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26 & 27 JULY 2005 INDABA HOTEL, FOURWAYS, JOHANNESBURG Register and pay for 4 people from your team and bring a 5th person for FREE! Save over R6 000! Researched and Developed by: Media Partners: EXPERT SPEAKERS INCLUDE: Lucky Montana, Deputy Director General DEPARTMENT OF TRANSPORT Nceba Ncunyana, Deputy Director : Engineering AMATHOLE DISTRICT MUNICIPALITY Pascall Moloi, President & Chief Executive Officer THE SOUTHERN AFRICAN COMMUTERS FEDERATION (SACOF) Tom Muofe, President SOUTH AFRICAN NATIONAL TAXI COUNCIL Reg Mutsi, Managing Director SANTACO TRADING (PTY) LTD Victor Baloyi, Head of Transport eTHEKWINI MUNICIPALITY Robert Mashego, Deputy President SOUTH AFRICAN TRANSPORT AND ALLIED WORKERS UNION (SATAWU) Andre Harrison, Regional Manager METRORAIL WESTERN CAPE Bradley Coward, Managing Director RIVERSTONE CONSULTING Kerneels Olivier, Deputy Manager: Integrated Transport Plan CITY OF TSHWANE METROPOLITAN MUNICIPALITY Chris Uys, Director MOTSWEDI TLC Dr Vaughan Mostert, Senior Lecturer: Department Of Transport And Supply Chain Management UNIVERSITY OF JOHANNESBURG Dennis Baloyi, Acting GM: Transport CITY OF TSHWANE METROPOLITAN MUNICIPALITY Endorsed By: Register Today! Call +27 11 669 5000 Fax +27 11 669 5069 E-mail: [email protected] Website: www.iqpc.co.za ESSENTIAL BENEFITS YOU WILL TAKE BACK WITH YOU TO STRATEGICALLY PLAN AND DEVELOP THE PUBLIC TRANSPORT SYSTEM OF TOMORROW: Discussing the public transport challenge in South Africa and managing the future changes Creating a user-friendly public transport system for all Combining efforts to integrate the different modes of transport effectively Examining the aim of the Gautrain and how it will dramatically influence public transport Identifying the role of taxi and rail transport in the integration process Achieving a world class public transport system before 2010 Facilitating the transition of the industry from the informal to the formal sector of transport Evaluating the benefits and role of the electronic management system (E.M.S.) Reinventing the overall image of public transport and creating a culture of public transport WHAT DELEGATES SAID ABOUT IQPC’S PREVIOUS TRANSPORT RELATED CONFERENCES: “Interesting and topical” Director, KWAZULU NATAL DEPARTMENT OF TRANSPORT “Really worth my while and overall highly commendable” Head, CENTRE FOR EDUCATION IN TRAFFIC SAFETY, NORTHWEST UNIVERSITY “Great it was a privilege to attend” Legal Advisor, ARRIVE ALIVE “Well organised” Head, TRANSPORT PLANNING & DEVELOPMENT, BUFFALO CITY MUNICIPALITY “Well organised and very informative” Deputy Director Road Safety, DEPARTMENT OF COMMUNITY SAFETY “Very good – it will ease my life at my workplace” Manager, MATHABENG MUNICIPALITY SUCCESSFUL INTEGRATION STRATEGIES FOR PUBLIC TRANSPORT 2005

20071 Public Transport - Arrive Alive Transport...Register Today! Call +27 11 669 5000 Fax +27 11 669 5069 E-mail: [email protected] Website: DAY 1 26 JULY 2005 08:30 WELCOME

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Page 1: 20071 Public Transport - Arrive Alive Transport...Register Today! Call +27 11 669 5000 Fax +27 11 669 5069 E-mail: registration@iqpc.co.za Website: DAY 1 26 JULY 2005 08:30 WELCOME

26 & 27 JULY 2005 INDABA HOTEL, FOURWAYS, JOHANNESBURG

Register and pay for 4 people from your team and bring a 5th person for FREE!

