2008 Annua l Repor t

People

Helping

People

It’s the CENCOM way

Main Number:  (360) 307‐5800 Fax Number:  (360) 792‐5982 

 

www.kitsap911.org 

CENCOM’s Mission “To serve the citizens of Kitsap County through professional, timely, and effective 9‐1‐1 

communications and coordination of emergency services response.”   

CENCOM values our community’s diversity and strives to reflect that diversity in our staff and respect that diversity in the delivery of our services. 

Partner Agencies  

  Police Departments       Fire Departments    Bainbridge Island Police Department   Bainbridge Island Fire & Rescue    Bremerton Police Department     Bremerton Fire Department    Kitsap County Sheriffs Office     Central Kitsap Fire & Rescue      Port Gamble Police Department     Fire District 18 (Poulsbo Fire)    Port Orchard Police Department     North Kitsap Fire & Rescue    Poulsbo Police Department      South Kitsap Fire & Rescue      Suquamish Police Department                

       Kitsap County         Other    Community Development –      Bainbridge Island Ambulance Association             Code Enforcement & Fire Marshall  Department of Corrections    Coroners Office         Humane Society    Emergency Management      United States Navy    Juvenile Corrections                             

We wish to thank our employees, our partner agencies and our Boards for their hard work and dedication as this successful partnership continues! 

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History of CENCOM

G o v e r n a n c e & M a n a g e m e n t CENCOM is governed by a board of thirteen elected officials representing Kitsap County, the Cities of Bainbridge

Island, Bremerton, Port Orchard, & Poulsbo, and the Kitsap County Fire Commissioners Association. The CENCOM Policy Board provides fiscal, strategic, and managerial oversight for CENCOM. They adopt the budget and strategic plan, set the agency’s direction, and establish policies as necessary to ensure the resi-dents and visitors of the Kitsap region are served by an effective and efficient 911 system.

The CENCOM Executive Committee (four Policy Board members) meets every other month. Working with the director, they draft the budget and long-range plan, study complex issues in order to make recommenda-tions to the full board, and exercise such authority as the Board delegates.

CENCOM’s interlocal agreement also delegates some oversight responsibilities and duties to the Kitsap County Commissioners.

The Policy Board appoints the CENCOM Director, who is responsible for running the agency. Internally, CENCOM is divided into four primary divisions: Administrative (Admin), Information Technology (IT), Operations (Ops), and Technical (Tech).

The Strategic Advisory Board, a group of police and fire chiefs provide advice and input to the CENCOM Policy Board and the CENCOM Director on policy, technical, and operations issues as well as intra-agency coordination.

CENCOM was founded in 1973 as an effort to improve emergency medical dispatching within Kitsap County. In 1976 CENCOM went live as the first consolidated police, fire, and EMS dispatch center in Washington State. Callers dialed 911 but the system did not include any of the features associated with 911 today. In 1983 CENCOM became the 2nd dispatch center in Washington State to deploy "Enhanced 911" which included a display of the caller's address for the dispatcher. The initial intent was to provide: A single emergency reporting number (9-1-1) for all Kitsap County citizens Expanded emergency communications network for centralized coordination of police, fire, and medical A reduction of response time Elimination of 29 seven digit emergency numbers Consolidate 12 separate dispatch systems The ability for emergency response agencies to exchange information Enhancement of overall public safety functions The ability to meet increased demand for services The first staff included a director, supervisor, administrative staff, and 20 dispatchers to manage the 24-hour, 365-day operation. Site design, facility construction, formation of operational policy and procedures were completed by the end of 1976, as well as installation of the electronics system, which included implementation of a "geofile". By 1993 9-1-1 had expanded to provide coverage to the entire county and dispatch function for all public safety agencies. Ongoing funding came from the passage of the telephone tax initiative.

