©2007 First Wave Consulting, LLC A better way to do business. Period This is definitely NOT your father’s standard operating procedure

©2007 First Wave Consulting, LLC

A better way to do business.

Period

A better way to do business.

Period

This is definitely NOT your father’s standard operating procedure

©2007 First Wave Consulting, LLC2

Operating Procedures:The GoodOperating Procedures:The Good

Operating Procedures CAN Save TimeSave MoneySave Lives


Operating Procedures:The GoodOperating Procedures:The Good

Operating Procedures CANDocument ProcessMake Processes Repeatable

Well Written Procedures CANRepresent Process Knowledge


Your Typical Operating Procedures: The BadYour Typical Operating Procedures: The Bad

Hard Copy (Paper)

And/OrA File Stored As

Stand Alone OR

Shared Drive OR

Posted to a Web Page


Your Typical Operating Procedures: The UglyYour Typical Operating Procedures: The Ugly

One DimensionalDifficult to Maintain

Refer to Other DocumentsOther Documents Change

And Then What?


Your Typical Operating Procedures: The UgliestYour Typical Operating Procedures: The Ugliest

Not Connected ToThings You Need to Have

Templates/Examples

Things You Need to KnowReferences/Material/Who


For ExampleFor Example

What is suitable?

Where is that reference?

Where do I get safety glasses?Who can help me with this?

This is very nice BUT…

What kind of gloves?


There IS A better way to do this


A Better WayA Better Way


Things You Need to Know

Connected

Things You Need to Have






Things you need to know but…Things you need to know but…

Where do I find that MSDS?It’s all in there BUT…

What did they tell me in that training class?

Where did I see that reference?





Good information;just not where/when neededGood information;just not where/when needed

Dangerous when wet

Good to know BUT…

Other things to watch out for



Where do I find it?Where do I find it?

Who has a copy of this?

Is it the latest version?



What about changes?What about changes?The hard way…Update the document

Distribute the document

Make sure the old version is…

Deleted

Thrown away

Returned OR

Disposed of some way








©2007 First Wave Consulting, LLC