2009/2010 AR0910.pdf · 2009/2010 CONTENTS CONTENTS ... Ms Sia Siew Lan ... Director, Schools & Head – Curriculum Development Unit Ms Chia Poh Hong Principal

ANNUALREPORT2 0 0 9 / 2 0 1 0 CONTENTS

CONTENTS

Principal Offi cials

Management Team

Organisation Chart

President’s Review

School Management Committee

Service Development Committee • Employment Development Centres • Training & Development Centres• Residential Services - MINDSville@Napiri

Allied Health Professionals Hub

Finance and Investment Committee

Audit Committee

Human Resource Committee

IT Committee

Volunteer and Donor Management Committee

Building & Facilities Committee

Public Relations, Education & Communications Committee

MINDS CSG

MINDS MYG

Financial Statements

Past Years’ Offi ce Bearers

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3

4

5

7

18

22

11

20

23

25

26

29

31

33

35

38

88

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PRINCIPAL OFFICIALS

PRINCIPAL OFFICIALS

Mr Conrad CamposExecutive Committee President

Mr Ong Wee GeeExecutive CommitteeHonorary Treasurer

Mrs Mimi TanExecutive CommitteeHonorary Assistant Secretary

Mr Chng Ho KiatExecutive Committee Co-opted Member

Capt Roger Loh Executive CommitteeMember

Mr Wilson TanExecutive Committee Member

Mr Augustin LeeExecutive CommitteeCo-opted Member

Mr Kenneth ChuaExecutive Committee Member

Mr Lee Ju Song Executive Committee Honorary InternalAuditor

Mr Jeffrey TanExecutive CommitteeHonorary Secretary

Mr Daniel TanExecutive Committee Member

Mr Lim Yeow KheeExecutive Committee Co-opted Member

Ms Doreen Yap Executive CommitteeCo-opted Member

Mr Gabriel LimExecutive Committee Vice President

Mr Gerald NgExecutive CommitteeCo-opted Member

Mr Lim Jun HanExecutive CommitteeHonorary Internal Auditor

Mr Manojit SenExecutive Committee Co-opted Member

Mr Goh Siang KhinExecutive Committee Vice President

Mr Boo Chong HanExecutive CommitteeHonorary Assistant Treasurer

Patron Dr Cheong Choong KongVice-Patron Dr Aline WongAdvisors Dr S Vasoo Prof Tan Ser Kiat Mrs Jaya Mohideen

ANNUALREPORT2 0 0 9 / 2 0 1 0

Ms Jamie Lau (not in picture)

PRINCIPAL OFFICIALS

Patron Dr Cheong Choong KongVice-Patron Dr Aline WongAdvisors Dr S Vasoo Prof Tan Ser Kiat Mrs Jaya Mohideen

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MANAGEMENT TEAMHeadquartersChief Executive Officer Mr Keh Eng SongDirector, Allied Health Professionals Hub Dr Mary Cherian (till March 2010) Ms Koh Gee May (from April 2010)Director, Finance Ms Lai Aun LengDirector, Human Resources & Admin Mrs Jeannie HoManager, Human Resources & Admin Ms Yuen Lye YongManager, Volunteer & Donor Management Mrs Rosaline CheeManager, Facilities Management & Procurement Mr Terence WongAccountant (Association) Mr David ChanAccountant (Schools) Ms Sia Siew LanInternal Auditor Mr Christopher Jap Special SchoolsDirector, Schools & Head – Curriculum Development Unit Ms Chia Poh HongPrincipal, Fernvale Gardens School Mr Anthony TanPrincipal, Lee Kong Chian Gardens School Ms Jenny AlexanderPrincipal, Towner Gardens School Ms Salha Soo (till June 2010) Mrs Josephine Ng (from July 2010)Principal, Woodlands Gardens School Ms Suzana Soo Employment Development Centres (EDCs)Director, Operations and Social Enterprises Mr Chew Bong Koon (till June 2010)Senior Manager, SIA-MINDS EDC Ms Prema ThevarajahManager, Idea EDC Mr Stephen Shi (from July 2010)Manager, Woodlands EDC Mr Ng Mun WaiManager, Social Enterprises Mr Leroy Lee Residential, Training & Development ServicesDirector, Residential, Training & Development Services Ms Koh Gee MayHead, MINDSville@Napiri - Children’s Wing Ms Rose KwekHead, MINDSville@Napiri - Hostel/Group Homes Mr Ling Chong BengHead, Ang Mo Kio TDC Ms Rosalyn Peng Head, Clementi TDC Ms Shafiyah Sarwan Head, Napiri TDC Mr Mike Koh

Representatives on the following organisations:National Council of Social Service Mr Conrad CamposChildren’s Charities Association Mr Jeffrey Tan, Mr Kenneth ChuaSingapore Disability Sports Council Mr Ong Wee GeeSingapore Special Olympics Capt Roger LohAsian Federation on Intellectual Disabilities (AFID) Mr Jeffrey Tan

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ORGANISATION CHART

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PRESIDENT’S REVIEW

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• Building professional knowledge and expertise to raise the quality of services. This will have to start with building the depth, seniority and leadership of our AHPs and reviewing the internal structure and delivery of AHP services to our clients. We want to enhance the knowledge and expertise of our AHPs and teachers so that we become a centre of excellence for intellectual disability. This will also complement the need to prepare for the impending Bill on AHPs that will establish a new regulatory framework for AHPs and Approved Centres.

• Better engagement of all our stakeholders. We need to build platforms and programmes to better engage and communicate with members, caregivers and donors, and to attract, manage and retain volunteers. All these stakeholders are critical to meeting our Vision and Mission. If we do it right, we add immeasurably to the delivery of tangible outcomes for our clients and their integration into society.

We are making incremental progress in the above areas and we are confident that we can achieve real tangible outcomes from the above strategic thrusts.

OUTCOMES AND ACHIEVEMENTS

I am pleased to highlight some of the outcomes and achievements for FY2009/20.

Official Opening of Woodlands EDC and WGSWe were honoured to have Mr Khaw Boon Wan, Minister of Health as our Guest of Honour to grace the opening of Woodlands Gardens School and Woodlands Employment Development Centre on 9 October 2009.The co-location and sharing of common space between the school and workshop significantly maximises resources and reduce transition adjustments.

MOE-NCSS Outstanding SPED Teacher AwardTwo of our teachers, Ms Jenny Lim, Vice Principal of Lee Kong Chian Gardens School, and Ms Ernie Noorhaidah Ahmad, Teacher of Woodlands Gardens School came out tops among the many nominations across all SPED schools in Singapore to win the MOE-NCSS Outstanding SPED Teacher Awards in November 2009.

MINDSville@Napiri ThriftshopIn November 2009, caregivers Ms Linda Poh and Ms Carolina Chan set up a new thriftshop at MINDSville. This is the first cross-sector collaboration where caregivers, EDC, TDC and the Residential Home come together to contribute their resources to benefit the

When the 2009/11 Executive Committee started its term in September 2009, we reviewed and set out the following strategic directions for MINDS over the next two to three years.

• Increasing the capacity of our Training & Development Centres (TDCs), including finding alternative solutions for an increasing demand by families of persons with severe intellectual disability for value-added day activity centres. Our three TDCs are currently running at full capacity and we are expecting another 42 students who will need TDC services to graduate from the schools at the end of 2010. There is an urgent need to create additional capacity or find alternative services for these students soon. We continue to provide feedback to and work with the Ministry of Community Development Youth and Sports (MCYS) and the National Council of Social Service (NCSS) towards this end.

• Setting up sustainable and scalable Social Enterprises so as to create more job opportunities for our adult clients. With the mean of the age profile of our clients moving beyond 18 years of age, there are more clients than jobs suited for those who need to work in a sheltered environment. More than 100 students graduate from our four schools each year, and the main social enterprise where we recycle SIA or SATS headsets cannot provide sufficient job placements. There is also the threat of technology change that will make this enterprise a twilight one.

We thus need to build new social enterprises and build upon our existing ones. We need to manage socialenterprises more like businesses than as training centres, with Allied Health Professionals (AHPs) and trainers functioning more as support units. We should hire managers with business experience and across disabilities, including the aged retired. This is a paradigm shift that requires changes in mindsets and processes and will take time. There is however no doubt that we will need to make this change.

• Building management, developing talent, nurturing passion. With more than 70% of MINDS’ budget spent on manpower, it is very important that we manage our human resource effectively by building upon the depth and strength of our management and leadership, putting in place a succession plan for all critical functions, improving productivity through training and better processes and tools, attracting, identifying and developing talent, and nurturing the culture of passion, dedication, energy and drive across the organisation.

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clients. The caregivers provided their expertise and networks; the EDC provided the structure; the TDC used this as a training ground for the clients, and MINDSville provided the space.

‘Start a Social Enterprise Contest’ with Ngee Ann PolytechnicIn November 2009, we jointly organised a ‘Start a Social Enterprise Contest’ with Ngee Ann Polytechnic’s School of Humanities. Through the contest, MINDS tapped on the talents of the second year Business and Social Enterprise students to create new ideas for social enterprises as well as create awareness of MINDS and the employability of our clients. 10 teams participated with very creative ideas. Through the kind donation of the family of Dr Lee Kum Tatt, prizes were given to the top three teams.

People Developer AwardMINDS successfully met all the new criteria for the People Developer Award and achieved a Commendable Performance in People Excellence conferred by Spring Singapore in December 2009. The assessors noted MINDS commitment to the mission, vision and values of the organisation through the management of its human resource. For example, they noted that there was a planning process addressing the organisation’s strategic directions, platforms for employee involvement, a structured training and development framework, a rewards and compensation system linked to performance, a structured information management system, regular sharing sessions such as in-house seminars on intellectual disability for staff and stakeholders, and talent development.

Job Placement and Job Support ProgrammeFrom January 2010, MINDS was appointed the service provider for a 3-year pilot Job Placement & Job Support (JPJS) Programme by NCSS. In collaboration with SNEF, who will source for jobs, MINDS will facilitate the placement of clients with intellectual disability in open employment, as well as provide continuing support to these clients as they adjust and adapt to the challenges of open employment.