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CENCOM Policy Board Members (2008 & 2009)

Carol Arends Bremerton City Councilmember Executive Committee (2008-2009)

Jan Angel Kitsap County Commissioner (2008)

Steve Bauer Kitsap County Commissioner (2008-2009)

Steve Boyer Kitsap County Sheriff (2008-2009)

Cary Bozeman Bremerton Mayor

Josh Brown Kitsap County Commissioner (2008-2009) CPB Chair, Executive Committee

Larry Coppola Port Orchard Mayor (2008-2009)

Dave Ellingson Fire Commissioner (2008-2009)

Brad Gehring Bremerton City Council (2008-2009)

Darlene Kordonowy Bainbridge Island Mayor (2008-2009)

Bob Muhleman Fire Commissioner Vice Chair (2008-2009)

Kathryn Quade Poulsbo Mayor (2008-2009)

Dusty Wiley Fire Commissioner Executive Cmte (2008-2009)

Charlotte Garrido Kitsap County Commissioner (2009)

Adam Brockus Bremerton City Council (1st Q. 2009)

The CENCOM Policy Board meets in odd numbered months on the third Tuesday at the Norm Dicks Government Center in Bremerton. The Executive Committee meets in even months on the second Wednesday at CENCOM. All meetings are open to the public. For more information about CENCOM Policy Board and Executive Committee meetings call (360)307-5800.

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CENCOM Director

CENCOM’s longtime Director Ron McAffee retired in June after 18 years with CENCOM. After a nationwide search con-ducted by De Hicks of Stuart Consulting Group the Policy Board appointed CENCOM’s Deputy Director, Richard Kirton to the position of Director on June 30, 2008. Richard is CENCOM’s fourth Director since the agency was founded in 1975. Maria Jameson-Owens joined the CENCOM team as Deputy Director in October. Maria, a graduate of Washington State University with a Bachelor’s in Criminal Justice, worked as a Supervisor with Thurston County 911 (CAPCOM) for 12 years prior to her appointment as CENCOM’s Deputy Director.

F o r m e r D i r e c t o r R o n M c A f f e e ’ s r e t i r e m e n t a n n o u n c e m e n t Now that we have achieved all that we have over the last 18 years, it is time for me to think about retir-ing. I have reached an age where I wish to spend more time with my wife and family, and to enjoy our five grandchildren more than I have had time to. So, on June 27, 2008 I plan to hang it up and let some-one else take the helm. My wife and I plan to climb on board our boat and head North to Canada and perhaps even Alaska for several months. If they will have me I plan to return to CENCOM once in awhile to help out with projects here and there, but as of June 27th I will no longer be the Director of this fine organization. I have enjoyed my time here immensely and the successes that goes with 18 years of trying to get it right. I will miss the challenges and the people very much, and there will always be a soft spot in my heart for the employees at CENCOM who are the real unsung heroes of 911. Our employees are flat out the best, most professional anywhere and our training programs are recognized as some of the best in

the state. CENCOM is a vital part of the public safety team and our employees are dedicated to the safety and well being of the citizens and first responders of Kitsap County.

D i r e c t o r R i c h a r d K i r t o n ' s B i o I started in public safety 22 years ago as a volunteer fire-fighter/EMT. In fact, I was one of the first people under the age of 18 certified as an EMT in Washington State. I served in the Army as a Medic, first as a hospital corpsman in the Reserves and later in the National Guard as the Medical NCO (squad leader) for an Armor (tank) unit. While in the Guard, I won two Army Achievement Medals (one for academic achievement and one for leadership). After returning to Washington, I worked as an EMT at Madigan Army Medical Center and for an ambulance company in Thurston County. I was stranded at work for about a week due to a major snow-storm and ended up working dispatch. I felt like I’d found my true calling. In 1990 I got my first 911 job with Shelton Police. We dispatched police, fire, and EMS with no CAD system and often worked alone. I’ll never for-get working my first Thanksgiving. My family has a big family reunion every year for Thanksgiving so I was feeling a bit sorry for myself, for hav-ing to work from 2PM to Midnight, when I received a call from an excited man telling me his wife was in labor. I dispatched the medics and walked him through the childbirth instructions. The baby was delivered about a minute before the medic walked in the door and suddenly it was the best Thanksgiving I’d ever had. In 1993 I started working for Valley Communications in Kent. Within a couple of years I was promoted to Lead Dispatcher. Just prior to my leav-ing Valley Com I received the King County Red Cross Hero award for my handling of a 911 call from a young child who was in a car with her mother who had gone into diabetic coma. In 1998 when I came to CENCOM as the Training and Operations Manger, I thought I would stay for three years, but I’ve really found a home here. Being the Deputy Director since 2005, has been one of the most challenging and rewarding experiences of my ca-reer. I'm looking forward to the challenges of my new role and to many years of continued service to the people of Kitsap County. Amy Warrior, Richard Kirton & Maria Jameson-Owens

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2008 Major Accomplishments & 2009 Projects