Save over R6 000!

Researched and Developed by: Media Partners:

EXPERT SPEAKERS INCLUDE:

Lucky Montana, Deputy Director General DEPARTMENT OF TRANSPORT

Nceba Ncunyana, Deputy Director : EngineeringAMATHOLE DISTRICT MUNICIPALITY

Pascall Moloi, President & Chief Executive Offi cer THE SOUTHERN AFRICAN COMMUTERS FEDERATION (SACOF)

Tom Muofe, PresidentSOUTH AFRICAN NATIONAL TAXI COUNCIL

Reg Mutsi, Managing DirectorSANTACO TRADING (PTY) LTD

Victor Baloyi, Head of TransporteTHEKWINI MUNICIPALITY

Robert Mashego, Deputy PresidentSOUTH AFRICAN TRANSPORT AND ALLIED WORKERS UNION (SATAWU)

Andre Harrison, Regional ManagerMETRORAIL WESTERN CAPE

Bradley Coward, Managing DirectorRIVERSTONE CONSULTING

Kerneels Olivier, Deputy Manager: Integrated Transport PlanCITY OF TSHWANE METROPOLITAN MUNICIPALITY

Chris Uys, DirectorMOTSWEDI TLC

Dr Vaughan Mostert, Senior Lecturer: Department Of Transport And Supply Chain ManagementUNIVERSITY OF JOHANNESBURG

Dennis Baloyi, Acting GM: TransportCITY OF TSHWANE METROPOLITAN MUNICIPALITY

Endorsed By:

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Register Today! Call +27 11 669 5000 Fax +27 11 669 5069 E-mail: [email protected] Website: www.iqpc.co.za

ESSENTIAL BENEFITS YOU WILL TAKE BACK WITH YOU TO STRATEGICALLY PLAN AND DEVELOP THE PUBLIC TRANSPORT SYSTEM OF TOMORROW:

‹ Discussing the public transport challenge in South Africa and managing the future changes

‹ Creating a user-friendly public transport system for all

‹ Combining efforts to integrate the different modes of transport effectively

‹ Examining the aim of the Gautrain and how it will dramatically infl uence public transport

‹ Identifying the role of taxi and rail transport in the integration process

‹ Achieving a world class public transport system before 2010

‹ Facilitating the transition of the industry from the informal to the formal sector of transport

‹ Evaluating the benefi ts and role of the electronic management system (E.M.S.)

‹ Reinventing the overall image of public transport and creating a culture of public transport

WHAT DELEGATES SAID ABOUT IQPC’S PREVIOUS TRANSPORT RELATED CONFERENCES:

“Interesting and topical”Director, KWAZULU NATAL DEPARTMENT OF TRANSPORT

“Really worth my while and overall highly commendable”

Head, CENTRE FOR EDUCATION IN TRAFFIC SAFETY, NORTHWEST UNIVERSITY

“Great it was a privilege to attend”Legal Advisor, ARRIVE ALIVE

“Well organised”Head, TRANSPORT PLANNING & DEVELOPMENT,

BUFFALO CITY MUNICIPALITY

“Well organised and very informative”Deputy Director Road Safety,

DEPARTMENT OF COMMUNITY SAFETY

“Very good – it will ease my life at my workplace”

Manager, MATHABENG MUNICIPALITY

SUCCESSFUL INTEGRATION STRATEGIES FOR PUBLIC TRANSPORT 2005

Page 2: 20071 Public Transport - Arrive Alive Transport...Register Today! Call +27 11 669 5000 Fax +27 11 669 5069 E-mail: registration@iqpc.co.za Website: DAY 1 26 JULY 2005 08:30 WELCOME

Register Today! Call +27 11 669 5000 Fax +27 11 669 5069 E-mail: [email protected] Website: www.iqpc.co.za

