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Cynon Tâf Community Housing Group
Annual Report 2008/2009
DeliveRinG QuAliTy HousinG seRviCes, loCAlly
20082009
2 Cynon Tâf Community Housing Group
Welcome
We are delighted to introduce the Cynon-Tâf Community Housing Group’s Annual Report for 2008 – 2009 which outlines the immense contribution that the Group, and its constituent parts, makes to the wellbeing of people in Rhondda Cynon Taf.
This has been the fi rst full year following the complete amalgamation of Cynon-Tâf Housing Association and Pontypridd & District Housing Association and the success of this partnership is being demonstrated through improved services to all our tenants. The relationship and working practices with our subsidiary at Care & Repair Rhondda Cynon Tâf has also been reviewed with the aim of ensuring that we are delivering quality housing services, locally.
We at Cynon Tâf Community Housing Group have defi ned our purpose as:
■ to meet housing need■ to provide good quality well managed homes■ to provide the service that tenants and clients want■ to ensure an effective ‘Care & Repair’ service, and■ to support the communities within which we work
Important changes have taken place in the way we develop new housing and procure planned maintenance services. Our membership of the DevCo consortium is bearing fruit with a number of initiatives progressing including framework agreements with contractors.
In addition to our normal Social Housing Grant related activity, we played a signifi cant role in the delivery of the Welsh Assembly Government’s Strategic Capital Investment Fund initiative. Work continues with the Building Research Establishment and the Heads of the Valleys on an exciting project to redesign terraced housing in Penrhiwceiber making existing properties fi t for the aspirations of
people in the twenty-fi rst century. Our role within the Pathways to Adapted Housing programme continues to fl ourish and groundbreaking work is being undertaken with the Thomas Pocklington Trust which addresses dwelling design as it impacts on people with visual impairments.
Whilst being registered with the Welsh Assembly Government as a social landlord, our concern is not confi ned to our landlord function. Fundamentally it is people that are important. Customer care is an essential principle with tenants and clients being able to gain access to the services provided as and when they require them. The standards of service are high and there are systems for monitoring whether our targets for delivery are being met. Similarly, processes are being implemented that are designed to ensure that quality is maintained in all aspects of our work.
Our Group is better equipped to meet the challenges of improved service delivery than were the constituent parts alone. We are building on the effectiveness of our previous programmes to secure a continuous improvement approach that is designed to ensure that we remain at the forefront in providing cost effi cient housing and the highest possible quality service to tenants and others. This was demonstrated during the year in the retention of our Charter Mark accreditation.
The Board and staff recognise that in managing homes the people who live in them have an important role in the decision making process. The year saw the implementation of a new Tenant Participation Strategy and a project was undertaken with DevCo members and other neighbouring housing associations to ascertain tenant views and priorities for the implementation of the Welsh Housing Quality Standards. Mechanisms continue to be developed which will enhance tenant involvement and feedback so as to make the decision making process more effective. Good communication is essential at all
CONTENTS3 Message From The Chair & Chief Executive
4 The Board
5 The Management Team
6 To Meet Housing Need
8 To Provide Good Quality Well Managed Homes
9 To Ensure An Effective ‘Care and Repair’ Service
10 To Support The Communities In Which We Work
11 To Provide The Service That Clients Want & Your Opportunity To Get Involved
12 Continuous Improvement
13 Summary Of National Performance Indicators
14 Group Financial Information
15 Care and Repair Abbreviated Accounts
10
8
12
Cynon Tâf Community Housing Group 3
Message from the Chair & Chief Executive
levels of the organisation.Our tenants and clients live
in towns and villages and not on estates. We are committed to the support of these communities in whatever way may be possible. As a result we work with a range of statutory and community groups within Communities First and other partnerships. We administer Glyncoch Communities First and are pleased to assist in their groundbreaking projects. The Mid and Upper Cynon Timebank has been particularly successful with supported groups winning several prestigious awards.
The Group operates in an economically deprived area and it is clearly recognised that, within our communities, employment and training opportunities can be limited. With this in mind the Group has provided opportunities for young people from Ferndale Community School to access work experience as part of their NVQ Level 2 studies. We also participate in the Job Match programme providing places for housing apprentices. These are recent additions to our long standing practice of providing occasional work experience placements for both school pupils and sandwich course students.
