2007-08 NSW Water Supply and Sewerage: Benchmarking Report

2007-08NSW WATER SUPPLY AND SEWERAGEBENCHMARKING REPORT

Department of Water and Energy

NSW Department of Water and Energy Level 17, 227 Elizabeth Street GPO Box 3889 Sydney NSW 2001

T 02 8281 7777 F 02 8281 7799

[email protected]

www.dwe.nsw.gov.au

Sam Samra, Senior Manager, Water Utility Performance Colin McLean, Director, Water Utilities

2007-08 NSW WATER SUPPLY AND SEWERAGE BENCHMARKING REPORT © State of New South Wales through the Department of Water and Energy, 2009 ISBN: 978 1 921546 24 2 DWE 09_136 June 2009 This work may be freely reproduced and distributed for most purposes, however some restrictions apply. Contact the Department of Water and Energy for copyright information. Disclaimer: While every reasonable effort has been made to ensure that this document is correct at the time of printing, the State of New South Wales, its agents and employees, disclaim any and all liability to any person in respect of anything or the consequences of anything done or omitted to be done in reliance upon the whole or any part of this document.

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Foreword Performance monitoring and benchmarking are becoming increasingly important tools for the efficient and effective management of water supply and sewerage utilities. The National Water Initiative has extended the 1994 Strategic Framework for Water Reform to provide for national performance reporting of pricing and service quality for water delivery. It commits water utilities to effective, efficient and accountable water management.

In line with the National Water Initiative, the NSW government has developed the Best-Practice Management of Water Supply and Sewerage Guidelines1. These guidelines, which were updated in 2007, are the key driver for reform of planning and management and for continuing improvement by each utility. The guidelines require Local Water Utilities (LWUs) to undertake annual performance monitoring in accordance with the National Water Initiative2, with the aim of improving the quality and efficiency of services to all NSW residents. Performance monitoring is also important for public accountability and has been strongly endorsed by the Independent Pricing and Regulatory Tribunal3.

This 2007-08 NSW Water Supply and Sewerage Benchmarking Report discloses the full suite of NSW water supply and sewerage performance indicators for all NSW water utilities including Sydney and Hunter Water Corporations over the past six years, enabling each utility to monitor trends in its performance indicators and to improve its performance through benchmarking against similar utilities.

The key performance indicators for all NSW urban water utilities, together with the statewide performance of the NSW non-metropolitan water utilities and interstate comparisons, are provided in the companion report 2007-08 NSW Water Supply and Sewerage Performance Monitoring Report.

The Benchmarking Report has been prepared by the Department of Water and Energy (DWE) since 1986. To facilitate comparisons, the Minister for Water has made both the performance monitoring report and the benchmarking report available on the DWE website (www.dwe.nsw.gov.au).

To provide a balanced view of the long-term sustainability of NSW water utilities, a triple bottom line (TBL) accounting focus has been adopted, with performance reported on the basis of social, environmental and economic performance indicators.

NSW performance monitoring and benchmarking also provide valuable data for determining the present position and assessing future water supply and sewerage needs for non-metropolitan NSW. This ensures an appropriate focus and targeting of programs to assist the utilities.

1 Best-Practice Management of Water Supply and Sewerage Guidelines, Department of Water and Energy, August 2007. 2 National Performance Framework – 2007-08 Urban Performance Reporting Indicators and Definitions, National Water

Commission/Water Services Association of Australia, April 2008. 3 Pricing Principles for Local Water Authorities, Independent Pricing and Regulatory Tribunal, NSW, 1996.

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Acknowledgements The Local Government Association of NSW and the Shires Association of NSW (LGA and SA) are acknowledged for their strong and continuing support for the NSW annual water supply and sewerage performance monitoring system since its commencement in 1986.

The contribution of NSW Health is acknowledged for providing additional water quality data (from the NSW Water Quality Database) and water quality monitoring compliance data. This data has been incorporated into Tables 5 and 12 and Appendix D1.

The NSW Local Government Water Directorate is also acknowledged for its support and significant contributions.

The success of the NSW performance monitoring system is contingent on full participation by all NSW Local Water Utilities (LWUs). The continuing participation of each LWU in the performance monitoring system and each LWU’s significant efforts in providing current, accurate and timely data on its performance for each of the past six years are therefore particularly acknowledged.

Contents

Contents

Foreword..................................................................................................................................................i

Acknowledgements ................................................................................................................................ ii

1. Introduction.................................................................................................................................... 1

2. NSW water utilities ........................................................................................................................ 2

3. Performance monitoring................................................................................................................ 3

3.1 Performance reporting ...................................................................................................... 3

3.2. Benchmarking ................................................................................................................... 3

3.3 TBL performance reports .................................................................................................. 3

4. Best-practice management ........................................................................................................... 5

4.1 Regulatory framework....................................................................................................... 5

4.2 Best practice management guidelines.............................................................................. 5

4.3 Managing drinking water quality ....................................................................................... 7

4.4 Managing water use.......................................................................................................... 9

4.5 Asset management ......................................................................................................... 10

5. Improving performance ............................................................................................................... 13

5.1 Performance review ........................................................................................................ 13

5.2 Factors impacting performance ...................................................................................... 13

5.3 Action plan ...................................................................................................................... 16

5.4 Example action plan – Coffs Harbour Council ................................................................ 22

6. General notes.............................................................................................................................. 25

6.1 Figures and tables .......................................................................................................... 25

6.2 General notes.................................................................................................................. 25

6.3 Contents of tables 5 to 18 ............................................................................................... 30

7. Water supply and sewerage figures............................................................................................ 31

Figure 1: Typical residential bill – water supply and sewerage ........................................... 31

Figure 2: Revenue, capital expenditure, net interest paid – water supply and sewerage .............................................................................................................. 32

Figure 3: Net debt, economic real rate of return – water supply and sewerage.................. 33

Figure 4: Typical developer charge – water supply and sewerage ..................................... 34

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Contents

8. Water supply figures.................................................................................................................... 35

Figure 5: Properties served per km of main, length of mains .............................................. 35

Figure 6: Rainfall, temperature............................................................................................. 36

Figure 7: Total water supplied.............................................................................................. 37

Figure 8: Employees per 1,000 properties........................................................................... 38

Figure 9: Typical residential bill............................................................................................ 39

Figure 10: Residential usage charge and access charge...................................................... 40

Figure 11: Typical developer charge...................................................................................... 41

Figure 12: Physical water quality compliance........................................................................ 42

Figure 13: Chemical water quality compliance ...................................................................... 43

Figure 14: Microbiological water quality compliance ............................................................. 44

Figure 15: Public health incidents, capital investment ........................................................... 45

Figure 16: Turbidity and colour for filtered supplies............................................................... 46

Figure 17: Turbidity and colour for unfiltered supplies........................................................... 47

Figure 18: Water quality complaints....................................................................................... 48

Figure 19: Complaints (per 1,000 properties) ........................................................................ 49

Figure 20: Number of water main breaks .............................................................................. 51

Figure 21: Service connection failures................................................................................... 52

Figure 22: Drought water restrictions..................................................................................... 53

Figure 23: Chlorination system malfunction........................................................................... 54

Figure 24: Treatment works malfunction ............................................................................... 55

Figure 25: Average annual residential water supplied........................................................... 56

Figure 26: Water losses (real loss (leakage) and apparent loss) .......................................... 57

Figure 27: Energy consumption per ML................................................................................. 58

Figure 28: Energy consumption per property ........................................................................ 58

Figure 29: Revenue from usage ............................................................................................ 59

Figure 30: Economic real rate of return ................................................................................. 60

Figure 31: Operating cost (OMA) per property ...................................................................... 61

Figure 32: Operating cost (OMA) per 100 km of main........................................................... 62

Figure 33: Operating cost (OMA) per kL............................................................................... 63

Figure 34: Management cost per property............................................................................. 64

Figure 35: Treatment cost per property ................................................................................. 65

Figure 36: Pumping cost per property ................................................................................... 66

Figure 37: Water main cost per property ............................................................................... 67

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Contents

9. Sewerage figures ........................................................................................................................ 68

Figure 38: Properties served per km of main, length of mains .............................................. 68

Figure 39: Employees ............................................................................................................ 69

Figure 40: Typical residential bill............................................................................................ 70

Figure 41: Typical developer charge...................................................................................... 71

Figure 42: Urban population without sewerage ..................................................................... 72

Figure 43: Public health incidents, capital expenditure.......................................................... 73

Figure 44: Complaints (per 1,000 properties) ........................................................................ 74

Figure 45: Odour complaints.................................................................................................. 76

Figure 46: Treatment works malfunction ............................................................................... 77

Figure 47: Compliance with BOD in licence .......................................................................... 78

Figure 48: Compliance with SS in licence ............................................................................. 79

Figure 49: Compliance with N in licence................................................................................ 80

Figure 50: Compliance with P in licence................................................................................ 81

Figure 51: Sewer main chokes and collapses ....................................................................... 82

Figure 52: Total chokes (per 1,000 properties)...................................................................... 83

Figure 53: Sewer overflows to the environment .................................................................... 84

Figure 54: Recycled water ..................................................................................................... 85

Figure 55: Recycled water (% of effluent recycled) ............................................................... 86

Figure 56: Energy consumption per ML................................................................................. 87

Figure 57: Energy consumption per property ........................................................................ 87

Figure 58: Enviornmental incidents, management systems, capital investment ................... 88

Figure 59: Economic real rate of return ................................................................................. 89

Figure 60: Operating cost (OMA) per property ...................................................................... 90

Figure 61: Operating cost (OMA) per 100 kim of main .......................................................... 91

Figure 62: Operating cost (OMA) per kL................................................................................ 92

Figure 63: Management cost per property............................................................................. 93

Figure 64: Treatment cost...................................................................................................... 94

Figure 65: Pumping cost ........................................................................................................ 95

Figure 66: Sewer main cost ................................................................................................... 96

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Contents

10. Tables.......................................................................................................................................... 97

Table 1: NSW water supply performance indicators 2007-08 ............................................ 97

Table 2: NSW sewerage performance indicators 2007-08................................................. 98

Table 3: 2007-08 best practice management compliance.................................................. 99

Table 4: Trends in statewide performance indicators – 1991 to 2007-08 ........................ 102

Table 5: 2007-08 NSW water utility performance summary............................................. 104

Table 5A: Water supply and sewerage indicators – financial ............................................. 108

Table 5B: Water supply and sewerage – levels of service, environmental......................... 111

Table 6: Water supply – residential charges, bills and cost recovery............................... 114

Table 6A: Water supply – 2008-09 residential multiple tariffs............................................. 117

Table 6B: Water supply – 2008-09 non-residential tariffs ................................................... 121

Table 7: Sewerage – residential charges, bills and cost recovery ................................... 126

Table 7A: Sewerage – 2008-09 residential multiple tariffs ................................................. 129

Table 7B: Sewerage – 2008-09 non-residential tariffs........................................................ 130

Table 7C: Sewerage – Liquid trade waste fees and charges (2008-09)............................. 133

Table 8: 2007-08 NSW urban water supplied................................................................... 135

Table 8A: 2007-08 potable water losses and non-revenue water ...................................... 139

Table 8B: 2007-08 water supplied from source catchments in non-metropolitan NSW ....................................................................................... 142

Table 8C: 2007-08 water conservation initiatives ............................................................... 143

Table 9: Water supply – utility characteristics .................................................................. 146

Table 10: Water supply – asset management and water resource management.............. 149

Table 11: Water supply – financial and efficiency .............................................................. 152

Table 12: Water supply – health and levels of service ....................................................... 155

Table 13: Water supply – benchmarking cost data (operation, maintenance and management)...................................................................................................... 158

Table 14: Sewerage – utility characteristics ....................................................................... 161

Table 15: Sewerage – asset management and resource management............................. 164

Table 16: Sewerage – financial and efficiency.................................................................... 167

Table 17: Sewerage – environmental and levels of service ............................................... 170

Table 18: Sewerage – benchmarking cost data (operation, maintenance and management)...................................................................................................... 173

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Contents

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Appendix A: National performance comparisons 1992-93 to 2007-08 ................................... 176

Utility characteristics.................................................................................................................. 176

Social (bills)… ........................................................................................................................... 177

Social (water). ........................................................................................................................... 178

Social (sewerage)...................................................................................................................... 179

Environmental (water) ............................................................................................................... 179

Environmental (sewerage) ........................................................................................................ 180

Economic…… ........................................................................................................................... 181

Appendix B: NSW annual water supply and sewerage reporting forms........................................... 183

Water business data.................................................................................................................. 183

Water treatment data................................................................................................................. 190

Sewerage business data........................................................................................................... 193

Sewage treatment data ............................................................................................................. 197

Australian Drinking Water Guidelines 2004 – Sampling location and frequency...................... 200

Examples of environmental and public health incidents ........................................................... 201

Special schedules (financial statements) .................................................................................. 203

Formulae for calculation of performance indicators in table 5 .................................................. 215

Appendix C: 2007-08 Local water utility TBL performance reports......................................... 226

Coffs Harbour Council water supply.......................................................................................... 226

Coffs Harbour Council sewerage .............................................................................................. 228

Water performance percentiles (per cent of LWUs basis) 2007-08.......................................... 230

Sewerage performance percentiles (% of LWUs basis) 2007-08 ............................................. 231

Appendix D1: 2007-08 water treatment performance ............................................................... 232

Appendix D2: 2007-08 sewage treatment performance............................................................ 238

Appendix E: Maintaining effective disinfection of a water supply distribution system ............ 243

Appendix F: NMUs – National performance report 2007-08 .................................................. 245

Water resources ........................................................................................................................ 245

Assets………............................................................................................................................. 247

Environmental ........................................................................................................................... 248

Customers….. ........................................................................................................................... 249

Health……….. ........................................................................................................................... 251

Residential charges and bills .................................................................................................... 252

Financial……............................................................................................................................. 254

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viii | 2007-08 NSW Benchmarking Report | NSW Department of Water and Energy, June 2009

1. Introduction

1. Introduction This NSW Water Supply and Sewerage Benchmarking Report discloses the full suite of NSW water supply and sewerage performance indicators and benchmarking data for all NSW urban water utilities over the past six years. The data is presented in the form of figures and tables and provides comparative information to enable each local water utility (LWU) to benchmark its performance against that of similar LWUs. A companion report, the 2007-08 NSW Water Supply and Sewerage Performance Monitoring Report, provides key performance indicators for the NSW water utilities together with the statewide performance of the NSW non-metropolitan water utilities and interstate comparisons. To avoid duplication, the key performance indicators are not repeated in this Benchmarking Report. The NSW component of the National Performance Report 2007-08 for Urban Water Utilities is shown in Appendix F of this Benchmarking Report while the interstate comparisons are shown in Appendix A.

This Benchmarking Report discloses the NSW results for all 114 NWI Performance Indicators as shown in Note 20 on page 28.

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2. NSW water utilities

2. NSW water utilities This report discloses performance indicators for all NSW urban water utilities, comprising the 106 non-metropolitan local water utilities (LWUs) together with four metropolitan utilities (Sydney Water, Hunter Water, Sydney Catchment Authority and Hawkesbury Council). All utilities are listed in the table below in alphabetical order. To facilitate comparisons with similar sized LWUs, tables 5 to 18 of this report are sorted in order of the number of connected properties served. The number shown beside each utility in the table below is its rank in terms of connected properties for water supply. For example, the table shows ‘11 Albury City’, indicating that Albury City is the 11th LWU in the water supply tables. LWUs are grouped in four size ranges: over 10,000, 3,001 to 10,000, 1,501 to 3,000, and 200 to 1,500 connected properties.

NSW water utilities (non-metropolitan and metropolitan) in alphabetical order

11 Albury City 54 Deniliquin 59 Lachlan 3 Shoalhaven

29 Armidale Dumaresq 18 Dubbo 48 Leeton 35 Singleton

22 Lismore (R) 52 Snowy River

24 Ballina (R) 31 Lithgow Sydney Catchment Authority

100 Balranald (DS) 15 Eurobodalla 61 Liverpool Plains Sydney Water

21 Bathurst Regional 102 Lockhart (NO WS)

23 Bega Valley 12 Fish River WS (BS) 13 Tamworth Regional

47 Bellingen 51 Forbes 5 MidCoast 69 Temora (NO WS)

53 Berrigan (DS) 32 Mid-Western Regional 68 Tenterfield

72 Bland (NO WS) 84 Gilgandra 38 Moree Plains 93 Tumbarumba

78 Blayney (NO WS) 60 Glen Innes Severn 65 Murray (DS) 43 Tumut

89 Bogan 82 Gloucester 101 Murrumbidgee 6 Tweed

97 Bombala 28 Goldenfields (NO SGE) 41 Muswellbrook

104 Boorowa 1 Gosford 45 Upper Hunter

87 Bourke (DS) 20 Goulburn Mulwaree 34 Nambucca 73 Upper Lachlan

105 Brewarrina 80 Greater Hume 46 Narrabri 85 Uralla

27 Byron (R) 30 Griffith 63 Narrandera 107 Urana (NO WS)

94 Gundagai 62 Narromine

91 Cabonne 44 Gunnedah 9 Wagga Wagga (NO WS)

92 Carrathool 90 Guyra 83 Oberon (R) 88 Wakool (DS)

103 Central Darling (DS) 81 Gwydir 19 Orange 98 Walcha

40 Central Tablelands 79 Walgett (DS)

(NO SGE) 76 Harden (R) 71 Palerang 96 Warren (DS)

14 Clarence Valley 30A Hawkesbury (NO WS) 36 Parkes 55 Warrumbungle

67 Cobar (R) 86 Hay (DS) 7 Port Macquarie-Hastings 95 Weddin (NO WS)

66 Cobar WB (BS) Hunter Water 57 Wellington

10 Coffs Harbour 17 Queanbeyan (R) 74 Wentworth (DS)

99 Coolamon (NO WS) 37 Inverell 16 Wingecarribee

50 Cooma-Monaro 33 Richmond Valley 2 Wyong

75 Coonamble 106 Jerilderie (DS) 8 Riverina (NO SGE)

58 Cootamundra (R) 77 Junee (NO WS) 4 Rous (BS) (NO SGE) 56 Yass Valley

42 Corowa 49 Young (R)

26 Country Energy 25 Kempsey

39 Cowra 70 Kyogle

R – Reticulator; DS – Dual Supply; BS – Bulk Supplier; NO WS – No water supply; NO SGE – No sewerage


3. Performance monitoring


3.1 Performance reporting Performance monitoring and benchmarking are required under National Competition Policy and the National Water Initiative, are important for public accountability and have been strongly endorsed by the Independent Pricing and Regulatory Tribunal (IPART).

The State Government promotes continuous performance improvement to improve the quality and efficiency of services to the NSW community. Performance benchmarking provides valuable comparative data which enables each local water utility (LWU) to review and improve its performance by examining trends in its performance indicators and by benchmarking its performance against that of similar utilities.

Water supply and sewerage data was obtained from each LWU’s annual performance reports for their water supply and sewerage businesses. These reports are required to be lodged by each LWU on the NSW Performance Monitoring Database by 15 September each year in order to comply with the Best-

Practice Management of Water Supply and Sewerage Guidelines. Financial data was obtained through the Department of Local Government from each LWU’s Special Schedule Nos 3 to 6 and Notes 2 and 3 of the Special Purpose Financial Reports of their 2007-08 Annual Financial Statements. DWE obtained the charging schedules on water supply, sewerage and trade waste fees and charges directly from each LWU.

3.2. Benchmarking Each LWU can improve its performance in areas of apparent under-performance by benchmarking its key work processes in these areas with the work processes of one or two high-performing similar LWUs and implementing the best-practices thus identified. This will provide better customer service, reduced environmental impact and better value-for-money for the community.

In addition, each LWU should undertake ‘Syndicate Benchmarking’ with a group of LWUs with similar characteristics in order to determine current best-practice and to identify existing practices which each LWU can improve.

The syndicate benchmarking pilot project indicates that such process benchmarking should be highly cost effective for all NSW LWUs. DWE will be working with LWUs to facilitate appropriate syndicate benchmarking projects and will disseminate the results.

3.3 TBL performance reports DWE provides each utility and also IPART with an annual TBL Performance Report for each utility’s water supply and sewerage businesses. Each LWU should review its performance using the TBL Report and prepare an Action Plan to Council as set out in section 5.3 on page 16.

The 2007-08 LWU TBL Performance Reports indicate the status of each LWU’s compliance with each of the 19 requirements of the Best-Practice Management of Water Supply and Sewerage Guidelines. LWUs that comply with these guidelines will have demonstrated long-term financial sustainability of their water supply and sewerage businesses and compliance with National Competition Policy and the National Water Initiative (refer to section 4).




To assist each LWU to gain a quick appreciation of its performance relative to similar sized LWUs, the LWU TBL Performance Report provides a ranking of each LWU’s performance for each performance indicator (second shaded column). These rankings are based on the top 20 per cent of LWUs for each indicator being ranked 1 and the bottom 20 per cent being ranked 5 (LWUs in the range 40 per cent to 60 per cent are ranked 3). In addition, rankings are provided for each LWU’s performance relative to all LWUs (third shaded column).

LWUs will appreciate that each performance indicator is a ‘partial’ indicator only and therefore cannot be interpreted in isolation. In addition, the rankings are indicative only and do not take into account the wide range of factors that can impact on an LWU’s performance, as discussed in section 5.2 on page 13. The aim of ranking each LWU’s performance is to assist the LWU in identifying any areas of under-performance in comparison with similar sized LWUs. It should also be noted that a low ranking for some performance indicators does not necessarily mean an LWU is not performing well as there are a number of factors that can impact performance as shown in section 5.2 on page 13. For example, the rankings take no account of the impact of utility characteristics (eg. whether the water supply is fully filtered, whether the utility provides a bulk storage dam, whether the supply is a good quality groundwater or whether the LWU is a reticulator etc.).

4. Best-practice management


4.1 Regulatory framework Through the Country Towns Water Supply and Sewerage Program, the Local Government Act 1993 and the Water Management Act 2000, the Minister for Water is responsible for overseeing and monitoring the performance of NSW country LWUs in the sustainable provision of water supply and sewerage services to the community. The aim of NSW Government policy is for NSW country LWUs is to achieve sustainable water supply and sewerage services through leadership, guidance and encouragement of the LWUs serving the urban areas of country NSW.

The State Government provides assistance to country towns in NSW through the Country Towns Water Supply and Sewerage Program, which is administered by the Department of Water and Energy (DWE). This major reform program provides leadership, guidance and technical assistance in best practice management, operation and maintenance for LWUs, as well as financial assistance towards the capital cost of backlog water and sewerage infrastructure.

The program was revised in 1996 to foster the development of best practice management by LWUsin the strategic and operational management of water supply and sewerage systems. The role of Government and the Government’s expectations of LWUs in the revised program were as follows:

government will place increased emphasis on initiatives aimed at assisting LWUs improve their planning and operational management

compliance with best practice management is a pre-requisite for financial assistance

financial assistance will be directed towards the capital cost of backlog infrastructure

government expects LWUs to put into place appropriate strategies to ensure that capital works needed to meet growth or renewal are self funded.

Subsequently, the Minister for Water published the ‘Best-Practice Management of Water Supply and

Sewerage Guidelines’ in 2004. These guidelines consolidated a number of earlier initiatives and are the key driver for reform of planning and management and for continuing performance improvement by each utility. Compliance with the guidelines is a requirement for the eligibility of LWUs for:

1. the payment of a dividend from their water and sewerage businesses to the Council’s general revenue

2. financial assistance towards the capital cost of backlog infrastructure.

The Minister for Water published revised Best-Practice Management Guidelines in August 2007 in order to update the Guidelines and address the requirements of the National Water Initiative.

4.2 Best practice management guidelines The Best-Practice Management of Water supply and Sewerage Guidelines encourage continuing improvement in performance of water and sewerage businesses in NSW and for compliance with the Australian Government’s National Water Initiative. The guidelines identify the key elements in the delivery of water supply and sewerage services to the community and are available on the DWE website (www.dwe.nsw.gov.au).



In summary, the guidelines require an LWU to prepare strategic business plans and financial plans setting out how it plans to manage these businesses over the next 20 to 30 years and to establish an appropriate level of annual revenue from water supply, sewerage and trade waste charges. In addition to levying commercial water supply and sewerage developer charges and trade waste fees and charges, the LWU needs to consider the levels of service, meeting projected infrastructure recurrent costs and capital costs, externalities, dividend and tax-equivalent payments in order to achieve full cost recovery and to provide appropriate signals to customers about the cost consequences of their water usage. 86 per cent of LWUs have prepared sound strategic business plans and financial plans (Table 5 on page 104).

The Best-Practice Management Guidelines identify six criteria that each LWU must address. These are:

strategic business planning

pricing (including developer charges, liquid trade waste policy and regulation)

water conservation and demand management

drought management

performance monitoring

integrated water cycle management.

The Guidelines state that all LWUs are expected to comply with the requirements of the Guidelines by June 2009.

The reported LWU compliance against each of the 19 requirements of the Guidelines is shown in Table 3 on page 99 of this report. A summary of LWU compliance is provided on page 16 and Figures 21, 22 and 23 of the 2007-08 NSW Performance Monitoring Report. Particular attention is required for strategic business planning and financial planning (column 1 of Table 3 on page 99), full cost recovery (column 14a of Table 6 on page 114, column 11a of Table 7 on page 126, page 16), residential water supply revenue from usage charges (column 13 of Table 6 on page 114), non-residential sewer usage charges (column 3a of Table 7 on page 126), liquid trade waste fees and charges (column 2 of Table 7C on page 133), trade waste approvals and policy (columns (3) and (1) of Table 7C on page 133), and an IWCM evaluation (column 20 of Table 8C on page 143).

Software and Guidelines to assist LWUs in developing appropriate water supply and sewerage financial plans, tariffs, liquid trade waste fees and charges, developer charges and capital works plans are available from DWE (Dilip Dutta on tel: (02) 8281 7372, fax: (02) 8281 7351, email: [email protected]). In addition an IWCM ‘Generic Scope of Work’ document and seven IWCM information sheets are now available on the DWE website to provide guidance and requirements for developing a sound IWCM evaluation and IWCM strategy.


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4.3 Managing drinking water quality

Risk based drinking water quality management plan

A safe and reliable drinking water supply is the most essential and critical public health service provided by a Local Water Utility (LWU) to its community. Although 99 per cent of the 18,700 non-metropolitan NSW samples tested for E. coli in 2007-08 complied with the Australian Drinking Water Guidelines 2004 (ADWG), 13 per cent of LWUs did not comply with the guidelines (Column 71 of Table 12 on page 155). The risk of contamination of water supplies due to system failures therefore remains significant, as can be seen in the table overleaf, which indicates 22 boil water alerts were issued by LWUs over the period May 2006 to June 2008.

ADWG recommends a preventative management approach for assuring drinking water quality and protecting public health. This approach encompasses all steps in water production from catchments to the consumer and is set out in the Framework for Management of Drinking Water Quality, which includes development of a risk based drinking water quality management plan (refer to page 2-1 of the Guidelines). Developing a risk based drinking water quality management plan is a high priority for each LWU and is recommended in the Best-Practice Management of Water Supply and Sewerage Guidelines, 2007. NWI Indicator H6 reports on whether the utility has such a plan. It is disappointing to note that only seven LWUs have developed such a plan (column 69a of Table 12 on page 155) and that only MidCoast Water and Riverina Water have obtained an external third party accreditation of the plan (NWI Indicator H5 in column 69b of Table 12 on page 155). It is therefore strongly recommended that all LWUs develop a risk based drinking water quality management plan as a matter of priority. In addition, LWUs with over 10,000 properties should obtain third party accreditation of their plan.

Developing a risk based drinking water quality management plan

Chapter 3 of ADWG sets out the Framework for Management of Drinking Water Quality. The Framework involves 12 elements, based on a preventative risk management approach containing elements of ISO 9001 (Quality Management), AS/NZS 4360 (Risk Management) and the HACCP (Hazard Analysis and Critical Control Point) systems, which is applied in a drinking water supply context.

For small water supplies, Chapter 4 of ADWG sets out how a range of basic measures can be implemented by the water utility to provide reasonable assurance of safety.

The National Health and Medical Research Council has developed a tool (software), called ‘Community Water Planner- A tool for small communities to develop drinking water management plans’. A risk based management plan for small water supplies can be prepared by using this tool. This tool can also be used to quickly produce a “first cut” risk management plan for larger water supplies.

This tool and user assistance is available from the web link: http://www.nhmrc.gov.au/publications/synopses/eh39.htm

The management plan produced using this tool identifies:

potential hazards associated with each element of the water supply that can represent public health risk

preventative measures to protect water quality

operational monitoring and verification monitoring requirements.




Worked examples on hazard analysis and mitigation of risks for simple water supply systems are being developed in order to assist LWUs to analyse their system. In addition, assistance for developing a risk based drinking water quality management plan is available from the Department of Water and Energy (Bill Ho on tel: (02) 8281 7326, fax (02) 8281 7351, e-mail: [email protected]).

Boil water alerts and lessons learnt

Information provided by the Water Unit of NSW Health has revealed that 22 boil water alerts were issued by LWUs over the period May 2006 to June 2008 (refer to the table below). These alerts were imposed due to the failure of the water utility to meet the microbiological water quality requirements of AWDG. The alerts were issued by LWUs of all sizes, with ten alerts issued by LWUs with over 10,000 connected properties, three by utilities with 3,001 to 10,000 properties and nine by utilities with under 3,000 properties. A total of 24,500 people (1.4 per cent of the 1.8 million people served) were affected by these boil water alerts.

These incidents highlight that a number of LWUs have been using reactive measures to protect public health. However preventive management on the basis of a sound risk management plan, with associated work procedures and process controls would have avoided the need for the bulk of these boil water alerts.

Summary of boil water alerts in non-metropolitan NSW – May 2006 to June 2008

No. of alerts Reason for alert

9 Inadequate chlorine residual in the distribution system.

8 Gap in the reservoir roof enabling bird entry and contamination of the treated water.

3 Highly turbid raw water, no filtration plant, ineffective disinfection.4

1 Failure to properly clean and disinfect the main after replacement of valves and fittings.

1 Backflow in the mains due to inadequate backflow prevention device.

Notes:

1 The information in the above table was provided by NSW Health’s Water Unit or obtained by the Department of Water and Energy (DWE) from the relevant LWU.

2 Duration of boil water alerts generally ranged from two days to 25 days with a median of nine days. 3 Total population affected by the 22 boil water alerts was 24,500.

4 Guidance on maintaining effective disinfection of a water supply distribution system is provided in Appendix E.



A number of important lessons have been learnt from the above boil water alerts as tabulated below:

Lessons learnt from the boil water alerts

Practices Lessons

Management

Disinfection

Storage (service reservoirs/tanks)

Backflow prevention

Source monitoring

Carry out regular preventative maintenance and calibration of chlorinators and associated equipment.

Maintain a minimum free chlorine residual of about 0.2 mg/L throughout the water supply system5 (including extremities).

Conti nuous monitoring6 of the chlorination system to warn of any interruptions/failures of the chlorinator.

Chlorine demand tests should be carried out on a regular basis.

Ensure entry hatches to service reservoirs are secure and that hatches are not left open; particular care is required if third parties (e.g. telephone companies) have been given access to your LWU’s reservoirs.

Regular inspection is essential to ensure the roof and the bird proofing of each reservoir is effective and has not been damaged.

Ensure appropriate backflow prevention devices are installed and are properly maintained (including any rain water tanks used for toilet flushing).

Monitor the raw water regularly and after storm events for evidence of changes in colour or turbidity.

Chlorine demand tests should be carried out on a regular basis.

Adjust chlorine dosing as necessary.

Each LWU should learn from the above valuable lessons in order to minimise the risk of contamination of its drinking water supply. In addition, each LWU should develop and implement a sound risk based drinking water quality management plan.

4.4 Managing water use Achieving efficient water use is a key responsibility for each water utility. As shown on graph 12 on page 179 and Figure 25 on page 56, the non-metropolitan NSW utilities have reduced the average annual residential water supplied per property by 48 per cent over the last 17 years.

Many LWUs have reduced their average annual residential water supplied per property by over 50 per cent over this period through community education, water conservation, water efficient appliances and providing appropriate pricing signals to encourage efficient water use. In particular, as shown on graph 3 on page 177 and Figure 10 on page 40, the median water usage charge for the first step has risen to 130 c/kL. This provides a strong pricing signal and is higher than almost all the other Australian utilities. The median water usage charge for the second step has risen to 180 c/kL. The median revenue from residential water water usage charges was 71 per cent (Figure 29 on page 59). However, affordability has been maintained through the $810 (Jan 2009$) Typical Residential Bill for water supply and sewerage, which has decreased slightly over the last 13 years (graph 6 on page 177).

The strong pricing signals provided by the NSW LWUs have enabled them to avoid over $1B in capital expenditure over the last decade for augmenting water supply headworks and treatment capacity and the associated increases in their typical residential bills.

5 Maintaining such a chlorine residual is a key element in the recommended multi-barrier approach for assuring drinking water

quality. Refer to the example in Table A10 on page A-21 of ADWG. 6 Monitoring requirements must be clearly documented with appropriate responsibility and authority assigned to suitably trained

officers.


Any LWU which is not achieving the required revenue from residential water usage charges (column 13 of Table 6 on page 114) or full cost recovery (refer to page 16) should develop complying tariffs in order to provide the necessary pricing signals to its customers and achieve the benefits of efficient water use in its area.

4.5 Asset management Renewals

Renewals programs for LWUs vary in complexity from a reactive approach (no renewals, repairs (maintenance) undertaken as required) to development of a comprehensive asset management plan. An asset management plan is essential as it forms the foundation for an LWU’s strategic business plan. LWUs are therefore strongly encouraged to continue to develop and update such a plan.

The asset management plan comprises an operation plan, maintenance plan and a capital works plan (involving works for improved levels of service, works to service growth and works for renewals of existing assets).

For a distribution system, for example, an operation plan would be required as part of the LWU’s risk management. The operations review would include:

An economic analysis – identifies pipelines where renewal is more economic than continuing with repairs. Takes into account the impact of pipe failure (eg. failure of a pipeline in the CBD has more impact than failure of a pipeline on the outer edge of the system).

A reliability analysis – identifies pipelines where renewal is required for reliability (to ensure performance requirements with regard to supply interruptions can be achieved).

A capacity review – identifies pipelines where augmentation or replacement is required (to maintain the required pressure or flow).

A leakage analysis – identifies whether leakage reduction is economically warranted.

The driver of renewals expenditure is the ability to meet the LWU’s performance requirements, i.e. the levels of service and the associated Typical Residential Bill (TRB) negotiated with the community. Other relevant considerations are the condition and age of the assets.

For water supply and sewerage, it is misleading to measure annual renewals expenditure on the basis of a percentage (say one or two per cent) of the current replacement cost of assets. Renewals expenditure will be required towards the end of the economic life of an asset (e.g. a new water main with an economic life of 80 years would be expected to have minimal renewal expenditure before year 80). Therefore, LWUs should ensure that their financial plan includes capital expenditure, including renewals, identified in a soundly based asset management plan. They should ensure their Typical Residential Bill is in accordance with the projection in their adopted Strategic Business Plan. They should also annually monitor income and expenditure and update the financial plan. Funding in the financial plan involves an appropriate mix of the utility’s annual income, accumulated cash and investments and borrowings.

Further information on the development of a cost-effective asset renewal program can be obtained from DWE (Dilip Dutta, tel: (02) 8281 7372, fax (02) 8281 7351, email [email protected]). Information on asset valuation and economic life can be obtained from the ‘NSW Reference Rates Manual for Valuation of Water Supply, Sewerage and Stormwater Assets’, updated August 2008 and guidance on asset management is provided in the ‘Asset Management Guidelines for Water Supply and

Sewerage’ Public Works NSW 1991.



Leakage

Water leakage and apparent losses are often poorly defined and poorly understood and, in general, water utilities have a relatively limited awareness of the true value of these two parameters within their water supply systems. The International Water Association (IWA) has adopted the following terminology:

Real losses are physical water losses from the distribution system up to the point of customer metering. They can occur through leaks, bursts and reservoir overflows. Recent LWU results are shown in column 41e of Table 10 on page 149.

Apparent losses reflect errors in measurement and/or the documentation process. They generally consist of customer use which is not recorded due to metering error (mostly under-registration of worn customer meters), incorrect assumptions of unmeasured use or unauthorised consumption (illegal use), (Refer to columns 4 to 6 of Table 8A on page 139).

Water losses are the sum of Real Losses (mostly leakage) and Apparent Losses (meter errors, illegal uses).

Non-revenue water consists of Water Losses plus unbilled authorised consumption. Unbilled authorised consumption may or may not be metered and may include fire fighting and mains flushing. Any watering of parks and gardens should be metered and billed by each LWU.

Leakage management is an essential element of asset management. Leakage cannot be totally avoided due to the large number of connections in a water supply network. Small ‘weeps’ in connections result in unavoidable losses and these losses increase with higher system pressure.

Leakage and water losses have historically been reported as a percentage of water supplied. Although this identifies the significance of these parameters in relation to the total water supplied, it is not helpful in monitoring the effectiveness of a utility’s performance in reducing losses and is perversely affected by reductions in water consumption and water restrictions due to drought. In addition, these indicators do not measure the efficient management of leakage in a distribution system because they take no account of multiple properties, density of service connections, length of mains, customer meter location in relation to the property boundary or the operating pressure. Water loss in L/d per connection is recommended by IWA as the best traditional basic technical indicator for real losses, although it does not account for other factors such as length of main or operating pressure. In particular, reductions in operating pressure have been shown to greatly reduce system leakage.

The Infrastructure Leakage Index (ILI) has been proposed as an indicator which measures how effectively real losses are being managed at current operating pressure while accounting for other influential factors such as length of mains, number of service connections and customer meter location. The ILI is calculated from the ratio of the Current Annual Real Losses (CARL) to the Un-Avoidable Real Losses (UARL). CARL is the annual real losses divided by the number of service connections and percent of time that the system is under pressure, while UARL is a function derived from the length of mains, number of service connections and the average system pressure.

An ILI of 1.0 indicates that only unavoidable losses are occurring and that optimum leakage management is in place. There is of course a significant cost associated with operating a system with an ILI of 1.0 and this may not be warranted. An ILI of less than 1.0 is meaningless while an ILI greater than 1.0 can identify areas where there may be leakage problems. For example, it has been suggested that an ILI in the range 1.0 to 2.9 indicates that substantial efforts are being made to manage and maintain infrastructure and that active leakage control on a continuous or semi continuous basis is being undertaken, while an ILI greater than 2.9 suggests that there may be poor or old infrastructure or a relatively relaxed active leakage control policy.

When interpreting ILI data it should be noted that many of the inputs are imprecise and therefore, while an ILI of 2.2 appears to be better than one of 2.5, in practice it is likely that they both represent similarly well managed systems.




The ILI is recommended by the International Water Association for international comparisons of water utilities. The National Performance Framework has adopted the ILI as a measure of leakage and DWE has reported the ILI for each LWU since 2005-06 (column 41b of Table 10 on page 149). DWE will also continue to report leakage as L/d per connection and kL/km of water main/d (columns 41 and 41a of Table 10 on page 149, Figure 26 on page 57), which are better measures for tracking an LWU’s leakage performance over time. These indicators also preferred in the National Performance Framework.

Previous leakage studies for over 40 NSW water utilities found an average leakage of 17 per cent of annual consumption (range six per cent to 35 per cent). It is suggested that at present, most water utilities do not have sufficient data to determine the true extent of leakage in their system. The best means of assessing leakage is to undertake a reservoir drop test, detailed waste metering or night flow analysis of district meter areas. It is encouraging that Table 10 on page 149 shows that 31 NSW utilities have reported they have recently undertaken a reservoir drop test or night flow analysis in order to determine their present real losses and opportunities for leakage reduction. In addition, the LGA and SA and Water Directorate, Water Loss Management Program (Ian Maggs on tel: (02) 9242 4127)) has reported that 66 of the 94 non-metropolitan NSW utilities responsible for providing reticulated water supply are participating in the Program. Refer also to note 14 on page 27.

Greenhouse gases

The National Water Initiative requires LWUs to report both direct and some indirect greenhouse gas (GHG) emission estimates (columns 35a to 35d of Table 5B on page 111). Direct emissions are produced from sources within the boundary of an organisation and as a result of that organisation’s activities. Direct emissions mainly arise from the following activities:

Generation of energy, heat, steam and electricity.

Manufa cturing processes.

Transportation of materials, products, waste and people.

Fugitive emissions (e.g. Intentional or unintentional emissions from natural gas leaks, joints and seals).

On-site waste management such as emissions from landfill sites.

For example, LWUs with a car fleet should report gas emissions from combustion of petrol in those motor vehicles as direct emissions.

Emission factors for calculating direct emissions are generally expressed in the form of the quantity of GHG emitted per unit of energy (kg CO2/GJ). Emission factors are used to calculate GHG emissions by multiplying the factor (e.g. kg CO2/GJ energy in petrol) with activity data (e.g.. kL x energy density of petrol used).

Indirect emissions are emissions generated in the wider economy as a consequence of the LWU’s activities, but which are physically produced by the activities of another organisation. For example, off-site waste disposal.

Emission factors and examples of the calculation of GHG emissions are provided by the Department of Climate Change – National Greenhouse Accounts (NGA) Factors (www.climatechange.gov.au/ workbook/ pubs/workbook-feb2008.pdf).

It should be noted that many opportunities for reducing greenhouse gas emissions are missed because their financial attractiveness is masked by not considering their full costs and benefits.

http://www.climatechange.gov.au/

5. Improving performance


5.1 Performance review A utility’s overall aim for its water supply and sewerage businesses should be to provide the levels of service negotiated with its community at the lowest sustainable cost. After setting cost reflective developer charges, non residential charges and liquid trade waste fees and charges and making provision for any dividend payments, each utility should minimise its typical residential bill in current dollars on a sustainable basis.

In practice this means reviewing whether your performance indicators under ‘Social’, ‘Environmental’ and ‘Economic’ are satisfactory. If they are not, you need to develop options to raise your levels of service and consult the community to establish the option which provides the best value for money.

The typical residential bill is the principal indicator of the overall cost of a water supply or sewerage system (column 13b of Table 5 on page 104, Figure 1 on page 31, column 8 of Table 6 on page 108, Figure 8 on page 32, column 8 of Table 7 on page 126, Figure 40 on page 70) and is the annual bill paid by a residential customer using the utility’s average annual residential water supplied (column 14 of Table 6 on page 114, Figure 25 on page 56). A critical element in minimising the typical residential bill and providing value for money for the community is to ensure each utility’s operating cost (OMA – operation, maintenance and administration) (column 67 of Table 11 on page 146, Figures 31, 32, 33 on pages 61, 62, 63) is efficient.

To assess performance, you should:

1. Review your performance and produce an Action Plan to Council using your 2007-08 TBL Performance Report for each of water supply and sewerage (see section 5.3 on page 16).

2. Compare selected performance indicators with those of similar sized utilities using the Figures showing performance trends for four utility size ranges over the past six years (e.g. Figure 25 on page 56)

3. Undertake process benchmarking for selected indicators for areas of apparent under performance, e.g. where the LWU has a ranking of 3 to 5 relative to LWUs with similar characteristics (Table 13 on page 158).

5.2 Factors impacting performance When comparing reported performance, utilities should take account of the wide range of factors which can impact on their performance. Such factors can produce a fundamental difference in performance. For example, in the case of water supply, a utility which provides a full water supply system will perform differently to one which only provides components of the system (e.g. reticulation or bulk supply). Other factors include the extent of the services provided by each utility, geography, climate etc. An understanding of these factors is vital for valid interpretation of performance data. Each utility can improve its performance by taking account of such factors and comparing its performance with utilities having similar characteristics (refer to pages 13 to 15).

The most meaningful performance indicators are the trends over time for each utility. However, even with these, care needs to be exercised due to changes in the factors over time. For comparison between utilities, each utility should benchmark its performance with utilities having similar characteristics.



Some of the factors which can affect performance of a water supply system are outlined below.

Utility characteristics 1. Climate – the variability of rainfall is a key driver of water supply costs in relation to water demand

and drought security. This will affect both capital and operation and maintenance costs.

2. Geography – Geology, geography and topography can significantly affect water transportation costs.

3. Asset life cycle – Recently constructed systems have much lower maintenance and renewals costs compared to older systems. They also have higher Typical Residential Bills and loan payments.

4. Development density– Distribution networks are a major investment component of a water supply system. The density of urban development has a large effect on the infrastructure cost (e.g. the number of properties served per km of main has a Statewide median of 33, but has a range of 2 to 90 (column 26 of Table 9 on page 146, Figure 5 on page 36)).

5. Bulk storage and/or long transfer systems – can incur significant capital and operating costs. Such costs would not apply for utilities relying on groundwater or those receiving a regulated supply from a State Water dam (Note 17 on page 27).

6. Size of LWU – there are significant economies of scale for large utilities, particularly the capital cost of infrastructure and the operation and maintenance costs of water treatment works (Figure 35 on page 66).

Social – levels of service 7. Service standards – Increasingly stringent standards for water quality and environmental health

may result in additional capital and operation and maintenance costs to the utility. Similarly, requirements for minimum pressures or rates of flow can also affect costs.

8. Filtered supply – will incur a high treatment cost per property for small water supply systems (utilities without ‘unfiltered’ or ‘groundwater’ after their name in Tables 3, 5 and 6 have water treatment involving at least filtration and disinfection for over 50 per cent of their water supply) (Note 18 on page 28).

Environmental 9. High average annual residential water supplied per property (column 56a of Table 10 on page

151, Figure 25 on page 56) – such utilities should examine opportunities for reducing the water supplied through water conservation and implementation of best-practice water pricing. Achieving efficient water use is a key responsibility for a water utility. As shown on Figure 25, the non-metropolitan NSW utilities have reduced the average annual residential water supplied per property by 48 per cent over the past 17 years.

Economic 10. High pumping cost (columns 94 to 99 of Table 13 on page 158, Figure 36 on page 66) – is

influenced mainly by topography and geography. As noted on page 21, the LWU may be able to achieve significant savings in energy cost.

Similar considerations to those listed in this section apply to sewerage. In addition, a significant cost impactor is whether the LWU is operating nutrient removal facilities at its treatment works.



Median economic efficiency indicators for four sizes of LWUs – Water Supply 2007-08

Size of LWU

Over 10,000 connected properties

3,001 to 10,000 connected properties


200 to 1,500 connected properties

Performance indicator (26 LWUs) (26 LWUs) (17 LWUs) (25 LWUs)

Operating cost/property ($) 276 424 373 441

Operating cost (c/kL) 99 100 102 60

Operating cost/100 km ($’000) 1,051 891 990 745

Management cost/property ($) 115 130 103 93

Treatment cost1/property ($) 23 74 89 110

Pumping cost/property ($) 21 27 37 67

Energy cost2/property ($) 12 19 22 31

Water Main cost/property ($) 40 73 56 77

No. of employees/1,000 properties

1.3 2.1 1.6 2.5

Notes: 1. Only LWUs with a treatment works with at least filtration and disinfection for over 50 per cent of supply have been considered. 2. A component of pumping cost.

Median economic efficiency indicators for four sizes of LWUs – Sewerage 2007-08

Size of LWU

Over 10,000 connected properties



200 to 1,500 connected properties

Performance indicator (21 LWUs) (25 LWUs) (21 LWUs) (33 LWUs)

Operating cost/property ($) 319 356 274 282

Operating cost (c/kL) 126 139 139 116

Operating cost/100 km ($’000) 1,344 1,152 858 821

Management cost/property ($) 107 107 86 75

Treatment cost/property ($) 99 109 88 99

Pumping cost/property ($) 35 41 44 25

Energy cost1/property ($) 18 19 19 14

Sewer main cost/property ($) 37 45 27 35

No. of employees/1,000 properties

1.5 1.8 1.2 2.4

Note: 1. A component of pumping and treatment costs.



5.3 Action plan Each LWU should review its performance using its TBL Report, as well as items (2.) and (3.) in section 5.1. LWUs should then develop an Action Plan to Council to address any areas of under-performance identified. An example Action Plan is shown on page 22 and an example TBL Performance Report is shown on pages 23 and 24. The Action Plan should also document the target date for completion of any unmet Best Practice Management requirements and should also include the key actions in a LWU’s Strategic Business Plan that are to be completed in the next financial year.

Achieving full cost recovery

The recent drought has adversely affected the economic real rate of return for many LWUs as the lower volume of water supplied to customers has reduced the LWU’s revenue from usage charges. Where the reduction in the water supplied to customers has exceeded the LWU’s estimate, the revenue and rate of return have been lower than forecast. However, as shown in Table 6 on page 114, 25 LWUs have responded by significantly increasing their 2008-09 charges in order to achieve full cost recovery.

Each LWU should continue to set each year’s tariff to raise the required revenue on the basis of its careful estimate of the volume of water to be supplied to customers over the next financial year. This is particularly important during periods of drought and water restrictions in order to ensure the LWU continues to meet its obligation to achieve full cost recovery.

In addition, each LWU which meets all the requirements of the Best Practice Management Guidelines should consider paying a dividend from the surplus of its water and sewerage businesses to the council’s general revenue. An LWU which pays such a dividend will be moving towards upper bound pricing, which is required under the National Water Initiative, where practicable.

Compliance with best practice management guidelines Compliance with each of the key requirements (Table 3 on page 99) of the guidelines is shown on the TBL Report (page 23). LWUs should review these results and address any areas of non-compliance. For each instance of non compliance, the Action Plan should briefly outline the strategy and target date for achieving compliance. LWUs that achieve the outcomes required by the guidelines will have effective and sustainable water supply and sewerage businesses and will comply with the National Water Initiative. Compliance with the guidelines is also a pre-requisite for payment of a dividend from the surplus of the LWU’s water supply or sewerage business and for financial assistance under the Country Towns Water Supply and Sewerage Program.

Performance based on triple bottom line LWUs should review the TBL indicators shown in the TBL Report and investigate those indicators where performance is below the median. In particular, for those indicators with a ranking of 4 or 5, LWUs should investigate the reasons for the ranking and if appropriate, develop a strategy for improvement. It should be noted that a low ranking does not necessarily imply poor performance as there are a number of factors that can impact performance as shown in section 5.2. For example, the rankings take no account of the impact of utility characteristics (e.g. whether the water supply is fully filtered or whether it is a good quality groundwater, whether the LWU is a reticulator etc). The Action Plan should take account of these characteristics.

As noted above, the rankings are based on statewide medians. While all LWUs should strive to raise their performance to at least the statewide 80 percentile (Tables 1 and 2 on pages 97 and 98), it is also useful to compare your LWU’s performance with LWUs of a similar size. To assist LWUs in such comparisons, the medians for the relevant indicators have been shown in Tables 5 to 18 for each LWU size grouping. In addition, LWUs may benchmark their performance against LWUs with similar characteristics.



Of particular importance is for the Action Plan to identify trends in your LWU’s performance indicators over the last 10 years (using the second page of the TBL Performance Report). This analysis of the trends in your utility’s performance indicators is a powerful tool for monitoring and improving your performance.

Further factors that may assist LWUs in their assessment of performance are listed below.

Utility characteristics Renewals – LWUs should ensure that their TRB in current dollars (i.e. adjusted for inflation) is

consistent with the projection in its 30 year financial plan in order to ensure it is raising sufficient revenue for the required infrastructure. LWUs should also examine their asset management policy and ensure that the necessary funds are directed to maintenance and renewals.

Employees – the number of employees per 1,000 properties is a good indicator of operating and management costs (column 32 of Table 9 on page 146, Figure 8 on page 38, column 14 of Table 14 on page 161, Figure 39 on page 69). If the number of employees per 1,000 properties is significantly higher than the median shown in the tables on page 15 for the size of LWU, you should examine the management structure and identify the reasons for the difference and provide a brief explanation or your proposed remedial action in the Action Plan. Refer also to the comment on management cost on page 20.

Properties served per km – the density of urban development has a large effect on the infrastructure cost. For LWUs with >10,000 properties the median is 36 properties per km (range 17 to 69), while for LWUs with 200 to 1,500 properties the median is 18 (range 2 to 42) (column 26 of Table 9 on page 146, Figure 5 on page 35, column 9 of Table 14 on page 161, Figure 38 on page 68).

Social factors Affordability Typical residential bill (TRB) – as noted on page 13, this is the principal indicator of the overall

cost of a water supply or sewerage system (it is the annual bill paid by a residential customer using the utility’s average annual residential water supplied). A critical element of the TRB is the operating cost (OMA – operation, maintenance and administration) (column 67 of Table 11 on page 152, Figures 31, 32, 33 on pages 61, 62, 63) as noted on page 20 under Economic Factors – Efficiency. Your LWU’s Action Plan must report on whether the TRB is consistent with the projection in your LWU’s 30 year financial plan and on any warranted corrective action.

Residential water usage charge (c/kL) – Higher usage charges have been ranked ‘1’ because they provide a strong pricing signal, while lower charges have been ranked ‘5’. However, this indicator should be viewed in conjunction with the TRB and whether the LWU is achieving full cost recovery, in which case a lower water usage charge may be a good result.

Health Microbiological water quality compliance (per cent) – This is the most important water supply

health indicator and all LWUs should aim for a value of 100 per cent. As shown in Figure 14 on page 44, 87 per cent of LWUs complied with the microbiological water quality requirements in 2007-08 (also refer to column 8 of Table 5 on page 104). LWUs with less than 98 per cent do not comply with the Australian Drinking Water Guidelines, 2004 and should identify the reasons for the lower value. Provide a brief explanation together with proposed remedial action in your LWU’s Action Plan (refer to pages 7 to 9 and to Appendix E on page 243). Assistance is available from the DWE Water and Sewerage Senior Inspector for your region (refer to page 29 for the contact details of each inspector).



As indicated in section 4.3 on page 7, each LWU should develop a sound risk based drinking water quality management plan as a matter of priority. Assistance is available from DWE (Bill Ho on tel: (02) 8281 7326).

Public health incidents – Where this indicator is significantly higher than the statewide median, your LWU’s Action Plan should provide a brief explanation together with proposed remedial action if appropriate.

Capital investment on improving public health – If a LWU reported zero for this indicator, investigate to ensure that this indicator is not under reported.

Customer service Water quality complaints – LWUs with a high number of complaints (in the bottom 20 per cent of

LWUs) should investigate the reasons for the complaints, including past performance and trends indicated in page two of the TBL Report. Provide a brief explanation together with proposed remedial action in your LWU’s Action Plan. Note that the result for this indicator will be influenced by the type of business (e.g. Unfiltered supply, groundwater etc) (column 8b of Table 5 on page 104, Figure 18 on page 48).

Odour complaints – This is a critical indicator for providing appropriate sewerage levels of service. LWUs with a high number of complaints (in the bottom 20 per cent of LWUs) should investigate the reasons for the complaints; including past performance and trends indicated in page two of the TBL Report. Provide a brief explanation together with proposed remedial action in your LWU’s Action Plan (column 11 of Table 5 on page 104, Figure 45 on page 76).

Number of main breaks – LWUs should annually monitor their breaks/100km of main, paying close attention to any sections of main with a high incidence of breaks (say treble the statewide median of nine breaks per 100 km). LWUs with a high incidence of breaks should investigate the likely reasons for the breaks, including the past performance and trends indicated in page two of the TBL Report. Provide a brief explanation together with proposed remedial action in your LWU’s Action Plan (column 3a of Table 5 on page 104, Figure 20 on page 51).

Average duration of unplanned interruptions (water) – where this indicator is significantly higher than the statewide median, your LWU’s Action Plan should provide a brief explanation together with proposed remedial action if appropriate (column 3b of Table 5 on page 104).

Average break/choke repair time (sewerage) – where this indicator is significantly higher than the statewide median of 120 minutes, your LWU’s Action Plan should provide a brief explanation together with proposed remedial action if appropriate (column 65 of Table 17 on page 170).

Environmental factors Average annual residential water supplied – This indicator is heavily influenced by the location

and type of LWU (e.g. an inland LWU would expect to have high residential water supplied while an LWU with a dual supply would expect to have a very high value) and any applied water restrictions. Inland LWUs have significantly higher residential water supplied due to their hotter and drier climate and the use of evaporative coolers. Note that the median residential water supplied for inland LWUs in 2007-08 was 230 kL/property compared to 150 kL/property for coastal LWUs (column 14 of Table 6 on page 117, Figure 25 on page 56).

Real Losses – LWUs should monitor their Real Losses (column 41 of Table 10 on page 149) in L/d /connection. These should be minimised if the LWU is facing drought water restrictions or the need for augmenting the capacity of its water supply headworks system or its water treatment works. Such reduction of Real Losses will provide significant economic benefits through deferral of the need for capital investment in the upgrading of infrastructure.



Water Losses (ILI) – The real losses above are the principal indicators of leakage performance. The ILI may provide some additional information. ILI values of less than about 1.5 indicate excellent management of real losses, while an ILI close to 1.0 means that the real losses are close to the unavoidable or technical minimum losses. Such low ILI values are only likely to be economically justified where marginal costs of water supply are relatively high (e.g. desalination) or where water is scarce. An ILI of less than 1.0 is meaningless and may indicate errors in the input data. An ILI greater than three may indicate old or poor infrastructure or a relatively relaxed active leakage control policy (column 41b of Table 10 on page 149).

Recycled water – The volume of recycled water use includes effluent reuse for town water and for agricultural uses. The volume reported for town water should equal the recycled volume shown in the water supply report. In 2007-08 18 per cent of LWUs reused over 50 per cent of their effluent (columns 13 to 14b of Table 8 on page 135 and Figures 54 and 55 on pages 85 and 86). As shown on Figure 54 on page 85, the highest volume recycled by a utility was 4,190 ML (Albury) and a further six utilities (Goulburn-Mulwaree, Orange, Dubbo, Shoalhaven, Tamworth Regional and Wyong), each recycled over 1,000 ML.

Compliance with BOD in licence – where compliance is low (e.g. below 90 per cent), provide a brief explanation together with proposed remedial action in the Action Plan (column 55 of Table 17 on page 170, Figure 47 on page 78).

Compliance with SS in licence – where compliance is low (e.g. in the bottom 20 per cent of LWUs), provide a brief explanation together with proposed remedial action in the Action Plan if appropriate (column 57 of Table 17 on page 170, Figure 48 on page 79).

Sewer main chokes and collapses – sections of sewer main with a high incidence of chokes and collapses (say treble the statewide median of 44 per 1,000 connected properties) warrant close attention. Provide a brief explanation together with proposed remedial action in the Action Plan (column 59 of Table 17 on page 170, Figure 51 on page 82).

Sewer overflows to the environment – where this indicator is significantly higher than the statewide median of 12/100 km of main, provide a brief explanation together with proposed remedial action in the Action Plan (column 60 of Table 17 on page 170, Figure 53 on page 84).

Environmental incidents – where this indicator is significantly higher than the statewide median, provide a brief explanation together with proposed remedial action in the Action Plan.

Economic factors

Financial Residential revenue from usage charge (per cent) – The revised Best Practice Management

Guidelines require LWUs with greater than 4,000 properties to have at least 75 per cent of residential revenue generated through usage charges, while LWUs with less than 4,000 properties, including LWUs with a dual supply must have at least 50 per cent of residential revenue generated through usage charges. This is a key demand management measure to ensure customers receive a sufficiently high pricing signal to encourage careful water use (column 13 of Table 6 on page 114, Figure 29 on page 59). As noted in Section 4.4 on page 9, the statewide median residential revenue from water usage charges was 71 per cent. Refer also to item 9 on page 14.

Economic real rate of return (ERRR) – this reflects the rate of return generated from operating activities (i.e. excluding interest income, grants for acquisition of assets and gain/loss on disposal of assets). Water and sewerage charges should be sufficiently high to ensure continuing financial viability and provide for asset renewals and a positive rate of return, but not so high that they generate excessive monopoly profits. The ERRR is a good indicator of the financial health of a business (column 12 of Table 6 on page 117, Figure 30 on page 60, column 11 of Table 7 on page 126, Figure 59 on page 89). The recent drought has had a significant effect on the rate of return for



many LWUs, as a reduced volume of water supplied has reduced their income from water usage charges and these LWUs have not set their tariff taking in to account this reduced volume. LWUs should set each year’s tariff to raise the required revenue on the basis of its careful estimate of the water to be supplied in the next financial year as indicated on page 16. This is particularly important during drought periods. Refer also to Figures 13 and 14 of the 2007-08 NSW Performance

Monitoring Report.

Return on assets – this ratio is similar to the ERRR. It indicates the earnings generated before interest and tax (EBIT) for the assets controlled by the business. It is calculated as the operating profit before dividends divided by the difference between total assets and total liabilities. All LWUs should aim to achieve a positive return on assets (column 11 of Table 6 on page 114, column 9 of Table 7 on page 126, column 24c of Table 5A on page 108).

Net Debt to equity – net debt is the sum of long and short term borrowings less cash and investments. Equity is the total assets less total liabilities. In 2007-08 the NSW median net debt to equity for water supply and sewerage was minus three per cent (column 19a of Table 5 on page 104). LWUs facing significant capital investment are encouraged to make greater use of borrowings to reduce their TRB, avoid unfairly burdening their existing customers and facilitate inter-generational equity.

Loan payment ($/property) – this indicator shows the component of the TRB applied to meet debt payments. A high loan payment per property indicates a relatively high capital cost per property, recent construction of significant capital works or use of short-term loans (column 66a of Table 11 on page 152 and column 51a of Table 16 on page 167). The median loan payment in 2007-08 for water supply was $26 per connected property (Table 1 on page 97).

Interest cover – this ratio is an indicator of the LWU’s ability to meet interest commitments. It is calculated as the earnings before interest and tax (EBIT) divided by net interest (interest expense less interest income). The interest cover is nil for a loss making business (col 27 of Table 5A on page 108). As a general guide, an interest cover >2 is a good interest cover position. For 2007-08, the median interest cover for water supply was >100.

Efficiency The operating cost (OMA – operation, maintenance and administration) per property is a prime indicator of the performance of an LWU and should be reviewed carefully by each LWU to ensure it has an efficient operating cost (column 67 of Table 11 on page 152, Figure 31 on page 61). The components of operating cost are:

Management cost – this includes administration, engineering and supervision and is typically almost 40 per cent of the total operating cost (column 68a of Table 11 on page 152, Figure 34 on page 64). The number of employees per 1,000 properties can be a good indicator of the operating and management costs and hence the efficiency of an LWU. However, LWUs with a number of non-contiguous (i.e. separate) water supply systems and those with small water treatment works or small sewage treatment works will need a higher level of employees/1000 properties in order to effectively manage their systems (refer also to the top of page 17). Similarly, LWUs with a low development density, under about 20 properties served / km of water main (column 26 of Table 9 on page 146) will need a higher level of employees.

Treatment cost (water) – (columns 104 to 107 of Table 13 on page 158, Figure 35 on page 65) this is dependent on the type and quality of the water source and the extent of treatment provided. In addition, as shown in the Table on page 15, there are great economies of scale for the operation of water treatment works (ie. facilities involving at least filtration and disinfection).




Treatment cost (sewage) (columns 90 to 92 of Table 18 on page 173, Figure 64 on page 94) this is dependent on the type of treatment and the discharge requirements. Where the discharge licence conditions are stringent, involving for example a low level of phosphorus, treatment costs will be high. There are significant economies of scale for operation of treatment works as shown in the Table on page 15.

Pumping cost (water) – (columns 94 to 99 of Table 13 on page 158, Figure 36 on page 66) this is dependent on topography and, for water supply, the location of the water source. For example, Country Energy has a high pumping cost due to the distance required to pump from the water source, while Fish River is almost a fully gravitational supply, with negligible pumping costs. For water supply, there are significant economies of scale in pumping cost per property.

Energy cost – (columns 98 and 99 of Table 13 on page 158) this is mainly a consequence of pumping requirements and is a component of pumping cost for water supply. Energy cost may be reduced by maximising pumping in off peak periods or by obtaining a competitive energy rate from the energy supplier (e.g. maximising off peak pumping has provided annual savings in energy costs of over $200,000 for a number of large water supplies).

For sewerage, energy cost is a component of pumping and treatment costs (columns 83 and 84 of Table 18 on page 173). Significant cost savings may be available by optimising energy use in the treatment process (e.g. such optimising of energy use has provided annual savings of over $100,000 for a number of large sewage treatment works).

Water and Sewerage mains cost – (column 84 of Table 13 on page 158, Figure 37 on page 67, column 70 of Table 18 on page 173, Figure 66 on page 96) this is dependent on the age and condition of the mains, the ground conditions and the number of connected properties per km of main.


5.4 Example action plan – Coffs Harbour Council An example Performance Report is shown on pages 23 and 24 for Coffs Harbour Council which has a good quality unfiltered (chlorinated) water supply. The system comprises 1 lime/CO2 dosing works, 17 service reservoirs, seven pumping stations with 12 km of trunk mains and 154 km of reticulation. An example analysis and Action Plan are shown below.

Summary Residential growth for Coffs Harbour for 2007-08 was 1.6% (higher than the statewide median). Council has achieved full compliance with the Best-Practice Management Guidelines. It has also achieved 100% compliance with chemical, physical and microbiological drinking water quality requirements. Council will review its renewal program, service complaints and total days lost.

Indicator Result Analysis/action plan

Best-Practice Management Guidelines

Complied with all the required criteria.

Full compliance – good.

Non-residential charges compared to water consumption.

Good. Recovered 28% of charges, water consumption 26% of potable supply.

Characteristics

9 Renewals expenditure. 0.1% of CRC Ranking# of 2(3) Council will review its renewals program.

10 Employees/1,000 properties. 1.4, Ranking of 2(2) Good. Steady rate over the last 10 years.

Social – Charges

12 Residential water usage charge 196c/kL, high ranking 1(1) Good. Usage charge is in top 20 percentile and cost recovery is good.

13 Residential access charges $113, ranking of 2(2) Good. Usage charge is in top 20 percentile and cost recovery is good.

14 Typical residential bill (TRB) $445, ranking of 2(3) Good as it is within two per cent of the projected TRB of $454 (2007-08$) in Council’s Strategic Business Plan and Financial Plan.

15 Typical developer charges $6,500, high ranking of 2(1) Satisfactory.

Social – Health

19 Physical quality compliance 100%, high ranking of 1(1) Good.

19a Chemical quality compliance 100%, high ranking of 1(1) Good.

20 Microbiological compliance 100%, high ranking of 1(1) Good.

Social – Levels of service

25 Water quality complaints. 3, ranking of 4(4) Satisfactory, near the Statewide median. • Examine options for improvement.

26 Service complaints/1,000 properties.

25, low ranking of 5(4) Marginal, above the Statewide median. • Examine options for improvement.

27 Customer interruption frequency 20, ranking of 3(3) Satisfactory, near the Statewide median.

30 Number of Main Breaks per 100 km of main

7, high ranking of 2(1) Good.

32 Total days lost (%) 4.9, low ranking of 5(5) Poor, this has been high over the last two years. • Examine options for targeted improvement.

Environmental

33 Average annual residential water supplied

169 kL/a, ranking of 2(2) Satisfactory.

34 Real losses High ranking of 1(2) Good.

Economic

41 Residential revenue from usage charges

80%, high ranking of 1(1) Good, well over target of 75%.

43 Economic real rate of return 3.9%, high ranking of 1(1) Good. ERRR has been consistently in the top 20% over the last 10 years.

49 Operating cost (OMA)/ property $237, high ranking of 1(1) Satisfactory. Steady over the last 10 years. A lower than average operating cost should be expected as Coffs Harbour does not need to provide conventional water treatment.

51 Management cost per property $116, ranking of 4(3). Satisfactory, near Statewide median and consistent trend over last 10 years.

55 Water main cost per property $45, ranking of 2(2) Satisfactory

56 Capital expenditure per property $1,008, high ranking of 1(1). Good.

# The ranking relative to similar size LWUs is shown first, followed by the ranking relative to all LWUs within brackets).




Coffs Harbour Council water supply (TBL performance report page 1) EC

ONOM

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YCoffs Harbour City Council TBL Water Supply Performance 2007/08

NAT

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8/09

WATER SUPPLY SYSTEM - Coffs Harbour City Council serves a population of 62,700 (23,580 connected properties). Water is drawn from Orara River to supply Coffs Harbour, Sawtell and Woolgoolga. Council has 2 dams with a total storage capacity of 5870 ML. Coffs Harbour will also receive a bulk supply from Clarence Valley's new 30,000ML Shannon Creek Dam which is expected to be commissioned in 2010. The Coffs Harbour City Council system comprises 1 lime/CO2 dosing works (60 ML/d), 17 service reservoirs (83 ML) and 7 pumping stations, 166 km of transfer and trunk mains and 449 km of reticulation. The water supply is unfiltered (chlorinated).

PERFORMANCE - Coffs Harbour City Council achieved 100% compliance with Best Practice requirements. The typical residential bill was $445 which was above the statewide median of $370 (Indicator 14). The economic real rate of return was 3.7% which was greater than the statewide median (Indicator 43). The operating cost (OMA) per property was $236 which was below the statewide median of $300 (Indicator 49). Water quality complaints were close to the statewide median of 3 (Indicator 25). Compliance with microbiological water quality was 100% with 3 of 3 zones compliant (Indicator 20), physical compliance was 100% (Indicator 19) and chemical compliance was 100% with 3 of 3 zones compliant (Indicator 19b). Current replacement cost of system assets was $267M ($10,600 per assessment), cash and investments were $49.8M, debt was $80.1M and revenue was $16.5M (excluding capital works grants).

COMPLIANCE WITH BEST- PRACTICE MANAGEMENT GUIDELINES REQUIREMENTS

(1) Complete Current Strategic Bus iness Plan & Financial Plan YES (3) Complete performance reporting (by 15 September) YES(2) Pricing - F ull Cos t-recovery, without s ignificant cross subs idies Yes (4) Sound water conservation implemented YES

(2a) & (2b) Pricing - Complying Res identia l Cha rges Yes (5) Sound drought management implemented YES(2c) Pricing - Complying non-Res identia l Charges Yes (6) Integrated water cycle management s trategy commenced YES(2d) Pricing - DS P with Commercia l Developer Charges Yes COMPLIANCE WITH ALL REQUIREMENTS 100%

TRIPLE BOTTOM LINE (TBL) PERFORMANCE INDICATORS LWU RANKING STATEWIDERESULT >10,000 All MEDIANNWI No. properties LWUs

C1 1 Population served: 62700 Note 1 Note 2 Note 3

C4 2 Number of connected properties: 23580 Number of assessments: 25090 Col 1 Col 2 Col 3 Col 4

C2 3 Residential connected properties (% of total) 94 914 New residences connected to water supply (%) 1.6 1 2 1.1

A3 5 Properties served per kilometre of water main 39 336 Rainfall (% of average annual rainfall) 129 2 1 110

W11 7 Total urban water supplied at master meters (ML) 5,630 6,6008 Peak week to average consumption (%) 118 1 1 1409 Renewals expenditure (% of current replacement cost of system assets) 0.1 3 3 0.1

10 Employees per 1000 properties 1.4 2 2 1.4

P1 Residential tariff structure: inclining block; independent of land value12 Residential water usage charge (c/kL) for usage (Note 5) 196 1 1 13013 Residential access charge per assessment ($ ) 113 2 2 110

P3 14 Typical residential bill per assessment ($ ) 445 2 3 37015 Typical developer charge per equivalent tenement ($ ) 6,500 2 1 4,300

18 Urban population without reticulated water supply (%) 0.6 2 2 0.8H6 18a Risk based drinking water quality plan? Yes

19 Physical water quality compliance (%) 100 1 1 10019a Chemical water quality compliance (%) 100 1 1 100

H4 19b Number of zones with chemical compliance 3 of 320 Microbiological (E. coli) water quality compliance (%) 100 1 1 100

H3 20a % population with microbiological compliance 100 1 1 100

C9 25 Water quality complaints per 1000 properties 3 4 4 3C10 26 Water service complaints per 1000 properties 26 5 4C17 27 Customer interruption frequency per 1000 properties 20 3 3 37C15 28 Average duration of interruption (min) 120 1 2 120A8 30 Number of water main breaks per 100 km of water main 7 2 1 9

31 Drought water restrictions (% of time) 0 1 1 732 Total days lost (%) 4.9 5 5 2.8

W12 33 Average annual residential water supplied per property (kL) 169 2 2 17333a Average annual residential water supplied - COASTAL (kL/property) 169 2 3 15033b Average annual residential water supplied - INLAND (kL/property) 230

A10 34 Real losses (leakage) (L/service connection/day) 50 2 2 80

35 Energy consumption per Megalitre (kiloWatt hours) 382 3 2 71036 Renewable energy consumption (% of total energy consumption) 10 2 1 0

E12 36a Net greenhouse gas emissions - WS & Sge (net tonnes CO2 - equivalents per 1000 properties) 1610 5 5 350F5 40 Revenue per property - water ($) 700 1 1 546F4 41 Residential revenue from usage charges (% of residential bills) 73 1 1 71F17 43 Economic real rate of return - Water (%) 3.7 1 1 0.2

44 Return on assets - Water (%) 1.6 2 2 -0.1F22 45 Net Debt to equity - Water (%) 13 1 1 -2.0F23 46 Interest cover - Water 2 4 4 >100

47 Loan payment per property - Water ($) 353 1 1 26F24 47a Net profit after tax - WS & Sge ($'000) 4,390 1 1 1

48 Operating cost (OMA) per 100km of main ($'000) 923 3 3 1,040F11 49 Operating cost (OMA) per property ($ ) (Note 6) 236 1 1 300

50 Operating cost (OMA) per kilolitre (cents) 99 4 3 10051 Management cost per property ($ ) 115 4 3 11852 Treatment cost per property ($ ) 17 1 1 2953 Pumping cost per property ($ ) 17 2 1 2554 Energy cost per property ($ ) 12 2 2 1355 Water main cost per property ($ ) 45 2 2 49

F14 56 Capital Expenditure per property ($ ) 1,012 1 1 252

9

5

NOTES :1.2.3.4.5.

6. The operating cost (OMA)/property was $236. Components were: management ($115), operation ($46), maintenance ($53), energy ($12) & chemical ($9).

The Statewide Median (Col 4) is on a % of connected properties basis. It best reveals statewide performance by giving due weight to larger LWUs & reducing the effect of smaller LWUs- see attachment.

Non-residential customers provided 28% of the revenue from annual charges and usage charges.

Annual review of key projections and actions in LWU's Strategic Business Plan (SBP) are required, together with annual updating of LWU's financial plan. The SBP should be updated after 3 years.Non-residential Tariff: Access Charge based on Meter factor: eg. 20mm $113, 40mm $261, 50mm $520, Two Part Tariff; For all usage = 196c/kL. Water supplied to non-residential customers was 26% of potable water supplied excluding non-revenue water.

The ranking compared with LWUs with >10,000 properties connected properties (Col 2) is on a % of LWUs basis - relevant for comparing performance with similar sized LWUs - see attachment.The ranking compared with all LWUs (Col 3) is on a % of LWUs basis - relevant for comparing performance with all other LWUs - see attachment.


Coffs Harbour Council water supply (TBL performance report page 2)

Coffs Harbour City Council TBL Water Supply Performance (page 2) 2007/08(Results shown for 10 years together with 2006/07 Statewide Median and Top 20%)

NOTES:1. Costs are in Jan 2008$. 2007/08 State Median2. Microbiological water quality compliance 1998/99 to 2003/04 was on the basis of 1996 NHMRC/ARMCANZ 2007/08 Top 20%

Australian Drinking Water Guidelines for E. coli; from 2004/05 compliance was on the basis of the2004 NHMRC/NRMMC Australian Drinking Water Guidelines.

LEGEND

33. Average annual residential water supplied

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6. General notes

6. General notes This 2007-08 NSW Water Supply and Sewerage Benchmarking Report provides the full suite of performance indicators and benchmarking data to enable each LWU to benchmark its performance against that of similar LWUs. The benchmarking report is available on the DWE website (www.dwe.nsw.gov.au)

To provide a balanced view of the long-term sustainability of NSW LWUs, a TBL accounting focus has been adopted, with performance reported on the basis of social, environmental and economic performance indicators.

Statewide performance indicators are calculated on a ‘percentage of connected properties basis’. This is a weighted median on the basis of connected properties, which best reveals Statewide performance by giving due weight to larger LWUs and reducing the effect of smaller LWUs on the data.

To facilitate comparisons, the performance indicators in this report have been prepared for each LWU’s aggregated water supply businesses and aggregated sewerage businesses, rather than for individual water supply and sewerage systems.

6.1 Figures and tables Most of the figures in this report show performance indicators for each of the last six years to enable review of trends and to facilitate benchmarking and ‘yardstick’ comparisons. The figures show ranked results for LWUs grouped into four size ranges in order to enable each LWU to compare its performance against similar sized LWUs. The better performing LWUs are shown at the left of each group.

Table 5 and Tables 6 to 18 show water supply and sewerage performance indicators for each of the 110 NSW water utilities (106 LWUs plus Sydney Water Corporation and Hunter Water Corporation, Sydney Catchment Authority and Hawkesbury Council).

As noted on page 2, these tables are sorted in order of the number of connected properties served in order to facilitate comparisons with similar size LWUs. The table on page 2 shows each LWU’s ranking in terms of water supply connected properties. For example, the table shows ’11 Albury City’, indicating that Albury City is the 11th LWU in the water supply tables. To facilitate comparisons, the tables are also grouped into the same four size ranges as for the figures. Also, the median for many of the indicators are shown for each size grouping.

6.2 General notes 1. TBL focus – To provide a balanced view of the long-term sustainability of Local Water Utilities

(LWUs), a triple bottom line (TBL) accounting focus has been adopted, with performance reported on the basis of Social, Environmental and Economic indicators.

2. Data not reported – Where an LWU has not reported a key performance indicator for 2007-08, the value previously reported has been used where appropriate. Such values are shown in italics bold in Tables 5 to 18.

3. Properties vs assessments – This report has been prepared on a ‘per connected property’ basis for consistency with national performance reporting. A connected property is a property that is connected to the water supply or sewerage system, as opposed to an assessment which is a bill issued by a water utility. Factors that influence this indicator are the number of vacant blocks (with


6. General notes

no connection but which are billed as an assessment) and the number of multiple dwellings (e.g. blocks of flats or units) with a single assessment.

4. Calculation of connected properties – The number of connected properties is calculated as the product of the number of assessments times the ratio of the number of connected properties per assessment for each of water supply and sewerage. For any utility there is minimal change in this ratio of the number of connected properties per assessment from year to year. DWE has worked with LWUs to establish these ratios. Where warranted for a particular LWU, these ratios are updated from time to time.

5. Statewide medians – This report refers to statewide medians which are calculated on a ‘percentage of connected properties’ basis rather than a ‘percentage of LWUs’ basis. This is a weighted median on the basis of connected properties, which best reveals statewide performance by giving due weight to larger LWUs and reducing the effect of smaller LWUs. LWU rankings on a ‘percentage of LWUs’ basis are also provided where appropriate (e.g. for comparison of LWUs in the ‘Ranking’ columns of the two page TBL Performance Report for each utility (example on page 23 and in Appendix C on page 226). The statewide medians are shown in Tables 1 and 2 on pages 97 and 98.

6. Aggregated businesses To facilitate comparisons, the performance indicators in this report have been prepared for each LWU’s aggregated water supply or sewerage businesses, rather than for individual water supply or sewerage systems.

7. Typical residential bill (TRB) – The typical residential bill per assessment is the annual bill paid by a residential customer using the LWU’s average annual residential water supplied and is the principal indicator of the overall cost of a water or sewerage system. Pensioners pay a lower amount due to the $87.50 pensioner rebate as do owners of vacant lots as they pay no water usage charges.

Calculation of TRB – The 2008-09 typical residential bill is based on a customer of the LWU’s principal water supply or sewerage system using the LWU’s 2007-08 average annual residential water supplied (see Tables 6 and 7 on pages 114 and 126). The typical residential bill for 2007-08 and previous years is based on the reported average annual residential water supplied for that year (2007-08 residential water supplied is shown in column 3 of Table 5 on page 104).

8. Full cost recovery – Full cost recovery is achieved if either the Economic Real Rate of Return or the Return on Assets is >=0. In addition, many utilities have significantly increased their 2008-09 charges in order to achieve full cost recovery (shown as “Y*” in column 14a of Table 6 and column 11a of Table 7).

9. Drinking Water Quality Guidelines – These have become more stringent. Compliance is now determined from the 2004 NHMRC/NRMMC Australian Drinking Water Guidelines (National Health & Medical Research Council/National Resource Management Ministerial Council).

An LWU has complied with the guidelines for microbiological water quality (i.e. it had 100 per cent compliance) if the required number of samples was tested and at least 98 per cent of the samples contained no E. coli. For LWUs which did not comply, the percentage of samples complying is reported.

10. Total water supplied – Total annual water supplied comprises the sum of the potable water supplied plus the non potable water supplied. Recycled water is a component of the non-potable supply which also includes raw water.

11. Average annual residential water supplied – The average annual residential water supplied per connected property (col 3 of Table 5) includes both potable and non-potable water supplied. Where an LWU has not separately reported its residential water supplied, it has been estimated using the Statewide average of 57 per cent of the LWU’s total potable water supplied. The potable water supplied and the total water supplied (potable + non-potable) have been separately reported for the 11 LWUs with a dual water supply (see Note 12 below).


6. General notes

12. Dual supplies – Eleven LWUs had a dual water supply to over 50 per cent of their residential customers in June 2008 (ie. with a potable supply for indoor use and a non potable supply for outdoor use).

The total annual residential water supplied (ie. potable + non-potable) kL/property for those LWUs with a dual water supply is shown below, together with their potable residential water supplied in brackets. These volumes were: Balranald 910 (257), Berrigan 215 (131), Bourke 3,350 (383), Central Darling 601 (140), Hay 1,020 (179), Jerilderie 942 (208), Murray 225 (179), Wakool 853 (173), Walgett 935 (189), Warren 412 (172) and Wentworth 560 (83).

The typical residential bill has been calculated for the 11 LWUs with a dual supply using the above volumes.

13. Water losses – For consistency with national performance reporting, water losses comprise real losses (mostly leakage) plus apparent losses (unauthorised consumption and under-registration of customer meters). Unbilled water supplied (fire fighting and mains flushing) is not a water loss but is a component of non revenue water.

14. Minimum real losses – Leakage studies for over 40 NSW LWUs indicate an average leakage from water supply distribution systems of 17 per cent of annual consumption (range six per cent to 35 per cent). Therefore, a minimum real loss (i.e. leakage) of six per cent of the potable water supplied has been adopted for this report. Reported real losses of less than six per cent have only been accepted where the utility has provided evidence to support the adoption of a lower value.

Minimum non-revenue water – Similarly, statewide analysis of non revenue water (water losses plus unbilled water supplied) for NSW water utilities other than bulk water suppliers, indicates a minimum of 10 per cent of annual water supplied. Reported non revenue water of less than 10 per cent of total water supplied has only been accepted where the utility has provided evidence to support the adoption of a lesser value. Where the reported non revenue water has not been accepted, the reported values of total potable town water supplied have been increased as a result of increasing the reported non revenue water component to 10 per cent. These adjusted values are shown in italics bold in column 10 of Table 8.

15. OMA costs for reticulators – The operation, maintenance and administration (OMA) costs for water supply reticulators include the OMA cost for the bulk supplier on the basis of the volume of water supplied to the reticulator divided by the total volume supplied by the bulk supplier to all customers. For example for Cootamundra, the OMA cost of $265/property comprises $169/property for the bulk supply from Goldenfields (bulk supplier) plus $96 for the reticulator (Cootamundra).

16. Sydney Water, Hunter Water and Sydney Catchment Authority – The performance indicators for Sydney Water Corporation, Hunter Water Corporation and Sydney Catchment Authority were obtained from the National Performance Report 2007-08 for Urban Water Utilities. The typical developer charges reported for Sydney Water Corporation and Hunter Water Corporation are for new release areas.

17. Bulk storage – Utilities that provide bulk storage dams for their water supply incur significant capital and operating costs for these facilities, resulting in a higher typical residential bill and operating cost per property (refer to item 5. on page 14). The following non-metropolitan utilities provided such bulk storage: Armidale, Ballina, Bathurst, Bega Valley, Bourke, Brewarrina, Byron (Mullumbimby), Cabonne, Central Tablelands, Cobar, Coffs Harbour, Country Energy, Eurobodalla, Fish River, Glen Innes-Severn, Gosford, Goulburn Mulwaree, Guyra, Inverell, Kempsey, Kyogle, Lachlan, Leeton, Lithgow, MidCoast, Mid Western Regional, Moree Plains, Orange, Palerang, Parkes, Port Macquarie-Hastings, Rous, Shoalhaven, Tamworth, Tenterfield, Tweed, Upper Hunter, Upper Lachlan, Uralla, Warrumbungle, Wingecarribee, Wyong, Yass Valley.


6. General notes

18. Unfiltered – A utility with over 50 per cent of its supply comprising an unfiltered surface water supply ie. the utility does not have a water treatment works providing filtration and disinfection for >50 per cent of its supply.

Groundwater – A utility with >50 per cent of its supply comprising good quality unfiltered groundwater.

Reticulator – A utility which purchases >70 per cent of its source water from a bulk supplier and reticulates water to householders in its area.

Bulk supplier – A utility which provides a bulk water supply to other utilities, rather than reticulating water to householders.

Dual supply – A utility with a potable reticulated water supply for indoor uses and a separate non-potable supply reticulated for outdoor uses to over 50 per cent of its residential customers (refer to Note 12 on page 27).

19. National Water Initiative (NWI) Indicators – There are 30 NSW water utilities with >10,000 connected properties including three metropolitan utilities and 27 non-metropolitan utilities. These utilities have reported their performance in the National Performance Report 2007-08 based on a nationally agreed framework of indicator definitions. The reported NWI performance indicators (including key financial performance indicators) have been independently audited. The results that have met the rigorous NWI auditing requirements have been published in the National Performance Report 2007-08 and are shown in Appendix F. Appendix F discloses the NSW results for all the 114 NWI performance indicators. Some of the reported non-financial performance indicators failed to meet the NWI auditing requirements. These results have been excluded from both the National Performance Report 2007-08 and Appendix F. However they have been included in the Figures and in Tables 5 to 18 of this report.

20. Reported NWI Indicators – This report discloses the performance of each of the 106 NSW Local Water Utilities (LWUs) for each of the 114 NWI performance indicators on the following basis:

Table 5 (page 104) reports results for NWI indicators C4, W11, W12, A8, C15, F1, H4, H2, H3, C9, F2, E4, E13, W27, W26, F24, P8, F13 F19, F22 & F16.

Table 5A on page 108 reports the results for NWI indicators F13, F7, F3, F19, F22, F23, F20, F21, F25, F8, F24 and F30.

Table 5B on page 111 reports the results for NWI indicators C12, C14, E9, E10, E11, E12, W6, W13 and W15.

Table 6 on page 114 reports indicators P1, P2, P3, F17, F4, W12 and C4.

Table 7 on page 126 reports indicators P5, P6, F18 and C8.

Table 8 on page 135 reports the results for NWI indicators W8, W10, W11, W20, W21, W26, W27, W14, W1, W2, W3, W4, W5, W6 and W7.

Table 9 on page 146 reports the results for NWI indicators C4, C2, C1, A2, A3, A1, F14 and F26.

Table 10 on page 149 reports the results for NWI indicators A10, A11, A9, A8, C17, W11and W12.

Table 11 on page 152 reports the results for NWI indicators F1, F5, F4, F9, F22, F17 and F11.

Table 12 on page 155 reports the results for NWI indicators H6, H5, H4, H2, H3, C9, C10, C18, C19, C14, C17 and C15.

Table 14 on page 161 reports the results for NWI indicators C8, C6, C5, A5, A6, A4, F15 and F27.

Table 15 on page 164 reports the results for NWI indicators A12, E13, W18, W17, E4, E5, E1, E2, E3, W19, E8, W26 and W27.

Table 16 on page 167 reports the results for NWI indicators F2, F6, F10, F22, F18 and F12.


6. General notes

Table 17 on page 170 reports the results for NWI indicators E7, C11, C13 and C16.

The results for NWI indicators P8; F3, F16 and F19; A3 and A5 and A2; W11; P3; C9; A8; W12; A10; F17; F12; F11; A6; P4; A12; E10; F18 and F12 are shown on Figures 1, 2, 5, 7, 9, 18, 20, 25, 26, 29, 30, 31, 38, 40, 45, 51, 53, 59 and 60 respectively.

The following NWI indicators have not been shown in the tables but can be determined as follows: W16 from (W18–W17), C3 from (C4-C2), C7 from (C8-C6). Indicator A7 is nil for all LWUs and indicator H1 refers to the 2004 ADWG for all LWUs.

DWE Water and Sewerage Senior Inspectors Area Name Mobile Email

Albury Patrick Freeman 0429 308 954 [email protected]

Alstonville Terry Call 0412 283 768 [email protected]

Cootamundra Bernie Barnes 0429 604 409 [email protected]

Dubbo Bruce Lamont 0458 268 453 [email protected]

Newcastle Graham Campbell 0419 620 990 [email protected]

Orange Paul Beed 0419 624 576 [email protected]

Tamworth Trent Betts 0417 458 247 [email protected]

Wollongong Geoff Parish 0427 248 007 [email protected]


6. General notes


6.3 Contents of tables 5 to 18 Table 5 2007-08 NSW water utility performance summary – Overview of each water utility’s key water

supply and sewerage performance indicators.

Table 5A Water supply and sewerage – financial – Combined water supply and sewerage indicators.

Table 5B Water supply and sewerage – levels of service – Combined water supply and sewerage indicators.

Table 6 Water supply – residential charges, bills, cost recovery – Type of tariff, residential charges, bills, cost recovery, average annual residential water supplied and number of connected properties

Tables 6A to 6B

Water supply – 2008-09 residential inclining block or multiple tariffs, non-residential tariffs

Table 7 Sewerage – residential charges, bills, cost recovery – Residential charges, bills, non-residential sewer usage charge, cost recovery and number of connected properties for each water utility’s sewerage business

Tables 7A to 7C

Sewerage – 2008-09 residential multiple tariffs, non-residential tariffs, liquid trade waste fees and charges

Table 8 2007-08 NSW urban water supplied – Water supplied by customer category, water losses, leakage, total potable and non-potable water supplied, recycled water use and surface and groundwater use

Table 8A 2007-08 Water losses and non-revenue water

Table 8B 2007-08 Water consumptions from source catchments in non-metropolitan NSW – Shows details of water consumptions by customer category for each source catchment

Table 8C 2007-08 Water conservation initiatives

Table 9 Water supply – utility characteristics – Population, no. of assessments, connected properties, new residential dwellings connected, assets employed, capital investment, workforce employed, outsourcing, days lost

Table 10 Water supply – asset management, water resource management – Leakage, main breaks, interruptions to supply, rehabilitations, renewals and maintenance expenditure, total annual and average residential water supplied, recycled water use, drought and demand management policies

Table 11 Water supply – financial, efficiency – Revenue, residential revenue and water supplied, current replacement cost, debt to equity, cross subsidies, operating result, externalities, loan payment, operating cost (OMA) and management cost

Table 12 Water supply – health, levels of service – Physical, chemical and e. coli water quality compliance, water quality complaints, Water Service Complaints, Customer Interruption Frequency and Drought Water Restrictions

Table 13 Water Supply – benchmarking cost data – Disaggregated benchmarking cost data including operating cost, management cost, retail/wholesale cost, pumping cost, treatment cost and water main cost

Table 14 Sewerage – utility characteristics – Population, no. of assessments, connected properties, new residential dwellings connected, assets employed, capital investment, workforce employed, outsourcing, days lost

Table 15 Sewerage – asset management, resource management – Infiltration, interruptions to service, rehabilitations, renewals, maintenance expenditures, volume of sewerage collected, treated, biosolids reused, per cent effluent reclaimed

Table 16 Sewerage – financial, efficiency – Revenue, current replacement cost, debt to equity, cross subsidies, operating result, externalities, loan payment, operating cost (OMA) and management cost

Table 17 Sewerage – environmental, levels of service – BOD and SS compliance, sewer main chokes and collapses, sewer overflows to the environment, odour complaints, service complaints, total complaints and average sewerage interruption

Table 18 Sewerage – benchmarking cost data – Disaggregated benchmarking cost data including operating cost, management cost, retail / wholesale cost, pumping cost, treatment cost and sewer main cost

7. Water supply and sewerage figures

Figure 1: Typical residential bill – water supply and sewerage

2003/04 2004/05 2005/06 2006/07 2007/08 2008/09

Parameter: (2007/08 Average Residential Water Supplied x 2008/09 Water Usage Charge) + 2008/09 Water and Sewerage Access Charges

Notes: 1.

2. The 2008/09 Statewide median typical residential bill for water supply and sewerage is $810 per assessment.

3. For general notes see page 25.

This figure shows ranked values of the 2008/09 typical residential water bill for water and sewerage supply for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2008/09 typical residential water bill for water and sewerage supply for the 24 LWUs shown ranges from $606 to $1550. Results for the previous 5 years are also shown in Jan 2009$.

>10,000 properties

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Figure 2: Revenue, capital expenditure, net interest paid – water supply and sewerage

Parameter: [Total Revenue (W13 +S14) - Grants for Acquisition of Assets (W11a + S12a)] ÷ 1,000,000

Parameter: Acquisition of Fixed Assets (W16 + S17)Parameter: Interest Expense (W4a + S4a) - Interest Income (W9 + S10)Notes:

1. Utilities are ranked on the basis of revenue (see the top graph). Revenue for Sydney Water and Hunter Water was $1,708M and $204M respectively.


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Figure 3: Net debt, economic real rate of return – water supply and sewerage

Parameter: [Borrowings (W39 + S40) + Bank Overdraft (W37 + S38)] - Cash and Investments (W30 + S31)Parameter: [Operating Result (W15) + Interest Expense (W4a) - Interest Income (W9) - Grants for Acquisition of Assets (W11a)] x 100

Written Down Replacement Cost of System Assets, Plant & Equipment (W33)

Notes: 1. Utilities are ranked on the basis of revenue (see the top graph). Revenue for Sydney Water and Hunter Water was $1,708M and $204M respectively.2 For general notes see page 25.

Economic Real Rate of Return

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JER

ILD

ERIE

BOM

BALA

CO

OM

A-M

ON

ARO

MU

RR

UM

BID

GEE

BOO

RO

WA

MU

SWEL

LBR

OO

K

DEN

ILIQ

UIN

BOU

RKE

BREW

ARR

INA

CAR

RAT

HO

OL

GU

ND

AGAI

CEN

TRAL

DAR

LIN

G

WAR

REN

-10

-5

0

5

10

15

Net Debt (up to 10,000 properties)

GO

ULB

UR

N M

ULW

AREE

GR

IFFI

TH

UPP

ER H

UN

TER

LEET

ON

YOU

NG

CEN

TRAL

TAB

LELA

ND

SG

UN

NED

AHD

ENIL

IQU

IN

BER

RIG

ANSN

OW

Y R

IVER

NAR

RAB

RI

MU

RR

AYW

ENTW

OR

TH

WAR

RU

MBU

NG

LEC

OBA

R

GLE

N IN

NES

SEV

ERN

NAR

RAN

DER

AC

OO

TAM

UN

DR

AN

ARR

OM

INE

TEN

TER

FIEL

DC

ABO

NN

EBA

LRAN

ALD

UPP

ER L

ACH

LAN

HAR

DEN

WAK

OO

LW

ALG

ETT

BOU

RKE

GLO

UC

ESTE

RD

UN

GO

GO

BER

ON

LIVE

RPO

OL

PLAI

NS

BOG

AN

GU

YRA

HAY

GIL

GAN

DR

AC

ARR

ATH

OO

LTU

MBA

RU

MBA

WAL

CH

AU

RAL

LAW

ARR

ENBR

EWAR

RIN

AC

OO

NAM

BLE GU

ND

AGAI

BOM

BALA

CEN

TRAL

DAR

LIN

GBO

OR

OW

AJE

RIL

DER

IEM

UR

RU

MBI

DG

EE

INVE

REL

L KYO

GLE

GR

EATE

R H

UM

E

NAM

BUC

CA

WEL

LIN

GTO

N

LITH

GO

W

FOR

BES

CO

OM

A-M

ON

ARO

SIN

GLE

TON

CO

WR

A

TUM

UT

RIC

HM

ON

D V

ALLE

Y

CO

RO

WA

MO

REE

PLA

INS

PAR

KES

MU

SWEL

LBR

OO

K

ARM

IDAL

E D

UM

ARES

QM

ID-W

ESTE

RN

REG

ION

AL

-40

-30

-20

-10

0

10

20

TWEE

D -5

0


SYD

NEY

WAT

ER

HU

NTE

R W

ATER

WYO

NG

TWEE

D

SHO

ALH

AVEN

MID

CO

AST

CLA

REN

CE

VALL

EY

CO

FFS

HAR

BOU

R

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

TAM

WO

RTH

REG

ION

AL

EUR

OBO

DAL

LA

OR

ANG

E

WIN

GEC

ARR

IBEE

DU

BBO

RIV

ERIN

A

QU

EAN

BEYA

N

BATH

UR

ST R

EGIO

NAL

BEG

A VA

LLEY

BYR

ON

LISM

OR

E

GO

LDEN

FIEL

DS

KEM

PSEY

RO

US

BALL

INA

GO

SFO

RD

ALBU

RY

-10

-5

0

5

10

15

(%)

Net Debt (>10,000 properties)

DU

BBO

RIV

ERIN

A

LISM

OR

E

GO

LDEN

FIEL

DS

BALL

INA

RO

US

FISH

RIV

ER W

S

EUR

OBO

DAL

LA

KEM

PSEY

WIN

GEC

ARR

IBEE BE

GA

VALL

EY

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

BYR

ON

ALBU

RY

QU

EAN

BEYA

N

OR

ANG

E

CLA

REN

CE

VALL

EY

BATH

UR

ST R

EGIO

NAL

TAM

WO

RTH

REG

ION

AL

CO

FFS

HAR

BOU

R

GO

SFO

RD

SHO

ALH

AVEN

-40

-30

-20

-10

0

10

20

($m

)

WYO

NG

53

TWEE

D -5

0

MID

CO

AST

48


Figure 4: Typical developer charge – water supply and sewerage

2003/04 2004/05 2005/06 2006/07 2007/08 2008/09Parameter: Typical Water Supply Developer Charge (Q36) + Typical Sewerage Developer Charge (Q36)

Notes: 1.

2. The Statewide median typical developer charge for water supply and sewerage Is about $8200 per Equivalent Tenement (ET).


This figure shows ranked values of the 2008/09 typical developer charge for water supply and sewerage for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the typical developer charge for water supply and sewerage for the 24 LWUs shown ranges from $13900 to $2900. Results for the previous 5 years are also shown in Jan 2009$.

>10,000 properties

TWEE

D

KEM

PSEY

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

CO

FFS

HAR

BOU

R

MID

CO

AST

BALL

INA

OR

ANG

E

GO

ULB

UR

N

MU

LWAR

EE

DU

BBO

ALBU

RY

LISM

OR

E

SYD

NEY

WAT

ER

GO

SFO

RD

TAM

WO

RTH

R

EGIO

NAL

WYO

NG

BATH

UR

ST

REG

ION

AL

HU

NTE

R W

ATER

QU

EAN

BEYA

N

SHO

ALH

AVEN

BYR

ON

WIN

GEC

ARR

IBEE

EUR

OBO

DAL

LA

CLA

REN

CE

VALL

EY

0

6,000

12,000

18,000

($/E

T)

3,001 to 10,000 properties

RIC

HM

ON

D

VALL

EY

BELL

ING

EN

INVE

REL

L

SNO

WY

RIV

ER

MU

SWEL

LBR

OO

K

NAM

BUC

CA

ARM

IDAL

E D

UM

ARES

Q

UPP

ER H

UN

TER

MO

REE

PLA

INS

SIN

GLE

TON

LEET

ON

BER

RIG

AN

CO

WR

A

GR

IFFI

TH

CO

OM

A-M

ON

ARO

NAR

RAB

RI

LITH

GO

W

YOU

NG

FOR

BES

CO

RO

WATU

MU

T

GU

NN

EDAH

MID

-WES

TER

N

REG

ION

AL

PAR

KES

0

6,000

12,000

18,000

($/E

T)


PALE

RAN

G

WEN

TWO

RTH

GLE

N IN

NES

SE

VER

N

UPP

ER L

ACH

LAN

MU

RR

AY

DEN

ILIQ

UIN

WAR

RU

MBU

NG

LE

CO

ON

AMBL

E

CO

OTA

MU

ND

RA

KYO

GLE

NAR

RO

MIN

E

TEN

TER

FIEL

D

YASS

VAL

LEY

WEL

LIN

GTO

N

LIVE

RPO

OL

PLAI

NS

CO

BAR

NAR

RAN

DER

A

0

6,000

12,000

18,000

($/E

T)

200 to 1,500 properties

CAB

ON

NE

GR

EATE

R H

UM

E

GW

YDIR

BOM

BALA

JER

ILD

ERIE

OBE

RO

N

BALR

ANAL

D

UR

ALLA

GU

YRA

TUM

BAR

UM

BA

BOU

RKE

GU

ND

AGAI

CAR

RAT

HO

OL

GLO

UC

ESTE

R

BOO

RO

WA

MU

RR

UM

BID

GEE

0

6,000

12,000

18,000

($/E

T)

BEG

A VA

LLEY

18,

850


8. Water supply figures

Figure 5: Properties served per km of main, length of mains – water supply

Parameter: No. of Residential Assessments (Q34) + No. of Non-Residential Assessments (Q35) x No. of Connected Properties per Assessment

Length of Trunk Mains (Q20) + Length of Reticulation Mains (Q21)

Parameter: Length of Trunk Mains (Q20) + Length of Reticulation Mains (Q21)

Notes: 1.

2. The Statewide median water supply connected properties per km of main is 33.


The top graph shows the ranked values of number of connected properties per km of water main for each Local Water Utility (LWU). Each bar represents one LWU. The bottom graph of this figure shows the total length of mains for the corresponding LWUs.

Properties per km mainR

OU

S

FISH

RIV

ER W

S

SYD

NEY

WAT

ER

GO

SFO

RD

QU

EAN

BEYA

N

WYO

NG

HU

NTE

R W

ATER

BYR

ON

MO

REE

PLA

INS

TWEE

D

UR

ALLA

BATH

UR

ST R

EGIO

NAL

GO

ULB

UR

N M

ULW

AREE

LISM

OR

E

BALL

INA

ALBU

RY

NAR

RAB

RI

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

OBE

RO

N

MU

SWEL

LBR

OO

K

DU

BBO

CO

FFS

HAR

BOU

R

NAR

RO

MIN

E

WAR

RU

MBU

NG

LE

WEL

LIN

GTO

N

PALE

RAN

G

RIC

HM

ON

D V

ALLE

Y

NAM

BUC

CA

CO

RO

WA

OR

ANG

E

CO

OTA

MU

ND

RA

YOU

NG

NAR

RAN

DER

A

TAM

WO

RTH

REG

ION

AL

GLE

N IN

NES

SEV

ERN

SHO

ALH

AVEN

CO

UN

TRY

ENER

GY

GU

ND

AGAI

MID

CO

AST

MU

RR

UM

BID

GEE

UPP

ER L

ACH

LAN

LEET

ON

GLO

UC

ESTE

R

UPP

ER H

UN

TER

WIN

GEC

ARR

IBEE

SNO

WY

RIV

ER

TEN

TER

FIEL

D

HAY

GIL

GAN

DR

A

CO

OM

A-M

ON

ARO

BALR

ANAL

D

FOR

BES

ARM

IDAL

E D

UM

ARES

Q

TUM

UT

LIVE

RPO

OL

PLAI

NS

BOU

RKE

KYO

GLE

CO

ON

AMBL

E

BEG

A VA

LLEY

SIN

GLE

TON

BOM

BALA

BELL

ING

EN

GU

NN

EDAH

BOG

AN

CO

WR

A

EUR

OBO

DAL

LA

INVE

REL

L

MID

-WES

TER

N R

EGIO

NAL

MU

RR

AY

DU

NG

OG

KEM

PSEY

DEN

ILIQ

UIN

YASS

VAL

LEY

CO

BAR

WAR

REN

GU

YRA

GR

IFFI

TH

TUM

BAR

UM

BA

RIV

ERIN

A

GW

YDIR

LITH

GO

W

BER

RIG

AN

CLA

REN

CE

VALL

EY

WAL

CH

A

WAL

GET

T

PAR

KES

WEN

TWO

RTH

BREW

ARR

INA

CAB

ON

NE

LAC

HLA

N

GR

EATE

R H

UM

E

CEN

TRAL

DAR

LIN

G

JER

ILD

ERIE

HAR

DEN

CEN

TRAL

TAB

LELA

ND

S

GO

LDEN

FIEL

DS

WAK

OO

L

BOO

RO

WA

CAR

RAT

HO

OL

0

20

40

60

80

100

120

(no.

pro

perti

es)

Length of Mains

RO

US

FISH

RIV

ER W

S

GO

SFO

RD

QU

EAN

BEYA

NW

YON

G

BYR

ON

MO

REE

PLA

INS

TWEE

DU

RAL

LABA

THU

RST

REG

ION

ALG

OU

LBU

RN

MU

LWAR

EELI

SMO

RE

BALL

INA AL

BUR

YN

ARR

ABR

IPO

RT

MAC

QU

ARIE

-H

ASTI

NG

SO

BER

ON

MU

SWEL

LBR

OO

KD

UBB

OC

OFF

S H

ARBO

UR

NAR

RO

MIN

EW

ARR

UM

BUN

GLE

WEL

LIN

GTO

NPA

LER

ANG

RIC

HM

ON

D V

ALLE

YN

AMBU

CC

AC

OR

OW

AO

RAN

GE

CO

OTA

MU

ND

RA

YOU

NG

NAR

RAN

DER

ATA

MW

OR

TH R

EGIO

NAL

GLE

N IN

NES

SEV

ERN

CO

UN

TRY

ENER

GY

GU

ND

AGAI

MID

CO

AST

MU

RR

UM

BID

GEE

UPP

ER L

ACH

LAN

LEET

ON

GLO

UC

ESTE

RU

PPER

HU

NTE

RW

ING

ECAR

RIB

EESN

OW

Y R

IVER

TEN

TER

FIEL

DH

AYG

ILG

AND

RA

CO

OM

A-M

ON

ARO

BALR

ANAL

DFO

RBE

S ARM

IDAL

E D

UM

ARES

QTU

MU

TLI

VER

POO

L PL

AIN

SBO

UR

KEKY

OG

LEC

OO

NAM

BLE

BEG

A VA

LLEY

SIN

GLE

TON

BOM

BALA

BELL

ING

ENG

UN

NED

AHBO

GAN

CO

WR

AEU

RO

BOD

ALLA

INVE

REL

LM

ID-W

ESTE

RN

REG

ION

ALM

UR

RAY

DU

NG

OG

KEM

PSEY

DEN

ILIQ

UIN

YASS

VAL

LEY

CO

BAR

WAR

REN

GU

YRA

GR

IFFI

THTU

MBA

RU

MBA

GW

YDIR

LITH

GO

WBE

RR

IGAN

WAL

CH

AW

ALG

ETT

PAR

KES

WEN

TWO

RTH

BREW

ARR

INA

CAB

ON

NE

LAC

HLA

NG

REA

TER

HU

ME

CEN

TRAL

DAR

LIN

GJE

RIL

DER

IEH

ARD

ENC

ENTR

AL T

ABLE

LAN

DS

GO

LDEN

FIEL

DS

WAK

OO

LBO

OR

OW

AC

ARR

ATH

OO

L

CLA

REN

CE

VALL

EY

0

500

1,000

1,500

(km

)

1,59

0

20,7

50

4550


Figure 6: Rainfall, temperature – water supply

Parameter: 2007/08 Total Rainfall x 100Long Term Median Annual Rainfall

Parameter: 2007/08 Total Rainfall Parameter: 2007/08 Average Daily Maximum Temperature x 100

Long Term Median Daily Maximum Temperature Parameter: 2007/08 Average Daily Maximum TemperatureNotes:

1. Data provided by the Bureau of Meteorology. Averages and long term medians not available for some localities.2. For general notes see page 25.

2007/08 Total Rainfall (Percentage of Long Term Median)

BREW

ARR

INA

BELL

ING

EN

GO

SFO

RD

BALL

INA

CO

BAR

RIC

HM

ON

D V

ALLE

Y

WAR

REN

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

LISM

OR

E

NAM

BUC

CA

GLO

UC

ESTE

R

BYR

ON

DU

NG

OG

CLA

REN

CE

VALL

EY

CO

FFS

HAR

BOU

R

KYO

GLE

TWEE

D

MU

SWEL

LBR

OO

K

CO

ON

AMBL

E

KEM

PSEY

TAM

WO

RTH

REG

ION

AL

BOG

AN

WAL

GET

T

WAL

CH

A

WAR

RU

MBU

NG

LE

GU

YRA

WYO

NG

UR

ALLA

GU

NN

EDAH

UPP

ER H

UN

TER

MID

-WES

TER

N R

EGIO

NAL

MO

REE

PLA

INS

BLAN

D

LAC

HLA

N

BALR

ANAL

D

WAK

OO

L

UPP

ER L

ACH

LAN

WEN

TWO

RTH

CO

WR

A

BOM

BALA

BER

RIG

AN

CO

RO

WA

NAR

RAB

RI

CAR

RAT

HO

OL

MU

RR

AY

EUR

OBO

DAL

LA

OBE

RO

N

BOO

RO

WA

JUN

EE

GLE

N IN

NES

SEV

ERN

JER

ILD

ERIE

TUM

UT

GW

YDIR

SNO

WY

RIV

ER

CAB

ON

NE

CEN

TRAL

TAB

LELA

ND

S

BLAY

NEY

WED

DIN

TUM

BAR

UM

BA

LIVE

RPO

OL

PLAI

NS

OR

ANG

E

NAR

RAN

DER

A

UR

ANA

GO

ULB

UR

N M

ULW

AREE

PAR

KES

QU

EAN

BEYA

N

PALE

RAN

G

HAY

WAG

GA

WAG

GA

RIV

ERIN

A

LOC

KHAR

T

CO

OLA

MO

N

CO

OM

A-M

ON

ARO

GR

IFFI

TH

BOU

RKE

CO

UN

TRY

ENER

GY

FISH

RIV

ER W

S

GIL

GAN

DR

A

BEG

A VA

LLEY

MU

RR

UM

BID

GEE

BATH

UR

ST R

EGIO

NAL

YASS

VAL

LEY

WEL

LIN

GTO

N

CEN

TRAL

DAR

LIN

G

LEET

ON

NAR

RO

MIN

E

YOU

NG

INVE

REL

L

CO

OTA

MU

ND

RA

GU

ND

AGAI

TEN

TER

FIEL

D

TEM

OR

A

GO

LDEN

FIEL

DS

FOR

BES

DU

BBO

40%60%80%

100%120%140%160%180%200%

2007/08 Total Rainfall

0

500

1000

1500

2000

2500

3000

(mm

)

2007/08 Average Daily Maximum Temperature

0

6

12

18

24

30

(0 C)

2007/08 Average Daily Maximum Temperature (Percentage of Long Term Median)

BREW

ARR

INA

CO

BAR

RIC

HM

ON

D V

ALLE

Y

WAR

REN

LISM

OR

E

NAM

BUC

CA

GLO

UC

ESTE

R

BYR

ON

DU

NG

OG

CLA

REN

CE

VALL

EY

CO

FFS

HAR

BOU

R

KYO

GLE

TWEE

D

CO

ON

AMBL

E

TAM

WO

RTH

REG

ION

AL

BOG

AN

WAL

GET

T

WAL

CH

A

WYO

NG

UR

ALLA

GU

NN

EDAH

MID

-WES

TER

N R

EGIO

NAL

MO

REE

PLA

INS

BLAN

D

LAC

HLA

N

DU

BBO

FOR

BES

GO

LDEN

FIEL

DS

TEM

OR

A GU

ND

AGAI

CO

OTA

MU

ND

RA

INVE

REL

L

YOU

NG

NAR

RO

MIN

E

LEET

ON

CEN

TRAL

DAR

LIN

G

WEL

LIN

GTO

N

YASS

VAL

LEY

BATH

UR

ST R

EGIO

NAL

MU

RR

UM

BID

GEE

BEG

A VA

LLEY

CO

UN

TRY

ENER

GY

BOU

RKE

GR

IFFI

TH

RIV

ERIN

A

WAG

GA

WAG

GA

PALE

RAN

G

PAR

KES

GO

ULB

UR

N M

ULW

AREE

UR

ANA

NAR

RAN

DER

A

OR

ANG

E

LIVE

RPO

OL

PLAI

NS

TUM

BAR

UM

BA

WED

DIN

BLAY

NEY

CEN

TRAL

TAB

LELA

ND

S

SNO

WY

RIV

ER

GW

YDIR

CAR

RAT

HO

OL

NAR

RAB

RI

CO

RO

WA

BER

RIG

AN BOM

BALA

CO

WR

A

WEN

TWO

RTH

WAK

OO

L

BALR

ANAL

D

UPP

ER H

UN

TER

MU

SWEL

LBR

OO

K

GO

SFO

RD

BALL

INA

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

KEM

PSEY

GU

YRA

TEN

TER

FIEL

D

UPP

ER L

ACH

LAN

WAR

RU

MBU

NG

LE

CO

OM

A-M

ON

ARO

HAY

BELL

ING

EN

LOC

KHAR

T

FISH

RIV

ER W

S CO

OLA

MO

N

GIL

GAN

DR

A

GLE

N IN

NES

SEV

ERN

TUM

UT

JER

ILD

ERIE JU

NEE

BOO

RO

WA

OBE

RO

N

EUR

OBO

DAL

LA

MU

RR

AY

QU

EAN

BEYA

N

CAB

ON

NE

90%

95%

100%

105%

110%

115%


Figure 7: Total water supplied – water supply

Parameter: Total Potable Water Supplied (Q71) + Non-Potable Water Supplied (Q72) + Recycled Water (STW Q25) - Bulk Water Supplied (Q12a)Parameter: Peak Day Water Supplied (Q82) x 365 x 10

Total Potable Water Supplied (Q71)Parameter: Peak Week Water Supplied (Q83) x 365 x 10

Total Potable Water Supplied (Q71)Notes:

1.


The top graph shows the total town water supplied (potable and non-potable). The second graph shows the percentage of peak to day average potable water supplied for each Local Water Utility (LWU). Each bar represents one LWU. The third graph shows the percentage peak week to average potable water supplied.

Total Water Supplied

GO

SFO

RD

WYO

NG

SHO

ALH

AVEN

DU

BBO

TWEE

D

MID

CO

AST

OR

ANG

E

TAM

WO

RTH

REG

ION

AL

GR

IFFI

TH

ALBU

RY

CO

UN

TRY

ENER

GY

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

BATH

UR

ST R

EGIO

NAL

CLA

REN

CE

VALL

EY

GO

LDEN

FIEL

DS

(Ret

icul

ator

)

CO

FFS

HAR

BOU

R

PAR

KES

WIN

GEC

ARR

IBEE

QU

EAN

BEYA

N

BALL

INA

EUR

OBO

DAL

LA

KEM

PSEY

BEG

A VA

LLEY

NAR

RAB

RI

LISM

OR

E

MID

-WES

TER

N R

EGIO

NAL

MO

REE

PLA

INS

BYR

ON

RIC

HM

ON

D V

ALLE

Y

ARM

IDAL

E D

UM

ARES

Q

BOU

RKE

DEN

ILIQ

UIN

GU

NN

EDAH

MU

SWEL

LBR

OO

K

LEET

ON

SIN

GLE

TON

GO

ULB

UR

N M

ULW

AREE

CO

WR

A

FOR

BES

INVE

REL

L

CO

BAR

CO

RO

WA

LITH

GO

W

UPP

ER H

UN

TER

BER

RIG

AN

YOU

NG

NAM

BUC

CA

CEN

TRAL

TAB

LELA

ND

S

CO

OM

A-M

ON

ARO

HAY

WAL

GET

T

MU

RR

AY

WAK

OO

L

NAR

RAN

DER

A

TUM

UT

LAC

HLA

N

BELL

ING

EN

WEL

LIN

GTO

N

CO

ON

AMBL

E

FISH

RIV

ER W

S

NAR

RO

MIN

E

MU

RR

UM

BID

GEE

RO

US

WAR

RU

MBU

NG

LE

GIL

GAN

DR

A

LIVE

RPO

OL

PLAI

NS

CO

OTA

MU

ND

RA

SNO

WY

RIV

ER

BOG

AN

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VAL

LEY

GLE

N IN

NES

SEV

ERN

BALR

ANAL

D

OBE

RO

N

GW

YDIR

GR

EATE

R H

UM

E

GU

ND

AGAI

DU

NG

OG

CAR

RAT

HO

OL

WAR

REN

HAR

DEN

UPP

ER L

ACH

LAN

PALE

RAN

G

KYO

GLE

GU

YRA

TEN

TER

FIEL

D

GLO

UC

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R

TUM

BAR

UM

BA

JER

ILD

ERIE

CEN

TRAL

DAR

LIN

G

UR

ALLA

CAB

ON

NE

WEN

TWO

RTH

BREW

ARR

INA

WAL

CH

A

BOM

BALA

BOO

RO

WA

RIV

ERIN

A

0

5,000

10,000

15,000

20,000

(ML/

a) (l

og)

HU

NTE

R 7

0,60

0

SYD

NEY

510

,000

Peak Day To Average Water Supplied

RIV

ERIN

A

GO

SFO

RD

WYO

NG

SHO

ALH

AVEN

DU

BBO

TWEE

D

MID

CO

AST

OR

ANG

E

GR

IFFI

TH

ALBU

RY

CO

UN

TRY

ENER

GY

CLA

REN

CE

VALL

EY

CO

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HAR

BOU

R

PAR

KES

WIN

GEC

ARR

IBEE

QU

EAN

BEYA

N

BALL

INA

EUR

OBO

DAL

LA NAR

RAB

RI

LISM

OR

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REE

PLA

INS

BYR

ON

RIC

HM

ON

D V

ALLE

Y

ARM

IDAL

E D

UM

ARES

Q

BOU

RKE

DEN

ILIQ

UIN

GU

NN

EDAH

MU

SWEL

LBR

OO

K

CO

WR

A

FOR

BES

INVE

REL

L CO

RO

WA

LITH

GO

W

BER

RIG

AN

YOU

NG

NAM

BUC

CA

CEN

TRAL

TAB

LELA

ND

S

HAY

WAL

GET

T

MU

RR

AY LAC

HLA

N

BELL

ING

EN

WEL

LIN

GTO

N

CO

ON

AMBL

E

FISH

RIV

ER W

S

MU

RR

UM

BID

GEE

GIL

GAN

DR

A

SNO

WY

RIV

ER

BOG

AN

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VAL

LEY

BALR

ANAL

D

OBE

RO

N

GW

YDIR

GR

EATE

R H

UM

E

GU

ND

AGAI

DU

NG

OG

WAR

REN

UPP

ER L

ACH

LAN

KYO

GLE

GU

YRA

TEN

TER

FIEL

D

GLO

UC

ESTE

R

CEN

TRAL

DAR

LIN

G

UR

ALLA

CAB

ON

NE

BREW

ARR

INA

WAL

CH

A

BOM

BALA

TUM

UT

MID

-WES

TER

N R

EGIO

NAL

TAM

WO

RTH

REG

ION

AL

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

GO

LDEN

FIEL

DS

(Ret

icul

ator

)

BATH

UR

ST R

EGIO

NAL

SIN

GLE

TON

GO

ULB

UR

N M

ULW

AREE

0

200

400

600

800

(%)

Peak Week To Average Water Supplied

RIV

ERIN

A

GO

SFO

RD

WYO

NG

SHO

ALH

AVEN

DU

BBO

TWEE

D

MID

CO

AST

OR

ANG

E

GR

IFFI

TH

ALBU

RY

CO

UN

TRY

ENER

GY

CLA

REN

CE

VALL

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CO

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HAR

BOU

R

WIN

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ARR

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QU

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BEYA

N

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DAL

LA

KEM

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ARR

ABR

I

MID

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REG

ION

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OR

EE P

LAIN

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ARM

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UM

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Q

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DEN

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UIN

GU

NN

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WR

A

FOR

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INVE

REL

L

LITH

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W

BER

RIG

AN

YOU

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NAM

BUC

CA

CEN

TRAL

TAB

LELA

ND

S

HAY

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T

MU

RR

AY LAC

HLA

N

BELL

ING

EN

WEL

LIN

GTO

N

CO

ON

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E

GIL

GAN

DR

A

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ER

BOG

AN

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VAL

LEY

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GR

EATE

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UM

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DU

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GLE

GU

YRA

TEN

TER

FIEL

D

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UC

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R

CEN

TRAL

DAR

LIN

G

UR

ALLA

CAB

ON

NE

WAL

CH

A

TAM

WO

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REG

ION

AL

SIN

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TON

POR

T M

ACQ

UAR

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NG

S

BATH

UR

ST R

EGIO

NAL

0

200

400

600

800

(%)

RO

US

WAT

ER 1

550

RO

US

WAT

ER 1

580


Figure 8: Employees per 1,000 properties – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08Parameter: Equivalent Full-time Employees (Q120) x 1000

[No. of Residential Assessments (Q34) + No. of Non-Residential Assessments (Q35) x No. of Connected Properties per Assessment

Notes: 1.

2. The Statewide median number of water supply employees is 1.4 per 1000 connected properties.


#VALUE!

>10,000 properties

FISH

RIV

ER W

S

DU

BBO

GO

SFO

RD

SHO

ALH

AVEN

ALBU

RY

TWEE

D

GO

ULB

UR

N

MU

LWAR

EE

TAM

WO

RTH

R

EGIO

NAL

MID

CO

AST

BEG

A VA

LLEY

KEM

PSEY

BYR

ON

OR

ANG

E

CLA

REN

CE

VALL

EY

CO

UN

TRY

ENER

GY

GO

LDEN

FIEL

DS

EUR

OBO

DAL

LA

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

WIN

GEC

ARR

IBEE

CO

FFS

HAR

BOU

R

BALL

INA

BATH

UR

ST

REG

ION

AL

QU

EAN

BEYA

N

LISM

OR

E

WYO

NG

RIV

ERIN

A

0

3

6

9

Em

ploy

ees/

1000

pr

oper

ties

3,001 to 10,000 propertiesC

OR

OW

A

RIC

HM

ON

D

VALL

EY

BELL

ING

EN

PAR

KES

SNO

WY

RIV

ER

BER

RIG

AN

TUM

UT

CO

OM

A-M

ON

ARO

MU

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LBR

OO

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MID

-WES

TER

N

REG

ION

AL

LEET

ON

CEN

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TA

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AND

S

MO

REE

PLA

INS

FOR

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TON

GU

NN

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CO

WR

A

NAR

RAB

RI YO

UN

G

INVE

REL

L

GR

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TH

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TER

NAM

BUC

CA

ARM

IDAL

E D

UM

ARES

Q

0

3

6

9

Empl

oyee

s/10

00

prop

ertie

s


WAR

REN C

ABO

NN

E

JER

ILD

ERIE

WAL

CH

A

CAR

RAT

HO

OL

GW

YDIR

BALR

ANAL

D

BOG

AN

BOU

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BOM

BALA TU

MBA

RU

MBA

BREW

ARR

INA

GU

YRA

GIL

GAN

DR

A

WAK

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L

GR

EATE

R

HU

ME

CEN

TRAL

D

ARLI

NG

WAL

GET

T

BOO

RO

WA

GU

ND

AGAI

HAY

UR

ALLA

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UC

ESTE

R

OBE

RO

N

0

3

6

9

Em

ploy

ees/

1000

pr

oper

ties


CO

OTA

MU

ND

RA

PALE

RAN

G

WAR

RU

MBU

NG

LE

CO

BAR LI

VER

POO

L PL

AIN

S

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ER

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N

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N IN

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SE

VER

N

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TER

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D

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RO

MIN

E

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VAL

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DEN

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LIN

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N

LAC

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MU

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AY

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ON

AMBL

E

NAR

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A

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6

9

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oyee

s/10

00

prop

ertie

s


Figure 9: Typical residential bill – water supply

2003/04 2004/05 2005/06 2006/07 2007/08 2008/09

Parameter: (2007/08 Average Residential Water Supplied x 2008/09 Water Usage Charges) + 2007/09 Access Charge

Notes: 1.

2. The 2008/09 Statewide median typical residential bill for water supply is $370 per assessment.3. For general notes see page 25.

This figure shows ranked values of the 2008/09 typical residential bill for water supply for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the typical residential bill in 2008/09 for the 25 LWUs shown ranges from $230 to $980 per assessment. Results for the previous 5 years are also shown in Jan 2009$.

>10,000 properties

GO

SFO

RD

BALL

INA

SYD

NEY

W

ATER

CO

FFS

HAR

BOU

R

TAM

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NAL

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ULB

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N

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A

CO

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ON

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E

BATH

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REG

ION

AL

BEG

A VA

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OR

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RY

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HU

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WAT

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HAS

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LA

QU

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N

WIN

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ARR

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0250500750

1000

$/as

sess

men

t


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UN

TER

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WR

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ION

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NAM

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FOR

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0

250

500

750

1000

$/as

sess

men

t


LIVE

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GLE

LAC

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N

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CO

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ND

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MU

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DEN

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0

250

500

750

1000

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sess

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WA

UR

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ARR

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ARR

INA

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GR

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UM

E

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RR

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ND

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BA

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N

WAR

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CH

A

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CAB

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NE

BOM

BALA

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GAN

DR

A

BALR

ANAL

D

0

250

500

750

1000

$/as

sess

men

t


Figure 10: Residential usage charge and access charge – water supply

Notes: 1. ALL LWUs have now abolished their free water allowance for potable water supply. 2 LWUs did not have domestic water metering.2.

3.


The first step residential water usage charge is shown above. Further information on water supply tariff structures is shown in Tables 6, 6A and 6B.The Statewide median water usage charge for the first step was 130 c/kL. 20% of LWUs had a usage charge greater than 150 c/kL. 80 % of LWUs had a usage charge greater than 75 c/kL. 72% of LWUs had step pricing in place for discretionary water use, with a higher charge per kL for usage over 200 to 600 kL/a (Table 6). The median water usage charge for the second step was 180c/kL.

Usage Charge (step 1 ) 2008/09

CO

FFS

HAR

BOU

R

WAL

CH

A

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

MID

CO

AST

QU

EAN

BEYA

N

EUR

OBO

DAL

LA

LISM

OR

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WYO

NG

GO

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RD

SYD

NEY

WAT

ER

MID

-WES

TER

N R

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NAL

WEL

LIN

GTO

N

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UC

ESTE

R

OR

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BOO

RO

WA

UPP

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ACH

LAN

CEN

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TAB

LELA

ND

S

GO

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ATER

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PLA

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A

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DAR

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GBE

GA

VALL

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BOM

BALA

BOU

RKE

0

100

200

300

(c/k

L)

Access Charge2008/09

CEN

TRAL

DAR

LIN

G

BEG

A VA

LLEY

CO

FFS

HAR

BOU

R

WAL

CH

A

POR

T M

ACQ

UAR

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ASTI

NG

S

MID

CO

AST

QU

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N

EUR

OBO

DAL

LA

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OR

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WYO

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GO

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NEY

WAT

ER

MID

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TER

N R

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NAL

WEL

LIN

GTO

N

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UC

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E

BOO

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WA

UPP

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LAN

CEN

TRAL

TAB

LELA

ND

S

GO

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UR

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ND

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ATER

NAM

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CLA

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CE

VALL

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HAR

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HM

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D V

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BALL

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G

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A

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GLE

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N

UPP

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ILD

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MPS

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ALLA

LAC

HLA

N

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REL

L

SHO

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WAR

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MBU

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LE

TAM

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REG

ION

AL

TUM

UT

TUM

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ARM

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E D

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Q GW

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RR

IGAN

BELL

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OL

MO

REE

PLA

INS

NAR

RO

MIN

E

GU

NN

EDAH

LIVE

RPO

OL

PLAI

NS

MU

RR

AY

GU

ND

AGAI

GR

EATE

R H

UM

E

HAY

BALR

ANAL

D

FOR

BES

NAR

RAN

DER

A

LEET

ON

SNO

WY

RIV

ER

ALBU

RY

NAR

RAB

RI

CO

ON

AMBL

E

DEN

ILIQ

UIN

MU

RR

UM

BID

GEE

BOM

BALA

GR

IFFI

TH

YASS

VAL

LEY

0

100

200

300

400

500

600

700

($/a

sses

smen

t)

BREW

ARR

INA

805


Figure 11: Typical developer charge – water supply

Parameter: Typical Water Supply Developer Charge (Q136) 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09

Notes: 1.

2. The Statewide median typical developer charge for water supply is $4300 per equivalent tenement (ET), which is 40% of the median current replacement cost of water supply system assets of $10800 per assessment.

3. 82 LWUs levied water supply developer charges.4. For general notes see page 25.

This figure shows ranked values of the 2008/09 typical developer charge for water supply for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the typical developer charge for water supply for the 25 LWUs shown ranges from $7600 to $900. Results for the previous 5 years are also shown in Jan 2009$.

>10,000 properties

TWEE

D

EUR

OBO

DAL

LA

KEM

PSEY

CO

FFS

HAR

BOU

R

BYR

ON

OR

ANG

E

SHO

ALH

AVEN

MID

CO

AST

BALL

INA

CLA

REN

CE

VALL

EY

DU

BBO

GO

ULB

UR

N

MU

LWAR

EE

TAM

WO

RTH

R

EGIO

NAL

RO

US

ALBU

RY

RIV

ERIN

A

BATH

UR

ST

REG

ION

AL

WYO

NG

GO

SFO

RD

LISM

OR

E

SYD

NEY

WAT

ER

HU

NTE

R W

ATER

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

QU

EAN

BEYA

N

WIN

GEC

ARR

IBEE

0

2500

5000

7500

10000

$/as

sess

men

t

BEG

A VA

LLE

Y 10

700


MID

-WES

TER

N

REG

ION

AL

INVE

REL

L

BELL

ING

EN

RIC

HM

ON

D

VALL

EY

BER

RIG

AN

TUM

UT

SIN

GLE

TON

SNO

WY

RIV

ER

LEET

ON

MO

REE

PLA

INS

CO

OM

A-M

ON

ARO

CO

WR

A

NAR

RAB

RI

LITH

GO

W

YOU

NG

FOR

BES

CO

RO

WA

MU

SWEL

LBR

OO

K

PAR

KES

ARM

IDAL

E D

UM

ARES

Q

GU

NN

EDAH

CEN

TRAL

TA

BLEL

AND

S

UPP

ER H

UN

TER

GR

IFFI

TH

NAM

BUC

CA

0

2500

5000

7500

10000

$/as

sess

men

t

1,501 to 3.000 properties

PALE

RAN

G

WEL

LIN

GTO

N

LIVE

RPO

OL

PLAI

NS

DEN

ILIQ

UIN

WEN

TWO

RTH

GLE

N IN

NES

SE

VER

N

TEN

TER

FIEL

D

CO

BAR

NAR

RO

MIN

E

NAR

RAN

DER

A

WAR

RU

MBU

NG

LE

MU

RR

AY

KYO

GLE

UPP

ER

LAC

HLA

N

YASS

VAL

LEY

CO

OTA

MU

ND

RA

0

2500

5000

7500

10000

$/as

sess

men

t


CAB

ON

NE

JER

ILD

ERIE

GW

YDIR

BOM

BALA

GR

EATE

R H

UM

E

OBE

RO

N

BALR

ANAL

D

UR

ALLA

GU

ND

AGAI

BOU

RKE

BOO

RO

WA

TUM

BAR

UM

BA

GLO

UC

ESTE

R

CAR

RAT

HO

OL

GU

YRA

MU

RR

UM

BID

GEE

0

2500

5000

7500

10000

$/as

sess

men

t


Figure 12: Physical water quality compliance – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08Parameter: Percentage of distribution system water samples complying with physical criteria of the NHMRC/NRMMC Australian Drinking Water Guidelines 2004.Notes:

1.

2.

3. 95% of the 25,300 samples tested in 2007/08 achieved 100% compliance with these guidelines. 98 % of LWUs complied with the guidelines in 2007/08.

4. For LWUs with more than one water treatment works, the reported compliance has been pro-rated on the basis of the number of samples tested at each treatment works. Appendix D1 provides the 2007/08 results for each treatment works.

5. The Statewide median physical water quality compliance is 100%.


This figure shows ranked values of the 2007/08 distribution system compliance with the NHRMC/NRMMC Australian Drinking Water Guidelines 2004 for physical water quality for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the physical water quality compliance for the 25 LWUs shown are all 100%. Results for the previous 5 years are also shown. The results for 2001/02 to 2003/04 are based on the 1996 NHMRC/ARMCANZ Australian Drinking Water Guidelines.

For an LWU to comply with the 2004 Australian Drinking Water Guidelines for physical water quality, the required number of samples must be tested and at least 50% of samples (not health related) must comply with the guideline limits. Non-potable water supplies are excluded.

>10,000 properties

ALBU

RY

OR

ANG

E

BATH

UR

ST

REG

ION

AL

GO

SFO

RD

FISH

RIV

ER W

S

LISM

OR

E

CO

FFS

HAR

BOU

R

WYO

NG

BYR

ON

GO

ULB

UR

N

MU

LWAR

EE

TWEE

D

BEG

A VA

LLEY

DU

BBO

CO

UN

TRY

ENER

GY

KEM

PSEY

SHO

ALH

AVEN

MID

CO

AST

TAM

WO

RTH

R

EGIO

NAL

RIV

ERIN

A

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

CLA

REN

CE

VALL

EY

WIN

GEC

ARR

IBEE

EUR

OBO

DAL

LA

GO

LDEN

FIEL

DS

(Ret

icul

ator

)

BALL

INA

QU

EAN

BEYA

N

0255075

100

%

3,001 to 10,000 propertiesG

RIF

FITH

ARM

IDAL

E D

UM

ARES

Q

BER

RIG

AN

INVE

REL

L

CO

RO

WA

CEN

TRAL

TA

BLEL

AND

S

LEET

ON

FOR

BES

BELL

ING

EN

PAR

KES

TUM

UT

CO

WR

A

UPP

ER H

UN

TER

SNO

WY

RIV

ER

MID

-WES

TER

N

REG

ION

AL

RIC

HM

ON

D

VALL

EY

LITH

GO

W

MO

REE

PLA

INS

CO

OM

A-M

ON

ARO

NAR

RAB

RI

YOU

NG

GU

NN

EDAH

SIN

GLE

TON

NAM

BUC

CA

MU

SWEL

LBR

OO

K

0255075

100

%


DU

NG

OG

NAR

RO

MIN

E

YASS

VAL

LEY

NAR

RAN

DER

A

LAC

HLA

N

GLE

N IN

NES

SE

VER

N

UPP

ER

LAC

HLA

N

KYO

GLE

CO

ON

AMBL

E

WEL

LIN

GTO

N

WAR

RU

MBU

NG

LE

DEN

ILIQ

UIN

LIVE

RPO

OL

PLAI

NS

WEN

TWO

RTH

PALE

RAN

G

CO

BAR

MU

RR

AY

0255075

100

%


HAY

BOM

BALA

CEN

TRAL

D

ARLI

NG

GLO

UC

ESTE

R

GIL

GAN

DR

A

UR

ALLA

GU

YRA

CAR

RAT

HO

OL

GU

ND

AGAI

BALR

ANAL

D

JER

ILD

ERIE

WAL

CH

A

CAB

ON

NE

WAL

GET

T

GR

EATE

R

HU

ME

BOU

RKE

OBE

RO

N

WAK

OO

L

GW

YDIR

BOO

RO

WA

TUM

BAR

UM

BA

BOG

AN

WAR

REN

BREW

ARR

INA

MU

RR

UM

BID

GEE

0255075

100

%


Figure 13: Chemical water quality compliance – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Percentage of distribution system water samples complying with chemical criteria of the 2004 NHMRC/NRMMC Australian Drinking Water Guidelines.

Notes: 1.

2.3.

4. The Statewide median chemical water quality compliance is 100%.


This figure shows ranked values of the 2007/08 distribution system compliance with the 2004 NHRMC/NRMMC Australian Drinking Water Guidelines for chemical water quality for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the chemical water quality compliance for the 24 LWUs shown ranges from 100% to 90%. The utility on the right did not report on this indicator for 2006/07. Results for the previous 5 years are also shown. The results for 2001/02 to 2003/04 are based on the 1996 NHMRC/ARMCANZ Australian Drinking Water Guidelines.

For an LWU to comply with the 2004 Australian Drinking Water Guidelines for chemical water quality, the required number of samples must be tested and at least 95% of samples (health related) must comply with the guideline limits. Non-potable water supplies are excluded.For LWUs with more than one water treatment works, the reported compliance has been pro-rated on the basis of the number of samples tested at each treatment works. Appendix D1 provides the 2007/08 results for each treatment works.

98% of the 25,700 samples tested in 2007/08 achieved 100% compliance with 2004 Guidelines. 96% of the LWUs complied with the Guidelines in 2007/08.

>10,000 properties

ALBU

RY

DU

BBO

CO

UN

TRY

ENER

GY

WYO

NG

BATH

UR

ST

REG

ION

AL

SHO

ALH

AVEN

KEM

PSEY

EUR

OBO

DAL

LA

GO

ULB

UR

N

MU

LWAR

EE

BEG

A VA

LLEY

OR

ANG

E

SYD

NEY

WAT

ER

HU

NTE

R W

ATER

FISH

RIV

ER W

S

MID

CO

AST

BALL

INA

WIN

GEC

ARR

IBEE

TAM

WO

RTH

REG

ION

AL

RIV

ERIN

A

GO

LDEN

FIEL

DS

(Ret

icul

ator

)

LISM

OR

E

CO

FFS

HAR

BOU

R

BYR

ON

TWEE

D

GO

SFO

RD

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

CLA

REN

CE

VALL

EY

QU

EAN

BEYA

N

020406080

100

%

3,001 to 10,000 propertiesLE

ETO

N

BER

RIG

AN

CO

WR

A

UPP

ER H

UN

TER

ARM

IDAL

E D

UM

ARES

Q

FOR

BES

INVE

REL

L

PAR

KES

BELL

ING

EN

SNO

WY

RIV

ER

MID

-WES

TER

N

REG

ION

AL

NAM

BUC

CA

SIN

GLE

TON

CO

OM

A-M

ON

ARO

NAR

RAB

RI

TUM

UT

CO

RO

WA

LITH

GO

W

GR

IFFI

TH

YOU

NG

MO

REE

PLA

INS

GU

NN

EDAH

RIC

HM

ON

D

VALL

EY

MU

SWEL

LBR

OO

K

CEN

TRAL

TA

BLEL

AND

S

020406080

100

%

1,501 to 3,000 propertiesW

ENTW

OR

TH

KYO

GLE

YASS

VAL

LEY

GLE

N IN

NES

SE

VER

N

CO

ON

AMBL

E

DEN

ILIQ

UIN

LIVE

RPO

OL

PLAI

NS

WAR

RU

MBU

NG

LE

WEL

LIN

GTO

N

MU

RR

AY

TEN

TER

FIEL

D

CO

BAR

LAC

HLA

N

NAR

RAN

DER

A

NAR

RO

MIN

E

UPP

ER L

ACH

LAN

PALE

RAN

G

CO

OTA

MU

ND

RA

020406080

100

%


UR

ALLA

WAL

CH

A

GIL

GAN

DR

A

GU

ND

AGAI

BALR

ANAL

D

GU

YRA

OBE

RO

N

WAL

GET

T

JER

ILD

ERIE

HAY

BREW

ARR

INA

CEN

TRAL

D

ARLI

NG

WAK

OO

L

MU

RR

UM

BID

GEE

GLO

UC

ESTE

R

GR

EATE

R H

UM

E

BOG

AN

BOU

RKE

CAB

ON

NE

BOO

RO

WA

TUM

BAR

UM

BA

WAR

REN

CAR

RAT

HO

OL

GW

YDIR

BOM

BALA

020406080

100

%


Figure 14: Microbiological water quality compliance – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Percentage of distribution system water samples complying with E. coli criteria of the 2004 NHMRC/NRMMC Australian Drinking Water Guidelines

Notes: 1.

2.

3. For LWUs with more than one water treatment works, the reported compliance has been pro-rated on the basis of the number of samples tested at each treatment works.

4.

5. The Statewide median microbiological water quality compliance is 100%.


This figure shows ranked values of the 2007/08 distribution system compliance with the 2004 NHRMC/NRMMC Australian Drinking Water Guidelines for E. coli for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the microbilogical water quality compliance for the 25 LWUs shown ranges from 100% to 94%. Results for the previous 5 years are also shown. The results for 2001/02 to 2003/04 are based on the 1996 NHMRC/ARMCANZ Australian Drinking Water Guidelines.

For an LWU to comply with the 2004 Australian Drinking Water Guidelines for microbiological water quality, the required number of samples must be tested and at least 98% of the samples must contain no E.coli. Non-potable water supplies are excluded. 99% of the 18,700 samples tested in 2007/08 contained no E. coli. 87% of the LWUs complied with the 2004 Guidelines for E. coli in 2007/08.

Cootamundra and Harden councils receive a fully treated bulk water supply from Goldenfields Water's Jugiong treatment works, which had 100% compliance for microbiological water quality in 2007/08. Appendix D1 provides the 2007/08 results for each treatment works.

>10,000 properties

SYD

NEY

WAT

ER

CO

FFS

HAR

BOU

R

OR

ANG

E

CO

UN

TRY

ENER

GY

LISM

OR

E

BALL

INA

TWEE

D

BATH

UR

ST

REG

ION

AL

GO

LDEN

FIEL

D

S KEM

PSEY

POR

T

MAC

QU

ARIE

-

HAS

TIN

GS

BYR

ON

RIV

ERIN

A

TAM

WO

RTH

REG

ION

AL

SHO

ALH

AVEN

FISH

RIV

ER W

S

DU

BBO

CLA

REN

CE

VALL

EY

ALBU

RY

WIN

GEC

ARR

IBEE

QU

EAN

BEYA

N

HU

NTE

R W

ATER

MID

CO

AST

WYO

NG

EUR

OBO

DAL

LA

GO

ULB

UR

N

MU

LWAR

EE

GO

SFO

RD

BEG

A VA

LLEY

020406080

100

%


LITH

GO

W

INVE

REL

L

BELL

ING

EN

ARM

IDAL

E

DU

MAR

ESQ

SIN

GLE

TON

GR

IFFI

TH

NAM

BUC

CA

FOR

BES

LEET

ON

BER

RIG

AN

PAR

KES

YOU

NG

CEN

TRAL

TABL

ELAN

DS

CO

RO

WA

CO

OM

A-

MO

NAR

O

RIC

HM

ON

D

VALL

EY

TUM

UT

NAR

RAB

RI

CO

WR

A

MO

REE

PLA

INS

UPP

ER H

UN

TER

MID

-WES

TER

N

REG

ION

AL

SNO

WY

RIV

ER

GU

NN

EDAH

MU

SWEL

LBR

OO

K

020406080

100

%


WEL

LIN

GTO

N

MU

RR

AY

LIVE

RPO

OL

PLAI

NS

NAR

RO

MIN

E

CO

BAR

YASS

VAL

LEY

CO

ON

AMBL

E

WEN

TWO

RTH

LAC

HLA

N

DEN

ILIQ

UIN

UPP

ER

LAC

HLA

N

GLE

N IN

NES

SEVE

RN

TEN

TER

FIEL

D

PALE

RAN

G

WAR

RU

MBU

NG

LE

NAR

RAN

DER

A

KYO

GLE

020406080

100

%


GU

ND

AGAI

WAL

CH

A

OBE

RO

N

GIL

GAN

DR

A

WAK

OO

L

CAB

ON

NE

BALR

ANAL

D

BOM

BALA

TUM

BAR

UM

BA

WAL

GET

T

GW

YDIR

GU

YRA

BOG

AN

JER

ILD

ERIE

WAR

REN

MU

RR

UM

BID

GE

E

BREW

ARR

INA

BOO

RO

WA

CEN

TRAL

DAR

LIN

G

CAR

RAT

HO

OL

UR

ALLA

HAY

GR

EATE

R H

UM

E

BOU

RKE

GLO

UC

ESTE

R

020406080

100

%


Figure 15: Public health incidents, capital investment – water supply

Parameter: Total No. of Minor Incidents with Inconsequential Effects (Q115)

[No. of Residential Assessments (Q34) + No. of Non-Residential Assessments (Q35)] x No. of Connected Properties per AssessmentParameter: Total No. of Minor Incidents with Limited Health Impacts (Q116)

[No. of Residential Assessments (Q34) + No. of Non-Residential Assessments (Q35)] x No. of Connected Properties per AssessmentParameter: Total No. of Major Incidents with Major Health Impacts (Q117)

[No. of Residential Assessments (Q34) + No. of Non-Residential Assessments (Q35)] x No. of Connected Properties per AssessmentParameter: Capital Expenditure on Improving Health Performance ($) x (Q119)

[No. of Residential Assessments (Q34) + No. of Non-Residential Assessments (Q35)] x No. of Connected Properties per Assessment

Note:1.


The following 15 utilities did not report for public health incidents: Bogan, Boorowa, Cobar, Cobar Water Board, Cooma-Monaro, Glen Innes-Severn, Liverpool Plains, Midwestern Regional, Narrabri, Narrandera, Narromine, Palerang, Tumbarumba, Tumut and Wentworth. 21 Utilities are shown in the figure above, while 62 utilities reported zero public health incidents.

Capital Expenditure on Improving Health Performance

CO

RO

WA

SHO

ALH

AVEN

LEET

ON

NAR

RO

MIN

E

GIL

GAN

DR

A

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

DU

BBO

RIV

ERIN

A

BER

RIG

AN

MO

REE

PLA

INS

CEN

TRAL

DAR

LIN

G

BYR

ON

NAR

RAB

RI

YOU

NG

KEM

PSEY

KYO

GLE

FISH

RIV

ER W

S

HAY GO

ULB

UR

N M

ULW

AREE

TAM

WO

RTH

REG

ION

AL

UPP

ER L

ACH

LAN

WIN

GEC

ARR

IBEE

BELL

ING

EN

QU

EAN

BEYA

N

EUR

OBO

DAL

LA

CAB

ON

NE

ARM

IDAL

E D

UM

ARES

Q

CO

UN

TRY

ENER

GY

LAC

HLA

N

TEN

TER

FIEL

D

TWEE

D

GW

YDIR M

USW

ELLB

RO

OK

MID

CO

AST

CO

FFS

HAR

BOU

R

WEL

LIN

GTO

N

BEG

A VA

LLEY

0

250

500

750

1000

($/p

rope

rty)

Public Health Incidents

TWEE

D

RIV

ERIN

A

CLA

REN

CE

VALL

EY

MO

REE

PLA

INS

WAR

REN

GIL

GAN

DR

A

NAR

RAB

RI

ALBU

RY

NAR

RO

MIN

E

LAC

HLA

N

GU

NN

EDAH

SNO

WY

RIV

ER

QU

EAN

BEYA

N

WAR

RU

MBU

NG

LE

PALE

RAN

G

0

1

2

3

4

5 Minor Incident with Inconsequential Effects (per 1000 properties)Incident with Limited Health Impact (per 1000 properties)Incident with Major Health Impact (total number of incidents)

20


Figure 16: Turbidity and colour for filtered supplies – water supply

Parameter: Treated Water Average Turbidity (WTW Q15), Maximum Turbidity (WTW Q14), Treated Water Average Colour (WTW Q11), Maximum Colour (WTW Q10)

Notes: 1.

