20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research

8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research

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Harnessing Key IT Trends Three

Should Know

Forrester Research

December 2009


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Agenda

Forresters View on IT Trends

Three Key Tech Movements:

Technology Populism (consumerization of IT)

Cloud Computing

3

2009 Forrester Research, Inc. Reproduction Prohibited


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Forrester Serves All IT Roles

CIO

EnterpriseArchitecture

Infrastructureand Operations

ApplicationDevelopment

and PMO

Securityand Risk

Sourcing andVendor

Management

Informationand

KnowledgeManagement

BusinessProcess

andApplications

4



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Forresters IT Trends

Millennials Consumerization

TechPopulism

Self provisioned IT

Public to private Hosted cloud

From IT

Bloatware Fit to purpose s/w

Lean thinking

Ultra modular computing

LeanSoftware

CloudComputing

5



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Agenda



Technology Populism

Cloud Computing

6 2009 Forrester Research, Inc. Reproduction Prohibited


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Forresters IT Trends: Tech Populism

Employees using self-provisionedtechnologies and tools with minimal or

TechPopulism

no suppor rom e organ za on.

Cloud

From ITto BT

Lean



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Consumerization of IT: nothing really new here



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But a rapidly accelerating trend



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Driven by four technologies that put more information

. .


. .


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Employees go self-service on applications and sites

United Kingdom

Canada

United States

0% 10% 20% 30% 40% 50%

Used a service found on a Web site to help do jobDownloaded applications to primary work computer


Source: Forresters Workforce Technographics Benchmark Survey, Q3 2009

,


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I need it to do my job is the #1 reason

What was your reason(s) for download applications/using services?Please select all that apply.

I was instructed to download and use itb m mana er for a s ecific task

It was something that I wanted to use to

collaborate with my colleagues

It was something that I used in my

I was curious as to what it could do andwanted to test it out for work

I needed the features and functionsprovided to do my job

personal life and wanted to use at work

0% 10%20%30%40%50%60%70%80%

Use service on Web site Download applications


Source: Forresters Workforce Technographics Benchmark Survey, Q3 2009

,


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What to do about it

Avoiding it altogether is probably a career limiting move

Often, employees are solving customer problems . . .

. . . or at least trying to do their jobs better Viewed through a business lens, this is bottom-up,

But you cant just release the hounds, either

A simple but effective model for supporting tech populism

SELECT employees are already crowdsourcing this

SECURE your primary job, but requires a different model

you are opera ons gurus, so ocus ere



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A sampling of our client work

Use the Workforce Technographics methodology to identifyapplications, services, and personnel

Establish a policy framework and security approach

Learn from councils how others are handling policy



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Agenda



Consumerization of IT

Cloud Computing



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Forresters IT Trends: Lean Software

TechPopulism

An approach to building, delivering, andrunning software that values fit-to-

- -Cloud

Computing

rom

to BT

LeanSoftware

results above all.



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Lean software is a developerLean software is a developer--lead counter culturelead counter culture

Anti-bloat and anti-bureaucracy

Web 2.0 and o en source

Problem solving



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Signal: Methodologies have mixed success

13%It is a key to project success

How do you feel about the development methodology you are using?

11%We follow it and seldom diverge from it

= 24%

40%It's a helpful guide, but we diverge from it to deliver on time

3%

It creates significant busy work = 27%4%We pay it lip service, but it's really shelfware


ase: , app ca on eve opmen pro ess ona s orres er r. o s eve oper ec nograp cs


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Lean softwares goals are simple and timeless

DeliverDeliverthe rightthe right ProvideProvidehardhardpro ucpro uc va ueva ue

SimplifySimplifythethe

AllowAllowefficientefficient

platformplatform evolutionevolution



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But use some new ideas

DeliverDeliverthe rightthe right ProvideProvidehardhardUse agilemethods for

speed and

Tie projects tohard dollars;deliver in piece

pro ucpro uc va ueva ueaccuracy by piece

SimplifySimplifythethe

AllowAllowefficientefficient

Use modularframeworks and

Design forsoftware

platformplatform evolutionevolutionengines

business time



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Agile methodologies are key to Lean Software