As part of our development of older persons’ housing services, a comprehensive Care & Repair service is important. Our Agency aims to ensure that an equitable service is provided throughout Rhondda Cynon
Taf. In addition, during the year the Agency has been instrumental in providing a Good Governance Guide for agencies throughout Wales and commissioned ‘Falls, Sight and Light’, a scoping study regarding services for people with visual impairments in RCT.
Essentially, Cynon-Tâf is a charitable organisation with a fi rm commitment to ensuring effi cient and effective management and achieving sound fi nancial practices. We take these responsibilities seriously and endeavour to ensure that they are refl ected in policy making, strategic direction and stakeholder engagement. During the year we have reviewed and fundamentally changed the governance arrangements pertaining to Care & Repair Rhondda Cynon Tâf. This has been followed up with participation in the Community Housing Cymru Good Governance Pilot. Future work will include board development and training, succession and renewal and risk management and business management.
Finally, these achievements can only be possible because they are built on the long experience of both staff and Board members. Formation of the new Group has involved much hard work, fl exibility and the co-operation of all involved. Our particular thanks are extended to our dedicated staff without whose effort no service could be provided. We are also grateful to the Board members, who give their time for no fi nancial reward, and whose expertise and support is an essential contribution to our success.
DR CRAIG GURNEY Chair
MR DAVID H LEWIS Chief Executive
Sylvia Cooper, (right) Agency Manager of Care and Repair RCT, presents
a copy of the Falls, Sight and Light report to Samia Saeed, of the RCT
LHB and Councillor Mike Forey, RCT’s Older Persons Champion and Cabinet
Member.
Job Match placements, Zoe Neads and Thomas Horsfall receiving their
Certifi cate in Housing Award.
4 Cynon Tâf Community Housing Group
The Board
Siân TennickHousing Manager
Antonia ForteDeputy Chief Executive
Kevin BarryDirector of Tenant
Services
Sylvia CooperCare & Repair
Agency Manager
The Board of Management of Cynon Tâf Community Housing Group and Care & Repair Rhondda Cynon Taf
Craig Gurney - ChairMarianne Jones - Vice ChairJeff Davies - Audit ChairAndrew DakinMaureen Davies - Tenant Board MemberNigel DraperJohn Fitzgerald - Tenant Board MemberJulie HaighJohn JonesHugh PattrickDyfrig Roberts -Tenant Board MemberBelinda Sabine - Tenant Board MemberRachel Rowlands*
* Non voting
The Strategy, Performance & Evaluation Committee of Care & Repair Rhondda Cynon Taf
Jeff DaviesBarbara DwyerMartin EvansSharon Jeynes - ChairBryn JonesIan JonesDavid LewisRachel RowlandsJulie ThomasNeil Williams
Glyncoch Communities First Partnership Board
Derek Williams - ChairHannah Gulwel - Vice Chair
Steering Group:Mary HarveyPaul SimmondsLyndon BengoughSamantha TurnerSusan EdmundsLeanne WattleyKyle Talbot
Cynon Tâf Community Housing Group 5
The Management Team
David LewisChief Executive
Bernadette JonesFinance & Systems
Manager
Janet JonesPerformance
Manager
Lisa RaewoodCorporate Services
Manager
Deborah MillsDirector of Finance
& Compliance
Kelly Dutfi eldMaintenance
Manager
Darrel PowellDevelopment
Manager
Strategic Team
■ Chief Executive■ Deputy Chief Executive■ Director of Finance & Resources■ Director of Tenant Services
Operational Team
All Managers excepting
■ Chief Executive■ Deputy Chief Executive■ Director of Finance & Resources■ Director of Tenant Services
6 Cynon Tâf Community Housing Group
To Meet Housing Need
Cynon Tâf Community Housing Group continues to meet housing need across Cynon and Taf valleys.
Relets 186 Newlets 7 Average letting time■ General 23.63 days ■ Sheltered 24.41 days
Rhigos 3
Hirwaun 79
Cwmdare 25
Trecynon 99
Gadlys 19Aberdare 61
Aberaman 158
Trehafod 7Hopkinstown 4
Pwllgwaun 5Maesycoed 3
Graig 51Treforest 43
Church Village 8
Llantwit Fardre 13
Beddau & 58Tynant......