2. 98% of the 58 reporting LWUs had average turbidity not exceeding 2 turbidity units. 100% of these LWUs had average turbidity not exceeding 1 turbidity unit.3. 100% of the 56 reporting LWUs had average colour not exceeding 8 colour units. 100% of these LWUs had average colour exceeding 5 colour units.4. 21% of LWUs were unable to report on these items. All LWUs should carry out the necessary sampling and report thereon in the future.5. For general notes see page 25.

Only Local Water Utilities (LWUs) with at least filtration and disinfection for over 50% of their supply have been considered. The reported results are the weighted average on the basis of volume treated for each LWU's water treatment work. A number of LWUs have some unfiltered supplies (<50% of their total supply) which increases the reported colour and turbidity values.

Maximum Colour(sorted on average)

CO

RO

WA

WAL

CH

A

DU

BBO

WAR

REN

WEL

LIN

GTO

N

LEET

ON

KEM

PSEY

FOR

BES

PAR

KES

SHO

ALH

AVEN

BREW

ARR

INA

CEN

TRAL

TA

BLEL

AND

S

RIC

HM

ON

D

VALL

EY

WIN

GEC

ARR

IBEE

BOU

RKE

WYO

NG

BER

RIG

AN

GU

ND

AGAI

YASS

VAL

LEY

FISH

RIV

ER W

S

GIL

GAN

DR

A GO

SFO

RD

SIN

GLE

TON

BATH

UR

ST

REG

ION

ALTAM

WO

RTH

R

EGIO

NAL

GR

IFFI

TH

CO

WR

A

DEN

ILIQ

UIN

GR

EATE

R H

UM

E

ARM

IDAL

E D

UM

ARES

Q

BOO

RO

WA

CAB

ON

NE

ALBU

RY

UPP

ER L

ACH

LAN

TWEE

D

GO

ULB

UR

N

MU

LWAR

EE

RO

US

KYO

GLE

BYR

ON

HAY

GLE

N IN

NES

SE

VER

N

TEN

TER

FIEL

D

BOG

AN

0

25

50

75

100

(Haz

en u

nits

)

Average Colour

CO

RO

WA

WAL

CH

A

DU

BBO

WAR

REN

WEL

LIN

GTO

N

LEET

ON

KEM

PSEY

PAR

KES

BREW

ARR

INA

CEN

TRAL

TA

BLEL

AND

S

RIC

HM

ON

D

VALL

EY

BOU

RKE

WYO

NG

BER

RIG

AN

GU

ND

AGAI

YASS

VAL

LEY

GLO

UC

ESTE

R

FISH

RIV

ER W

S

BOG

AN

TEN

TER

FIEL

D

GLE

N IN

NES

SE

VER

N

HAY

BYR

ON

KYO

GLE

TWEE

D

UPP

ER L

ACH

LAN

ALBU

RY

CAB

ON

NE

BOO

RO

WA

GR

EATE

R H

UM

E

ARM

IDAL

E D

UM

ARES

Q

GO

ULB

UR

N

MU

LWAR

EE

DEN

ILIQ

UIN

SHO

ALH

AVEN

CO

WR

A

GR

IFFI

TH

TAM

WO

RTH

R

EGIO

NAL

BATH

UR

ST

REG

ION

AL

RO

US

FOR

BES SI

NG

LETO

N

GO

SFO

RD

WIN

GEC

ARR

IBEE

GIL

GAN

DR

A

0

5

10

15

(Haz

en u

nits

)

Maximum Turbidity(sorted on average)

RIC

HM

ON

D

VALL

EY TEN

TER

FIEL

D

WAL

CH

A

OR

ANG

E

BOO

RO

WA

RO

US

SIN

GLE

TON

ALBU

RY

GO

SFO

RD

FOR

BES

KEM

PSEY

WIN

GEC

ARR

IBEE

GLE

N IN

NES

SE

VER

N

BOG

AN

FISH

RIV

ER W

S

BYR

ON

CAB

ON

NE SH

OAL

HAV

EN

WAR

REN

BER

RIG

AN

CEN

TRAL

D

ARLI

NG

BOU

RKE

YASS

VAL

LEY

HAY D

UBB

O

BATH

UR

ST

REG

ION

AL

ARM

IDAL

E D

UM

ARES

Q

LEET

ON

DEN

ILIQ

UIN

GU

ND

AGAI

TAM

WO

RTH

R

EGIO

NAL

GR

EATE

R H

UM

E

BREW

ARR

INA

CO

RO

WA

UPP

ER L

ACH

LAN

GIL

GAN

DR

A

CO

WR

A

WEL

LIN

GTO

N

JER

ILD

ERIE

CEN

TRAL

TA

BLEL

AND

S

TWEE

D

WAR

RU

MBU

NG

LE

PAR

KES

KYO

GLE

GO

ULB

UR

N

MU

LWAR

EE

WYO

NG

05

10152025

(NTU

)

Average TurbidityR

ICH

MO

ND

VA

LLEY

TEN

TER

FIEL

D

OR

ANG

E

BOO

RO

WA

RO

US

CAB

ON

NE

SIN

GLE

TON

ALBU

RY

FOR

BES

KEM

PSEY

WIN

GEC

ARR

IBEE

GLE

N IN

NES

SE

VER

N

FISH

RIV

ER W

S

BYR

ON

GLO

UC

ESTE

R

ARM

IDAL

E D

UM

ARES

Q

BER

RIG

AN

CEN

TRAL

D

ARLI

NG

WYO

NG

YASS

VAL

LEY

BOU

RKE

DU

BBO

HAYBA

THU

RST

R

EGIO

NAL

WAR

REN

WEL

LIN

GTO

N

SHO

ALH

AVEN

BOG

AN

CO

WR

A

GIL

GAN

DR

A

CO

RO

WA

UPP

ER L

ACH

LAN

DEN

ILIQ

UIN

LEET

ON

GU

ND

AGAI

WAL

CH

A

TAM

WO

RTH

R

EGIO

NAL

GR

EATE

R H

UM

E

GO

SFO

RD

CEN

TRAL

TA

BLEL

AND

S

JER

ILD

ERIE

BREW

ARR

INA

TWEE

D

WAR

RU

MBU

NG

LE

PAR

KES

KYO

GLE

GO

ULB

UR

N

MU

LWAR

EE

0

1

2

3

4

5

(NTU

)


Figure 17: Turbidity and colour for unfiltered supplies – water supply

Parameter: Raw Water Average Turbidity (WTW Q13), Maximum Turbidity (WTW Q12), Raw Water Average Colour (WTW Q9), Maximum Colour (WTW Q8)

Notes: 1.2. 33% of the 12 reporting LWUs had average turbidity not exceeding 2 turbidity units. 75% of these LWUs had average turbidity not exceeding 1 turbidity unit.3. 100% of reporting LWUs had average colour not exceeding 15 colour units. 93% of these LWUs had average colour not exceeding 5 colour units.4. For general notes see page 25.

Only unfiltered reporting supplies have been considered

Maximum Colour (sorted on average)

WAK

OO

L

CO

ON

AMBL

E

CLA

REN

CE

VALL

EY

BEG

A VA

LLEY

KEM

PSEY PA

LER

ANG

NAR

RO

MIN

E

UPP

ER

HU

NTE

R

NAR

RAN

DER

A

MID

-WES

TER

N

REG

ION

AL

CAR

RAT

HO

OL

NAM

BUC

CA

EUR

OBO

DAL

LA

0

250

500

750

1,000

(Haz

en u

nits

)

Average Colour

WAK

OO

L

CO

ON

AMBL

E

CLA

REN

CE

VALL

EY

BEG

A VA

LLEY

KEM

PSEY PA

LER

ANG

EUR

OBO

DAL

LA

UPP

ER

HU

NTE

R

NAR

RAN

DER

A

MID

-WES

TER

N

REG

ION

AL

CAR

RAT

HO

OL

NAM

BUC

CA

0

40

80

120

160

(Haz

en u

nits

)

MaximumTurbidity - log scale (sorted on average)

BELL

ING

EN

CO

FFS

HAR

BOU

R

OBE

RO

N

RIV

ERIN

A

GW

YDIR

MID

-WES

TER

N

REG

ION

AL

MID

CO

AST

WAK

OO

L

FISH

RIV

ER W

S

CAR

RAT

HO

OL

SNO

WY

RIV

ER

NAR

RAB

RI

1

10

100

1,000

(NTU

log )

Average Turbidity

BELL

ING

EN

CO

FFS

HAR

BOU

R

OBE

RO

N

GW

YDIR

RIV

ERIN

A

MID

CO

AST

CAR

RAT

HO

OL

MID

-WES

TER

N

REG

ION

AL

FISH

RIV

ER W

S

WAK

OO

L

SNO

WY

RIV

ER

NAR

RAB

RI

0

10

20

30

40

(NTU

)

NAR

RO

MIN

E318


Figure 18: Water quality complaints – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: No. of Water Quality Complaints (Q101) x 1000

[No. of Residential Assessments (Q34) + No. of Non-Residential Assessments (Q35) ] x No. of Connected Properties per Assessment

Notes: 1.

2. The Statewide median number of water quality complaints is 3 per 1000 properties.


This figure shows ranked values of the 2007/08 number of water quality complaints per 1000 connected properties for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the water quality complaints for the 18 LWUs shown ranges from nil to 39 per 1000 connected properties. The 2 LWUs on the right did not report this indicator for 2007/08. Results for the previous 5 years are also shown.

>10,000 properties

CO

UN

TRY

ENER

GY

OR

ANG

E

TWEE

D

HU

NTE

R

WAT

ER

GO

LDEN

FIEL

DS

DU

BBO

KEM

PSEY

SYD

NEY

WAT

ER

GO

ULB

UR

N

MU

LWAR

EE

WIN

GEC

ARR

IBEE

RIV

ERIN

A

BYR

ON

TAM

WO

RTH

R

EGIO

NAL

LISM

OR

E

CLA

REN

CE

VALL

EY

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

WYO

NG

CO

FFS

HAR

BOU

R

SHO

ALH

AVEN

BEG

A VA

LLEY

EUR

OBO

DAL

LA

FISH

RIV

ER W

S

ALBU

RY

BALL

INA

QU

EAN

BEYA

N

MID

CO

AST

BATH

UR

ST

REG

ION

AL

0

10

20

30

40

per 1

000

prop

ertie

s


GU

NN

EDAH

BELL

ING

EN

SNO

WY

RIV

ER

NAM

BUC

CA

SIN

GLE

TON

INVE

REL

L

CO

OM

A-M

ON

ARO

PAR

KES

CO

RO

WA

CEN

TRAL

TA

BLEL

AND

S

ARM

IDAL

E D

UM

ARES

Q

MO

REE

PLA

INS

FOR

BES

LEET

ON

BER

RIG

AN

RIC

HM

ON

D

VALL

EY

MID

-WES

TER

N

REG

ION

AL

GR

IFFI

TH

UPP

ER H

UN

TER

TUM

UT

LITH

GO

W

YOU

NG

CO

WR

A

MU

SWEL

LBR

OO

K

NAR

RAB

RI

0

10

20

30

40

per 1

000

prop

ertie

s


MU

RR

AY

NAR

RAN

DER

A

LIVE

RPO

OL

PLAI

NS

NAR

RO

MIN

E

WAR

RU

MBU

NG

LE

YASS

VAL

LEY

PALE

RAN

G

KYO

GLE

UPP

ER

LAC

HLA

N

CO

BAR

WEL

LIN

GTO

N

CO

OTA

MU

ND

RA

CO

ON

AMBL

E

TEN

TER

FIEL

D

GLE

N IN

NES

SE

VER

N

LAC

HLA

N

WEN

TWO

RTH

DEN

ILIQ

UIN

0

10

20

30

40

per 1

000

prop

ertie

s


WAL

GET

T

GR

EATE

R

HU

ME

BOO

RO

WA

BREW

ARR

INA

CAR

RAT

HO

OL

TUM

BAR

UM

BA

BALR

ANAL

D

BOU

RKE

JER

ILD

ERIE

GIL

GAN

DR

A

GU

ND

AGAI

UR

ALLA

GW

YDIR

OBE

RO

N

GLO

UC

ESTE

R

CAB

ON

NE

BOM

BALA

BOG

AN

MU

RR

UM

BID

GEE

WAK

OO

L

WAL

CH

A CEN

TRAL

D

ARLI

NG

WAR

REN

0

10

20

30

40

per 1

000

prop

ertie

s

GO

SFO

RD

56

GO

SFO

RD

94


Figure 19: Complaints (per 1,000 properties) – water supply

Parameter: Total No. of Complaints [(Q96)+(Q99)+(Q100)+(Q101)] x 1000[No. of Residential Assessments (Q34) + No. of Non-Residential Assessments (Q35)] x No. of Connected Properties per Assessment

Parameter: No. of Water Quality Complaints (Q42a) x 1000[No. of Residential Assessments (Q34) + No. of Non-Residential Assessments (Q35)] x No. of Connected Properties per Assessment

Parameter: No. of Water Service Complaints (Q19a) x 1000[No. of Residential Assessments (Q34) + No. of Non-Residential Assessments (Q35)] x No. of Connected Properties per Assessment

Note:1. For general notes see page 25.

Total Complaints

0

20

40

60

80

100

120

140

BALL

INA

ARM

IDAL

E

RO

US

CO

UN

TRY

FISH

RIV

ER W

S

EUR

OBO

DAL

LA

KEM

PSEY

LEET

ON

WAR

RUM

BUNG

LE

BOM

BALA

GW

YDIR

TUM

BAR

UM

BA

BYR

ON

FOR

BES

WEN

TWO

RTH

BOO

RO

WA

DUBB

O

WYO

NG

GRE

ATER

HU

ME

BREW

ARR

INA

NAR

RAN

DER

A

INVE

RELL

WAL

CH

A

TUM

UT

BEG

A VA

LLEY

ALBU

RY

UPP

ER L

ACH

LAN

OBE

RO

N

BALR

ANAL

D

CLA

REN

CE

COO

MA-

MO

NAR

O

UPPE

R HU

NTE

R

PAR

KES

BOU

RKE

GR

IFFI

TH

YASS

VAL

LEY

LAC

HLA

N

GU

NN

EDAH HAY

RIV

ERIN

A

UR

ALLA

NAM

BUC

CA

SNO

WY

RIV

ER

BER

RIG

AN

RICH

MO

ND

COBA

R

BOG

AN

GU

ND

AGAI

MU

RR

UM

BID

GEE

TWEE

D

CEN

TRAL

TEN

TER

FIEL

D

DEN

ILIQ

UIN

POR

T

CAR

RAT

HO

OL

SIN

GLE

TON

CO

FFS

HAR

BOU

R

SHO

ALH

AVEN

GLO

UC

ESTE

R

HAR

DEN

MID

-WES

TER

N

KYO

GLE

BELL

ING

EN

CO

RO

WA

GLE

N IN

NES

TAM

WO

RTH

QU

EANB

EYAN

GIL

GAN

DR

A

MID

CO

AST

GO

ULB

UR

N

LISM

OR

E

WIN

GEC

ARR

IBEE

WAR

REN

NAR

RAB

RI

CAB

ON

NE

BATH

UR

ST

MU

SWEL

LBR

OO

K

OR

ANG

E

GO

SFO

RD

PALE

RAN

G

CO

WR

A

MO

REE

PLA

INS

CO

ON

AMBL

E

CEN

TRAL

NAR

RO

MIN

E

WEL

LIN

GTO

N

No.

per

100

0 pr

oper

ties

Water Quality Complaints

0

10

20

30

40

RO

US

FISH

RIV

ER W

S

EUR

OBO

DAL

LA

KEM

PSEY

WAR

RU

MBU

NG

LE

BOM

BALA

GW

YDIR

BYR

ON

FOR

BES

WEN

TWO

RTH

DU

BBO

WYO

NG

BREW

ARR

INA

INVE

REL

L

BEG

A VA

LLEY

UPP

ER L

ACH

LAN

OBE

RO

N

BALR

ANAL

D

CLA

REN

CE

CO

OM

A-M

ON

ARO

UPP

ER H

UN

TER

PAR

KES

GR

IFFI

TH

YASS

VAL

LEY

LAC

HLA

N

RIV

ERIN

A

UR

ALLA

NAM

BUC

CA

SNO

WY

RIV

ER

RIC

HM

ON

D

BOG

AN

GU

ND

AGAI

TWEE

D

CEN

TRAL

TEN

TER

FIEL

D

DEN

ILIQ

UIN

POR

T

CAR

RAT

HO

OL

SIN

GLE

TON

CO

FFS

HAR

BOU

R

SHO

ALH

AVEN

GLO

UC

ESTE

R

MID

-WES

TER

N

KYO

GLE

BELL

ING

EN

CO

RO

WA

GLE

N IN

NES

GIL

GAN

DR

A

MID

CO

AST

GO

ULB

UR

N

WIN

GEC

ARR

IBEE

WAR

REN

NAR

RAB

RI

CAB

ON

NE

BATH

UR

ST

MU

SWEL

LBR

OO

K

OR

ANG

E

GO

SFO

RD

PALE

RAN

G

CO

WR

A

MO

REE

PLA

INS

CO

ON

AMBL

E

CEN

TRAL

No.

per

100

0 pr

oper

ties

Service Complaints

0

20

40

60

80

100

120

140

BALL

INA

ARM

IDAL

E

ROU

S

CO

UNT

RY

FISH

RIV

ER W

S

EUR

OBO

DAL

LA

KEM

PSEY

BOM

BALA

TUM

BAR

UMBA

BYR

ON

FORB

ES

BOO

RO

WA

DU

BBO

WYO

NG

GR

EATE

R H

UM

E

BREW

ARR

INA

NAR

RAN

DER

A

INVE

REL

L

WAL

CH

A

TUM

UT

BEG

A VA

LLEY

ALBU

RY

UPP

ER L

ACH

LAN

BALR

ANAL

D

CLA

REN

CE

CO

OM

A-

UPP

ER H

UN

TER

PARK

ES

GR

IFFI

TH

YASS

VAL

LEY

LAC

HLA

N

GU

NNE

DAH HAY

RIV

ERIN

A

URAL

LA

NAM

BUC

CA

SNO

WY

RIV

ER

BERR

IGAN

RIC

HM

ON

D

CO

BAR

BOG

AN

GU

NDA

GAI

MU

RRU

MBI

DG

EE

TWEE

D

CEN

TRAL

TEN

TER

FIEL

D

DEN

ILIQ

UIN

POR

T

CAR

RAT

HO

OL

SIN

GLE

TON

CO

FFS

SHO

ALH

AVEN

GLO

UC

ESTE

R

HAR

DEN

MID

-WES

TER

N

KYO

GLE

BELL

ING

EN

CO

ROW

A

GLE

N IN

NES

TAM

WO

RTH

QU

EAN

BEYA

N

GIL

GAN

DR

A

MID

CO

AST

GO

ULB

UR

N

LISM

OR

E

WIN

GEC

ARR

IBEE

WAR

REN

NAR

RAB

RI

CAB

ON

NE

BATH

URST

MU

SWEL

LBR

OO

K

OR

ANG

E

PALE

RAN

G

CO

WR

A

MO

REE

PLAI

NS

COO

NAM

BLE

CEN

TRAL

NAR

RO

MIN

E

WEL

LIN

GTO

N

No.

per

100

0 pr

oper

ties

179157

94

151


Figure 19: Complaints (per 1,000 properties) – water supply (continued)

Parameter: No. of Billing Complaints (Q99)+ x 1000[No. of Residential Assessments (Q34) + No. of Non-Residential Assessments (Q35)] x No. of Connected Properties per Assessment

Parameter: No. of Other Complaints (Q100) x 1000[No. of Residential Assessments (Q34) + No. of Non-Residential Assessments (Q35)] x No. of Connected Properties per Assessment

Note:1. For general notes see page 25.

Billing Complaints(ordered on Total Complaints)

0

10

20

30

40

50

RO

US

CO

UN

TRY

ENER

GY

FISH

RIV

ER W

S

KEM

PSEY

LEET

ON

WAR

RU

MBU

NG

LE

TUM

BAR

UM

BA

BYR

ON

DU

BBO

NAR

RAN

DER

A

INVE

REL

L

WAL

CH

A

TUM

UT

BEG

A VA

LLEY

ALBU

RY

UPP

ER L

ACH

LAN

OBE

RO

N

CLA

REN

CE

VALL

EY

CO

OM

A-M

ON

ARO

UPP

ER H

UN

TER

PAR

KES

BOU

RKE

GR

IFFI

TH

YASS

VAL

LEY

GU

NN

EDAH HAY

RIV

ERIN

A

UR

ALLA

NAM

BUC

CA

SNO

WY

RIV

ER

BER

RIG

AN

CO

BAR

GU

ND

AGAI

TEN

TER

FIEL

D

DEN

ILIQ

UIN

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

CAR

RAT

HO

OL

SHO

ALH

AVEN

GLO

UC

ESTE

R

HAR

DEN

MID

-WES

TER

N R

EGIO

NAL

KYO

GLE

BELL

ING

EN

GLE

N IN

NES

SEV

ERN

TAM

WO

RTH

REG

ION

AL

QU

EAN

BEYA

N

GIL

GAN

DR

A

GO

ULB

UR

N M

ULW

AREE

WIN

GEC

ARR

IBEE

WAR

REN

NAR

RAB

RI

CAB

ON

NE

MU

SWEL

LBR

OO

K

PALE

RAN

G

CO

WR

A

MO

REE

PLA

INS

CEN

TRAL

DAR

LIN

G

NAR

RO

MIN

E

WEL

LIN

GTO

N

No.

per

100

0 pr

oper

ties

Other Complaints(ordered on Total Complaints)

0.00

10

20

30

FISH

RIV

ER W

S

EUR

OBO

DAL

LA

KEM

PSEY

NAR

RAN

DER

A

GR

IFFI

TH

RIV

ERIN

A

UR

ALLA

CO

BAR

DEN

ILIQ

UIN

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

CO

FFS

HAR

BOU

R

SHO

ALH

AVEN

HAR

DEN

KYO

GLE

BELL

ING

EN

CO

RO

WA

QU

EAN

BEYA

N

GIL

GAN

DR

A

MID

CO

AST

GO

ULB

UR

N M

ULW

AREE

WIN

GEC

ARR

IBEE

MU

SWEL

LBR

OO

K

CO

WR

A

CEN

TRAL

DAR

LIN

G

NAR

RO

MIN

E

No.

per

100

0 pr

oper

ties

41

95


Figure 20: Number of water main breaks – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08Parameter: No. of Pipeline Breaks (Q104) x 100

Length of Distribution and Trunk Mains (Q22)

Notes: 1.

2. The Statewide median number of water supply main breaks is 9 per 100km of water main.


This figure shows ranked values of the 2007/08 water supply main breaks for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the number of main breaks for the 21 LWUs shown ranges from 2.1 to 80 per 100km of water mains.The 4 LWUs on the right did not report this indicator for 2007/08 . Results for the previous 5 years are also shown.

>10,000 properties

WYO

NG

BALL

INA

QU

EAN

BEYA

N

CO

FFS

HAR

BOU

R

ALBU

RY

MID

CO

AST

RIV

ERIN

A

CO

UN

TRY

ENER

GY

CLA

REN

CE

VALL

EY

LISM

OR

E

GO

ULB

UR

N

MU

LWAR

EE

EUR

OBO

DAL

LA

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

DU

BBO

BEG

A VA

LLEY

BYR

ON

WIN

GEC

ARR

IBEE

SHO

ALH

AVEN

TWEE

D

BATH

UR

ST

REG

ION

AL

KEM

PSEY

TAM

WO

RTH

R

EGIO

NAL

GO

SFO

RD GO

LDEN

FIEL

DS

OR

ANG

E

0

25

50

75

100

per 1

00 k

m

3,001 to 10,000 propertiesIN

VER

ELL

BELL

ING

EN

CO

WR

A

RIC

HM

ON

D

VALL

EY

SNO

WY

RIV

ER

CEN

TRAL

TA

BLEL

AND

S

SIN

GLE

TON

GU

NN

EDAH

GR

IFFI

TH

PAR

KES

CO

RO

WA

CO

OM

A-M

ON

ARO

ARM

IDAL

E D

UM

ARES

Q

LEET

ON

FOR

BES

MID

-WES

TER

N

REG

ION

AL

NAM

BUC

CA

TUM

UT

YOU

NG

MU

SWEL

LBR

OO

K

BER

RIG

AN

MO

REE

PLA

INS

UPP

ER

HU

NTE

R

NAR

RAB

RI

LITH

GO

W

0

25

50

75

100

per 1

00 k

m


UPP

ER

LAC

HLA

N

TEN

TER

FIEL

D

NAR

RAN

DER

A

WEL

LIN

GTO

N

YASS

VAL

LEY

LAC

HLA

N

WAR

RU

MBU

NG

LE

GLE

N IN

NES

SE

VER

N

MU

RR

AY

KYO

GLE

CO

BAR

LIVE

RPO

OL

PLAI

NS

WEN

TWO

RTH

CO

ON

AMBL

E

PALE

RAN

G

CO

OTA

MU

ND

RA

NAR

RO

MIN

E

DEN

ILIQ

UIN

0

25

50

75

100

per 1

00 k

m


WAK

OO

L

WAL

CH

A

GLO

UC

ESTE

R

BOM

BALA

BOO

RO

WA

CEN

TRAL

D

ARLI

NG

BOG

AN

GIL

GAN

DR

A

GW

YDIR

TUM

BAR

UM

BA

JER

ILD

ERIE

BOU

RKE

WAR

REN

BREW

ARR

INA

CAB

ON

NE

HAY

UR

ALLA

BALR

ANAL

D

CAR

RAT

HO

OL

GU

ND

AGAI

MU

RR

UM

BID

GEE

GR

EATE

R

HU

ME

WAL

GET

T

OBE

RO

N

GU

YRA

0

25

50

75

100

per 1

00 k

m


Figure 21: Service connection failures – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08Parameter: No. of Service Connection Failures (Q105) x 100

[No. of Residential Assessments (Q34) + No. of Non-Residential Assessments (Q35)] x No. of Connected Properties per AssessmentNotes:

1.


This figure shows ranked values of the 2007/08 water supply service connection failures for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the number of service connection failures for the 24 LWUs shown ranges from nil to 8 %. The LWU on the right did not report this indicator for 2007/08. Results for the previous 5 years are also shown.

>10,000 properties

QU

EAN

BEYA

N

WYO

NG

CO

FFS

HAR

BOU

R

DU

BBO

EUR

OBO

DAL

LA

ALBU

RY

BATH

UR

ST

REG

ION

AL

BYR

ON

LISM

OR

E

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

CLA

REN

CE

VALL

EY

RIV

ERIN

A

CO

UN

TRY

ENER

GY

BALL

INA

GO

LDEN

FIEL

DS

TWEE

D

KEM

PSEY

GO

ULB

UR

N

MU

LWAR

EE

GO

SFO

RD

BEG

A VA

LLEY

OR

ANG

E

WIN

GEC

ARR

IBEE

TAM

WO

RTH

R

EGIO

NAL

SHO

ALH

AVEN

02468

10

% o

f con

nect

ions


NAM

BUC

CA

RIC

HM

ON

D

VALL

EY

CEN

TRAL

TA

BLEL

AND

S

BER

RIG

AN

BELL

ING

EN

LEET

ON

CO

WR

A

YOU

NG

PAR

KES

GU

NN

EDAH

GR

IFFI

TH

MO

REE

PLA

INS

NAR

RAB

RI

SIN

GLE

TON

CO

OM

A-M

ON

ARO

CO

RO

WA

INVE

REL

L

SNO

WY

RIV

ER

TUM

UT

LITH

GO

W

UPP

ER

HU

NTE

R

FOR

BES

ARM

IDAL

E D

UM

ARES

Q

MID

-WES

TER

N

REG

ION

AL

MU

SWEL

LBR

OO

K

02468

10

% o

f con

nect

ions


DEN

ILIQ

UIN

LAC

HLA

N

MU

RR

AY

WAR

RU

MBU

NG

LE

UPP

ER L

ACH

LAN

CO

BAR

TEN

TER

FIEL

D

WEL

LIN

GTO

N

NAR

RO

MIN

E

KYO

GLE

LIVE

RPO

OL

PLAI

NS

WEN

TWO

RTH

CO

ON

AMBL

E

NAR

RAN

DER

A

YASS

VAL

LEY

PALE

RAN

G

CO

OTA

MU

ND

RA

GLE

N IN

NES

SE

VER

N

02468

10

% o

f con

nect

ions


WAR

REN

WAK

OO

L

MU

RR

UM

BID

GE

E WAL

CH

A

GU

ND

AGAI

BOG

AN

UR

ALLA

JER

ILD

ERIE

GLO

UC

ESTE

R

GIL

GAN

DR

A

BOU

RKE

OBE

RO

N

CEN

TRAL

D

ARLI

NG

TUM

BAR

UM

BA

CAB

ON

NE

HAY

BALR

ANAL

D

GR

EATE

R H

UM

E

BOM

BALA

BREW

ARR

INA

WAL

GET

T

GU

YRA

CAR

RAT

HO

OL

GW

YDIR

BOO

RO

WA

0

2

46

8

10

% o

f con

nect

ions


Figure 22: Drought water restrictions – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08Parameter: No. of Days of Water Restrictions Due to Drought (Q95) x 100

365 DaysNotes:

1.


This figure shows ranked values of the 2007/08 water restrictions due to drought for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), 18 of the 23 reporting LWUs reported restrictions ranging from 0% of the time to 100% of the time. 6 LWUs reported no restrictions. The LWU on the right did not report on this indicator for 2007/08. Results for the previous 5 years are also shown.

>10,000 properties

BATH

UR

ST

REG

ION

AL

TWEE

D

CO

UN

TRY

ENER

GY

MID

CO

AST

KEM

PSEY

DU

BBO

WYO

NG

CLA

REN

CE

VALL

EY

CO

FFS

HAR

BOU

R

GO

LDEN

FIEL

DS

BEG

A VA

LLEY

FISH

RIV

ER W

S

WIN

GEC

ARR

IBEE

GO

SFO

RD

OR

ANG

E

QU

EAN

BEYA

N

TAM

WO

RTH

R

EGIO

NAL

RIV

ERIN

A

BYR

ON

LISM

OR

E

EUR

OBO

DAL

LA

SHO

ALH

AVEN

BALL

INA

0%25%50%75%

100%

% o

f tim

e


ARM

IDAL

E D

UM

ARES

Q

INVE

REL

L

BELL

ING

EN

MO

REE

PLA

INS

RIC

HM

ON

D

VALL

EY

TUM

UT

SIN

GLE

TON

LEET

ON

FOR

BES

CEN

TRAL

TA

BLEL

AND

S UPP

ER

HU

NTE

R

MU

SWEL

LBR

OO

K

NAR

RAB

RI

PAR

KES

NAM

BUC

CA

GR

IFFI

TH

BER

RIG

AN

SNO

WY

RIV

ER

MID

-WES

TER

N

REG

ION

AL

YOU

NG

GU

NN

EDAH

CO

RO

WA

CO

OM

A-M

ON

ARO

LITH

GO

W

0%

25%

50%

75%

100%

% o

f tim

e


CO

ON

AMBL

E

NAR

RO

MIN

E CO

OTA

MU

ND

RA

NAR

RAN

DER

A

UPP

ER

LAC

HLA

N WEL

LIN

GTO

N KYO

GLE

YASS

VAL

LEY

WAR

RU

MBU

NG

LE

MU

RR

AY

GLE

N IN

NES

SE

VER

N

LIVE

RPO

OL

PLAI

NS

WEN

TWO

RTH

PALE

RAN

G

CO

BAR

LAC

HLA

N

TEN

TER

FIEL

D

0%

25%

50%

75%

100%

% o

f tim

e


GLO

UC

ESTE

R

BREW

ARR

INA

GW

YDIR

UR

ALLA

BOM

BALA JE

RIL

DER

IE

CAB

ON

NE

CAR

RAT

HO

OL

HAY

WAK

OO

L

BALR

ANAL

D

GU

ND

AGAI

OBE

RO

N

GU

YRA

CEN

TRAL

D

ARLI

NG

WAL

CH

A

BOO

RO

WA

BOG

AN

WAR

REN

BOU

RKE

TUM

BAR

UM

BA

WAL

GET

T

0%

25%

50%

75%

100%

% o

f tim

e

ALBU

RY

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

GO

ULB

UR

N

MU

LWAR

EE

CO

WR

A

DEN

ILIQ

UIN

GR

EATE

R H

UM

E


Figure 23: Chlorination system malfunction – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08Parameter: Number of Days Chlorination System failed to Operate (Q44)

Notes: 1.

2. For LWUs with more than one chlorination system, the weighted average (based on capacity) of days was used.


The figure shows the 2007/08 ranked number of days the chlorination system for potable water did not operate for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the number of days the chlorination system did not operate for the 21 LWUs shown ranges from nil to 5 days. The 3 LWUs on the right did not report this indicator for 2007/08. Results for the previous 5 years are also shown.

>10,000 properties

QU

EAN

BEYA

N

BYR

ON

BALL

INA

BEG

A VA

LLEY

BATH

UR

ST

REG

ION

AL

OR

ANG

E

DU

BBO

ALBU

RY

CO

FFS

HAR

BOU

R

EUR

OBO

DAL

LA

GO

ULB

UR

N

MU

LWAR

EE

CLA

REN

CE

VALL

EY

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

WIN

GEC

ARR

IBEE

GO

LDEN

FIEL

DS

TWEE

D

SHO

ALH

AVEN

RIV

ERIN

A

KEM

PSEY

MID

CO

AST

LISM

OR

E

WYO

NG

GO

SFO

RD

TAM

WO

RTH

R

EGIO

NAL

CO

UN

TRY

ENER

GY

012345

no. o

f day

s


FOR

BES

LEET

ON

TUM

UT

CEN

TRAL

TA

BLEL

AND

S

INVE

REL

L

PAR

KES

SIN

GLE

TON

LITH

GO

W

ARM

IDAL

E D

UM

ARES

Q

BER

RIG

AN

NAM

BUC

CA

BELL

ING

EN

GR

IFFI

TH

CO

RO

WA

MID

-WES

TER

N

REG

ION

AL

SNO

WY

RIV

ER

CO

WR

A

UPP

ER

HU

NTE

R

MO

REE

PLA

INS

CO

OM

A-M

ON

ARO

RIC

HM

ON

D

VALL

EY

GU

NN

EDAH

NAR

RAB

RI

MU

SWEL

LBR

OO

K

012345

no. o

f day

s


YASS

VAL

LEY

GLE

N IN

NES

SE

VER

N

DEN

ILIQ

UIN

NAR

RAN

DER

A

WEL

LIN

GTO

N

KYO

GLE

LAC

HLA

N

UPP

ER

LAC

HLA

N

DU

NG

OG

MU

RR

AY

WEN

TWO

RTH

LIVE

RPO

OL

PLAI

NS

NAR

RO

MIN

E

PALE

RAN

G

CO

OTA

MU

ND

RA

CO

ON

AMBL

E

CO

BAR

012345

no. o

f day

s

WAR

RU

MBU

NG

LE 6


HAY

GU

YRA

WAL

CH

A

WAK

OO

L

WAR

REN

OBE

RO

N

CEN

TRAL

D

ARLI

NG

CAR

RAT

HO

OL

GLO

UC

ESTE

R

BOU

RKE

BOM

BALA

GW

YDIR

BREW

ARR

INA

GR

EATE

R

HU

ME

MU

RR

UM

BID

GEE

GIL

GAN

DR

A

JER

ILD

ERIE

BOO

RO

WA

BOG

AN

UR

ALLA

GU

ND

AGAI

WAL

GET

T

BALR

ANAL

D

TUM

BAR

UM

BA

CAB

ON

NE

012345

no. o

f day

s

`

TEN

TER

FIEL

D 7


Figure 24: Treatment works malfunction – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08Parameter: Number of Days of major Malfunction of Treatment Processes (Q45)

Notes: 1.

2. For LWUs with more than one treatment works, the weighted average days of malfunction (based on treatment works capacity) was used.


The figure shows the 2007/08 ranked number of days of treatment works malfunction for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the number of days of treatment works malfunction for the 21 LWUs shown is nil days.The 3 LWUs on the right did not report this indicator for 2007/08. Results for the previous 5 years are also shown.

>10,000 properties

BEG

A VA

LLEY

QU

EAN

BEYA

N

CLA

REN

CE

VALL

EY

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

WYO

NG

BATH

UR

ST

REG

ION

AL

DU

BBO

ALBU

RY

GO

SFO

RD

BYR

ON

CO

FFS

HAR

BOU

R

GO

ULB

UR

N

MU

LWAR

EE

SHO

ALH

AVEN

OR

ANG

E

WIN

GEC

ARR

IBEE

TAM

WO

RTH

R

EGIO

NAL

KEM

PSEY

BALL

INA

GO

LDEN

FIEL

DS

MID

CO

AST

CO

UN

TRY

ENER

GY

RIV

ERIN

A

EUR

OBO

DAL

LA

LISM

OR

E

TWEE

D

012345

no. o

f day

s


CEN

TRAL

TA

BLEL

AND

S

LEET

ON

LITH

GO

W

TUM

UT

MID

-WES

TER

N

REG

ION

AL

ARM

IDAL

E D

UM

ARES

Q

CO

WR

A

FOR

BES

GR

IFFI

TH

INVE

REL

L

NAM

BUC

CA

PAR

KES

SIN

GLE

TON

SNO

WY

RIV

ER

BELL

ING

EN

NAR

RAB

RI

BER

RIG

AN

CO

RO

WA

RIC

HM

ON

D

VALL

EY

MO

REE

PLA

INS

CO

OM

A-M

ON

ARO

GU

NN

EDAH

MU

SWEL

LBR

OO

K

UPP

ER

HU

NTE

R

012345

no. o

f day

s


MU

RR

AY

DEN

ILIQ

UIN

WEL

LIN

GTO

N

YASS

VAL

LEY

CO

BAR

KYO

GLE

UPP

ER

LAC

HLA

N

CO

ON

AMBL

E

WAR

RU

MBU

NG

LE

GLE

N IN

NES

SE

VER

N

LAC

HLA

N

NAR

RAN

DER

A

TEN

TER

FIEL

D

NAR

RO

MIN

E

CO

OTA

MU

ND

RA

WEN

TWO

RTH

LIVE

RPO

OL

PLAI

NS

PALE

RAN

G

012345

no. o

f day

s


HAY

BALR

ANAL

D

OBE

RO

N

WAR

REN

GU

YRA

WAL

CH

A

BOG

AN

UR

ALLA

BOO

RO

WA

BOU

RKE

GIL

GAN

DR

A

CEN

TRAL

D

ARLI

NG

CAR

RAT

HO

OL

WAK

OO

L

GR

EATE

R

HU

ME

BREW

ARR

INA

MU

RR

UM

BID

GEE

GLO

UC

ESTE

R

GW

YDIR

BOM

BALA

JER

ILD

ERIE

CAB

ON

NE

WAL

GET

T

TUM

BAR

UM

BA

012345

no. o

f day

s

GU

ND

AGAI


Figure 25: Average annual residential water supplied – water supply

Parameter: Annual Residential Potable Supplied (Q54) x 1000 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

No. of Residential Assessments (Q34) x No. of Connected Residential Properties per Residential Assessment

Notes: 1.

2.

3.

4. 62% of the LWUs needed to apply drought water restrictions in 2007/08.


This figure shows ranked values of the 2007/08 average annual residential water supplied per connected property for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 annual residential water supplied for the 25 LWUs shown ranges from 130 to 936 kL/a per connected property. Results for the previous 5 years are also shown.

Results for the 11 LWUs with a dual watr supply ( ie. A potable supply for indoor use and a non-potable supply for outdoor use) are shown as a separate group in the bottom right hand corner. All these LWUs have fewer than 3,000 properties. Refer to Note 12 on page 19 for further information.The Statewide median annual residential water supplied is 173 kL/a per connected property. The median residential water supplied for coastal and inland LWUs is 150 and 230kL/connected property repectively.

>10,000 properties

GO

SFO

RD

SHO

ALH

AVEN

BEG

A VA

LLEY

WYO

NG

GO

ULB

UR

N

MU

LWAR

EE

MID

CO

AST

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

LISM

OR

E

KEM

PSEY

CO

FFS

HAR

BOU

R

CLA

REN

CE

VALL

EY

TWEE

D

HU

NTE

R

WAT

ER

BALL

INA

BATH

UR

ST

REG

ION

AL

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TRY

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GY

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ANG

E

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ARR

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RY

TAM

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R

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NAL

QU

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N

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NEY

WAT

ER

EUR

OBO

DAL

LA

BYR

ON R

IVER

INA

DU

BBO

0

200

400

600

kL/p

rope

rty

3,001 to 10,000 propertiesN

AMBU

CC

A

LITH

GO

W

MID

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TER

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REG

ION

AL

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NN

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ator

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UM

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WR

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HM

ON

D

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RO

WA

CO

OM

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RIV

ER

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ING

EN

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KES

UPP

ER H

UN

TER

MU

SWEL

LBR

OO

K

INVE

REL

L

0

200

400

600

kL/p

rope

rty

MO

REE

PLA

INS

936


YASS

VAL

LEY

UPP

ER

LAC

HLA

N

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TER

FIEL

D

CO

ON

AMBL

E

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GLE

WAR

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LE GLE

N IN

NES

SE

VER

N DEN

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RO

MIN

E

LAC

HLA

N

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RAN

DER

A

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NS

CO

OTA

MU

ND

RA

WEL

LIN

GTO

N

PALE

RAN

G

0

200

400

600

kL/p

rope

rty

LWUs with dual supply

MU

RR

AY

WEN

TWO

RTH

JER

ILD

ERIE

CEN

TRAL

D

ARLI

NG

MU

RR

UM

BID

GEE

BER

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AN

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ANAL

D

WAL

GET

T

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0

600

1200

1800

2400

3000

CO

BAR

710


GLO

UC

ESTE

R

WAL

CH

A

GU

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CAR

RAT

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OL

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RO

N

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RO

WA

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NE

UR

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AN

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INA

GW

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UM

BA

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UM

E

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BALA

GU

ND

AGAI WAR

REN

GIL

GAN

DR

A

0

200

400

600

kL/p

rope

rty BOU

RKE

335

0

NAR

RAB

RI

773


Figure 26: Water losses (real loss (leakage) and apparent loss) – water supply

Parameter: Real Water Losses (Q68) x 1000

[No. of Residential Assessments (Q34) + No. of Non-Residential Assessments (Q35) x No. of Connected Properties per AssessmentParameter: Real Water Losses (Q68) x 100

Length of Mains (Q22)Parameter: Real Water Losses (Q68) x 100

Total Potable Water Supplied (Q12i)Parameter: Apparent & Real Water Losses (Q69) x 100

Total Potable Water Supplied (Q62)

Notes: 1. Refer to Notes 13 and 14 of General Notes on page 27 for water losses.


Real Water Loss by Length of Mains

GO

SFO

RD

WYO

NG

KYO

GLE

PALE

RAN

G

TEN

TER

FIEL

D

JER

ILD

ERIE

MU

RR

AY

GO

ULB

UR

N

MU

LWAR

EE

NAM

BUC

CA

LISM

OR

E

BALL

INA

WAL

CH

A

CO

FFS

HAR

BOU

R

HAY

WAL

GET

T

TUM

UT

GR

EATE

R H

UM

E

ALBU

RY

QU

EAN

BEYA

N

UPP

ER H

UN

TER

ARM

IDAL

E D

UM

ARES

QIN

VER

ELL

DEN

ILIQ

UIN

CO

OM

A-M

ON

ARO

TWEE

D

WIN

GEC

ARR

IBEE

SHO

ALH

AVEN

BEG

A VA

LLEY

BATH

UR

ST

REG

ION

ALM

IDC

OAS

T

CO

WR

A

YASS

VAL

LEY

GO

LDEN

FIEL

DS

WAK

OO

L GU

NN

EDAH

GLE

N IN

NES

SEVE

RN

NAR

RO

MIN

E

YOU

NG

BOU

RKE

GR

IFFI

TH RIC

HM

ON

D V

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Y

SIN

GLE

TON

BELL

ING

EN

KEM

PSEY

BREW

ARR

INA

RIV

ERIN

A

SNO

WY

RIV

ER

WEL

LIN

GTO

N

NAR

RAB

RI

OR

ANG

E

GU

ND

AGAI

CO

RO

WA

DU

BBO

MO

REE

PLA

INS

EUR

OBO

DAL

LA

CO

ON

AMBL

ETA

MW

OR

TH

REG

ION

AL

PAR

KES G

WYD

IR

WAR

REN

LEET

ON

MU

RR

UM

BID

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WAR

RU

MBU

NG

LE

OBE

RO

N

CEN

TRAL

DAR

LIN

G

GLO

UC

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R

CO

OTA

MU

ND

RA

MID

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TER

N

REG

ION

AL

BOM

BALA

FOR

BES

CAR

RAT

HO

OL

CO

UN

TRY

ENER

GY

BER

RIG

AN CAB

ON

NE

CLA

REN

CE

VALL

EY

BOG

AN

BALR

ANAL

D

BYR

ON

UPP

ER L

ACH

LAN

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

CEN

TRAL

TABL

ELAN

DS

MU

SWEL

LBR

OO

K

HAR

DEN

GU

YRA

LAC

HLA

N

GIL

GAN

DR

A

0123456789

10

(kL/

km/d

)

Total Water Losses (Apparent + Real Water Loss) by Potable Volume Supplied

BALR

ANAL

D

WYO

NG

WAR

RU

MBU

NG

LE

KYO

GLE

PALE

RAN

G

TEN

TER

FIEL

D

JER

ILD

ERIE

MU

RR

AY

UPP

ER L

ACH

LAN

GO

ULB

UR

N

MU

LWAR

EE

NAM

BUC

CA

LISM

OR

E

BALL

INA W

ALC

HA

CO

FFS

HAR

BOU

R

HAY

WAL

GET

T

TUM

UT

BYR

ON

CEN

TRAL

TA

BLEL

AND

SG

REA

TER

HU

ME

CO

OTA

MU

ND

RA

MID

-WES

TER

N

REG

ION

ALAL

BUR

Y

QU

EAN

BEYA

N

HAR

DEN

UPP

ER H

UN

TER

GU

YRA

MU

SWEL

LBR

OO

KAR

MID

ALE

DU

MAR

ESQ

INVE

REL

L

DEN

ILIQ

UIN

CO

OM

A-M

ON

ARO

TWEE

D

WIN

GEC

ARR

IBEE

SHO

ALH

AVEN

BEG

A VA

LLEY

BOG

AN

MID

CO

AST CO

WR

A

LAC

HLA

N BER

RIG

AN

YASS

VAL

LEY

GO

LDEN

FIEL

DS

OBE

RO

N

WAK

OO

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GU

NN

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GLE

N IN

NES

SEVE

RN

NAR

RO

MIN

E

CLA

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CE

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CAR

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OL

YOU

NG

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RKE

GR

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HM

ON

D V

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Y

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TON

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ING

EN

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EWAR

RIN

A

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A

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LIN

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N

NAR

RAB

RI

OR

ANG

E

GU

ND

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DR

A

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ON

NE

CO

RO

WA

DU

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MO

REE

PLA

INS

EUR

OBO

DAL

LA

CO

ON

AMBL

E

PAR

KES

GW

YDIR

WAR

REN

LEET

ON

MU

RR

UM

BID

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TAM

WO

RTH

REG

ION

AL

BATH

UR

ST R

EGIO

NAL

CO

UN

TRY

ENER

GY

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

GO

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RD

FOR

BES

BOM

BALA

CEN

TRAL

DAR

LIN

G

GLO

UC

ESTE

R

0%

10%

20%

30%

(% o

f Pot

able

S

uppl

y)

Real Water Loss by Potable Volume Supplied

0%

10%

20%

30%

(% o

f Pot

able

S

uppl

y)Real Water Loss by Connection

CEN

TRAL

DAR

LIN

G

BALR

ANAL

D

GO

SFO

RD

WYO

NG

WAR

RU

MBU

NG

LE

KYO

GLE

PALE

RAN

G

TEN

TER

FIEL

D

JER

ILD

ERIE

MU

RR

AY

UPP

ER L

ACH

LAN

NAM

BUC

CA

LISM

OR

E

BALL

INA

WAL

CH

A

CO

FFS

HAR

BOU

R

HAY

WAL

GET

T

TUM

UT

BYR

ON

CEN

TRAL

TABL

ELAN

DS

GR

EATE

R H

UM

E

CO

OTA

MU

ND

RA

ALBU

RY

QU

EAN

BEYA

N

HAR

DEN

UPP

ER H

UN

TER

GU

YRA

MU

SWEL

LBR

OO

K

ARM

IDAL

E D

UM

ARES

Q

INVE

REL

L

DEN

ILIQ

UIN

CO

OM

A-M

ON

ARO

WIN

GEC

ARR

IBEE

SHO

ALH

AVEN

BEG

A VA

LLEY

BOG

AN

CO

UN

TRY

ENER

GY

MID

CO

AST

CO

WR

A

LAC

HLA

N

BER

RIG

AN

YASS

VAL

LEY

GO

LDEN

FIEL

DS

GU

NN

EDAH

NAR

RO

MIN

E

CAR

RAT

HO

OL

YOU

NG

BOU

RKE

GR

IFFI

TH

RIC

HM

ON

D V

ALLE

Y

SIN

GLE

TON

BELL

ING

EN

KEM

PSEY

BREW

ARR

INA

RIV

ERIN

A

SNO

WY

RIV

ER

WEL

LIN

GTO

N

NAR

RAB

RI

OR

ANG

E

GU

ND

AGAI

GIL

GAN

DR

A

CAB

ON

NE

CO

RO

WA

DU

BBO

MO

REE

PLA

INS

EUR

OBO

DAL

LA

CO

ON

AMBL

E

MU

RR

UM

BID

GEE

PAR

KES

GW

YDIR

WAR

REN

LEET

ON

GO

ULB

UR

N M

ULW

AREE

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

TAM

WO

RTH

REG

ION

AL

GLE

N IN

NES

SEV

ERN

CLA

REN

CE

VALL

EY

BATH

UR

ST R

EGIO

NAL

WAK

OO

L

OBE

RO

N

BOM

BALA

FOR

BES

TWEE

D

MID

-WES

TER

N R

EGIO

NAL

GLO

UC

ESTE

R

0

100

200

300

400

(L/d

/con

nect

ion)


Figure 27: Energy consumption per ML – water supply

Parameter: Total Energy Usage (Q145) x 1000 2005/06 2006/07 2007/08

Total Potable Water Consumption ((Q62)

Notes: 1.


This figure shows ranked values of the 2007/08 total energy consumption per ML. The energy consumption per ML for the 62 Local Water Utilitites (LWUs) shown range from about 0 to 5,400kWh per ML. Results for the previous 2 years are also shown.

Energy Consumption per Megalitre R

IVER

INA

HAR

DEN

GIL

GAN

DR

A

PAR

KES

YOU

NG

TUM

BAR

UM

BA

CO

BAR

QU

EAN

BEYA

N

OBE

RO

N

LEET

ON

ARM

IDAL

E D

UM

ARES

Q

RIC

HM

ON

D V

ALLE

Y

BER

RIG

AN

CO

FFS

HAR

BOU

R

GR

IFFI

TH

CO

RO

WA

MU

RR

UM

BID

GEE

INVE

REL

L

MU

RR

AY

MU

SWEL

LBR

OO

K

TAM

WO

RTH

REG

ION

AL

GO

ULB

UR

N M

ULW

AREE

KYO

GLE

EUR

OBO

DAL

LA

SHO

ALH

AVEN

WEL

LIN

GTO

N

WIN

GEC

ARR

IBEE

DU

BBO

PALE

RAN

G

ALBU

RY

WAR

RU

MBU

NG

LE

CAR

RAT

HO

OL

LAC

HLA

N

JER

ILD

ERIE

MO

REE

PLA

INS

BALL

INA

MID

CO

AST

CO

UN

TRY

ENER

GY

GU

ND

AGAI U

PPER

LAC

HLA

N

GLO

UC

ESTE

R

CEN

TRAL

TAB

LELA

ND

S

KEM

PSEY

GW

YDIR

GO

SFO

RD

BOM

BALA

BEG

A VA

LLEY

NAM

BUC

CA

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

TWEE

D

CLA

REN

CE

VALL

EY

CAB

ON

NE

GU

NN

EDAH

FISH

RIV

ER W

S

BYR

ON

DEN

ILIQ

UIN

OR

ANG

E

TUM

UT

NAR

RAN

DER

A

0

300

600

900

1,200

1,500

1,800

(kW

h pe

r ML)

WAL

CH

A 1,

830

GLE

N IN

NES

SEV

ERN

2,4

10

GO

LDEN

FIEL

DS

2,41

0

RO

US

5,4

50

Figure 28: Energy consumption per property – water supply

2005/06 2006/07 2007/08Parameter: Total Energy Usage (Q145) x 1000


Notes: 1.


This figure shows ranked values of the 2007/08 total energy consumption per connected property. The energy usage per connected property for the 56 Local Water Utilitites (LWUs) shown range from about 0 to 1550kWh per connected property. Results for the previous 2 years are also shown.

Energy Consumption per Property

RIV

ERIN

A

NAR

RAN

DER

A

HAR

DEN

YOU

NG

GIL

GAN

DR

A

TUM

BAR

UM

BA

BYR

ON

BALL

INA

PAR

KES

QU

EAN

BEYA

N

FISH

RIV

ER W

S

CO

BAR

CAB

ON

NE

RO

US

ARM

IDAL

E D

UM

ARES

Q

RIC

HM

ON

D V

ALLE

Y

BER

RIG

AN

GO

ULB

UR

N M

ULW

AREE

BEG

A VA

LLEY

NAM

BUC

CA

WIN

GEC

ARR

IBEE

TAM

WO

RTH

REG

ION

AL

MID

CO

AST

GW

YDIR

TUM

UT

TWEE

D

GU

NN

EDAH

CO

RO

WA

DEN

ILIQ

UIN

OR

ANG

E

WAR

RU

MBU

NG

LE

WEL

LIN

GTO

N

MU

RR

AY

LEET

ON

EUR

OBO

DAL

LA

CEN

TRAL

TAB

LELA

ND

S

BOM

BALA

OBE

RO

N

CAR

RAT

HO

OL

CO

UN

TRY

ENER

GY GO

LDEN

FIEL

DS

MU

SWEL

LBR

OO

K

POR

T M

ACQ

UAR

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ASTI

NG

S

INVE

REL

L

UPP

ER L

ACH

LAN

KEM

PSEY

GO

SFO

RD

PALE

RAN

G

CO

FFS

HAR

BOU

R

JER

ILD

ERIE

KYO

GLE

CLA

REN

CE

VALL

EY

GLO

UC

ESTE

R

SHO

ALH

AVEN

ALBU

RY

GU

ND

AGAI

MU

RR

UM

BID

GEE

LAC

HLA

N

GR

IFFI

TH

DU

BBO

GLE

N IN

NES

SEV

ERN

WAL

CH

A

MO

REE

PLA

INS

0

300

600

900

1,200

1,500

1,800

(kW

h pe

r pro

perty

)


Figure 29: Revenue from usage – water supply

2005/06 2006/07 2007/08Parameter: Revenue from Residential User Charges (W6b) x 100

Revenue from Residential Access Charges (W6a) + Revenue from Residential User Charges (W6b)

Parameter: Revenue from Non-residential User Charges (W7b) x 100

Revenue from Non-residential Access Charges (W7a) + Revenue from Non-residential User Charges (W7b)

Notes: 1.

2. The Statewide median residential revenue from water usage charges was 71%.


Many LWUs did not separately report their revenue from usage and access charges for each of residential and non-residential customers in Special Schedule No. 3 of their annual financial statements. All LWUs should do so in future.

Residential Revenue from Usage Charges D

UBB

O

WAL

CH

A

CO

OTA

MU

ND

RA

GR

EATE

R H

UM

E

RIV

ERIN

A

CO

FFS

HAR

BOU

R

CO

ON

AMBL

E

GU

ND

AGAI

OR

ANG

E

SYD

NEY

WAT

ER

LIVE

RPO

OL

PLAI

NS

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

CLA

REN

CE

VALL

EY

WEL

LIN

GTO

N

TWEE

D

GLE

N IN

NES

SEV

ERN

MID

CO

AST

CAB

ON

NE

LISM

OR

E

BYR

ON

ALBU

RY

GR

IFFI

TH

CEN

TRAL

TAB

LELA

ND

S

NAR

RO

MIN

E

HU

NTE

R W

ATER

NAM

BUC

CA

FOR

BES

BEG

A VA

LLEY

GU

NN

EDAH

HAR

DEN

WYO

NG

BALL

INA

GO

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DS

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GAN

DR

A

WIN

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ARR

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ON

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ON

SHO

ALH

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GU

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QU

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N

TAM

WO

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REG

ION

AL

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D

CO

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TRY

ENER

GY

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IDAL

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UM

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Q

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DER

A

MO

REE

PLA

INS

CO

WR

A

CEN

TRAL

DAR

LIN

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KYO

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KES

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RR

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ILD

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T

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ER

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GET

T

0

20

40

60

80

100

(% o

f Tot

al R

esid

entia

l Rev

enue

)

Non-residential Revenue from Usage Charges

UPP

ER H

UN

TER

RIV

ERIN

A

CO

RO

WA

OBE

RO

N

SHO

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AVEN

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NAM

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CA

GO

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DS

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ND

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KES

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ON

NE

GR

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TAB

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ND

S

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REG

ION

AL

BYR

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DU

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D V

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Y

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R

MU

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R

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A

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INA

LEET

ON

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TRY

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GY

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CO

AST

SIN

GLE

TON

GR

IFFI

TH

GO

ULB

UR

N M

ULW

AREE

EUR

OBO

DAL

LA

BATH

UR

ST R

EGIO

NAL

ARM

IDAL

E D

UM

ARES

Q

WEN

TWO

RTH

MU

RR

AY

KEM

PSEY

CO

OTA

MU

ND

RA

FISH

RIV

ER W

S

WAR

REN

CO

OM

A-M

ON

ARO

MU

RR

UM

BID

GEE

WAR

RU

MBU

NG

LE

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

TUM

BAR

UM

BA

JER

ILD

ERIE

DEN

ILIQ

UIN

BALR

ANAL

D

MO

REE

PLA

INS

BOM

BALA

HAR

DEN

CO

WR

A

HAY

WAK

OO

L

BER

RIG

AN

0

20

40

60

80

100

(% o

f Tot

al n

on-re

side

ntia

l Rev

enue

)


Figure 30: Economic real rate of return – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: [Operating Result (W15) + Interest Expense (W4a) - Interest Income (W9) - Grants for Acquisition of Assets (W11a)] x 100

Written Down Replacement Cost of System Assets, Plant & Equipment (W33)

Notes: 1.

2. The statewide median water supply ERRR is 0.2%.3. The ERRR was not reported for Sydney and Hunter Water Corporations from 2001/02 to 2004/05. The reported values for return on assets have been shown for these years.

4. The ERRR includes developer provided assets and capital contributions from other LWUs.


This figure shows ranked values of the 2007/08 water supply economic real rate of return (ERRR) for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 water supply real rate of return for the 25 LWUs shown ranges from 5% to -3%. The LWU on the right did not report this indicator for 2007/08. Results for the previous 5 years are also shown.

>10,000 properties

BEG

A VA

LLEY

RIV

ERIN

A

SYD

NEY

W

ATER

KEM

PSEY

CLA

REN

CE

VALL

EY

DU

BBO

WYO

NG

ALBU

RY

GO

SFO

RD

SHO

ALH

AVEN

RO

US

TWEE

D

TAM

WO

RTH

R

EGIO

NAL

GO

ULB

UR

N

MU

LWAR

EE

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

OR

ANG

E

QU

EAN

BEYA

N

BYR

ON

GO

LDEN

FIEL

DS

BALL

INA

WIN

GEC

ARR

IBEE

MID

CO

AST

CO

FFS

HAR

BOU

R

EUR

OBO

DAL

LA

HU

NTE

R

WAT

ER

BATH

UR

ST

REG

ION

AL

LISM

OR

E

CO

UN

TRY

ENER

GY

FISH

RIV

ER W

S

-5

0

5

10

%


RIC

HM

ON

D

VALL

EY

BER

RIG

AN

MO

REE

PLA

INS

TUM

UT

NAM

BUC

CA

SIN

GLE

TON

UPP

ER H

UN

TER

MU

SWEL

LBR

OO

K

INVE

REL

L

GU

NN

EDAH

CO

WR

A

BER

RIG

AN

CO

RO

WA

NAR

RAB

RI

SNO

WY

RIV

ER

LEET

ON

LITH

GO

W

FOR

BES

ARM

IDAL

E D

UM

ARES

Q

CEN

TRAL

TA

BLEL

AND

S

BELL

ING

EN

GR

IFFI

TH

CO

OM

A-M

ON

ARO

PAR

KES

MID

-WES

TER

N

REG

ION

AL

YOU

NG

-5

0

5

10

%


PALE

RAN

G

DEN

ILIQ

UIN

MU

RR

AY

NAR

RO

MIN

E

KYO

GLE

WEN

TWO

RTH

UPP

ER L

ACH

LAN

YASS

VAL

LEY

LAC

HLA

N

WEL

LIN

GTO

N

NAR

RAN

DER

A

WAR

RU

MBU

NG

LE

TEN

TER

FIEL

D

GLE

N IN

NES

SE

VER

N

CO

BAR

LIVE

RPO

OL

PLAI

NS

-5

0

5

10

%


GU

YRA

WAR

REN

BREW

ARR

INA

OBE

RO

N

GIL

GAN

DR

A

GW

YDIR

HAY C

ARR

ATH

OO

L

WAL

CH

A

BOO

RO

WA

TUM

BAR

UM

BA

WAK

OO

L

UR

ALLA

BOU

RKE

BOM

BALA

CEN

TRAL

D

ARLI

NG

CAB

ON

NE

GR

EATE

R

HU

ME

MU

RR

UM

BID

GEE

BOG

AN

WAL

GET

T

GU

ND

AGAI

GLO

UC

ESTE

R

BALR

ANAL

D

JER

ILD

ERIE

-5

0

5

10

%

CO

ON

AMBL

E -8

.3

CO

OTA

MU

ND

RA

-5.8


Figure 31: Operating cost (OMA) per property – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Management Expenses (W1) + Total Operations Expenses (W2) - Purchase of Water + prorata Bulk Supplier's OMA


Notes: 1.

2. The Statewide median operating cost per connected property is $300.3. For general notes see page 25.

This figure shows ranked values of the 2007/08 water supply operating cost (OMA - operation, maintenance and administration) per property for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 water supply operating costs for the 25 LWUs shown ranges from $200 to $525 per connected property.The LWU on the right did not report this indicator for 2007/08. Results for the previous 5 years are also shown in Jan 2008$.

>10,000 properties

FISH

RIV

ER W

S

HU

NTE

R

WAT

ER

SHO

ALH

AVEN

CO

FFS

HAR

BOU

R

ALBU

RY

WYO

NG

RIV

ERIN

A

TWEE

D

KEM

PSEY

OR

ANG

E

MID

CO

AST

GO

ULB

UR

N

MU

LWAR

EE

TAM

WO

RTH

R

EGIO

NAL

BEG

A VA

LLEY

SYD

NEY

W

ATER

LISM

OR

E

BATH

UR

ST

REG

ION

AL

BYR

ON

DU

BBO

CO

UN

TRY

ENER

GY

GO

LDEN

FIEL

DS

Bulk

QU

EAN

BEYA

N

WIN

GEC

ARR

IBEE

PO

RT

MA

CQ

UAR

IE-

HA

STIN

GS

CLA

REN

CE

VALL

EY

BALL

INA

EUR

OBO

DAL

LA

GO

SFO

RD

RO

US

0

200

400

600

800

$ pe

r pro

perty


NAM

BUC

CA

NAR

RAB

RI

BELL

ING

EN

TUM

UT

SIN

GLE

TON

CEN

TRAL

TA

BLEL

AND

S

MID

-WES

TER

N

REG

ION

AL

FOR

BES

BER

RIG

AN

CO

RO

WA

CO

OM

A-M

ON

ARO

SNO

WY

RIV

ER

LEET

ON

RIC

HM

ON

D

VALL

EY

UPP

ER H

UN

TER

GR

IFFI

TH

YOU

NG

MU

SWEL

LBR

OO

K

INVE

REL

L

ARM

IDAL

E D

UM

ARES

Q

LITH

GO

W

MO

REE

PLA

INS

PAR

KES

CO

WR

A

GU

NN

EDAH

0

200

400

600

800

$ pe

r pro

perty


KYO

GLE

GLE

N IN

NES

SE

VER

N

MU

RR

AY

YASS

VAL

LEY

NAR

RO

MIN

E

PALE

RAN

G

CO

ON

AMBL

E

WEL

LIN

GTO

N

WAR

RU

MBU

NG

LE

DEN

ILIQ

UIN

NAR

RAN

DER

A

LIVE

RPO

OL

PLAI

NS

WEN

TWO

RTH

CO

OTA

MU

ND

RA

TEN

TER

FIEL

D

UPP

ER

LAC

HLA

N LAC

HLA

N

CO

BAR

0

200

400

600

800

$ pe

r pro

perty


WAR

REN

GU

ND

AGAI

GR

EATE

R H

UM

E

BOO

RO

WA

UR

ALLA

HAY JER

ILD

ERIE

GU

YRA

WAL

CH

A

BALR

ANAL

D

CAB

ON

NE

GLO

UC

ESTE

R

CEN

TRAL

D

ARLI

NG

WAL

GET

T

BOG

AN

CAR

RAT

HO

OL

TUM

BAR

UM

BA

BOM

BALA

MU

RR

UM

BID

GEE

WAK

OO

L

GIL

GAN

DR

A

BOU

RKE

OBE

RO

N

GW

YDIR

0

200

400

600

800

$ pe

r pro

perty

BREW

ARR

INA

820


Figure 32: Operating cost (OMA) per 100 km of main – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Water Main Operation Expenses (W2c) + Water Main Maintenance Costs (W2d)

Length of Distribution Mains (Q22) x 100

Notes: 1.

2. The Statewide median operating cost is $1.04M per 100 km of Water Main.3. For general notes see page 25.

This figure shows ranked values of the 2007/08 water supply operating cost (OMA - operation, maintenance and administration) per 100 km of main for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 operating costs for the 25 LWUs shown ranges from $512,000 to $1,697,000 per 100km of main. Results for the previous 5 years are also shown. The LWU on the right did not report this indicator for 2007/08. Results for the previous 5 years are also shown in Jan 2008$.

>10,000 properties

CLA

REN

CE

VALL

EY

RIV

ERIN

A

KEM

PSEY

BEG

A VA

LLEY

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

CO

FFS

HAR

BOU

R

MID

CO

AST

TAM

WO

RTH

R

EGIO

NAL

OR

ANG

E

ALBU

RY

BALL

INA

GO

ULB

UR

N

MU

LWAR

EE

TWEE

D

LISM

OR

E

BATH

UR

ST

REG

ION

AL

DU

BBO

BYR

ON

GO

SFO

RD

FISH

RIV

ER W

S

QU

EAN

BEYA

N

WYO

NG

EUR

OBO

DAL

LA

GO

LDEN

FIEL

DS

WIN

GEC

ARR

IBEE

SHO

ALH

AVEN

0500

100015002000

$'00

0 pe

r 100

km

of

mai

ns

RO

US

895

6


NAM

BUC

CA

BER

RIG

AN

PAR

KES

BELL

ING

EN

TUM

UT

MID

-WES

TER

N

REG

ION

AL

YOU

NG

SIN

GLE

TON

GR

IFFI

TH

INVE

REL

L

FOR

BES

CO

OM

A-M

ON

ARO

LEET

ON

SNO

WY

RIV

ER

UPP

ER H

UN

TER

CO

RO

WA

GU

NN

EDAH

CEN

TRAL

TA

BLEL

AND

S

LITH

GO

W RIC

HM

ON

D

VALL

EY

MO

REE

PLA

INS

ARM

IDAL

E D

UM

ARES

Q

MU

SWEL

LBR

OO

K

NAR

RAB

RI

CO

WR

A

0

500

1000

1500

2000

$'00

0 pe

r 100

km

of

mai

ns


WEN

TWO

RTH

YASS

VAL

LEY

MU

RR

AY

GLE

N IN

NES

SE

VER

N

CO

ON

AMBL

E

DU

NG

OG

UPP

ER

LAC

HLA

N

NAR

RO

MIN

E

LIVE

RPO

OL

PLAI

NS

CO

OTA

MU

ND

RA

DEN

ILIQ

UIN

KYO

GLE

NAR

RAN

DER

A

WAR

RU

MBU

NG

LE

WEL

LIN

GTO

N

PALE

RAN

G

CO

BAR

LAC

HLA

N

TEN

TER

FIEL

D

0

500

1000

1500

2000

$'00

0 pe

r 100

km

of

mai

ns


CAR

RAT

HO

OL

WAK

OO

L

GR

EATE

R

HU

ME

JER

ILD

ERIE

BOO

RO

WA

WAR

REN

GIL

GAN

DR

A

GU

YRA

WAL

CH

A

GW

YDIR

WAL

GET

T

GU

ND

AGAI

HAY BA

LRAN

ALD

CAB

ON

NE

UR

ALLA

BOU

RKE

BOM

BALA

GLO

UC

ESTE

R

BREW

ARR

INA

MU

RR

UM

BID

GEE

BOG

AN

TUM

BAR

UM

BA

CEN

TRAL

DAR

LIN

G

0

500

1000

1500

2000

$'00

0 pe

r 100

km

of

mai

ns

BOG

AN 2

075

OBE

RO

N 2

047

CO

UN

TRY

ENER

GY

2385


Figure 33: Operating cost (OMA) per kL – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Management Expenses (W1) + Total Operations Expenses (W2) - Purchase of Water (W2o)

Total Potable Water Supplied (Q62)

Notes: 1.

2. The Statewide median operating cost is 100c/kL.3. For general notes see page 25.

This figure shows ranked values of the 2007/08 water supply operating cost (OMA - operation, maintenance and administration) per kL for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 operating costs per kL for the 25 LWUs shown ranges from 23 to 195 c/kL. The LWU on the right did not report this indicator for 2007/08. Results for the previous 5 years are also shown in Jan 2008$.

>10,000 properties

RIV

ERIN

A

RO

US

CLA

REN

CE

VALL

EY

TAM

WO

RTH

R

EGIO

NAL

SHO

ALH

AVEN

DU

BBO

ALBU

RY

KEM

PSEY

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

BEG

A VA

LLEY

BYR

ON

BATH

UR

ST

REG

ION

AL

CO

FFS

HAR

BOU

R

MID

CO

AST

CO

UN

TRY

ENER

GY

GO

SFO

RD

LISM

OR

E

GO

ULB

UR

N

MU

LWAR

EE

WYO

NG QU

EAN

BEYA

N

EUR

OBO

DAL

LA

BALL

INA

WIN

GEC

ARR

IBEE

TWEE

D

OR

ANG

E FISH

RIV

ER W

S

050

100150200

c/kL


NAR

RAB

RI

GU

NN

EDAH

LEET

ON

GR

IFFI

TH

FOR

BES

CO

RO

WA

NAM

BUC

CA

CO

OM

A-M

ON

ARO

RIC

HM

ON

D

VALL

EY

UPP

ER H

UN

TER

MID

-WES

TER

N

REG

ION

AL

CO

WR

A

ARM

IDAL

E D

UM

ARES

Q

YOU

NG

MU

SWEL

LBR

OO

K

MO

REE

PLA

INS

TUM

UT

CEN

TRAL

TA

BLEL

AND

S

BELL

ING

EN

SIN

GLE

TON

INVE

REL

L

BER

RIG

AN

PAR

KES

LITH

GO

W

SNO

WY

RIV

ER

0

50

100

150

200

c/kL


NAR

RO

MIN

E

CO

BAR

CO

ON

AMBL

E

DEN

ILIQ

UIN

MU

RR

AY

LAC

HLA

N

GLE

N IN

NES

SE

VER

N

WEL

LIN

GTO

N

CO

OTA

MU

ND

RA

WEN

TWO

RTH

NAR

RAN

DER

A

LIVE

RPO

OL

PLAI

NS

KYO

GLE

TEN

TER

FIEL

D

WAR

RU

MBU

NG

LE

PALE

RAN

G

YASS

VAL

LEY

UPP

ER L

ACH

LAN

0

50

100

150

200

c/kL


HAY GIL

GAN

DR

A

GU

ND

AGAI

WAR

REN

BALR

ANAL

D

WAK

OO

L

WAL

GET

T

OBE

RO

N

CEN

TRAL

D

ARLI

NG

BOO

RO

WA

GR

EATE

R

HU

ME

GW

YDIR

GU

YRA

BOG

AN

CAB

ON

NE

BOM

BALA

TUM

BAR

UM

BA

CAR

RAT

HO

OL

MU

RR

UM

BID

GEE

WAL

CH

A

BREW

ARR

INA

JER

ILD

ERIE

BOU

RKE

0

50

100

150

200

c/kL G

LOU

CES

TER

230

UR

ALLA

235


Figure 34: Management cost per property – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Administration Cost (W1a) + Engineering Cost (W1b)


Notes: 1.

2. The Statewide median management cost is $118 per connected property.3. For general notes see page 25.

This figure shows ranked values of the 2007/08 water supply management cost per property for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 management costs per property for the 25 LWUs shown ranges from $35 to $273. The LWU on the right did not report this indicator for 2007/08. Results for the previous 5 years are also shown in Jan 2008$.

>10,000 properties

FISH

RIV

ER W

S

RIV

ERIN

A

GO

ULB

UR

N

MU

LWAR

EE

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

BALL

INA

TAM

WO

RTH

R

EGIO

NAL

ALBU

RY

KEM

PSEY

CO

FFS

HAR

BOU

R

SHO

ALH

AVEN

BYR

ON

OR

ANG

E

GO

SFO

RD

BATH

UR

ST

REG

ION

AL

DU

BBO

CO

UN

TRY

ENER

GY

BEG

A VA

LLEY

EUR

OBO

DAL

LA

WIN

GEC

ARR

IBEE

WYO

NG

LISM

OR

E

CLA

REN

CE

VALL

EY

TWEE

D

QU

EAN

BEYA

N

RO

US

MID

CO

AST

GO

LDEN

FIEL

DS

050

100150200

$/pr

oper

ty


YOU

NG

FOR

BES

GU

NN

EDAH

PAR

KES

TUM

UT

NAM

BUC

CA

NAR

RAB

RI

BER

RIG

AN

SIN

GLE

TON

MID

-WES

TER

N

REG

ION

AL

SNO

WY

RIV

ER

UPP

ER H

UN

TER

CO

RO

WA

CEN

TRAL

TA

BLEL

AND

S

BELL

ING

EN

LEET

ON

RIC

HM

ON

D

VALL

EY

LITH

GO

W

MO

REE

PLA

INS

CO

OM

A-M

ON

ARO

INVE

REL

L

MU

SWEL

LBR

OO

K

050

100150200

$/pr

oper

ty


WEN

TWO

RTH

NAR

RO

MIN

E

KYO

GLE

GLE

N IN

NES

SE

VER

N

UPP

ER

LAC

HLA

N

MU

RR

AY

PALE

RAN

G

YASS

VAL

LEY

CO

ON

AMBL

E

LIVE

RPO

OL

PLAI

NS

NAR

RAN

DER

A

CO

BAR

WEL

LIN

GTO

N

TEN

TER

FIEL

D

WAR

RU

MBU

NG

LE

LAC

HLA

N

CO

OTA

MU

ND

RA

0

50

100

150

200

$/pr

oper

ty


BOO

RO

WA

CEN

TRAL

D

ARLI

NG

GR

EATE

R

HU

ME

GU

ND

AGAI

JER

ILD

ERIE

GU

YRA

GLO

UC

ESTE

R

GW

YDIR

TUM

BAR

UM

BA

BALR

ANAL

D

WAL

CH

A

CAB

ON

NE

UR

ALLA

CAR

RAT

HO

OL

BOG

AN

MU

RR

UM

BID

GEE

BOU

RKE

BOM

BALA

GIL

GAN

DR

A

OBE

RO

N

WAK

OO

L

HAY

WAR

REN

050

100150200

$/pr

oper

ty

CO

WR

A 2

73

ARM

IDAL

ED

UM

ARES

Q 2

64

GR

IFFI

TH 2

28

DEN

ILIQ

UIN

249

WAL

GET

T 2

52

BREW

ARR

INA

233


Figure 35: Treatment cost per property – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Treatment Operation Expenses (W2j) + Treatment Chemical Cost (W2k) + Treatment Maintenance Expenses (W2l)


Notes: 1.

2. Only LWUs with a water treatment works involving at least filtration and disinfection for over 50% of their supply have been shown.3. The Statewide median water treatment cost is $29 per connected property.


This figure shows ranked values of the 2007/08 water treatment cost for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 treatment costs for the 20 LWUs shown ranges from $20 to $200 per connected property. The LWU on the right did not report the indicator for 2007/08. Results for the previous 5 years are also shown in Jan 2008$.

>10,000 properties

CLA

REN

CE

VALL

EY

GO

SFO

RD

WYO

NG

MID

CO

AST

BEG

A VA

LLEY

ALBU

RY

TWEE

D

SHO

ALH

AVEN

RIV

ERIN

A

BATH

UR

ST

REG

ION

AL

TAM

WO

RTH

R

EGIO

NAL

DU

BBO

GO

LDEN

FIEL

DS

GO

ULB

UR

N

MU

LWAR

EE

RO

US

QU

EAN

BEYA

N

OR

ANG

E

KEM

PSEY

WIN

GEC

ARR

IBEE

050

100150200

$/pr

oper

ty

3,001 to 10,000 propertiesU

PPER

HU

NTE

R

RIC

HM

ON

D

VALL

EY

PAR

KES

SIN

GLE

TON

CO

OM

A-M

ON

ARO

GR

IFFI

TH

MID

-WES

TER

N

REG

ION

AL

TUM

UT

MO

REE

PLA

INS

FOR

BES

SNO

WY

RIV

ER

LITH

GO

W INVE

REL

L

CO

RO

WA LE

ETO

N

YOU

NG

MU

SWEL

LBR

OO

K

CO

WR

A

CEN

TRAL

TA

BLEL

AND

S

ARM

IDAL

E D

UM

ARES

Q

0

50

100

150

200

$/pr

oper

ty


KYO

GLE GLE

N IN

NES

SE

VER

N

UPP

ER

LAC

HLA

N

PALE

RAN

G

YASS

VAL

LEY

TEN

TER

FIEL

D

MU

RR

AY

CO

BAR

LIVE

RPO

OL

PLAI

NS

CO

ON

AMBL

E

WAR

RU

MBU

NG

LE

LAC

HLA

N

WEL

LIN

GTO

N

DEN

ILIQ

UIN

WEN

TWO

RTH

0

50

100

150

200

$/pr

oper

ty


WAR

REN

GIL

GAN

DR

A

GW

YDIR

HAY BO

MBA

LA

WAL

CH

A

GLO

UC

ESTE

R

OBE

RO

N

UR

ALLA

WAK

OO

L

CAR

RAT

HO

OL

BALR

ANAL

D

MU

RR

UM

BID

GEE

TUM

BAR

UM

BA

JER

ILD

ERIE

WAL

GET

T

GU

YRA

BOG

AN

BOO

RO

WA

CAB

ON

NE

GR

EATE

R H

UM

E

0

50

100

150

200

$/pr

oper

ty

CEN

TRAL

DAR

LIN

G 2

67

BOU

RKE

371

BREW

ARR

INA

362

GU

ND

AGAI

213

CO

UN

TRY

ENER

GY

228


Figure 36: Pumping cost per property – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter:umping Station Operation Expenses (W2g) + Pumping Station Energy Cost (W2h) + Pumping Station Maintenance Costs (W2i)


Notes: 1.

2. The Statewide median water pumping cost (including energy costs) is $25 per connected property.3. For general notes see page 25.

This figure shows ranked values of the 2007/08 water pumping cost for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 water pumping costs for the 23 LWUs shown ranges from $1 to $250 per connected property. The 2 LWUs on the right did not report this indicator for 2007/08. Results for the previous 5 years are also shown in Jan 2008$.

>10,000 properties

QU

EAN

BEYA

N

CLA

REN

CE

VALL

EY

LISM

OR

E

BALL

INA

BATH

UR

ST

REG

ION

AL

TAM

WO

RTH

R

EGIO

NAL

RO

US

SHO

ALH

AVEN

CO

FFS

HAR

BOU

R

GO

SFO

RD

MID

CO

AST

DU

BBO

WYO

NG

TWEE

D

KEM

PSEY

BEG

A VA

LLEY

ALBU

RY

RIV

ERIN

A

GO

LDEN

FIEL

DS

EUR

OBO

DAL

LA

WIN

GEC

ARR

IBEE

CO

UN

TRY

ENER

GY

FISH

RIV

ER W

S

OR

ANG

E

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

GO

ULB

UR

N

MU

LWAR

EE

0

50

100

150

200

$/pr

oper

ty


YOU

NG

LITH

GO

W

ARM

IDAL

E D

UM

ARES

Q

GR

IFFI

TH

CO

OM

A-M

ON

ARO

RIC

HM

ON

D

VALL

EY

CO

RO

WA

MID

-WES

TER

N

REG

ION

AL

BELL

ING

EN

GU

NN

EDAH

NAR

RAB

RI

INVE

REL

L

NAM

BUC

CA

SIN

GLE

TON

UPP

ER H

UN

TER

BER

RIG

AN

TUM

UT

FOR

BES

MU

SWEL

LBR

OO

K

MO

REE

PLA

INS

CEN

TRAL

TA

BLEL

AND

S

LEET

ON

SNO

WY

RIV

ER

CO

WR

A

0

50

100

150

200

$/pr

oper

ty

PAR

KES

270


DEN

ILIQ

UIN

WEL

LIN

GTO

N

YASS

VAL

LEY

CO

BAR

GLE

N IN

NES

SE

VER

N

LAC

HLA

N

LIVE

RPO

OL

PLAI

NS

CO

ON

AMBL

E

PALE

RAN

G

KYO

GLE

TEN

TER

FIEL

D

WEN

TWO

RTH

UPP

ER

LAC

HLA

N

NAR

RO

MIN

E

WAR

RU

MBU

NG

LE

NAR

RAN

DER

A

MU

RR

AY0

50

100

150

200

$/pr

oper

ty

200 to 1,500 propertiesG

ILG

AND

RA

BOG

AN

GR

EATE

R

HU

ME

GU

YRA

WAR

REN

JER

ILD

ERIE

BOO

RO

WA

CEN

TRAL

D

ARLI

NG

HAY GW

YDIR

WAL

GET

T

BALR

ANAL

D

BREW

ARR

INA

WAK

OO

L

BOM

BALA

BOU

RKE

GLO

UC

ESTE

R

UR

ALLA

CAB

ON

NE

TUM

BAR

UM

BA

WAL

CH

A

MU

RR

UM

BID

GEE

0

50

100

150

200

$/pr

oper

ty CAR

RAT

HO

OL

385


Figure 37: Water main cost per property – water supply

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Water Main Operation Expenses (W2c) + Water Main Maintenance Costs (W2d)


Notes: 1.

2. The Statewide median water main cost is $49 per property.3. For general notes see page 25.

This figure shows ranked values of the 2007/08 water main operating cost for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 water main costs for the 23 LWUs shown ranges from $25 to $150 per property. The 2 LWUs on the right did not report this indicator for 2007/08. Results for the previous 5 years are also shown in Jan 2008$.

>10,000 properties

RO

US

BALL

INA

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

BYR

ON

ALBU

RY

TWEE

D

GO

SFO

RD

SHO

ALH

AVEN

CLA

REN

CE

VALL

EY

CO

FFS

HAR

BOU

R

QU

EAN

BEYA

N

KEM

PSEY

LISM

OR

E

TAM

WO

RTH

R

EGIO

NAL

DU

BBO

BEG

A VA

LLEY

GO

ULB

UR

N

MU

LWAR

EE

MID

CO

AST

WIN

GEC

ARR

IBEE

BATH

UR

ST

REG

ION

AL

WYO

NG CO

UN

TRY

ENER

GY OR

ANG

E

FISH

RIV

ER W

S

GO

LDEN

FIEL

DS

EUR

OBO

DAL

LA

RIV

ERIN

A

050

100150200

$/pr

oper

ty


CO

RO

WA

NAM

BUC

CA

SNO

WY

RIV

ER

YOU

NG

BELL

ING

EN

INVE

REL

L

PAR

KES

NAR

RAB

RI

CEN

TRAL

TA

BLEL

AND

S

GR

IFFI

TH

CO

OM

A-M

ON

ARO

BER

RIG

AN

CO

WR

A

MO

REE

PLA

INS

MID

-WES

TER

N

REG

ION

AL

LITH

GO

W

MU

SWEL

LBR

OO

K

RIC

HM

ON

D

VALL

EY

SIN

GLE

TON

TUM

UT

GU

NN

EDAH LE

ETO

N

ARM

IDAL

E D

UM

ARES

Q

UPP

ER H

UN

TER

FOR

BES

0

50

100

150

200

$/pr

oper

ty


YASS

VAL

LEY

TEN

TER

FIEL

D

MU

RR

AY

GLE

N IN

NES

SE

VER

N

WEN

TWO

RTH

KYO

GLE

DEN

ILIQ

UIN

CO

ON

AMBL

E

NAR

RO

MIN

E

LIVE

RPO

OL

PLAI

NS

PALE

RAN

G

UPP

ER

LAC

HLA

N

LAC

HLA

N

NAR

RAN

DER

A

WEL

LIN

GTO

N

WAR

RU

MBU

NG

LE

CO

BAR

CO

OTA

MU

ND

RA

0

50

100

150

200

$/pr

oper

ty


BOM

BALA

CAB

ON

NE

OBE

RO

N

GU

ND

AGAI

WAK

OO

L

BOG

AN

WAR

REN

BOO

RO

WA

GR

EATE

R

HU

ME

BREW

ARR

INA

CAR

RAT

HO

OL

JER

ILD

ERIE

TUM

BAR

UM

BA

CEN

TRAL

D

ARLI

NG

HAY

GU

YRA

UR

ALLA GIL

GAN

DR

A

BOU

RKE

GLO

UC

ESTE

R

WAL

GET

T

BALR

ANAL

D

WAL

CH

A

MU

RR

UM

BID

GEE

0

50

100

150

200

$/pr

oper

ty GW

YDIR

244


9. Sewerage figures

Figure 38: Properties served per km of main, length of mains – sewerage

Parameter: [No. of Residential Assessments (Q15) + No. of Non-Residential Assessments (Q16) x No. of Connected Properties per Assessment

Length of Reticulation/Gravity Mains (Q7) + Length of Rising Mains (Q8)Note:


Properties Served

BOG

ANPA

RKE

S

WAR

REN

GO

SFO

RD

WYO

NG

SNO

WY

RIV

ERH

UN

TER

WAT

ERTW

EED

NAR

RAN

DER

AD

ENIL

IQU

INH

AWKE

SBU

RY

POR

T M

ACQ

UAR

IE-H

ASTI

NG

SM

OR

EE P

LAIN

SC

OO

TAM

UN

DR

AC

LAR

ENC

E VA

LLEY

YOU

NG

ALBU

RY

CAB

ON

NE

GU

NN

EDAH

WAG

GA

WAG

GA

BALL

INA

DU

BBO

CAR

RAT

HO

OL

NAR

RO

MIN

EBY

RO

NBA

THU

RST

REG

ION

ALSI

NG

LETO

NPA

LER

ANG

GO

ULB

UR

N M

ULW

AREE

OR

ANG

EW

ELLI

NG

TON

GIL

GAN

DR

ABL

AND

NAR

RAB

RI

TAM

WO

RTH

REG

ION

ALC

OW

RA

INVE

REL

LN

AMBU

CC

ALI

VER

POO

L PL

AIN

SO

BER

ON

MU

SWEL

LBR

OO

KLI

SMO

RE

JER

ILD

ERIE

R

ICH

MO

ND

VAL

LEY

MU

RR

UM

BID

GEE

SHO

ALH

AVEN

EUR

OBO

DAL

LALE

ETO

NH

AYC

OFF

S H

ARBO

UR

FOR

BES

MID

-WES

TER

N R

EGIO

NAL

MID

CO

AST

UR

ALLA

GR

EATE

R H

UM

EU

PPER

LAC

HLA

NKE

MPS

EYW

EDD

INBE

LLIN

GEN

GLO

UC

ESTE

RW

ARR

UM

BUN

GLE

CO

RO

WA

BER

RIG

ANAR

MID

ALE

DU

MAR

ESQ

YASS

VAL

LEY

WIN

GEC

ARR

IBEE

BOU

RKE

WAL

GET

TM

UR

RAY

BREW

ARR

INA

UPP

ER H

UN

TER

TUM

UT

LAC

HLA

NC

OO

NAM

BLE

BEG

A VA

LLEY

GR

IFFI

THG

WYD

IRG

LEN

INN

ES S

EVER

NKY

OG

LEG

UYR

AW

ALC

HA

HAR

DEN

CO

OLA

MO

NC

OBA

RBL

AYN

EYW

AKO

OL

TEN

TER

FIEL

DBO

MBA

LATU

MBA

RU

MBA

UR

ANA

BALR

ANAL

DLI

THG

OW

LOC

KHAR

T W

ENTW

OR

THBO

OR

OW

AJU

NEE

CEN

TRAL

DAR

LIN

GC

OO

MA-

MO

NAR

OG

UN

DAG

AI

QU

EAN

BEYA

NC

OU

NTR

Y EN

ERG

Y

0

10

20

30

40

50

60

(per

km

mai

n)

TEM

OR

A 11

0SY

DN

EY 7

1

Length of Mains

TEM

OR

A

BO

GA

NP

AR

KE

SC

OU

NTR

Y E

NE

RG

YQ

UE

AN

BE

YA

NW

AR

RE

N

SN

OW

Y R

IVE

R

TWE

ED

NA

RR

AN

DE

RA

DE

NIL

IQU

INH

AW

KE

SB

UR

YP

OR

T M

AC

QU

AR

IE-

HA

STI

NG

SM

OR

EE

PLA

INS

CO

OTA

MU

ND

RA

CLA

RE

NC

E V

ALL

EY

YO

UN

GA

LBU

RY

CA

BO

NN

EG

UN

NE

DA

HW

AG

GA

WA

GG

AB

ALL

INA

DU

BB

OC

AR

RA

THO

OL

NA

RR

OM

INE

BY

RO

N BA

THU

RS

T R

EG

ION

AL

SIN

GLE

TON

PA

LER

AN

GG

OU

LBU

RN

MU

LWA

RE

EO

RA

NG

EW

ELL

ING

TON

GIL

GA

ND

RA

BLA

ND

NA

RR

AB

RI

TAM

WO

RTH

RE

GIO

NA

LC

OW

RA

INV

ER

ELL

NA

MB

UC

CA

LIV

ER

PO

OL

PLA

INS

OB

ER

ON

MU

SW

ELL

BR

OO

KLI

SM

OR

EJE

RIL

DE

RIE

R

ICH

MO

ND

VA

LLE

YM

UR

RU

MB

IDG

EE

EU

RO

BO

DA

LLA

LEE

TON

HA

Y FOR

BE

SM

ID-W

ES

TER

N

RE

GIO

NA

LM

IDC

OA

ST

UR

ALL

AG

RE

ATE

R H

UM

EU

PP

ER

LA

CH

LAN

KE

MP

SE

YW

ED

DIN

BE

LLIN

GE

NG

LOU

CE

STE

RW

AR

RU

MB

UN

GLE

CO

RO

WA

BE

RR

IGA

NA

RM

IDA

LE D

UM

AR

ES

QY

AS

S V

ALL

EY

WIN

GE

CA

RR

IBE

EB

OU

RK

EW

ALG

ETT

MU

RR

AY

BR

EW

AR

RIN

AU

PP

ER

HU

NTE

RTU

MU

TLA

CH

LAN

CO

ON

AM

BLE

BE

GA

VA

LLE

YG

RIF

FITH

GW

YD

IRG

LEN

INN

ES

SE

VE

RN

KY

OG

LEG

UY

RA

WA

LCH

AH

AR

DE

NC

OO

LAM

ON

CO

BA

RB

LAY

NE

YW

AK

OO

LTE

NTE

RFI

ELD

BO

MB

ALA

TUM

BA

RU

MB

AU

RA

NA

BA

LRA

NA

LDLI

THG

OW

LOC

KH

AR

T W

EN

TWO

RTH

BO

OR

OW

AJU

NE

EC

EN

TRA

L D

AR

LIN

GC

OO

MA

-MO

NA

RO

GU

ND

AG

AI

CO

FFS

HA

RB

OU

R0

200

400

600

800

1,000

(km

)

SYD

NEY

23,

520

HU

NTE

R 4

,500

SHO

ALH

AVEN

1,0

3 5

WYO

NG

1,2

00

GO

SFO

RD

1,4

00


Figure 39: Employees – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Full-time Equivalent Employees (Q49) x 1000


Notes: 1.

2. The 2007/08 Statewide median number of sewerage employees is 1.6 per 1000 connected properties.


This figure shows ranked values of the 2007/08 sewerage employees for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 sewerage employees for the 20 LWUs shown ranges from under 1 to 3 per 1000 connected properties. The 6 LWUs on the right did not report this indicator for 2007/08. Results for the previous 5 years are also shown.

>10,000 properties

QU

EAN

BEYA

N

BATH

UR

ST

REG

ION

AL

DU

BBO

LISM

OR

E

ALBU

RY

OR

ANG

E

GO

SFO

RD

WAG

GA

WAG

GA

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

WYO

NG

TAM

WO

RTH

REG

ION

AL

CO

FFS

HAR

BOU

R

TWEE

D

EUR

OBO

DAL

LA

BALL

INA

CLA

REN

CE

VALL

EY

WIN

GEC

ARR

IBEE

MID

CO

AST

GO

ULB

UR

N

MU

LWAR

EE

SHO

ALH

AVEN

0

1

2

3

4

5

(per

100

0 pr

oper

ties)


CO

WR

A

SIN

GLE

TON

CO

RO

WA

SNO

WY

RIV

ER

GU

NN

EDAH

NAM

BUC

CA

NAR

RAB

RI

TUM

UT

UPP

ER H

UN

TER

MO

REE

PLA

INS

BEG

A VA

LLEY

ARM

IDAL

E

DU

MAR

ESQ

HAW

KESB

UR

Y

CO

UN

TRY

ENER

GY

LITH

GO

W

YOU

NG

GR

IFFI

TH

MU

SWEL

LBR

OO

K

INVE

REL

L

FOR

BES

RIC

HM

ON

D

VALL

EY

CO

OM

A-

MO

NAR

O

BYR

ON

KEM

PSEY

MID

-WES

TER

N

REG

ION

AL

PAR

KES

0

1

2

3

4

5

(per

100

0 pr

oper

ties)

1,501 to 3,000 propertiesC

OO

TAM

UN

DR

A

NAR

RAN

DER

A

YASS

VAL

LEY

GLE

N IN

NES

SEVE

RN

WEN

TWO

RTH

GR

EATE

R H

UM

E

BLAN

D

LIVE

RPO

OL

PLAI

NS

WAR

RU

MBU

NG

LE

CO

BAR

CO

ON

AMBL

E

LEET

ON

BELL

ING

EN

CAB

ON

NE

BER

RIG

AN

PALE

RAN

G

DEN

ILIQ

UIN

LAC

HLA

N

TEM

OR

A

WEL

LIN

GTO

N

0

1

2

3

4

5

(per

100

0 pr

oper

ties)


WED

DIN

BLAY

NEY

JUN

EE

OBE

RO

N

GU

YRA

GU

ND

AGAI

CAR

RAT

HO

OL

WAR

REN

WAL

CH

A

GW

YDIR

UPP

ER L

ACH

LAN

WAK

OO

L

BALR

ANAL

D

LOC

KHAR

T

UR

ALLA

MU

RR

UM

BID

GEE

UR

ANA

HAY G

LOU

CES

TER

BOM

BALA

TEN

TER

FIEL

D

GIL

GAN

DR

A

HAR

DEN

WAL

GET

T

CEN

TRAL

DAR

LIN

G

BOU

RKE

BOO

RO

WA

TUM

BAR

UM

BA

CO

OLA

MO

N

JER

ILD

ERIE

KYO

GLE

BOG

AN

0

1

2

3

4

5

(per

100

0 pr

oper

ties) BR

EWAR

RIN

A


Figure 40: Typical residential bill – sewerage

2002/03 2004/05 2005/06 2006/07 2007/08 2008/09

Parameter: Residential Access Charge

Notes: 1.

2. The 2008/09 Statewide median typical residential bill for sewerage supply is $440 per assessment.


This figure shows ranked values of the 2008/09 typical residential bill for sewerage for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2008/09 typical residential bill for sewerage for the 26 LWUs shown ranges from about $290 to $890. Results for the previous 5 years are also shown in Jan 2009$.

>10,000 properties

OR

ANG

E

QU

EAN

BEYA

N

WAG

GA

WAG

GA

BATH

UR

ST

REG

ION

AL

WYO

NG

ALBU

RY

GO

SFO

RD

BALL

INA

LISM

OR

E

DU

BBO

TWEE

D

WIN

GEC

ARR

IBEE

SHO

ALH

AVEN

CLA

REN

CE

VALL

EY

GO

ULB

UR

N

MU

LWAR

EE

EUR

OBO

DAL

LA

CO

FFS

HAR

BOU

R

TAM

WO

RTH

REG

ION

AL

MID

CO

AST

SYD

NEY

WAT

ER

HU

NTE

R W

ATER

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

0

250

500

750

$/as

sess

men

t


PAR

KES

ARM

IDAL

E

DU

MAR

ESQ

GU

NN

EDAH

CO

UN

TRY

ENER

GY

INVE

REL

L

UPP

ER H

UN

TER

SIN

GLE

TON

YOU

NG

LITH

GO

W

CO

RO

WA

MU

SWEL

LBR

OO

K

GR

IFFI

TH

NAR

RAB

RI

TUM

UT

NAM

BUC

CA

SNO

WY

RIV

ER

CO

WR

A

KEM

PSEY

CO

OM

A-

MO

NAR

O

BYR

ON

RIC

HM

ON

D

VALL

EY

FOR

BES MO

REE

PLA

INS

MID

-WES

TER

N

REG

ION

AL

HAW

KESB

UR

Y

0

250

500

750

$/as

sess

men

t


TEM

OR

A

CO

BAR

GR

EATE

R H

UM

E

CAB

ON

NE

LIVE

RPO

OL

PLAI

NS

LAC

HLA

N

BER

RIG

AN

LEET

ON

NAR

RAN

DER

A

WEL

LIN

GTO

N

BLAN

D

BELL

ING

EN

WEN

TWO

RTH

YASS

VAL

LEY

DEN

ILIQ

UIN

WAR

RU

MBU

NG

LE

GLE

N IN

NES

SEVE

RN

CO

ON

AMBL

E

CO

OTA

MU

ND

RA

0

250

500

750

$/as

sess

men

t


WED

DIN

UR

ANA

CAR

RAT

HO

OL

CO

OLA

MO

N

BALR

ANAL

D

GU

ND

AGAI

JUN

EE

WAL

GET

T

OBE

RO

N

GLO

UC

ESTE

R

CEN

TRAL

DAR

LIN

G

LOC

KHAR

T

BOG

AN

WAL

CH

A

TUM

BAR

UM

BA

BLAY

NEY

UR

ALLA

BOM

BALA

WAR

REN

BOO

RO

WA

WAK

OO

L

HAY GW

YDIR

GU

YRA

JER

ILD

ERIE

HAR

DEN

BOU

RKE

BREW

ARR

INA

KYO

GLE

UPP

ER L

ACH

LAN

TEN

TER

FIEL

D

GIL

GAN

DR

A

MU

RR

UM

BID

GEE

0

250

500

750

$/as

sess

men

t

PALE

RAN

G 9

30BE

GA

VALL

EY 8

90


Figure 41: Typical developer charge – sewerage

2003/04 2004/05 2005/06 2006/07 2007/08 2008/09

Parameter: Typical Sewerage Developer Charge (Q62)

Notes: 1.

2. The 2008/09 Statewide median typical sewerage developer charge was about $3900 per ET.

3. 80 LWUs levied sewerage developer charges.


This figure shows ranked values of the 2008/09 typical developer charge for sewerage for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the typical developer charge for sewerage for the 25 LWUs shown ranges from from $10300 to $1100 per equivalent tenement (ET). Results for the previous 5 years are also shown in Jan 2009$.

>10,000 properties

LISM

OR

E

WIN

GEC

ARR

IBEE

BALL

INA

SHO

ALH

AVEN

GO

ULB

UR

N

MU

LWAR

EE

TWEE

D

CO

FFS

HAR

BOU

R

SYD

NEY

WAT

ER

DU

BBO

ALBU

RY

GO

SFO

RD

OR

ANG

E

POR

T

MAC

QU

ARIE

-

HAS

TIN

GS

WAG

GA

WAG

GA

HU

NTE

R W

ATER

WYO

NG

BATH

UR

ST

REG

ION

AL

TAM

WO

RTH

REG

ION

AL

QU

EAN

BEYA

N

CLA

REN

CE

VALL

EY

0

2000

4000

6000

8000

$ pe

r pro

perty

EUR

OBO

DAL

LA


KEM

PSEY

HAW

KESB

UR

Y

MU

SWEL

LBR

OO

K

TUM

UT

CO

WR

A

ARM

IDAL

E

DU

MAR

ESQ

PAR

KES

NAR

RAB

RI

NAM

BUC

CA

MO

REE

PLA

INS

CO

OM

A-M

ON

ARO

MID

-WES

TER

N

REG

ION

AL

INVE

REL

L

SIN

GLE

TON

UPP

ER H

UN

TER

CO

RO

WA

GU

NN

EDAH

FOR

BES

GR

IFFI

TH

LITH

GO

W

YOU

NG

SNO

WY

RIV

ER

0

2000

4000

6000

8000

$ pe

r pro

perty

RIC

HM

ON

D V

ALLE

Y 8,

700


YASS

VAL

LEY

CAB

ON

NE

DEN

ILIQ

UIN

LEET

ON

BELL

ING

EN

CO

OTA

MU

ND

RA

GLE

N IN

NES

SEVE

RN

WEL

LIN

GTO

N

WAR

RU

MBU

NG

LE

BLAN

D

CO

BAR

LIVE

RPO

OL

PLAI

NS

GR

EATE

R H

UM

E

PALE

RAN

G

BER

RIG

AN

WEN

TWO

RTH

0

2000

4000

6000

8000

$ pe

r pro

perty


UR

ANA

UPP

ER L

ACH

LAN

KYO

GLE

BLAY

NEY

GW

YDIR

BOM

BALA

JUN

EE

OBE

RO

N

MU

RR

UM

BID

GEE

LOC

KHAR

T

JER

ILD

ERIE

BALR

ANAL

D

CAR

RAT

HO

OL

UR

ALLA

BOO

RO

WA

GLO

UC

ESTE

R

TEN

TER

FIEL

D

0

2000

4000

6000

8000

$ pe

r pro

perty

BYR

ON

9,2

00


Figure 42: Urban population without sewerage – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Unserved Urban Population (Q21)

Population Served (Q1) + Unserved Urban Population (Q21)

Notes: 1.

2. The 2007/08 Statewide median urban population without a reticulated sewerage service was 3.9%.

3. The percentage of urban population without a reticulated sewerage service for the median LWU was 6%.

4. Overall, 94.9% of the urban population in non-metropolitan NSW (ie. 1.67 million people) received a reticulated sewerage service.


This figure shows the 2007/08 percentage of urban population without a reticulated sewerage service for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the urban population without a reticulated sewerage service for the 26 LWUs shown ranges from from nil to 15 %. Results for the previous 5 years are also shown.

>10,000 properties

QU

EAN

BEYA

N

BATH

UR

ST

REG

ION

AL

OR

ANG

E

WYO

NG

ALBU

RY

BALL

INA

TWEE

D

GO

ULB

UR

N

MU

LWAR

EE

DU

BBO

MID

CO

AST

GO

SFO

RD

WIN

GEC

ARR

IBEE

LISM

OR

E

EUR

OBO

DAL

LA

TAM

WO

RTH

REG

ION

AL

WAG

GA

WAG

GA

CLA

REN

CE

VALL

EY

SHO

ALH

AVEN

CO

FFS

HAR

BOU

R

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

0

10

20

30

40

Uns

erve

d P

opul

atio

n (%

of

tota

l)


INVE

REL

L

BYR

ON

TUM

UT

GU

NN

EDAH

ARM

IDAL

E

DU

MAR

ESQ

CO

UN

TRY

ENER

GY

HAW

KESB

UR

Y

GR

IFFI

TH

MU

SWEL

LBR

OO

K

MID

-WES

TER

N

REG

ION

AL

CO

OM

A-M

ON

ARO

LITH

GO

W

SIN

GLE

TON

PAR

KES

NAR

RAB

RI

CO

WR

A

YOU

NG

UPP

ER H

UN

TER

BEG

A VA

LLEY

MO

REE

PLA

INS

NAM

BUC

CA

CO

RO

WA

FOR

BES

KEM

PSEY

SNO

WY

RIV

ER

RIC

HM

ON

D V

ALLE

Y

0

10

20

30

40

Uns

erve

d P

opul

atio

n (%

of

tota

l)


YASS

VAL

LEY

LEET

ON

WEN

TWO

RTH

CO

ON

AMBL

E

LAC

HLA

N

TEM

OR

A

CO

BAR

BER

RIG

AN

GR

EATE

R H

UM

E

BLAN

D

NAR

RAN

DER

A

WEL

LIN

GTO

N

DEN

ILIQ

UIN

PALE

RAN

G

GLE

N IN

NES

SEVE

RN

WAR

RU

MBU

NG

LE

CAB

ON

NE

BELL

ING

EN

CO

OTA

MU

ND

RA

LIVE

RPO

OL

PLAI

NS

0

10

20

30

40

Uns

erve

d P

opul

atio

n (%

of

tota

l)


BALR

ANAL

D

OBE

RO

N

WAR

REN

WAK

OO

L

HAY UR

ANA

WAL

GET

T

WAL

CH

A

TEN

TER

FIEL

D

BOM

BALA

BREW

ARR

INA

GU

ND

AGAI

GIL

GAN

DR

A

LOC

KHAR

T

KYO

GLE

BOG

AN

TUM

BAR

UM

BA

UR

ALLA

JUN

EE

WED

DIN

BOO

RO

WA

HAR

DEN

GW

YDIR

CAR

RAT

HO

OL

CO

OLA

MO

N

BLAY

NEY

UPP

ER L

ACH

LAN

MU

RR

UM

BID

GEE

BOU

RKE

GLO

UC

ESTE

R

JER

ILD

ERIE

GU

YRA

0

10

20

30

40

Uns

erve

d P

opul

atio

n (%

of

tota

l) CEN

TRAL

DAR

LIN

G 5

6


Figure 43: Public health incidents, capital expenditure – sewerage

Parameter: Total No. of Minor Incidents with Inconsequential Effects ( Q44)


Parameter: Total No. of Minor Incidents with Limited Health Impacts (Q45)


Parameter: Total No. of Major Incidents with Major Health Impacts (Q46)


Parameter: Capital Expenditure on Improving Health Performance (S) x (Q48)


Notes:1.


The following 7 utilities did not report public health incidents: Bland, Coolamon, Cooma-Monaro, Greater Hume, Lithgow, Tumbarumba and Walgett. 23 Utilities reported and are shown in the figure above, while 70 utilities reported zero environmental incidents.

Capital Expenditure on Improving Health Performance($ per connected property)

PALE

RAN

G

EUR

OBO

DAL

LA

GIL

GAN

DR

A

OR

ANG

E

OBE

RO

N

GU

ND

AGAI

MID

CO

AST

CEN

TRAL

DAR

LIN

G

BELL

ING

EN

TWEE

D

TEN

TER

FIEL

D

NAM

BUC

CA

CAB

ON

NE

NAR

RAB

RI

WAR

REN

QU

EAN

BEYA

N (1

00)

0

10

20

30

40

Public Health Incidents

BATH

UR

ST R

EGIO

NAL

CAB

ON

NE

NAM

BUC

CA

TEN

TER

FIEL

D

NAR

RAB

RI

WAR

REN

WYO

NG

BEG

A VA

LLEY

GU

ND

AGAI

ALBU

RY

MID

CO

AST

PALE

RAN

G

SHO

ALH

AVEN

GIL

GAN

DR

A

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

OR

ANG

E

OBE

RO

N

CLA

REN

CE

VALL

EY

CEN

TRAL

DAR

LIN

G

BELL

ING

EN

TWEE

D

CO

OTA

MU

ND

RA

0

2

4

6

8

10

Minor Incident with Inconsequential Effects (per 1000 properties)Incident with Limited Environmental Impact (per 1000 properties)Incident with Irreversible Environmental Impact (total number of incidents) 37

SHO

ALH

AVEN

2

43243 15 2520 EU

RO

BOD

ALLA


Figure 44: Complaints (per 1,000 properties) – sewerage Total Complaints

EUROBO

DAL

LA

GOSF

ORD

KEM

PSEY

BYRON

BOOROW

A

RIC

HM

OND V

ALLE

Y

BEGA

VALL

EY

FORBE

S

JERIL

DER

IE

URAL

LA

NAM

BUCCA

SINGLE

TON

OBE

RON

GUNDAG

AI

BELL

INGE N

CAB

ONNE

WYO

NG

DUBB

O

GUYR

A

GLO

UCES

TER

NAR

ROM

INE

HAW

KESB

URY

BREW

ARRIN

A

UPP

ER H

UNTE

R

BLAY

NEY

SNOW

Y RIV

ER

MID

-WES

TERN R

EGIO

NAL

BATH

URST

REG

IONAL

TAM

WORTH

REG

IONAL

WED

DIN

QUEA

NBE

YAN

UPP

ER L

ACHLA

N

COROW

A

YOUNG

LISM

ORE

COFF

S HAR

BOUR

MO

REE

PLA

INS

NAR

RAB

RI

BERRIG

AN

HAY DEN

ILIQ

UIN

GIL

GAN

DRA

TUM

UT

COOTA

MUNDRA

CAR

RAT

HOOL

GRIF

FITH

TEM

ORA

COOM

A-M

ONAR

O

MUSW

ELLB

ROOK

TENTE

RFI

ELD

INVE

REL

L

NAR

RAN

DER

A

WAG

GA

WAG

GA

WAR

RUM

BUNGLE

GUNNED

AH

GOULB

URN M

ULW

AREE

COW

RA

BOM

BALA

BALL

INA ORAN

GE

BOGAN WAR

REN

BALR

ANAL

D

WEN

TWORTH

LACHLA

N

HAR

DEN

YASS

VAL

LEY

WAK

OOL

GLE

N IN

NES

SEV

ERN

PARKE

S

TWEE

D

PALE

RAN

G

KYOG

LE

ALBU

RY

URAN

A

SHOAL

HAV

EN

WAL

CHA

GREA

TER H

UM

E

COONAM

BLE

ARM

IDAL

E DUM

ARES

Q

WEL

LING

TON

CLA

REN

CE

VALL

EY

MURRUM

BIDGEE WIN

GEC

ARRIB

EE

PORT

MAC

QUAR

IE-H

ASTI

NG

S

MURRAY

0

25

50

75

100

BOURKE

134

Service and Choke Complaints

0

30

60

90133

195

Odour Complaints

EUROBO

DAL

LA

GOSF

ORD

MURRAY KEM

PSEY

BYRON

BEGA

VALL

EY

NAM

BUCCA

SINGLE

TON

BALL

INA

WYO

NG

DUBB

O

URAN

A

PARKE

S

SHOAL

HAV

EN

KYOGLE

BATH

URST

REG

IONAL

BOGAN

QUEA

NBE

YAN

COROW

A

LISM

ORE

MOREE

PLA

INS

WIN

GEC

ARRIB

EE

DEN

ILIQ

UIN

WEL

LINGTO

N

ALBU

RY

COOTA

MUNDRA

GOULB

URN M

ULW

AREE

WAG

GA

WAG

GA

BOURKE

GIL

GAN

DRA

CLA

REN

CE

VALL

EY

PORT

MAC

QUAR

IE-H

ASTI

NGS

BOOROW

A

NAR

RAB

RI

COFF

S HAR

BOUR

ORAN

GE

WAK

OOL

TWEE

D

BOM

BALA

RIC

HM

OND V

ALLE

Y

GRIF

FITH

MUSW

ELLB

ROOK

BELL

INGEN

0

2

4

6

8

10

Billing Complaints

BYRON

BEGA

VALL

EY

OBE

RON

GUNDAG

AI

PARKE

S

KYOGLE

SNOW

Y RIV

ER

HAR

DEN

QUEA

NBE

YAN

YOUNG

WAR

REN

MOREE

PLA

INS

BERRIG

AN WIN

GEC

ARRIB

EE

TUM

UT

GRIF

FITH

MUSW

ELLB

ROOK

NAR

RAN

DER

A

GOULB

URN M

ULW

AREE

WAG

GA

WAG

GA

WAR

RUM

BUNGLE

DUBB

O

CLA

REN

CE

VALL

EY

GIL

GAN

DRA

PALE

RAN

G

CAB

ONNE

0

5

10

15

2040

CEN

TRAL

DAR

LING

170

16

26

13


Figure 44: Complaints (per 1,000 properties) – sewerage (continued)

Parameter: [Total No. of Complaints (Q34) + (Q37) + (Q38) +(Q39)] x 1000


Parameter: No of Service or Choke Complaints Reported (Q34)


Parameter: No. of Odour Complaints Reported (Q39)


Parameter: No of Billings Complaints Reported (Q37)


Parameter: No. of Other Complaints Reported (Q38)


Note: 1. For general notes see page 25.


Figure 45: Odour complaints – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: [No. of Odour Complaints from Treatment Works and Pumping Stations (Q39) x 1000


Notes: 1.

2. The 2007/08 Statewide median number of odour complaints is 0.4 per 1000 properties.


This figure shows ranked values of the 2007/08 number of sewage odour complaints for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the number of odour complaints for the 18 LWUs shown ranges from 0 to 6.5 complaints per thousand connected properties. The LWU on the right did not report this indicator for 2007/08. Results for the previous 5 years are also shown.

>10,000 properties

TAM

WO

RTH

REG

ION

AL

GO

ULB

UR

N

MU

LWAR

EE

BATH

UR

ST

REG

ION

AL

DU

BBO C

LAR

ENC

E

VALL

EY

LISM

OR

E

WYO

NG MID

CO

AST

SHO

ALH

AVEN

WAG

GA

WAG

GA

QU

EAN

BEYA

N

WIN

GEC

ARR

IBEE

EUR

OBO

DAL

LA

BALL

INA

HU

NTE

R W

ATER

SYD

NEY

WAT

ER

GO

SFO

RD

TWEE

D

OR

ANG

E

CO

FFS

HAR

BOU

R

ALBU

RY

POR

T

MAC

QU

ARIE

-

HAS

TIN

GS

0

1

2

3

4

per 1

000

prop

ertie

s


TUM

UT

MID

-WES

TER

N

REG

ION

AL

INVE

REL

L

KEM

PSEY

GR

IFFI

TH

BEG

A VA

LLEY

GU

NN

EDAH

YOU

NG

UPP

ER H

UN

TER

SIN

GLE

TON

LITH

GO

W

CO

RO

WA

BYR

ON

PAR

KES

RIC

HM

ON

D

VALL

EY

NAR

RAB

RI

NAM

BUC

CA

CO

OM

A-M

ON

ARO

HAW

KESB

UR

Y

SNO

WY

RIV

ER

FOR

BES

ARM

IDAL

E

DU

MAR

ESQ

CO

UN

TRY

ENER

GY

CO

WR

A

0

1

2

3

4

per 1

000

prop

ertie

s


CO

BAR

PALE

RAN

G

YASS

VAL

LEY

TEM

OR

A

NAR

RAN

DER

A

WAR

RU

MBU

NG

LE

LEET

ON

LIVE

RPO

OL

PLAI

NS

BLAN

D

LAC

HLA

N

BELL

ING

EN

DEN

ILIQ

UIN

WEL

LIN

GTO

N

CO

OTA

MU

ND

RA

GLE

N IN

NES

SEVE

RN

CAB

ON

NE

BER

RIG

AN

GR

EATE

R H

UM

E

CO

ON

AMBL

E

0

1

2

3

4

per 1

000

prop

ertie

s


HAY

JER

ILD

ERIE

TEN

TER

FIEL

D

MU

RR

UM

BID

GEE

UPP

ER L

ACH

LAN

HAR

DEN

UR

ALLA

WED

DIN

BREW

ARR

INA

TUM

BAR

UM

BA

WAR

REN

BOO

RO

WA

BOG

AN

CO

OLA

MO

N

WAL

GET

T

GIL

GAN

DR

A

WAK

OO

L

KYO

GLE

JUN

EE

CAR

RAT

HO

OL

GLO

UC

ESTE

R

GU

ND

AGAI

LOC

KHAR

T

WAL

CH

A

GW

YDIR

GU

YRA

OBE

RO

N

BLAY

NEY

BALR

ANAL

D

0

1

2

3

4

per 1

000

prop

ertie

s

MO

REE

PLA

INS

6.5

MU

SWEL

LBR

OO

K

WEN

TWO

RTH

12.

5

UR

ANA

6.4

BOU

RKE

4.7

BOM

BALA

5.3

CEN

TRAL

DAR

LIN

G 1

5.5


Figure 46: Treatment works malfunction – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Number of Days of major Malfunction of Treatment Processes (STW Q67)

Notes: 1.

2. For LWUs with more than one treatment works, the weighted average (based on capacity) of days was used.


The figure shows the 2007/08 ranked number of days of treatment works malfunction for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the number of days of malfunction for the 24 LWUs shown ranges from nil to 3 days.

>10,000 properties

OR

ANG

E

DU

BBO

QU

EAN

BEYA

N

BATH

UR

ST

REG

ION

AL

GO

SFO

RD

SHO

ALH

AVEN

POR

T

MAC

QU

ARIE

-

HAS

TIN

GS

WYO

NG

CLA

REN

CE

VALL

EY

LISM

OR

E

SYD

NEY

WAT

ER

WIN

GEC

ARR

IBEE

TAM

WO

RTH

REG

ION

AL

GO

ULB

UR

N

MU

LWAR

EE

BALL

INA

CO

FFS

HAR

BOU

R

TWEE

D

HU

NTE

R W

ATER

EUR

OBO

DAL

LA

MID

CO

AST

ALBU

RY

WAG

GA

WAG

GA

0

5

10

15

20

no. o

f day

s


LITH

GO

W

MO

REE

PLA

INS

HAW

KESB

UR

Y

TUM

UT

GU

NN

EDAH

SIN

GLE

TON

INVE

REL

L

FOR

BES

ARM

IDAL

E

DU

MAR

ESQ

YOU

NG

CO

WR

A

SNO

WY

RIV

ER

RIC

HM

ON

D

VALL

EY

NAR

RAB

RI

CO

OM

A-M

ON

ARO

MID

-WES

TER

N

REG

ION

AL

GR

IFFI

TH

NAM

BUC

CA

BYR

ON

CO

RO

WA

BEG

A VA

LLEY

MU

SWEL

LBR

OO

K

CO

UN

TRY

ENER

GY

PAR

KES

UPP

ER H

UN

TER

0

1

2

3

4

5

no. o

f day

s


GR

EATE

R H

UM

E

GLE

N IN

NES

SEVE

RN

CO

BAR

DEN

ILIQ

UIN

BLAN

D

WEN

TWO

RTH

LEET

ON

NAR

RAN

DER

A

LAC

HLA

N

CAB

ON

NE

WEL

LIN

GTO

N

TEM

OR

A

LIVE

RPO

OL

PLAI

NS

BELL

ING

EN

CO

ON

AMBL

E

PALE

RAN

G

YASS

VAL

LEY

BER

RIG

AN

CO

OTA

MU

ND

RA

WAR

RU

MBU

NG

LE

0

1

2

3

4

5

no. o

f day

s


WAL

GET

T

HAY

MU

RR

UM

BID

GEE

JUN

EE

CO

OLA

MO

N

UPP

ER L

ACH

LAN

BOO

RO

WA

CAR

RAT

HO

OL

JER

ILD

ERIE

TUM

BAR

UM

BA

BLAY

NEY

OBE

RO

N

UR

ALLA

WAR

REN

GU

YRA

GLO

UC

ESTE

R

WAL

CH

A

BOU

RKE

HAR

DEN

LOC

KHAR

T

CEN

TRAL

DAR

LIN

G

GU

ND

AGAI

WED

DIN

GW

YDIR

TEN

TER

FIEL

D

BOM

BALA

BALR

ANAL

D

WAK

OO

L

KYO

GLE

BREW

ARR

INA

GIL

GAN

DR

A

UR

ANA

0

1

2

3

4

5

no. o

f day

s

KEM

PSEY

10

BOG

AN 6


Figure 47: Compliance with BOD in licence – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Percentage of samples complying with 90 percentile Department of Environment and Conservation (DEC) licence limits for Biochemical Oxygen Demand (BOD) (STW Q50)


>10,000 properties

QU

EAN

BEYA

N

BATH

UR

ST

REG

ION

AL

GO

SFO

RD

LISM

OR

E

OR

ANG

E

WYO

NG

DU

BBO

SHO

ALH

AVEN

WAG

GA

WAG

GA

MID

CO

AST

TAM

WO

RTH

R

EGIO

NAL

ALBU

RY

CO

FFS

HAR

BOU

R

TWEE

D

CLA

REN

CE

VALL

EY

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

WIN

GEC

ARR

IBEE

EUR

OBO

DAL

LA

0255075

100

% o

f sam

ples

3,001 to 10,000 propertiesR

ICH

MO

ND

VA

LLEY

CO

WR

A

GU

NN

EDAH

TUM

UT

KEM

PSEY

BEG

A VA

LLEY

INVE

REL

L

GR

IFFI

TH

HAW

KESB

UR

Y

CO

OM

A-M

ON

ARO

SNO

WY

RIV

ER

PAR

KES

UPP

ER H

UN

TER

ARM

IDAL

E D

UM

ARES

Q

SIN

GLE

TON

BYR

ON

NAR

RAB

RI C

OU

NTR

Y EN

ERG

Y

MU

SWEL

LBR

OO

K

MID

-WES

TER

N

REG

ION

AL

NAM

BUC

CA

0

25

50

75

100

% o

f sam

ples


LEET

ON

WEL

LIN

GTO

N

DEN

ILIQ

UIN

CAB

ON

NE

BER

RIG

AN

YASS

VAL

LEY

WEN

TWO

RTH

NAR

RAN

DER

A

CO

BAR

CO

OTA

MU

ND

RA

BELL

ING

EN

GR

EATE

R H

UM

E

CO

ON

AMBL

E

TEM

OR

A

BLAN

D

PALE

RAN

G

GLE

N IN

NES

SE

VER

N

0

25

50

75

100

% o

f sam

ples


BLAY

NEY

GIL

GAN

DR

A

GU

YRA

KYO

GLE

GLO

UC

ESTE

R

UPP

ER L

ACH

LAN

BALR

ANAL

D

TUM

BAR

UM

BA

LOC

KHAR

T

CAR

RAT

HO

OL

BOG

AN

WAK

OO

L

WED

DIN

JUN

EE

UR

ALLA

BOO

RO

WA

BOM

BALA

MU

RR

UM

BID

GEE

HAR

DEN

BOU

RKE

OBE

RO

N

BREW

ARR

INA

JER

ILD

ERIE

HAY

CO

OLA

MO

N

CEN

TRAL

DAR

LIN

G

UR

ANA

WAR

REN

WAL

CH

A

GW

YDIR

GU

ND

AGAI

0

25

50

75

100

% o

f sam

ples


Figure 48: Compliance with SS in licence – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Percentage of samples complying with 90 percentile Department of Environment and Conservation (DEC) licence limits for Suspended Solids (SS) (STW Q52)


>10,000 properties

GO

SFO

RD

WYO

NG

OR

ANG

E

LISM

OR

E

DU

BBO

ALBU

RY

CO

FFS

HAR

BOU

R

TWEE

D

MID

CO

AST

TAM

WO

RTH

R

EGIO

NAL

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

CLA

REN

CE

VALL

EY

SHO

ALH

AVEN

WAG

GA

WAG

GA

QU

EAN

BEYA

N

BALL

INA

GO

ULB

UR

N

MU

LWAR

EE

BATH

UR

ST

REG

ION

AL

WIN

GEC

ARR

IBEE

EUR

OBO

DAL

LA

0255075

100

% o

f sam

ples

3,001 to 10,000 propertiesBY

RO

N

NAM

BUC

CA

TUM

UT

BEG

A VA

LLEY

UPP

ER H

UN

TER

INVE

REL

L

MID

-WES

TER

N

REG

ION

AL

SNO

WY

RIV

ER

HAW

KESB

UR

Y

CO

OM

A-M

ON

ARO

KEM

PSEY

RIC

HM

ON

D

VALL

EY

ARM

IDAL

E D

UM

ARES

Q

SIN

GLE

TON

MU

SWEL

LBR

OO

K

NAR

RAB

RI

CO

WR

A

PAR

KES

GU

NN

EDAH

LITH

GO

W

CO

UN

TRY

ENER

GY

FOR

BES

GR

IFFI

TH

0

25

50

75

100

% o

f sam

ples


BER

RIG

AN

GLE

N IN

NES

SE

VER

N

BLAN

D

NAR

RAN

DER

A

TEM

OR

A

CAB

ON

NE

YASS

VAL

LEY

WEL

LIN

GTO

N

CO

ON

AMBL

E

CO

BAR

LAC

HLA

N

GR

EATE

R H

UM

E

BELL

ING

EN

DEN

ILIQ

UIN

LEET

ON

CO

OTA

MU

ND

RA

PALE

RAN

G

WEN

TWO

RTH

0

25

50

75

100

% o

f sam

ples


TUM

BAR

UM

BA

CAR

RAT

HO

OL

BOG

AN

UR

ALLA

JUN

EE

WAK

OO

L

WED

DIN

GU

ND

AGAI

GLO

UC

ESTE

R

GU

YRA

CO

OLA

MO

N

MU

RR

UM

BID

GEE

WAL

GET

T

BALR

ANAL

D

LOC

KHAR

T

UR

ANA

BLAY

NEY HAR

DEN

TEN

TER

FIEL

D

OBE

RO

N

BREW

ARR

INA

JER

ILD

ERIE

GIL

GAN

DR

A

BOU

RKE

GW

YDIR

BOO

RO

WA

WAR

REN

WAL

CH

AHAY

BOM

BALA

KYO

GLE

UPP

ER L

ACH

LAN

CEN

TRAL

DAR

LIN

G

0

25

50

75

100

% o

f sam

ples


Figure 49: Compliance with N in licence – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Percentage of samples complying with 90 percentile Department of Environment and Conservation (DEC) licence limits for Total Nitrogen (STW Q54)


>10,000 properties

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

WIN

GEC

ARR

IBEE

ALBU

RY

OR

ANG

E

CLA

REN

CE

VALL

EY

MID

CO

AST

TWEE

D

DU

BBO

CO

FFS

HAR

BOU

R

BATH

UR

ST

REG

ION

AL

WAG

GA

WAG

GA

WYO

NG

GO

SFO

RD

SHO

ALH

AVEN

QU

EAN

BEYA

N

TAM

WO

RTH

R

EGIO

NAL

BALL

INA

GO

ULB

UR

N

MU

LWAR

EE

LISM

OR

E

EUR

OBO

DAL

LA

0255075

100

% o

f sam

ples

3,001 to 10,000 propertiesTU

MU

T

NAR

RAB

RI

PAR

KES

BYR

ON

SIN

GLE

TON

INVE

REL

L

BEG

A VA

LLEY

UPP

ER H

UN

TER

GR

IFFI

TH

SNO

WY

RIV

ER

MID

-WES

TER

N

REG

ION

ALGU

NN

EDAH

ARM

IDAL

E D

UM

ARES

Q

CO

WR

A

RIC

HM

ON

D

VALL

EY

NAM

BUC

CA LITH

GO

W

HAW

KESB

UR

Y

FOR

BES

CO

RO

WA

KEM

PSEY

CO

OM

A-M

ON

ARO

MU

SWEL

LBR

OO

K

0

25

50

75

100

% o

f sam

ples


GR

EATE

R H

UM

E

BELL

ING

EN

CO

ON

AMBL

E

CAB

ON

NE

BER

RIG

AN

WAR

RU

MBU

NG

LE

CO

BAR

LEET

ON

GLE

N IN

NES

SE

VER

N

WEL

LIN

GTO

N

DEN

ILIQ

UIN

LAC

HLA

NTEM

OR

A

NAR

RAN

DER

A

YASS

VAL

LEY

CO

OTA

MU

ND

RA

PALE

RAN

G

BLAN

D

WEN

TWO

RTH

0

25

50

75

100

% o

f sam

ples


GIL

GAN

DR

A

WAR

REN

KYO

GLE

UPP

ER L

ACH

LAN

GU

YRA

UR

ALLA

GW

YDIR

WED

DIN

CO

OLA

MO

N

MU

RR

UM

BID

GEE

BOU

RKEHAY

BOG

AN

WAL

CH

A

JER

ILD

ERIE

GLO

UC

ESTE

R

BLAY

NEY

JUN

EE

WAK

OO

L

BALR

ANAL

D

CAR

RAT

HO

OL

LOC

KHAR

T

BOO

RO

WA

CEN

TRAL

D

ARLI

NG

GU

ND

AGAI

BOM

BALA

0255075

100

% o

f sam

ples


Figure 50: Compliance with P in licence – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Percentage of samples complying with 90 percentile Department of Environment and Conservation (DEC) licence limits for Total Phosphorus (STW Q60)


>10,000 properties

LISM

OR

E

MID

CO

AST

CO

FFS

HAR

BOU

R

ALBU

RY

WIN

GEC

ARR

IBEE

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

QU

EAN

BEYA

N

SHO

ALH

AVEN

TAM

WO

RTH

R

EGIO

NAL

CLA

REN

CE

VALL

EY

OR

ANG

E

GO

SFO

RD

DU

BBO

WYO

NG

WAG

GA

WAG

GA

GO

ULB

UR

N

MU

LWAR

EE

TWEE

D

BATH

UR

ST

REG

ION

AL

EUR

OBO

DAL

LA

0255075

100

% o

f sam

ples

3,001 to 10,000 propertiesTU

MU

T

NAR

RAB

RI

BYR

ON

SIN

GLE

TON

LITH

GO

W

CO

RO

WA

FOR

BES

NAM

BUC

CA

KEM

PSEY

RIC

HM

ON

D

VALL

EY

GU

NN

EDAH

SNO

WY

RIV

ER

INVE

REL

L

GR

IFFI

TH

BEG

A VA

LLEY

UPP

ER H

UN

TER

CO

WR

A

ARM

IDAL

E D

UM

ARES

Q

MU

SWEL

LBR

OO

K

HAW

KESB

UR

Y

CO

OM

A-M

ON

ARO

PAR

KES

MID

-WES

TER

N

REG

ION

AL

CO

UN

TRY

ENER

GY

0

25

50

75

100

% o

f sam

ples


GR

EATE

R H

UM

E

WAR

RU

MBU

NG

LE

CAB

ON

NE

CO

ON

AMBL

E

WEN

TWO

RTH

PALE

RAN

G

LEET

ON

GLE

N IN

NES

SE

VER

N

BLAN

D

BER

RIG

AN

CO

OTA

MU

ND

RA

DEN

ILIQ

UIN

LAC

HLA

NNAR

RAN

DER

A

TEM

OR

A

YASS

VAL

LEY

WEL

LIN

GTO

N

BELL

ING

EN

0

25

50

75

100

% o

f sam

ples


BOU

RKE

WAR

REN

GU

YRA

UR

ALLA

WAK

OO

L

JUN

EE

WED

DIN

CO

OLA

MO

N

HAY

BOO

RO

WA

OBE

RO

N

BLAY

NEY

GIL

GAN

DR

A

MU

RR

UM

BID

GEE

UPP

ER L

ACH

LAN

KYO

GLE BO

GAN

GLO

UC

ESTE

R

LOC

KHAR

T

BALR

ANAL

D

GW

YDIR

GU

ND

AGAI

CAR

RAT

HO

OL

CEN

TRAL

D

ARLI

NG

JER

ILD

ERIE

WAL

CH

A

BOM

BALA

0255075

100

% o

f sam

ples


Figure 51: Sewer main chokes and collapses – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Total No. of Confirmed Sewer Chokes (Q64) x 100

Length of Reticulation/Gravity Mains (Q7) + Length of Rising Mains (Q8)

Notes: 1.

2. The Statewide median sewer main chokes and collapses is 44 per 100 km of sewer mains.

3. 2% of LWUs were unable to report on this item and those LWUs should institute a system to record and report such occurrences.


This figure shows ranked values of the 2007/08 sewer main chokes and collapses for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 sewer main chokes and collapses for the 24 LWUs shown ranges from 3 to 447 chokes per 100 km of sewer mains. The 2 LWUs on the right did not report this indicator for 2007/08 Results for the previous 5 years are also shown.

>10,000 properties

TWEE

D

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

CLA

REN

CE

VALL

EY

TAM

WO

RTH

R

EGIO

NAL OR

ANG

E

EUR

OBO

DAL

LA

GO

ULB

UR

N

MU

LWAR

EE

BATH

UR

ST

REG

ION

AL

QU

EAN

BEYA

N

CO

FFS

HAR

BOU

R

SHO

ALH

AVEN

BALL

INA

GO

SFO

RD

WYO

NG

ALBU

RY

DU

BBO

WAG

GA

WAG

GA

MID

CO

AST

WIN

GEC

ARR

IBEE

LISM

OR

E

SYD

NEY

WAT

ER

HU

NTE

R W

ATER

0

50

100

150

200

per 1

00km

of m

ains


SIN

GLE

TON

CO

WR

A

NAM

BUC

CA

CO

RO

WA MID

-WES

TER

N

REG

ION

AL

HAW

KESB

UR

Y

SNO

WY

RIV

ER

NAR

RAB

RI

RIC

HM

ON

D

VALL

EY

BYR

ON

PAR

KES

ARM

IDAL

E D

UM

ARES

Q

CO

UN

TRY

ENER

GY

TUM

UT

BEG

A VA

LLEY

MU

SWEL

LBR

OO

K

KEM

PSEY

GR

IFFI

TH

MO

REE

PLA

INS

UPP

ER H

UN

TER

GU

NN

EDAH

CO

OM

A-M

ON

ARO

LITH

GO

W

YOU

NG

0

50

100

150

200

per 1

00km

of m

ains

INVE

REL

L 23

9

FOR

BES

447


CO

BAR

NAR

RAN

DER

A

BELL

ING

EN

WEL

LIN

GTO

N

WEN

TWO

RTH

GLE

N IN

NES

SEVE

RN CO

OTA

MU

ND

RA

LEET

ON

DEN

ILIQ

UIN

CO

ON

AMBL

E

LAC

HLA

N

GR

EATE

R H

UM

E

CAB

ON

NE

YASS

VAL

LEY

BLAN

D

LIVE

RPO

OL

PLAI

NS

BER

RIG

AN

PALE

RAN

G

0

50

100

150

200

per 1

00km

of m

ains


LOC

KHAR

T

GU

ND

AGAI

OBE

RO

N

HAR

DEN

KYO

GLE

GLO

UC

ESTE

R

CAR

RAT

HO

OL

CEN

TRAL

D

ARLI

NG

HAY

GIL

GAN

DR

A

UR

ANA

TEN

TER

FIEL

D

WED

DIN

GW

YDIR

DU

NG

OG

BREW

ARR

INA

BLAY

NEY

MU

RR

UM

BID

GEE

WAK

OO

L

UR

ALLA

BALR

ANAL

D

GU

YRA

BOM

BALA

JER

ILD

ERIE

BOG

AN

WAL

CH

A

JUN

EE

TUM

BAR

UM

BA

CO

OLA

MO

N

BOU

RKE

BOO

RO

WA

UPP

ER L

ACH

LAN

WAL

GET

T

WAR

REN

0

50

100

150

200

per 1

00km

of m

ains

TEM

OR

A 44

5

WAR

RU

MBU

NG

LE 2

25


Figure 52: Total chokes (per 1,000 properties) – sewerage

Parameter: [No. of Confirmed Sewer Chokes (Q64) + No. of Chokes in House Branch Connections (Q67) + No. of Chokes in House Drains (Q68)] x 1000


Parameter: No. of Confirmed Sewer Chokes (Q64) x 1000

[No. of Residential Assessments (Q15) + No. of Non-Residential Assessments (Q16) x No. of Connected Properties per AssessmentParameter: No. of Chokes in House Branch Connections (Q67) x 1000



Total Chokes

LOC

KHAR

T

WAK

OO

L

UR

ANA

TUM

BAR

UM

BA

BLAN

D

CO

OM

A-M

ON

ARO

HU

NTE

R W

ATER

NAR

RO

MIN

E

WEN

TWO

RTH

PALE

RAN

G

BOO

RO

WA

NAR

RAN

DER

A

HAW

KESB

UR

Y

TWEE

D

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

WEL

LIN

GTO

N

NAM

BUC

CA

RIC

HM

ON

D V

ALLE

Y

MID

CO

AST

JER

ILD

ERIE

CO

WR

A

WAL

CH

A

SIN

GLE

TON

BALL

INA

MU

RR

AY

PAR

KES

EUR

OBO

DAL

LA

CLA

REN

CE

VALL

EY

SHO

ALH

AVEN

BOM

BALA

GU

YRA

GU

ND

AGAI

CAB

ON

NE

HAR

DEN

CO

RO

WA

TAM

WO

RTH

REG

ION

AL

SNO

WY

RIV

ER

GR

EATE

R H

UM

E

DU

BBO

MU

RR

UM

BID

GEE

BLAY

NEY

GLO

UC

ESTE

R

WAR

REN

OR

ANG

E

CO

FFS

HAR

BOU

R

WIN

GEC

ARR

IBEE

WED

DIN

CO

ON

AMBL

E

GR

IFFI

TH

GIL

GAN

DR

A

UPP

ER H

UN

TER

BREW

ARR

INA

HAY

TUM

UT

JUN

EE

WAG

GA

WAG

GA

INVE

REL

L

WAR

RU

MBU

NG

LE

YOU

NG

CO

UN

TRY

ENER

GY

WYO

NG U

RAL

LA

MU

SWEL

LBR

OO

K

GO

ULB

UR

N M

ULW

AREE

CO

OLA

MO

N

NAR

RAB

RI

YASS

VAL

LEY

LAC

HLA

N

CO

BAR

TEM

OR

A

CAR

RAT

HO

OL

GU

NN

EDAH

KYO

GLE

ALBU

RY

MID

-WES

TER

N R

EGIO

NAL

DEN

ILIQ

UIN

BEG

A VA

LLEY

GO

SFO

RD

CO

OTA

MU

ND

RA

BELL

ING

EN

BER

RIG

AN

BOG

AN BATH

UR

ST R

EGIO

NAL

LIVE

RPO

OL

PLAI

NS

GLE

N IN

NES

SEV

ERN

KEM

PSEY

QU

EAN

BEYA

N

MO

REE

PLA

INS

BALR

ANAL

D

GW

YDIR

OBE

RO

N

BYR

ON

LEET

ON

DU

NG

OG

70

ARM

IDAL

E D

UM

ARES

Q 7

5

WAR

REN

0

25

50

75

100

per 1

000

prop

ertie

s FOR

BES

185

CEN

TRAL

DAR

LIN

G 1

55

Sewer Main Chokes and Collapses

LOC

KHAR

T

WAK

OO

L

UR

ANA

GO

ULB

UR

N M

ULW

AREE

CO

BAR

TUM

BAR

UM

BA

BLAN

D

CO

OLA

MO

N

LAC

HLA

N

CO

OM

A-M

ON

ARO

BALR

ANAL

D

BOG

AN

HU

NTE

R W

ATER

NAR

RO

MIN

E GLE

N IN

NES

SEV

ERN

WEN

TWO

RTH

PALE

RAN

G

LEET

ON

CAR

RAT

HO

OL

BOO

RO

WA DEN

ILIQ

UIN

LIVE

RPO

OL

PLAI

NS

NAR

RAN

DER

A

TEM

OR

A

HAW

KESB

UR

Y

BEG

A VA

LLEY

TWEE

D

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

WEL

LIN

GTO

N

KEM

PSEY

NAM

BUC

CA

RIC

HM

ON

D V

ALLE

Y

MID

CO

AST

JER

ILD

ERIE

CO

WR

A

BATH

UR

ST R

EGIO

NAL

WAL

CH

A

SIN

GLE

TON

OBE

RO

N

BALL

INA

MU

RR

AY

PAR

KES

BELL

ING

EN

WYO

NG

BYR

ON

GO

SFO

RD

EUR

OBO

DAL

LA

CLA

REN

CE

VALL

EY

SHO

ALH

AVEN

BOM

BALA

GU

YRA

GU

ND

AGAI

CAB

ON

NE

HAR

DEN

MU

SWEL

LBR

OO

K

CO

RO

WA

CO

OTA

MU

ND

RA

TAM

WO

RTH

REG

ION

AL

QU

EAN

BEYA

N

SNO

WY

RIV

ER

UR

ALLA

GR

EATE

R H

UM

E

KYO

GLE

GU

NN

EDAH

DU

BBO

MU

RR

UM

BID

GEE BL

AYN

EY

GLO

UC

ESTE

R

YASS

VAL

LEY

WAR

REN

OR

ANG

E

CO

FFS

HAR

BOU

R

BER

RIG

AN

MO

REE

PLA

INS

WIN

GEC

ARR

IBEE

MID

-WES

TER

N R

EGIO

NAL

WED

DIN

CO

ON

AMBL

E GW

YDIR

GR

IFFI

TH

NAR

RAB

RI

GIL

GAN

DR

A

UPP

ER H

UN

TER

BREW

ARR

INA

HAY

ALBU

RY

TUM

UT

LISM

OR

E

JUN

EE

TEN

TER

FIEL

D

CO

UN

TRY

ENER

GY

YOU

NG

ARM

IDAL

E D

UM

ARES

Q

WAG

GA

WAG

GA

WAR

RU

MBU

NG

LE

INVE

REL

L

CEN

TRAL

DAR

LIN

G

0

25

50

75

100

per 1

000

prop

ertie

s

Chokes In House Branch Connections

CO

OM

A-M

ON

ARO

BALR

ANAL

D

GLE

N IN

NES

SEV

ERN

PALE

RAN

G

LEET

ON

NAR

RAN

DER

A

TEM

OR

A

HAW

KESB

UR

Y

BEG

A VA

LLEY

TWEE

D

RIC

HM

ON

D V

ALLE

Y

JER

ILD

ERIE

CO

WR

A

WAL

CH

A

SIN

GLE

TON

BALL

INA

MU

RR

AY

BELL

ING

EN

WYO

NG

EUR

OBO

DAL

LA

CLA

REN

CE

VALL

EY

SHO

ALH

AVEN

GU

YRA

GU

ND

AGAI

CAB

ON

NE

HAR

DEN

TAM

WO

RTH

REG

ION

AL

QU

EAN

BEYA

N

SNO

WY

RIV

ER GR

EATE

R H

UM

E

MU

RR

UM

BID

GEE

GLO

UC

ESTE

R

YASS

VAL

LEY

CO

FFS

HAR

BOU

R

BER

RIG

AN WIN

GEC

ARR

IBEE

CO

ON

AMBL

E

GR

IFFI

TH

NAR

RAB

RI

GIL

GAN

DR

A

UPP

ER H

UN

TER

BREW

ARR

INA

HAY

TUM

UT

LISM

OR

E

JUN

EE CO

UN

TRY

ENER

GY

WAG

GA

WAG

GA

WAR

RU

MBU

NG

LE

INVE

REL

L

FOR

BES

BLAY

NEY

MID

-WES

TER

N R

EGIO

NAL

WED

DIN

DU

BBO

GU

NN

EDAH

GO

SFO

RD

KYO

GLE

UR

ALLA

LAC

HLA

N

DEN

ILIQ

UIN

MO

REE

PLA

INS

BATH

UR

ST R

EGIO

NAL

KEM

PSEY

OBE

RO

N

BYR

ON

CO

RO

WA

MU

SWEL

LBR

OO

K

YOU

NG

0

25

50

75

per 1

000

prop

ertie

s

131

103


Figure 53: Sewer overflows to the environment – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Total No. of Sewage Overflows (Q63) x 100

Length of Reticulation/Gravity Mains (Q7) + Length of Rising Mains (Q8)

Notes: 1.

2. The Statewide median sewer overflows to the environment is 12 per 100 km of sewer mains.

3. 31% of reporting LWUs reported no sewer overflows.


This figure shows ranked values of the 2007/08 sewer overflows to the environment for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 sewer overflows to the environment for the 26 LWUs shown ranges from 1 to 110 overflows per 100 km of sewer mains. The 2 utililties on the right did not report this indicator for 2007/08. Results for the previous 5 years are also shown.