Community Group HomeIn March 2010, with the help of NCSS, MINDS successfully secured two HDB 4-room fl ats in Bedok for the setting up of a Community Group Home. After many years of preparation, three male and three female residents from our residential home made the move to independently living into the Community Group Home on 10 May 2010. All six residents are engaged in open employment. The residents will continue to receive support and supervision from MINDS as they live independently within the community. Adaptive resources such as smart home technologies and assistive technology devices are being used to ensure that the residents’ security is not compromised with the increased independence. The safety and welfare of our Community Group Home residents will be monitored closely.

MINDS MYG Coffee Table Book – Simply ServeIn March 2010, MINDS MYG launched its fi rst coffee table book Simply Serve documenting and celebrating the contributions of 50 dedicated volunteers, 27 caregivers and three persons with intellectual disability. The book is a tribute to the spirit of giving, and of caregivers and volunteers who made a difference in the lives of persons with intellectual disability. It also commemorates MINDS MYG’s journey through the passage of 35 years. Publication of the book was made possible by the donation from the family of Dr Lee Kum Tatt.

APPRECIATIONMINDS is what it is today because of the signifi cant contributions of preceding generations of stakeholders who made a difference.

On behalf of MINDS, I would like to thank our former Exco members, namely, our immediate Past President, Mrs Jaya Mohideen and Mr Lee Chak Meng, Mr Goh Siang Khin, Mdm Goh Siam Imm, Mr John Lee, Mr William Teo, Mr Chng Jong Ling and Ms Jamie Lau for their selfl ess giving of themselves and their time. Their decision to step down was part of the process of renewal that is a necessary part of good corporate governance, a major initiative of Mrs Mohideen.

Under the leadership of Mrs Jaya Mohideen, there were many important outcomes and achievements, and I am unable to do justice to them in this short message. These achievements can be found in the annual reports from the years 2003 to 2009. Nevertheless, I think Mrs Mohideen’s most signifi cant contribution was entrenching sound corporate governance within MINDS, even before the spotlight was put on Charities in recent years. Many MINDS clients, volunteers and employees have benefi ted from the contributions of Mrs Mohideen and her team, and many more will benefi t in the future. For this, we would like to say a big “Thank You”.

CONCLUSION2009/10 has been another fruitful year for MINDS. Together with volunteers and caregivers, the staff of MINDS has worked tirelessly towards enhancing MINDS’ standard of service delivery.

We extend our deep appreciation to the many donors and volunteers who believe in and support our cause, the Community Chest for raising funds needed for our programmes, and the Ministry of Education, MCYS and NCSS for their funding, guidance and support.

Mr Conrad Campos President

Mr Conrad CamposPresident

Mr Conrad CamposPresident

Mr Conrad Campos


SCHOOL MANAGEMENT COMMITTEE

Supervisor & Chairman Mr Conrad Campos Treasurer Mr Justin LimMOE Representative Mdm Toh Leng LengMembers Mr Kenneth Chua Mr Chng Ho Kiat Mr Boo Chong Han Dr Bhavani Sriram

MINDS Chief Executive Offi cer Mr Keh Eng SongDirector, Human Resource & Administration Ms Jeannie HoDirector, Finance Ms Lai Aun LengDirector, Schools Services & Head Ms Chia Poh HongCurriculum Development UnitPrincipal, Fernvale Gardens Mr Anthony TanPrincipal, Lee Kong Chian Gardens Mrs Jenny AlexanderPrincipal, Towner Gardens Mdm Salha Soo ( till 14 Jun 2010) Mrs Josephine Ng ( from 15 Jun 2010)Principal, Woodlands Gardens Ms Suzana Soo Secretary of SMC 2010

ObserversParent, Fernvale Gardens Mr Teo Hok BinParent, Lee Kong Chian Gardens Mrs Lorraine LeeParent, Towner Gardens Mdm TaiYingParent, Woodlands Gardens Mr S. Krishnan

Seated from left to right: Mdm Toh Leng Leng, Dr Bhavani Sriram, Mr Conrad Campos, Mr Boo Chong Han, Mr Kenneth Chua

Standing from left to right: Mrs Jenny Alexander, Mrs Josephine Ng, Ms Chia Poh Hong, Ms Suzana Soo, Mr Anthony Tan, Mr Keh Eng Song


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A key initiative for 2009/2010 was the formulation of a common School Vision and Mission Statement and a set of core values for the four schools. This is aimed at setting a common direction towards excellence in the education and development of our students.

School Vision: To Be A School Of Excellence Where Every Individual Matters

School Mission: To Provide A Vibrant Learning Environment That Inspires Students Towards Independence And Integration Into Society. Core Values: Strength of Character Mutual Respect and Understanding Integrity Lifelong Learning Excellence

School ProgrammesOur schools provide four levels of education:• Pre-school - 4 years to 6 years of age• Junior - 7 years to 12 years of age• Senior - 13 years to 18 years of age • Special - 5 years to 18 years of age who have high behaviour support needs

Curriculum content includes:

• Competency Domain: Academics – numeracy and literacy skills Social development skills – independent living skills Health Education Home Economics

• Citizenship Domain: Social Studies

• Forte Domain : Physical Education Aesthetics – art and craft, music and dance Pre-vocational skills Science and Technology

# Co-curricular and Pupil Enrichment Activities

Non ASD ASD Total 206 39 245 219 41 260 260 38 298 247 26 273 932 144 1076

SchoolsFGSLGSTGSWGSTotal

Non ASD ASD 0 0 0 0 12 1 14 1 26 2

Non ASD ASD 79 3 102 7 70 5 105 4 356 19

Non ASD ASD 22 25 23 17 26 8 22 14 93 64

Non ASD ASD 105 11 94 17 152 24 106 7 457 59

PrincipalVice PrincipalTeachersTeacher AssistantsSocial WorkerPsychologistsPhysiotherapistsOccupational TherapistsSpeech TherapistsClerical/Account StaffSW Assist cum ClericalGeneral WorkersTotal

Curriculum Developers Shared by all schools

1 1 41 7 2 1 1 1 0 3 1 5 64

1 1 42 8 2 2 1 1 1 3 1 3 66

1 1 53 6 2 2 1 1 0 1 1 4 73

1 1 42 8 2 2 1 1 1 3 1 5 68

4 4 178 29 8 7 4 4 2 10 4 17 271

4

Staff Strength as at 31 March 2010

FGS LGS TGS WGS Total

TotalPre-school Junior Senior Special

Pupil Enrollment as at 31 March 2010

ASD – Autism Spectrum Disorder

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Professional InitiativesWith the support of MOE, a Reading Mastery literacy programme was introduced into the four schools for junior level students. Although the programme is still in its infancy, much progress in reading skills had been noticed. The programme complements MINDS literacy curriculum as well as existing reading programmes.

In addition, the Paths programme on developing emotional-social competency of students was piloted in TGS through MOE. The value of this programme will be evaluated for future implementation plans.

Across the four schools, the transition programme for graduating students was further enhanced. Many students were placed out for work experiences in actual workplaces. FGS secured the support of neighbourhood shops to provide attachment placements for some of their senior students, while Shangri-La Hotel accepted students from TGS for work attachments in their housekeeping department.

Senior students from LGS were attached to the Ulu Pandan Senior Citizens’ Corner for cleaning work experience.

Student AchievementsA total of 250 athletes across all levels participated in the MINDS 27th Sports Meet on 24 April 2010. This combined MINDS event brought together over 1,500 people including parents, athletes, staff and guests as active participants.

In the area of art, Shawn Goh and Oh Wei Ling of WGS and Hiew Yong Ping, Woo Yin Mun and Lee Siang Hui, of LGS, won merit awards for their art pieces at the Very Special Arts (VSA) annual art competition 2009.

The WGS Extension Scout Group won the Frank Cooper Sands Award in July 2010.

MILESTONES AND ACHIEVEMENTS

Offi cial Opening of Woodlands Gardens School and Woodlands Employment Development CentreOn 9 October 2009, MINDS premise, housing the fourth purpose-built school and second purpose-built employment development centre, was offi cially opened by Mr Khaw Boon Wan, Minister for Health and MP for Sembawang GRC. It was an important milestone in MINDS service provision, as the new premise enabled MINDS to expand the admission of students and adults. This indeed alleviated parents concerns for education and training placements for their children and adults with intellectual disability.

Staff AwardsTwo of our teachers, Ms Ernie Noorhaidah Ahmad of Woodlands Gardens School (WGS) and Ms Jenny Lim Geok Hong of Lee Kong Chian Gardens School (LGS) made MINDS proud when they won the MOE/NCSS Outstanding SPED Teachers Award 2009.

MINDS internal Outstanding Staff Awards were presented in May 2010. Ms Salina Ismail of LGS won the Outstanding Teacher Award while the Teacher Merit awards were presented to Ms Gina Romeo of Fernvale Gardens School (FGS), Ms Wong Wai Yoke of Towner Gardens School (TGS), and Mr Muhammad Naharendie (WGS).

Parental Involvement • Teacher/Parents conferences were conducted at least twice a year to discuss the students’ progress and to develop the individualised educational plans. Allied Health Professionals (AHPs) were also involved where needed.


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Staff DevelopmentBuilding staff capabilities is a key feature of MINDS people developer policy, thus all schools are encouraged to send staff for appropriate training. Hence 15 staff from the four schools embarked on a learning journey to Adelaide in June 2010 while Ms Ernie Ahmad of WGS went on a two-week attachment to Sydney to learn new initiatives on the transition into work and adult life programme.

Senior staff was encouraged to organise learning journeys for their colleagues as part of their leadership training while schools initiated peer classroom observations to enhance teachers’ instructional skills. To enhance communication skills and expressiveness of all students, Ms Eva Loh, speech therapist of LGS, also conducted a training on the use of a common Basic Word Signs for a core group of staff.

Change of PrincipalshipIn June 2010, Mdm Salha Soo retired as Principal of TGS and Mrs Josephine Ng was appointed as the new principal. Mrs Ng is an offi cer on secondment from the Ministry of Education.

We thank Mdm Salha for her years of contribution to TGS and MINDS, and wish her well in her future endeavours.