Pontyclun 35
Llwydcoed 1
Cwmbach 28Godreaman 38Abercwmboi 126
Cwmaman 104Cefnpennar 15Mountain Ash 111Matthewstown 19
Miskin 130Penrhiwceiber 188
Abercynon & 99Ynysboeth
Glyncoch 88
Cilfynydd 38Graigwen 13Trallwn 48Pontypridd 11Rhydyfelin 12Taffs Well 11
Cynon Tâf Community Housing Group 7
New Tenancy StatisticsWaiting List 127Transfer 33Local Authority Nominations 17Support Agency Nominations 16Mutual Exchanges 17
Average Rents1 bedroom £54.382 bedroom £61.453 bedroom £67.934 bedroom £76.64
Rent StatisticsWeekly rent roll £111,837.40Average weekly rent & service charge £62.73Possession Notices issued 234Arrears level 3.42%Tenants owing more than 4 weeks rent 257Tenants evicted 6Percentage of rent collected 99.71%
Aberaman 11
Abercwmboi 17
Abercynon 9
Glyncoch 1
Godreaman 3
Graig 8
Pontyclun 3
Pontypridd 0
Pwllgwaun 0
Aberdare 3
Beddau 4
Cefnpennar 0
Graigwen 0
Hirwaun / Rhigos 11
Hopkinstown 0
Rhydyfelin 9
Taffs Well 3
Trallwn 2
Cwmbach 0
Cwmdare / Landare 2
Gadlys 0
Miskin 17
Mountain Ash 19
Penrhiwceiber 22
Tynant 1
Ynysybwl 6
Cilfynydd 3
Llantwit Fardre 0
Matthewstown 5
Treforest 7
Trehafod 0
New Tenants By Area
2008/09 was a busy year for the Group’s development section. We doubled the previous year’s spend, achieving a capital investment of £4.3M, and increased the diversity of our projects. Some of this was a result of the report of the Essex Committee on housing associations in Wales. We also made an investment in the staffi ng resources of the team, appointing Roy Jones, previously Director of Development at Rhondda Housing Association to look at non social housing grant funded activities.
We were able to make a credible bid for the additional monies that were announced by the Assembly under the Strategic Capital Investment Fund in January, spending £1.4 and providing twelve additional homes. This was recognised by the Deputy Minister for Housing, Jocelyn Davies who visited one family in Pontypridd.
We continued with our signifi cant partnership arrangement with the Local Authority’s Pathways to Adapted Housing project. The project itself was relaunched during the year, and in the year bids for capital grant were
successful for eight properties. We worked with a UK wide charity,
Aspire to provide an independent living rehabilitation bungalow for patients with spinal injury from Rockwood Hospital. This is the only provision of its type in the County. We were also commissioned by the Local Authority to provide a group home for people with learning diffi culties.
Progress was steady, on our redesign of terraced housing in Penrhiwceiber, and the additional time taken to fully engage with the Local Authority, local members and residents is bearing fruit.
And fi nally, we achieved a site start for phase two at Cae Bryn Hyfryd, Hirwaun which will achieve level 4 of the code for sustainable homes.
Physical Adaptation GrantsAt the beginning of the year,
the Association consulted tenants about the service we provide when carrying out adaptations to help with a physical disability. As a result we agreed a new policy and procedure that tailors our service to the needs of each individual tenant, and that fully involves tenants in decisions about adaptations to their home.
We successfully obtained twenty four grants for our tenants, (resulting in £125,000 of work), which included;
15 level access showers6 stair lifts1 major adaptation
Jocelyn Davies visits a family in Pontypridd.
8 Cynon Tâf Community Housing Group
To Provide Good Quality Well Managed Homes
Energy Effi ciency
The Association is committed to provide homes that are more energy effi cient and which cost tenants less in fuel bills. As a result the Association has carried out an extensive programme to upgrade energy effi ciency:
■ We increased loft insulation to 35 of our properties
■ We spent £80k on external wall insulation
■ 66 of our properties received replacement windows
■ 77 properties had individual external door replacements
■ 22 properties were upgraded with new central heating
■ 34 properties were fi tted with newcondensing boilers
■ Heating controls were upgraded in six of our properties
Planned Maintenance The Association continues to review the investment required for effective planned maintenance and as a result carried out the following programme:
■ full bathroom replacements to 11 properties
■ full kitchen replacements to 77 properties
■ Improved safety fencing to 22 properties
■ re-roofi ng to 5 blocks of fl ats and 3 houses
■ External decoration to 376 properties
Pen Llew CourtThe Association took ownership
of two sheltered housing schemes from Gwerin Housing Association in December 2007 and the refurbishment of Pen Llew Court in Aberdare started shortly afterwards, with the majority of the work carried out during 2008/09.