>10,000 properties

MID

CO

AST

BALL

INA

LISM

OR

E

TWEE

D WAG

GA

WAG

GA

SHO

ALH

AVEN

TAM

WO

RTH

REG

ION

AL

CLA

REN

CE

VALL

EY

QU

EAN

BEYA

N

OR

ANG

E

GO

SFO

RD

CO

FFS

HAR

BOU

R

EUR

OBO

DAL

LA

ALBU

RY

DU

BBO

GO

ULB

UR

N

MU

LWAR

EE BATH

UR

ST

REG

ION

AL

WIN

GEC

ARR

IBEE

WYO

NG

POR

T

MAC

QU

ARIE

-

HAS

TIN

GS

SYD

NEY

WAT

ER

HU

NTE

R W

ATER

0

25

50

75

100

per 1

00km

of m

ains


FOR

BES

NAR

RAB

RI

SNO

WY

RIV

ER

KEM

PSEY

BEG

A VA

LLEY

NAM

BUC

CA

CO

UN

TRY

ENER

GY

CO

OM

A-M

ON

ARO

INVE

REL

L

MU

SWEL

LBR

OO

K

MO

REE

PLA

INS

CO

RO

WA

MID

-WES

TER

N

REG

ION

AL

TUM

UT

GU

NN

EDAH

PAR

KES

HAW

KESB

UR

Y

BYR

ON

SIN

GLE

TON

RIC

HM

ON

D

VALL

EY

GR

IFFI

TH

UPP

ER H

UN

TER

LITH

GO

W

CO

WR

A

ARM

IDAL

E

DU

MAR

ESQ

0

25

50

75

100

per 1

00km

of m

ains

YOU

NG

110


BER

RIG

AN

YASS

VAL

LEY

GR

EATE

R H

UM

E

GLE

N IN

NES

SEVE

RN

WEL

LIN

GTO

N

WAR

RU

MBU

NG

LE

CO

BAR

DEN

ILIQ

UIN

WEN

TWO

RTH

LAC

HLA

N

LIVE

RPO

OL

PLAI

NS

CAB

ON

NE

PALE

RAN

G

TEM

OR

A

LEET

ON

NAR

RAN

DER

A

CO

ON

AMBL

E

CO

OTA

MU

ND

RA

BELL

ING

EN

BLAN

D

0

25

50

75

100

per 1

00km

of m

ains


BLAY

NEY

TEN

TER

FIEL

D

HAY

JER

ILD

ERIE

BALR

ANAL

D

LOC

KHAR

T

BREW

ARR

INA

BOM

BALA

MU

RR

UM

BID

GEE

UR

ANA

BOG

AN

JUN

EE

WAK

OO

L

WED

DIN

GU

YRA

GIL

GAN

DR

A

CEN

TRAL

DAR

LIN

G

UR

ALLA

HAR

DEN

KYO

GLE

GLO

UC

ESTE

R

WAR

REN

GU

ND

AGAI

BOU

RKE

CAR

RAT

HO

OL

OBE

RO

N

WAL

CH

A

DU

NG

OG

TUM

BAR

UM

BA

BOO

RO

WA

WAL

GET

T

UPP

ER L

ACH

LAN

GW

YDIR

0

25

50

75

100

per 1

00km

of m

ains



Figure 54: Recycled water – sewerage y g

Notes: 1.


The total volume of recycled water for non-metropolitan NSW was 32000 ML, which was 19 % of the total volume of sewage collected. Re-use was carried out by 74% of LWUs. 18% of LWUs recycled over 50% of their effluent.

Total Recycled Volume (up to 1000ML)

GOULB

URN M

ULW

AREE

BATH

URST

REG

IONAL

COFF

S HAR

BOUR

ARM

IDAL

E DUM

ARES

Q

BYRON

COUNTR

Y EN

ERGY

BEGA

VALL

EY

WAG

GA

WAG

GA

WAL

GET

T

NAR

RAB

RI

GUNNED

AH

SINGLE

TON

DEN

ILIQ

UIN

GRIF

FITH

COROW

A

TWEE

D

RIC

HM

OND V

ALLE

Y

GOSF

ORD

PORT

MAC

QUAR

IE-H

ASTI

NGS

EUROBO

DAL

LA

BLAY

NEY

COOTA

MUNDRA

HAW

KESB

URY

UPP

ER H

UNTE

R

BREW

ARRIN

A

PARKE

S

MURRAY

NAM

BUCCA

LACHLA

N

JUNEE

YOUNG

BLAN

D

YASS

VAL

LEY

TENTE

RFI

ELD

CLA

REN

CE

VALL

EY

GUNDAG

AI

COBA

R

BALL

INA

CAB

ONNE

TEM

ORA

BERRIG

AN

HAR

DEN

COOLA

MON

GREA

TER H

UM

E

WIN

GEC

ARRIB

EE

LEET

ON

WAR

RUM

BUNGLE

LOCKH

ART

MID

COAS

T

MID

-WES

TERN R

EGIO

NAL

QUEA

NBE

YAN

KEM

PSEY

COONAM

BLE

COOM

A-M

ONAR

O

BOM

BALA

LISM

ORE

WED

DIN

TUM

UT

GW

YDIR

MURRUM

BIDGEE

KYOGLE

GLE

N IN

NES

SEV

ERN

WAR

REN

FORBE

S

JERIL

DER

IE

PALE

RAN

G

GIL

GAN

DRA

MUSW

ELLB

ROOK

MOREE

PLA

INS

0

500

1000

1500

(ML)

Woodlots and Pasture Improvement

WAG

GA

WAG

GA

0

5

10

15

20

(ML)

Horticulture and Viticulture

MUSW

ELLB

ROOK

COFF

S HAR

BOUR

BLAY

NEY

PARKE

S

JERIL

DER

IE

GW

YDIR

1

JERIL

DER

IE 5

TWEE

D

0

250

500

750

1000

(ML)

Golf CoursesM

USW

ELLB

ROOK

COFF

S HAR

BOUR

BEGA

VALL

EY

WAG

GA

WAG

GA

TWEE

D

EUROBO

DAL

LA

COOTA

MUNDRA

PARKE

S

LACHLA

N

JUNEE

YOUNG

CLA

REN

CE

VALL

EY

GUNDAG

AI

CAB

ONNE

TEM

ORA

GREA

TER H

UM

E

WIN

GEC

ARRIB

EE

LOCKH

ART

COONAM

BLE

WED

DIN

TUM

UT

GW

YDIR

KYOGLE

COONAM

BLE

5

BYRON

COOLA

MON

UPP

ER H

UNTE

R

PORT

MAC

QUAR

IE-

HAS

TINGS

COBA

R

BALL

INA

BERRIG

AN

MOREE

PLA

INS

0

100

200

300

400

500

(ML)

Other

BATH

URST

REG

IONAL

COFF

S HAR

BOUR

DEN

ILIQ

UIN

TWEE

D

GOSF

ORD

EUROBO

DAL

LA

LACHLA

N

JUNEE

GREA

TER H

UM

E

WIN

GEC

ARRIB

EE

LEET

ON

MID

COAS

T

QUEA

NBE

YAN

KEM

PSEY

COONAM

BLE

WED

DIN

TUM

UT

GW

YDIR

FORBE

S

WEL

LINGTO

N 1

BYRON

WAG

GA

WAG

GA

YOUNG

COOM

A-M

ONAR

O

0

250

500

750

1000

(ML)

Non-potable Town Supply

MUSW

ELLB

ROOK

BYRON

WAG

GA

WAG

GA

BLAY

NEY

UPP

ER H

UNTE

R

JUNEE CLA

REN

CE

VALL

EY

BALL

INA

KEM

PSEY

GW

YDIR

JERIL

DER

IE TW

EED

COUNTR

Y EN

ERGY

0

250

500

750

1000

(ML)

HUNTE

R 4

060

SYDNEY

778

0

Total Recycled Volume (>1000ML)

ORAN

GE

DUBB

O

TAM

WORTH

REG

IONAL

SHOAL

HAV

EN

WYO

NG

SYDNEY

WAT

ER

ALBU

RY

HUNTE

R W

ATER

0

5000

10000

15000

20000

25000

(ML)

Woodlots and Pasture Improvement

0

5

10

15

20

(ML)

Horticulture and Viticulture

ORAN

GE

0

1000

2000

3000

4000

5000

(ML)

Golf Courses

SHOAL

HAV

EN

0

100

200

300

400

500

(ML)

Non-potable Town Supply

SYDNEY

WAT

ER

HUNTE

R W

ATER

ORAN

GE

SHOAL

HAV

EN

WYO

NG

0

2000

4000

6000

8000

10000

(ML)

Other

ORAN

GE

WYO

NG

SHOAL

HAV

EN

0

1000

2000

3000

(ML)

Figure 55: Recycled water (% of effluent recycled) – sewerage

Parameter: Total Volume Recycled (STW Q25) x 100 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Volume of Sewage Receiving Secondary Treatment (STW Q18)

Notes: 1.

2.

3. The Statewide median reuse of recycled water is 9% of effluent recycled.

4. Reuse of recycled water was carried out by 74% of LWUs. Statewide, 19% of the total volume of sewage collected was recycled. The total volume recycled in non-metropolitan NSW was 32,000 ML.


This figure shows ranked values of the 2007/08 recycled water (% of sewage effluent recycled) for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 recycled water (% of sewage effluent recycled) for the 23 LWUs shown ranges from 84% to 0%. Results for the previous 5 years are also shown.

The 2006/07 result has been adopted for those LWUs that did not report but historically report consistent effluent reuse (generally >25%). These LWUs are shown in italics bold in Table 5 on page 104.

>10,000 properties

BATH

UR

ST

REG

ION

AL

CO

FFS

HAR

BOU

R

WYO

NG

EUR

OBO

DAL

LA

HU

NTE

R W

ATER

BALL

INA

SYD

NEY

WAT

ER

TWEE

D

GO

SFO

RD

WIN

GEC

ARR

IBEE

SHO

ALH

AVEN

WAG

GA

WAG

GA

TAM

WO

RTH

REG

ION

AL

OR

ANG

E

ALBU

RY

DU

BBO

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

CLA

REN

CE

VALL

EY

QU

EAN

BEYA

N

LISM

OR

E

MID

CO

AST

GO

ULB

UR

N

MU

LWAR

EE

0

25

50

75

100

% o

f Effl

uent

Rec

ycle

d

3,001 to 10,000 propertiesM

OR

EE P

LAIN

S

BEG

A VA

LLEY

PAR

KES

CO

OM

A-M

ON

ARO

TUM

UT

MID

-WES

TER

N

REG

ION

AL

FOR

BES

SNO

WY

RIV

ER

CO

WR

A

LITH

GO

W

INVE

REL

L

RIC

HM

ON

D

VALL

EY

BYR

ONC

OR

OW

A

KEM

PSEYSI

NG

LETO

N

HAW

KESB

UR

Y

GR

IFFI

TH

NAM

BUC

CA

UPP

ER H

UN

TER

MU

SWEL

LBR

OO

K

NAR

RAB

RI

YOU

NGAR

MID

ALE

DU

MAR

ESQ

CO

UN

TRY

ENER

GY

GU

NN

EDAH

0

25

50

75

100

% o

f Effl

uent

Rec

ycle

d


CAB

ON

NE

BLAN

D

CO

BAR

GLE

N IN

NES

SEVE

RN

PALE

RAN

G

WEN

TWO

RTH

WEL

LIN

GTO

N

BELL

ING

EN

NAR

RAN

DER

A

LIVE

RPO

OL

PLAI

NSTE

MO

RA

LAC

HLA

N

CO

ON

AMBL

E

WAR

RU

MBU

NG

LE

LEET

ON

DEN

ILIQ

UIN

YASS

VAL

LEY

GR

EATE

R H

UM

E

BER

RIG

AN

CO

OTA

MU

ND

RA

0

25

50

75

100

% o

f Effl

uent

Rec

ycle

d


BOM

BALA

WED

DIN

CAR

RAT

HO

OL

BOU

RKE

UPP

ER L

ACH

LAN

UR

ALLA

GU

YRA

GLO

UC

ESTE

R

HAY

UR

ANA

BALR

ANAL

D

OBE

RO

N

CEN

TRAL

DAR

LIN

G

WAL

CH

A

BOG

AN

TUM

BAR

UM

BA

BOO

RO

WA

JUN

EE

MU

RR

UM

BID

GEE

BLAY

NEY

WAK

OO

L

BREW

ARR

INA

TEN

TER

FIEL

D

JER

ILD

ERIE

GIL

GAN

DR

A

WAL

GET

T

CO

OLA

MO

N

GU

ND

AGAI

LOC

KHAR

T

HAR

DEN

KYO

GLE

WAR

REN

GW

YDIR

0

25

50

75

100

% o

f Effl

uent

Rec

ycle

d


Figure 56: Energy consumption per ML – sewerage

2005/06 2006/07 2007/08Parameter: Total Energy Usage (S Q77) x 1000

Total Volume of Sewage Collected ((Q26)

Notes: 1.2. For general notes see page 18.

This figure shows ranked values of the 2007/08 total energy consumption per ML. The energy consumption per ML for the 56 Local Water Utilitites (LWUs) shown range from about 14 to 2600kWh per connected property.

GIL

GA

ND

RA

CO

OTA

MU

ND

RA

CO

BA

R

YO

UN

G

WA

LCH

A

WA

KOO

L

AR

MID

ALE

DU

MA

RES

Q

OB

ERO

N

RIC

HM

ON

D V

ALL

EY

KY

OG

LE

MU

RR

AY

GLO

UC

ES

TER

CO

UN

TRY

EN

ER

GY

CO

ON

AM

BLE

TAM

WO

RTH

RE

GIO

NA

L

MU

RR

UM

BID

GE

E

GW

YD

IR

GR

EA

TER

HU

ME

JER

ILD

ER

IE

KEM

PS

EY

WA

GG

A W

AGG

A

HA

WK

ES

BU

RY

CO

RO

WA

MU

SW

ELL

BR

OO

K

DE

NIL

IQU

IN

MO

RE

E P

LAIN

S

TWE

ED

BY

RO

N

LAC

HLA

N

UR

AN

A

BO

MB

ALA

BE

RR

IGA

N

TUM

UT

GU

YR

A

LEE

TON

CA

RR

ATH

OO

L

PA

LER

AN

G

GR

IFFI

TH

WA

RR

UM

BU

NG

LE

QU

EA

NB

EYA

N

CLA

RE

NC

E V

ALL

EY

GO

SFO

RD

CO

FFS

HA

RB

OU

R

INV

ERE

LL

WE

LLIN

GTO

N

UR

ALL

A

BA

LLIN

A

ALB

UR

Y

DU

BB

O

GO

ULB

UR

N M

ULW

AR

EE

BE

GA

VA

LLE

Y

POR

T M

AC

QU

AR

IE-

HA

STI

NG

S

EU

RO

BO

DA

LLA

OR

AN

GE

BLA

YN

EY

SHO

ALH

AV

EN

HA

RD

EN

WE

NTW

OR

TH CA

BO

NN

E

WIN

GE

CA

RR

IBE

E

0

500

1,000

1,500

2,000

2,500

Ener

gy C

onsu

mpt

ion

(kW

h/M

L)

FOR

BES

GLE

N IN

NE

S SE

VER

NE

2510

Figure 57: Energy consumption per property – sewerage

2005/06 2006/07 2007/08Parameter: Total Energy Usage (Q77) x 1000

[No. of Residential Assessments (Q15) + No. of Non-Residential Assessments (Q16) x No. of Connected Properties per AssessmentNotes:

1.


This figure shows ranked values of the 2007/08 total energy consumption per connected property. The energy usage per connected property for the 57 Local Water Utilitites (LWUs) shown range from about 2 to 260kWh per connected property.

CO

OTA

MU

ND

RA

CO

BAR

YO

UN

G

HAR

DE

N

UR

AN

A

WAL

CH

A

MU

RR

AY

CO

UN

TRY

EN

ERG

Y

MU

RR

UM

BID

GE

E

WA

KOO

L

BER

RIG

AN

OB

ER

ON

CAB

ON

NE

BLA

ND

CLA

REN

CE

VA

LLE

Y

CA

RR

ATH

OO

L

PALE

RA

NG

KYO

GLE

GR

EATE

R H

UM

E

BO

MB

ALA

WAR

RU

MBU

NG

LE

RIC

HM

ON

D V

ALL

EY

GLO

UC

ES

TER

GW

YD

IR

LAC

HLA

N

CO

RO

WA

QU

EAN

BEY

AN

TAM

WO

RTH

RE

GIO

NAL

TUM

UT

WEN

TWO

RTH

DEN

ILIQ

UIN

BLA

YNEY

WAG

GA

WA

GG

A

INV

EREL

L

BEG

A V

ALLE

Y

LEE

TON

SH

OA

LHA

VEN

MU

SW

ELLB

RO

OK

GR

IFFI

TH

GO

SFO

RD

GO

ULB

UR

N M

ULW

AR

EE

BYR

ON

GU

YRA

EU

RO

BOD

ALL

A

JER

ILD

ER

IE

CO

ON

AM

BLE

GIL

GAN

DR

A

AR

MID

ALE

DU

MAR

ESQ

KE

MPS

EY

WEL

LIN

GTO

N

POR

T M

AC

QU

ARIE

-H

AST

ING

S

MO

REE

PLA

INS

UR

ALL

A

CO

FFS

HA

RB

OU

R

ALBU

RY

WIN

GE

CA

RR

IBE

E

OR

ANG

E

BAL

LIN

A

DU

BBO

TWE

ED

HAW

KES

BU

RY

0

100

200

300

400

Ener

gy C

onsu

mpt

ion

(kW

h/pr

oper

ty)

GLE

N IN

NES

SEV

ERN

E 51

5

FOR

BES


Figure 58: Enviornmental incidents, management systems, capital investment – sewerage

Parameter: Total Number of Minor Incidents with Inconsequential Effects (Q69)


Parameter: Total Number of Incidents with Limited Enviromental Impacts (Q70)


Parameter: Total Number of Incidents with Irreversible Enviromental Impacts (Q71)

[No. of Residential Assessments (Q15) + No. of Non-Residential Assessments (Q16) x No. of Connected Properties per AssessmentParameter: Capital Expenditure on Improving Environmental Performance ($) (Q77)


Note:1.

2. The following 37 LWUs have prepared a sewerage Environmental Management Plan:


Albury, Bega Valley, Bombala, Brewarrina, Cabonne, Carrathool, Clarence Valley, Coffs Harbour, Cootamundra, Corowa, Country Energy, Dubbo, Eurobodalla, Gosford, Goulburn Mulwaree, Greater Hume, Griffith, Gunnedah, Kempsey, Kyogle, Lismore, Lithgow, Lockhart, MidCoast Water, Murray, Murrumbidgee, Nambucca, Shoalhaven, Tumut, Uralla, Wagga Wagga, Wakool, Walcha, Weddin, Wingecaribee, Wyong.

The following 21 utilities did not report for environmental incidents: Balranald, Bland, Boorowa, Carrathool, Cobar, Coolamon, Cooma-Monaro, Country Energy, Glen Innes-Severn, Lachlan, Liverpool Plains, Lockhart, Midwestern Regional, Narrandera, Narromine, Palerang, Snowy River, Temora, Tumbarumba, Tumut, and Wentworth. 23 Utilities reported and are shown in the figure above, while 47 utilities reported zero environmental incidents.

Environmental Incidents

NAR

RAB

RI

CLA

REN

CE

VALL

EY

CO

ON

AMBL

E

WAR

REN

KEM

PSEY

DEN

ILIQ

UIN

FOR

BES

OBE

RO

N

SNO

WY

RIV

ER

BEG

A VA

LLEY

CEN

TRAL

DAR

LIN

G

UR

ALLA

CO

FFS

HAR

BOU

R

#VAL

UE!

NAM

BUC

CA

BELL

ING

EN

OR

ANG

E

EUR

OBO

DAL

LA

QU

EAN

BEYA

N

CAB

ON

NE

MU

SWEL

LBR

OO

K BYR

ON

BALL

INA

GR

IFFI

TH

WYO

NG

(o.4

lim

ited)

PAR

KES

GU

ND

AGAI

MID

CO

AST

TWEE

D

POR

T M

ACQ

UAR

IE-H

ASTI

NG

S

WIN

GEC

ARR

IBEE

DU

BBO G

OSF

OR

D

ALBU

RY

WYO

NG

CO

FFS

HAR

BOU

R

GIL

GAN

DR

A

0

5

10

15

20

25

30

35

Minor Incident with Inconsequential Effects (per 1000 properties)

Incident with Limited Environmental Impacts (per 1000 properties)

Incident with Irreversible Environmental Impacts (Total number of incidents)

BATH

UR

ST R

EGIO

NAL

144 146

MID

WES

TER

N R

EGIO

NAL

69

SHO

ALH

AVEN

169

PALE

RAN

G 3

9

Capital Investment on Improving Environmental Performance(less than $1,000 per property)

CO

OM

A-M

ON

ARO

GR

IFFI

TH

WIN

GEC

ARR

IBEE

DU

BBO

KEM

PSEY

GU

NN

EDAH

YOU

NG

BELL

ING

EN

CO

UN

TRY

ENER

GY

CAB

ON

NE

GLO

UC

ESTE

R

LEET

ON

WAL

CH

A

TEM

OR

A

LAC

HLA

N

NAR

RAB

RI

TUM

UT

BER

RIG

AN

UR

ALLA

GW

YDIR

GIL

GAN

DR

A

PAR

KES

OBE

RO

N

PALE

RAN

G

JUN

EE

WAK

OO

L

KYO

GLE

BLAY

NEY

0

250

500

750

1,000

($/p

rope

rty)

74755

Capital Investment on Improving Environmental Performance (more than $1,000 per property)

CO

FFS

HAR

BOU

R

MID

CO

AST

BEG

A VA

LLEY

WAG

GA

WAG

GA

CO

RO

WA

CLA

REN

CE

VALL

EY

TWEE

D

BYR

ON

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

TAM

WO

RTH

REG

ION

AL

QU

EAN

BEYA

N

EUR

OBO

DAL

LA

RIC

HM

ON

D V

ALLE

Y

YASS

VAL

LEY

MO

REE

PLA

INS

0

10,000

20,000

30,000

40,000

50,000

($/p

rope

rty)

HAR

DEN

195

,000


Figure 59: Economic real rate of return – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: [Operating Result (S16) + Interest Expense (S4a) - Interest Income (S10) - Grants for Acquisition of Assets (S12a)] x 100

Written Down Replacement Cost of System Assets, Plant & Equipment (S34)

Notes: 1.

2. The Statewide median sewerage ERRR is 1.1%.

3. The ERRR was not reported for Sydney and Hunter Water Corporations from 2002/03 to 2004/05. The reported values for return on assets have been shown for these years.

4. The ERRR includes developer provided assets and capital contributions from other LWUs.


This figure shows ranked values of the 2007/08 sewerage economic real rate of return (ERRR) for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 sewerage real rate of return for the 25 LWUs shown ranges from 8% to -1.7%. Results for the previous 5 years are also shown.

>10,000 properties

ALBU

RY

EUR

OBO

DAL

LA

CLA

REN

CE

VALL

EY

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

LISM

OR

E

TWEE

D

BATH

UR

ST

REG

ION

AL

TAM

WO

RTH

REG

ION

AL

GO

ULB

UR

N

MU

LWAR

EE

WYO

NG

BALL

INA

MID

CO

AST

QU

EAN

BEYA

N

WAG

GA

WAG

GA

GO

SFO

RD

SHO

ALH

AVEN

DU

BBO

WIN

GEC

ARR

IBEE

CO

FFS

HAR

BOU

R

OR

ANG

E

-6-4-202468

10

%


FOR

BES

ARM

IDAL

E

DU

MAR

ESQ

CO

UN

TRY

ENER

GYYO

UN

G

MO

REE

PLA

INS

BYR

ON

RIC

HM

ON

D

VALL

EY

CO

RO

WA

HAW

KESB

UR

Y

SNO

WY

RIV

ER

MU

SWEL

LBR

OO

K

BEG

A VA

LLEY

SIN

GLE

TON

PAR

KES

MID

-WES

TER

N

REG

ION

AL

KEM

PSEY

NAM

BUC

CA

GR

IFFI

TH

GU

NN

EDAH

CO

OM

A-M

ON

ARO

INVE

REL

L

UPP

ER H

UN

TER

CO

WR

A

NAR

RAB

RI

TUM

UT

LITH

GO

W

-6-4-202468

10

%


NAR

RAN

DER

A

TEM

OR

A

CO

BAR W

ARR

UM

BUN

GLE

LIVE

RPO

OL

PLAI

NS

BER

RIG

AN

YASS

VAL

LEY

PALE

RAN

G

BLAN

D

GR

EATE

R H

UM

E

WEN

TWO

RTH

BELL

ING

EN

LAC

HLA

N

CO

OTA

MU

ND

RA

CAB

ON

NE

GLE

N IN

NES

SEVE

RN

LEET

ON

WEL

LIN

GTO

N

DEN

ILIQ

UIN

-6-4-202468

10

%


WAL

GET

T

GU

YRA

TEN

TER

FIEL

D

WAL

CH

A

GLO

UC

ESTE

R

UR

ANA

GIL

GAN

DR

A

UPP

ER L

ACH

LAN

MU

RR

UM

BID

GEE

BALR

ANAL

D

JUN

EE

WED

DIN

BOU

RKE

WAK

OO

L

GW

YDIR

CO

OLA

MO

N

CEN

TRAL

DAR

LIN

G

HAY

CAR

RAT

HO

OL

HAR

DEN

GU

ND

AGAI

LOC

KHAR

T

WAR

REN

BREW

ARR

INA

BOO

RO

WA

BOG

AN

OBE

RO

N

BLAY

NEY

BOM

BALA

UR

ALLA

TUM

BAR

UM

BA

JER

ILD

ERIE

KYO

GLE

-6-4-202468

10

%

CO

ON

AMBL

E -6

.8


Figure 60: Operating cost (OMA) per property – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Management Expenses (S1) + Total Operations Expenses (S2) - Purchase of Water + Bulk Supplier's OMA


Notes: 1.

2. The Statewide median operating cost per connected property is $320.


This figure shows ranked values of the 2007/08 water supply operating cost (OMA - operation, maintenance and administration) per property for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the operating costs for the 26 LWUs shown ranges from $112 to $570 per connected property. Results for the previous 5 years are also shown in Jan 2008$.

>10,000 properties

WAG

GA

WAG

GA

HU

NTE

R W

ATER

SYD

NEY

WAT

ER

GO

SFO

RD

TAM

WO

RTH

REG

ION

AL

QU

EAN

BEYA

N

WYO

NG

BATH

UR

ST

REG

ION

AL

OR

ANG

E

GO

ULB

UR

N

MU

LWAR

EE

CLA

REN

CE

VALL

EY

TWEE

D

POR

T

MAC

QU

ARIE

-

HAS

TIN

GS

LISM

OR

E

SHO

ALH

AVEN

CO

FFS

HAR

BOU

R

DU

BBO

WIN

GEC

ARR

IBEE

ALBU

RY

BALL

INA

EUR

OBO

DAL

LA

MID

CO

AST

0100200300400500600

$ pe

r pro

pert

y


GU

NN

EDAH

CO

UN

TRY

ENER

GY

FOR

BES

CO

WR

A

NAM

BUC

CA

MID

-WES

TER

N

REG

ION

AL

INVE

REL

L

CO

RO

WA

ARM

IDAL

E

DU

MAR

ESQ

RIC

HM

ON

D

VALL

EY

CO

OM

A-M

ON

ARO

BYR

ON

SIN

GLE

TON

NAR

RAB

RI

PAR

KES

LITH

GO

W

MU

SWEL

LBR

OO

K

HAW

KESB

UR

Y

SNO

WY

RIV

ER

BEG

A VA

LLEY

GR

IFFI

TH

MO

REE

PLA

INS

UPP

ER H

UN

TER

TUM

UT

YOU

NG

KEM

PSEY

0100200300400500600

$ pe

r pro

pert

y


CO

BAR

CAB

ON

NE

BER

RIG

AN

LIVE

RPO

OL

PLAI

NS

GLE

N IN

NES

SEVE

RN

WEN

TWO

RTH

GR

EATE

R H

UM

E

CO

ON

AMBL

E

WEL

LIN

GTO

N

BLAN

D

LEET

ON

CO

OTA

MU

ND

RA

NAR

RAN

DER

A

BELL

ING

EN

PALE

RAN

G

DEN

ILIQ

UIN

YASS

VAL

LEY

WAR

RU

MBU

NG

LE

LAC

HLA

N

TEM

OR

A

0100200300400500600

$ pe

r pro

pert

y


WED

DIN

BALR

ANAL

D

BOO

RO

WA

BOM

BALA

GIL

GAN

DR

A

CO

OLA

MO

N

WAL

GET

T

JUN

EE

TUM

BAR

UM

BA

WAK

OO

L

BOG

AN

WAL

CH

A

GU

YRA

GU

ND

AGAI

KYO

GLE

UPP

ER L

ACH

LAN

HAR

DEN

BLAY

NEY

OBE

RO

N

BOU

RKE

WAR

REN

GLO

UC

ESTE

R

GW

YDIR

CEN

TRAL

DAR

LIN

G

MU

RR

UM

BID

GEE BR

EWAR

RIN

A

JER

ILD

ERIE

LOC

KHAR

T

UR

ANA U

RAL

LA

TEN

TER

FIEL

D

HAY

CAR

RAT

HO

OL

0100200300400500600

$ pe

r pro

pert

y


Figure 61: Operating cost (OMA) per 100 kim of main – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Management Expenses (S1) + Total Operations and Maintenance Expenses (S2)

[Length of Reticulation Mains (Q7) + Length of Rising Mains (Q8)] x 10

Notes: 1.

2. The Statewide median operating cost is $1.33M per 100 km of sewer main.


This figure shows ranked values of the 2007/08 sewerage operating cost (OMA - operation, maintenance and administration) per 100 km of main for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the sewerage operating costs for the 26 LWUs shown ranges from $0.48M to $2.14M per 100 km of sewer main. Results for the previous 5 years are also shown in Jan 2008$.

>10,000 properties

WAG

GA

WAG

GA

OR

ANG

E

DU

BBO

QU

EAN

BEYA

N

LISM

OR

E

MID

CO

AST

TAM

WO

RTH

REG

ION

AL

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

EUR

OBO

DAL

LA

WIN

GEC

ARR

IBEE

CLA

REN

CE

VALL

EY

ALBU

RY

HU

NTE

R W

ATER

TWEE

D

GO

ULB

UR

N

MU

LWAR

EE

CO

FFS

HAR

BOU

R

WYO

NG

BALL

INA

GO

SFO

RD

BATH

UR

ST

REG

ION

AL

SHO

ALH

AVEN

SYD

NEY

WAT

ER

0

500

1000

1500

2000

$'00

0 pe

r 100

km

of m

ain


GU

NN

EDAH

CO

OM

A-M

ON

ARO

SIN

GLE

TON

FOR

BES

CO

RO

WA

MID

-WES

TER

N

REG

ION

AL

CO

WR

A

NAM

BUC

CA

INVE

REL

L

ARM

IDAL

E

DU

MAR

ESQ

CO

UN

TRY

ENER

GY

BEG

A VA

LLEY

HAW

KESB

UR

Y

MO

REE

PLA

INS

MU

SWEL

LBR

OO

K

NAR

RAB

RI

LITH

GO

W RIC

HM

ON

D

VALL

EY

TUM

UT

GR

IFFI

TH

UPP

ER H

UN

TER

KEM

PSEY

PAR

KES

YOU

NG

0

500

1000

1500

2000

$'00

0 pe

r 100

km

of m

ain

BYR

ON

213

5


WEN

TWO

RTH

LAC

HLA

N

BER

RIG

AN

LIVE

RPO

OL

PLAI

NS

CAB

ON

NE

GR

EATE

R H

UM

E

WEL

LIN

GTO

N

LEET

ON

BELL

ING

EN

CO

OTA

MU

ND

RA

TEM

OR

A

PALE

RAN

G

CO

BAR

YASS

VAL

LEY

GLE

N IN

NES

SEVE

RN

CO

ON

AMBL

E

DEN

ILIQ

UIN

NAR

RAN

DER

A

WAR

RU

MBU

NG

LE

BLAN

D

0

500

1000

1500

2000

$'00

0 pe

r 100

km

of m

ain


BALR

ANAL

D

BOM

BALA

GU

ND

AGAI

CO

OLA

MO

N

LOC

KHAR

T

WAK

OO

L

GW

YDIR

GU

YRA

BREW

ARR

INA

JER

ILD

ERIE

TEN

TER

FIEL

D

BOG

AN

BLAY

NEY

CAR

RAT

HO

OL

MU

RR

UM

BID

GEE

BOU

RKE

WAL

CH

A

WAL

GET

T

HAY

GLO

UC

ESTE

R

HAR

DEN U

RAL

LA

OBE

RO

N WAR

REN

KYO

GLE

UPP

ER L

ACH

LAN

WED

DIN

JUN

EE

BOO

RO

WA

CEN

TRAL

DAR

LIN

G

UR

ANA

GIL

GAN

DR

A

TUM

BAR

UM

BA

0

500

1000

1500

2000

$'00

0 pe

r 100

km

of m

ain

SNO

WY

RIV

ER 2

136


Figure 62: Operating cost (OMA) per kL – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Management Expenses (S1) + Total Operations and Maintenance Expenses (S2)

Volume of Sewerage Receiving Secondary Treatment (Q26) x 10

Notes: 1.

2. The Statewide median operating cost is 133c/kL.


This figure shows ranked values of the 2007/08 sewerage operating cost (OMA - operation, maintenance and administration) per 100 km of main for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the sewerage operating costs for the 26 LWUs shown ranges from 60c/kL to 357c/kL. The 2007/08. Results for the previous 5 years are also shown in Jan 2008$.

>10,000 properties

WAG

GA

WAG

GA

QU

EAN

BEYA

N

TAM

WO

RTH

REG

ION

AL

POR

T

MAC

QU

ARIE

-

HAS

TIN

GS

GO

SFO

RD

WYO

NG

BATH

UR

ST

REG

ION

AL

OR

ANG

E

TWEE

D

CLA

REN

CE

VALL

EY

DU

BBO

GO

ULB

UR

N

MU

LWAR

EE

SHO

ALH

AVEN

ALBU

RY

MID

CO

AST

WIN

GEC

ARR

IBEE

CO

FFS

HAR

BOU

R

LISM

OR

E

EUR

OBO

DAL

LA

SYD

NEY

WAT

ER

HU

NTE

R W

ATER

050

100150200250

(c/k

L)

BALL

INA

253

3,001 to 10,000 propertiesG

UN

NED

AH

NAM

BUC

CA

RIC

HM

ON

D

VALL

EY

HAW

KESB

UR

Y

FOR

BES

CO

WR

A

ARM

IDAL

E

DU

MAR

ESQ

UPP

ER H

UN

TER

INVE

REL

L

TUM

UT

BYR

ON

LITH

GO

W

MU

SWEL

LBR

OO

K

KEM

PSEY

PAR

KES

NAR

RAB

RI

CO

RO

WA

CO

UN

TRY

ENER

GY

MID

-WES

TER

N

REG

ION

AL

MO

REE

PLA

INS

GR

IFFI

TH

YOU

NG SIN

GLE

TON

0

50

100

150

200

250

(c/k

L)

BEG

A VA

LLEY

357


LEET

ON

LAC

HLA

N

TEM

OR

A

LIVE

RPO

OL

PLAI

NS

CO

OTA

MU

ND

RA

BELL

ING

EN

CO

ON

AMBL

E

GR

EATE

R H

UM

E

PALE

RAN

G

DEN

ILIQ

UIN

YASS

VAL

LEY

NAR

RAN

DER

A

WEL

LIN

GTO

N

GLE

N IN

NES

SEVE

RN

CO

BAR

WEN

TWO

RTH

CAB

ON

NE

BER

RIG

AN

WAR

RU

MBU

NG

LE

BLAN

D

0

50

100

150

200

250

(c/k

L)


BOG

AN

WAL

GET

T

CEN

TRAL

DAR

LIN

G

TUM

BAR

UM

BA

WED

DIN

GIL

GAN

DR

A

WAL

CH

A

BOO

RO

WA

BREW

ARR

INA

HAY O

BER

ON

JER

ILD

ERIE

WAR

REN

TEN

TER

FIEL

D

UPP

ER L

ACH

LAN

CO

OLA

MO

N

BLAY

NEY

UR

ALLA

BOU

RKE

GU

ND

AGAI

GLO

UC

ESTE

R

JUN

EE

LOC

KHAR

T

MU

RR

UM

BID

GEE

KYO

GLE

GU

YRA

UR

ANA

WAK

OO

L

CAR

RAT

HO

OL

BALR

ANAL

D

HAR

DEN

BOM

BALA

0

50

100

150

200

250

(c/k

L)

GW

YDIR

311

SNO

WY

RIV

ER 3

38

CO

OM

A M

ON

ARO

316


Figure 63: Management cost per property – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Administration Cost (S1a) + Engineering Cost (S1b)


Notes: 1.

2. The Statewide median management cost is $107 per connected property.


This figure shows ranked values of the 2007/08 water supply management cost per property for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 management costs for the 26 LWUs shown ranges from $20 to $208. The LWU on the right did not report this indicator for 2007/08. Results for the previous 5 years are also shown in Jan 2008$.

>10,000 properties

WAG

GA

WAG

GA

MID

CO

AST

WYO

NG

EUR

OBO

DAL

LA

LISM

OR

E

CO

FFS

HAR

BOU

R

TWEE

D

ALBU

RY

BATH

UR

ST

REG

ION

AL

BALL

INA

DU

BBO

QU

EAN

BEYA

N

CLA

REN

CE

VALL

EY

SHO

ALH

AVEN

TAM

WO

RTH

REG

ION

AL

GO

SFO

RD

WIN

GEC

ARR

IBEE

OR

ANG

E

GO

ULB

UR

N

MU

LWAR

EE

POR

T

MAC

QU

ARIE

-

HAS

TIN

GS

0

50

100

150

200

$ pe

r pro

perty

3.001 to 10,000 properties

YOU

NG

PAR

KES

FOR

BES

GU

NN

EDAH

SIN

GLE

TON

CO

UN

TRY

ENER

GY

MO

REE

PLA

INS

TUM

UT

MID

-WES

TER

N

REG

ION

AL

KEM

PSEY

GR

IFFI

TH

BYR

ON

CO

OM

A-M

ON

ARO

ARM

IDAL

E

DU

MAR

ESQ

MU

SWEL

LBR

OO

K

UPP

ER H

UN

TER

LITH

GO

W NAM

BUC

CA

CO

WR

A

CO

RO

WA

SNO

WY

RIV

ER

RIC

HM

ON

D V

ALLE

Y

HAW

KESB

UR

Y

INVE

REL

L

NAR

RAB

RI

0

50

100

150

200

$ pe

r pro

perty


TEM

OR

A

CAB

ON

NE

CO

OTA

MU

ND

RA

LAC

HLA

N

CO

BAR

GR

EATE

R H

UM

E

CO

ON

AMBL

E

BER

RIG

AN

LIVE

RPO

OL

PLAI

NS

GLE

N IN

NES

SEVE

RN

BLAN

D

YASS

VAL

LEY

LEET

ON

WEL

LIN

GTO

N

KYO

GLE

BELL

ING

EN

PALE

RAN

G

DEN

ILIQ

UIN

NAR

RAN

DER

A

WAR

RU

MBU

NG

LE

WEN

TWO

RTH

0

50

100

150

200

$ pe

r pro

perty


GIL

GAN

DR

A

BOO

RO

WA

CAR

RAT

HO

OL

WED

DIN

BALR

ANAL

D

JUN

EE

MU

RR

UM

BID

GEE

CO

OLA

MO

N

WAK

OO

L

HAR

DEN

TUM

BAR

UM

BA

WAL

CH

A

HAY W

ARR

EN

OBE

RO

N

UPP

ER L

ACH

LAN

BREW

ARR

INA

UR

ANA BL

AYN

EY

UR

ALLA

BOG

AN

BOU

RKE

KYO

GLE

GU

YRA

CEN

TRAL

DAR

LIN

G

JER

ILD

ERIE

GLO

UC

ESTE

R

WAL

GET

T

GU

ND

AGAI

BOM

BALA

LOC

KHAR

T

0

50

100

150

200

$ pe

r pro

perty

TEN

TER

FIEL

D 2

15

GW

YDIR

358

BEG

A VA

LLEY

205


Figure 64: Treatment cost – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Treatment Operation Expenses (S2f) + Treatment Chemical Cost (S2g) + Energy Cost (S2h)+ Treatment Maintenance Expenses (S2k)[No. of Residential Assessments (Q15) + No. of Non-Residential Assessments (Q16) x No. of Connected Properties per Assessment

Notes: 1.

2. The Statewide median sewage treatment cost is $101 per connected property.3. For general notes see page 25.

This figure shows ranked values of the 2007/08 sewerage treatment cost for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 sewerage treatment cost for the 26 LWUs shown ranges from $40 to $259 per connected property.2007/08. Results for the previous 5 years are also shown in Jan 2008$.

>10,000 properties

WYO

NG

TAM

WO

RTH

R

EGIO

NAL

TWEE

D

WAG

GA

WAG

GA

MID

CO

AST

DU

BBO

OR

ANG

E

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

BALL

INA

GO

ULB

UR

N

MU

LWAR

EE

LISM

OR

E

SHO

ALH

AVEN

QU

EAN

BEYA

N

EUR

OBO

DAL

LA

ALBU

RY

CO

FFS

HAR

BOU

R

CLA

REN

CE

VALL

EY

GO

SFO

RD

WIN

GEC

ARR

IBEE

BATH

UR

ST

REG

ION

AL

050

100150200

$/pr

oper

ty


CO

WR

A

GU

NN

EDAH

NAM

BUC

CA

CO

RO

WA

SNO

WY

RIV

ER

UPP

ER

HU

NTE

R

MID

-W

ESTE

RN

R

EGIO

NAL

KEM

PSEY

INVE

REL

L

CO

OM

A-M

ON

ARO

FOR

BES

TUM

UT

NAR

RAB

RI

ARM

IDAL

E D

UM

ARES

Q

PAR

KES

MO

REE

PL

AIN

S

CO

UN

TRY

ENER

GY

MU

SWEL

LBR

OO

K

SIN

GLE

TON

GR

IFFI

TH

YOU

NG H

AWKE

SBU

RY

RIC

HM

ON

D V

ALLE

Y

050

100150200

$/pr

oper

ty

BYR

ON

212

LITH

GO

W

226


DEN

ILIQ

UIN

BER

RIG

AN

WEN

TWO

RTH

WEL

LIN

GTO

N

TEM

OR

A

LAC

HLA

N

LIVE

RPO

OL

PLAI

NS

CO

ON

AMBL

E

CO

BAR

CO

OTA

MU

ND

RA

GR

EATE

R

HU

ME

NAR

RAN

DER

A

CAB

ON

NE

BLAN

D

BELL

ING

EN

PALE

RAN

G

LEET

ON

WAR

RU

MBU

NG

LE

YASS

VAL

LEY

GLE

N IN

NES

SE

VER

N

050

100150200

$/pr

oper

ty


BALR

ANAL

D

WAL

GET

T

BOG

AN

WED

DIN

BOM

BALA

GIL

GAN

DR

A

CO

OLA

MO

N

WAK

OO

L

HAY WAR

REN

BOO

RO

WA

GLO

UC

ESTE

R

UPP

ER

LAC

HLA

N

KYO

GLE

JUN

EE

GU

ND

AGAI

JER

ILD

ERIE

GW

YDIR

HAR

DEN

MU

RR

UM

BID

GEE

CAR

RAT

HO

OL

GU

YRA

OBE

RO

N

BREW

ARR

INA

BLAY

NEY

WAL

CH

A

LOC

KHAR

T

UR

ANA

CEN

TRAL

D

ARLI

NG

UR

ALLA

TUM

BAR

UM

BA

TEN

TER

FIEL

D

BOU

RKE

050

100150200

$/pr

oper

ty

BEG

A VA

LLEY

259


Figure 65: Pumping cost – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Pumping Station Operation Expenses (S2c) + Energy Cost (S2d) + Treatment Cost (S2e)[No. of Residential Assessments (Q15) + No. of Non-Residential Assessments (Q16) x No. of Connected Properties per Assessment

Notes: 1.

2. The Statewide median pumping cost is $46 per connected property.3. For general notes see page 25.

This figure shows ranked values of the 2007/08 sewerage pumping cost for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 sewerage pumping cost for the 25 LWUs shown ranges from $6 to $101 per connected property.. Results for the previous 5 years are also shown in Jan 2008$.

>10,000 properties

BATH

UR

ST

REG

ION

AL

TAM

WO

RTH

R

EGIO

NAL

WAG

GA

WAG

GA

DU

BBO

GO

ULB

UR

N

MU

LWAR

EE

CLA

REN

CE

VALL

EY

GO

SFO

RD

LISM

OR

E

MID

CO

AST

WYO

NG

CO

FFS

HAR

BOU

R

ALBU

RY

QU

EAN

BEYA

N TWEE

D

OR

ANG

E SHO

ALH

AVEN

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

EUR

OBO

DAL

LA

WIN

GEC

ARR

IBEE

0

25

50

75

100

$/pr

oper

ty


ARM

IDAL

E D

UM

ARES

Q

GU

NN

EDAH

SIN

GLE

TON

FOR

BES

CO

UN

TRY

ENER

GY

TUM

UT

CO

WR

A

UPP

ER

HU

NTE

R

NAM

BUC

CA

BEG

A VA

LLEY

MU

SWEL

LBR

OO

K

INVE

REL

L

YOU

NG N

ARR

ABR

I

CO

OM

A-M

ON

ARO

KEM

PSEY LITH

GO

W

HAW

KESB

UR

Y

MO

REE

PL

AIN

S

MID

-W

ESTE

RN

R

EGIO

NAL

SNO

WY

RIV

ER

RIC

HM

ON

D

VALL

EY

CO

RO

WA

BYR

ON

0

25

50

75

100

$/pr

oper

ty


TEM

OR

A

GR

EATE

R

HU

ME

YASS

VAL

LEY

CO

ON

AMBL

E

BER

RIG

AN

NAR

RAN

DER

A

CO

BAR

LIVE

RPO

OL

PLAI

NS

GLE

N IN

NES

SE

VER

N

CO

OTA

MU

ND

RA

DEN

ILIQ

UIN

CAB

ON

NE

PALE

RAN

G

LEET

ON

BLAN

D

WAR

RU

MBU

NG

LE

WEN

TWO

RTH

BELL

ING

EN

LAC

HLA

N

WEL

LIN

GTO

N0

25

50

75

100

$/pr

oper

ty


LOC

KHAR

T

GU

YRA

UR

ALLA

BOO

RO

WA

CO

OLA

MO

N

WAL

CH

A

TEN

TER

FIEL

D

BOG

AN GLO

UC

ESTE

R

GU

ND

AGAI

KYO

GLE

HAY JE

RIL

DER

IE

BALR

ANAL

D

WAK

OO

L

TUM

BAR

UM

BA

GIL

GAN

DR

A

WAL

GET

T

CAR

RAT

HO

OL

UPP

ER

LAC

HLA

N

MU

RR

UM

BID

GEE

GW

YDIR

BLAY

NEY

OBE

RO

N WAR

REN H

ARD

EN

JUN

EE

WED

DIN

BOM

BALA

0

25

50

75

100

$/pr

oper

ty

BOU

RKE

190

UR

ANA

127

BREW

ARR

INA

137

CEN

TRAL

DAR

LIN

G 1

340

GR

IFFI

TH 1

00BA

LLIN

A 10

7



Figure 66: Sewer main cost – sewerage

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Parameter: Serwer Main Operation Cost (S2a) + Sewer Main Maintenance Cost (S2b)[No. of Residential Assessments (Q15) + No. of Non-Residential Assessments (Q16) x No. of Connected Properties per Assessment

Notes: 1.

2. The Statewide median sewer main cost is $40 per connected property.3. For general notes see page 25.

This figure shows ranked values of the 2007/08 sewer main cost for each Local Water Utility (LWU) in 4 groups based on the number of connected properties served – over 10,000, 3,001 to 10,000, 1,501 to 3,000 and 200 to 1,500. Each white bar represents one LWU. As an example, for the second graph (property range from 3,001 to 10,000), the 2007/08 sewer main cost for the 26 LWUs shown ranges from $20 to $119 per connected property.2007/08. Results for the previous 5 years are also shown in Jan 2008$.

>10,000 properties

DU

BBO

ALBU

RY

GO

SFO

RD

WAG

GA

WAG

GA

WYO

NG

BALL

INA

CLA

REN

CE

VALL

EY

GO

ULB

UR

N

MU

LWAR

EE

LISM

OR

E

SHO

ALH

AVEN

QU

EAN

BEYA

N

WIN

GEC

ARR

IBEE

EUR

OBO

DAL

LA

CO

FFS

HAR

BOU

R

TWEE

D

OR

ANG

E

POR

T M

ACQ

UAR

IE-

HAS

TIN

GS

BATH

UR

ST

REG

ION

AL

TAM

WO

RTH

R

EGIO

NAL

MID

CO

AST

0255075

100

$/pr

oper

ty


SNO

WY

RIV

ER

KEM

PSEY

TUM

UT

BYR

ON

PAR

KES

FOR

BES

INVE

REL

L

CO

WR

A

GR

IFFI

TH

CO

UN

TRY

ENER

GY

MID

-W

ESTE

RN

R

EGIO

NAL

UPP

ER

HU

NTE

R

RIC

HM

ON

D

VALL

EY

HAW

KESB

UR

Y

GU

NN

EDAH

MU

SWEL

LBR

OO

K

LITH

GO

W

BEG

A VA

LLEY

SIN

GLE

TON

NAR

RAB

RI

ARM

IDAL

E D

UM

ARES

Q

YOU

NG

NAM

BUC

CA

CO

RO

WA MO

REE

PL

AIN

S

0255075

100

$/pr

oper

ty


BELL

ING

EN

LIVE

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10. Tables

Table 1: NSW water supply performance indicators 2007-08 20% Median 80%

UTILITY CHARACTERISTICS (50%)Residential Assessments (% of total) 95 91 88New Residential Dwellings Connected to Water Supply (%) 1.9 1.1 0.7Properties Served per km of Main 57 33 24Rainfall (% of average annual rainfall) 150 110 80Total Urban Water Supplied (at Master Meters - ML) 12,500 6,600 2,700Peak Week to Average Consumption (%) 115 140 180Renewals Expenditure (% of current replacement cost of system assets) 0.7 0.1 0.0Employees (employees per 1000 properties) 1.2 1.4 2.1

SOCIAL - Charges/Bills (2008/09)Residential Water Usage Charge (c/kL) 170 130 90Residential Access Charge ($/assessment) 90 110 220Typical Residential Bill ($/assessment) 310 370 460Typical Developer Charge ($/equivalent tenement) 6,800 4,300 2,600

SOCIAL - HealthUrban Population without Reticulated Water Supply (%) 0 0.8 2.4Physical Water Quality Compliance (%) 100 100 100Chemical Water Quality Compliance (%) 100 100 100Microbiological (E. coli) Water Quality Compliance (%) 100 100 100Percent Population with Microbiological Compliance 100 100 100

SOCIAL - Levels of ServiceWater Quality Complaints (per 1000 properties) 0 3 9.4Water Service Complaints (per 1000 properties) 2 9 30Customer Interruption Frequency (per 1000 properties) 7 37 70Average Duration of Interruption (minutes) 111 120 208Number of Main Breaks (per 100 km of main) 5 9 26Drought Water Restrictions (% of time) 0 75 100Total Days Lost (%) 0.2 2.8 4.1

ENVIRONMENTALAverage Annual Residential Supplied (kL/property) 144 173 240Average Annual Residential Supplied COASTAL (kL/property) 145 150 170Average Annual Residential Supplied INLAND (kL/property) 190 230 320Real Loss (leakage) (L/service connection/day) 40 80 120Energy Consumption (kWh/ML) 250 710 860Renewable Energy Consumption (% of Total Energy) 10 0 0Net Greenhouse Gas Emissions - WS & Sge (net tonnes CO2 - equivalents/1000props) 170 350 390

ECONOMIC - FinancialRevenue per property - Water ($) 678 546 411Residential Revenue from Usage Charges (% of total) 73 71 54Current Replacement Cost per Assessment ($) 14,850 10,800 8,600Economic Real Rate of Return (%) 2.2 0.2 -0.3Return on Assets (%) 2.3 -0.1 -0.8Net Debt to Equity (%) 10 -2 -10Interest Cover >100 >100 2Loan Payment ($/property) 130 26 0Net Profit After Tax Ratio - WS & Sge (%) 14 1 -21

ECONOMIC - EfficiencyOperating Cost (OMA) per 100 km of Main ($'000) 710 1,040 1,485Operating Cost (OMA) per property ($/property) 260 300 380Operating Cost (OMA) per kL (c/kL) 79 100 139Management Cost ($/property) 97 118 140Treatment Cost ($/property) 20 29 89Pumping Cost ($/property) 12 25 49Energy Cost ($/property) 7 13 26Water Main Cost ($/property) 36 49 89Capital Expenditure - Water Supply ($/property) 363 252 138

Notes:1. 20% top 20% of properties Median (50%) median of properties (Statewide) 80% bottom 20% of properties

2. The above non-metropolitan NSW performance indicators are on a percentage of connected properties basis which is the most appropriate basis for judging Statewide performance by giving due weight to larger councils and reducing the effect of smaller councils.

3. The performance indicators in this table and their grouping are consistent with the body of the present report and the reports for each council in Appendix C.


Table 2: NSW sewerage performance indicators 2007-08 20% Median 80%

UTILITY CHARACTERISTICS (50%)Residential Assessments (% of Total) 90 93 95New Residential Dwellings Connected to Sewerage (%) 2.8 1.5 0.6

Properties Served per km of Main 49 40 35Volume of Sewage Collected (ML) 14200 4300 1500Renewals Expenditure (% of current replacement cost of system assets) 0.5 0.0 0.0Employees (per 1000 properties) 1.0 1.6 2.1

SOCIAL - Charges/Bills (2008/09)Residential Access Charge ($/assessment) 380 440 570Typical Residential Bill ($/assessment) 380 440 570Typical Developer Charge ($/equivalent tenement) 6400 3900 2500Non-residential sewer usage charge (c/kL) 150 85 70

SOCIAL - HealthUrban Properties without Reticulated Sewerage Service (%) 0.4 3.9 7.4Percent of sewage treated to a tertiary level (%) 100 84 0Percent of sewage volume treated that was compliant (%) 100 100 87Sewage treatment works compliant at all times

SOCIAL - Levels of ServiceOdour Complaints (per 1000 properties) 0.1 0.4 1.4Service Complaints (per 1000 properties) 2 11 33Average Duration of Interruptions (min) 80 120 136Total Days Lost 0.2 3.2 4.1

ENVIRONMENTALVolume of Sewage Collected per property (kL) 275 240 190Total recycled water supplied (ML) 1,420 300 70Effluent Reclaimed for Recycling (% of total effluent) 50 9 2Biosolids Reuse (%) 100 100 0Energy Consumption (kWh/ML) 480 830 940Renewable Energy Consumption (% of total energy consumption) 28 0 0Net greenhouse gas emissions - WS & Sge (net tonnes CO2 equivalents per 1000 properties) 170 350 390

90 Percentile Licence Limits for Effluent Discharge:BOD 35 mg/L; SS 40 mg/L; Total N 25 mg/L; Total P 5 mg/LCompliance with BOD in Licence (%) 100 100 100Compliance with SS in Licence (%) 100 100 90Sewer Main Chokes and Collapses (per 100 km of main) 18 44 100Sewer Overflows to the Environment (per 100 km of main) 2 12 33Sewage treated that was compliant (%) 100 100 87

ECONOMIC - FinancialRevenue per property - Sge ($) 795 599 443Revenue from Non-residential and Trade Waste Charges (% of total revenue) 23 15 12Revenue from Trade Waste Charges (% of total) 3 1 0Current Replacement Cost per assessment ($) 13,900 11,700 8,900Economic Real Rate of Return (%) 2.1 1.1 -0.1Return on Assets (%) 1.8 1.1 -0.5Net Debt to Equity (%) 3 -4 -11Interest Cover >100 >100 56Loan Payment ($/property) 128 27 2Net Profit After Tax Ratio WS & Sge (%) 14 1 -26

ECONOMIC - EfficiencyOperating Cost (OMA) per 100 km of Main ($'000) 1020 1330 1470Operating Cost (OMA) per property ($/property) 260 320 400Operating Cost (OMA) per kL (c/kL) 116 133 167Management Cost ($/property) 81 107 141Treatment Cost ($/property) 70 101 137Pumping Cost ($/property) 19 46 69Energy Cost ($/property) 17 19 30Sewer Main Cost ($/property) 33 40 52Capital Expenditure ($/property) 601 268 125

Notes:1. 20% top 20% of properties Median (50%) median of properties (Statewide) 80% bottom 20% of properties

2. The above non-metropolitan NSW performance indicators are on a percentage of connected properties basis which is the most appropriate basis for judging Statewide performance by giving due weight to larger LWUs and reducing the effect of smaller LWUs.

3. The performance indicators in this table and their grouping are consistent with the body of the present report and the reports for each LWU in Appendix C.

Table 3: 2007-08 best practice management compliance

(1) Complete

Current SBP & FP

(Yes/No)

(2) Pricing with full cost-recovery,

without significant

cross subsidies(Yes/No)

(2a) Complying Residential

Charges(Yes/No)

(2b) Residential Usage Charges

>=75%(Yes/No)

(2c) Complying

non-Residential Charges(Yes/No)

(2d)DSP with

Commercial Developer Charges

(Item 2(e) in Table 1)(Yes/No)

(3) Sound Drought

Management implemented

(Yes/No)

(4) Sound Water Conservation implemented

(Yes/No)

(5) Complete

performance Reporting

Form by 15

September each year(Yes/No)

(6) Integrated

Water Cycle Management

Strategy Commenced

(Yes/No)

Compliance with required

Criteria5(%)

Proposed Dividend from

Surplus$'000

(1) Complete

Current SBP & FP

(Yes/No)

(2) Pricing with

full cost-

recovery, without

significant cross

subsidies(Yes/No)


Charges(Yes/No)

(2b) Complying


(2c)Complying

Trade Waste Fees &

Charges(Yes/No)

(2d)DSP with

commercial developer charges

(Yes/No)

(2e)Liquid trade

waste approvals &

policy (Yes/No)

(3) Complete


Form by 15


(4) Integrated


Strategy Commenced

(Yes/No)

Compliance with

required

Criteria6

(%)


Surplus$'000

6 8 9 10 11 12 13 14 15 16 17 18 19 22 23 24 25 26 27 28 29 30 31 32LWUs with >10,000 Properties

1 Gosford 52.7 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 1,7462 Wyong 54.9 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 1003 Shoalhaven 44.0 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 1,078 Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 1,1314 Rous (Bulk Supplier) (NO SGE) 12.3 Yes* Yes Yes Yes Yes Yes Yes Yes Yes Yes 1005 MidCoast (Unfiltered) 43.9 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 1006 Tweed 50.4 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes* Yes* Yes Yes 1007 Port Macquarie-Hastings (Unfiltered) 32.1 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 1008 Riverina (Groundwater) (NO SGE) 16.7 Yes Yes Yes Yes Yes Yes Yes Yes Yes 909 Wagga Wagga (NO WS) 12.3 Yes Yes Yes Yes Yes Yes Yes Yes 89

10 Coffs Harbour (Unfiltered) 38.0 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10011 Albury City 19.4 Yes Yes Yes Yes Yes Yes Yes Yes Yes 90 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10012 Fish River WS (Bulk Supplier, No Sge) 7.2 Yes* Yes Yes Yes Yes Yes Yes 7013 Tamworth Regional 28.3 Yes* Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 556 Yes* Yes Yes Yes Yes Yes Yes Yes Yes 100 49214 Clarence Valley 40.3 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10015 Eurobodalla (Unfiltered) 24.0 Yes Yes Yes Yes Yes Yes Yes Yes Yes 90 Yes Yes Yes Yes Yes Yes Yes Yes 8916 Wingecarribee 17.7 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10017 Queanbeyan (Reticulator) 17.9 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10018 Dubbo 18.0 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10019 Orange 20.9 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10021 Bathurst Regional 15.7 Yes Yes Yes Yes Yes Yes Yes 70 Yes Yes Yes Yes Yes Yes Yes Yes 8922 Lismore (Reticulator) 15.1 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes* Yes Yes 8923 Bega Valley (Unfiltered) 19.8 Yes Yes Yes Yes Yes Yes Yes Yes Yes 90 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10024 Ballina (Reticulator) 14.9 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 24025 Kempsey (Groundwater) 12.8 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10026 Country Energy 16.4 Yes Yes Yes Yes Yese Yes Yes Yes Yes 90 Yes Yes Yes Yes Yes Yese Yes Yes Yes 10027 Byron (Reticulator) 14.5 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 100

28A Goldenfields (Reticulator) (NO SGE) 5.5 Yes Yes Yes 3028B Goldenfields (Bulk) (NO SGE) 5.4 Yes* Yes Yes Yes 57

% of LWUs 'Yes' (>10,000 connected properties) 93% 96% 93% 81% 89% 93% 93% 85% 100% 89% 91% Overall 96% 100% 100% 87% 100% 100% 100% 100% 100% 98% OverallLWUs with 3,001 - 10,000 Properties

20 Goulburn Mulwaree 15.0 Yes Yes Yes Yes Yes Yes Yes Yes Yes 90 Yes* Yes Yes Yes Yes Yes Yes Yes Yes 10029 Armidale Dumaresq 8.3 Yes* Yes Yes Yes Yes Yes Yes Yes Yes 90 Yes* Yes Yes Yes Yes Yes Yes Yes 8930 Griffith 10.5 Yes Yes Yes Yes Yes Yes Yes Yes Yes 90 Yes Yes Yes Yes Yes Yes Yes Yes Yes 100

30A Hawkesbury (NO WS) 4.0 Yes* Yes Yes Yes* Yes 5631 Lithgow 7.7 Yes Yes Yes Yes Yes Yes Yes Yes 80 Yes Yes Yes Yes Yes Yes Yes 7832 Mid-Western Regional 7.8 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes 5633 Richmond Valley 10.1 Yes* Yes Yes Yes Yes Yes Yes Yes 80 Yes* Yes Yes Yes Yes Yes* Yes 7834 Nambucca (Groundwater) 5.4 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10035 Singleton 6.8 Yes Yes Yes Yes Yes Yes Yes 70 Yes Yes Yes Yes Yes Yes Yes Yes 8936 Parkes 7.2 Yes Yes Yes Yes Yes Yes Yes Yes Yes 90 Yes Yes Yes Yes Yes Yes Yes Yes 8937 Inverell 5.3 Yes* Yes Yes Yes Yes Yes 60 Yes* Yes Yes Yes Yes 5638 Moree Plains (Groundwater) 5.7 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10039 Cowra 6.7 Yes Yes Yes Yes Yes Yes Yes 70 Yes Yes Yes Yes Yes Yes Yes 7840 Central Tablelands (NO SGE) 3.4 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 10041 Muswellbrook 8.7 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10042 Corowa 4.7 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes 6743 Tumut 5.6 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10044 Gunnedah (Groundwater) 3.7 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes 7845 Upper Hunter 5.3 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 100

WATER SUPPLY & SEWERAGE

REVENUE

($M)

WATER UTILITY(sorted on connected properties)

OUTCOMES FOR 4 BPM CRITERIA

WATER SUPPLY SEWERAGE



Table 3: 2007-08 best practice management compliance (continued)

(1) Complete

Current SBP & FP

(Yes/No)


without significant



Charges(Yes/No)


>=75%(Yes/No)

(2c) Complying


(2d)DSP with



(3) Sound Drought


(Yes/No)


(Yes/No)

(5) Complete


Form by 15


(6) Integrated


Strategy Commenced

(Yes/No)


Criteria5(%)


Surplus$'000

(1) Complete

Current SBP & FP

(Yes/No)

(2) Pricing with

full cost-

recovery, without

significant cross

subsidies(Yes/No)


Charges(Yes/No)

(2b) Complying


(2c)Complying

Trade Waste Fees &

Charges(Yes/No)

(2d)DSP with


(Yes/No)

(2e)Liquid trade

waste approvals &

policy (Yes/No)

(3) Complete


Form by 15


(4) Integrated


Strategy Commenced

(Yes/No)

Compliance with

required

Criteria6

(%)


Surplus$'000

6 8 9 10 11 12 13 14 15 16 17 18 19 22 23 24 25 26 27 28 29 30 31 32LWUs with >10,000 Properties

46 Narrabri (Groundwater) 3.2 Yes Yes Yes Yes Yes Yes Yes 70 Yes Yes Yes Yes* Yes Yes 6747 Bellingen (Unfiltered) 3.5 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10048 Leeton 4.0 Yes Yes Yes Yes Yes Yes Yes Yes 80 Yes Yes Yes Yes Yes* Yes Yes Yes 8949 Young (Reticulator) 3.8 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yese Yes Yes 8950 Cooma-Monaro 4.4 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes 6751 Forbes 3.7 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10052 Snowy River (Unfiltered) 3.9 Yes Yes Yes Yes Yes Yes Yes Yes 80 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10053 Berrigan (Dual Supply) 4.1 Yes Yes Yes Yes Yes Yes Yes Yes Yes 90 Yes Yes Yes Yes Yes 5654 Deniliquin 3.8 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes 8955 Warrumbungle 2.6 Yes* Yes Yes Yes Yes Yes Yes Yes Yes 90 Yes* Yes Yes Yes Yes Yes 67

% of LWUs 'Yes' (3,001 - 10,000 connected properties) 93% 96% 100% 79% 96% 96% 79% 86% 93% 86% 90% Overall 96% 96% 93% 54% 68% 89% 86% 86% 82% 83% OverallLWUs with 1,501 - 3,000 Properties

56 Yass Valley 3.1 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10057 Wellington 3.2 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10058 Cootamundra (Reticulator) 2.0 Yes Yes Yes Yes Yes Yes Yes Yes 80 Yes Yes Yes Yes Yes 5659 Lachlan 2.6 Yes Yes Yes Yes Yes Yes Yes 70 Yes Yes Yes Yes Yes 5660 Glen Innes Severn 2.3 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10061 Liverpool Plains 1.8 Yes Yes Yes Yes Yes Yes 60 Yes Yes Yes Yese Yes Yes 6762 Narromine (Groundwater) 1.9 Yes Yes Yes Yes Yes Yes Yes 70 Yes Yes Yes Yes Yes Yes Yes Yes 8963 Narrandera (Groundwater) 2.0 Yes Yes Yes Yes Yes Yes Yes 70 Yes* Yes Yes Yes 4465 Murray (Dual Supply) 2.8 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10067 Cobar 1.9 Yes Yes Yes Yes Yes Yes 60 Yes Yes Yes Yes Yes 5666 Cobar WB 1.468 Tenterfield 2.0 Yes Yes Yes Yes Yes Yes Yes Yes Yes 90 Yes Yes Yes Yes Yes Yes 6769 Temora (NO WS) 0.5 Yes Yes Yes Yes Yes 5670 Kyogle 1.7 Yes Yes Yes Yes Yes Yes Yes Yes Yes 90 Yes Yes Yes Yes Yes Yes Yes Yes 8971 Palerang 3.7 Yes* Yes Yes Yes Yes Yes Yes Yes Yes 90 Yes* Yes Yes Yes Yes Yes Yes 7872 Bland (NO WS) 0.8 Yes* Yes 2273 Upper Lachlan 2.2 Yes Yes Yes Yes Yes Yes Yes Yes 80 Yes Yes Yes Yes Yes Yes 6774 Wentworth (Dual Supply) 2.7 Yes Yes Yes Yes Yes Yes Yes Yes 80 Yes Yes Yes 3375 Coonamble (Groundwater) 0.8 Yes Yes Yes Yes Yes Yes 60 Yes Yes Yes Yese Yes 5676 Harden (Reticulator) 1.8 Yes* Yes Yes Yes Yes Yes 60 Yes* Yes Yes 33

% of LWUs 'Yes' (1,501 - 3,000 connected properties) 83% 83% 94% 83% 94% 67% 78% 61% 61% 50% 76% Overall 85% 80% 75% 75% 45% 50% 50% 65% 45% 63% OverallLWUs with 200 - 1,500 Properties

77 Junee (NO WS) 0.6 Yes Yes 2278 Blayney (NO WS) 1.0 Yes Yes Yes Yes Yes Yes Yes Yes 8979 Walgett (Dual Supply) 1.8 Yes Yes Yes 30 Yes Yes Yes Yes 4480 Greater Hume 1.4 Yes* Yes Yes Yes Yes Yes Yes Yes Yes 90 Yes* Yes Yes Yes Yes 5681 Gwydir 1.9 Yes Yes Yes Yes Yes Yes Yes Yes Yes 90 Yes Yes Yes Yes Yes Yes Yes 7882 Gloucester 1.9 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes 10083 Oberon (Reticulator) 1.5 Yes Yes Yes Yes Yes Yes Yes Yes 80 Yes Yes Yes Yes Yes Yes 6784 Gilgandra (Groundwater) 1.2 Yes Yes Yes Yes Yes Yese Yes Yes Yes 90 Yes Yes Yes Yes Yes Yese Yes Yes Yes 10085 Uralla 1.1 Yes Yes Yes Yes Yes Yes 60 Yes Yes Yes Yes Yes Yes 6786 Hay (Dual Supply) 1.2 Yes Yes Yes Yes Yes Yese Yes Yes Yes 90 Yes Yes Yes Yes Yes 5687 Bourke (Dual Supply) 1.8 Yes Yes Yes Yes Yes Yes Yes Yes 80 Yes Yes Yes 3388 Wakool (Dual Supply) 1.7 Yes Yes Yes Yes Yes Yes Yes Yes 80 Yes Yes Yes Yes 4489 Bogan 1.1 Yes Yes Yes Yes Yes Yes 60 Yes Yes Yes 3390 Guyra 1.4 Yes* Yes Yes Yes Yes Yes Yes 70 Yes* Yes Yese Yes Yes 5691 Cabonne 2.0 Yes* Yes Yes Yes Yes Yes Yes Yes Yes 90 Yes* Yes Yes Yes Yes Yes Yes Yes 8992 Carrathool (Groundwater) 1.1 Yes Yes Yes Yes Yes 50 Yes 1193 Tumbarumba 1.1 Yes* Yes Yes Yes Yes Yese Yes Yes Yes Yes 100 Yes* Yes Yes Yes Yes Yese Yes Yes Yes 100


REVENUE

($M)



WATER SUPPLY SEWERAGE




(1) Complete

Current SBP & FP

(Yes/No)


without significant



Charges(Yes/No)


>=75%(Yes/No)

(2c) Complying


(2d)DSP with



(3) Sound Drought


(Yes/No)


(Yes/No)

(5) Complete


Form by 15


(6) Integrated


Strategy Commenced

(Yes/No)


Criteria5(%)


Surplus$'000

(1) Complete

Current SBP & FP

(Yes/No)

(2) Pricing with

full cost-

recovery, without

significant cross

subsidies(Yes/No)


Charges(Yes/No)

(2b) Complying


(2c)Complying

Trade Waste Fees &

Charges(Yes/No)

(2d)DSP with


(Yes/No)

(2e)Liquid trade

waste approvals &

policy (Yes/No)

(3) Complete


Form by 15


(4) Integrated


Strategy Commenced

(Yes/No)

Compliance with

required

Criteria6

(%)


Surplus$'000

6 8 9 10 11 12 13 14 15 16 17 18 19 22 23 24 25 26 27 28 29 30 31 3294 Gundagai 0.7 Yes Yes Yes Yes Yes Yes Yes 70 Yes Yes Yes Yes Yes Yes 6795 Weddin (NO WS) 0.2 Yes* Yes Yes Yes 4496 Warren (Dual Supply) 0.9 Yes Yes Yes Yes Yes Yes Yes Yes 80 Yes Yes Yes Yes 4497 Bombala 0.8 Yes Yes Yes Yes Yes Yes 60 Yes Yes Yes Yes Yes 5698 Walcha 0.8 Yes* Yes Yes Yes Yes Yes 60 Yes* Yes Yes Yes Yes Yes 6799 Coolamon (NO WS) 0.4 Yes Yes Yes 33100 Balranald (Dual Supply) 0.9 Yes* Yes Yes Yes Yes Yes Yes Yes 80 Yes* Yes Yes Yes Yes 56101 Murrumbidgee (Groundwater) 0.5 Yes* Yes Yes Yes Yes Yes 60 Yes* Yes Yes Yes 44102 Lockhart (NO WS) 0.3 Yes Yes Yes Yes 44103 Central Darling (Dual Supply) 0.7 Yes Yes Yes Yes Yese Yes Yes 70 Yese Yes 22104 Boorowa 0.8 Yes Yes Yes Yes Yese Yes 60 Yes Yes Yes Yese Yes Yes 67105 Brewarrina 0.9 Yes Yes Yes 30 Yes 11106 Jerilderie (Dual Supply) 0.6 Yes Yes Yes Yes Yes Yes 60 Yes Yes Yes Yes 44107 Urana (NO WS) 0.2 Yes* Yes Yes Yes Yes 56

% of LWUs 'Yes' (200 - 1,500 connected properties) 60% 84% 92% 96% 84% 48% 72% 68% 72% 44% 72% Overall 68% 81% 71% 55% 35% 39% 39% 71% 39% 55% Overall

26 28 28 24 27 27 27 25 29 27 18 25 26 26 23 25 26 26 25 26 19

90% 97% 97% 83% 93% 93% 93% 86% 100% 93% 62% 96% 100% 100% 88% 96% 100% 100% 96% 100% 73%

54 60 65 59 62 47 52 50 52 41 20 61 64 59 44 37 42 42 57 41 17

81% 90% 97% 88% 93% 70% 78% 75% 78% 61% 30% 82% 86% 80% 59% 50% 57% 57% 77% 55% 23%

80 88 93 83 89 74 79 75 81 68 38 86 90 85 67 62 68 68 82 67 36

% all LWUs 83% 92% 97% 86% 93% 77% 82% 78% 84% 71% 40% 86% 90% 85% 67% 62% 68% 68% 82% 67% 36%

Overall Compliance for all WS Businesses 84% Overall Compliance for all SGE Businesses 75%Notes:

12 As shown in Table 8C of the 2007/08 NSW Water Supply and Sewerage Benchmarking Report , 48 LWUs have completed an IWCM Evaluation, 22 of which have also completed an IWCM Strategy.3 For LWUs with water supply only or sewerage only, the relevant revenue is $5M.4 The revenue for LWUs responsible for water supply or sewerage only is shown left justified above.5 Where an LWU has not yet reported its revenue for 2007/08, the revenue reported for 2006/07 is shown in italics bold above.6

7 The required criteria for sewerage in 2007/08 are (1), (2), (2a), (2b), (2c), (2d), (2e), (3) and (6).8 Yes* in column (1) indicates that the LWU's strategic business plan and financial plan need to be updated.9

10 Yes* in column (2e) for sewerage indicates that the LWU has a year 2005 or earlier trade waste policy, which needs to be updated.11 As shown above, the overall levels of compliance with the outcomes of the Best-Practice Management Critieria for water supply (Criteria 1,2,2a,2b,2c,2d,3,4,5 and 6) were:

12 As shown above, the overall levels of compliance with the outcomes of the Best-Practice Management Critieria for sewerage (Criteria 1,2,2a,2b,2c,2d,2e,3 and 4) were:

13 The overall compliance for water supply and sewerage was 80%.

The reported compliances for each LWU are on the basis of Notes 2 or 3 of the Special Purpose Financial Reports of its 2007/08 Annual Financial Statements, supplemented by other data provided to DWE by the LWU.

SEWERAGE


TOTAL 'YES' for remainder of LWUs (<$10M Revenue)3


TOTAL 'YES' for large LWUs (>$10M Revenue)3

% of Large LWUs (29 WS LWUs and 26 SGE LWUs)


WATER SUPPLY

91% for LWUs with >10,000 properties; 90% for LWUs with 3,001 - 10,000 properties; 76% for LWUs with 1,501 - 3,000 properties and 72% for LWUs with 200 - 1,500 properties respectively. The overall level of compliance for water supply for all LWUs was 84%.

98% for LWUs with >10,000 properties; 83% for LWUs with 3,001 - 10,000 properties; 63% for LWUs with 1,501 - 3,000 properties and 55% for LWUs with 200 - 1,500 properties respectively. The overall level of compliance for sewerage for all LWUs was 75%.

The required criteria for water supply in 2007/08 are (1), (2), (2a), (2b), (2c), (2d), (3), (4), (5) and (6). Utilities with under 4,000 connected properties are only required to achieve 50% for criterion 2(b). Bulk water suppliers are not required to comply with criteria 2(a), 2(b) or 2(c) which refer to residential water tariffs.

TOTAL 'YES' for all LWUs

Yes* in columns (2c) for water supply or (2d) for sewerage indicates that the LWU has commercial developer charges in place but is yet to complete its complying Development Servicing Plan (DSP).Yese in these columns indicates the LWU is exempt from the requirement to prepare a DSP due to low growth (under 5 lots/a).

% of Small LWUs (67 WS LWUs and 74 SGE LWUs)


REVENUE

($M)

Table 3: 2007-08 best practice management compliance (continued)


Table 4: Trends in statewide performance indicators – 1991 to 2007-08 92 94/95 96/97 98/99 00/01 02/03 04/05 06/07 08/09

WATER SUPPLY 91 93 95/96 97/98 99/00 01/02 03/04 05/06 07/08

UTILITY CHARACTERISTICS

Employees 1.7 1.7 1.7 1.6 1.6 1.4 1.3 1.3 1.3 1.3 1.3 1.3 1.3 1.3 1.3 1.3 1.4(Employees/1000 properties)

SOCIAL - Bills/Charges

Typical Residential Bill($/ property) 378 393 384 397 350 362 381 361 357 349 353 360 370(January 2009$)

SOCIAL - Health

Compliance with Microbiological391 91 91 92 90 93 93 95 97 97 98 98 98 98 99 99 99

Drinking Water Guidelines(% of samples complying)

SOCIAL - Levels of Service

Number of Main Breaks 16 19 15 14 14 15 15 15 18 12 15 11 11 9 11 9(per 100km of Main)

ENVIRONMENTAL

Annual Residential Consumption 330 280 270 240 230 220 230 230 220 230 240 220 215 200 190 185 173(kL/property)

ECONOMIC - Financial

Economic Real Rate of Return 2.2 2.4 2.8 2.4 2.5 2.6 1.7 2.9 2.7 2.3 1.4 1.6 0.2(%)

ECONOMIC - Efficiency

Operating (OMA) Cost 246 238 242 221 216 184 210 235 230 241 245 273 283 282 296 297 300($/property)(January 2008$)

Management Cost 74 74 86 81 74 78 86 104 96 97 103 108 111 108 116 118 118($/property)(January 2008$)

MICROBIOLOGICAL COMPLIANCE (E. coli)(% of samples complying with ADWG)

0

20

40

60

80

100

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

AVERAGE ANNUAL RESIDENTIAL WATER SUPPLIED (kL/connected property)

0

100

200

300

91 93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

EMPLOYEES - WATER SUPPLY (per 1000 properties)

0.0

0.5

1.0

1.5

2.0

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

OPERATING (OMA) COST - WATER SUPPLY ($/property Jan 2008$)

050

100150200250300

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

MANAGEMENT COST - Water Supply ($/property Jan 2008$)

0

25

50

75

100

125

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

ECONOMIC REAL RATE OF RETURN - WATER SUPPLY (%)

0

1

2

3

4

5

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

NUMBER OF MAIN BREAKS - WATER (per 100km of main)

0

5

10

15

20

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

TYPICAL RESIDENTIAL BILL - WATER ($/property Jan 2009$)

0

100

200

300

400

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8


Table 4: Trends in statewide performance indicators – 1991 to 2007-08 (continued)

92 94/95 96/97 98/99 00/01 02/03 04/05 06/07 08/09

SEWERAGE 93 95/96 97/98 99/00 01/02 03/04 05/06 07/08

UTILITY CHARACTERISTICS

Employees 1.6 1.7 1.8 1.8 1.7 1.5 1.5 1.4 1.4 1.4 1.5 1.5 1.5 1.5 1.6 1.6(Employees/1000 properties)

SOCIAL - Bills/Charges

Typical Residential Bill 460 463 448 416 397 381 383 406 391 409 405 440($/property)(January 2009$)

ENVIRONMENTAL

Compliance with BOD in Licence 96 96 96 95 97 97 98 97 97 96 95 95 97 92(% of samples complying)

Compliance with SS in Licence 93 93 92 92 93 86 95 91 90 92 91 93 96 91(% of samples complying)

Sewer Main Chokes and Collapses 70 75 75 65 50 50 55 35 30 36 34 41 49 49 46 44(per 100 km of Main)

Sewer Overflows to the Environment 8 6 3 3 4 4 5 7 7 11 7 18 12(per 100 km of Main)


Economic Real Rate of Return 3.0 2.5 3.5 3.3 2.8 2.6 2.8 2.1 1.9 1.8 2.4 1.4 1.1(%)


Operating (OMA) Cost 230 242 235 232 253 275 272 281 271 280 295 294 292 306 328 320($/property)(January 2008$)

Management Cost 71 76 74 73 96 96 96 90 90 98 102 106 108 106 113 107($/property)(January 2008$)

Notes:1. The values shown are Statewide medians on a percentage of connected properties basis from 1992 to 2007/08, except for microbiological, BOD and SS compliance which are the percentage of samples complying.2. From 1998/99, results are on the basis of E. coli in the 1996/2004 NHMRC/NRMMC Australian Drinking Water Guidelines. 1991 to 1997/98 results are on the basis of the 1987 NHMRC/AWRC Drinking Water Guidelines for Total Coliforms.

TYPICAL RESIDENTIAL BILL - SEWERAGE ($/property Jan 2009$)

0

100

200

300

400

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

COMPLIANCE WITH BOD IN LICENCE (% of samples complying)

0

25

50

75

100

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

SEWER MAIN CHOKES & COLLAPSES (per 100km of main)

0

25

50

75

100

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

EMPLOYEES - SEWERAGE (per 1000 properties)

0.0

0.5

1.0

1.5

2.0

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

OPERATING (OMA) COST - SEWERAGE ($/property Jan 2008$)

0

100

200

300

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

MANAGEMENT COST - SEWERAGE ($/property Jan 2008$)

0

25

50

75

100

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

SEWER OVERFLOWS TO THE ENVIRONMENT (per 100km of main)

0

4

8

12

16

20

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

ECONOMIC REAL RATE OF RETURN - SEWERAGE (%)

0

1

2

3

4

5

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

COMPLIANCE WITH SS IN LICENCE (% of samples complying)

0

20

40

60

80

100

93

95/9

6

97/9

8

99/0

0

01/0

2

03/0

4

05/0

6

07/0

8

Table 5: 2007-08 NSW water utility performance summary % Sge Treated that was

Compliant

Sewer Overflows

Sewage Odour

Complaints

ChemicalNote 11

(%)

Zones E. coliNote 12(%)

Zones % Pop'n with E. coli Compliance

(%)(No per

100km of Main)

(per 1000 properties)

(% of effluent

recycled)

(Total ML)

($ perprop)

($M)

(1)C 4

(2)W11

(3)W 12

(3a)A 8

(3b)C 15

(4)F 1 (7)

(7a)H 4 (8)

(8a)H 2

(8a)H 3

(8b)C 9

(9)F 2

(10)E 4

(10a)E 13

(11) (12)W 27

(12a)W 26

(13a)F 24

(13b)P8 (14) (15)

(17)F 13 (18)

(19)F19

(19a)F22 (19b)

(19c)F16 (21)

89 22 22 0 2 0 2 139 135 137 0 2 101 36 36 70 171 187 0 197 205 195

Sydney Water 1,737,000 481,700 182 30 167 738 100 13 of 13 100 13 of 13 100 1 909 96 64 4 24,163 180500 849 589 0.7 62 1350

Hunter Water 221,000 66,000 177 30 118 87 100 4 of 4 100 4 of 4 100 3 110 87 43 6 4,471 36035 628 431 2.2 30 81

Sydney Catchment Authority 160 NO SGE 5

LWUs with > 10,000 Properties #N/A

1 Gosford 69,630 12,100 135 29 45 23.6 100 1 of 1 100 1 of 1 100 94 29.1 100 35 1.4 2 277 0.4 713 6,110 15,335 531 235 0.4 0 530 36.9 Yes

2 Wyong 59,040 12,800 146 4 202 29.2 100 1 of 1 100 1 of 1 100 3 25.7 100 28 0.7 8 1,223 -25.2 739 4,900 18,903 577 191 -0.5 8 321 19.0 Yes

3 Shoalhaven 45,400 12,400 144 9 180 15.2 100 4 of 4 100 4 of 4 100 3 28.8 86 15 0.2 20 1,480 3.4 762 11,110 22,214 629 262 0.9 1 609 27.7 Yes

4 Rous (Bulk Supplier) (NO SGE 44,920 630 24 180 12.3 100 1 of 2 100 1 of 2 100 0 NO SGE -11.2 3,500 9,377 159 73 -0.2 10 348 15.6 Yes*

5 MidCoast (Unfiltered) 36,080 8,940 149 9 348 18.2 92 2 of 4 100 2 of 4 91 27 25.7 98 2 1.6 1 59 -19.0 1,075 12,910 29,153 729 149 0.0 16 1,569 56.6 Yes

6 Tweed 31,480 9,030 174 10 120 20.8 100 2 of 3 100 3 of 3 100 1 29.6 89 8 1.0 4 303 6.5 844 14,970 35,587 659 274 1.1 -6 2,050 64.5 Yes

7 Port Macquarie-Hastings (Unfil 28,610 6,090 154 2 210 16.7 100 5 of 5 100 5 of 5 100 6 15.4 89 1 0.3 3 265 -3.0 950 12,090 25,280 615 207 0.6 -2 457 13.1 Yes

8 Riverina (Groundwater) (NO SG 27,780 14,800 327 13 114 16.7 100 12 of 14 100 13 of 14 99 4 NO SGE 4.6 335 3,400 8,158 283 81 3.4 -7 299 8.3 Yes

10 Coffs Harbour (Unfiltered) 23,580 5,630 169 7 120 16.5 100 3 of 3 100 3 of 3 100 3 21.5 100 3 0.3 12 790 4.4 1,075 11,390 24,314 651 241 3.2 13 2,935 69.2 Yes

11 Albury 21,940 5,730 193 8 227 7.8 100 4 of 4 95 3 of 4 75 0 11.6 87 3 0.2 98 4,193 -2.2 586 7,560 26,920 590 247 -0.2 3 366 8.0 Yes

12 Fish River WS (Unfiltered, Bulk 23,500 1,270 2 2,550 7.2 100 1 of 1 100 1 of 1 100 0 NO SGE 4,000 31 Yes*

13 Tamworth Regional 20,170 8,470 192 28 14.0 100 5 of 7 100 6 of 7 98 0 14.3 100 23 0.0 35 1,560 12.0 1,003 5,460 23,409 602 200 4.6 -12 759 15.3 Yes*

14 Clarence Valley 20,560 6,650 174 19 120 30.3 100 5 of 5 97 3 of 5 98 9 10.0 94 21 1.6 4 114 22.1 909 12,230 22,440 600 294 8.4 -1 2,862 58.8 Yes

15 Eurobodalla (Unfiltered) 18,980 4,440 119 3 300 12.1 100 100 0 11.9 100 7 1.0 8 243 2.9 1,114 18,090 23,537 767 266 1.6 2 1,133 21.5 Yes

16 Wingecarribee 17,870 4,240 168 9 240 8.0 100 2 of 2 100 2 of 2 100 10 9.7 100 33 1.4 2 71 0.7 847 12,500 19,389 617 260 1.4 -6 414 7.4 Yes

17 Queanbeyan (Reticulator) 15,970 3,780 188 5 210 10.3 100 1 of 1 100 1 of 1 100 7.6 100 2 0.3 1 56 3.9 905 8,220 23,281 623 247 1.1 -16 368 5.9 Yes

18 Dubbo 15,630 7,350 322 7 179 8.5 100 1 of 1 100 1 of 1 100 0 9.5 70 5 0.3 99 2,914 0.5 892 8,710 25,901 772 288 0.6 3 271 4.2 Yes

19 Orange 16,080 8,170 177 30 180 10.2 100 2 of 2 100 2 of 2 100 1 10.7 100 13 0.9 95 3,496 1.0 670 9,760 23,241 635 264 2.0 -12 104 1.7 Yes

21 Bathurst Regional 14,730 5,780 241 11 120 9.0 100 1 of 1 100 1 of 1 100 24 6.7 88 40 0.1 24 848 3.1 799 4,700 22,974 690 274 1.1 -9 391 5.8

22 Lismore (Reticulator) 13,860 3,330 163 20 208 6.4 100 1 of 1 100 1 of 1 100 0 8.7 100 6 0.4 1 33 -3.9 853 9,330 36,725 726 204 -1.1 -4 578 8.0 Yes

23 Bega Valley (Unfiltered) 13,800 3,700 144 7 180 8.0 100 6 of 6 100 6 of 6 100 2 11.8 100 21 1.7 33 613 3.9 1,323 19,070 25,367 910 369 1.8 0 1,714 23.7 Yes

24 Ballina (Reticulator) 13,920 3,550 186 4 120 6.0 100 1 of 1 100 1 of 1 100 0 8.9 89 5 0.4 5 107 0.2 770 10,970 21,919 773 239 -1.0 -13 351 4.9 Yes

25 Kempsey (Groundwater) 12,240 3,730 169 12 111 6.7 100 7 of 8 100 7 of 8 100 0 6.1 74 30 2.0 2 46 -1.9 1,031 14,350 46,492 670 241 -0.1 2 308 3.8 Yes

26 Country Energy 10,790 6,730 280 18 60 12.3 100 2 of 2 100 2 of 2 100 0 4.1 7 0.0 49 649 830 9,200 1,040 297 0 988 9.8 Yes

27 Byron (Reticulator) 10,510 2,930 181 8 120 4.6 100 1 of 1 100 1 of 1 100 0 9.9 90 13 1.9 22 723 -0.5 1,105 16,760 26,747 904 274 0.7 4 710 7.5 Yes

28A Goldenfields (Reticulator) (NO 9,920 4,940 252 7 180 5.5 100 1 of 1 100 1 of 1 100 7 NO SGE 0.0 507 4,200 19,365 657 107 -1.3 247 2.4

28B Goldenfields (Bulk Supplier) (N 17,810 730 5.4 100 3 of 3 100 2 of 3 95 NO SGE -0.5 8,915 216 49 -0.5 558 9.9 Yes*

569,000 167,940 174 9 180 341 317 0.5 8 20,100 872 11,110 23,473 655 253.9 0.9 0 554 509

LWUs with 3,001 - 10,000 Properties

20 Goulburn Mulwaree 9,680 2,360 147 28 90 6.8 100 2 of 2 100 2 of 2 100 11 8.2 100 0 0.1 85 1,420 -1.4 1,044 9,010 35,301 680 199 1.9 7 722 6.8 Yes*

29 Armidale Dumaresq 8,270 3,140 254 24 4.5 100 1 of 1 100 1 of 1 100 0 3.8 100 55 0 39 753 -5.4 789 7,780 19,943 895 436 0.2 -1 389 3.2 Yes*

30 Griffith 8,110 7,010 548 15 180 6.1 100 2 of 2 100 2 of 2 100 1 4.4 61 3 2.3 18 369 -0.1 880 4,910 27,723 993 370 0.3 -4 615 4.5 Yes

31 Lithgow 7,820 2,050 160 4.0 100 1 of 1 100 1 of 1 100 3.7 0.0 760 4,020 13,708 863 208 -0.9 -7 268 2.0 Yes

32 Mid-Western Regional 7,060 2,210 199 8 120 4.5 100 3 of 3 96 1 of 3 17 1 3.3 53 37 0 3 57 0.3 893 10,200 24,016 718 223 0.7 -6 353 2.4 Yes

33 Richmond Valley 6,520 3,010 189 9 120 4.3 90 0 of 1 100 1 of 1 100 17 5.8 86 4 0.6 13 280 -1.5 1,122 14,180 28,064 856 393 1.6 -3 717 4.6 Yes*

34 Nambucca (Groundwater) 6,130 1,550 146 2 120 2.4 100 1 of 1 100 1 of 1 100 1 3.0 96 12 0.2 9 151 0.3 730 7,900 23,242 512 177 0.6 -11 96 0.6 Yes

Totals or Medians (% of LWUs basis excl NO SGE suppliers) for

>10,000 Properties

26 of 27 reporting complied with chemical 25 of 27 reporting complied with E. coli

Net Debt to Equity

(%)

Capital Expenditure

Strategic Business

Plans Prepared

?

Note 15(Yes/No)

ERRR

(%)

OMA Cost

($ perconnected property)

Mngmnt Cost

($ per connected property)

Current Replacement

Cost per Assessment

($)

Recycled Water Net Profit After Tax

($M)

2008/09 Typical

Residential Bill

($ perassessment)

2008/09Typical

Developer Charge

($/ET)

Water Quality Compliance(2004 NHMRC/NRMMC Guidelines)

Water Quality

Complaints

(per 1000 props)

Revenue

($M)2,3,8

Average Annual Residential

Water SuppliedPotable +

Nonpotable(kL/connected

property)

Water Main

Breaks

(per 100km

of Main)

Avge Duration of Unplanned Interruption

(mins)

Revenue

($M)3, 8

WATER UTILITY

Water Supply Sewerage Water Supply & Sewerage - Current (2007/08) unless noted as 2008/09Water Supply

Connected Properties

(No.)5

Total Water SuppliedPotable +

Non-potable + RecycledExcl Bulk Supply(ML)2, 3


5,580

3,650

Table 5: 2007-08 NSW water utility performance summary (continued) % Sge Treated that was

Compliant

Sewer Overflows

Sewage Odour

Complaints

ChemicalNote 11

(%)



(%)(No per

100km of Main)


(% of effluent

recycled)

(Total ML)

($ perprop)

($M)

(1)C 4

(2)W11

(3)W 12

(3a)A 8

(3b)C 15

(4)F 1 (7)

(7a)H 4 (8)

(8a)H 2

(8a)H 3

(8b)C 9

(9)F 2

(10)E 4

(10a)E 13

(11) (12)W 27

(12a)W 26

(13a)F 24

(13b)P8 (14) (15)

(17)F 13 (18)

(19)F19

(19a)F22 (19b)

(19c)F16 (21)

89 22 22 0 2 0 2 139 135 137 0 2 101 36 36 70 171 187 0 197 205 195

35 Singleton 6,250 2,320 211 12 120 4.1 100 1 of 1 100 1 of 1 100 2 2.7 100 10 0.4 33 426 1.7 728 6,800 21,138 619 189 1.3 -25 393 2.3 Yes

36 Parkes 5,860 6,760 212 15 120 5.4 100 1 of 1 100 1 of 1 100 4 1.8 56 24 1.0 19 164 -4.4 780 9,210 29,113 737 101 1.0 -18 399 2.2 Yes

37 Inverell 5,320 2,350 294 6 60 3.6 100 3 of 3 100 3 of 3 100 2 1.7 99 4 0 0 -1.2 932 9,790 22,074 795 230 0.3 -7 140 0.7 Yes*

38 Moree Plains (Groundwater) 4,420 9,720 936 46 65 2.9 100 4 of 4 100 4 of 4 100 3 2.8 5 28 6.5 63 929 -1.5 1,553 7,140 24,375 928 273 0.6 10 1,033 4.3 Yes

39 Cowra 5,240 2,060 198 8 180 4.2 100 1 of 1 100 1 of 1 100 39 2.5 40 67 0 0 1.0 1,021 6,990 24,783 855 434 2.4 -3 646 2.8 Yes

40 Central Tablelands (NO SGE) 5,240 1,770 190 11 240 3.4 100 2 of 2 100 2 of 2 100 4 NO SGE -0.5 401 7,570 19,107 383 186 -0.2 6 210 1.1 Yes

41 Muswellbrook 5,280 2,870 240 22 103 5.1 86 1 of 3 100 3 of 3 100 32 3.6 62 12 4.0 84 959 4.0 924 8,100 22,745 737 227 4.0 -15 1,140 5.9 Yes

42 Corowa 4,800 2,690 207 19 120 2.1 100 3 of 4 100 4 of 4 100 4 2.6 23 21 3.6 49 349 -1.0 721 2,906 17,309 758 344 -0.6 -4 2,072 9.3 Yes

43 Tumut 4,250 1,470 224 4 240 2.1 100 4 of 5 100 5 of 5 100 0 3.5 98 32 0 4 27 -1.5 817 8,960 22,090 747 177 1.0 -5 Yes

44 Gunnedah (Groundwater) 4,530 2,190 247 13 120 2.4 100 4 of 4 94 1 of 4 78 0 1.3 60 28 0 83 455 0.4 660 5,950 23,605 377 100 1.5 -13 365 1.6 Yes

45 Upper Hunter 4,200 1,680 216 74 60 3.2 100 4 of 4 100 4 of 4 100 1 2.1 100 0 18 173 1.0 848 7,640 20,623 863 330 1.3 -21 376 1.5 Yes

46 Narrabri (Groundwater) 4,330 3,480 773 81 120 1.4 100 6 of 6 100 5 of 6 99 30 1.8 35 2 0.5 57 511 -3.8 840 6,320 33,406 536 153 0.0 -17 391 1.6 Yes

47 Bellingen (Unfiltered) 4,000 1,280 173 7 120 1.9 100 2 of 2 100 2 of 2 100 1 1.6 78 18 2.4 0 0 0.5 866 10,270 19,536 720 370 -0.3 -29 319 1.1 Yes

48 Leeton 3,970 2,790 384 35 120 2.1 100 3 of 4 100 3 of 4 100 0 1.9 82 8 0 6 70 0.3 848 7,600 24,356 795 348 -0.2 -20 123 0.5

49 Young (Reticulator) 4,330 1,570 217 17 120 2.3 100 1 of 1 100 1 of 1 100 1.5 110 0 19 134 -0.1 832 3,100 12,917 406 55 4.7 -22 409 1.5 Yes

50 Cooma-Monaro 3,570 1,700 320 22 180 2.2 100 3 of 3 100 3 of 3 100 3 2.2 100 40 0 9 41 -0.2 1,232 6,600 22,714 899 322 0.1 -11 406 1.4 Yes

51 Forbes 3,370 1,890 356 34 127 1.9 100 1 of 1 100 1 of 1 100 1 1.8 1 0 1 7 0.4 782 3,580 26,825 707 96 0.3 -10 263 0.9 Yes

52 Snowy River (Unfiltered) 3,900 860 126 10 120 2.0 100 5 of 5 95 2 of 5 64 1 1.9 80 3 0 0 0 -0.6 969 9,400 27,370 893 287 -1.8 -6 868 3.1 Yes

53 Berrigan (Dual Supply) 3,490 1,330 215 29 60 2.5 100 4 of 4 100 4 of 4 100 0 1.6 100 0 0 28 94 0.7 897 6,060 21,650 625 182 1.6 -7 280 1.0 Yes

140,000 72,110 215 15 120 87 71 0 19 7,369 848 7,600 23,242 747 227 0.6 -7 392 67

LWUs with 1,501 - 3,000 Properties

54 Deniliquin 3,190 1,870 403 13 60 2.0 100 1 of 1 100 1 of 1 100 4 1.8 83 0 2.2 69 410 -0.8 1,046 7,380 24,618 874 420 0.4 -17 433 1.4 Yes

55 Warrumbungle 3,280 590 148 3 120 1.5 100 6 of 8 100 7 of 8 92 1 1.1 0 0 15 69 0.0 747 2,420 21,400 684 130 Yes*

56 Yass Valley 3,010 740 165 8 240 1.6 100 1 of 1 100 1 of 1 100 1 1.5 100 0 0 36 126 0.2 975 13,480 23,305 685 299 1.0 -21 534 1.4 Yes

57 Wellington 2,860 1,120 304 9 120 1.8 100 2 of 2 100 2 of 2 100 0 1.4 100 0 1.7 0 0 -0.2 1,166 5,920 20,369 795 334 0.9 18 2,120 5.2 Yes

58 Cootamundra (Reticulator) 2,880 950 208 27 120 1.1 0.9 85 2 0.4 51 199 -0.3 660 5,890 13,807 450 96 -1.1 -5 16 0.0 Yes

59 Lachlan 2,670 1,470 360 12 90 1.9 100 3 of 3 100 3 of 3 100 7 0.7 35 0 26 150 0.2 935 31,898 798 131 -0.5 -17 Yes

60 Glen Innes Severn 2,860 680 164 7 180 1.2 100 2 of 2 100 2 of 2 100 8 1.1 100 0 0 2 10 -0.1 705 5,060 19,226 539 222 0.2 -4 109 0.3 Yes

61 Liverpool Plains 2,530 950 242 1.1 100 2 of 2 100 2 of 2 100 0.7 -0.7 751 4,000 29,888 562 174 -2.5 -10 231 0.6

62 Narromine (Groundwater) 2,090 1,380 490 20 180 1.0 100 2 of 2 100 2 of 2 100 0 1.0 100 0 0 0 0 0.4 957 4,540 15,432 653 240 2.2 -35 90 0.2 Yes

63 Narrandera (Groundwater) 2,010 1,400 419 9 90 1.2 100 1 of 1 100 1 of 1 100 0 0.9 80 6 0 0 0 -0.7 923 12,263 768 287 1.2 -29 348 0.6 Yes*

65 Murray (Dual Supply) 2,660 930 225 7 130 1.5 100 2 of 2 100 2 of 2 100 0 1.3 100 0 1.1 32 161 0.0 806 4,180 22,275 635 273 0.6 1 240 0.6 Yes

67 Cobar 2,160 2,260 721 10 120 1.3 100 1 of 1 100 1 of 1 100 0 0.5 100 0 0 30 110 0.0 1,194 2,180 15,000 710 89 -0.5 -4 175 0.4

66 Cobar Water Board 0 1.4 NO SGE -2.1

68 Tenterfield 1,780 410 199 9 130 0.9 100 2 of 3 97 2 of 3 80 9 1.1 0 0 39 126 -0.8 1,158 3,000 34,854 872 411 -0.5 -7 521 0.8 Yes

70 Kyogle 1,900 390 134 9 120 0.8 100 2 of 3 100 1 of 3 90 3 0.9 98 0 0.6 5 22 0.2 914 4,000 22,973 611 192 1.4 -3 847 1.5 Yes

71 Palerang 1,880 410 141 29 100 1.6 94 2 of 3 93 2 of 3 72 3 2.1 87 13 0 1 3 1.6 1,344 16,300 25,792 749 303 5.2 -15 829 1.5 Yes*

73 Upper Lachlan 1,850 460 179 5 120 1.4 100 4 of 4 100 4 of 4 100 3 0.8 100 0 0 0 0.4 1,268 5,700 20,205 696 223 3.3 -4 390 0.7 Yes

74 Wentworth (Dual Supply) 2,230 1,980 560 1.8 100 3 of 3 100 2 of 3 43 4 0.9 100 0 12 0 0 0.1 1,157 6,430 22,454 620 144 0.8 -1 25 0.1 Yes

76 Harden (Reticulator) 1,760 550 322 7 50 1.3 0 0.5 0 0 15 85 -0.2 1,193 25,514 877 177 -0.9 -2 242 0.3 Yes*

75 Coonamble (Groundwater) 1,600 1,060 408 39 60 0.4 100 3 of 3 100 2 of 3 97 19 0.5 91 2 0 16 46 -0.2 546 20,778 673 239 -7.7 -45 Yes

45,000 19,600 242 9 120 27 20 0 15 1,517 957 5,060 21,837 685 223 0.4 -6 295 16Totals or Medians (% of LWUs

basis excl bulk suppliers) for 1,501 - 3,000 Properties


Totals or Medians (% of LWUs basis) for 3,001 - 10,000 Properties


Net Debt to Equity

(%)

Capital Expenditure

Strategic Business

Plans Prepared

?

Note 15(Yes/No)

ERRR

(%)

OMA Cost


Mngmnt Cost


Current Replacement

Cost per Assessment

($)


($M)

2008/09 Typical

Residential Bill

($ perassessment)

2008/09Typical

Developer Charge

($/ET)


Water Quality

Complaints

(per 1000 props)

Revenue

($M)2,3,8




property)

Water Main

Breaks

(per 100km

of Main)


(mins)

Revenue

($M)3, 8

WATER UTILITY



(No.)5




Table 5: 2007-08 NSW water utility performance summary (continued) % Sge Treated that was

Compliant

Sewer Overflows

Sewage Odour

Complaints

ChemicalNote 11

(%)



(%)(No per

100km of Main)


(% of effluent

recycled)

(Total ML)

($ perprop)

($M)

(1)C 4

(2)W11

(3)W 12

(3a)A 8

(3b)C 15

(4)F 1 (7)

(7a)H 4 (8)

(8a)H 2

(8a)H 3

(8b)C 9

(9)F 2

(10)E 4

(10a)E 13

(11) (12)W 27

(12a)W 26

(13a)F 24

(13b)P8 (14) (15)

(17)F 13 (18)

(19)F19

(19a)F22 (19b)

(19c)F16 (21)

89 22 22 0 2 0 2 139 135 137 0 2 101 36 36 70 171 187 0 197 205 195

LWUs with 200 - 1,500 Properties

79 Walgett (Dual Supply) 1,590 1,510 938 1.2 100 2 of 2 100 2 of 2 100 0.6 83 517 0.0 1,054 22,351 857 325 -0.4 -17

80 Greater Hume 1,660 530 223 3 180 0.6 100 2 of 2 97 1 of 2 65 0 0.8 68 0 0 20 76 -0.3 510 7,400 25,228 656 157 -1.4 -7 437 0.9 Yes*

81 Gwydir 1,450 680 219 13 180 1.2 100 4 of 4 100 3 of 4 54 3 0.7 46 49 0 12 26 -0.7 1,123 4,000 18,681 1,143 475 -0.1 5 710 1.0 Yes

82 Gloucester 1,700 400 166 7 300 1.1 100 2 of 2 92 1 of 2 94 3 0.8 100 43 0 0 0 -0.2 869 12,030 18,284 935 168 -0.8 -14 116 0.2 Yes

83 Oberon (Reticulator) 1,300 760 406 120 0.9 100 1 of 1 100 1 of 1 100 3 0.6 3 0 0 -0.8 907 2,540 9,961 935 194 0.0 -2 290 0.4

84 Gilgandra (Groundwater) 1,370 820 413 30 100 0.7 100 1 of 1 100 1 of 1 100 7 0.5 100 6 3.0 89 250 0.2 912 18,008 431 54 1.1 -14 203 0.3 Yes

85 Uralla 1,570 270 123 19 120 0.6 100 2 of 2 100 2 of 2 100 4 0.5 100 17 0 0 0 -0.6 768 1,250 17,981 800 314 -0.2 -5 32 0.0

86 Hay (Dual Supply) 1,310 1,320 1,020 32 300 0.7 100 1 of 1 100 1 of 1 100 0 0.6 100 0 0 0 0 0.0 946 22,827 665 170 -1.6 -19 118 0.2 Yes

87 Bourke (Dual Supply) 1,180 3,670 3,350 57 180 1.2 100 1 of 1 95 0 of 1 0 0.6 25 0 4.7 0 0 -0.2 1,539 860 27,531 1,099 159 -2.0 -9 199 0.2 Yes

88 Wakool (Dual Supply) 1,390 1,020 853 0 1.1 100 5 of 5 100 4 of 5 87 0 0.6 100 0 0.9 0 0 -0.1 1,275 39,714 704 139 -0.1 0 238 0.3 Yes

89 Bogan 1,040 520 479 32 180 0.8 100 1 of 1 100 1 of 1 100 1 0.3 100 0 2.9 0 0 -0.3 1,004 32,085 1,051 363 -2.2 -6 212 0.2

90 Guyra 1,170 410 227 0.9 100 1 of 1 100 1 of 1 100 0.5 100 6 0 0 0 -0.4 1,057 1,050 25,963 720 200 1.8 -1 116 0.1 Yes*

91 Cabonne 1,150 380 131 37 240 0.8 100 4 of 4 100 4 of 4 100 3 1.2 82 25 0 45 107 0.1 655 8,560 42,463 730 177 -0.4 -14 268 0.6 Yes*

92 Carrathool (Groundwater) 1,010 1,320 482 10 180 0.9 100 2 of 5 96 3 of 5 80 2 0.2 100 0 0 0 -0.8 959 1,550 71,853 929 214 -1.7 425 0.4

93 Tumbarumba 1,140 380 219 6 100 0.6 100 2 of 2 100 2 of 2 100 0.5 0 0.2 865 870 26,995 537 196 0.8 -13 565 0.6 Yes*

94 Gundagai 1,050 680 230 8 120 0.4 100 1 of 1 100 1 of 1 100 5 0.3 100 1 0 100 111 -0.2 518 26,956 665 148 -1.9 -6 119 0.1

96 Warren (Dual Supply) 960 580 412 42 240 0.4 100 3 of 3 100 2 of 3 96 11 0.5 75 6 0 6 10 0.0 908 22,947 727 186 -0.8 -4 Yes

97 Bombala 840 230 249 26 18 0.5 100 2 of 2 100 2 of 2 100 1 0.3 100 0 5.3 20 35 0.2 970 3,330 29,225 444 133 0.8 -13

98 Walcha 890 250 204 4 60 0.5 100 1 of 1 100 1 of 1 100 0 0.4 75 17 0 0 0 -0.2 899 25,983 762 201 0.0 -3 40 0.0 Yes*

100 Balranald (Dual Supply) 810 660 910 17 60 0.6 100 2 of 2 100 2 of 2 100 1 0.3 100 0 0 0 0 0.0 922 1,590 31,125 638 168 0.1 2 380 0.3 Yes

101 Murrumbidgee (Groundwater) 840 670 550 7 0.3 100 2 of 2 100 2 of 2 100 0.2 25 0 0 17 25 0.1 612 2,000 12,694 390 160 -1.0 -34 35 Yes*

103 Central Darling (Dual Supply) 690 350 601 32 150 0.6 100 1 of 2 97 1 of 2 54 12 0.1 100 31 15 0 0 -0.2 1,310 33,800 956 -0.1 -7

104 Boorowa 620 220 216 28 180 0.6 100 1 of 1 100 1 of 1 100 0.0 0.3 55 3.3 0 0.1 1,183 900 30,160 555 65 1.8 -6

105 Brewarrina 480 830 400 39 0.6 100 2 of 2 100 2 of 2 100 2 0.3 0 0 81 170 -0.1 1,359 38,572 1,509 341 -0.7 -8

106 Jerilderie (Dual Supply) 460 390 942 30 120 0.3 100 1 of 1 100 1 of 1 100 0 0.2 25 0 0 6 5 0.1 1,546 3,180 28,385 747 169 0.8 -20 58 Yes

28,000 18,850 406 22 165 18.0 11.7 0 0 1,332 946 2,000 26,956 730 173 -0.2 -7 203 5.8

LWUs without Water Supply

9 Wagga Wagga (NO WS) 23,039 12.3 88 37 0.2 11 606 2.0 356 3,500 10,500 253 50 1.0 -9 592 13.6 Yes

30A Hawkesbury 7,487 4.0 91 23 0 8 186 -1.0 429 5,590 14,502 415 -1.6 -4 43 0.3 Yes*

69 Temora 2,081 0.5 100 9 0 28 98 0.1 232 150 6,839 159 33 0.4 -6 68 0.1 Yes

72 Bland 1,828 0.8 100 45 132 0.0 493 1,000 8,800 324 141 Yes*

77 Junee 1,649 0.6 100 0 0 54 135 0.0 325 1,650 10,720 221 57 -0.1 -9 86 0.1 Yes

78 Blayney 1,758 1.0 100 0 0 70 200 -0.3 420 2,040 12,191 341 150 0.3 -10 27 0.0 Yes

95 Weddin 1,024 0.2 100 0 0 18 29 0.0 205 9,415 133 25 -0.1 -15 Yes*

99 Coolamon 973 0.4 90 89 85 0.1 260 10,303 189 65 1.0 -10 88 0.1 Yes

102 Lockhart 831 0.3 100 0 0 40 69 0.0 377 1,000 12,377 274 34 -1.5 -17 Yes

107 Urana 314 0.2 100 0 6.4 0 0 0.0 214 4,100 19,468 280 111 0.1 -6 Yes*

33,000 20.2 0 34 1,540 340 1,845 10,610 264 57 0.1 -9 77 14.4

785,000

Median 173kL

Median 9 Median 120 Median 3

71% of LWUs

Median 12

Median $810

Median $22,500

Median $620

Median $225 Median

Median $520

70 Yes

per connected property

Breaks per 100km minutes

Quality Complaints

complied with BOD

Overflows per assessment

per assessment



0.6% per assessm

ent21 Yes*

(note 6) (note 7) (note 7) (note 7) (note 6) per 1000 props (note 6)licence

requirements

per 100km (note 7) (note 7) (note 7) (note 7) (note 7) (note 7)(note

7)(note

7)(note

7) (note 14)

Median -

3%

Total $610M

WS Connected Properties

82 of 94 LWUs reporting (87% of all LWUs) complied with E.coli guidelines

74% of LWUs

19% of effluent collected

was recycled

Median $8,200 per ET

Total $435M

Reuse of effluent was carried out by

Total32,000

ML

Total $-14M

Total $475M

90 of 94 LWUs reporting (96% of all LWUs) complied with chemical guidelines.

Totals or Medians (% of LWUs basis) for LWUs without WS

Statewide Totals & Medians 6

278,000 ML

Totals or Medians (% of LWUs basis) for 200 - 1,500 Properties


Net Debt to Equity

(%)

Capital Expenditure

Strategic Business

Plans Prepared

?

Note 15(Yes/No)

ERRR

(%)

OMA Cost


Mngmnt Cost


Current Replacement

Cost per Assessment

($)


($M)

2008/09 Typical

Residential Bill

($ perassessment)

2008/09Typical

Developer Charge

($/ET)


Water Quality

Complaints

(per 1000 props)

Revenue

($M)2,3,8




property)

Water Main

Breaks

(per 100km

of Main)


(mins)

Revenue

($M)3, 8

WATER UTILITY



(No.)5




Notes

1. This table shows the key 2007/08 performance indicators/characteristics for NSW water utilities. 7. cont'd Statewide medians (non-metropolitan):

A more detailed breakdown is provided in Tables 6 to 18 and Figures 1 to 65. Water quality complaints - 3 per 1000 properties (column (8b)).

and Sewerage Benchmarking Report (www.deus.nsw.gov.au/water). Operation, maintenance and administration (OMA) cost (water & sewerage) - $620/connected property (column (17)

2. No WS means not responsible for water supply; OMA cost includes part of the OMA cost of the bulk water supplier but excludes the purchase cost of water. However,

No SGE means not responsible for sewerage. For LWUs with water supply only or sewerage only, NWI indicator F8 includes the purchase cost of water and therefore may differ from column (17).

the results are shown left justified and are not included in the median calculation for water supply and sewerage. Management cost for water supply and sewerage - $225/connected property (column (18)).

3. Where an LWU has not reported an item for 2007/08, the value previously reported has been used where available. Current replacement cost for water supply and sewerage - $22,500/assessment (column (15)).

Such values are shown in this table in italics bold . Capital expenditure for water supply and sewerage - $520/property (column (19b)). The total capital

4. The number of connected properties for LWUs responsible for sewerage only (column (1)) is sewerage properties. expenditure for water supply and sewerage was $610M (column (19c)).

5. NSW Water Utilities 8. Category 1 Businesses - Category 1 businesses are defined as having an annual revenue of over $2M (NSW

In NSW in July 2008, there were 110 water utilities comprising: Government's Policy Statement on Application of National Competition Policy to Local Government, June 1996 ).

4 metropolitan water utilities (Sydney and Hunter Water Corporations, 70 LWUs are Category 1 businesses (shown in bold in Cols (4) & (9)). Column (4) shows there were 53 LWUs

Sydney Catchment Authority (SCA) and Hawkesbury Council), and responsible for water supply with a revenue of over $2M; and 46 such utilities responsible for sewerage (column (9).

106 non-metropolitan Local Water Utilities (LWUs). 9. Pay-for-use water supply tariff - 92 of the 94 water supply LWUs have a pay-for-use water supply tariff

The 106 LWUs comprised: in 2008/09 (ie. a two-part tariff or an inclining block tariff). Such tariffs comply with IPART recommendations

101 local government councils (under Local Government Act 1993 ), and the COAG Strategic Framework for Water Reform .

5 LWUs (Gosford Council, Wyong Council, Cobar WB, Fish River WS, Country Energy) 10. Pay-for-Use Pricing & Full Cost Recovery - For water supply, 92% of LWUs have pay-for-use pricing in 2008/09,

under the Water Management Act 2000 . residential tariffs independent of land value together with full cost recovery (col 2 of Table 3).

Of the 106 LWUs, For sewerage, 90% of LWUs have tariffs independent of land value and full cost recovery (col 2 of Table 3).

97 were responsible for water supply (including 3 for bulk supply - Cobar WB, Fish River WS & Rous Water) Such LWUs comply with the COAG Strategic Framework for Water Reform and the National Water Initiative .

100 were responsible for sewerage. 11 Physical and chemical water quality - 95% of the 25,300 physical samples and 98% of the 25,700 chemical

91 were responsible for both water supply and sewerage, 6 for water supply only and 9 for sewerage only. samples tested for NSW LWUs achieved 100% compliance with the 2004 NHMRC/NRMMC Guidelines.

6. Totals for Non-metropolitan NSW Col (7) shows that 96% of LWUs complied with chemical water quality (health related). Figure 21 on page 42 shows

The totals shown above are for non-metropolitan NSW & therefore exclude Sydney & Hunter Water Corporations, that 98% of LWUs complied for physical water quality.

the SCA and Hawkesbury Council. The totals exclude double-counting where bulk water suppliers are involved. 12. Microbiological water quality - E.coli contamination is the primary health-related indicator. �

Total number of water supply connected properties in non-metropolitan NSW was 785,000 (col (1)). E.coli - 99% of the 18,700 samples tested for NSW LWUs achieved 100% compliance with the

Total annual water supplied was 278,000 ML (column (2)). 2004 NHMRC/NRMMC Guidelines. 87% of LWUs complied with these guidelines (column 8).

Total revenue for water supply and sewerage was $910M (columns (4) and (9)) and the current 13. Compliance with DECC Discharge Licence for Sewerage replacement cost of assets was $18,800M ($10,300M for Water, $8,500M for Sewerage) (Tables 11 & 16). BOD - 92% of the 4,680 sampling days for NSW LWUs achieved 100% compliance with the 90-percentile limit

7. Statewide medians (non-metropolitan) were: of their DECC licence for BOD (Biochemical Oxygen Demand). 71% of LWUs complied with the DECC licence (col 10).

Average annual residential water supplied - 173kL/connected property (column (3)). SS - 91% of the 4,680 sampling days for NSW LWUs achieved 100% compliance with the 90-percentile limit of

Typical residential bill (TRB) for water and sewerage - $810/assessment (column(13b). The 2008/09 TRB their DECC licence for SS (Suspended Solids). 53% of LWUs complied with their DECC licence for SS (Table 17 on p170).

for water supply has been calculated on the basis of each LWU's 2008/09 tariff using the 2007/08 average annual (6 LWUs had no DECC discharge licence and 34 did not report BOD or SS)

residential water supplied (column (3)). The TRB for sewerage is based on the LWU's access charge (col(1)) 14. Strategic Business Plans - 91 LWUs have completed a sound water &/or sewerage Strategic Business Plan (col 21)

of Appendix F except for 3 LWUs where account was also taken of the usage charges. The TRB in col (13b) and have demonstrated long term financial sustainability of their water and sewerage businesses to comply with

is for 2008/09. However, NWI indicators P2, P4 and P5 are defined as the TRB for 2007/08 and will therefore National Competition Policy. The plans of 21 of these LWUs now need updating (these are shown as "Yes*" in column 21).

differ from those shown in column (13b). The 2007/08 TRBs are shown in column 8 of Tables 6 & 7. 15. Total Water Supplied (col (2)) includes non-potable and recycled water (see Table 8).

Typical developer charge for water and sewerage - $8,200/ET for 2008/09 (col (14) and Tables 6 & 7). Similarly, the average annual residential water supplied (col (3)) includes non-potable and recycled water.

Economic real rate of return (ERRR) for water and sewerage - 0.6% (column (19)). As shown in 16. National Water Initiative (NWI) Indicators - The 30 NSW water utilities with over 10,000 connected properties Figures 13 and 14 of the 2007-08 NSW Water Supply and Sewerage Performance Monitoring Report ,

(3 metropolitan utilities and 27 non-metropolitan utilities) are required to report their performance under the NWI. The results 93% of LWUs are achieving full cost recovery for water supply and 91% are achieving that have met the rigorous NWI auditing requirements have been published in the National Performance Report 2007-08 full cost recovery for sewerage. The remaining 7 water utilities and 6 sewerage utilities with over 1,000 properties and are shown in Appendix F. Refer also to Notes 19 and 20 on page 28. which are not achieving full cost recovery have agreed to do so by June 2009. Refer also to Tables 6 and 7. 17. The performance indicators for Sydney and Hunter Water Corporations and Sydney Catchment Authority are from the

Net debt/equity for water and sewerage was -3% (column (19a)). National Performance Report 2007-08 for Urban Water Utilities .

Water main breaks - 9 breaks per 100km of main (column (3a)).

Average duration of unplanned interruptions (water supply) - 120 minutes (column (3b)).


Table 5A: Water supply and sewerage indicators – financial

05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 06/07 07/08 05/06 06/07 07/08 06/07 07/08 06/07 07/08 06/07 07/08119 111 83 82 195 49 195 62 195 195 197 65 205 68 207 69 203 66 203 66 211 71 181 54 209 103 209 103

Sydney Water 1480 1620 1,690 2.7 1.9 0.7 46 45 62 3 2 1 193000 140,000 190,000 42 105 86075 89,676 91,295 5 5 335,978 180,500 0.2 0.1Hunter Water 186 202 200 3.9 2.3 2.2 13 23 30 8 6 3 33800 35,100 34,600 59 96 9103 8,993 8,958 4 4 59,212 36,035 0.3 0.2Sydney Catchment Authority 15387 16,581 6,164

LWUs with > 10,000 Properties1 Gosford 564 551 531 818 802 756 57 55.6 52.7 210 466 530 0.9 0.8 0.3 0.7 0.4 0.4 -7 -2.3 -0.5 >100 >100 4 1313 947 1,746 24 437 543 1,038 1,115 1.9 2.1 4,002 400 0.1 0.02 Wyong 488 597 577 897 1166 930 52 67.7 54.9 517 911 321 0.5 2.2 -1.1 1.0 2.3 -0.5 2 5.8 8.1 >100 22 0 1272 1,294 1,306 1.9 2.3 -5,771 -25,221 -0.1 -0.53 Shoalhaven 538 589 629 980 951 969 44 42.6 44.0 553 927 609 3.0 1.6 0.6 1.7 1.5 0.9 -3 0.9 1.0 >100 >100 4 2559 2,560 2,208 14 65 903 830 876 1.9 2.0 17,964 3,387 0.4 0.15 MidCoast 643 674 729 1344 1166 1217 48 41.7 43.9 1143 1235 1569 4.2 1.9 -2.5 4.5 1.6 0.0 9 8.6 15.9 10 >100 0 524 952 952 2.3 2.3 10,699 -18,959 0.3 -0.46 Tweed 592 622 659 1135 1512 1553 33 43.7 48.9 291 1807 2050 2.0 1.1 1.2 1.2 0.7 1.1 -17 -5.8 -5.6 >100 >100 >100 746 720 713 1.6 2.5 7,726 6,541 0.2 0.17 Port Macquarie-Hastings 692 626 615 1099 990 1122 32 28.9 32.1 1223 996 457 1.1 1.3 0.5 1.4 0.8 0.6 -11 -4.9 -2.5 >100 >100 8 759 753 31 654 688 656 2.4 2.1 2,424 -2,978 0.1 -0.1

11 Albury City 522 559 590 876 854 885 20 19.3 19.4 201 207 366 -0.1 -0.2 -0.3 0.3 -0.1 -0.2 2 1.9 2.8 2 30 0 332 331 286 1.7 1.5 -4,213 -2,210 -0.2 -0.110 Coffs Harbour 592 615 651 1592 1422 1609 37 33.2 37.9 392 908 2935 4.2 3.4 1.2 4.8 3.0 3.2 -9 -3.8 13.2 >100 >100 2 468 452 471 1.4 1.2 12,974 4,393 0.4 0.113 Tamworth Regional 629 662 602 1347 1218 1405 27 24.2 28.3 307 368 759 5.0 5.3 5.0 5.7 4.2 4.6 -16 -17.9 -11.7 >100 >100 >100 1013 1,051 1,048 15 9 355 359 371 1.5 1.3 6,984 12,019 0.3 0.415 Eurobodalla 701 723 767 1008 1091 1263 19 20.6 24.0 1484 410 1133 0.8 1.4 1.6 0.7 1.4 1.6 -2 -2.4 2.2 >100 >100 >100 691 375 359 364 1.7 1.6 2,833 2,918 0.1 0.117 Queanbeyan 626 590 623 1013 1039 1120 16 16.1 17.9 192 131 368 0.5 1.4 1.9 -0.5 0.3 1.1 -15 -14.3 -16.2 >100 >100 >100 166 160 155 1.0 0.9 2,392 3,919 0.1 0.219 Orange 579 561 635 1346 1279 1300 21 20.0 20.9 500 487 104 1.9 3.9 2.0 3.6 3.0 2.0 -15 -11.1 -12.1 >100 >100 >100 268 232 240 1.2 1.2 5,868 1,044 0.3 0.020 Goulburn Mulwaree 535 630 680 1222 1475 1544 11 13.8 14.9 1443 1380 722 3.7 2.3 -0.5 3.8 2.9 1.9 13 5.7 7.3 12 8 1 175 173 175 1.3 1.2 6,681 -1,308 0.5 -0.118 Dubbo 723 768 772 1205 1260 1147 19 19.7 17.9 1615 480 271 2.2 1.1 0.2 3.1 1.3 0.6 7 3.7 3.4 >100 31 2 183 186 181 0.9 1.0 2,902 489 0.1 0.016 Wingecarribee 511 575 617 1130 1127 991 20 19.8 17.7 818 321 414 2.6 3.3 1.8 3.5 3.2 1.4 -5 -7.0 -6.4 >100 >100 >100 267 269 265 1.4 1.6 4,665 741 0.2 0.014 Clarence Valley 660 590 600 974 1723 1960 19 33.6 40.3 541 2453 2862 1.3 9.5 7.9 1.5 8.7 8.4 -17 -7.5 -1.2 >100 >100 17 403 388 414 2.2 1.0 27,157 22,102 0.8 0.521 Bathurst Regional 652 727 690 990 1087 1064 14 15.6 15.7 365 1481 391 0.5 1.0 1.6 0.6 0.8 1.1 -11 -9.3 -9.4 >100 >100 >100 186 188 191 1.2 1.2 1,434 2,998 0.1 0.224 Ballina 687 700 773 947 946 1067 13 12.7 14.8 244 327 351 0.7 1.7 0.3 -0.3 0.6 -1.0 -20 -12.9 -12.7 >100 >100 0 350 350 240 15 130 280 304 276 2.4 1.9 2,307 185 0.2 0.022 Lismore 614 637 726 1123 928 1089 15 12.7 15.1 402 329 578 4.7 1.2 -1.3 3.1 0.8 -1.1 -13 -6.0 -3.9 >100 >100 0 210 206 9 247 218 232 1.7 1.6 2,376 -3,911 0.2 -0.3

$526M $561M 4 LWUs paid a dividend 13 of 19 LWUs had a +ve NPAT

LWUs with 3,001 - 10,000 Properties #N/A #N/A23 Bega Valley 816 858 910 984 1185 1431 14 16.3 19.7 1410 1555 1714 0.0 1.0 1.9 -0.2 0.3 1.8 -10 -3.0 0.2 >100 >100 >100 288 228 244 0.9 1.2 8,920 3,928 0.5 0.227 Byron 829 869 904 1332 1356 1382 14 14.2 14.5 886 562 710 1.1 1.0 0.4 2.6 1.1 0.7 1 2.1 3.8 >100 >100 2 159 152 149 1.1 1.0 1,573 -519 0.1 0.026 Country Energy 1189 1103 1068 1486 1435 1525 16 15.4 16.5 275 632 912 0.5 0.0 >100 >100 306 286 284 1.9 1.7 -54 1,282 0.0 0.125 Kempsey 665 623 670 1030 1025 1048 12 12.4 12.8 503 310 308 14.5 0.9 -0.4 1.7 1.2 -0.1 -96 2.5 1.7 3 7 0 238 118 241 1.0 1.9 1,377 -1,872 0.1 -0.131 Lithgow 687 1097 863 934 917 991 7 7.1 7.8 75 55 268 1.4 -6.8 0.1 1.8 -7.9 -0.9 -18 -8.4 -7.3 >100 0 172 176 266 2.5 3.4 -1,844 27 -0.3 0.029 Armidale Dumaresq 760 809 895 998 1026 997 8 8.4 8.2 154 147 389 -0.5 -0.2 0.5 -0.5 0.2 -10 -5.9 -1.0 >100 >100 122 122 119 1.5 1.4 -428 -5,398 -0.1 -0.730 Griffith 985 986 993 1569 1551 1292 12 12.2 10.5 348 640 615 2.1 3.6 0.0 2.0 2.8 0.3 -11 -11.2 -4.5 >100 >100 1 116 115 115 0.9 1.1 2,656 -93 0.2 0.033 Richmond Valley 771 833 856 1496 1602 1550 10 10.4 10.1 319 1893 717 6.0 3.2 1.8 6.5 2.8 1.6 -15 -2.4 -2.6 >100 >100 >100 171 170 160 1.6 2.2 2,384 -1,513 0.2 -0.132 Mid-Western Regional 705 717 718 1157 1200 1111 8 8.2 7.8 214 292 353 1.7 1.9 1.0 1.6 1.8 0.7 -5 -5.3 -6.0 >100 >100 >100 128 128 128 1.6 1.8 1,624 291 0.2 0.034 Nambucca 454 467 512 1000 855 866 6 5.2 5.3 245 101 96 3.3 1.8 0.4 3.4 1.3 0.6 -15 -10.6 -11.1 >100 >100 3 137 136 134 2.6 2.5 1,262 302 0.2 0.135 Singleton 537 552 619 1386 1304 1096 8 7.8 6.9 327 527 393 4.8 6.5 2.8 5.0 4.4 1.3 -27 -25.8 -25.1 >100 >100 >100 75 74 75 0.9 1.1 3,473 1,762 0.4 0.337 Inverell 593 632 795 1045 1109 998 6 5.9 5.3 243 133 140 2.7 2.7 -1.4 2.9 2.3 0.3 -11 -8.1 -6.8 >100 >100 0 127 128 128 2.2 2.4 1,543 -1,186 0.3 -0.241 Muswellbrook 744 860 737 1686 1875 1640 9 9.6 8.7 271 554 1140 7.6 6.0 5.1 8.9 4.9 4.0 -22 -14.4 -14.5 >100 >100 >100 70 67 68 0.7 0.8 4,217 4,046 0.4 0.536 Parkes 645 769 737 1445 1250 1236 9 7.4 7.2 412 336 399 4.1 3.6 -4.3 4.3 1.7 1.0 -33 -21.4 -18.5 >100 >100 0 111 125 264 1.7 3.6 2,083 -4,382 0.3 -0.642 Corowa 524 622 758 910 846 966 4 4.0 4.6 269 151 2072 0.5 0.5 -0.7 -0.2 -0.9 -0.6 -15 -15.9 -3.6 >100 >100 0 99 95 96 2.4 2.1 162 -951 0.0 -0.238 Moree Plains 1047 870 928 1437 1369 1282 6 6.1 5.7 246 1677 1033 2.9 2.6 -2.2 2.1 2.5 0.6 6 5.3 9.5 >100 >100 0 0 0 0 3,066 -1,463 0.5 -0.3

WATER UTILITY

FINANCIAL

Operating Cost (OMA) Income per PropertyTotal Income

Capital Expenditure(Assets, Renewals,

Plant/Equip)Return on Assets


Net Debt to Equity Interest Cover Dividend PayableDividend

Payout RatioCSOs

% Revenue from CSOs

Net Profit after TaxNPAT

NPAT Ratio

WS & SGE($/property)

($/property)WS & Sge

WS & Sge($M)

WS & Sge($ per prop)

WS & Sge(%)

WS & Sge(%)

WS & Sge(%) WS & Sge WS & Sge

($'000)WS & Sge

(%)WS & Sge

($'000)WS & Sge

(%)WS & Sge

($'000)WS & Sge

(23)F13

(24)F7

(24a)F 3 (24b) (24c) (25)

F19(26)F22

(27)F23

(29)F20

(29)F21

(30)F25

(31)F8

(32)F24

(32a)F30

Totals for >10,000 Properties


Table 5A: Water supply and sewerage indicators – financial (continued)

05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 06/07 07/08 05/06 06/07 07/08 06/07 07/08 06/07 07/08 06/07 07/08119 111 83 82 195 49 195 62 195 195 197 65 205 68 207 69 203 66 203 66 211 71 181 54 209 103 209 103

44 Gunnedah 355 376 377 748 824 795 3 3.6 3.6 311 365 2.7 3.7 1.2 3.1 2.7 1.5 -20 -13.1 -12.6 >100 >100 5 51 0 94 2.6 1,262 441 0.4 0.146 Narrabri 415 574 536 820 751 724 4 3.3 3.1 192 90 391 1.8 1.9 -2.2 1.4 0.1 0.0 -18 -19.9 -17.5 >100 >100 0 69 69 67 2.1 2.1 422 -3,792 0.1 -1.243 Tumut 501 646 747 1216 1744 1311 5 7.4 5.6 3.3 6.5 1.6 2.9 5.7 1.0 -16 -5.5 -4.9 >100 >100 >100 77 65 83 0.9 2.6 3,622 -1,511 0.5 -0.349 Young 414 469 406 939 906 880 4 3.9 3.8 195 112 409 8.5 8.8 6.1 13.0 6.9 4.7 -34 -25.0 -22.4 >100 >100 >100 80 80 80 2.0 2.1 161 -84 0.0 0.039 Cowra 700 766 855 935 1123 1277 5 5.9 6.7 461 606 646 -0.3 2.9 2.0 0.4 2.9 2.4 -8 -6.3 -3.1 5 >100 6 105 105 99 1.8 1.5 602 1,011 0.1 0.245 Upper Hunter 668 714 863 1218 1198 1265 5 4.8 5.3 250 199 376 3.7 5.0 3.1 3.4 2.9 1.3 -27 -21.2 -20.7 >100 >100 >100 79 76 76 1.6 1.6 1,657 1,003 0.3 0.252 Snowy River 557 554 893 881 851 986 3 3.3 3.8 265 868 1.6 1.9 -1.2 1.3 -1.8 -9.3 -6.4 >100 0 0 20 19 0.6 0.5 870 -554 0.3 -0.151 Forbes 554 612 707 1199 1058 1087 4 3.7 3.7 280 181 263 4.0 1.7 0.9 4.4 1.6 0.3 -8 -7.1 -9.8 >100 >100 >100 63 63 63 1.7 1.7 797 428 0.2 0.150 Cooma-Monaro 701 727 899 1244 1345 1221 4 4.8 4.4 168 388 406 2.6 5.1 -0.2 3.2 4.2 0.1 -13 -14.1 -10.6 >100 >100 0 64 62 66 1.3 1.5 1,361 -199 0.3 0.053 Berrigan 592 595 625 1124 988 1164 4 3.4 4.1 269 483 280 1.6 1.8 2.4 1.5 1.1 1.6 -17 -8.8 -7.1 >100 >100 >100 79 41 81 1.2 2.0 526 747 0.2 0.2

#N/A $205M $196M No. of LWUs paying dividend is 0 12 of 26 LWUs had a +ve NPAT

LWUs with 1,501 - 3,000 Properties #N/A #N/A48 Leeton 656 777 795 1242 1204 1015 5 4.8 4.0 245 199 123 4.8 4.0 1.1 4.6 3.1 -0.2 -21 -19.0 -20.1 >100 >100 0 66 66 63 1.4 1.6 1,243 343 0.3 0.154 Deniliquin 766 855 874 1298 1113 1217 4 3.6 3.9 137 330 433 1.6 2.1 2.4 0.0 0.4 -24 -18.8 -16.9 >100 >100 >100 71 71 70 2.0 1.8 287 -777 0.1 -0.247 Bellingen 562 720 1090 1090 882 4 4.4 3.5 176 319 -1.0 1.4 -3.4 -0.3 -26 -29.0 >100 0 99 89 2.5 0 451 0.0 0.160 Glen Innes Severn 470 522 539 808 790 807 2 2.3 2.3 421 109 1.1 0.0 1.2 0.5 0.2 -11 -3.2 -4.4 >100 >100 1 58 57 54 2.5 2.3 1,456 -83 0.6 0.058 Cootamundra 505 502 450 936 749 697 3 2.2 2.0 266 16 2.5 0.0 -1.2 3.2 0.1 -1.1 -4 -4.0 -5.3 66 3 0 78 76 78 3.4 3.9 -851 -267 -0.4 -0.157 Wellington 666 726 795 1481 1289 1094 4 3.7 3.1 2166 965 2120 6.9 3.5 -0.4 8.1 4.2 0.9 11 14.5 18.4 11 11 1 65 64 60 1.7 1.9 463 -151 0.1 0.091 Cabonne 560 762 730 1991 1836 1723 2 2.0 2.0 74 107 268 2.2 3.7 0.5 3.8 2.4 -0.4 -22 -13.6 -13.6 >100 >100 0 44 44 44 2.1 2.2 517 135 0.3 0.180 Greater Hume 485 633 656 1009 947 869 2 1.5 1.4 187 111 437 -0.7 -0.5 -0.8 -1.3 -0.9 -1.4 -9 -6.6 -6.5 >100 >100 0 41 39 37 2.6 2.6 -143 -294 -0.1 -0.259 Lachlan 599 798 1095 1095 967 3 2.8 2.6 129 1.0 0.6 -0.4 -0.5 -21 -16.8 >100 >100 0 45 44 1.7 0 227 0.0 0.165 Murray 549 555 635 988 1146 1061 3 3.0 2.8 310 284 240 4.0 2.0 0.3 4.4 2.0 0.6 10 1.9 1.1 9 63 2 51 48 49 1.6 1.7 686 32 0.2 0.062 Narromine 601 637 653 1010 1026 927 2 2.1 1.9 251 90 1.1 5.1 3.8 1.7 2.8 2.2 -28 -36.0 -34.8 >100 >100 >100 38 37 36 1.8 1.9 -2,300 420 -1.1 0.256 Yass Valley 685 1003 1003 1028 3 3.0 3.1 534 1.0 1.0 -21.0 >100 >100 0 43 1.4 0 222 0.0 0.161 Liverpool Plains 513 611 562 728 607 698 2 1.5 1.8 81 177 231 1.1 -1.4 -1.9 -18.7 -3.1 -2.5 -24 -11.5 -10.2 >100 >100 0 51 64 62 4.2 3.5 -185 -749 -0.1 -0.455 Warrumbungle 684 684 475 651 0 2 2.6 0.0 139 -1.3 -4.0 -12.5 >100 >100 0 70 2.8 -419 -0.271 Palerang 700 749 1341 1341 1950 2 2.4 3.7 829 3.1 6.0 5.2 -15.1 >100 >100 0 24 0.7 0 1,632 0.0 0.463 Narrandera 827 779 768 1303 1112 1009 3 2.2 2.0 1055 511 348 4.2 8.0 1.2 3.4 4.2 1.2 -39 -35.7 -29.1 >100 >100 >100 48 45 45 2.0 2.2 -1,978 -728 -0.9 -0.467 Cobar 185 668 710 1038 1176 869 2 2.5 1.9 228 424 175 0.9 4.2 0.0 0.1 3.6 -0.5 -17 -15.8 -3.9 >100 >100 0 24 24 21 1.0 1.1 536 -15 0.2 0.074 Wentworth 725 717 620 1375 1294 1228 3 2.8 2.7 132 22 25 0.8 0.9 0.4 2.0 1.4 0.8 7 1.8 -0.9 3 7 2 35 35 35 1.2 1.3 50 84 0.0 0.075 Coonamble 329 478 673 980 544 533 2 0.9 0.9 146 3.9 1.1 -2.7 2.8 -3.2 -7.7 -50 -44.2 -45.3 >100 >100 0 29 26 23 3.0 2.7 67 -247 0.1 -0.3

#N/A $50M $46M No. of LWUs paying dividend is 0 9 of 18 LWUs had a +ve NPAT

LWUs with 200 - 1,500 Properties #N/A #N/A70 Kyogle 573 602 611 873 1885 913 2 3.4 1.7 308 1454 847 -1.3 10.7 1.6 -1.6 10.4 1.4 -8 -6.7 -2.8 >100 >100 53 52 53 1.5 3.1 2,130 236 0.6 0.179 Walgett 878 830 857 1270 1173 1129 2 1.9 1.8 -1.4 -1.4 -0.2 -3.5 -1.5 -0.4 -23 -14.7 -16.9 >100 0 22 23 23 1.2 1.3 -275 -46 -0.1 0.068 Tenterfield 780 794 872 921 1069 1116 2 2.1 2.0 190 201 521 0.0 0.8 -2.9 -1.3 0.1 -0.5 -18 -11.1 -6.7 >100 >100 0 43 43 42 2.1 2.1 186 -828 0.1 -0.484 Gilgandra 397 405 431 840 907 868 1 1.2 1.2 135 198 203 2.7 4.4 2.1 3.6 3.7 1.1 -15 -11.5 -14.2 >100 >100 >100 26 26 25 2.1 2.1 407 228 0.3 0.273 Upper Lachlan 603 658 696 965 1064 1181 2 2.0 2.2 102 473 390 1.0 3.3 2.6 1.2 3.3 3.3 -2 -1.9 -3.6 13 >100 5 30 31 31 1.6 1.4 313 415 0.2 0.282 Gloucester 788 889 935 1047 1029 1091 2 1.7 1.9 382 171 116 0.5 0.4 -0.8 0.2 -2.7 -0.8 -18 -13.2 -14.0 >100 >100 0 36 36 36 2.1 1.9 102 -244 0.1 -0.187 Bourke 939 1119 1099 1292 1466 1514 2 1.7 1.8 115 199 -3.3 0.4 -1.4 -3.4 -0.1 -2.0 -14 -7.0 -9.1 >100 0 11 10 10 0.6 0.6 30 -179 0.0 -0.1

WATER UTILITY

FINANCIAL






Payout RatioCSOs

% Revenue from CSOs


NPAT Ratio



WS & Sge($M)


WS & Sge(%)

WS & Sge(%)


($'000)WS & Sge

(%)WS & Sge

($'000)WS & Sge

(%)WS & Sge

($'000)WS & Sge

(23)F13

(24)F7

(24a)F 3 (24b) (24c) (25)

F19(26)F22

(27)F23

(29)F20

(29)F21

(30)F25

(31)F8

(32)F24

(32a)F30

Totals for 3,001 - 10,000 Props



Table 5A: Water supply and sewerage indicators – financial (continued)

05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 06/07 07/08 05/06 06/07 07/08 06/07 07/08 06/07 07/08 06/07 07/08119 111 83 82 195 49 195 62 195 195 197 65 205 68 207 69 203 66 203 66 211 71 181 54 209 103 209 103

86 Hay 587 602 665 995 982 949 1 1.3 1.2 193 125 118 0.3 1.3 -0.2 -0.6 0.2 -1.6 -13 -17.1 -19.0 >100 >100 0 24 24 24 1.9 1.9 111 -20 0.1 0.083 Oberon 563 753 935 1168 1160 1184 2 1.6 1.5 182 110 290 1.4 1.5 1.0 2.1 0.8 0.0 -9 -8.8 -1.5 >100 >100 >100 18 18 18 1.2 1.2 46 -801 0.0 -0.581 Gwydir 651 1143 924 924 1308 1 1.3 1.9 710 -1.3 -0.5 -0.1 5.3 >100 0 0 45 2.4 0 -676 0.0 -0.485 Uralla 652 678 800 685 611 676 1 1.0 1.1 79 124 32 -0.1 -1.0 0.4 -1.2 -1.3 -0.2 -18 -6.6 -4.6 >100 >100 0 27 33 32 3.4 3.0 -222 -554 -0.2 -0.589 Bogan 945 1197 1051 1136 1355 1065 1 1.4 1.1 18 212 -1.8 -0.8 -1.8 -2.7 -1.2 -2.2 -15 -7.6 -6.1 >100 0 0 17 17 1.2 1.5 -157 -309 -0.1 -0.376 Harden 882 829 877 965 1093 1019 2 1.9 1.8 300 242 -2.0 1.4 -0.9 -2.2 1.4 -0.9 -3 -1.3 -2.0 63 0 36 36 35 1.9 2.0 132 -153 0.1 -0.188 Wakool 594 709 704 1208 1430 1201 2 1.9 1.7 445 240 238 0.0 1.7 -0.2 1.9 1.8 -0.1 4 0.9 -0.1 7 22 0 26 26 26 1.4 1.6 451 -138 0.2 -0.193 Tumbarumba 468 479 537 1089 888 948 1 1.0 1.1 394 256 565 3.5 2.4 2.0 4.3 1.4 0.8 -24 -12.9 -12.5 >100 >100 >100 20 19 19 1.9 1.8 173 212 0.2 0.294 Gundagai 584 621 665 681 751 682 1 0.8 0.7 29 57 119 1.1 1.1 -1.5 0.3 0.8 -1.9 -12 -5.9 -6.3 >100 >100 0 19 19 19 2.4 2.7 100 -199 0.1 -0.392 Carrathool 866 946 929 1013 1022 1064 1 1.1 1.1 305 425 -0.8 -0.1 -1.7 -1.6 -0.2 -1.7 -5 >100 0 15 13 14 1.2 1.3 -113 -793 -0.1 -0.796 Warren 553 631 727 1092 966 925 1 0.9 0.9 180 2.1 1.6 0.3 -0.4 -0.4 -0.8 -16 -2.7 -3.6 >100 >100 0 15 15 15 1.6 1.7 66 -19 0.1 0.098 Walcha 722 697 762 906 1107 951 1 1.0 0.8 40 0.0 1.1 0.2 -0.8 0.8 0.0 -5 -3.2 -3.2 >100 >100 14 8 9 0.8 1.1 132 -175 0.1 -0.2100 Balranald 558 660 638 1080 2465 1081 1 2.0 0.9 151 3595 380 0.4 6.3 0.0 0.9 6.4 0.1 1 1.7 1.6 2 56 1 0 784 -4 0.4 0.097 Bombala 523 533 444 982 904 937 1 0.8 0.8 3.6 2.1 1.9 3.7 1.4 0.8 -17 -5.8 -12.8 >100 >100 >100 19 18 19 2.4 2.4 193 152 0.3 0.2101 Murrumbidgee 360 365 390 745 613 598 1 0.5 0.5 150 102 35 2.9 4.8 2.2 2.3 2.1 -1.0 -21 -29.3 -33.7 >100 >100 0 14 12 14 2.3 2.8 136 79 0.3 0.290 Guyra 571 703 720 1041 1121 1185 1 1.3 1.4 116 0.7 1.3 2.0 0.9 1.5 1.8 -2 -2.0 -0.7 >100 11 >100 25 57 27 4.3 1.9 257 -443 0.2 -0.3104 Boorowa 462 455 555 1052 1066 1294 1 0.7 0.8 3.0 3.8 2.0 3.2 3.8 1.8 2 -1.1 -6.3 19 >100 >100 14 15 14 2.3 1.7 204 135 0.3 0.2105 Brewarrina 1165 1265 1509 1604 1921 1902 1 0.9 0.9 2.8 2.7 -0.6 3.4 2.6 -0.7 -23 -7.5 -8.2 >100 >100 0 4 4 4 0.4 0.4 159 -79 0.2 -0.1106 Jerilderie 791 736 747 1320 1189 1241 1 0.5 0.6 35 60 58 4.3 3.5 2.6 4.4 2.2 0.8 -33 -18.0 -20.0 >100 >100 >100 10 10 10 1.8 1.8 161 146 0.3 0.3103 Central Darling 996 1043 956 1047 959 990 1 0.7 0.7 -0.1 0.0 0.3 0.2 -0.2 -0.1 -5 -8.0 -7.3 >100 >100 0 -47 -179 -0.1 -0.3

$38M $34M No. of LWUs paying dividend is 0 8 of 27 LWUs had a +ve NPAT

LWUs with a single service (WS or Sge)4 Rous (Bulk Supplier) (NO SGE) 187 143 159 243 214 274 11 9.6 12.3 723 348 0.4 -1.2 0.3 -0.2 5.9 10.4 >100 0 11 10 0.1 0.1 1,012 -11,150 0.1 -0.98 Riverina (Groundwater) (NO SGE) 255 277 283 553 659 600 15 18.0 16.7 310 17 4.3 3.9 5.1 3.4 -7.9 -7.1 6 >100 201 187 1.1 1.1 3,207 4,561 0.2 0.3

12 Fish River WS (Bulk Supplier, NO SGE) 247 304 0 6 7.2 0.0 7.9 -12.6 >100 2,033 0.328A Goldenfields (Reticulator) (NO SGE 748 700 657 943 587 555 10 6.2 5.5 575 5 1.6 0.1 -0.3 -1.3 -12.8 >100 0 97 1.6 1,321 -22 0.2 0.028B Goldenfields (Bulk) (NO SGE) 220 254 216 305 5.4 558 -0.5 0.4 -0.5 >100 374 -539 -0.140 Central Tablelands (NO SGE) 465 401 383 739 696 656 4 3.6 3.4 305 210 0.4 -0.6 0.9 -0.2 6.4 6.4 2 0 56 57 1.6 1.7 166 -476 0.0 -0.19 Wagga Wagga (NO WS) 189 211 253 537 506 534 12 11.5 12.3 190 592 4.3 3.6 1.0 -9.7 -9.0 >100 >100 152 154 1.3 1.3 4,937 2,039 0.4 0.2

69 Temora (NO WS) 157 155 159 240 222 231 1 0.5 0.5 88 68 1.0 0.8 0.7 0.4 -5.1 -6.1 >100 >100 24 25 5.2 5.2 57 68 0.1 0.172 Bland (NO WS) 257 324 324 601 459 0 1 0.8 0.0 199 1.5 -0.2 -24.7 >100 >100 21 2.5 81 0.177 Junee (NO WS) 218 230 221 313 333 341 1 0.5 0.6 45 86 0.7 0.4 0.5 -0.1 -7.1 -9.0 >100 0 20 19 3.8 3.4 53 42 0.1 0.178 Blayney (NO WS) 298 301 341 645 597 557 1 0.9 1.0 17 27 2.2 -2.0 2.0 0.3 -9.9 -9.6 >100 0 1.6 1.5 216 -288 0.2 -0.395 Weddin (NO WS) 127 124 133 206 184 200 0 0.2 0.2 3 -10.4 0.7 -13.2 -0.1 -42.5 -15.1 >100 0 15 16 8.4 7.8 -63 -20 -0.4 -0.199 Coolamon (NO WS) 148 147 189 521 486 425 1 0.5 0.4 134 88 3.0 1.6 2.3 1.0 -8.7 -9.7 >100 >100 13 13 2.8 3.1 216 128 0.5 0.3102 Lockhart (NO WS) 330 274 361 369 361 0 0.3 0.3 -1.4 -0.5 -2.2 -1.5 -15.3 -17.1 >100 0 10 9 3.3 3.0 -203 -34 -0.7 -0.1

Total Income for single service LWUs is $59 M No single service LWUs paid a dividend 5 of 12 single service LWUs had a +ve NPAT

Total Income is $910 M including single service LWUs Total No. of LWUs paying dividend is 4 Total No. of LWUs with +ve NPAT is 47

WATER UTILITY

FINANCIAL






Payout RatioCSOs

% Revenue from CSOs


NPAT Ratio



WS & Sge($M)


WS & Sge(%)

WS & Sge(%)


($'000)WS & Sge

(%)WS & Sge

($'000)WS & Sge

(%)WS & Sge

($'000)WS & Sge

(23)F13

(24)F7

(24a)F 3 (24b) (24c) (25)

F19(26)F22

(27)F23

(29)F20

(29)F21

(30)F25

(31)F8

(32)F24

(32a)F30

Totals for all LWUs

Totals for 200 - 1,500 Props


Table 5B: Water supply and sewerage – levels of service, environmental

05/06 06/07 07/08 05/06 06/07 07/08 06/07 07/08 06/07 07/08 06/07 07/08 06/07 07/08109 106 119 111 79 80 83 81 83 82

Sydney Water 3 3 5 84 83 89 234 240Hunter Water 6 6 3 68 61 56 394 333Sydney Catchment Authority

LWUs with > 10,000 Properties1 Gosford 20 5 179 386 3802 Wyong 883 Shoalhaven 0 100 220 187 11 404 3895 MidCoast 0 188 136 12 328 3216 Tweed 19 0 199 445 3757 Port Macquarie-Hastings 1 1 0 86 685

11 Albury City 4 0 282 401 28210 Coffs Harbour 0 0 0 96 274 61 41613 Tamworth Regional 3 5 224 121 33415 Eurobodalla 0 180 181 413 34617 Queanbeyan 5 14 9 13 154 37 129 20419 Orange 0 280 243 455 50520 Goulburn Mulwaree 0 0 269 146 2 167 26918 Dubbo 3 2 82 483 240 13 646 72216 Wingecarribee 13 100 193 238 186 56714 Clarence Valley 1 1 1 40 78 2 9521 Bathurst Regional 1 0 24524 Ballina 9922 Lismore 0 75

LWUs with 3,001 - 10,000 Properties23 Bega Valley 1 3 87 17227 Byron 4 2 19126 Country Energy 7 1 025 Kempsey 0 0 207 180 1 332 34031 Lithgow29 Armidale Dumaresq 0 0 172 52 23 23 17230 Griffith 6 5 5 396 42 39633 Richmond Valley 1 1 032 Mid-Western Regional 2 2 134 Nambucca 11 9 335 Singleton 0 037 Inverell 1 1 141 Muswellbrook 0 136 Parkes 0 2 416 399 17 12 41642 Corowa 3 0 0 10038 Moree Plains 5 17 128 64 1883 128

ENVIRONMENTAL

(tonnes CO2 per 1000 properties)

LEVELS OF SERVICE

WATER UTILITY Billing ComplaintsWS & Sge

% of calls Answered by Operator within 30 seconds

Totals for >10,000 Properties

(33)C12

(34)C14

(35a)E9

(35b)E10

(35c)E11

(35d)E12

(seconds) (tonnes CO2 per 1000 properties)



Water Sewerage Other Total


Greenhouse Gas Emissions


Table 5B: Water supply and sewerage – levels of service, environmental (continued)

05/06 06/07 07/08 05/06 06/07 07/08 06/07 07/08 06/07 07/08 06/07 07/08 06/07 07/08109 106 119 111 79 80 83 81 83 82

44 Gunnedah 5 30 10 9046 Narrabri 9 9 5 26343 Tumut 149 Young 6 1 339 Cowra 2 3 3 10045 Upper Hunter 2 552 Snowy River 14 3 10 9551 Forbes 1 0 0 100 449 359 90 44950 Cooma-Monaro 1 9553 Berrigan 8 8 9

LWUs with 1,501 - 3,000 Properties48 Leeton 3 1 10054 Deniliquin 5 3 2 420 140 34 42047 Bellingen 3 2 9560 Glen Innes Severn 22 37 10058 Cootamundra 2 1 1 80 215 215 21557 Wellington 117 111 95 9991 Cabonne 23 5 1080 Greater Hume 0 0 10059 Lachlan 2 100 436 90 12 454 43665 Murray 1 1 0 9562 Narromine 656 Yass Valley 3 3 5 9561 Liverpool Plains55 Warrumbungle 13 1 373 78 37371 Palerang 1 24 302 77 30263 Narrandera 367 Cobar 3 974 Wentworth 10 075 Coonamble 1 8 0

LWUs with 200 - 1,500 Properties70 Kyogle 4 3 4 100 217 74 152 21779 Walgett 54768 Tenterfield 2 3 3 9084 Gilgandra 11 13 7 80 27 4 2 405 2773 Upper Lachlan 5 3 95 135 460 13582 Gloucester 2 1 50 570 89 294 295 57087 Bourke 9 12 100

ENVIRONMENTAL



LEVELS OF SERVICE




(33)C12

(34)C14

(35a)E9

(35b)E10

(35c)E11

(35d)E12








Table 5B: Water supply and sewerage – levels of service, environmental (continued)

05/06 06/07 07/08 05/06 06/07 07/08 06/07 07/08 06/07 07/08 06/07 07/08 06/07 07/08109 106 119 111 79 80 83 81 83 82

86 Hay 3 2 283 Oberon 5 5 214 81 80 21481 Gwydir 5 4 085 Uralla 1 3 85 252 137 8 25289 Bogan 0 9876 Harden 24 14 12 8088 Wakool 0 093 Tumbarumba 2 294 Gundagai 8 9 7 95 301 359 30192 Carrathool 1 1 1 100 1629 72 1,62996 Warren 31 30 27 9098 Walcha 226 9 2100 Balranald 2 0 0 10097 Bombala 0 0 100 168 82 184 168101 Murrumbidgee 2 50 386 57 49 38690 Guyra 2 0 164 160 4 324 164104 Boorowa 0 98105 Brewarrina 0 0 644 26 644106 Jerilderie 0 0 95 168 82 11 168103 Central Darling 10 25 44

LWUs with a single service (WS or Sge)4 Rous (Bulk Supplier) (NO SGE) 0 60 86 608 Riverina (Groundwater) (NO SGE) 0 0 557 512 Fish River WS (Bulk Supplier, NO SGE) 0 116 76 116

28A Goldenfields (Reticulator) (NO SGE) 1627 1028B Goldenfields (Bulk) (NO SGE)40 Central Tablelands (NO SGE) 0 3869 Wagga Wagga (NO WS) 0 35 3569 Temora (NO WS) 0 3 372 Bland (NO WS)77 Junee (NO WS) 078 Blayney (NO WS) 095 Weddin (NO WS) 099 Coolamon (NO WS)102 Lockhart (NO WS)

ENVIRONMENTAL

Totals for 200 - 1,500 Props


LEVELS OF SERVICE



(33)C12

(34)C14

(35a)E9

(35b)E10

(35c)E11

(35d)E12








Table 6: Water supply – residential charges, bills and cost recovery

Full Cost Recovery?