FY 2010/2011 WORKPLAN• Complete the standardised assessment checklist of desired outcomes for all levels – Pre-school / Junior / Senior and to implement them by end 2010.

• Roll out the refi ned and master copy of the MINDS schools curriculum by end 2010.

• Review and extend the Transition Programme – 3 tracks- open employment & social entreprise/ sheltered employment(EDC) / day care & home

• Employment of Administrative /Operation Manager for each school

• Ensure that every student is involved in CCA or enrichment activity and every student achieve more than 60% of their IEP goals set

• Assist HR in developing and implementing the Dual Career Track for teachers- Leadership Track and Teaching Track.

• Hold a Symposium on “Curriculum - In Partnership with Stakeholders on 9 October 2010.

• Conduct a survey to obtain parents’ feedback on school services in July.

• Strengthen platforms for communication with parents and the sharing of learning resources.

• The AHPs conducted a series of seven workshops for parents from April to July on topics that included transition issues and sensory integration. Individual schools also conducted in-house workshops for parents on a variety of topics, to enhance their skills in working with their children at home.

• Parents also volunteered in school activities and projects like activity days and excursions.

• School’s staff continued to build strong rapport with parents through phone calls, home visits, face- to-face discussions in schools and individual school’s newsletters.

• Each of the four schools had set up a MINDS CSG chapter in the school.

Students from WGS participated in a Family Day Carnival organised by the Woodlands RC Zone 9 during the Lunar New Year. TGS established connection with ITE College East by volunteering their students as ‘clients’ for the ITE hairdressing and manicure training sessions. FGS collaborated with Fernvale Primary School and Pei Hwa Secondary School to raise funds for Special Olympics Singapore Flag Day while LGS was involved with MAS staff in the fund raising project “Hand in Hand, Let Love Grow Donation Drive” for charities.

Community Involvement Programme (CIP) Throughout the year, schools actively partnered mainstream schools and corporate organisations in numerous projects and activities. These community involvement strengthened our community relations, promoted better understanding of persons with special needs and their acceptance into the society, as well as enhanced open employment opportunities for the graduating cohort of students.

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SERVICE DEVELOPMENT COMMITTEE


Chairman Capt Roger Loh (till July 2010) Mr Gabriel Lim (from August 2010)Members Mr Lee Chak Meng Mr Wilson TanChief Executive Offi cer Mr Keh Eng SongDirector, Operations and Social Enterprise Mr Chew Bong Koon (till June 2010)Director, Residential, TDC Services Ms Koh Gee MayDirector, Human Resources & Admin Mrs Jeannie HoDirector, Schools & Head-CDU Ms Chia Poh HongDirector, Finance Ms Lai Aun Leng Manager, Social Enterprises Mr Leroy Lee

EMPLOYMENT DEVELOPMENT CENTRES (EDCs)Clients Muster and Staff Strength as at 31 March 2010

Centre Clients Staff

SMEDC 380 46IEDC 334 42WEDC 268 35Total 982 123


Job Placement / Job Support ProgrammeUnderstanding the diffi culties faced by VWOs to place clients in open employment, NCSS piloted a new Job Placement/Job Support Programme in collaboration with the Singapore National Employer’s Federation (SNEF) to improve the employability of People with Intellectual Disability (PWIDs) through a systematic framework of assessment, training, job placement and support. MINDS bid and was awarded the project and began implementation from 1 March 2010. To-date, six of MINDS clients had been placed in open employment through this programme.

Client Profi le AssessmentIn November 2009, the EDCs embarked on a ‘Client Profi le Assessment’ project to systematically analyse each client’s unique needs, strengths and weaknesses. The Assessment would measure clients’ productivity, abilities, vocational skills and interests, so that we could effi ciently engage them in different areas of work, and place more clients in open employment, develop the right types of Social Enterprise (SE) projects and better manage our resources for the contract works.

‘Start a Social Enterprise Contest’In November 2009, MINDS co-organised a ‘Start a Social Enterprise Contest’ with Ngee Ann Polytechnic’s School of Humanities for the year two Diploma in Business & Social Enterprise students in an effort to draw out innovative and enterprising business proposals to develop new products and services, and identify potential markets to create more employment opportunities for our clients. The prizes were donated by the family of the late Dr Lee Kum Tatt.

10 teams competed. Mrs Lee Kum Tatt gave away the prizes to the following top three winning teams:

1st Prize ($3,000/-) – Cafes in Secondary Schools2nd Prize ($1,500/-) – Fusion Mantous3rd Prize ($500/-) – Environmentally-friendly Mobile Car Wash

Two interns from the course were recruited to assist in studying the feasibility of setting up social enterprises from the list of proposals.


Abdul Rashid Bin Kassim Shafi Rashid was deregistered from the EDC after being successfully placed in OE. He was invited to present his story at the AFID conference held in Singapore in November 2009 which he did with great confi dence and courage. His presentation attracted a good conference attendance. Rashid even joined the panel discussion on stage, and advocated for himself independently, which landed him with another invitation from a participating organisation to speak at their event.

New Contract Works at SMEDC and WEDC:

• Packaging of fun pass boxes and sorting & insertion of pamphlets for corporate customers.


12

NSRS Certifi cationThree Training Offi cers attended the NSRS certifi cation in “Cleaning Sanitary Fixtures, Fittings & Toilet Floors” and worked with the external training provider to redesign the training materials and conducted in-house intensive training to potential trainees for the certifi cation.

12 clients were assessed, trained and successfully attained their WDA-accredited NSRS Certifi cates in Cleaning. Six of the 12 certifi ed trainees formed a Service Crew at Lee Kong Chian Gardens School. The staff were impressed with the crew’s professional service. The other six certifi ed trainees advanced to the next level of cleaning-related vocational skills training in industries such as Laundry, Compound, Building & Estate Cleaning, and Computer Cleaning, Viral-Disinfecting and Sanitising Services.

Open EmploymentOut of a total of 982 clients, 38 clients were placed in OE as at end March 2010. This accounts for about 4% of the total client population in EDCs. The following are two of the success stories:

Hung Wen Lin When the job opportunity as a cleaner at the food court in Ngee Ann Polytechnic came by in October 2008, Wen Lin rejected the offer initially. She fear to leave her friends in the center and was afraid that her sweaty palm might cause her embarrassment. After much persuasion, she fi nally agreed to try out for a period of time. Wen Lin has been doing well since then and she was commended by her supervisor as a fast and diligent worker.

• Letter shopping & sticking of woods sample on a flooring catalogue.

• Sticking different sizes, types & colours of furniture materials sample on a furniture catalogue.

• Packaging of scented bookmarks.

• Labeling for package food products.

• Manufacturing of plastic stationeries.

• Packing of plastic stationeries.

• Packing of goody bags.

• Assisting in packaging and sorting of carton boxes for bottling companies.

WEDC also succeeded in securing one long-term contract to provide headset cycling services.

FY 2010/2011 WORKPLAN

1) Restructuring of EDCs to improve productivity and to increase the range of work that the EDCs can do:

• To restructure and standadise the setup of EDC

• To review and streamline the setup of existing Social Enterprise projects

• To review Social Enterprises SOPs

• To review the costing of Social Enterprises projects

• To review Client profile assessment

• To carry out Caregivers survey

• To roll out Job Placement/Job Support programme

2) Looking into the development of sustainable social enterprises especially in the area where we have been successful, eg. thrift shop, car wash

• To look into the setting up new independent Social Enterprises

• To look into the expansion of current Social Enterprise projects

136


TRAINING & DEVELOPMENT CENTRES (TDCs)Clients Muster and Staff Strength as at 31 March 2010

Centre Clients Staff

Ang Mo Kio TDC (ATDC) 54 19Clementi TDC (CTDC) 57 18Napiri TDC (NTDC) 52 15Total 163 52


Outcome Management ResultsThe effectiveness of the Adaptive Daily Living (ADL) and Community Living Skills (CLS) programmes were tracked and reported half yearly to NCSS. The clients successfully achieved the targets set in the areas of ADL and CLS training.

Health & Wellness/ Medicare ServicesThe TDC clients participated in the Eye Screening exercise by Singapore National Eye Centre, Dental Screening and Dental Treatment by NUS School of Dentistry and other health and wellness programmes, such as weight management, water activity and aerobic training conducted. Selected clients participated in the jogging programme to encourage differential reinforcement as well as promote healthy and appropriate social recreational lifestyle.

Six NTDC clients were selected for the Pet Assisted Therapy (PAT) programme conducted once a month using suitable pets to assist and help the clients to improve their mobility, physical, sensory, cognitive, communication and socialisation.

Attachment and Placement into the Employment Development Centres (EDCs) and Social Enterprise15 clients from the three TDCs were trained in headset recycling processes and later placed in the EDCs for work attachments. One CTDC client successfully transferred to SMEDC in October 2009, one ATDC client to WEDC, and one NTDC client to IEDC in November 2009.

Four NTDC clients were attached to the newly-opened MINDS Shop at Napiri for training in packing and sorting, and successfully proved that TDC clients could participate in Social Enterprise activities where they receive allowances.

Dental CareDr Somu, a volunteer dentist, provided dental screening for all clients at three TDCs to identify dental health issues and recommend appropriate follow-up to caregivers. The results also formed part of the Occupational Therapists’ and Psychologists’ research,


Programmes with FamiliesThe annual Parents’ Dialogue and Home Visits provide a channel for families and centre staff to discuss clients’ training plans and progress. During these sessions, effective methods of handling the clients were discussed so that training efforts could be devised accordingly.

As all three TDCs are operating at full capacity, a balloting exercise was held in January 2010 to admit clients to the limited vacancies. Students on the TDCs waiting list were referred to the Centre for Enabled Living (CEL) for placement in other VWOs’ day activity centres.

Internal and Community Integration15 clients participated in the two-day ‘TDC Independent Live-In Camp’ held in October 2009 at a Pasir Ris chalet resort. They learned to generalise their adaptive living and community living skills in an external environment together with their peers from the other TDCs.

230 clients, staff, caregivers, volunteers and invited


• To assist TDC CSG chapter to recruit more caregivers and plan activities.

• To survey and evaluate extending the centre’s operating hours to enable caregivers to have more opportunities for employment.