The scheme of 30 fl ats and bed sits has seen investment of over £1million, with the result that the properties now benefi t from:
■ One system of heating (replacing three older systems) and sourced from a communal boiler
■ Refurbished kitchens and bathrooms
■ Renewed the electrical wiring system and a new fi re alarm
■ An enlarged offi ce for the scheme manager
■ Guest bedroom expanded and en suite facilities provided.
■ A new roof and external cladding.■ New lift (programmed for the end
of this year)
The Association worked closely with the RNIB (Cymru) and Thomas Pocklington Trust to ensure that the refurbishment work takes into account the needs of tenants who are experiencing sight loss or vision impairment.
R.J. Environmental Services undertook most of the refurbishment to the fl ats and communal facilities and all our tenants have been very complimentary about the standard of work.
We would like to record our thanks and appreciation for the patience and the co-operation shown by all our tenants at Pen Llew Court during what has been a disruptive period.
‘They came within 3 hours of reporting the repair and it was fi nished in one hour’
‘The contractor was very polite friendly and effi cient’
‘Thanks for the speed in which the workmen came and done the work’
‘Contractor was polite, effi cient and clean. No complaints whatsoever. The repair was done within hours and was completely satisfactory’
Repairs Performance
Target Repair Time 3hours 24 hours 7 days 15 days 30 days No. of Repairs Undertaken 36 1531 2651 1508 1087 Proportion of repairs completed on time 100% 99.4% 99.2% 99.6% 98.7%
Spending on improvements:
■ Major Refurbishment at Pen Llew Court 468,106■ Planned Maintenance & Major Repairs 1,245,450■ External Decoration 197,481■ Gas Servicing 216,369■ Central Heating Upgrades 109,092■ Repairs to Empty Properties 377,392■ Day to Day Repairs 1,150,402
3,764,292
Pen Llew Court refurbishments
Cynon Tâf Community Housing Group 9
To Ensure An Effective Care And Repair Service
We now have a new logo, so that you can identify the Care & Repair Service in every county in Wales.
“We will work to ensure that older people within Rhondda Cynon Taf have warm, safe and secure homes that meet their individual needs”.
What do we do?The primary advisory function
of Care & Repair is to provide information regarding housing support issues. We offer free advice to all older people in Rhondda Cynon Taf regardless of their fi nancial status or level of independence.
The services provided by the Agency are holistic and tailored to the needs of the individual client.
Advice can be given in a number of ways including over the telephone, in person in a client’s home or in writing through the Home Maintenance Pack and other information leafl ets. Regardless of the way the initial advice is given, a visit is usually made to the client’s home to discuss their needs in greater depth.
How do we do it?The Caseworker service is
individually tailored to meet the client’s needs. They will discuss a client’s requirements with him/her and outline what the service can offer. Delivery is fl exible, so that if a client does not agree with anything suggested, or if needs change, the services can change as well.
The Agency currently offers a wide range of services to older (over 60) and/or disabled people who own their own home or are private tenants. These include assisting clients with:
■ property repairs, maintenance, adaptations and/or improvements
■ identifying potential sources of funding works, particularly charitable or benevolent fundraising
■ income maximisation■ fuel poverty and energy effi ciency
issues■ providing a ‘Healthy Homes’
assessment■ providing general housing and
other advice
We are very happy to report that our Technical Department have introduced the use of our own schedule of rates.This now means that all of the works that are done through the Agency are surveyed, scheduled and priced, before being sent to a contractor from our approved list, ensuring probity and value for money.
During 2008/2009■ 1,877 clients received a
Caseworker/Technical Offi cer visit
The Handyperson Service - funded by Rhondda Cynon Taf Private Sector Housing Unit.
The Agency currently provides a wide range of assistance with essential small odd jobs and repairs for older people who own their own homes or are private tenants. These include assisting clients with:
■ safety works ■ security works■ other small odd jobs and repairs
The Handyperson service plays a crucial role in maintaining independent living and has become a valuable resource for older people in RCT.