DAY 1 26 JULY 2005

08:30 WELCOME AND OPENING ADDRESS BY CHAIR Dennis Baloyi, Manager: Acting GM: Transport CITY OF TSHWANE METROPOLITAN MUNICIPALITY

09:00 A DEPARTMENT OF TRANSPORT PERSPECTIVE ON THE CURRENT STATE OF PUBLIC TRANSPORT

Lucky will give a national perspective on the current challenges that the public transport sector is facing. He will examine how these challenges can be managed by initiating solution providing changes within the industry, focussing on: • The Public Transport Challenge in SA: Managing changes in the Public

Transport Sector • Rail Consolidation process • Taxi Recapitalisation • Administration of Bus Subsidies - stimulating Public Transport in the

rural areas Lucky Montana, Deputy Director General DEPARTMENT OF TRANSPORT

09:45 PERSPECTIVES ON THE INTEGRATION OF THE PUBLIC TRANSPORT SYSTEM

A user friendly, Integration of the Public Transport System will require an inclusive approach, within the entire value chain of the transportation stockholder’s community. The stakeholders within the value chain of transportation are as follows: • The Commuting Public - The Southern African Commuters Federation

(SACOF) • Taxi Drivers & Q-Marshalls Association (SANTADA) • Transport Operators: o Taxi Operators (SANTACO) o Bus Operators (SABOA) o Railways Operator (SARCC) • Labour (SATAWU) • Business • Government [DOT]The foundation and resources collectively, do exist – all that is left to be done is to evolve a strategic approach and model to achieve the strategic objective of delivering functioning integrated, world class public transport system before or by 2010. This session will discuss the development of a strategic approach across all the stakeholder groups. Pascall Moloi, President & Chief Executive Officer THE SOUTHERN AFRICAN COMMUTERS FEDERATION (SACOF)

10:30 MORNING TEA/COFFEE

11:00 INTEGRATING THE DIFFERENT MODES OF TRANSPORT EFFECTIVELY TO ACHIEVE A SMOOTH TRANSITION FROM ONE TO THE NEXT

“Harmonisation Between The Modes Of Public Transport Will Lead To Seamless Travel” – Sound Ideal? The up and coming World Cup in 2010 provides the perfect opportunity to make this ideal a reality. At the moment legislation is in disarray and the structures of authority are somewhat confusing. Responsibilities are spread across numerous portfolios in different sectors. In the rail sector the Department of Transport is responsible for the tracks while the Department of Public Enterprises is responsible for operations. Bus owners too would like to see a clearer hierarchy of authority for a more effective system which is required to produce results. Nceba Ncunyana will lay down a framework for understanding how seamless travel can be achieved: • Understanding the current system and where responsibilities in the

different modes of transport lie • Developing a framework to manage the integration of the various

modes of transport and transform the travel experience • Combining public transport components to produce effective transport

management and structures • Providing a practical way forward by using existing data Nceba Ncunyana, Deputy Director : Engineering AMATHOLE DISTRICT MUNICIPALITY

11:45 IMPROVING TRANSPORTATION SERVICES AND PRODUCTS FOR ALL COMMUTERS AND THE GENERAL PUBLIC

Robert Mashego will examine, from a Union perspective, the true effect that the current transport system is having on commuters and the companies they work for. He will examine the problem areas and look at what services can be implemented to promote the overall efficiency and safety of public transport • Assessing public attitudes to public transport • Defining the demographic profiles of commuters • Detailing the areas which are overloaded and the areas which are

under utilised • Understanding the circumstances of a commuter and serving their

needs Robert Mashego, Deputy President SOUTH AFRICAN TRANSPORT AND ALLIED WORKERS UNION

(SATAWU)

12:30 LUNCH

13:30 GAUTRAIN AS PART OF THE FUTURE INTEGRATED PUBLIC TRANSPORT SYSTEM IN TSHWANE - A LOCAL PERSPECTIVE

This highly controversial Gautrain Rapid Rail System is one of the proposed multi-billion Rand Blue IQ initiatives of the Gauteng Provincial Government. As a Blue IQ infrastructure development project, the Gautrain is supposed to support specific smart industries, high value added industries and tourism. Blue IQ projects are designed to improve the Gauteng economy and to