14

guests participated in the ‘Clients Year-End Party’. Centres’ staff and clients put up performances, and dedicated volunteers were presented tokens of appreciation for their signifi cant contributions.

Eight TDC clients took part at the MINDS 23rd Sports Meet in April 2010. 17 clients from ATDC and CTDC also participated in the 7th Special Olympics National Games held in June 2009 and bagged two silver and seven bronze in athletics, bowling and bocce.

For the third year running, CTDC organised an Art Fair & Exhibition with the theme ‘Nature at its Finest Moments’. The Guest-Of-Honour Dr Amy Khor, Mayor of South West District and Senior Parliamentary Secretary, Ministry of Environment Water and resources graced the ceremony. 115 paintings were submitted by the three TDCs. Professional judges were invited to select the winners. Proceeds for the sale of paintings amounted to about $900 on that day.

Staff DevelopmentStaff attended training in areas identifi ed as key training needs in line with the sectors’ goals for the year and their own developmental needs. Some combined training include:

• ‘Unity Is Strength’ team building session

• ‘Positive Behaviour Support’ Induction course by the TDC Psychologists

• ‘Introductory Applied Drama’ by Ms Chang Mei Yee, from Singapore Polytechnic

• ‘Epilepsy Management’ and ‘Prevention & Control of Infectious Diseases’ by MINDS’ Physiotherapist and Medicare Consultant

and the team presented a paper on “Factors Infl uencing Dental Health in Persons with Intellectual Disability” at the AFID Conference in November 2009. Case Management SystemTraining Offi cers, Centre Heads and Allied Health Professionals (AHPs) meet monthly to review and evaluate the needs, intervention plans and progress of all the clients to continuously improve service delivery.

• To conduct family life education talks to strengthen family relationships.

• To broaden the spectrum of training programmes and activities for the aged, the high support need and clients with challenging behaviours

• To explore team teaching and capitalise upon individual skills/interests of the staff and volunteers to assist in training.

• To have a committed resource personnel to look into training resources and programmes.

• To continue enhancement of staff professional expertise through relevant training related to adults with special needs.

15


RESIDENTIAL SERVICES – MINDSVILLE@NAPIRIClients Muster and Staff Strength as at 31 March 2010

Services Clients Staff

Home 103 65Hostel / Group Home 52 14Children’s Wing 22 20Total 177 99

support needs, hence training programmes and individualised therapies are designed to enhance or maintain the residents’ gross and fine motor skills, hand functions, visual perception, balance, co-ordination, mobility, sensory awareness, and ADL such as feeding, grooming, dressing and oral hygiene.

Three aged clients with high support need qualified to participate in the Special Olympics in June 2009 after six months of dedicated training by five volunteer coaches from Raffles Institution. The efforts paid off when they won two gold and one bronze medal. A few wheelchair-bound residents, despite their physical disabilities, also participated in MINDS 23rd Sports Meet with the assistance of the staff.

Multi-sensory programmes were implemented for selected residents especially those with ASD to improve their sensory awareness and self regulation. Another intervention, Pet Assisted Therapy (PAT), benefited both the ambulant and wheelchair-bound residents. As they interacted with the trained dogs, the residents’ sensory, cognitive, communication and socialisation skills improved. Based on their needs, residents were scheduled for individual therapies for positioning, splinting and training aimed at developing the repertoire of activity skills, and increase their independence or at least minimise supervision/prompting for day to day tasks. Group therapy sessions were organised for selected residents which involved exploring different gross and fine motor activities. The residents also learnt to develop their interaction and socialisation skills in these sessions.


Outcome Management ResultsThe effectiveness of the Adaptive Daily Living (ADL) Skills and Community Living Skills (CLS) programmes implemented in the Home were tracked, residents’ progress and achievements closely monitored and the results reported to NCSS half yearly. The Hostel/Group Home tracked the effectiveness of Community Living Skills (CLS) while the Children’s Wing tracked the children’s functional independence and ability to access and use different types of community facilities.

NCSS On-site Assurance Assessment of MINDSville’s residential services final report for FY 08/09 confirmed that the outcome management submissions from April 2008 to March 2009 were verified as accurate and that we had complied with 100% of the Service Standard Requirements; had clear and organised Standard Operating Procedures (SOP) which staff were familiar with; had a team of cohesive and dedicated staff that helped each other. Residents’ family members interviewed were satisfied that staff were approachable and their needs were attended to promptly.

Programme Development

a) MINDSville - HomeMajority of the Home residents are ageing with high



16

preparation in the transitional group home at MINDSville, six elated residents fi nally moved into the two CGH units in Bedok on 10 May 2010. The CGH project aimed at enhancing residents’ quality of life through social inclusion, making choices; and greater independence. Community resources and volunteers were engaged, smart home technologies, physical accessibility modifi cations and assistive technology devices were installed to provide them with the necessary support.

Two residents presented a Special Paper on “Hope for the Future – Towards a Better Life” during the 19th AFID Conference on 23 November 2009. They shared their hope for a better life with more choices. Their presentation touched the audience, and many gave the residents their encouragement. Another six residents would be identifi ed for training in the transitional group home with the goal of placing them into Community Group Homes eventually. The residents’ perception of ‘Quality of Life’ and other indicators would be collected to track the success of the project for future planning.

Annual psychological and adaptive behaviour assessments were carried out to objectively review progress and ensure that programmes are drawn up based on the residents’ interests, strengths and needs. A programme checklist was developed to more effectively profi le residents according to their level of support needs and to match them with the types of training needed to enhance functioning in daily and community activities. The Psychologist also worked closely with direct care staff and other Allied Health Professionals (AHPs) to support residents with challenging behaviours and their families.

b) MINDSville - Hostel/Group HomeThe Hostel supported eight residents (16% of the total muster) working in McDonalds Hougang Point and Compass Point.

To cultivate a spirit of volunteering, four or fi ve residents with two staff started twice-monthly voluntary community service at Tembusu Home in April 2009.

An athletic team coached by one of the Hostel Community Facilitators was formed in February 2009. The residents trained on every Tuesday evenings at Hougang Stadium to prepare for the Special Olympics held in June 2009. Seven residents participated in 14 events and brought home three Gold, four Sliver and four Bronze medals.

c) Community Group Home (CGH)With the help of NCSS, MINDS successfully secured two 4-room flats to set-up the CGHs. After years of

d) MINDSville - Children’s WingThe activities and programmes were designed to promote and prepare the children (aged six to 18 years old) for re-integration back to their families. The equipping is two-prong – for the children and for their families. Family work is an integral part of the case management as families learned strategies to meet each family member’s needs and work towards re-integration. Every quarter, family events were organised to strengthen family ties and provide a platform for parents to meet and support each other. Families are also encouraged to join the children for outings and special events organised by MINDS CSG.

Different strategies ranging from counselling to behaviour modifi cation programmes are used to support the children in acquiring socially appropriate means of expressing their emotions. Activities within the structured programme enable the children to learn about themselves, their families, school,

17

neighbourhood and community hence providing the children a sense of certainty, a predictable and safe environment as well as created a stimulating and meaningful learning environment. Some of the activities include art and craft, outdoor activities, music and movement, housecraft, home management skills training, story telling and dramatisation, travelling lessons, learning time, computer time and circle time. “Speedy programme” was initiated for children with high support needs, where staff focused on developing their motor and social skills. Therapists were engaged to provide occupational therapy and social skills training. Two months upon admission, each child would be assessed using Psychological Adaptive Behaviour instruments to draw up individualised care plans (ICPs) in consultation with the child’s signifi cant persons and professionals. The ICPs are reviewed every three months with the families to ensure that the intervention programme focused on targeted outcomes. Three children had re-integrated into their families. Two children were transferred to the Hostel for more independent living arrangement.

Medical/Nursing CareThe quality of nursing care is constantly evaluated for improvement. Nurses assist in programmes conducted by the AHPs, managing residents’ health issues and chronic conditions such as hypertension, diabetes mellitus, epilepsy etc, wound care management, implementing effective weight gain interventions for weaker residents as well as applying intensive infection control measures to prevent and minimise disease outbreaks in communal setting.

Case Management & Family Involvement Social Workers, Nurses, Psychologists, Occupational Therapists and Physiotherapists worked closely together to plan and organise training, activities and case discussions with the families to encourage them to participate in developing goals for the residents as well updating them on the residents’ progress and concerns. Through this regular contact, rapport was built and confi dence instilled in the families for the residents’ transition back into their own homes. Families were also strongly encouraged to participate in family events such as parties, outings and family sessions.

The adoption of Active and Positive Behaviour Support in our mode of intervention had helped to uplift the residents’ quality of life. For FY10/11, the residential services planned to collaborate with CDS in University of Sydney to enhance staff’s skills in implementing active support.


• To conduct at least two caregivers’ events in the year, with the aim to provide support for caregivers and to enhance family relationships.

• To conduct family life education talks with objective to strengthen family relationships (i.e. improving marital relationship and parenting skills).

• To monitor and provide prompt intervention to residents with signs of dementia and whom will need more intensive nursing care.

• To maintain residents’ capabilities in activities of daily living through quality nursing care management, skills training and with use of adaptive devices where appropriate. More interesting activities will be developed that may spur motivation from both residents and staff, particularly looking into providing more choice- making opportunities when it comes to selection of activities.

• To work closely with Medicare on interventions and screenings to benefi t the aged residents.

• To prepare and sustain residents in open employment through assessments, regular feedback with employing agencies and regular dialogue sessions.

• To assess and identify potential Hostel residents to receive training at the transitional Group Home.


Community PartnershipVolunteers and members of the public continued to provide creative and stimulating activities and programmes. Resources and social support were expended as we tap into the community and neighbourhoods for assistance. MINDS MYG continued in their dedicated weekly activities. Other regular volunteers include Standard Chartered Bank and United World College of South-East Asia.