The Handyperson is often the eyes and ears of the Agency, inextricably linked to the generic, holistic role of the Care & Repair service.
■ 1,295 clients assisted via the Handyperson Service
2008/09 Performance Information:- ■ 2485 Referrals received ■ 2691 Jobs completed■ 490 Telecare referrals received■ £105,714 Charitable funding raised
Maximised income:-
All clients visited receive a welfare benefi ts check.
■ 5 clients received an increase in their weekly income.
■ 4 received Attendance Allowance - totalling £12,451.40
■ 1 received RAF benefi t increase - £1,460.00
Customer Satisfaction:-■ Client satisfaction forms issued 1328■ No. of forms returned and satisfi ed 664■ No. of high level satisfaction 608
“Without your help I may have had to move. You’ve made it possible for me to stay in my own home. Thank you”.
“The workmen were very polite and they tidied up after their work was done”.
The Agency’s work is funded and supported by:The Welsh Assembly Government,Care & Repair Cymru,Cynon Taf Community Housing Group,Rhondda Cynon Taf County Borough Council,Rhondda Cynon Taff teaching Local Health Board.
To Support the Communities in Which we Work
10 Cynon Tâf Community Housing Group
In order to support the communities in which we work we put aside £6,000 per year for charitable donations. Some of the events and organisations who have benefi ted from this include:■ Race for Life■ Cwmaman Health Bank for a
Carers Pamper Day■ Cefnpennar Youth Forum to provide
a Christmas Dinner for older people in the community
■ Glyncoch Community Centre to help with the cost of their intergenerational community Christmas party
■ Sponsorship for the London Marathon to benefi t the Prostate Cancer Fund
■ Oaklands Primary School towards the cost of providing a nature sensory trail in the grounds
■ Ultimate Stage Company to enable them to participate at a Welsh festival at Euro Disney
Our Big Lottery funded Time Bank Scheme continues to achieve successes in Mid and Upper Cynon Valley. This scheme awards participants for the time spent carrying out community related activities. These include:■ Cwmaman Health Bank provides
healthy living activities ranging from yoga to walking. This project won the Crystal Trophy Award for the Best Community Health Initiative in Rhondda Cynon Taf 2008.
■ Tre Telynog Environmental Group has undertaken a variety of environmental activities including litter picks, recycling, carbon footprint training for young people and provision of communal gardens. Chairman Mark Gillette
was named Environmental Action Volunteer of the year at the Interlink Volunteer Awards 2008. The group also won the Best Community Group category in the Tidy Wales Awards organised by Keep Wales Tidy.
■ After school clubs and an after school gardening club
■ A community refl ection garden ■ Community fetes, carnivals and
shows
THE GLYNCOCH RENAISSANCE
Since 2003, Cynon Tâf Community Housing Group (and its predecessor body) has hosted the Community First Team on behalf of the Glyncoch Partnership. Funded by the Welsh Assembly Government, the team’s activities are supported by Cynon Tâf Community Housing Group providing supervision and strategic support, corporate, HR and fi nancial services.
The Glyncoch Community Partnership is working incredibly hard to develop a healthier, more prosperous, economically, socially and environmentally sustainable community where everyone is able to realise their full potential.
HOW?By focusing on three core areas of work:
EDUCATION AND LEARNINGThis element of the project is led by the community with the People and Work Unit, which shares its knowledge as one of Wales’ leading education think tanks. The project
aims to help local children and young people build their capacity to learn and their families’ capacity to support them, tackling the cultural attitudes that impact on achievement and life chances. The aim is that this will help Glyncoch reach a ‘tipping point’ whereby higher aspirations and achievement in learning will become the norm.
ENVIRONMENT Community based groups, GAFA and Ymlaen Glyncoch are working together with RCT CBC and Keep Wales Tidy to clean up the area and improve public spaces. Key successes to date include:■ Improvements to park■ Woodland sculpture trail (Glyncoch
Summer Challenge 2008)■ Eco RAM project – training local
people in horticulture and clearing gardens for older people
■ An application to the People’s Millions for an eco garden park!