(N / Y* / Y)

(1)P1 (14a) (15)

C408/09 06/07 07/08 08/09 2004/05 07/08 08/09 06/07 07/08 08/09 06/07 07/08 08/09 06/07 07/08 08/09 05/06 06/07 07/08 06/07 07/08 08/09 06/07 07/08 08/09 06/07 07/08 08/09 05/06 06/07 07/08 05/06 06/07 07/08 06/07 07/08 06/07 07/08 07/08 07/08

63 179 30 131

Sydney Water Inclining Block 64 57 76 All <400 <400 126 134 161 >400 >400 163 183 183 70 88 1,800900

12162

840 840 325 398 308 306 369 2.7 1.9 -0.5 82 84 199 182 Y 1,737,000

Hunter Water Two Part 35 38 41 All <1000 All 114 120 127 >1000 >1000 110 118 39 49 560 560 278 295 255 251 266 5.0 3.5 2.0 65 66 192 177 Y 221,000LWUs with > 10,000 Properties

1 Gosford Two Part 83 85 88 All All All 112 138 167 117 159 156 2,300 2,300 2,300 307 361 422 248 271 313 -0.8 -0.1 -0.4 -1.3 -0.4 -0.3 68 72* 147 135 Y* 69,6302 Wyong Two Part 93 95 97 All All All 112 138 167 101 153 94 2,500 2,500 2,500 317 371 431 264 296 341 1.8 2.8 -0.9 1.4 3.2 0.0 66 71* 139 146 Y* 59,0403 Shoalhaven Inclining Block 79 61 61 All <450 <450 80 95 100 >450 >450 >450 120 143 150 57 76 85 4,120 5,270 5,270 239 251 261 211 198 205 3.3 1.1 -0.1 0.8 0.6 -0.3 62 70* 165 144 Y* 45,4004 Rous (Bulk Supplier) (No Sge) Two Part 108 112 116 All All All 96 99 102 58 58 67 3,380 3,500 3,500 299 310 320 1.7 0.4 -1.2 0.5 0.3 -0.2 Y* 44,9205 MidCoast (Unfiltered) Inclining Block 130 130 124 All <200 <200 135 145 175 >200 >200 165 195 86 97 132 4,800 4,900 4,900 400 420 474 355 346 385 4.0 3.7 -3.3 6.6 2.4 0.2 72 71 167 149 Y 36,0806 Tweed Two Part 95 95 98 All All All 104 123 136 76 88 99 4,330 10,000 10,000 303 341 370 318 325 335 4.1 1.9 1.6 1.1 1.4 1.3 72 71* 199 174 Y 31,4807 Port Macquarie-Hastings (Unfiltered) Inclining Block 110 110 110 All <270 <270 138 153 184 >270 >270 >270 276 306 368 143 123 112 8,040 8,300 8,540 386 416 478 327 346 393 3.3 0.9 0.5 1.3 1.1 0.7 74 74 157 154 Y 28,6108 Riverina (Groundwater) (No Sge) Two Part 80 80 80 All All All 72 75 78 42 43 53 2,800 3,300 3,400 224 230 236 375 325 335 2.5 4.3 3.9 3.1 5.1 3.4 80 77 410 327 Y 27,780

10 Coffs Harbour (Unfiltered) Inclining Block 104 108 113 All <365 <365 182 189 196 >365 >365 >365 200 227 255 80 93 99 5,990 6,590 6,460 468 486 505 430 428 445 6.2 3.5 1.6 5.6 2.9 3.7 78 79 179 169 Y 23,58011 Albury City Inclining Block 84 87 87 <275 <225 <225 47 50 52 >225 >225 >225 94 100 104 52 63 98 3,400 3,400 3,400 178 187 191 238 184 187 0.2 0.0 -0.7 -0.2 -0.3 -0.8 70 54* 276 193 N 21,94012 Fish River WS (Bulk Supplier) (No Sge) MAQ MAQ MAQ

990.1 Y 23,500

13 Tamworth Regional Inclining Block 155 170 175 <450 <400 <400 83 90 >450 >400 >400 88 135 149 63 78 79 3,700 3,820 3,820 321 350 373 345 343 365 2.4 3.5 3.3 4.4 2.7 3.0 60 55 229 192 Y 20,17014 Clarence Valley Inclining Block 96 104 112 All <450 <450 105 113 122 >450 >450 170 183 72 75 75 4,140 4,230 4,230 306 330 356 289 331 324 10.2 9.7 1.0 9.8 9.9 73 71 184 174 Y 20,56015 Eurobodalla (Unfiltered) Inclining Block 240 285 295 All <450 <450 130 160 170 >450 >450 240 255 135 153 139 9,230 9,540 9,540 500 605 635 404 475 497 3.4 2.2 3.0 1.1 1.5 2.4 43 41* 126 119 Y 18,98016 Wingecarribee Inclining Block 99 99 102 <150 <300 <225 124 124 128 >300 >300 >225 185 185 192 72 89 123 5,500 5,500 5,500 347 347 358 364 307 317 3.9 4.6 1.4 4.5 3.8 0.4 65 68 214 168 Y 17,87017 Queanbeyan (Reticulator) Inclining Block 247 254 262 <176 <176 <200 145 160 170 >176 >176 >200 195 215 230 132 127 147 6,960 7,060 7,060 537 574 602 570 562 582 1.0 1.1 2.6 -0.1 0.6 2.2 61 57 211 188 Y 15,97018 Dubbo Inclining Block 110 116 121 All <550 <550 87 87 91 >550 >550 >550 131 138 145 68 67 93 4,000 4,230 4,230 284 290 303 485 395 414 1.9 0.8 -1.0 2.9 1.1 -0.3 83 75 431 322 Y* 15,63019 Orange Inclining Block 102 106 111 All <450 <450 141 146 151 >450 >450 >450 212 219 227 90 52 62 6,050 6,200 6,200 384 398 413 558 375 378 3.4 5.1 1.2 6.0 4.6 1.0 75 72 323 177 Y 16,08021 Bathurst Regional Inclining Block 259 269 235 >45 <300 <250 43 45 76 >300 >300 >250 85 90 115 69 87 95 2,650 2,650 2,650 345 359 387 384 377 418 0.0 0.6 1.5 0.3 0.5 1.1 43 44* 291 241 Y 14,73022 Lismore (Reticulator) Two Part 100 100 100 All All All 122 135 170 106 119 141 1,940 2,020 2,020 344 370 440 312 320 377 1.9 0.9 -1.6 4.2 0.6 -1.6 71 73* 174 163 Y* 13,86023 Bega Valley (Unfiltered) Two Part 135 130 130 All All All 140 210 210 118 133 125 4,500 10,700 10,700 415 550 550 361 433 433 1.1 0.8 2.7 -0.2 0.0 1.6 66 71 161 144 Y 13,80024 Ballina (Reticulator) Inclining Block 95 100 110 <350 <350 <350 90 107 118 >350 >350 >350 120 160 177 134 105 124 4,510 4,510 4,510 275 314 346 273 299 330 -0.9 0.8 -0.2 -1.7 0.1 -1.2 66 67 198 186 Y* 13,92025 Kempsey (Groundwater) Inclining Block 265 276 275 All All <250 89 99 110 >250 165 78 85 100 7,470 7,650 7,650 442 473 495 428 442 461 6.0 0.7 -0.8 1.9 1.1 -0.4 38 40* 184 169 Y* 12,24026 Country Energy Inclining Block 185 209 214 <200 <400 <400 76 79 91 >400 >400 >400 236 236 236 169 136 128 337 367 396 396 430 469 59 56 278 280 Y* 10,79027 Byron (Reticulator) Two Part 103 115 123 All All All 120 127 144 129 129 134 6,460 6,460 6,460 343 369 411 320 344 383 1.3 0.7 -0.5 1.1 0.2 -1.3 71 68* 181 181 Y* 10,510

28A Goldenfields (Reticulator) (No Sge) Two part 204 204 204 All All All 110 114 120 122 50 132 3,100 4,200 4,200 424 432 444 527 491 507 1.6 0.1 -2.3 -0.3 -1.3 66 61 294 252 Y 9,92028B Goldenfields (Bulk Supplier) (No Sge) 41 40 68 0.4 -0.5 2.8 0.4 -0.5 Y* 17,810

106 110 113 112 124 132 88 91 106 4,330 5,085 4,900 353 345 380 1.3 0.5 1.3 1.1 0.4 68 71 184 174 1 LWU had < FCR

LWUs with 3,001 - 10,000 Properties20 Goulburn Mulwaree Inclining Block 208 230 230 <400 <292 <292 126 140 145 >292 >292 >292 181 200 200 124 124 135 2,860 3,250 3,910 460 510 520 381 436 444 1.2 1.1 -1.1 1.5 1.2 0.5 42 48* 137 147 Y 9,68029 Armidale Dumaresq Inclining Block 219 240 240 <200 <200 <400 77 92 98 >200 >200 >400 103 123 130 121 138 3,620 3,620 3,620 373 424 436 423 491 489 -0.1 -0.7 -0.2 -0.9 -0.3 59 54 248 254 Y* 8,27030 Griffith Inclining Block 135 108 108 <200 <200 <200 35 40 45 >200 >200 >200 60 65 70 40 51 64 2,930 3,110 3,110 205 188 198 490 414 442 10.4 4.4 0.0 3.3 3.5 0.4 70 76* 675 548 Y 8,11031 Lithgow Inclining Block 206 206 221 <500 <500 <500 85 85 88 >500 >500 >500 160 160 176 124 176 181 2,230 2,230 2,230 376 376 397 342 342 362 -0.4 -4.0 -0.2 -1.9 -5.2 -1.4 41 44 160 160 Y* 7,82032 Mid Western Regional Inclining Block 292 312 135 All All <450 104 108 160 >450 240 90 82 128 2,800 2,800 7,000 500 528 455 621 526 453 2.8 1.2 0.6 1.2 1.3 0.7 48 70* 316 199 Y 7,06033 Richmond Valley Inclining Block 140 120 120 <200 <200 <200 105 120 120 >200 >200 >200 150 160 160 85 94 95 4,800 4,950 4,950 350 360 360 431 347 347 2.7 2.9 1.1 1.6 2.3 0.4 64 68 254 189 Y 6,52034 Nambucca (Groundwater) Two Part 85 70 48 All All All 100 110 125 58 65 79 3,890 3,970 3,970 285 290 298 241 231 231 3.5 3.0 0.9 4.3 2.1 0.9 67 79* 156 146 Y 6,13035 Singleton Inclining Block 180 180 180 All All <450 77 83 83 >450 160 59 76 100 4,110 4,250 4,250 334 346 346 387 355 355 4.8 6.8 2.4 6.6 4.7 0.9 51 49* 269 211 Y 6,25036 Parkes Inclining Block 295 307 320 <365 <365 <365 65 70 80 >365 >365 >365 170 175 190 52 64 49 5,110 5,110 5,110 425 447 480 450 456 490 2.9 4.0 -4.7 4.0 1.9 0.7 53 42 239 212 Y 5,86037 Inverell Inclining Block 255 265 275 All <700 <700 100 100 100 >700 >700 120 120 101 90 109 4,240 6,780 6,780 455 465 475 549 559 569 2.4 3.4 -0.6 3.5 3.1 1.0 47 52* 294 294 Y 5,32038 Moree Plains (Groundwater) Inclining Block 255 250 225 All All <750 65 72 75 >750 105 82 66 23 3,270 3,270 3,270 385 394 375 640 924 983 1.8 2.0 -3.3 1.1 1.7 -0.2 57 77* 592 936 Y* 4,42039 Cowra Inclining Block 225 255 255 <500 <600 <600 100 105 115 >600 >600 >600 200 200 210 90 109 141 2,500 2,500 2,500 425 465 485 481 463 483 -1.1 1.5 0.3 -1.6 1.4 0.8 57 47* 256 198 Y 5,24040 Central Tablelands (No Sge) Inclining Block 124 124 124 All <450 <450 125 135 146 >450 >450 >450 188 202 219 109 118 102 5,940 7,570 7,570 374 394 416 379 380 401 1.8 0.4 -0.6 0.3 0.9 -0.2 70 70 204 190 Y* 5,24041 Muswellbrook Inclining Block 172 175 175 All <350 <350 124 124 130 >350 >350 >350 185 185 194 74 97 78 3,300 3,300 3,300 420 423 435 516 472 487 7.2 5.1 5.8 12.6 3.8 4.5 68 69 278 240 Y 5,280

BILLS COST RECOVERY

Access Charge (or Minimum)

Usage Charge

Step 1 Step 2

Operating Cost (OMA)

Typical Developer Charge

Bill for 200kL Usage

Typical Residential Bill

Type of Tariff

WATER UTILITY($) Step (kL)

Return on Assets ERRR

Residential Revenue from

Usage Charges

Annual Residential

Water

Supplied3

Charges (c/kL) Step (kL) Charges (c/kL) (c/kL) ($/ET) ($/assessment) ($/assessment) (%) (%) (% of residential

(12)F17

(13)F4

kL/property

(14)W12

(2) (5a) (5b) (5c) (5d) (6) (7) (8a)P2

(8)P3 (11)

Medians (% of LWUs basis excl bulk suppliers) for >10,000 Properties

RESIDENTIAL CHARGES - Current and 2008/09


Table 6: Water supply – residential charges, bills and cost recovery (continued)

Full Cost Recovery?


(N / Y* / Y)

(1)P1 (14a) (15)

C408/09 06/07 07/08 08/09 2004/05 07/08 08/09 06/07 07/08 08/09 06/07 07/08 08/09 06/07 07/08 08/09 05/06 06/07 07/08 06/07 07/08 08/09 06/07 07/08 08/09 06/07 07/08 08/09 05/06 06/07 07/08 05/06 06/07 07/08 06/07 07/08 06/07 07/08 07/08 07/08

63 179 30 131

42 Corowa Two Part 120 120 155 <300 All All 50 55 80 24 75 75 906 906 906 220 230 315 280 234 321 1.1 -0.7 -2.7 0.0 -1.7 -2.7 56 52* 319 207 Y* 4,80043 Tumut Inclining Block 72 94 99 <400 <400 <300 82 85 99 >400 >400 >300 103 106 149 68 85 99 4,110 4,250 4,250 236 264 297 207 284 321 3.4 0.9 -0.2 1.1 0.3 -0.7 69 70 165 224 Y* 4,25044 Gunnedah (Groundwater) Inclining Block 130 150 161 >440 <400 <400 55 70 75 >450 >400 >400 95 110 120 38 34 50 3,390 4,000 4,000 240 290 311 346 323 346 2.8 4.8 2.3 3.5 3.9 2.6 66 65 393 247 Y 4,53045 Upper Hunter Inclining Block 212 219 241 All All <300 104 107 112 >300 160 82 81 110 5,340 5,340 5,340 419 433 465 492 450 483 4.9 9.6 6.0 6.4 6.7 3.6 52 50* 270 216 Y 4,20046 Narrabri (Groundwater) Two Part 80 100 97 All All All 35 35 38 23 35 37 2,200 2,200 2,300 150 170 173 271 371 390 5.4 2.9 -6.0 0.8 -1.2 -2.5 32 75* 544 773 N 4,33047 Bellingen (Unfiltered) Inclining Block 222 202 211 All All <365 66 79 90 >365 135 63 99 6,300 6,300 6,300 354 360 391 343 339 367 1.5 1.9 -1.6 0.1 49 183 173 Y 4,00048 Leeton Inclining Block 175 175 185 <400 <350 <350 50 50 62 >350 >350 >350 67 75 93 49 57 62 2,600 2,600 3,600 275 275 309 438 375 434 3.0 3.9 0.1 3.5 3.5 -1.4 63 62 482 384 Y 3,97049 Young (Reticulator) Inclining Block 175 175 175 >265 <300 <300 125 125 130 >300 >300 >300 170 170 175 86 104 81 2,000 2,000 2,000 425 425 435 451 446 457 5.7 5.3 3.8 9.8 4.0 3.0 68 62 221 217 Y 4,33050 Cooma-Monaro Inclining Block 342 342 325 All <300 <300 73 80 80 >300 >300 120 128 69 78 90 2,340 2,340 2,750 488 502 485 571 606 591 4.7 9.2 0.4 6.7 6.7 0.7 40 45* 314 320 Y 3,57051 Forbes Inclining Block 140 140 144 <600 <600 <600 64 64 66 >400 >600 >600 96 96 99 37 50 65 670 1,730 1,730 268 268 276 475 368 379 3.2 3.4 0.7 6.2 2.2 -1.3 67 63 499 356 Y 3,37052 Snowy River (Unfiltered) Two Part 299 329 360 All All All 48 53 58 192 113 195 2,500 4,000 4,000 395 435 476 363 395 433 0.8 -1.9 0.0 0.6 -1.8 23 21 133 126 Y* 3,90053 Berrigan (Dual Supply) Two Part 300 300 380 >250 All All 90 90 90 57 67 108 4,200 4,200 4,360 480 480 560 721 456 557 2.7 2.1 2.2 2.9 1.7 1.9 52 41 236 131 Y 3,49053 Berrigan (Non Potable) Two Part >500 All All 45 45 70 465 215 3,490

180 191 183 77 88 90 68 81 97 3,300 3,285 3,940 452 405 438 3 0.2 3.3 1.9 0.5 57 263 214 1 LWU had < FCR

LWUs with 1,501 - 3,000 Properties54 Deniliquin Inclining Block 395 409 416 <800 <800 <800 24 25 26 >800 >800 >800 55 57 59 48 46 83 450 450 3,190 443 459 468 512 510 521 3.0 0.0 1.3 2.8 -0.1 -0.3 20 24 489 403 Y 3,19055 Warrumbungle Inclining Block 217 217 233 >535 All <450 70 80 100 >450 150 153 1,000 1,000 1,320 357 377 433 375 335 381 -1.0 -2.9 -4.0 52 39* 225 148 Y* 3,28056 Yass Valley Two Part 200 200 206 All All All 120 130 160 139 8,710 8,960 8,960 440 460 526 436 415 470 1.6 -0.7 -0.7 56* 197 165 Y* 3,01057 Wellington Inclining Block 175 183 192 <500 <300 <300 145 150 158 <500 <500 <500 175 181 190 104 101 123 1,480 3,880 4,010 465 483 508 580 641 674 2.2 3.6 -1.9 7.8 4.4 -0.3 72 72* 279 304 Y* 2,86058 Cootamundra (Reticulator) Inclining Block 100 100 100 >219 <450 <450 126 126 137 >450 >450 >450 250 252 273 107 124 80 3,000 3,310 3,310 352 352 374 383 362 385 1.6 -1.2 -5.5 2.3 -1.4 -5.8 81 74* 224 208 Y* 2,88059 Lachlan Inclining Block 265 265 225 <300 <450 <450 85 93 105 >450 >450 >450 128 140 160 77 105 435 450 435 574 598 603 -1.1 0.4 -0.5 -0.4 63* 364 360 Y 2,67060 Glen Innes Severn Inclining Block 88 85 94 <450 <450 <450 130 138 138 >450 >450 >450 195 195 195 99 99 123 2,590 2,590 2,590 348 361 370 333 311 320 0.0 -0.4 -0.9 -0.1 -0.7 72 76 188 164 Y* 2,86061 Liverpool Plains Inclining Block 103 203 253 >300 <300 <300 62 64 74 >300 >300 >300 103 106 122 78 101 88 3,390 3,390 3,390 227 331 401 250 358 432 0.4 -2.1 -2.1 -0.5 -3.7 -2.5 75 58 238 242 Y* 2,53062 Narromine (Groundwater) Two Part 165 150 150 All All All 65 70 75 50 56 52 1,300 1,300 1,300 295 290 300 408 493 517 1.3 11.1 4.7 4.6 6.5 2.1 68 71* 374 490 Y 2,09063 Narrandera (Groundwater) Two Part 220 220 220 All All All 56 60 62 46 51 52 1,000 1,000 1,000 333 339 344 494 470 480 6.2 9.9 3.0 5.8 5.5 3.0 58 54* 487 419 Y 2,01065 Murray (Dual Supply) Two Part 190 196 207 All All All 65 67 71 54 55 96 2,130 2,130 2,130 320 330 349 609 409 443 6.6 2.2 -0.1 6.8 2.3 0.2 51 53* 233 179 Y 2,66065 Murray (Non Potable) Two Part 70 72 76 All All All 45 46 69 439 225 2,66067 Cobar Inclining Block 270 230 210 <500 <450 <450 65 75 80 >450 >450 >450 110 130 140 49 52 1,410 1,410 1,410 400 380 370 848 919 949 1.5 3.6 0.0 0.4 3.5 -1.1 59 78* 709 721 Y 2,16066 Cobar WB 41 -2.1 -2.1 N 68 Tenterfield Two Part 175 218 270 All All All 141 115 145 165 170 190 1,500 1,500 1,500 457 448 560 425 446 558 -3.6 -0.4 -3.9 -1.6 -0.9 -2.6 59 52* 177 199 Y* 1,78070 Kyogle Inclining Block 175 192 204 All <200 <200 105 105 114 >200 >200 >200 175 175 175 110 110 142 1,000 1,000 1,000 385 402 432 381 333 357 0.5 5.1 3.0 -8.6 4.1 2.2 56 43 197 134 Y 1,90071 Palerang Inclining Block 266 290 307 <200 <200 <200 100 110 116 >200 >200 >200 135 180 190 163 2,490 2,490 8,800 466 510 539 436 445 471 5.2 0.7 4.3 53 170 141 Y 1,88073 Upper Lachlan Inclining Block 421 420 430 <300 <250 <200 97 110 150 >250 >250 >200 116 150 200 154 127 150 1,600 2,200 2,200 615 640 730 633 616 698 2.2 3.6 4.6 1.4 3.4 4.7 31 38* 219 179 Y 1,85074 Wentworth (Dual Supply) Inclining Block 240 250 250 <250 <250 <250 110 115 115 >250 >250 >250 260 270 270 51 48 41 3,150 3,150 3,150 460 480 480 657 657 657 0.7 2.1 2.5 2.7 2.5 2.8 52 62* 83 83 Y 2,23074 Wentworth (Non Potable) Inclining Block 130 135 135 <700 <700 <700 35 37 37 >700 >700 >700 60 63 80 560 560 2,23075 Coonamble (Groundwater) Inclining Block 60 64 68 >808 <370 <370 32 34 36 >370 >370 >370 48 51 55 24 35 57 600 600 124 132 140 223 209 222 3.9 1.6 -3.0 8.6 -2.9 -8.3 77 74 462 408 N 1,600

195 210 215 85 99 110 78 100 92 1,600 2,165 2,200 432 446 475 2 -0.1 2.0 2.1 -0.3 58 225 204 2 LWU had < FCR

BILLS COST RECOVERY


Usage Charge

Step 1 Step 2





Type of Tariff

WATER UTILITY


($) Step (kL)



Usage Charges

Annual Residential

Water

Supplied3


(12)F17

(13)F4

kL/property

(14)W12

(2) (5a) (5b) (5c) (5d) (6) (7) (8a)P2

(8)P3 (11)

Medians (% of LWUs basis) for 3,000 to 10,000 Properties



Table 6: Water supply – residential charges, bills and cost recovery (continued)

Full Cost Recovery?


(N / Y* / Y)

(1)P1 (14a) (15)

C408/09 06/07 07/08 08/09 2004/05 07/08 08/09 06/07 07/08 08/09 06/07 07/08 08/09 06/07 07/08 08/09 05/06 06/07 07/08 06/07 07/08 08/09 06/07 07/08 08/09 06/07 07/08 08/09 05/06 06/07 07/08 05/06 06/07 07/08 06/07 07/08 06/07 07/08 07/08 07/08

63 179 30 131

LWUs with 200 - 1,500 Properties76 Harden (Reticulator) Inclining Block 280 280 288 >300 <350 <350 110 120 120 >350 >350 >350 150 150 150 121 214 178 2,000 3,310 3,310 500 520 528 629 666 674 -2.5 0.6 -0.6 -2.2 0.6 -0.6 66 57* 317 322 N 1,76079 Walgett (Dual Supply) Unmetered 626 670 717 All All 41 61 70 626 670 717 626 670 717 -0.7 -1.6 -2.0 -4.8 -1.7 -2.1 2 189 189 Y* 1,59079 Walgett (Non Potable) Unmetered All All All Nil Nil Nil 935 938 1,59080 Greater Hume Inclining Block 60 60 80 >400 <200 <200 60 60 70 >200 >200 >200 80 80 90 55 91 117 1,400 1,400 1,400 180 180 220 260 198 240 1.0 0.1 -1.3 -1.0 -0.3 -1.8 80 72 300 223 Y* 1,66081 Gwydir Inclining Block 430 430 430 >320 <450 <600 90 90 95 >450 >450 >600 195 195 195 70 120 2,000 2,000 2,000 610 610 620 664 627 638 1.0 0.6 2.1 33* 260 219 Y 1,45082 Gloucester Two Part 225 225 252 All All All 124 135 155 156 199 230 5,540 5,720 5,720 473 495 562 429 449 509 10.3 0.5 -2.0 2.7 0.0 -2.0 42 50* 165 166 Y* 1,70083 Oberon (Reticulator) Two Part 98 100 100 All All All 104 108 112 44 68 97 1,100 1,100 1,100 306 316 324 259 538 555 2.4 2.6 0.2 4.5 2.6 -0.1 47 82* 155 406 Y 1,30084 Gilgandra (Groundwater) Two Part 176 180 180 All All All 71 75 82 40 33 41 318 330 344 499 490 519 3.0 4.5 2.3 2.9 3.7 1.2 65 65* 455 413 Y 1,37085 Uralla Two Part 200 200 210 All All All 70 100 108 133 196 235 360 400 700 340 400 425 313 323 343 0.8 -1.9 -0.1 -1.4 -2.3 -0.5 44 46 161 123 Y* 1,57086 Hay (Dual Supply) Inclining Block 75 77 85 <300 <300 <300 61 63 69 >300 >300 >300 92 95 105 26 28 41 197 203 223 416 427 469 -0.9 1.0 0.4 -0.7 -0.1 -0.9 31 82* 181 179 Y 1,31086 Hay (Non Potable) Unmetered 230 237 260 All All All 1290 1021 1,31087 Bourke (Dual Supply) Two Part 176 182 188 All All All 110 110 135 22 24 23 400 400 400 396 402 458 917 903 1014 -4.8 1.4 -3.3 -5.4 1.4 -3.3 32 81* 412 383 Y* 1,18087 Bourke (Non Potable) Unmetered 290 300 309 All All All 400 400 2820 3350 1,18088 Wakool (Dual Supply) Inclining Block 200 210 220 >300 <600 <600 75 80 83 >600 >600 >600 120 126 131 31 43 61 350 370 386 881 768 803 1.8 1.9 0.2 1.5 2.1 0.4 24 73* 373 173 Y 1,39088 Wakool (Non-Potable) Unmetered 400 420 440 1260 853 1,39089 Bogan Inclining Block 195 220 240 <450 <500 <500 72 72 80 >450 >500 >500 108 108 120 81 111 154 339 364 400 589 565 624 -2.5 0.0 -2.7 -5.2 -2.3 -3.0 58 62* 515 479 Y* 1,04090 Guyra Inclining Block 270 284 284 <750 <450 <450 100 105 120 >450 >450 >450 120 120 160 91 96 120 560 630 630 470 494 524 491 523 557 1.4 2.1 2.6 1.6 2.1 2.1 61 63 221 227 Y 1,17091 Cabonne Inclining Block 176 182 189 <300 <300 <300 129 130 130 >300 >300 >300 284 290 300 138 186 156 400 4,280 4,280 434 442 449 384 352 358 2.6 1.5 -0.8 1.5 -0.5 -1.7 72 66 161 131 N 1,15092 Carrathool (Groundwater) Inclining Block* 333 343 360 >500 <350 <350 72 75 75 >350 >350 >350 82 85 85 84 60 910 920 940 477 493 510 608 718 735 1.2 0.1 -1.6 -1.5 0.0 -1.7 60 55 378 482 Y* 1,01093 Tumbarumba Inclining Block 310 310 246 <500 <300 <200 66 65 99 >400 >300 >200 98 109 164 58 78 90 440 440 440 442 440 444 452 452 475 3.0 2.3 1.4 6.7 1.8 0.8 26 48* 214 219 Y 1,14094 Gundagai Inclining Block 80 80 88 <300 <300 <300 70 70 70 >300 >300 >300 90 90 90 67 68 54 630 660 660 220 220 228 251 241 248 1.0 1.8 -1.4 0.3 1.2 -2.0 75 67 244 230 N 1,05096 Warren (Dual Supply) Inclining Block 220 225 240 >650 <450 <450 73 75 79 >450 >450 >450 110 113 119 42 57 58 366 375 398 458 419 443 -1.0 -0.4 -0.7 -0.4 -0.4 -0.8 51 46 178 172 Y* 96096 Warren (Non Potable) Inclining Block All <450 <450 26 27 28 >450 >450 >450 47 48 50 415 412 96097 Bombala Inclining Block 385 400 416 <350 <350 <350 46 48 48 >350 >350 >350 99 103 103 71 136 98 1,380 1,420 1,420 476 495 511 496 518 534 3.1 1.9 2.5 1.7 1.1 1.1 24 26 242 249 Y 84098 Walcha Inclining Block 120 124 128 All <300 <300 175 181 187 >300 >300 >300 260 269 277 146 168 171 470 486 502 451 493 509 -0.1 1.1 -0.3 -0.6 0.8 -0.5 82 75* 189 204 Y* 890

100 Balranald (Dual Supply) Inclining Block 180 198 130 All All <600 60 66 68 >600 102 41 51 58 910 910 910 300 330 266 690 741 653 0.5 12.5 -0.4 1.3 13.1 0.3 25 80* 226 257 Y 810100 Balranald (Non Potable)) Inclining Block 181 210 138 >200 >200 <600 22 25 31 >600 47 910 910 1080 910 810101 Murrumbidgee (Groundwater) Two Part 180 180 180 All All All 21 22 24 19 17 32 1,000 1,000 1,000 222 224 228 340 301 312 1.9 3.9 0.4 2.1 2.1 -1.9 53 50 760 550 Y 840103 Central Darling (Dual Supply) Two Part 105 105 105 >100 All All 300 300 300 89 110 111 705 705 705 818 950 950 -2.6 0.6 0.0 0.7 0.3 0.0 56 89* 96 140 Y 690103 (Non Potable-Wilcannia) Unmetered 425 425 425 All All All 470 601 690104 Boorowa Inclining Block 352 388 388 All All <240 120 125 150 >240 250 86 86 110 400 400 400 592 638 688 798 658 712 5.4 3.4 3.2 2.2 3.6 3.1 41 46* 375 216 Y 620105 Brewarrina Unmetered 756 805 829 All All All 33 58 756 805 829 4.4 4.7 0.0 3.0 4.4 -0.2 366 400 Y 480106 Jerilderie (Dual Supply) Inclining Block 161 177 185 >300 <250 <250 100 105 110 >250 >250 >250 140 140 140 82 54 49 2,250 2,250 2,250 361 387 405 886 792 1046 0.2 2.2 1.9 2.1 1.4 0.8 28 82* 231 208 Y 460106 Jerilderie (Non Potable) Two Part 230 253 265 >300 >300 All 45 48 50 886 942 460

198 205 215 74 85 97 69 86 93 910 1,000 1,000 496 531 556 2 0.0 1.0 1.1 -0.5 49 55 232 221 3 LWUs had < FCR

Median All LWUs (% of LWUs basis) Access Charge 190 Usage Charge 110 OMA (c/kL) 100 Developer 3,300 TRB 450 ERRR 0.1 60 210Median All LWUs (Statewide basis) 110 130 99 Charge 4,300 370 0.2 71 173

A total of 7 LWUs did not achieve FCRNOTES: 1. Residential Revenue from Usage Charges: Where this is marked *, it has been calculated from the projected typical residential bill for the 2008/09 financial year as this provides a higher value than the result for the 2007/08 financial year.

2. Dual Water Supplies: 11 LWUs had a dual water supply to over 50% of their residential customers with a potable supply for indoor use and a non-potable supply for outdoor use (refer to General Notes - Note 12 on page 27).3. Average Annual Residential Water Supplied: The 11 Dual Supply LWUs are shown on two rows. The first row is labelled Dual Supply while the second row is labelled Non-Potable. Column 14 for these

Dual Supply LWUs shows the potable Annual Residential Water Supplied in the first row and the Total Annual Residential Water Supplied (ie. sum of the potable and non-potable) in the second row (see also Note 12 on page 27).4. Full Cost Recovery has been achieved by 90 utilities (93%). These comprise 65 utilities which had either an Economic Real Rate of Return or Return on Assets of >=0 for the 2007/08 financial year (shown as 'Y" in col(14a)).

They also include 25 utilities which have significantly increased their 2008/09 charges in order to recover their costs (shown as "Y*"). 7 LWUs did not achieve full cost recovery (shown as "N").The Average Annual Residential Water Supplied has fallen in the past year from 185 to 173kL/property which has significantly reduced the water supply revenue of many LWUs.

BILLS COST RECOVERY


Usage Charge

Step 1 Step 2





Type of Tariff

WATER UTILITY


($) Step (kL)



Usage Charges

Annual Residential

Water

Supplied3


(12)F17

(13)F4

kL/property

(14)W12

(2) (5a) (5b) (5c) (5d) (6) (7) (8a)P2

(8)P3 (11)

Medians (% of LWUs basis) for 200 to 1,500 Properties


Table 6A: Water supply – 2008-09 residential multiple tariffs Tariff Type

Access Charge

Allowance Usage Range

WATER UTILITY Town($) (kL) (kL)

(1) (2) (3) (4) (5)

29 Armidale Dumaresq Armidale Inclining Block 240 Nil up to 400 kL 401 kL to 1000 kL >1000 kL

Armidale, untreated Inclining Block Nil up to 400 kL 401 kL to 1000 kL >1000 kL

100 Balranald (Dual Supply) Balranald & Euston, Filtered Inclining Block 130 Nil <600 kL>600 kL

Balranald & Euston, Raw Inclining Block 138 Nil <600 kL>600 kL

21 Bathurst Regional Filtered Inclining Block 235 Nil 0 to 250 kL >250 kL

Hillview Water Inclining Block 128 Nil 0 to 250 kL >250 kL

53 Berrigan (Dual Supply) Berrigan,Barooga,Finley(Potable) Two Part 380 Nil AllBerrigan,Barooga,Finley(Non-Potable) Two Part Nil AllTocumwal (Filtered) Two Part 380 Nil All

89 Bogan Nyngan Inclining Block 240 Nil <500 kL>500 kL

Nyngan, Raw Water Inclining Block 320 <500 kL>500 kL

Hermidale Annual Charge 470 Girilambone & Coolabah Annual Charge 320

97 Bombala Bombala Inclining Block 416 Nil up to 350 kL>350 kL

Delegate Unmetered 318 87 Bourke (Dual Supply) Bourke, Filtered Two Part 188 Nil All

Bourke, Raw Unmetered 309 105 Brewarrina Brewarrina Unmetered 829

Goodooga Unmetered 66191 Cabonne Molong Inclining Block 189 Nil up to 300 kL

301 kL to 500 kL>500 kL

Cumnock Inclining Block 166 Nil up to 300 kL301 kL to 500 kL>500 kL

Yeoval Inclining Block 139 Nil up to 300 kL301 kL to 500 kL>500 kL

North Yeoval Wellington Inclining Block 139 Nil up to 300 kL301 kL to 500 kL>500 kL

92 Carrathool Carrathool Inclining Block 360 Nil up to 350 kL>350 kL

Hillston Inclining Block 159 Nil up to 350 kL>350 kL

Melbergen Inclining Block 221 Nil up to 400 kL>400 kL

Goolgowi Rural Water Inclining Block 529 Nil <450 kL>450 kL

Rankins Springs 500 kL Allowance 637 500 >500 kL103 Central Darling Wilcannia (Filtered) Two Part 105 Nil All

Wilcannia (Raw) Unmetered 425 White Cliffs, Raw Two Part 400 Nil AllIvanhoe (Raw) Two Part 185 Nil AllIvanhoe (Filtered) Two Part 115 Nil All

40 Central Tablelands Central Tablelands Inclining Block 124 Nil up to 450 kL>450 kL

Quandialla Inclining Block 464 Nil up to 200 kL/quarter after 200 kL/quarter

67 Cobar Cobar Inclining Block 210 Nil up to 450 kL451 to 550 kL>551 kL

Access Charge Independent of Land Value ?


Table 6A: Water supply – 2008-09 residential multiple tariffs (continued) Tariff Type

Access Charge



(1) (2) (3) (4) (5)

75 Coonamble Shire Coonamble Inclining Block 68 Nil <370 kL>370 kL

Gulargambone I nclining Block 110 Nil <430 kL>430 kL

Quambone Inclining Block 114 <430 kL>430 kL

26 Country Energy Broken Hill, Sunset Strp, Menindi (filtered) Inclining Block 214 Nil up to 400 kL> 400 kL

Broken Hill, Sunset Strp, Menindi (filtered) Summer Useextra 0.549kL/day for summer

Pipeline Customers or Unfiltered Water Inclining Block 214 Nil up to 400 kL> 400 kL

54 Deniliquin Deniliquin, Filtered Inclining Block 416 Nil < 800 kL>800 kL

Deniliquin, Raw Flat rate 200 Nil Unrestricted51 Forbes Filtered 144 Nil < 600 kL

> 600 kLRaw AllOotha 174 < 600 kL

> 600 kL84 Gilgandra (Groundwater) Gilgandra Two Part 180 Nil All

Tooraweenah Two Part 75 Nil All60 Glen Innes Severn Glen Innes Inclining Block 94 Nil up to 450 kL

>450 kLDeep water Inclining Block 94 Nil up to 450 kL

>450 kL82 Gloucester Gloucester Two Part 252 Nil All

Barrington Two Part 252 Nil All20 Goulburn Mulwaree Council Goulburn Inclining Block 230 Nil up to 292 kL

>292 kLMarulan Inclining Block 330 Nil <292 kL

>292 kL80 Greater Hume Culcairn Inclining Block 80 Nil <200kL

>200kLVillages Inclining Block 130 Nil <200kL

>200kL30 Griffith Griffith (Filtered) Inclining Block 108 Nil up to 200 kL

>200 kL Yenda (Dual), Filtered Inclining Block Nil up to 200 kL

249 >200 kL Yenda (Dual), Raw Two Part Nil All

94 Gundagai Inclining Block 88 Nil up to 300 kL301 to 500 kL> 500 kL

44 Gunnedah (Groundwater) Gunnedah Inclining Block 161 Nil <400 kL>400 kL

Curlewis Inclining Block 170 Nil <400 kL>400 kL

Mullaley Inclining Block 277 Nil <400 kL>400 kL

Tambar Springs Inclining Block 320 Nil <400 kL>400 kL




Access Charge



(1) (2) (3) (4) (5)

90 Guyra Guyra Inclining Block 284 Nil up to 450 kL>450 kL

Tingha Inclining Block 247 Nil up to 450 kLTingha Rural Inclining Block 226 Nil >450 kL

86 Hay (Dual Supply) Hay (Filtered) Inclining Block 85 Nil up to 300 kL>300 kL

Hay (Unfiltered) unmetered 260106 Jerilderie (Dual Supply) Jerilderie, Filtered Inclining Block 185 Nil up to 250 kL

>250 kLJerilderie, Raw Two Part 265 Nil all

61 Liverpool Plains Shire Council Quirindi Inclining Block 253 Nil <300 kL>300 kL

Werris Creek Inclining Block 306 Nil <300 kL>300 kL

Villages Inclining Block 150 Nil <300 kL>300 kL

38 Moree Plains Shire Moree, Mungindi, Boggabilla, Pallamallawa Potable,Two Part 225 Nil <750 kL>750 kL

Garah, Boomi, Boggabilla, Gurley, Weemalah Non-Potable, Two Part 225 Nil <750 kL>750 kL

65 Murray Murray, Filt Two Part 207 Nil AllMurray, Raw Two Part 76 Nil All

101 Murrumbidgee Darlington Point Two Part 180 Nil AllColeambally Two Part 200 Nil All

46 Narrabri (Groundwater) Narrabri Two Part 97 Nil AllNarrabri, unmetered Two Part 300 Gwabegar Two Part 183 Nil AllWee Wa Two Part 101 Nil AllBoggabri Two Part 198 Nil AllBellata Two Part 295 Nil AllPilliga Two Part 188 Nil All

71 Palerang Bungendore Inclining Block 307 Nil up to 200 kL>200 kL

Braidwood Inclining Block 391 Nil up to 200 kL>200 kL

Captains Flat Inclining Block 368 Nil up to 200 kL>200 kL

8 Riverina (Groundwater) (No Sge) WaggaWagga Two Part 80 Nil AllRural Towns & Villages Two Part 100 Nil All

35 Singleton Singleton Two Part 180 Nil AllMt Thorley Two Part 496 Nil AllJerry's Plains /Broke Water Inclining Block 180 Nil <450 kL

>450 kL13 Tamworth Tamworth Inclining Block 175 Nil up to 400 kL

401 to 800 kL>800 kL

Calala Backwash Water Inclining Block Nil AllRaw Water up to 400 kL

401 to 800 kL>800 kL

Dungowan Dam (if main crosses property) Inclining Block 88 Nil up to 400 kLRaw Water 401 to 800 kL

>800 kL68 Tenterfield Tenterfield Two Part 270 Nil All

Jennings Two Part 270 Nil AllUrbenville Two Part 350 Nil All

93 Tumbarumba (Unfiltered) Tumbarumba Inclining Block 246 Nil <200 kL >200 kL

Khancoban, metered IncliningBlock 285 Nil <200 kL >200 kL




Access Charge



(1) (2) (3) (4) (5)

43 Tumut Tumut Inclining Block 99 Nil <300 kL >300 kL

Tumut Raw Water Inclining Block 79 <300 kL >300 kL

45 Upper Hunter Shire Council Murrurundi Inclining Block 298 Nil <300 kL>300 kL

Merriwa/Cassilis Inclining Block 241 Nil <300 kL>300 kL

Aberdeen/Scone Inclining Block 241 Nil <300 kL>300 kL

73 Upper Lachlan Council Crookwell Inclining Block 430 Nil < 200 kL> 200 kL

Taralga Inclining Block 430 Nil < 200 kL> 200 kL

Dalton Water Inclining Block 430 Nil < 200 kL> 200 kL

Gunning Inclining Block 280 Nil < 200 kL> 200 kL

85 Uralla Uralla Two Part 210 Nil AllBundarra Two Part 525 Nil All

88 Wakool (Dual Supply) Barham, Tooleybuc, Moulamein(Filtered + Raw Water) Inclining Block, Raw Water is unmetered 220+440 Nil up to 600 kL >600 kL

Wakool , Murray Downs, Koraleigh (Filtered) Inclining Block 220 Nil up to 600 kL>600 kL

79 Walgett Walgett Shire Unmetered 717

Lightening Ridge Unmetered 717Collarenebri Unmetered 744Carinda Unmetered 313Carinda Bore Unmetered 298Rowena Unmetered 368Cumborah Unmetered 334

96 Warren (Dual Supply) Warren Bore Water Inclining Block 240 Nil < 400 kL>400 kL

Warren River Water Inclining Block Nil < 400 kL>400 kL

Nevertire Inclining Block 355 Nil < 400 kL>400 kL

Collie Inclining Block 245 Nil < 400 kL>400 kL

55 Warrumbungle, Northern Coonabarabran Inclining Block 233 Nil < 450 kL>450 kL

Timore Dam (Raw) Inclining Block 233 Nil < 450 kL>450 kL

Baradine Inclining Block 233 Nil < 450 kL>450 kL

Binnaway Inclining Block 233 Nil < 450 kL>450 kL

Villages: Bugaldie, Kenebri Inclining Block 460 Nil < 450 kL>450 kL

Warrumbungle, Southern Southern, Coolah, Dunedoo Inclining Block 283 Nil < 450 kL>450 kL

Village Inclining Block 460 Nil < 450 kL> 450 kL

Mendooran Inclining Block 480 Nil < 450 kL> 450 kL

57 Wellington Wellington, Geurie Inclining Block 192 Nil up to 300 kL301 to 10000 kL>10000 kL

74 Wentworth (Dual Supply) Filtered Inclining Block 250 Nil up to 250 kL >250 kL

Raw I nclining Block 135 Nil up to 700 kL >700 kL

56 Yass Valley Yass, Bowning, Binalong & Rural Areas Two Part 206 Nil AllMurrumbateman Two Part 155 Nil All

49 Young (Reticulator) Young Inclining Block 175 Nil up to 50 kL (1st & 4th quarter)>50 kLup to 100 kL (2nd & 4th quarter)>100 kL



Table 6B: Water supply – 2008-09 non-residential tariffs

WATER UTILITY Town Tariff TypeAccess Charge for 20 mm

Service Connection(or Minimum)

Basis for Access Charge Allowance Usage RangeUsage

ChargeCompliance with

2(b) of BPMG

($) (kL) (kL) (c/kL)(1) (2) (3) (4) (5) (6) (7) (8)

11 Albury City Albury Inclining Block 87 Meter Size* (eg 40mm:$348) Nil up to 225 kL 52 226 kL to 19999kL 104>19999 74

29 Armidale Dumaresq Armidale Inclining Block 240 Uniform Access Charge Nil up to 400 kL 98 401 kL to 1000 kL 130>1000 kL 151

Armidale, Untreated Water Inclining Block 240 Uniform Access Charge Nil up to 400 kL 48401 kL to 1000 kL 85>1000 kL 104

24 Ballina (Reticulator) Ballina Inclining Block 110 Service Connection Size* (eg. 40mm $440) Nil up to 350 kL 118 >350 kL 177

100 Balranald (Dual Supply) Balranald & Euston, Filtered Inclining Block 130 Service Connection Size* (eg. 40mm $519) Nil >600 kL 68 >600 kL 102

Balranald & Euston, Raw Inclining Block 138 Service Connection Size* (eg. 40mm $550) Nil >600 kL 31>600 kL 47

21 Bathurst Regional Bathurst (Filtered) Inclining Block 235 Service Connection Size* (eg. 40mm $943) Nil up to 250kL 92 >250 kL 115

23 Bega Valley (Unfiltered) Bega Valley Two Part 130 Service Connection Size* (eg. 40mm $520) Nil all 210 47 Bellingen (Unfiltered) Two Part 211 Service Connection Size* (eg 40mm $844) Nil All 90 53 Berrigan (Dual Supply) Berrigan,Barooga,Finley(Potable) Two Part 380 Uniform Access Charge Nil All 90

Berrigan,Barooga,Finley(Non-Potable) Two Part Uniform Access Charge Nil All 45Tocumwal (Filtered) Two Part 380 Uniform Access Charge Nil All 60

89 Bogan Nyngan Inclining Block 240 Service Connection Size* (eg. 40mm $960) Nil up to 500 kL 80 >500 kL 120

Nyngan, Raw Water Inclining Block 320 Nil up to 500 kL 48>500 kL 72

Hermidale Annual Charge 470Girilambone & Coolabah Annual Charge 320

97 Bombala Bombala Inclining Block 417 Uniform Access Charge Nil up to 350 kL 48 >350 kL 103

Delegate Unmetered 319 Uniform Access Charge

104 Boorowa Boorowa Inclining Block 388 Uniform Access Charge Nil up to 240 kL 150 >240 kL 250

87 Bourke (Dual Supply) Bourke, Filtered Two Part 188 Service Connection Size (eg. 40mm $646) Nil All 135 Bourke, Raw Unmetered 309 Service Connection Size (eg. 40mm $973)

105 Brewarrina Brewarrina Unmetered 829 Goodooga Unmetered 661

27 Byron (Reticulator) Byron Two Part 123 Service Connection* (40mm: $492) Nil All 14491 Cabonne Molong Inclining Block 189 Service Connection (40mm: $377.20) Nil up to 300 kL 130

301 kL to 500 kL 300>500 kL 410

Cumnock Inclining Block 166 Service Connection (40mm: $332.8) Nil up to 300 kL 330301 kL to 500 kL 420>500 kL 450

Yeoval Inclining Block 139 Service Connection (40mm: $278.60) Nil up to 300 kL 180301 kL to 500 kL 240>500 kL 400

North Yeoval Wellington Inclining Block 139 Service Connection (40mm: $277.40) Nil up to 300 kL 180301 kL to 500 kL 240>500 kL 400

92 Carrathool Carrathool Inclining Block 360 Service Connection (40mm $540) Nil up to 350kL 80 >350kL 90

Hillston Inclining Block 159 Meter Size (40mm $238) Nil up to 350kL 50>350kL 60

Melbergen Inclining Block 221 Uniform Access Charge Nil up to 400 kL 40>400 kL 70

Goolgowi Rural Water Inclining block 529 Uniform Access Charge 500 up to 450 kL 50>450 kL 75

Rankins Springs 500 kL Allowance 637 Uniform Access Charge 500 >500 kL 30103 Central Darling Wilcannia (Filtered) Two Part 105 Uniform Access Charge Nil All 300

Wilcannia (Raw) Unmetered 425 Uniform Access Charge NilWhite Cliffs, Raw Two Part 400 Uniform Access Charge Nil All 330Ivanhoe (Raw) Two Part 185 Uniform Access Charge Nil All 140Ivanhoe (Filtered) Two Part 115 Uniform Access Charge Nil All 325


*Proportional to square of size of service connection or water meter


Table 6B: Water supply – 2008-09 non-residential tariffs (continued)





2(b) of BPMG

($) (kL) (kL) (c/kL)(1) (2) (3) (4) (5) (6) (7) (8)

40 Central Tablelands Central Tablelands Two Part 124 Meter Size*(40mm:$496) Nil All 146

Quandialla Inclining Block 464 Nil up to 200 kL/quarter 120after 200 kL/quarter 200

14 Clarence Valley Treated Two Part 112 Service Connection Size (40mm:$448) All 113 Raw Water Two Part 56 Service Connection Size (40mm:$224) All 61

67 Cobar (Dual Supply) Cobar Inclining Block 240 Service Connection Size (40mm:$600) Nil up to 450 kL 80 451 - 550 kL 140>551 kL 190

10 Coffs Harbour (Unfiltered) Coffs Harbour, Nana Glen, Coramba Two Part 113 Meter factor: eg. 20mm $113, 40mm $261, 50mm $520 Nil All 196 50 Cooma-Monaro Cooma, Bredbo, Nimmitabel Two Part 225 Service Connection Size (40mm:900) Nil All 85 75 Coonamble Shire Coonamble Inclining Block 68 Meter Size 40mm :272 Nil up to 370 kL 36

>370 kL 55Gulargambone I nclining Block 110 Meter Size 40mm :441 Nil up to 430 kL 49

>430 kL 74Quambone Inclining Block 114 Meter Size 40mm :454 up to 430 kL 51

>430 kL 7658 Cootamundra (Reticulator) Cootamundra Two Part 224 Meter Size*: 40 mm $896 Nil all 111 42 Corowa Corowa, Mulwala, Howlong Two Part 155 Uniform Access Charge Nil all 80 26 Country Energy Broken Hill, Sunset Strp, Menindi, Filtered Inclining Block 214 Service Connection (eg.40mm $919) Nil up to 400 kL 91

> 400 kL 236extra 0.549kL/day for smmuer

91

Chlorinated Inclining Block 214 Service Connection* (eg.40mm $919) Nil up to 400 kL 77> 400 kL 224extra 0.549kL/day for 77

Untreated Two Part 214 Service Connection (eg.40mm $919) 133Effluent Water Two Part 214 Service Connection (eg.40mm $919) Nil all 39

39 Cowra Cowra, Rural, Commercial, Government Two Part 155 Meter Size: 40 mm $620 Nil All 115 Cowra, Industrial Two Part 155 Meter Size: 40 mm $620 Nil All 60Raw Water Two Part 155 Nil all 70

54 Deniliquin Deniliquin, Filtered Two Part 416 Service connection(40mm $832) Nil All 59 Deniliquin,Raw Two Part 200 All 16

18 Dubbo Dubbo Two Part 121 Meter Size* (eg.40mm $485.12) Nil All 108

#N/A Dungog (Unfiltered) Dungog Inclining Block 193 Meter Size (eg.40mm $416) Nil upto 220 kL 72 > 220 kL 145Clarence Town Inclining Block 199 Meter Size (eg.40mm $432) Nil upto 220 kL 74> 220 kL 145Patterson District Inclining Block 305 Meter Size (eg.40mm $645) Nil upto 220 kL 90> 220 kL 192Gresford Inclining Block 453 Meter Size (eg.40mm $1101) Nil upto 220 kL 80> 220 kL 197

15 Eurobodalla (Unfiltered) Eurobodalla Two Part 295 Meter Size*: 40mm:$1180 Nil All 170 51 Forbes Forbes Two Part 144 Service Connection Size* (40mm:$577.90) Nil All 66 84 Gilgandra (Groundwater) Gilgandra Two Part 180 Service Connection Size* (40mm:722) Nil All 82

Tooraweenah Two Part 75 Uniform Access Charge Nil All 11360 Glen Innes Severn Glen Innes Inclining Block 94 Service Connection Size* (40mm:$374) Nil up to 450 kL 138

>450 kL 195Deepwater Inclining Block 94 Service Connection Size* (40mm:$374) Nil up to 450 kL 60

>450 kL 12582 Gloucester Gloucester Two Part 252 Service Connection Size (40mm:$1008) Nil all 155

Barrington Two Part 252 Uniform Access Charge Nil all 15528A Goldenfields (Reticulator) Retail Two Part 204 Uniform Access Charge Nil All 120

1 Gosford Gosford Two Part 88 Service Connection Size* (40mm:$353.92) Nil All 167 20 Goulburn Goulburn Inclining Block 230 Meter Size*(40mm:$915) Nil up to 292 kL (for 20mm 145

>292 kL (for 20mm meter) 200Marulan Inclining Block 330 Meter Size*(40mm:$1315) Nil up to 292 kL (for 20mm 180

>292 kL (for 20mm meter) 300




Table 6B: Water supply – 2008-09 non-residential tariffs (continued)





2(b) of BPMG

($) (kL) (kL) (c/kL)(1) (2) (3) (4) (5) (6) (7) (8)

80 Greater Hume Culcairn Inclining Block 80 Service Connection Size (40mm:$130) Nil up to 200kL 70 >200kL 90

Villages Inclining Block 130 Service Connection Size (40mm:$238) Nil up to 200kL 100>200kL 140

30 Griffith Griffith (Filtered) Inclining Block 108 Meter Size*(40mm:$432) Nil up to 200 kL 45 >200 kL 70

Yenda (Dual, Filtered) Inclining Block Nil up to 200 kL 45249 Uniform Access Charge >200 kL 70

Yenda (Dual), Raw Two Part Nil all 2394 Gundagai Gundagai Two Part 88 Service Connection Size*: 40mm:$350 Nil all 90 44 Gunnedah (Groundwater) Gunnedah Inclining Block 161 Service Connection Size: 20 to 40 mm:$161, 50mm: $360 Nil up to 400 kL 75

>400 kL 120Curlewis Inclining Block 170 Service Connection Size: 20 to 40 mm:$170, 50mm: $390 Nil up to 400 kL 85

>400 kL 125Mullaley Inclining Block 277 Service Connection Size: 20 to 40 mm:$277, 50mm: $520 Nil up to 400 kL 130

>400 kL 170Tambar Springs Inclining Block 320 Service Connection Size: 20 to 40 mm:$320 Nil up to 400 kL 215

>400 kL 24590 Guyra Guyra Inclining Block 284 Uniform Access Charge Nil up to 450 kL 105

>450 kL 120Tingha Inclining Block 247 Uniform Access Charge Nil up to 450 kL 160Tingha Rural Inclining Block 226 Uniform Access Charge >450 kL 190

81 Gwydir Inclining Block 430 Meter Size*(40mm:$1720) Nil up to 600 kL 95 >600 kL 195

76 Harden (Reticulator) Harden Two Part 288 Service Connection Size*:40 mm:$1152 Nil all 120 7 Port Macquarie-Hastings Hastings Inclining Block 132 Meter Size* (eg. 40mm $528) Nil up to 270 kL 184

(Unfiltered) >270 kL 36886 Hay (Dual Supply) Hay (Filtered) Inclining Block 85 Service Connection Size*:40 mm:$340 Nil up to 300 kL 69

>300 kL 105Hay (Unfiltered) - commercial users Inclining Block 85 Service Connection Size*:40 mm:$340 Nil up to 450 kL 31

>450 kL 46

37 Inverell Inverell/Ashford/Yetman, Filtered Two Part 275 Uniform Access Charge Nil All 100

106 Jerilderie (Dual Supply) Jerilderie, Filtered Inclining Block 185 Service Connection Size*(32mm:$474) Nil up to 250 kL 110 >250 kL 140

Jerilderie, Raw two part 265 Uniform Access Charge Nil all 5025 Kempsey (Groundwater) Kempsey Two Part 275 Meter Size:40 mm:$1091 Nil All 110 70 Kyogle Kyogle, Bonalbo, Muli-Muli, Woodenbong Inclining Block 204 Service Connection Size*:40 mm:$816 Nil up to 200 kL 114

> 200 kL 17559 Lachlan Condoblin Two Part 225 Service Connection Size*:40 mm:$900 Nil all 105 48 Leeton Leeton, Whitton, Murrami Inclining Block 1858 Meter Size*(40mm:$740) Nil up to 350 kL 62

>350 kL 9322 Lismore (Reticulator) Lismore, Nimbin Two Part 100 Service Connection Size*(40mm:$400) Nil All 170 31 Lithgow Lithgow Inclining Block 525 Service Connection Size (50mm:$695) Nil up to 500 kL 88

>500 kL 17661 Liverpool Plains Shire Council Quirindi Inclining Block 253 Service Connection Size (eg. 40mm $861) Nil up to 300 kL 74

>300 kL 122Werris Creek Inclining Block 306 Service Connection Size(eg. 40mm $1737) up to 300 kL 100

>300 kL 164Villages Inclining Block 150 Service Connection Size(eg. 40mm $527) up to 300 kL 74

>300 kL 1225 MidCoast Two Part 124 Meter Size* (eg. 40mm $496) Nil All 160

32 Mid Western Regional Council Mudgee, Gulgong & Rylstone Two Part 135 Meter Size* (eg. 40mm $540) Nil all 160 38 Moree Plains Shire Moree, Mungindi, Boggabilla, Pallamallawa Inclining Block 225 Service Connection Size (eg. 40mm $1017) Nil up to 750 kL 75

>750 kL 105Garah, Boomi, Boggabilla, Gurley, Weemalah Inclining Block 225 Service Connection Size (eg. 40mm $1017) Nil up to 750 kL 50

>750 kL 9365 Murray Murray, Filt Two Part 207 Service Connection Size (eg. 40mm $829.76) Nil All 71

Murray, Raw Two Part 76 Service Connection Size (eg. 40mm $305.72) Nil All 69101 Murrumbidgee Darlington Point Two Part 180 Service Connection Size (eg. 40mm $340) Nil All 24

Coleambally Two Part 200 Service Connection Size (eg. 40mm $360) Nil All 2241 Muswellbrook Muswellbrook,Denman, Sandy Hollow Two Part 175 Service Connection Size* (eg. 40mm $700) Nil All 163 34 Nambucca Nambucca Two Part 48 Service Connection Size (eg. 40mm $192) Nil All 125




Table 6B: Water supply – 2008-09 non-residential tariffs (continued) WATER UTILITY Town Tariff Type

Access Charge for 20 mm Service Connection

(or Minimum)Basis for Access Charge Allowance Usage Range

Usage Charge

Compliance with 2(b) of BPMG

($) (kL) (kL) (c/kL)(1) (2) (3) (4) (5) (6) (7) (8)

46 Narrabri (Groundwater) Narrabri Two Part 97 Service Connection Size (eg. 40mm $256) Nil All 38 Narrabri, non - metered Unmetered 300 Service Connection Size (eg. 40mm $768)Gwabegar Two Part 183 Service Connection Size* (eg. 40mm $461) Nil All 68Wee Wa Two Part 101 Service Connection Size* (eg. 40mm $256) Nil All 44Boggabri Two Part 198 Service Connection Size* (eg. 40mm $576) Nil All 56Bellata Two Part 295 Service Connection Size* (eg. 40mm $768) Nil All 67Pilliga Two Part 188 Service Connection Size* (eg. 40mm $461) Nil All 63

63 Narrandera (Groundwater) Narrandera Two Part 220 Meter Size (eg. 40mm $880) Nil All 62 62 Narromine (Groundwater) Narromine, Trangie, Tomingley Two Part 150 Service Connection Size* (eg. 40mm $600) Nil All 75 83 Oberon (Unfiltered, Reticulator) Oberon Two Part 100 Service Connection Size* (eg. 38mm $361) Nil All 112 19 Orange Orange Two Part 111 Service Connection Size* (eg. 40mm $443.40) Nil All 151 71 Palerang Bungendore Inclining Block 307 Service Connection Size* (eg. 40mm $1226) Nil up to 200 kL 116

>200kL 190Braidwood Inclining Block 391 Service Connection Size* (eg. 40mm $1563) Nil up to 200 kL 167

>200kL 323Captains Flat Inclining Block 368 Service Connection Size* (eg. 40mm $1471) Nil up to 200 kL 274

>200kL 36136 Parkes Parkes Inclining Block 320 Meter Size, eg : 40mm $703 Nil up to 365kL 80

>365 kL 190 17 Queanbeyan (Reticulator) Queanbeyan Inclining Block 262 Meter Size, eg : 40mm $1140 Nil up to 200 kL 170

>200kL 23033 Richmond Valley all Inclining Block 120 Service Connection Size* (eg. 40mm $480) Nil up to 200 kL 120

>200 kL 1608 Riverina Wag gaWagga Inclining Block 120 Uniform Access Charge Nil up to 36,000 kL 78

>36,000 kL 68Rural Towns & Villages Inclining Block 125 Uniform Access Charge Nil up to 36,000 kL 90

>36,000 kL 804 Rous County Council Rous Retail Two Part 116 Uniform Access Charge Nil All 102 3 Shoalhaven Shoalhaven, treated TwoPart 61 Service Connection Size(40mm:$244) Nil All 100

35 Singleton Singleton Two Part 180 Meter Size* (eg. 40mm $720) Nil All 83 Mt Thorley Two Part 496 Meter Size* (eg. 40mm $1036) Nil All 150Jerry's/Broke Plains Inclining Block 180 Uniform Access Charge Nil up to 450 kL 120

>450 kL 16052 Snowy River (Unfiltered) Snowy River Two Part 360 Uniform Access Charge Nil All 58

13 Tamworth Tamworth Inclining Block 175 Service Connection Size* (eg. 40mm $705) Nil up to 400 kL 99 401 to 800 kL 149>800 kL 224

Calala Backwash Water Two Part All 23Raw Water Inclining Block up to 400 kL 68

401 to 800 kL 83>800 kL 78

Dungowan Dam (if main crosses property) Inclining Block 88 Uniform Access Charge Nil up to 400 kL 34Raw Water 401 to 800 kL 75

>800 kL 8368 Tenterfield Tenterfield Two Part 270 Uniform Access Charge Nil All 145

Jennings Two Part 270 Uniform Access Charge Nil All 170Urbenville Two Part 350 Uniform Access Charge Nil All 116

93 Tumbarumba (Unfiltered) Tumbarumba Inclining Block 246 Meter Size* (eg. 40mm $984) Nil up to 200 kL 98 >200 kL 164

Khancoban Inclining Block 285 Meter Size* (eg. 40mm $1140) Nil up to 200 kL 98>200 kL 174

43 Tumut Tumut Inclining Block 99 Meter Size* (eg. 40mm $396) Nil up to 300 kL 99 >300 kL 149

Tumit Raw Water Inclining Block 79 Meter Size (eg. 40mm $199) up to 300 kL 41>300 kL 66

6 Tweed Tweed Two Part 98 Meter Size*(40mm:$392) Nil All 136 45 Upper Hunter Shire Council Murrurundi Two Part 298 Meter Size(40mm:$598) Nil All 135

Merriwa/Cassilis Two Part 241 Meter Size(40mm:$490) Nil All 110Aberdeen/Scone Two Part 241 Meter Size(40mm:$490) Nil All 128




Table 6B: Water supply – 2008-09 non-residential tariffs (continued) WATER UTILITY Town Tariff Type

Access Charge for 20 mm Service Connection

(or Minimum)Basis for Access Charge Allowance Usage Range

Usage Charge

Compliance with 2(b) of BPMG

($) (kL) (kL) (c/kL)(1) (2) (3) (4) (5) (6) (7) (8)

73 Upper Lachlan Council Crookwell Inclining Block 430 Service Connection Size 38mm:$863) Nil up to 200 kL 150 > 200 kL 200

Taralga Inclining Block 430 Service Connection Size 38mm:$863) Nil up to 200 kL 150> 200 kL 200

Dalton Inclining Block 430 Service Connection Size 38mm:$863) Nil up to 200 kL 150> 200 kL 200

Gunning Inclining Block 280 Service Connection Size 38mm:$560) Nil up to 200 kL 150> 200 kL 200

85 Uralla Uralla Two Part 210 Uniform Access Charge Nil All 108 Bundarra Two Part 525 Uniform Access Charge Nil All 108

88 Wakool (Dual Supply) Raw Water) Two Part, Raw Water is unmetered 220+440 Service Connection Size*(40mm:4x20mm access) Nil all 83 Filtered Two Part 220 Service Connection Size*(40mm:4x20mm access) Nil all 83

98 Walcha Walcha Two Part 128 Service Connection Size* 40mm:$128x4) Nil All 187 79 Walgett (Dual Supply) Walgett Shire Unmetered 717 Uniform Access Charge Unmetered

Lightening Ridge Unmetered 717 Uniform Access Charge UnmeteredCollarenebri Unmetered 744 Uniform Access Charge UnmeteredCarinda Un metered 313 Uniform Access Charge UnmeteredCarinda Bore Unmetered 298 Uniform Access Charge UnmeteredRowena Un metered 368 Uniform Access Charge UnmeteredCumborah Unmetered 334 Uniform Access Charge Unmetered

96 Warren (Dual Supply) Warren Bore Water Inclining Block 240 Uniform Access Charge Nil up to 450 kL 79 >450 kL 119

Warren River Water Inclining Block Nil up to 450 kL 28>450 kL 50

Nevertire Inclining Block 355 Uniform Access Charge Nil up to 450 kL 45>450 kL 66

Collie Inclining Block 245 Uniform Access Charge Nil up to 400 kL 97>400 kL 143

55 Warrumbungle, Northern Coonabarabran Inclining Block 233 Uniform Access Charge Nil up to 450 kL 100 >450 kL 150

Timore Dam (Raw) Inclining Block 233 Uniform Access Charge Nil up to 450 kL 100>450 kL 150

Baradine Inclining Block 233 Uniform Access Charge Nil up to 450 kL 120>450 kL 180

Binnaway Inclining Block 233 Uniform Access Charge Nil up to 450 kL 120>450 kL 180

Villages: Bugaldie, Kenebri Inclining Block 460 Uniform Access Charge Nil up to 450 kL 120>450 kL 180

Warrumbungle, Southern Southern, Coolah, Dunedoo Inclining Block 283 Uniform Access Charge Nil up to 450 kL 110>450 kL 165

Village Inclining Block 460 Uniform Access Charge Nil up to 450 kL 110> 450 kL 165

Mendooran Inclining Block 480 Uniform Access Charge Nil up to 450 kL 110> 450 kL 165

57 Wellington Wellington, Geurie Inclining Block 285 Service Connection Size 40mm:$1134) Nil up to 300 kL 103 301 to 500 kL 114500 to 10000kL 125>10000 kL 195

74 Wentworth (Dual Supply) Filtered Inclining Block 250 Service Connection Size*(40mm:$1000) Nil up to 250 kL 115 >250 kL 270

Raw Inclining Block 135 Service Connection Size(40mm:$500) Nil up to 700 kL 37>700 kL 80

16 Wingecarribee Wingecarribee Inclining Block 102 Meter Size*(40mm:$408) Nil up to 225 kL 128 >225 kL 192

2 Wyong Wyong Two Part 97 Nil All 167 56 Yass Valley Yass, Bowning, Binalong & Rural Areas Two Part 206 Meter Size 40mm:$322) Nil All 160

Murrumbateman Two Part 155 Uniform Access Charge Nil All 16049 Young (Reticulator) Young Two Part 175 Meter Size* (40mm:$700) Nil All 130



Service Connection Size (eg. 40mm: $388)


Table 7: Sewerage – residential charges, bills and cost recovery Non-Res & Trade

Waste Charges

Non-Res & Trade

Waste Volume

Full Cost Recovery?

Recycled Water Usage

Charge in place?

(% of Annual rates &

Charges)

(% of Sewage

Collected)(N / Y* / Y) (c/kL)

(5) (6) (11a) (11b)

06/07 07/08 08/09 05/06 06/07 07/08 07/08 08/09 07/08 08/09 07/08 07/08 2007/08 2007/08 06/07 07/08 08/09 06/07 07/08 08/09 06/07 07/08 08/09 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 2007/0864 91

Sydney Water 389 408 480 50 65 137 137 3900 4740 4740 389 408 480 408 480 2.7 1.9 1.2 Y 1,688,000Hunter Water 284* 303* 362* 55 61 46 46 3500 3090 3090 326 344 362 349 408 3.2 1.5 2.3 Y 209,000LWUs with > 10,000 Properties

1 Gosford 376 385 399 132 126 121 82 85 16 3150 3590 3810 376 385 399 376 385 399 2.2 1.8 1.1 2.4 1.4 1.3 Y 68,1522 Wyong 381 394 398 122 125 124 71 74 14 2000 2300 2400 381 394 398 381 394 398 0.3 1.4 -1.2 0.3 1.4 -1.2 Y* 69 58,3493 Shoalhaven 526 541 557 190 193 211 85 88 12 4200 5270 5840 526 541 557 526 541 557 3.7 1.9 1.1 2.4 2.2 1.6 Y 38,5055 MidCoast (Combined) 610 646 690 177 174 163 166 177 15 18 5150 6490 8010 610 646 690 610 646 690 3.2 0.9 -1.9 3.3 1.2 -0.1 Y* 32,3276 Tweed 473 492 509 101 125 138 74 85 14 24 3490 4800 4970 473 492 509 473 492 509 2.1 0.5 0.9 1.3 0.2 1.0 Y 29,1979 Wagga Wagga 320 333 356 88 85 107 25 11 3500 3500 3500 320 333 356 320 333 356 9.3 4.3 1.2 10.7 3.6 0.0 Y 52 23,0397 Port Macquarie-Hastings 421 484 556 131 106 119 74 85 13 3150 3450 3550 421 484 556 421 484 556 1.6 2.1 0.5 1.6 0.1 0.3 Y 69 25,970

11 Albury City 355 392 399 123 162 152 155 164 22 4160 4160 4160 355 392 399 355 392 399 0.0 -0.4 0.8 0.8 0.1 1.3 Y 20,36610 Coffs Harbour 589 600 630 135 350 138 156 163 7 4930 4930 4930 589 600 630 589 600 630 3.6 3.3 0.9 4.1 3.0 2.8 Y 22,21613 Tamworth Regional 540 605 638 101 136 114 18 38 18 33 1540 1590 1640 540 605 638 540 605 638 6.2 8.1 7.5 7.7 6.4 6.9 Y 18,20615 Eurobodalla 520 553 617 202 204 241 8 7 8040 8300 8550 520 553 617 520 553 617 0.0 0.7 0.4 0.3 1.2 0.7 Y 17,42617 Queanbeyan 305 314 323 100 95 110 60 62 12 17 1120 1140 1160 305 314 323 305 314 323 0.7 1.7 1.3 -0.8 0.0 0.1 Y 15,96519 Orange 273 283 292 86 128 128 132 137 22 3340 3420 3560 273 283 292 273 283 292 -0.1 2.4 3.1 1.0 1.0 3.3 Y 14,89918 Dubbo 434 455 478 171 172 167 130 137 32 40 4000 4230 4480 434 455 478 434 455 478 2.5 1.6 1.7 3.3 1.4 1.7 Y 14,77016 Wingecarribee 500 515 530 129 147 112 87 89 14 12 7000 7000 7000 500 515 530 500 515 530 1.9 2.3 2.0 2.9 2.7 2.2 Y 14,14214 Clarence Valley 480 530 585 140 161 166 97 143 16 7 8000 8000 8000 480 530 585 480 530 585 3.2 7.4 1.9 3.2 5.4 3.6 Y 13,98421 Bathurst Regional 351 363 381 107 129 126 81 85 28 38 2050 2050 2050 351 363 381 351 363 381 0.9 1.7 1.8 1.1 1.2 1.3 Y 14,35324 Ballina 360 400 440 137 254 109 115 21 5930 6460 6460 360 400 440 360 400 440 1.1 2.4 0.8 0.5 1.1 -0.7 Y 12,52622 Lismore 445 461 476 96 123 145 13 4560 4680 7310 445 461 476 445 461 476 4.1 1.3 -1.2 2.6 0.9 -0.9 Y* 12,235

439 461 478 129 136 138 4080 4230 4,480 439 461 478 2.1 1.8 1.1 2.4 1.2 1.3 0 LWUs had < FCR

LWUs with 3,001 - 10,000 Properties23 Bega Valley 648 890 890 246 279 357 160 300 14 5200 8150 8370 648 890 890 648 890 890 -0.1 1.2 1.3 -0.1 0.6 2.1 Y 11,61220 Goulburn Mulwaree 542 600 600 151 185 193 220 230 26 5100 5100 5100 542 600 600 542 600 600 7.7 4.7 0.4 7.1 6.2 4.2 Y 9,28227 Byron 510* 544* 576* 145 180 163 133 153 23 25 9220 9690 10300 681 713 722 690 724 738 0.9 1.4 0.6 3.1 1.9 1.3 Y 100 9,99326 Country Energy 298 328 361 166 167 197 86 95 20 298 328 361 298 328 361 9,67 525 Kempsey 517 553 570 168 153 125 135 139 25 12 6300 6450 6700 517 553 570 517 553 570 6.1 1.3 0.2 1.4 1.6 0.5 Y 8,91731 Lithgow 384 384 399 206 174 98 98 10 1790 1790 1790 384 384 399 384 384 399 7.3 -11.1 0.5 9.3 -12.2 -0.3 Y 7,23129 Armidale Dumaresq 272 288 300 152 150 39 22 4060 4060 4160 272 288 300 272 288 300 0.6 1.5 0.0 0.9 Y 7,807

30A Hawkesbury 398 414 429 132 130 26 5590 5590 5590 398 414 429 398 414 429 0.8 -0.1 -1.6 0.6 -1.7 Y* 7,48730 Griffith 354 372 438 124 167 143 100 120 28 17 1690 1770 1800 354 372 438 354 372 438 0.4 2.4 -0.1 0.5 1.8 0.2 Y 6,62433 Richmond Valley 725 750 775 112 132 127 150 155 12 8670 8930 9230 725 750 775 725 750 775 9.3 3.5 2.4 11.0 3.1 2.6 Y 6,39132 Mid Western Regional 433 447 440 98 98 15 1850 1850 3200 433 447 440 433 447 440 3.1 3.4 1.7 2.6 2.6 0.6 Y 6,35034 Nambucca 375 375 340* 107 106 102 155 170 32 3740 3820 3930 375 375 499 375 375 557 2.5 1.0 0.1 2.7 0.8 0.4 Y 5,56535 Singleton 350 362 373 87 80 103 11 85 15 2470 2550 2550 350 362 373 350 362 373 3.4 5.8 3.6 3.2 3.9 2.0 Y 5,30737 Inverell 350 360 363 126 140 183 6 10 1180 3010 3010 350 360 363 350 360 363 0.1 1.9 -2.4 0.2 1.3 -0.5 N 4,59341 Muswellbrook 423 424 437 122 136 155 163 22 4750 4750 4800 423 424 437 423 424 437 5.0 7.0 4.4 5.5 6.1 3.3 Y 4,950


BILLS COST RECOVERY


Return on AssetsEconomic Real Rate of Return




Access Charge Independent

of Land Value ?

Non-residential Sewer Usage

Charge (Not incl SDF)

c/kL

Complying Liquid Trade Waste Fees

and Charges* ?


(%)($/assessment) (%)

(8a)P5 (9) (12)

C8(11)F18

(No.)


16 out of 19 have usage charges

19 out of 19 have trade waste charges

(3a) (4)

WATER UTILITY

RESIDENTIAL CHARGES (Current & 2008/09)

($) (c/kL)

(7) (8)P6

(1) (2)

Yes/No ($/Equivalent Tenement [ET]) ($/assessment)

(3)


8173

Table 7: Sewerage – residential charges, bills and cost recovery (continued)

Non-Res & Trade

Waste Charges

Non-Res & Trade

Waste Volume

Full Cost Recovery?


Charge in place?


Charges)

(% of Sewage

Collected)

(N / Y* / Y) (c/kL)

(5) (6) (11a) (11b)

06/07 07/08 08/09 05/06 06/07 07/08 07/08 08/09 07/08 08/09 07/08 07/08 2007/08 2007/08 06/07 07/08 08/09 06/07 07/08 08/09 06/07 07/08 08/09 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 2007/0864 91

36 Parkes 250 260 290 88 138 98 100 104 22 26 4100 4100 4100 250 260 290 250 260 290 5.3 2.7 -3.1 5.7 1.0 1.5 Y 4,96742 Corowa 305 350 400 103 157 208 16 9 1270 2000 2000 305 350 400 305 350 400 0.6 2.7 1.8 -0.5 0.7 1.9 Y 4,45438 Moree Plains 620 570 570 101 112 100 100 32 3000 3760 3870 620 570 570 620 570 570 4.4 3.5 -0.6 3.1 3.5 1.7 Y 10 3,82044 Gunnedah 254 292 314 86 97 97 5 1950 1950 1950 254 292 314 254 292 314 2.0 2.3 -0.4 2.2 1.3 -0.2 Y* 4,00546 Narrabri 413 450 450 87 104 97 8 1800 1800 4020 463 450 450 413 450 450 1.2 1.1 0.0 1.8 1.0 1.5 Y 3,66143 Tumut 466 482 496 95 129 213 123 145 22 4410 4560 4710 466 482 496 466 482 496 5.2 13.2 3.9 5.0 12.1 3.3 Y 3,98749 Young 345 360 375 47 52 60 21 5 1000 1100 1100 330 360 375 345 360 375 10.6 15.3 10.1 17.2 12.2 7.6 Y 3,64539 Cowra 465 522 538 123 148 20 2650 2750 4490 465 522 538 465 522 538 5.0 8.5 5.3 9.4 8.8 5.6 Y 3,54545 Upper Hunter 342 354 365 129 143 155 66 68 9 2300 2300 2300 342 354 365 342 354 365 1.5 1.4 0.6 0.3 -0.1 -0.7 Y 3,44852 Snowy River 360* 396* 435* 187 187 338 130 80 2500 5000 5400 438 511 536 492 528 595 3.6 -0.3 2.2 2.3 -1.7 Y* 3,48151 Forbes 501 378 403 117 135 139 120 120 21 21 650 1260 1850 501 378 403 501 378 403 1.7 0.4 1.2 2.6 1.1 1.6 Y 3,00650 Cooma-Monaro 560 599 641 238 316 17 1910 1910 3850 560 599 641 560 599 641 0.8 2.8 -0.8 1.4 2.7 -0.4 Y* 3,22353 Berrigan 330 330 340 147 128 216 18 1700 1700 1700 330 330 340 330 330 340 0.4 1.2 2.5 -0.7 -0.1 1.2 Y 3,356

384 378 416 114 137 143 2485 2750 3,930 398 381 438 2.5 2.4 0.6 2.6 1.7 1.3 1 LWU had < FCR

LWUs with 1,501 - 3,000 Properties48 Leeton 163 415 414 24 29 93 66 31 46 3200 3200 4000 409 409 414 163 415 414 5.8 4.0 2.4 5.8 2.7 1.2 Y 3,10254 Deniliquin 484 508 525 166 198 203 9 600 600 4190 484 508 525 484 508 525 1.5 2.1 3.8 2.1 0.3 1.8 Y 3,14947 Bellingen 470 485 499 107 141 109 109 8 3900 3900 3970 470 485 499 470 485 499 -2.8 0.8 -5.6 -0.7 Y 2,92860 Glen Innes Severn 350 350 385 52 68 120 88 88 1860 1860 2470 350 350 385 350 350 385 4.4 0.7 0.3 4.5 0.9 1.1 Y 2,48358 Cootamundra 275 275 275 105 114 134 153 153 27 700 2580 2580 275 275 275 275 275 275 3.6 0.2 -0.4 4.3 0.4 -0.3 N 2,84957 Wellington 475 492 492 165 157 70 70 19 1910 1910 1910 475 492 492 475 492 492 6.9 3.3 0.8 8.5 3.9 1.8 Y 2,36991 Cabonne 177* 183* 189.6* 141 167 212 120 120 17 4150 4280 4280 308 299 297 342 348 355 2.5 5.3 1.5 6.2 4.6 0.7 Y 2,35180 Greater Hume 255 255 270 109 145 181 80 80 23 6000 6000 6000 255 255 270 255 255 270 -0.8 -0.9 -0.5 -1.6 -1.4 -1.1 Y* 2,45559 Lachlan 319 331 332 94 17 22 319 331 332 319 331 332 1.7 1.1 -0.1 -0.6 Y 2,24365 Murray 340 351 363 88 117 155 48 49 26 31 2050 2050 2050 340 351 363 340 351 363 2.3 1.7 0.9 2.5 1.7 1.0 Y 2,66462 Narromine 165* 420 440 94 94 105 160 160 16 1220 1220 3240 519 420 440 165* 420 440 0.2 1.0 3.3 0.5 0.3 2.2 Y 1,95056 Yass Valley 475 485 505 208 148 148 10 4260 4390 4520 475 485 505 475 485 505 5.6 5.5 Y 2,14661 Liverpool Plains 300 310 319 117 116 133 137 20 610 610 610 300 310 319 300 310 319 1.0 1.1 -1.3 -1.3 -2.3 N 1,85455 Warrumbungle 342 354 366 159 1030 1030 1100 342 354 366 342 354 366 0.6 -0.6 2,48169 Temora 187 211 232 95 96 25 6 150 187 211 232 187 211 232 1.3 1.0 0.8 0.5 0.7 0.4 Y 35 2,08171 Palerang 930 838 873 194 253 264 6 3600 3600 7500 930 838 873 930 838 873 6.7 5.5 6.0 Y 1,80572 Bland 405 476 493 161 205 1000 1000 1000 405 476 493 405 476 493 4.5 1.5 4.9 -0.2 1,82863 Narrandera 395 417 443 240 200 198 110 113 17 395 417 443 395 417 443 2.1 5.6 -1.2 -0.6 2.4 -1.2 Y* 1,63567 Cobar 230 230 245 72 58 78 4 770 770 770 230 230 245 230 230 245 1.1 6.2 0.6 -0.4 3.9 0.3 Y 35 1,72674 Wentworth 425 445 500 49 60 23 10 3280 3280 3280 425 445 500 425 445 500 -0.3 -0.7 -1.0 1.1 -0.1 -0.7 Y* 1,84575 Coonamble 304 313 324 74 106 143 74 74 7 304 313 324 304 313 324 0.7 0.4 -2.2 -2.9 -3.5 -6.9 N 1,370

342 354 385 99 117 141 1885 1885 2,910 350 381 385 1.6 1.1 0.8 1.1 0.4 0.4 3 LWUs had < FCR


BILLS COST RECOVERY



Connected

Properties




of Land Value ?



c/kL


and Charges* ?


(%)

(3)

($/assessment) (%)

(8a)P5 (9) (12)

C8(11)F18

(No.)

(3a) (4)

WATER UTILITY


($) (c/kL)

(7) (8)P6

(1) (2)


Medians (% of LWUs basis excl bulk suppliers) for 3,000 to 10,000 Properties



Medians (% of LWUs basis excl bulk suppliers) for 1,500 to 3,000 Properties





Non-Res & Trade

Waste Charges

Non-Res & Trade

Waste Volume

Full Cost Recovery?


Charge in place?


Charges)

(% of Sewage

Collected)

(N / Y* / Y) (c/kL)

(5) (6) (11a) (11b)

06/07 07/08 08/09 05/06 06/07 07/08 07/08 08/09 07/08 08/09 07/08 07/08 2007/08 2007/08 06/07 07/08 08/09 06/07 07/08 08/09 06/07 07/08 08/09 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 2007/0864 91

LWUs with 200 - 1,500 Properties70 Kyogle 508 526 557 122 153 111 88 91 13 24 1000 1000 3000 508 526 557 508 526 557 0.7 13.7 0.9 1.3 13.7 1.1 Y 1,67077 Junee 304 314 325 164 145 13 15 550 550 1650 304 314 325 304 314 325 1.5 0.7 0.4 1.3 0.5 -0.1 Y 15 1,64978 Blayney 440 420 420 143 164 211 110 110 13 12 2000 2040 2040 440 420 420 440 420 420 2.1 2.2 -2.0 2.5 2.0 0.3 Y 1,75879 Walgett 295 316 338 61 47 295 316 338 295 316 338 -0.4 -1.1 1.9 -1.7 -1.2 1.8 Y 1,51868 Tenterfield 450 550 600 178 188 186 80 20 1500 1500 1500 450 550 600 450 550 600 0.4 1.9 -2.0 -1.1 0.8 1.3 Y 1,42784 Gilgandra 357 381 393 69 86 87 90 92 22 25 357 381 393 357 381 393 3.2 4.3 1.8 4.8 3.8 1.0 Y 1,35273 Upper Lachlan 540 550 570 167 188 110 150 17 13 1500 2200 3500 540 550 570 540 550 570 0.6 2.9 0.2 1.0 3.3 1.4 Y 1,41282 Gloucester 325 325 360 263 289 157 100 180 32 15 5920 6110 6310 325 325 360 325 325 360 -1.3 0.4 0.1 -2.6 -1.0 0.1 Y 1,54587 Bourke 492 509 525 139 357 229 12 460 460 460 492 509 525 492 509 525 0.3 -1.1 0.5 -0.2 -2.0 -0.8 Y 1,06986 Hay 395 415 477 97 103 117 68 78 20 5 395 415 477 395 415 477 0.5 1.8 -1.1 -0.3 0.6 -2.7 Y* 1,26983 Oberon 257 342 352 101 117 130 111 115 47 1350 1400 1440 257 342 352 257 342 352 -0.4 -0.3 1.9 -1.3 -2.3 0.2 Y 1,35581 Gwydir 475 475 485 134 311 245 245 21 2000 2000 475 475 485 475 475 485 -3.3 -1.7 -4.2 N 12 1,14785 Uralla 390 404 425 187 248 120 100 9 3 340 360 550 390 404 425 390 404 425 -0.3 1.2 1.6 -0.7 1.1 0.7 Y 1,01695 Weddin 178 195 205 74 85 7 12 178 195 205 178 195 205 -7.2 -10.4 0.7 -13.8 -13.2 -0.1 Y 1,02489 Bogan 383 370 380 40 47 47 185 185 2 383 370 380 383 370 380 2.8 1.1 -0.3 2.9 0.6 -1.0 N 1,04476 Harden 400 440 519 50 46 57 151 6 400 440 519 400 440 519 -0.6 4.2 -1.9 -2.3 4.3 -2.0 Y* 1,00188 Wakool 437 454 472 147 70 93 23 437 454 472 437 454 472 3.0 1.2 -1.0 3.3 1.1 -1.1 Y* 1,06793 Tumbarumba 365 378 390 80 78 84 80 83 26 430 430 430 365 378 390 365 378 390 1.2 2.7 2.7 -0.5 0.9 0.7 Y 98794 Gundagai 225 248 270 209 221 248 130 116 37 24 225 248 270 225 248 270 0.7 0.2 -1.7 0.4 0.1 -1.8 Y* 88992 Carrathool 212 217 224 121 152 77 5 570 570 610 212 217 224 212 217 224 -1.8 -1.4 -2.0 -1.8 -1.5 -2.1 N 87696 Warren 465 465 465 108 158 182 22 465 465 465 465 465 465 5.6 4.6 1.8 6.9 2.1 -1.3 Y 83199 Coolamon 250 255 260 148 194 19 250 255 260 250 255 260 3.2 3.0 1.6 5.1 2.3 1.0 Y 973102 Lockhart 365 344 377 201 133 173 180 14 1000 1000 1000 365 344 377 365 344 377 -1.4 -0.5 -2.2 -1.5 Y* 58 83198 Walcha 360 378 390 129 126 116 87 90 15 360 378 390 360 378 390 -0.2 1.1 1.3 -1.0 0.9 1.1 Y 798100 Balranald 269 269 269 99 57 15 15 16 680 680 680 269 269 269 269 269 269 0.6 -0.4 0.5 0.7 -0.7 -0.1 Y 79097 Bombala 403 419 436 79 73 76 15 15 19 1770 1840 1910 403 419 436 403 419 436 4.8 2.2 1.4 5.5 1.8 0.5 Y 757101 Murrumbidgee 300 300 300 75 71 116 6 1000 1000 1000 300 300 300 300 300 300 3.3 6.0 4.6 2.6 2.2 0.2 Y 73490 Guyra 500 500 500 108 252 101 10 10 420 420 500 500 500 500 500 500 0.2 0.4 1.3 0.6 0.9 1.5 Y 960104 Boorowa 297 331 471 95 116 2 500 500 500 297 331 471 297 331 471 4.5 4.7 -0.4 4.4 4.3 -1.1 Y* 601105 Brewarrina 483 515 530 83 101 116 18 483 515 530 483 515 530 3.0 1.1 -1.1 4.7 1.0 -1.1 N 480106 Jerilderie 525 500 500 148 148 167 70 70 32 930 930 930 525 500 500 525 500 500 5.8 5.1 3.5 6.9 3.1 0.9 Y 425103 Central Darling 300 360 360 85 103 76 400 400 400 300 360 360 300 360 360 -1.8 -2.3 -0.3 -2.1 -2.5 -0.6 N 194107 Urana 200 207 214 110 103 98 4100 4100 4100 200 207 214 200 207 214 -0.6 0.7 0.5 0.1 0.5 0.1 Y 314

380 393 122 116 1000 1,000 393 1.2 0.5 0.9 0.1 5 LWUs had < FCR

Median All LWUs (% of LWUs basis) Access Charge 423 OMA (c/kL) 136 Non Res Usage Charge 83 Developer Charge 3250 TRB 429 ERRR 0.5Median All LWUs (Statewide basis) 440 133 85 3900 440 1.1

67 out of 100 LWUs have nonresidential usage charges and 62 out of 100 have complying trade waste charges A total of 9 LWUs did not achieve FCRNOTES: 1. 67 LWUs have non-residential sewerage charges which substantially comply with the Best-Practice Management Guidelines (Table 3, page 99) and 62 LWUs have complying trade waste fees and charges.

2. Full Cost Recovery has been achieved by 91 utilities (91%). These comprised the 76 utilities which had either an Economic Real Rate of Return or Return on Assets of >=0 for the 2007/08 financial year, shown as 'Y" in col(11a). In addition they include the utilities which have significantly increased their 2008/09 charges in order to recover all their costs which are shown as "Y*". A total of 9 LWUs did not achieve full cost recovery. These are shown as "N".

3. * In column 1 indicates the LWU has a residential sewer usage charge which is added to the residential access charge.


BILLS COST RECOVERY



Connected

Properties




of Land Value ?



c/kL


and Charges* ?


(%)

(3)

($/assessment) (%)

(8a)P5 (9) (12)

C8(11)F18

(No.)

(3a) (4)

WATER UTILITY


($) (c/kL)

(7) (8)P6

(1) (2)


Medians (% of LWUs basis excl bulk suppliers) for 200 to 1,500 Properties



Table 7: Sewerage – residential charges, bills and cost recovery (continued)


Table 7A: Sewerage – 2008-09 residential multiple tariffs Access Charge(or Minimum)

WATER UTILITY Town ($)(1) (2)

78 Blayney Blayney 420 Millthorpe 680

87 Bombala Bombala 419 Delegate 340

105 Brewarrina Brewarrina 514Goodooga 224

91 Cabonne Molong 183 Canowindra 376 Eugora 319 Manildra 500 Cudal, Cumnock, Yeoval 500

92 Carrathool Hilston 217 Goolgowi 111

75 Coonamble Coonamble 313 Gulargambone 381

42 Corowa Corowa 350 Mulwala 400 Howlong 335

20 Goulburn Mulwaree Council Goulburn 600 Marulan 730

80 Greater Hume Burrumbuttock 460 Jindera 220 Holbrook 320 Culcairn 255 Henty 190 Walla Walla 280

44 Gunnedah Gunnedah 292 Curlewis 510

90 Guyra Guyra 500 Tingha 350

102 Lockhart Lockhart 344 The Rock 333 Yerong Creek 342

101 Murrumbidgee Darlington Point 300 Coleambally 192

46 Narrabri Narrabri 450 Wee Waa 460 Boggabri 350

71 Palerang Bungendore 838 Braidwood 1180 Captaind Flat 769

93 Tumbarumba Tumbarumba 378 Khancoban 398

73 Upper Lachlan Council Crookwell 550 Gunning 600 Taralga 650

79 Walgett Walgett 316Lightening Ridge 299Collarenebri 342

96 Warren Warren 465 Nevertire 490

55 Warrumbungle Shire Council Coolah & Dunedo 314 Coonabarabran 354 Baradine 450

57 Wellington Wellington 492 Mumbli 472 Guerie 461

NOTE: This Table only lists LWUs with multiple tariffs for residential customers. Residential tariffs for all LWUs are shown in Table 7.


Table 7B: Sewerage – 2008-09 non-residential tariffs Access Charge(or Minimum)

Access Charge Independent of Land

Value?

Compliance 2(b) of MG

es/No(5)

withBP

WATER UTILITY Town ($) Y(1) (2)

11 Albury Albury 127 Meter Size (eg 25mm:$209, 40mm:$536)+usage 155 c/kL29 Armidale Dumaresq Armidale 288 Uniform Access Charge Multiple Units: $257/WC; Hotels, Motels: $94/WC,

$40/Urinals

24 Ballina Ballina 300+usage 109 c/kL100 Balranald Balranald 228+usage Access charge per equivalent 20 mm water connection 15 c/kL21 Bathurst Regional Bathurst 363 Service Connection Size*(25mm:$498, 40mm:$1274) 81 c/kL23 Bega Valley Bega Valley 890 Meter size* (eg. 40mm $3560) 160 c/kL47 Bellingen Bellingen, Urunga, Dorrigo 485 Uniform Access Charge 109 c/kL for >365

discharge

53 Berrigan Berrigan, Finley, Tocumwal, Barooga 330 Uniform Access Charge, after two WCs $72/WC

72 Bland Bland 476 Land Value

78 Blayney Blayney 372 Service connection size* (40mm $1488) 110 c/kLMillthorpe 636 Service connection size* (40mm $2544) 110 c/kL

89 Bogan Nyngan 100 Service connection size* (40mm $400) 185 c/kL97 Bombala Bombala 403 Uniform Access Charge 15 c/kL

Delegate 341 Uniform Access Charge 65 c/kL104 Boorowa Boorowa 331 Uniform Access Charge

87 Bourke Bourke 509 Uniform Access Charge

105 Brewarrina Brewarrina 514 $44/Urinals, Additional WCs (2-5) $130, additional WC $44/WC

Goodooga 22427 Byron Byron 544+usage $544 for up to 1 kL/d of usage, $544 for each/part

additional kL/d of usage 120 c/kL

91 Cabonne Molong 183 Service connection size* (40mm $514.40) 120 c/kLCanowindra 376 Service connection size* (40mm $520.60) 120 c/kLEugora 319 Service connection size (40mm $505.10) 120 c/kLManildra 500 Land ValueCudal, Cumnock, Yeoval 500 Land Value

92 Carrathool Hilston 217.30+$22.05/unit Base Charge Motels:Base+10% Base charge/unit; Service Station:1.5 Base Charge;laundromat, Clubs & Hotels:2xBase Char

ge

Goolgowi 111.30+$9.75/unit Base Charge Motels:Base+10% Base charge/unit; Service Station:1.5 Base Charge;laundromat, Clubs & Hotels:2xBase Charge

103 Central Darling Wilcannia 360 Uniform Access Charge for two fittings, $120/additional fitting

14 Clarence Valley 305 Service connection size* (40mm: $1218) 97 c/kL67 Cobar 260 Uniform Access Charge for 3 WCs, additional $60/WC

10 Coffs Harbour Coffs Harbour 584*water meter factor*dischar

ge factor based on water meter factor 156 c/kL

99 Coolamon Coolamon 255 Uniform Access Charge for >2 Pedestals, $70/Pedestal

Ganmain 255 Uniform Access Charge for >2 Pedestals, $70/Pedestal50 Cooma-Monaro Cooma,Nimmitabel 638 $638 for consumption < 100 kL, increasing to $15153

for consumption > 8,000 kL

75 Coonamble Coonamble 313 Uniform Access Charge 74 c/kL, for >150kL water usage

Gulargambone 381 Uniform Access Charge 78 c/kL, for >150kL water usage58 Cootamundra Cootamundra 160 Meter Size* 40mm:$640

42 Corowa Corowa 350 Uniform Access Charge 3 to 8 WC: $84/WC, 9 to 20 $56/WC,

Mulwala 400 Uniform Access Charge >20 WCs: $42/WCHowlong 335 Uniform Access Charge

26 Country Energy Broken Hill 537 Service connection size* ( 40mm:$2146) 86 c/kL

39 Cowra Cowra 522+114 Uniform Access Charge $57/cistern

54 Deniliquin Deniliquin 508 $101/WC, $40/Costern, $58/3WC+$28/WC, $27/Urinal

18 Dubbo Dubbo 242 Service connection size* ( 40mm:$968) 130 c/kL

64 Dungog Dungog 400 Uniform Access Charge Hotels-Licensed Area & Clubs: $189/WC, $157/Urinal, Hotels- Guest Areas & Motels: $94/WC, $75/Urinal

15 Eurobodalla Eurobodalla 553 Meter Size(Availability Factor based)* (eg. 40mm 4x$553)

51 Forbes Forbes 378 Service Connection Size* 40mm:1512 120 c/kL

84 Gilgandra Gilgandra 182 Service Connection Size*(40mm:$730) 90 c/kL

60 Glen Innes Severn Glen Innes 148 Service Connection Size*(40mm:$594) 88 c/kL

82 Gloucester Gloucester 295 Service connection size* ( 40mm:$1180) 100 c/kL

1 Gosford Gosford 385 Meter Size*(40mm $1540.48) 82 c/kL 76 Goulburn Mulwaree Goulburn 330 Meter Size* (40mm:1325) 220 c/kL

Marulan 900 Meter Size* (40mm:3600) 180 c/kL

(3)

Service connection size* (40mm $1200)

(4)

Basis for Access Charge*Proportional to square of size of service connection or water meter

Sewer Usage Charge (for estimated volume discharged to sewerage system = water usage x

sewer discharge factor)


Table 7B: Sewerage – 2008-09 non-residential tariffs (continued)

Access Charge(or Minimum)


Value?

Compliance with 2(b) of

BPMG

WATER UTILITY Town ($) Yes/No(1) (2) (5)

80 Greater Hume Burrumbuttock 88 Service Connection Size*(40mm:$352) 80 c/kL

Jindera 85 Service Connection Size(40mm:$169) 80 c/kL

Holbrook 96 Service Connection Size(40mm:$192) 80 c/kL

Culcairn 96 Service Connection Size(40mm:$192) 80 c/kL

Henty 100 Service Connection Size(40mm:$200) 80 c/kL

Walla Walla 103 Service Connection Size(40mm:$206) 80 c/kL

30 Griffith Griffith 168 Service Connection Size* (40mm:$672) 100 c/kL

94 Gundagai Gundagai 80 Service Connection*(eg 40mm:320) 130 c/kL

44 Gunnedah Gunnedah 292 Uniform Access Charge

Curlewis 510 Uniform Access Charge90 Guyra Guyra 500 Uniform Access Charge Ist WC/Urinal covered by rate, 2 to 6: $212/WC or

Urinal, All additional: $106/WC or Urinal

Tingha 350 Uniform Access Charge81 Gwydir Bingara, Warialda 400 Meter Size*(eg 40mm:1600) 245 c/kL

76 Harden Harden 440 Uniform Access Charge

7 Port Macquarie-Hastings Hastings 484 Uniform Access Charge 74 c/kL

30A Hawkesbury Category 1, Vol < 1kL/d 484 Uniform Access Charge

Category 2, Vol : 1kL to 5 kL/d 2420 Uniform Access ChargeCategory 3, Vol < 5kL to 10 kL/d 4821 Uniform Access ChargeCategory 4, Vol : 10kL to 20 kL/d 9611 Uniform Access ChargeCategory 5, Vol > 20 kL/d 9611 Uniform Access Charge for waste > 20 kL/d, 175c/kL

86 Hay Hay 340 Uniform Access Charge 68 c/kL

37 Inverell Inverell, Ashford, Delungra, Gilgai 360 Uniform Access Charge

106 Jerilderie Jerilderie 500 Service Connection*(eg 32mm:1280) 70 c/kL

77 Junee Junee 314 $78.90/WC, $30.40/Urinal

25 Kempsey Kempsey 495 Meter Size*(eg 40mm:$1980) 135 c/kL

70 Kyogle Kyogle 192 Service Connection Size*(40mm:$768)+Usage, (minimum $526 including Trade waste Charges) 88 c/kL

59 Lachlan Lachlan 331 Uniform Access Charge

48 Leeton Leeton 241 Land Value

22 Lismore Lismore, Nimbin & Perradenya 473 Uniform Access Charge 31 Lithgow Lithgow,Wallerawang, Portland 510 Service Connection Size(50mm:$680) 98 c/kL

61 Liverpool Plains Quirindi, Werris Creek 188 Service Connection Size*(40mm:$754)) 133 c/kL

102 Lockhart Lockhart 152 Meter Size*(40mm:$607) 173 c/kL

The Rock 215 Meter Size*(40mm:$861) 90 c/kL5 MidCoast 488 Meter Size*(eg 40mm: $1952) 166 c/kL

32 Mid Western Regional Mudgee, Gulgong & Rylstone 447 Uniform Access Charge

38 Moree Plains Shire Moree, Mungindi, Balone, Bogabilla and Gurly

570 Service Connection Size (40mm:$1304)100 c/kL

65 Murray Moama, Mathoura 252 Service Connection Size*(40mm:$1009.40) 48 c/kL

101 Murrumbidgee Darlington Point 300 Land Value

Coleambally 192 Land Value

41 Muswellbrook Muswellbrook, Denman 185 Service Connection Size*(40mm:$740)) 155 c/kL

34 Nambucca Nambucca 375 Service Connection Size (40mm:$544)) 155 c/kL

46 Narrabri Narrabri 450 Uniform Access Charge $68/Pedestal, $68/Cistern

Wee Waa 460 Uniform Access Charge $69/Pedestal, $69/CisternBogabri 350 Uniform Access Charge $53/Pedestal, $53/Cistern

63 Narrandera Narrandera 285 Service Connection Size* (40mm:$1140)) 110 c/kL

62 Narromine Narromine, Trangie 150 Service Connection Size*(38mm:$600)) 160 c/kL

83 Oberon Oberon 100 Service Connection Size*(38mm:$361)) 111 c/kL

19 Orange Orange 100 Service connection Size 40mm:$401.95 132 c/kL

71 Palerang Bungendore 812 Service connection Size 40mm:$1624 253 c/kL

Braidwood 1495 Service connection Size 40mm:$2990 259 c/kLCaptaind Flat 966 Service connection Size 40mm:$1932 260 c/kL

(3) (4)





Table 7B: Sewerage – 2008-09 non-residential tariffs (continued)

Access Charge(or Minimum)


Value?

Compliance with 2(b) of

BPMG

WATER UTILITY Town ($) Yes/No(1) (2) (5)

36 Parkes Parkes 260 Meter Size (40mm:$438)) 100 c/kL

17 Queanbeyan Queanbeyan 245 Service Connection Size (40mm:$1067) 60 c/kL

33 Richmond Valley all (120+(1.50xC))xSDF Service Connection Size(40mm:$480), C=Water Cons in kL, SDF=0.95 150 c/kL

3 Shoalhaven Shoalhaven 541 Meter Size (40mm:$1434)) 85 c/kL 35 Singleton Singleton 362 Uniform Access Charge for more than 2 WCs: $161.75/WC, $88.40/Urinal

52 Snowy River Snowy River 396 Uniform Access Charge+usage 130 c/kL

13 Tamworth Tamworth 605 Meter Size (40mm: $796.80) 18 c/kL Strata lot availability:$421

69 Temora Temora 211 Uniform Access Charge up to 3 WCs, 4 to 9 WCs $105.50/WC, >10 WCs $52.75/W

68 Tenterfield Tenterfield, Urbenville 550 Uniform Access Charge $183.33/WC for Motels, $275/WC for Parks/Guest Houses/Clubs/Hotels

93 Tumbarumba Tumbarumba 217 Meter Size (40mm:$869)) 80 c/kL

Khancoban 217 Meter Size (40mm:$869)) 80 c/kL43 Tumut Tumut 457 Meter Size* (40mm:$1821)) 123 c/kL

6 Tweed Tweed 492 Uniform Access Charge 74 c/kL for >270kL/y

45 Upper Hunter Murrurundi, Merriwa, Aberdeen/Scone 428 Meter Size (40mm $858) 66 c/kL

73 Upper Lachlan Crookwell 550 Uniform Access Charge 110 c/kL

Gunning 600 Uniform Access Charge 110 c/kLTaralga 650 Uniform Access Charge 110 c/kL

85 Uralla Uralla 285 Uniform Access Charge 120 c/kL

107 Urana 207 Uniform Access Charge9 Wagga Wagga Wagga Wagga 666 Access charge includes first 4 pan equivalent fixtures.

Additional $80/equivalent fixture

88 Wakool Wakool, Barham, Moulamein, Tooleybuc, Mur 454 Hotels: SC+20%SC/Cistern+10%SC/Room, Clubs: SC+20%SC/Cistern, Shops/Motels/Units: SC+10%SC

98 Walcha Walcha 378 87 c/kL

79 Walgett Walgett 316 Uniform Access Charge Additional $315.65/Pedestal, $49.45/Cistern

Lightening Ridge 299 Uniform Access Charge Additional $298.90/Pedestal, $49.45/CisternCollarenebri 342 Uniform Access Charge Additional $341.70/Pedestal, $49.45/Cistern

96 Warren Warren 465 Uniform Access Charge for multiple users:$233/WC/Urinal $233/WC

Nevertire 490 Uniform Access Charge55 Warrumbungle Coolah & Dunedo 314 Uniform Access Charge

Coonabarabran 354

Baradine 450 Uniform Access Charge95 Weddin Grenfell 195 Uniform Access Charge

57 Wellington Wellington, Mumbli, Guerie 270 Meter Size* (40mm $1080) minimum charge:$492 70 c/kL

74 Wentworth Wentworth, Nimatjira 445 Uniform Access Charge

16 Wingecarribee Wingecarribee 441 Meter Size* (40mm:$1765.07) 86.52 c/kL 2 Wyong Wyong 394 Meter Size* (40mm:$1576.28) 71 c/kL

56 Yass Valley Yass 485 Uniform Access Charge 148 c/kL 49 Young Young 360 Uniform Access Charge after 2 WCs, $172.50/WC

(3) (4)





Table 7C: Sewerage – Liquid trade waste fees and charges (2008-09)

Complying Trade Waste Fees &

Charges(Yes/No)

All liquid trade waste approvals

(Yes/No)

Category 1 Category 2 Category 3 Reinspection Fee

$/inspection Cat/1/2/3

Category 2 Trade Waste Usage

Charge(c/kL)

Category 2 Non Compliance

Trade Waste Usage Charge

($/kL)

BOD Suspended Solids Oil & Grease

Non Compliance Excess Mass

Charge for BOD (Yes/No)

(1) (2) (3) (4) (6) (7) (8) (9) (9A) (10) (11) (12) (13)2007/08

11 Albury City Yes Yes Yes 64 135 26 16 4229 Armidale Dumaresq Yes* Yes Yes 140 245 600 23 54 68 9524 Ballina Yes Yes Yes 65 129 434 95 110 11 55 70 100 Yes

100 Balranald No21 Bathurst Regional Yes Yes 74 74 494 69 150 63 80 11223 Bega Valley Yes Yes47 Bellingen Yes Yes 80 115 10953 Berrigan No72 Bland No78 Blayney Yes Yes Yes 70 70 265 65 105 12 44 43 8789 Bogan No97 Bombala No

104 Boorowa Yes Yes 130 130 130 6087 Bourke No

105 Brewarrina No27 Byron Yes Yes Yes 223 153 12.591 Cabonne Yes Yes 75 149 500 70 140 60 80 110 Yes92 Carrathool No

103 Central Darling No

14 Clarence Valley Yes Yes 87 582 75 167 15.3367 Cobar Yes Yes Yes 250 500 100 10 25 2066 Cobar WB 18 18 3210 Coffs Harbour Yes Yes 165 80 4099 Coolamon No50 Cooma-Monaro No75 Coonamble No58 Cootamundra No42 Corowa Yes* No26 Country Energy Yes Yes 74 499 70 139 12.75 63 80 11239 Cowra Yes Yes 62 80 112 Yes54 Deniliquin Yes Yes 74 150 70 13918 Dubbo Yes* Yes Yes 134 668 668 125 130 12.25 120 100 220

15 Eurobodalla Yes Yes Yes 69 400 400 72 120 11

51 Forbes Yes Yes 107 107 107 55 56 76 10384 Gilgandra Yes* Yes Yes 75 143 54 6960 Glen Innes Severn Yes Yes 154 154 533 75 135 1282 Gloucester Yes* Yes Yes 290 88 11 60 78 106

1 Gosford Yes Yes Yes 73 124 141 12 141 141 70220 Goulburn Mulwaree Yes Yes Yes 77 283 283 62 200 63 81 11380 Greater Hume No30 Griffith Yes Yes Yes 69 162 462 65 75 110 11294 Gundagai Yes 76 14044 Gunnedah Yes No90 Guyra Yes* No Yes81 Gwydir Yes Yes 64 64 430 60 12076 Harden No

7 Port Macquarie-Hastings Yes* Yes Yes 165 165 508 90 140 13 65 80 11530A Hawkesbury Yes No

86 Hay Yes* Yes

WATER UTILITY

Excess Mass Charge (c/kg)ANNUAL TRADE WASTE FEE ($)Does LWU have

complying Liquid Trade

Waste Policy1,2 ?


Table 7C: Sewerage – Liquid trade waste fees and charges (2008-09) (continued)

Complying Trade Waste Fees &

Charges(Yes/No)

All liquid trade waste approvals

(Yes/No)

Category 1 Category 2 Category 3 Reinspection Fee

$/inspection Cat/1/2/3

Category 2 Trade Waste Usage

Charge(c/kL)

Category 2 Non Compliance

Trade Waste Usage Charge

($/kL)

BOD Suspended Solids Oil & Grease

Non Compliance Excess Mass

Charge for BOD (Yes/No)

(1) (2) (3) (4) (6) (7) (8) (9) (9A) (10) (11) (12) (13)2007/08

37 Inverell Yes No106 Jerilderie No77 Junee25 Kempsey Yes Yes Yes 72 72 488 83 140 12.5 70 90 12070 Kyogle Yes Yes Yes 72 72 477 68 100 11 54 69 97 Yes59 Lachlan Yes No Yes48 Leeton Yes Yes Yes22 Lismore Draft - Yes* Yes Yes 176 176 90 60 77 10831 Lithgow Yes Yes Yes 128 190 348 55 120 Yes61 Liverpool Plains Yes Yes 70 70 468 66 11 100 100 200

102 Lockhart No5 MidCoast Yes Yes Yes 80 120 430 80 200 49 49 68

32 Mid Western Regional No Yes38 Moree Plains Yes Yes 6565 Murray Yes Yes 100 200 300 100 125 56 72 97

101 Murrumbidgee Yes Yes41 Muswellbrook Draft - Yes* Yes Yes34 Nambucca Yes Yes Yes 75 125 125 110 12046 Narrabri Yes* Yes Yes 440 680 770 175 17563 Narrandera No62 Narromine Yes Yes 70 70 478 67 16083 Oberon Draft No19 Orange Yes Yes Yes 66 65 443 62 137 42 46 82 Yes71 Palerang Yes 68 454 63 127 57 73 10236 Parkes Yes Yes Yes 74 74 500 70 14017 Queanbeyan Yes Yes Yes 70 70 471 65 13533 Richmond Valley Yes No

3 Shoalhaven Yes Yes Yes 42 124 480 62 139 32 80 5835 Singleton Yes Yes Yes 76 88 40 55 71 9752 Snowy River Yes Yes 8013 Tamworth Regional Yes Yes Yes 117 117 520 77 57 65 111 7969 Temora No68 Tenterfield Yes No Yes93 Tumbarumba Yes Yes Yes 64 60 120 54 69 9743 Tumut Yes Yes Yes 150 500 1000 163 125 115 205

6 Tweed Draft - Yes* Yes Yes 78 155 524 72 112 65 84 11845 Upper Hunter Yes Yes 294 89 60 79 10773 Upper Lachlan No85 Uralla Yes Yes 68 120

107 Urana No9 Wagga Wagga Yes Yes Yes 73 49 700 73 66 58 39 57

88 Wakool No 14598 Walcha Draft Yes 71 71 134 12.479 Walgett Yes No96 Warren Draft No55 Warrumbungle No 6895 Weddin Yes No57 Wellington Yes Yes Yes 68 67 127 11.7574 Wentworth No16 Wingecarribee Yes Yes Yes 69 137 461 65 135 12.25 60 75 110

2 Wyong Yes Yes Yes 75 300 504 70 31 12.9 63 80 11356 Yass Valley Yes Yes Yes 80 450 75 12049 Young Yes* Yes 70 70 44 44 88

Notes

Notes:1. Yes* in column 1 indicates that the LWU has adopted a trade waste policy before 2005, which needs to be updated.2. Draft in column 1 indicates that the LWU has prepared a draft trade waste policy which needs to be finalised.3. 68% of LWUs have a complying trade waste policy and 62% of LWUs have complying trade waste fees and charges.

WATER UTILITY

Excess Mass Charge (c/kg)ANNUAL TRADE WASTE FEE ($)Does LWU have

complying Liquid Trade

Waste Policy1,2 ?


Table 8: 2007-08 NSW urban water supplied

Residential Industrial Institutional

Res NonRes Volume % of

Effluent

Commercial Rural

(11) (11 to 11b)

Res NonRes

Excludes Bulk Water

=(10)+(12c)

Urban Use Only

=Sum (15) to (17)

(1)[W8]

(2)[W9]

(3)[W9]

(4)[W9]

(5)[W9}

(6)[W9]

(7)(8)

[W10]8a)

[W10](8b)

[W10](9)

[W10](10)

[W11][W8]W 20

(11a)W 21

(11b) (11c)W 26

(11d)W 27

(12a)[W8]

(12b)[W9]

(12c)(13)

W 1111(14)W 14

(15)W1

(16)W2

(16a)W3

(16b)W4

(17)W5

(17a)W6

(17b)W7

47 59 61 18 24 4 6 12 16Sydney Water Corporation 1,402 7,212 24,163 4 481,701 0 5,486 0 10,101 475,156 490,743

Hunter Water Corporation 0 1,984 4,471 6 66,009 1,235 64,311 3,025 2,174 0 69,510

Sydney Catchment Authority 479,430 478,184 169 1,077 479,430

LWUs with > 10,000 Properties1 Gosford 8,990 1,221 427 5 427 81 11,151 530 256 119 905 12,056 277 277 2 12,056 8,190 145 3,769 12,104

2 Wyong 8,184 2,602 10,786 605 605 1,210 11,996 832 391 1,223 8 832 12,828 4,451 15,446 230 1,164 769 17,609

3 Shoalhaven 6,154 1,347 1,962 524 97 120 10,204 1,321 267 510 2,098 12,302 147 1,333 1,480 20 147 12,449 14,140 125 74 14,339

4 Rous (Bulk Supplier) (NO SG 363 238 601 25 25 627 627 10,000 10,078 124 10,202

5 MidCoast (Unfiltered) 5,014 1,396 736 117 93 7,356 1,015 379 185 1,579 8,935 59 59 1 8,935 8,566 665 9,231

6 Tweed 5,251 1,015 242 154 600 181 7,443 537 700 90 1,327 8,770 257 46 303 4 5 262 9,032 66 9,429 262 9,691

7 Port Macquarie-Hastings (Un 4,015 930 23 43 276 50 5,337 356 234 3 593 5,930 158 107 265 3 158 6,088 6,237 88 6,325

8 Riverina (Groundwater) (NO 8,329 1,605 1,044 1,008 1,116 399 13,501 1,122 150 67 1,339 14,840 14,840 3,972 10,844 24 14,840

10 Coffs Harbour (Unfiltered) 3,743 980 89 138 141 5,091 390 57 447 5,538 93 697 790 11 93 5,631 5,458 5,458

11 Albury 3,857 551 325 23 292 112 5,160 344 229 573 5,733 4,193 4,193 98 5,733 291 5,534 5,534

12 Fish River WS (Unfiltered, Bu 703 39 111 853 420 420 1,273 1,273 6,792 7,404 7,404

13 Tamworth Regional 3,484 942 1,349 115 296 320 6,506 1,373 106 334 1,813 8,319 72 1,488 1,560 35 78 150 8,469 19 7,131 500 7,631

14 Clarence Valley 3,160 1,013 570 544 90 5,377 735 301 60 1,096 6,473 114 0 114 4 62 176 6,649 6,949 79 7,028

15 Eurobodalla (Unfiltered) 2,155 536 66 292 38 3,087 1,093 55 21 1,169 4,256 184 59 243 8 184 4,440 4,256 243 4,499

16 Wingecarribee 2,820 552 30 137 136 18 3,693 398 77 22 497 4,190 54 17 71 2 54 4,244 672 49 4,601 5,322

17 Queanbeyan (Reticulator) 2,766 254 241 73 71 3,405 227 140 11 378 3,783 56 56 1 3,783 3,416 3,416

18 Dubbo 4,458 885 117 16 356 381 6,213 781 136 215 1,132 7,345 2,914 2,914 99 7,345 5,952 2,050 8,002

19 Orange 2,563 834 164 49 239 58 3,907 804 65 869 4,776 3,367 129 3,496 100 27 3,394 8,170 4,730 54 3,367 8,151

20 Goulburn Mulwaree 1,272 244 257 8 212 18 2,011 150 200 350 2,361 1,420 1,420 74 2,361 1 2,362 2,362

21 Bathurst Regional 3,188 1,036 887 30 57 5,198 347 231 578 5,776 848 848 24 2 2 5,778 4 6,155 6,155

22 Lismore (Reticulator) 2,057 818 124 2,999 200 133 333 3,332 33 33 1 3,332 148 3,202 3,350

23 Bega Valley (Unfiltered) 1,860 412 75 127 118 50 2,642 323 265 12 600 3,242 457 156 613 33 457 3,699 4 1,556 1,691 3,247

24 Ballina (Reticulator) 2,243 622 8 2,873 161 388 18 567 3,440 107 0 107 2 107 3,547 123 107 3,299 3,529

25 Kempsey (Groundwater) 1,767 423 176 389 92 19 2,866 483 201 148 832 3,698 34 12 46 2 34 3,732 17 974 2,741 46 3,761

26 Country Energy 2,762 329 1,021 307 30 4,449 297 198 494 4,943 649 0 649 49 39 1,102 1,790 6,733 1,896 649 3,568 6,113

27 Byron (Reticulator) 1,707 552 121 2,380 184 15 15 214 2,594 340 383 723 22 340 2,934 368 315 2,189 2,872

28A Goldenfields (Reticulator) (NO 1,740 450 108 1,813 130 203 4,444 353 101 40 494 4,938 4,938 4,749 4,749

28B Goldenfields (Bulk Supplier) ( 0 596 130 130 726 4,938 3,727 4,373 360 8,460

162,000 0 6,865 14,618 21,483 130 1,185 8,180 170,000 21,645 141,453 23,417 0 6,494 30,020 0 201,384

LWUs with 3,001 - 10,000 Properties29 Armidale Dumaresq 1,967 380 407 37 2,791 186 124 310 3,101 753 753 13 40 40 3,141 2,636 2,636

30 Griffith 3,635 1,088 470 566 5,759 365 225 30 620 6,379 369 369 153 476 629 7,008 6,997 6,997

31 Lithgow 1,189 1,866 123 82 205 2,071 2,07132 Mid-Western Regional 1,284 708 1,992 133 89 221 2,213 57 57 2 2,21333 Richmond Valley 1,075 428 1,100 34 23 2,660 280 57 13 350 3,010 280 280 15 3,010 2,354 626 2,980

34 Nambucca (Groundwater) 803 433 23 85 51 2 1,397 93 54 8 155 1,552 151 151 9 1,552 1,643 1,643

35 Singleton 1,171 405 229 35 100 1,940 267 116 383 2,323 426 426 33 2,323 2,323 2,323

36 Parkes 1,052 278 3,712 63 93 500 5,698 465 257 722 6,420 164 0 164 19 180 344 6,764 2,924 2,727 186 331 6,168

37 Inverell 1,406 200 350 150 2,106 141 100 241 2,347 2,347 32 2,246 2,278

38 Moree Plains (Groundwater) 3,577 531 126 61 4,295 286 191 477 4,772 281 648 929 63 4,295 368 4,944 9,716 422 2,118 2,540

39 Cowra 943 307 274 290 36 1,850 212 212 2,062 2,062 5 2,066 2,066

Non Urban RecycledSee Table

8A11 for break down

Total Revenue

Water (Potable)

Sum (1) to (6)

Real Loss (Leakage)7

Apparent Loss (illegal

use, meter error)

Unbilled(Fire Fighting,

Flushing, Public

Amenities)

Total Non Rev WaterSum (8) to (8b)See Table 8A

Bulk Purchase

Total Sourced Water

Including Recycled + Bulk Supply

WATER SOURCES(ML)

Recycled Water

Desalination

Bulk Recycled

Water Purchase

Totals (excluding bulk suppliers) for LWUs with >10,000

Properties

WATER UTILITY

NON REVENUE WATER (Potable) See Table 8A

POTABLE URBAN WATER SUPPLIED (ML) (Excludes bulk water)

REVENUE WATER (Potable)TOTAL URBAN WATER

SUPPLIEDPotable

Revenue +Non Revenue

Water(7) + (9)

UrbanRecycled9

TOTAL Non-

Potable Urban Water

(11)+(11a)+(12a)+(12

b)

UrbanNon-potable

Other than Recycled

Total Recycled

PublicParks

& Garden

s

Surface Water

Ground Water

NONPOTABLE WATER SUPPLIED(ML) (Excludes bulk water)

TOTAL URBAN WATER

SUPPLIED7

(Potable + Non-

potable incl Recycled)

BULK WATER EXPORT

S(Potable + Non-

potable)


Table 8: 2007-08 NSW urban water supplied (continued)



Effluent

Commercial Rural

(11) (11 to 11b)

Res NonRes

Excludes Bulk Water

=(10)+(12c)

Urban Use Only

=Sum (15) to (17)

(1)[W8]

(2)[W9]

(3)[W9]

(4)[W9]

(5)[W9}

(6)[W9]

(7)(8)

[W10]8a)

[W10](8b)

[W10](9)

[W10](10)

[W11][W8]W 20

(11a)W 21

(11b) (11c)W 26

(11d)W 27

(12a)[W8]

(12b)[W9]

(12c)(13)

W 1111(14)W 14

(15)W1

(16)W2

(16a)W3

(16b)W4

(17)W5

(17a)W6

(17b)W7

47 59 61 18 24 4 6 12 1640 Central Tablelands (NO SGE 739 216 361 224 38 18 1,596 101 71 172 1,768 1,768 197 1,684 210 1,894

41 Muswellbrook 1,129 442 9 1 100 50 1,731 105 68 9 182 1,913 959 0 959 84 959 2,872 1,803 29 1,832

42 Corowa 909 204 503 4 25 90 1,735 243 16 11 270 2,005 349 349 33 682 682 2,687 2,249 2,249

43 Tumut 835 461 1,296 86 58 144 1,440 25 2 27 4 25 1,465 1,569 26 1,595

44 Gunnedah (Groundwater) 1,000 200 400 20 150 200 1,970 160 40 20 220 2,190 455 455 41 2,190 1,977 1,977

45 Upper Hunter 833 169 263 9 6 79 1,359 91 60 151 1,510 167 6 173 11 167 1,677 1,645 340 1,985

46 Narrabri (Groundwater) 2,918 45 100 75 3,138 200 139 339 3,477 511 511 57 3,477 3,138 3,138

47 Bellingen (Unfiltered) 621 299 120 1,040 179 7 58 244 1,284 1,284 1 148 1,103 1,251

48 Leeton 1,300 300 150 35 50 300 2,135 500 110 40 650 2,785 70 70 6 2,785 25 2,202 2,202

49 Young (Reticulator) 779 182 165 51 84 1,261 160 15 5 180 1,441 129 5 134 19 129 1,570 129 1,441 1,570

50 Cooma-Monaro 986 1,547 102 68 170 1,717 41 41 6 1,717 1,158 47 1,205

51 Forbes 1,056 295 39 12 93 20 1,515 103 40 62 205 1,720 7 7 1 166 166 1,886 248 1,971 135 2,106

52 Snowy River (Unfiltered) 421 76 121 4 65 42 729 134 134 863 863 1,092 1,092

53 Berrigan (Dual Supply) 403 90 1 22 30 23 569 103 35 138 707 94 0 94 28 185 347 626 1,333 1,146 59 1,205

61,000 0 1,819 4,130 5,949 4,673 2,219 8,711 70,000 29,392 13,525 0 374 11,641 0 54,932

LWUs with 1,501 - 3,000 Properties54 Deniliquin 1,113 150 20 20 11 25 1,339 89 50 10 149 1,488 410 410 69 100 280 380 1,868 1 1,777 86 1,863

55 Warrumbungle 390 139 529 35 24 59 588 69 69 15 588 541 465 1,006

56 Yass Valley 455 106 40 601 93 14 32 139 740 126 126 36 740 3 718 22 740

57 Wellington 778 87 35 26 926 132 59 6 197 1,123 1,123 1,123 1,123

58 Cootamundra (Reticulator) 526 64 8 2 59 7 666 57 30 87 753 199 0 199 51 199 952 723 723

59 Lachlan 768 1,205 79 53 132 1,337 129 21 150 26 129 1,466 1,430 1 129 121 1,681

60 Glen Innes Severn 412 110 29 1 552 120 9 3 132 684 10 10 2 684 681 681

61 Liverpool Plains 551 865 57 38 95 960 96062 Narromine (Groundwater) 900 17 10 4 82 1,013 75 1 153 229 1,242 134 134 1,376 135 2,143 2,278

63 Narrandera (Groundwater) 718 159 20 15 5 200 1,117 80 12 190 282 1,399 1,399 1,414 1,414

65 Murray (Dual Supply) 408 225 1 9 2 2 647 38 29 67 714 161 161 29 106 114 220 934 11 1,024 1,024

66 Cobar WB (NO SGE) 0 0 0 0 2,607 4,330 4,330

67 Cobar 1,217 291 342 1,850 111 82 193 2,043 110 0 110 30 110 220 2,263 89 89

68 Tenterfield 318 40 2 2 2 4 368 25 16 41 409 126 126 409 15 363 363

70 Kyogle 202 47 25 42 21 4 341 22 15 37 378 13 9 22 5 13 391 323 52 375

71 Palerang 237 130 1 368 25 16 41 409 3 3 1 409 1 170 261 1 432

73 Upper Lachlan 286 40 2 1 20 40 389 28 35 12 75 464 464 439 25 464

74 Wentworth (Dual Supply) 168 264 17 12 29 293 1,690 1,690 1,98376 Harden (Reticulator) 379 70 2 32 10 493 41 6 8 55 548 85 85 548 833 833

75 Coonamble (Groundwater) 573 50 14 2 120 120 879 111 20 10 141 1,020 41 5 46 16 41 1,061 4 1,024 41 1,065

17,000 0 492 1,025 1,517 316 2,218 3,026 20,000 13,143 5,441 0 171 1,729 0 20,484

LWUs with 200 - 1,500 Properties#N/A

79 Walgett (Dual Supply) 269 422 28 19 46 469 517 517 1,042 1,042 151180 Greater Hume 300 10 2 100 6 418 28 17 2 46 464 61 15 76 20 61 525 6 146 60 274 480

81 Gwydir 275 31 1 13 32 92 444 159 15 39 213 657 24 2 26 12 24 681 302 355 25 682

82 Gloucester 240 54 39 18 9 360 25 16 41 401 401 422 422


8A11 for break down

Total Revenue

Water (Potable)

Sum (1) to (6)



use, meter error)


Flushing, Public

Amenities)


Bulk Purchase

Total Sourced Water


WATER SOURCES(ML)

Recycled Water

Desalination

Bulk Recycled

Water Purchase

Totals (excluding bulk suppliers) for 3,000 - 10,000 Properties

Totals (excluding bulk suppliers) for 1,500 - 3,000 Properties

WATER UTILITY




SUPPLIEDPotable


Water(7) + (9)

UrbanRecycled9

TOTAL Non-

Potable Urban Water

(11)+(11a)+(12a)+(12

b)

UrbanNon-potable

Other than Recycled

Total Recycled

PublicParks

& Garden

s

Surface Water

Ground Water


TOTAL URBAN WATER

SUPPLIED7

(Potable + Non-


BULK WATER EXPORT

S(Potable + Non-

potable)





Effluent

Commercial Rural

(11) (11 to 11b)

Res NonRes

Excludes Bulk Water

=(10)+(12c)

Urban Use Only

=Sum (15) to (17)

(1)[W8]

(2)[W9]

(3)[W9]

(4)[W9]

(5)[W9}

(6)[W9]

(7)(8)

[W10]8a)

[W10](8b)

[W10](9)

[W10](10)

[W11][W8]W 20

(11a)W 21

(11b) (11c)W 26

(11d)W 27

(12a)[W8]

(12b)[W9]

(12c)(13)

W 1111(14)W 14

(15)W1

(16)W2

(16a)W3

(16b)W4

(17)W5

(17a)W6

(17b)W7

47 59 61 18 24 4 6 12 1640 Central Tablelands (NO SGE 739 216 361 224 38 18 1,596 101 71 172 1,768 1,768 197 1,684 210 1,894

83 Oberon (Reticulator) 438 688 45 30 76 763 763 586 586 1,172

84 Gilgandra (Groundwater) 500 120 50 20 15 20 725 70 16 10 96 821 250 250 89 821 10 722 722

85 Uralla 176 26 19 14 235 30 3 33 268 268 314 314

86 Hay (Dual Supply) 207 113 320 23 14 37 357 963 963 1,320 1,283 1,283

87 Bourke (Dual Supply) 387 214 601 40 27 67 668 2,999 2,999 3,66788 Wakool (Dual Supply) 180 126 36 8 350 50 50 400 623 623 1,023 857 76 933

89 Bogan 430 23 17 470 31 19 3 53 523 523 1,916 1,916

90 Guyra 238 131 369 25 16 41 410 41091 Cabonne 128 38 166 57 5 5 67 233 107 0 107 45 31 7 145 378 263 2 265

92 Carrathool (Groundwater) 408 225 633 42 28 70 703 618 618 1,321 988 988

93 Tumbarumba 220 346 23 15 38 384 38494 Gundagai 205 108 60 50 4 3 430 50 50 41 141 571 111 0 111 100 111 682 5 500 100 600

96 Warren (Dual Supply) 146 30 6 3 185 90 35 10 135 320 10 10 6 204 52 256 576 274 274

97 Bombala 183 9 8 7 207 25 1 26 233 35 35 233 400 400

98 Walcha 152 49 1 2 8 9 221 15 10 25 246 246 2 221 221

100 Balranald (Dual Supply) 180 5 185 12 8 21 206 458 458 664 810 810

101 Murrumbidgee (Groundwater 415 88 10 50 563 78 18 96 659 10 15 25 17 10 669 702 702

103 Central Darling (Dual Supply) 66 7 73 5 2 2 9 82 270 270 352 910 140 1,050 2,100

104 Boorowa 122 22 18 191 16 9 25 216 216 237 237

105 Brewarrina 170 86 256 25 12 37 293 170 170 540 540 833 100 100

106 Jerilderie (Dual Supply) 75 28 2 1 106 7 5 12 118 5 0 5 6 264 269 387 366 366

10,000 0 318 1,014 1,332 7,472 599 8,389 19,000 7,471 3,155 0 185 4,176 0 14,987

LWUs without Water Supply9 Wagga Wagga (NO WS) 13 257 349 606 11 270 270

30A Hawkesbury 186 186 8

69 Temora 98 0 98 33 98 98

72 Bland 132 13277 Junee 111 24 135 54 111 111

78 Blayney 200 0 200 70 200 200

95 Weddin 28 1 29 18 28 28

99 Coolamon 50 35 85 89 50 50

102 Lockhart 69 0 69 40 69 69

107 Urana

137,000 32,600 18,100 7,300 7,300 5,500 20,700 31,500 240,000 0 9,400 20,200 29,600 11,500 4,500 25,400 265,000 5,000 163,000 41,000 0 7,100 46,500 257,300

% of Total Potable Supply (Co 57% 14% 8% 3% 3% 2% 9% 13%

TOTAL for all LWUs (excluding metropolitan LWUs)3 249,000 0 10,300 21,500 32,000SeeNote 12 12,600 6,200 29,000 278,000 22,000 191,000 46,000 0 7,000 48,000 0 292,000


8A11 for break down

Total Revenue

Water (Potable)

Sum (1) to (6)



use, meter error)


Flushing, Public

Amenities)


Bulk Purchase

Total Sourced Water


WATER SOURCES(ML)

Recycled Water

Desalination

Bulk Recycled

Water Purchase

Total for the 85 LWUs reporting cols (1) & (2) or cols (1) & (3)

Totals (excluding bulk suppliers) for 200 - 1,500 Properties

WATER UTILITY




SUPPLIEDPotable


Water(7) + (9)

UrbanRecycled9

TOTAL Non-

Potable Urban Water

(11)+(11a)+(12a)+(12

b)

UrbanNon-potable

Other than Recycled

Total Recycled

PublicParks

& Garden

s

Surface Water

Ground Water


TOTAL URBAN WATER

SUPPLIED7

(Potable + Non-


BULK WATER EXPORT

S(Potable + Non-

potable)





Effluent

Commercial Rural

(11) (11 to 11b)

Res NonRes

Excludes Bulk Water

=(10)+(12c)

Urban Use Only

=Sum (15) to (17)

(1)[W8]

(2)[W9]

(3)[W9]

(4)[W9]

(5)[W9}

(6)[W9]

(7)(8)

[W10]8a)

[W10](8b)

[W10](9)

[W10](10)

[W11][W8]W 20

(11a)W 21

(11b) (11c)W 26

(11d)W 27

(12a)[W8]

(12b)[W9]

(12c)(13)

W 1111(14)W 14

(15)W1

(16)W2

(16a)W3

(16b)W4

(17)W5

(17a)W6

(17b)W7

47 59 61 18 24 4 6 12 16

Notes: 1. Source: Data provided by the 106 non-metropolitan NSW water utilities for the 2007/08 NSW Water Supply and Sewerage Benchmarking Report. 97 of these utilities are responsible for water supply.

