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PA Department of RevenuePA Department of Revenue
2008 FTA e-file Symposium2008 FTA e-file Symposium
PA Department of RevenuePA Department of Revenue
In the beginningIn the beginning……
• Program went live in 2000
• Simple returns/similar to TeleFile
• PIN required
• No first-time filers
• Residents Only
• Field Office tool
2
PA Department of RevenuePA Department of Revenue
TodayToday’’s Programs Program……
• Expanded over tax seasons
• Responded to user complaints
• More types of income allowed
• First time filers/Non and PYresidents
• PIN use discontinued
PA Department of RevenuePA Department of Revenue
Authentication MethodsAuthentication Methods
3
PA Department of RevenuePA Department of Revenue
Customer ServiceCustomer Service• Online Instructions
• Online Customer Service Center
–Commonly Asked Questions
–Option to e-mail the Department
• Telephone unit separate fromTaxpayer Service Center
PA Department of RevenuePA Department of Revenue
GrowthGrowth
0
50000
100000
150000
200000
250000
300000
350000
400000
1999 2000 2001 2002 2003 2004 2005 2006 2007
Tax Year
Nu
mb
er o
f R
etu
rn
s F
ile
d
4
PA Department of RevenuePA Department of Revenue
100%5,751,699Total
51%2,959,255Paper
7%393,829TeleFile
36%2,098,063e-file
5%300,552Direct
% FiledNumber ofReturns FiledTY 2005
100%5,907,166Total
49%2,881,379Paper
6%341,737TeleFile
40%2,356,852e-file
6%327,198Direct
% ofTotal
FilingsNumber ofReturns FiledTY 2006
100%6,135,950Total
47%2,906,809Paper
5%302,070TeleFile
42%2,573,404e-file
6%353,667Direct
% of TotalFilings
Number of ReturnsFiledTY 2007
PA Department of RevenuePA Department of Revenue
Processing CostsProcessing Costs
$ 5.34
$ 5.15
$ 4.69
PAPER
PER RTN
SAVINGS
$ 2.60$ 2.74FY 2006/2007
$ 2.28$ 2.87FY 2005/2006
$ 1.63$ 3.06FY 2004/2005
5
PA Department of RevenuePA Department of Revenue
Things to ConsiderThings to Consider
• Expansion can be costly but is key
• Use as a tool for Field Offices
• Eliminate the use of Departmentassigned PIN
– Unless taxpayers can obtain fromthe web site
• Listen to customer needs and wants
• Financial/Personnel commitment
PA Department of RevenuePA Department of Revenue
QUESTIONS?
Meggan SwisherPA Department of RevenueBureau of Individual Taxes
[email protected](717) 787-8346
www.revenue.state.pa.uswww.revenue.state.pa.us