2008 Major Accomplishments

1. Completed our “Emergency Communications Project” (ECP) – a 13 tower simulcast radio system which provides increased coverage, better redundancy, and additional radio channels. (Tech & Ops)

2. Reprogrammed 1600 agency radios to a standardized channel plan to improve interoperability. (Tech) 3. Implemented consolidated help desk to provide a single point of contact for resolving technical problems

and troubleshooting manual for all technical systems. (IT & Tech) 4. Implemented new asset tracking/inventory control process and software. (Admin & IT) 5. Implemented new map/GIS process to utilize Kitsap County GIS Base Map, improving accuracy of map

and interface with “Wireless Phase 2” (Cellular 911 caller location). (IT & Ops) 6. Countywide adoption of Incident Command, Tactical Accountability, Action Planning, and Communica-

tion Solutions (ITAC) and implementation of new frequency plan for Fire dispatch and radio communi-cations. (Ops, Training, Tech & Fire Agencies)

7. Updated the hiring and training processes, Hired and trained 13 new dispatch employees (Training, Admin, Ops)

8. Certified five new Communications Training Officers (CTO). (Training, Ops) 9. Began Supervisory Skills Training Program for all supervisory positions. (Training, all) 10. Converted Bainbridge Island Fire & Rescue Low Band radio to VHF to improve interoperability. 11. Deployed seismic racks (pictured below) in the equipment room to protect vulnerable equipment. These

racks protect CENCOM’s dispatch servers and other motion sensitive equipment from the effects of earthquake. In 2009 Kitsap County’s backup servers will also be moved into these racks. (IT & Tech)

2009 Major Projects

1. Complete Mobile Computer Terminal (MCT) System upgrade to provide real time incident data, loca-tion (GPS) tracking, information sharing, and field reporting for all primary response law enforcement and fire units.

2. Complete implementation of online citizen reporting. 3. Improve radio coverage and the ability to communicate with responders from neighboring counties,

state, and federal agencies. 4. Improve functionality of the backup center. 5. Continue Supervisory Skills Training Program for all supervisory positions. 6. Continue cross-training of IT and Technical Staff. 7. Complete CALEA accreditation process.

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CENCOM Operations

C E N C O M O p e r a t i o n s D i v i s i o n

The implementation of the new simulcast radio system provided challenges for CENCOM’s Operations Division as well. The new technology led to numerous changes for CENCOM dispatchers as well as user agency re-sponders, primarily on the fire side. CENCOM now tones all Fire and EMS events on a single channel. Inci-dents are then assigned to a “response channel” based on the type of call. This allows CENCOM to dispatch high priority calls quicker because we don’t have to wait for other radio traffic on the toning channel. The implementation of the ECP also included changes the Fire Departments had adopted for their ITAC pro-gram (Incident Command, Tactical Accountability, Action Planning, and Communication Solutions). In order to incorporate all the changes with the highest level of success, CENCOM worked with the Training Division of each Fire Department to develop a comprehensive training session that included all the changes to radio com-munication. This was an extremely successful and positive experience to have Dispatch and Fire personnel training together at CENCOM. C E N C O M T r a i n i n g

As the link between Kitsap residents in emergency situations and public safety responders, CENCOM has high standards. In order to prepare new employees and help existing employees meet these standards CENCOM has an extensive training program. All Operations employees must achieve certification as a Primary Call Re-ceiver from CENCOM, Emergency Medial Dispatch certification from the Kitsap County Emergency Medical Services and Trauma Care Council, and Telecommunicator 1 certification from the State of Washington. Dis-patch employees must also achieve Law Enforcement Dispatch and Fire Dispatch certification from CENCOM and Telecommunicator 2 Certification from the State of Washington. Training for each certification level in-cludes a mix of classroom instruction, hands on simulation training, and live training and observation on the dispatch floor. On average new employees receive 900 hours of instruction before they work on their own as call receiver and roughly 600 hours of instruction before they can work as a dispatcher. Communications Training Officers, Assistant Supervisors, and Supervisors must attend additional training before they can work independently in these areas. On average, employees receive just under one hundred hours of continuing edu-cation training each year. In 2008 we held 2 Primary Call Receiver Academies (PCRA) and 1 modified Fire Dispatch Academy (FDA). Due to a fire dispatch staffing increase, we had a greater need in 2008 for Fire Dispatchers so we created an FDA that brought 2 new dispatchers on line and completed training on 2 dispatchers already certified on Law Enforcement consoles. The course was modified to have time with the new students for 60 hours before the experienced dispatchers came into class. This worked very well and led to the quick development of four em-ployees with advanced fire dispatch skills. We hired 13 new employees in 2008 and have retained 10 of those employees. Five employees were certified as CTOs, including 2 new Assistant Supervisors and a much needed PCR trainer. Due to the large amount of changes over the past 3 years within the supervisor group, we identified a need to arrange basic supervisor training for the entire supervisory team (18 people) to attend together to build a basic knowledge level and consistency within the group. This began with Time Management training. Since then the supervisors received training on working with various people styles in the work place, Situational Leader-ship, and handling harassment issues.