KEY

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DRES

Sstrengthen the contribution of the above sectors to the Gauteng Gross Geographic Product (GGP). From the latest news reports it appears that the Gautrain will go ahead and that construction will start by the end of the year. The question is therefore not whether the investment is justifiable or not. The issues that now have to be addressed deal with, firstly, the restructuring of transport options and the choices to ensure optimal rider-ship and secondly, how it will support certain development objectives. This presentation will focus on development issues in Tshwane and suggest innovative ways to address them: • Improving access to the Gautrain service and intensifying the level of

service • Revitalising of the Pretoria Central Business District • Unlocking the tourism potential of the City • Improving the current Public Transport System • Enhancing the usage of public transport, particularly to middle and

higher income groups and to non-commuters • Relieving traffic congestion Kerneels Olivier, Deputy Manager: Integrated Transport Plan CITY OF TSHWANE METROPOLITAN MUNICIPALITY

14:15 ARE WE SERIOUS ABOUT PUBLIC TRANSPORT? Dr Mostert will give a research-driven perspective on the current Public Transport situation and the way forward, focussing on: • Factors that are contributing to the abnormal increase in car ownership

and usage • The resulting overspending on private motoring and the negative

impact of this on the economy • The role that Public Transport should be playing to improve the situation • Creating a culture of Public Transport – what does it involve and who is

responsible? • The development of an integrated, rationalised and co-ordinated

formal Public Transport network • The role of Gautrain – is it a serious attempt to improve Public Transport? • The way forward – what will we be able to show by 2010? Dr Vaughan Mostert, Senior Lecturer: Department Of Transport And Supply

Chain Management UNIVERSITY OF JOHANNESBURG 15:15 CLOSING REMARKS BY CHAIR

15:30 CLOSE OF DAY 1

DAY 2 27 JULY 2005

08:30 WELCOME AND OPENING ADDRESS BY CHAIR Dennis Baloyi, Acting GM Transport CITY OF TSHWANE METROPOLITAN MUNICIPALITY

09:00 ESTABLISHMENT OF ETHEKWINI TRANSPORT AUTHORITY (ETA): A SOLUTION TO PUBLIC TRANSPORT?

Victor Baloyi will give a broad overview of the ETA and discuss various issues that need to be taken into account to achieve a real solution to public transport. He will discuss how eThekwini Municipality went about setting up an ETA and the long term benefits of this structure by examining a five year action plan and challenges. • Ethekwini Transport Authority Area At A Glance o Historical transport scenarios o KwaZulu natal district municipalities o eThekwini transport authority area o Municipal area demographics o Current transportation system: – Transport system characteristics – Freight transport – Road Safety – road safety accident statistics and identifying

high accident locations • Case for change • Setting up eTA o The process o Benefits of TA o eTA structure o Functions of eTA o Critical outputs • ETA revenue sources and strategies • Five years action plan • Challenges Victor Baloyi, Head of Transport eTHEKWINI MUNICIPALITY

09:45 COMMUTER RAIL IN THE WESTERN CAPE - UP AGAINST THE STOP BLOCK?

Metrorail Western Cape, the metropolitan commuter rail operator for the greater Cape Town area hit a low point in 2001 with a spate of murders hitting the media headlines, a significant number of cable thefts leading to ongoing service disruptions, a reduction of operating subsidy in real terms, and an ageing train fleet, all resulting in declining passenger numbers and a customer satisfaction index of 35%. The 2004/ 2005 financial year reflected the ongoing recovery with a 10% year on year growth in revenue in real terms, ISO 9000:2000 Quality Management System accreditation, a significant decline in crime, fare evasion dropping from approximately 18% to between 4 - 6% and with a customer service index rating achieving a peak of 64%. All this was achieved in spite of reduction in the availability of rolling stock due to an ageing fleet. This paper will look at the recovery strategy and its implementation in the form of a brief case study: • Strategic recovery plan and its phases • Quality management and its role as a catalyst in the recovery • Operational restructuring and the incremental approach used

