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© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 3 Cisco Unity: Overview Voice messaging for Cisco’s Unified Communications Solution – Enterprise and Mid- market customers Part of a Cisco end-to-end solution Support Unified Messaging and Voic with Integrated Messaging Also supports mixed UM and VM for users counts under 1500 Flexible Telephony User Interface Aids in user population migration Voic Interoperability Required for legacy voic migration Intelligently route calls to stay in touch no matter where you are
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© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
Unity 5.0 UpdateConsultants BriefingMarch 30, 2007
Todd TatumUCBU Product Management
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Cisco Unity
Unified Communications System Release 6.0
Cisco Unity 5.0
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
Cisco Unity: Overview Voice messaging for Cisco’s Unified
Communications Solution – Enterprise and Mid-market customers
Part of a Cisco end-to-end solution
Support Unified Messaging and Voicemail with Integrated Messaging
Also supports mixed UM and VM for users counts under 1500
Flexible Telephony User InterfaceAids in user population migration
Voicemail InteroperabilityRequired for legacy voicemail migrationIntelligently route calls to stay in touch no matter where you are
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
Cisco Unity Core Ohio Elements Cisco Unity 5.0
FCS May 31st, 2007
Key Features:– Speech access– Secure Messaging – IP Phone integration features– Exchange 2007 message store support – Increased port and subscriber scalability
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
Cisco Unity - Speech Access Phase I - Unity 5.0
• Natural language commands• “press or say” also supported• Voice recognition support for
addressing by name
Phase II - Unity 6.0 (Spring 2008)or sooner through partner
• Optimization of directory access for voice addressing of messages• Speech enabled auto attendant
Bundled into every UM seatNo per port pricing!
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
Cisco Unity 5.0: Security improvementsSecure Messaging (SM) Enhancements
Built to address the needs of customers or vertical markets that are especially sensitive regarding SOX compliance. Mitigates risk of having VM in email environment (no impact
if forwarded) Allows strict compliance to retention policies (expired messages can
no longer be recovered regardless if saved to folder or desktop) Message retention policy enforcement mitigates discoverability burden
and risk
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
Cisco Unity 5.0: Cisco IP Phone Integration Adding value to the Cisco IPC solution Message Monitor (Desktop and Remote)
– Allows users to listen to messages as they are being left similar to answering machine behavior
– Calls can be answered while message is in progress
Dropped call recovery– Enables users to recover in-process messages or return to inbox stack
location in the event of an abrupt disconnect from the Cisco Unity serve
Unity Phone View– The message locator feature used to view voicemail message queue on IP
Phone display – Users can jump to particular message in inbox, view message header details
and play selected messages.– Intended to supplement the PhoneSuite activities currently being developed
by IPCBU
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
Cisco Unity 5.0: System Scalability Improvements Port scalability-144 ports (MCS-7845)
– Unity now a better drop in replacement for legacy Octel 250/350 systems
Inbox/IMAP (4000 total Inbox and/or IMAP)– Will enable wider coverage of users per server and thus increase uptake
and available revenue
CUPC 1.2 Support (4000 IMAP connections)– No additional IMAP license required
Number of Supported Integrations increases to 18 per server– Branch office support and multiple IP/TDM integrations per server offer a
continued strategic advantage relative to our competitors
Impact on Exchange whitepaper forthcoming
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
Cisco Unity : Ongoing Focus to Improve theUser Experience 4.0 (5) Enhancements
– Alternate extension support– Streamlined system
prompts– Deleted item support– Enhanced alternate
greetings– Configurable conversation
volume/speed
4.2 Enhancements
– Urgent Message Toggle– Efficient message stack navigation – Configurable Message Playback
Speed Setting– Streamlined message send/quick
message– New Per User TUI Options– Follow me/alternate contact option
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
Cisco Unity 5.0 Pricing & Promotions Unity Inbox ($10) and IMAP ($25) licenses merged into
one at $35 and now includes speech access (for non-UM mailboxes)
Competitive Technology Migration Program for UnityUM: up to $34 credit per MB (up from $12) VM: up to $16 credit per MB (up from $8)MB Credits based on what is PURCHASED not traded inAll credits are applied AFTER standard discount
Program Available through 7/31/2007
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11
Promotion ImpactExample – Large Insurance Company 10,689 UM Mailbox Opportunity UM List Price = $135/MB Example “Standard” discount = 40% Normal cost of mailboxes =
(10,689 * 135) – 40% = $865,809 CTMP credit = $34 * 10,689 = $363,428 New cost = $865,809 - $363,428 = $352,739
Effective MB cost = $33/MB
Actual credits may vary depending account circumstances
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
Cisco Unity Connection
Ohio System Release:
Cisco Unity Connection 2.0
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
Cisco Unity Connection: Overview Voice messaging for Cisco’s Unified
Communications Solution Part of a Cisco end-to-end solution
Voice recognition featuresEasy control of your messages with natural speech commands
Desktop access to your messagesPlay voice messages with your e-mail client or web browser
Call transfer rulesIntelligently route calls to stay in touch no matter where you are
Simple to install, configure and manageNo Microsoft Exchange or AD required
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Appliance Platform
Unity Connection on the VTG Appliance Platform
Same OS platform as CUCM 6.0Same version, same image
Common Platform ServicesCommon diagnostics, patch management, performance management tools
Co-Resident with CUCM 6.0Cisco Unified Communications Manager: Business EditionUp to 500 mailboxes / IP phones
Appliance Platform
Consistency makes applications easier to install, configure and manage.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
Voice Recognition Enhancements New Media Control Commands
Pause / ResumeSkip back / Skip forwardSpeed up / Slow down
Cisco Unified MeetingPlace Express IntegrationLists your meetings over the phoneNavigate day / time (AM, PM, evening…)“Join” transfers you to MPE to that Meeting ID
Voice controls enable mobile users to manage their messages and now audio conferences as well…
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 16
VPIM Networking Links Unity Connection, Unity and Unity Express systems
together Up to 10 systems in any combination at any sites Reply to, forward and create messages for subscribers on any
networked system
Unity ConnectionUnity Express
Unity
Now deployable at multi-site, networked customers.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17
Pricing & Packaging Changes MCS Server Pricing
Now the same as IPCBU servers !!
Operating System (now on Linux)No separate OS SKU’s or charges
New ADVANCED USER packageBundles together IMAP, INBOX, ASR and TTS feature optionsDo not need ASR or TTS *ports* !!!
Simpler packaging and pricing makes Cisco Unity Connection easier to sell
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
Questions?
Consultant HOTLINE:
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19