Columns (11) and (11a) report the volume of recycled water use and include a further 9 utilities which are responsible for sewerage only.2. The volumes of water supplied by Sydney and Hunter Water Corporations and Sydney Catchment Authority were obtained from the National Performance Report 2007/08 and have not been included in the totals shown above.3. The total water supplied for all non-metropolitan water utilities shown in the bottom line of the above table excludes double counting where water is supplied by a bulk supplier.4. Incomplete Data: Where a water utility has not reported its total potable Urban Water Supplied (col (10) or its residential use (col 1), the previous years' reported value has been used and is shown in italics bold (see also Note 6).5. Where an LWU has only reported data for 'residential' use but not for 'commercial' or for 'industrial' use, the reported 'residential' value has been reduced and a 'commercial/industrial' component has been included.

In this case, the 'residential' component has been calculated based on the average percentage of 57% of the Total Urban Water Supplied shown in Note 8 and the "Commercial/industrial" component is the difference.6. Non Revenue Water: Non Revenue Water includes Unbilled Water (Unbilled Authorised Supply), Real Losses (mostly Leakage) and Apparent Losses (under registration of customer meters and illegal use).

Leakage studies for over 40 NSW LWUs together with Statewide analysis of Non Revenue Water for NSW water utilities, indicate Leakage is a minimum of 6% of Urban Water Supplied while the Apparent Loss plus Unbilled Water is a minimum of 4%. Recent analysis of reported data for utilities with over 10,000 connected properties tends to corroborate these minimum values, resulting in a minimum Non Revenue Water of 10% of Urban Water Supplied (potable). Therefore, for those utilities reporting Non Revenue Water of less than 10% (col (9)), the Non-revenue Water has been increased to 10% of the Urban Water Supplied (col 10) (shown in italics bold), unless the LWU has provided evidence of a lower value of Leakage under Note 7. In such a case, the adopted value for Non Revenue Water is the reported Leakage plus 4%.

7. Real Losses (mostly Leakage): Leakage is a component of Non Revenue Water. As described in Note 6 above, a minimum of 6% of the Total Urban Water Supplied (potable) has been adopted for Leakage, unless evidence of a lower value has been provided by the LWU. Therefore, unless corroborated by evidence, (eg. a reservoir drop test, detailed waste metering or night flow analysis of district meter areas (see Table 10)), reported Leakage of less than 6% (column (8)) has been increased to 6% (shown in italics bold ).

8. Potable Water Supplied: The above analysis shows that the total 2007/8 urban water supplied for non-metropolitan NSW was 278,000 ML (column (13)), of which 249,000 ML (column (10)) was potable water. The average uses as a percentage of the total potable water supply were:

Residential - 57% (column (1)) Commercial - 14% (column (2)) Industrial - 8% (column (3)) Non Revenue Water - 13% (column (9c))

9. Non-Potable Water Supplied: The total non-potable urban water supplied was 29,000 ML (column (12c)) which included 10,300 ML recycled urban water supply (column (11)+(11a)). The non-potable supply was mainly for outdoor uses in dual water supplies, but also includes supplies to industry and other outdoor uses.

10. The total urban water supplied (column (13)) comprises the sum of the potable water supplied (column (10)) and non-potable water supplied (column (12c)) which includes recycled urban water (columns (11) & (11a)).11. Recycled water used for non-potable urban water supply is shown in columns (11) & (11a). This is a component of the non-potable urban water supplied (column (12c)) which also includes non potable water.

The total volume of recycled water for NSW non-metropolitan water utilities is shown in column (11d). For those utilities that did not report this year but reported >10% recycled water in previous years,the percentage recycled is assumed to be the same as that of previous years. This results in a volume of recycled water of 32,000 ML (see also Table 15) which is about 19% of the total volume of sewage collected.

12. All LWUs recorded nil for Bulk Recycled Water Purchased (W6), Water Supplied Environmental Flows (W13) and Bulk Recycled Water Exports (W15).


8A11 for break down

Total Revenue

Water (Potable)

Sum (1) to (6)



use, meter error)


Flushing, Public

Amenities)


Bulk Purchase

Total Sourced Water


WATER SOURCES(ML)

Recycled Water

Desalination

Bulk Recycled

Water Purchase

WATER UTILITY




SUPPLIEDPotable


Water(7) + (9)

UrbanRecycled9

TOTAL Non-

Potable Urban Water

(11)+(11a)+(12a)+(12

b)

UrbanNon-potable

Other than Recycled

Total Recycled

PublicParks

& Garden

s

Surface Water

Ground Water


TOTAL URBAN WATER

SUPPLIED7

(Potable + Non-


BULK WATER EXPORT

S(Potable + Non-

potable)


Table 8A: 2007-08 potable water losses and non-revenue water WATER UTIL NON-REVENUE WATER2 - Potable (ML)ITY

UNBILLED WATER2

Environ-mental

On-site

Reported Reported

% of Total Potable (2)/(19)

Illegal UseUnder-

registration of meters

Total(4)+(5)

Reported(See Table 8) (6) + (9)

% of Total Potable(10)/(19)


(1) + (10)

(2) + (12)


Total Reported

(14) + (17)

Total Adopted(Table 8 Col (10))

(15)+(17)

Potable and Nonpotable

(See Table 8)(ML) (ML)

(1) (2) (3) (4) (5) (6) (9) (10) (11) (12) (13) (14) (15) (16) (17) (18) (19)(20)W14

(22)W23

(23)W24

Sydney Water Corporation 0 632 0 14,917Hunter Water Corporation 1,235 2,269 0 218

LWUs with > 10,000 Properties1 Gosford City Council 530 530 4% 256 256 119 375 3% 375 3% 905 905 8% 11,151 12,056 12,056 2772 Wyong Shire Council 605 605 5% 605 605 605 5% 605 5% 1,210 1,210 10% 10,786 11,996 11,996 4,451 3913 Shoalhaven City Council 1,321 1,321 11% 107 160 267 510 777 6% 777 6% 2,098 2,098 17% 10,204 12,302 12,302 1,313 204 Rous County Council 25 4% 25 601 601 627 10,0005 MidCoast County Council 1,015 1,015 11% 194 185 379 185 564 6% 564 6% 1,579 1,579 18% 7,356 8,935 8,935 57 26 Tweed Shire Council 537 537 6% 600 100 700 90 790 9% 790 9% 1,327 1,327 15% 7,443 8,770 8,770 66 41 57 Port Macquarie-Hastings (Unfiltered) 185 356 6% 5 113 118 3 121 2% 237 4% 306 593 10% 5,337 5,643 5,930 1078 Riverina Water County Council 1,122 1,122 8% 150 150 67 217 1% 217 1% 1,339 1,339 9% 13,501 14,840 14,84010 Coffs Harbour City Council 390 390 7% 57 57 1% 57 1% 447 447 8% 5,091 5,538 5,538 637 6011 Albury City Council 20 344 6% 5 58 63 63 1% 229 4% 83 573 10% 5,160 5,243 5,733 291 1,056 3,13712 Fish River Water Supply 420 420 420 420 853 1,273 1,273 6,79213 Tamworth Regional Council 1,373 1,373 17% 6 100 106 334 440 5% 440 5% 1,813 1,813 22% 6,506 8,319 8,319 19 1,48814 Clarence Valley Council 735 735 11% 1 300 301 60 361 6% 361 6% 1,096 1,096 17% 5,377 6,473 6,47315 Eurobodalla Shire Council 1,093 1,093 26% 4 51 55 21 76 2% 76 2% 1,169 1,169 27% 3,087 4,256 4,256 5916 Wingecarribee Shire Council 398 398 9% 4 73 77 22 99 2% 99 2% 497 497 12% 3,693 4,190 4,190 1717 Queanbeyan City Council 10 227 6% 1 1 11 12 0% 151 4% 22 378 10% 3,405 3,427 3,783 5618 Dubbo City Council 781 781 11% 7 129 136 215 351 5% 351 5% 1,132 1,132 15% 6,213 7,345 7,345 2,91419 Orange City Council 804 804 17% 4 38 65 65 1% 65 1% 869 869 18% 3,907 4,776 4,776 25 10420 Goulburn Mulwaree Council 150 150 6% 200 200 200 8% 200 8% 350 350 15% 2,011 2,361 2,361 1 1,42021 Bathurst Regional Council 347 6% 231 4% 578 10% 5,198 5,198 5,776 4 84822 Lismore City Council 200 6% 133 4% 333 10% 2,999 2,999 3,332 3323 Bega Valley Shire Council 323 323 10% 32 233 265 12 277 9% 277 9% 600 600 19% 2,642 3,242 3,242 4 15624 Ballina Shire Council 161 161 5% 342 46 388 18 406 12% 406 12% 567 567 16% 2,873 3,440 3,44025 Kempsey Shire Council 483 483 13% 71 130 201 148 349 9% 349 9% 832 832 22% 2,866 3,698 3,698 17 11 126 Country Energy 152 297 6% 5 83 88 88 2% 198 4% 240 494 10% 4,449 4,689 4,94327 Byron Shire Council 184 184 7% 10 5 15 15 30 1% 30 1% 214 214 8% 2,380 2,594 2,594 343 40

28A Goldenfields Water Reticulator 353 353 7% 9 92 101 40 141 3% 141 3% 494 494 10% 4,444 4,938 4,93828B Goldenfields Water County Council 4,938

7% 4% 12%

LWUs with 3,001 - 10,000 Properties29 Armidale Dumaresq Council 10 186 6% 37 37 37 1% 124 4% 47 310 10% 2,791 2,838 3,101 75330 Griffith City Council 365 365 6% 62 62 30 92 1% 255 4% 457 620 10% 5,759 6,216 6,37931 Lithgow City Council 123 6% 82 4% 205 10% 1,866 1,866 2,07132 Mid-Western Regional Council 133 6% 89 4% 221 10% 1,992 1,992 2,213 5733 Richmond Valley Council 280 280 9% 3 54 57 13 70 2% 70 2% 350 350 12% 2,660 3,010 3,010 28034 Nambucca Shire Council 93 6% 2 2 8 10 1% 62 4% 10 155 10% 1,397 1,407 1,552 15135 Singleton Shire Council 267 267 11% 116 116 116 5% 116 5% 383 383 16% 1,940 2,323 2,323 42636 Parkes Shire Council 465 465 7% 92 92 92 1% 257 4% 557 722 11% 5,698 6,255 6,42037 Inverell Shire Council 100 141 6% 100 100 100 4% 100 4% 200 241 10% 2,106 2,306 2,34738 Moree Plains Shire Council 286 6% 30 70 100 100 2% 191 4% 100 477 10% 4,295 4,395 4,772 64839 Cowra Shire Council 212 212 10% 212 212 10% 1,850 2,062 2,062 540 Central Tablelands Water 101 101 6% 71 4% 101 172 10% 1,596 1,697 1,768 19741 Muswellbrook Shire Council 105 105 5% 2 17 19 9 28 1% 77 4% 133 182 9% 1,731 1,864 1,91342 Corowa Shire Council 243 243 12% 2 14 16 11 27 1% 27 1% 270 270 13% 1,735 2,005 2,005 349

TOTAL NON-REVENUEWATER Potable

(Real + Apparent + Unbilled)

AdoptedMetered and Unmetered

(See Table 8)

Reported

APPARENT LOSS + UNBILLED

Reported

REAL LOSS4 (Leakage)

Adopted

Medians (% of LWUs basis) for LWUs with >10,000 Properties

APPARENT LOSS

TOTAL URBAN WATER SUPPLIED Potable (ML)

Non Revenue Water + Revenue Water

REVENUE WATER1

Potable (ML)

Fire Fighting, Mains Flushing Adopted

(ML)

(21)W22 + W25

BULK WATER EXPORTS

(ML)

NON URBAN RECYCLED WATER

Agricultural + Other


Table 8A: 2007-08 potable water losses and non-revenue water (continued) WATER UTILITY

UNBILLED WATER2

Environ-mental

On-site

Reported Reported


Illegal UseUnder-


Total(4)+(5)




(1) + (10)

(2) + (12)


Total Reported

(14) + (17)


(15)+(17)



(1) (2) (3) (4) (5) (6) (9) (10) (11) (12) (13) (14) (15) (16) (17) (18) (19)(20)W14

(22)W23

(23)W24

43 Tumut Council 86 6% 58 4% 144 10% 1,296 1,296 1,440 244 Gunnedah Shire Council 160 160 7% 20 20 40 20 60 3% 60 3% 220 220 10% 1,970 2,190 2,190 45545 Upper Hunter Shire Council 91 6% 5 25 30 30 2% 60 4% 30 151 10% 1,359 1,389 1,510 646 Narrabri Shire Council 200 200 6% 139 4% 200 339 10% 3,138 3,338 3,477 51147 Bellingen Shire Council 179 179 14% 2 5 7 58 65 5% 65 5% 244 244 19% 1,040 1,284 1,284 148 Leeton Shire Council 500 500 18% 10 100 110 40 150 5% 150 5% 650 650 23% 2,135 2,785 2,785 25 7049 Young Shire Council 160 160 11% 3 12 15 5 20 1% 20 1% 180 180 12% 1,261 1,441 1,441 3 250 Cooma-Monaro Council 102 6% 68 4% 170 10% 1,547 1,547 1,717 4151 Forbes Shire Council 75 103 6% 10 30 40 62 102 6% 102 6% 177 205 12% 1,515 1,692 1,720 248 752 Snowy River Shire Council 134 134 16% 134 134 16% 729 863 86353 Berrigan Shire Council 103 103 15% 10 25 35 35 5% 35 5% 138 138 20% 569 707 707

6% 4% 10%

LWUs with 1,501 - 3,000 Properties54 Deniliquin Council 50 89 6% 5 10 15 10 25 2% 60 4% 75 149 10% 1,339 1,414 1,488 1 400 1055 Warrumbungle Shire Council 35 6% 24 4% 59 10% 529 529 588 6956 Yass Valley Council 93 93 13% 4 10 14 32 46 6% 46 6% 139 139 19% 601 740 740 3 12657 Wellington Council 132 132 12% 59 59 6 65 6% 65 6% 197 197 18% 926 1,123 1,12358 Cootamundra Shire Council 57 57 8% 30 4% 57 87 12% 666 723 75359 Lachlan Shire Council 79 6% 5 29 34 34 3% 53 4% 34 132 10% 1,205 1,239 1,337 9 1260 Glen Innes Severn Shire Council 120 120 18% 1 8 9 3 12 2% 12 2% 132 132 19% 552 684 684 1061 Liverpool Plains Shire Council 57 6% 38 4% 95 10% 865 865 96062 Narromine Shire Council 75 6% 1 1 153 154 12% 154 12% 154 229 18% 1,013 1,167 1,24263 Narrandera Shire Council 80 80 6% 10 2 12 190 202 14% 202 14% 282 282 20% 1,117 1,399 1,39965 Murray Shire Council 38 38 5% 1 10 11 11 2% 29 4% 49 67 9% 647 696 714 11 16166 Cobar Water Board 0 0 2,60767 Cobar Shire Council 111 111 5% 82 4% 111 193 9% 1,850 1,961 2,04368 Tenterfield Shire Council 25 6% 16 4% 41 10% 368 368 409 1570 Kyogle Council 4 22 6% 30 6 6 2% 15 4% 10 37 10% 341 351 378 971 Palerang Council 25 6% 16 4% 41 10% 368 368 409 1 373 Upper Lachlan Council 15 28 6% 10 25 35 12 47 10% 47 10% 62 75 16% 389 451 46474 Wentworth Shire Council 17 6% 12 4% 29 10% 264 264 29375 Coonamble Shire Council 111 111 11% 10 10 20 10 30 3% 30 3% 141 141 14% 879 1,020 1,020 4 5

6% 4% 10%

LWUs with 200 - 1,500 Properties76 Harden Shire Council 41 41 7% 6 6 8 14 3% 14 3% 55 55 10% 493 548 54879 Walgett Shire Council 28 6% 19 4% 46 10% 422 422 46980 Greater Hume Shire Council 4 28 6% 5 4 9 2 11 2% 19 4% 15 46 10% 418 433 464 6 12 381 Gwydir Shire Council 159 159 24% 7 8 15 39 54 8% 54 8% 213 213 32% 444 657 657 282 Gloucester Shire Council 25 25 6% 16 4% 25 41 10% 360 385 40183 Oberon Council 45 6% 29 29 29 4% 30 4% 29 76 10% 688 717 76384 Gilgandra Shire Council 70 70 9% 6 10 16 10 26 3% 26 3% 96 96 12% 725 821 821 10 25085 Uralla Shire Council 30 30 11% 1 2 3 3 1% 3 1% 33 33 12% 235 268 26886 Hay Shire Council 23 23 6% 14 4% 23 37 10% 320 343 35787 Bourke Shire Council 40 6% 27 4% 67 10% 601 601 668

NON-REVENUE WATER2 - Potable (ML)TOTAL NON-REVENUE

WATER Potable(Real + Apparent + Unbilled)


(See Table 8)

Reported


Reported


Adopted



APPARENT LOSS



REVENUE WATER1

Potable (ML)


(ML)

(21)W22 + W25

BULK WATER EXPORTS

(ML)




Table 8A: 2007-08 potable water losses and non-revenue water (continued) WATER UTILITY

UNBILLED WATER2

Environ-mental

On-site

Reported Reported


Illegal UseUnder-


Total(4)+(5)




(1) + (10)

(2) + (12)


Total Reported

(14) + (17)


(15)+(17)



(1) (2) (3) (4) (5) (6) (9) (10) (11) (12) (13) (14) (15) (16) (17) (18) (19)(20)W14

(22)W23

(23)W24

88 Wakool Shire Council 50 50 13% 50 50 13% 350 400 40089 Bogan Shire Council 31 6% 19 19 3 22 4% 22 4% 22 53 10% 470 492 52390 Guyra Shire Council 25 6% 16 4% 41 10% 369 369 41091 Cabonne Council 57 57 24% 1 4 5 5 10 4% 10 4% 67 67 29% 166 233 23392 Carrathool Shire Council 42 6% 2 12 14 14 2% 28 4% 14 70 10% 633 647 70393 Tumbarumba Shire Council 23 6% 15 4% 38 10% 346 346 38494 Gundagai Shire Council 50 50 9% 10 40 50 41 91 16% 91 16% 141 141 25% 430 571 571 596 Warren Shire Council 90 90 28% 5 30 35 10 45 14% 45 14% 135 135 42% 185 320 320 1097 Bombala Council 25 25 11% 1 1 1 0% 1 0% 26 26 11% 207 233 23398 Walcha Council 6 15 6% 10 4% 6 25 10% 221 227 246 2

100 Balranald Council 8 12 6% 1 1 1 0% 8 4% 9 21 10% 185 194 206101 Murrumbidgee Shire Council 78 78 12% 18 18 3% 18 3% 96 96 15% 563 659 659 15103 Central Darling Shire Council 5 5 6% 1 1 2 2 4 5% 4 5% 9 9 11% 73 82 82104 Boorowa Council 16 16 7% 9 4% 16 25 11% 191 207 216105 Brewarrina Shire Council 25 25 9% 12 4% 25 37 13% 256 281 293106 Jerilderie Shire Council 7 6% 5 4% 12 10% 106 106 118

6% 4% 10%

Real Loss (leakage) 6% Non-revenue Water 10%Median All LWUs (Statewide basis) 8%

Notes: 1. Revenue water (potable) = Billed, Authorised water supplied (metered and unmetered).2. Non-revenue water (potable) = Real Losses (mostly Leakage) + Apparent Losses (under registration of customer meters and illegal use)

+ Unbilled Water (authorised Unbilled consumption for firefighting and mains flushing)3. Real Losses (Leakage) in column (2) above are the same as those shown in column (8) of Table 8. They relate only to Total Urban Water Supplied (potable) and exclude bulk water exports.4. Total Urban Water Supplied (Revenue Water (potable) plus Non-Revenue Water (potable)) in column (18) above is the same as that shown in column (10) of Table 8.5. Minimum Losses: The minimum adopted in this report for Real Loss (Leakage) is 6% of the Total Urban Water Supplied (potable) and the minimum adopted for (Apparent Loss plus Unbilled Water) is

4%, unless the utility has provided evidence for the adoption of a lower Leakage (eg. a reservoir drop test, detailed waste metering or night flow analysis of district meter areas (see Table 10)). This results in a minimum Non Revenue Water of 10% of Urban Water Supplied (potable). Therefore, for those utilities reporting Non Revenue Water of less than 10% (col (14)), the Non-revenue Water has been increased to 10% of the Urban Water Supplied (col 15) (shown in italics bold), unless the LWU has provided evidence of a lower value of Leakage under Note 6.In such a case, the adopted value for Non Revenue Water is the reported Leakage plus 4%.

6. Real Losses (Leakage): As described in Note 5 above, a minimum of 6% of the Total Urban Water Supplied (potable) has been adopted for Leakage.Therefore, unless corroborated by evidence (eg. a reservoir drop test, detailed waste metering or night flow analysis of district meter areas (see Table 10)), reported Leakage of less than 6% (column (8)) has been increased to 6% (shown in italics bold).

7. Leakage Reduction Programs: As shown in column 7 of Table 8C, 47 of the 94 reticulating local water utilities have recently carried out a leakage reduction program. In addition, Table 10 indicates that 31 LWUs have reported carrying out recent leakage testing.

NON-REVENUE WATER2 - Potable (ML)TOTAL NON-REVENUE

WATER Potable(Real + Apparent + Unbilled)


(See Table 8)

Reported


Reported


Median All LWUs (% of LWUs basis)

Adopted


APPARENT LOSS



REVENUE WATER1

Potable (ML)


(ML)

(21)W22 + W25

BULK WATER EXPORTS

(ML)




Table 8B: 2007-08 water supplied from source catchments in non-metropolitan NSW BULK

Source Catchment Residential Commercial Industrial Rural InstitutionalPublic

Parks & Gardens

Unbilled Water

Water Losses

Potable Urban Water

Supplied

Bulk Water Exports

Surface Water

Ground Water Desalination Recycling Bulk

Purchases

Bulk Recycled

Water Purchased

= SUM (1) to (9)(Excluding Bulk

Exports & Recycled)

=(10)+(11)+(12) W1 W2 W3 W4 W5 W6

(1) (2) (3) (4) (5) (7) (8) (9) (10) (11) (11b) (12) (13) (14) (15) (16) (17) (18) (19) (20)

Bega Bega 1,860 412 75 127 118 50 12 588 3,242 457 312 0 3,699 4 1,560 1,690 000 000 000

Bellinger Bellinger 621 299 120 58 186 1,284 0 0 0 1,284 1 148 1,100 0 0 0

Castlereagh/Macquarie Castlereagh/Macquarie 16,520 4,120 1,330 261 855 724 407 3,835 28,053 3,410 8,734 959 32,422 6,810 26,600 6,560 000 3,410 2,780

Clarence Clarence 7,110 2,040 684 586 159 235 117 1,463 12,394 220 1,412 62 12,676 12,700 0 0 79 52

Clyde Clyde 2,160 536 66 292 38 21 1,148 4,261 184 118 0 4,445 4,260 000 000 243 000

Darling Darling 4,600 880 1,040 351 316 37 2 790 8,016 759 0 6,210 14,985 2,610 7,230 140 0 649 4,620

Gwydir Gwydir 5,670 919 496 13 32 317 39 966 8,452 305 1,300 4,660 13,417 1,040 2,510 000 25 2,250

Hastings Hastings 4,020 930 23 43 276 50 3 590 5,935 158 214 0 6,093 6,240 0 0 88 0

Hawkesbury (Country Towns only) Hawkesbury 14,260 2,300 870 213 838 164 141 1,816 20,603 54 3,800 0 20,657 1 11,200 145 000 49 8,370

Hunter (Country Towns only) Hunter 3,130 1,020 501 45 206 129 9 707 5,747 1,130 864 0 6,877 5,770 369 0 0 0

Lachlan Lachlan 5,090 1,380 4,490 631 321 627 79 1,531 14,148 726 190 384 15,258 450 11,000 3,100 000 315 452

Macleay Macleay 3,730 803 176 389 499 56 148 994 6,795 34 1,530 40 6,869 17 3,610 2,740 0 46 0

Manning Manning 5,250 1,450 775 135 102 185 1,435 9,332 0 118 0 9,332 8,990 665 000 000 000

Moonie/Macintyre Moonie/Macintyre 730 150 2 2 31 5 3 170 1,093 0 146 0 1,093 15 1,040 0 0 0 0

Murray Murray 7,460 1,440 883 226 379 269 23 1,320 11,999 160 10,256 2,700 14,859 309 13,000 232 000 119 350

Murrumbidgee Murrumbidgee 25,510 5,940 2,250 1,830 1,590 1,890 482 4,462 43,954 961 1,893 2,800 47,715 4,970 16,100 18,700 0 230 18,500

Nambucca Nambucca 803 433 23 85 51 2 8 147 1,552 0 302 0 1,552 000 1,640 000 000 000

Namoi Namoi 8,370 1,430 1,960 180 572 562 354 2,184 15,613 72 5,425 1,120 16,805 21 7,350 5,620 0 0 0

Shoalhaven Shoalhaven 6,154 1,347 1,962 524 97 120 510 1,588 12,302 147 2,666 0 12,449 14,100 000 000 125 74

Snowy Snowy 604 85 129 4 72 42 0 160 1,096 0 35 0 1,096 1,490 0 0 0 0

Tuggerah Lake Tuggerah Lake 8,180 2,600 0 1,210 11,990 832 782 0 12,822 4,450 15,400 230 000 1,160 769

Tweed/Richmond Tweed/Richmond 12,700 3,670 1,340 433 600 212 136 2,680 21,771 704 1,484 5 22,480 10,070 22,500 124 0 684 9,320

No Water Supply 0 0 0 0 0

Totals 145,000 34,200 19,000 6,000 7,600 5,600 2,700 30,000 249,000 10,300 41,600 18,900 278,000 30,000 191,000 46,000 0 7,000 48,000 0

Note:For water utilities which did not report their residential consumption together with commercial and/or industrial consumption, the percentages tabulated in Table 8 were applied to their totalpotable urban water supplied (column 10) and the consumptions for each category summed for each catchment to obtain the above values.

SOURCE CATCHMENTFor

Urban Water

Supply

For Non-urban Water

Supply

WATER SOURCE (ML)POTABLE URBAN WATER SUPPLIED (ML) RECYCLED WATER Non-Potable Urban Water

Supplied

Total Urban Water

SuppliedExcluding BULK

ExportsIncluding Recycled


Table 8C: 2007-08 water conservation initiatives

Customer Education Program

Retrofit Program

Rebates for Water Efficient

Appliances

Rebates for Water

Tanks

Max Rainwater

Tank Rebate

Effluent or Stormwater

Reuse

Leakage Reduction Program

Other Demand Management MeasuresSound Water Conservation Implemented?

Sound Drought Management

Implemented?

Residential Revenue

from Usage Charges

Average Annual

Residential Water

Supplied

Total Urban Water

Supplied

Total Non Revenue

Water

Yes/No Yes/No Yes/No Yes/No $ Yes/No Yes/No (Yes/No) (Yes/No)Step 1(c/kL)

Step 2(c/kL)

(%) (kL/property) (ML) (ML) (ML)(L/d/

connection)Evaluation Strategy

(1) (2) (3) (4) (5) (6) (7) (9) (10) (11) (12) (13)(14)F4

(15)W12

(16)W11 (17) (18)

(19)A10 (20) (21)

2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08

11 Albury City Yes Yes No No Yes Yes

Full pay-for-use pricing, public education program, customer billing 3 times/a, Waterwise program, water conservation and loss management strategy, leak reduction program, reservoir drop test, effluent reuse, separate metering (new & existing multi-unit developments), monitoring programs & customer surveys, free water audits (non-residential), review of conservation initiatives.

Yes Yes 52 104 54* 193 5,733 573 344 50

29 Armidale Dumaresq Yes No No No No Yes Full pay-for-use pricing, demand management plan, member of waterwise, public education program. Yes Yes 98 130 54 254 3,141 310 186 7024 Ballina (Reticulator) Yes Yes Yes 500 Yes Yes Yes Yes 118 177 67 186 3,547 567 161 40

100 Balranald (Dual Supply) Yes No No No No No Full pay-for-use pricing, member of waterwise, restrictions. Yes Yes 68 102 80* 257 664 21 12 2021 Bathurst Regional Yes No No Yes 1500 No Yes Member of waterwise, public education program. Yes Yes 76 115 44* 241 5,778 578 347 80

23 Bega Valley (Unfiltered) Yes No No No Yes YesFull pay-for-use pricing, customer billing 3-times/a, member of waterwise, public education, water restrictions, effluent reuse, water demand management officer.

Yes 210 71 144 3,699 600 323 80

47 Bellingen (Unfiltered) Yes No No No Yes Yes Full pay-for-use pricing, member of waterwise, retrofit program, public education program. Yes Yes 90 135 49 173 1,284 244 179 120

53 Berrigan (Dual Supply) Yes No No No Yes Yes Public education. Yes Yes 90 41 131 1,333 138 103 9072 Bland (No WS)78 Blayney (No WS) 200

89 Bogan Yes No No No Yes Yes Full pay-for-use pricing, member of waterwise, restrictions, public education program. Yes 80 120 62* 479 523 53 31 80

97 Bombala Full pay-for-use pricing, member of waterwise, public education program. Yes Yes 48 103 26 249 233 26 25 80104 Boorowa Yes Yes Yes Yes Yes Yes Full pay-for-use pricing, public education program. 150 250 46* 216 216 25 1687 Bourke (Dual Supply) Yes No No No No No Full pay-for-use pricing, member of waterwise, public education program, waterwise program with local schools. Yes Yes 135 81* 383 3,667 67 40 110

105 Brewarrina No No No No Yes No Yes 400 833 37 25 130

27 Byron (Reticulator) Yes Yes Yes Yes 1800 Yes YesFull pay-for-use pricing, member of waterwise, rainwater tank subsidy, retrofit program, public education program, pressure reduction.

Yes Yes 144 68* 181 2,934 214 184 50

91 Cabonne Yes No No No Yes Yes Member of waterwise, public education program. Yes Yes 130 300 66 131 378 67 57 140

92 Carrathool (Groundwater) No No No Yes 500 No No Full pay-for-use pricing, member of waterwise, rainwater tank subsidy, restrictions, retrofit program, public education program, other.

Yes 75 85 55 482 1,321 70 42 110

103 Central Darling (Dual Supply) No No No No No No Full Pay-for-use pricing, customer billing 3 times/a, water restrictions. Yes 300 89* 140 352 9 5 2040 Central Tablelands (No Sge) Yes No No No No No Full pay-for-use pricing, member of waterwise, public education program, free showerhead exchange program. Yes Yes 146 219 70 190 1,768 172 101 50

14 Clarence Valley Yes Yes Yes Yes 1,100 Yes Yes Full pay-for-use pricing, restrictions, retrofit program, public education program. Yes Yes 122 183 71 174 6,649 1,096 735 100

67 Cobar Yes Yes No No Yes No Full Pay-for-use pricing, member of waterwise, restrictions, retrofit program, public education program. Yes 80 140 78* 721 2,263 193 111

66 Cobar WB (Bulk Supplier) (No Sge Yes 0

10 Coffs Harbour (Unfiltered) Yes Yes Yes No Yes Yes

Full pay-for-use pricing, customer billing 3 times/a, member waterwise, building code program, restrictions, public education program, rebate for water efficient appliances, rebate for water audits, effluent reuse, separate metering of new and existing multi-unit developments, leakage reduction program, reservoir drop test, monitoring program, review of conservation measures.

Yes Yes 196 255 79 169 5,631 447 390 50

99 Coolamon (No WS) 50

50 Cooma-Monaro Yes Yes No Yes Yes No Full pay-for-use pricing, member waterwise, public education program, restrictions, rainwater tank rebate, rebate for water efficient appliances, rebate for water audits, separate metering for new multi-unit developments, reservoir drop test, monitoring to review effectiveness of conservation measures.

Yes Yes 80 128 45* 320 1,717 170 102 70

75 Coonamble (Groundwater) No Yes No No Yes No Public education program. Yes 36 55 74 408 1,061 141 111 19058 Cootamundra (Reticulator) No Yes No No Yes No Member of waterwise, public education program. Yes 137 273 74* 208 952 87 57 5042 Corowa No No No Yes 500 Yes Full pay-for-use pricing, member of waterwise, restrictions, public education program. Yes Yes 80 52* 207 2,687 270 243 150

26 Country Energy Yes Yes No No Yes Yes Full pay-for-use pricing, member of waterwise, rainwater tank subsidy, public education program. Yes Yes 91 236 56 280 6,733 494 297 80

39 Cowra Yes Yes No Yes Yes Full pay-for-use pricing, member of waterwise, restrictions, public education program. Yes 115 210 47* 198 2,062 212 212 9054 Deniliquin Yes No No Yes Yes No Member of waterwise, public education program, integrated water cycle management study. Yes Yes 26 59 24 403 1,868 149 89 70

18 Dubbo Yes No No No Yes Yes

Full pay-for-use pricing, member waterwise, public education program, quarterly billing, effluent reuse schemes, stormwater reuse schemes, leakage reduction program, park irrigation controls, separate metering for new multi-unit developments, restrictions, reservoir drop test, draft drought management plan, demand management strategy, demonstration waterwise garden.

Yes Yes 91 145 75 322 7,345 1,132 781 150

15 Eurobodalla (Unfiltered) Yes Yes Yes Yes 1500 Yes Yes Member of waterwise, public education program, restrictions, integrated water cycle management study. Yes Yes 170 255 41* 119 4,440 1,169 1,093 170

12 Fish River WS (Bulk Supplier) (No Yes No No No No Yes Yes 1,273 420 420

51 Forbes Yes No No No No No Full pay-for-use pricing, customer billing 4 times/a, public education program, water restriction, free garden mulch, considering rebate for water efficient shower head, building code program, effluent reuse.

Yes Yes 66 99 63 356 1,886 205 103 80

84 Gilgandra (Groundwater) Yes No No Yes 1020 No Yes Full pay-for-use pricing, member of waterwise, public education program. Yes 82 65* 413 821 96 70 140

60 Glen Innes Severn Yes No No Yes 500 No Yes Full pay-for-use pricing, rainwater tank subsidy, restrictions, ad hoc public education. Yes Yes 138 195 76 164 684 132 120 100

82 Gloucester Yes No No No No No Full pay-for-use pricing, restrictions, retrofit program, public education program. Yes Yes 155 50* 166 401 41 25 50

28B Goldenfields (Bulk Supplier) (No S 726 0 0

28A Goldenfields (Reticulator) (No Sge Yes No No No No No Full pay-for-use pricing, customer billing 3 times/a, member waterwise, public education program, restrictions, separate metering of new multi-unit developments, monitoring program, review conservation measures.

120 61 252 4,938 494 353 100

WATER UTILITY

IWCM

Status of IWCM

OTHER MEASURES WATER SUPPLIEDCUSTOMER FOCUSSED MEASURES BUSINESS FOCUSSED

Water Usage Charge per kL

Real Losses (Leakage)


Table 8C: 2007-08 water conservation initiatives (continued)


Retrofit Program


Appliances

Rebates for Water

Tanks

Max Rainwater

Tank Rebate


Reuse




Implemented?

Residential Revenue

from Usage Charges

Average Annual

Residential Water

Supplied

Total Urban Water

Supplied

Total Non Revenue

Water


Step 2(c/kL)



(1) (2) (3) (4) (5) (6) (7) (9) (10) (11) (12) (13)(14)F4

(15)W12

(16)W11 (17) (18)

(19)A10 (20) (21)

2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08

1 Gosford Yes Yes Yes Yes 1000 Yes YesFull pay-for-use pricing, rainwater tank subsidy, mandatory rain water tanks for new houses and extensions, restrictions, retrofit program, major water user audits, public education program, promoting effluent reuse schemes, leakage reduction program, main replacement program.

Yes Yes 167 72* 135 12,056 905 530 20

20 Goulburn Mulwaree Yes Yes Yes No Yes YesFull pay-for-use pricing, member of waterwise, rainwater tank subsidy, restrictions, retrofit program, public education program, AAA washing machine rebates.

Yes Yes 145 200 48* 147 2,361 350 150 40

80 Greater Hume Yes Yes No No Yes Yes Full pay-for-use pricing, restrictions, public education program. Yes Yes 70 90 72 223 525 46 28 5030 Griffith Yes No Yes No No Yes Full pay-for-use pricing, restriction policy in place, public education program. Yes 45 70 76* 548 7,008 620 365 110

94 Gundagai Yes No No No Yes No Full pay-for-use pricing, member of waterwise, restrictions, public education program. Yes Yes 70 90 67 230 682 141 50 140

44 Gunnedah (Groundwater) No No No No Yes No Full pay-for-use pricing, member of waterwise, restrictions, public education program. Yes Yes 75 120 65 247 2,190 220 160 100

90 Guyra Full pay-for-use pricing, restrictions, public education program. Yes Yes 120 160 63 227 410 41 25 6081 Gwydir Yes No No No Yes No Yes Yes 95 195 33* 219 681 213 159 260

76 Harden (Reticulator) Yes No Yes No Yes Yes Full pay-for-use pricing. Yes 120 150 57* 322 548 55 41 60

7 Port Macquarie-Hastings (Unfiltere Yes Yes Yes No Yes Yes

Full pay-for-use pricing, member of waterwise, public education program, water restrictions, encourage use of rainwater tank, water audit free of charge for large users, retrofit program, effluent reuse program, separate metering for new and encourage separate metering for existing multi-unit development, leakage reduction program, permanent water conservation measures, meter replacement program.

Yes Yes 184 368 74 154 6,088 593 356 40

30A Hawkesbury (No WS)86 Hay (Dual Supply) No No No No No Yes Full pay-for-use pricing, public education program, other. Yes Yes 69 105 82* 179 1,320 37 23 50

Hunter WaterFull pay-for-use pricing, member of waterwise, rainwater tank subsidy, restrictions, retrofit program, public education program, leakage reduction, effluent reuse.

Yes Yes 127 66 177 66,009 0 0 80

37 Inverell No No No No No No Full pay-for-use pricing, member of waterwise, public education program. Yes 100 120 52* 294 2,347 241 141 70

106 Jerilderie (Dual Supply) Yes No No Yes No Full pay-for-use pricing, customer billing 3 times/a, member waterwise, building code program, restrictions, public education, retrofit program, effluent reuse, reservoir drop test, review conservation measures.

Yes 110 140 82* 208 387 12 7 40

77 Junee (No WS) 111

25 Kempsey (Groundwater) Yes Yes No No Yes YesSubsidised water audits, public education, rainwater tank rebates, waterwise member, leakage reduction, retrofit rebates, dual flush toilet program, Integrated Water Cycle Management Strategy, reviewing drought policy.

Yes Yes 110 165 40* 169 3,732 832 483 120

70 Kyogle Yes Yes No Yes 670 Yes YesFull pay-for-use pricing, member waterwise, investigating rainwater tank subsidies, restrictions, non-potable water supplies, quarterly billing (commercial), 90% effluent reuse at Bonalbo and Woodenbong.

Yes Yes 114 175 43 134 391 37 22 30

59 Lachlan Yes No No No Yes Yes Full pay-for-use pricing, restrictions, retrofit program under investigation, public education program . Yes 105 160 63* 360 1,466 132 79 90

48 Leeton Yes No No No Yes YesFull pay-for-use pricing, member of waterwise, restrictions, public education program (waterweek), separate metering of new multi unit developments; converting town parks to raw water; restricting all new residential meters to 20mm.

Yes 62 93 62 384 2,785 650 500 380

22 Lismore (Reticulator) Yes Yes Yes Yes 670 Yes No

Full pay-for-use pricing, customer billing 3 times/a, building code program, member of waterwise, water restrictions, public education program, rainwater tank rebate, rebate for water efficient appliance, rebate on water audits (special projects), retrofit program, effluent reuse, separate metering of new and some existing multi-unit developments, reservoir drop test, leakage reduction program, monitoring program, review water conservation measures every 2 years.

Yes Yes 170 73* 163 3,332 333 200 40

31 LithgowFull pay-for-use pricing, member of waterwise, public education program, water restrictions implemented from Drought Management Plan.

Yes Yes 88 176 44 160 2,071 205 123

61 Liverpool Plains 74 122 58 242 960 95 57

102 Lockhart (No WS) 69

5 MidCoast (Unfiltered) Yes No Yes Yes 1500 Yes YesFull pay-for-use pricing, member of waterwise, rainwater tank subsidy, restrictions, retrofit program, public education program, other.

Yes Yes 175 195 71 149 8,935 1,579 1,015 90

32 Mid Western Regional Yes 1500 Yes Yes 160 240 70* 199 2,213 221 133 50

38 Moree Plains (Groundwater) Yes No No Yes 1500 Yes No Full pay-for-use pricing, member of waterwise, restrictions, public education program (media). Yes Yes 75 105 77* 936 9,716 477 286 160

65 Murray (Dual Supply) Yes No No No Yes Yes Full pay-for-use pricing, restrictions, public education. Yes Yes 71 53* 179 934 67 38 40

101 Murrumbidgee (Groundwater) Yes No Full pay-for-use pricing, rainwater tank guidelines, encouraging retrofit program. 24 50 550 669 96 78 240

41 Muswellbrook Yes No No No Yes No Full pay-for-use pricing, member of waterwise, restrictions, public education program. Yes Yes 130 194 69 240 2,872 182 105 60

34 Nambucca (Groundwater) No No Yes No Yes No Full pay-for-use pricing, member of waterwise, restrictions, retrofit program, public education program. Yes Yes 125 79* 146 1,552 155 93 40

46 Narrabri (Groundwater) Yes Yes No No Yes No Full pay-for-use pricing, member of waterwise, restrictions, retrofit program, public education program. Yes 38 75* 773 3,477 339 200 130

63 Narrandera (Groundwater) Yes Yes Yes Yes Yes Yes Full pay-for-use pricing, member of waterwise, restrictions, public education program. Yes Yes 62 54* 419 1,399 282 80

62 Narromine (Groundwater) No No No No Yes No Full pay-for-use pricing, member of waterwise, restrictions, public education program. Yes 75 71* 490 1,376 229 75 100

83 Oberon (Reticulator) Yes No No No No Yes Full pay-for-use pricing, restrictions. Yes 112 82* 406 763 76 45 10019 Orange Yes Yes No Yes 650 No Yes Full pay-for-use pricing, member of waterwise, rainwater tank subsidy, restrictions, public education program. Yes Yes 151 227 72 177 8,170 869 804 140

71 Palerang Yes Yes Yes Yes 800 No Yes Yes Yes 116 190 53 141 409 41 25 30

36 Parkes Yes No No No Yes YesFull pay-for-use pricing, member of waterwise, restrictions, public education program, non-potable supply for stock, roadworks and swimming pools, IWCM Strategy.

Yes Yes 80 190 42 212 6,764 722 465 240

WATER UTILITY

IWCM

Status of IWCM





Table 8C: 2007-08 water conservation initiatives (continued)


Retrofit Program


Appliances

Rebates for Water

Tanks

Max Rainwater

Tank Rebate


Reuse




Implemented?

Residential Revenue

from Usage Charges

Average Annual

Residential Water

Supplied

Total Urban Water

Supplied

Total Non Revenue

Water


Step 2(c/kL)



(1) (2) (3) (4) (5) (6) (7) (9) (10) (11) (12) (13)(14)F4

(15)W12

(16)W11 (17) (18)

(19)A10 (20) (21)

2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08

17 Queanbeyan (Reticulator) Yes Yes Yes Yes 1000 No YesFull pay-for-use pricing, quarterly billing, member waterwise, public education program, restrictions, rainwater tank rebate, rebate for water efficient appliances, subsidised garden mulch, free water audits, effluent reuse, retrofit program, review conservation measures, reservoir drop test.

Yes Yes 170 230 57 188 3,783 378 227 50

33 Richmond Valley Yes Yes Yes Yes 670 Yes YesFull pay-for-use pricing, member of waterwise, rainwater tank subsidy, restrictions, retrofit program, public education program.

Yes 120 160 68 189 3,010 350 280 110

8 Riverina (Groundwater) (No Sge) Yes No No No No No Full pay-for-use pricing, customer billing 3 times/a, member waterwise, building code program, restrictions, public education program, separate metering of new & existing multi-unit developments, reservoir drop test, leakage reduction program, monitoring program, review of conservation measures, meter replacement program.

Yes Yes 78 77 327 14,840 1,339 1,122 130

4 Rous (Bulk Supplier) (No Sge) Yes Yes Yes Yes 670 Yes YesFull pay-for-use pricing, member of waterwise, restrictions, retrofit program, public education program, appliance rebates, residential tune up program, school grants.

Yes Yes 102 627 25

3 Shoalhaven Yes No Yes Yes 650 Yes YesFull pay-for-use pricing, quarterly billing, member waterwise/AWA, rainwater tank subsidy, rainwater tank subsidy (toilet/washing machine), restrictions, public education program, Water conservation Tapstar Show, retrofitting of showerheads, leak reduction program, monitoring demand, effluent reuse for agriculture.

Yes Yes 100 150 70* 144 12,449 2,098 1,321 80

35 Singleton Yes Yes Yes 450 Yes No Full pay-for-use pricing, member of waterwise, restrictions, public education program. Yes 83 160 49* 211 2,323 383 267 120

52 Snowy River (Unfiltered) No No No No No No Full pay-for-use pricing, member of waterwise, subsidy, restrictions, DCP rainwater tanks required in new developments. 58 21 126 863 134 134 130

Sydney WaterFull pay-for-use pricing, member of waterwise, rainwater tank subsidy, restrictions, retrofit program, public education program, leakage reduction, effluent reuse.

Yes Yes 161 183 84 182 481,701 0 0 91

13 Tamworth Regional Yes Yes Yes Yes 500 Yes No

Full pay-for-use pricing, billing 4 times/a, member of waterwise, water restrictions, public education program, separate metering for new multi-unit developments, water management plan for premises. Under development - price control, community awarness, residential refit program, water loss management, water conservation including rainwater tank, outdoor watering, effluent reuse and stormwater harvesting .

Yes Yes 99 149 55 192 8,469 1,813 1,373 200

69 Temora No WS) Effluent reuse. 98

68 Tenterfield Yes No No No No No Full pay-for-use pricing, member of waterwise, water restrictions, public education program, effluent reuse, leakage reduction program, retrofit program.

Yes Yes 145 52* 199 409 41 25 40

93 Tumbarumba Full pay-for-use pricing, restrictions, public education program. Yes Yes 99 164 48* 219 384 38 23

43 Tumut Yes No No Yes No Full pay-for-use pricing, restrictions, public education program, metering. Yes Yes 99 149 70 224 1,465 144 86 50

6 Tweed Yes No No No No No Full pay-for-use pricing, member of waterwise, restrictions, public education program. Yes Yes 136 71* 174 9,032 1,327 537 70

45 Upper Hunter Yes Yes Yes Yes 400 Yes Yes Yes Yes 112 160 50* 216 1,677 151 91 60

73 Upper Lachlan Yes No No No No Yes Yes Yes 150 200 38* 179 464 75 28 4085 Uralla Yes Yes No No No No Full pay-for-use pricing, restrictions, considering retrofit program. 108 46 123 268 33 30

107 Urana (No WS)9 Wagga Wagga (No WS) 270

88 Wakool (Dual Supply) Yes Yes Yes No Yes No Full pay-for-use pricing, member of waterwise, restrictions, public education program. Yes Yes 83 131 73* 173 1,023 50 50 10098 Walcha Yes No No No No Yes Full pay-for-use pricing, member of waterwise, restrictions. 187 277 75* 204 246 25 15 50

79 Walgett (Dual Supply)Introducing full pay-for-use pricing, member of waterwise, considering rainwater tank subsidy, restrictions, public education program, proposing introduction of water meters.

Yes Yes 189 1,511 46 28 50

96 Warren (Dual Supply) Yes No No No Yes Yes Full pay-for-use pricing, member of waterwise, restrictions, public education program. Yes Yes 79 119 46 172 576 135 90 26055 Warrumbungle Yes No No No No No Yes 100 150 39* 148 588 59 35 3095 Weddin (No WS) 28

57 Wellington Yes Yes No No No Yes Full Pay-for-use pricing, member of waterwise, restrictions, public education program. Yes Yes 158 190 72* 304 1,123 197 132 130

74 Wentworth (Dual Supply) Full pay-for-use pricing, restrictions. Yes 115 270 62* 83 1,983 29 17

16 Wingecarribee Yes Yes No No Yes No Full pay-for-use pricing, customer billing 4 times/a, member of waterwise, restrictions, showerhead retrofit program, public education program.

Yes Yes 128 192 68 168 4,244 497 398 70

2 Wyong Yes Yes Yes Yes 1000 Yes Yes

Full pay-for-use pricing,residential retrofit program,industrial/commercial water usage audits,retrofit of Council owned facilities,leak detection program,restrictions,improved operational procedures,promotion of effluent reuse schemes,development of groundwater schemes,rainwater tank retrofitting (residential, schools - both subsidised and Council properties), require rainwater tanks for new residential properties and public education programs.

Yes Yes 167 71* 146 12,828 1,210 605 30

56 Yass Valley Yes Yes No Yes 200 No No Full pay-for-use pricing, higher access charges for larger services, member of waterwise, rainwater tank rebate, water restrictions, free supply of water restrictors, customer billing 3 times/a, public education, compulsary rainwater tanks for new dwellings and encourages retrofitting etc.

Yes Yes 160 56* 165 740 139 93 90

49 Young (Reticulator) Yes No No No Yes YesFull pay-for-use pricing, billing 4 times/a, building code program, member of waterwise, public education program, some stormwater reuse, separate metering of new and some existing multi-unit developments, leak reduction program proposed for 2006/07.

Yes Yes 130 175 62 217 1,570 180 160 110

Percent "Yes" (Retail) 78% 36% 26% 31% 74% 50% Percent reporting "YES" 78% 82% Percent reporting completion of IWCM Evaluation; Strategy 45% 21%

WATER UTILITY

IWCM

Status of IWCM





Table 9: Water supply – utility characteristics No. of Service Connections

Mains

Properties Served

per km of Main

Water Treatment

WorksDams Bores

Pumping Stations

Pumping Stations / 100km of

Main

Capital Works Grants

Total Work Force

% Female

% Undergoing

TrainingInjuries

(Single Dwellings + Mult Dwellings + Non-res Dwellings

+ Fire)

(Ratio of Connected

Properties to Assessments

)

Connected Properties(18) x (19)

(Ratio of Residential

Assessments to Total

Assessments

(Ratio of Residential Connections

to Residential

Connected Residential Properties

(18)x(21)x(22)

(Peak)(% of

Permanent)(km) (20) / (25)

(Providing Full

Treatment)(No.)

(No.) (No.) (No.)(30) /

[(25) / 100] $/prop Total $M ($'000)Employees/

1000 properties

(%) (2 or more days per year)

(% of Maintenance

Cost)No. Total

(%)

(18a) (19) (20)C 4 (21) (22) (22a)

C2 (24) (25)A 2

(26)A 3

(27)A 1 (28) (29) (30) (30a) (31)

F28(31a)F14

(31b)F26 (32) 33) (34) (37) (38) (39

2005/06 2006/07 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2005/06 2006/07 2007/08 2005/06 2006/07 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/0889 40 42 0 38 213 0

Sydney Water 1,737,000 1,608,000 4,322,000 20,896 83 9 910.1 0.0

Hunter Water 221,000 205,000 511,000 4,692 47 5 37.6

Sydney Catchment Authority 72.9

LWUs with > 10,000 Properties #N/A #N/A #### ####1 Gosford 68,130 68,530 66,980 59,270 1.04 69,630 0.95 1.04 66,710 0.4 0.3 0.3 158,400 158,400 158,400 1,010 69 2 2 37 22 2 317 22.1 814 1.2 14 52 10 7 4 53 02 Wyong 62,301 60,250 61,180 58,130 0.97 59,040 0.95 0.97 56,110 0.9 0.0 2.9 143,200 143,200 143,200 170 1,120 53 1 1 12 19 2 258 15.2 702 1.3 4 100 10 0 52 03 Shoalhaven 48,511 48,680 49,350 44,990 0.92 45,400 0.93 0.93 42,760 0.7 0.9 0.7 88,400 88,400 88,400 360 1,470 31 4 4 22 1 191 8.7 1.3 14 100 2 1 4 2 04 Rous (Bulk Supplier) (NO SGE) 37,300 46,800 46,800 42,890 0.96 44,920 0.90 0.96 40,470 1.2 1.0 0.0 113,100 113,100 113,100 80 2 2 3 4 5 348 15.6 1.3 38 100 5 1 25 05 MidCoast (Unfiltered) 36,927 37,280 37,580 35,730 0.96 36,080 0.93 0.96 33,670 1.3 0.8 0.8 77,200 77,200 77,200 120 1,190 30 2 2 15 26 2 923 33.3 2,048 2.3 20 100 8 3 160 16 Tweed 30,985 31,770 34,590 22,514 0.91 31,480 0.94 0.93 30,100 1.0 1.5 1.1 71,600 71,600 71,600 120 670 47 3 1 24 4 352 11.1 1.6 2 96 6 4 3 75 17 Port Macquarie-Hastings (Unfiltered 28,896 30,690 30,110 25,000 0.95 28,610 0.91 0.95 26,060 2.2 1.1 1.5 76,500 76,500 76,500 140 768 37 4 2 1 19 2 122 3.5 1.4 8 100 10 48 Riverina (Groundwater) (NO SGE) 27,720 28,400 28,940 26,830 0.96 27,780 0.92 0.96 25,500 1.1 1.9 1.5 64,700 64,700 64,700 110 1,630 17 4 3 28 37 2 299 8.3 2.1 11 100 4 6 60 0

10 Coffs Harbour (Unfiltered) 24,319 24,800 25,090 22,630 0.94 23,580 0.94 0.94 22,090 1.3 1.2 1.6 62,700 62,700 62,700 120 603 39 1 2 7 1 1,012 23.9 1.4 3 88 511 Albury City 21,956 21,960 21,300 21,490 1.03 21,940 0.91 1.03 19,960 1.1 1.1 1.0 47,700 47,700 47,700 110 530 41 1 22 4 174 3.8 0.4 11 111 5512 Fish River WS (Unfiltered, Bulk Sup 23,000 25,000 25,000 237 0.94 23,500 0.88 0.94 20,680 0.0 0.0 0.0 62,000 62,000 62,000 241 1 2 3 1 0.6 14 21 10 413 Tamworth Regional 18,938 19,880 20,170 18,510 1.00 20,170 0.90 1.00 18,130 1.1 1.4 1.8 43,000 43,000 43,000 190 639 32 5 2 8 16 3 497 10.0 941 1.7 6 77 3 3 14 014 Clarence Valley 19,336 20,700 20,980 19,510 0.98 20,560 0.88 0.98 18,150 7.0 1.2 1.4 49,500 49,500 49,500 140 1,190 17 0 15 1 2,516 51.7 5,713 1.3 7 100 7 4015 Eurobodalla (Unfiltered) 19,981 20,100 20,190 17,240 0.94 18,980 0.95 0.94 18,120 0.9 1.0 0.9 36,800 36,800 36,800 330 877 22 0 1 7 13 1 909 17.2 4,531 2.5 4 79 5 3 92 116 Wingecarribee 18,029 18,510 18,810 16,210 0.95 17,870 0.93 0.96 16,790 3.5 1.0 0.8 36,200 36,200 36,200 120 668 27 3 2 16 2 202 3.6 1.6 4 54 6 8 3 75 117 Queanbeyan (Reticulator) 14,939 15,070 15,500 11,468 1.03 15,970 0.91 1.04 14,690 1.3 1.9 2.1 35,700 35,700 35,700 100 279 57 0 4 1 80 1.3 0.4 14 10018 Dubbo 14,000 14,080 14,080 12,940 1.11 15,630 0.89 1.11 13,860 2.0 1.0 1.2 36,100 36,100 36,100 110 446 35 1 7 9 2 152 2.4 12 0.8 8 69 1 3 16 119 Orange 15,208 15,600 16,080 15,370 1.00 16,080 0.90 1.00 14,510 0.0 1.3 3.0 35,700 35,700 35,700 100 481 33 2 3 2 7 1 64 1.0 200 1.0 100 5 1 21 120 Goulburn Mulwaree 10,055 9,090 9,400 9,490 1.03 9,680 0.89 1.03 8,640 0.0 0.8 1.7 21,100 21,100 21,100 100 241 40 2 2 4 8 3 182 1.8 552 2.3 9 4 1 52 121 Bathurst Regional 13,333 13,570 13,890 12,360 1.06 14,730 0.89 1.07 13,250 1.1 1.0 1.4 32,700 32,700 32,700 180 359 41 1 2 2 10 3 272 4.0 15 1.4 5 100 2 2 10 022 Lismore (Reticulator) 13,111 13,040 13,200 12,630 1.05 13,860 0.90 1.06 12,620 1.0 0.3 0.9 34,900 34,900 34,900 337 41 0 1 5 1 235 3.3 0.7 70 25 1 0 5 023 Bega Valley (Unfiltered) 13,724 14,190 14,230 11,530 0.97 13,800 0.92 0.98 12,890 1.1 1.3 0.9 28,500 28,500 28,500 150 576 24 0 3 11 19 3 205 2.8 18 1.4 100 324 Ballina (Reticulator) 15,079 14,450 14,970 11,960 0.93 13,920 0.86 0.93 12,040 0.0 1.0 1.1 32,400 32,400 32,400 339 41 1 1 2 4 1 37 0.5 0.6 11 67 1 0 7 025 Kempsey (Groundwater) 11,570 11,620 11,770 10,940 1.04 12,240 0.86 1.03 10,430 1.0 0.8 0.9 23,200 23,200 23,200 130 542 23 2 2 38 20 4 145 1.8 1.6 11 68 7 2 3 52 126 Country Energy 10,739 10,720 10,790 10,380 1.00 10,790 0.91 1.00 9,860 0.1 0.1 0.2 18,700 18,700 18,700 100 362 30 3 3 11 3 771 8.3 7.3 13 9627 Byron (Reticulator) 10,741 10,900 10,940 9,300 0.96 10,510 0.90 0.96 9,460 1.5 0.6 0.7 28,800 28,800 28,800 120 233 45 1 6 3 138 1.5 1.0 10 100 4 3

28A Goldenfields (Reticulator) (NO SGE 10,389 11,280 10,550 10,497 0.94 9,920 0.94 6,900 1.6 1.3 0.8 20,800 20,800 20,800 110 1,830 5 1 22 1 247 2.4 8 5.8 10 47 5 7 4 70 128B Goldenfields (Bulk Supplier) (NO SG18,950 18,950 18,950 17,810 0.94 17,810 0.94 14,010 0.0 0.0 0.0 37,600 37,600 37,600 100 315 57 1 6 15 5 558 9.9

0.98 0.91 0.98 36 220 1.4 9 4 3

LWUs with 3,001 - 10,000 Properties 18,950 0.94 315 7 4 70 129 Armidale Dumaresq 8,160 8,340 8,440 7,640 0.98 8,270 0.94 0.98 7,740 1.3 1.3 1.9 20,500 20,500 20,500 110 245 34 2 3 11 4 257 2.1 2.2 6 6 5 430 Griffith 8,650 9,260 9,540 9,000 0.85 8,110 0.83 0.84 6,630 1.7 3.9 3.6 22,000 22,000 22,000 120 483 17 2 4 1 279 2.3 1031 Lithgow 7,380 7,860 7,980 0.98 7,820 0.95 0.98 7,440 1.4 0.0 20,000 20,000 20,000 100 460 17 1 1 1 0 126 1.032 Mid-Western Regional 6,390 6,670 6,920 6,790 1.02 7,060 0.91 1.03 6,470 1.7 1.9 1.5 13,800 13,800 13,800 326 22 3 2 37 11 3 226 1.6 1.833 Richmond Valley 6,720 6,690 6,720 6,850 0.97 6,520 0.87 0.97 5,690 0.0 0.8 0.8 15,800 15,800 15,800 110 190 34 1 5 3 80 0.5 6 2.5 6 100 5 7 8 136 434 Nambucca (Groundwater) 6,290 6,440 6,450 5,520 0.95 6,130 0.90 0.95 5,490 1.2 2.4 0.6 13,300 13,300 13,300 150 187 33 1 8 2 1 42 0.3 1.0 10 1 5 64 535 Singleton 6,060 6,330 6,570 6,530 0.95 6,250 0.89 0.95 5,540 2.5 2.0 3.8 17,600 17,600 17,600 100 259 24 1 6 2 213 1.3 1.1 71 1 4 4 036 Parkes 5,940 6,220 6,160 5,350 0.95 5,860 0.85 0.95 4,960 0.8 0.8 1.6 11,500 11,500 11,500 100 425 14 1 2 5 8 2 211 1.2 7 2.0 100 3 43 237 Inverell 5,170 5,430 5,430 5,300 0.98 5,320 0.89 0.99 4,780 0.0 1.0 1.0 11,700 11,700 11,700 110 249 21 2 1 7 3 88 0.5 1038 Moree Plains (Groundwater) 5,160 4,560 4,560 3,154 0.97 4,420 0.87 0.96 3,820 0.0 0.4 0.1 10,300 10,300 10,300 100 145 30 4 2 12 4 3 544 2.4 25 2.5 18 91 1039 Cowra 5,250 5,500 5,520 5,470 0.95 5,240 0.91 0.95 4,770 0.5 0.6 0.4 8,600 8,600 8,600 140 435 12 1 4 1 291 1.5 15 0.4 100 340 Central Tablelands (NO SGE) 5,220 5,410 5,520 5,370 0.95 5,240 0.74 0.95 3,900 1.4 1.6 0.6 11,300 11,300 11,300 110 556 9 3 2 7 32 6 210 1.1 60 3.6 16 63 241 Muswellbrook 5,070 5,430 5,600 5,090 0.94 5,280 0.88 0.96 4,710 0.0 1.5 2.0 16,100 16,100 16,100 161 33 2 3 9 6 719 3.8 531 1.9 38 3 0 1 0

WATER UTILITY

ASSESSMENTS - CONNECTIONS - POPULATION ASSETS

(%) (Permanent)

WORKFORCE

Total No of AssessmentsConnected Properties

- TotalConnected Properties -

ResidentialNew Residential

Dwellings ConnectedPopulation

Capital Expenditure

(Assets, Renewals, Plant/Equip)

Out-sourcing

Days Lost

(18) (22b) (23)C1 (40)

Due to Injuries

No. (%)



Table 9: Water supply – utility characteristics (continued)

No. of Service Connections

Mains

Properties Served

per km of Main

Water Treatment

WorksDams Bores

Pumping Stations


Main


Total Work Force

% Female

% Undergoing

TrainingInjuries


+ Fire)

(Ratio of Connected


)




Assessments


to Residential


(18)x(21)x(22)

(Peak)(% of


(Providing Full

Treatment)(No.)

(No.) (No.) (No.)(30) /


1000 properties


(% of Maintenance

Cost)No. Total

(%)

(18a) (19) (20)C 4 (21) (22) (22a)

C2 (24) (25)A 2

(26)A 3

(27)A 1 (28) (29) (30) (30a) (31)

F28(31a)F14

(31b)F26 (32) 33) (34) (37) (38) (39

2005/06 2006/07 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2005/06 2006/07 2007/08 2005/06 2006/07 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/0889 40 42 0 38 213 0

42 Corowa 4,740 5,030 5,160 4,560 0.93 4,800 0.92 0.93 4,390 3.0 1.7 1.7 10,200 10,200 10,200 180 151 32 3 8 5 205 1.0 1.0 60 5 4 42 443 Tumut 4,530 4,480 4,470 4,470 0.95 4,250 0.88 0.95 3,730 1.3 0.0 2.1 11,700 11,700 11,700 100 168 25 5 1 3 10 6 1.6 100 1 0 2 044 Gunnedah (Groundwater) 4,170 4,250 4,440 4,240 1.02 4,530 0.89 1.02 4,050 0.6 0.6 0.8 10,500 10,500 10,500 110 150 30 0 17 21 14 252 1.1 1.3 17 100 5 145 Upper Hunter 4,560 4,400 4,560 4,220 0.92 4,200 0.91 0.93 3,860 1.3 1.4 3.6 9,000 9,000 9,000 100 141 30 4 1 8 11 8 221 0.9 2.1 10046 Narrabri (Groundwater) 4,250 4,420 4,420 3,980 0.98 4,330 0.87 0.98 3,770 0.6 0.7 0.5 10,700 10,700 10,700 100 155 28 0 11 12 8 179 0.8 176 3.9 100 5 2 0 2 047 Bellingen (Unfiltered) 4,150 4,210 4,210 4,050 0.95 4,000 0.90 0.95 3,590 0.7 0.8 0.6 9,200 9,200 9,200 100 160 25 2 1 4 6 4 194 0.8 1.7 14 100 5 348 Leeton 4,260 4,320 4,320 0.92 3,970 0.85 0.92 3,390 1.4 0.0 1.5 8,600 8,600 8,600 110 141 28 3 3 6 4 86 0.3 2.3 11 56 5 0 5 049 Young (Reticulator) 3,770 4,110 4,170 3,960 1.04 4,330 0.83 1.04 3,590 1.5 1.5 1.6 9,100 9,100 9,100 110 143 30 0 3 2 27 0.1 30 3 850 Cooma-Monaro 3,690 3,760 3,760 0.95 3,570 0.86 0.95 3,080 0.0 0.0 0.3 7,600 7,600 7,600 130 130 27 1 4 7 5 253 0.9 2.0 71 651 Forbes 3,530 3,430 3,340 3,540 1.01 3,370 0.88 1.01 2,970 0.4 0.5 0.7 7,800 7,800 7,800 110 120 28 1 1 5 4 239 0.8 138 2.1 14 43 30 1 4 43 352 Snowy River (Unfiltered) 2,370 2,720 2,730 2,751 1.43 3,900 0.86 1.43 3,350 1.7 5.6 0.8 4,700 4,700 4,700 510 137 28 6 9 7 163 0.6 2.3 11 67 5053 Berrigan (Dual Supply) 3,310 3,460 3,560 3,180 0.98 3,490 0.88 0.98 3,080 2.7 1.7 3.3 6,900 6,900 6,900 110 210 17 4 3 11 5 122 0.4 2.0 100 7 3

0.95 0.88 0.96 28 210 2.0 14 3 3

LWUs with 1,501 - 3,000 Properties #N/A #N/A #### ####54 Deniliquin 3,160 3,320 3,320 3,560 0.96 3,190 0.87 0.95 2,760 0.0 0.7 0.9 8,000 8,000 8,000 150 158 20 1 1 4 3 252 0.8 1.9 17 50 1 0 2 055 Warrumbungle 3,060 3,960 3,310 3,160 0.99 3,280 0.82 0.97 2,640 0.5 0.6 5,900 5,900 5,900 100 148 22 3 1 6 8 5 3.0 10056 Yass Valley 2,950 3,060 3,070 2,850 0.98 3,010 0.92 0.98 2,750 1.5 0.9 2.0 6,700 6,700 6,700 110 155 19 1 1 3 8 5 336 1.0 263 2.0 33 10 2 2 3 057 Wellington 2,880 2,920 2,920 2,860 0.98 2,860 0.89 0.98 2,560 1.1 0.4 6,300 6,300 6,300 100 85 34 1 4 5 432 1.2 22 2.1 33 5 158 Cootamundra (Reticulator) 2,830 2,980 2,910 2,850 0.99 2,880 0.88 0.99 2,530 0.7 1.2 0.5 7,300 7,300 7,300 110 92 31 0 0 4 0.0 0.7 50 559 Lachlan 2,640 2,500 2,620 2,560 1.02 2,670 0.80 1.02 2,130 0.0 1.4 5,500 5,500 5,500 224 12 3 4 1 8 4 1.5 100 1660 Glen Innes Severn 2,970 3,170 3,180 0.90 2,860 0.87 0.91 2,510 0.7 0.0 0.6 6,500 6,500 6,500 120 100 29 1 2 2 68 0.2 0.7 10061 Liverpool Plains 2,260 2,580 2,580 0.98 2,530 0.90 0.98 2,280 0.0 0.0 5,000 5,000 5,000 98 26 183 0.562 Narromine (Groundwater) 2,130 2,160 2,200 2,150 0.95 2,090 0.88 0.95 1,840 0.0 0.7 0.3 5,400 5,400 5,400 100 60 35 3 2 15 3 5 75 0.2 46 1.9 063 Narrandera (Groundwater) 2,180 2,190 2,190 0.92 2,010 0.85 0.92 1,710 0.3 0.0 4,800 4,800 4,800 110 65 31 0 2 3 5 132 0.3 2.0 75 265 Murray (Dual Supply) 2,030 2,740 2,800 2,790 0.95 2,660 0.86 0.95 2,280 5.1 2.4 8.3 5,900 5,900 5,900 210 135 20 2 8 6 169 0.5 1.5 100 567 Cobar 2,020 2,210 2,270 0.95 2,160 0.78 0.95 1,690 0.0 0.0 3.8 4,500 4,500 4,500 170 116 19 1 2 1 6 5 154 0.3 4.6 50 166 Cobar WB 0.98 0.90 0.98 34 5,500 5,500 5,500 130 0 3 3 10068 Tenterfield 2,000 2,030 1,880 1,890 0.95 1,780 0.90 0.95 1,600 0.8 1.3 1.9 3,600 3,600 3,600 69 26 1 1 1 2 3 131 0.2 100 3.9 14 100 3 270 Kyogle 1,890 1,920 2,000 1,910 0.95 1,900 0.79 0.95 1,500 1.5 0.4 0.7 3,700 3,700 3,700 120 56 34 1 1 3 4 7 232 0.4 17 3.7 14 100 271 Palerang 1,880 1,880 1,980 0.95 1,880 0.89 0.95 1,680 2.7 0.0 5.0 3,800 3,800 3,800 100 45 42 2 2 4 3 7 330 0.6 279 1.6 33 173 Upper Lachlan 1,720 1,850 1,850 1,750 1.00 1,850 0.87 1.00 1,600 1.7 1.6 0.6 2,900 2,900 2,900 110 63 29 1 2 7 3 5 339 0.6 3.8 100 2 074 Wentworth (Dual Supply) 1,800 2,290 2,350 0.95 2,230 0.92 0.95 2,050 2.4 0.0 4,000 4,000 4,000 167 13 22 0.075 Coonamble (Groundwater) 1,550 1,560 1,570 1,640 1.02 1,600 0.88 1.02 1,400 0.4 0.1 0.1 3,200 3,200 3,200 110 64 25 0 6 0 48 0.1 2.5 100

0.96 0.88 0.95 26 162 2.0 14 2 2

WATER UTILITY


(%) (Permanent)

WORKFORCE





Capital Expenditure


Out-sourcing

Days Lost

(18) (22b) (23)C1 (40)

Due to Injuries

No. (%)

Medians (% of LWUs basis) 3,001 to 10,000 Properties

Medians (% of LWUs basis) 1,501 to 3,000 Properties


Table 9: Water supply – utility characteristics (continued)

No. of Service Connections

Mains

Properties Served

per km of Main

Water Treatment

WorksDams Bores

Pumping Stations


Main


Total Work Force

% Female

% Undergoing

TrainingInjuries


+ Fire)

(Ratio of Connected


)




Assessments


to Residential


(18)x(21)x(22)

(Peak)(% of


(Providing Full

Treatment)(No.)

(No.) (No.) (No.)(30) /


1000 properties


(% of Maintenance

Cost)No. Total

(%)

(18a) (19) (20)C 4 (21) (22) (22a)

C2 (24) (25)A 2

(26)A 3

(27)A 1 (28) (29) (30) (30a) (31)

F28(31a)F14

(31b)F26 (32) 33) (34) (37) (38) (39

2005/06 2006/07 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2005/06 2006/07 2007/08 2005/06 2006/07 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/0889 40 42 0 38 213 0

LWUs with 200 - 1,500 Properties #N/A #N/A #### ####76 Harden (Reticulator) 1,570 1,830 1,830 1,850 0.96 1,760 0.68 0.95 1,180 0.5 1.0 0.7 3,900 3,900 3,900 100 170 10 0 3 2 47 0.1 1 1 279 Walgett (Dual Supply) 1,680 1,870 1,870 1,460 0.85 1,590 0.88 0.85 1,400 0.1 0.6 6,600 6,600 6,600 102 16 2 15980 Greater Hume 1,500 1,670 1,750 1,650 0.95 1,660 0.81 0.95 1,350 3.2 1.5 1.5 4,300 4,300 4,300 100 146 11 1 2 2 1 261 0.4 1.2 100 15 1 481 Gwydir 1,450 1,520 1,530 1,420 0.95 1,450 0.87 0.95 1,260 0.8 0.3 0.4 2,600 2,600 2,600 130 87 17 1 9 1 1 531 0.8 355 2.8 100 1082 Gloucester 1,440 1,750 1,790 1,780 0.95 1,700 0.85 0.95 1,450 3.5 3.6 2.3 3,100 3,100 3,100 120 58 29 2 6 10 44 0.1 8 1.2 100 75 183 Oberon (Reticulator) 1,340 1,340 1,290 1,360 1.01 1,300 0.82 1.02 1,080 0.0 0.7 0.5 3,000 3,000 3,000 140 36 36 1 0 138 0.2 0.8 300 884 Gilgandra (Groundwater) 1,370 1,390 1,400 1,350 0.98 1,370 0.89 0.98 1,210 0.4 0.4 0.4 2,900 2,900 2,900 110 50 27 1 5 1 2 155 0.2 5085 Uralla 1,300 1,560 1,560 1.01 1,570 0.90 1.02 1,430 0.0 1.8 2,600 2,600 2,600 100 37 42 1 1 0 3 0.0 1.3 10086 Hay (Dual Supply) 1,320 1,330 1,330 1,340 0.98 1,310 0.88 0.98 1,150 0.0 0.5 0.4 2,900 2,900 2,900 47 28 1 3 6 70 0.1 1.5 100 3087 Bourke (Dual Supply) 1,700 1,180 1,180 1,180 1.00 1,180 0.85 1.00 1,010 0.0 0.5 0.4 2,100 2,100 2,100 100 46 26 1 2 4 165 0.2 2.5 100 1 088 Wakool (Dual Supply) 1,330 1,410 1,470 1,230 0.95 1,390 0.75 0.95 1,040 0.0 0.0 1.2 2,600 2,600 2,600 130 161 9 5 1 8 5 218 0.3 140 3.6 100 1089 Bogan 1,190 1,050 1,030 1,140 1.01 1,040 0.86 1.01 900 0.9 0.3 0.3 2,500 2,500 2,500 140 47 22 1 1 2 23 0.0 1.9 50 0 2090 Guyra 1,190 1,230 1,230 1,120 0.95 1,170 0.89 0.95 1,050 1.1 1.0 2,900 2,900 2,900 66 18 1 27 0.091 Cabonne 1,130 1,160 1,210 1,150 0.95 1,150 0.85 0.95 980 1.7 2.6 0.6 2,200 2,200 2,200 100 41 28 1 3 3 3 7 43 0.0 4.4 100 192 Carrathool (Groundwater) 1,130 1,150 1,070 1,070 0.95 1,010 0.83 0.95 850 0.2 0.3 0.6 2,000 2,000 2,000 110 474 2 3 3 8 19 4 327 0.3 3.993 Tumbarumba 1,080 1,200 1,200 0.95 1,140 0.88 0.95 1,010 0.5 0.0 2,000 2,000 2,000 170 65 18 2 1 1 2 3 291 0.3 23 5.3 17 3394 Gundagai 1,000 1,040 1,030 1,040 1.02 1,050 0.85 1.02 890 0.8 0.8 1.9 2,400 2,400 2,400 210 36 29 1 1 3 83 0.1 2.8 33 100 5 296 Warren (Dual Supply) 1,060 1,060 1,060 1,050 0.91 960 0.89 0.90 850 0.0 0.1 0.2 1,800 1,800 1,800 100 53 18 0 5 2 4 2.1 100 297 Bombala 900 880 890 850 0.95 840 0.87 0.95 740 0.7 0.4 0.4 1,900 1,900 1,900 110 70 12 2 3 4 2.4 100 198 Walcha 810 880 880 860 1.01 890 0.84 1.01 750 1.2 0.7 0.5 1,700 1,700 1,700 110 56 16 1 1 3 5 16 0.0 2.3 100 0100 Balranald (Dual Supply) 840 850 850 880 0.95 810 0.87 0.95 700 0.4 0.6 3.0 2,000 2,000 2,000 100 30 27 2 3 10 363 0.3 2.5 100101 Murrumbidgee (Groundwater) 770 820 820 990 1.03 840 0.90 1.03 750 2.3 3.1 2.5 1,700 1,700 1,700 29 29 1 4 3 10 6 0.0 2.4 0103 Central Darling (Dual Supply) 720 730 690 680 1.00 690 0.93 1.00 640 0.0 0.3 0.3 1,400 1,400 1,400 110 63 11 2 4 2 8 13 4.4 67 1104 Boorowa 610 660 660 0.94 620 0.91 0.94 560 0.2 0.0 2.0 1,200 1,200 1,200 100 47 13 1 1 1 2 34 0.0 3.2 0105 Brewarrina 550 560 560 540 0.86 480 0.88 0.86 420 2.0 0.2 0.0 1,500 1,500 1,500 130 38 13 2 1 1 4 11 171 0.1 6.2 67 0106 Jerilderie (Dual Supply) 490 500 500 480 0.93 460 0.77 0.93 360 0.8 0.6 0.6 770 770 770 43 11 1 1 2 9 0.0 11 2.2 100

0.95 0.87 0.95 18 77 2.4 33 1 1

Properties served per km of main 27 Capital Expenditure/prop $185 2.0 employees per 1,000 propertiesMedian All LWUs (Statewide basis) 33 $252 1.4

connected properties Total Population 1.8 M 160 water treatment works (Note 1) Total WS Capital Expenditure $305M (including bulk suppliers)

residential connected properties 100 dams Reported No. of WS employees 1,340

28,950 km of main (includes bulk suppliers)

Notes: 1. In addition to these water treatment works, the LWUs also have 105 chlorinators/aerators (see Appendix D1).

WATER UTILITY


(%) (Permanent)

WORKFORCE





Capital Expenditure


Out-sourcing

Days Lost

(18) (22b) (23)C1 (40)

Due to Injuries

No. (%)

Medians (% of LWUs basis) 200 to 1,500 Properties


Totals (excluding bulk suppliers) 785,000

711,000


Table 10: Water supply – asset management and water resource management WATER UTILITY

Mains Maintenance

Cost

(kL/km/d) (ILI)Mains

(km per 100 km)

Service Connections

(%)

Water Meters

(%)

($'000 per 100km of

Main)

(% of CRC)

($'000 per 100km of Main)

(41a)A 11

(41b)A 9

Type(41c)

Year(41d)

Result %

(41e)(44) (45) (45a) (46) (47) (48)

2005/06 2006/07 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2005/06 2006/07 2007/08 2005/06 2006/07 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2005/06 2006/07 2007/08 2005/06 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2005/06 2006/07 2007/0856 56 58 54 48.0 48 125 18.00 18

Sydney Water 96 94 91 5.6 1.5 35 35 30 6 6 5 526,400 509,930 481,701 4 203 199 182Hunter Water 87 85 80 3.9 1.2 53 37 30 376 370 225 69,900 70,600 66,009 6 205 195 177Sydney Catchment Authority

LWUs with > 10,000 Properties1 Gosford 40 20 1.4 1.0 43 36 29 295 280 181 0.2 0.7 4.3 1 0.0 52 15,500 13,600 12,100 2 2 101 113 180 147 1352 Wyong 30 30 30 1.5 1.0 RDT 2004 5.0 5 4 4 31 33 39 0.1 0.8 3.7 356 14,816 12,600 12,800 716 1,233 832 9 8 102 113 163 139 1463 Shoalhaven 50 40 80 2.5 1.0 WM 2008 9.0 9 14 9 3 59 0.1 2.3 58 0.2 66 16,214 13,000 12,400 2,869 109 147 15 20 150 148 171 165 1444 Rous (Bulk Supplier) (NO SGE) 2.0 11 10 24 3 2 2 0.0 0.4 1514 0.3 438 864 810 630 145 1,6815 MidCoast (Unfiltered) 70 60 90 2.3 1.1 NF[34] 2008 11.0 13 10 9 0.9 251 10,700 9,510 8,940 1 1 177 138 178 167 1496 Tweed 80 70 70 2.2 1.1 4 10 10 59 47 34 0.3 0.2 2.2 781 1.0 9,624 9,840 9,030 181 316 262 3 4 128 119 208 214 1747 Port Macquarie-Hastings (Unfiltered 50 100 40 1.3 1.0 5 4 2 21 12 7 0.4 0.2 3.0 286 0.5 60 6,617 6,510 6,090 117 158 3 120 171 157 1548 Riverina (Groundwater) (NO SGE) 100 140 130 1.9 1.3 13 20 13 92 83 54 0.5 0.2 7.0 112 0.8 37 15,876 17,600 14,800 166 195 362 410 327

10 Coffs Harbour (Unfiltered) 40 50 50 1.8 1.0 WM 2008 9 9 7 40 37 20 0.1 0.1 11.3 24 0.1 137 6,370 5,800 5,630 423 5 93 11 11 117 118 184 179 16911 Albury City 90 100 50 1.8 1.2 14 15 8 1.0 0.1 3.9 320 0.5 118 9,296 8,240 5,730 52 98 168 187 302 276 19312 Fish River WS (Unfiltered, Bulk Supplier) 4.8 4 3 2 0 0 0.0 0.0 0.1 851 1,210 1,27013 Tamworth Regional 90 150 200 5.9 7.0 13 12 28 7 0.0 0.2 1.9 494 1.2 125 10,370 8,710 8,470 53 90 150 17 35 165 319 229 19214 Clarence Valley 70 100 1.7 1.0 6 10 19 55 51 0.3 0.1 2.7 14 0.1 54 7,523 9,310 6,650 138 103 176 2 4 126 238 184 17415 Eurobodalla (Unfiltered) 130 170 3.4 2.2 5 2 3 2 3 0.6 1.8 94 4,518 4,060 4,440 143 184 7 8 132 153 159 126 11916 Wingecarribee 110 70 1.6 1.0 21 9 78 59 60 0.5 0.0 1.8 140 0.6 125 4,742 4,940 4,240 2 54 2 2 155 139 192 214 16817 Queanbeyan (Reticulator) 90 50 2.2 1.0 RDT 2007 2 6 5 0.3 0.3 2.9 36 4,370 4,530 3,780 2 1 133 135 209 211 18818 Dubbo 100 290 150 4.8 3.2 5 5 7 38 26 20 0.5 0.0 7.4 118 0.3 195 8,850 10,400 7,350 26 99 185 163 385 431 32219 Orange 180 70 140 4.6 1.9 RDT 2007 12 30 70 123 116 0.4 0.1 1.4 151 8,611 9,000 8,170 3,121 2,836 3,394 32 100 129 126 230 323 17720 Goulburn Mulwaree 50 40 1.7 1.0 12 28 0.8 0.3 12.4 498 0.6 258 2,310 2,560 2,360 26 74 146 143 137 14721 Bathurst Regional 90 80 2.6 1.0 6 20 11 14 5 3 0.3 0.8 3.6 152 0.3 236 7,390 7,140 5,780 741 2 2 9 24 206 192 267 291 24122 Lismore (Reticulator) 50 140 40 1.6 1.0 WM 9 22 20 35 48 42 1.2 1.0 1.7 542 1.3 4,010 3,560 3,330 5 1 196 174 16323 Bega Valley (Unfiltered) 130 80 80 1.5 1.1 RDT 2007 13.0 8 7 7 0.7 0.4 6.1 413 1.5 79 4,243 3,740 3,700 438 457 16 33 153 163 161 14424 Ballina (Reticulator) 170 40 1.3 1.0 RDT 2005 19.0 3 3 4 4 7 0.1 2.0 46 0.1 47 3,350 4,270 3,550 220 386 107 5 2 209 198 18625 Kempsey (Groundwater) 140 300 120 2.4 1.9 4 9 12 69 0.6 4.4 193 0.3 115 4,152 4,060 3,730 74 119 34 3 2 158 127 178 184 16926 Country Energy 80 80 2.2 1.3 13 10 18 0.5 0.1 1.8 723 480 6,566 6,480 6,730 1,176 1,733 1,790 9 49 138 154 317 278 28027 Byron (Reticulator) 40 60 50 2.2 1.0 WM 2008 8.0 38 9 8 1 0 10 0.5 1.0 19.0 56 2,942 2,850 2,930 222 340 340 26 22 190 181 181

28A Goldenfields (Reticulator) (NO SGE 90 70 100 0.5 1.0 19 15 7 147 105 159 2.1 0.4 33 0.3 49 5,970 5,970 4,940 285 311 294 25228B Goldenfields (Bulk Supplier) (NO SGE) 5.2 2699 5.0 69 1,245 170 730 134 169 130

80 1.9 1.0 9 10 9 39 42 39 0.5 152 115 9 8

LWUs with 3,001 - 10,000 Properties29 Armidale Dumaresq 70 70 70 2.1 1.0 24 24 0.3 0.6 9.6 411 3,110 3,150 3,140 54 53 40 24 13 136 128 243 248 25430 Griffith 170 150 110 2.1 1.0 WM 2008 6.0 14 14 15 40 25 27 1.8 0.2 0.9 202 0.9 40 9,550 8,670 7,010 737 682 629 4 162 186 703 675 54831 Lithgow 50 0.7 7 13 0.4 0.4 149 2,050 2,010 2,050 107 195 160 16032 Mid-Western Regional 80 80 50 1.1 9 9 8 41 34 0.2 3.2 232 2,890 2,650 2,210 2 162 247 322 316 19933 Richmond Valley 220 200 110 4.0 3.5 13 12 9 4 1.5 1.1 228 0.6 98 3,139 3,170 3,010 19 10 15 207 254 18934 Nambucca (Groundwater) 110 100 40 1.4 1.0 RDT 2008 3 2 2 10 8 0.3 10.8 66 0.2 96 1,750 1,740 1,550 8 9 129 121 180 156 14635 Singleton 90 140 120 2.8 1.5 18 11 12 339 333 320 0.1 2.8 11.4 2 0.0 86 3,140 2,770 2,320 23 33 181 132 335 269 21136 Parkes 160 240 240 3.0 RDT 2004 6.0 16 16 15 0.1 13 5,266 5,060 6,760 160 212 344 3 19 146 368 239 21237 Inverell 70 70 1.5 1.1 6 6 6 4 4 4 0.4 0.1 0.0 129 0.5 98 1,950 2,310 2,350 124 122 231 294 294

WATER RESOURCE MANAGEMENT

Real Losses (Leakage)(see col (9) Table 8) Main Breaks

Unplanned Interruptions to

SupplyRehabilitations Renewals

Total Urban Water Supplied

Non-potable Urban Water Supplied

% Water Recycled

(from Table 8)

Peak Week to Average

Consumption

Average Annual Residential Water Supplied

(L/d per connection)

Reservoir Drop Test (RDT)Waste Metering (WM) or

Night Flow Metering (NF[Z])Z is No. of District Meter Areas

(per 100km of Main) (per '000 properties)

ASSET MANAGEMENT

Potable + Non-potable + Recycled (Excluding Bulk

Water Exports)(ML)

For outdoor uses or industry (Including

Recycled)(ML)

(Total Vol Recycled

(Urban + Ag Use)/Total

(from Table 8) (from Table 8) Urban Water

(%)

From Tables 8 & 9(1) ÷ [(22a)]

Potable+Nonpotable(kL/property)

(41)A 10

(42)A 8

(43)C 17

(49)W 11 (50) (51) (53) (56)

W12


Note: ILI < 1.0 is meaningless & has been increased to 1.0


Table 10: Water supply – asset management and water resource management (continued) WATER UTILITY

Mains Maintenance

Cost


(km per 100 km)

Service Connections

(%)

Water Meters

(%)

($'000 per 100km of

Main)

(% of CRC)


(41a)A 11

(41b)A 9

Type(41c)

Year(41d)

Result %

(41e)(44) (45) (45a) (46) (47) (48)

2005/06 2006/07 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2005/06 2006/07 2007/08 2005/06 2006/07 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2005/06 2006/07 2007/08 2005/06 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2005/06 2006/07 2007/0856 56 58 54 48.0 48 125 18.00 18

38 Moree Plains (Groundwater) 160 160 5.4 4.9 WM 2007 6.0 78 46 706 453 1.4 1.6 7.7 17 0.0 321 3,220 3,180 9,720 75 4,944 63 157 103 484 592 93639 Cowra 80 70 90 1.3 11 11 8 8 0.7 0.3 3.3 125 2,956 2,510 2,060 191 95 176 177 321 256 19840 Central Tablelands (NO SGE) 80 60 50 0.5 1.0 17 11 11 79 60 60 1.6 2.3 1.5 109 0.6 53 1,913 1,740 1,770 226 251 241 204 19041 Muswellbrook 70 60 1.8 1.0 32 22 83 10 0.6 0.2 0.8 140 0.4 161 2,870 2,900 2,870 654 959 32 84 344 278 24042 Corowa 130 130 150 4.4 4.2 26 29 19 44 43 30 1.7 273 0.9 92 5,140 3,600 2,690 1,411 682 24 33 427 319 20743 Tumut 60 60 50 1.4 4 2.1 6.6 4.7 64 1,610 1,460 1,470 36 42 25 4 310 165 22444 Gunnedah (Groundwater) 100 130 100 2.9 1.4 10.0 11 14 13 3 4 3 0.7 0.2 3.3 295 2,528 2,980 2,190 15 41 145 152 336 393 24745 Upper Hunter 70 70 60 1.8 48 57 74 22 25 17 7.1 404 1.7 360 1,780 1,830 1,680 138 167 25 11 294 270 21646 Narrabri (Groundwater) 130 130 3.5 4.2 143 182 81 117 23 90 2.6 0.1 55 0.2 130 3,600 2,280 3,480 15 57 197 547 544 77347 Bellingen (Unfiltered) 70 180 120 3.1 1.5 10 5 7 2.1 0.3 13.0 56 1,489 1,330 1,280 129 122 272 183 17348 Leeton 170 380 9.7 9.7 RDT 2007 22.0 19 35 38 40 1.2 2.5 6.5 230 2,865 2,820 2,790 6 187 502 482 38449 Young (Reticulator) 70 100 110 3.1 1.7 RDT 2008 9.0 20 21 17 23 20 25 0.6 1.4 7.4 101 1,625 1,770 1,570 111 129 6 19 162 199 242 221 21750 Cooma-Monaro 70 2.1 22 0.1 357 1.1 206 1,700 1,080 1,700 6 318 314 32051 Forbes 120 120 80 2.4 2.2 35 33 34 210 134 123 0.7 4.2 4.2 293 2,549 2,450 1,890 199 225 166 0.3 1.1 182 212 446 499 35652 Snowy River (Unfiltered) 40 150 130 2.7 1.9 RDT 2007 6.0 13 7 10 13 3 1 2.9 1.0 0.6 18 540 900 860 6 168 193 118 133 12653 Berrigan (Dual Supply) 150 100 90 1.3 2.0 RDT 2008 30.0 18 35 29 12 46 11 0.4 0.2 2.0 203 1.1 1,999 1,920 1,330 892 857 626 3 28 250 339 591 465 215

95 2.1 1.6 15 14 15 23 41 25 1.0 140 113 13 17

LWUs with 1,501 - 3,000 Properties54 Deniliquin 160 150 70 1.5 1.9 RDT 2005 8.0 13 25 13 24 6 2 0.5 0.2 109 0.4 197 2,949 3,100 1,870 700 952 380 16 69 170 158 533 489 40355 Warrumbungle 60 50 30 0.7 11 10 3 21 0.0 2.0 1,020 980 590 11 15 368 225 14856 Yass Valley 110 110 90 1.6 2.5 11 8 8 3 11 27 0.3 0.7 5.7 72 856 840 740 20 36 154 155 193 197 16557 Wellington 250 250 130 4.3 1.9 RDT 2004 23 23 26 9 73 62 29 7.1 6.5 1.2 1331 4.5 435 1,120 1,220 1,120 0.1 167 195 241 279 30458 Cootamundra (Reticulator) 50 70 50 1.7 1.0 132 39 27 9 0.0 0.5 2.5 64 1,035 930 950 185 199 20 51 221 224 20859 Lachlan 100 90 1.0 1.1 6 12 11 23 0.1 92 1,430 1,360 1,470 32 129 8 26 247 218 314 364 36060 Glen Innes Severn 50 100 3.3 1.1 16 7 70 0.8 0.5 147 830 820 680 2 2 107 222 188 16461 Liverpool Plains 1.6 313 0.7 93 950 930 950 238 238 24262 Narromine (Groundwater) 100 3.4 1.0 7 20 30 64 20.0 2.0 4.2 168 0.7 433 1,300 1,280 1,380 121 134 323 381 374 49063 Narrandera (Groundwater) 110 3.4 23 9 75 75 212 1,460 1,430 1,400 239 327 487 41965 Murray (Dual Supply) 120 50 40 0.8 1.0 WM 2008 6.0 9 9 7 38 12 50 0.3 0.6 1.0 311 1.1 101 1,450 1,500 930 650 691 220 6 29 155 175 640 439 22567 Cobar 180 2.6 RDT 2007 6.0 6 10 4 2 2,345 2,310 2,260 158 220 5 30 675 709 72166 Cobar WB68 Tenterfield 40 40 40 1.0 1.0 18 7 9 37 36 39 1.4 1.6 9.0 61 0.1 496 440 410 76 29 139 128 171 177 19970 Kyogle 40 40 30 1.1 1.0 11 7 9 14 14 3 0.0 0.3 1.6 89 0.3 230 457 500 390 41 13 11 5 104 124 158 197 13471 Palerang 50 30 1.5 1.0 15 29 6 33 0.7 0.3 0.3 433 0.8 164 520 510 410 1 169 170 14173 Upper Lachlan 40 50 40 1.2 1.0 8 5 5 4 3 3 3.2 1.1 27.1 992 3.1 25 430 530 460 101 179 219 17974 Wentworth (Dual Supply) 30 0.3 21 12 75 1,988 1,870 1,980 1,690 1,690 630 560 56075 Coonamble (Groundwater) 190 250 190 4.8 5.7 13 39 39 63 63 63 0.0 1,251 1,210 1,060 41 41 4 16 142 179 462 462 408

60 1.6 1.0 13 10 9 24 13 29 0.5 311 124 11 26

ASSET MANAGEMENT WATER RESOURCE MANAGEMENT






% Water Recycled

(from Table 8)


Consumption







Water Exports)(ML)

(from Table 8)


Recycled)(ML)

(from Table 8)

(Total Vol Recycled


Urban Water

(%)

From Tables 8 & 9(1) ÷ [(22a)]


(41)A 10

(42)A 8

(43)C 17

(49)W 11 (50) (51) (53) (56)

W12






Table 10: Water supply – asset management and water resource management (continued) WATER UTILITY

Mains Maintenance

Cost


(km per 100 km)

Service Connections

(%)

Water Meters

(%)

($'000 per 100km of

Main)

(% of CRC)


(41a)A 11

(41b)A 9

Type(41c)

Year(41d)

Result %

(41e)(44) (45) (45a) (46) (47) (48)

2005/06 2006/07 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2005/06 2006/07 2007/08 2005/06 2006/07 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2005/06 2006/07 2007/08 2005/06 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2005/06 2006/07 2007/0856 56 58 54 48.0 48 125 18.00 18

LWUs with 200 - 1,500 Properties76 Harden (Reticulator) 110 60 60 0.7 1.0 RDT 2006 10 7 7 26 1 3 21.2 0.6 49 0.3 64 875 540 550 85 16 424 317 32279 Walgett (Dual Supply) 70 50 50 0.7 72 91 144 2,620 1,350 1,510 1,120 1,042 1,042 34 112 1,560 935 93880 Greater Hume 70 70 50 0.5 1.0 RDT 2006 15 21 3 20 63 30 0.2 0.6 3.6 12 698 640 530 23 61 16 20 158 168 319 300 22381 Gwydir 340 230 260 5.0 4.5 38 22 13 15 10 11 0.1 3.4 3.8 98 0.7 199 758 750 680 38 1 24 4 12 189 167 247 260 21982 Gloucester 40 40 50 1.2 1.3 16 12 7 96 62 0.9 1.5 1.2 22 0.1 497 410 390 400 147 117 181 165 16683 Oberon (Reticulator) 80 90 100 3.5 31 22 7 36 31 3.3 0.6 2.8 433 2.0 189 730 750 760 170 155 40684 Gilgandra (Groundwater) 130 140 3.8 11.3 RDT 2000 15.0 30 41 30 15 22 37 1.0 1.1 0.4 424 1.7 228 850 960 820 22 89 147 159 433 455 41385 Uralla 2.2 1.3 27 19 25 29 0.3 216 330 340 270 249 292 196 161 12386 Hay (Dual Supply) 50 50 50 1.3 17 32 32 11 11 0.0 0.8 191 1,700 1,520 1,320 1,318 1,277 963 114 117 1,000 1290 102187 Bourke (Dual Supply) 100 100 110 2.4 2.8 114 87 57 828 826 823 0.0 0.6 1.7 304 0.7 276 3,320 2,900 3,670 2,607 2,414 2,999 166 180 2,100 2820 335088 Wakool (Dual Supply) 110 120 100 0.9 2.1 RDT 2004 7.0 0 0 2 0.01 25 1,620 1,480 1,020 760 920 623 1,480 1260 85389 Bogan 140 130 80 1.8 2.2 RDT 2005 32 30 32 118 19 0.0 179 920 630 520 125 543 515 47990 Guyra 50 70 60 1.0 27 17 85 51 73 429 450 410 150 248 221 22791 Cabonne 40 140 140 3.8 14 11 37 27 18 25 0.0 3.3 1.8 137 341 330 380 99 47 145 21 45 129 159 161 13192 Carrathool (Groundwater) 140 80 110 0.2 1.0 10 394 0.2 4.8 65 0.5 28 940 780 1,320 266 24 618 1 488 378 48293 Tumbarumba 70 1.0 15 6 12 13 2.2 100 0.4 25 380 370 380 367 214 21994 Gundagai 110 110 140 3.8 1.6 6 8 8 28 28 28 0.0 2.4 2.8 92 645 560 680 105 111 19 100 169 155 250 244 23096 Warren (Dual Supply) 230 270 260 4.7 7.5 RDT 2008 33.0 136 58 42 3 0.0 0.2 11.0 143 740 580 580 400 246 256 1 6 158 163 660 415 41297 Bombala 80 80 80 1.0 24 31 26 78 0.0 0.4 0.6 33 445 230 230 35 15 467 242 24998 Walcha 50 40 50 0.7 5 2 4 11 2 6 1.8 0.5 0.6 132 260 230 250 178 170 223 189 204100 Balranald (Dual Supply) 30 30 20 1.1 1.0 10 13 17 647 0.0 190.8 190.8 153 770 780 660 587 599 458 820 1080 910101 Murrumbidgee (Groundwater) 180 170 240 7.4 8.7 11.0 21 45 7 8 0.2 0.5 0.5 21 840 1,030 670 12 10 1 17 759 760 550103 Central Darling (Dual Supply) 20 20 20 0.2 1.0 19 30 32 106 75 87 7.9 1.7 1.5 170 450 340 350 369 260 270 318 506 470 601104 Boorowa 0.9 RDT 10 28 44 0.0 32 0.1 51 210 360 220 372 375 216105 Brewarrina 110 80 130 1.8 65 82 39 0.0 0.2 84 0.3 224 1,170 1,060 830 790 540 63 125 506 366 400106 Jerilderie (Dual Supply) 40 40 40 0.5 1.0 20 19 30 22 11 9 107 270 360 390 150 239 269 1 6 660 886 942

80 1.2 1.4 20 22 19 27 24 28 0.1 84 140 16 19

Leakage 80 1.8 1.1 Main Breaks per 100km of main 12 Interruptions 29 per 1,000 properties Renewals 0.1% of CRC % of Total Urban Water Recycled 17% Av Annual Res Water Supplied 220Median All LWUs (Statewide basis) 70 9 37 0.1% 173

31 LWUs reported recent leakage testing Total Urban Water Supplied ML ML Non-potable Urban Water Supplied

+ There are 11 LWUs with a dual water supply in 2007/08; Balranald, Berrigan, Bourke, Central Darling, Hay, Jerilderie, Murray, Wakool, Walgett, Warren, Wentworth.For these 11 LWUs, note 12 on page 27 reports the approximate total potable annual residential water supplied per property. This is lower than the value reported in Column 56 as it is calculated only for those towns with a dual supply.

Note: 1. The reported Real Losses showin above for NWI indicator A10 have been rounded in recognition of the significant inherent errors in the determination of distribution system leakage.2. LWUs with >20 connections/km should use Real Losses (L/connection/day) (column (41)) for comparison purposes.

LWUs with <20 connections/km should use Real Losses (L/km water main/day) (column (41a)) for comparison purposes.3. Leakage relates only to Total Urban Water Supplied (potable) and excludes non portable water supplied and bulk water exports.

ASSET MANAGEMENT WATER RESOURCE MANAGEMENT






% Water Recycled

(from Table 8)


Consumption







Water Exports)(ML)

(from Table 8)


Recycled)(ML)

(from Table 8)

(Total Vol Recycled


Urban Water

(%)

From Tables 8 & 9(1) ÷ [(22a)]


(41)A 10

(42)A 8

(43)C 17

(49)W 11 (50) (51) (53) (56)

W12




Totals for all LWUs (excluding bulk suppliers) 278,000 29,000


Table 11: Water supply – financial and efficiency

Revenue perproperty

Externalities(Fees to State

Water)

($)

Res Revenue(% of annual

rates &charges)

(%)*

Res Water Supplied(% of water supplied

excluding waterlosses)

WrittenDown Cost

($M)

CurrentReplacement

Cost($M)

CurrentReplacement

Cost perAssessmnt

($)

Annual Fees& Charges

($/assessment)

DeveloperCharge

($/assessment)($/property)

(57a)F5

(58)F 4

(59) -60 (61) (62) (64a) (64b) (66)

06/07 07/08 07/08 07/08 07/08 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 06/07 07/08 07/08 05/06 06/07 07/08 04/05 05/06 06/07 07/08 04/05 05/06 06/07 07/08173 173 51 179 205.0 205.0 199.0 89.0 183 183

Sydney Water 810,000 738,000 84 46 45 62 2.7 1.9 -0.5 244 224 260 336

Hunter Water 102,800 87,300 66 13 23 30 5.0 3.5 2.0 162 147 210 186

Sydney Catchment Authority 151,160 160,000

LWUs with > 10,000 Properties FALSE #N/A #N/A

1 Gosford 25,790 23,600 339 90 75 455 568 8,480 -7 2 5 -1.3 -0.4 -0.3 -31 -53 0.003 2 14 25 248 277 285 270 137 156 138 130

2 Wyong 39,184 29,200 494 90 75 455 624 10,199 4 10 15 1.4 3.2 0.0 -103 -291 0.02 84 134 169 227 236 314 276 98 116 124 107

3 Shoalhaven 15,243 15,200 336 66 60 281 443 8,972 -12 -8 -8 0.8 0.6 -0.3 58 -17 0.02 15 12 15 207 203 219 233 111 110 113 119

4 Rous (Bulk Supplier) (NO SGE) 9,634 12,300 10 309 439 9,377 -11 6 10 0.5 0.3 -0.2 27 -248 0.05 14 37 84 177 187 143 159 81 95 67 73

5 MidCoast (Unfiltered) 17,707 18,200 504 73 68 260 444 11,817 -12 -4 6 6.6 2.4 0.2 208 -257 0.29 358 72 120 274 260 258 326 65 51 53 79

6 Tweed 20,650 20,800 676 77 71 339 514 14,847 -15 -8 -5 1.1 1.4 1.3 212 143 0.02 0 475 243 257 289 287 123 138 142 142

7 Port Macquarie-Hastings (Unfiltere15,967 16,700 585 87 75 336 461 15,325 3 1 1 1.3 1.1 0.7 57 18 -62 0.04 14 62 54 299 339 282 239 94 104 94 100

8 Riverina (Groundwater) (NO SGE) 18,004 16,700 600 73 62 136 236 8,158 -8 -8 -7 3.1 5.1 3.4 168 165 50 253 237 255 277 283 65 73 75 81

10 Coffs Harbour (Unfiltered) 14,184 16,500 698 73 74 192 267 10,628 -13 -5 13 5.6 2.9 3.7 298 129 0.004 189 333 353 215 215 227 236 103 102 106 115

11 Albury City 8,916 7,790 355 69 75 180 310 14,536 -4 -3 -2 -0.2 -0.3 -0.8 -3 -140 3.9 17 3 3 207 222 228 270 94 101 94 114

12 Fish River WS (Unfiltered, Bulk S 7,154 7,154 100 4,000 -13 31 3113 Tamworth Regional 12,003 14,000 694 64 54 152 268 13,297 -14 -14 -8 4.4 2.7 3.0 155 240 12.5 24 32 35 313 346 340 333 113 105 115 109

14 Clarence Valley 24,635 30,300 1,473 66 59 212 298 14,204 -10 2 10 1.0 1.1 9.9 124 1018 0.03 84 49 54 291 246 244 171 143 153

15 Eurobodalla (Unfiltered) 10,130 12,100 637 83 70 143 213 10,535 -9 -10 0 1.1 1.5 2.4 116 177 0.04 40 13 8 308 317 329 326 155 171 155 160

16 Wingecarribee 9,693 7,980 447 81 75 96 159 8,451 -19 -18 -16 4.5 3.8 0.4 191 -21 79 13 174 199 249 292 87 101 108 120

17 Queanbeyan (Reticulator) 10,378 10,300 647 90 75 104 163 10,541 -6 -7 -11 -0.1 0.6 2.2 72 152 0.02 0 0 0 191 375 363 349 47 96 97 110

18 Dubbo 11,017 8,470 542 74 72 168 194 13,811 20 10 11 2.9 1.1 -0.3 80 -107 5.6 32 64 89 367 385 444 437 140 149 162 150

19 Orange 12,285 10,200 637 90 66 116 211 13,154 -11 -6 -8 6.0 4.6 1.0 269 -40 0.1 4 22 27 325 325 300 317 114 113 109 128

20 Goulburn Mulwaree 6,110 6,790 701 71 63 129 210 22,384 8 4 3 1.5 1.2 0.5 122 -175 0.1 36 93 134 202 276 340 330 98 109 108 92

21 Bathurst Regional 8,474 8,990 611 65 61 121 189 13,576 -11 -6 -6 0.3 0.5 1.1 32 133 0.1 29 31 11 357 360 403 373 139 139 147 138

22 Lismore (Reticulator) 5,596 6,360 459 74 69 74 136 10,316 -9 -4 -1 4.2 0.6 -1.6 41 -117 0.02 7 6 3 302 309 306 340 79 77 80 97

23 Bega Valley (Unfiltered) 6,868 7,980 578 77 70 96 157 11,024 -19 -14 -15 -0.2 12.8 1.6 888 185 1.3 1 1 1 317 336 348 336 175 177 167 162

24 Ballina (Reticulator) 5,293 5,980 429 74 75 82 136 9,107 -20 -10 -11 -1.7 0.1 -1.2 42 -17 0.1 0 0 0 368 321 317 317 88 88 90 102

25 Kempsey (Groundwater) 6,704 6,710 548 67 62 220 306 26,005 -90 5 3 1.9 1.1 -0.4 90 -135 1.6 125 123 134 216 264 277 305 79 94 120 114

26 Country Energy 11,766 12,300 1,141 49 62 60 5,600 -0.1 -42 62 910 944 869 800 279 385 366 210

27 Byron (Reticulator) 4,705 4,620 440 72 72 49 73 6,626 -27 -19 -16 1.1 0.2 -1.3 56 -59 0.02 2 2 2 360 340 353 375 115 107 132 126

28A Goldenfields (Reticulator) (NO SG 6,219 5,500 555 66 39 105 204 19,365 -14 -13 -2.3 -0.3 -1.3 125 -2 589 748 700 657 90 96 83 107

28B Goldenfields (Bulk Supplier) (NO 6,539 5,430 57 0 101 169 8,915 -13 -12 2.8 0.4 -0.5 21 -30 204 220 254 216 40 43 40 49

-11 -6 -2 1.3 1.1 0.5 85 -19 300 303 317 108 114 117

LWUs with 3,001 - 10,000 Properties FALSE #N/A #N/A

29 Armidale Dumaresq 4,680 4,480 542 83 70 96 102 12,034 -4 -2 1 -1.1 -0.9 -0.3 5 -81 -262 0.1 26 31 35 360 402 467 526 191 174 211 264

30 Griffith 7,310 6,090 752 69 63 98 113 11,883 -14 -14 -7 3.3 3.5 0.4 281 1 423 503 562 551 139 205 219 228

31 Lithgow 3,770 4,030 515 85 64 23 52 6,527 -15 -9 -8 -1.9 -5.2 -1.4 -118 -6 155 342 338 467 473 210 189 218 173

32 Mid-Western Regional 4,860 4,510 587 79 64 58 93 13,442 4 2 1 1.2 1.3 0.7 94 4 371 91 86 401 397 419 403 178 131 128 118

33 Richmond Valley 4,900 4,270 607 58 40 48 77 11,442 -13 -8 -9 1.6 2.3 0.4 158 -7 0.1 359 390 458 439 158 164 208 206

34 Nambucca (Groundwater) 2,330 2,350 383 66 57 39 66 10,257 -22 -16 -15 4.3 2.1 0.9 185 55 0.7 3 3 1 184 169 186 200 76 70 73 80

35 Singleton 4,940 4,110 654 56 60 48 77 11,734 -33 -26 -25 6.6 4.7 0.9 465 147 14.5 293 315 352 371 97 97 98 109

36 Parkes 5,790 5,400 922 57 18 62 122 19,751 -30 -22 -20 4.0 1.9 0.7 384 -582 8.4 456 483 551 570 69 77 72 70

(68)+

Medians (% of LWUs basis excl bulksuppliers) for >10,000 Properties

(63a)F 17

(65)

($/property)

(57)F 1

(63)F22

Total RevenueWater

(excl. CapitalWorks Grants)

Residential RevenueCurrent Replacement Cost (CRC)

of System AssetsNet Debt to Equity ERRR Cross Subsidies Operating Result

WATER UTILITY

(67)F 11**

(66a)

($'000)

EFFICIENCY (SEE ALSO COST RECOVERY TABLE 6)FINANCIAL (SEE ALSO COST RECOVERY TABLE 6)


($/property)

Loan Payment

($/property)

Management Cost

($/property)(%)(%)

see also Table 6 Col (12)


Table 11: Water supply – financial and efficiency (continued)

Revenue perproperty


Water)

($)


rates &charges)

(%)*



WrittenDown Cost

($M)

Current

Replacement

Cost

($M)

Current

Replacement

Cost per

Assessmnt

($)


($/assessment)

DeveloperCharge


(57a)F5

(58)F 4

(59) -60 (61) (62) (64a) (64b) (66)

06/07 07/08 07/08 07/08 07/08 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 06/07 07/08 07/08 05/06 06/07 07/08 04/05 05/06 06/07 07/08 04/05 05/06 06/07 07/08173 173 51 179 205.0 205.0 199.0 89.0 183 183

37 Inverell 4,000 3,570 671 78 67 41 68 12,558 -6 -7 -6 3.5 3.1 1.0 11 252 -48 0.6 52 52 52 388 369 390 479 118 119 123 140

38 Moree Plains (Groundwater) 3,150 2,850 643 82 75 37 58 12,742 2 1 5 1.1 1.7 -0.2 152 -279 1.3 36 23 276 315 593 474 496 129 197 151 183

39 Cowra 4,060 4,170 796 67 51 38 89 16,149 -1 1 3 -1.6 1.4 0.8 30 -16 9.2 10 8 53 453 510 524 557 272 288 281 273

40 Central Tablelands (NO SGE) 3,580 3,440 657 50 46 54 105 19,107 13 6 6 0.3 0.9 -0.2 23 -91 115 113 111 374 465 401 383 178 201 184 186

41 Muswellbrook 5,200 5,090 963 67 65 42 61 10,978 -25 -15 -15 12.6 3.8 4.5 414 463 32 27 78 356 435 549 424 52 117 131 128

42 Corowa 2,060 2,090 435 68 52 30 46 8,904 -11 -13 -9 0.0 -1.7 -2.7 -57 -265 12.9 259 269 352 422 105 123 130 185

43 Tumut 2,130 2,060 485 76 64 33 54 12,046 -10 -7 -5 1.1 0.3 -0.7 66 -12 2.7 9 3 254 262 321 340 82 83 88 78

44 Gunnedah (Groundwater) 2,470 2,350 518 84 51 31 49 11,089 -14 -12 -11 3.5 3.9 2.6 295 147 0.2 27 15 15 221 232 237 244 53 71 69 63

45 Upper Hunter 3,140 3,170 678 78 61 22 34 7,387 -30 -28 -26 6.4 6.7 3.6 440 229 0.1 314 364 369 441 115 139 151 157

46 Narrabri (Groundwater) 1,450 1,370 317 90 75 10 47 10,710 -37 -35 -35 0.8 -1.2 -2.5 80 -870 1.5 4 2 4 189 195 292 297 58 58 92 97

47 Bellingen (Unfiltered) 2,460 1,880 474 90 60 21 37 8,690 -27 -30 -1.6 0.1 88 0.5 236 235 319 135 125 189

48 Leeton 2,780 2,130 536 77 61 23 50 11,498 -15 -15 -17 3.5 3.5 -1.4 185 -15 6 6 6 374 357 413 436 86 93 166 191

49 Young (Reticulator) 2,570 2,320 536 62 62 14 24 5,674 -25 -17 -18 9.8 4.0 3.0 154 20 9 9 9 350 313 362 294 35 35 35 35

50 Cooma-Monaro 2,500 2,160 606 81 64 22 42 11,080 -27 -26 -18 6.7 6.7 0.7 279 16 322 334 372 428 135 147 118 170

51 Forbes 1,970 1,850 549 90 70 21 50 14,925 -22 -21 -23 6.2 2.2 -1.3 196 37 13.8 32 33 34 234 298 355 410 45 46 61 59

52 Snowy River (Unfiltered) 1,600 1,970 505 90 58 25 37 13,531 1 1 0.0 0.6 -1.8 53 -125 0.2 9 17 37 267 264 432 117 81 134

53 Berrigan (Dual Supply) 2,250 2,450 701 84 71 26 38 10,707 -14 -6 -7 2.9 1.7 1.9 134 128 4.6 75 65 94 310 338 379 411 96 97 97 97

-15 -12 -9 3.3 2.0 0.4 156 -6 338 385 424 119 125 140

LWUs with 1,501 - 3,000 Properties FALSE #N/A #N/A

54 Deniliquin 1,850 2,040 640 80 75 24 43 13,027 -24 -18 -16 2.8 -0.1 -0.3 59 -177 11.5 23 25 23 342 446 444 489 142 200 216 249

55 Warrumbungle 1,450 1,450 74 17 42 10,500 -13 -4.0 -123 275 383 383 142 60 60

56 Yass Valley 1,610 1,630 541 90 75 22 48 15,652 -14 -0.7 -69 0.3 2 315 345 108 149

57 Wellington 2,300 1,750 609 73 75 16 25 8,654 12 17 26 7.8 4.4 -0.3 193 -101 1.4 89 185 218 371 412 430 483 117 120 149 175

58 Cootamundra (Reticulator) 1,290 1,110 385 80 75 3 13 4,315 -8 -20 -21 2.3 -1.4 -5.8 -281 -64 319 318 310 265 54 55 42 45

59 Lachlan 1,880 1,860 695 77 64 24 51 19,615 -16 -12 -0.5 -0.4 34 11.4 512 402 574 109 70 77

60 Glen Innes Severn 1,260 1,180 411 90 75 16 32 10,012 -14 -12 -12 -0.9 -0.1 -0.7 -9 -45 1 1 1 295 287 293 103 99 107

61 Liverpool Plains 890 1,100 434 90 64 24 42 16,342 -19 -9 -6 -0.5 -3.7 -2.5 -83 -235 15 12 26 301 293 379 331 85 84 119 88

62 Narromine (Groundwater) 1,120 970 464 90 75 4 15 7,043 -39 -40 -40 4.6 6.5 2.1 172 93 2.4 357 322 357 345 93 103 110 101

63 Narrandera (Groundwater) 1,310 1,150 569 80 64 8 14 6,533 -38 -38 -32 5.8 5.5 3.0 346 -168 5.3 271 336 370 362 89 91 114 118

65 Murray (Dual Supply) 1,680 1,470 553 76 63 28 37 13,239 22 3 3 6.8 2.3 0.2 226 -23 5.6 84 76 115 354 306 319 340 113 98 108 127

67 Cobar 1,880 1,330 616 90 66 13 22 9,900 -11 -8 -4 0.4 3.5 -1.1 221 -25 0.4 327 527 546 104 37 47 34

66 Cobar WB (Bulk Supplier) 1,400 61 115 -2.1

68 Tenterfield 1,070 920 513 82 75 12 34 18,225 -12 -7 -4 -1.6 -0.9 -2.6 -26 -271 0.3 419 374 384 451 182 179 171 191

70 Kyogle 930 810 428 75 59 7 18 9,051 -16 -13 -10 -8.6 4.1 2.2 147 61 0.1 240 259 304 292 108 112 117 104

71 Palerang 1,000 1,580 838 90 64 13 24 12,115 -15 -14 0.7 4.3 372 0.1 10 20 372 354 85 128

73 Upper Lachlan 1,140 1,400 757 90 74 9 20 10,849 -3 -3 -4 1.4 3.4 4.7 139 218 59 64 64 359 324 368 376 100 94 103 116

74 Wentworth (Dual Supply) 1,950 1,820 817 88 64 17 20 8,480 7 0 -5 2.7 2.5 2.8 131 160 16.9 150 145 135 521 472 438 360 98 93 92 90

75 Coonamble (Groundwater) 410 380 241 90 65 5 13 8,578 -54 -45 -45 8.6 -2.9 -8.3 53 -101 0.4 146 186 262 377 20 20 28 154

Medians (% of LWUs basis) for 3,000 to10,000 Properties

(68)+(63a)

F 17(65)

($/property)

(57)F 1

(63)F22

Total RevenueWater




WATER UTILITY

(67)F 11**

(66a)

($'000)



($/property)

Loan Payment

($/property)

Management Cost

($/property)(%)(%)



Table 11: Water supply – financial and efficiency (continued)

Revenue perproperty


Water)

($)


rates &charges)

(%)*



WrittenDown Cost

($M)

CurrentReplacement

Cost($M)

CurrentReplacement

Cost perAssessmnt

($)


($/assessment)

DeveloperCharge


(57a)F5

(58)F 4

(59) -60 (61) (62) (64a) (64b) (66)

06/07 07/08 07/08 07/08 07/08 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 06/07 07/08 07/08 05/06 06/07 07/08 04/05 05/06 06/07 07/08 04/05 05/06 06/07 07/08173 173 51 179 205 0 205 0 199 0 89 0 183 183

LWUs with 200 - 1,500 Properties FALSE #N/A #N/A

76 Harden (Reticulator) 1,500 1,330 755 45 75 14 27 14,961 1 -1 -2 -2.2 0.6 -0.6 34 -51 0.1 40 37 107 573 589 558 557 52 74 80 103

79 Walgett (Dual Supply) 1,260 1,190 751 90 64 12 26 13,967 -26 -17 -19 -4.8 -1.7 -2.1 -109 -145 21.6 27 30 17 591 684 582 664 133 125 209 252

80 Greater Hume 820 610 367 77 72 15 23 13,294 -7 -5 -6 -1.0 -0.3 -1.8 6 -117 0.9 282 246 379 374 77 88 77 78

81 Gwydir 800 1,180 816 68 62 9 13 8,385 24 19 0.6 2.1 -364 1.8 224 116 366 562 82 116

82 Gloucester 1,000 1,060 623 82 67 8 16 8,908 -2 -3 -5 2.7 0.0 -2.0 19 -102 0.3 545 397 468 543 73 47 103 94

83 Oberon (Reticulator) 1,070 910 701 42 64 6 8 6,016 0 -2 4 4.5 2.6 -0.1 9 95 -301 84 84 87 238 240 378 567 41 52 65 89

84 Gilgandra (Groundwater) 730 670 487 78 69 8 12 8,847 -17 -13 -16 2.9 3.7 1.2 188 118 2.4 1 8 289 252 235 251 79 30 30 31

85 Uralla 460 590 378 90 75 16 17 10,643 -14 -5 -3 -1.4 -2.3 -0.5 -185 -214 0.1 77 290 333 417 401 94 134 88 148

86 Hay (Dual Supply) 730 660 509 74 65 7 14 10,661 -12 -16 -17 -0.7 -0.1 -0.9 54 24 10.2 1 311 338 355 410 93 85 83 93

87 Bourke (Dual Supply) 1,130 1,160 983 90 64 6 21 17,772 7 1 0 -5.4 1.4 -3.3 53 -177 0.7 106 132 177 501 613 646 725 118 129 70 92

88 Wakool (Dual Supply) 1,410 1,110 788 65 51 25 29 20,012 9 4 3 1.5 2.1 0.4 315 10 10.6 294 278 223 448 390 479 448 90 62 74 73

89 Bogan 1,010 810 772 90 75 10 24 23,152 -6 -1 0 -5.2 -2.3 -3.0 -194 -277 0.2 40 41 8 520 708 923 771 219 256 290 176

90 Guyra 860 880 749 90 64 12 15 12,066 -9 -5 -4 1.6 2.1 2.1 274 -271 0.1 3 2 2 314 342 370 420 76 61 100 93

91 Cabonne 820 750 650 75 75 18 38 31,826 -23 -13 -14 1.5 -0.5 -1.7 108 -154 1.8 37 18 343 372 557 515 114 112 119 128

92 Carrathool (Groundwater) 980 920 911 90 64 41 66 61,836 -5 -2 -1 -1.5 0.0 -1.7 -33 -662 8.4 14 34 37 500 721 752 782 100 65 133 190

93 Tumbarumba 600 630 547 74 64 10 17 14,295 -10 -6 -5 6.7 1.8 0.8 109 72 0.6 13 9 9 262 224 258 300 92 80 112 121

94 Gundagai 530 440 413 52 48 8 14 13,703 -13 -9 -10 0.3 1.2 -2.0 125 -102 6.0 337 342 356 355 73 81 80 80

96 Warren (Dual Supply) 470 430 454 88 75 6 11 10,845 -1 -3 -4 -0.4 -0.4 -0.8 -42 -57 9.1 30 30 25 340 323 340 349 64 70 91 93

97 Bombala 440 460 546 87 75 6 12 13,959 -23 -14 -16 1.7 1.1 1.1 146 138 0.6 17 256 343 366 271 92 114 137 71

98 Walcha 620 480 540 90 69 13 14 16,377 -6 -3 -3 -0.6 0.8 -0.5 131 -213 0.1 385 422 442 478 121 98 106 126

100 Balranald (Dual Supply) 1,770 630 775 80 75 10 13 15,476 12 11 13 1.3 13.1 0.3 1448 -51 13.1 163 214 185 349 397 489 479 60 67 126 124

101 Murrumbidgee (Groundwater) 320 310 363 79 74 2 5 6,258 -18 -23 -28 2.1 2.1 -1.9 110 4 215 195 211 254 97 100 93 101

103 Central Darling (Dual Supply) 620 590 855 90 75 9 15 19,900 -4 -8 -7 0.7 0.3 0.0 10 -187 639 560 514 565 75 75 75 75104 Boorowa 420 550 883 90 64 5 11 16,681 5 3 -2 2.2 3.6 3.1 285 245 0.3 125 97 97 326 292 292 385 50 37 37 42

105 Brewarrina 640 610 1,277 75 66 5 11 19,619 -18 -10 -12 3.0 4.4 -0.2 358 504 -8 0.7 715 802 821 1001 49 71 96 233

106 Jerilderie (Dual Supply) 290 320 695 65 71 4 7 14,940 -24 -12 -14 2.1 1.4 0.8 147 104 6.8 509 480 425 412 70 87 86 84

-7 -5 -5 1.3 1.1 -0.5 108 -102 381 425 463 80 91 93

Current Replacement Cost $/Assessment 11,800 Net D/E -9 ERRR 0.7 OMA Cost per property $320 Management Cost $130

Median All LWUs (Statewide basis) 10,800 -2 0.2 $300 $118

$475MTotal Revenue Total CRC $10300M

* Where the residential revenue from usage charges is reported to be greater than 90%, a maximum value of 90% has been adopted. This is shown in italics bold in column (58).

** The Operating Cost and Total Cost shown in the table exclude the purchase cost of water but include part of the operating cost of the bulk water provider, apportioned according to the ratio of water purchased to total water supplied to all customers.

This differs from the NWI definition, as indicated in Note 15 on page 27.

+ If the reported management cost is less than $20/property or not reported, the previous year's management cost has been adopted in column (68a) and is shown in italics bold . In such cases, the OMA cost per property has not been increased to include this adopted management cost.

Totals for all LWUs(including bulk suppliers)

Medians (% of LWUs basis) for 200 to 1,500Properties


(68)+(63a)

F 17(65)

($/property)

(57)F 1

(63)F22

Total RevenueWater




WATER UTILITY

(67)F 11**

(66a)

($'000)



($/property)

Loan Payment

($/property)

Management Cost

($/property)(%)(%)



Table 12: Water supply – health and levels of service

No. zonescompliant

No. zonescompliant

% Pop'nwith

complianc

Basis?(69a)

ExternalAssessmnt

(69b)

(70a)H 4

(71a)H 2

(71b)H 3

Restrictions(75a)C18

Legal Action(75b)C19

H6 H5 05/06 06/07 07/08 05/06 06/07 07/08 07/08 05/06 06/07 07/08 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08126 125 139 135 0 137 0 97 00 97 0 105 00 105 00 129 00 129 00 125 125 121 121

Sydney Water ISO 9001 Yes 100 100 100 13 of 13 100 100 100 13 of 13 100 1 1 1 0 0.4 0.5 2 0 6 6 5 117 119 167

Hunter Water ADWG No 100 100 100 4 of 4 100 100 100 4 of 4 100 7 4 3 10 8 4 8 0 387 372 225 49 176 118

Sydney Catchment AuthorityLWUs with > 10,000 Properties

1 Gosford 100 100 100 100 92 100 1 of 1 100 100 100 1 of 1 100 58 56 94 15 0.1 6.9 295 280 181 61 65 45 100 100 100

2 Wyong 100 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 9 7 3 1 2 2 0.2 31 33 39 180 150 202 100 100 100

3 Shoalhaven HACCP 100 100 100 100 100 100 4 of 4 100 100 100 4 of 4 100 3 3 3 5 6 1 3 59 180 180 13 29 0

4 Rous (Bulk Supplier) (NO SGE) ADWG 100 100 100 100 100 100 1 of 2 100 100 100 1 of 2 100 0 0 0.1 0.0 3 2 2 180 180 180 0 43

5 MidCoast (Unfiltered) ADWG Yes 100 100 100 91 91 92 2 of 4 100 100 100 2 of 4 91 32 31 27 49 52 27 5 0.4 348 0 0 0

6 Tweed 100 100 100 94 93 100 2 of 3 100 100 100 3 of 3 100 2 1 1 38 32 23 0.1 59 47 34 120 120 120 0 0 0

7 Port Macquarie-Hastings (Unfiltered) 100 100 100 100 91 100 5 of 5 100 100 100 5 of 5 100 8 6 6 16 22 22 0.3 0.1 21 12 7 192 180 210 100 100 100

8 Riverina (Groundwater) (NO SGE) HACCP Yes 100 100 100 100 100 100 12 of 14 100 100 100 13 of 14 99 2 3 4 3 3 9 1 92 83 54 66 114 0 42 75

10 Coffs Harbour (Unfiltered) 100 100 100 100 100 100 3 of 3 100 100 100 3 of 3 100 11 3 3 21 25 26 2 40 37 20 120 120 100 100 0

11 Albury City 100 100 100 100 100 100 4 of 4 100 100 95 3 of 4 75 0 12 8 8 240 227 0 66 100

12 Fish River WS (Unfiltered, Bulk Supplie 100 100 100 100 94 100 1 of 1 100 100 100 1 of 1 100 0 0 0.0 0 0.4 480 780 2550 100 100 100

13 Tamworth Regional 100 100 100 94 94 100 5 of 7 100 100 100 6 of 7 98 2 0 40 43 44 4 7 100 90 100

14 Clarence Valley 100 100 100 100 80 100 5 of 5 100 100 97 3 of 5 98 6 8 9 18 0.1 55 51 150 120 0 0 0

15 Eurobodalla (Unfiltered) 100 100 100 100 100 100 100 100 100 0 0.4 0 49 0 0.2 2 2 3 300 0 56 0

16 Wingecarribee 100 100 100 92 93 100 2 of 2 100 100 100 2 of 2 100 7 19 10 46 44 31 7 2 78 59 60 240 240 100 100 100

17 Queanbeyan (Reticulator) 100 100 100 100 1 of 1 100 100 100 1 of 1 100 0 4 34 39 11 90 210 100 100 100

18 Dubbo 100 100 100 100 100 100 1 of 1 100 97 100 1 of 1 100 1 0 0 1 1 3 38 26 20 132 112 179 16 0 50

19 Orange 100 100 100 100 100 100 2 of 2 100 100 100 2 of 2 100 2 2 1 34 53 81 0.5 70 123 116 210 180 100 100 100

20 Goulburn Mulwaree 100 100 100 100 100 100 2 of 2 100 100 100 2 of 2 100 11 5 75 42 4 240 90 100 100 100

21 Bathurst Regional 100 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 11 11 24 21 79 55 14 5 3 120 120 0 0 0

22 Lismore (Reticulator) 100 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 3 0 3 4 58 35 48 42 150 150 208 0 0

23 Bega Valley (Unfiltered) 100 100 100 100 100 100 6 of 6 100 100 100 6 of 6 100 3 4 2 6 10 4 1 180 180 0 17 0

24 Ballina (Reticulator) 100 100 100 1 of 1 100 100 100 1 of 1 100 0 0 3 15 0.2 4 7 120 120 120 0 0 0

25 Kempsey (Groundwater) NHMRC 100 100 100 100 100 100 7 of 8 100 100 100 7 of 8 100 13 1 0 1 1 0.2 1 69 150 111 0 0 0

26 Country Energy 100 100 100 100 100 100 2 of 2 100 100 100 2 of 2 100 0 0 0 9 1 0.1 1 60 0 0 0

27 Byron (Reticulator) 100 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 1 4 0 5 4 1 0.1 1 0 10 180 120 0 0 41

28A Goldenfields (Reticulator) (NO SGE) ADWG 100 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 8 4 7 73 68 66 5 147 105 159 180 180 49 43 98

28B Goldenfields (Bulk Supplier) (NO SGE) ADWG 100 100 100 100 100 100 3 of 3 100 100 100 2 of 3 95 2 49 0 0

100 100 100 100 100 100 100 100 100 3 3 2 5 5 38 37 36 150 150 179 0 42 20

LWUs with 3,001 - 10,000 Properties 0

29 Armidale Dumaresq 100 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 1 0 0 0 0 0

30 Griffith 100 100 100 93 100 100 2 of 2 100 100 100 2 of 2 100 2 1 1 6 4 6 2.5 42 40 25 27 240 180 180 0 49 100

31 Lithgow 100 100 100 92 100 100 1 of 1 100 100 100 1 of 1 100 5 13 120 100 100

32 Mid-Western Regional 100 100 100 100 100 100 3 of 3 100 100 96 1 of 3 17 0 1 23 41 34 4 41 34 120 120 120 100 0

33 Richmond Valley 100 100 100 92 90 90 0 of 1 100 100 100 1 of 1 100 3 4 17 6 6 1 4 120 120 120 34 5 40

34 Nambucca (Groundwater) 100 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 4 3 1 4 9 10 6 10 8 120 120 120 100 100 100

35 Singleton 100 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 2 1 2 39 2 30 8 339 333 320 120 120 120 3 100 95

36 Parkes 100 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 3 4 3 15 6 120 120 120 88 100 100

37 Inverell 100 100 100 100 100 100 3 of 3 100 100 100 3 of 3 100 2 2 2 5 4 4 4 4 4 60 60 60 0 0 0

38 Moree Plains (Groundwater) 100 100 100 100 100 100 3 of 4 94 97 100 3 of 4 46 3 89 97 95 0 706 453 60 65 0 0

39 Cowra 100 100 100 100 100 100 1 of 1 95 100 100 1 of 1 100 58 37 39 40 27 56 8 120 180 180 34 100 100

40 Central Tablelands (NO SGE) 100 100 100 100 100 100 2 of 2 100 100 100 2 of 2 100 10 10 4 11 7 21 3 79 60 60 240 240 240 0 71 16

41 Muswellbrook 100 100 100 100 100 86 1 of 3 100 100 100 3 of 3 100 2 32 28 59 44 0 83 10 60 103 0 100 51

WATER UTILITY

HEALTH LEVELS OF SERVICE

Risk BasedDrinking Water

Quality Plan

Water Quality Compliance (%) Water QualityComplaints

Water ServiceComplaints

Customers withRestrictions or Legal

Action for non-payment of Billsper 1000 props

Average Frequency ofUnplanned Interruptions

(No./1000 properties)

Average Duration ofInterruptions

Drought WaterRestrictions

(Minutes) (% of time)

Physical Chemical Microbiological (E. coli)

(69) (70) (71)

1996 NHMRC/ARMCAMZGuidelines

(per 1000 properties) (per 1000 properties)

(78)C 15

(78A)

Medians (% of LWUs basis excl bulksuppliers) for >10,000 Properties

(73)C 9

(74)C 10

(77)C 17




Table 12: Water supply – health and levels of service (continued)

No. zones compliant

No. zones compliant

% Pop'n with

complianc

Basis?(69a)

External Assessmnt

(69b)

(70a)H 4

(71a)H 2

(71b)H 3



H6 H5 05/06 06/07 07/08 05/06 06/07 07/08 07/08 05/06 06/07 07/08 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08126 125 139 135 0 137 0 97 00 97 0 105 00 105 00 129 00 129 00 125 125 121 121

42 Corowa 100 100 100 100 95 100 3 of 4 100 100 100 4 of 4 100 6 7 4 19 3 3 44 43 30 120 120 120 100 100 10043 Tumut 100 100 100 100 4 of 5 100 100 100 5 of 5 100 0 48 6 240 240 0 25 7544 Gunnedah (Groundwater) 40 100 100 100 100 100 4 of 4 87 100 94 1 of 4 78 0 0 2 2 4 3 4 3 120 120 120 0 47 10045 Upper Hunter 100 100 100 100 100 100 4 of 4 100 97 100 4 of 4 100 0 2 1 3 6 6 22 25 17 89 60 60 25 100 6246 Narrabri (Groundwater) 100 100 100 100 100 100 6 of 6 100 100 100 5 of 6 99 14 23 30 9 30 117 23 90 150 180 120 0 27 047 Bellingen (Unfiltered) 100 100 100 100 100 100 2 of 2 100 100 100 2 of 2 100 2 2 1 46 23 29 120 120 120 0 0 048 Leeton 100 100 100 100 100 100 3 of 4 100 100 100 3 of 4 100 1 3 0 0 38 40 120 120 0 90 10049 Young (Reticulator) 100 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 4 13 5 6 5 23 20 25 150 120 120 0 0 10050 Cooma-Monaro 100 100 100 100 100 100 3 of 3 100 100 100 3 of 3 100 3 6 2 180 10051 Forbes 100 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 2 2 1 24 72 3 210 134 123 126 180 127 0 100 10052 Snowy River (Unfiltered) 100 100 100 100 100 100 5 of 5 100 100 95 2 of 5 64 1 15 5 5 18 13 3 1 120 120 120 0 0 153 Berrigan (Dual Supply) 100 100 100 100 100 100 4 of 4 100 100 100 4 of 4 100 2 1 0 3 27 9 12 46 11 120 120 60 0 19 100

100 100 100 100 100 100 100 100 100 2 2 1 7 7 23 41 25 120 120 120 0 49 85

LWUs with 1,501 - 3,000 Properties 054 Deniliquin 100 100 100 100 100 100 1 of 1 92 100 100 1 of 1 100 4 17 4 41 94 17 24 6 2 120 180 60 0 96 10055 Warrumbungle 20 41 100 80 100 100 6 of 8 100 96 100 7 of 8 92 8 38 1 3 2 21 120 120 100 100 10056 Yass Valley 100 100 100 75 100 100 1 of 1 100 100 100 1 of 1 100 1 1 1 16 10 6 4 3 11 27 180 240 240 35 72 10057 Wellington 100 100 100 100 100 100 2 of 2 100 100 100 2 of 2 100 11 0 7 17 84 6 73 62 29 120 120 120 0 0 3358 Cootamundra (Reticulator) 89 124 52 28 9 120 120 120 100 100 10059 Lachlan 100 100 100 100 78 100 3 of 3 97 100 100 3 of 3 100 7 7 4 7 11 23 60 90 100 10060 Glen Innes Severn 100 100 100 52 100 100 2 of 2 95 95 100 2 of 2 100 2 4 8 17 5 37 70 180 0 061 Liverpool Plains 40 100 100 100 2 of 2 100 100 100 2 of 2 100 862 Narromine (Groundwater) 100 100 50 100 2 of 2 100 100 100 2 of 2 100 0 66 151 30 64 180 180 30 1363 Narrandera (Groundwater) 100 100 100 25 75 100 1 of 1 100 95 100 1 of 1 100 7 0 7 2 75 75 90 90 0 065 Murray (Dual Supply) 100 100 100 100 2 of 2 100 100 100 2 of 2 100 1 0 0 3 5 38 12 50 150 120 130 76 73 10067 Cobar 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 0 3 6 4 2 120 120 100 10066 Cobar WB (Bulk Supplier) #N/A 10068 Tenterfield 100 100 45 100 63 100 2 of 3 93 96 97 2 of 3 80 9 12 9 24 10 14 37 36 39 150 120 130 100 100 10070 Kyogle 100 100 100 100 100 100 2 of 3 100 100 100 1 of 3 90 3 2 3 16 22 28 1 14 14 3 120 120 120 100 100 10071 Palerang 100 25 100 100 100 94 2 of 3 100 100 93 2 of 3 72 1 3 53 70 6 33 240 100 100 10073 Upper Lachlan 100 100 100 89 50 100 4 of 4 90 97 100 4 of 4 100 2 3 2 2 3 2 4 3 3 120 120 120 68 55 074 Wentworth (Dual Supply) 100 33 100 100 100 100 3 of 3 100 100 100 2 of 3 43 8 4 2 12 60 075 Coonamble (Groundwater) 100 100 100 29 100 100 3 of 3 100 100 100 2 of 3 97 96 13 19 48 119 100 8 63 63 63 60 60 60 0 0 0

(78)C 15 (78A)


(73)C 9

(74)C 10

(77)C 17

1996 NHMRC/ARMCAMZ Guidelines



(per 1000 properties) (per 1000 properties)(69) (70) (71)


Average Duration of Interruptions

Drought Water Restrictions


Customers with Restrictions or Legal


Average Frequency of Unplanned Interruptions

(No./1000 properties)WATER UTILITY


Risk Based Drinking Water

Quality Plan

Water Quality Compliance (%) Water Quality Complaints

Water Service Complaints


Table 12: Water supply – health and levels of service (continued)

No. zones compliant

No. zones compliant

% Pop'n with

complianc

Basis?(69a)

External Assessmnt

(69b)

(70a)H 4

(71a)H 2

(71b)H 3



H6 H5 05/06 06/07 07/08 05/06 06/07 07/08 07/08 05/06 06/07 07/08 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08126 125 139 135 0 137 0 97 00 97 0 105 00 105 00 129 00 129 00 125 125 121 121100 100 100 100 100 100 100 100 100 4 8 #N/A 18 18 24 13 29 120 120 120 35 84 100LWUs with 200 - 1,500 Properties 0

76 Harden (Reticulator) 0 21 24 21 26 1 3 120 60 50 0 12 1179 Walgett (Dual Supply) 100 100 100 100 100 100 2 of 2 100 100 100 2 of 2 100 7 0 10080 Greater Hume 100 100 100 100 100 100 2 of 2 100 100 97 1 of 2 65 0 4 6 6 20 63 30 180 180 180 41 41 10081 Gwydir ADWG 100 100 100 50 29 100 4 of 4 100 100 100 3 of 4 54 5 8 3 5 48 15 10 11 180 180 180 0 0 082 Gloucester 100 100 100 100 100 100 2 of 2 97 100 92 1 of 2 94 6 3 3 117 78 29 96 62 240 300 0 0 083 Oberon (Reticulator) 100 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 15 2 3 13 11 7 36 31 120 120 120 100 100 10084 Gilgandra (Groundwater) 100 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 3 11 7 26 22 26 15 22 37 120 120 100 0 0 085 Uralla 100 100 100 100 100 100 2 of 2 95 96 100 2 of 2 100 20 4 0 2 1 25 29 120 120 0 086 Hay (Dual Supply) 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 0 12 11 11 11 11 300 300 300 0 58 10087 Bourke (Dual Supply) 100 100 100 94 100 100 1 of 1 94 90 95 0 of 1 4 4 0 5 31 828 826 823 180 180 180 0 38 088 Wakool (Dual Supply) 100 100 100 94 100 100 5 of 5 100 100 100 4 of 5 87 0 0 100 10089 Bogan 100 100 100 100 100 1 of 1 92 100 100 1 of 1 100 2 1 1 19 118 19 120 180 100 100 10090 Guyra 100 100 100 100 100 100 1 of 1 93 100 100 1 of 1 100 1 1 10 10 85 51 150 120 0 091 Cabonne 100 100 100 100 88 100 4 of 4 100 100 100 4 of 4 100 2 5 3 87 14 54 27 18 25 300 240 240 0 0 10092 Carrathool (Groundwater) 100 100 100 75 71 100 2 of 5 100 100 96 3 of 5 80 9 3 2 27 5 28 394 180 0 0 10093 Tumbarumba 100 100 100 100 80 100 2 of 2 100 100 100 2 of 2 100 6 2 2 12 13 180 100 094 Gundagai 100 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 6 6 5 3 5 9 28 28 28 120 60 120 100 100 10096 Warren (Dual Supply) 100 100 50 100 3 of 3 81 100 100 2 of 3 96 10 18 11 45 32 23 3 240 0 0 897 Bombala 100 100 100 100 100 100 2 of 2 100 100 100 2 of 2 100 2 4 1 2 2 1 78 240 18 41 48 5398 Walcha 100 100 100 100 100 100 1 of 1 100 100 100 1 of 1 100 2 0 5 5 5 11 2 6 78 120 60 0 48 0

100 Balranald (Dual Supply) 100 100 100 100 100 100 2 of 2 100 100 100 2 of 2 100 2 1 16 5 7 647 90 60 0 100 100101 Murrumbidgee (Groundwater) 100 100 100 100 100 100 2 of 2 40 100 100 2 of 2 100 26 24 8 120 60 0 0 0103 Central Darling (Dual Supply) 100 100 100 94 100 100 1 of 2 100 100 97 1 of 2 54 3 7 12 93 62 44 106 75 87 240 120 150 0 76 58104 Boorowa 1 100 100 100 83 100 1 of 1 50 96 100 1 of 1 100 0 5 44 180 180 0 100105 Brewarrina 40 25 100 100 100 100 2 of 2 95 97 100 2 of 2 100 2 4 2 34 4 4 0 0 0106 Jerilderie (Dual Supply) 100 100 100 100 100 100 1 of 1 91 100 100 1 of 1 100 4 0 2 22 11 9 300 120 120 0 0 84

100 100 100 100 100 100 100 100 100 4 4 2 10 10 27 24 28 180 120 150 0 25 58

Physical 100 Chemical 100 Microbiological 100 Quality Complaints 2 Service 10 Interruption Frequency 29 Duration 120 Restrictions 75

Median All LWUs (Statewide basis) 3 Complaints 9 37 75

7 LWUs reported a WQ Plan 92 complied 90 complied 82 complied 27 LWUs applied restrictions 60 LWUs applied drought restrictionsof LWUs 96% of LWUs of LWUs for non payment of bills (ie. 62% of LWUs applied drought restrictions)

NOTES:

1. Where the compliance for physical or chemical water quality is equal to or greater than 95%, compliance is deemed to be 100%.

2. Where the compliance for microbiological water quality is equal to or greater than 98%, compliance is deemed to be 100%.