Page 3: 20071 Public Transport - Arrive Alive Transport...Register Today! Call +27 11 669 5000 Fax +27 11 669 5069 E-mail: registration@iqpc.co.za Website: DAY 1 26 JULY 2005 08:30 WELCOME

Solely dedicated to Africa’s rail industry, Railways Africa gives you the news, views and comment, both on and between the tracks. Read throughout Africa by

the people who count, we cover technology, history, infrastructure and organization, acting both as a forum and a showcase/reference for clients, suppliers and enthusiasts.For more information, call 011 464 1297

The www.arrivealive.co.za web site was developed to enhance road safety

and compliment the efforts of the Ministry of Transport, the Arrive Alive Campaign as well as several international institutions who have contributed to road safety. On the web site there are a wide variety of road safety topics and some interactive functions – such as a discussion forum as well as the online submission of reports on bad driving! For further info, please visit www.arrivealive.co.za

Register Today! Call +27 11 669 5000 Fax +27 11 669 5069 E-mail: [email protected] Website: www.iqpc.co.za

• The significant role of partnerships with key stakeholders Andre Harrison, Regional Manager METRORAIL WESTERN CAPE

10:30 MORNING TEA/COFFEE

11:00 IDENTIFYING THE ROLE OF THE TAXI IN INTEGRATED PUBLIC TRANSPORT SYSTEMS

The taxi system that currently operates in South Africa must play a role in the integrated public transport system of the future. This is generally agreed across the major transport modes, but it raises two major problems: 1) Integrated systems will be planned and operated to provide seamless

travel for passengers. This implies a high level of formal organisation, including contracting and the operation of services according to those contracts. Today’s taxi industry is firmly in the informal sector. What will be needed to facilitate the transition of the industry from the informal to the formal sector of transport so that it can contribute to the new integrated systems?

2) The small-vehicle taxi will be used for feeder/distributor services to mainline bus and train. The effect will be that fewer taxis are needed than are on the roads today.

• Will this be acceptable to the industry? • Is it desirable in the light of national policies on Black Economic

Empowerment? • How will the R20bn black investment be safeguarded?In this session Tom Muofe will discuss these problem areas and suggest how transport policy might be adapted to deal with them. Tom Muofe, President SOUTH AFRICAN NATIONAL TAXI ASSOCIATION

11:45 UNDERSTANDING THE IMPLICATIONS OF THE TAXI RECAPITALISATION PROGRAMME FOR YOUR ORGANISATION

Imagine our roads with smart new stylish mini-taxis, vehicles which produce minimal air pollution and which run on predetermined set routes so as to avoid congestion. Vehicles offering a smooth and safe ride home to all sectors of the population. The first step towards making this vision a reality is “The Taxi Recapitalisation Programme”. The Department of Transport has been rigorously involved with the recapitalisation process over the past 5 years and the recent announcement of the seven year roll out plan has sparked enormous interest. This programme takes effect on 1 April 2005 and is an optional programme onto which each Taxi owner may enroll. Reg Mutsi will discuss the programme in detail and reveal the complete roll-out plan. In this session you will be: • Discussing the Financial implications to taxi owner, commuter and

government • Addressing the benefits of the Electronic Management System

(E.M.S.) • Understanding a new work dispensation for drivers • Probing the implications and the effects it will have on other Modes of