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Budget

Seventy Percent (70%) of CENCOM’s funding comes from dedicated 911

taxes (the 1/10th of 1% sales tax and 911 excise tax on wireless and wireline

telephone services).

We also receive revenues from our cus-tomer agencies, contract partners, grants, and other miscellaneous

sources.

CENCOM’s 2009 appropriation is $8,713,789, a $415,146 (4.76%) reduction from our 2008 appropriation. CENCOM’s staff constitutes the bulk (61%) of our expenditures. The supplies (1%) and ser-vices (8%) categories contain our day to day operating costs. The Inter-fund category, roughly 4% of our budget, represents the charges CENCOM pays to Kitsap County for providing support ser-vices such as payroll, contract review, etc. If CENCOM did not receive these services from Kitsap County we would have to contract with another agency or perform these functions in-ternally. The Tech category includes capital expendi-tures, technology upgrades and new technol-ogy related projects.

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Budget

Customer Agency Fees are paid by the county, cities, tribes, and fire districts from their general funds. The portion of CENCOM’s budget that is covered by customer agency fees was reduced in 2003, 2004, 2007, & 2008, and remained static in 2005, 2009.

The chart to the right com-pares the cost of providing 911 services. We used data compiled by the State 911 Office to develop this “apples to apples” compari-son and included the state-wide average, similarly sized 911 centers, and our closest neighbors in the illustration. As you can see CENCOM’s cost per call falls well be-low the statewide average, is lower than any of our neighboring counties, and is the second lowest of similar agencies.

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Statistics & Performance Measures

Measure 2006 Actual 2007 Actual 2008 Actual 2009 Projected

Answer 95% of all 911 calls within 15

seconds or less (NFPA 1221)

94.91% 95.73% 97.25% 97%

Answer 90% of all 911 calls within 10

seconds or less (Internal goal)

82.17% 84.38% 87.79% 90%

90% of all fire and medical emergency calls processed in 60 seconds or less

(NFPA 1221)

- - 76% 80%

95% of all fire and medical emergency calls processed in 75 seconds or less

(NFPA 1221)

78% 81% 88% 92%

Priority 1 law en-forcement calls dis-patched within 30 seconds (Internal

goal)

30.57 Seconds 31.42 Seconds 28.14 Seconds 30 Seconds

Page 11

Employee Spotlight

CENCOM’s 76 employees (including full time, regular part time, extra help, and contract staff) are divided into four divisions. The CENCOM Admin division, led by Office Supervisor Stephanie Browning, maintains CEN-COM’s records, handles public disclosure requests, pays our bills, and processes our receivables. The IT divi-sion, led by Mark Williams, manages and maintains our Computer Aided Dispatch (CAD) and other computer systems and interfaces, staffs our technical help desk, and maintains our GIS (map) data. The Technical divi-sion, led by Dean Heistand, performs troubleshooting and routine maintenance of nearly all (non-IT) systems including our 911 and office phone systems, logging recorder, radio system, tower sites, etc. CENCOM’s largest division, Operations, is led by Amy Warrior. The employees in this division include 911 Call Receivers (PCR), Emergency Telecommunicators (ET aka Dispatchers), Assistant Supervisors, and Supervisors. Each quarter CENCOM Supervisors and managers select an employee whose performance exemplifies CEN-COM’s high standards. Employees are nominated by their co-workers, by our public safety partners, and by members of the public who have used CENCOM’s services. To provide feedback about a 911 call or other CEN-COM service go to our web site at http://www.kitsap911.org and click the “general question” link.