ALLIED HEALTH PROFESSIONALS HUB


18


Programme DevelopmentFour multi-disciplinary study teams were formed in 2009 to augment the planning and development of new services and programmes at MINDS. The teams worked on:

(i) Ageing issues related to PWIDs (to propose service development in management of ageing PWIDs). The team co-researcher is Dr Koh Choon Huat (Assistant Professor, Department of Epidemiology and Public Health from Yong Loo Lin School of Medicine);

(ii) MINDS-wide Common Signing System was studied by a multidisciplinary team led by the Speech and Language Therapists and including non-AHPs. The team co-researcher is Dr Radika Vasudeva (Director & Consultant Speech-Language Therapist from Integrated Speech & Swallow Work Pte Ltd);

(iii) Full-day programming for PWIDs (to develop a concept paper covering the school, adult and residential sectors);

(iv) PWIDs’ sexuality education and management (to construct practitioner guidelines).

AHP Monthly MeetingsSince its inception in 2008, monthly multidisciplinary meetings were conducted for all AHPs. These half-day sessions served as a platform for discussions on professional concerns, consensus seeking for enhancing ways of working, identification of gaps in service provision and idea generation for programme development. The support provided at the meetings had strengthened teamwork, enhanced communication and created an opportunities for peer affirmation.

Career CoachingIndividual career coaching sessions were initiated to build AHPs’ capabilities as a specialised multidisciplinary team. The individual career coaching and mentoring sessions with the AHP Director focused on personal career aspirations, with consensus on follow-up to be reviewed the following year.

Engagement of External ConsultantsIn order to grow AHP capabilities, several external consultancy services were engaged. Dr Hoili Lim (Senior Consultant Psychologist, Adam Road Medical Centre) continued to provide clinical supervision for all the Psychologists. Students Care Service’s Principal Social Workers, Mrs Chuah Yin May and Mrs Wong Cher Meng, also started individual and group case consultation sessions for all the Social Workers. Participating AHPs found these consultations beneficial. Nonetheless, one of Hub priorities is also to consciously expand and strengthen in-house capacity for case consultation and clinical supervision.

The AHP team comprises the following:

Physio-therapists

4

-

2

6

Occupational Therapists

4

3

2

9

Speech & Language therapists

4

-

-

4

Matron & Health Care consultant

-

-

2

2

Schools

EmploymentDevelopmentCentres

Residential & TDCs

Total:

Social Workers

8

5

6

19

Psycho-logists

8

3

3

14

19

In-service Workshops AHPs conducted several workshops for caregivers, volunteers, Training Officers and Teachers. Post-workshop feedback indicated that the delivery and content of these workshops were very useful and helpful. The AHPs would continue to roll out more workshops in FY 10/11.

For the third year running, the MAS MoneySENSE programme was conducted on 23 May 2009 for families from TDCs, EDCs and Schools. Social workers taught the caregivers on how to manage their cash flow and budgeting. They also organised a workshop and focus group discussion for caregivers on “Managing Sibling Relations when there is a Child with Disability”.

Research & Publications To grow the practitioner research culture at MINDS, AHPs were guided on the development of multidisciplinary proposals for research, conference presentations and paper publications. Where needed, invitations to participate and seek co-authorship with relevant external specialists were sought. Several AHPs presented at two major conferences namely the IASSID 2nd Asia-Pacific Regional Congress and the 19th Asian Federation on Intellectual Disabilities Conference (AFID) held in June 2009 and November 2009 in Singapore.

Cross-sector AHP Team BuildingTo sustain individual and group morale and to strengthen internal relations, a retreat was held in September 2009 with our 2009 theme of rejuvenation. Another retreat has been planned for to be held in September 2010.


• To build AHPs’ capabilities as a specialised multidisciplinary team through clinical supervision & case consultation, career coaching, mentoring and team building.

• To contribute AHP expertise for programme and service development through the AHP Hub study teams.

• To provide specialised AHP services for secondary clients of AHPs which include staff, volunteers and caregivers.

• To grow the practitioner research culture in MINDS through the development of multidisciplinary proposals for conference paper and scientific journal publications.

• To reorganise the AHP structure in view of the impending AHP Bill so as to improve the AHPs’ level of professionalism and to enhance their career path.


FINANCE AND INVESTMENT COMMITTEE

Chairman: Mr Kenneth ChuaMembers: Mr Ong Wee Gee Mr Justin Lim Mr Boo Chong Han Mr Cheo Hock ChinChief Executive Offi cer Mr Keh Eng SongFinance Director : Ms Lai Aun Leng

The Finance and Investment Committee (FIC) approves strategic investments, reviews investment policies and manages the Group’s assets and liabilities in accordance with the policies and directives of the Board.

CompositionThe FIC comprises fi ve members with competencies in fi nance, fi nancial services, and education. The diversity of their knowledge, skills and experience allows for useful exchange of ideas and views. The Committee typically meets every two months.


Seated from left to right: Ms Lai Aun Leng, Mr Kenneth Chua, Mr Boo Chong Han

Standing from left to right: Mr Keh Eng Song, Mr Ong Wee Gee, Mr Cheo Hock Chin, Mr Justin Lim


20


21



Annual Budget Budgeting is done annually to ensure that the projected expenditures are prudent and within our means. The budget is reviewed and approved by the Honorary Treasurers, the subcommittees SMC, SDC, FIC and ultimately by the EXCO. Reviews are scheduled regularly to monitor expenditure.

Specific government initiatives such as the phasing out of Job Credits and other supplementary funding, the increase in employers’ CPF contribution rates and the rise in foreign workers’ levy in FY2011 will impact on the new budget. These impacts would be taken into account in the budgeting process.

MINDS will continue to build on the fundamentals, and exercise financial discipline to ensure that the Group’s financial position remains strong.

Capital Management MINDS’ capital management policy is to maintain a strong capital position, to support business growth (such as new social enterprise initiatives), strategic investments, and uphold donor confidence.

We maintain high standards of financial prudence and aim to achieve sustainable returns on our surplus funds. We also perform cash flow projections regularly to ensure that we have sufficient funds to meet all contractual and financial obligations.

InvestmentsThe investment policy is reviewed regularly to ensure that our investments are appropriate based on prevailing economic climate. Factors like potential yields, risk tolerance, asset allocation strategies, and investment choices are taken into account to ensure that our investments continue to be safe and sufficiently liquid. Despite the challenging times posed by the economic recession of the previous year, we are happy to report that we had not sustained losses on our investments.

AccountabilityMINDS recognises the importance of providing all stakeholders accurate and relevant information on a timely basis. Hence the EXCO receives management accounts as well as financial reports during its monthly meetings. Such reports track the Group’s Key Performance Indicators, such as performance against budget and against the corresponding period of the previous year.

The School Management Committee also receives regular financial performance updates in its bi-monthly meetings. HODs are informed of their department’s cumulative expenditure to date through monthly cost centre reports.


E-purchase EnhancementsThe e-purchasing system will be enhanced to simplify the procurement processes and raise productivity without compromising on security.

Electronic Cheque Payments The FIC aims to raise productivity by automating the cheque payment process, and reduce the time spent on preparing, signing and mailing cheques. Under the electronic payment platform, all transmissions to the bank would be encrypted to protect data integrity. The workflow will also be reviewed to ensure that system security and controls are not compromised.

Accounting System Upgrade The Accpac accounting system would be upgraded leveraging on the latest technology to align with our objective to raise the standards of our financial accounting and fulfil our accounting, treasury, and corporate governance obligations. Apart from streamlining the financial close and reporting cycle, the new system is expected to improve on operational performance measurement and liquidity management.

Issue of Charity Accounting StandardsThe Charities Accounting Standard (CAS) is being developed by the Accounting Standards Committee as an alternative set of accounting standards for the charity sector in Singapore. The adoption of CAS by MINDS will raise the level of transparency, comparability and accountability.

Finance Manual Review Board members have a fiduciary duty to safeguard its assets through a system of checks and balances. We already have a robust system. We will continue to review our financial policies and processes to take into account changes in the operating environment, adopting best practices, and align our systems and processes with the Code of Governance for Charities.

Seated from left to right: Ms Lai Aun Leng, Mr Kenneth Chua, Mr Boo Chong Han

Standing from left to right: Mr Keh Eng Song, Mr Ong Wee Gee, Mr Cheo Hock Chin, Mr Justin Lim

22


AUDIT COMMITTEE

Chairperson: Mr Lim Jun Han Members: Mr Lee Ju Song Mr Jason Lee Ms Ivy Wong Staff: Mr Christopher Jap


The Audit Committee (AC) met fi ve times during the fi nancial year. The external auditors schedule for the Financial Year 09/10 audit and internal auditor’s work scope were reviewed.

For FY 09/10, the internal auditor (IA), Mr Christopher Jap focused on:

a) physical sightings of staff and fi xed assets, muster reports and bank reconciliations

b) Ad-hoc audit on cheque payments

c) Reviewing the Finance Operating Manual.

Apart from auditing work, the Audit Committee tasked the IA to conduct regular briefi ngs for staff members aimed at improving internal controls and governance through closer adherence to correct procedures.

A change was made in the reporting line of the IA. He now reports directly to the Chief Executive Offi cer (CEO) operationally and to the Audit Committee on audit matters.

FY 2010/2011 WORKPLANTo review and recommend improvements on the systems of controls on revenue operations and to carry out regular audits on Payroll and Procurement/Payments.

Standing from left to right: Mr Jason Lee, Mr Lim Jun Han, Mr Lee Ju Song, Mr Christopher Jap

AUDIT COMMITTEE

23


HUMAN RESOURCE COMMITTEE

Chairman Mr Manojit SenMembers Mr Jeffrey Tan Ms Doreen Yap Mr Mohan DassStaff Mr Keh Eng Song Mrs Jeannie Ho

Human Resource Key Performance Indicators as at 31 March 2010

Benchmarks

15% per annum

Not less than average of 40 hours per staffAt least 2% of payroll

MCs: Average 5 days per staff

Average: 15 days per staff

MINDS’ KPIs

>5% to <15%

Not less than average of 40 hours per staffAt least 2% of payroll

MCs: Average fi ve days per staff

Average: 15 days per staff

Achievements

14%

65 hours2% of payroll

MCs: Average fi ve days per staff

Average: 0.9 days per staff

Explanation of Key Performance Indicators

Turnover decrease marginally from 14.8% to 14%. 7 staff retired and 3 were rehired on contract.