ACTIVE CITIZENSHIPAlthough the number living on the estate is less than 3000, the people of Glyncoch devote over 37,000 hours per year to their community. The Glyncoch Partnership is keen to tap into this energy, with our Community Time Banking Scheme giving recognition to active citizenship. Active citizenship hours are increasing by 33% year on year. Through the Time Banking scheme there is now a strong culture of active citizenship, particularly amongst young people. A popular and vibrant annual festival gives the wider community the opportunity to celebrate Glyncoch community life.
To Provide The Service That Clients Want
Cynon Tâf Community Housing Group 11
Your Opportunity To Get InvolvedMembership of the Association is
open to all individuals. In particular, persons with an active connection with our area of operation will be welcome to join and become involved. Tenants are actively encouraged to become members and are regularly provided with relevant information. We currently have 195 members, 123 of whom are tenants. Every member has a vote at all Annual or Special General Meetings and is entitled to be nominated and elected to the Board.
The Group believes that it currently has a strong Board which has a diversity of skills and knowledge. However, it is recognised that some imbalances exist. We have been engaged with consultants and the Community Housing Cymru Governance Pilot to improve our governance arrangements.
The project encompasses:■ Board Composition■ Board Business■ Strategic Direction and
Corporate Plan■ Stakeholder Engagement■ Risk Management■ Succession and Renewal
We try to ensure that we provide the service that our clients and tenants want by providing meaningful opportunities to be involved in the development and improvement of services.
These include:■ Attending the Annual Meeting■ Becoming a member of the Tenants
Forum■ Setting up a local Tenant’s
Committee■ Being part of a Service Review
Team■ Being part of the Policy Review
Panel
We encourage our clients and tenants to provide feedback in a variety of ways.
These include:■ Becoming a Mystery Customer■ Completing Repairs Questionnaires■ Being part of a Focus Group■ Becoming a Key Tenant
In February 2009 during the Chartermark assessment the following observations were made concerning customer satisfaction and service improvement:
‘There are very high levels of customer satisfaction evidence by survey results and levels show a continued upward trend over time’
‘The Service has continued to improve over time and there is a clear process of measurement of success for all improvements’
■ Training and Board Development
In June 2008 we carried out a consultation event at the Ty Newydd Country Hotel, Hirwaun. The tenants and staff who attended worked together and developed our Tenant Participation Strategy. Our tenants have also been involved this year in setting priorities for the implementation of the Welsh Housing Quality Standard and the Customer Service Improvement Project.
Dyfrig Roberts, the Chairperson of our Tenants Forum, was named as Older Volunteer of the Year at the Interlink Volunteer Awards 2008. Dyfrig has been a Board Member since 1995 and was a founder member of the Tenants Forum. He also played a pioneering role in the setting up and development of Dragonsavers Credit Union.
Consultation event to develop the tenant participation strategy
12 Cynon Tâf Community Housing Group
Continuous Improvement
(The full Corporate Plan & Best Value Performance Plan is available)
We are committed to continuous improvement and this principle has been central to all that we do in order to deliver quality housing services locally.
We have developed a fi ve year programme of reviews comprising both services to tenants and internal reviews.
Our draft 5 year programme:2009 / 2010■ Voids Management■ Asset Management■ Tenancy Management■ Cyclical Maintenance■ Development Activity
2010 / 2011■ Risk Management■ Care & Repair■ IT
2011 / 2012■ Lettings■ Procurement■ Governance
2012 / 2013■ Tenant Engagement■ Service Charges■ Reactive Repairs
2013 / 2014■ Rent Arrears and Collection■ Planned Maintenance
Improvements achieved during the year■ Development of our Tenant
Participation Strategy ■ Enhancements to Computer
Systems ■ Refurbishment of a sheltered
housing scheme to include bathrooms and kitchens that meet the RNIB specifi cations for people with visual impairments
■ Improvement to customer service through Involvement in Customer Service Improvement Project
■ Working in partnership with Pathways to Adapted Housing and others to provide housing for people with disabilities
■ Setting up of Policy Review Panel for our tenants to review tenancy related policies
■ Reviewed Management Agreements with our Supported Housing providers
Internal Audit
The following reviews were completed during the year■ Letting and Voids■ Payroll and Income■ Budgetary Control
All of the above were found to have reasonable levels of assurance or controls in place. We are in the process of implementing the recommendations arising from these reviews as part of our continuous improvement process
Accreditations
We have demonstrated ongoing compliance with the Charter Mark Standard, the National Award for Excellence in Customer Service in UK public sector organisations.