C E N C O M E m p l o y e e o f t h e Q u a r t e r A w a r d R e c i p i e n t s 1 s t Q u a r t e r

Sarah Jennings was our recipient for our 1st Quarter award for her performance during a pursuit of a reck-less vehicle that ended with a vehicle collision, foot pursuit and eventually the sus-pect’s apprehension. Sarah remained very calm and collected amidst the sometimes very confusing law enforcement radio traffic. This pursuit changed locations multiple times, and had multiple officers including administrative personnel involved. Sarah was clear, concise and made sure she understood what was happening throughout the entire event. This served to help the officers keep track of everything that was hap-pening in the field and ultimately apprehend all the suspects. Sarah received acco-lades in house as well as from field personnel for the excellent skills she displayed dur-ing this event. This is the type of performance that is seen from Sarah on a regular basis and enables her to truly shine during these priority events.  

 

2 n d Q u a r t e r

Cristina DeMello received the 2nd quarter award for her actions on the night of April 4, 2008. Working as the County Fire dispatcher during the first 45 minutes of her shift she dispatched multiple calls that involved numerous units, including a fully involved structure fire. Her control never wavered; her voice was clear and her tone steady making her transmissions easily understood. Cristina was able to handle all of the radio traffic from multiple units, even though often unreadable and commonly on incorrect frequencies. Cristina handled every-thing that came her way with no difficulty. This was only one example of the skill Cristina displays everyday that she dispatches. Fire and law enforcement alike, Cristina does an excellent job of keeping up with every detail.  

 

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Employee Spotlight

3 r d Q u a r t e r

Tonya Shaw was working the South frequency in August, 2008 when she heard the NORTH dispatcher put out what sounded like a drive by shooting. Tonya quickly began to monitor the North Channel for updates and overheard when a deputy asked the NORTH dis-patcher to check for the last ferry leaving Kingston, advising the suspect was from Edmonds. The NORTH dispatcher contacted WSP dispatch for the information and was told that the last ferry left at 23:30. By that time, Tonya had checked her per-sonal ferry schedule and found the correct time to be 00:20. She immediately pro-vided that information to the NORTH dispatcher. With this new information KCSO advised dispatch to contact Edmonds PD and be on the lookout for the suspect and vehicle. A short time later, Edmonds PD advised they had our suspect in custody. Tonya’s room awareness and split ear capabilities are outstanding. In this case her ability to catch a request and subsequent correction of misinformation led to the ap-prehension of the assault suspect (who also had a previous conviction of murder 2). This is one example of Tonya’s diligence, dedication to her job and the safety of the citizens of Kitsap County.     4 t h Q u a r t e r a n d 2 0 0 8 E m p l o ye e o f t h e Y e a r  

When Larry called 911 in the early morning hours of October 17th, he knew he had a problem. The only words he could speak were “I need someone quick”. When CENCOM’s Primary Call Receiver Shawna Miller received the 911 call she responded on instinct, knowing there was just something different in this man’s voice. Shawna immediately took action to get this man the medical help he so desperately needed. She entered a medical call into the CAD system and continued to talk to and reassure the patient even though at this point he had stopped responding. All Shawna could hear on the other end of the phone was sounds of moaning and snoring, both of which she immediately recognized as signs that Larry was in cardiac arrest. Realizing she was his last lifeline un-til EMS arrived, Shawna stayed on the line, offering words of support and reas-surance that help was on the way. Shawna clearly documented every piece of

information, every word spoken and every sound she heard into the medical call so this information could be relayed to the responding emergency personnel. When the aid crew arrived on the scene, they were faced with no answer at a locked front down. Due to the information Shawna provided, they bypassed looking for an alter-nate way in as normal procedure would dictate and immediately forced the door. Once inside, they found Larry laying unconscious on the living room floor in cardiac arrest, immediately initiated CPR and a short time later transported him to the hospital. Because of Shawna’s quick reaction to the signs of cardiac arrest and relay of information the aid crew saved precious time in accessing the patient and starting CPR. Shawna also received recognition from the Board of County Commissioners for this event at their March 9th meeting where they presented her with the Kitsap County’s Life Saver award. Shawna not only made a difference in the outcome of this one event, she consistently makes a difference every day with her on-going dedication and compassion to the citizens of Kitsap County, our member agencies as well as her co-workers. For these reasons along with many others, Shawna was the perfect 4th Quarter honoree as well as a very well deserved recipient of the CENCOM 2008 Employee of the Year award.