Total number of training hours increased from 56 to 65, and training expenditure reduced from 2.3% to 2%. This is due to high VCF subsidy for courses from SSTI/NCSS.

Average MC rate reduced marginally from 5.7 to 5.09 days. Hospitalisation leave also reduced marginally from 1 to 0.9.

Turnover:

Training:

Absenteeism:

Hospitalisation:


Seated from left to right: Mrs Jeannie Ho, Ms Doreen Yap, Mr Jeffrey Tan, Mr Manojit Sen,

Mr Mohan Dass, Mr Keh Eng SongStanding from left to right: Mr Jason Lee, Mr Lim Jun Han, Mr Lee Ju Song, Mr Christopher Jap

Headcount as at 31 March 2010 stood at 566.


24

MILESTONES AND ACHIEVEMENTS Renewal of People Developer Award MINDS successfully met all the new criteria for the People Developer Award and achieved a Commendable Performance in People Excellence conferred by Spring Singapore in December 2009. In their assessment, they were impressed that the senior leadership is committed to the mission, vision and values of the organisation, evident by the leadership’s role-modeling of the values and investment of resources to develop staff.

In the area of Human Resource Management, they noted that planning process addressing the organisation’s strategic directions is in place. Evidences of platforms for employee involvement, structured training and development framework, rewards and compensation system linked to performance, structured information management system, regular sharing sessions such as in-house seminars on intellectual disability for staff and stakeholders and talent development are also in place. Manpower Norms and Review of Manpower Structure of the Residential ServicesManpower Norms across the sectors were introduced and endorsed by EXCO in May 2009. The exercise empowered HODs to decide and recommend the most effective staff to client ratio within their budgets and operational needs. It also provided HR with the framework and controls to support requests for recruitment.

The manpower requirements of Residential services - Home, Hostel/Group Home and Children’s Wing were reviewed. Because of the 24/7 operations, unique shift requirements, the need for higher calibre staff to provide programmes for the residents, new jobs were created or updated to assist the residential sectors to operate at maximum effectiveness. Community Facilitators for the Hostel was introduced, and Instructors and Residential Assistants added to the Children’s Wing.

Recruitment and Retention Strategies:We participated in recruitment fairs jointly organised by the CDCs with WDA, NCSS and ITE for mid-career workers to join the NITEC in Social Service traineeship programme. WDA sponsored the course fees and internship salary for 12 months, hence alleviating the tight operating budgets and at the same time, providing the skilled manpower for the TDCs. Nine candidates were selected and emplaced from April 2009.

We also participated in WDA/NCSS’ Professional Conversion Programme as well as NCSS Scholarship programmes to recruit Social Workers. We provided internship and mentoring for selected candidates who would be bonded with MINDS for at least two years.Again, their salaries during internship are sponsored by WDA/NCSS. This strategy ensures a constant supply of Social Workers. Five interns were selected, and attached to the various schools/centres from August 2009.

Strengthening Internal ControlsThe Payroll Administration SOP, Recruitment Administration SOP, Performance Management Policy and End of Service Policy documents were completed and endorsed in September 2009.

Employee Opinion Survey (EOS)The bi-annual Employee Opinion Survey was conduct-ed in October 2009. With the collaboration with Assis-tant Professor Sandy Lim from NUS Business School, a research element was incorporated to study the culture, climate, unique personality types of staff working in, and challenges faced by them in a social service or-ganisation. The initial results showed an increased in staff satisfaction in MINDS.


1) OrientationTo have two (two-day) Orientation Sessions in the months of February and July instead of one at the beginning of the year, and to include a new component on understanding the differences between the commercial and social services sector to help new entrants adjust and integrate.

2) Enhance staff long-term healthcareTo facilitate staff to obtain lifetime medical insurance coverage beyond their services with MINDS.

3) Review Recruitment and Retention strategiesa. To review bi-annual outstanding staff awards and recognition criteria and formatb. To review the allied health professionals’ career and professional developmentc. To implement structured performance based ‘merit’ increments/market or annual adjustments to enhance retention d. To review job scopes and identify areas to increase empowerment and enhance job satisfaction/retention

4) Succession Planning Programmea. To introduce PAT (potential assessment template) tool for succession planning and promotionsb. To implement an annual review/interview meeting with the high potentials to discuss their aspirations.

5) Review Career Development PlansTo develop matrix career development paths, and review manpower structures to support social enterprises.

6) Review Competency & Learning systemTo review competence frameworks for key areas and associated gap analysis leading to Learning Plans. Tenure and competency would be differentiated, and an organisation-wide Training Needs Analysis will be implemented.

7) HR Department ManualTo reconstruct the manual into more detailed segments for easier reference.

25


IT COMMITTEE

Chairman: Mr Ong Wee GeeMembers: Mr Henry Asikin Cheung Mr Joshua Soh Mr Rusman Priyana Mr David Tio

Staff Mr Keh Eng Song Ms Chia Siew Tong Mr Ng Boon Hong

IT COMMITTEE

Seated from left to right: Ms Tan Soo Fang, Ms Chia Siew Tong, Mr Ng Boon HongStanding from left to right: Mr Tan Yuh Woei, Mr Henry Asikin Cheung, Mr Ong Wee Gee, Mr Rusman Priyana, Mr Wilson Tan, Mr Keh Eng Song, Mr Gerard Teotonio Lima Vaz, Mr Manikandan Palanivel


IT InfrastructureThe Committee completed the virtualisation of servers in MINDS headquarter to further optimise storage and usage. Our next step is to pilot these in Fernvale Gardens School before standardising across all facilities.

An IT support offi cer was recruited to see to the increasing demands for IT support and to standardise the PC setup and software applications in MINDS for conformity and ease of maintenance.

IT ProjectMINDS was selected by the NUS School of Computing to support the enhancement of our existing eClient system developed by them three years ago. The new system will incorporate feedbacks from our users and include additional features such as attachment repository and movement history.

IT CurriculumMINDS CDU has developed the IT curriculum and is fi nalising the assessment criteria. The curriculum assessment process will now be computerised.

EDCs piloted an IT Training Programme, which includes teaching independent living and social skills through IT, for our adult clients in Idea EDC. This programme yield good progress after the pilot and has now been introduced to the other two EDCs.

Assistive TechnologyMINDS is collaborating with Singapore Polytechnic to develop a new Speech-to-Text assistive device for our clients. The device aims to help our less verbal clients to communicate at public areas. We are also exploring other collaboration opportunities with other tertiary institutions and corporate organisations.

FY 2010/2011 WORKPLANImplement MINDS website and Volunteer Management System

• Complete e-client enhancements and additional modules

• Implement back-up solution in schools and centres

• Rollout IT curriculum in MINDS

• Expanding usage of AT including collaboration with other tertiary institutions and corporate organisations


VOLUNTEER AND DONOR MANAGEMENT COMMITTEE


Chairman: Mr Chng Ho KiatMembers: Mr Daniel Tan Mr How Ti Hwei Mr William Teo Ms May Tan Ms Li XinyiStaff Mr Keh Eng Song Mrs Rosaline Chee


Volunteers and donors play a significant role in MINDS’ services and we greatly appreciate their commitment and dedication. Whether it is cleaning the fans, taking clients out, or giving towards a cause, their dedication and commitment deserves recognition and commendation. Here are some of them:

MotorolaOur long-time corporate supporter Motorola has been actively promoting workplace volunteerism and has supported MINDS throughout the year with the following events:

• Earth Day, 22 April 2009: Set up MINDS Craft booth sales at Motorola selling products made from recycled materials.

• Bonding Day, 10 September 2009: A family strengthening programme for Motorola staff where MINDS Craft was hired for a candle-making workshop.

• Corporate Community Day, 3 October 2009: Collaborated with MINDS MYG to bring trainees out for a kite flying expedition at MINDSville@Napiri. Mr Daniel Shields, Chargé d’affaires from the US Embassy was Guest of Honour.

• International Women’s Day, 8 March 2010: Organised a tea party for the womenfolk at MINDSville@Napiri - from caregivers to nursing staff.

• Supported MINDS by participating as a stall holder for the first time at the Children’s Charities Association Christmas Fair 2009. All proceeds from the sales at their stall went towards supporting MINDS. • Sponsored a camp for MINDS Woodlands Employment Development Centre and YMCA volunteers when told of the need to cater food.

MINDS’ partnership with Motorola entered its 10th year in 2010 and we are happy to celebrate her 35th Anniversary by helping to produce 2,000 pieces of mementos from MINDS Craft for their staff.

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Standard Chartered BankStandard Chartered Bank carried out their annual island-wide donation collection on 22 April 2009 and all contribution from staff, their families and customers were channelled to MINDS’ Shops. Going the extra mile, the Bank also supported our MINDS Social Enterprise through purchase of cookies from MINDS Food and the amount raised was used to organise MINDSville@Napiri Community Day.

A group of philanthropists, through Standard Chartered Bank, donated 100 bags of groceries and red packets to selected families in MINDS on 18 July 2009. During times like this these acts of kindness for the needy families are indeed a blessing.

SiemensSiemens Singapore continued their support of SIA-MINDS EDC for three years running. In addition to helping out with the headsets recycling production, they volunteered to help with the centre’s Friendship Day held on 19 March 2010, assisting as game marshals, ushers and also funding the Centre’s competition to enter the Singapore Book of Records with ‘The Longest Friendship Band’ record. The record was broken and this made the celebration even more memorable for everyone.

Other Corporate SupportersNew corporate donor Vopak Singapore and group of

volunteers from Avanade Singapore gave towards sports needs, KPMG donated towards transport subsidies for MINDS Clementi TDC’s clients and Singapore Island Country Club donated towards the operational costs of running MINDSville@Napiri - Children’s Wing.

MINDS TGS’ partnership with new corporate supporter Shangri-La Hotel Singapore continued into 2010 with production of Christmas cards featuring artworks produced by S5P’s Tan Su Leng and Kenny Sim. The Hotel also employed three pupils from the School’s graduating class as housekeepers at the Hotel’s nine-storey Garden Wing verandas. This partnership is very significant for MINDS as the Hotel has pledged a long term commitment of at least 10 to 15 years. A team of chefs also hold weekly culinary classes. The pupils are taught how to prepare, assemble and serve a meal. With the teachers’ help, the pupils learn and practise measuring, pouring and stirring. In December 2009, 22 pupils were also invited to participate in the Hotel’s Christmas Tree Light Up ceremony. Together with the Hotel’s staff, the pupils decorated the Christmas Tree with candles and chocolate ball ornaments.