transport Reg Mutsi, Managing Director SANTACO TRADING (PTY) LTD

12:30 LUNCH

13:30 PLANNING STRATEGIES TO ENSURE SUSTAINABLE SUCCESS IN PUBLIC TRANSPORT

Think global and act local is the economist’s plea. To choose the “quick fix” approach which suggests pouring R13billion just to ensure the World Cup 2010 runs smoothly and then be left with a infrastructural “white elephant” would be foolish. Scenario planning will enable you to cater for the World Cup 2010 and more importantly the growing needs of South Africa’s commuters into the future. Brad Coward will play out these scenarios from a bio-regionalism perspective - a term which suggests that all the possible variables which could have an influence on the transport system are to be investigated. This will ensure that South Africa can comprehensively prepare and plan for all the possible alternatives, and fully understand the potential pitfalls and avoid them. • Accounting for all macro and micro influences • Preparing a number of “what-if” scenarios to cover different

possibilities • Providing a methodology for predicting the best way forward • Establishing measurement tools to assess success of the project Bradley Coward, Managing Director RIVERSTONE CONSULTING

02:15 NOVEL WAYS OF INTRODUCING USING NON-INTRUSIVE TECHNOLOGIES TO SAFEGUARD ROAD AND RAIL INFRASTRUCTURE, IMPROVE UTILITY, AND INTRODUCE BETTER BILLING METHODS

Central to public transport and its effectiveness is the infrastructure used. This is where the bulk of the investment lies. If infrastructure is not closely monitored, it can be unnecessarily damaged and its life drastically reduced. This means higher cost of maintenance and repair, which will ultimately be passed down to the commuter. Careful application of modern technology can help reduce wear and damage, and thus reduce infrastructure life-cycle costs. This session will focus on: Infrastructure damage is extremely costly, and needs better protection from damage • New technologies are available to radically reduce road and rail

abuse • On-line statistics can be effectively used to improve utility • Help modify the behaviour of offenders that damage road and rail. Chris Uys, Director MOTSWEDI TLC

03:15 CLOSING REMARKS BY CHAIR

03:30 CLOSE OF DAY 2

ABOUT OUR ENDORSER

WHO WILL BE ATTENDING THIS CONFERENCE?

This conference has been researched and designed to provide practical information for decision-makers involved in managing the future of public transport in South Africa. The benefits of this conference will extend to anyone involved in:‹ Infrastructure Finance and Development ‹ Project Management ‹ Civil Engineering ‹ Town Planning ‹ Urban or Sub-urban Commuter Transport ‹ Passenger Operations ‹ Municipal or City Management ‹ Provincial or National Government ‹ Risk Management or Consulting ‹ Passenger Services ‹ Regional or Inter-regional Public Transport

PEOPLE YOU WILL MEET AT THE CONFERENCE INCLUDE:

‹ Director Generals: Transport ‹ Deputy Director Generals ‹ Presidents: Transport ‹ Directors: Engineering ‹ Heads: Transport ‹ Managers Air, Rail & Waterways‹ Department Heads of Transport ‹ Road Systems Engineers ‹ Chief Transport Economists ‹ Managers: Infrastructure ‹ Head of Departments: Restructuring ‹ Senior Managers: Infrastructure ‹ Regional Managers ‹ Area Managers ‹ Chief Engineers ‹ Operations Managers

ABOUT OUR MEDIA PARTNERS

The Tshwane University of Technology, through its Traffic Safety Division, is the only tertiary institution in South Africa

that offers degree courses (B Tech and M Tech) to traffic practitioners. Currently we have approximately 1 000 registered students for these courses.

The Road Safety Division has decided to publish a quarterly magazine, the Traffic Digest, to complement its curriculum.

Within an academic environment such as the Tshwane University of Technology’s Traffic Safety Division, the objective with this publication is to serve as a communication medium to convey, across a broad spectrum, information pertaining to traffic safety on an academic and expert level to students, as well as traffic practitioners in general on a national basis for the purposes of self-improvement and internal training within traffic departments.