100 100 120

Totals for all LWUs (including bulk suppliers) 98% 87%

Medians (% of LWUs) for 200 to 1,500 Properties


100

(78)C 15 (78A)(73)

C 9(74)C 10

(77)C 17




(per 1000 properties) (per 1000 properties)(69) (70) (71)


Average Duration of Interruptions

Drought Water Restrictions


Customers with Restrictions or Legal


Average Frequency of Unplanned Interruptions

(No./1000 properties)WATER UTILITY


Risk Based Drinking Water

Quality Plan

Water Quality Compliance (%) Water Quality Complaints

Water Service Complaints


Table 13: Water supply – benchmarking cost data (operation, maintenance and management)

$/prop ($/prop) (c/kL) ($/prop) (c/kL) (c/kL) ($/ML)(79a) (79) (80) (81) (82) (82a) (83) (84) (85) (86) (87) (88) (89) (90) (91a) (91) (91b) (92) (93) (94) (95) (96) (97) (98) (100) (101) (102) (103) (104) (105) (106) (107)

2007/08

LWUs with > 10,000 Properties1 Gosford 140 44 77 10 7 1 22 40 10 19 22 26 121 9 130 75 270 11 60 11 17 32 23 274 222 52 126 8 6 72 Wyong 169 91 65 13 1 0 6 107 4 27 23 2 107 107 37 276 58 218 9 84 18 26 40 37 565 208 356 79 16 6 13 Shoalhaven 114 32 60 11 11 2 40 5 17 36 14 91 28 119 43 233 6 35 8 5 23 14 123 56 66 131 19 6 114 Rous (Bulk Supplier) (NO SGE) 86 30 34 8 14 9 8 4 9 39 17 53 21 73 31 159 88 72 4 101 5 9 87 3 438 438 165 16 9 145 MidCoast (Unfiltered) 246 99 119 20 8 0 1 96 8 25 25 91 52 27 79 32 326 130 195 10 35 2 7 27 39 292 41 251 100 13 4 86 Tweed 145 37 75 23 10 0 9 37 5 30 31 32 107 35 142 49 287 80 206 10 40 2 8 30 13 172 172 109 18 3 107 Port Macquarie-Hastings (Unfiltered) 139 56 59 19 4 6 19 3 50 9 52 72 28 100 47 239 96 143 23 75 14 32 28 9 70 10 60 43 0 5 48 Riverina (Groundwater) (NO SGE) 202 69 55 56 23 1 25 7 93 37 40 58 23 81 15 283 184 99 17 70 11 17 42 5 43 6 37 69 11 3 2310 Coffs Harbour (Unfiltered) 121 53 46 12 9 1 12 45 13 17 17 17 72 42 115 48 236 92 144 7 58 10 9 40 19 174 37 137 71 6 1 911 Albury City 157 48 36 44 5 24 28 3 52 31 18 106 8 114 41 270 127 143 19 52 9 44 10 118 118 115 19 8 512 Fish River WS (Unfiltered, Bulk Suppl13 Tamworth Regional 223 76 116 3 14 15 24 59 8 9 109 24 86 109 26 333 153 180 2 11 3 4 4 14 186 61 125 258 70 25 1414 Clarence Valley 91 41 38 3 9 0 43 5 5 19 19 118 35 153 47 244 12 232 2 7 2 1 5 13 74 21 54 59 9 1 915 Eurobodalla (Unfiltered) 166 57 79 29 4 88 14 49 1 9 160 160 68 326 134 192 21 72 19 10 42 38 191 97 94 3 0 116 Wingecarribee 172 70 22 19 17 45 3 47 9 21 47 1 91 29 120 51 292 170 123 9 24 1 1 21 20 125 125 197 15 15 1717 Queanbeyan (Reticulator) 239 9 72 2 156 51 16 5 10 110 110 46 349 349 2 21 14 1 6 22 293 257 3618 Dubbo 287 88 132 24 44 61 4 27 141 55 135 15 150 32 437 262 175 6 46 2 3 41 13 213 18 195 300 69 28 4419 Orange 189 62 92 22 13 85 43 128 25 317 222 95 31 2 50 79 151 36 7 1320 Goulburn Mulwaree 238 84 104 23 19 9 23 89 4 25 68 21 67 26 92 38 330 10 30 1 1 28 36 356 98 258 279 45 5 1921 Bathurst Regional 235 95 108 5 27 32 85 3 6 95 13 95 43 138 35 373 2 9 1 8 22 350 114 236 241 52 16 2722 Lismore (Reticulator) 243 15 68 4 156 56 5 5 22 62 35 97 40 340 3 337 2 15 1 4 11 23 228 22823 Bega Valley (Unfiltered) 174 65 88 22 21 63 19 46 25 120 42 162 60 336 164 171 17 34 11 7 16 24 152 73 79 93 18 724 Ballina (Reticulator) 215 17 37 2 160 18 5 6 1 25 91 11 102 40 317 2 20 15 6 7 75 28 47 5 125 Kempsey (Groundwater) 191 89 66 27 10 5 52 5 46 80 3 59 55 114 37 305 220 85 15 28 2 10 17 17 118 3 115 261 55 16 1026 Country Energy 590 381 71 82 56 168 26 168 228 142 68 210 34 800 536 264 27 165 23 61 81 27 500 20 480 365 37 136 5627 Byron (Reticulator) 249 43 62 3 140 21 13 23 52 101 25 126 45 375 30 345 7 93 36 56 82 17 3 3

28A Goldenfields (Reticulator) (NO SGE) 550 152 51 26 1 321 126 16 46 1 40 54 54 107 22 657 335 322 9 21 2 7 12 25 68 20 49 2 0 0 128B Goldenfields (Bulk Supplier) (NO SGE 167 54 32 64 14 2 18 5 88 36 18 24 24 49 15 216 213 2 28 104 4 24 76 6 101 31 69 113 16 5 14

190 59 69 19 10 9 8 51 5 25 31 20 93 29 117 41 317 132 180 10 35 10 7 28 19 174 59 117 109 17 6 10

LWUs with 3,001 - 10,000 Properties 329 Armidale Dumaresq 261 234 3 24 45 122 3 5 46 40 264 0 264 70 526 205 321 1 4 1 2 32 411 411 122 22 2430 Griffith 323 70 170 5 26 52 74 1 5 119 72 186 42 228 26 551 546 6 1 11 1 10 9 124 84 40 138 78 16 2631 Lithgow 300 167 3 2 6 123 88 25 4 59 2 173 173 66 473 1 28 9 19 33 149 149 225 53 632 Mid-Western Regional 285 140 99 18 21 7 107 16 34 120 81 37 118 38 403 11 22 11 11 34 232 232 382 99 2133 Richmond Valley 233 36 86 10 36 65 40 6 15 80 28 124 82 206 45 439 250 189 3 19 6 13 9 137 40 98 173 42 2 3634 Nambucca (Groundwater) 119 67 31 22 29 8 33 12 36 56 24 80 32 200 80 120 13 102 34 69 12 96 96 49 1235 Singleton 262 94 142 12 5 9 73 2 52 95 32 42 67 109 29 371 223 148 14 54 4 37 13 20 175 89 86 256 70 20 536 Parkes 500 100 182 148 34 35 5 46 11 252 81 70 46 24 70 6 570 142 427 22 184 36 39 109 4 64 51 13 70 37 10 3437 Inverell 339 71 175 67 26 46 8 84 120 81 71 68 140 32 479 383 96 19 64 13 51 10 98 98 273 94 2638 Moree Plains (Groundwater) 313 157 121 4 32 43 105 13 9 128 14 173 10 183 8 496 64 94 0 10 0 5 5 5 321 321 58 78 18 3239 Cowra 284 115 61 36 28 44 104 8 54 74 269 5 273 69 557 14 71 24 47 26 125 125 187 37 9 28

WATER UTILITY

OPERATION & MAINTENANCE (O&M) COST2 MANAGEMENT COST OMA1 O & M Cost Components for TYPE of ASSET

Total O&M Cost

Components (1) - Process Components (2) - Type of Asset Components PUMPING STATION WATER MAIN

O&M Cost

O&M Cost

Operation Cost

Maintenance Cost

Energy Cost

O&M Cost

TREATMENT

Maintenance Operation Energy Chemica

lsBulk

Purchase

Dams &

WeirsMains Reservoirs Pumping

StationsWater

Treatment

Other Excl Bulk

Purchas

AdminEngineering

& Supervision

Total Management Cost

Head works

Distri-bution

Total OMA Cost

Components

O&M Cost

Operation Cost

Maintenance Cost

O&M Cost

Operation Cost

($/property) ($/property) ($/property) ($/property) ($'000/pumping station) ($'000/100km) ($/property)

Maintenance Cost Chemical

2007/08 2007/08


2007/08 2007/08 2007/08 2007/08 2007/08


Table 13: Water supply – benchmarking cost data (operation, maintenance and management) (continued)


2007/08

40 Central Tablelands (NO SGE) 197 128 27 18 23 27 56 5 25 71 13 164 22 186 50 383 226 157 7 4 1 3 15 53 53 189 23 25 2341 Muswellbrook 296 208 9 25 44 9 49 12 55 135 36 73 55 128 24 424 352 72 10 32 1 17 15 9 161 161 249 6 85 44

42 Corowa 238 136 47 9 10 36 29 3 21 136 13 67 118 185 33 422 317 106 4 13 7 5 5 92 92 243 45 81 1043 Tumut 262 176 44 19 23 25 8 29 152 46 67 12 78 23 340 105 235 9 13 1 4 8 7 64 64 442 39 91 2344 Gunnedah (Groundwater) 181 146 36 98 22 62 26 37 63 13 244 61 183 13 13 6 8 20 295 295

45 Upper Hunter 284 165 71 30 6 12 6 150 5 61 38 11 67 90 157 39 441 15 23 8 4 11 38 447 87 360 95 9 23 646 Narrabri (Groundwater) 200 143 22 30 5 51 6 78 13 52 60 36 97 12 297 149 134 10 28 3 14 11 6 144 14 130 16 7 1 5

47 Bellingen (Unfiltered) 130 43 49 31 7 39 4 37 38 12 113 75 189 59 319 48 271 12 25 2 3 21 12 99 43 56 118 26 5 748 Leeton 245 171 -1 26 16 34 87 104 191 27 436 262 175 6 17 230 68 16

49 Young (Reticulator) 275 51 1 223 33 6 1 11 8 12 19 5 294 24 271 0 1 0 1 9 101 10150 Cooma-Monaro 258 125 115 1 17 77 32 12 98 40 89 81 170 36 428 98 330 2 6 5 1 1 16 212 5 206 205 61 19 1751 Forbes 350 149 132 1 50 19 111 8 42 171 47 12 59 9 410 258 152 7 28 27 1 18 312 19 293 270 121 50

52 Snowy River (Unfiltered) 298 33 224 36 5 33 10 112 20 123 112 22 134 61 432 259 195 51 48 26 6 16 15 94 77 18 92 8 7 553 Berrigan (Dual Supply) 314 314 101 9 201 3 39 58 97 25 411 255 156 2 3 3 26 168 168 527 201

275 132 78 19 23 35 27 64 8 34 88 34 73 37 140 32 424 223 157 9 23 4 6 11 14 141 51 113 188 42 19 23

LWUs with 1,501 - 3,000 Properties54 Deniliquin 240 198 8 33 98 1 19 122 231 18 249 43 489 293 196 3 15 8 7 17 197 197 208 89 33

55 Warrumbungle56 Yass Valley 196 71 93 12 20 5 37 22 25 82 25 95 54 149 60 345 190 155 10 9 4 1 5 15 72 72 331 58 4 2057 Wellington 308 196 71 8 27 7 133 13 20 136 86 89 175 45 483 285 198 5 14 9 6 34 447 12 435 347 67 42 27

58 Cootamundra (Reticulator) 220 23 29 168 20 1 30 17 28 45 14 265 6 64 6459 Lachlan 497 157 229 22 52 38 77 5 38 169 169 37 40 77 14 574 247 327 7 13 3 2 7 14 92 92 308 117 52

60 Glen Innes Severn 186 79 43 34 30 0 51 1 37 76 20 44 64 107 45 293 146 146 16 54 3 2 49 21 147 147 317 26 20 3061 Liverpool Plains 243 184 13 27 18 16 36 6 62 54 69 83 5 88 24 331 16 10 93 93 145 4 32 1862 Narromine (Groundwater) 245 176 35 34 1 129 17 64 14 20 48 53 101 15 345 207 138 10 45 21 23 20 448 15 433 21 3 11

63 Narrandera (Groundwater) 244 133 8 91 6 5 69 8 152 6 4 76 42 118 17 362 210 152 22 102 41 61 10 212 212 9 664 Dungog (Reticulator) 67 6 17 107 92 15 59

65 Murray (Dual Supply) 213 140 18 19 15 21 51 5 37 98 1 61 66 127 36 340 208 133 10 12 6 6 14 101 101 277 83 1567 Cobar 512 236 46 7 56 166 73 75 37 121 40 34 34 3 546 273 273 3 13 2 8 3 115 65 56

66 Cobar WB (Bulk Supplier) 868 Tenterfield 261 206 13 31 10 56 51 3 45 89 6 129 61 191 80 451 19 41 29 12 21 132 132 375 58 3170 Kyogle 188 88 28 19 2 51 68 12 19 29 10 65 38 104 50 292 190 102 9 9 9 33 230 230 141 27 2

71 Palerang 226 71 126 23 6 14 57 1 75 64 14 62 66 128 59 354 241 113 35 47 28 5 15 26 240 76 164 295 40 18 673 Upper Lachlan 261 29 191 21 20 10 66 8 65 92 20 81 35 116 46 376 226 151 26 40 24 3 13 26 192 167 25 366 67 5 20

74 Wentworth (Dual Supply) 270 100 130 33 6 56 67 108 32 68 22 90 10 360 8 6 75 75 122 101 775 Coonamble (Groundwater) 223 69 122 32 122 14 74 13 17 137 154 23 377 226 151 11 18 305 305

243 117 58 21 20 21 12 61 7 42 89 20 66 42 116 36 360 226 151 10 15 5 7 9 17 147 92 101 243 58 20 20

WATER UTILITY


Total O&M Cost


O&M Cost

O&M Cost

Operation Cost

Maintenance Cost

Energy Cost

O&M Cost

TREATMENT


lsBulk

Purchase

Dams &


StationsWater

Treatment

Other Excl Bulk

Purchas

AdminEngineering

& Supervision


Head works

Distri-bution

Total OMA Cost

Components

O&M Cost

Operation Cost

Maintenance Cost

O&M Cost

Operation Cost



2007/08 2007/082007/08 2007/08 2007/08 2007/08



2007/08


Table 13: Water supply – benchmarking cost data (operation, maintenance and management) (continued)


2007/08

LWUs with 200 - 1,500 Properties76 Harden (Reticulator) 454 102 19 1 14 318 62 19 3 14 37 65 37 103 33 557 557 1 2 2 0 20 64 64 46 14

79 Walgett (Dual Supply) 412 162 188 40 22 116 14 115 135 11 90 162 252 27 664 12 12 180 36 144 142 71 24 4080 Greater Hume 296 79 43 25 148 54 66 11 17 51 28 78 24 374 21 55 34 21 17 61 49 12 34 1181 Gwydir 446 152 214 35 44 244 6 107 89 110 6 116 25 562 141 422 23 155 62 42 51 52 407 208 199 189 41 4 4482 Gloucester 450 345 79 7 18 169 27 17 149 87 31 63 94 40 543 299 245 7 5 2 1 2 72 497 497 633 66 65 1883 Oberon (Reticulator) 477 92 109 33 243 52 159 23 39 50 89 15 567 323 244 9 189 189 271 86 40 33

84 Gilgandra (Groundwater) 219 123 57 31 9 83 2 60 66 8 31 31 5 251 88 163 10 82 24 16 42 14 228 228 108 39 18 985 Uralla 253 222 4 26 3 51 2 11 185 1 86 62 148 87 401 349 52 7 30 216 216 1082 158 2686 Hay (Dual Supply) 317 139 102 31 30 15 69 4 106 110 14 84 9 93 9 410 279 94 10 46 17 16 14 7 191 191 108 57 22 3087 Bourke (Dual Supply) 633 618 14 107 18 371 137 41 51 92 3 725 72 652 1 11 2 9 3 276 276 120 37188 Wakool (Dual Supply) 375 57 198 19 22 80 74 3 47 152 20 38 34 73 10 448 425 22 6 8 4 1 3 10 64 39 25 206 118 11 22

89 Bogan 595 459 69 13 33 21 26 80 32 63 122 251 176 176 35 771 23 748 13 66 9 43 14 16 179 179 243 60 29 3390 Guyra 327 41 97 67 52 70 20 41 67 130 93 93 27 420 19 12 73 73 371 78 5291 Cabonne 387 356 11 10 10 39 49 163 42 93 1 77 51 128 39 515 309 206 13 16 12 4 15 137 137 283 11 72 1092 Carrathool (Groundwater) 591 136 172 236 5 42 130 6 385 28 173 17 190 15 782 30 21 8 13 10 28 28 21 23 5

93 Tumbarumba 179 66 95 19 82 53 29 14 2 44 77 121 36 300 9 17 6 11 25 145 120 25 42 1494 Gundagai 275 100 159 17 63 213 78 2 80 12 355 163 192 10 183 92 92 326 127 68 1796 Warren (Dual Supply) 256 142 58 26 18 11 107 28 70 25 15 50 44 93 16 349 140 209 12 34 7 15 13 18 194 51 143 42 3 4 1897 Bombala 199 65 95 39 2 27 33 120 17 71 71 26 271 12 9 5 4 10 33 33 433 59 21 3998 Walcha 351 267 71 14 25 83 8 88 146 1 126 126 45 478 358 119 32 26 5 21 30 132 132 525 133 14

100 Balranald (Dual Supply) 355 254 10 48 26 16 67 16 187 26 42 124 124 15 479 144 335 23 50 37 13 8 180 27 153 32 26101 Murrumbidgee (Groundwater) 152 85 8 60 7 20 101 24 101 101 13 254 13 28 2 9 17 1 21 21 30 24103 Central Darling (Dual Supply) 560 447 15 61 38 25 155 1 90 267 22 4 4 1 565 452 113 18 8 3 5 30 170 170 523 229 38104 Boorowa 343 74 232 37 113 36 81 113 10 32 42 12 385 23 50 27 23 32 149 98 51 324 113105 Brewarrina 768 264 329 79 96 183 23 189 362 10 150 83 233 13 1001 11 23 10 3 10 11 232 8 224 209 212 54 96

106 Jerilderie (Dual Supply) 328 257 4 48 13 6 99 76 143 4 52 32 84 10 412 194 219 9 35 13 22 12 107 107 171 130 13

353 140 95 31 26 32 25 81 16 68 121 16 71 44 93 15 463 236 209 12 26 8 11 13 13 174 50 140 198 63 29 26

NOTES:1. Operating cost is the OMA cost (operation, maintenance & administration (Col 91b)) which comprises the O & M Cost (operation & maintenance cost (Cols 79 to 82 or Cols 83 to 88)) PLUS

Management Costs (Col 91a) which is made up of the Administration cost (Col 89) plus Engineering and Supervision cost (Col 90).2. O & M cost includes a proportion of the OMA cost of the bulk supplier if appropriate or the purchase cost of water if no bulk supplier (Col 82a).

WATER UTILITY


Total O&M Cost


O&M Cost

O&M Cost

Operation Cost

Maintenance Cost

Energy Cost

O&M Cost

TREATMENT


lsBulk

Purchase

Dams &


StationsWater

Treatment

Other Excl Bulk

Purchas

AdminEngineering

& Supervision


Head works

Distri-bution

Total OMA Cost

Components

O&M Cost

Operation Cost

Maintenance Cost

O&M Cost

Operation Cost



2007/08 2007/082007/08 2007/08 2007/08 2007/08


2007/08


Table 14: Sewerage – utility characteristics

Sewer Mains

Properties Served

per km of Main

Sewage Treatment

Works

Pumping Stations

Pumping Stations per

100km of Main


Total Work Force

% Female

Injuries

(Ratio of Connected

Properties to Assessments)




Assessments)


Connections to Residential

Assessments)

Connected Residential Properties(1)x(4)x(5)

PermanentPeak(% of

Permanent)(km) (3) / (8) (No.) (No.) (10) /

[(8) x 100] $/prop $M ($'000)(Employees

/1000 props)

(%)(% of

Maintenance Cost)

(No.) Total (%)

(2) (3)C 8 (4) (5) (5a)

C6(6)C5

(7) (8)A 5

(9)A 6

(10)A4

(11) (12) (13)F29

(13a)F15

(13b)F 27 (14) (15) (19) (20) (21)

2005/06 2005/06 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/0891 44 46 0 215 0

Sydney Water 1,688,000 1,570,000 4,195,000 23,708 71 31 443,610 0

Hunter Water 209,000 194,000 491,000 4,556 46 17 43,440 2,627

LWUs with > 10,000 Properties #N/A #N/A

1 Gosford 66105 66,182 64,800 1.05 68,152 0.95 1.06 65,306 155,100 1,400 49 2 184 13 218 14.8 2,032 1.2 13 8 7 4 53 0

2 Wyong 58503 59,156 60,150 0.97 58,349 0.95 0.97 55,696 141,200 180 1,210 48 6 149 12 64 3.8 40 1.6 3 4 0 43 0

3 Shoalhaven 41506 41,773 43,460 0.89 38,505 0.95 0.90 37,212 81,700 390 1,112 35 10 213 19 493 19.0 8,738 2.1 7 2 2 4 29 0

5 MidCoast 32865 33,388 33,670 0.96 32,327 0.92 0.96 29,897 76,000 110 947 34 12 204 22 721 23.3 2.6 19 8 3 160 1

6 Tweed 29044 29,952 32,090 0.91 29,197 0.95 0.93 28,262 66,800 130 642 45 8 174 27 1,831 53.5 45 1.8 4 10 3 5 65 1

9 Wagga Wagga 22659 21,836 22,150 1.04 23,039 0.93 1.05 21,518 57,000 110 559 41 5 37 7 592 13.6 1.3 10 10 2 4 8 0

7 Port Macquarie-Hastings 26329 27,157 27,340 0.95 25,970 0.93 0.95 24,102 69,000 120 595 44 6 155 26 369 9.6 6 1.5 3 1 11 4 64 1

11 Albury 21195 21,195 20,570 0.99 20,366 0.92 0.99 18,651 47,200 110 484 42 4 60 12 206 4.2 1.0 20 47 1 0 1 0

10 Coffs Harbour 22881 23,503 23,890 0.93 22,216 0.94 0.93 20,852 62,100 120 649 34 5 114 18 2,041 45.3 5,266 1.8 7 4

13 Tamworth Regional 17253 17,985 18,210 1.00 18,206 0.91 1.00 16,558 41,800 190 496 37 5 22 4 291 5.3 1.7 3 3 45 1

15 Eurobodalla 18048 18,441 18,540 0.94 17,426 0.95 0.94 16,534 36,800 330 505 35 5 126 25 244 4.3 2.1 3 3 4 71 1

17 Queanbeyan 14983 15,071 15,500 1.03 15,965 0.91 1.04 14,693 35,700 100 326 49 1 15 5 288 4.6 0.6 11 0 0 0

19 Orange 14251 14,851 14,900 1.00 14,899 0.92 1.00 13,650 35,700 100 382 39 2 25 7 43 0.6 1.0 13 5 1 1 5 0

20 Goulburn Mulwaree 9509 9,657 9,010 1.03 9,282 0.89 1.03 8,246 21,100 100 237 39 2 26 11 540 5.0 1,605 2.3 10 2 1 3 131 3

18 Dubbo 12977 12,992 13,310 1.11 14,770 0.90 1.12 13,481 34,400 110 370 40 1 11 3 125 1.9 3 0.9 1 3 15 1

16 Wingecarribee 14032 14,702 14,890 0.95 14,142 0.94 0.96 13,403 32,400 120 460 31 5 69 15 269 3.8 734 2.0 4 9 5 3 23 0

14 Clarence Valley 13759 13,021 14,880 0.94 13,984 0.94 0.94 13,130 27,800 190 328 43 8 87 27 509 7.1 1,266 1.9 7 5 8 0

21 Bathurst Regional 12593 12,964 13,290 1.08 14,353 0.90 1.08 12,871 32,700 180 364 39 1 15 4 122 1.7 0.7 20 4 1 1 2 0

24 Ballina 13378 13,486 13,470 0.93 12,526 0.93 0.93 11,710 31,100 308 41 4 110 36 349 4.4 46 1.2 3 0 0

22 Lismore 11461 11,550 11,650 1.05 12,235 0.90 1.06 11,176 32,000 345 35 3 32 9 389 4.8 1.0 5 1 0 5 0

0.98 0.93 0.98 40 320 1.5 10 3 3

LWUs with 3,001 - 10,000 Properties #N/A #N/A

23 Bega Valley 10623 11,133 11,970 0.97 11,612 0.94 0.98 11,008 24,000 150 390 30 6 963 247 1,794 20.8 7,798 2.4 4 5 0 2 0

27 Byron 10308 10,250 10,410 0.96 9,993 0.90 0.96 9,042 28,800 120 252 40 6 81 32 601 6.0 315 2.3 4 3 2 5 9 0

26 Country Energy 9591 9,615 9,680 1.00 9,675 0.92 1.00 8,875 18,700 100 195 50 2 11 6 0.9 0 0 0

25 Kempsey 8474 8,562 8,570 1.04 8,917 0.91 1.04 8,145 18,000 120 270 33 7 79 29 223 2.0 6 2.2 10 7 5 3 70 2

31 Lithgow 7140 7,274 7,380 0.98 7,231 0.95 0.98 6,876 20,000 364 20 3 143 1.0 324

29 Armidale Dumaresq 7697 7,804 7,970 0.98 7,807 0.93 0.98 7,222 20,000 110 249 31 1 1 0 132 1.0 1.9 13 7 0 4 5 0

30A Hawkesbury 7557 7,279 7,660 0.98 7,487 0.88 0.99 6,677 24,000 100 168 45 2 24 14 43 0.3 2.0 0 0 0

30 Griffith 7953 8,560 7,790 0.85 6,624 0.90 0.84 5,885 21,000 110 223 30 3 29 13 336 2.2 0 0

33 Richmond Valley 6508 6,685 6,730 0.95 6,391 0.90 0.95 5,748 14,800 120 182 35 4 31 17 637 4.1 2,000 3.3 1 4 14 0

32 Mid-Western Regional 6127 6,200 6,350 1.00 6,350 0.90 1.00 5,739 13,100 150 186 34 4 12 6 126 0.8 2.0

34 Nambucca 6222 6,222 5,860 0.95 5,565 0.88 0.95 4,879 12,700 140 154 36 4 51 33 54 0.3 2 1.6 20 1 0 7 0

35 Singleton 5309 5,397 5,530 0.96 5,307 0.92 0.93 4,722 14,900 100 135 39 1 14 10 180 1.0 0.9 1 5 8 1

37 Inverell 4669 4,735 4,740 0.97 4,593 0.96 0.97 4,407 11,300 110 126 36 4 21 17 51 0.2 10 0 0

41 Muswellbrook 4897 5,131 5,180 0.96 4,950 0.93 0.96 4,619 16,000 139 36 2 12 9 421 2.1 52 2 1

Medians (% of LWUs basis)for >10,000 Properties

Due to Injury(No.) (%)

(1) (22)

Outsourcing

Days Lost

WATER UTILITY

ASSESSMENTS - CONNECTIONS - POPULATION ASSETS WORKFORCE

Total No of AssessmentsConnected

Properties - TotalConnected Properties - Residential Population

Capital Expenditure



Table 14: Sewerage – utility characteristics (continued)

Sewer Mains

Properties Served

per km of Main

Sewage Treatment

Works

Pumping Stations


100km of Main


Total Work Force

% Female

Injuries

(Ratio of Connected





Assessments)



Assessments)


PermanentPeak(% of



/1000 props)

(%)(% of

Maintenance Cost)

(No.) Total (%)

(2) (3)C 8 (4) (5) (5a)

C6(6)C5

(7) (8)A 5

(9)A 6

(10)A4

(11) (12) (13)F29

(13a)F15

(13b)F 27 (14) (15) (19) (20) (21)

2005/06 2005/06 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/0891 44 46 0 215 0

36 Parkes 4949 5,068 5,230 0.95 4,967 0.87 0.95 4,322 11,400 140 98 51 2 2 2 189 0.9 51 0.8 0 1 0

42 Corowa 4586 4,780 4,690 0.95 4,454 0.91 0.95 4,069 10,200 180 141 32 3 65 46 1,867 8.3 2,013 1.3 3 1 53 4

38 Moree Plains 3880 3,938 3,940 0.97 3,820 0.84 0.96 3,187 9,900 100 88 43 2 28 32 489 1.9 879 2.1 25 20 0 0 1 0

44 Gunnedah 3859 3,690 3,890 1.03 4,005 0.87 1.03 3,503 10,500 110 96 42 2 2 2 114 0.5 1.5 0 2 0

46 Narrabri 3893 3,608 3,740 0.98 3,661 0.94 0.98 3,457 10,700 100 97 38 3 22 23 212 0.8 2.2 13 5 2 0 2 0

43 Tumut 4008 4,019 4,200 0.95 3,987 0.89 0.95 3,559 8,400 110 133 30 4 15 11 2.3 1 0 2 0

49 Young 3349 3,450 3,510 1.04 3,645 0.89 1.04 3,248 8,400 110 86 42 1 5 6 382 1.4 30 4 8

39 Cowra 3721 3,725 3,730 0.95 3,545 0.88 0.95 3,111 8,600 100 97 37 2 7 7 355 1.3 0.6 0 4 0

45 Upper Hunter 3997 4,046 3,750 0.92 3,448 0.91 0.92 3,146 9,000 100 115 30 4 13 11 155 0.5 0.9 0 0 0

52 Snowy River 2140 2,140 2,430 1.43 3,481 0.86 1.43 2,997 4,700 500 75 46 4 19 25 704 2.5 744 1.4 40 15 0 0 0

51 Forbes 3141 3,166 3,010 1.00 3,006 0.89 1.00 2,688 7,800 110 88 34 1 17 19 24 0.1 20 0 0

50 Cooma-Monaro 3341 3,387 3,390 0.95 3,223 0.87 0.95 2,808 7,600 130 227 14 2 7 3 153 0.5 2.8

53 Berrigan 3152 3,253 3,420 0.98 3,356 0.85 0.98 2,866 6,900 110 107 31 4 47 44 158 0.5 1.8 11 0 4 0

0.97 0.90 0.97 36 189 1.9 13 0 1


48 Leeton 3220 3,220 3,300 0.94 3,102 0.89 0.94 2,746 7,600 110 90 34 3 31 34 37 0.1 210 2.9 11 5 0 5 0

54 Deniliquin 3233 3,261 3,280 0.96 3,149 0.88 0.95 2,740 7,500 150 70 45 1 23 33 181 0.6 1.6 20 0 1 0

47 Bellingen 3009 3,078 3,080 0.95 2,928 0.91 0.95 2,655 7,400 100 89 33 3 27 30 125 0.4 2.4 14 5 0 1 0

60 Glen Innes Severn 2839 2,729 2,730 0.91 2,483 0.88 0.91 2,176 6,400 120 92 27 2 5 5 41 0.1 1.2 0 0 0

58 Cootamundra 2745 2,903 2,910 0.98 2,849 0.87 0.98 2,475 7,300 110 66 43 1 4 6 13 0.0 1.1 10 0 3 0

57 Wellington 2480 2,480 2,420 0.98 2,369 0.91 0.98 2,148 5,800 100 61 39 2 12 20 1,688 4.0 2,511 0.8 5 0 1 0

91 Cabonne 2486 2,499 2,560 0.92 2,351 0.88 0.92 2,061 3,700 100 56 42 3 10 18 225 0.5 252 2.1 1 7 60 5

80 Greater Hume 2420 2,486 2,580 0.95 2,455 0.86 0.95 2,116 5,800 100 73 34 6 19 26 176 0.4 21 1.2 15 1 4 6 1

59 Lachlan 2178 2,178 2,180 1.03 2,243 0.83 1.03 1,856 5,100 75 30 3 21 28 1.3 5 2 1 4 1

65 Murray 2261 2,695 2,800 0.95 2,664 0.86 0.95 2,280 5,800 210 88 30 2 41 47 71 0.2 0.4 0 21 0

62 Narromine 2014 2,017 2,050 0.95 1,950 0.87 0.95 1,691 5,400 100 49 40 2 13 27 15 0.0 1.5 0 0 0

56 Yass Valley 2200 2,278 2,280 0.94 2,146 0.90 0.94 1,935 5,500 120 69 31 2 8 12 198 0.4 65 0.9 15 1 56 10 2

61 Liverpool Plains 1892 1,892 1,890 0.98 1,854 0.97 0.98 1,797 4,800 52 36 2 48 0.1

55 Warrumbungle 2350 2,350 2,510 0.99 2,481 0.84 0.92 1,938 4,900 99 77 32 4 9 12 4.4 0 0 0

69 Temora 2039 2,082 2,080 1.00 2,081 0.86 1.00 1,787 4,500 120 22 95 1 4 18 68 0.1 1.0 0 0 0

71 Palerang 1870 1,870 1,900 0.95 1,805 0.92 0.95 1,663 3,700 100 46 39 3 13 28 499 0.9 1,085 1.7 0 0 0

72 Bland 1900 1,924 1,920 0.95 1,828 0.85 0.95 1,559 3,900 48 38 3

63 Narrandera 1777 1,777 1,780 0.92 1,635 0.89 0.92 1,455 4,800 110 36 45 1 4 11 216 0.4 1.2 0 4 0

67 Cobar 1725 1,815 1,820 0.95 1,726 0.91 0.95 1,571 5,500 140 72 24 2 4 6 21 0.0 4.1 0 0 0

74 Wentworth 1687 1,881 1,940 0.95 1,845 0.88 0.95 1,627 5,100 120 95 19 5 0 4 0.0 0.5 0 2 0

75 Coonamble 1532 1,325 1,340 1.02 1,370 0.86 1.02 1,178 2,900 110 46 30 2 12 26 2.9

0.95 0.88 0.95 34 71 1.3 14 0 1

Medians (% of LWUs basis)for 3,000 to 10,000 Properties



(1) (22)

Outsourcing

Days Lost

WATER UTILITY




Capital Expenditure



Table 14: Sewerage – utility characteristics (continued)

Sewer Mains

Properties Served

per km of Main

Sewage Treatment

Works

Pumping Stations


100km of Main


Total Work Force

% Female

Injuries

(Ratio of Connected





Assessments)



Assessments)


PermanentPeak(% of



/1000 props)

(%)(% of

Maintenance Cost)

(No.) Total (%)

(2) (3)C 8 (4) (5) (5a)

C6(6)C5

(7) (8)A 5

(9)A 6

(10)A4

(11) (12) (13)F29

(13a)F15

(13b)F 27 (14) (15) (19) (20) (21)

2005/06 2005/06 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/0891 44 46 0 215 0

LWUs with 200 - 1,500 Properties #N/A #N/A

70 Kyogle 1596 1,673 1,760 0.95 1,670 0.89 0.95 1,484 3,600 120 62 27 3 9 15 615 1.0 134 4.2 14 0 2 0

77 Junee 1702 1,683 1,740 0.95 1,649 0.93 0.95 1,527 4,000 91 18 1 0 86 0.1 1.2 20 0 0

78 Blayney 1490 1,505 1,710 1.03 1,758 0.88 1.03 1,546 3,700 100 75 23 1 7 9 27 0.0 1.1 0 0 0

79 Walgett 1786 1,786 1,790 0.85 1,518 0.88 0.85 1,341 6,300 50 30 3

68 Tenterfield 1489 1,559 1,500 0.95 1,427 0.88 0.95 1,255 3,400 65 22 2 3 5 390 0.6 238 4.9 5 0 0

84 Gilgandra 1365 1,372 1,380 0.98 1,352 0.89 0.98 1,210 2,800 110 35 39 1 13 37 48 0.1 29 0 0

73 Upper Lachlan 1377 1,382 1,410 1.00 1,412 0.87 1.00 1,222 2,800 110 42 34 2 7 17 52 0.1 2.8 1 0 1 0

82 Gloucester 1558 1,588 1,630 0.95 1,545 0.84 0.95 1,291 2,700 130 47 33 1 6 13 72 0.1 1.9 60 0 4 0

87 Bourke 1065 1,065 1,070 1.00 1,069 0.85 1.00 909 2,100 98 35 31 1 8 23 35 0.0 0 0

86 Hay 1295 1,298 1,300 0.98 1,269 0.87 0.98 1,109 2,900 100 37 34 1 8 22 47 0.1 1.6 30 0 0 0

83 Oberon 1174 1,178 1,330 1.02 1,355 0.81 1.02 1,104 3,100 130 38 36 1 3 8 152 0.2 1.5 10 0 0 0

81 Gwydir 1159 1,159 1,210 0.95 1,147 0.90 0.95 1,030 2,600 140 41 28 2 8 20 179 0.2 43 2.6 10 0 0 085 Uralla 1016 1,016 1,020 1.00 1,016 0.88 1.01 901 2,600 100 30 34 1 4 13 30 0.0 1.0 22 0 0 095 Weddin 1010 1,029 1,090 0.94 1,024 0.87 0.93 884 2,000 120 31 33 1 0 1.0 0 0 0

89 Bogan 1046 1,046 1,030 1.01 1,044 0.86 1.01 897 2,500 140 20 52 1 4 20 189 0.2 3.8 25 0 0 0

76 Harden 1007 1,017 1,050 0.95 1,001 0.89 0.94 885 2,100 100 38 26 1 0 195 0.2 8 0 0

88 Wakool 1109 1,169 1,120 0.95 1,067 0.78 0.95 837 2,000 120 47 23 4 14 30 20 0.0 3.7 10 0 0 0

93 Tumbarumba 962 1,039 1,040 0.95 987 0.85 0.95 843 2,000 170 46 21 2 275 0.3

94 Gundagai 894 872 880 1.01 889 0.91 1.01 805 2,400 130 73 12 1 5 7 36 0.0 2.3 0 0 0

92 Carrathool 852 852 920 0.95 876 0.81 0.95 708 1,900 120 22 40 3 12 55 98 0.1 2.3 3

96 Warren 883 902 900 0.92 831 0.88 0.92 734 1,700 98 17 49 2 8 47 4 0.0 2.4 0 3 099 Coolamon 963 1,012 1,020 0.95 973 0.88 0.95 853 2,200 39 25 2 88 0.1

102 Lockhart 810 875 880 0.95 831 0.85 0.95 708 1,800 100 42 20 3 6 14 1.2 0 0 098 Walcha 777 783 790 1.01 798 0.79 1.01 634 1,700 120 30 27 1 1 3 24 0.0 2.5 0 0 0

100 Balranald 797 802 830 0.95 790 0.89 0.95 701 2,000 110 38 21 2 10 26 16 0.0 1.3 0 0 0

97 Bombala 794 797 800 0.95 757 0.86 0.95 651 1,800 110 35 22 2 5 14 2.6 0 0 0

101 Murrumbidgee 707 716 710 1.03 734 0.94 1.05 701 1,700 21 35 2 12 57 29 0.0 2.7 0 0 0

90 Guyra 1010 1,010 1,010 0.95 960 0.85 0.95 815 2,700 100 36 27 1 2 6 89 0.1 2.1 5 0 0 0

104 Boorowa 560 560 640 0.94 601 0.91 0.94 545 1,200 100 33 18 1 2 6

105 Brewarrina 557 558 560 0.86 480 0.88 0.85 419 1,500 120 16 30 3 8 50 10.4 1 0 0

106 Jerilderie 447 447 450 0.95 425 0.78 0.95 330 770 12 35 1 5 42 49 0.0 2.4 0 0 0

103 Central Darling 195 195 190 1.00 194 0.91 1.00 176 710 99 13 15 1 4 31

107 Urana 317 317 330 0.95 314 0.87 0.95 274 720 210 15 21 2 9 60 3.2 0 8 0

0.95 0.88 0.95 27 52 2.4 20 0 0

Properties served per km of main 34 Capital Expenditure $180 per property 1.8 employees per 1000 properties

Median All LWUs (Statewide basis) 40 $268 per property 1.6 employees per 1000 properties

connected properties 18,700 km of mains Total Capital Expenditure $305M

Reported No. of Sewage Treatment Works 285 Reported No. of Sge Employees 1,140

Median All LWUs (% of LWUs ba

Totals for all LWUs 701,000 Total Sge populaton 1.67M

Medians (% of LWUs basisfor 200 to 1,500 Properties


(1) (22)

Outsourcing

Days Lost

WATER UTILITY




Capital Expenditure



Table 15: Sewerage – asset management and resource management Mains

Maintenance Cost

Volume of Trade

Waste

% Sewage Treated

(% of Total

Length)

(Service Connections

%)

($'000 per 100 km of Main)

(% of CRC)

($'000 per 100 km of Main) (ML) (%) Infiltration

/inflow Res Non-Res Trade Waste Other

Primary Level

Secondary Level

Tertiary Level

Total Volume Recycled

Volume Recycled for Urban

Water

(27) (28) (29) (30) (31) (32a)W17 (33) (33a)

E 4(33b)E 5 (34) (35) (36) (37) (38) (39a)

E 1(39a)E 2

(39a)E 3

(41a)W 26 (41b)

05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 07/08 07/08 07/08 05/06 06/07 07/08 2007/08 07/08 07/08 07/08 07/08 07/08 07/08 07/08 07/08 07/08 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 05/06 06/07 07/0862 00 62 00 87 00 87 00 73 00 75 00 67 00 69 00 71 00 30 00 30 00 81 00 81 00 34 00 36 00 36 00

Sydney Water 87 90 64 87 90 64 432,542 487,100 546,381 25,536 96 29 of 31 67 11 22 261 291 324 100 100 100 24,163 4 4 4

Hunter Water 58 63 50 42 53 43 59,918 76,338 74,383 3,296 87 11 of 17 56 44 297 372 356 88 100 100 4,471 7 8 6

LWUs with > 10,000 Properties #N/A #N/A #N/A ####

1 Gosford 141 197 44 46 35 44 48 35 71 13,916 14,220 14,768 1,346 100 100 2 of 2 19 66 7 9 0.5 99.5 218 210 217 100 100 100 277 2 2 2

2 Wyong 0 0 49 38 47 0 18 28 0.1 172 11,822 13,034 14,195 100 100 6 of 6 75 25 92 8 207 227 243 100 100 100 1,223 832 8 9 8

3 Shoalhaven 0 0 29 35 21 20 26 15 0 0.5 0.3 253 0.5 12 6,569 7,068 7,223 100 86 7 of 10 81 18 1 40 60 176 191 188 100 100 100 1,480 147 30 27 20

5 MidCoast 125 59 81 33 37 23 7 7 2 0 0.1 79 6,811 7,652 8,018 144 100 98 10 of 12 10 72 17 2 13 87 216 239 248 100 100 100 59 1 10 1

6 Tweed 188 29 133 13 12 9 1 6 8 46 4 3 0.3 6,890 6.6 164 8,779 7,254 7,892 1,382 100 89 3 of 8 11 65 6 18 11 89 332 266 270 58 58 57 303 257 3 5 4

9 Wagga Wagga 701 0 127 394 118 52 37 37 90 86 0.1 0.4 89 5,061 5,673 5,443 616 100 88 4 of 5 89 11 3 97 214 250 236 99 100 100 606 270 16 15 11

7 Port Macquarie-Hastings 0 0 20 15 13 0 19 1 0 0 0.59 0.1 173 0.4 66 6,733 8,336 8,229 100 89 3 of 5 93 7 100 269 323 317 100 89 93 265 158 5 4 3

11 Albury City 0 0 194 194 196 6 8 3 1.1 0.7 410 0.8 146 5,326 4,285 4,291 154 100 87 3 of 4 96 4 0.1 100 245 204 211 4,193 73 100 98

10 Coffs Harbour 112 3 195 88 68 69 2 1 3 0 0 0.3 42 0.1 66 5,933 2,425 6,703 100 100 5 of 5 19 81 58 42 279 280 302 100 100 790 93 9 10 12

13 Tamworth Regional 0 0 49 57 69 14 49 23 0 0.1 0.1 84 4,774 4,254 4,305 1,052 100 100 5 of 5 67 8 24 1 100 280 237 236 97 96 97 1,560 72 2 34 35

15 Eurobodalla 41 61 37 34 63 27 13 48 7 0 0 1.1 30 3,217 3,349 3,187 62 100 100 5 of 5 6 87 5 2 0 91 9 190 193 183 64 0 5 243 184 10 8 8

17 Queanbeyan 215 112 115 24 113 100 0 13 2 0 0 39 3,886 3,716 3,990 250 100 100 1 of 1 9 74 10 6 1 100 252 239 250 100 100 56 3 2 1

19 Orange 240 68 0 126 111 123 16 20 13 0 0 0.7 0.1 48 4,235 3,036 3,697 188 93 100 2 of 2 78 17 5 0 1 99 294 202 248 2 79 100 3,496 3,367 74 91 95

20 Goulburn Mulwaree 0 17 0 201 0 0 0 0 0.2 381 0.8 228 1,684 1,558 1,680 100 100 1 of 1 2 89 9 100 172 157 181 100 100 1,420 71 42 85

18 Dubbo 25 81 57 65 44 9 13 5 13 16 10 0.27 0.2 149 0.3 16 2,852 2,717 2,956 547 100 70 0 of 1 10 50 21 19 100 198 188 200 100 100 100 2,914 81 97 99

16 Wingecarribee 89 135 292 116 133 61 40 53 33 4 1.0 0.5 173 0.5 133 3,220 3,085 4,106 102 100 100 5 of 5 33 55 10 2 100 241 240 290 100 71 54 2 3 2

14 Clarence Valley 84 83 20 55 44 13 13 21 0.0 0.3 195 0.5 193 3,403 2,626 2,995 38 100 94 4 of 8 9 84 6 1 3 97 263 215 214 35 114 114 8 4 4

21 Bathurst Regional 104 20 20 20 113 18 4 18 40 15 24 21 0.4 0.3 159 0.5 190 3,686 3,510 3,607 538 100 88 0 of 1 2 60 23 15 100 271 251 251 100 100 95 848 18 16 24

24 Ballina 82 0 0 26 28 4 5 206 3,920 3,502 2,249 89 3 of 3 100 314 279 180 100 100 107 107 8 6 5

22 Lismore 202 0 77 108 123 4 4 6 0 0 0.5 0.4 1,082 1.2 217 3,825 3,263 3,263 100 100 3 of 3 133 1 99 318 269 267 100 82 33 3 6 1

18 64 44 16 8 0 0 0.4 0.5 87 248 238 240

LWUs with 3,001 - 10,000 Properties23 Bega Valley 0 0 49 25 3 46 26 21 0 0.6 0.3 292 0.7 105 2,024 1,979 1,869 100 100 6 of 6 90 10 71 29 195 190 161 613 457 29 31 33

27 Byron 122 363 34 23 15 13 12 13 0 0 0.2 132 3,341 2,818 3,250 225 100 90 1 of 6 28 47 18 7 100 338 287 325 100 100 100 723 340 24 29 22

26 Country Energy 0 0 183 148 126 7 25 7 0 0 0.05 0.0 1,433 1,344 1,316 100 0 of 2 100 100 148 140 136 100 649 649 37 48 49

25 Kempsey 57 157 6 6 3 6 26 30 13 0.0 0.2 643 1.0 131 2,104 2,012 2,614 54 100 74 5 of 7 16 71 10 2 1 19 81 239 226 293 100 100 46 34 11 6 2

31 Lithgow 19 0 0 2 3 0 0 75 1,620 2,186 1,620 100 100 307 224

29 Armidale Dumaresq 0 129 68 136 117 40 50 55 0.8 0.2 181 0.7 267 2,027 1,722 1,926 157 100 100 1 of 1 17 61 14 8 95 95 95 269 225 247 100 100 100 753 20 44 39

30A Hawkesbury 0 89 23 0 190 0.3 114 2,390 2,390 2,390 99 91 1 of 2 100 100 324 0 319 186 8

30 Griffith 0 0 132 158 111 7 6 3 12 13 0 0.5 0.8 133 0.2 29 2,630 1,848 2,042 200 80 61 1 of 3 83 7 10 100 389 254 308 369 28 18 18

33 Richmond Valley 0 0 12 27 15 6 2 4 3 3 7 0.5 1,916 3.1 102 2,106 1,808 2,106 91 86 2 of 4 100 100 341 285 330 280 6 18 13

32 Mid-Western Regional 0 0 61 32 81 61 32 37 44 27 24 0.3 0.2 225 1,340 1,884 2,048 100 53 1 of 4 100 100 199 304 323 57 3

34 Nambucca 0 286 16 17 22 23 5 12 0 0 32 0.1 88 1,568 1,568 1,703 71 96 2 of 4 26 67 7 100 265 265 306 100 100 151 8 8 9

35 Singleton 0 0 32 19 18 16 13 10 15 14 14 0.2 0.4 362 0.9 241 1,285 1,292 1,278 100 100 1 of 1 100 100 255 249 241 426 50 50 33

37 Inverell 49 49 0 239 239 4 4 4 4 4 0.0 41 0.1 199 807 795 795 20 100 99 3 of 4 8 82 8 3 100 178 173 173 0 0 0

41 Muswellbrook 0 0 1 7 16 12 4 4 0.3 22 0.0 150 1,300 1,253 1,142 7 100 62 0 of 2 99 1 100 278 256 231 959 959 88 74 84

(23)

(No. per '000 properties)(No. per 100 km of Main)

(No. per 100 km of Main)

(41c)W 27

(32)W18

Total Vol ofSewage Collected

(Res, NonRes + Trade Waste)

(ML)


(26)

(ML per 100km of Main)

(39)W 19

(40)E 8

(24)A 12

(25)E 13

% of Total Effluent that is Recycled

Vol of Sewage Collected per

PropertyBiosolids Reused Effluent Recycled

(%)

OverflowsInterruptions to

ServiceRehabilitations Renewals

% Sge Treated that was

compliant

STWs compliant at all times

Percentage of Total Sewage Collected

(kL/property)

% of Sge TreatedWATER UTILITY

ASSET MANAGEMENT RESOURCE MANAGEMENT

InfiltrationChokes & Collapses


Table 15: Sewerage – asset management and resource management (continued)

Mains Maintenance

Cost

Volume of Trade

Waste

% Sewage Treated

(% of Total

Length)


%)


(% of CRC)



Primary Level

Secondary Level

Tertiary Level



Water

(27) (28) (29) (30) (31) (32a)W17 (33) (33a)

E 4(33b)E 5 (34) (35) (36) (37) (38) (39a)

E 1(39a)E 2

(39a)E 3

(41a)W 26 (41b)

05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 07/08 07/08 07/08 05/06 06/07 07/08 2007/08 07/08 07/08 07/08 07/08 07/08 07/08 07/08 07/08 07/08 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 05/06 06/07 07/0862 00 62 00 87 00 87 00 73 00 75 00 67 00 69 00 71 00 30 00 30 00 81 00 81 00 34 00 36 00 36 00

36 Parkes 0 10 64 64 48 31 31 24 0 2.0 194 870 760 851 5 100 56 1 of 2 1 72 26 1 100 185 158 171 164 164 21 21 19

42 Corowa 93 25 26 53 25 28 5 13 21 13 12 15 0.2 98 1,073 776 718 10 100 23 1 of 2 5 86 8 1 67 33 189 171 161 349 52 68 49

38 Moree Plains 0 0 76 100 54 28 52 105 2.3 0.7 291 1,500 1,500 1,468 100 5 1 of 1 100 100 399 393 384 929 281 63

44 Gunnedah 52 52 123 92 78 63 97 28 1 1 1 2.1 0.2 160 573 547 550 100 60 1 of 2 9 82 9 96 96 144 144 137 455 90 83 83

46 Narrabri 0 0 90 52 136 8 8 2 1 1 0.2 799 0.9 178 962 962 903 100 35 2 of 3 100 22 78 252 272 247 57 57 511 67 58 57

43 Tumut 0 0 153 212 144 32 0.0 131 962 962 761 100 98 3 of 4 100 12 88 252 252 191 100 100 27 25 4

49 Young 50 0 57 0 219 200 113 219 110 17 3 8 2.1 1.3 86 742 742 685 8 100 7 88 4 1 213 207 188 50 134 129 15 15 19

39 Cowra 0 0 11 10 19 74 54 67 2 0 0 0.6 0.3 210 771 694 714 100 40 1 of 2 100 100 217 196 201 0 0 0

45 Upper Hunter 511 607 55 90 68 28 66 67 17 0.87 104 0.2 276 868 897 937 93 100 4 of 4 74 25 1 108 73 236 241 272 173 167 5 51 18

52 Snowy River 136 0 0 85 91 4 3 0 0.1 43 474 474 474 76 80 1 of 4 100 100 122 155 136 0 0 0 0

51 Forbes 24 6 107 67 125 447 2 6 1 210 151 81 0.1 0.3 178 691 600 644 52 100 15 65 13 8 0 100 220 190 214 7 0.5 1 1

50 Cooma-Monaro 0 0 40 0.2 0.1 128 0.7 156 479 479 479 100 100 2 of 2 100 3 97 151 149 149 100 41 9

53 Berrigan 0 0 102 46 88 0 0 2 2 4 0.1 495 1.4 532 538 334 100 100 4 of 4 100 100 172 169 100 94 94 7 10 28

0 49 81 14 21 3 4 0.5 0.7 150 228 225 224

LWUs with 1,501 - 3,000 Properties48 Leeton 0 56 58 70 6 8 25 39 0.3 77 3,815 3,815 1,200 157 100 82 1 of 3 4 50 33 13 8 8 84 1,260 1,260 387 100 100 100 70 6

54 Deniliquin 71 64 216 230 69 0 0 81 64 19 0.2 454 0.8 361 597 650 595 10 92 83 0 of 1 8 83 8 2 100 192 208 189 410 99 77 69

47 Bellingen 111 147 66 48 32 26 27 30 18 0 0 0.5 42 870 614 834 93 78 0 of 3 7 93 100 304 210 285 0 0 0 0

60 Glen Innes Severn 0 27 29 46 0 0 0.5 78 861 861 510 100 100 2 of 2 5 94 1 100 333 347 205 100 100 10 2 2 2

58 Cootamundra 854 0 594 113 147 83 0 2 0 2 0.1 124 478 478 392 100 85 0 of 1 100 100 178 168 138 199 199 39 39 51

57 Wellington 3 2 2 19 26 15 17 0 0 0 6 139 411 437 472 100 100 2 of 2 93 7 100 169 180 199 0 0 0 0

91 Cabonne 0 0 36 50 45 9 25 0 0 0.2 0.5 89 304 281 238 100 82 2 of 3 100 100 133 122 101 107 107 23 25 45

80 Greater Hume 18 7 7 42 32 27 0 0 7 25 24 0.1 63 503 414 382 100 68 4 of 6 1 98 1 100 219 175 156 100 27 76 61 22 24 20

59 Lachlan 19 13 65 0 0 1 2 0.53 0.5 68 559 531 536 38 100 35 2 76 15 7 100 249 237 239 150 129 30 21 26

65 Murray 32 28 26 8 14 15 0 0 0 8 0.2 132 0.5 90 590 517 505 89 100 100 2 of 2 5 64 13 18 92 8 275 202 189 161 50 18 32

62 Narromine 0 0 31 0 0 0 2.0 0.1 29 0.1 39 570 570 570 100 100 2 of 2 100 100 298 297 292 0 0 0 0

56 Yass Valley 38 13 13 72 46 51 3 0 1 1 0 0.4 10 417 330 351 25 99 100 2 of 2 3 87 3 7 100 192 154 164 100 100 126 32 52 36

61 Liverpool Plains 0 0 4 0.0 67 368 368 368 100 100 198 198 198

55 Warrumbungle 0 0 86 172 225 86 0 430 440 453 100 70 30 100 153 189 183 69 26 25 15

69 Temora 16 14 455 9 0 0.6 345 340 345 85 100 1 of 1 1 26 3 70 33 33 33 169 163 166 98 98 100 91 28

71 Palerang 0 2 90 85 10 13 3 23 2.4 0.1 1,752 3.1 111 254 254 367 100 87 1 of 3 97 2 1 100 156 143 203 3 1

72 Bland 25 0 21 0 289 289 295 91 100 3 95 2 100 160 158 161 132 45 45 45

63 Narrandera 0 0 11 6 0 5.6 0.2 208 335 335 335 100 80 0 of 1 100 181 205 205 205 0 0 0 0

67 Cobar 0 0 0 1 0 0 423 423 365 100 100 2 of 2 100 100 258 245 211 110 110 25 25 30

74 Wentworth 4 0 0 27 0 1 0 0 5 826 826 2,129 63 100 5 of 5 100 8 8 83 515 462 1,154 0 3 3 0

75 Coonamble 51 28 48 12 17 67 2 0 2 0 0 178 303 274 284 98 91 1 of 2 8 80 12 15 85 194 203 207 46 41 14 18 16

13 39 46 0 0 0 0 2.0 0.5 78 198 202 199

(23)



(41c)W 27

(32)W18



(ML)



(26)


(39)W 19

(40)E 8

(24)A 12

(25)E 13




(%)




compliant



(kL/property)





Table 15: Sewerage – asset management and resource management (continued) Mains

Maintenance Cost

Volume of Trade

Waste

% Sewage Treated

(% of Total

Length)


%)


(% of CRC)



Primary Level

Secondary Level

Tertiary Level



Water

(27) (28) (29) (30) (31) (32a)W17 (33) (33a)

E 4(33b)E 5 (34) (35) (36) (37) (38) (39a)

E 1(39a)E 2

(39a)E 3

(41a)W 26 (41b)

05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 07/08 07/08 07/08 05/06 06/07 07/08 2007/08 07/08 07/08 07/08 07/08 07/08 07/08 07/08 07/08 07/08 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 05/06 06/07 07/0862 00 62 00 87 00 87 00 73 00 75 00 67 00 69 00 71 00 30 00 30 00 81 00 81 00 34 00 36 00 36 00

LWUs with 200 - 1,500 Properties70 Kyogle 266 11 244 54 27 50 16 0 0 13 21 18 0.1 87 390 310 478 10 100 98 2 of 3 32 44 22 2 19 77 5 237 195 286 100 100 100 22 13 13 18 5

77 Junee 0 0 66 38 0 0 0 0.5 80 0.4 31 270 225 251 100 100 1 of 1 85 15 100 167 141 152 135 111 59 60 54

78 Blayney 60 14 13 27 20 53 0 0 0 0 320 284 284 17 92 100 1 of 1 4 85 6 6 100 209 183 162 200 200 70 48 70

79 Walgett 0 0 22 20 0 76 622 622 622 100 100 410 410 410 517 83 83 83

68 Tenterfield 0 0 112 234 142 0 0 7 7 7 51 0.1 323 323 323 100 100 228 218 226 126 26 39 39

84 Gilgandra 143 129 114 89 77 120 6 9 6 11 11 15 0.9 1.1 186 0.5 134 280 265 280 30 89 100 1 of 1 14 61 14 11 100 209 197 207 250 100 81 89

73 Upper Lachlan 95 95 23 124 0 7 14 14 1.2 0.4 38 0.1 36 300 240 240 5 96 100 2 of 2 17 71 10 2 100 218 174 170 0 0 0 0

82 Gloucester 38 60 85 34 51 85 32 43 0 0 0.3 0.5 470 220 220 385 100 100 1 of 1 7 78 15 100 149 146 249 100 100 0 0 0 0

87 Bourke 0 0 474 3 0 0 0 0 1.4 106 0.4 231 250 141 175 100 25 0 of 1 100 100 235 132 164 0 0 0 0

86 Hay 54 54 57 84 84 0 0 2 0 0 0.4 105 326 304 277 5 100 100 1 of 1 7 87 4 2 100 257 239 218 0 0 0 0

83 Oberon 0 0 39 24 21 14 18 3 2 3 3 0.5 342 2.5 192 384 384 384 100 100 321 320 283 100 0 0 0

81 Gwydir 138 27 51 184 190 115 73 85 49 9 0 0 0.2 17 0.1 71 235 173 214 100 46 0 of 2 10 80 10 100 213 157 187 12 14 26 24 17 12

85 Uralla 43 50 33 17 7 17 0 0 0.3 0.4 145 142 164 1 100 100 1 of 1 9 88 2 1 100 143 140 161 0 0 0 095 Weddin 0 3 110 90 0 0 0 0 84 162 162 160 100 100 1 of 1 1 88 12 100 171 168 156 29 28 1889 Bogan 20 0 50 10 10 0 2 0 105 622 622 622 100 100 1 of 1 2 16 82 16 589 589 596 0 0 0 0

76 Harden 0 0 36 26 29 13 0 0 2 1 11.1 513 1.8 195 566 566 566 100 100 585 585 565 100 85 15 15 15

88 Wakool 0 0 0 0 0 0 0 0 45 0.1 17 147 366 296 100 100 4 of 4 90 10 41 8 51 139 329 277 0 0 0 0

93 Tumbarumba 0 0 0 7 0.0 278 278 278 100 100 304 282 282

94 Gundagai 1 1 3 14 16 14 1 1 0 0 0.3 22 105 106 111 100 100 1 of 1 2 74 24 100 116 120 125 111 111 100 99 100

92 Carrathool 0 0 100 55 5 0 1 11.36 391 0.9 123 97 103 167 100 100 3 of 3 100 100 115 127 191 8 0

96 Warren 0 0 359 271 153 6 0 6 0 0 494 173 153 173 100 75 0 of 1 100 8 92 213 184 208 10 4 6

99 Coolamon 0 5 67 95 95 95 100 90 2 94 4 32 68 104 99 98 85 50 74 74 89102 Lockhart 0 0 0 0 114 157 136 171 100 100 3 of 3 100 60 40 196 164 206 69 69 41 4098 Walcha 63 93 38 40 13 21 27 17 4 5 3 2.33 63 0.3 140 183 159 196 100 75 0 of 1 14 70 15 1 100 233 201 246 0 0 0 0100 Balranald 11 8 8 13 0 0 0.6 26 250 132 223 57 100 2 of 2 1 99 100 313 173 282 0 0 0 0

97 Bombala 0 0 91 54 31 0 0 3 0 0 34 173 173 173 100 100 2 of 2 100 20 229 228 228 35 20 20 20

101 Murrumbidgee 0 14 89 76 0 5 0 4 1 62 160 160 86 97 25 0 of 1 3 93 3 1 100 219 216 117 100 25 10 4 5 17

90 Guyra 44 94 28 42 33 8 6 6 10 31 25 0.1 202 127 284 100 100 1 of 1 12 78 10 12 88 181 132 296 100 100 0 0 0 0

104 Boorowa 0 0 48 0 48 90 90 88 100 55 0 of 1 100 100 171 172 147 0

105 Brewarrina 0 0 75 69 0 0 0 0 213 210 210 210 100 100 438 438 438 170 81 81 81

106 Jerilderie 742 708 33 8 8 0 0 2 0 83 89 89 85 100 25 0 of 1 100 100 210 210 200 5 5 45 6 6

103 Central Darling 2 0 0 66 23 77 15 31 31 154 128 52 1.0 385 100 100 100 100 100 1 of 1 100 100 513 513 515 0 0 0 0

107 Urana 0 0 13 0 0 0 0 3 0 20 89 90 90 100 100 2 of 2 100 100 292 299 286 0 0 0 0

3 42 33 0 0 0 0 1.2 0.3 85 218 196 218 No. of LWUs Recycling Effluent

Median All LWUs (% of LWUs basis) Chokes & Collapses 46 Overflows 4 Interruptions 0 Renewals 0.0% of CRC Median % sge treated that was compliant was 99% Median % of Effluent Recycled 12Median All LWUs (Statewide basis) 35 12 0 0.0% of CRC 9

Total volume of sewage collected = Total volume of effluent recycled = ML

Effluent % of total volume of sewage collected = 19%

No. of LWUs Reporting Biosolids Reuse 33 (ie. 33% of LWUs) No. of LWUs Reporting Effluent Recycling = 74 (ie. 74% of LWUs)

NOTE: 1. Approximately 35% of councils did not report the volume of sewage collected (column (32)). For these councils the previous year's data has been adopted and is shown in bold italics.2. A slightly higher number of councils did not report the volume of effluent recycled (column (41)). For these councils, where they have previously reported at least 10% effluent recycled,

the previous years' value of percent effluent recycled has been adopted. For such Councils, the adopted value is shown in bold italics in column (41). 3. Number of LWUs reporting effluent recycling = 74 (ie. 74% of LWUs providing sewerage services)

Number of LWUs reporting effluent recycling for Urban Water Supply (ie. not for irrigation, environmental use or agriculture) = 40 (ie. 40% of LWUs providing sewerage services )

74

166000 MLTotals for all LWUs

(23)



(41c)W 27

(32)W18

32,000

Medians (% of LWUs basis)for 200 to 1,500 Properties



(ML)

(26)


(39)W 19

(40)E 8

(24)A 12

(25)E 13




(%)




compliant



(kL/property)





Table 16: Sewerage – financial and efficiency

Revenue perproperty

Externalities(Annual Fees to

EPA)

($)Res Revenue

(% of Annual

rates and charges)

Res Vol collectd

(% total excl

infiltration &

inflow)

Written

Down Cost

($'M)

Current

Replacement

Cost

($'M)

Current

Replacement Cost

per Assessmnt

($)

($/property)

(42a)F6

(43) (44) (45) (46) (47) (51)

06/07 07/08 07/08 07/08 07/08 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 06/07 07/08 05/06 06/07 07/08 07/08 05/06 06/07 07/08 04/05 05/06 06/07 07/08 04/05 05/06 06/07 07/08175 175 205 0 205 0 201 0 201 0 66 201 0 201 0 185 185

Sydney Water 865,477 908,622 538 46 45 62 2.7 1.9 1.2 199 131 190 261

Hunter Water 100,004 110,102 528 13 24 30 3.2 1.5 2.3 190 217 228 259

LWUs with > 10,000 Properties1 Gosford 29,823 29,100 427 81 375 444 6,855 -7 -2 -7 2.4 1.4 1.3 99 66 10 0.6 3 18 6 267 287 266 261 136 160 109 105

2 Wyong 28,537 25,700 440 86 75 388 524 8,703 0 6 -1 0.3 1.4 -1.2 10 -132 0 0.8 66 60 67 233 251 284 300 68 76 90 84

3 Shoalhaven 27,374 28,800 748 88 81 433 575 13,242 4 1 8 2.4 2.2 1.6 186 112 3 1.1 85 101 122 333 335 369 397 136 128 132 143

5 MidCoast 24,018 25,700 795 85 80 393 584 17,336 27 9 23 3.3 1.2 -0.1 101 -299 0 1.1 326 383 416 404 49 57 56 70

6 Tweed 23,042 29,600 1,014 86 73 452 665 20,740 -20 -6 -2 1.3 0.2 1.0 62 77 15 1.3 29 26 27 310 335 333 372 110 117 125 132

9 Wagga Wagga 11,491 12,300 534 75 89 148 230 10,500 -23 -10 -9 10.7 3.6 1.0 273 89 >100 0.7 1 2 8 145 189 211 253 28 53 46 50

7 Port Macquarie-Hastings 12,944 15,400 593 87 90 180 272 9,955 -28 -5 -8 1.6 0.1 0.3 217 79 -46 >100 0.6 37 32 31 329 354 344 376 86 90 95 107

11 Albury City 10,382 11,600 570 78 90 142 255 12,385 9 2 9 0.8 0.1 1.3 29 -190 48 3 0.8 89 86 96 272 300 330 319 99 119 112 133

10 Coffs Harbour 18,974 21,500 968 90 261 327 13,685 -6 -4 13 4.1 3.0 2.8 280 65 1 0.7 215 393 420 352 377 388 415 114 119 117 126

13 Tamworth Regional 12,231 14,300 785 82 67 98 184 10,112 -18 -18 -17 7.7 6.4 6.9 265 401 >100 0.6 44 41 47 231 284 322 269 86 98 132 91

15 Eurobodalla 10,499 11,900 683 90 154 241 13,002 7 -2 5 0.3 1.2 0.7 12 -22 2 0.9 73 80 84 374 384 394 441 107 108 103 106

17 Queanbeyan 5,721 7,600 476 88 81 110 197 12,740 -22 -14 -21 -0.8 0.0 0.1 122 94 >100 1 1 1 215 251 227 274 80 90 96 138

19 Orange 7,673 10,700 718 86 78 92 150 10,087 -19 -11 -17 1.0 1.0 3.3 77 113 14 0.5 0 0 0 259 254 261 318 89 103 103 136

20 Goulburn Mulwaree 7,700 8,200 883 74 90 76 116 12,917 20 10 14 7.1 6.2 4.2 282 42 1 0.7 127 191 234 208 259 290 350 79 122 124 107

18 Dubbo 8,677 9,500 643 68 56 135 161 12,090 -6 4 -5 3.3 1.4 1.7 137 147 >100 0.6 14 26 20 371 338 324 335 122 134 145 137

16 Wingecarribee 10,149 9,700 686 86 82 121 163 10,938 6 -7 3 2.9 2.7 2.2 138 80 13 1.4 121 128 127 284 312 325 324 128 157 128 140

14 Clarence Valley 8,971 10,000 715 84 90 60 123 8,237 -36 -8 -26 3.2 5.4 3.6 326 83 2 1.3 17 82 162 369 344 356 151 151 141

21 Bathurst Regional 7,174 6,700 467 72 61 68 125 9,398 -12 -9 -15 1.1 1.2 1.2 69 77 >100 0.5 13 13 13 309 291 324 317 144 137 142 136

24 Ballina 7,384 8,900 711 79 0 87 173 12,812 -20 -13 -14 0.5 1.1 -0.7 125 38 0 1.4 2 2 2 375 366 383 456 119 118 133 137

22 Lismore 7,122 8,700 711 87 90 174 308 26,409 -14 -6 -5 2.6 0.9 -0.9 179 -187 0 1.1 25 6 5 279 305 331 386 56 61 77 107

12,237 -9.6 -5 -5 2.4 1.3 1.3 123 71 32 31 308 328 342 118 115 129


23 Bega Valley 8,180 11,800 1,016 86 90 110 172 14,342 1 -3 19 -0.1 0.6 2.1 2 -303 119 3 1.3 12 86 201 474 480 511 574 190 187 184 208

27 Byron 9,534 9,900 991 77 65 148 209 20,121 14 2 12 3.1 1.9 1.3 107 15 2 1.7 204 182 206 568 489 516 529 156 143 138 148

26 Country Energy 3,584 4,100 424 80 0 35 3,600 2.5 41 63 >100 0.9 0 0 0 201 245 234 268 81 113 107 87

25 Kempsey 5,704 6,100 684 75 85 104 176 20,488 -98 3 -2 1.4 1.6 0.5 88 -22 2 2.4 65 59 82 349 401 346 365 112 129 126 127

31 Lithgow 3,300 3,700 512 90 0 15 53 7,182 -23 -7 -6 9.3 -12.2 -0.3 -233 11 0 1.1 0 0 144 259 349 630 390 106 142 178 35

29 Armidale Dumaresq 3,700 3,800 487 61 73 60 63 7,908 -20 -11 -5 -0.4 0.0 0.9 1 31 -411 >100 0.8 0 0 0 300 358 342 369 135 178 135 171

30A Hawkesbury 3,800 4,000 534 74 0 62 111 14,502 -5 -4 -4 0.6 -0.3 -1.6 -13 -131 0 0.8 1 1 1 379 379 443 415 165

30 Griffith 4,900 4,400 664 72 83 102 123 15,839 -7 -7 -2 0.5 1.8 0.2 107 -15 1 1.4 19 63 68 466 482 424 442 127 146 126 141

33 Richmond Valley 5,500 5,800 908 88 0 63 112 16,622 -17 2 3 11.0 3.1 2.6 304 -230 11 2.2 6 110 181 343 381 375 417 162 161 175 187

32 Mid-Western Regional 3,300 3,300 520 85 90 29 67 10,574 -21 -16 -18 2.6 2.6 0.6 154 41 >100 1.0 175 18 17 293 308 298 315 108 110 98 105

34 Nambucca 2,900 3,000 539 68 90 54 76 12,985 -9 -7 -8 2.7 0.8 0.4 91 1 1 1.2 57 59 63 261 285 280 312 90 91 90 97

35 Singleton 2,900 2,700 509 85 90 27 52 9,404 -20 -26 -25 3.2 3.9 2.0 231 159 >100 1.2 0 0 0 201 223 200 247 66 72 70 80

37 Inverell 1,900 1,700 370 89 33 45 9,516 -27 -9 -7 0.2 1.3 -0.5 2 93 -202 0 0.9 3 0 1 209 224 242 316 82 91 92 90

41 Muswellbrook 4,400 3,600 727 78 90 36 61 11,767 -19 -14 -14 5.5 6.1 3.3 466 323 >100 1.0 0 24 24 311 309 311 313 74 82 81 99

(%)


(52)F12

(51a)(42)F 2

(48)F 22

(48a)F 18

(54)

Net Debt to Equity Operating Cost (OMA)

($/property)

(%)

see also Table 7 Col

(11)

Annual Fees

& Charges

($/assessmen

t)

(49a)

Developer

Charge

($/assessment)

(49b)

($/property)

(50) (50a)

WATER UTILITYTotal Revenue -

Sewerage(excl. Capital

Works Grants)($'000)

Management Cost

($/property)


Loan Payment

($/property)

ERRR Cross Subsidies Operating ResultInterest Cover

SgeResidential Revenue Vs Vol

CollectedCurrent Replacement Cost (CRC) of

System Assets


Table 16: Sewerage – financial and efficiency (continued)

Revenue perproperty


EPA)

($)Res Revenue

(% of Annual

rates and charges)

Res Vol collectd

(% total excl

infiltration &

inflow)

Written

Down Cost

($'M)

Current

Replacement

Cost

($'M)

Current

Replacement Cost

per Assessmnt

($)

($/property)

(42a)F6

(43) (44) (45) (46) (47) (51)

06/07 07/08 07/08 07/08 07/08 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 06/07 07/08 05/06 06/07 07/08 07/08 05/06 06/07 07/08 04/05 05/06 06/07 07/08 04/05 05/06 06/07 07/08175 175 205.0 205.0 201.0 201.0 66 201.0 201.0 185 185

36 Parkes 1,600 1,800 362 78 73 26 49 9,362 -43 -19 -16 5.7 1.0 1.5 127 -191 0 1.3 0 0 0 154 162 218 168 33 34 35 32

42 Corowa 1,900 2,600 584 84 90 25 39 8,404 -21 -21 3 -0.5 0.7 1.9 65 72 13 1.1 1 1 31 239 254 269 335 85 94 102 160

38 Moree Plains 2,900 2,800 733 68 90 26 46 11,633 11 11 17 3.1 3.5 1.7 215 -54 1 1.7 85 63 205 347 455 396 432 131 143 62 90

44 Gunnedah 1,100 1,300 325 90 21 49 12,516 -30 -15 -15 2.2 1.3 -0.2 103 -56 0 0.6 7 0 0 115 123 140 133 24 37 37 37

46 Narrabri 1,800 1,800 492 90 17 85 22,696 2 -3 -2 1.8 1.0 1.5 44 -6 1 0.7 74 42 37 259 220 282 239 51 59 98 56

43 Tumut 5,300 3,500 878 78 90 25 42 10,044 -22 -3 -5 5.0 12.1 3.3 943 -363 >100 38 29 3 274 240 326 407 49 27 47 99

49 Young 1,300 1,500 412 79 90 8 25 7,243 -44 -37 -29 17.2 12.2 7.6 281 -47 >100 0.7 11 11 11 126 101 107 112 20 20 20 20

39 Cowra 1,800 2,500 705 80 90 18 32 8,633 -30 -28 -12 9.4 8.8 5.6 181 309 21 0.7 24 13 41 252 190 242 298 178 117 137 161

45 Upper Hunter 1,700 2,100 609 90 26 50 13,236 -23 -15 -15 0.3 -0.1 -0.7 92 12 0 1.0 0 0 0 287 304 345 422 128 131 150 173

52 Snowy River 1,700 1,900 546 0 19 34 13,839 -22 -20 -14 2.2 2.3 -1.7 201 -20 0 1.7 0 0 0 290 290 460 73 78 153

51 Forbes 1,700 1,800 599 79 76 26 36 11,901 15 8 4 2.6 1.1 1.6 33 100 3 2.2 203 244 305 259 257 257 297 38 38 37 37

50 Cooma-Monaro 2,300 2,200 683 83 0 26 39 11,634 0 -3 -3 1.4 2.7 -0.4 160 -79 0 0.9 120 116 82 389 367 355 470 117 112 111 152

53 Berrigan 1,100 1,600 477 82 90 15 37 10,942 -23 -13 -8 -0.7 -0.1 1.2 32 95 >100 0.7 53 0 0 238 254 216 215 87 88 87 85

11,634 -21 -8 -5 2.6 1.5 1.2 103 -6 13 24 285 298 335 102 98 99


48 Leeton 2,000 1,900 613 69 52 19 42 12,858 -27 -24 -24 5.8 2.7 1.2 213 130 >100 1.6 13 16 15 347 298 365 358 140 120 140 156

54 Deniliquin 1,700 1,800 572 90 10 38 11,591 -24 -21 -20 2.1 0.3 1.8 65 -61 >100 0.8 22 21 18 273 320 412 385 108 101 131 171

47 Bellingen 1,900 1,600 546 90 18 33 10,847 -25 -27 -5.6 -0.7 33 0 2.0 1 0 1 336 327 402 138 126 181

60 Glen Innes Severn 1,000 1,100 443 90 19 25 9,214 -7 5 3 4.5 0.9 1.1 50 19 1 1.0 12 46 98 174 236 246 62 118 115

58 Cootamundra 921 897 315 73 16 28 9,492 1 0 -1 4.3 0.4 -0.3 -8 -28 0 0.9 10 13 31 176 187 192 185 46 45 50 51

57 Wellington 1,400 1,400 591 81 90 19 28 11,715 10 10 12 8.5 3.9 1.8 136 59 2 1.1 67 193 168 240 255 296 312 95 106 134 159

91 Cabonne 1,200 1,200 511 83 90 17 27 10,637 -21 -14 -13 6.2 4.6 0.7 231 133 >100 2.1 101 100 65 173 188 204 214 46 45 50 48

80 Greater Hume 685 832 339 77 90 20 31 11,934 -11 -8 -7 -1.6 -1.4 -1.1 -74 -40 0 2.0 24 25 23 226 239 255 282 67 90 78 79

59 Lachlan 912 721 321 83 78 13 27 12,283 -31 -24 -0.1 -0.6 61 0 1.1 0 0 0 200 197 224 58 27 54

65 Murray 1,300 1,300 488 74 67 19 25 9,036 2 0 -1 2.5 1.7 1.0 127 35 6 0.9 234 131 45 217 243 237 294 100 110 98 145

62 Narromine 983 970 497 84 90 6 17 8,389 -20 -32 -31 0.5 0.3 2.2 -1343 116 >100 1.3 0 0 0 271 279 280 308 125 146 152 139

56 Yass Valley 1,400 1,500 699 90 7 17 7,653 -35 5.5 199 >100 1.2 0 0 0 286 340 90 150

61 Liverpool Plains 645 667 360 80 0 10 26 13,545 -36 -17 -18 -1.3 -2.3 16 -83 0 2.7 0 0 0 187 220 232 230 44 62 94 86

55 Warrumbungle 1,100 1,100 70 14 26 10,900 -17 -0.6 40 2.3 0 89 245 301 301 102 70 70

69 Temora 461 481 231 26 9 14 6,839 -10 -5 -6 0.5 0.7 0.4 39 33 >100 1.2 0 0 0 171 157 155 159 29 33 37 33

71 Palerang 1,400 2,100 1,163 90 14 26 13,676 -12 -17 5.5 6.0 515 >100 3.2 77 0 149 328 395 129 175

72 Bland 840 840 90 9 17 8,800 -36 -25 4.9 -0.2 63 1.4 0 0 256 257 324 324 66 75 141 141

63 Narrandera 926 884 541 83 0 6 10 5,730 -41 -32 -25 -0.6 2.4 -1.2 -1508 -239 0 1.5 0 0 0 310 491 409 406 137 128 145 169

67 Cobar 578 547 317 90 4 9 5,100 -33 -36 -3 -0.4 3.9 0.3 126 30 >100 1.4 0 0 0 236 185 142 165 20 20 20 55

74 Wentworth 870 917 497 90 23 27 13,974 7 3 2 1.1 -0.1 -0.7 -93 -147 0 2.5 120 106 110 244 253 279 260 63 62 56 54

75 Coonamble 455 468 342 87 4 16 12,200 -45 -43 -45 -2.9 -3.5 -6.9 9 -62 0 2.4 4 8 7 172 143 215 296 20 20 23 85

10,847 -22 -17 -17 1.1 0.4 0.4 40 33 8 15 241 255 296 69 94 115

(%)



(52)F12

(51a)(42)F 2

(48)F 22

(48a)F 18

(54)


($/property)

(%)

see also Table 7 Col

(11)

Annual Fees

& Charges

($/assessmen

t)

(49a)

Developer

Charge

($/assessment)

(49b)

($/property)

(50) (50a)




Management Cost

($/property)


Loan Payment

($/property)




System Assets


Table 16: Sewerage – financial and efficiency (continued)

Revenue perproperty


EPA)

($)Res Revenue(% of Annual

rates and charges)

Res Vol collectd(% total exclinfiltration &

inflow)

WrittenDown Cost

($'M)

CurrentReplacement

Cost($'M)

CurrentReplacement Cost

per Assessmnt($)

($/property)

(42a)F6

(43) (44) (45) (46) (47) (51)

06/07 07/08 07/08 07/08 07/08 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 07/08 07/08 06/07 07/08 05/06 06/07 07/08 07/08 05/06 06/07 07/08 04/05 05/06 06/07 07/08 04/05 05/06 06/07 07/08175 175 205 0 205 0 201 0 201 0 66 201 0 201 0 185 185

LWUs with 200 - 1,500 Properties #N/A #N/A

70 Kyogle 2,500 923 553 87 65 14 24 13,922 -2 -3 1 1.3 13.7 1.1 1116 72 7 2.5 15 2 27 300 313 298 319 93 104 101 88

77 Junee 532 563 341 87 85 10 19 10,720 -16 -7 -9 1.3 0.5 -0.1 48 25 0 1.5 0 0 0 230 218 230 221 56 53 54 57

78 Blayney 925 980 557 87 89 14 21 12,191 -10 -10 -10 2.5 2.0 0.3 196 -164 0 1.4 72 71 41 302 298 301 341 136 127 129 150

79 Walgett 605 602 397 0 10 15 8,384 -18 -12 -13 -1.7 -1.2 1.8 -67 121 >100 5 25 13 189 194 248 194 76 73 124 73

68 Tenterfield 993 1,100 771 80 0 15 25 16,629 -23 -14 -9 -1.1 0.8 1.3 151 -241 0 2.3 0 0 11 416 406 410 421 222 213 214 221

84 Gilgandra 503 524 387 78 71 7 13 9,161 -12 -9 -12 4.8 3.8 1.0 171 49 >100 1.8 2 16 0 167 144 170 180 41 20 23 23

73 Upper Lachlan 829 787 557 83 86 7 13 9,356 0 0 -3 1.0 3.3 1.4 86 8 1 2.3 131 138 159 298 279 290 319 87 87 91 107

82 Gloucester 718 796 515 68 84 9 15 9,375 -31 -20 -20 -2.6 -1.0 0.1 19 -45 >100 1.6 0 0 0 380 391 421 392 56 64 78 74

87 Bourke 600 623 583 88 90 6 10 9,759 -35 -14 -16 -0.2 -2.0 -0.8 -68 28 0 2.3 27 64 63 263 326 472 374 89 114 58 67

86 Hay 557 579 456 80 90 4 16 12,166 -14 -18 -22 -0.3 0.6 -2.7 63 -40 0 0.4 1 1 0 290 249 246 255 71 69 69 77

83 Oberon 496 627 463 53 0 4 5 3,945 -16 -16 -8 -1.3 -2.3 0.2 2 -37 -302 >100 1.8 0 0 0 304 323 375 368 59 67 87 105

81 Gwydir 540 712 621 79 89 4 12 10,296 -15 -1.7 -4.2 -129 0 2.2 8 0 10 285 581 62 358

85 Uralla 499 468 461 90 7 7 7,339 -25 -11 -9 -0.7 1.1 0.7 73 -214 >100 2.5 3 0 0 275 319 261 400 114 156 82 165

95 Weddin 178 205 200 89 3 10 9,415 -34 -42 -15 -13.8 -13.2 -0.1 -65 -17 0 2.4 0 0 0 137 127 124 133 26 27 27 25

89 Bogan 426 302 289 16 7 9 8,933 -29 -17 -14 2.9 0.6 -1.0 65 -19 0 2.4 19 18 19 236 237 275 281 162 149 186 187

76 Harden 424 468 467 0 3 11 10,553 -30 -3 -3 -2.3 4.3 -2.0 135 -63 0 2.4 16 76 116 289 293 271 320 66 77 72 75

88 Wakool 506 559 524 77 90 12 22 19,702 -6 -4 -5 3.3 1.1 -1.1 113 -142 0 0.7 155 115 118 266 204 231 257 80 47 60 67

93 Tumbarumba 412 456 462 74 0 6 13 12,700 -40 -21 -21 -0.5 0.9 0.7 123 139 >100 3.3 0 0 0 244 244 221 237 66 70 78 75

94 Gundagai 266 281 316 63 76 5 12 13,252 -6 -1 -1 0.4 0.1 -1.8 12 -104 0 0.9 0 0 0 236 243 266 309 46 51 56 69

92 Carrathool 134 151 172 90 6 9 10,017 -4 0 0 -1.8 -1.5 -2.1 -95 -138 0 0.0 6 0 0 130 145 194 147 25 25 26 24

96 Warren 457 458 551 78 90 4 11 12,102 -33 -31 -33 6.9 2.1 -1.3 177 43 0 3.0 26 24 25 254 230 290 378 58 64 86 93

99 Coolamon 467 413 425 81 90 8 11 10,303 -14 -9 -10 5.1 2.3 1.0 245 132 >100 0.5 0 0 0 178 148 147 189 62 59 57 65

102 Lockhart 306 300 361 86 90 6 11 12,377 -15 -17 -2.2 -1.5 -244 -41 0 1.9 186 330 274 86 30 3498 Walcha 354 367 460 81 7 8 9,606 -4 -3 -4 -1.0 0.9 1.1 92 19 >100 3.1 6 6 6 220 301 254 284 50 54 51 75

100 Balranald 227 251 318 84 90 9 13 15,649 -8 -7 -8 0.7 -0.7 -0.1 -45 53 0 0.6 11 0 0 154 161 172 159 34 34 50 44

97 Bombala 319 327 432 81 0 8 12 15,266 -12 1 -10 5.5 1.8 0.5 202 48 >100 3.3 317 30 8 203 180 168 173 78 74 61 62

101 Murrumbidgee 195 197 268 90 2 5 6,436 -25 -36 -41 2.6 2.2 0.2 140 103 >100 1.1 18 0 0 133 165 155 136 55 58 54 59

90 Guyra 451 510 532 89 13 14 13,897 3 2 3 0.6 0.9 1.5 48 -123 8 2.6 176 170 492 273 228 334 300 97 54 189 107

104 Boorowa 241 257 428 90 2 9 13,479 -2 -8 -14 4.4 4.3 -1.1 222 -27 0 0.8 2 17 37 205 171 163 170 36 21 21 23

105 Brewarrina 282 299 623 82 0 7 11 18,953 -35 -5 -5 4.7 1.0 -1.1 82 144 -156 0 4 6 6 411 363 444 508 37 21 48 108

106 Jerilderie 257 249 586 68 3 6 13,445 -41 -25 -27 6.9 3.1 0.9 349 231 >100 1.9 24 24 12 299 311 311 334 100 104 120 85

103 Central Darling 80 94 485 90 2 3 13,900 -9 -9 -9 -2.1 -2.5 -0.6 -267 -258 0 0 0 0 257 436 528 392

107 Urana 172 161 512 90 6 6 19,468 -7 -5 -6 0.1 0.5 0.1 70 22 >100 236 229 219 276 325 309 280 111 116 116 111

12,102 -15 -9 -10 0.6 0.9 0.1 86 -19 4 7 247 271 284 67 71 75

Median All LWUs (% of LWUs basis) Current Replacement Cost $ per Assessment 11,800 Net D/E -9 ERRR 0.7 Loan Payment per property $13 OMA Cost per property $320 Management Cost $105

Median All LWUs (Statewide basis) 11,700 -4 1.1 $27 $320 $107

Totals for all LWUs $435M Total Revenue Total CRC $8500MNOTE: 1. If the reported management cost is <$20/property or not reported, the previous year's management cost has been adopted and is shown in italics bold . In such cases, the OMA cost per property has not been increased to include this adopted management cost.

2. If the OMA cost is not reported, the previous year's value has been adopted and is shown in italics bold .

3. Where the residential revenue or residential volume is reported to be greater than 90%, a maximum value of 90% has been adopted. This is shown in italics bold .

(%)

(52)F12

(51a)


(42)F 2

(48)F 22

(48a)F 18

(54)


($/property)

(%)

see also Table 7 Col(11)


($/assessment)

(49a)

DeveloperCharge

($/assessment)(49b)

($/property)

(50) (50a)




Management Cost

($/property)


Loan Payment

($/property)




System Assets


Table 17: Sewerage – environmental and levels of service

N POil &

GreaseFaecal

Coli-form

90 %-ile Limit

90 %-ile Limit

(mg/L)(56)

(mg/L)(58)

(%)(59a)

(%)(59b)

(%)(59c)

(%)(59d)

(60)E 7

05/06 06/07 07/08 07/08 05/06 06/07 07/08 07/08 07/08 07/08 07/08 07/08 05/06 06/07 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/0848 48 62 62 79 101 101 113 113 123 123

Sydney Water Yes 1 0.8 0.9 5 5 8 112 137 143

Hunter Water Yes 34 35 27 50 44 39 153 151 144

LWUs with > 10,000 Properties1 Gosford 100 100 100 6 100 100 100 23 100 76 100 100 100 100 100 Yes 1.7 1.5 1.4 2 1 1 2 1 1 132 120 1342 Wyong 100 100 100 NL 100 100 100 NL 100 100 100 100 100 100 100 Yes 1.0 0.5 0.7 11 9 11 11 9 11 120 186 1653 Shoalhaven 96 100 100 40 94 100 88 40 100 100 100 100 85 92 86 No 0.8 1.0 0.2 16 23 22 0 23 120 120 1205 MidCoast 83 100 100 30 82 100 100 30 100 100 100 100 87 97 98 No 1.0 2.3 1.6 12 15 12 14 15 12 3306 Tweed 91 100 98 15 94 100 100 20 100 100 100 100 95 91 89 No 1.1 2.3 1.0 11 7 8 13 7 8 180 180 1809 Wagga Wagga 92 100 100 20 71 100 88 30 100 100 100 100 35 35 88 No 0.1 0.1 0.2 89 0 89 89 94 89 60 907 Port Macquarie-Hastings 75 100 89 10 96 84 100 15 100 100 100 100 40 55 89 No 1.0 2.8 0.3 6 7 3 6 6 3 60 6011 Albury City 95 100 100 12 95 100 100 15 100 100 100 87 88 86 87 No 0.3 0.4 0.2 41 43 47 42 44 47 180 120 13310 Coffs Harbour 95 89 100 50 95 100 100 50 100 100 100 100 86 87 100 Yes 0.0 0.3 0.3 23 26 34 23 26 34 120 12013 Tamworth Regional 53 100 100 30 48 100 100 25 100 100 100 100 95 98 100 Yes 0.0 0.0 0.0 18 15 25 19 15 2515 Eurobodalla 99 100 100 20 99 100 100 30 100 100 100 100 99 100 100 Yes 0.2 0.1 1.0 0 0 1 0 0.2 1.3 17 Queanbeyan 100 100 100 10 100 100 100 20 100 100 100 100 100 100 100 Yes 0.0 0.0 0.3 5 26 27 7 27 28 60 6019 Orange 100 100 100 20 100 100 100 25 100 100 100 100 94 81 100 Yes 0.1 0.0 0.9 46 30 21 46 30 21 20 Goulburn Mulwaree 100 100 100 100 100 100 100 100 Yes 0.0 0.0 0.1 0 54 89 54 90 9018 Dubbo 100 100 100 30 96 100 100 30 100 83 100 70 64 57 70 No 0.0 0.0 0.3 13 16 11 14 16 12 60 60 9116 Wingecarribee 100 100 100 10 99 100 100 15 100 100 100 100 98 92 100 Yes 0.3 1.9 1.4 39 54 40 45 70 45 240 120 12014 Clarence Valley 90 100 92 20 78 74 89 30 100 100 100 100 76 86 94 No 0.9 0.9 1.6 8 14 15 15 19 16 120 120 12021 Bathurst Regional 100 100 100 20 75 85 88 25 100 100 100 100 75 73 88 No 0.1 0.1 0.1 19 29 29 19 29 29 120 120 12024 Ballina 100 100 50 100 89 No 0.0 0.7 0.4 0 7 10 7 10 120 12022 Lismore 100 100 100 15 98 100 100 20 100 100 100 100 98 100 100 Yes 0.2 2.4 0.4 22 34 33 22 30 33 60

98 100 100 96 100 100 91 92 99 0.2 0.5 0.4 12 16 22 15 18 22 60 90 120

LWUs with 3,001 - 10,000 Properties #N/A #N/A23 Bega Valley 99 100 100 20 95 100 100 30 100 100 100 100 92 100 100 Yes 0.6 0.4 1.7 3 1 4 3 1 4 120 120 12027 Byron 100 100 99 10 100 100 100 15 100 100 100 90 86 91 90 No 2.6 3.7 1.9 3 4 2 5 3 3 60 120 6026 Country Energy 94 100 94 100 82 100 No 0.2 0.3 0.0 0 0 0 0 60 6025 Kempsey 99 100 100 15 92 85 74 20 89 100 100 100 87 70 74 No 1.7 0.6 2.0 3 1 2 3 1 2 180 17531 Lithgow 88 100 83 89 83 40 No 0.0 0.3 15 10 0 15 10 6029 Armidale Dumaresq 100 100 100 20 100 100 100 30 100 100 100 100 100 100 100 Yes 0.3 0.1 0.0 84 0 1 84 0 0.5 105 60 136

30A Hawkesbury 100 10 100 15 100 100 100 100 91 No 0.0 0 0 2030 Griffith 87 77 100 30 80 70 61 30 100 100 100 100 79 61 61 No 2.7 1.6 2.3 44 48 53 51 56 57 120 180 12033 Richmond Valley 100 100 100 20 91 100 86 30 100 100 100 100 98 98 86 No 3.2 1.1 0.6 9 4 4 9 5 4 120 120 12032 Mid-Western Regional 96 81 91 30 77 83 100 50 59 53 100 100 62 20 53 No 0.0 0.0 0.0 41 27 24 41 27 24 120 120 12034 Nambucca 97 100 98 20 99 100 100 30 100 100 100 100 97 96 No 1.7 0.0 0.2 13 4 8 16 7 8 4535 Singleton 100 100 100 30 100 100 100 30 100 100 100 100 83 58 100 Yes 0.8 0.0 0.4 17 2 9 18 2 9 180 180 18037 Inverell 81 100 100 20 73 100 100 30 100 100 100 100 99 99 99 No 0.0 0.0 0.0 44 65 65 44 65 65 60 60 6041 Muswellbrook 83 65 20 74 78 30 100 100 76 100 78 62 No 0.0 1.0 4.0 0 59 67 61 67 60 9136 Parkes 100 100 100 20 66 66 56 25 100 100 100 100 70 14 56 No 1.7 1.0 13 15 17 17 17 18 60 60 5042 Corowa 50 50 55 50 84 23 No 1.1 7.7 3.6 28 37 31 30 40 31 120 120 120


(65)C 16

(61) (62)C 11

(62a)(C13)

Compliance Compliance (per 1000 properties) (per 1000 properties) (per 1000 properties)

WATER UTILITY Average Sewerage Interruption

Odour Complaints Service Complaints(includes odour

complaints)

Total Complaints(Odour, service, Other,

Billing)

LEVELS OF SERVICE

Compliance with Environmental

Regulator

ENVIRONMENTAL

Sewage Treated that was Compliant

(%) (minutes)

(59e)E4

DEC DISCHARGE LICENCE COMPLIANCE

BOD SS

(%)(55)

(%)(57)


Table 17: Sewerage – environmental and levels of service (continued)

N POil &

GreaseFaecal

Coli-form

90 %-ile Limit

90 %-ile Limit

(mg/L)(56)

(mg/L)(58)

(%)(59a)

(%)(59b)

(%)(59c)

(%)(59d)

(60)E 7

05/06 06/07 07/08 07/08 05/06 06/07 07/08 07/08 07/08 07/08 07/08 07/08 05/06 06/07 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/0848 48 62 62 79 101 101 113 113 123 123

38 Moree Plains 5 No 0.0 6.5 0 43 51 45 51 180 13044 Gunnedah 100 100 100 20 77 59 60 30 100 100 100 100 75 59 60 No 0.0 0.0 0.0 46 1 25 47 1 25 60 60 6046 Narrabri 100 50 55 32 100 100 35 127 100 100 100 100 100 23 35 No 0.5 0.8 0.5 1 7 37 1 7 37 150 120 12043 Tumut 100 100 100 10 97 100 100 15 100 100 100 100 99 98 No 0.0 0.0 0.0 55 47 55 48 90 240 11249 Young 100 92 92 No 0.0 0.0 0.0 55 26 29 58 28 30 120 120 12039 Cowra 100 100 100 20 75 100 75 20 100 100 100 40 75 60 40 No 0.0 0.0 0.0 29 19 25 29 19 25 240 24045 Upper Hunter 100 100 100 20 90 100 100 30 100 100 100 100 82 100 100 Yes 2.1 0.0 32 44 22 34 44 22 198 120 12052 Snowy River 85 100 10 91 100 15 100 100 100 80 80 80 No 2.0 0.0 0.0 23 20 18 24 120 12051 Forbes 92 100 100 100 77 100 No 0.6 0.0 0.0 1 4 8 2 4 8 180 60 10550 Cooma-Monaro 100 10 100 15 100 100 100 100 100 Yes 0.0 0 59 59 12053 Berrigan 25 100 100 20 25 25 100 NL 100 100 100 100 92 82 100 Yes 2.9 0.9 0.0 74 43 35 80 46 38 120 120 120

99 100 100 91 100 100 85 80 86 0.6 0.3 0.0 19 10 22 17 14 25 120 120 120

LWUs with 1,501 - 3,000 Properties #N/A #N/A48 Leeton 100 100 100 70 100 100 84 70 100 100 100 100 100 100 82 No 3.0 2.0 0.0 10 0 14 2 120 120 12054 Deniliquin 100 100 100 20 92 100 83 30 100 100 100 100 92 100 83 No 2.6 3.5 2.2 51 75 42 53 78 42 120 180 12047 Bellingen 99 100 89 10 94 90 82.16 15 100 100 100 100 82 95 78 No 2.4 1.0 2.4 14 15 10 17 16 10 60 60 6060 Glen Innes Severn 100 100 20 100 100 30 100 100 100 100 100 100 100 Yes 0.0 14 34 15 34 12058 Cootamundra 100 100 30 85 85 40 100 100 100 100 85 85 No 0.0 0.0 0.4 67 77 55 67 78 55 90 120 12057 Wellington 100 100 100 15 100 100 100 30 100 100 100 100 90 100 100 Yes 0.0 0.0 1.7 8 2 5 56 58 46 60 3091 Cabonne 97 100 100 30 79 85 100 30 100 100 100 100 87 93 82 No 0.4 0.0 11 10 14 0 10.2 48080 Greater Hume 83 100 91 20 75 100 68 30 100 100 100 100 86 92 68 No 0.0 0.0 0.0 0 25 24 25 24 180 180 18059 Lachlan 59 20 35 30 59 59 59 59 72 35 No 0.0 0 24 24 60 5565 Murray 100 100 100 NL 70 100 100 NL 100 100 100 100 100 79 100 Yes 0.9 0.4 1.1 1 0 2 1 0 1.5 180 8062 Narromine 100 100 100 NL 100 100 100 NL 100 100 100 100 100 100 100 Yes 0.5 0.0 1 17 1 17 12056 Yass Valley 100 100 30 100 100 30 100 100 100 100 100 100 100 Yes 0.0 0.0 0.0 50 34 30 50 34 30 180 180 18061 Liverpool Plains No 0 055 Warrumbungle 92 100 66 100 62 89 No 0.0 0.0 0.0 60 82 89 60 82 90 12069 Temora 100 NL 100 NL 100 100 100 100 100 Yes 0.0 1.0 0.0 0 58 1 58 6071 Palerang 95 100 20 85 87 30 100 100 100 100 88 87 No 0.0 0.0 1 23 1 37 120 6072 Bland 80 100 20 80 100 30 100 100 100 100 100 100 100 Yes 0.0 0 063 Narrandera 100 100 11 33 100 18 100 100 100 80 33 80 No 0.6 0.0 1 73 74 9067 Cobar 100 100 19 100 100 86 100 100 100 100 100 Yes 0.0 0.0 0 0 120 12074 Wentworth 100 100 50 100 100 50 100 100 100 100 100 100 Yes 12.5 0 12 1 12 60 075 Coonamble 92 100 99 20 54 55 87 50 100 100 100 100 51 57 91 No 0.0 0.0 0.0 33 23 23 34 24 23 60

100 100 85 100 100 91 98 91 0.0 0 0 7 25 23 1 25 30 60 120 120



(65)C 16

(61) (62)C 11

(62a)(C13)




complaints)


Billing)

LEVELS OF SERVICE


Regulator

ENVIRONMENTAL


(%) (minutes)

(59e)E4


BOD SS

(%)(55)

(%)(57)


Table 17: Sewerage – environmental and levels of service (continued)

N POil &

GreaseFaecal

Coli-form

90 %-ile Limit

90 %-ile Limit

(mg/L)(56)

(mg/L)(58)

(%)(59a)

(%)(59b)

(%)(59c)

(%)(59d)

(60)E 7

05/06 06/07 07/08 07/08 05/06 06/07 07/08 07/08 07/08 07/08 07/08 07/08 05/06 06/07 07/08 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/08 05/06 06/07 07/0848 48 62 62 79 101 101 113 113 123 123

LWUs with 200 - 1,500 Properties #N/A #N/A70 Kyogle 97 100 100 20 69 81 100 30 100 100 100 100 84 76 98 No 2.0 0.0 0.6 15 21 19 25 23 21 60 60 6077 Junee 100 100 30 100 100 30 100 100 100 100 100 100 Yes 0.0 0.0 0 89 0 89 60 4578 Blayney 100 100 100 30 100 100 100 30 100 100 100 100 100 100 100 Yes 0.0 0.0 0.0 11 0 23 11 23 60 60 6079 Walgett 100 100 100 100 100 No 0.0 1 0 1 168 Tenterfield 88 100 50 88 28 98 No 0.0 0.0 0.0 52 60 64 52 60 64 120 120 9084 Gilgandra 100 100 100 20 75 100 100 16 100 100 100 100 75 100 100 Yes 3.7 3.0 3.0 37 33 47 46 44 51 60 60 6073 Upper Lachlan 65 100 100 20 58 84 100 30 100 100 100 100 38 74 100 Yes 0.0 0.0 0.0 7 36 28 7 36 28 120 60 6082 Gloucester 83 100 100 30 42 100 100 40 100 100 100 100 42 100 100 Yes 2.0 2.0 0.0 29 35 16 29 35 16 12087 Bourke 33 25 25 15 33 33 20 75 100 100 100 25 25 No 4.7 1.9 4.7 145 158 134 145 158 134 180 12086 Hay 100 100 30 90 100 40 100 100 100 100 90 100 100 Yes 0.0 0.0 0.0 32 39 39 33 39 39 083 Oberon 92 100 50 100 25 No 0.0 0.0 0.0 13 7 6 14 7 7 120 120 12081 Gwydir 92 100 93 20 71 38 46 30 100 100 100 100 73 32 46 No 0.0 0.0 0.0 4 0 0 6 6085 Uralla 100 100 15 100 100 20 100 100 100 100 75 100 Yes 1.0 0.0 0 13 23 18 23 12095 Weddin 100 100 100 20 100 100 100 30 100 100 100 100 100 100 Yes 0.0 0.0 0 35 29 35 29 120 12089 Bogan 100 100 100 NL 100 100 100 NL 100 100 100 100 100 100 100 Yes 3.8 0.0 2.9 4 1 27 2 1 27 120 18076 Harden 92 33 33 No 0.0 0.0 0.0 26 16 26 29 18 28 120 120 5088 Wakool 100 100 100 NL 100 100 100 NL 100 100 100 100 100 100 Yes 0.9 0.9 0 1 1 1 1 093 Tumbarumba 100 100 100 100 100 100 100 No 0.0 0 0 194 Gundagai 90 100 95 20 95 100 100 30 100 100 100 100 100 100 100 Yes 0.0 1.1 0.0 11 6 16 1 8 3092 Carrathool 100 100 100 NL 100 100 100 NL 100 100 100 100 100 100 100 Yes 2.5 0.0 35 55 35 2 55 120 12096 Warren 100 100 92 55 100 100 69 65 100 100 100 100 98 100 75 No 3.6 0.0 75 58 30 75 63 31 120 12099 Coolamon 100 30 100 20 100 100 100 90 90 No 0 0102 Lockhart 100 100 20 100 100 30 100 100 100 100 100 100 100 Yes 0.0 0.0 0.0 17 24 17 2498 Walcha 92 100 92 20 75 100 75 30 100 100 100 100 75 100 75 No 0.0 0.0 0.0 8 21 10 8 21 10 78 60 70100 Balranald 100 100 100 NL 100 100 100 NL 100 100 100 100 100 100 100 Yes 0.0 0.0 11 11 16 11 6097 Bombala 100 100 NL 100 100 NL 100 100 100 100 100 100 Yes 0.0 0.0 5.3 3 0 20 3 20 90 120101 Murrumbidgee 100 25 19 100 25 35 50 100 75 75 100 100 25 No 0.0 1.4 0.0 21 62 18 21 89 18 180 300 12090 Guyra 100 100 100 15 100 75 100 20 100 100 100 100 100 75 100 Yes 0.0 0.0 0.0 17 16 13 17 16 13 120 120 120104 Boorowa 100 6 55 30 100 100 100 100 100 55 No 0.0 3.3 30 3 30 3 60105 Brewarrina 100 100 100 100 No 0.0 0.0 38 44 21 38 44 21 60106 Jerilderie 100 75 25 20 75 25 30 100 100 75 100 75 75 25 No 0.0 0.0 0.0 0 2 5 2 5 300 300 300103 Central Darling 100 100 100 NL 100 100 100 NL 100 100 100 100 100 100 100 Yes 15.4 0.0 15.5 154 92 196 154 92 222 120 120 110107 Urana 100 100 39 54 100 100 100 NL 100 100 100 Yes 13.3 6.6 6.4 23 20 19 23 27 19 60 60 60

100 100 75 100 100 100 100 100 0 0 0 12 21 19 16 31 22 60 60 80

BOD 100 % SS 100 % Odour 0.0 Service 21 Duration 120Median All LWUs (Statewide basis) 100 % 100 % 0.4 11 120

Totals for all LWUs 71 complied with BOD licence 53 LWUs complied with SS licence(71% of LWUs complied) (53% of LWUs complied)

Notes:

1. Where there is no limit (NL) for BOD or SS licences, compliance is deemed to be 100%.2. Where an LWU has 100 percentile licence limits rather than 90 percentile licence limits, the 100 percentile limits are shown.



(65)C 16

(61) (62)C 11

(62a)(C13)




complaints)


Billing)

LEVELS OF SERVICE


Regulator

ENVIRONMENTAL


(%) (minutes)

(59e)E4


BOD SS

(%)(55)

(%)(57)


Table 18: Sewerage – benchmarking cost data (operation, maintenance and management) OMA*

($/prop) ($/prop) ($/prop) (c/kL) ($/prop) (c/kL) (c/kL) ($/ML)(66a) (66) (67) (68) (69) (69a) (70) (71) (72) (73) (74) (75) (76a) (76) (76b) (77) (78) (79) (80) (81) (82) (83) (85) (86) (87) (88) (89) (90) (91) (92)

2007/08 2007/08 2007/08

LWUs with > 10,000 Properties1 Gosford 157 50 51 18 1 36 37 46 74 91 13 105 48 261 74 83 21 17 1 12 4 17 178 107 71 340 25 3 12 Wyong 216 112 84 19 1 44 70 97 5 84 84 35 300 97 114 29 27 11 14 3 18 211 39 172 400 44 39 13 Shoalhaven 254 46 172 18 2 15 40 68 95 50 110 33 143 76 397 95 108 36 12 7 4 2 21 138 126 12 506 59 10 25 MidCoast 334 88 175 31 6 34 27 53 122 132 51 19 70 28 404 122 80 21 8 2 5 2 11 93 14 79 490 39 23 66 Tweed 240 99 95 30 8 8 36 68 102 33 106 27 132 49 372 25 11 3 6 2 13 165 1 164 379 45 25 89 Wagga Wagga (NO WS) 203 27 152 17 6 2 40 20 118 25 50 50 21 253 118 60 8 12 6 3 3 17 165 76 89 501 98 67 Port Macquarie-Hastings 269 102 92 34 7 34 23 91 140 15 70 37 107 34 376 140 114 29 15 5 8 2 7 99 33 66 442 41 39 711 Albury City 186 73 43 30 6 33 35 31 109 11 127 6 133 63 319 109 66 15 11 0 7 3 16 146 146 517 32 16 610 Coffs Harbour 289 70 138 38 8 35 36 93 130 31 72 54 126 42 415 130 128 31 18 9 6 3 12 123 56 66 384 44 19 813 Tamworth Regional 179 33 105 12 7 22 63 15 101 0 6 84 91 38 269 101 78 6 12 5 4 3 27 232 148 84 426 58 6 715 Eurobodalla 336 58 234 31 13 47 99 142 48 106 106 58 441 142 146 54 14 7 5 2 26 163 134 30 775 98 16 1317 Queanbeyan 137 24 70 16 18 8 40 13 80 4 104 34 138 55 274 80 53 5 14 6 4 3 16 194 156 39 321 31 11 1819 Orange 182 24 21 18 13 27 19 133 3 91 45 136 55 199 133 46 8 12 6 4 2 11 104 56 48 578 78 6 1820 Goulburn Mulwaree 243 72 77 25 5 64 65 30 148 80 27 107 59 350 148 95 16 11 7 2 2 36 254 27 228 712 50 8 518 Dubbo 198 40 120 28 9 9 24 124 40 116 22 137 69 335 124 33 12 32 10 13 10 5 38 21 16 620 68 26 916 Wingecarribee 184 68 66 26 19 5 43 35 106 123 17 140 48 324 106 78 12 7 4 2 2 15 133 133 365 47 16 1914 Clarence Valley 215 95 71 18 19 11 62 42 99 12 108 33 141 66 356 99 104 20 7 1 4 2 29 263 71 193 461 37 23 1921 Bathurst Regional 181 74 60 25 8 14 56 13 111 0 86 49 136 54 317 111 69 5 13 1 9 2 22 221 31 190 444 51 17 824 Ballina 318 169 81 43 26 51 107 146 14 116 22 137 77 456 146 158 60 12 10 2 28 206 206 79 1822 Lismore 279 145 53 22 39 21 68 48 163 73 34 107 40 386 163 116 18 19 0 15 3 25 240 23 217 461 45 44 39

71 84 25 8 21 40 44 115 14 91 33 129 51 342 118 83 19 12 5 5 2 17 165 56 87 461 46 17 8

LWUs with 3,001 - 10,000 Properties23 Bega Valley 367 69 276 8 14 45 62 259 162 46 208 129 574 259 107 39 1 0 0 0 28 135 30 105 1617 239 627 Byron 381 96 165 47 35 38 47 67 212 55 122 26 148 46 529 212 114 21 8 2 3 3 14 186 54 132 652 82 33 3526 Country Energy25 Kempsey 238 117 62 34 10 16 40 60 135 3 125 2 127 43 365 135 100 20 7 5 2 14 131 131 462 61 32 1031 Lithgow 354 275 19 59 38 91 226 35 35 16 390 226 128 40 17 75 75 1009 15729 Armidale Dumaresq 198 168 0 2 0 27 85 8 70 34 160 12 171 69 369 70 93 3 63 63 35 267 267 270 40 0

30A Hawkesbury (NO WS) 259 195 23 28 13 39 75 135 10 93 63 49 259 135 114 24 24 15 9 12 173 58 114 425 12230 Griffith 301 45 21 22 18 61 101 118 21 93 48 141 46 229 33 23 17 3 2 20 181 152 29 480 49 17 2233 Richmond Valley 230 75 135 18 2 29 58 102 41 122 65 187 57 417 102 87 18 12 9 1 2 9 102 102 340 65 2432 Mid-Western Regional 210 88 115 7 0 76 24 110 0 79 26 105 33 315 110 100 8 13 11 1 23 259 34 225 340 105 034 Nambucca (Groundwater) 215 125 50 32 8 24 54 88 50 70 27 97 32 312 88 78 17 6 4 2 8 88 88 404 6635 Singleton 167 104 49 14 1 68 18 77 5 30 50 80 33 247 77 86 7 7 0 6 0 28 266 24 241 321 37 26 137 Inverell 226 55 152 20 55 24 148 49 41 90 52 316 148 78 14 5 4 1 32 199 199 854 13341 Muswellbrook 214 154 38 18 2 2 42 53 119 50 49 99 43 313 119 96 23 22 1 18 3 18 150 150 515 35 67 2

WATER UTILITY OPERATION & MAINTENANCE (O&M) COST*

2007/08

Total O&M Cost

($/property)

Components (2) - Type of AssetComponents (1) - Process

Pumping Stations

Sewage Treatment

2007/08 2007/08 2007/08


2007/08 2007/082007/08

($/property) ($'000/pumping station) ($'000/100km) ($/property)

MaintenanceCost Chemical

($/property) ($/property)

O&M Cost Operation Cost

Maintenance Cost O&M Cost Operation

CostAdminEngineering

& Supervision


Sewer MainComponents Pumping

Treatment Reticulation O&M Cost O&M

CostMaintenance Operation

MANAGEMENT COST (A)*Components

OtherEnergy Chemicals Effluent & Biosolids Mains

TreatmentTotal OMA Cost

O&M COST COMPONENTS for TYPE of ASSET

Operation Cost

Maintenance Cost

Energy Cost O&M Cost


Table 18: Sewerage – benchmarking cost data (operation, maintenance and management) (continued) OMA*


2007/08 2007/08 2007/08

36 Parkes 136 42 79 2 6 7 51 85 19 13 32 19 168 85 51 30 259 65 194 494 66 4 642 Corowa 176 95 42 17 22 31 54 88 3 38 121 160 99 335 88 85 34 4 3 1 19 98 98 373 42 1838 Moree Plains 342 128 168 43 3 67 65 85 124 87 3 90 24 432 85 132 17 9 2 5 2 17 291 291 222 27 2444 Gunnedah 96 92 4 38 8 45 4 19 18 37 27 133 45 47 6 17 14 3 28 160 160 316 4246 Narrabri 182 81 84 17 83 44 55 17 39 56 23 239 55 128 18 7 3 2 2 34 314 136 178 223 29 2243 Tumut 308 247 31 30 44 34 189 41 72 27 99 52 407 189 78 18 9 1 6 2 23 131 131 992 9 15849 Young 94 87 4 4 20 6 36 33 7 11 18 9 112 36 26 3 4 4 0 11 86 86 190 29 439 Cowra 137 94 32 11 58 41 39 160 1 161 80 298 39 99 20 21 4 15 2 29 210 210 192 25 745 Upper Hunter 249 143 75 21 10 92 41 104 11 86 87 173 64 422 15 11 1 5 5 34 276 276 414 60 3152 Snowy River 308 47 205 40 16 37 69 98 103 134 19 153 112 460 98 107 51 13 4 5 3 27 173 131 43 945 51 7 1651 Forbes 260 102 92 35 30 52 22 184 3 27 10 37 17 297 184 74 10 4 2 2 24 178 178 857 81 50 3050 Cooma-Monaro 318 143 94 42 7 33 119 25 174 76 76 152 102 470 174 144 17 11 5 5 1 80 170 14 156 826 73 23 753 Berrigan 130 130 15 38 69 6 34 51 85 86 215 69 54 39 3 3 16 49 49 698 69

96 82 19 6 14 46 44 103 16 74 27 99 46 316 100 94 18 9 3 5 2 23 173 54 150 443 61 29 6

LWUs with 1,501 - 3,000 Properties48 Leeton 202 145 91 65 156 40 301 5 3 77 11 9654 Deniliquin 213 193 20 80 15 36 82 144 27 171 91 385 36 95 8 2 1 1 42 361 361 207 2247 Bellingen 220 71 82 32 24 11 18 59 140 4 118 63 181 64 402 140 77 21 6 2 3 1 6 60 18 42 528 57 29 2460 Glen Innes Severn 131 34 57 26 14 29 6 86 10 48 67 115 56 246 86 35 3 3 2 1 14 78 78 418 47 1 1458 Cootamundra 134 49 48 26 2 8 29 8 62 35 18 34 51 37 185 62 37 6 6 1 4 1 21 124 124 452 28 257 Wellington 153 92 31 21 9 36 34 83 74 85 159 80 312 83 70 17 7 6 1 18 139 139 417 31 28 991 Cabonne 166 60 88 17 21 55 89 20 29 48 48 214 89 77 55 13 11 0 2 21 89 89 882 42 3980 Greater Hume 203 161 19 1 42 35 112 15 51 28 79 51 259 22 4 4 1 27 140 77 63 723 97 159 Lachlan 169 31 122 16 23 36 88 22 54 54 23 224 88 59 15 4 3 0 0 10 68 68 369 72 465 Murray 149 133 1 15 30 84 34 1 57 89 145 77 294 34 114 45 5 5 1 16 90 90 164 3262 Narromine 169 10 13 14 82 43 30 88 51 139 48 162 28 12 10 2 5 57 18 39 147 4356 Yass Valley 190 6 21 20 14 37 128 10 75 75 150 92 177 23 10 8 1 2 9 45 35 10 788 93 061 Liverpool Plains 145 129 5 10 19 25 94 6 76 10 86 43 230 94 44 13 10 67 67 476 3 8455 Warrumbungle69 Temora (NO WS) 126 26 30 14 55 30 9 86 33 33 20 159 86 39 6 5 5 18 286 286 612 1771 Palerang 220 66 134 19 1 29 52 131 8 88 88 175 86 395 131 80 25 7 4 3 1 14 113 2 111 646 98 19 172 Bland (NO WS)63 Narrandera 237 72 23 2 46 50 119 23 59 110 169 82 264 24 20 20 22 208 208 579 77 1767 Cobar 109 47 28 14 21 43 66 55 55 26 165 66 43 21 19 16 3 312 28 1074 Wentworth 206 69 50 20 66 29 84 74 19 38 16 54 5 260 74 113 7 3 57 52 5 101 775 Coonamble 211 138 59 14 60 52 99 21 64 85 41 296 99 112 25 6 2 3 1 29 178 178 487 41 55

69 50 19 6 20 29 40 87 15 58 63 115 48 259 86 73 21 6 4 3 1 16 90 35 78 464 42 22 6


2007/08

Total O&M Cost

($/property)


Pumping Stations

Sewage Treatment



2007/08 2007/08 2007/082007/08 2007/082007/08







& Supervision



Treatment Reticulation

O&M Cost O&M CostMaintenance Operation

MANAGEMENT COST (A)*

Components




Operation Cost

Maintenance Cost




OMA*


2007/08 2007/08 2007/08

LWUs with 200 - 1,500 Properties70 Kyogle 231 44 147 16 23 32 57 141 53 35 88 31 319 141 89 20 11 7 2 1 11 87 87 494 108 2377 Junee (NO WS) 164 132 18 14 17 147 38 19 57 37 221 147 17 11 31 31 964 11578 Blayney (NO WS) 191 169 21 33 19 138 150 150 93 341 138 52 12 5 4 1 20 77 77 935 12179 Walgett 121 56 65 25 45 45 5 26 47 73 18 194 45 70 11 6 76 76 111 32 1368 Tenterfield 200 185 14 1 62 19 120 144 76 221 98 421 120 81 8 9 8 1 27 135 135 530 106 184 Gilgandra 157 58 92 7 46 48 63 23 23 11 180 63 94 23 5 3 1 1 22 177 43 134 340 52 1173 Upper Lachlan 212 41 134 22 7 8 31 46 132 4 81 26 107 63 319 132 77 27 9 6 1 2 18 105 69 36 809 81 25 782 Gloucester 317 190 84 32 10 143 52 122 38 37 74 30 392 122 195 21 13 4 7 3 57 470 470 491 69 2187 Bourke 307 195 82 27 3 76 191 40 28 39 67 41 374 40 267 117 26 6 16 4 46 231 231 246 3786 Hay 178 58 98 22 35 60 84 73 4 77 35 255 84 95 27 10 6 2 2 16 119 14 105 383 59 1383 Oberon 264 92 128 19 24 54 19 171 19 25 80 105 37 368 171 73 7 9 6 1 2 19 192 192 604 97 35 2481 Gwydir 222 64 133 17 10 31 28 163 358 358 192 581 163 59 15 4 3 1 17 88 17 71 874 107 30 1064 Dungog 32 11 7 83 60 23 27685 Uralla 234 150 39 37 7 1 39 17 178 102 63 165 102 400 178 56 10 4 4 1 24 133 133 1104 135 795 Weddin (NO WS) 107 47 57 4 25 48 34 8 18 25 16 133 48 25 16 84 84 306 39 589 Bogan 94 34 28 11 21 20 28 46 187 187 31 281 46 48 5 7 5 1 2 3 105 105 77 9 1176 Harden 245 122 104 11 8 74 171 36 39 75 13 320 171 74 13 195 195 302 104 4888 Wakool 190 52 113 22 2 20 83 81 7 34 33 67 24 257 81 103 30 6 3 3 1 7 45 28 17 291 57 10 293 Tumbarumba 162 107 52 3 49 5 108 26 49 75 27 237 108 54 2 17 104 104 385 3 102 394 Gundagai 241 104 104 15 14 6 36 56 149 69 69 55 309 149 92 45 10 4 4 2 29 44 22 22 1189 62 62 1492 Carrathool 123 103 21 31 37 56 16 8 24 13 147 56 67 19 3 2 1 16 123 123 293 4696 Warren 285 176 96 13 130 65 90 46 47 93 45 378 90 195 31 7 0 6 0 62 635 141 494 434 64 1699 Coolamon (NO WS) 124 45 66 13 27 19 79 23 42 65 66 189 79 45 19 27 67 67 811 66102 Lockhart (NO WS) 241 174 45 22 87 8 117 29 14 19 34 16 274 117 95 4 1 1 42 171 57 114 567 9598 Walcha 209 68 134 8 53 19 137 1 55 20 75 31 284 137 71 8 15 11 4 21 140 140 556 134100 Balranald 115 78 20 11 5 33 77 5 44 44 16 159 5 110 27 6 5 1 12 68 42 26 32 597 Bombala 111 37 74 16 33 62 62 62 27 173 62 49 14 5 3 2 7 34 34 272 53 9101 Murrumbidgee 78 57 14 7 18 29 31 59 59 50 136 31 46 24 2 1 1 15 62 62 277 19 790 Guyra 193 116 33 13 31 20 10 163 51 56 107 36 300 163 30 4 5 5 7 53 53 549 96 13104 Boorowa 147 42 92 13 27 18 102 2 22 23 16 170 102 45 12 6 5 1 18 48 48 693 92105 Brewarrina 400 113 240 35 13 71 138 190 2 71 38 108 25 508 190 208 31 8 4 2 2 16 213 213 433 169 6 13106 Jerilderie 250 217 7 26 24 68 151 7 49 35 85 42 334 151 92 34 6 5 1 12 83 83 753 134103 Central Darling 392 340 52 258 134 392 392 26 7 4 3 50 385 385107 Urana (NO WS) 169 149 10 10 10 127 32 22 89 111 39 280 32 137 44 4 0 4 0 3 20 20 111 32

85 92 17 7 8 33 41 113 7 44 38 75 32 284 113 74 19 6 4 2 1 17 96 57 84 434 67 25 7

* Operating cost is the OMA cost (operation, maintenance & administration (Col 91b)) which comprises the O & M Cost (operation & maintenance cost (Cols 66 to 69 or Cols 70 to 73)) PLUSManagement Costs (Col 76a) which is made up of the Administration cost (Col 74) plus Engineering and Supervision cost (Col 75).


2007/08

Total O&M Cost

($/property)


Pumping Stations

Sewage Treatment


2007/08 2007/08 2007/082007/08 2007/082007/08







& Supervision



Treatment Reticulation O&M Cost O&M

CostMaintenance Operation

MANAGEMENT COST (A)*Components




Operation Cost

Maintenance Cost


Table 18: Sewerage – benchmarking cost data (operation, maintenance and management) (continued)


Appendix A: National performance comparisons 1992-93 to 2007-08

Performance comparisons – utility characteristics

Metropolitan Water Utilities Country Water UtilitiesMW Melbourne Water Consolidated (see note 1) NSW NMUs Median of NSW non-metropolitan LWUsACTEW ACT Electricity and Water with > 10,000 connected properties

BW Brisbane Water NSW Country Statewide median for all NSWSAW SA Water Corporation (Adelaide) non-metropolitan LWUs

WCWA WA Water Corporation (Perth) VIC VIC Country (see note 3)HW Hunter Water Corporation QLD QLD Country (see note 5)SWC Sydney Water Corporation SA SA Country (see note 4)

WA WA Country (see note 6)NOTES:

1. Melbourne Water was disaggregated into 4 constituent utilities in 1994. Melbourne Water Consolidated results for 1994/95 to 2007/08 are either aggregated results of the constituent utilities or consolidated results reported in the National Performance Report 2007-08 , WSAA Facts (note 2) or reported in Urban Water Review (note 3).

2. Metropolitan Utilities - National Performance Report 2007-08 used to obtain results from 2001/02 to 2007/08. WSAA Facts 2005 and WSAA Facts 1999 (published by the Water Services Association of Australia) used to obtain resultsfrom 1994/95 to 1999/00.

3. Victorian Country - Urban Water Review 1998 and 2004/2005 , (published by the Victorian Water Industry Association).used to obtain results for Victoria Country from 1996/97 to 2004/05. Results from 2005/06 to 2007/08 obtained from median of Victorian utilities (excluding Melbourne Water and its constituents) published in the 2007/08 National Performance Report .

4. SA Country - Government Trading Enterprises Performance Indicators 1992/93 to 1996/97 and 1990/91 to 1994/95, (published bySteering Committee on National Performance Monitoring of Government Trading Enterprises), used to obtain results for 1990/91 to1996/97. Results from 2005/06 to 2007/08 obtained from median of SA NMUs (Whyalla and Mt Gambier) published in the National

Performance Report 2007-08 . The results shown from 2005/06 do not report the overall performance of SA country utilities.5. QLD Country - Urban Water Service Providers Queensland Report 2003/2004, (published by Queensland Department of

Natural Resources and Mines), used to obtain results from 2002/03 and 2003/04. These results are for 18 large and medium utilitiesand exclude Brisbane City Council. Results from 2005/06 to 2007/08 obtained from median of QLD NMUs (Cairns, Logan, Ipswich,Mackay, Townsville) published in the National Performance Report 2007-08 . The results shown from 2002/03 do not reportthe overall performance of the Queensland country utilities

6. WA Country - Government Trading Enterprises Performance Indicators 1992/93 to 1996/97 and 1990/91 to 1994/95, (published bySteering Committee on National Performance Monitoring of Government Trading Enterprises), used to obtain results for 1990/91 to1996/97. Results from 1999/2005 obtained from Water Performance Information on 32 Major WA Towns 1999/2003 and 2001/2005

prepared by the Western Australia Economic Regulation Authority. The results are for regional towns and do not include Perth.Results from 2005/06 to 2007/08 obtained from median of WA NMUs (Albany, Bunbury, Busselton, Geraldton, Kalgoorlie-Boulder,Mandurah) published in the National Performance Report 2007-08 . The results shown from 1999 do not reportthe overall performance of WA country utilities.

1. Properties Served per km of Main (Water) (NWI Indicator - A3)

0

20

40

60

80

100

MW ACTEW BW SAW WCWA HW SWC NSWNMUs

NSWCountry

VIC QLD SA WA

No.

of P

rope

rtie

s

2. Properties Served per km of Main (Sewerage) (NWI Indicator - A6)

0

20

40

60

80

100


NSWCountry

VIC QLD SA WA

No.

of P

rope

rtie

s

1992/93 1993/94 1994/95 1995/96 1996/97 1997/98 1998/99 1999/2000

2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08


Performance comparisons – social (bills)

NOTES 1. The Typical Residential Bill (TRB) is the annual bill paid by a residential customer using the utility's average annual residential water supplied.2. The TRB is the principal indicator of the overall cost of a water supply or sewerage system.

6. Typical Residential Bill (Water + Sewerage) (NWI Indicator - P8)

0

200

400

600

800

1000


NSWCountry

VIC QLD SA WA

$ pe

r Ass

essm

ent

5. Typical Residential Bill (Sewerage) (NWI Indicator - P6)

0

200

400

600


NSWCountry

VIC QLD SA WA

$ pe

r Ass

essm

ent

4. Typical Residential Bill (Water) (NWI Indicator - P3)

0

200

400

600


NSWCountry

VIC QLD SA WA

$ pe

r Ass

essm

ent

1992/93 1993/94 1994/95 1995/96 1996/97 1997/98 1998/99 1999/2000 2000/01

2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09

3. Residential Usage Charge 1st Step (Water) (c/kL) (NWI Indicator - P1.3)

020406080

100120


NSWCountry

VIC QLD SA WA

Cha

rge

(c/k

L)

140160


Performance comparisons – social (water)

* Microbiological Water Quality Compliance1991 to 1998 results are generally on the basis of the 1987 NHMRC/AWRC Drinking Water Quality Guidelines .1998/99 and subsequent results are generally on the basis of E. coli in the more stringent1996 and 2004 NHMRC/ARMCANZ Australian Drinking Water Guidelines (ADWG).The exceptions are Victorian country utilities where results up to 2003/04 are on the basis of the less stringent1984 World Health Organisation Guidelines and which are now on the basis of the Victorian Safe DrinkingWater Regulations 2005, and also Melbourne Water where prior to 2004/05 the results are on the basis ofthe above 1987 Guidelines and which are now on the basis of the 2004 ADWG.For 2005/06 to 2007/08, the results shown are for "% of population where microbiological compliance was achieved", in accordance with NWI Indicator H3.

8. Water Quality Complaints (NWI Indicator - C9)

0

5

10

15

20


NSWCountry

VIC QLD SA WA

per 1

000

prop

ertie

s

7. Microbiological Water Quality Compliance* (NWI Indicator - H3)(NHMRC/ARMCANZ Australian Drinking Water Guidelines)

0

20

40

60

80

100


NSWCountry

VIC QLD SA WA

Com

plia

nce

(%)

9. Water Main Breaks (NWI Indicator - A8)

0

20

40

60

80


NSWCountry

VIC QLD SA WA

No.

of B

reak

s/10

0 km

1992/93 1993/94 1994/95 1995/96 1996/97 1997/98 1998/99 1999/2000

2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08


Performance comparisons – social (sewerage)

11. % of Sewage Receiving Tertiary Treatment (NWI Indicator - E3)

0

20

40

60

80

100


NSW country

VIC QLD SA WA

%

10. Sewage Odour Complaints (Not reported by NWI)

0

0.5

1

1.5

2


NSW country

VIC QLD SA WA

per 1

000

prop

ertie

s

Performance comparisons – environmental (water) 12. Annual Residential Water Supplied (NWI Indicator - W12)

0

100

200

300

400

500


NSW country

VIC QLD SA WAkL p

er c

onne

cted

pro

pert

y

13. Percent of Effluent Recycled (NWI Indicator - W27)

0

10

20

30

40

50


NSW country

VIC QLD SA WA

Perc

ent

1992/93 1993/94 1994/95 1995/96 1996/97 1997/98 1998/99 1999/2000

2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08


Performance comparisons – environmental (sewerage)

+ The major cause of non-compliance in non-metropolitan NSW is due to the growth of algae in maturation ponds being measured as suspended solids (SS). Most treatment works in non-metropolitan NSW have maturation ponds due to previous Department of Environment and Conservation (DEC) preference for ponding over chlorination. Negotiations with the DEC to develop an appropriate licencing method when maturation ponds are used for disinfection have favoured an option to test for SS prior to the maturation ponds. For new installations and major augmentations, Ultra Violet (UV) disinfection is being used rather than maturation ponds to overcome this problem.

14. Sewerage Compliance with Biochemical Oxygen Demand (BOD) in Licence

0

20

40

60

80

100


NSWCountry

VIC QLD SA WA

% o

f sam

ples

com

plyin

g

15. Sewerage Compliance with Suspended Solids (SS) in Licence

0

20

40

60

80

100

MW ACTEW BCC SAW WCWA HW SWC NSW VIC QLD SA WA

% o

f sam

ples

com

plyi

ng

+

16. Sewer Main Chokes and Collapses (NWI Indicator - A12)

0

50

100

150

/100

k

200


NSWCountry

VIC QLD SA WA

No.

of C

hoke

sm

17. Sewer Overflows to the Environment (NWI Indicator - E13)

0

20

40

60

80


NSWCountry

VIC QLD SA WA

per 1

00 k

m o

f mai

ns

1992/93 1993/94 1994/95 1995/96 1996/97 1997/98 1998/99 1999/2000

2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08


Performance comparisons – economic

NOTES: 1. As the economic real rate of return (ERRR) was only reported by Country NSW in 2001/02 to 2004/05, the reported values for "return on assets" has been shown in graph 16 for all the other utilities for these years.

2. Operating Cost (OMA) is the Operation, Maintenance and Administration Cost in 2007/08$.

19. Operating Cost (OMA) per connected property (Water) (NWI Indicator - F11)

0

100

200

300

400

500


NSWCountry

VIC QLD SA WA

Ope

ratin

g C

ost (

$/P

rope

rty)

20. Operating Cost (OMA) per connected property (Sge) (NWI Indicator - F12)

0

100

200

300

400

500


NSWCountry

VIC QLD SA WA

Ope

ratin

g C

ost (

$/P

rope

rty)

18. Economic Real Rate of Return1 (Water & Sewerage) (NWI Indicator - F19)

-2

0

2

4

6

8

10


NSWCountry

VIC QLD SA WA

Econ

omic

Rea

l Rat

e of

Ret

urn

(%)

1992/93 1993/94 1994/95 1995/96 1996/97 1997/98 1998/99 1999/2000

2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08


Performance comparisons – economic (continued)

21. Net Debt to Equity (NWI Indicator - F22)

-10

0

10

20

30

40

50

60

70

80


NSWCountry

VIC QLD SA WA

Perc

ent

22. Revenue from Community Service Obligations (NWI Indicator - F8)

0

10

20

30

40

50


NSWCountry

VIC QLD SA WA

Perc

ent

1992/93 1993/94 1994/95 1995/96 1996/97 1997/98 1998/99 1999/2000

2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08


Appendix B: NSW annual water supply and sewerage reporting forms Water business data

NSW Ref

NWI Ref Group Indicator 2007/08 Acc/Rel Unit Definition Instruction

1 C1 Urban population served Permanent nPopulation served with water supply service in June this reporting year Exclude population in non-serviced areas

2 Urban population served Peak n Maximum population served anytime this reporting yearPermanent population plus temporary influx (toursts, seasonal workers). Exclude population in non-serviced and non-urban areas

7 Dams Number nDams owned by the utility for seasonal water storage as distinct from daily balancing storages for distribution systems Include on and off-stream storages

8 Dams Capacity ML

9 Service reservoirs Number n

Distribution storage facilities used in the delivery of potable water to customers such as steel or concrete tanks used as daily balancing storages Include clear water tanks at water treatment works

10 Service reservoirs Capacity ML

11 Weirs Number nLow barriers, generally within the stream banks, to divert flow to an offtake

12 Weirs Capacity ML

13 Bores Number nBore holes connecting to an aquifer from which water is drawn

14 Bores Capacity ML/d

15Pumping stations - potable and nonpotable Number n Pumping stations for headworks and distribution systems

Include potable and non-potable pumping stations. Include pumping stationstreatment works that are used to deliver treated water into the distribution s

at ystem. A

pump station may include multiple pumps

16Pumping stations - potable and nonpotable Capacity ML/d

17 A1 Treatment works Number nTreatment works providing comprehensive water treatment to achieve high quality water

Include facilities that remove colour and/or turbidity as well as filtration, disiand pH adjustment. Exclude facilities that do not provide filtration and disinfExclude secondar

nfection ection.

y or booster disinfection plants. Exclude flouridation plants.18 Treatment works Capacity ML/d

20aWater mains - potable and nonpotable Headworks transfer length km

Trunk mains which are part of the headworks (eg. dam, river) for delivery of water either from scheme to scheme or to treatment works. Bulk suppliers should inlcude trunk mains to other urban centres or schemes Include potable and non-potable mains

20 [A2]Water mains - potable and nonpotable Trunk main length km

A transfer main delivering water from a treatment works or service reservoir to a distribution area Include potable and non-potable gravity and rising (pressure) mains

21 [A2]Water mains - potable and nonpotable Reticulation length km

A reticulation main is relatively small pipework distributing supply to a network of customers

Exclude pipework associated with property water services (mains to propertyor service connections

meter ). Include potable and non-potable reticulation

22 A2Water mains - potable and nonpotable Total length km Sum of (20) and (21). Excludes (20a)

23Renewals - potable and nonpotable Mains renewed km

Existing water mains renewed or replaced in the reporting period

Exclude maintenance work (refer to Section 5 of NSW Local Government AsseAccountin

t g Manual, 1999)

24Renewals - potable and nonpotable

Property service connections n Number of service connections

25Renewals - potable and nonpotable Customer water meters n Number of customer water meters

30 Service connections Service connections n

A service connection is not the same as a connected property. The number of service connections is the number of metered accounts minus the total of any submeters (after master meters eg. to shops or flats) plus the estimated service connections (eg fire connections). The number of service connections includes residential and non-residential and is only used to calculate the Infrastructure Leakage Index and real losses (L / connection / d)

The number of metered units and their configuration are not material for determining the number of service connections. Examples: a block of 30 units with a single shared connection is one service connection; a block of 30 units with sub-meters and separate bills for each unit but with a single shared connection to the water main is also one service connection; retirement villages, where there is a single shared connection to the water main that services the whole of the retirement village are also counted as one service connection

31 New residential connections New residences connected n Number of new residences connected this reporting yearInclude each individual house, flat, villa, unit, townhouse etc whether separately metered or not

32 [C2] Assessments Residential assessments n Residential assessments for water supply services Include vacant lots

33 [C3] AssessmentsNon-residential assessments n Non-residential assessments for water supply services Include vacant lots

36 [C4] Assessments Total assessments n Sum of (32) and (33)

37Connected Property-Assessment ratios

Connected properties / total assessments n See notes for (38)

37aConnected Property-Assessment ratios

Residential assessments / total assessments n See notes for (38)


Water business data (continued) NSW NWI Ref Ref Group Indicator 2007/08 Acc/Rel Unit Definition Instruction

38Connected Property-Assessment ratios

Connected residential properties / residential assessments n

These ratios do not vary significantly from year to year for water supply systems. DWE has worked with LWUs to establish these ratios and will continue to use the existing ratio shown. If you consider that another ratio is more appropriate, you will need to provide detailed evidence to DWE to support such a change. Evidence that would be required includes the number of residential (single and multi) and non-residential assessments and connected properties from your financial, water and sewerage reports over the last 3 years together with details of vacant lots and new properties connected. Note that ratios are stored as floating decimals but are displayed on this page to two decimal places only

Connected properties are not the same as assessments. Connected properties rather than assessments are used for consistency with the National Performance Framework 2007-08. A connected property is one which is connected to the water supply system but which may or may not have a separate assessment

39Unserved properties and population

Unserved urban properties n

Number of properties in urban zoned land in towns and villages in your utility's area of operations not served by a reticulated public water supply scheme

Only applies to properties in urban zoned land. Use recent planning maps, photographs, house counts or from census data to estimate the number of unserved urban properties. Exclude vacant land and rural properties. Exclude premises in land zoned rural residential

40Unserved properties and population

Unserved urban population n

Estimated permanent population occupying unserved urban properties

41 [W1] Water sources Off-stream dams ML Volume of water abstracted from off-stream dams. Measurement is at the point of abstraction

42 [W1] Water sources On-stream dams ML Volume of water abstracted from on-stream dams.Measurement is at the point of abstraction. Exclude volumes fed to off-stream dams for storage

43 [W1] Water sources

Run-of-river pumping excluding volumes pumped to dams ML Volume of water abstracted from run-of-river pumping.

Measurement is at the point of abstraction. Exclude volume pumped to an off-stream dam or to a desalination plant

44 [W1] Water sourcesRiver release from State Water dams ML Volume of water drawn as a release from a State Water dam.

45 W2 Water sources Groundwater extraction MLVolume abstracted from groundwater is the sum of water abstracted from all reported sources.

Measurement is at the point of abstraction, not delivery. Exclude groundwater artificially recharged using sources counted elsewhere (eg. recycled). Exclude desalinated groundwater

46 W3 Water sources Desalinated water ML Volume of water treated using a desalination plant.

47 W4 Water sources Recycled water ML

Volume of non-potable water for town water supply sourced from recycled water such as treated sewage effluent or stormwater.

Include all recycled water supplied to customers for town water use; recycled water supplied for residential, industrial/commercial and municipal uses; recycled water supplied for agribusinesses where potable water (or the raw potable supply) would have been used; and recycled stormwater. This volume will not necessarily equal the volume of recycled treated sewage (entered as sewage treatment works indicator T25) if stormwater is also captured and recycled

48 Water sourcesTotal water from utility's sources ML Sum of (41) to (47)

49 [W5] Water sources Bulk purchase: potable MLVolume of potable water purchased from a bulk supplier outside your utility's area of operations.

50 [W5] Water sourcesBulk purchase: non-potable ML

Volume of non-potable water purchased from a bulk supplier outside your utility's area of operations.

51 Water sourcesPotable bulk supplier/supply scheme

Select the name of bulk supplier or bulk supply scheme, or leave as "unknown" if no purchase was made

If a bulk supplier or scheme is not included in the pick list, please notify the Manager, Performance, DWE

52 Water sourcesPurchase price potable bulk water c/kL

53 W7 Water sourcesTotal water from all sources ML Sum of (48), (49) and (50)

54 [W8] Authorised potable supply Residential MLPotable water supplied to residential properties for internal and external use.

Internal use includes bathroom, kitchen & laundry use. External use includes garden watering. Include metered and estimated unmetered water supplied

55 [W9] Authorised potable supply Commercial ML Potable water supplied to commercial customers.Include offices, shops, clubs, hotels, motels, caravan parks etc. Include metered and estimated unmetered water supplied

56 [W9] Authorised potable supply Industrial MLPotable water supplied to manufacturing/industrial customers.

For industrial consumers within urban zoned land or industrial consumers that are supplied with potable water outside of urban zoned land. Include factories, mills (eg flour, paper, timber) poultry farms, feed lots, sale yards, abattoirs, mining etc. Include metered and estimated unmetered water supplied

57 [W9] Authorised potable supply Rural MLPotable water supplied to farms and hobby farms outside urban zoned land.

Include potable water supplied for stock and domestic uses outside of urban zoned land including market gardens, agricultural irrigation. Include metered and estimated unmetered water supplied

58 [W9] Authorised potable supply Institutional ML Potable water supplied to institutional customers.Include hospitals, schools, nursing homes, colleges, universities, gaols etc. Include metered and estimated unmetered water supplied

59 W14 Authorised potable supply Bulk sales ML Potable water sold to other utilities.

60 [W9] Authorised potable supply Public parks MLPotable water supplied for watering public parks and gardens.

Include watering of public parks, gardens and ovals etc. Include metered and estimated unmetered water supplied

Water business data (continued) NSW Ref


61 [W10] Authorised potable supply Unbilled MLMetered and estimated unmetered authorised supply for which a bill is not issued to the consumer.

Include firefighting and mains flushing as this is authorised supply and is not a water loss. The National Performance Framework default value for unmetered, unbilled authorised supply is 0.5% of total water supplied. Examples: firefighting (customer fire connections and street hydrants); mains flushing; public parks and gardens etc

62 [W11] Authorised potable supplyTotal authorised potable supply ML Sum of (54) to (58), (60) and (61)

63 [W8]Authorised non-potable supply Residential ML

Non-potable water reticulated to residential customers as part of a dual supply. Include metered and estimated unmetered supply. Exclude recycled water

64 [W9]Authorised non-potable supply Non-residential ML

Non-potable water for town water supply reticulated to non-residential customers as part of a dual supply. Include metered and estimated unmetered supply. Exclude recycled water

64b [W8]Authorised non-potable supply Recycled residential ML

Recycled water for town water supply reticulated to residential customers as part of a dual supply. Include metered and estimated unmetered water supplied

64c [W9]Authorised non-potable supply Recycled non-residential ML

Recycled water for town water supply reticulated to non-residential customers as part of a dual supply. Include metered and estimated unmetered water supplied

64d [W11]Authorised non-potable supply

Total authorised non-potable ML

82 Peak water supplied Peak day MLThe maximum 24 hour potable water supplied in the reporting year

83 Peak water supplied Peak week MLThe maximum 7 day potable water supplied in the reporting year

65 Apparent potable losses Unauthorised supply MLInclude theft and illegal use (illegal connections, illegal use of unmetered fire connections).

Exclude firefighting and mains flushing - this is included in unbilled authorised potable supply (indicator 61). The National Performance Framework default value for unauthorised consumption is 0.1% of total water supplied

66 Apparent potable losses Meter inaccuracies MLUnder-registration of customer meters and errors in system meters.

Your utility should have in place a meter testing program and appropriate statistical analysis to determine metering error. Retail meter error defaults are: 1.5% of BACMR (billed authorised consumption, metered residential) or 1.5% of indicator 54 less estimated non-metered supply (Note: an additional sum of 0.5% of BACMR may be added to the residential meter error to account for meter non-registration); 2% of BACMN (billed authorised consumption, metered non-residential) or 2% of summed indicators 55, 56, 57, 58, 60, 61 less non-metered water supplied

67 Apparent potable losses Total apparent losses MLApparent losses are the sum of unauthorised potable supply plus meter inaccuracies

68 [A10] Real potable losses Leakage MLLeakage from mains, reservoirs and connections including property service connections to customer meters.

If leakage is less than 6% of total water supplied, your data should be carefully re-examined as leakage studies have found 6% to be a minimum for leakage for other than bulk water suppliers. Losses of less than 6% should be supported by evidence (eg. waste metering or reservoir drop tests). Real losses represent a wasted resource and reduce the effective capacity of the supply system resulting in uneccessary operating costs

69 Total potable losses Total potable losses ML Sum of real plus apparent losses

77 Leakage factors Average system pressure mEstimated average operating pressure in the distribution system.

Pressures should be averaged over 24 hours. For multiple zones report a weighted average using average pressures and the number of connections in each zone

78 Leakage factorsAverage length of private pipeline m

Estimated average length of private pipeline from the property boundary to the customer meter.

Assumed to be zero if the customer meter is normally located at or close to the property boundary. If the customer meter is normally located some distance from the boundary, estimate the average length by randomly sampling an appropriate number of service connections

74 Leakage testing Leakage test methodSelect the test used or leave as "unknown" if no test was carried out

75 Leakage testing Year of test yearYear that latest leakage measurement was carried out or leave as "unknown" if no test was carried out

Enter the last year if testing was undertaken over several years (eg if 2003 to 2004, enter 2004)

76 Leakage testingResult of test: percent leakage %

If leakage is less than 6% of total water consumption, this data should be carefully examined as leakage studies have found 6% to be a minimum for leakage for other than bulk water suppliers. Losses of less than 6% should be supported by evidence (eg. waste metering or reservoir drop tests)

84Demand management initiatives

Customer education program Y/N


Permanent water savings measures Y/N

Permanent water savings measures in place to conserve water Example: no hosing of concrete or hard surfaces at any time


Effluent or stormwater reuse Y/N





Leakage reduction program Y/N

88Demand management initiatives Retrofit program Y/N


Rebates for water efficient appliances Y/N

90Demand management initiatives Customer billing interval mths Interval between customer bills this reporting year

91Demand management initiatives Other initiative

92Demand management initiatives Other initiative

93 Rainwater tanks Rebate for tanks Y/N

94 Rainwater tanks Maximum rebate available $

95 Drought restrictionsDays water restrictions due to drought days

Include all days of water restriction regardless of the level of restriction.

96 [C10] Complaints Service complaints n

Complaints relating to service quality and reliability, including leaks. Exclude water quality complaints and billing complaints

Include bursts, leaks, service interruptions, adequacy of service, water pressure, affordability, behaviour of staff or agents. Exclude complaints about tariff structure. A complaint is a written or verbal expression of dissatisfaction about an action, proposed action or failure to act by the water utility, its employees or contractors. Complaints from separate customers arising from the same cause count as separate complaints. Include complaints received by the water utility in person, by mail, by fax, phone, email or text message. Exclude complaints about planned service interruptions unless the customer expresses dissatisfaction about the interruption

97 ComplaintsCommon service complaint 1

A complaint is a written or verbal expression of dissatisfaction about an action, proposed action or failure to act by the utility, its employees or contractors Include complaints in person, by mail, email, fax, phone, or text messaging.