Tanglin Trust SchoolA group of little kids with big hearts from Tanglin Trust School, aged between five and six years old, were taught early in life to start giving to help others. On 25 March 2009, aided by their teachers and parents, they collected new and unused toys and books from friends and families and presented them to MINDS LGS.

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donors’ contribution and below are the recipients in 2009:

MINDS Distinguished Service Award (Platinum)Mrs Katie Rawlings, GoodAsNew Charity Shop

MINDS Distinguished Service AwardDr Vida Chou, MINDS Ang Mo Kio Training & Development Centre

Dr Low Guat Tin, Sub Committee Member, School Management Committee

Ms Carolina Chan, MINDS CSG

Ms Linda Poh, MINDS CSG

MINDS Meritorious Service AwardMs Jaime Lau, Audit Committee and Volunteer and Donor Management Committee

MCYS Long Service AwardsMCYS Long Service Awards issues award certificates from NCSS and MCYS, to volunteers who have put in many years of service and have made invaluable contributions to VWOs. Below are the recipients in 2009:

MCYS Five Years Long Service AwardMrs Ang Lee Heong, MINDS Lee Kong Chian Gardens School

SAF Military Police Command, MINDS Lee Kong Chian Gardens School

SCDF HQ 4th CD Division, MINDS Lee Kong Chian Gardens School

SAF Supply & Transport Centre, MINDS Lee Kong Chian Gardens School

Mr Cheo Hock Chin, MINDS Headquarters

Ms Jaime Lau, MINDS Headquarters

Ms Carolina Chan, MINDS CSG

Ms Linda Poh, MINDS CSG

Mr Mike Sim, MINDS CSG

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Hwa Chong InstitutionStudents from Hwa Chong Institution got together to share their passion and enthusiasm for volunteering. In addition to organising for MINDS to give a talk during their morning Assembly on 2 July 2009, 250 students organised a Volunteers’ Fair on 13 and 14 July 2009 and also an island-wide old newspapers collection on 28 March 2010.

National University of SingaporeOn 28 March 2009, NUS BizAd Club students organised a carnival called “Project Carousel”, aimed at raising funds and MINDS was chosen as the beneficiary. This project also involved partnerships with other Voluntary Welfare Organisations such as Beyond Social Services, Fei Yue Community Services, Lakeside Family Centre, Care Corner and Chen Su Lan Methodist Home. Underprivileged children from these services were treated to a day of fun and games at the Zoo, followed by more excitement at the Project Carousel Carnival, where Mr Zaqy Mohamad, MP for Hong Kah GRC was Guest of Honour. Volunteers from ITE College Simei came to support MINDS by helping out with the exhibition and booth sales that day.

ITE College EastBetween March and April 2009, ITE College East rolled out a series of volunteer activities from various departments in their college. Students from the Hair and Design Faculty carried out spring cleaning and makeover sessions at MINDS Clementi TDC, Children’s Wing and Hostel of MINDSville@Napiri, MINDS Ang Mo Kio TDC and MINDS Napiri TDC, while others carried out maintenance works on PCs, fan and aircon repair at MINDS Idea EDC (IEDC). At IEDC, some volunteers also brought their own personal Nintendo Wii Console Game for clients to enjoy during their recreation time.

At Woodlands EDC, volunteers from their IT faculty successfully repaired some faulty headsets testers and also developed a manual for future repairs and maintenance that we may need. Lastly, student nurses from the College also held Health Education talks at MINDS TGS.

In conclusion, our engagement with our supporters is based on the principle of partnership and we appreciate each and every one of them for the support they have given. We look forward to more years of partnership.

VOLUNTEER AWARDS & RECOGNITION

MINDS AwardsMINDS Awards recognise excellence in volunteers and

MCYS 10 Years Long Service AwardDr Low Guat Tin, MINDS Headquarters

FY 2010/11 WORKPLAN• Development of recognition framework for volunteers and donors appreciation

• Completion of Volunteer Management System

• MINDS Volunteers and Donors Appreciation Event

• Increase management capacity within MINDS HQ, Schools and Centres



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BUILDING & FACILITIES COMMITTEE


Chairman: Mr Lim Yeow KheeMember: Mr Howard YapStaff Mr Terence Wong Mr James Wong

TERMS OF REFERENCE• To ensure optimum utilisation of resources

• To promote environmental excellence

• To carry out feasibility study on projects

• To collect , verify and update school and centre buildings data

•To advice Executive Committee on land use and development of facilities

Mr Lim Yeow Khee was appointed Chairman of the Building & Facilities Committee in the new fi nancial year. Ms Goh Siam Imm stepped down due to her busy work commitments. We place on record our deep appreciation to Ms Goh for seeing MINDS through the development of all the new building projects and her dedication to set up guidelines for the maintenance of all the facilities all these years.

Seated from left to right: Mr Terence Wong, Mr Howard Yap, Mr Lim Yeow Khee, Mr James Wong

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In order to meet MINDS Vision to be a world-class VWO, our facilities must be kept in good condition and regularly upgraded to meet new demands and operate with high efficiency. The role of Building & Facilities Committee (BFC) is to oversee MINDS facilities and to provide guidance in the area of facilities management and cyclical maintenance.

The Committee is still actively looking for new members.

BUILDING & FACILITIES INFRASTRUCTURE

Three new purpose-built facilities started operation in 2008 and the warranty for these facilities ended in 2009. FGS commenced operations on 30 June 2008 while WGS and WEDC commenced operations on 1 July 2008. The layout and special features of these purpose-built facilities were designed with inputs from staff and committee members to ensure high operational safety standard and user friendliness.

FY 2010/2011 WORKPLANa) Review Cyclical Maintenance and Upgrading works on the older facilities like MINDS HQ, SIA-MINDS EDC, LGS, MindsVille@Napiri and Ang Mo Kio and Clementi TDCs. Cyclical Maintenance is carried out at pre-determined intervals and intended to spruce up, repair and renew equipment and facilities necessitated from frequent breakdown, obsolescence and expiry of its useful life.

b) Major renovation work will be carried out in SMEDC and MINDS HQ.

c) Developing long term maintenance programmes for all the facilities and carry out awareness training for staff at all levels to build a culture of environment excellence in MINDS. Some of the activities would include :

• ATDC – Cyclical Maintenance

• CTDC – Cyclical Maintenance

• SMEDC – Cyclical Maintenance

• SMEDC and MINDS HQ – Additions & Alterations and Upgrading Works (carried out concurrently with Cyclical Maintenance)

• MINDSville@Napiri – Additional laundry facilities

• MINDSville@Napiri – Renewal of Fire Certificate and Cleaning contract

• IEDC – Washroom facilities at level one

• Building and hygiene inspections

• Building maintenance inspections

• Emergency Preparedness and Fire Safety Awareness for Schools, TDCs and EDCs


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PUBLIC RELATIONS, EDUCATION & COMMUNICATIONS COMMITTEE


Chairman: Mr Boo Chong HanMembers: Ms Doreen Yap Mr Daniel TanStaff Mr Keh Eng Song Ms Desiree Lim

social integration and higher job opportunities for people with intellectual disability, rouse awareness and heighten knowledge of the public towards intellectual disability, and help attract the desired talent pool, volunteers, sponsors and donors to MINDS.

3. To assist the Executive Committee to enhance optimal internal communications among all MINDS’ staff, parents, caregivers and volunteers.

CompositionThe PRECC comprises members with competencies in managing public relations, education and corporate communications and meets bi-monthly.

The Public Relations, Education & Communications Committee (PRECC) was formed in September 2009 with the following Terms of Reference:

1. To assist the Executive Committee in building a positive image that best represents the overall organisation. These include conducting appropriate reviews and researches on current image and situations; proposing appropriate PR, education and communicational strategies; and execution of proposed strategies.

2. To assist the Executive Committee to promote the interest of people with intellectual disability through PR, public education, and corporate communications. These will help to promote better

Standing from left to right: Mr Daniel Tan, Ms Doreen Yap, Mr Boo Chong Han, Ms Desiree Lim, Mr Keh Eng Song

MINDS eNewsMINDS’ first electronic staff newsletter, MINDS eNews, was launched in June 2010 to bring timely updates, HR and career development information, and all work-related tips and knowledge to staff. The first four issues of MINDS eNews were disseminated on 18 June 2010, 8 July 2010, 30 July 2010 and 19 August 2010.

FY 2010/2011 WORKPLAN• Updating public education resources, so as to better reach out to members of the public, in particular residents living near MINDS facilities.

• Enhancing MINDS’ outreach to the broader public to raise awareness and understanding of persons with intellectual disability.

• Enhancing the publicity of significant achievements and events of MINDS

MILESTONES AND ACHIEVEMENTS A survey was conducted on MINDS employees and caregivers to understand the current communication channels and their reach, and the nature of MINDS’ target audiences and their needs in order to position communication strategies. As a result, MINDSpeak Newsletter was revamped, and a new electronic staff newsletter was launched.

MINDSpeakMINDSpeak is circulated to staff, caregivers, members, donors and volunteers. The frequency of production was regularised, a new look adopted, and the content was enhanced to inform, educate and inspire our readers. Internal processes were also put in place to ensure quality content and quality production.


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MINDS CSG@WGSMINDS CSG@WGS was officially launched on 27 February 2010 with the help of Ms Suzana Soo, Principal of WGS. A total of about 50 parents attended the Tea Party.

MINDS CSG Annual Party on 6 March 2010The Annual party held at TGS saw an overwhelming turnout of 600 participants from all the schools and centres. The programme catered to both parents and clients and kept them entertained throughout.

MINDS CSG@FGSThe “Amazing Delights of Korea” was jointly organised with PAYM’s Starlight Club based in Toa Payoh Central Community Club. More than 200 caregivers and their children were treated to authentic Korean culture. Minister of Education, Dr Ng Eng Hen, was the Guest of Honour while His Excellency Kim Joon Keun, Korean Ambassador to Singapore, was the special guest.