The publication will also be utilised effectively as a two-way communication vehicle where students, lecturers and practitioners, as well as other interested parties, can debate issues of academic interest pertaining to road traffic safety and share information.For more information, contact [email protected]

Page 4: 20071 Public Transport - Arrive Alive Transport...Register Today! Call +27 11 669 5000 Fax +27 11 669 5069 E-mail: registration@iqpc.co.za Website: DAY 1 26 JULY 2005 08:30 WELCOME

SUCCESSFUL INTEGRATION STRATEGIES FOR PUBLIC TRANSPORT 2005

26 & 27 July 2005 Indaba Hotel, Fourways, Johannesburg

EASY PAYMENT METHODS BY CHEQUE, DIRECT DEPOSIT OR CREDIT CARD:IQPC, Standard Bank, Randburg Branch, Code 01-80-05, Account #: 021616299

Please do not remove this label even if it is not addressed to youREFERENCE CODE: PDFW

Investment per Delegate:

[ ] Conference Only Public Sector R 5,299.00 + 14% VAT = R 6,040.86

[ ] Conference Only Private Sector R 6,999.00 + 14% VAT = R 7,978.86

Group Bookings and Discounts:

• Register 4 delegates simultaneously and receive an additional 5th delegate place, absolutely FREE!

Save up to R 6,999!

• Register 8 delegates simultaneously and receive 2 additional delegate places, absolutely FREE!

Save up to R 13,998!

TO SECURE YOUR PLACE AT THIS CONFERENCE- PLEASE COMPLETE THE FOLLOWING:Company Name

Postal Address

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E-mail Address

Delegate Name Designation R Amount

1

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10

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2007

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PLEASE CONTACT US ON (011) 669 5000 IF YOU HAVE A QUERY OR REQUIRE MORE INFORMATION ABOUT OUR COURSES OR GROUP BOOKING SCHEMES

4 Easy Ways To RegisterFax your registration formto (011) 669 5069

Phone (011) 669 5000 or 086 100 IQPC

Online www.iqpc.co.za e-mail: [email protected]

Post Private Bag X174 Bryanston 2021

AUTHORISATIONThe signatory must be authorised to sign on behalf of the stated company. I acknowledge that I have read and understood all of the Payment Methods, Policies and Terms & Conditions.

Name: _______________________________________________________________ Designation: ____________________________________________________________Email: _______________________________________________________________Date: ________________________________________________________________Signature: _____________________________________________________________Financial Manager: ________________________________________________________

Payment PolicyPayment - In order to secure your registration, payment is due in full upon receipt of invoice.Confirmation - Your registration will not be confirmed until such time as payment is received and may be subject to cancellation.Right of Admission - IQPC reserves the right to refuse admission to the conference where evidence of full payment cannot be shown.Please note - The fee for attending this conference includes lunch, refreshments and detailed training course materials.Terms & ConditionsBy signing and returning the registration form, the authorising signatory on behalf of the stated company is subject to the following Terms & Conditions:Delegate Substitutions – Delegate substitutions are welcome at any time and do not incur any additional charges. Please notify IQPC in

writing of any such changes.Delegate Cancellations – All delegate cancellations must be received in writing and are subject to the following conditions:• for any cancellations received 7 working days before the start of a conference, IQPC will issue a 100% credit for the value paid to be

used for up to one year from the date of issue for any future IQPC confernce or training course• for any cancellations received less than 7 working days before the date of the conference, the full fee will be payable and no refunds

or credit notes will be given• if a registered delegate does not cancel and fails to attend the conference, this will be treated as a cancellation and no refund or

credit note will be issuedTransfers – Transfer requests must be made in writing 7 days before the start of the event IQPC Substitutions • Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the

organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. • As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations

will be updated on our web page as soon as possibleIQPC Cancellation and PostponementIn the event that IQPC cancels an event, delegate payments at the date of cancellation will be credited to a future IQPC event. This credit will be available for up to one year from the date of issue. In the event that IQPC postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive a 100% credit representing payments made towards a future IQPC event. This credit will be available for up to one year from the date of issue. No refunds will be available for cancellations or postponements. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note – IQPC has a strict no refund policy

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