Policy review panel
Cynon Tâf Community Housing Group 13
Summary of National Performance Indicators
Total rent collected as a percentage of total rent collectable:Wales RCT Merthyr Rhondda Cynon TâfAverage Homes HA HA CHG 96.75% 98.75% 97.61% 98.75% 97.63%
Total rent arrears owed by former tenants as a percentage of total rent collectable: Wales RCT Merthyr Rhondda Cynon TâfAverage Homes HA HA CHG 1.20% 0.70% 0.87% 1.98% 0.59%
Percentage rent loss resulting from void properties: Wales RCT Merthyr Rhondda Cynon TâfAverage Homes HA HA CHG 1.35% 5.08% 0.92% 0.82% 1.22%
Average number of calendar days taken to let / re-let all lettable housing units: Wales RCT Merthyr Rhondda Cynon TâfAverage Homes HA HA CHG 30.56 105.46 45.12 28.75 17.14days days days days days
Average number of calendar days taken to complete emergency repairs: Wales RCT Merthyr Rhondda Cynon TâfAverage Homes HA HA CHG 0.84 0.24 1.00 0.88 0.94days days days days days
Average number of calendar days taken to complete urgent repairs: Wales RCT Merthyr Rhondda Cynon TâfAverage Homes HA HA CHG 4.50 3.94 1.66 6.16 4.92days days days days days
Average number of calendar days taken to complete non-urgent repairs: Wales RCT Merthyr Rhondda Cynon TâfAverage Homes HA HA CHG 14.99 16.90 16.81 18.90 10.78days days days days days
Total rent arrears owed by current tenants as a percentage of total rent collectable: Wales RCT Merthyr Rhondda Cynon TâfAverage Homes HA HA CHG 2.77% 2.81% 3.37% 3.76% 3.62%
Total former tenant rent arrears written off as unrecoverable as a percentage of total rent collectable: Wales RCT Merthyr Rhondda Cynon TâfAverage Homes HA HA CHG 0.52% 0.00% 1.43% 0.29% 3.54%
Performance Indicators for Registered Social Landlords are published by the Data Unit Wales. The latest fi gures available show the situation at 31st March 2008.
The Group has reservations as to the validity of some of the published statistics, however, the Landlord Services Performance Indicators are reproduced here showing comparisons to Wales’ average performance, two comparable neighbouring housing associations and the local ‘stock transfer’ organisation.
Note:RCT Homes received handover of the Rhondda
Cynon Taff County Borough Council housing stock at mid year. This late date, along with the terms of the Transfer Agreement, affects the comparability of some of the fi gures quoted.
14 Cynon Tâf Community Housing Group
Group Financial Information
2008/2009 2007/2008 2008/2009 2007/2008
£ £ £ £
ASSETS OF THE GROUP (THIS IS WHAT WE OWN) ANNUAL OPERATIONS (WHERE THE MONEY CAME FROM)
HOUSES, EQUIPMENT ETC (FIXED ASSETS) 28,622,690 25.,570,076 TENANTS RENTS AND SERVICE CHARGES 5,845,661 5,643,428
WHAT WE ARE OWED (AMOUNTS RECEIVABLE) 457,657 562,361 CARE AND REPAIR GRANT AND FEE INCOME 921,837 835,167
OUR CASH IS 1,677,792 1,744,645 INITIATIVES 54,651 22,505
30,758,139 27,877,082 OTHER INCOME AND S.H.G 505,188 336,488
LESS WHAT WE OWE 7,327,337 6,837,588
TO OUR CONTRACTORS AND OTHERS (2,390,938) (1,790,494) LESS
LOANS TO BUY AND BUILD OUR HOUSES (17,570,806) (15,669,705) EXPENDITURE ON OPERATING ACTIVITIES (5,986,752) (5,682,908)
(19,961,744) (17,460,199) LEAVING OPERATING SURPLUS OF 1,340,585 1,154,680
NET ASSETS 10,796,395 10,416,883 SALE OF PROPERTIES 32,397 146,017
INTEREST RECEIVABLE 39,287 42,255
HOW THIS WAS CREATED INTEREST PAYABLE (1,032,758) (1,149,144)
SHARE CAPITAL 195 194 SURPLUS ON ORDINARY ACTIVITIES 379,511 193,808
DESIGNATED & RESTRICTED RESERVES 3,567,521 3,424,286 TRANSFER FROM RESERVES (143,235) (45,300)
FREE RESERVES 7,228,679 6,992,403 236,276 148,508
REVENUE RESERVES BROUGHT FORWARD 6,992,403 6,843,895
10,796,395 10,416,883 REVENUE RESERVES CARRIED FORWARD 7,228,679 6,992,403
THE AUDITED ACCOUNTS HAVE BEEN FORWARDED TO ALL MEMBERS. FURTHER COPIES ARE AVAILABLE FROM THE REGISTERED OFFICE.