Starlight Club started a regular creative music and movement classes conducted by Mr Dolph using the Orff Schulwerk techniques for youths with special needs. The approach centered on integrating the fundamental unity of music including speech, singing, movement and instruments, and promote creativity entertainment and fun beside the therapeutic effects of enhancing sensitivity and building confidence.

Starlight Club also organised a simulated movie night out at the cinema and a cookie-baking session for Father’s Day. Besides increasing caregivers’ bonding the community clubs provide persons with intellectual disability social and public integration, and increase the choice of social and recreational activities.

Bocce was introduced every Saturday and a pool of volunteers helped to run the programme.

Volunteers from the NUS’ Student Union Volunteer Action Committee (NVAC) continued to support activities such as Christmas Eve parties, Chinese New Year home visits, Pulau Ubin camp, visit to Singapore Youth Olympics Centre and various other outings.

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Advisor Mr Jeffrey TanImmediate Past Chairman Mr Goh Siang KhinChairperson Mrs Mimi TanVice-Chairpersons Ms Clara Ng Ms Carolina ChanTreasurer Ms Janet NgSecretaries Ms Selena Chew Ms Jenny Low Mr Gary NgCoordinator Ms Low Poh LengProgramme Coordinators Mr Patrick Lai Ms Eileen Seng

MINDS CSG@FGS Mr Gary Ng Mr Wong Loke Kuan Ms Janet Ong Mr Howard YapMINDS CSG@TGS Ms Loh Poh Leng Ms Lilian Chen Ms Clara Ng Mr Patrick LaiMINDS CSG@WGS Mr S Krishnan Mr Abdul Manaf Ms Ratna Mohd Zain Ms Kamsih AfandiMINDS CSG@IEDC Ms Eileen Seng Ms Jenny Low Mr Mike Sim Ms Janet NgMINDS CSG@TDCs Ms Linda Poh Ms Carolina Chan Ms Mary Toi

MINDS CSG(CAREGIVERSSUPPORT GROUP)

MINDS CSG

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FGS initiated the assembly of paper bags as a social enterprise project to provide a possible work opportunity for adults with intellectual disability.

Teacher’s Day - Hand-painted flower pots were meticulously made to show parents’ deep appreciation to our Teachers.

MINDS CSG@TGSParents played their part at the TGS Activity Day on 24 September 2009 to teach students on recycling. Empty aluminum cans were collected, and filled with green beans, the openings sealed with masking tape and converted to delightful musical instruments that the students joyfully danced to. Some teachers and volunteers from the Paya Lebar Air Base joined in the dance to the great delight of the students.

MINDS CSG@TDCsMINDS Shop@Napiri was officially opened on 15 August 2009. The thrift shop is fully managed by volunteer parents for the purpose of creating new work-related training opportunities for adult clients from Napiri TDC.

It is also a meeting place for parents and caregivers to come together thus promoting bonding and mutual support. Fellow caregivers are welcomed to volunteer their time at the thrift shop, or to drop by and enjoy great bargains or just browse and bond with fellow caregivers.


• To work with Principal of LGS to setup MINDS CSG there

• To recruit more parents to join MINDS CSG through active participation of schools’/centres’ activities organised for parents

• To organise a MINDS CSG Forum in July 2010 on ‘Everything You Need To Know About MINDS’

• Organise a Healthy Lifestyle activity for caregivers

MINDS CSG


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MINDS MYG


Review of Vision & Mission

To stay relevant with our new name and aligned ourselves with MINDS Vision and Mission, MINDS MYG updated our Vision and Mission as follows:

VisionTo be a forward-looking volunteer programme that aspires to achieve social integration for persons with intellectual disability.

Missiona. To enrich the lives of persons with intellectual disability through providing meaningful programmes and delivering quality services.

b. To raise public awareness and promote public acceptance through engaging and educating our community on the interests and causes of persons with intellectually disability.

c. To empower dedicated volunteers, enabling them to make a difference to the lives of persons with intellectual disability and to inspire the spirit of volunteerism among our community.

Presentation of MINDS MYG Outcome Management at the AFID ConferenceMINDS MYG presented a paper on the “Evaluation of the Quality of Service Provision in a Volunteer Organisation” at the 19th Asian Federation on Intellectual Disabilities (AFID) Conference in Singapore in November 2009. The paper aimed to share the implementation and development of MINDS MYG’s Outcome Management System over the last two years.

MINDS MYG Best PracticesTo ensure continuity over leadership renewal, MINDS MYG developed a best practices manual documenting the key MYG management processes.

ACID 2009The ACID 2009 was postponed from June to December due to the H1N1. It was successfully organised, with the organising committee choreographing a series of dance moves into our first mass dance.

Sports Day 2009The second annual MYG Sports Day was jointly organised with Raffles Institution (Junior College) Interact Club. The experience not only benefited the clients, but was a great learning opportunity for RJC’s student leaders.

CENTRAL COMMITTEE MEMBERSChairperson: Mr Daniel Tan Tai LengVice-Chairperson: Ms Goh Hui ChinSecretary: Mr Siu Zhuo BinTreasurer: Mr Quek XianghuiPublic Education Sub-Committee Chairperson: Mr Felix ChiaPublicity & Publication Sub-Committee Chairpersons: Ms Samantha NgService Management & Development Sub-Committee Chairpersons: Mr Siu Zhuo Bin, Mr Ernest TanTraining Sub-Committee Chairpersons: Ms Liu Pei Jun, Ms Cheong HuiqiVolunteer Administration Sub-Committee Chairpersons: Ms Thng Shu Hui, Mr Ernest TanAng Mo Kio Project Chairpersons: Mr Ong Chong TiangBasic Knowledge Training Group Project Chairperson: Ms Ang Jian YunChildren’s Wing Project Chairperson: Ms Ong HuiyiEast Point Project Chairpersons: Ms Wang Liang Yu, Ms Chen Pey ShyGuillemard Project Chairperson: Mr Ching Ting SoonReach Out Project Chairperson: Mr Colin ChooTerra Hope Project Chairpersons: Ms Cheong Huiqi, Ms Samantha NgWest Hope Project Chairperson: Ms Megan Yao

MINDS MYG

Family Day 2010 and Launch of Simply ServeMINDS MYG launched the first MINDS MYG coffee table book at the Family Day event aligning with the theme, ‘Celebrating Volunteerism’. The programme included stage performances and a carnival. Mr Laurence Lien, CEO of NVPC, graced the event as Guest of Honour.

Simply Serve is a coffee table book that celebrates the personal stories and inspirations from 50 dedicated volunteers, 27 caregivers, and three beneficiaries in bringing their dreams and hopes to reality, and the potential of all our beneficiaries as we share in their journey towards the common vision. It documents the personal stories. It is a tribute to the indomitable spirit and courage of the volunteers who have strived to make a difference in the lives of our beneficiaries. The book also commemorates MINDS MYG’s journey through the passage of time and its devotion to “Serving Persons with Intellectual Disability”. This book is made possible with the blessings of the late Dr Lee Kum Tatt and his family.

MINDS MYG Autonomous ProjectsMINDS MYG invited NTU Welfare Services Club (WSC) Regular Service Project for Intellectually Disabled (RSPID) and NUS NUSSU Volunteer Action Committee (NVAC) Yio Chu Kang (YCK) to join us as autonomous projects, so as to provide services with better synergy to more clients. RSPID joined as a full-fledged autonomous project, while YCK joined for one year of transition.

Developmental Disability Registry Identity CardDevelopmental Disability Registry (DDR) Identity Cards were issued to clients who are not part of any existing VWO. The card is generated through the Developmental Disability Registry as a form of protecting and helping persons with disabilities in the event of wrongful accusations and identification when the cardholder is lost.

Service Standards RequirementsIn line with the continuous focus on improving our service standards, MINDS MYG reviewed the Service Standards Requirements (SSR) so as to incorporate the latest service management processes adopted.

Review of Volunteer Management ProcessesExisting processes were reviewed and improved, including the introduction of a revamped induction package for new volunteers, a new volunteer recruitment and project assignment process, and a new volunteer information form.

Integrated Programmes• A group of volunteers participated in a badminton clinic organised by Special Olympics.

• MINDS MYG collaborated with Very Special Arts to tap on their expertise to develop the artistic talents of the clients who were able to attend the special arts classes, so that they can make their own crafts and eventually sell them to the public.

• HSBC continued to support MINDS MYG by sponsoring a three-week workshop at Little Arts Academy. MINDS MYG also supported the Nan Hua High School Community Involvement Programme with various classes joining the various projects for activities.

MINDS MYG

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MINDS MYG

LearningFollowing the successful MINDS MYG Sharing Day in the past two years, a third Sharing Day was organised for volunteers to come together to discuss various issues surrounding MINDS MYG. The annual MINDS MYG Learning Day covered topics on sexuality, music and drama.

Launch of MINDS MYG CollateralsIn line with a push to strengthen the public image of MYG and the recent name change, MINDS MYG launched a new letterhead and powerpoint template, incorporating the updated MINDS MYG logo.

Revamp of MINDS MYG WebsiteThe MINDS MYG website was revamped. The concept ‘join us’ expanded beyond volunteerism to a movement to achieve social integration for persons with intellectual disability. It encourages volunteers to read up about intellectual disability, finding out about our events, etc.

VOLUNTEER APPRECIATION

During the CCA Annual Award Presentation 2009, Mr Chong Wei Leng, Mr Francis Lim, Mr Gerald Ng, Mr Jackie Chua, Ms Jaslyn Ng, Mr Jason Lee, Ms Kuan Yuying and Ms Patricia Lee were awarded the MINDS Meritorious Service Award.

Two volunteers received the MCYS 15-year long-service award, five volunteers, the MCYS 10-year award, and 21 volunteers received the NCSS 5-year long service award. An appreciation evening for the volunteers was also held in conjunction with the Annual General Meeting on 27 March 2010.

Documents

2009/2010 AR0910.pdf · 2009/2010 CONTENTS CONTENTS ... Ms Sia Siew Lan ... Director, Schools & Head – Curriculum Development Unit Ms Chia Poh Hong Principal