98 ComplaintsCommon service complaint 2

99 [C12] Complaints Billing complaints nComplaints concerning account payment, financial loss or overcharging and billing errors.

Do not include complaints on government pricing policy or complaints about the tariff or queries about how the tariff is calculated. A complaint is a written or verbal expression of dissatisfaction about an action, proposed action or failure to act by the water utility, its employees or contractors. Complaints from separate customers arising from the same cause count as separate complaints. Includes complaints received by the water utility in person, by mail, by fax, phone, email or text message. When a customer queries an account, this is not counted as a complaint unless the customer identifies that they have rung to make a complaint. If the customer rings to make an enquiry but remains dissatisfied or the enquiry identifies an error in the bill, this should be recorded as a complaint. If a customer makes repeated contact on the same billing issue this should be recorded as a complaint. If an operator is doubtful whether the customer is making an enquiry or complaint they should ask the customer whether they want a complaint to be recorded.

100 [C10] Complaints Other complaints n Complaints other than water quality, service or billing.

A complaint is a written or verbal expression of dissatisfaction about an action, proposed action or failure to act by the water utility, its employees or contractors. Complaints from separate customers arising from the same cause count as separate complaints. Include complaints received by the water utility in person, by mail, by fax, phone, email or text message. Exclude complaints on government pricing policy or tariff structures

101a C9 ComplaintsWater quality complaints (bulk supplies) n

Customer complaints concerning the quality of reticulated bulk potable supplies

Water quality complaints for areas where your utility did not carry out water treatment (where the supply is obtained from a bulk supplier).

101b [C9] ComplaintsWater quality complaints (treated supplies) n

Complaints relating to water treated by your utility's treatment plants

Sum of water quality complaints for your treatment plants (entered under Water Treatment/Service Levels NSW Reference T37)

102 [C13] Complaints Total complaints n Sum of (96), (97), (99), (100), (101a) and (101b)




103 C14 Telephone connect time

Percent of calls answered by an operator within 30 seconds %

Percentage of calls answered by an operator within 30 seconds. If a percentage is provided for Sewerage indicator 41, do not provide a percentage here

If your utility does not record the "time to connect to telephone" leave this indicator blank. Exclude calls resolved by automated systems, hang-ups or where the customer has selected an incorrect dialing option. Examples: if a customer elects to speak with an operator via automatic dialling, the connect time is from the time when the customer was connected by the system until it is answered by an operator. The connect time starts when the call gets connected by person, (in which case the connect time would be zero), by an auto attendant (IVR) or by a message informing the caller they have been put in a queue. The connect time finishes when the caller is answered by a person. If the caller hangs up before they speak to a person, the call is not counted. Similarly, if the caller's question is answered by an IVR, meaning they dont need to speak to an operator, the call is not counted

104 [A8]Unplanned supply interruptions Water main breaks n

Unplanned incidents where potable or non-potable water is lost due to failure of a pipe, hydrant, fitting or joint material

Exclude: Breaks in the property service connection; bursts or leaks which causes no discernable impact on customers; property or the environment; breaks in above-ground mains that can be fixed without shutting down the main; leaking fire hydrants and/or valves which slowly trickle into gutter or form a wet patch with no interruption to service. Include: Leaking fire hydrants that flood customer property with no other damage and no service interruptions; bursts causing a large amount of damage to surroundings; invisible leaks in a main which cause interruptions to customer service or subsidence in a road, footpath etc.; visible bursts or leaks in a main or valve.

105Unplanned supply interruptions

Property service connection failures n

Unplanned incidents where water is lost due to to failure of a property service connection

Exclude a burst or leak which causes no discernable impact on customers, property or the environment

106Unplanned supply interruptions Properties affected n

Unplanned interruptions are a total loss of water supply due to failure of the water asset

An unplanned interruption is when the customer has not received at least 24 hours notification of the interruption. Interruptions include both potable and recycled interruptions. Include each occurrence of interruption. Exclude interruptions caused by burst or leaks in the property service connection and interruptions where there is some reduction to service but where normal activities (eg. shower, washing machine, toilet flushing etc) are still possible

107 [C15]Unplanned supply interruptions Average duration min

Measured from time of notification of interruption to time of restoration of normal service. Include: interruptions due to bursts or leaks in property service connections; all the period of planned interruptions where the duration exceeds planned duration. Exclude planned interruptions where planned duration is not exceeded.

For this indicator, include interruptions caused by bursts or leaks in property service connections as this indicator reports the average duration that customers are without a water supply service. This is different to indicators 103 to 105. If the utility responds to notification of a broken main, unless the notification also indicates a loss of supply, duration commences once the break is isolated. Examples - A utility advises customers an interruption will occur and will last 3 hours. The actual duration is 5 hours. The unplanned interruption duration is 5 hours. - A customer calls advising they are without water. The interruption commences at the time of notification. - A customer calls advising of a broken main. Unless the notification also indicates a loss of supply, the interruption commences when staff arrive at the main and isolate the break. - Mains are shut down due to fire fighting requirements. This interruption is included and commences at the time the mains are shut down. Include un-notified interruptions caused by third parties.

113 H6 Water quality managementRisk-based drinking water quality plan? Y/N

Minimum requirement for answering "yes" is a documented water quality management plan in accordance with page 2-1 of the Australian Drinking Water Quality Guidelines 2004. Any other more rigorous requirements are also satisfactory

113a Water quality managementSpecify planning framework

State the basis for your Drinking Water Quality Management Plan

Examples: Framework for Management of Drinking Water Quality, HACCP, ISO 9001, WSAA (National Water Quality Framework Continuous Improvement Tool)

114 H5 Water quality managementExternal assessment of plan State the basis for the external accreditation

For each external assessment, external third party accredited assessments must have taken place within the last 12 months. The scope of these quality systems must cover the entire water business water quality management system. If the quality system covers a more limited area, the indicated quality system must be footnoted with a description of the area covered




115 Public health incidents Category 1 incidents n Incidents with nil or inconsequential public health effectsExample: a minor failure of a water treatment process or asset that results in a limited boil water notice

116 Public health incidents Category 2 incidents n Incidents with a limited public health impact

Examples: non-compliance with health parameters (E. coli) of ADWG, 2004 for more than 7 days; system-wide boil water notice; failure of a disinfection system of more than 3 days; failure of a major treatment process or asset at a treatment works of more than 4 days; chlorine or ammonia gas leak (chlorination/chloramination); non-pathogenic/toxic contamination of the potable water supply due to a cross connection; an incident resulting in unplanned interruptions to supply of more than 2 days (if more than 7 days report as Category 3)

117 Public health incidents Category 3 incidents n Incidents with a major impact on public health

Examples: outbreak of water borne disease and/or hospitalisation from water supplied by your utility's water supply system; an incident resulting in unplanned interruptions to supply of more than 7 days; pathogenic contamination of the potable water supply due to a cross connection; toxic contamination of water supply

118 Public health incidentsCategory 3 incidents detail

119 Public health investment

Capital investment to improve health performance $k

Capital expenditure with the principal outcome of improved health performance

This indicator highlights public health improvement and innovation. Include expenditure undertaken for compliance purposes having IMPROVED performance as an outcome. Include new treatment works. Exclude renewals. (Enter $111,500 as 111.5, $3,999,000 as 3999 etc)

120 Workforce and trainingTotal workforce in water business FTE

A full-time employee has an FTE of 1. Part-time and casual employees will have an FTE of less than one based on hours employed.

Include water supply business workforce engaged in operation, maintenance and management including billing as well as contracted staff. Exclude staff engaged on design and construction

121 Workforce and training Female workforce FTE

122 Workforce and trainingWorkforce receiving 2 or more training days FTE

The training days FTE of water supply business employees that have undertaken at least 2 days of training in the reporting year. This number will be less than or equal to the workforce FTE

The training days FTE of a casual or part-time employee is the FTE of that employee multiplied by the number of days that employee trained in the reporting year

123 Days lost Total days lost FTE Total FTE days lost for water supply business

Include days lost due to workplace injury, disease and industrial action. Exclude recreation leave, long-service leave, public holidays, rostered days off or flexi-leave, maternity leave, jury duty, leave for Army Reserve training, etc. Exclude days lost for staff engaged in design or construction

124 Days lost Confirmed injuries n

Include water supply business injuries that resulted in a fatality, permanent disability or time lost from work of one day or more. Include injuries for equivalent contractor employees. Exclude injuries for employees engaged in design or construction

125 Days lost Days lost due to injury FTE Total FTE days lost due to injuryInclude days lost for injuries for equivalent contractor employees. Exclude days lost for injuries for employees engaged in design or construction

128 Workforce outsourcedManagement costs outsourced %

The percentages expended by the water supply business on outsourcing of management, operational and maintenance costs

129 Workforce outsourcedOperational costs outsourced %

130 Workforce outsourcedMaintenance costs outsourced %

Outsourcing is subcontracting part of the operation and/or management of a utility's business to a third party, where the subcontractor undertakes work that would normally be done by the utility's workforce. Include legal work, electrical maintenance, operation of a treatment works etc.

131 Community

Reduction in fees and charges to community organisations $k

The value of reductions in fees or charges permitted by legislation which are provided by your water supply business to the community. Exclude pensioner rebates

Utiilities may elect to provide reduced fees and charges for certain non-profit and community organisations and charities (including non-rateable properties) as permitted by legislation. This indicator reports the total amount of reductions provided to such community organisations in comparison with the standard fees and charges for non-residential customers

131a Community

Progress towards implementing the National Guidelines for Residential Customers' Water Accounts %

Estimate your utility's percent progress toward implementing the National Guidelines for Residential Customers' Water Accounts, 2006 (available at www.mincos.gov.au)




132a C18 CommunityRestrictions for non-payment of water bill n

Restrictions and disconnections applied for non-payment of water bills in the reporting period

Include: all cases where restriction devices are fitted to reduce water flows to a customer (residential and non-residential). Exclude: customers who choose to disconnect from the water supply; disconnections carried out due to unsafe infrastructure connected to the water utility's system; instances where your utility elects not to restrict supply due to non-payment.

132b C19 CommunityLegal action for non-payment of water bill n

Legal actions for non-payment of water bills in the reporting period.

Legal action commences from issue of summons. Include action taken against both residential and non-residential customers. Exclude cases where your utiltiy threatens to take legal action but does not proceed

133Operation and Maintenance expenses Headworks %

Financial data is provided by your utility in Special Schedule No.3 to the Annual Financial Statement, specifically "Operation and Maintenance Expenses". Divide this total into "headworks" and "distribution and reticulation"

134Operation and Maintenance expenses

Distribution and reticulation %

135 Developer chargesTypical developer charge for this reporting year $

This is the typical developer charge determined by your utility to recover part of the cost of water supply infrastructure for new development.

136 Developer chargesTypical developer charge for next reporting year $

137 Environmental incidents Category 1 incidents n Incidents with little or no impact on the environment

Examples: a reportable incident but not a breach of environmental regulations; an incident resulting in under 4 days of odour or noise complaints; a minor spillage of non-toxic chemicals or sludge to waterway or land

138 Environmental incidents Category 2 incidents nIncidents with limited and non-permanent impact on the environment

Examples: a minor breach of environmental regulations eg. non maintenance of the required environmental flows, an incident resulting in over 4 days of odour or noise complaints, a major soil erosion incident requiring remediation, a significant chemical or sludge spill to waterway or land

139 Environmental incidents Category 3 incidents nIncidents with major and irreversible impact on the environment

Examples: a major breach of environmental regulations, a dam failure, a severe algal outbreak in storages/waterways, a major toxic chemical or sludge spill into waterways, widespread destruction of native forests/ecosystems

140 Environmental incidentsCategory 3 incidents detail

141 Environmental managementEnvironmental management plan? Y/N

142 Environmental management

Plan developed in consultation with other bodies including Catchment Management Board Y/N


Environmental consultative process in place Y/N


Capital investment to improve environmental performance $k

Capital expenditure with the principal outcome of improved environmental performance

This indicator highlights environmental improvement and innovation. Include expenditure undertaken for compliance purposes having IMPROVED performance as an outcome. Include new treatment works. Exclude renewals. (Enter $111,500 as 111.5, $3,999,000 as 3999 etc).

145 Energy Non-renewable energy MWhEnergy derived from non-renewable sources used by your water supply business

146 Energy Renewable energy MWhEnergy derived from accredited renewable sources used by your water supply business

147 Energy Total energy MWh Sum of (145) and (146)

148 E9Greenhouse gas emissions - water supply Operating emissions t CO2 eq

Greenhouse gas emissions for all operations relating to water supply

Include tonnes of CO2 equivalent emissions generated directly and indirectly through all your operations relating to your water supply business. Exclude transport and office accommodation. Conversion factors should be based on those provided by the Department of Climate Change - National Greenhouse Accounts (NGA) Factors specific to your utiliity's location

148b E11Greenhouse gas emissions - water supply

Net administrative emissions t CO2 eq

Net greenhouse gas emissions for other water supply activities (transport, office buildings and sequestration)

Include tonnes of CO2 equivalent emissions generated directly and indirectly through all your operations relating to your water supply business. Exclude transport and office accommodation. Conversion factors should be based on those provided by the Department of Climate Change - National Greenhouse Accounts (NGA) Factors specific to your utiliity's location (www.climatechange.gov.au)


Water treatment data NSW Ref

NWI Ref

Group Indicator 2007/08 Acc/Rel Unit Definition Instruction

TT1 Works parametersYear commissioned / augmented year Year of commissioning or latest major augmentation

TT2 Works parameters Design capacity ML/d

TT3 Works parameters Type of worksFor multiplie processes, hold the Control key and select the processes used

TT5 Works parametersPercentage of population served %

Estimated percent of your utility's permanent population supplied by this treatment works

TT4 Works parameters CommentsTT7a Qualifications Operator 1 qualification Highest qualification obtained by this operator

TT7e Qualifications Year of qualification / update year Year qualification obtained or updatedTT7b Qualifications Operator 2 qualification Highest qualification obtained by this operator

TT7f Qualifications Year of qualification / update year Year qualification obtained or updatedTT7c Qualifications Operator 3 qualification Highest qualification obtained by this operator

TT7g Qualifications Year of qualification / update year Year qualification obtained or updatedTT7d Qualifications Operator 4 qualification Highest qualification obtained by this operator

TT7h Qualifications Year of qualification / update year Year qualification obtained or updated

TT6 Volume treated Volume treated ML Volume treated by this treatment works this reporting year

TT26 E.coli Number of system samples n

Include samples taken at this treatment works for system performance monitoring. Exclude samples for operational monitoring.

System performance monitoring is a wide ranging assessment of the quality of the water supplied to customers. Operational monitoring is used as a trigger for immediate corrective action to improve water quality and to check equipment is working properly. Sampling location and frequency should be scheduled sampling on the basis of Attachment 2 and ADWG 2004. The number of samples reported should be those taken for system performance monitoring from representative locations in the water supply system and not those taken for operational monitoring

TT27 H2 E.coli Percent complying %

Number of samples taken for system compliance monitoring divided by the total number of such samples. Water quality compliance data for each treatment works will be used to determine NWI indicators H2, H3 and H4

It is neither physically nor economically feasible to test on an ongoing basis for all substances in a water supply system. Each water supply system will have its own key characteristics. It is therefore common for water utilities to monitor regularly for contaminants such as disinfection by-products whereas a wide range of other non-key characteristics will only be monitored irregularly.

TT16 PhysicalNumber of system performance samples n



TT17 Physical Percent complying %Number of samples taken for system compliance monitoring divided by the total number of such samples.



Water treatment data (continued) NSW Ref

NWI Ref


TT18 Chemical Number of system samples n



TT19 H4 Chemical Percent complying %

Number of samples taken for system compliance monitoring divided by the total number of such samples. Water quality compliance data for each treatment works will be used to determine NWI indicators H2, H3 and H4


TT22 pH Number of system samples n

Include samples taken at this treatment works for system performance monitoring. Exclude samples for operational monitoring


TT23 pH Percent complying %Number of samples taken for system compliance monitoring divided by the total number of such samples


TT8 Colour Raw water maximum HU For this treatment works onlyTT9 Colour Raw water average HU For this treatment works onlyTT10 Colour Treated water maximum HU For this treatment works onlyTT11 Colour Treated water average HU For this treatment works only

TT24 ColourNumber of system performance samples n For this treatment works only

TT25 Colour Percent complying % For this treatment works onlyTT12 Turbidity Raw water maximum NTU For this treatment works onlyTT13 Turbidity Raw water average NTU For this treatment works onlyTT14 Turbidity Treated water maximum NTU For this treatment works onlyTT15 Turbidity Treated water average NTU For this treatment works only

TT20 TurbidityNumber of system performance samples n For this treatment works only

TT21 Turbidity Percent complying % For this treatment works only

TT30 Non-complianceCommon reason for non-compliance

TT31 Chemical usage Alum tonnes For this treatment works only

TT32 Chemical usage Alkali tonnes For this treatment works only

TT33 Chemical usage Chlorine tonnes For this treatment works only

TT34 Chemical usage Flouride tonnes For this treatment works only

TT35 MalfunctionsNumber of days chlorination system failed days For this treatment works only


Water treatment data (continued) NSW Ref

NWI Ref


TT36 MalfunctionsNumber of days of major treatment process failure A1 days For this treatment works only

TT37 [C9]Water quality complaints Number of complaints n

Include only water quality complaints from customers supplied by this treatment works. Exclude complaints about adequacy and interruptions to supply, water pressure etc.

Include complaints about discolouration, taste, odour, stained washing, illness or cloudy water. Example: complaints about milky water caused by mains flushing.

TT38Water quality complaints Common complaint 1

Most frequent water quality complaint from customers supplied by this treatment works only

TT39Water quality complaints Common complaint 2



Sewerage business data NSW Ref

NWI Ref


1 C5 Urban population served Permanent n Population served in June this reporting year Exclude population in non-serviced areas

2 Urban population served Peak n Maximum population served anytime this reporting yearPermanent population plus temporary influx (toursts, seasonal workers). Exclude population in non-serviced areas

3 A4 Treatment works Number n Include all primary, secondary and tertiary treatment works4 Treatment works Capacity EP5 Pumping stations Number n6 Pumping stations Capacity ML/d

7 A5 Sewage mains Gravity / reticulation length kmLength of mains, including trunk and reticulation mains, aqueducts etc. of all diameters.

Exclude pressure (rising) mains. Exclude property or house connections and conduits carrying treated effluent

8 A5 Sewage mains Pressure / Rising length km Length of pressure (rising) mains.9 A5 Sewage mains Total length 0 km

10 RenewalsMains renewed / replaced in reporting year km

Include existing mains renewed or replaced in the reporting year. Exclude maintenance work (Sect 5 of NSW Local Government Asset Accounting Manual, 1999)

11 RenewalsProperty connections renewed / replaced in reporting year n

A house or property connection is a short sewer owned and operated by your utility which connects the main sewer and the customer sanitary drain

12New residential connections New residences connected n Number of new residences connected this reporting year

Include each individual flat, villa, unit, townhouse etc. whether separately metered or not

13 [C6] Assessments Residential nResidential assessments for sewerage services. Include vacant lots

14 [C7] Assessments Non-residential nNon-residential assessments for sewerage services. Include vacant lots

17 [C8] Assessments Total assessments 0 n Sum of (13) and (14)

18 [C8]Connected Property-Assessment ratios

Connected properties / total assessments n See notes for (19)

18a [C6]Connected Property-Assessment ratios

Residential assessments / total assessments n See notes for (19)

19 [C6]Connected Property-Assessment ratios

Connected residential properties / residential assessments n

These ratios do not vary significantly from year to year for sewerage systems. DWE has worked with LWUs to establish these ratios and will continue to use the existing ratio shown. If you consider that another ratio is more appropriate, you will need to provide detailed evidence to DWE to support such a change. Evidence that would be required includes the number of residential (single and multi) and non-residential assessments and connected properties from your financial, water and sewerage reports over the last 3 years together with details of vacant lots and new properties connected. Note that ratios are stored as floating decimals but are displayed on this page to two decimal places only

Connected properties are not the same as assessments. Connected properties rather than assessments are used for consistency with the National Performance Framework 2007-08. A connected property is one which is connected to the sewerage system but which may or may not have a separate assessment

20Unserved in reporting year Unserved urban properties n

Number of properties in urban zoned land in towns and villages in your utility's area of operations that are not served by a reticulated public sewerage service

Exclude premises in land zoned rural residential. Use recent planning maps, photographs, house counts or from census data to estimate the number of unserved urban properties

21Unserved in reporting year Unserved urban population n

Estimated permanent population in unserved urban properties

34 [C13] Complaints Sewage chokes nComplaints relating to sewage chokes. Exclude odour, billing and sewerage service complaints

38 [C11] Complaints Service n Complaints other than chokes, odour or billing

Include complaints concerning sewerage system reliability, trade waste services, behaviour of staff and all other sewerage issues. Exclude complaints about chokes, odour or billing

35 Complaints Common service complaint 1Most frequent service complaints should be entered in these two fields

Sewerage business data (continued) NSW Ref

NWI Ref


36 Complaints Common service complaint 2

37 [C12] Complaints Billing nComplaints concerning account payment, financial loss or overcharging and billing errors.

Exclude complaints about government pricing policy, the tariff structure or queries about how the tariff is calculated

39 [C11] Complaints Odour nSum of odour complaints for treatment works, pumping stations and pipe network in your sewerage business see Sewage Treatment/Service Levels NSW References 68 and 69

40 [C13] Complaints All complaints n Sum of complaints

A complaint is a written or verbal expression of dissatisfaction about an action, proposed action or failure to act by the water utility, its employees or contractors. Complaints from separate customers arising from the same cause count as separate complaints. Includes complaints received by the utility in person, by mail, by fax, phone, email or text message

41 C14 Telephone connect timePercent of calls answered by an operator within 30 seconds %

Percentage of calls answered by an operator within 30 seconds. If a percentage is provided for Water indicator 103, do not provide a percentage here

If your utility does not record the "time to connect to telephone" leave this indicator blank. Exclude calls resolved by automated systems, hang-ups or where the customer has selected an incorrect dialing option. Examples: if a customer elects to speak with an operator via automatic dialling, the connect time is from the time when the customer was connected by the system until it is answered by an operator. The connect time starts when the call gets connected by person, (in which case the connect time would be zero), by an auto attendant (IVR) or by a message informing the caller they have been put in a queue. The connect time finishes when the caller is answered by a person. If the caller hangs up before they speak to a person, the call is not counted. Similarly, if the caller's question is answered by an IVR, meaning they dont need to speak to an operator, the call is not counted

42 Unplanned interruptionsProperties affected for all interruptions n

An unplanned interruption is an event where a customer has not received at least 24 hours' notification of an interruption which causes significant reduction of sewerage services and is due to any cause excluding breaks or chokes in the property connection service Exclude reductions in the level of service where normal activities are still possible

43 [C16] Unplanned interruptionsAverage break/choke repair time min

Measured from time of arrival on site to time of restoration of normal service. This is a weighted average based on the number of properties affected for each interruption

Exclude planned interruptions, repair times relating to breaks, chokes and leaks in the property connection and time for site restoration. Include un-notified interruptions caused by third parties

44 Public health incidents Category 1 incidents n Incidents with no or inconsequential public health effects Example: minor failure of sewage treatment processes

45 Public health incidents Category 2 incidents n Incidents with a limited public health impact

Examples: an algal outbreak in receiving waters attributable to sewerage system; issue of public no-contact notice with receiving waters; sewer overflow affecting public access to land or water; sewage contamination of fishing or recreational water areas; a failure of effluent disinfection system; a failure of major treatment processes at a treatment works of more than 4 days; an incident resulting in unplanned interruptions to service of more than 3 days (if more than 20 days, report as Category 3); a chlorine leak

46 Public health incidents Category 3 incidents n Incidents with a major impact on public health

Examples: an outbreak of water borne disease due to sewerage system; hospitalisations from water borne disease due to sewerage system; contamination of an oyster farming area; sewer overflow into a water supply catchment; an incident resulting in unplanned interruptions to service of more than 20 days

47 Public health incidents Category 3 incidents detail

48 Public health investmentCapital investment to improve health performance $k

Capital expenditure with the principal outcome of improved health performance

This indicator highlights public health improvement and innovation. Include expenditure undertaken for compliance purposes having IMPROVED performance as an outcome. Include new treatment works. Exclude renewals. (Enter $111,500 as 111.5, $3,999,000 as 3999 etc)

49 Resources and trainingTotal workforce in sewerage business FTE

A full-time employee has an FTE of 1. Part-time and casual employees will have an FTE of less than one based on hours employed.

Include sewerage business employees engaged in operation, maintenance and management including billing. Include equivalent contractor employees. Exclude employees engaged on design and construction

50 Resources and training Female workforce FTE



NWI Ref


51 Resources and trainingWorkforce receiving 2 or more training days FTE

The training days FTE of sewerage business employees that have undertaken at least 2 days of training in the reporting year. This number will be less than or equal to the workforce FTE

The training days FTE of a casual or part-time employee is the FTE of that employee multiplied by the number of days that employee trained in the reporting year

52 Days lost Total days lost FTE Total FTE days lost for sewerage business

Include days lost due to workplace injury, disease and industrial action. Exclude recreation leave, long-service leave, public holidays, rostered days off or flexi-leave, maternity leave, jury duty, leave for Army Reserve training, etc. Exclude days lost for staff engaged in design or construction

53 Days lost Confirmed injuries n

Include sewerage business injuries that resulted in a fatality, permanent disability or time lost from work of one day or more. Include injuries for equivalent contractor employees. Exclude injuries for employees engaged in design or construction

54 Days lost Days lost due to injury FTE Total FTE days lost due to injuryInclude days lost for injuries for equivalent contractor employees. Exclude days lost for injuries for employees engaged in design or construction

57 Workforce outsourced Management costs outsourced %

The percentages expended by the sewerage business on outsourcing of management, operational and maintenance costs

58 Workforce outsourced Operational costs outsourced %

59 Workforce outsourced Maintenance costs outsourced %

Outsourcing is subcontracting part of the operation and/or management of a utility's business to a third party, where the subcontractor undertakes work that would normally be done by the utility's workforce. Include legal work, electrical maintenance, operation of a treatment works etc.

60 CommunityReduction in fees and charges to community organisations $k

The value of reductions in fees or charges permitted by legislation which are provided by the sewerage business to the community. Exclude pensioner rebates

Utilities may elect to provide reduced fees and charges for certain non-profit and community organisations and charities (including non-rateable properties) as permitted by legislation. This indicator reports the total amount of reductions provided to such community organisations in comparison with the standard fees and charges for non-residential customers.

61 Developer chargesTypical developer charge for this reporting year $

The typical developer charge per equivalent tenement determined to recover part of the cost of sewerage infrastructure for new developments.

62 Developer chargesTypical developer charge for next reporting year $

63 [E13] Overflows and chokesSewage overflows to environment n

An overflow/surcharge in utility sewers, access chambers and pumping stations in any weather

Include contained and uncontained spills. Count each access chamber, pumping station etc. overflow as one overflow. Exclude spills or overflow caused by a blockage in the property connection sewer or customers house drains. Exclude overflows contained within emergency storages where there is no pollution of the environment

64 [A12] Overflows and chokesGravity / reticulation main chokes and breaks n

Confirmed partial or total blockages, or failures in a reticulation (gravity) sewer resulting in an interruption to the sewerage service

Exclude breaks and chokes in rising mains, property connections or chokes within customers house drains

65 [A12] Overflows and chokesRising / pressure main chokes and breaks n

Confirmed chokes, breaks and leaks in sewer rising (pressure) mains resulting in a significant interruption to the sewerage service

66 Overflows and chokesSewer chokes and breaks attended within 5 hours n

67 Overflows and chokesChokes or breaks in property connections n

Chokes, breaks or leaks in property connections resulting in an interruption to the sewerage service Exclude blockages in customer's house drains (internal drains)

69 Environmental incidents Category 1 incidents n Incidents with little or no impact on the environment

Examples: a reportable incident but not a breach of environmental regulations; an incident resulting in under 4 days of odour or noise complaints; a minor spillage of non-toxic chemicals or sludge to waterway or land

70 Environmental incidents Category 2 incidents nIncidents with limited and non-permanent impact on the environment

Examples: a minor breach of environmental regulations eg. non maintenance of the required environmental flows; an incident resulting in over 4 days of odour or noise complaints; a major soil erosion incident requiring remediation; a significant chemical or sludge spill to waterway or land



NWI Ref


71 Environmental incidents Category 3 incidents nIncidents with major and irreversible impact on the environment

Examples: a dry weather sewer overflow; a major breach of environmental regulations; a major wet weather sewer overflow or an overflow for more than 3 hours; a failure of STW resulting in discharge of large volumes of untreated sewage to the environment; a major toxic chemical or sludge spill into waterways; widespread destruction of native forests/ecosystems; embankment failure of a sludge lagoon

72 Environmental incidents Category 3 incidents detail

73Environmental management

Environmental management plan? Y/N


Plan developed in consultation with other bodies including Catchment Management Board Y/N


Environmental consultative process in place Y/N


Capital investment to improve environmental performance $k

Capital expenditure with the principal outcome of improved environmental performance

This indicator highlights environmental improvement and innovation. Include expenditure undertaken for compliance purposes having IMPROVED performance as an outcome. Include new treatment works. Exclude renewals. (Enter $111,500 as 111.5, $3,999,000 as 3999 etc)

77 Energy Non-renewable energy MWh

78 Energy Renewable energy MWhEnergy derived from accredited renewable sources used by the sewerage business

79 Energy Total energy 0 MWh Sum of (77) and (78)

80 E10Greenhouse gas emissions - sewerage service Operating emissions t CO2 eq

Greenhouse gas emissions for all operations relating to sewerage service

Include tonnes of CO2 equivalent emissions generated directly and indirectly through all your operations relating to sewerage service. Exclude transport and office accommodation. Conversion factors should be based on those provided by the Department of Climate Change - National Greenhouse Accounts (NGA) Factors specific to your utiliity's location

80b E11Greenhouse gas emissions - sewerage service Net administrative emissions t CO2 eq

Net greenhouse gas emissions for other sewerage service activities (transport, office buildings and sequestration). If your utility cannot split this value between sewerage and water, leave this field blank and place the consolidated value under water business at NSW Reference 148b

Include net tonnage of CO2 equivalent emissions generated by your sewerage service business, directly and indirectly for transport (vehicles and air travel) and office accommodation. Include all sequestratrion activities. A negative figure is acceptable for this indicator for the case where the amount of carbon sequestration is greater than the carbon emissions. Conversion factors should be based on those provided by the Department of Climate Change - National Greenhouse Accounts (NGA) Factors specific to your utiliity's location



Sewage treatment data NSW Ref

NWI Ref Group Indicator 2006/07

2007/08 Acc/Rel Unit Definition Instruction

TT1 Works parameters Year built / augmented year Year of commissioning or latest major augmentationTT10 Works parameters Design capacity 0 EP

TT2 Works parameters Type of worksFor multiplie processes, hold the Control key and select the processes used

TT3 Works parameters Standard of treatment

TT5 Works parameters Nitrogen removal Y/NSelect yes only if at least 90% of nitrogen is removed from effluent

TT6 Works parameters Phosphorus removal Y/N

Select yes only if this treatment works operates either a chemical dosing facility to precipitate phosphorus or a carefully managed biological nutrient removal (BNR) system

TT7a Qualifications Operator 1 qualification Highest qualification obtained by this operator

TT7e QualificationsYear of qualification / update year Year qualification obtained or updated

TT7b Qualifications Operator 2 qualification Highest qualification obtained by this operator

TT7f QualificationsYear of qualification / update year Year qualification obtained or updated

TT7c Qualifications Operator 3 qualification Highest qualification obtained by this operator

TT7g QualificationsYear of qualification / update year Year qualification obtained or updated

TT7d Qualifications Operator 4 qualification Highest qualification obtained by this operator

TT7h QualificationsYear of qualification / update year Year qualification obtained or updated

TT67 MalfunctionsNumber of days of major treatment process failure 0 days

Include days when a significant treatment process was not operating. Exclude periods due to routine maintenance Include loss of MLSS and odour production

TT68 [C11] Odour complaints

Number of odour complaints from this treatment works 0 n

Exclude complaints that have been investigated and can be shown not to arise from this treatment works

A complaint is a written or verbal expression of dissatisfaction about an action, proposed action or failure to act by the utility, its employees or contractors. Complaints from separate customers arising from the same cause count as separate complaints. Includes complaints received by the water business in person, by mail, fax, phone, email or text message

TT69 [C11] Odour complaints

Number of odour complaints from pumping stations and the sewerage network in this treatment work's catchment 0 n

Exclude complaints that have been investigated and can be shown not to arise from the network or pumping stations

TT8 Compliance summary Licence expiry date01 Jan 0001 date

TT9 Compliance summary Volume licenced 0 ML/d

TT64 E7 Compliance summaryCompliance with environmental regulators Y/N

TT65 Compliance summaryPenalty or litigation for non-compliance Y/N

Include successful litigation against your utility by an environmental regulator, a financial penalty, any other penalty imposed by an enviromental regulator

TT66 Compliance summaryDetails of penalty or litigation Provide brief details of penalties and litigation

TT49Biochemical oxygen demand 90th percentile limit mg/L

TT50Biochemical oxygen demand Percent compliance %

Where the licence specifies a 90th percentile limit and the number of complying samples divided by the total number of scheduled samples is greater than 90%, compliance is deemed to be 100%

TT51 Total suspended solids 90th percentile limit mg/L

TT52 Total suspended solids Percent compliance %


TT53 Nitrogen (total) 90th percentile limit mg/L

Sewage treatment data (continued) NSW Ref

NWI Ref Group Indicator 2006/07

2007/08 Acc/Rel Unit Definition Instruction

TT54 Nitrogen (total) Percent compliance %


TT57 Oil and grease 90th percentile limit mg/L

TT58 Oil and grease Percent compliance %


TT59 Phosphorus (total) 90th percentile limit mg/L

TT60 Phosphorus (total) Percent compliance %


TT61 Faecal coliforms 90th percentile limitcfu/100mL

TT62 Faecal coliforms Percent compliance %


TT63 Sampling daysNumber of scheduled sampling days 0 days

The scheduled sampling days are those specified in the treatment work's licence

TT32 [W16]Volumes collected by this works Network residential ML Estimated network residential sewage

TT33 [W16]Volumes collected by this works Network non-residential ML Estimated network non-residential sewage

TT31 [W16]Volumes collected by this works

Network infiltration / inflow ML Estimated groundwater infiltration and stormwater inflow

TT34 W17Volumes collected by this works Network trade waste ML Estimated and metered network trade waste


Tankered septic tank effluent kL Enter volume in kilolitres not Megalitres


Tankered septic sludge / pan kL Enter volume in kilolitres not Megalitres


Tankered grease trap waste kL Enter volume in kilolitres not Megalitres

TT15 W18Volumes collected by this works Total sewage collected 0 0 ML Sum of (20) to (24a)

TT16Volumes treated by this works No treatment ML

TT17 E1Volumes treated by this works Primary treatment only ML Include volume processed to remove suspended solids only

TT18 E2Volumes treated by this works Secondary treatment only ML

Include volume subjected to primary treatment with further polishing of effluent to reduce at least 85% of biochemical oxygen demand and suspended solids. Exclude volume subject to primary treatment only

TT19 E3Volumes treated by this works Tertiary treatment only ML

Include volume subjected to secondary treatment plus extra disinfection of effluent and filtering to remove nutrients and nitrogen using artificial wetland, ponds, chlorination, ozonation or UV treatment. Exclude volume subject to primary or secondary treatment only

TT20 W22Volumes recycled by this works Agriculture ML

Include environmental flows if approved and substituted for raw water abstraction

TT21 [W21]Volumes recycled by this works Municipal/Institutional ML

Include supply for watering race-courses, parks, gardens, ovals and golf-courses

TT22 [W21]Volumes recycled by this works Industrial / commercial ML Include supply for mining

TT23 [W20]Volumes recycled by this works Residential ML Include non-potable supply to residences

TT24 [W24]Volumes recycled by this works

Treatment works processes ML Include supply for on-site reuse. Exclude evaporation loss



NSW NWI 2007/0Ref Ref Group Indicator 2006/07 8 Acc/Rel Unit Definition Instruction

Volumes recycled by this Include recycled water used for fire fighting, mains flushing TT24a W25 works Other ML or other uses

Include recycled water sold to another utility or another Volumes recycled by this entity outside your utility's geographic area of responsibility.

TT24b [W21] works Bulk sales (recycled) ML Indicate if estimated.

Include volumes discharged to a waterway for environmental Quality must provide a net benefit to the environment as determined by the Volumes recycled by this purposes as prescribed by the environmental regulator. environmental regulator. Exclude volumes disposed to forest and bushland unless

TT24c [W21] works Environmental ML Indicate if estimated. otherwise endorsed by the regulator.Volumes recycled by this

TT25 W26 works Total volume reused 0 0 MLUsage charge for recycled

TT25a Charges town water 0 c/kL

Biosolids produced by Include stabilised organic solids extracted from effluent. TT26 [E8] this works Mass extracted 0 tonnes Exclude screened inorganic material

Include application as a soil conditioner on land used for agriculture or forestry, rehabilitation of mine and industrial

Biosolids produced by Percentage of mass sites and general landscaping. Include use in manufacturing TT27 E8 this works reused 0 % other products. Include energy generation. Exclude landfill

Biosolids produced by Percent of total disposed Include injection below ground level, burial and disposal to TT29 this works to landfill % tip or treatment works site.

Biosolids produced by TT30 this works Percent to other % Include incineration

Large trade waste A large trade waste discharger (LTWD) is one approved to TT36 dischargers Number of LTWDs 0 n discharge over 20 kL/d into the sewerage system

Large trade waste TT37 dischargers Maximum daily volume 0 kL/d

Large trade waste TT38 dischargers Equivalent BOD load EP

Large trade waste TT39 dischargers Equivalent TSS load EP

TT40 Discharge Volume disposed to ocean ML Include effluent disposed within estuaries

Volume disposed to river / Include effluent disposed to wetlands connected to a river or TT41 Discharge creek ML creek. Exclude disposal within estuaries

Include effluent disposed to evaporation basins, dunes and TT42 Discharge Volume isposed to land d ML exfiltration beds

Average dry weather flow -TT43 Flow data permanent population 0 L/s

Average dry weather flow -TT44 Flow data peak population 0 L/s

Peak dry weather flow - TT45 Flow data permanent population 0 L/s

Peak dry weather flow - TT46 Flow data peak population 0 L/s

Peak 1 hour wet weather TT48 Flow data flow 0 L/s

Peak 24 hr wet weather TT47 Flow data volume 0 ML Megalitres of effluent collected

Sewerage treatment data (continued)

Australian Drinking Water Guidelines 2004 – Sampling location and frequency

Guidelines The Australian Drinking Water Guidelines 2004 (NHMRC/NRMMC) supersede the 1996 Guidelines. The main difference between the 2004 Guidelines and those of 1996 is that the new Guidelines include the Framework for Management of Drinking Water Quality. The Framework incorporates a preventative risk management approach to water supply system management. The Guidelines outline the aesthetic and health characteristics required for good quality drinking water. It is recommended that NSW local water utilities (LWUs) adopt a ‘best practice’ approach for the supply of drinking water using the Framework for Management of Drinking Water Quality. In addition, the Best-Practice Management of Water Supply and Sewerage Guidelines, 2007 strongly encourage all LWUs to prepare and implement a risk based drinking water quality management plan using relevant elements of the Framework (refer also to page 7 of the 2007-08 NSW Water Supply and Sewerage Benchmarking Report). The measurable characteristics fall into the following categories: Microbi ological Phy sical Chemic al Radi ological.

For each characteristic, the Guidelines identify three parameters, namely location of sampling, frequency of sampling and acceptable performance measures. Compliance requires that all three parameters be satisfied.

Table I indicates the number of microbiological samples required annually for systems supplying populations of 5,000, 10,000, 20,000, 50,000 and 100,000 respectively is 52, 64, 88, 160 and 280. See note to Table 1.

Sampling location Samples for system performance monitoring should be taken from representative locations within the system. These should include headworks, service reservoirs, the start of the distribution system and at representative points throughout the distribution system. Suggested locations for each characteristic are shown on pages 10.16 to 10.19 (all references to page

mbers below refer to the 2004 Guidelines). NSW Health ommends that drinking water quality monitoring rotate ongst designated sample sites throughout the distribution

stem. Sample sites should give good geographical resentation of the water supply system and enable the

mparison of water quality over time for particular sections of system.

mpling frequency y of sampling is dependent on the type of

aracteristic. The suggested sampling frequency for rious water supply characteristics are shown on ges 10.16 to 10.19.

e sampling frequency required for microbiological quality provided on page 10.5 and summarised in Table 1. The quency should be increased following repair work, erruptions to supply, at times of flooding or during/after ergency operations. With small water supply systems, riodic sanitary surveys are likely to yield more ormation than infrequent sampling.

Table 1 – Microbiological quality sampling frequency*

Population Recommended no. of samples

<1,000 Refer to pages 10.14 to 10.15 of the Guidelines.

1,000 to 5,000 1 sample per week.

5,000 to 100,000 1 sample per week plus 1 per month for each 5,000 above 5,000 population.

>100,000 6 samples per week plus 1 per month for each 10,000 above 100,000 population.

* Note: the actual sample numbers recommended under the NSW Health Drinking Water Monitoring Program reflect the complexity of the system as well as population.

Sampling tor the key physical characteristics should be carried out as shown in Table 2 where these are significant.

Table 2 – Physical Quality Sampling Frequency+

Characteristic Sa mpling frequency

pH, turbidity, colour

Fortnightly at water treatment works or chlorinator. Monthly sample to lab in systems serving a population of 5,000 or more, otherwise biannually.

Hardness Quarterl y.

+ All of these are aesthetic (non-health related). However, turbidity >1 may reduce the effectiveness of disinfection. Sampling for the full range of chemical characteristics should be carried out biannually. In addition, tests for key characteristics of a particular water supply should be undertaken more frequently as shown in Table 3 where these are significant. Table 3 – Chemical quality sampling frequency#

Characteristic Sa mpling frequency

Fluoride Daily if the water supply is fluoridated nu

recamsyrepcothe

SaThe frequencchvapa

This freintempeinf

Aluminium, antimony, arsenic, barium, boron, cadmium, calcium, chloride, chromium, copper, fluoride, iodine, iron, lead, magnesium, manganese, mercury, molybdenum, nickel, nitrate, nitrite, selenium, silver, sodium, sulfate, zinc

Monthly in systems serving a population of 5,000 or more, otherwise biannually.

# All of these chemicals are health related with the exception of: aluminium, calcium, chloride, iron, magnesium and zinc sodium which may be of concern to people on a low-sodium

diet.

Radiological sampling should be assessed when a new water supply is brought into service, and then every two years for groundwater supplies and every five years for surface water supplies (page 10.14).

200 2007-08 NSW Benchmarking Report | NSW Department of Water and Energy, June 2009 |

In order to satisfy the guidelines it may be necessary to carry out more frequent monitoring for some

Table 4 – Microbiological performance

characteristics. Each water utility should carry out a hen

values for

Indicator Guideline value

|

detailed assessment of its water supply system wplanning a monitoring program.

Performance Performance is regarded as satisfactory if over the preceding 12 months sampling location and frequency have complied with the Guidelines, and all guideline values for each characteristic have been met. Guidelinemicrobiological characteristics are shown on page 10.21 and are summarised in Table 4.

Performance is regarded as satisfactory if, over the preceding 12 months:

E.coli At least 98% of scheduled samples contain no E. coli

G for p istics a 1a qupreceding 12 months, less than the guideline value (p or non health r cteristics e mean of results is less(page 10.20).

health incidents

uideline values hysical and chemical characterre shown on pagesnd chemical water

0.22 to 10.26. Health related physical ality is satisfactory if, over the 95 per cent of the results are

age 10.20). Felated chara , water quality is satisfactory if th

than the guidelines value

Examples of environmental and public

Water supply Environmental incidents(NSW Ref 141 to 144 on

ncidents with inconsequential

ntal

ental

e

e algal outbreak in storages/waterways. al or sludge spill into waterways.

s.

eters (faecal coliforms) of 2004 NHMRC/NRMMC water quality guidelines for over seven days.

A system-wide boil water notice. ys. ent

r fou r amm

rination/chlor Non-pathogenic/toxic contamination of the potable

water supply due ent resulti ned interruptions to

m water borne disease due to water supply.

o er seven days.

nation o due to a cross conn

A toxic contamination of waN1 ons inclu2 me

tegories.

S

E incidents (NSW Ref 69 to 72 on

Minor Incidents with Inconsequential

ortable incident but not a breach of environmental

e

als or sludge to waterway or land

page 183)

Category 1 – Minor ieffects A reportable incident but not a breach of environme

regulations. An incident resulting in under four days of odour or

noise complaints. A minor spillage of non-toxic chemicals or sludge to

waterway or land.

Category 2 – Incident with limited environmeffects A minor breach of environmental regulations, e.g. non

maintenance of the required environmental flows. An incident resulting in over four days of odour or nois

complaints. A major soil erosion incident requiring remediation. A significant chemical or sludge spill to waterway or

land.

Category 3 – Severe incident with irreversible environmental effects A major breach of environmental regulations. A dam failure. A sever A major toxic chemic Widespread destruction of native forests/ecosystem

Public health incidents(NSW Ref 115 to 118 on page 182) Category 1 – Minor incidents with inconsequential effects A minor failure of water treatment processes. An incident resulting in a limited boil water notice.

Category 2 – Incidents with limited health effects Non-compliance with health param

A failure of a disinfection system for over three da A failure of major treatment processes at a treatm

works for ove r days. A chlorine o

(chloonia gas leak amination).

to a cross connection. An incid ng in unplan

supply for over two days (if over seven days report as Category 3).

Category 3 – Incidents with major health effects An outbreak of water borne disease due to water

supply system. Hospitalisations fro

An incident resulting in unplanned interruptions tsupply for ovA pathogenic contami f the potable water supply ection.

ter supply. otes: . Environmental regulati. An incident with both environ

should be reported in both ca

ewerage

nvironmental

de any licence conditions. ntal and public health impacts

pages 189 and 190)

Category 1 –Effects A rep

regulations An incident resulting in under 4 days of odour or nois

complaints A minor spillage of non-toxic chemic

201 2007-08 NSW Benchmarking Report | NSW Department of Water and Energy, June 2009

Category 2 – Incident with limited environmental effects

A minor breach of environmental regulations, e.g.: – discharge of partially treated effluent to receiving

.

A significant chemical or sludge spill to waterways or land.

Category 3 – Severe incident with irreversible environmental effects

weather sewer overflow or an over three hours

me of untreated sewage to environment

Public health incidents(NSW Ref 44 to 47 on page 1

CE

inor failure of

s.

al water

A failure of effluent disinfection system. of major treatment processes at a treatment r over four days.

An incident resulting in unplanned interruptions to r 20 days, report as

ealth effects se due to sewerage

w into a water supply catchment. o

waters – embankment failure of an effluent pond.

A wet weather sewer overflow for under trhee hours An incident resulting in over four days of odour or noise

complaints. A major soil erosion incident requiring remediation.

A dry weather sewer overflow A major breach of environmental regulations, e.g.:

A failureworks fo

– a major wet overflow for

– a failure of STW, resulting in discharge of large volu

– a major toxic chemical or sludge spill into waterways

– widespread destruction of native forests/ecosystems

– embankment failure of a sludge lagoon.

94)

ategory 1 – Minor Incidents with Inconsequential ffects

A m sewage treatment processes.

Category 2 – Incidents with limited health effects An algal outbreak in receiving waters attributable to

sewerage system. Issue of public no-contact notice with receiving water Sewer overflow affecting public access to land or

water. Sewage contamination of fishing or recreation

areas.

service for over three days (if oveCategory 3).

A chlorine leak.

Category 3 – Incidents with major h An outbreak of water borne disea

system. Hospitalisations from water borne disease due to

sewerage system. Contamination of an oyster farming area due to

sewerage system. A sewer overflo An incident resulting in unplanned interruptions t

service for over 20 days.



Special schedules (financial statements)









bc





Formulae for calculation of performance indicators in table 5 5. 2007/08 NSW Water Utility Performance Summary

Water Supply(1) Water Supply Connected Properties

(No.)Total number of water supply connected properties (Residential plus Non-residential).

From Col (20) Table 9

(2) Total Water Supplied(Potable + Non-potable + Recycled) (ML)

Total annual water supplied (Potable plus Non-potable plus recycled. Excludes bulk water supplied). Where a Local Water Utility (LWU) has not reported the total water supplied, the previous year's value has been used and is shown in italics bold.


(3) Average Annual Residential Water Supplied (Potable) (kL/ connected property)

Where an LWU has not reported potable residential water supplied, the residential water supplied has been estimated as 58% of the reported annual potable water supplied. As shown in Note 8 of Table 8, the average reported residential water supplied is 58% of the total potable water supplied.


(3a) Water Main Breaks (per 100km of main)


(3b) Average Duration of an Unplanned Interruption (mins)


(4) Revenue ($M) Total Revenue including gain/loss on disposal of assets, less grants for acquisition of assets, less interest income[Residential Charges + Non-residential Charges + Extra Charges+ Grants (excluding grants for Acquisition of Assets) + Contributions (Developer Charges + Developer Provided Assets + Other Contributions)] + Gain/loss on disposal of assets.


(7) Water Quality Compliance -Chemical (%)

Chemical water quality compliance From Col (70) Table 12

(8) Water Quality Compliance -Microbiological - E. coli (%)

Number of samples tested that meet the water quality requirements divided by the total number of samples tested. Note that this is the number of samples not tests, one sample may have a number of tests performed.


(8a) % Population with Microbiological Compliance

From Col (71b) Table 12

(8b) Water Quality Complaints (per 1000 properties)


Sewerage(9) Revenue ($M) Total Revenue including gain/loss on disposal of assets, less grants for

acquisition of assets and less revenue from investment activities.[Residential Charges + Non-residential Charges + Trade Waste Charges + Extra Charges + Other Revenues + Grants (less receipts from government for Acquisition of Assets) + Contributions (Developer Charges + Developer Provided Assets + Other Contributions)] + Gain/loss on disposal of assets.


(10) % Sewage that was Compliant From Col (33a) Table 15

(10a) Sewer Overflows From Col (25) Table 15(11) Sewage Odour Complaints Sum of odour complaints from all sewage treatment works. From Col (61) Table 17

(12) Recycled Water Effluent Recycled From Col (41a) Table 15

(12a) Recycled Water Percent of Effluent Recycled From Col (41c) Table 15

Water Supply and Sewerage(13a) Net Profit After Tax Col (32) Table 5A

(13b) Typical Residential Bill ($/assessment)

Sum of water and sewerage Typical Residential Bills. Col (8) Table 6 + Col (8) Table 7

(14) Typical Developer Charge ($/ET) Sum of water and sewerage Typical Developer Charges. Col (7) Table 6 + Col (7) Table 7

(15) Current Replacement Cost per Assessment

Col (62) Table 11 + Col (47) Table 16

(17) OMA Cost ($/connected property) Total water supply and sewerage operation, maintenance and administration (OMA) costs (excluding cost of purchasing water) divided by number of connected properties. OMA includes engineering and supervision costs.


(18) Management Cost($/connected property)

Total water supply and sewerage management costs divided by number ofconnected properties.


(19) Economic Real Rate of Return (%) Col (25) Table 5A(19a) Net Debt to Equity Col (26) Table 5A(19b) Capital Expenditure ($/property) Col (24B) Table 5A(19b) Capital Expenditure ($M) Col (31a) Table 9 + Col (13a) Table 14(21) Strategic Business Plans Prepared?

(Yes/No)

Notes:A.

B. Where LWU data is missing or ambiguous, the figure has been determined from other supporting information (eg. Financial data or previous year's data).

Column No.

References to W (eg. W15) refer to items in Special Schedules Nos 3 and 4 of each LWU's Annual Financial Statement. Similarly, references to S (eg. S16) refer to each LWU's Special Schedules Nos 5 and 6.

Performance Indicator Background to Formula Formula


Formulae for calculation of performance indicators in table 5A 5A. 2007/08 NSW Water Utility Performance Summary

Water Supply & Sewerage(22) Billing Complaints Billing complaints for both water supply and sewerage businesses. (Q99 Water + Q37 Sewerage) ÷ Col(20) Table 9

(23) Average Connect Time to a Telephone Operator (secs)

Connect time to a telephone operator for both water supply and sewerage businesses.

(Q103 Water or Q41 Sewerage)

(24) Net Greenhouse Emissions (tonnes) Net greenhouse emissions for the whole water utility. (Q147)

(25) Economic Real Rate of Return (%) Revenue from operations (water supply and sewerage) less operating expenses (OMA + current cost depreciation) divided by written down replacement value of water supply and sewerage operational assets. Revenue from operations excludes interest income, grants for acquisition of assets or gain/loss on disposal of assets. Operational assets include system assets and plant and equipment.

[(W15 - W9 - W11a - W14 + W4a + W4b) + (S16 + S4a + S4b - S10 - S12a - S15)] x 100

÷ (S34+W33)

(26) Net Debt to Equity Net debt (water supply and sewerage) divided by equity (water supply and sewerage). Net debt is borrowings plus bank overdrafts less cash and investments. Equity is Total Assets less Total Liabilities.

[(W36 + W38 - W30) + (S37 + S39 - S31)] x 100 ÷ (W44+ S45)

(27) Interest Cover Earnings before interest and tax (EBIT) for the whole water utility (water supply and sewerage) divided by net interest expense for the whole water utility (water supply and sewerage). The interest cover is nil for a loss making utility. Net interest expense is interest expenses less interest income and is zero for interest income greater than interest expense.

[(W15 - W9 - W11a + W4a) + (S16 - S10 - S12a + S4a)] ÷ (W4a - W9 + S4a - S10)

(29) Dividend From SPFR Notes 2 & 3(30) CSOs Subsidy provided by government to allow for the provision of a service at

less than the total cost. Eg. If legislation requires a utility to provide a $100 reduction to the water bills for pensioners for which the government provides $60, the CSO is $60.

(31) % Revenue from CSOs Revenue from CSOs divided by the total revenue (including CSOs).

Notes:A.

B.C. References to Q (eg. Q99Water) refer to questions in each LWU's Water Supply or Sewerage Performance Reporting database.

Where LWU data is missing or ambiguous, the figure has been determined from other supporting information (eg. Financial data or previous year's data).

Column No.

References to W (eg. W15) refer to items in Special Schedules Nos 3 and 4 of each LWU's Annual Financial Statement. Similarly, references to S (eg. S16) refer to each LWU's Special Schedules Nos 5 and 6.



Formulae for calculation of performance indicators in tables 6 and 7 6. Water Supply - 2007/08 Charges, 2008/09 Bills

(1) Type of Tariff Description of tariff. From Council's Schedule ofFees and Charges

(2) Access Charge ($) Fixed charge component of tariff. From Council's Schedule ofFees and Charges

(5) Usage Charge for Steps 1 and 2 (c/kL)

Includes first two steps of usage charges ("All" if no steps or "N/A" if not applicable)

From Council's Schedule ofFees and Charges

(6) Operating Cost (OMA) c/kL Total operation, maintenance and administration cost (excluding purchase of water) divided by total annual town water consumption(potable + non-potable - recycled).

[W1 + W2a to n] ÷ [Col (13) Table 8]

(7) Typical Developer Charge 2008/09 ($/Equivalent Tenement(ET))

Upfront infrastructure contribution for new developments. Q136 (see notes C & D)

(8) Typical Residential Bill 2008/09 ($/assessment) (see note D)

Calculated using the average residential water supplied for 2007/08 multiplied by the usage charges for 2008/09 plus the access charge for 2008/09.

Col(5) x Col(14) ÷ 100 + Col(2) Table 6

(11) Return on Assets (%) Total revenue less grants for acquisition of assets less total expenses plus revaluation decrements plus other expenses divided by written down replacement value of operational assets. Total revenue excludes gain/loss on disposal of assets. Operational assets include system assets plus plant and equipment.

[(W13 - W11a - W5 + W4b + W4c)] x 100 ÷ (W47)

(12) Economic Real Rate of Return (%) Revenue from operations less operating expenses (OMA + current cost depreciation) plus interest expenses divided by written down replacement value of operational assets. Revenue from operations excludes interest income and grants for acquisition of assets and gain/loss on disposal of assets. Operational assets include system assets plus plant and equipment.

[(W15 + W4a + W4b + W4c - W9 - W11a - W14)] x 100 ÷ (W47)

(13) Residential Revenue from Usage Charges (% of residential bills)

Revenue from residential usage charges divided by total residential revenue (residential usage plus access charges including any rates).

W6b x 100 ÷ [W6a + W6b]

(14) Average Annual Residential Water Supplied (potable) (kL/property)

Average annual residential water supplied (potable). Where an LWU has not reported residential water supplied and at least one of commercial and industrial consumption, 58% of the total potable supply has been used.

From Table 8 Col(1) ÷ [Cols(18) x (21) x (22) Table 9]

(15) Connected Properties Total connected properties (residential plus non-residential).Calculated from number of assessments multiplied by the ratio of connected properties to assessments.

from Col(20) Table 9

7. Sewerage - Charges, Bills

(1) Access Charge ($) Fixed charge component of tariff. From Council's Schedule ofFees and Charges

(2) Operating Cost (OMA) c/kL Total operation, maintenance and administration cost divided by total volume of sewage collected.

[S1 + S2a to m] x 100 ÷ [Col(32) Table 15]

(3) Independent of Land Value? (Yes/No)

From Council's Schedule ofFees and Charges

(3a) Non-residential Sewer Usage Charge (c/kL)

Non-residential sewer usage charges not including sewer discharge factor. From Council's Schedule ofFees and Charges

(4) Liquid Trade Waste Fees & Charges? (Yes/No)

From Council's Schedule of Rates,Fees and Charges

(5) Non-residential & Trade Waste Charges (% of Annual Rates and Charges)

Non-residential charges plus trade waste charges divided by(residential charges + non-residential charges + trade waste charges).

[S7 + S8] x 100 ÷ [S6 + S7 + S8]

(6) Non-residential & Trade Waste Volume (% of Total Volume of Sewage Collected)

(36) + (37) Table 15

(7) Typical Developer Charge 2008/09 ($/Equivalent Tenement(ET))

Upfront infrastructure contribution for new developments. Q62 (see notes C & D)

(8) Typical Residential Bill 2008/09 ($/assessment) (see note D)

Calculated using the access charge for 2008/09 plus, if council has residential sewer usage charges, the average residential water consumption for 2007/08 multiplied by the usage charges and usage factor for 2008/09.

(1)

(9) Return on Assets (%) Total revenue less grants for acquisition of assets less total expenses plus revaluation decrements plus other expenses divided by written down replacement value of operational assets. Total revenue excludes gain/loss on disposal of assets. Operational assets include system assets plus plant and equipment.

[(S14 - S5 - S12a + S4b + S4c)] x 100 ÷ (S48)

(11) Economic Real Rate of Return (%) Revenue from operations less operating expenses(OMA + current cost depreciation) plus interest expenses divided by written down replacement value of operational assets. Revenue from operations excludes interest income, grants for acquisition of assets and gain/loss on disposal. Operational assets include system assets plus plant and equipment.

[(S16 + S4a + S4b + S4c - S10 - S12a - S15)] x 100 ÷ (S48)


from Col(3) Table 14

Notes:A. References to Q (eg. Q99Water) refer to questions in each LWU's Water Supply or Sewerage Performance Reporting database. B. References to W (eg. W15) refer to items in Special Schedules Nos 3 and 4 of each LWU's Annual Financial Statement.C. Developer Charges under $400/ET have not been included in Table 6. D. Where LWU data is missing or ambiguous, the figure has been determined from other supporting information (eg. Special Schedule No.3, previous year's data).

Column No.

Column No.

FormulaBackground to FormulaPerformance Indicator



Formulae for calculation of performance indicators in tables 8 and 9 8. 2007/08 Water Supplied in Non-Metropolitan NSW

(1) Residential Domestic (inhouse and ex-house) potable water consumption. Q54

(2) Commercial Offices, shops, clubs, hotels, motels, caravan parks potable consumption. Q55

(3) Industrial Factories, mills, poultry, feed lots, sale yards, abbatoirs,mining potable consumption.

Q56

(4) Rural Farms or hobby farms outside urban zoned land, includes stock and domestic uses, market gardens, agricultural irrigation potable consumption.

Q57

(5) Institutional Hospitals, schools, colleges etc potable consumption. Q58

(6) Public Parks and Gardens Watering of public parks, gardens, ovals etc using potable water. Q60

(7) Total Revenue Water (potable) Sum (1) to (6)(8) Unbilled Authorised Consumption

(see note C)Includes fire fighting and flushing. Q61

(9) Real Loss (Leakage)(see note C)

Leakage.Real loss is included in water losses.

Q68

(9a) Apparent Loss Illegal use plus meter inaccuracies Q67

(9b) Water Losses (see note C) Apparent losses plus real losses. Includes leakage (real loss), theft and illegalconnections, illegal use of unmetered customer fire services, under-registration ofcustomer meters and errors in system meters.

(9a) + (9)

(9c) Total Non-revenue Water Sum unbilled authorised consumption plus water losses (8) + (9b) or(7)/0.9 - (7)

(10) Total Potable Urban Water Supplied Sum of Total Revenue water plus Total Non-revenue water. (7) + (9c)

(12b) Non- Potable Urban Water Supplied Includes untreated water for industry or non-potable water component in a dual water supply system and may also include recycled water .

Q72

(13) Total Annual Urban Water Supplied Total consumption equals the sum of potable consumption plusnon-potable supply for industry or non-potable component in a dual supply system less recycled water for non-potable supply.

Q71 + Q72 - Q22 - Q23

(14) Bulk Water Exports Sales to other Local Water Utilities (LWUs) of potable and non-potable water. Q59

(11) Recycled Water for Non-Potable Urban Water Supply

The volume of recycled water should be consistent with the volume shown in Q22 and Q23 of the Sewerage Treatment Report.

Q22 + Q22 (sewage treatment)

(11a) Recycled Water for Agricultural use The volume of recycled water should be consistent with the volume shown in Q21 to Q22 of the Sewerage Treatment Report.

Q20 + Q21 (sewerage treatment)

(11c) % Effluent Recycled [(11) + (11a)] / Q26 (sewerage treatment)(15) Surface Water Source Surface water plus ground water plus bulk purchases should equal total annual water

consumption.Q41 to Q44

(16) Groundwater Source Q45

(17) Bulk Purchases Potable plus non-potable Q48 + Q49

9. Water Supply - Utility Characteristics

(18) Total No. of Assessments(see note C)

Where this data is ambiguous or missing, it has been estimated from other supporting information (financial data, previous year's data).

Q36

(18a) Number of Connections Number of physical connections to the water supply system (ie. A multiple dwelling with a single metered connection to the water supply system is counted as one

Q30

(19) Ratio of Connected Properties to Assessments (see note C)

This ratio has been determined from previous performance reports. It does not normally change from year to year and will be continued unless change is considered warranted by the LWU, in which case evidence of a different factor should be provided


Col(18) x Col(19) Table 9

(21) Ratio of Residential Assessments to Total Assessments (see note C)


(22) Ratio of Residential Connections to Residential Assessments(see note C)


(23) Permanent Population Where this data is ambiguous or missing, it has been estimated from other supporting information (financial data, previous year's data).

Q1

(24) Peak Population Q2

(25) Mains Total length of mains including trunk mains and reticulation. Q22

(26) Properties Served per km of main Total number of connected properties divided by length of mains. Col(20) ÷ Col(25) Table 9

(27) Water Treatment Works Number of works. Q17

(27a) Other Limited Treatment Number of Chlorinators(28) Dams Number of dams. Q7

(29) Bores Number of water supply bores. Q13

(30) Pumping Stations Number of pumping stations. Q15

(30a) Pumping Stations per 100km of main Number of pumping stations divided by length of main. Col(30) ÷ [Col(25) ÷ 100] Table 9

(31) Capital Investment The amount spent on acquisition of system assets(subsidised or other new system assets) and on system renewals.

W16a + W16b + W16c

(32) Total Workforce (water supply) Equivalent full time employees involved with water supply. Q120

(33) % Female % of equivalent full time female employees in total water supply workforce. Q120 x 100 ÷ Q121

(34) % Undergoing Training % of employees in water supply workforce undergoing training for 2 or more days during the year.

Q122 x 100 ÷ Q120

(35) Outsourcing % of Management Cost % expended on outsourcing for management of water supply business. Q128

(36) Outsourcing % of Operation Cost % expended on outsourcing for operation of water supply business. Q129

(37) Outsourcing % of Maintenance Cost % expended on outsourcing for maintenance of water supply business. Q130

(38) Number of Injuries Number of injuries (fatality, permanent disability or time loss of one or more days) in water supply business.

Q124

(39) Total Days Lost (%) Number of days lost for all reasons (disputes, sick leave, accidents) in water supply business expressed as a percentage of the total number of days worked.

Q123 ÷ (230 x Q120)

(40) Days Lost due to Injuries Number of days lost due to injuries (time loss of one or more days) in water supply business.

Q125

(40) Days Lost due to Injuries (% of Total Days Lost)

Number of days lost due to injuries (time loss of one or more days) as a percentage of number of days lost for all reasons in water supply business.

(Q125 x 100) / Q123

Notes:A. References to Q (eg. Q99Water) refer to questions in each LWU's Water Supply Performance Reporting database. B. References to W (eg. W15) refer to items in Special Schedules Nos 3 and 4 of each LWU's Annual Financial Statement. C. Where LWU data is missing or ambiguous, the figure has been determined from other supporting information (eg. Financial data, previous year's data).


Column No. Performance Indicator Background to Formula Formula

Column No.


Formulae for calculation of performance indicators in tables 10 and 11 10. Water Supply - 2007/08 Asset Management

(41) Leakage Real loss or leakage L per day per connection. Q68 ÷ 365 ÷ column (18a) Table 9(41b) Infrastructure Leakage Index (ILI) Ratio of Current Annual Real Loss to Unavoidable Annual Real Loss(41c, 41d, 41e)

Reservoir Drop Test Whether Drop Test undertaken, the year and the result of the test.

(42) Main Breaks Number of main breaks per 100km of main. A main break is where the water main has to be shut down. Excludes service connection breaks.

Q104 ÷ (Q22 ÷ 100)

(43) Unplanned Interruptions to Supply Number of properties affected by unplanned interruptions to supply per 1000 properties. Includes each occurrence. Excludes breaks in service connections or instances of low pressure.

Q106 x 1000 ÷ Col(20) Table 9

(44) Rehabilitation of mains Length of mains rehabilitated per 100km of main. Q23 ÷ (Q22 ÷ 100)(45) Rehabilitation of

service connectionsNumber of service connections rehabilitated as % of total. Q24 x 100 ÷ Col(20) Table 9

(46) Renewals per 100km of main Expenditure on renewals of mains per 100km of main. W16c ÷ (Q22 ÷ 100)(47) Renewals as % of CRC Expenditure on renewals of mains as percentage of Current Replacement Cost (CRC)

of systems assets.W16c x 100 ÷ (Col(61) Table 11 x 1000)

(48) Mains Maintenance Cost Expenditure on maintenance of mains per 100km of main. W2d ÷ (Q22 ÷ 100)(49) Total Urban Water Supplied

(ML)Where an LWU has not reported total potable consumption, the previous year's consumption has been adopted and is shown in italics bold.

see column (12) on Table 8

(50) Non-potable Urban Water Supplied (ML)

Where an LWU has not reported total potable consumption, the previous year's consumption has been adopted and is shown in italics bold.

see column (11) on Table 8

(51) % Water Recycled For non-potable urban water supplied. see column (13) on Table 8(53) Peak Week to Average Consumption

(%)Average daily consumption over peak week (ML/d) divided by average daily consumption .

W13b ÷ [Col(49) ÷ 365]

(56) Average Annual Residential Water Supplied(Potable) (kL/property)

Average annual residential consumption (potable). Where an LWU has not reported residential consumption and at least one of commercial and industrial consumption, 57% of the total potable supply has been used.

From Table 8 Col(1) ÷ [Cols(18) x (21) x (22) Table 9]

11. Water Supply - Financial, Efficiency

(57) Total Revenue(excl Capital Works Grants)($'000)

Total Revenue excluding grants for acquisition of assets and interest income but including gain/loss from disposal of assets [Residential Charges + Non-residential Charges + Extra Charges + Other Revenues + Grants (excluding for Acquisition of Assets) + Contributions (Developer Charges + Developer Provided Assets + Other Contributions)].

(W13 - W11a) ÷ 1000

(58) Residential Revenue(% of rates and charges total)

Where an LWU has not reported a breakdown of revenue from rates and charges and sales into residential and non-residential, the percentage revenue for such LWUs has been estimated from the reported percentages of similar LWUs.

(W6a + W6b) x 100 ÷ (W6 + W7)

(59) Residential Water Supplied(% of potable water suppliedexcluding water losses)

% of potable water excluding water losses. (Q54 ÷ (Q62)) x 100

(60) Written Down Replacement Cost($M)

Written down replacement cost of system assets. W47 ÷ 1,000

(61) Current Replacement Cost (CRC) of System Assets ($M)

The value of the infrastructure assets expressed in terms of how much it would cost to construct modern assets to provide the same function(ie. MEERA - Modern Engineering Equivalent Replacement Asset).

W45 ÷ 1,000

(62) Current Replacement Cost per Assessment ($)

The value of the infrastructure assets divided by the number of assessments. W45 ÷ Col(18) Table 9

(63) Net Debt to Equity (%) All overdrafts, repayable borrowings, interest bearing non-repayable borrowings, advances and leases less cash and investments divided by total equity.

(W36 + W38 - W30) x 100 ÷ W44

(63a) Economic Real Rate of Return (%) From column (12) Table 6.(64a) Cross Subsidies

(Annual Charges & Fees)Cross subsidies from residential customers using less than allowance to non-residential customers and to large connections in unmetered supplies.

(W27b + W27c + W27d) ÷ Col(18) Table 9

(64b) Cross Subsidies(Developer Charges)

Cross subsidies in water supply developer charges. (W28b) ÷ Col(18) Table 9

(65) Operating Result($/property)

Total revenue less total expenses less grants for acquisition of assets divided by total number of connected properties.

(W15a) ÷ Col(20) Table 9

(66) Externalities ($/property) Water fees paid by LWUs to DEUS. From DEUS records(67) Operating Cost OMA

($/property)Total operation, maintenance and administration costs (plus proportion of bulk supplier OMA or purchase cost of water if no bulk supplier) divided by total number of connected properties.

[W1 + W2(a to n)] ÷ Col(20) Table 9plus bulk suppliers OMA

(68) Total Cost (OMA + Depreciation)($/property)

Total operation, maintenance and administration costs (plus proportion of bulk supplier OMA or purchase cost of water if no bulk supplier) + depreciation costs (system assets plus plant & equipment) divided by total number of connected properties.

[W1 + W2(a to n) + W3] ÷ Col(20) Table 9plus bulk suppliers OMA and depreciation

(68a) Management Cost($/property)

Total management costs divided by total number of connected properties. W1 ÷ Col(20) Table 9

Notes:A. References to Q (eg. Q99Water) refer to questions in each LWU's Water Supply Performance Reporting database. B. References to W (eg. W15) refer to items in Special Schedules Nos 3 and 4 of each LWU's Annual Financial Statement. C. Where LWU data is missing or ambiguous, the figure has been determined from other supporting information (eg. Financial data, previous year's data).

Column No. FormulaBackground to FormulaPerformance Indicator



Formulae for calculation of performance indicators in table 12 12. Water Supply - 2007/08 Health, Levels of Service

(69) Water Quality Compliance -Physical (%)

Overall compliance with physical requirements including the key characteristics of turbidity, pH and colour. Compliance refers to the number of samples taken for system performance monitoring and not the number of tests. Excludes samples taken for operational monitoring.

see note C

(70) Water Quality Compliance -Chemical (%)

Overall compliance with chemical requirements. Compliance refers to the number of samples taken for system performance monitoring and not the number of tests. Excludes samples taken for operational monitoring.

see note C

(70a) No. of Zones where Chemical Compliance was Achieved

Assessment with the chemical requirements of the water quality guidelines for each zone of the system.

Report as number of zones complying out of the total number of zones

(71) Water Quality Compliance -E. coli (%)

E.coli contamination is the primary health-related indicator.Compliance refers to the number of samples taken for system performance monitoring and not the number of tests. Excludes samples taken for operational monitoring.

see note D

(71a) No. of Zones where Microbiological Compliance was Achieved

Assessment with the chemical requirements of the water quality guidelines for each zone of the system.

Report as number of zones complying out of the total number of zones

(73) Water Quality Complaints(per 1000 properties)

Complaints are any expression of customer dissatisfaction reported in person, by phone, fax, letter or email. Water quality complaints are reported under the relevant source water treatment works.

Q101 x 1000 ÷ Col(20) Table 9

(74) Water Service Complaints(per 1000 properties)

Complaints are any expression of customer dissatisfaction reported in person, by phone, fax, letter or email.

Q96 x 1000 ÷ Col(20) Table 9

(75) Total Water Complaints(per 1000 properties)

Q102 x 1000 ÷ Col(20) Table 9

(75a) Customers with Restrictions for Non-payment of Bills

Q132 x 1000 ÷ Col(20) Table 9

(76) Average Customer Outage Time(min)

Number of interruptions multiplied by average time to restore supply divided by connected properties.

(Q106 x Q107 x 60) ÷ Col(20) Table 9

(77) Customer Interruption Frequency(No./1000 properties)

Includes each occurrence of unplanned interruptions to supply. Excludes reduced levels of service or breaks in service connections.

[Q106 x 1000] ÷ Col(20) Table 9

(78) Average Duration of Interruptions(hours)

Average duration of unplanned interruptions. Q107

(78a) Drought Water Restrictions Percent of time that water restrictions apply. (Q95 ÷ 365) x 100

Notes:A. References to Q (eg. Q99Water) refer to questions in each LWU's Water Supply Performance Reporting database. B. References to W (eg. W15) refer to items in Special Schedules Nos 3 and 4 of each LWU's Annual Financial Statement.C. Physical compliance - sum for all treatment works, the product of T16 multiplied by T17 for each treatment works. Divide the total by the sum of T16 for all treatment works.

Chemical compliance - sum for all treatment works, the product of T18 multiplied by T19 for each treatment works. Divide the total by the sum of T18 for all treatment works.D. Sum for all treatment works, the product of T26 multiplied by T27 for each treatment works. Divide the total by the sum of T26 for all treatment works.

An LWU complied with the 2004 NHMRC/NRMMC Australian Drinking Water Guidelines for E. coli if the required number of samples was tested and:At least 98% of the samples contained no E. coli

For LWUs which did not comply, the percentage of samples complying is shown.E. Where LWU data is missing or ambiguous, the figure has been determined from other supporting information (eg. Special Schedule No.3, previous year's data).



Formulae for calculation of performance indicators in table 13 13. Water Supply - 2007/08 Benchmarking Cost Data

(79) Operating Cost Components -Maintenance ($/property)

Maintenance cost of all water system assets. [W2b + W2d + W2f + W2i + W2l + W2n] ÷ Col(20)Table 9

(80) Operating Cost Components -Operation ($/property)

Operation cost of all water system assets. [W2a + W2c + W2e + W2g + W2j + W2m] ÷ Col(20)Table 9

(81) Operating Cost Components -Energy ($/property)

Energy cost of water pumping and treatment. [W2h] ÷ Col(20) Table 9

(82) Operating Cost Components -Chemicals($/property)

The chemicals cost for water treatment. [W2k] ÷ Col(20) Table 9

(83) Operating Cost Components -Dams & Weirs ($/property)

Operation and Maintenance cost of dams and weirs. [W2a + W2b] ÷ Col(20) Table 9

(84) Operating Cost Components -Mains ($/property)

Operation and Maintenance cost of water mains. [W2c + W2d] ÷ Col(20) Table 9

(85) Operating Cost Components -Reservoirs ($/property)

Operation and Maintenance cost of reservoirs. [W2e + W2f] ÷ Col(20) Table 9

(86) Operating Cost Components -Pumping Stations ($/property)

Operation and Maintenance cost of water pumping stations. [W2g + W2h + W2i] ÷ Col(20) Table 9

(87) Operating Cost Components -Water Treatment ($/property)

Operation and Maintenance cost of water treatment works. [W2j + W2k + W2l] ÷ Col(20) Table 9

(88) Operating Cost Components -Other ($/property)

Operation and Maintenance cost of other water system assets. [W2m + W2n + W2o] ÷ Col(20) Table 9

(89) Management Cost Components - Administration ($/property)

From special schedule No. 3. [W1a] ÷ Col(20) Table 9

(90) Management Cost Components -Engineering & Supervision($/property)

From special schedule No. 3. [W1b] ÷ Col(20) Table 9

(91) Management Cost Components -Total (c/kL)

From special schedule No. 3. [W1a + W1b] x 100 ÷ Col(49) Table 10

(92) Wholesale Component($/property)

From the wholesale component estimated in the reporting forms. [W1 + W2] x Q18a ÷ Col(20) Table 9

(93) Retail Component($/property)

From the retail component estimated in the reporting forms. [W1 + W2] x Q18b ÷ Col(20) Table 9

(94) Pumping Cost Components -Total Water Pumping Cost(c/kL)

From special schedule No. 3. [W2g + W2h + W2i] x 100 ÷ Col(49) Table 10

(95) Pumping Cost Components -Total Water Pumping Cost ($/pumping station)

From special schedule No. 3. [W2g + W2h + W2i] ÷ Col(28) Table 9

(96) Pumping Cost Components -Operation ($/pumping station)

From special schedule No. 3. [W2g] ÷ Col(28) Table 9

(97) Pumping Cost Components -Maintenance ($/pumping station)

From special schedule No. 3. [W2i] ÷ Col(28) Table 9

(98) Pumping Cost Components -Energy ($/pumping station)

From special schedule No. 3. [W2h] ÷ Col(28) Table 9

(99) Pumping Cost Components -Energy Cost ($/property)

From special schedule No. 3. [W2h] ÷ Col(20) Table 9

(100) Water Main Cost Components -Total Water Main Cost(c/kL)

From special schedule No. 3. [W2c + W2d] x 100 ÷ Col(49) Table 10

(101) Water Main Cost Components -Total Water Main Cost ($'000/100km)

From special schedule No. 3. [W2c + W2d] x 100 ÷ Col(25) Table 9

(102) Water Main Cost Components -Operation ($'000/100km)

From special schedule No. 3. [W2c] x 100 ÷ Col(25) Table 9

(103) Water Main Cost Components -Maintenance ($'000/100km)

From special schedule No. 3. [W2d] x 100 ÷ Col(25) Table 9

(104) Treatment Cost Components -Total Water Treatment Cost (c/kL)

From special schedule No. 3. [W2j + W2k + W2l] x 100 ÷ Col(49) Table 10

(105) Treatment Cost Components -Total Water Treatment Cost ($/property)

From special schedule No. 3. [W2j + W2k + W2l] ÷ Col(20) Table 9

(106) Treatment Cost Components -Operation ($/property)

From special schedule No. 3. [W2j] ÷ Col(20) Table 9

(107) Treatment Cost Components -Maintenance ($/property)

From special schedule No. 3. [W2l] ÷ Col(20) Table 9

Notes:A. References to Q (eg. Q99Water) refer to questions in each LWU's Water Supply Performance Reporting database. B. References to W (eg. W15) refer to items in Special Schedules Nos 3 and 4 of each LWU's Annual Financial Statement.

C.

Column No.




Formulae for calculation of performance indicators in table 14 14. Sewerage - Utility Characteristics

(1) Total No. of Assessments(see note C)

Where this data is ambiguous or missing, it has been estimated from other supporting information (financial data, previous year's data).

(Q17)

(2) Ratio of Connected Properties to Assessments (see note C)

This ratio has been determined from previous performance reports. It does not normally change from year to year and will be continued unless change is considered warranted by the LWU, in which case evidence of a different factor should be provided by the LWU.


Col(1) x Col(2)

(4) Ratio of Residential Assessments to Total Assessments


(5) Ratio of Residential Connections to Residential Assessments


(6) Permanent Population Where this data is ambiguous or missing, it has been estimated from other supporting information (financial data, previous year's data).

Q1

(7) Peak Population Q2

(8) Mains Total length of sewer mains including reticulation, gravity and rising mains. Q9

(9) Sewage Treatment Works Number of treatment works. Q3

(10) Pumping Stations Number of sewage pumping stations. Q5

(11) Properties Served per km of main Total number of connected properties divided by length of mains. Col(3) ÷ Col(8)

(12) Pumping Stations per 100km of main Number of pumping stations divided by length of main. Col(10) ÷ Col(8) ÷ 100

(13) Capital Investment The amount spent on acquisition of system assets(subsidised or other new system assets) and on system renewals.

S17a + S17b + S17c

(14) Total Workforce (water supply) Equivalent full time employees involved with water supply. Q49

(15) % Female % of equivalent full time female employees in total water supply workforce. Q50 x 100 ÷ Q49

(16) % Undergoing Training % of employees in water supply workforce undergoing training for 2 or more days during the year.

Q51 x 100 ÷ Q49

(17) Outsourcing % of Management Cost % expended on outsourcing for management of sewerage business. Q57

(18) Outsourcing % of Operation Cost % expended on outsourcing for operation of sewerage business. Q58

(19) Outsourcing % of Maintenance Cost % expended on outsourcing for maintenance of sewerage business. Q59

(20) Number of Injuries Number of injuries (fatality, permanent disability or time loss of one or more days) in water supply business.

Q53

(21) Total Days Lost (%) Number of days lost for all reasons (disputes, sick leave, accidents) in sewerage business expressed as a percentage of the total number of days worked

Q52 ÷ (230 x Q49)

(22) Days Lost due to Injuries Number of days lost due to injuries (time loss of one or more days) in sewerage business.

Q54

Days Lost due to Injuries (% of Total Days Lost)

Number of days lost due to injuries (time loss of one or more days) as a percentage of number of days lost for all reasons in sewerage business.

(Q54 x 100) / Q52

Notes:A. References to Q (eg. Q99Water) refer to questions in each LWU's Sewerage Performance Reporting database. B. References to S (eg. S15) refer to items in Special Schedules Nos 5 and 6 of each LWU's Annual Financial Statement. C. Where LWU data is missing or ambiguous, the figure has been determined from other supporting information (eg. Financial data, previous year's data).



Formulae for calculation of performance indicators in table 15 and 16 15. Sewerage - 2007/08 Asset Management

(23) Infiltration Estimated groundwater infiltration and stormwater inflow into the system per 100km of main.

Q22 ÷ (Q9 ÷ 100)

(24) Chokes and Collapses Chokes and collapses are partial or total blockages resulting in an interruption to sewerage services or overflows at gully traps.Blockages in risers and sidelines are excluded.

Q64 ÷ (Q9 ÷ 100)

(25) Overflows Recorded overflows in sewers, access chambers and pumping stations. Overflows in risers and sidelines are excluded.

Q63 ÷ (Q9 ÷ 100)

(26) Interruptions to Service Number of properties affected by unplanned interruptions to service per 1000 properties. Includes each occurrence.

Q42 x 1000 ÷ Col(3) Table 14

(27) Rehabilitation of mains Length of mains rehabilitated as % of total length of main. Q10 ÷ (Q9 ÷ 100)(28) Rehabilitation of service connections Number of service connections rehabilitated as % of total. Q11 x 100 ÷ Col(3) Table 14

(29) Renewals per 100km of main Expenditure on renewals of mains per 100km of main. S17c ÷ (Q9 ÷ 100)(30) Renewals as % of CRC Expenditure on renewals of mains as % of Current Replacement Cost (CRC)

of systems assets.S17c x 100 ÷ (Col(61) Table 11 x 1000)

(31) Mains Maintenance Cost Expenditure on maintenance of mains per 100km of main. S2b ÷ (Q9 ÷ 100)(32) Total Volume of Sewage Collected (ML) Total volume transported through sewerage network. Q26

(33) Percentage of Sewage Treated % of total sewage collected. (Q18 + Q19) x 100 ÷ Q26

(34) Infiltration % of total sewage collected. Q31 x 100 ÷ Q26

(35) Residential % of total sewage collected. Q32 x 100 ÷ Q26

(36) Non-residential % of total sewage collected. Q33 x 100 ÷ Q26

(37) Trade Waste % of total sewage collected. Q34 x 100 ÷ Q26

(38) Other Remainder not reported under columns (34), (35), (36) or (37).% of total sewage collected.

100 - (34) - (35) - (36) - (37)

(39) Volume of Sewage Treated per property (Q18 + Q19) x 100 ÷ Col(3) Table 14

(40) Biosolids Reused % of biosolids (sludge) to farmland, landfill etc. Q27

(41) % of Effluent Reclaimed Q25

16. Sewerage - Financial, Efficiency

(42) Total Revenue(excl Capital Works Grants)($'000)

Total Revenue excluding grants for acquisition of assets and interest income but including gain/loss on disposal of assets[Residential Charges + Non-residential Charges + Trade Waste Charges + Extra Charges + Interest + Other Revenues + Grants (excluding receipts from government for Acquisition of Assets) + Contributions (Developer Charges +

(S14 - S12a) ÷ 1000

(43) Residential Revenue(% of rates and charges total)

Where an LWU has not reported a breakdown of revenue from rates and charges and sales into residential and non-residential, the percentage revenue for such LWUs has been estimated from the reported percentages of similar LWUs.

(S6) x 100 ÷ (S6 + S7)

(44) Residential Sewage (% of total collected excl infiltration/inflow)

% of total collected excluding infiltration and inflow. (Q32 ÷ (Q26 - Q31)) x 100

(45) Written Down Replacement Cost ($M) Written down replacement cost of system assets. S48 ÷ 1,000(46) Current Replacement Cost (CRC) of System

Assets ($M)The value of the infrastructure assets expressed in terms of how much it would cost to construct modern assets to provide the same function(ie. MEERA - Modern Engineering Equivalent Replacement Asset).

S46 ÷ 1,000

47) Current Replacement Cost / Assessment ($) The value of the infrastructure assets divided by the number of assessments. S46 ÷ Col(1) Table 14

(48) Net Debt to Equity (%) All overdrafts, repayable borrowings, interest bearing non-repayable borrowings, advances and leases less cash and investments divided by total equity.

(S37 + S39 - S31) x 100 ÷ S45

(48a) Economic Real Rate of Return (%) From column 11 Table 7.(49a) Cross Subsidies

(Annual Charges & Fees)Cross subsidies from residential customers to non-residential customers and trade waste dischargers.

(S28b + S28c) ÷ Col(1) Table 14

(49b) Cross Subsidies(Developer Charges)

Cross subsidies in sewerage developer charges. (S29b) ÷ Col(1) Table 14

(50) Operating Result($/property)

Total revenue less total expenses less grants for acquisition of assets divided by total number of connected properties.

(S16a) ÷ Col(3) Table 14

(51) Externalities ($/property) Sewage treatment works licence fees paid by LWU. From DEC records(52) Operating Cost OMA

($/property)Total operation, maintenance and administration costs divided by total number of connected properties.

[S1 + S2(a to m)] ÷ Col(3) Table 14

(53) Total Cost (OMA + Depreciation)($/property)

Total operation, maintenance and administration costs + depreciation costs (system assets plus plant & equipment) divided by total number of connected properties.

[S1 + S2(a to m) + S3] ÷ Col(3) Table 14

(54) Management Cost($/property)

Total management costs divided by total number of connected properties. S1 ÷ Col(3) Table 14

Notes:A. References to Q (eg. Q99Water) refer to questions in each LWU's Sewerage Performance Reporting database. B. References to S (eg. S15) refer to items in Special Schedules Nos 5 and 6 of each LWU's Annual Financial Statement. C. Where LWU data is missing or ambiguous, the figure has been determined from other supporting information (eg. Financial data, previous year's data).




Formulae for calculation of performance indicators in table 17 17. Sewerage - 2007/08 Environmental, Levels of Service

(55) DEC Licence Compliance BOD(%)

Compliance refers to the number of samples taken for system performance monitoring and not the number of tests.

see note C

(56) BOD 90 Percentile Discharge Licence Limit

Some councils only have 100 percentile licence limits for their treatment works. In this case the 100 percentile limits should be reported.

see note C

(57) DEC Licence Compliance SS(%)

Compliance refers to the number of samples taken for system performance monitoring and not the number of tests.

see note D

(58) SS 90 Percentile Discharge Licence Limit

Some councils only have 100 percentile licence limits for their treatment works. In this case the 100 percentile limits should be reported.

see note D

(58a) Compliance with Environmental Regulator

see note D

(59) Sewer Main Chokes and Collapses See Column (24) on Table 15. Q64 ÷ (Q9 ÷ 100)

(60) Sewer Overflows to the Environment See Column (25) on Table 15. Q63 ÷ (Q9 ÷ 100)

(61) Odour Complaints(per 1000 properties)

Complaints are any expression of customer dissatisfaction reported in person, by phone, fax letter or email.

Q39 x 1000 ÷ Col(3) Table 14

(62) Service Complaints(per 1000 properties)

Complaints are any expression of customer dissatisfaction reported in person, by phone, fax letter or email.

Q34 x 1000 ÷ Col(3) Table 14

(62a) Total Complaints (per 1000 properties)

Sum of odour complaints, service complaints, other complaints and billing complaints.

Q102 x 1000 ÷ Col(3) Table 14

(63) Average Customer Outage Time (min)

No. of interruptions multiplied by average time to restore service divided by connected properties.

(Q42 x Q43 x 60) ÷ Col(3) Table 14

(64) Customer Interruption Frequency(No./1000 properties)

Include each occurrence of unplanned interruptions to service. Do not include breaks in service connections.

[Q42 x 1000] ÷ Col(3) Table 14

(65) Average Break/Choke Repair Time(Hours)

Average time taken to repair a sewerage main, from the time of arrival on site to restoration of sewerage services to customers.

Q43

Notes:A. References to Q (eg. Q99Water) refer to questions in each LWU's Sewerage Performance Reporting database. B. References to S (eg. S15) refer to items in Special Schedules Nos 5 and 6 of each LWU's Annual Financial Statement.C. For multiple treatment works, the Licence Compliance indicators are calculated as a weighted average on the basis of the number of sampling days for each treatment works.

ie. For BOD compliance, sum for all treatment works, the product of T50 multiplied by T63 for each treatment works. Divide this total by the sum of T63 for all treatment works.

D. SS compliance is calculated in a similar manner to BOD compliance.ie. For SS compliance, sum for all treatment works, the product of T52 multiplied by T63 for each treatment works. Divide the total by the sum of T63 for all treatment works.

E. Where LWU data is missing or ambiguous, the figure has been determined from other supporting information (eg. Special Schedule No.5, previous year's data).



Formulae for calculation of performance indicators in table 18

18. Sewerage - 2007/08 Benchmarking Cost Data

(66) Operating Cost Components -Maintenance ($/property)

Maintenance cost of all sewerage system assets. [S2b + S2e + S2k + S2m] ÷ Col(3) Table 14

(67) Operating Cost Components -Operation ($/property)

Operation cost of all sewerage system assets. [S2a + S2c + S2f + S2l] ÷ Col(3) Table 14

(68) Operating Cost Components -Energy ($/property)

Energy cost of sewage treatment and pumping [S2h] ÷ Col(3) Table 14

(69) Operating Cost Components -Chemical Treatment ($/property)

The chemical cost of sewage treatment. [S2g] ÷ Col(3) Table 14

(70) Operating Cost Components -Mains ($/property)

Operation and Maintenance cost of sewage mains. [S2a + S2b] ÷ Col(3) Table 14

(71) Operating Cost Components -Pumping Stations ($/property)

Operation and Maintenance cost of sewage pumping stations. [S2c + S2d + S2e] ÷ Col(3) Table 14

(72) Operating Cost Components -Sewage Treatment ($/property)

Operation and maintenance cost of sewage treatment. [S2f + S2g + S2h + S2i + S2j + S2k] ÷ Col(3)Table 14

(73) Operating Cost Components -Other ($/property)

Operation and maintenance cost of other sewerage system assets. [S2l + S2m] ÷ Col(3) Table 14

(74) Management Cost Components -Administration ($/property)

From special schedule No. 5. [S1a] ÷ Col(3) Table 14

(75) Management Cost Components -Engineering & Supervision($/property)

From special schedule No. 5. [S1b] ÷ Col(3) Table 14

(76) Management Cost Components -Total (c/kL)

From special schedule No. 5. [S1a + S1b] x 100 ÷ Col(32) Table 15

(77) Wholesale Component($/property)

The cost of sewage treatment. [S2f + S2g + S2h + S2i + S2j + S2k] ÷ Col(3)Table 14

(78) Retail Component($/property)

The cost of transportation and reticulation. [S2a + S2b + S2c + S2d + S2e] ÷ Col(3)Table 14

(79) Pumping Cost Components -Total Sewage Pumping Cost(c/kL)

From special schedule No. 5. [S2c + S2d + S2e] x 100 ÷ Col(32)Table 15

(80) Pumping Cost Components -Total Sewage Pumping Cost ($/pumping station)

From special schedule No. 5. [S2c + S2d + S2e] ÷ Col(10) Table 14

(81) Pumping Cost Components -Operation ($/pumping station)

From special schedule No. 5. [S2c] ÷ Col(10) Table 14

(82) Pumping Cost Components -Maintenance ($/pumping station)

From special schedule No. 5. [S2e] ÷ Col(10) Table 14

(83) Pumping Cost Components -Energy ($/pumping station)

From special schedule No. 5. [S2d] ÷ Col(10) Table 14

(84) Pumping Cost Components -Energy Cost ($/property)

From special schedule No. 5. [S2d] ÷ Col(3) Table 14

(85) Sewer Main Cost Components -Total Sewer Main Cost (c/kL)


(86) Sewer Main Cost Components -Total Sewer Main Cost ($'000/100km)


(87) Sewer Main Cost Components -Operation ($'000/100km)

From special schedule No. 5. [S2a] x 100 ÷ Col(8) Table 14

(88) Sewer Main Cost Components -Maintenance ($'000/100km)

From special schedule No. 5. [S2b] x 100 ÷ Col(8) Table 14

(89) Treatment Cost Components -Total Sewage Treatment Cost ($/ML)

From special schedule No. 5. [S2f + S2g + S2h + S2i + S2j + S2k] ÷ Col(32)Table 15

(90) Treatment Cost Components -Operation ($/property)

From special schedule No. 5. [S2f] ÷ Col(3) Table 14

(91) Treatment Cost Components -Maintenance ($/property)

From special schedule No. 5. [S2k] ÷ Col(3) Table 14

(92) Treatment Cost Components -Chemical ($/property)

From special schedule No. 5. [S2g] ÷ Col(3) Table 14

Notes:A. References to Q (eg. Q99Water) refer to questions in each LWU's Sewerage Performance Reporting database. B. References to S (eg. S15) refer to items in Special Schedules Nos 5 and 6 of each LWU's Annual Financial Statement.C.

Column No.




Appendix C: 2007-08 Local water utility TBL performance reports Coffs Harbour Council water supply – page 1 Coffs Harbour City Council TBL Water Supply Performance 2007/08

COMPLIANCE WITH BEST- PRACTICE MANAGEMENT GUIDELINES REQUIREMENTS

(1) Complete Current Strategic Bus iness Plan & Financial Plan YES (3) Complete performance reporting (by 15 September)(2) Pricing - F ull Cos t-recovery, without s ig nificant cros s subs idies Yes (4) Sound water conservation implemented

(2a) & (2b) Pricing - Complying Res identia l Cha rges Yes (5) Sound drought management implemented (2c) Pricing - Complying non-Res identia l Cha rges Yes (6) Integrated water cycle management s trategy commenced(2d) Pricing - DS P with Commercia l Developer Charges Yes COMPLIANCE WITH ALL REQUIREMENTS

TRIPLE BOTTOM LINE (TBL) PERFORMANCE INDICATORS LWU STATEWIDE

NWI No.All

LWUsMEDIAN

C1 1 Population served: 62700 Note 1 Note 2 Note 3

C4 2 Number of connected properties: 23580 Number of assessments: 25090 Col 1 Col 2 Col 3 Col 4

C2 3 Residential connected properties (% of total) 94 914 New residences connected to water supply (%) 1.6 1 2 1.1

A3 5 Properties served per kilometre of water main 39 336 Rainfall (% of average annual rainfall) 129 2 1 110

W11 7 Total urban water supplied at master meters (ML) 5,630 6,6008 Peak week to average consumption (%) 118 1 1 1409 Renewals expenditure (% of current replacement cost of system assets) 0.1 3 3 0.1


P1 Residential tariff structure: inclining block; independent of land value12 Residential water usage charge (c/kL) for usage (Note 5) 196 1 1 13013 Residential access charge per assessment ($ ) 113 2 2 110

P3 14 Typical residential bill per assessment ($ ) 445 2 3 37015 Typical developer charge per equivalent tenement ($ ) 6,500 2 1 4,300

18 Urban population without reticulated water supply (%) 0.6 2 2 0.8H6 18a Risk based drinking water quality plan? Yes

19 Physical water quality compliance (%) 100 1 1 10019a Chemical water quality compliance (%) 100 1 1 100

H4 19b Number of zones with chemical compliance 3 of 320 Microbiological (E. coli) water quality compliance (%) 100 1 1 100

H3 20a % population with microbiological compliance 100 1 1 100

C9 25 Water quality complaints per 1000 properties 3 4 4 3C10 26 Water service complaints per 1000 properties 26 5 4 9C17 27 Customer interruption frequency per 1000 properties 20 3 3 37C15 28 Average duration of interruption (min) 120 1 2 120A8 30 Number of water main breaks per 100 km of water main 7 2 1 9

31 Drought water restrictions (% of time) 0 1 1 7532 Total days lost (%) 4.9 5 5 2.8

W12 33 Average annual residential water supplied per property (kL) 169 2 2 17333a Average annual residential water supplied - COASTAL (kL/property) 169 2 3 15033b Average annual residential water supplied - INLAND (kL/property) 230

A10 34 Real losses (leakage) (L/service connection/day) 50 2 2 80


E12 36a Net greenhouse gas emissions - WS & Sge (net tonnes CO2 - equivalents per 1000 properties) 1610 5 5 350F5 40 Revenue per property - water ($) 700 1 1 546F4 41 Residential revenue from usage charges (% of residential bills) 73 1 1 71F17 43 Economic real rate of return - Water (%) 3.7 1 1 0.2

44 Return on assets - Water (%) 1.6 2 2 -0.1F22 45 Net Debt to equity - Water (%) 13 1 1 -2.0F23 46 Interest cover - Water 2 4 4 >100

47 Loan payment per property - Water ($) 353 1 1 26F24 47a Net profit after tax - WS & Sge ($'000) 4,390 1 1 1

48 Operating cost (OMA) per 100km of main ($'000) 923 3 3 1,040F11 49 Operating cost (OMA) per property ($ ) (Note 6) 236 1 1 300

50 Operating cost (OMA) per kilolitre (cents) 99 4 3 10051 Management cost per property ($ ) 115 4 3 11852 Treatment cost per property ($ ) 17 1 1 2953 Pumping cost per property ($ ) 17 2 1 2554 Energy cost per property ($ ) 12 2 2 1355 Water main cost per property ($ ) 45 2 2 49

F14 56 Capital Expenditure per property ($ ) 1,012 1 1 252NOTES :1.2.3.4.5.

6.

RANKING

UTIL

ITY

SER

VIC

E LE

VELS

CH

ARAC

TER

ISTI

CS

SOCI

AL

CH

ARG

ES &

BI

LLS

- 200

8/09

RESULT >10,000 properties

HEA

LTH

100%

YES YES YES YES

The operating cost (OMA)/property was $236. Components were: management ($115), operation ($46), maintenance ($53), energy ($12) & chemical ($9).

WATER SUPPLY SYSTEM - Coffs Harbour City Council serves a population of 62,700 (23,580 connected properties). Water is drawn from Orara River to supply Coffs Harbour, Sawtell and Woolgoolga. Council has 2 dams with a total storage capacity of 5870 ML. Coffs Harbour will also receive a bulk supply from Clarence Valley's new 30,000ML Shannon Creek Dam which is expected to be commissioned in 2010. The Coffs Harbour City Council system comprises 1 lime/CO2 dosing works (60 ML/d), 17 service reservoirs (83 ML) and 7 pumping stations, 166 km of transfer and trunk mains and 449 km of reticulation. The water supply is unfiltered (chlorinated).

PERFORMANCE - Coffs Harbour City Council achieved 100% compliance with Best Practice requirements. The typical residential bill was $445 which was above the statewide median of $370 (Indicator 14). The economic real rate of return was 3.7% which was greater than the statewide median (Indicator 43). The operating cost (OMA) per property was $236 which was below the statewide median of $300 (Indicator 49). Water quality complaints were close to the statewide median of 3 (Indicator 25). Compliance with microbiological water quality was 100% with 3 of 3 zones compliant (Indicator 20), physical compliance was 100% (Indicator 19) and chemical compliance was 100% with 3 of 3 zones compliant (Indicator 19b). Current replacement cost of system assets was $267M ($10,600 per assessment), cash and investments were $49.8M, debt was $80.1M and revenue was $16.5M (excluding capital works grants).

The Statewide Median (Col 4) is on a % of connected properties basis. It best reveals statewide performance by giving due weight to larger LWUs & reducing the effect of smaller LWUs- see attachment.

Non-residential customers provided 28% of the revenue from annual charges and usage charges.

Annual review of key projections and actions in LWU's Strategic Business Plan (SBP) are required, together with annual updating of LWU's financial plan. The SBP should be updated after 3 years.Non-residential Tariff: Access Charge based on Meter factor: eg. 20mm $113, 40mm $261, 50mm $520, Two Part Tariff; For all usage = 196c/kL. Water supplied to non-residential customers was 26% of potable water supplied excluding non-revenue water.

NAT

UR

AL R

ESO

UR

CE

MAN

AGEM

ENT

ENVI

RONM

ENTA

LEC

ONOM

IC

FIN

ANC

EEF

FIC

IEN

CY

The ranking compared with LWUs with >10,000 properties connected properties (Col 2) is on a % of LWUs basis - relevant for comparing performance with similar sized LWUs - see attachment.The ranking compared with all LWUs (Col 3) is on a % of LWUs basis - relevant for comparing performance with all other LWUs - see attachment.


Coffs Harbour Council water supply – page 2 Coffs Harbour City Council TBL Water Supply Performance (page 2) 2007/08(Results shown for 10 years together with 2006/07 Statewide Median and Top 20%)

NOTES:1. Costs are in Jan 2008$. 2007/08 State Median2. Microbiological water quality compliance 1998/99 to 2003/04 was on the basis of 1996 NHMRC/ARMCANZ 2007/08 Top 20%

Australian Drinking Water Guidelines for E. coli; from 2004/05 compliance was on the basis of the2004 NHMRC/NRMMC Australian Drinking Water Guidelines.

LEGEND

33. Average annual residential water supplied

0

50

100

150

200

250

98/99 00/01 02/03 04/05 06/07

(kL/

Prop

erty

)

4. New residences connected to water supply

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

98/99 00/01 02/03 04/05 06/07

(% E

xist

ing

Res

iden

tial P

rope

rties

)

10. Employees

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6

98/99 00/01 02/03 04/05 06/07

(Num

ber p

er 1

000

prop

ertie

s)


0

100

200

300

400

500

600

99/00 01/02 03/04 05/06 07/08

($/A

sses

smen

t)

15. Typical developer charges

0

1000

2000

3000

4000

5000

6000

7000

8000

99/00 01/02 03/04 05/06 07/08

($/L

ot)

20. Microbiological water quality compliance

0

20

40

60

80

100

98/99 00/01 02/03 04/05 06/07

(%)

25. Water quality complaints

0

2

4

6

8

10

12

98/99 00/01 02/03 04/05 06/07

(Num

ber p

er 1

,000

pro

perti

es)

27. Customer interruption frequency

0

5

10

15

20

25

30

35

40

45

98/99 00/01 02/03 04/05 06/07

(Num

ber p

er 1

000

prop

ertie

s)

30. Main breaks

0

2

4

6

8

10

12

14

98/99 00/01 02/03 04/05 06/07

(Num

ber p

er 1

00km

of M

ain)

49. erating cost OMA

0

50

100

150

200

250

300

350

98/99 00/01 06/07

($/p

rope

rty)

Op

02/03 04/05

51. Management cost

0

20

40

60

80

100

120

140

98/99 00/01 02/03 04/05 06/07

($/p

rope

rty)

52. Treatment cost

0

5

10

15

20

25

30

35

98/99 00/01 02/03 04/05 06/07

($/p

rope

rty)

53. Pumping cost

98/99 00/01 02/03 04/05 06/07

($/p

rope

rty)

0

5

10

15

20

25

30

32. Total days lost

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

98/99 00/01 02/03 04/05 06/07

(%)


0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

98/99 00/01 02/03 04/05 06/07

(%)


Coffs Harbour Council sewerage – page 1 Coffs Harbour City Council TBL Sewerage Performance 2007/08

COMPLIANCE WITH BEST-PRACTICE MANAGEMENT GUIDELINES REQUIREMENTS

(1) Complete current strategic business plan & financial plan YES (2d) Pricing - DSP with commercial developer charges(2) Pricing - full cost-recovery, without significant cross subsidies Yes (2e) Pricing - Liquid trade waste approvals & policy

(2a) Pricing - Complying Residential Charges Yes (3) Complete performance reporting (by 15 September)(2b) Pricing - Complying Non-Residential Charges Yes (4) Integrated water cycle management strategy commenced(2c) Pricing - Complying Trade Waste Fees and Charges Yes COMPLIANCE WITH ALL REQUIREMENTS

TRIPLE BOTTOM LINE (TBL) PERFORMANCE INDICATORS LWU STATEWIDE

No. All LWUsMEDIAN

C5 1 Population served: 62100 Note 2 Note 3

C8 2 Number of connected properties: 22220 Number of assessments: 23890 Col 1 Col 3 Col 4

C6 3 Number of residential connected properties: 208504 New residences connected to sewerage (%) 1.6 2 2 1.5

A6 5 Properties served per kilometre of main 34 40W18 6 Volume of sewage collected (ML) 6,710 4,300

7 Renewals expenditure (% of current replacement cost of system assets) 0.1 3 3 0.0


P4 Description of residential tariff structure: access charge per property; independent of land value (Note 5)P4.1 11 Residential access charge / assessment ($) 630 5 5 440P6 12 Typical residential bill / assessment ($) (2007/08 values in Table 7) 630 5 5 440

13 Typical developer charge / equivalent tenement ($) 4,930 3 1 3,90014 Non-residential sewer usage charge (c/kL) 163 1 1 85

16 Urban properties without reticulated sewerage service (%) 2.7 3 2 3.9E3 17 Percent of sewage treated to a tertiary level (%) 42 4 3 84E4 18 Percent of sewage volume treated that was compliant (%) 100 1 1 100E5 19 Sewage treatment works compliant at all times 5 of 5

21 Odour complaints per 1000 properties 0.3 2 4 0.4C11 22 Service complaints per 1000 properties 34 5 4 11C16 23a Average sewerage interruption (minutes) 120 2 3 120

25 Total days lost (%) 4.2 5 5 3.2

W19 26 Volume of sewage collected per property (kL) 302 5 4 240W26 26a Total recycled water supplied (ML) 790 2 1 300W27 27 Recycled water (% of effluent recycled) 12 2 3 9E8 28 Biosolids reuse (%) 100 1 1 100


E12 32 Net greenhouse gas emissions - WS & Sge (net tonnes CO2 equivalents per 1000 properties) 420 4 4 350

33 90 Percentile licence limits for effluent discharge:BOD 50 mg/L; SS 50 mg/L

34 Compliance with BOD in licence (%) 100 5 4 10035 Compliance with SS in licence (%) 100 1 1 100

A12 36 Sewer main chokes and collapses per 100 km of main 69 4 4 44E13 37 Sewer overflows reported to environmental regulator per 100 km of main 3 1 3 12E4 38 Sewage treated that was compliant (%) 100 1 1 100

F6 42 Revenue per property - Sge ($) 970 59943 Revenue from non-residential plus trade waste charges (% of total revenue) 7 5 5 1544 Revenue from trade waste charges (% of total revenue) 0.8 3 2 0.8

F18 46 Economic real rate of return - Sge (%) 2.8 1 1 1.146a Return on assets - Sge (%) 0.9 4 3 1.1

F22 47 Net Debt to equity - Sge (%) 13 1 1 -4F23 48 Interest cover - Sge 1 4 4 >100

48a Loan payment per property - Sge ($) 420 1 1 27F24 48b Net profit after tax - Water Supply & Sewerage ($'000) 4,390 1 1 1

49 Operating cost (OMA) per 100 km of main ($'000) 1,430 4 5 1,330F12 50 Operating cost (OMA) per property ($) Note 8 415 5 5 320

51 Operating cost (OMA) per kilolitre (cents) 138 3 3 13352 Management cost per property ($) 126 3 4 10753 Treatment cost per property ($) 130 4 4 10154 Pumping cost per property ($) 93 5 5 4655 Energy cost per property ($) 38 5 5 1956 Sewer main cost per property ($) 36 2 3 40

F15 57 Capital Expenditure per property ($) 2,041 1 1 268

NOTES :12

345678

The Statewide Median (Col 4) is on a % of connected properties basis. It best reveals statewide performance giving due weight to larger LWUs & reducing the effect of smaller LWUs- see attachment.Annual review of the key projections & actions in LWU's Strategic Business Plan (SBP) are required, together with annual updating of LWU's Financial Plan. The SBP should be updated after 3 years.Non-residential: Access Charge $613*water meter factor*discharge factor, sewer usage charge - 163c/kL.Non-residential customers provided 7% of the revenue from annual charges, usage and trade waste charges.Compliance with Total N in Licence was 100%. Compliance with Total P in Licence was 100%.The operating cost (OMA)/property was $415. Components were: management ($126), operation ($138), maintenance ($70), energy ($38), chemical ($8) and effluent/biosolids ($35).).

comparing the performance of an LWU with all other LWUs - see attachment.Council's ranking in Col 3 is based on a comparison of its result in Col 1 with the percentiles for all LWUs. This is also on a % of LWUs basis as this is relevant for Council's ranking in Col 2 is based on a comparison of its result in Col 1 with the percentiles for LWUs with >10,000 properties. This is on a % of LWUs basis - see Note 2.

NAT

UR

AL R

ESO

UR

CE

MAN

AGEM

ENT

UTIL

ITY

CH

ARG

ES &

BIL

LS

- 200

7/08

ENVI

RONM

ENTA

L

ENVI

RO

NM

ENTA

L PE

RFO

RM

ANC

E

RANKING

Note 1

RESULT

SOCI

AL

Col 2

>10,000 properties

CH

ARAC

TER

ISTI

CS

HEA

LTH

SER

VIC

E LE

VELS

NWI

YES

100% YES

ECON

OMIC

FIN

ANC

EEF

FIC

IEN

CY

SEWERAGE SYSTEM - Coffs Harbour Council has 5 sewage treatment works providing secondary, advanced secondary and tertiary treatment. The system comprises 86,500 EP treatment capacity (Intermittent Extended Aeration (Activated Sludge), Trickling Filter and Biological Nutrient Removal), 114 pumping stations ( ML/d), 164 km of rising mains and 485 km of gravity trunk mains and reticulation. Treated effluent is discharged to land and ocean.

PERFORMANCE - Residential growth for 2007/08 was 1.6% which is similar to the statewide median. Coffs Harbour City Council achieved 100% compliance with Best Practice requirements. The typical residential bill was $630 which was above the statewide median of $440 (Indicator 12). The economic real rate of return was 2.8% which was greater than the statewide median (Indicator 46). The operating cost per property (OMA) was $415 which was above the statewide median of $320 (Indicator 50). Sewage odour complaints were less than the statewide median of 0.4 (Indicator 21). Coffs Harbour Council reported 2 Category 2 public health incidents (limited impact) and 2 Category 2 environmental incidents (limited impact). Council complied with the environmental regulator for effluent discharge. The current replacement cost of system assets was $300M ($13,700 per assessment), cash and investments were $69M, debt was $100M and revenue was $21.5M (excluding capital works grants).

Yes Yes


Coffs Harbour Council sewerage – page 2 Coffs Harbour City Council TBL Sewerage Performance (page 2) 2007/08(Results shown for 10 years together with 2007/08 Statewide Median and Top 20%)

NOTES:1. Costs are in Jan 2008$. 2007/08 State Median

2007/08 Top 20%

LEGEND

8. Employees

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6

1.8

2.0

98/99 00/01 02/03 04/05 06/07

(per

100

0 pr

oper

ties)

4. New residences connected

0

1

2

3

4

5

6

98/99 00/01 02/03 04/05 06/07

(% o

f exi

stin

g re

side

nces

)


0

100

200

300

400

500

600

700

99/00 01/02 03/04 05/06 07/08

($/a

sses

smen

t)

13. Typical developer charge

0

1000

2000

3000

4000

5000

6000

7000

99/00 01/02 03/04 05/06 07/08

($/L

ot)


0

1

2

3

4

5

6

7

8

98/99 00/01 02/03 04/05 06/07

(%)

34. Compliance with BOD in licence

0

20

40

60

80

100

98/99 00/01 02/03 04/05 06/07

(%)

35. Compliance with SS in licence

0

20

40

60

80

100

98/99 00/01 02/03 04/05 06/07

(%)

36. Sewer main chokes and collapses

0

20

40

60

80

100

120

98/99 00/01 02/03 04/05 06/07

(per

100

km o

f mai

n)

37. Sewer overflows to environment

0

20

40

60

80

100

120

140

98/99 00/01 02/03 04/05 06/07

(per

100

km o

f mai

n)

21. Odour complaints

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

98/99 00/01 02/03 04/05 06/07

(per

100

0 pr

oper

ties)

50. Operating cost (OMA) per property

0

50

100

150

200

250

300

350

400

450

98/99 00/01 02/03 04/05 06/07

($)

52. Management cost per property

0

20

40

60

80

100

120

140

160

180

98/99 00/01 02/03 04/05 06/07

($)

53. Treatment cost per property

0

20

40

60

80

100

120

140

160

98/99 00/01 02/03 04/05 06/07

($)

54. Pumping cost per property

98/99 00/01 02/03 04/05 06/07

($)

0

20

40

60

80

100

25. Total days lost

0

1

2

3

4

5

6

7

98/99 00/01 02/03

(%)

04/05 06/07


Water performance percentiles (per cent of LWUs basis) 2007-08 20% 40% Median 60% 80%

UTILITY CHARACTERISTICS (50%)

Residential Assessments (% of total) 91 89 88 88 85New Residential Dwellings Connected to Water Supply (%) 1.9 1.3 0.9 0.7 0.5Properties Served per km of Main 34 29 27 24 17Rainfall (% of average annual rainfall) 126 99 94 89 79Total Urban Water Supplied (at Master Meters - ML) 4640 2210 1690 1320 640Peak Week to Average Consumption (%) 130 150 160 170 200Renewals Expenditure (% of current replacement cost of system assets) 0.7 0.3 0.1 0.0 0.0Employees (employees per 1000 properties) 1.2 1.7 2.0 2.1 2.8

SOCIAL - Charges/Bills (2008/09)Residential Water Usage Charge (c/kL) 150 120 110 95 75Residential Access Charge ($/assessment) 110 165 190 215 270Typical Residential Bill ($/assessment) 350 425 450 485 590Typical Developer Charge ($/equivalent tenement) 5500 3900 3300 2700 1500

SOCIAL - Health

Urban Population without Reticulated Water Supply (%) 0.0 1.8 2.4 4.1 8.1Physical Water Quality Compliance (%) 100 100 100 100 100Chemical Water Quality Compliance (%) 100 100 100 100 100Microbiological (E. coli) Water Quality Compliance (%) 100 100 100 100 100Percent Population with Microbiological Compliance 100 100 100 100 97

SOCIAL - Levels of Service

Water Quality Complaints (per 1000 properties) 0.0 1.0 1.4 2.7 6.5Water Service Complaints (per 1000 properties) 3.0 6.0 9.5 21.5 39.6Customer Interruption Frequency (per 1000 properties) 7 20 29 34 63Average Duration of Interruption (minutes) 100 120 120 130 180Number of Main Breaks (per 100 km of main) 7 9 12 16 29Drought Water Restrictions (% of time) 0 29 75 100 100Total Days Lost (%) 0 0 1 2 4

ENVIRONMENTAL

Average Annual Residential Supplied (kL/property) 170 200 220 245 410Average Annual Residential Supplied COASTAL (kL/property) 145 165 170 175 200Average Annual Residential Supplied INLAND (kL/property) 210 235 300 360 540Real Loss (leakage) (L/service connection/day) 50 70 90 100 130Energy Consumption (kWh/ML) 120 390 450 580 800Renewable Energy Consumption (% of Total Energy) 1 0 0 0 0Net Greenhouse Gas Emissions - WS & Sge (net tonnes CO2 - equivalents/1000props) 170 270 320 370 420


Revenue per property - Water ($) 750 640 590 540 450Residential Revenue from Usage Charges (% of total) 75 70 65 55 50Current Replacement Cost per Assessment ($) 15510 13260 11960 10930 8890Economic Real Rate of Return (%) 2.0 0.5 0.0 -0.3 -1.4Return on Assets (%) 2.4 0.5 0.0 -0.2 -1.3Net Debt to Equity (%) 1 -5 -7 -9 -16Interest Cover >100 >100 >100 >100 2Loan Payment ($/property) 91 22 7 1 0Net Profit After Tax Ratio - WS & Sge (%) 16 3 -1 -8 -26


Operating Cost (OMA) per 100 km of Main ($'000) 675 850 940 1060 1385Operating Cost (OMA) per property ($/property) 295 350 380 415 495Operating Cost (OMA) per kL (c/kL) 60 95 100 110 140Management Cost ($/property) 90 110 120 130 165Treatment Cost ($/property) 25 65 85 100 140Pumping Cost ($/property) 18 31 40 50 76Energy Cost ($/property) 8 19 22 25 35Water Main Cost ($/property) 40 53 63 74 106Capital Expenditure - Water Supply ($/property) 295 215 185 155 70

Notes:1. 20% top 20% of all NSW LWUs Median (50%) median of all NSW LWUs 80% bottom 20% of all NSW LWUs

appropriate for judging Statewide performance by giving due weight to larger LWUs and reducing the effect of smaller LWUs).

2. The above performance indicators are on a percentage of LWUs basis as this is the most appropriate basis for comparing the performance of one LWU with other LWUs (throughout the rest of the report the percentage of connected properties is used as this is the most


Sewerage performance percentiles (% of LWUs basis) 2007-08 20% 40% Median 60% 80%

UTILITY CHARACTERISTICS (50%)Residential Assessments (% of Total) 86 88 89 90 92New Residential Dwellings Connected to Sewerage (%) 2.2 1.2 0.9 0.7 0.4Properties Served per km of Main 41 36 34 33 27Volume of Sewage Collected (ML) 2620 800 570 460 260Renewals Expenditure (% of current replacement cost of system assets) 0.5 0.1 0.0 0.0 0.0Employees (per 1000 properties) 1.0 1.5 1.8 2.1 2.5

SOCIAL - Charges/Bills (2008/09)Residential Access Charge ($/assessment) 335 390 425 465 530Typical Residential Bill ($/assessment) 335 395 440 475 535Typical Developer Charge ($/equivalent tenement) 4750 3550 3250 2000 800Non-residential sewer usage charge (c/kL) 145 92 85 70 0

SOCIAL - HealthUrban Properties without Reticulated Sewerage Service (%) 1 4 6 7 12Percent of sewage treated to a tertiary level (%) 100 88 51 0 0Percent of sewage volume treated that was compliant (%) 100 100 100 92 79

SOCIAL - Levels of ServiceOdour Complaints (per 1000 properties) 0.0 0.0 0.0 0.3 1.6Service Complaints (per 1000 properties) 3 13 21 24 37Average Duration of Interruptions (min) 60 91 120 120 120Total Days Lost 0 0 1 2 4

ENVIRONMENTALVolume of Sewage Collected per property (kL) 2615 800 570 455 255Total recycled water supplied (ML) 455 135 94 57 0Effluent Reclaimed for Recycling (% of total effluent) 49 19 12 6 0Biosolids Reuse (%) 100 10 0 0 0Energy Consumption (kWh/ML) 264 458 579 690 916Renewable Energy Consumption (% of total energy consumption) 6 0 0 0 0Net greenhouse gas emissions - WS & Sge (net tonnes CO2 equivalents per 1000 proper 160 220 260 300 450

90 Percentile Licence Limits for Effluent Discharge:

BOD 35 mg/L; SS 40 mg/L; Total N 25 mg/L; Total P 5 mg/LCompliance with BOD in Licence (%) 100 100 100 100 95Compliance with SS in Licence (%) 100 100 100 100 82Sewer Main Chokes and Collapses (per 100 km of main) 13 27.7 46 65.3 100Sewer Overflows to the Environment (per 100 km of main) 0 2 4 6 25Sewage treated that was compliant (%) 100 100 100 92 78

ECONOMIC - FinancialTotal Revenue - Sge ($'000) 710 570 530 490 410Revenue from Non-residential and Trade Waste Charges (% of total revenue) 25 20 17 15 10Revenue from Trade Waste Charges (% of total) 3 1 0 0 0Current Replacement Cost per asssessment ($) 13900 12400 11800 10600 9400Economic Real Rate of Return (%) 1.8 1.1 0.7 0.2 -0.7Return on Assets (%) 1.9 1.2 0.8 0.5 -0.6Net Debt to Equity (%) 0 -6 -9 -11 -18Interest Cover >100 11 2 1 0Loan Payment ($/property) 99 27 13 7 0Net Profit After Tax Ratio WS & Sge (%) 17 4 -1 -9 -26

ECONOMIC - EfficiencyOperating Cost (OMA) per 100 km of Main ($'000) 665 925 1075 1210 1375Operating Cost (OMA) per property ($/property) 230 300 320 340 400Operating Cost (OMA) per kL (c/kL) 100 120 130 150 190Management Cost ($/property) 60 85 105 108 150Treatment Cost ($/property) 60 90 100 110 140Pumping Cost ($/property) 20 35 45 55 70Energy Cost ($/property) 15 20 20 25 35Sewer Main Cost ($/property) 25 35 40 45 65Capital Expenditure ($/property) 420 210 180 130 50Notes:1. 20% top 20% of LWUs Median (50%) median of LWUs 80% bottom 20% of LWUs

2. The above performance indicators are on a percentage of LWUs basis as this is the most appropriate basis for comparing the performance of one LWU with other LWUs (throughout the rest of the report the percentage of connected properties is used as this is the most appropriate for judging Statewide performance by giving due weight to larger LWUs and reducing the effect of smaller LWUs).

Appendix D1: 2007-08 water treatment performance

Water Treatment Works Chemical E. coli

ML/d ML Max Avg Max Avg Max Avg Max Avg Samples % Samples % Samples % Samples % Samples % Samples % No. / 1,000 % % days days37a 37b 38a 38b 39a 39b 39c 39d 40a 40b 40c 40d 42a 42b 42c 42d 42e 42f 42g 42h 42i 42j 42k 42l 43 Props 44a 44b 45 46

Albury 1992 140 DF 6007 55 8 18 1 48 6 1 0 315 99 835 100 14 100 315 100 835 100 262 94 100 100Lake Hume Chlorinator 1984 2 CH 14 4 3 4 3 4 2 4 2.3 59 100 150 100 2 100 59 100 150 100 50 100 100 96

Albury City Council Total/Weighted Average 1 142 6021 55 8 18 1 48 6 4 0.4 374 99 985 100 16 100 374 100 985 100 312 95 0Armidale Dumaresq Council Armidale 1988 42 C 2610 66 33 1 1 4 2 0 0 365 100 365 100 365 100 365 100 365 100 92 100 100 92 0Ballina (Reticulator) (Rous Water) Marom Creek 1977 3 DF 123 26 5 3 0 402 100 51 100 100 100 402 100 51 100 280 100 100 100 0

dual supply Euston 1998 0.4 MF 24 320 100 1 37 15 26 99 26 99 26 100 26 100 26 100 26 100 100 100Balranald 1988 1 C 184 200 140 5 30 24 3 2 100 1 100 365 65 2 100 1 100 52 100 1 50 100

Balranald (Dual Supply) Total/Wei

000

ghted Average 1,3 2 208 320 5 37 3 28 99 27 99 391 67 28 100 27 100 78 100 1 1.2Bathurst Regional Council Bathurst 1989 60 C 6155 906 97 15 4 540 21 1 0 12 100 12 100 12 100 12 100 12 100 164 100 353 24.0 100 100 0

unfiltered Yellow Pinch 1988 25 CH 969 5 4 2 1.2 60 100 312 100 12 100 60 100 312 100 131 100 4 100 94unfiltered Bega 1987 16 CH 935 2 1 1 0 60 100 312 100 12 100 60 100 312 100 114 100 18 100 100unfiltered Brogo 1984 6 CH 347 9 5 2 2 20 100 104 99 4 100 20 100 104 100 64 100 100 100unfiltered Kiah 1972 6 CH 768 4 2 2 1 60 100 312 100 12 100 60 100 312 100 52 100 2 100 100unfiltered Bemboka 1988 1 CH 36 11 8 2 2 10 100 52 98 2 100 10 100 52 100 26 100 100 100unfiltered Tilba 1985 1 CH 16 7 7 3 1.6 10 100 52 98 2 100 10 100 52 100 50 100

Bega Valley Shire (Unfiltered) Total/Wei

00

ghted Average 1 55 3071 11 3 3 1.0 220 100 1,144 100 44 100 220 100 1,144 100 437 100 24 1.7 0groundwater Bellingen / Seaboard 1993 12 CH 1103 1 1 3 0.4 12 100 12 98 12 100 12 100 12 100 89 100 4 100 97

Dorrigo 1993 3 LS 152 43 28 3 5 0.3 2 100 2 100 366 100 2 100 2 100 50 100 100 96Bellingen Shire (Unfiltered) Total/Wei

0

ghted Average 1 15 1255 43 3 1 1 1 3 0.4 14 100 14 98 378 100 14 100 14 100 139 100 4 1.0 0Tocumwal 1999 7 DAF 404 60 25 5 5 27 12 1.4 0.3 365 100 2 100 2 100 365 100 2 100 42 100 100 81Finley 1997 2 C 180 20 20 5 5 47 34 3 0.8 365 100 2 100 2 100 365 100 2 100 42 100 100 81Berrigan 1990 1 C 114 60 37 5 5 60 37 1 0.4 365 100 2 100 2 100 365 100 2 100 43 100 100 83Barooga 2000 1 DAF 147 55 30 5 5 25 9 4 1.0 365 100 2 100 2 100 365 100 2 100 43 100 100 83

Berrigan Shire (Dual Supply) Total/Wei

0

ghted Average 1 11 845 60 26 5 5 60 20 4 0.5 1,460 100 8 100 8 100 1,460 100 8 100 170 100 0Bogan Shire Council (State Water) Nyngan 1984 9 C 616 250 87 5 5 173 18 2 1 6 100 365 99 6 100 52 100 1 1.0 100 100 0

Bombala 1983 3 285 52 100 52 100 52 100 52 100 50 100 1 100 96Delegate 1 CH 170 52 100 52 100 52 100 52 100 52 100 100 100

Bombala Council Total/Wei

00

ghted Average 1 5 455 104 100 104 100 104 100 104 100 102 100 1 1.2 0Boorowa Council Boorowa 1993 3 C,LS 1 1 0 365 100 54 100 2 100 365 100 54 100 46 100 100 88 0Bourke Shire (Dual Supply) dual supply Bourke 1988 3 C 204 5 3 1 0.6 45 100 234 100 9 100 45 100 234 100 44 95 100 85 0

Brewarrina 1990 1 C 205 2 2 1 0.5 2 100 2 100 2 100 2 100 2 100 45 100 1 100 87dual supply Goodooga 1996 1 CH 100 1 2 0 0.2 2 100 1 100 2 100 2 100 1 100 26 100 50 100

Brewarrina Shire Council Total/Wei

000

ghted Average 1 1 305 2 2 1 0 4 100 3 100 4 100 4 100 3 100 71 100 1 2.1 0Byron (Reticulator) (Rous Water) Mullumbimby 1970 3 C 368 105 26 48 4 88 10 24 1 52 100 52 95 358 97 52 100 52 100 52 100 5 0.5 100 100 0

Molong 1986 2 C 196 1 1 5 2 0 0 2 100 2 100 2 100 2 100 2 100 52 100 3 100 100non-potable Cumnock 1971 1 CH 22 2 2 3 2 3 67 3 67 3 100 3 100 3 100 12 100 100 100

non-potable groundwater Yeoval 1964 1 CH 38 6 4 7 5 2 50 2 100 2 50 2 100 2 100 12 100 100 100non-potable groundwater Delgany 1977 0.3 CH 3 1 1 1 1 2 100 2 100 2 100 2 100 2 100 12 100 100 100

Cabonne Council Total/Wei

00

ghted Average 1 2 259 1 1 5 2 0 0 9 78 9 89 9 89 9 100 9 100 88 100 3 2.6 2Hillston 6 CH 423 1 1 0 0.2 2 100 2 100 2 100 2 100 2 100 52 100 2 100 100

groundwater Rankins Springs 3 CH 103 4 4 118 118 1 1 1 1 100 1 100 23 78 50 88groundwater Goolgowi/Merriwagga 1995 2 CH 2 100 2 100 26 100 100

Carrathool 1989 CH 13 100 100groundwater Melbergen

Carrathool (Groundwater)

0

(Murrumbidgee Irrigation) Total/Weighted Average 1 11 526 4 1 1 1 118 23 0 0 5 80 3 67 3 67 5 100 3 100 114 96 2 2.0 0Ivanhoe 1985 1 C 65 5 5 1 1 26 100 1 100 26 100 26 100 1 100 33 100 50 100Wilcannia 1985 1 C 55 9 6 1.2 0.7 45 100 55 95 8 100

filtered non-potable White Cliffs 1992 0.2 C 43 4 3 1 1 5 100 4 100 1 100 5 100 4 100 12 100 100 46Central Darling (Dual Supply) (State Water) Total/Wei

0

ghted Average 1 1 120 9 5 1 0.6 26 100 1 100 71 100 26 100 1 100 88 97 8 11.6 0Carcoar 2002 9 DAF 1186 140 15 10 2 15 5 5.0 0.4 24 100 24 98 365 100 24 100 24 100 177 100 13 100 100Blayney 1966 6 C 498 140 15 10 2 15 5 5 0.4 12 100 12 98 365 100 12 100 12 100 52 100 10 100 100

non-potable groundwater Quandialla 2002 1 CH 1 0.3 2 100 2 98 2 100 2 100 2 100 13 100 100 100Central Tablelands Water Total/Wei

0

ghted Average 1 15 1684 140 15 10 2 15 5 5 0.4 36 100 36 98 730 100 36 100 36 100 229 100 23 4.4 0Rushforth Road

0(North Coast 1988 70 CH 6081 10 7 5 1.8 12 97 12 78 10 100 12 100 12 100 143 100 190 100 100

Wooli 20 CH 200 5 5 1 1.1 2 100 2 100 2 100 2 100 2 100 49 100 2 100 94Coutts Crossing 1 CH 49 7 6 1 0.9 2 100 2 100 2 100 2 100 2 100 55 93 100 100North Coast WaterGlenreagh 2006 1 CH 40 9 1 1 0.8 2 100 2 100 2 100 2 100 2 100 29 100 1 100 100Minnie Water 1 CH 41 10 9 1 1.0 2 100 2 100 2 100 2 100 2 100 37 89 1 100 100Copmanhurst

Clarence Valley Council (Unfiltered) Total/Weighted Average 1 93 6411 10 5 20 98 20 87 18 100 20 100 20 100 313 97 194 9.4 0 0Cobar 1983 7 C 1350 100 42 7 2 365 100 365 100 365 100 365 100 365 100 25 96 100 48

non-potable groundwater Euabalong Village (Non-Potabnon-potable groundwater Euabalong West (Non-Potablenon-potable groundwater Mt Hope (Non- Potable)

Cobar l (Reticulator, Filtered) Total/Weighted Average 1 7 1350 100 7 365 100 365 100 365 100 2 100 2 100 14 100 0 0unfiltered Karangi 1980 60 CH 5504 30 11 2 1 6 2 1 0.7 12 100 12 100 12 100 13 100 13 100 578 100 67 93 100unfiltered Nana Glen 1996 1 C 18 1 1 0 0.3 2 100 2 100 2 100 2 100 2 100 28 100 100 100unfiltered Coramba 1960 1 CH 29 4 4 1 1 2 100 2 100 2 100 2 100 2 100 28 100 100 100

Coffs Harbour City (Unfiltered) Total/Wei e 1 61 5551 30 11 4 1 6 1 1 1 16 100 16 100 16 100 17 100 17 100 634 100 67 2.8 0 0

Maj

or

pHColourTreatedWater

RawWater

TreatedWater W

ater

Qua

lity

Mal

func

tion

of T

reat

men

t

Proc

esse

s

Com

plai

nts No. of Samples ÷

Allocation5Compliance with 2004 NHMRC/NRMMC Australian Drinking Water Guidelines3, 6

Chl

orin

atio

n

Syst

em

Failu

re

Water Utility

Year

bui

lt or

Augm

ente

d

Trea

tmen

t

Wor

k

ghted Averag

Type

of s2

Cap

acity

Source/type (Bulk Supplier)

Physical ChemicalTurbidityVolu

me

Trea

ted

to

Pota

ble Colour Units Turbidity Units

E. coliRawWater




Cooma 1985 15 C 1036 13 100 13 100 13 100 13 100 62 100 16 100 97Nimmitabel 2004 1 CH 27 2 100 2 100 2 100 2 100 2 100 26 100 100 100Bredbo 2006 1 CH 27 1.7 1.7 2 100 1 100 1 100 2 100 1 100 29 100 2 50 100

Cooma-Monaro Council Total/Weighted Average 1 17 1090 2 17 100 16 100 3 100 17 100 16 100 117 100 18 3.4Coonamble 1993 8 CH 830 1 100 1 100 46 100 30 50 88Gulargambone 2 CH 169 1 100 1 100 45 100 50 87Quambone 2 CH 26 2 100 2 100 12 92 100 100

Coonamble (Groundwater) Total/Weighted Average 1 11 1025 4 100 4 100 103 100 30 18.8 0 0Cootamundra (Reticulator) (Goldenfields) Cootamundra

Corowa 2002 15 DAF 913 50 20 50 15 1 0.5 365 100 12 100 365 100 365 100 12 100 48 100 17 100 92Mulwala 1944 13 C 1086 18 9 0 0.3 365 100 12 100 365 100 365 100 12 100 47 100 2 100 90Howlong 1989 5 LS 246 183 60 10 1 48 15 1 0.6 365 100 12 100 365 100 365 100 12 100 48 100 1 100 92Balldale 1 100 1 90 12 100 50 100

Corowa Shire Council Total/Weighted Average 1 33 2245 183 15 10 0 50 12 1 0 1,095 100 36 100 1,095 100 1,096 100 37 100 155 100 20 4.2 0 0Cowra Shire Council Cowra 1985 28 C 2066 3 1 200 8 1 0.5 66 97 308 99 11 100 66 100 308 100 94 100 205 39.1 100 65 0 0

Broken Hill (Mica St) 2002 36 C 4641 9 100 9 100 128 100 75 100Menindee 1997 1 C 99 2 100 2 100 50 100 100 96

Country Energy (State Water) Total/Weighted Average 1 37 4740 11 100 11 100 178 100Deniliquin Council Deniliquin 1986 26 C 1383 100 56 5 3 101 31 4 0 60 100 12 100 12 100 60 100 11 100 73 100 12 3.8 92 100 0 0Dubbo City Council John Gilbert 2007 80 C 7345 564 38 22 0 299 14 2 0 130 100 130 100 130 100 130 100 130 100 141 100 3 0.2 100 100 0 0Eurobodalla (Unfiltered) unfiltered Eurobodalla CH 12 100 12 100 359 100 6 0.3 100 94 0 0Fish River Water (Bulk Supplier, Unfiltered) Duckmaloi 2003 11 MF 856 50 26 25 15 6 2 2 0.9 8 88 8 94 8 88 14 100 14 100 138 100 3 0.1 100 100 0 0Forbes Shire Council Forbes 1966 26 C 1940 45 28 2 1 144 34 2 0.5 48 96 312 99 365 100 48 100 312 100 62 100 4 1.2 100 97 0 0Gilgandra (Groundwater) groundwater Gilgandra 1984 6 C 720 3 2 1 0 40 10 2 0.5 2 100 2 100 3 100 3 100 53 100 10 7.3 100 100 1 0

Martins Lookout 1982 12 C 612 961 109 17 1 432 14 2 1 365 100 12 100 365 100 365 100 12 100 51 100 13 100 98Deepwater 12 CH 35 44 30 9 5 12 95 12 95 12 12 100 12 100 25 100 10 100 96

Glen Innes Severn Shire Council Total/Weighted Average 1 24 647 961 103 44 2 432 13 9 1 377 100 24 98 377 97 377 100 24 100 76 100 23 8.0 0 0Gloucester 1981 5 C 390 350 42 5 5 91 9 11 1 2 100 2 100 2 100 2 100 2 100 53 100 100 100Barrington 1981 1 CH 27 350 15 350 15 91 9 91 9.0 2 100 2 100 2 100 2 100 2 100 55 87 5 100 100

Gloucester Shire Council Total/Weighted Average 1 5 417 350 40 350 6 91 9 91 2 4 100 4 100 4 100 4 100 4 100 108 92 5 2.9 0 0Jugiong 1991 40 C

A3727 500 64 15 5 267 22 1 0 1,464 100 818 100 366 100 1,464 100 818 100 66 100 6 100 100

groundwater Oura 1975 26 3863 682 100 1,628 99 375 100 682 100 1,628 100 274 100 41 100 100groundwater Mount Arthur 4 510 2 100 2 100 2 100 2 100 2 100 66 100 19 100 100groundwater Mount Daylight 1 CH

CH217 1 100 1 100 1 100 1 100 1 100 28 93 50 100

non-potable dual supply Hylands Bridge 1 143Weethalle

Goldenfields Water County bulk supplier Total/Weighted Average 1 46 4454 500 54 15 4 267 18 1 0 1,467 100 821 100 369 100 1,467 100 821 100 160 100 25 0 0Gosford City Council Somersby 1986 140 C 8198 740 156 38 4 104 15 4 0 12 100 12 100 12 100 397 100 6,566 94.3 100 100 0 0

Goulburn 1975 34 C 2287 915 180 10 5 63 9 1 0 12 100 12 100 377 100 12 100 12 100 112 100 102 100 100Marulan 1997 2 MF 75 10 5 5 2 2.7 0.3 15 100 15 100 12 100 15 100 15 100 52 100 100 100

Goulburn Mulwaree Council Total/Weighted Average 1 35 2362 915 174 10 5 63 8 3 0 27 100 27 100 389 100 27 100 27 100 164 100 102 10.5 0 0Greater Hume (Groundwater) (Albury CC) Culcairn 2007 3 A 146 1 1 1 1 0 0 0 0 12 100 2 100 2 100 12 100 2 100 56 95 100 100

Griffith 1987 60 DAF 6368 78 3 1 46 3 1 0.2 22 100 13 98 22 100 22 100 13 100 85 100 5 100 100Yenda 2001 2 MF 59 60 40 15 5 36 19 0 0 6 100 12 100 6 100 6 100 12 100 54 100 3 100 100

Griffith City (Murrumbidgee Irrigation) Total/Weighted Average 1 62 6427 78 0 15 1 46 3 1 0.2 28 100 25 99 28 100 28 100 25 100 139 100 8 1.0 0 0Gundagai Shire Council Gundagai 1988 5 C 500 174 59 10 5 80 15 0.3 0.1 19 100 2 100 2 100 19 100 2 100 47 100 5 4.7 100 90 0 0

untreated groundwater Gunnedah U 12 80 4 100 12 100 4 100 57 91 33 89good quality untreated groundwater Curlewis 1 CH 109 12 90 1 80 12 100 1 100 44 100 50 85good quality untreated groundwater Tambar Springs 1 CH 12 12 90 1 90 12 100 1 100 12 92 50 100good quality untreated groundwater Mullaley 1 CH 19 100 1 90 1 100 1 100 11 91 50 92

Gunnedah Shire (Groundwater) Total/Weighted Average 1 2 140 36 87 7 94 37 100 7 100 124 94 5 0Guyra Shire Council Guyra 1983 6 C 2 100 2 100 47 100 29 90 0 0

Bingara 1940 4 CH 300 23 10 14 7 12 50 12 25 12 50 12 100 12 100 49 96 5 100 94Warialda 2003 3 CH 279 1 1 0 0 2 100 2 100 2 100 2 100 2 100 49 100 100 94

non-potable groundwater Gravesend 2003 1 CH 36 1 1 1 0 2 100 2 100 2 100 2 100 2 100 26 100 100 100good quality untreated groundwater North Star 2007 0.2 MF 38 1 1 10 5 2 100 2 50 2 50 2 100 2 100 10 100 100 83

Gwydir Shire (Unfiltered) Total/Weighted Average 1 7 653 23 5 1 0 14 3 0 0 18 67 18 44 18 61 18 100 18 100 134 100 5 3.4 0 0Harden (Reticulator) (Goldenfields) Harden Z 2 0

Hastings 2005 218 CH 4584 2 2 2 1 2 1 14 1 1,086 66 7 100 1,083 100 1,086 100 7 100 412 100 180 100 100Wauchope 2006 6 MF 614 66 13 1 1 42 4 26 1 246 85 1 100 245 100 246 100 1 100 356 95 2Telegraph Point 2005 1 MF 39 167 30 14 5 50 11 1 0 169 76 1 100 24 100 169 100 1 100 69 100 50 100Comboyne 2004 1 MF 14 19 19 32 5 47 8 16 0.6 122 89 22 96 122 99 122 100 22 100 47 100 100 100Long Flat 2005 0.3 MF 8 123 16 16 4 36 7 2 0 74 97 1 100 23 100 74 100 1 100 52 100 50 100

Port Macquarie-Hastings (Unfiltered) Total/Weighted Average 1 226 5259 167 3 32 1 50 1 26 1.4 1,697 73 32 97 1,497 100 1,697 100 32 100 936 100 182 6.4 4 0Hay (Dual Supply) dual supply Hay 1988 2 C 320 70 20 3 2 82 20 0 0 100 1 100 100 2 100 2 100 47 100 100 90 0 0

Copeton 1982 18 C 195 70 4 3 9 3 1 0.2 360 100 14 100 360 99 360 100 14 100 23 100 10 100 26Ashford 1984 3 C 128 360 100 14 100 360 100 14 100 24 100 100 46

groundwater Yetman 1 CH 34 100 100 1 100 1 100 13 100 50 50Inverell Shire Council (State Water) Total/Weighted Average 1 22 162 195 4 9 1 720 100 28 100 360 99 721 100 29 100 60 100 10 1.9 0 0Jerilderie (Dual Supply) dual supply Jerilderie 1980 1 C 106 500 500 15 95 45 4 1 2 100 2 100 366 100 2 100 2 100 44 100 100 85 0 0

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Physical ChemicalTurbidityVolum

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groundwater Sherwood 2000 38 CH 2796 1 1 1 0.5 24 100 553 100 12 100 24 100 553 100 238 100 2 100 96groundwater South West Rocks 2006 6 MF 526 1 1 0 0.2 12 100 207 100 6 100 12 100 207 100 50 100 100 96

Belgrave Falls 1938 6 CHgroundwater Stuarts Point 1999 3 DF 161 1 1 3 1 24 100 361 99 12 100 24 100 361 100 49 100 1 100 94groundwater Crescent Head 1988 3 CH 156 4 4 1.5 1.5 2 100 75 100 1 100 2 100 75 100 49 100 1 100 94groundwater Kinchela 1996 2 CHgroundwater Hat Head 2000 1 CH 62 7 6 1 0 6 100 104 99 3 100 6 100 104 100 26 100 1 100 100groundwater Willawarrin 1972 0.2 CH 12 3 1 2 0.6 22 100 311 100 11 100 22 100 311 100 25 100 100 96groundwater Bellbrook 2007 0.2 CH 13 17 3 24 2.9 24 100 337 99 12 92 24 100 337 100 26 100 100 100

Kempsey (Groundwater) Total/Weighted Average 1 57 3726 17 1 24 0.5 114 100 1,948 100 57 98 114 100 1,948 100 463 100 5 0.4 0 0Kyogle 1988 3 C 290 480 30 3 2 105 25 9 5.0 2 100 2 100 2 50 2 100 2 100 98 100 3 100 100

non-potable supply from Tenterfield Woodenbongnon-potable Bonalbo 1967 0.3 CH 33 18 17 3 2 2 2 50 2 100 2 100 2 100 49 96 3 100 94

Kyogle Council Total/Weighted Average 1 3 323 480 27 18 4 105 22 9 4.7 4 50 4 75 4 75 4 100 4 100 147 100 6 3.2 0 0Condobolin 1941 8 C 907 1 1 134 28 1 0.3 3 100 3 100 3 100 3 100 3 100 49 100 7 100 94Lake Cargelligo 2004 5 MF 482 2 2 936 147 5 4.3 2 100 2 2 100 2 100 2 100 57 100 9 100 100Tottenham 1994 1 LS 21 1 1 43 17 2 2 1 100 1 100 1 100 1 100 1 100 44 100 2 50 100

Lachlan Shire Council Total/Weighted Average 1 13 1410 2 936 5 6 100 6 67 6 100 6 100 6 100 150 100 18 6.7 0 1Leeton 1993 25 C 2105 55 34 3 1 42 18 0 0.1 365 100 2 100 300 100 365 100 12 100 74 100 100 100Whitton 2003 1 C 82 189 79 6 2 140 45 1 0.2 365 100 2 100 300 100 365 100 2 100 29 100 100 100Murrami 1993 0.3 LS 15 174 87 9 3 133 54 7 2 365 100 2 100 300 100 365 100 2 100 28 100 100 100Yanco

Leeton Shire Council Total/Weighted Average 1 26 2202 189 36 9 1 140 19 7 0 1,095 100 6 100 900 100 1,095 100 16 100 131 100 0 0Lismore (Reticulator) (Rous Water) Nimbin CH 52 100 52 100 52 100 52 100 52 100 100 100 5 5Lithgow (Fish River WS) Oakey Park 10 100 10 100 76 100 83 97 0 0

groundwater Werris Creek 1991 3 CH 2 100 2 100 47 100 100 90Willow Tree 1 CH 2 100 2 100 26 100 100 100