Group Abbreviated Accounts
Income £
● Rents & Services 5,845,661● Care & Repair 921,837● Glyncoch, LHB, Vision 255,220● Other income 68,361● Initiatives 54,651● Bank Interest 39,287● Sale of Housing 32,397
7,217,414
Expenditure £
● Management & Services 1,478,222● Repairs 2,693,239● Depreciation Housing Properties 87,107● Care & Repair 787,696● Rent Losses from Bad Debt 65,288● Other Costs 392,512● Mortgage Interest 1,032,758● Initiatives 50,364● Glyncoch, LHB, Vision 250,717
6,837,903
Cynon Tâf Community Housing Group 15
Care And Repair Abbreviated Accounts
Care and Repair Rhondda Cynon Taf Ltd - Abbreviated Accounts
2008/2009 2007/2008 2008/2009 2007/2008
£ £ £ £
ASSETS OF THE AGENCY (THIS IS WHAT WE OWN) ANNUAL OPERATIONS (WHERE THE MONEY CAME FROM)
PROPERTY, EQUIPMENT ETC (FIXED ASSETS) 67,033 77,619 WELSH ASSEMBLY GOVERNMENT 391,061 388,772
WHAT WE ARE OWED 9,094 16,307 RHONDDA CYNON-TAF COUNCIL 346,819 330,845
(AMOUNTS RECEIVABLE) & STOCK FEE INCOME 48,006 47,532
OUR CASH IS 374,577 296,310 HANDYPERSON 121,252 63,872
450,704 390,236 CYNON TAF CHG CONTRIBUTION 10,000 10,000
LESS WHAT WE OWE OTHER 14,699 4,146
TO OUR CONTRACTORS AND OTHERS (11,783) (63,967) 931,837 845,167
ACCRUALS AND DEFERRED INCOME (55,091) (68,594)
(66,874) (132,561) LESS
NET ASSEST 383,830 257,675 EXPENDITURE ON OPERATING ACTIVITIES (813,264) (816,671)
LEAVING OPERATING SURPLUS OF 118,573 28,496
HOW THIS WAS CREATED
SHARE CAPITAL 18 23 INTEREST RECEIVABLE 7,587 5,384
DESIGNATED RESERVES 317,787 188,110 SURPLUS ON ORDINARY ACTIVITIES 126,160 33,880
RESTRICTED RESERVES 48,832 52,349
FREE RESERVES 17,193 17,193 TRANSFER TO RESERVES (126,160) (33,880)
383,830 257,675 REVENUE RESERVES BROUGHT FORWARD 17,193 17,193
REVENUE RESERVES CARRIED FORWARD 17,193 17,193
THE AUDITED ACCOUNTS HAVE BEEN FORWARDED TO ALL MEMBERS
FURTHER COPIES ARE AVAILABLE FROM THE REGISTERED OFFICE.
How to contact us:
Cynon Tâf Community Housing (2007) LtdIndustrial & Provident Society with Charitable Status No: 30399RRegistered Social Landlord with the Welsh Assembly Government No: L145
Unit 4Navigation ParkAbercynonMOUNTAIN ASHCF45 4SN
Tel: 01443 743200 / 0345 2602633Fax: 01443 741406 / 0345 2602634
E mail: [email protected]: www.cynon-taf.org.uk
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Care and Repair Rhondda Cynon TafIndustrial & Provident Society with Charitable Status No: 29634R
39 Duffryn StreetFERNDALECF43 4ER
Tel: 01443 755696Fax: 01443 733114
E mail: [email protected]: www.careandrepair-rct.org.uk
DeliveRinG QuAliTy HousinG seRviCes, loCAlly