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Employee Spotlight

C E N C O M T e c h n i c a l S t a f f I n n o v a t i o n s s a v e t h e t a x p a ye r s $ 1 0 0 , 0 0 0 . 2008 was a busy year for CENCOM staff, particularly members of our Tech Division. In July we implemented an 11 site, 20 channel, VHF simulcast radio system. This was the culmination of 8 years of design and imple-mentation work by countless employees, contractors, and vendors. This project, an upgrade to the existing system, included a mix of existing and new frequencies and radios. Ra-dio Technicians had to install new equipment as well as modify existing equipment without taking the system offline. The transition meant a temporary reduction in the total number of channels available. There were not enough spare radios to issue two radios to each responder therefore we had to ensure all of our responders could contact CENCOM at any time during the transition using their existing equipment. The answer: reprogram 1,600 field radios to operate on both the old and new system. The challenges: each of CENCOM’s user agencies purchase their own field radios so we have a large cross section of manufacturers, models, and capabilities. Any programming error could result in a field unit not being able to summon help in an emergency situation. Several options were considered for this daunting task including contracting with radio service companies to have technicians flown in from shops all along the West Coast. The cost proposals for doing this came in at an expensive, $200K-$250K, an amount well beyond our original budget. The proposed alternatives were either more expensive or more time consuming. CENCOM’s Tech division and managers knew there had to be a better way. We took a step back and asked the question “From a business perspective how can we best minimize time and cost, yet maximum payoff?” Tech Systems Supervisor Dean Heistand and Communications Center Technician Terri Scott found the answer. In-stead of contracting for trained technicians to complete the work, CENCOM could hire local workers with basic computer skills and train them to use the programming software. Not only would this save money, it would also keep our tax dollars local. Technician Terri Scott stepped up to develop the radio programming plan and budget then proceeded to con-vince CENCOM management of how she could make it work. Terri hired a team of eight unemployed semi-PC-

skilled applicants who had never even seen a radio, and had them all trained, equipped and motivated within a three week period. Under Terri’s guidance they were prepared to program six different brands involving 37 different models of radios! Not only were Terri and her team successful in getting all the radios programmed over the next 45 days, but the method of using extra-help staff saved the County and the taxpayers over $100,000! More importantly however, because of Terri’s meticulous planning, coordinating and quality check procedures, she was able to accomplish the entire project without a single moment of downtime for any radio. Not one public safety radio transmission was missed during the entire implemen-tation. CENCOM doesn’t know what it would had done without Terri’s “I can do this!”

attitude and commitment, but one thing that is certain, every Police Officer, Sheriff’s Deputy, Firefighter and citizen within the county benefited by her incredible dedication and hard work.

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Public Education

P u b l i c E d u c a t i o n C o m m i t t e e

CENCOM’s Public Education Committee (PEC) consists of fifteen employees who have volunteered their time to develop and present education about 911 to the public. We attend several annual events throughout the year, as well as give presentations to public and civic groups when requested. In 2008, our employee’s donated over 338 hours to the committee’s activities. 2008 Events, Presentations, and Tours: Bremerton Rotary Club – January 23rd Olympic High School – February 6th Sedgwick Jr High Career Fair – February 12th ABC Daycare – February 20th STP and PGTP – April 7th MADD/South Kitsap High School Mock DUI – May 17th North Kitsap School District (with KCSO 117) – May 30th Kid’s Day – June 7th Bainbridge Island Fun Fair – June 21st Poulsbo Fire Dept – July 2nd Kitsap Transit – July 26th Crisis Clinic – August 19th Kitsap County Fair – August 19th to 24th East Port Orchard Elementary “Read with a Hero” – September 11th South Kitsap Safety Fair – October 4th Cedar Heights Jr High Career Fair – November 6th Olympic College – November 11th Silverdale Headstart – November 17th Shop with a Cop – December 8th 2008 Goals achieved: Our public education focus for 2008 was “Know Your Location”. We created a campaign to educate the pub-

lic on the importance of knowing their locations in case of an emergency. We developed new materials for this campaign, such as a Tri-Board and a Spinning Game Wheel that focused on participants knowing their location when calling from cell, VOIP (Internet) and landline phones.

Two members of the committee are active in 911 Public Education at the state level, participating in the Washington State E911 Public Education Subcommittee. This committee is working to develop a statewide 2 year campaign for 911 Education.

We created evaluation forms for the public inviting them to give feedback on our presenters and curriculum. We have also developed a process for committee members to submit proposals for new ideas, projects, train-ing and/or presentations that can be presented for approval by management.

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CENCOM Spotlight

This is CENCOM:  

the voice behind the radio,  the person on the end of  your  

911 call.   

It’s our people  who make it all come together.