Liverpool Plains (Groundwater) Total/Weighted Average 1 4 4 100 4 100 73 100unfiltered Bootawa Dam Chlorinator 1986 70 CH 8256 32 13 9 6 161 9 8 3.5 3,616 97 1,457 99 1,030 97 3,616 100 1,457 100 1,018 100 947 100 100

groundwater Tea Gardens 1986 4 CH 665 18 10 22 12 1 0 6 1 558 97 490 63 181 100 558 100 490 63 179 97 7 100 100Bulahdelah 1986 2 C 156 160 88 20 40 18 13 1 486 98 424 90 157 97 486 100 424 90 155 97 6 100 100Stroud 1997 2 C 155 110 42 2 850 51 1 0.6 564 98 487 100 183 100 564 100 487 100 181 100 100 100

MidCoast (Unfiltered) Total/Weighted Average 1 78 9232 160 15 22 6 850 9 13 3 5,224 97 2,858 92 1,551 97 5,224 100 2,858 92 1,533 100 960 26.6 0 0Mudgee 11 100 11 100 57 95 92 89Rylstone 1962 4 C 338 60 35 3 1 50 12 1 0.6 2 100 2 100 2 100 2 100 2 100 57 100 5 100 92Gulgong 2005 4 C 356 20 8 5 2 10 1 30 0.2 2 100 2 100 12 100 2 100 2 100 41 93 2 100 79Mudgee 2005 15 C 1352 15 10 2 1 28 18 3 0.5 12 100 12 100 12 100 12 100 12 100 57 95 3

Mid-Western Regional Council Total/Weighted Average 1 23 2046 60 14 5 1 50 14 30 0 16 100 16 100 26 100 16 100 16 100 155 96 10 1.4 0 0groundwater Broadwater Creek 1986 15 CH 7 100 7 100 46 100 5 58 72groundwater Mash 1988 5 CHgroundwater Industrial Drive 1988 1 CHdual supply Boggabilla 1986 0.4 C 2 100 2 100 25 100 15 100 96

Mungindi 2 100 2 100 45 100 100 87groundwater Pallmallawa 1986 1 CH 3 100 3 100 24 100 100 92

Moree Plains (Groundwater) Total/Weighted Average 1 3 7 100 7 100 94 100 15 4.5Moama 1991 6 DAF 562 100 48 5 5 55 15 1 0 2 100 2 100 2 100 3 100 3 100 51 100 100 98

dual supply Mathoura 1989 2 C 129 130 93 5 5 53 24 1 0.2 2 100 2 100 2 100 2 100 2 100 52 100 100 100Murray Shire (Dual Supply) Total/Weighted Average 1 8 691 130 5 55 1 4 100 4 100 4 100 5 100 5 100 103 100 0 0

groundwater Coleambally 5 C 327 1 1 1 1.1 2 100 2 100 2 100 2 100 2 100 52 100 100 100groundwater Darlington Point 5 U 2 100 2 100 2 100 2 100 52 100 100 100

Murrumbidgee (Groundwater) Total/Weighted Average 1 10 327 4 100 4 100 2 100 4 100 4 100 104 100 0 0Muswellbrook 1988 15 C 1572 12 5 2 1 286 29 5 0.4 87 100 84 95 52 100 87 100 84 100 232 100 133 100 100Denman 3 CH 237 8 5 2 1 103 38 35 9.7 59 62 78 86 63 28 59 100 78 86 212 100 37 100 100Sandy Hollow 2002 1 C 29 8 4 4 1 13 8 5.4 1.4 92 64 78 77 60 98 92 100 78 77 144 100 1 100 100

Muswellbrook Shire Council Total/Weighted Average 1 19 1838 12 4 286 35 238 77 240 86 175 73 238 100 240 86 588 100 171 32.4 0 0Nambucca Shire (Groundwater) Nambucca 1988 23 CH 1643 1 1 2 0 12 100 12 100 12 100 12 100 12 100 114 100 8 1.3 100 100 0 0

groundwater Narrabri 2005 18 CH,U 1838 5 2 5 2 1 0 1 0.4 12 100 12 100 13 100 12 100 12 100 51 100 125 100 98groundwater Wee Waa 2006 10 U 436 3 3 3 3 3 3 3 2.5 2 100 2 100 1 100 3 100 3 100 50 100 100 96groundwater Boggabri 2005 4 CH,U 377 1 1 1 1 1 1 1 1.2 1 100 2 100 1 100 1 100 2 100 52 100 100 100groundwater Gwabegar 2006 0.4 CH,U 14 4 3 4 3 0 0 0 0 2 100 2 100 3 100 3 100 3 100 26 100 100 100groundwater Bellata 2005 0.4 CH,U 33 1 1 1 1 1 1 1 1.2 1 100 1 100 1 100 2 100 2 100 27 96 2 100 100groundwater Pilliga 2006 1 CH,U 22 2 2 2 2 0 0 0 0 2 100 2 2 100 2 100 2 100 27 100 1 100 100

Narrabri Shire (Groundwater) Total/Weighted Average 1 34 2720 5 2 5 2 3 1 3 0.9 20 100 21 90 21 100 23 100 24 100 233 100 128 29.6 2 0Narrandera (Groundwater) groundwater Narrandera 23 CH 1482 12 90 12 100 12 100 72 100 100 100 0 0

Tomingley 2005 0.1 DF 9 1 1 1 0.6 11 82 2 100 2 100 11 100 2 100 11 100 100 92groundwater Narromine -1 703 1 1 0 0.1 51 98 2 100 2 100 51 100 2 100 51 100 100 98

Narromine Shire (Groundwater) Total/Weighted Average 1 0.1 712 1 1 62 95 4 100 4 100 62 100 4 100 62 100Oberon (Reticulator, Filtered) (Fish River WS) Oberon 2002 7 MF 622 41 29 3 2 0 0 12 100 2 100 365 100 12 100 2 100 53 100 4 3.1 100 100 0 0

Icely Road 1982 38 C 4730 9 8 7 3 0 0.1 12 100 12 100 12 100 12 100 12 100 187 100 15 100 100Spring Creek 1931 12 C

groundwater Spring Hill/Lucknow 1 CH 54 2 100 2 100 2 100 2 100 2 100 53 100 100 100Orange City Council Total/Weighted Average 1 39 4784 9 7 7 3 0 0 14 100 14 100 14 100 14 100 14 100 240 100 15 0.9 0 0

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Braidwood 1984 1 CH 119 32 75 6 85 32 100 6 85 57 84 1 100 100groundwater Bungendore 2005 3 CH 261 1 1 1 1 1 0 1 0.4 6 100 2 100 6 100 6 100 2 100 50 100 100 96

Captains Flat 2002 1 MF 51 59 54 9 7 15 9 2 1 6 100 6 100 4 50 6 100 6 100 26 100 4 100 100Palerang (Unfiltered) Total/Weighted Average 1 5 431 59 9 15 2 44 82 14 94 10 80 44 100 14 94 133 93 5 2.7Parkes Shire Council Parkes 1987 9 C 2045 40 20 2 1 70 10 2 0.3 12 100 12 93 12 100 11 100 11 100 114 100 22 3.8 92 100 0 0Queanbeyan (Reticulator) (ACTEW) Weetalabah (No Wtw) 0 0

Casino 1985 23 C 2355 300 86 20 2 621 31 1 0.1 437 98 370 90 82 99 437 100 370 90 85 100 108 100 100BroadwaterLower River

Richmond Valley (Rous Water) Total/Weighted Average 1 23 C 2456 300 86 20 2 621 31 1 0.1 437 98 370 90 82 99 437 100 370 90 85 100 108 16.6Waterworks 1961 44 C 3921 416 166 4 2 93 23 7 0.8 194 99 12 100 388 99 194 100 12 100 192 100 68West Wagga 1979 32 A

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4177 4 2 7 0.8 194 99 12 100 194 99 194 100 12 100 192 100 11North Wagga 1977 25 2346 6 1 4 0.6 63 100 12 100 63 100 63 100 12 100 384 100 100 100Ralvona 1989 4 267 1 1 3 0.7 48 100 2 100 48 100 48 100 2 100 53 100 1 100 100Bulgary 1983 3 517 1 1 4 0.5 52 100 1 100 51 100 52 100 1 100 52 100 50 100Gardiners Crossing 1983 2 133 1 0.4 50 100 2 100 50 100 50 100 2 100 52 100Urana 1964 1 C 43 2 2 2 0.5 51 100 1 100 51 100 51 100 1 100 55 95 50 100Walbundrie 2005 1 35 1 0.4 25 100 25 100 25 100 26 100 100Humula 2003 0.3 12 1 1 3 0.6 25 100 2 100 25 100 25 100 2 100 26 100 100 100Woomargama 1960 0.2

3613 1 1 2 0.5 25 100 2 100 25 100 25 100 2 100 26 100 1 100 100

East WaggaCollingullie 2006 1 67 1 1 1 0.4 13 100 1 100 13 100 13 100 1 100 13 100 50 100Tarcutta 1955 1 57 1 1 7 1.0 25 92 2 100 24 92 25 100 2 100 26 100 16 100 100Oura 1982 1 42 1 0.7 13 100 13 100 13 100 13 100 2 100Morundah 1992 0.2 C 8 1 1 1 0.4 27 100 2 100 27 100 27 100 2 100 26 100 100 100

Riverina Water (Groundwater) Total/Weighted Average 1 150 11638 416 56 6 1 93 8 7 0.7 805 99 51 100 997 99 805 100 51 100 1,136 100 99 3.6 0 0Nightcap 1991 70 DF,DAF 9215 57 21 10 3 4 2 0 0.2 52 100 52 100 52 100 52 100 52 100 52 100 5Emigrant Creek Dam

Rous County Council (Bulk Supplier) Total/Weighted Average 1 70 9215 57 21 10 3 4 2 0 0.2 52 100 52 100 52 100 52 100 52 100 52 100 5 0.1 0 0Bamarang 1999 75 C 7298 45 28 8 2 3 1 1.3 0.5 281 99 797 100 366 100 281 100 797 100 585 100 65 100 100Flatrock 1998 28 C 3576 45 28 5 2 3 1 1 0.5 165 100 557 100 337 100 165 100 557 100 64 100 32 100 97Milton 2000 11 DF 1359 55 39 5 3 3 2 1 0.3 192 100 594 99 292 100 192 100 594 100 139 100 25 100 99Kangaroo Valley 1993 1 MF 74 100 57 15 2 9 4 1 0 96 97 396 99 52 100 96 100 396 100 53 100 1 100 100

Shoalhaven City Council Total/Weighted Average 1 115 12307 100 29 15 2 9 1 1 0.5 734 99 2,344 100 1,047 100 734 100 2,344 100 841 100 123 2.7 0 0Singleton Shire Council Obanvale 1993 30 DF 2323 5 5 5 5 17 5 0.6 0.3 600 100 600 100 600 100 600 100 600 100 216 100 10 1.6 100 100 0 0

unfiltered East Berridale 2007 9 CHunfiltered East Jindabyne 2007 9 CH 217 4 3 4 3 3 2 3 2 3 100 3 100 3 100 56 88 100 100unfiltered Jindabyne 2005 8 CH 511 18 17 18 12 99 12 100 12 12 100 12 100 76 100 5 100 97unfiltered Adaminaby 45 7 7 7 7 1 1 1.1 1.1 1 100 1 100 1 100 26 96 50 100unfiltered Kalkite 2007 2 CH 1 100 1 100 30 100 50 88unfiltered Dalgety 2004 1 CH 20 3 3 3 3 2 2 2 2.0 1 100 1 100 1 100 24 92 50 92

Snowy River (Unfiltered) Total/Weighted Average 1 19 793 18 12 18 1 3 1 3 0.6 12 99 12 100 17 29 18 100 18 100 212 95 5 1.3 0 0Calala 1991 80 C 7155 184 12 1 1 1,070 4 1 0.2 22 100 794 95 11 100 22 100 794 95 134 100 100 99Manilla 1990 5 C 453 820 57 6 2 430 12 2 0.5 4 100 560 93 2 100 4 100 560 93 51 100 100 98Barraba 1995 4 DAF 145 1,400 355 7 2 265 92 1 0.3 2 100 79 98 1 100 2 100 79 100 51 100 100 98

groundwater Attunga 1991 3 CH 76 4 100 83 98 2 100 4 100 83 100 25 100 100 96groundwater Nundle 1995 1 LS 47 204 49 49 11 45 6 4 1.4 4 100 80 99 2 100 4 100 80 100 25 100 100 96

Bendemeer 2007 1 C 30 590 136 14 3 58 11 1 0 4 100 85 100 2 100 4 100 85 100 27 96 100 100groundwater Kootingal/Moonbi 1991 CH 417 4 75 122 98 2 100 4 100 122 100 65 100 100 100

Tamworth Regional Council Total/Weighted Average 1 92 8323 1,400 20 49 1 1,070 6 4 0.2 44 98 1,803 95 22 100 44 100 1,803 100 378 100 0 0Tenterfield 1966 6 C 362 323 115 63 7 20 5 6.9 0.1 18 100 2 100 365 100 18 100 2 100 36 100 10 100 69Urbenville 2 CH 92 2 95 2 100 2 100 148 96 100 100Jennings C 24 24 24 100 6

Tenterfield Shire Council Total/Weighted Average 1 7 454 323 92 63 5 20 4 7 0.1 42 43 4 98 365 100 44 45 4 100 208 97 16 9.0 7 0Tumbarumba 2 100 2 100 50 100 100 96Khancoban 2 100 2 100 23 100 100 88

Tumbarumba Shire (Unfiltered) Total/Weighted Average 1 4 100 4 100 73 100Tumut 1978 16 C 1147 250 13 15 1 52 4 5 0.2 4 100 2 100 2 100 4 100 2 100 72 100 17 100Adelong 1996 3 LS 117 250 116 15 1 38 8 1 0.2 1 100 365 100 1 100 1 100 38 100 50 73Batlow 2001 2 MF 256 225 63 15 6 5 2 1 0.2 360 100 35 100 67Talbingo 1995 2 DF 36 60 22 5 5 4 1 1 0.1 4 100 2 100 108 100 4 100 2 100 18 100 100 69Brungle 2003 0.3 MF 14 250 13 10 5 75 19 1 0.3 2 100 112 100 2 100 10 100 100 83

Tumut Council Total/Weighted Average 1 23 1570 250 15 75 5 8 100 7 100 947 100 9 100 7 100 173 100 0 0Bray Park 1983 60 C 8771 46 16 4 1 147 8 3 0.3 2,662 100 6,303 100 440 100 2,662 100 6,303 100 398 100 38 100 100Uki 1998 1 C 45 120 29 9 2 269 9 4 0.5 600 100 1,095 99 101 100 600 100 1,095 100 103 100 2 100 100Tyalgum 1969 0.3 DF 20 51 22 9 5 37 5 7 1.9 549 99 939 91 92 96 549 100 939 91 93 100 1 100 100

Tweed Shire Council Total/Weighted Average 1 61 8836 120 16 9 1 269 8 7 0.3 3,811 100 8,337 99 633 99 3,811 100 8,337 100 594 100 41 1.3 0 0

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Physical ChemicalTurbidityVolum

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E. coliRaw

Water




Braidwood 1984 1 CH 119 32 75 6 85 32 100 6 85 57 84 1 100 100groundwater Bungendore 2005 3 CH 261 1 1 1 1 1 0 1 0.4 6 100 2 100 6 100 6 100 2 100 50 100 100 96

Captains Flat 2002 1 MF 51 59 54 9 7 15 9 2 1 6 100 6 100 4 50 6 100 6 100 26 100 4 100 100Palerang (Unfiltered) Total/Weighted Average 1 5 431 59 9 15 2 44 82 14 94 10 80 44 100 14 94 133 93 5 2.7Parkes Shire Council Parkes 1987 9 C 2045 40 20 2 1 70 10 2 0.3 12 100 12 93 12 100 11 100 11 100 114 100 22 3.8 92 100 0 0Queanbeyan (Bulk Purchase) (Reticulator) (ACTEW) Weetalabah (No Wtw) 0 0

Casino 1985 23 C 2355 300 86 20 2 621 31 1 0.1 437 98 370 90 82 99 437 100 370 90 85 100 108 100 100BroadwaterLower River

Richmond Valley (Bulk Purchase) (Groundwat (Rous Water) Total/Weighted Average 1 23 C 2456 300 86 20 2 621 31 1 0.1 437 98 370 90 82 99 437 100 370 90 85 100 108 16.6Waterworks 1961 80 C 3921 416 166 4 2 93 23 7 0.8 194 99 12 100 388 99 194 100 12 100 192 100 68West Wagga 1979 32 CH 4177 4 2 7 0.8 194 99 12 100 194 99 194 100 12 100 192 100 11North Wagga 1977 25 CH 2346 6 1 4 0.6 63 100 12 100 63 100 63 100 12 100 384 100 100 100Ralvona 1989 4 CH 267 1 1 3 0.7 48 100 2 100 48 100 48 100 2 100 53 100 1 100 100Bulgary 1983 3 CH 517 1 1 4 0.5 52 100 1 100 51 100 52 100 1 100 52 100 50 100Gardiners Crossing 1983 2 CH 133 1 0.4 50 100 2 100 50 100 50 100 2 100 52 100Urana 1964 1 C 43 2 2 2 0.5 51 100 1 100 51 100 51 100 1 100 55 95 50 100Walbundrie 2005 1 CH 35 1 0.4 25 100 25 100 25 100 26 100 100Humula 2003 0.3 CH 12 1 1 3 0.6 25 100 2 100 25 100 25 100 2 100 26 100 100 100Woomargama 1960 0.2 CH 13 1 1 2 0.5 25 100 2 100 25 100 25 100 2 100 26 100 1 100 100RandCollingullie 2006 1 CH 67 1 1 1 0.4 13 100 1 100 13 100 13 100 1 100 13 100 50 100Tarcutta 1955 1 -1 57 1 1 7 1.0 25 92 2 100 24 92 25 100 2 100 26 100 16 100 100Oura 1982 1 CH 42 1 0.7 13 100 13 100 13 100 13 100 2 100Morundah 1992 0.2 C 8 1 1 1 0.4 27 100 2 100 27 100 27 100 2 100 26 100 100 100

Riverina Water (Groundwater) Total/Weighted Average 1 150 11638 416 56 6 1 93 8 7 0.7 805 99 51 100 997 99 805 100 51 100 1,136 100 99 3.6 0 0Nightcap 1991 70 DF,DAF 9215 57 21 10 3 4 2 0 0.2 52 100 52 100 52 100 52 100 52 100 52 100 5Emigrant Creek Dam

Rous County Council bulk supplier, retailer Total/Weighted Average 1 70 9215 57 21 10 3 4 2 0 0.2 52 100 52 100 52 100 52 100 52 100 52 100 5 0.1 0 0Bamarang 1999 75 C 7298 45 28 8 2 3 1 1.3 0.5 281 99 797 100 366 100 281 100 797 100 585 100 65 100 100Flatrock 1998 28 C 3576 45 28 5 2 3 1 1 0.5 165 100 557 100 337 100 165 100 557 100 64 100 32 100 97Milton 2000 11 DF 1359 55 39 5 3 3 2 1 0.3 192 100 594 99 292 100 192 100 594 100 139 100 25 100 99Kangaroo Valley 1993 1 MF 74 100 57 15 2 9 4 1 0 96 97 396 99 52 100 96 100 396 100 53 100 1 100 100

Shoalhaven City Council Total/Weighted Average 1 115 12307 100 29 15 2 9 1 1 0.5 734 99 2,344 100 1,047 100 734 100 2,344 100 841 100 123 2.7 0 0Singleton Shire Council Obanvale 1993 30 DF 2323 5 5 5 5 17 5 0.6 0.3 600 100 600 100 600 100 600 100 600 100 216 100 10 1.6 100 100 0 0

unfiltered East Berridale 2007 9 CHunfiltered East Jindabyne 2007 9 CH 217 4 3 4 3 3 2 3 2 3 100 3 100 3 100 56 88 100 100unfiltered Jindabyne 2005 8 CH 511 18 17 18 12 99 12 100 12 12 100 12 100 76 100 5 100 97unfiltered Adaminaby 45 7 7 7 7 1 1 1.1 1.1 1 100 1 100 1 100 26 96 50 100unfiltered Kalkite 2007 2 CH 1 100 1 100 30 100 50 88unfiltered Dalgety 2004 1 CH 20 3 3 3 3 2 2 2 2.0 1 100 1 100 1 100 24 92 50 92

Snowy River Shire Council Total/Weighted Average 1 19 793 18 12 18 1 3 1 3 0.6 12 99 12 100 17 29 18 100 18 100 212 95 5 1.3 0 0Calala 1991 80 C 7155 184 12 1 1 1,070 4 1 0.2 22 100 794 95 11 100 22 100 794 95 134 100 100 99Manilla 1990 5 C 453 820 57 6 2 430 12 2 0.5 4 100 560 93 2 100 4 100 560 93 51 100 100 98Barraba 1995 4 DAF 145 1,400 355 7 2 265 92 1 0.3 2 100 79 98 1 100 2 100 79 100 51 100 100 98

groundwater Attunga 1991 3 CH 76 4 100 83 98 2 100 4 100 83 100 25 100 100 96groundwater Nundle 1995 1 LS 47 204 49 49 11 45 6 4 1.4 4 100 80 99 2 100 4 100 80 100 25 100 100 96

Bendemeer 2007 1 C 30 590 136 14 3 58 11 1 0 4 100 85 100 2 100 4 100 85 100 27 96 100 100groundwater Kootingal/Moonbi 1991 CH 417 4 75 122 98 2 100 4 100 122 100 65 100 100 100

Tamworth Regional Council Total/Weighted Average 1 92 8323 1,400 20 49 1 1,070 6 4 0.2 44 98 1,803 95 22 100 44 100 1,803 100 378 100 0 0Tenterfield 1966 6 C 362 323 115 63 7 20 5 6.9 0.1 18 100 2 100 365 100 18 100 2 100 36 100 10 100 69Urbenville 2 CH 92 2 95 2 100 2 100 148 96 100 100Jennings C 24 24 24 100 6

Tenterfield Shire Council Total/Weighted Average 1 7 454 323 92 63 5 20 4 7 0.1 42 43 4 98 365 100 44 45 4 100 208 97 16 9.0 7 0Tumbarumba 2 100 2 100 50 100 100 96Khancoban 2 100 2 100 23 100 100 88

Tumbarumba Shire (Unfiltered) Total/Weighted Average 1 4 100 4 100 73 100Tumut 1978 16 C 1147 250 13 15 1 52 4 5 0.2 4 100 2 100 2 100 4 100 2 100 72 100 17 100Adelong 1996 3 LS 117 250 116 15 1 38 8 1 0.2 1 100 365 100 1 100 1 100 38 100 50 73Batlow 2001 2 MF 256 225 63 15 6 5 2 1 0.2 360 100 35 100 67Talbingo 1995 2 DF 36 60 22 5 5 4 1 1 0.1 4 100 2 100 108 100 4 100 2 100 18 100 100 69Brungle 2003 0.3 MF 14 250 13 10 5 75 19 1 0.3 2 100 112 100 2 100 10 100 100 83

Tumut Council Total/Weighted Average 1 23 1570 250 15 75 5 8 100 7 100 947 100 9 100 7 100 173 100 0 0Bray Park 1983 60 C 8771 46 16 4 1 147 8 3 0.3 2,662 100 6,303 100 440 100 2,662 100 6,303 100 398 100 38 100 100Uki 1998 1 C 45 120 29 9 2 269 9 4 0.5 600 100 1,095 99 101 100 600 100 1,095 100 103 100 2 100 100Tyalgum 1969 0.3 DF 20 51 22 9 5 37 5 7 1.9 549 99 939 91 92 96 549 100 939 91 93 100 1 100 100

Tweed Shire Council Total/Weighted Average 1 61 8836 120 16 9 1 269 8 7 0.3 3,811 100 8,337 99 633 99 3,811 100 8,337 100 594 100 41 1.3 0 0


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E. coliRawWaterWater Utility

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Murrurundi 1983 2 CH 110 10 100 10 100 10 100 10 100 10 100 40 100 100 77groundwater Merriwa 1980 2 C 300 1 1 0 0.2 2 100 2 100 2 100 2 100 2 100 41 100 100 79groundwater Cassilis 2001 1 CH 20 1 1 1 1.8 2 100 2 100 2 100 2 100 2 100 26 100 100 100

Scone And Aberdeen 1982 12 CH 1547 9 100 10 100 10 100 9 100 10 100 180 100 3 100 100Upper Hunter (Groundwater) Total/Weighted Average 1 17 1977 1 0 1 0.0 23 100 24 100 24 100 23 100 24 100 287 100 3 0.7 0 0

Crookwell 1990 3 C 350 60 20 3 2 4 3 0 0.3 52 100 2 100 2 100 52 100 3 100 49 100 5 100 94groundwater Gunning 2005 2 CH 45 100 10 5 3 10 5 0.6 0.3 26 100 2 67 2 100 26 100 3 100 49 100 100 94

Dalton 1995 1 CH 20 1 1 1 1 3 100 3 3 100 3 100 3 100 25 100 100 96Taralga 1985 2 U 35 8 8 5 2 3 67 3 67 3 67 3 100 3 100 25 100 100 96

Upper Lachlan Council Total/Weighted Average 1 8 450 100 17 8 2 10 3 5 0 84 99 10 54 10 90 84 100 12 100 148 100 5 2.7 0 0Kentucky Creek 1985 5 C 314 200 19 8 5 11 5 2 0.6 14 100 14 100 14 100 14 100 14 100 53 100 2 100 100Bundarra 1994 1 LS 48 55 2 2 1.6 14 100 14 100 14 100 14 100 14 100 24 100 4 100 92

Uralla Shire Council Total/Weighted Average 1 6 362 200 8 55 2 28 100 28 100 28 100 28 100 28 100 77 100 6 3.8 0 0dual supply Barham 1993 2 LS 132 550 300 1 80 30 2 365 100 26 100 26 100 365 100 26 100 26 100 100 50

unfiltered Wakool Rural/Town 2004 1 MF 89 550 500 60 35 365 100 26 100 26 100 365 100 26 100 26 100Moulamein 2002 1 MF 41 550 250 60 30 26 100 26 100 26 100 26 100 26 100 23 100 100 88

unfiltered Koraleigh 2004 0.1 MF 19 250 130 60 25 26 100 26 100 26 100 26 100 26 100 26 100 100 100Tooleybuc 2004 0.3 MF 41 410 140 160 20 26 100 26 100 26 100 26 100 26 100 25 92 100 96

Wakool (Dual Supply) (Murray Irrigation) Total/Weighted Average 1 4 322 550 319 1 160 30 2 808 100 130 100 130 100 808 100 130 100 126 100 0 0Walcha Council Walcha 1985 5 C 221 60 32 8 0 27 5 3 0.1 400 100 2 100 200 100 400 100 2 100 36 100 100 69 0 0

dual supply Walgett 1964 1 C 347 2 100 2 100 43 100 100 83dual supply Collarenebri 1996 1 MF 163 2 100 2 100 43 100 100 83

non-potable artesian bore Carinda 2007 0 U 2 100 2 100 22 100 100 85non-potable artesian bore Rowena 2005 5 7 1 100 1 100 11 100 50 92

Walgett Shire (Dual Supply) Total/Weighted Average 1 9 517 4 100 4 100 86 100dual supply Warren Chlorinator 2000 4 CH 270 1 1 1 1 0 0 0 0.2 2 100 2 2 100 2 100 2 100 48 100 6 100 92

groundwater Nevertire 2000 0.1 CH 29 0 0 0 0 0 0 0 0.3 2 100 2 2 100 2 100 2 100 24 92 2 100 92groundwater Collie 2000 0.1 CH 4 1 1 1 1 5 3 5 3.0 2 100 2 2 100 2 100 2 100 12 100 3 100 100

Warren (Groundwater, Dual Supply) (State Water) Total/Weighted Average 1 4 303 1 1 1 1 5 0 5 0.3 6 100 6 6 100 6 100 6 100 84 100 11 11.4 0 0Coonabarabran 1993 8 C 383 120 36 5 0 48 8 3 0.6 2 100 6 100 366 100 2 100 6 100 48 100 1 100 92Binnaway 1993 1 C 67 30 20 17 2 7 0.4 2 100 2 100 221 100 2 100 2 100 23 100 100 88

groundwater Dunedoo 1984 1 CH 175 2 100 2 100 2 100 2 100 46 100 100 88groundwater Coolah 1996 1 CH 128 2 100 27 100 2 100 27 100 48 100 100 92groundwater Baradine 1999 1 C 153 2 0.7 2 100 2 100 366 100 2 100 2 100 48 100 100 92

Mendooran 1968 0.3 CH 84 2 2 2 2 27 85 1 100 100groundwater Bugaldie 1960 CH 5 2 100 2 100 2 100 2 100 12 100 100 100groundwater Kenebri 1950 CH 12 100 100

Warrumbungle Shire Council Total/Weighted Average 1 12 995 120 15 5 0 48 3 7 0.4 14 86 43 95 953 100 14 100 43 100 264 100 2 0.6 6 0Wellington 1993 15 LS 1035 5 1 2 1 10 2 1 1.0 365 100 12 100 365 100 365 100 12 100 52 100 100 100Geurie 1994 2 LS 88 14 6 1 1 14 5 1 1.0 365 100 12 100 365 100 365 100 12 100 43 100 100 83

Wellington Council Total/Weighted Average 1 16 1123 14 1 2 1 14 2 1 1.0 730 100 24 100 730 100 730 100 24 100 95 100 0 0Buronga/Gol-Gol/Dareton 1994 4 LS 320 140 35 1 1 150 35 1 0.2 50 100 50 100 50 100 50 100 50 100 79 96 4 100 100Wentworth 1991 1 C 226 120 20 20 2 140 35 5 0.2 50 100 50 100 50 100 50 100 50 100 52 100 6 100 100

dual supply Pooncarie 1994 0.2 LS 11 180 50 5 1 300 55 15 3.0 22 100 22 100 22 100 22 100 22 100 27 100 100 100Wentworth Shire (Dual Supply) Total/Weighted Average 1 5 557 180 20 300 15 122 100 122 100 122 100 122 100 122 100 158 100 10 4.5

Bundanoon 1989 40 DAF 4420 65 45 3 3 7 6 2 0.6 12 100 12 100 12 100 12 100 12 100 275 100 167Medway 1988 10 DAF 672 100 76 5 3 10 6 1 0.2 2 100 2 100 2 100 2 100 2 100 51 100 17Wingecaribee 1982 8 C

Wingecarribee (Bulk Purchase) (SCA) Total/Weighted Average 1 50 5092 100 49 5 3 10 6 2 0.5 14 100 14 100 14 100 14 100 14 100 326 100 184 10.3 0 0Wyong Shire Council Mardi 1994 160 DF 15676 65 53 12 3 4 3 2 0.6 514 99 565 100 514 100 514 100 565 100 402 100 199 3.4 100 94 0 0Yass Valley Council Yass 1989 13 DAF 718 250 40 10 5 86 16 2 0.7 365 100 11 92 365 100 365 100 11 100 84 100 4 1.3 92 95 0 0Young Shire (Reticulator) (Goldenfields) Young 15 100 15 100 47 100

Notes: 1. Where an LWU has more than one water treatment works, the reported compliance values have been pro-rated on the basis of the number of samples tested at each treatment works and are shown in bold in the final line for that LWU.

3. Physical, Chemical and E. coli results are from the NSW Health Drinking Water Monitoring Program and also from NSW Performance Monitoring except for for the following LWUs which only have NSW Health results:

4. The additional Physical, Chemical and E. coli results from the NSW Health Drinking Water Monitoring Program have also been included in Tables 5 and 12 and Figures 15 to 17.

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Water Utility

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E. coliRawWater

5. NSW Health has provided Chemical and Microbiological monitoring allocations for each LWU. The sampling reported to NSW Health has been adjusted to include sampling reported by LWUs for NSW Performance Monitoring but not included in the Drinking Water Program (44a) and (44b). LWUs with reported sampling less than 100% of the allocation should increase their future sampling to comply with the NSW Health requirements.

6. An LWU has complied with the guidelines for microbiological water quality (ie. it is shown as 100% compliant) if at least 98% of samples had no E. coli. Similarly, chemical water quality is satisfactory (shown as 100% compliant) if 95% of results meet the guidelines and physical (non-health related) water quality is satisfactory if the mean value of results meets the guideline values.

2. For "Type of Treatment Works" (38a); A = Aerated and Disinfected, C = Conventional Water Treatment, CH = Chlorination Only, DF = Direct Filtration, DAF = Dissolved Air Flotation, LS = Lagoon Sedimentation, MF = Microfiltration, OZ = Ozonation, U = Ultra-Violet Disinfection.

The capacity (37b), treated volume (38b), number of samples (eg. 42a) and number of water quality complaints (43) shown in the table are the totals for all treatment works for that LWU. The da

ys of chlorination system failure (45), and days of major malfunction of treatment processes (46) shown in the table are the weighted average based on treatment works capacity.

Balranald, Bogan, Boorowa, Cobar, Cooma-Monaro, Liverpool Plains, Moree Plains, Murray, Narrandera, Narromine, Palerang, Queanbeyan, Tumbarumba and Wentworth.


Appendix D2: 2007-08 sewage treatment performance 90 Percentile Licence Limits5 and DEC Licence Compliance

Water Utility Comment Sewage Treatment Works No. No./1000 props

EP Yes/No Yes/No ML mg/L % mg/L % mg/L % mg/L % mg/L % mg/L % cfu % days days1 10 3 2 5 6 15 49 50 51 52 53 54 55 56 57 58 59 60 61 62 68 69 63 67

33 65 66 67 68 69 70 71 72 73 74 75 76 77 78 88 79 83

Albury 1987 40,000 T BNR Y Y 2,006 15 100 20 100 15 100 NL 100 10 100 1 100 NL 100 2 13Albury (Waterview) 1999 26,500 AT CEA Y Y 2,266 12 100 15 100 15 100 2 100 1 85 300 76 2 13Hume Weir 1980 500 T IEA R 16 20 100 30 100 NL 100 10 100 NL 100 NL 100 26

No licence limits Lara Lakes 1990 200 S A L 3 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Albury City Council Total/Weighted Average 1,6 67,200 IEA, BNR L R 4,291 12 100 15 100 15 100 2 100 1 100 300 87 4 0.2 52Armidale Dumaresq Council Armidale 1989 22,000 T TF L R 5,775 20 100 30 100 NL 100 10 100 NL 100 NL 100 12

100% limits Ballina 1991 1,200 AS TF Y O 1,823 15 100 26100% limits Lennox Head 1994 18,000 AS IEA Y O 2,192 200 100 5 26100% limits Alstonville 1986 8,000 AS IEA Y Y R 518 13100% limits Wardell 1997 1,750 AS IEA Y R 178 15 100 20 100 NL 100 NL 100 NL 100 200 100 26

Ballina Shire Council Total/Weighted Average 1,6 28,950 IEA, TF R O 4,711 200 50 5 0.4 91No Discharge Licence Balranald 1999 2,000 S 126 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100No Discharge Licence Euston 1995 1,100 S A NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 2

Balranald Council Total/Weighted Average 1,6 3,100 A 126 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 2Bathurst Regional Council Bathurst 1998 55,000 T IEA, BNR Y Y R 3,607 20 100 25 88 15 100 10 100 1 100 200 100 2 0.1 52

Tura Beach 2006 4,500 S CEA Y L 187 20 100 30 97 NL 100 10 100 NL 100 NL 100 12Eden 1998 8,000 AS IEA Y O 326 10 100 30 100 NL 100 10 100 NL 100 NL 100 12Tathra 2004 6,200 T CEA Y Y 156 15 100 20 100 NL 100 10 100 NL 100 NL 100 12Bega 2008 8,000 T CEA Y Y L R 381 20 100 30 100 NL 100 10 100 NL 100 NL 100 16 12Bermagui 2008 6,000 AS CEA Y O 146 20 100 30 100 NL 100 10 100 NL 100 NL 100 1 12Merimbula 1992 15,500 AS IEA Y L O 667 20 100 30 100 NL 100 10 100 NL 100 NL 100 3 12

Bega Valley Shire Council Total/Weighted Average 1,6 48,200 IEA, CEA L R O 1,863 20 100 30 100 NL 100 10 100 NL 100 NL 100 20 1.7 72Urunga 1989 6,650 T IEA Y Y R 312 10 100 15 88 10 100 2 100 NL 100 200 100 5 26Bellingen 1994 5,000 T IEA Y Y R 336 10 85 15 70 10 100 2 100 NL 100 200 100 2 26Dorrigo 1970 1,500 T TF R 127 20 75 30 100 NL 100 10 100 NL 100 NL 100 12

Bellingen Shire Council Total/Weighted Average 1,6 13,150 IEA, TF R 775 10 89 15 82 10 100 2 100 NL 100 200 100 7 2.4 64No licence limits Tocumwal 1944 4,000 T TF L 117 20 100 NL 100 NL 100 NL 100 NL 100 NL 100 4

Finley 1967 3,200 T TF L 94 20 100 NL 100 NL 100 NL 100 NL 100 NL 100 4No licence limits Barooga 1992 3,000 T A L 57 20 100 NL 100 NL 100 NL 100 NL 100 NL 100 4No licence limits Berrigan 1996 1,500 T TF L 66 20 100 NL 100 NL 100 NL 100 NL 100 NL 100 4

Berrigan Shire Council Total/Weighted Average 1,6 11,700 TF, A L 334 20 100 NL 100 NL 100 NL 100 NL 100 NL 100 16West Wyalong 1986 4,000 AS C 219 20 100 30 100 NL 100 NL 100 NL 100 NL 100 12

No licence limits Ungarie 1961 600 AS C 28 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100No licence limits Barmedman 1940 400 S TF 21 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100

Bland Shire Council Total/Weighted Average 1,6 5,000 IEA, TF 268 20 100 30 100 NL 100 NL 100 NL 100 NL 100 12Blayney Shire Council Blayney 1991 7,000 AS IEA Y Y 260 30 100 30 100 100 100 10 100 1 100 600 100 12Bogan Shire Council No licence limits Nyngan 1991 3,735 S A L 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 3 2.9 4 6

Bombala 3,000 S TF 20 100 30 100 NL 100 10 100 NL 100 NL 100 4 8No licence limits Delegate 1992 680 AS IEA 35 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100

Bombala Council Total/Weighted Average 1,6 3,680 IEA, TF 35 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 4 5.3 8Boorowa Council No licence limits Boorowa 3,400 S TF L R 88 6 100 30 55 15 100 10 100 8 100 NL 100 2 3.3 12Bourke Shire Council Bourke 1982 5,000 S A L 175 15 25 20 33 15 75 10 100 10 100 NL 100 5 4.7 12

Brewarrina 1971 1,600 S TF No licence limits Goodooga 1,600 S A NL 100 NL 100 NL 100 NL 100 NL 100 NL 100No licence limits Barwon Four NL 100 NL 100 NL 100 NL 100 NL 100 NL 100

Brewarrina Shire Council Total/Weighted Average 1,6 3,200 TF, A Byron Bay West 2005 29,000 T BNR Y Y R 1,643 10 100 15 100 10 100 5 96 NL 100 200 88 8 26Ocean Shores 1997 8,000 AS IEA Y Y R 601 15 100 20 100 15 96 10 100 1 100 200 100 6 26Byron Bay 1973 4,700 TF TF Mullumbimby 1999 3,200 AS TF Y Y R 600 15 100 20 100 NL 100 10 100 1 100 200 88 4 26Brunswick Heads 1990 1,600 AS TF Y Y R 270 30 84 30 100 NL 100 10 100 NL 100 200 84 26Bangalow 2007 3,500 AT CEA Y Y R 136 10 100 15 100 10 100 5 96 NL 100 200 88 1 26

Byron Shire Council Total/Weighted Average 1,6 50,000 IEA, TF R 3,250 10 99 15 100 10 99 5 98 NL 100 200 90 19 1.9 130Canowindra 1978 2,500 S TF 107 30 100 30 100 15 100 10 100 10 100 NL 100 12Molong 1979 2,000 AS IEA R 103 30 100 30 100 15 100 10 100 10 100 600 58 12

No licence limits Eugowra 1999 550 S A L 28 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Cabonne Council Total/Weighted Average 1,6 5,050 IEA, TF L R 238 30 100 30 100 15 100 10 100 10 100 NL 100 24

No licence limits Hillston 1978 1,000 AS IEA 167 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100No licence limits Goolgowi 1973 400 S A NL 100 NL 100 NL 100 NL 100 NL 100 NL 100No licence limits Rankins Springs 1986 150 S A NL 100 NL 100 NL 100 NL 100 NL 100 NL 100

Carrathool Shire Council Total/Weighted Average 1,6 1,550 IEA, A 167 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Central Darling Shire Council No licence limits Wilcannia 1992 1,510 S AL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 3 15.5 4

Grafton North 1989 14,700 S TF R 1,028 20 92 30 96 NL 100 10 100 NL 100 NL 100 11 25Yamba 1999 7,500 AS IEA Y Y L R 874 15 100 20 92 15 92 10 100 1 58 200 92 2 12Grafton South 1989 6,400 T TF R 324 20 88 30 76 NL 100 10 100 NL 100 NL 100 9 25Clarenza 1988 5,000 T IEA R 349 20 100 30 92 NL 100 10 100 NL 100 NL 100 25Maclean 1,976 3,000 T TF R 302 20 75 30 75 NL 100 10 100 NL 100 NL 100 12Coutts Crossing 1998 1,000 AS IEA L R 37 20 100 30 92 NL 100 10 100 NL 100 NL 100 12Townsend 1983 500 S A R 71 50 50 50 61 NL 100 10 100 NL 100 NL 100 12Ilarwil 1991 160 S A R 7 50 83 50 83 NL 100 10 92 NL 100 NL 100 12

Clarence Valley Council Total/Weighted Average 1,6 38,260 IEA, TF L R 2,992 20 92 30 89 NL 100 10 100 NL 100 NL 100 22 1.6 135

Odour Complaints

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90 Perc

Water Utility Comment

entile Licence Limits5 and DEC Licence Compliance

Sewage Treatment Works No. No./1000 props


33 65 66 67 68 69 70 71 72 73 74 75 76 77 78 88 79 83

Cobar 1982 10,000 S CEA 365 19 100 86 100 23 100 2 100 9 NL 100 365No licence limits Murrin Bridge NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100

Cobar Shire Council Total/Weighted Average 1,6 10,000 AL 365 19 100 86 100 23 100 2 100 9 NL 100 365Coffs Harbour 1986 42,000 S IEA Y O 4,579 50 100 50 100 NL 100 10 100 NL 100 NL 100 1 52 4Sawtell 1986 18,000 S IEA Y O 1,602 20 100 30 100 NL 100 10 100 NL 100 NL 100 52 3Woolgoolga 2005 18,000 AS IEA Y Y O 1,010 10 100 15 100 15 100 2 100 2 100 1 92 6 52Moonee/Emerald 1999 7,000 AT BNR Y Y O 227 10 100 15 98 15 100 2 98 2 100 1 84 52 1Corindi Beach 2000 1,500 T IEA Y Y L O 79 15 94 20 100 15 100 10 100 5 100 200 94 12 3

Coffs Harbour City Council Total/Weighted Average 1,6 86,500 IEA, TF, BNR L O 7,497 50 100 50 100 NL 100 10 100 NL 100 NL 100 7 0.3 220 11Coolamon 1965 1,200 T TF 65 30 100 20 100 NL 100 NL 100 NL 100 10 85 4

No licence limits Ganmain 1998 1,000 S A 30 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Coolamon Council Total/Weighted Average 1,6 2,200 TF 95 30 100 20 100 NL 100 NL 100 NL 100 10 90 4

Cooma (The Glen) 1998 15,000 AT IEA Y Y R 655 10 100 15 100 10 100 2 100 NL 100 200 91 13Nimmitabel 2001 500 AS IEA Y R 23 20 100 30 100 NL 100 10 100 NL 100 NL 100 13

Cooma-Monaro Council Total/Weighted Average 1,6 15,500 IEA, TF R 678 10 100 15 100 10 100 2 100 NL 100 200 91 26Coonamble 1956 4,000 T TF L 238 20 100 50 92 20 100 10 100 10 100 NL 100 12Gulargambone 1975 750 AS IEA L 41 20 92 25 58 15 100 10 100 15 100 600 42 12

Coonamble Council Total/Weighted Average 1,6 4,750 IEA, TF L 279 20 99 50 87 20 100 10 100 10 100 NL 100 24Cootamundra Council Cootamundra 1992 14,000 AT AL Y Y 392 30 100 40 85 20 100 10 100 1 100 200 100 1 0.4 6

Corowa 1988 12,200 S TF L 698 10 12Mulwala 1968 1,200 S TF R 224 20 50 30 50 40 100 10 100 10 50 NL 100 6 13 5

No licence limits Howlong 1990 2,500 S A L 125 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Corowa Council Total/Weighted Average 1,6 15,900 TF L R 1,047 16 3.6 25 5

Broken Hill (Wills St) 1988 T TF Broken Hill South 1968 S TF

Country Energy Total/Weighted Average 1,6 TF Cowra 1977 8,000 S TF R 714 20 100 20 75 NL 100 10 100 NL 100 600 40 12

No licence limits Wyangala NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Cowra Council Total/Weighted Average 1,6 8,000 TF R 714 20 100 20 75 NL 100 10 100 NL 100 600 40 12Deniliquin Council Deniliquin 1998 11,500 S TF Y Y 551 20 100 30 83 100 100 10 100 10 100 200 100 7 2.2 12Dubbo City Council Dubbo (Troy Junction) 1985 40,000 AS IEA Y L 2,956 30 100 30 100 30 100 10 100 10 83 200 70 5 0.3 12Dungog Council Dungog 1949 2,000 S TF

Batemans Bay 1984 15,000 AS IEA O 1,704 20 100 30 100 NL 100 10 100 NL 100 NL 100 11 12 2Narooma 1984 12,000 AS CEA O 587 20 100 30 100 NL 100 10 100 NL 100 NL 100 3 6Moruya 2000 8,000 T IEA Y R 282 20 100 30 100 15 100 10 100 1 100 NL 100 12Tomakin 1984 8,000 AS IEA O 360 20 100 30 100 NL 100 10 100 NL 100 NL 100 12Tuross Heads 4,000 AS C L 253 20 100 30 100 NL 100 10 100 NL 100 NL 100 4 12

Eurobodalla Council Total/Weighted Average 1,6 47,000 IEA, CEA, TF L R O 3,186 20 100 30 100 NL 100 10 100 NL 100 NL 100 18 1.0 54 2Forbes Council Forbes 2005 12,000 T IEA Y Y 644Gilgandra Council Gilgandra 1960 3,000 T TF L 250 20 100 16 100 12 100 10 100 10 100 NL 100 4 3.0 5 2

No licence limits Deepwater 1987 500 S A NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Glen Innes 2007 8,000 S C Y Y R 510 20 100 30 100 NL 100 10 100 NL 100 NL 100 12

Glen Innes Severn Council Total/Weighted Average 1,6 8,500 A,TF R 510 20 100 30 100 NL 100 10 100 NL 100 NL 100 12Gloucester Council Gloucester 1985 4,600 T TF Y Y R 385 30 100 40 100 40 100 NL 100 NL 100 NL 100 13

Kincumber 1983 180,000 AS C Y O 11,207 6 100 23 100 24 100 3 100 7 100 NL 100 84 365Woy Woy 1989 50,000 AS CEA Y O 3,561 6 100 23 100 NL 100 3 100 7 NL 100 14 365

Gosford City Council Total/Weighted Average 1,6 230,000 CEA, C O 14,768 6 100 23 100 24 100 3 100 7 76 NL 100 98 1.4 730Goulburn 1989 31,500 T TF Y 1,929 91 55 NL 100 NL 100 NL 100 NL 100 1 12Marulan 1990 500 S A

Goulburn Mulwaree Council Total/Weighted Average 1,6 32,000 A,TF 1,929 NL 100 NL 100 NL 100 NL 100 1 0.1 12Holbrook 1969 1,600 T TF R 134 20 75 30 25 NL 100 10 100 NL 100 NL 100 4

No licence limits Jindera 2005 1,200 T A L 59 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Henty 1971 1,000 T IEA L 54 20 100 30 100 20 100 10 100 10 100 NL 100 4Culcairn 1996 1,200 T IEA L 90 20 100 30 75 20 100 10 100 10 100 NL 100 4Walla Walla 1981 1,000 T IEA L 43 20 100 30 100 20 100 10 100 10 100 NL 100 4

No licence limits Burrumbuttock 1990 100 T A L 2 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Greater Hume Council Total/Weighted Average 1,6 6,100 IEA, A L R 382 20 91 30 68 NL 100 10 100 NL 100 NL 100 16

Griffith 1992 65,000 S TF Y R 1,486 30 100 30 58 NL 100 10 100 NL 100 200 100 15 12Yenda 1981 34,000 S AL R 113 50 100 50 85 NL 100 NL 100 NL 100 600 100 6

No licence limits Bilbul 1990 310 S AL 27 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Griffith City Council Total/Weighted Average 1,6 99,310 AL, TF R 1,626 30 100 30 61 NL 100 10 100 NL 100 200 100 15 2.3 18Gundagai Council No licence limits Gundagai 1972 3,500 S TF 111 20 95 30 95 NL 100 NL 100 NL 100 NL 100 10

Gunnedah 1969 11,000 S TF L 1,100 20 100 30 60 NL 100 10 100 NL 100 NL 100 12No licence limits Curlewis 1990 1,650 nil A NL 100 NL 100 NL 100 NL 100 NL 100 NL 100

Gunnedah Council Total/Weighted Average 1,6 12,650 TF, A L 1,100 20 100 30 60 NL 100 10 100 NL 100 NL 100 12Guyra Council Guyra 2000 3,300 AS CEA Y Y 284 15 100 20 100 15 100 10 100 1 100 NL 100 12

Bingara 1970 2,000 T TF L 48 20 67 30 34 NL 100 10 100 NL 100 NL 100 12Warialda 1969 1,500 T TF R 166 20 100 30 50 NL 100 10 100 NL 100 NL 100 12

Gwydir Shire Council Total/Weighted Average 1,6 3,500 TF L R 214 20 93 30 46 NL 100 10 100 NL 100 NL 100 24Harden Council Harden Murrumburrah 1937 4,000 S TF

Port Macquarie 1993 52,000 AT IEA Y Y R 5,519 10 100 15 92 20 100 2 100 1 22 200 96 2 12Camden Haven (Dunbogan) 1991 9,000 AS TF O 918 20 6 30 96 NL 100 10 100 NL 100 NL 100 5 12Wauchope 1991 8,000 AS IEA Y R 1,003 30 100 30 100 NL 100 NL 100 NL 100 NL 100 1 12Lake Cathie\Bonny Hills 1989 6,000 AT IEA Y L 709 20 100 30 100 NL 100 10 100 NL 100 NL 100 12Kew/Kendall 2001 2,200 AS IEA Y 80 20 96 30 85 NL 100 NL 100 NL 100 500 98 12Lighthouse Beach

Port Macquarie-Hastings Council Total/Weighted Average 1,6 77,200 IEA, TF, BNR L R O 8,229 10 89 15 94 20 100 2 100 1 100 200 97 8 0.3 60

Odour Complaints

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Total PSS Total N Oil & GreaseNH3NNi

Re

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90 Percentile Licence Limits5 and DEC Licence Compliance



33 65 66 67 68 69 70 71 72 73 74 75 76 77 78 88 79 83

McGraths Hill 1969 13,000 S Y R 895 30 100 75 100 NL 100 NL 100 NL 100 NL 100 26South Windsor 2003 27,000 T Y Y 1,477 10 100 15 100 15 100 NL 100 NL 100 200 85 26

Hawkesbury City Council Total/Weighted Average 1,6 40,000 unk R 2,372 10 100 15 100 15 100 NL 100 NL 100 200 91 52Hay Council Hay 1942 3,000 S TF Y Y 277 30 100 40 90 100 100 10 90 10 100 NL 100

Inverell 1986 12,000 AS IEA R 700 20 100 30 100 NL 100 10 100 NL 100 NL 100 14Ashford 1970 1,000 AS IEA R 35 20 100 30 80 NL 100 10 100 NL 100 NL 100 14Delungra 500 AS IEA R 30 20 100 30 90 NL 100 10 100 NL 100 NL 100 14

No licence limits Gilgai 1990 500 S A R 30 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Inverell Council Total/Weighted Average 1,6 14,000 IEA R 795 20 100 30 99 NL 100 10 100 NL 100 NL 100 42Jerilderie Council Jerilderie 1966 2,000 S A 85 20 25 30 25 NL 100 10 75 NL 100 NL 100 4Junee Council Junee 1992 7,000 AS TF 251 30 100 30 100 NL 100 10 100 NL 100 600 100 4

Kempsey West 1991 12,000 S TF Y R 1,246 15 100 20 46 15 77 10 100 1 100 NL 100 1 26South West Rocks 1991 6,000 S IEA L 508 20 100 30 100 NL 100 10 100 NL 100 NL 100 10 12Kempsey South 1987 5,400 S TF Y R 393 20 100 30 100 NL 100 10 100 NL 100 NL 100 5 26 10Crescent Head 2002 4,000 T IEA Y Y O 148 15 100 20 100 15 100 NL 100 1 100 200 100 26Smithtown\Gladstone 1983 2,000 S IEA R 163 20 100 30 100 NL 100 10 100 NL 100 NL 100 12Frederickton 1980 1,000 S IEA R 116 20 100 30 100 NL 100 10 100 NL 100 NL 100 12Hat Head 2003 2,500 T IEA Y L 37 10 100 15 100 10 88 2 100 NL 100 200 92 2 26

Kempsey Council Total/Weighted Average 1,6 32,900 IEA, TF L R O 2,611 15 100 20 74 15 89 10 100 1 100 NL 100 18 2.0 140 10Kyogle 1988 3,000 AS TF Y R 434 20 100 30 91 NL 100 10 100 NL 100 NL 100 1 12Bonalbo 2002 500 AS IEA Y L R 22 20 100 30 100 NL 100 10 100 NL 100 NL 100 12Woodenbong 2007 662 AS IEA Y L R 22 20 92 30 67 NL 100 10 100 NL 100 NL 100 12

Kyogle Council Total/Weighted Average 1,6 4,162 IEA, TF L R 478 20 100 30 90 NL 100 10 100 NL 100 NL 100 1 0.6 36Condobolin 1982 4,000 AS IEA L 315 20 100 30 60 40 100 10 100 10 100 1500 100 2 12Tottenham 1979 1,000 AS IEA Y L 60Lake Cargelligo 1981 2,000 AS IEA Y L 161

Lachlan Council Total/Weighted Average 1,6 7,000 IEA, TF L 536 20 59 30 35 40 59 10 59 10 59 1500 59 2 12Leeton 1999 27,000 T Y L 1,000 70 100 70 83 NL 100 NL 100 NL 100 NL 100 6Yanco 1980 1,000 T IEA 210 30 100 40 83 NL 100 15 67 NL 100 600 67 4

No licence limits Whitton 2000 500 S A 60 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Leeton Council Total/Weighted Average 1,6 28,500 IEA, TF L 1,270 70 100 70 84 NL 100 NL 100 NL 100 NL 100 10

Lismore East 1993 30,500 AT IEA Y Y R 2,405 15 100 20 100 15 100 10 100 1 100 NL 100 52Lismore South 1996 22,000 S TF Y Y L R 1,883 15 100 20 100 15 100 10 100 1 78 NL 100 5 52Nimbin 1993 600 AS IEA Y Y L R 40 20 100 30 100 15 100 10 100 1 100 NL 100 12

Lismore City Council Total/Weighted Average 1,6 53,100 IEA, TF, BNR L R 4,328 15 100 20 100 15 100 10 100 1 100 NL 100 5 0.4 116Lithgow 2006 23,000 T TF Y Portland 1990 2,500 T TF Wallerawang 1990 2,500 T TF

City of Lithgow Total/Weighted Average 1,6 28,000 TF Quirindi 1984 7,000 AS TF, IEA Werris Creek 1969 3,200 S A, BNR

Liverpool Plains Council Total/Weighted Average 1,6 10,200 IEA, TF Lockhart 1967 3,000 T TF Y 69 20 100 30 100 NL 100 10 100 NL 100 NL 100 4The Rock 1979 2,000 AS IEA Y Y 102 20 100 30 100 NL 100 10 100 NL 100 NL 100 4

No licence limits Yerong Creek 250 S A NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Lockhart Council Total/Weighted Average 1,6 5,250 IEA, TF 171 20 100 30 100 NL 100 10 100 NL 100 NL 100 8

Dawson River 1999 30,000 T CEA Y R 2,680 30 100 30 100 NL 100 NL 100 NL 100 NL 100 12 12Tea Gardens 1996 14,000 AT IEA Y Y L 454 10 100 15 100 10 69 5 100 1 94 10 100 2 26 5Forster 1995 32,000 AT IEA Y Y O 2,265 30 100 30 100 NL 100 10 100 NL 100 NL 100 15 12Harrington 1994 8,000 AS CEA Y L 266 20 100 30 100 NL 100 NL 100 NL 100 NL 100 7 12Wingham 2008 7,500 AS CEA Y R 615 30 100 30 100 NL 100 NL 100 NL 100 NL 100 3 12Old Bar 2004 7,000 T CEA Y Y L 345 20 100 30 100 NL 100 10 100 NL 100 NL 100 12Hallidays Point 2007 25,000 AT CEA Y Y L 1,108 30 100 20 100 NL 100 10 100 NL 100 NL 100 11 4Bulahdelah 1995 3,000 AT IEA Y Y R 112 10 100 15 100 NL 100 10 100 NL 100 200 100 1 17Stroud 2002 1,000 AS IEA Y R 85 15 100 30 94 15 100 10 100 NL 100 NL 100 12

No licence limits Manning Point 2003 600 T IEA Y Y L 25 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Lansdowne 2002 600 AS IEA Y R 29 30 100 30 100 NL 100 10 100 NL 100 200 60 1 5

No licence limits Coopernook 2002 600 AS IEA Y 34 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100MidCoast County Council Total/Weighted Average 1,6 139,300 IEA, CEA, TF L R O 8,018 30 100 30 100 NL 100 NL 100 NL 100 NL 100 52 1.6 124 5

Mudgee 1934 10,000 T TF R 897 20 100 50 100 20 50 10 100 6 42 NL 100 14Gulgong 1996 3,000 AS IEA Y L 57 20 100 50 100 20 100 10 100 10 100 200 92 14Kandos 1972 2,500 T TF R 1,505 30 83 50 83 20 58 10 100 6 58 NL 100 12Rylstone 1972 1,250 T TF R 485 20 100 50 100 20 75 10 100 6 50 NL 100 12

Mid-Western Regional Council Total/Weighted Average 1,6 16,750 IEA, TF L R 2,944 30 91 50 91 20 59 10 100 6 53 NL 100 52Moree 2001 15,000 T IEA 1,400 25

No licence limits Mungindi 1998 1,400 AS IEA 68 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Moree Plains Council Total/Weighted Average 1,6 16,400 IEA, TF 1,468 25 6.5

No licence limits Moama 1997 10,000 S A L 461 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 3 12No licence limits Mathoura 1997 1,600 S A 88 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 2

Murray Council Total/Weighted Average 1,6 11,600 A L 549 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 3 1.1 14

Odour Complaints

Sam

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Faecal Coliforms

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Year

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Type

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90 Percentile Licence Limits5 and DEC Licence Compliance



33 65 66 67 68 69 70 71 72 73 74 75 76 77 78 88 79 83

Darlington Point 1982 1,000 T C L R 83 19 25 35 25 15 50 2 75 8 100 141 75 90Coleambally 1975 600 P AL L

Murrumbidgee Council Total/Weighted Average 1,6 1,600 IEA, A L R 83 19 25 35 25 15 50 2 75 8 100 141 75 90Muswellbrook 1986 12,000 S TF 1,038 20 61 30 79 NL 100 10 76 NL 100 NL 100 18 19Denman 1,500 AS IEA 104 20 100 30 72 NL 100 10 75 NL 100 NL 100 2 12

Muswellbrook Council Total/Weighted Average 1,6 13,500 IEA, TF 1,142 20 65 30 78 NL 100 10 76 NL 100 NL 100 20 4.0 31Nambucca Heads 1986 10,000 T Y Y R 960 20 100 30 100 NL 100 10 100 NL 100 NL 100 1 26Macksville 1998 5,500 T IEA Y Y O 15 100 20 96 15 100 10 100 1 100 200 74 27Scotts Head 1985 2,000 AS IEA L 98 20 100 30 100 NL 100 10 100 NL 100 NL 100 12Bowraville 1985 1,200 T TF 151 20 83 30 67 NL 100 10 100 NL 100 NL 100 12

Nambucca Council Total/Weighted Average 1,6 18,700 IEA, TF L R O 1,209 20 98 30 96 NL 100 10 100 NL 100 NL 100 1 0.2 77Narrabri 1996 8,300 S TF L 703 32 42 127 17 21 100 5 100 11 100 1586 100 2 12

No licence limits Wee Waa 1972 1,500 S TF L 148 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100No licence limits Boggabri 1956 1,000 S TF L 52 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100

Narrabri Council Total/Weighted Average 1,6 10,800 TF L 903 32 55 127 35 21 100 5 100 11 100 1586 100 2 0.5 12Narrandera Council Narrandera 2006 6,000 AS C Y R 605 11 100 18 100 NL 100 10 100 NL 100 200 80 6

No licence limits Narromine 2005 5,000 S A L 340 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 6No licence limits Trangie 1997 1,000 AS A L 230 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100

Narromine Council Total/Weighted Average 1,6 6,000 IEA, A L 570 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 6Oberon Council Oberon 1989 S TF

Orange 1988 60,000 AS CEA Y Y R 3,402 20 100 25 100 15 91 10 100 1 95 400 95 14 22Spring Hill 1990 1,000 AS CEA L 25 20 100 50 100 NL 100 NL 100 NL 100 NL 100 24

Orange City Council Total/Weighted Average 1,6 61,000 CEA, TF L R 3,427 20 100 25 100 15 91 10 100 1 100 400 95 14 0.9 46Braidwood 1993 2,000 T IEA Y Y R 169 20 100 30 100 NL 100 10 100 NL 100 NL 100 13Bungendore 1993 2,000 T IEA Y Y R 169 10 100 15 75 NL 100 10 100 NL 100 NL 100 4Captains Flat 1984 500 T IEA Y R 29 20 100 30 75 NL 100 10 100 NL 100 NL 100 4

Palerang Council Total/Weighted Average 1,6 4,500 IEA, TF R 367 20 100 30 87 NL 100 10 100 NL 100 NL 100 21Parkes 1994 14,500 AS C Y L R 755 20 100 25 50 15 100 10 100 1 NL 100 4 12

No licence limits Peak Hill 1983 2,000 AS C L 96 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 1Parkes Council Total/Weighted Average 1,6 16,500 C L R 851 20 100 25 56 15 100 10 100 1 100 NL 100 5 1.0 12Queanbeyan City Council Queanbeyan 1986 34,500 AS CEA, TF L R 3,990 10 100 20 100 35 100 NL 100 NL 100 1000 100 5 0 365

Casino 1986 13,300 T TF Y R 1,297 20 100 30 82 NL 100 10 100 NL 100 NL 100 2 26Evans Head 2007 5,500 T IEA Y Y R 466 10 100 15 100 10 100 2 100 1 100 200 100 1 26Coraki 1968 1,200 T TF R 147 20 100 30 80 NL 100 10 100 NL 100 NL 100 1 12Rileys Hill 1996 200 T CEA Y Y R 8 15 100 20 100 15 100 10 100 1 77 200 100 13

Richmond Valley Council Total/Weighted Average 1,6 20,200 IEA, CEA, TF R 1,918 20 100 30 86 NL 100 10 100 NL 100 NL 100 4 0.6 77Nowra 1989 21,000 AS TF Y R 1,841 40 100 40 75 NL 100 10 100 NL 100 NL 100 12St Georges Basin 1992 16,000 AS IEA Y Y O 966 10 100 15 100 15 100 2 100 NL 100 200 100 11Huskisson 2002 14,000 T IEA Y Y O 632 10 100 15 100 5 100 2 100 NL 100 200 100 1 11Bomaderry 1990 12,500 AS TF Y R 782 20 100 40 50 NL 100 10 100 NL 100 NL 100 12Milton Ulladulla 2006 31,500 T IEA Y O 1,090 15 100 20 100 NL 100 2 100 NL 100 200 83 1 12Culburra 2002 10,500 T IEA Y O 659 10 100 15 100 15 100 2 100 NL 100 200 100 11Sussex Inlet 2007 8,000 T IEA Y Y O 478 20 100 30 100 NL 100 10 100 NL 100 NL 100 1 12Callala 2000 6,000 T IEA Y Y O 226 10 100 15 100 15 100 2 100 NL 100 200 100 11Shoalhaven Heads 1983 4,000 AS IEA Y R 263 30 100 30 100 NL 100 10 100 NL 100 NL 100 4 12Berry 2007 3,000 T IEA Y Y R 316 20 100 30 100 NL 100 10 100 NL 100 NL 100 1 12

Shoalhaven City Council Total/Weighted Average 1,6 126,500 IEA, CEA, TF R O 7,253 40 100 40 88 NL 100 10 100 NL 100 NL 100 8 0.2 116Singleton Council Singleton 1988 20,000 AS IEA Y Y R 1,278 30 100 30 100 15 94 10 100 10 100 NL 100 2 0.4 12

Jindabyne 1984 2,900 AT CEA Y Y 361 10 100 15 100 100 98 2 100 NL 100 200 80 16Berridale 2008 2,000 P IEA 20 85 30 98 NL 100 10 100 NL 100 100 70 13Adaminaby 1972 750 S TF Y Y 20 88 30 100 NL 100 10 100 NL 100 NL 100 13

No licence limits Interlaken 1972 P NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Snowy River Council Total/Weighted Average 1,6 5,650 IEA, TF 361 10 100 15 100 100 98 2 100 NL 100 200 80 42

Tamworth (Westdale) 1996 33,000 AS IEA Y R 2,778 30 100 25 100 NL 100 NL 100 2 100 NL 100 52No licence limits Tamworth (Swan St) 1968 15,000 S TF Y L 1,131 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 12

Manilla 1955 2,850 S TF L 152 20 100 30 100 NL 100 NL 100 NL 100 NL 100 4No licence limits Kootingal 1992 2,000 S A L 90 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100

Barraba 1956 1,500 S TF L 154 20 100 30 100 NL 100 NL 100 NL 100 NL 100 12Tamworth Regional Council Total/Weighted Average 1,6 54,350 IEA, TF L R 4,305 30 100 25 100 NL 100 NL 100 2 100 NL 100 80Temora Council No licence limits Temora 2005 8,000 T A 294 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 12

Tenterfield 1983 1,900 T TF Urbenville 1988 500 T IEA

Tenterfield Council Total/Weighted Average 1,6 2,400 IEA, TF No licence limits Khancoban 1998 5,000 S TF NL 100 NL 100 NL 100 NL 100 NL 100 NL 100No licence limits Tumbarumba 3,500 T TF NL 100 NL 100 NL 100 NL 100 NL 100 NL 100

Tumbarumba Council Total/Weighted Average 1,6 8,500 TF

Odour Complaints

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Water Utility Comment Sewage Treatment Works

1

Year

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EP10

Cap

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3

Stan

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Yes/No5

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Yes/No6

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90 Percentile Licence Limits5 and DEC Licence ComplianceOdour

Complaints

days63

Sam

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days67

Maj

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mg/L49

BOD

% 50

mg/L51

SS

% 52

Total N

mg/L % 53 54

mg/L55

NH3N

% 56

Oil & Grease

mg/L % 57 58

Total P

mg/L % 59 60

Faecal Coliforms

cfu % 61 62

No.

68

No./1000 props

69

Tumut Council

Tumut 2007 12,000 AT IEA Y Y R 33

56765

1066

10067

1568

10069

1070

10071 72 73

274

10075

NL76

10077

NL78

10088 79

1283

0Batlow 1968 1,400 S TF L R 94 40 100 45 83 10 100 NL 100 NL 100 NL 100 4 0Talbingo 1995 1,100 AT CEA Y Y L R 30 25 100 35 100 25 100 10 100 2 100 NL 100 4 0Adelong 1967 1,400 AS IEA Y Y L R 70 10 100 20 100 15 100 NL 100 1 100 NL 100 4 0Total/Weighted Average 1,6 15,900 IEA, CEA, TF L R 761 10 100 15 98 10 100 2 100 NL 100 NL 100 24 0

Tweed Council

Banora Point 1995 62,500 AT BNR Y Y L R 3,784 15 100 20 100 NL 100 10 100 NL 100 10000 100 4 52 0Murwillumbah 2007 16,000 AT IEA Y Y L R 1,351 10 100 15 100 10 100 2 67 1 69 200 100 5 26 0Kingscliff 2008 25,000 AT BNR Y Y L R 1,004 10 100 15 100 5 100 5 100 1 100 100 77 26 0Tweed Heads 1988 12,000 S TF Y Y L R 836 25 84 25 81 NL 100 10 100 NL 100 NL 100 6 26 1Hastings Point 2005 16,000 T IEA Y Y L 841 25 100 25 100 NL 100 10 100 NL 100 NL 100 14 26 0Tumbulgum 1996 700 AT IEA Y Y R 34 15 100 20 100 15 100 NL 100 1 100 200 88 1 26 0Tyalgum 1990 500 AS IEA Y Y L 25 25 100 50 100 NL 100 10 100 1 100 NL 100 12 0Uki 2004 600 AS CEA Y Y L 16 15 73 20 71 15 88 10 100 1 2 600 47 12 12Total/Weighted Average 1,6 133,300 IEA, TF, BNR L R 7,890 15 98 20 98 NL 100 10 94 NL 100 10000 97 30 1.0 206 13

Upper Hunter CouncilNo licence limits

Scone 1988 7,000 AS TF L 1,260 20 100 30 100 NL 100 10 100 NL 100 NL 100 12 0Aberdeen 1983 4,000 AS C R 177 20 100 30 100 NL 100 10 100 NL 100 NL 100 12 0Merriwa 1970 1,600 S TF Y L R 62 20 100 30 100 NL 100 10 100 NL 100 NL 100 4 0Murrurundi 1979 1,000 AS IEA R 68 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 0Total/Weighted Average 1,6 13,600 IEA, TF L R 1,567 20 100 30 99 NL 100 10 99 NL 100 NL 100 28 0

Upper Lachlan Council

Crookwell 1996 4,200 T Y Y R 180 20 100 30 100 15 100 10 100 1 100 200 100 12 0Gunning 1976 1,000 T IEA Y R 50 20 100 30 100 NL 100 10 100 NL 100 NL 100 12 0Total/Weighted Average 1,6 5,200 IEA R 230 20 100 30 94 15 100 10 100 1 100 200 94 24 0

Uralla Council Uralla 1994 3,960 AS CEA Y Y R 164 15 100 20 100 15 100 10 100 1 100 200 100 12 0

Urana Council

No licence limitsNo licence limits

Urana 754 S A Y Y 55 54 NL 100 2 51Oaklands 520 S A Y Y 35 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 51 0Total/Weighted Average 1,6 1,274 A 90 54 39 NL 100 2 6.4 102 0

Wagga Wagga City Council

No licence limitsNo licence limits

Wagga (Narrung St) 1992 67,200 T Y Y R 3,762 20 100 30 83 NL 100 10 100 1 100 NL 100 1 12 0Wagga (Kooringal) 1992 20,000 T CEA Y L R 1,273 20 100 30 100 30 100 10 100 1 100 NL 100 1 12 0Forest Hill 1974 6,000 T L 270 20 100 30 100 NL 100 10 100 NL 100 NL 100 4 0Uranquinty 1984 1,000 S A L 118 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 2 0Tarcutta 1988 500 S A L 20 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 0Total/Weighted Average 1,6 94,700 IEA, CEA, TF L R 5,443 20 100 30 88 NL 100 10 100 1 100 NL 100 4 0.2 28 0

Wakool Council

No licence limitsNo licence limitsNo licence limitsNo licence limits

Barham 1967 1,600 S L 95 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 1 1Moulamein 1967 700 AS IEA Y Y L 25 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 0Murray Downs 2005 260 T BNR Y L 55 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 0Tooleybuc 1987 500 P A Y Y L 121 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 0Total/Weighted Average 1,6 3,060 IEA, BNR L 296 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 1 0.9 1

Walcha Council Walcha 1971 2,400 S TF R 196 20 92 30 75 NL 100 10 100 NL 100 NL 100 12 0

Walgett Council

Walgett 1958 3,200 S TF Lightning Ridge Collarenebri Total/Weighted Average 1,3 3,200 TF 0

Warren Council

Warren 1958 2,180 S TF L 159 55 100 65 75 40 100 10 100 10 100 NL 100 4 0Nevertire 1983 200 P A 14 0Total/Weighted Average 1,6 2,380 TF L 173 55 92 65 69 40 92 10 92 10 92 NL 100 4 0

Warrumbungle Shire Council

No licence limits

Coonabarabran 1964 3,500 S TF Y R 297 0Coolah 1970 1,000 S AN L 72 2 0Baradine 1997 1,000 P A L NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 7 0Dunedoo 1970 800 S CEA R 84 5 0Total/Weighted Average 1,6 6,300 CEA, TF L R 453 14 0

Weddin Council No licence limits Grenfell 1943 2,500 S TF R 160 20 100 30 100 40 100 10 100 10 100 NL 100 3 0

Wellington CouncilNo licence limits

Wellington 2006 8,000 S IEA Y Y R 472 15 100 30 100 15 100 10 100 1 100 600 100 4 12 0Nanima NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100Total/Weighted Average 1,6 8,000 IEA R 472 15 100 30 100 15 100 10 100 1 100 600 100 4 1.7 12 0

Wentworth Council

No licence limits

Buronga Gol Gol 1994 5,000 T A 800 50 100 50 100 NL 100 NL 100 NL 100 NL 100 8 4 0Wentworth 1964 3,500 T TF 209 30 100 45 100 NL 100 NL 100 NL 100 NL 100 9 4 0Dareton 1984 2,000 T TF L 174 30 100 45 100 NL 100 NL 100 NL 100 NL 100 6 4 0Namatjira 1988 1,200 T A L 72 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 4 0Wentworth (East) 1991 600 T A L 96 40 100 40 100 NL 100 NL 100 NL 100 200 100 4 0Total/Weighted Average 1,6 12,300 TF, A L 1,351 50 100 50 100 NL 100 NL 100 NL 100 NL 100 23 12.5 20 0

Wingecarribee Council

Mittagong 2002 14,000 AT IEA Y Y R 1,082 10 100 15 100 10 100 10 100 NL 100 200 100 4 26 0Bowral 2006 14,600 AT IEA Y Y R 1,514 10 100 15 100 10 100 5 100 NL 100 200 100 15 26 0Moss Vale 1995 9,000 AT IEA Y Y R 1,126 20 100 30 100 15 100 NL 100 1 100 200 100 26 0Bundanoon 1990 2,000 T IEA Y Y R 314 20 100 30 100 15 100 NL 100 2 100 NL 100 1 13 0Berrima 1990 2,000 T IEA Y Y R 70 20 100 30 100 15 100 NL 100 1 100 NL 100 13 0Total/Weighted Average 1,6 41,600 IEA R 4,106 10 100 15 100 10 100 5 100 NL 100 200 100 20 1.4 104 0

Wyong Council

No licence limitsNo licence limitsNo licence limitsNo licence limitsNo licence limitsNo licence limits

Bateau Bay 1969 58,000 S C O 2,791 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 3 30 0Wyong South 1988 48,000 S IEA O 4,348 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 10 0Charmhaven 1989 40,000 S IEA O 2,318 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 14 0Toukley 1973 41,500 S TF L O 3,594 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 4 30 0Gwandalan 1989 12,000 S IEA O 334 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 2 0Mannering Park 1987 12,000 S IEA O 830 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 7 0Total/Weighted Average 1,6 211,500 IEA, TF L O 14,215 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 NL 100 40 0.7 60 0

Yass Valley Council

Yass No 2 1974 4,000 AS IEA R 252 30 100 30 100 NL 100 NL 100 NL 100 NL 100 6 0Yass 1935 3,500 AS TF R 97 30 100 30 100 NL 100 NL 100 NL 100 NL 100 6 0Total/Weighted Average 1,6 7,500 IEA, TF R 349 30 100 30 100 NL 100 NL 100 NL 100 NL 100 12 0

Young Council Young 1970 7,000 S TF L R 0

Notes: 1. Where an LWU has more than one treatment works, the reported Licence Compliance values have been pro-rated on the basis of the number of sampling days at each treatment works and are shown in bold in the final line for that LWU. Totals are also shown in bold for capacity (10), sewage volume treated (15), sampling days (63) and odour complaints (68). The days of major malfunction of treatment processes (67) are shown in bold and are the weighted average based on treatment works capacity.2. For each licence limit, the value shown in the final line for each water utility is that required to be met for at least 50% of the utility's total licenced treatment works capacity.3. For "Standard of Treatment" (3); P = Primary; S = Secondary; AS = Advanced Secondary; T = Tertiary; AT = Advanced Tertiary. For "Effluent Discharge"; L = Land, O = Ocean, R = River.4. For "Type of Treatment Works" (2); A= Oxidation Pond, AL = Aerated Lagoons, AN = Anaerobic Pond, C = Conventional Activated Sludge, CEA = Continuous Extended Aeration (Activated Sludge), IEA = Intermittent Extended Aeration (Activated Sludge), TF = Trickling Filter, BNR = Biological Nutrient Removal.5. 90 Percentile Licence Limits have been reported at columns (49), (51), (53), (55), (57), (59) and (61).6. For odour complaints (69), the values shown are on the basis of the total odour complaints per 1,000 connected properties.

0

Appendix E: Maintaining effective disinfection of a water supply distribution system

Overview

This appendix highlights the key elements for maintaining effective disinfection of a water supply distribution system. It is recommended that each NSW Local Water Utility (LWU) review its present processes and practices to ensure its practices address each of these elements.

In addition, as indicated in the 2007-08 NSW Water Supply and Sewerage Benchmarking Report (page 7) and the Best-Practice Management of Water Supply and Sewerage Guidelines, 2007 (page 13), it is recommended that each utility develop and implement a risk based Drinking Water Quality Management Plan in accordance with the Australian Drinking Water Guidelines, 2004 (page 2-1). The Department of Water and Energy (DWE) is preparing some worked examples to assist LWUs and these will be provided to LWUs shortly.

Monitoring of Chlorine Residual in a water supply distribution system is one of the essential controls for maintaining effective disinfection and ensuring consistently safe drinking water quality. Such monitoring provides the necessary data for the utility to carry out timely corrective action.

Developing a monitoring program

The monitoring program should include the following information:

Parameters to be monitored (Chlorine Residual and pH); for unfiltered surface water supplies, Turbidity1 should also be monitored.

Sampling frequency and location, including system extremities.2

Sampling methods and equipment.

Shedules for sampling.

Methods for quality assurance and validation of sampling results.

Requirements for checking and interpreting results.

Responsibilities and necessary training of staff.

Requirements for documentation and management of records, including how monitoring results will be recorded and stored.

Requirements for reporting and communication of results.

Program should be designed to cover both random and regular variations in water quality.

Field testing Basic chemical test kits for chlorine residual, pH and turbidity are available.

Free chlorine, combined chlorine, pH and turbidity, tests need to be done in the field.

Frequency of monitoring – chlorine residual should be monitored at least daily at the water treatment works and weekly at consumer supply points.3

1 For filtered water supplies, all the treated water should normally have a turbidity of under 1 NTU, with 95 per cent of the supply having a turbidity of under 0.3 NTU. 2 Each LWU’s sampling locations for monitoring microbiological water quality for reporting in the NSW Water Quality Database would be suitable for this purpose. 3 Table 10.7, Australian Drinking Water Guidelines 2004.


Maintaining effective disinfection is essential for controlling microbial quality in a water supply distributionon should be paid to:

system. Particular attenti

ctors affecting microbial quality (e.g. chlorine residual, pH and turbidity) should be monitored as ove

1 2

)

pH should be <8.54

6,7 system

tion against any recontamination of the water supply.

lements for effective disinfection, please contact Bill Ho, Manager Water and Sewerage on tel: (02) 8281 7326 or email: [email protected]

operational faindicated ab

a minimum total chlorine residual of 0.5 mg/L is recommended after 30 minutes contact time and before water reaches the first consumer

for filtered water, turbidity should be low (<1 NTU3

the reticulation system should be properly maintained. New mains and repaired mains should be super-chlorinated5 before use.

Chlorine residual A minimum free chlorine residual of about 0.2mg/L should be maintained throughout the distribution

Loss of chlorine residual may be an early warning indicator of a fault in the chlorination system or a change in the chlorine demand of the water. It will also result in lack of protec

If you wish to discuss implementation of the above e

1 Part IV Information Sheet I, Disinfection of Drinking Water, Australian Drinking Water Guidelines 2004.

al control, given a clean distribution system and no significant recontamination. Table 10.10, Australian Drinking Water Guidelines 2004.

4

lorine residual in very long water supply distribution mains.

2 This should be sufficient to ensure microbi3

For effective disinfection pH should be as low as possible, but this needs to be tempered by the need for corrosion control. In most cases a pH of 7.8 to 8.2 is desirable. 5 Chlorine Fact Sheet under Drinking Water Treatment Chemicals, Australian Drinking Water Guidelines, 2004. 6 Example in Table A10 on page A-21 of Australian Drinking Water Guidelines, 2004. 7 Re-chlorination may be necessary to maintain effective ch



Appendix F: NMUs – National performance report 2007-08

Water resources

2006/07

6,3953,7103,

2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007 2007/ 2006/07 2007/08 2006/0 2007/08PI 4 10 6 11 8 12 10 13 12 14 14 15 16 16 19 18 22 26 26

Sydne p 5,486 0 0 0 0 7,777 10,101 502,692 475,156 0 0 516,864 490,743 316,813 292, 4 136, 5 509,930 4 182 0 0Hunte o 1 64,311 11,158 3,025 0 0 2,055 2,174 0 0 0 0 76,924 69,510 39,328 36,4 7 20,8 70,599 177 5, 4,157 2 0Sydne 693 478,184 450 169 3,115 1,077 507,258 479,430 6 70 507,2

/08 2006/0717

782 147,6428 22,02

08 2006/0718

064 45,47366 9,334

2007/08

52,858,715

2007/08 2006/0721

81,701 19966,009 195

2006/0722

05,110

70,15

2007/0824

0110,842

7 200724

1,58 479

/08 2006/0725

0 035 0

,430

C

y War Waty Cat

ol ref

ter er ch

in K

CorCorpment

s WS T

oratiorationAutho

able

n

rity65

200607 NWI Nos >>>> W1 W2 W3 W4 W5 W6 W7 W8 W9 W10 W111 Gosfor l 6 8,190 380 145 0 0 0 0 80 3,769 0 0 15,866 12,104 9,800 8,9 2,1 13,557 12,056 135 3,545 02 Wyong 9 15,446 511 230 0 0 1,233 1,164 8,404 769 0 0 15,127 17,609 7,568 8,1 3,4 12,551 12,828 146 1,966 4 03 Shoalh u 6 14,140 0 0 0 0 109 125 78 74 0 0 14,803 14,339 6,907 6,1 4,1 13,011 12,449 144 04 Rous C 2 10,078 0 124 0 0 0 0 0 0 0 0 10,972 10,202 513 36 238 805 627 10,05 , 05 MidCo o 8 8,566 662 665 0 0 0 0 0 0 0 0 9,760 9,231 5,560 5,0 2,3 9,506 8,935 149 06 Tweed il 1 9,429 0 0 0 0 310 262 0 0 0 0 10,431 9,691 6,004 5,2 2,4 9,838 9,032 174 38 66 07 Port Ma o 9 6,237 0 0 0 0 0 88 0 0 0 0 6,509 6,325 4,303 4,0 1,4 6,514 6,088 154 08 Riverin n n 5 3,972 11,102 10,844 0 0 0 0 80 24 0 0 17,497 14,840 10,252 8,3 5,1 17,559 14,840 327 0

10 Coffs 8 5,458 0 0 0 0 0 0 0 0 5,728 5,458 3,887 3,7 1,4 5,798 5,631 169 011 Albury 2 5,534 0 0 0 0 0 0 0 0 0 0 8,752 5,534 5,741 3,8 1,3 8,243 5,733 193 436 291 012 Fish R p 1 7,404 0 0 0 0 0 0 0 0 0 0 12,101 7,404 228 70 150 1,273 11,24 ,792 013 Tamw C 5 7,131 346 500 0 0 0 0 0 0 0 0 8,741 7,631 4,088 3,4 3,1 8,708 8,469 192 19 014 Clarenc n 5 6,949 0 0 0 0 103 79 0 0 0 0 11,128 7,028 3,324 3,2 2,3 9,307 6,649 178 4,232 015 Eurob o 2,271 2,1 1,1 4,063 4,440 119 016 Winge e 5 672 0 0 0 0 49 4,644 4,601 0 0 5,849 5,322 3,532 2,8 927 4,939 4,244 168 3 017 Quean C o 0 0 0 0 0 0 0 4,082 3,416 0 0 4,082 3,416 3,058 2,7 639 4,534 3,783 188 018 Dubbo o 1 5,952 2,056 2,050 0 0 0 0 0 0 0 0 10,557 8,002 5,976 4,4 1,7 10,378 7,345 322 019 Orang C 9 4,730 63 54 0 0 2,836 3,367 0 0 0 0 8,368 8,151 4,536 2,5 4,7 8,999 8,170 021 Bathur i o 3 6,155 0 0 0 0 0 0 0 0 0 0 7,163 6,155 3,805 3,1 2,0 7,136 5,778 241 022 Lismor C l 148 0 0 0 0 0 0 3,409 3,202 0 0 3,557 3,350 2,176 2,0 942 3,557 3,332 163 023 Bega S o 2,067 1,8 1,2 3,742 3,699 9 4 024 Ballina e C il 123 0 0 0 0 193 107 3,753 3,299 0 0 3,946 3,529 2,394 2,2 737 4,265 3,547 186 025 Kemps ir n 13 974 3,920 2,741 0 0 119 46 0 0 0 0 4,052 3,761 1,900 1,7 1,1 4,061 3,732 169 17 17 026 Countr gy 1,515 1,896 0 0 0 0 641 649 3,961 3,568 0 0 6,117 6,113 2,685 2,801 3,4 6,476 6,733 284 027 Byron Council 444 368 0 0 0 0 340 315 2,366 2,189 0 0 3,150 2,872 1,744 1,707 1,0 2,851 2,934 181 0

28

d City Shiravenount

ast C Shirecqua

a WaHarbo City iver Worth R

e Vaodalla Shcarribebeyan City Ce Cityst Rege City

Valley Shirey Shy EnerShire

Coe C Cityy Count Corie-ter ur CCou

ateegilley

i

unciouncil

Coouncily CuncHastCouity Cncilr Su

onal Coure C

Shireity Cuncilouncilonal Councihire Counc

e Cou

1

11

1uncil

1

1

5,404,974,610,97

9,090,12

6,506,315,728,752,10

8,391,02

1,20

08,505,467,16148

90845431451152943573842255206658909057604367

613497

425480724103

723116

551110

39

333813

9051,2102,098

251,5791,327593

1,339447573420

1,8131,0961,169497378

1,132869578333600567832494214

147139165

167199157410179276

229184126214211431

291174

198184278181

0000000000000000000000000

051 0

0000 0

000000000000000000000

4,

1 10

9 6

4

ncil

uncil

ings Cty Cououncil

plyouncilciluncilCounciluncil

uncil

uncil

cil

A Goldenf Water (R aields eticul tio 0 0 0 0 5,970 4,749 0 0 5,970 4,749 2,234 1,740 2,7 5,970 4,938 252 028B Goldenfields Water ( u

04 494 294 0 0Bulk S pp 0

9 Wagga Wagga City C

LWU Ra ax 15,446 10,844 3,367 4,749 17,497 17,609 8,990 5,1 431 327 ,000 0

LWU Ra in 0 0 0 0 3,150 2,872 363 150 126 119 4 0

Median of NMU In ors

ouncil

nge Mnge Mdicat

72 2,098

25

0

0

10

shown in Table 5,743 0 0 0 8,555 6,677 3,005 1,6 191 176 66 0

WATER RESOURCESSOURCES OF WATER

ER R W

b

(ML)

18 597 0

e of water

WATUSES OF

ESOURCESATER SUPPLIED

Volume of water expo

W14

(ML)

ulk rts

Volum su

Envirpplied - onmental flows

W13

(ML) (ML)(ML)

Volume of water sourced from groundwater

W2

(ML)

me of water rced from

rface water

W1 W3 W5

Volume of water sourced from

recycling for town Water

Total sourced water

Volume from bulkVolu

sousu

supplier

Volume of water

sourced from

desalination

Volume bulk

recycled purchased

(ML)

W9 11

(ML) /prop)

Volume of wasupplied -

Residential(incl nonpotab

e of bulk

(M

W

L)

10 W W12

(kL

ter

le)

Volum recyc

exled water ports

W15

Voluwater s

me of upplied -

ot(i

nonpo

of water lied - ercial, cipal, strialpotable)

herncl table)

AvAn

ResiW

Sup

ban ppliedWatered &

s)

erage nual dentialater plied

Volumsu

commuin

(incl n

e ppmni

duon

UrSuulk cycl

sse

(ML)(ML)

W4

(ML)

W7 W8

(ML)(ML)

W6

WA

TotalWater (Excl BIncl Re

LoTER UTILITY


2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08Col ref in KPIs WS Table 27 28 28 29 30 30 31 32 34 35 32 36 37 34 38 36 39

Sydney Water Corporation 459,379 520,845 26,133 25,536 485,512 546,381 290 324 1,652 1,402 5,995 7,212 130 632 0 0 13,352 14,917 0 0 21,129 24,163 4 4Hunter Water Corporation 73,944 71,087 2,394 3,296 76,338 74,383 372 356 0 0 1,875 1,984 1,967 2,269 0 0 218 218 0 0 4,060 4,471 5 6Sydney Catchment Authority

200607 NWI Nos >>>> W12 W13 W14 W151 Gosford City Council 13,179 13,422 1,040 1,346 14,219 14,768 210 217 0 0 0 0 0 0 0 212 277 0 212 277 2 22 Wyong Shire Council 14,195 13,034 14,195 227 243 0 0 0 832 852 0 0 381 391 0 1,233 1,223 9 83 Shoalhaven City Council 7,223 7,068 7,223 191 188 0 0 109 147 1,742 1,313 0 20 0 1,919 1,480 27 204 Rous County Council 0 0 0 5 MidCoast County Council 7,416 7,874 146 144 7,562 8,018 239 248 0 0 0 0 75 57 0 2 0 75 59 1 16 Tweed Shire Council 5,868 6,510 1,386 1,382 7,254 7,892 266 270 0 0 255 257 80 41 0 5 5 0 340 303 5 47 Port Macquarie-Hastings Council 8,229 8,336 8,229 323 317 0 0 41 158 262 107 0 0 0 0 265 0 38 Riverina Water County Council 0 0 0

10 Coffs Harbour City Council 6,703 6,127 6,703 280 302 0 0 86 93 487 637 0 63 60 0 636 790 10 1111 Albury City Council 3,386 4,137 900 154 4,286 4,291 204 211 0 0 0 0 2,114 1,056 0 2,354 3,137 0 4,468 4,193 100 9812 Fish River Water Supply 0 0 0 13 Tamworth Regional Council 3,319 3,253 935 1,052 4,254 4,305 237 236 0 0 0 72 1,468 1,488 0 0 0 1,468 1,560 34 3514 Clarence Valley Council 2,957 38 2,626 2,995 215 214 0 0 0 114 130 0 0 0 0 0 103 114 4 415 Eurobodalla Shire Council 3,255 3,125 94 62 3,349 3,187 193 183 0 0 23 184 142 0 0 0 59 0 273 243 8 816 Wingecarribee Shire Council 2,967 4,004 118 102 3,085 4,106 240 290 0 0 0 54 70 0 0 17 17 0 87 71 3 217 Queanbeyan City Council 3,480 3,740 236 250 3,716 3,990 239 250 0 0 0 0 20 0 0 56 0 81 56 2 118 Dubbo City Council 2,394 2,409 323 547 2,717 2,956 188 200 0 0 0 0 2,639 2,914 0 0 0 0 2,658 2,914 97 9919 Orange City Council 2,842 3,509 194 188 3,036 3,697 202 248 0 0 2,836 3,367 0 25 0 190 104 0 2,836 3,496 91 10021 Bathurst Regional Council 2,983 3,069 526 538 3,509 3,607 251 251 0 0 0 0 0 0 0 575 848 0 575 848 16 2422 Lismore City Council 3,263 3,265 3,263 269 267 0 0 0 0 182 33 0 0 0 0 182 33 6 123 Bega Valley Shire Council 1,869 2,049 1,869 190 161 0 0 0 457 616 156 0 0 0 0 608 613 31 3324 Ballina Shire Council 2,249 6 2,249 180 0 0 155 107 56 0 0 0 0 193 107 6 225 Kempsey Shire Council 1,926 2,560 86 54 2,012 2,614 226 293 0 0 15 34 96 11 0 1 0 119 46 6 226 Country Energy 1,344 1,316 140 136 0 0 641 649 0 0 0 0 0 0 641 649 48 4927 Byron Shire Council 3,025 225 2,818 3,250 287 325 0 0 0 340 776 343 0 48 40 0 824 723 29 22

28A Goldenfields Water (Reticulation) 0 0 0 28B Goldenfields Water (Bulk Supply) 0 0 0

9 Wagga Wagga City Council 4,827 616 5,675 5,443 250 236 15 13 273 257 348 280 0 122 56 0 747 606 15 11

LWU Range Max 14,195 1,382 14,219 14,768 323 325 13 3,367 2,914 0 3,137 0 4,468 4,193 100

LWU Range Min 1,869 38 1,344 1,316 140 136 0 0 0 0 0 0 0 33 1

Median of NMU Indicators shown in Table 3,625 225 3,613 3,990 232 243 0 107 33 0 17 0 575 606 8

WATER RESOURCESSEWAGE COLLECTED

WATER RESOURCESUSES OF RECYCLED WATER

(ML)

Volume of Recycled water

supplied (Commercial,

Industrial, Municipal)

Sewage collected per property


supplied (Residential)

(ML)

Total Sewage collected

Volume of waste ollected - esidential,

nonresidential and nontrade

waste

Volume of wastec

R

collected - trade wasteWATER UTILITY

W21W20W16 W17 W18 W19

(ML) (ML) (kL/property) (ML)


supplied (On-site)

(ML)


supplied (Environmental

)

W23

(ML)


supplied (Agricultural)

W24W22

(ML)

W27

(%)

Volume of Recycled water supplied (Other)

W25

(ML)

Total Recycled water supplied

(ML)

W26

Recycled water (% of effluent

recycled)


Assets

2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08Col ref in KPIs WS Table 38 43 40 45 42 46 23 48 44 50 46 51 52 48 56 54 64 56 65 58 66 62 68 69

ydney Water Corporation 9 9 20,824 20,896 83 83 30 31 23,520 23,708 71 71 2 2 35 30 1.5 1.5 94 91 5.8 5.6 90 64 1 1unter Water Corporation 5 5 4,638 4,692 47 47 17 17 4,523 4,556 45 46 0 0 37 30 1.3 1.2 85 80 4.2 3.6 63 50 62 51ydney Catchment Authority

SHS

200607 NWI Nos >>>> A1 A2 A3 A4 A5 A6 A7 A8 A9 A101 G2 W3 S4 R5 M6 T7 P8 R10 C11 Albu12 Fis13 Ta14 C15 Euro16 Win17 Qu18 Du19 O21 Bath22 Lism23 Bega Valley Shire Counc24 Balli25 Kempsey Shire Counci26 Co27 Byron Shire Counc

28

osford City Council 1 2 946 1,007 73 69 2 2 1,399 1,400 48 49 0 36 29 1.0 25 1 43 35 24 20yong Shire Council 1 1 1,107 1,120 53 53 6 6 1,199 1,210 48 48 0 4 4 1.0 1.0 26 28 1 1 38 47 3hoalhaven City Council 4 4 1,462 1,469 30 31 10 10 1,034 1,112 36 35 0 14 9 1.0 1.0 39 80 1 2 35 21 26ous County Council 2 2 76 80 1 idCoast County Council 2 2 1,195 1,187 29 30 12 12 922 947 35 34 0 10 9 1.0 1.1 60 86 1 2 37 23weed Shire Council 3 3 660 670 49 47 8 8 636 642 43 45 0 10 10 12 10 3ort Macquarie-Hastings Coun 4 4 753 768 39 37 6 6 580 595 44 44 0 4 2 1.8 1.0 95 39 3 1 15 13iverina Water County Council 8 4 1,593 1,631 17 17 20 13 1.6 1.3 143 126 2 2 offs Harbour City Council 1 1 668 603 34 39 5 5 602 649 36 34 0 9 7 1.0 1.0 47 49 2 2 68 69 47

ry City Council 1 1 563 530 40 41 4 4 464 484 45 42 0 15 8 2.6 1.2 99 46 4 2 194 196h River Water Supply 1 1 238 241 9 5 mworth Regional Council 5 5 606 639 30 32 5 5 480 496 37 37 0 12 28 5.4 7.0 154 202 4 6 57 69 8

larence Valley Council 1 0 1,180 1,189 17 17 11 8 328 328 39 43 0 10 19 55 44 12bodalla Shire Council 1 0 871 877 22 22 5 5 402 505 43 35 0 41 3 1.7 2.2 129 172 3 3 63 27 17

gecarribee Shire Council 3 3 620 668 28 27 5 5 455 460 31 31 0 133 61 48eanbeyan City Council 0 0 272 279 57 57 1 1 321 326 48 49 0 6 5 113 100 3bbo City Council 1 1 451 446 35 35 1 1 363 370 40 40 0 5 7 5.8 3.2 292 155 8 5 65 44 65

range City Council 2 2 481 481 32 33 2 2 405 382 37 39 0 1.0 1.9 73 143 2 5 111 123urst Regional Council 1 1 341 359 42 41 1 1 355 364 39 39 0 20 11 113 18 12ore City Council 0 0 335 337 41 41 3 3 337 345 36 35 0 22 20 2.2 1.0 144 43 5 2 108 123 72

il 0 0 576 576 24 24 6 6 314 390 34 30 0 7 7 1.1 1.1 76 77 2 2 25 3 4na Shire Council 1 1 338 339 40 41 4 4 304 308 41 41 0 3 4 2.9 1.0 169 37 6 1 26 28 10

l 1 2 539 542 20 23 7 7 255 270 35 33 0 9 12 4.4 1.9 298 119 5 2 6 3 12untry Energy 2 3 362 362 30 30 2 2 0 10 18 148 126 211

il 1 1 233 233 45 45 6 6 238 252 41 40 0 9 8 1.2 1.0 59 53 2 2 23 15 26A Goldenfields Water (Reticulatio 1 1 1,825 1,829 6 5 15 7 1.0 1.0 73 97 0 1

oldenfields Water (Bulk Sup28B G p 1 1 315 315 7 5 agga Wagga City Council 5 5 540 559 42 41 0 394 118 249

LWU Range Max 5 1,829 69 12 1,400 49 41 29 7.0 202 6 394 196 249

LWU Range Min 0 80 5 1 252 30 3 2 1.0 25 1 6 3 3

Median of NMU Indicators

9 W

shown in Table 1 576 34 5 472 40 10 9 1.1 78 2 57 44 17

SGE ASSETS

Property Connection Breaks and chokes per 100km of main

A13

(per 100km of main)(per 100km of

main)

WATER ASSETSASSETS

Infrastructure Leakage

Index(ILI)

Real lossses(L/km

main/day)

A11

Water main breaks per

100km of main

A8

(no./100km)

No. of WTWs providing full

treatment

A1

(No.)

Properties served per km of water main

A3 A9

Length of Water Mains

(excluding source transfer mains)

Properties served per km

of sge main

A6

Length of sewerage mains

& channels

Sge Main Breaks and chokes per

100km of main

A12

(no.)

WATER UTILITY

Real lossses(L/connection/d

ay)

A10

WATER ASSETS SGE ASSETS

Number of Sewage

Treatment Plants

A4 A7A5

(no.)

Number of Recycled

Water Treatment

Plants

A2

(no.)(km) (no.)(km)


Environmental

2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08Col ref in KPIs WS Table 67 70 69 71 71 72 73 73 75 74 77 75 79 76 81 78 79 80 81 83 82 87 84

ater Corporation 74 67 4 11 22 22 100 96 28 of 30 29 of 31 YES YES NO YES 100 100 83 150 11 234 240 90 64unter Water Corporation 0 0 56 56 44 44 99 87 15 of 17 11 of 17 YES YES YES NO 104 100 175 117 192 215 15 14 371 333 53 43

tchment Authority

Sydney WHSydney Ca

200607 NWI Nos >>>> E1 E2 E3 E4 E5 E6 E7 E8 E9 E101 G2 W3 S4 R5 M6 T7 P8 R

10 Co11 Albur12 Fish River13 Tamwo14 Cla15 Euro16 Wing17 Quea18 Du19 Oran21 Bathur22 Lismore23 Bega24 Ballina Shir25 Kempsey26 Co27 B

28

osford City Council 1 0.52 100 99.48 100 100 1 of 2 2 of 2 YES YES YES Yes 100 100 205 179 386 380 48 35yong Shire Council 91 92 10 8 99 100 5 of 6 6 of 6 YES YES NO Yes 100 100 18 28hoalhaven City Council 38 40 62 60 92 86 8 of 10 7 of 10 YES YES NO No 100 100 220 187 11 404 389 26 15ous County Council 34 idCoast County Council 44 13 56 87 95 98 9 of 12 10 of 12 YES YES NO No 100 100 155 156 12 328 307 7 2weed Shire Council 11 11 89 89 91 89 4 of 8 3 of 8 YES YES NO No 58 57 190 199 445 375 ort Macquarie-Hastings Coun 100 100 50 89 3 of 5 3 of 5 YES YES NO No 89 93 685 19 1iverina Water County Council 557

ffs Harbour City Council 58 58 42 42 YES YES NO Yes 100 100 1 3y City Council 100 100 86 87 2 of 3 3 of 4 YES YES NO No 0 0 282 401 282 8 3

Water Supply 278 rth Regional Council 100 100 4 of 5 5 of 5 YES YES NO Yes 96 97 49 23

rence Valley Council 2 3 98 97 0 of 11 4 of 8 YES YES YES No 0 35 13 21bodalla Shire Council 1 99 91 9 100 100 5 of 5 5 of 5 YES YES YES Yes 0 5 180 181 413 346 48 7ecarribee Shire Council 100 100 81 100 3 of 5 5 of 5 YES YES NO Yes 0 100 nbeyan City Council 100 100 100 100 1 of 1 1 of 1 YES YES Yes Yes 100 0 13 154 37 129 204 13 2

bbo City Council 100 100 57 70 0 of 1 0 of 1 YES YES NO No 100 100 483 240 13 646 722 13 5ge City Council 1 100 99 81 100 1 of 2 2 of 2 YES YES Yes Yes 79 100 280 243 455 505 20 13

st Regional Council 100 100 81 88 0 of 1 0 of 1 YES YES NO No 100 95 245 18 40 City Council 5 1 95 99 2 of 3 3 of 3 YES YES No Yes 82 4 6

Valley Shire Council 92 71 8 29 100 100 6 of 6 6 of 6 YES YES Yes Yes 0 0 172 26 21e Council 70 30 98 89 1 of 4 3 of 3 YES YES No No 100 100 4 5

Shire Council 26 19 74 81 70 74 5 of 7 5 of 7 YES YES NO No 100 0 207 180 1 332 340 26 30untry Energy 100 100 68 0 of 2 0 of 2 YES YES NO No 0 100 25 7

yron Shire Council 24 76 100 92 90 3 of 6 1 of 6 YES YES No No 100 100 12 13A Goldenfields Water (Reticulatio 1,627

oldenfields Water (Bulk Sup28B G p agga Wagga City Council 8 3 92 97 35 88 3 of 5 4 of 5 YES YES NO No 100 100 35 264 35 37 37

LWU Range Max 100 100 100 483 243 37 722 49 40

LWU Range Min 70 0 0 13 35 1 35 1 1

Median of NMU Indicators

9 W

shown in Table 90 100 100 206 181 12 346 18 13

OVERFLOWS

Sewer overflows to the

environment

E13

(per 100km of main)

Greenhouse emissionsWATER

E9

(t CO2 per 1,000 properties)

E11

TOTAL Net greenhouse emissions

E12


Compliance with

environmental regulator

E7

(YES/NO) (%)

Biosolids reused

E8


E5

(no.)

Public disclosure of

STW performance

E6

(YES/NO)

E3

(%)

% sge treated that was

compliant

E4

(%)

% sge treated to secondary

level

E2

(%)

% sge treated to primary level

E1

(%)

ENVIRONMENTAL

Greenhouse emissions

SEWERAGE

E10

WATER UTILITY

SEWAGE TREATMENT LEVELS SEWAGE TREATMENT COMPLIANCE BIOSOLIDS

Net greenhouse emissionsOTHER

GREENHOUSE GAS WS & SGE



% sge treated to tertiary level


Customers

2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08Col ref in KPIs WS Table 88 93 89 90 89 91 94 95 96 91 97

Sydney Water Corporation 4,308 4,322 1,595 1,608 126 129 1,721 1,737 4,181 4,195 1,557 1,570 115 118 1,672 1,688Hunter Water Corporation 506 511 202 205 14 15 216 221 486 491 191 194 14 14 205 209Sydney Catchment Authority

200607 NWI Nos >>>> C1 C21 Gosford City Council 159 158 67 67 3 3 69.3 69.6 155 155 65 65 3 3 67.6 68.22 Wyong Shire Council 142 143 55 56 4 3 58.1 59.0 140 141 54 56 3 3 57.4 58.33 Shoalhaven City Council 88 88 42 43 3 3 44.8 45.4 77 82 35 37 2 1 37.0 38.54 Rous County Council 113 113 5 MidCoast County Council 77 77 33 34 3 2 35.8 36.1 76 76 30 30 2 2 32.1 32.36 Tweed Shire Council 71 72 28 30 1 1 28.9 31.5 66 67 27 28 1 1 27.3 29.27 Port Macquarie-Hastings Coun 75 77 27 26 2 3 29.2 28.6 69 69 24 24 2 2 25.8 26.08 Riverina Water County Council 64 65 25 26 2 2 27.3 27.8

10 Coffs Harbour City Council 62 63 22 22 2 1 23.3 23.6 60 62 21 21 1 1 21.9 22.211 Albury City Council 48 48 21 20 2 2 22.6 21.9 48 47 19 19 2 2 21.0 20.412 Fish River Water Supply 62 62 13 Tamworth Regional Council 43 43 18 18 2 2 19.9 20.2 42 42 16 17 2 2 18.0 18.214 Clarence Valley Council 50 50 18 18 1 2 19.5 20.6 32 28 10 13 2 1 12.2 14.015 Eurobodalla Shire Council 35 37 18 18 1 1 18.9 19.0 35 37 17 17 1 1 17.3 17.416 Wingecarribee Shire Council 36 36 17 17 1 1 17.6 17.9 32 32 13 13 1 1 14.0 14.117 Queanbeyan City Council 36 36 15 15 1 1 15.5 16.0 36 36 15 15 1 1 15.5 16.018 Dubbo City Council 35 36 14 14 2 2 15.6 15.6 33 34 13 13 1 1 14.4 14.819 Orange City Council 35 36 14 15 2 2 15.6 16.1 35 36 13 14 2 1 15.5 14.921 Bathurst Regional Council 31 33 13 13 1 1 14.4 14.7 31 33 13 13 1 1 14.0 14.422 Lismore City Council 35 35 13 13 1 1 13.7 13.9 32 32 11 11 1 1 12.1 12.223 Bega Valley Shire Council 28 29 13 13 1 1 13.8 13.8 22 24 10 11 1 1 10.8 11.624 Ballina Shire Council 33 32 12 12 1 2 13.4 13.9 33 31 12 12 1 1 12.5 12.525 Kempsey Shire Council 25 23 10 10 2 2 12.1 12.2 20 18 8 8 1 1 8.9 8.926 Country Energy 20 19 10 10 1 1 10.7 10.8 19 19 9 9 1 1 9.6 9.727 Byron Shire Council 29 29 9 9 1 1 10.5 10.5 29 29 9 9 1 1 9.8 10.0

28A Goldenfields Water (Reticulatio 21 21 8 7 3 3 10.6 9.9 28B Goldenfields Water (Bulk Supp 38 38

9 Wagga Wagga City Council 57 57 21 22 2 2 22.7 23.0

LWU Range Max 158 67 3 69.6 155 65 3 68.2

LWU Range Min 19 7 1 9.9 18 8 1 8.9

Median of NMU Indicators shown in Table 38 17 2 18.4 36 15 1 16.0

Connected nonresidential

properties - sewerage

C7

Total connected properties - sewerage

Total population - sewerage

C5

('000)

C8

('000)

Connected residential properties - sewerage

CUSTOMERSWS CUSTOMERS SGE CUSTOMERS

('000)

Total connected properties - water

supply

C4

('000)

C6C3

Connected residential

properties - water supply

C2

Total population - water supply

C1

Connected nonresidential

properties - water supplyWATER UTILITY

('000)('000) ('000) ('000)

2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08Col ref in KPIs WS Table 97 100 105 104 113 108 109 106 117 110 119 111 121 112 123 113 125 114 129 116 131 118

Sydney Water Corporation 0.8 0.9 0.4 0.5 0.8 0.9 2.5 5.3 4.7 8.1 83.2 88.5 141 167 137 143 6 5 1 2 0 0Hunter Water Corporation 3.9 2.8 8.2 4.0 35.2 26.5 5.6 3.1 44 39 61 56 177 118 151 144 372 225 4 8 0 0Sydney Catchment Authority

200607 NWI Nos >>>> C3 C5 C7 C6 C8 C10 C11 C12 C13 C141 Gosford City Council 56 94 65 45 120 134 280 181 0 0 1 72 Wyong Shire Council 7 3 2 2 9 11 88 150 202 186 165 33 39 0 0 0 0.23 Shoalhaven City Council 3 3 100 1 1 0 04 Rous County Council 95 5 MidCoast County Council 31 27 52 27 13 12 0 97 65 7 5 0 0.46 Tweed Shire Council 1 1 32 23 6 8 34 31 0 0 0 0.17 Port Macquarie-Hastings Coun 6 6 22 22 4 3 1 0.2 35 31 86 180 210 12 7 1 0 0 0.18 Riverina Water County Council 3 4 3 9 0.9 14 99 1 1 0 0

10 Coffs Harbour City Council 3 3 25 26 26 34 0 0 53 64 6 2 11 Albury City Council 49 51 0 0 0 012 Fish River Water Supply 98 13 Tamworth Regional Council 6 4 0 014 Clarence Valley Council 8 9 0 13 15 1 1.5 21.8 0 0 0 015 Eurobodalla Shire Council 0 0 0 216 Wingecarribee Shire Council 19 10 100 6 7 0 217 Queanbeyan City Council 0 34 39 26 27 14 8.5 75 78 0 0 18 Dubbo City Council 82 112 179 60 91 26 20 0 0 0 019 Orange City Council 1 0 021 Bathurst Regional Council 11 24 79 55 29 29 0 107 0 022 Lismore City Council 3 0 4 58 31 33 0 87 75 150 208 0 0 0 023 Bega Valley Shire Council 87 2 0 0 124 Ballina Shire Council 6 10 99 120 120 120 120 0 25 Kempsey Shire Council 1 0.4 1 0.2 0 2 0.1 1 3 1 1 0 026 Country Energy 0.1 0 1 0.1 0 1 0.3 2 0 1 0 027 Byron Shire Council 4 0.5 2 0 0 0

28A Goldenfields Water (Reticulation) 1 5 0 028B Goldenfields Water (Bulk Supp 0

9 Wagga Wagga City Council 89 60

LWU Range Max 56 94 58 9 97 107 100 210 165 181 7

LWU Range Min 0 0 0 0 1 3 0 45 91 7 0

Median of NMU Indicators shown in Table 4 3 22 0 42 51 92 191 127 29 0

WS

C18

(per 1000 props)

No. of restrictions

applied for non-payment of bills


% of calls answered by an

operator within 30 secs

C14

Billing and account

complaints - water supply & sewerage

C12

COMPLAINTS & INTERRUPTIONSWS SGEWS & SGE

(per 1000 props)

No. of legal actions applied

for non-payment of bills

C19

(per 1000 props)

Average frequency of unplanned

interruptions - water

C17

(min)

Av break/choke repair time

C16

(min)

Av duration of unplanned

interruptions

C15

Total water and sewerage complaints

Water quality complaints

C9


Sewage service complaints

(including odour complaints)

C11


Water service complaints

C10

WS

WATER UTILITY

SGE


(per 1000 properties) (%)

C13


Health

2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08Col ref in KPIs WS Table 133 121 135 122 137 123 139 124 141 125 143 126 127

Sydney Water Corporation ADWG 2004 ADWG 2004 13 of 13 13 of 13 100 100 13 of 13 13 of 13 Yes Yes ISO 9001ISO 9001 Yes YesHunter Water Corporation ADWG 2004 ADWG 2004 3 of 3 4 of 4 99.8 100 3 of 3 4 of 4 No No ADWG ADWG Yes YesSydney Catchment Authority ADWG 2004 ADWG 2004

200607 NWI Nos >>>> H1 H2 H3 H4 H5 H6 H71 Gosford City Council ADWG 2004 ADWG 2004 1 of 1 1 of 1 100 100 0 of 1 1 of 1 No No No No Yes Yes2 Wyong Shire Council ADWG 2004 ADWG 2004 1 of 1 1 of 1 100 100 1 of 1 1 of 1 No No No No Yes Yes3 Shoalhaven City Council ADWG 2004 ADWG 2004 4 of 4 4 of 4 100 100 4 of 4 4 of 4 No No No HACCP Yes Yes4 Rous County Council ADWG 2004 ADWG 2004 2 of 2 1 of 2 100 100 2 of 2 1 of 2 No No ADWG ADWG Yes Yes5 MidCoast County Council ADWG 2004 ADWG 2004 4 of 4 2 of 4 100 91 2 of 4 2 of 4 No Yes No ADWG Yes Yes6 Tweed Shire Council ADWG 2004 ADWG 2004 3 of 3 3 of 3 98 100 2 of 3 2 of 3 No No No ADWG Yes Yes7 Port Macquarie-Hastings Coun ADWG 2004 ADWG 2004 4 of 4 5 of 5 100 100 4 of 4 5 of 5 No No No ADWG Yes Yes8 Riverina Water County Council ADWG 2004 ADWG 2004 13 of 15 13 of 14 99 99 14 of 15 12 of 14 Yes Yes ADWG HACCP Yes Yes

10 Coffs Harbour City Council ADWG 2004 ADWG 2004 3 of 3 3 of 3 100 100 3 of 3 3 of 3 No No No ADWG Yes Yes11 Albury City Council ADWG 2004 ADWG 2004 2 of 2 3 of 4 100 75 2 of 2 4 of 4 No No No No Yes Yes12 Fish River Water Supply ADWG 2004 ADWG 2004 0 of 1 1 of 1 100 0 of 1 1 of 1 No No No No Yes Yes13 Tamworth Regional Council ADWG 2004 ADWG 2004 6 of 7 6 of 7 100 98 5 of 7 5 of 7 No No No No Yes Yes14 Clarence Valley Council ADWG 2004 ADWG 2004 4 of 7 3 of 5 98 5 of 5 No No No No Yes Yes15 Eurobodalla Shire Council ADWG 2004 ADWG 2004 1 of 1 100 0 of 1 No No No No Yes Yes16 Wingecarribee Shire Council ADWG 2004 ADWG 2004 3 of 3 2 of 2 100 100 2 of 3 2 of 2 No No No No Yes Yes17 Queanbeyan City Council ADWG 2004 ADWG 2004 1 of 1 1 of 1 100 100 1 of 1 1 of 1 No No No No Yes Yes18 Dubbo City Council ADWG 2004 ADWG 2004 0 of 1 1 of 1 99 100 1 of 1 1 of 1 No No No No Yes Yes19 Orange City Council ADWG 2004 ADWG 2004 2 of 2 2 of 2 100 100 2 of 2 2 of 2 No No No No Yes Yes21 Bathurst Regional Council ADWG 2004 ADWG 2004 1 of 1 1 of 1 99 100 1 of 1 1 of 1 No No No No Yes Yes22 Lismore City Council ADWG 2004 ADWG 2004 1 of 1 1 of 1 97 100 1 of 1 1 of 1 No No No No Yes Yes23 Bega Valley Shire Council ADWG 2004 ADWG 2004 6 of 6 6 of 6 100 100 3 of 6 6 of 6 No No No No Yes Yes24 Ballina Shire Council ADWG 2004 ADWG 2004 1 of 1 1 of 1 100 100 3 of 3 1 of 1 No No Yes ADWG Yes Yes25 Kempsey Shire Council ADWG 2004 ADWG 2004 6 of 9 7 of 8 99 100 6 of 9 7 of 8 No No No NHMRC Yes Yes26 Country Energy ADWG 2004 ADWG 2004 2 of 2 2 of 2 100 100 1 of 2 2 of 2 No No No No Yes Yes27 Byron Shire Council ADWG 2004 ADWG 2004 1 of 1 1 of 1 100 100 1 of 1 1 of 1 No No No ADWG Yes Yes

28A Goldenfields Water (Reticulatio ADWG 2004 ADWG 2004 1 of 1 1 of 1 100 100 1 of 1 1 of 1 No No ADWG ADWG Yes Yes28B Goldenfields Water (Bulk Supp ADWG 2004 ADWG 2004 3 of 3 2 of 3 100 95 3 of 3 3 of 3 No No ADWG ADWG Yes Yes

9 Wagga Wagga City Council

LWU Range Max 100

LWU Range Min 75

Median of NMU Indicators shown in Table 100

No. of zones with chemical

compliance

H4

No. of zones with microbiological

compliance

WS

Risk based drinking water

plan

H6H2

Water quality guidelines

H1

Public disclosure

HEALTH


Health

2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08Col ref in KPIs WS Table 133 121 135 122 137 123 139 124 141 125 143 126 127

Sydney Water Corporation ADWG 2004 ADWG 2004 13 of 13 13 of 13 100 100 13 of 13 13 of 13 Yes Yes ISO 9001ISO 9001 Yes YesHunter Water Corporation ADWG 2004 ADWG 2004 3 of 3 4 of 4 99.8 100 3 of 3 4 of 4 No No ADWG ADWG Yes YesSydney Catchment Authority ADWG 2004 ADWG 2004

200607 NWI Nos >>>> H1 H2 H3 H4 H5 H6 H71 Gosford City Council ADWG 2004 ADWG 2004 1 of 1 1 of 1 100 100 0 of 1 1 of 1 No No No No Yes Yes2 Wyong Shire Council ADWG 2004 ADWG 2004 1 of 1 1 of 1 100 100 1 of 1 1 of 1 No No No No Yes Yes3 Shoalhaven City Council ADWG 2004 ADWG 2004 4 of 4 4 of 4 100 100 4 of 4 4 of 4 No No No HACCP Yes Yes4 Rous County Council ADWG 2004 ADWG 2004 2 of 2 1 of 2 100 100 2 of 2 1 of 2 No No ADWG ADWG Yes Yes5 MidCoast County Council ADWG 2004 ADWG 2004 4 of 4 2 of 4 100 91 2 of 4 2 of 4 No Yes No ADWG Yes Yes6 Tweed Shire Council ADWG 2004 ADWG 2004 3 of 3 3 of 3 98 100 2 of 3 2 of 3 No No No ADWG Yes Yes7 Port Macquarie-Hastings Coun ADWG 2004 ADWG 2004 4 of 4 5 of 5 100 100 4 of 4 5 of 5 No No No ADWG Yes Yes8 Riverina Water County Council ADWG 2004 ADWG 2004 13 of 15 13 of 14 99 99 14 of 15 12 of 14 Yes Yes ADWG HACCP Yes Yes

10 Coffs Harbour City Council ADWG 2004 ADWG 2004 3 of 3 3 of 3 100 100 3 of 3 3 of 3 No No No ADWG Yes Yes11 Albury City Council ADWG 2004 ADWG 2004 2 of 2 3 of 4 100 75 2 of 2 4 of 4 No No No No Yes Yes12 Fish River Water Supply ADWG 2004 ADWG 2004 0 of 1 1 of 1 100 0 of 1 1 of 1 No No No No Yes Yes13 Tamworth Regional Council ADWG 2004 ADWG 2004 6 of 7 6 of 7 100 98 5 of 7 5 of 7 No No No No Yes Yes14 Clarence Valley Council ADWG 2004 ADWG 2004 4 of 7 3 of 5 98 5 of 5 No No No No Yes Yes15 Eurobodalla Shire Council ADWG 2004 ADWG 2004 1 of 1 100 0 of 1 No No No No Yes Yes16 Wingecarribee Shire Council ADWG 2004 ADWG 2004 3 of 3 2 of 2 100 100 2 of 3 2 of 2 No No No No Yes Yes17 Queanbeyan City Council ADWG 2004 ADWG 2004 1 of 1 1 of 1 100 100 1 of 1 1 of 1 No No No No Yes Yes18 Dubbo City Council ADWG 2004 ADWG 2004 0 of 1 1 of 1 99 100 1 of 1 1 of 1 No No No No Yes Yes19 Orange City Council ADWG 2004 ADWG 2004 2 of 2 2 of 2 100 100 2 of 2 2 of 2 No No No No Yes Yes21 Bathurst Regional Council ADWG 2004 ADWG 2004 1 of 1 1 of 1 99 100 1 of 1 1 of 1 No No No No Yes Yes22 Lismore City Council ADWG 2004 ADWG 2004 1 of 1 1 of 1 97 100 1 of 1 1 of 1 No No No No Yes Yes23 Bega Valley Shire Council ADWG 2004 ADWG 2004 6 of 6 6 of 6 100 100 3 of 6 6 of 6 No No No No Yes Yes24 Ballina Shire Council ADWG 2004 ADWG 2004 1 of 1 1 of 1 100 100 3 of 3 1 of 1 No No Yes ADWG Yes Yes25 Kempsey Shire Council ADWG 2004 ADWG 2004 6 of 9 7 of 8 99 100 6 of 9 7 of 8 No No No NHMRC Yes Yes26 Country Energy ADWG 2004 ADWG 2004 2 of 2 2 of 2 100 100 1 of 2 2 of 2 No No No No Yes Yes27 Byron Shire Council ADWG 2004 ADWG 2004 1 of 1 1 of 1 100 100 1 of 1 1 of 1 No No No ADWG Yes Yes

28A Goldenfields Water (Reticulatio ADWG 2004 ADWG 2004 1 of 1 1 of 1 100 100 1 of 1 1 of 1 No No ADWG ADWG Yes Yes28B Goldenfields Water (Bulk Supp ADWG 2004 ADWG 2004 3 of 3 2 of 3 100 95 3 of 3 3 of 3 No No ADWG ADWG Yes Yes

9 Wagga Wagga City Council

LWU Range Max 100

LWU Range Min 75

Median of NMU Indicators shown in Table 100

No. of zones with chemical

compliance

H4

No. of zones with microbiological

compliance

WS

Risk based drinking water

plan

H6H2

Water quality guidelines

H1

Public disclosure

HEALTH

of WQ

performance

H7

Risk based water quality plan externally accredited

H5

% population with

microbiological compliance

H3

WATER UTILITY



Residential charges and bills

Tariff structureFree water

allowance1st step

Usage charge 1st step

2nd step

Usage charge

2nd step

3rd step

Usage charge

3rd step

4th step

Usage charge

4th step

5th step

Usage charge

5th step

Special levies

Income retained

from special levies

P1 P1-1 P1-12 P1-13

Basis $ kL limit $/kL kL limit $/kL kL limit $/kL kL limit $/kL kL limit $/kL $ (Yes/No)

2007/08 2007/08 2007/09 2007/10 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08Col ref in KPIs WS Table 10 11 12 12 13 14 15 16 17 18 29 30 31 33 32 35 33 19 34 20 35

Sydney Water Corporation Inclining Block 56.71 1.34 >400 1.83 325 186 308 306 4 4 4 4Hunter Water Corporation Inclining Block 38.24 1.20 >1000 1.18 278 177 255 251 3 3 3 3Sydney Catchment Authority

0607 Nos >>>>

osford City Council Two Part 0 Connection size 85 All 1.38 15 No 361 135 248 271yong Shire Council Two Part 0 Connection size 95 All 1.38 15 No 371 146 264 296

hoalhaven City Council Inclining Block 0 Connection size 61 <450 0.95 >450 1.43 No No 251 144 211 198 4 4 4 4ous County CouncilidCoast County Council Inclining Block 0 Meter size 130 <200 1.45 >200 1.65 No No 420 149 355 346 4 4 4 4weed Shire Council Two Part 0 Meter size 95 All 1.23 No No 341 174 318 325 2 2 2 2ort Macquarie-Hastings Council Inclining Block 0 Meter size 110 <270 1.53 >270 3.06 No No 416 154 327 346 4 4 4 4iverina Water County Council Two Part 0 Uniform charge 80 All 0.75 No No 230 327 375 325 4 4 4 4offs Harbour City Council Inclining Block 0 Uniform charge 108 <365 1.89 >365 2.27 No No 486 169 430 428 4 4 4 4bury City Council Inclining Block 0 Meter size 87 <225 0.50 >225 1.00 No No 187 193 238 184 3 3

River Water Supplyrth Regional Council Inclining Block 0 Connection size 170 <400 0.90 401-80

1 G2 W3 S4 R5 M6 T7 P8 R

10 C11 Al12 Fish 13 Tamwo 0 1.35 >800 2.03 No No 350 192 345 343 4 4 4 4

larence Valley Council Inclining Block 0 Connection size 104 <450 1.13 >450 1.70 No No 330 178 289 331 4 4 4 4alla Shire Council Inclining Block 0 Meter size 285 <450 1.60 >450 2.40 No No 605 119 404 475

arribee Shire Council Inclining Block 0 Meter size 99 <300 1.24 >300 1.85 No No 347 168 364 307yan City Council Inclining Block 0 Meter size 254 <176 1.60 >176 2.15 No No 587 188 570 562

ubbo City Council Inclining Block 0 Meter size 116 <550 0.87 >550 1.38 No No 290 322 485 395nge City Council Inclining Block 0 Connection size 106 <450 1.46 >450 2.19 No No 398 178 558 375

st Regional Council Inclining Block 0 Connection size 269 <300 0.45 >300 0.90 No No 359 241 384 377e City Council Two Part 0 Connection size 100 All 1.35 No No 370 163 312 320

ley Shire Council Two Part 0 Connection size 130 All 2.10 No No 550 144 361 433lina Shire Council Inclining Block 0 Connection size 100 <350 1.07 >350 1.60 No No 314 186 273 299mpsey Shire Council Two Part 0 Uniform charge 276 All 0.99 No No 473 169 428 442

ountry Energy Inclining Block 0 Connection size 209 <400 0.79 >400 2.36 No No 367 284 396 430on Shire Council Two Part 0 Connection size 115 All 1.27 No No 369 181 320 344

oldenfields Water (Reticulation) Two part 0 Uniform charge 204 All 1.14 No No 432 252 527 491 4 4 4 4oldenfields Water (Bulk Supply)agga Wagga City Council

NMU Range Max 285 2.10 3.06 2.03 605 327 570 562 4

NMU Range Min 61 0.45 0.90 2.03 187 119 211 184 2

Median of NMU Indicators shown in

14 C15 Eurobod16 Wingec17 Queanbe18 D19 Ora21 Bathur22 Lismor23 Bega Val24 Bal25 Ke26 C27 Byr

28A G28B G

9 W

Table 109 1.24 1.70 2.03 368 176 358 345 4

(kL)

WATER UTILITY

(no.)


(TRB)

($ per assessment) (no.)

P3

($ per assessment)

Average Annual Residential Water

Supplied

P2-1

Annual Bill based on 200kL/a

P2

WATER SUPPLY

RESIDENTIAL CHARGES AND BILLS

Number of bills per annum

P3-2

Number of meter

readings per annum

P3-1P1-5 P1-6 P1-7

Fixed charge

P1-2 P1-3 P1-4


Income from Special Levies

Retained by Utility

P4-4

Description (Yes/No)

2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08Col ref in KPIs WS Table 36 37 38 39 40 41 42 43 44 45 46

Sydney Water Corporation 389 408 0 0 0 0 389 408 4 4 4 714Hunter Water Corporation 284 + usage 303 + usage 0.44 0.46 Environmental 0 53 Yes 349 378 344 3 3 627 3 594Sydney Catchment Authority

0607 Nos >>>>

1 Gosford City Council Fixed Charge 376 385 0 0 NSW Govt Levy 15 0 385 376 385 746 624 6562 Wyong Shire Council Fixed Charge 381 394 0 0 NSW Govt Levy 15 0 394 381 394 765 644 6913 Shoalhaven City Council Fixed Charge 526 541 0 0 0 0 0 541 526 541 4 4 792 737 7394 Rous County Council5 MidCoast County Council Fixed Charge 610 646 0 0 0 0 0 646 610 646 4 4 1,066 965 9926 Tweed Shire Council Fixed Charge 473 492 0 0 0 0 0 492 473 492 2 2 833 791 8177 Port Macquarie-Hastings Council Fixed Charge 421 484 0 0 0 0 0 484 421 484 4 4 900 747 8308 Riverina Water County Council Fixed Charge 0 0 230 32510 Coffs Harbour City Council Fixed Charge 589 600 0 0 0 0 0 600 589 600 4 4 1,086 1,019 1,02811 Albury City Council Fixed Charge 355 392 0 0 0 0 0 392 355 392 3 3 579 593 57612 Fish River Water Supply13 Tamworth Regional Council Fixed Charge 540 605 0 0 0 0 0 605 540 605 4 4 955 885 94814 Clarence Valley Council Fixed Charge 480 530 0 0 0 0 0 530 480 530 4 4 860 769 86115 Eurobodalla Shire Council Fixed Charge 520 553 0 0 0 0 0 553 520 553 1,158 924 1,02816 Wingecarribee Shire Council Fixed Charge 500 515 0 0 0 0 0 515 500 515 862 863 82217 Queanbeyan City Council Fixed Charge 305 314 0 0 0 0 0 314 305 314 901 875 87618 Dubbo City Council Fixed Charge 434 455 0 0 0 0 0 455 434 455 745 918 85019 Orange City Council Fixed Charge 273 283 0 0 0 0 0 283 273 283 680 831 65821 Bathurst Regional Council Fixed Charge 351 363 0 0 0 0 0 363 351 363 722 735 74022 Lismore City Council Fixed Charge 445 461 0 0 0 0 0 461 445 461 831 757 78123 Bega Valley Shire Council Fixed Charge 648 890 0 0 0 0 0 890 648 890 1,440 1,009 1,32324 Ballina Shire Council Fixed Charge 360 400 0 0 0 0 0 400 360 400 714 633 69925 Kempsey Shire Council Fixed Charge 517 553 0 0 0 0 0 553 517 553 1,026 945 99526 Country Energy Fixed Charge 298 328 0 0 0 0 0 328 298 328 695 694 75827 Byron Shire Council ed Charge + Usage Cha 510+usage 544* 1.20 1.08 1 0 0 724 681 706 1,093 1,002 1,051

28A Goldenfields Water (Reticulation) 432 49128B Goldenfields Water (Bulk Supply)

9 Wagga Wagga City Council Fixed Charge 320 333 0 0 0 0 0 333 320 333 333 333

NMU Range Max 648 890 1.08 15 890 681 890 4 1,440 1,323

NMU Range Min 273 283 0.00 0 283 273 283 2 230 325

Median of NMU Indicators shown in Table 439 472 0.00 0 484 445 484 4 831 817

Fixed charge min

P4-1

($)

Special Levies

P4-3

($/kL)

WATER UTILITY

($ per assessment)

WS & SGE


WS + Sge

P7

($ per assessment)

P8

(no.)

Tariff Structure

P4

Usage charge

RESIDENTIAL CHARGES & BILLS

P3-7


P5P4-2


(TRB)

P6

($ per assessment)($ per assessment)

Number of bills per annum

SEWERAGE

Typical Residential Bill (TRB) WS + Sge


Financial

2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08Col ref in KPIs WS Table 31 47 32 48 49 34 50 34 51 52 53 35 54 39 55 39 56 39 57 40 58 59 42 60 43 61

Sydney Water Corporation 776,872 737,929 865,477 908,622 1,624,900 1,688,470 82 84 451 425 518 538 944 972 6.0 5.0 7,881,873 8,889,412 15,929,128 20,069,452 260 336 190 261 445 589 228,731 910,061 406,755 443,610Hunter Water Corporation 101,372 87,298 100,004 110,102 202,666 200,257 65 66 469 396 488 528 937 908 4.0 4.0 1,044,526 1,486,197 1,548,715 1,622,182 210 186 228 259 427 431 61,431 37,634 43,646 43,440Sydney Catchment Authority 151,160 160,107 87,824 72,890

0607 Nos >>>> F1 F2 F3 F4 F5 F6 F7 F8

1 Gosford City Council 25,708 23,586 29,766 29,076 55,613 52,662 68 70 339 427 756 1.9 2.1 455,081 374,675 310 270 266 261 576 525 22,074 14,8392 Wyong Shire Council 39,184 29,151 28,537 25,736 67,721 54,887 66 69 494 441 930 1.9 2.3 454,986 388,314 314 276 284 300 597 573 15,205 3,7623 Shoalhaven City Council 15,296 15,238 27,436 28,765 42,617 44,003 62 67 336 747 969 1.9 2.0 281,440 432,546 218 233 369 397 588 569 8,678 18,9774 Rous County Council 9,487 12,320 9,634 12,320 5 0.1 0.2 308,562 15,6225 MidCoast County Council 18,114 18,178 24,110 25,741 41,725 43,919 72 71 504 796 1217 2.3 2.3 259,957 393,492 258 326 416 404 674 687 33,293 23,3056 Tweed Shire Council 20,756 20,829 23,212 28,067 43,692 48,896 72 70 676 1014 1553 1.6 2.5 338,801 451,855 289 287 333 372 622 632 8,400 51,6057 Port Macquarie-Hastings Council 16,174 16,741 12,944 15,361 28,911 32,102 74 74 585 591 1122 2.4 2.1 335,985 179,883 282 239 344 376 626 581 3,481 9,5858 Riverina Water County Council 18,060 16,671 18,004 16,671 80 77 600 600 1.1 1.1 136,485 277 285 277 285 8,317

10 Coffs Harbour City Council 14,184 16,459 18,971 21,474 33,158 37,933 78 79 698 967 1609 1.4 1.2 192,169 260,562 227 236 388 415 615 627 23,867 45,33211 Albury City Council 8,916 7,790 10,382 11,623 19,298 19,413 70 52 355 571 885 1.7 1.5 180,156 142,000 228 270 330 319 559 567 3,827 4,20112 Fish River Water Supply 7,149 7,15413 Tamworth Regional Council 12,003 14,001 12,231 14,345 24,234 28,346 60 55 694 788 1406 1.5 1.3 152,295 98,447 340 333 322 269 662 576 10,023 5,28914 Clarence Valley Council 24,635 30,271 8,971 10,034 33,606 40,305 73 71 1473 718 1961 2.2 1.0 212,489 60,367 246 244 344 356 590 486 51,726 7,11215 Eurobodalla Shire Council 10,104 12,091 10,955 11,890 20,629 23,981 43 40 637 682 1264 1.7 1.6 142,979 153,689 329 326 394 441 723 731 17,247 4,25816 Wingecarribee Shire Council 9,716 7,978 10,174 9,726 19,842 17,704 65 68 447 688 991 1.4 1.6 95,713 120,544 249 292 325 324 575 549 3,601 3,80217 Queanbeyan City Council 10,378 10,326 5,682 7,565 16,099 17,891 61 57 647 474 1121 1.0 0.9 104,499 109,954 525 349 227 274 752 623 1,272 4,59718 Dubbo City Council 11,013 8,467 8,668 9,463 19,694 17,930 83 75 542 641 1147 0.9 1.0 167,887 134,779 444 437 324 335 768 754 2,375 1,85319 Orange City Council 12,280 10,246 7,669 10,654 19,958 20,900 75 72 637 715 1300 1.2 1.2 116,029 91,990 300 317 261 318 561 612 1,022 64421 Bathurst Regional Council 8,474 8,993 7,160 6,678 15,648 15,671 43 38 611 465 1064 1.2 1.2 121,231 67,705 403 373 324 317 727 682 4,011 1,74422 Lismore City Council 5,650 6,355 7,136 8,732 12,718 15,087 71 68 459 714 1089 1.7 1.6 73,777 174,365 337 377 331 386 667 717 3,259 4,75823 Bega Valley Shire Council 6,868 7,980 8,195 11,762 16,347 19,742 66 71 578 1013 1430 0.9 1.2 96,355 109,710 348 336 511 574 858 819 2,830 20,82624 Ballina Shire Council 5,328 5,975 7,384 8,872 12,677 14,847 66 67 429 708 1066 2.4 1.9 81,738 87,401 342 369 383 456 725 779 517 4,36925 Kempsey Shire Council 6,622 6,708 5,704 6,118 12,408 12,826 38 38 548 686 1048 1.0 1.9 219,915 104,086 277 305 346 365 623 571 1,779 1,98526 Country Energy 11,760 3,584 15,350 59 1.9 869 234 110327 Byron Shire Council 4,705 4,618 9,534 9,903 14,239 14,521 71 66 440 991 1382 1.1 1.0 48,637 147,842 377 412 516 529 893 915 1,452 6,007

A Goldenfields Water (Reticulation) 6,262 5,502 6,219 5,502 66 61 555 555 1.6 104,572 308 338 308 338 2,449B Goldenfields Water (Bulk Supply) 6,539 5,430 6,539 5,430 61 100,607 9,937

9 Wagga Wagga City Council 11,491 12,309 11,491 12,309 534 1.3 1.3 211 253 211 253 13,643

NMU Range Max 39,184 30,271 29,823 29,076 67,721 54,887 83 79 1,473 1,014 1,961 2.4 2.5 455,081 451,855 869 437 516 574 51,726 51,605

NMU Range Min 4,705 4,618 3,584 6,118 6,219 5,430 38 5 336 427 555 0.0 0.2 48,637 60,367 218 233 211 253 517 644

Median of NMU Indicators shown in

2828

Table 10,378 10,326 10,149 11,693 18,651 18,672 67 68 555 698 1,121 1.4 1.4 152,295 142,000 309 317 331 361 4,011 5,024

F11

(%)

Written Down Replacement Cost

of Sge Assets

F10

($'000) ($/prop)

F12

($/prop)

WS

Written Down Replacement Cost

of WS Assets

F9

($'000)

F6

($/property)

Income for Utility

F7

($/property)

WATER UTILITY

($'000) ($'000)

F1

($'000) (%)($'000) ($'000)

Operating cost OMA

F3F2 F8

Total Revenue Water

(excludes gain/loss on disposal of

assets)

F4

Revenue per property for

WS

F5

SGE WS & SGEWS

FINANCIAL

($/prop)

WS & SGE WS SGEWS

($/property)

Revenue per property for

Sge

SGE

F15

WS + SGE

Combined Operating cost OMA

F13 F14

Total WaterCapital

Expenditure

WS SGE

Total SgeCapital

Expenditure

Res Revenue from Usage

Charges

Total Income WS + Sge

(includes gain/loss on disposal of

assets)

Revenue from CSOs

Operating cost OMA

Total Revenue Sewerage(excludes

gain/loss on disposal of

assets)

SGE


2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08Col ref in KPIs WS Table 62 49 63 50 64 48 65 51 66 51 67 52 68 53 69 54 70 55 71 56 72 57 73

Sydney Water Corporation 635,486 1,353,670 1.9 -0.5 1.9 1.2 1.9 0.7 140,000 190,000 41.7 105.3 45 62 2.4 0.9 335,978 180,500 89,676 91,295 0 0 0 0Hunter Water Corporation 105,077 81,074 3.5 2.0 1.5 2.3 2.3 2.2 35,100 34,600 59 96 23 30 5.9 3.2 59,212 36,035 8,993 8,958 0 0 0 2,627Sydney Catchment Authority 16,581 6,164 90 75 21,812 4,681

0607 Nos >>>> F11 F13 F14 F12 F15 F16 F17 F18 F19 F20 F21

1 Gosford City Council 32,302 36,913 -0.4 -0.3 1.4 1.3 0.4 0.4 947 1,746 437 -2 0 >100 4 4,002 400 1038 1115 203 814 0 20322 Wyong Shire Council 52,954 18,967 3.2 0.0 1.4 -1.2 2.3 -0.5 0 0 0 6 8 22 0 -5,771 -25,221 1294 1306 2567 702 0 403 Shoalhaven City Council 41,545 27,655 0.6 -0.3 2.2 1.6 1.5 0.9 2,560 2,208 65 1 1 >100 4 17,964 3,387 830 876 0 0 10624 87384 Rous County Council 32,494 15,622 0.3 -0.2 0.3 -0.2 0 0 0 10 >100 0 1,012 -11,150 11 10 0 05 MidCoast County Council 44,199 56,598 2.4 0.2 1.2 -0.1 1.6 0.0 0 0 0 9 16 >100 0 10,699 -19,045 952 952 2450 2048 0 06 Tweed Shire Council 52,219 64,535 1.4 1.3 0.2 1.0 0.7 1.1 0 0 0 -6 -6 >100 >100 7,726 6,541 720 713 0 0 132 457 Port Macquarie-Hastings Council 29,070 13,066 1.1 0.7 0.1 0.3 0.8 0.6 753 0 0 -5 -2 >100 8 2,424 -2,978 688 656 140 0 2 68 Riverina Water County Council 8,465 8,317 5.1 3.4 5.1 3.4 0 0 0 -7 6 >100 3,207 4,561 201 187 0 0

10 Coffs Harbour City Council 21,166 69,199 2.9 3.7 3.0 2.8 3.0 3.2 0 0 0 -4 13 >100 2 12,974 4,393 452 471 0 0 1487 526611 Albury City Council 4,667 8,028 -0.3 -0.8 0.1 1.3 -0.1 -0.2 0 0 0 2 3 30 0 -4,213 -2,210 331 286 0 0 0 012 Fish River Water Supply 0 2,033 013 Tamworth Regional Council 7,332 15,312 2.7 3.0 6.4 6.9 4.2 4.6 1,051 1,048 9 -18 -12 >100 >100 6,984 12,019 359 371 425 941 45 014 Clarence Valley Council 47,832 58,838 9.8 9.9 5.4 3.6 8.7 8.4 0 0 0 -8 -1 >100 17 27,157 22,102 388 414 6100 5713 0 126615 Eurobodalla Shire Council 7,744 21,505 1.5 2.4 1.2 0.7 1.4 1.6 329 0 0 -2 2 >100 >100 2,833 2,918 359 364 838 4531 0 016 Wingecarribee Shire Council 5,656 7,403 3.8 0.4 2.7 2.2 3.2 1.4 0 0 0 -7 -6 >100 >100 4,665 741 269 265 0 0 353 73417 Queanbeyan City Council 2,033 5,869 0.6 2.2 0.0 0.1 0.3 1.1 0 0 0 -14 -16 >100 >100 2,392 3,919 160 155 0 0 0 018 Dubbo City Council 7,505 4,228 1.1 -0.3 1.4 1.7 1.3 0.6 0 0 0 4 3 31 2 2,902 489 186 181 130 12 6 319 Orange City Council 7,604 1,666 4.6 1.0 1.0 3.3 3.0 2.0 0 0 0 -11 -12 >100 >100 5,868 1,044 232 240 704 200 0 021 Bathurst Regional Council 21,324 5,755 0.5 1.1 1.2 1.3 0.8 1.1 0 0 0 -9 -9 >100 >100 1,434 3,063 188 191 219 15 0 022 Lismore City Council 4,506 8,017 0.6 -1.6 0.9 -0.9 0.8 -1.1 206 0 0 -6 -4 >100 0 2,376 -3,911 218 232 0 0 50 023 Bega Valley Shire Council 21,458 23,656 0.0 1.6 0.6 2.1 0.3 1.8 0 0 0 -3 0 >100 >100 18,310 3,928 228 244 16 18 9359 779824 Ballina Shire Council 4,378 4,886 0.1 -1.2 1.1 -0.7 0.6 -1.0 350 240 130 -13 -13 >100 0 2,307 185 304 276 0 0 11 4625 Kempsey Shire Council 3,755 3,764 1.1 -0.4 1.6 0.5 1.2 -0.1 0 0 0 3 2 7 0 1,377 -1,872 118 241 0 0 0 626 Country Energy 6,759 0 >100 >100 -54 286 0 0 0 027 Byron Shire Council 5,902 7,458 0.2 -1.3 1.9 1.3 1.1 0.7 0 0 0 2 4 >100 2 1,573 -519 152 149 45 0 39 315

28A Goldenfields Water (Reticulation) 6,099 2,449 -0.3 -1.3 -0.3 -1.3 0 0 0 >100 0 1,321 -22 97 33 828B Goldenfields Water (Bulk Supply) 590 9,937 0.4 -0.5 0.4 -0.5 0 0 0 >100 374 -539

9 Wagga Wagga City Council 4,309 13,643 3.6 3.6 0 0 0 -9 >100 >100 4,937 2,039 152 154 0 0

NMU Range Max 52,954 69,199 13 10 6.4 6.9 5.1 8.4 2,560 2,208 437 9 16 >100 >100 27,157 22,102 1,294 1,306 21,924 5,713 10,624 8,738

NMU Range Min 590 1,666 0 -2 -3.6 -1.2 -0.3 -1.3 0 0 0 -18 -16 6 0 -5,771 -25,221 0 10 0 0 0 0

Median of NMU Indicators shown in Table 7,604 11,502 1 0 1.3 1.3 1.2 0.7 0 0 0 -4 -1 >100 >100 2,629 615 251 271 0 0 0 6

F16 F19

WS + SGE SGE

Capital Expenditure WS + Sge

F21

(%)

WATER UTILITY

($'000)

CSO

($'000)

F22

(%)

FINANCIAL

(%)

F17

(%)

ERRR Sge

F18

(%)

ERRR WSERRR WS &

Sge

WS

Net Debt to Equity

Dividend Payout Ratio

WS + SGE

F23

Dividend Paid

F20

Interest Cover

F25

($'000)

Net Profit after Tax

F24

($'000)

Capital Works Grants WS

F26

($'000)

SGE

($'000)

F27

Capital Works Grants SGE

WS

Documents

2007-08 NSW Water Supply and Sewerage: Benchmarking Report