Please select the methodology that most closely reflects the development processyou are using

1%Adaptive Software Development

6%3%

3%

Agile Modeling

CMMI

XP

4%

3%

16%

2%

FDD

ISO 9000

Iterative

Lean

2%

3%

11%

MSF Agile

RUP

Scrum

Six Si ma

2%3%

8%

Spiral

TDD

Waterfall


Base: 1298 application development professionals Forrester Dr. Dobbs Developer Technographics Q3 09

one


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Tools & technology to beat the bloat

Install for today andInstall for today and Install for today, architectInstall for today, architect

Todays Practices Lean Practices

tomorrowtomorrow

Configure a general UI forConfigure a general UI for

or tomorrowor tomorrow

Design for people in theirDesign for people in theirmany usersmany users

Ado t inte rated suitesAdo t inte rated suites

wor ro eswor ro es

Adopt narrowAdopt narrow--purposepurpose

No componentNo component Component substitutionComponent substitution

Architectural evolution isArchitectural evolution is Architectural evolution isArchitectural evolution is



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Assess use of Agile methods, recommend advances indevelopment as well as QA

Advise on new application lifecycle management approachesto get the benefits of lean

Learn from councils how others are handling this transition



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Agenda




Cloud Computing



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Forresters IT Trends: Cloud Computing

A standardized IT capability (services,Tech

Populism

via Internet technologies in a

pay-per-use, self-service way.

From ITto BT

ComputingSoftware



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The cloud computing value proposition

Self service

Instant on Get started with a credit card

Scale as needed

Prove first, then commit

No capex


Photo source: The New York TimesOpen Blog (http://open.blogs.nytimes.com/2007/11/01/self-service-prorated-super-computing-fun/)


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Cloud computing encompasses three layers in the IT

Software-as-a-Service (SaaS)

Number of providersby 2019

Cisco WebEx, Google Apps, MicrosoftExchange Online, salesforce.com 10,000s

Platform-as-a-Service (PaaS)


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Cloud computing: benefits and risks

BenefitsBenefits RisksRisks

Deployment speedDeployment speed Security exposure

Financial alignmentFinancial alignment Compliance risk

u source ass esu source ass es n egra on c a enges

-

Total costTotal cost

Total cost



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What could you run in the cloud today?

Email Anything subject to compliancy

Keep on premisesConsider running in the cloud

Employee portals

Batch jobs

Testin and Q&A

Apps that manage sensitive data

High-performance apps

Traditional transactional a s

Access control

Web 2.0-style collaboration

Apps that require tight integration

Apps too big for virtual machines

-

Disaster recovery

sensitive services in your datacenter



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Cloud computing workshop tobegin the internal discussion

SaaS-ability assessment to

determine which workloads to runin the cloud

Cloud service provider selection

Establish a cloud security

RFP & contract assistance forcloud computing contracts



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The Current/Fourth Wave of IT: BT

1956-1966 1966-1976 1976-1984 1984-1992 1992-2000 2000-2008 2008-2016 2016-2024

Innovation

&

Refinement

&digestion

ratio 6%

Refinement

Innovation

&

Innovation

&

growth

Refinement

&

digestion

&

digestion

en

ttoGD

4%

5%

nnova on

&

growth

&

digestion

Personal

Networkedcomputing enterprise

applications

TechnologyEverywhere

ITinvest

2%

a n rame

computerscomputers & Internet

5.8% 2.9% 7.1% 0.3% 5.3% -0.3%


June 2005 Trends The Seeds Of The Next Big Thing

Annual change in IT investment to GDP ratio (CAGR)


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BT Drives CIOs To Expand ITs Focus On Business



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Educate CIOs and their staff on BT leadership best practices

Assess BT leadership maturity & drive consensus on aprioritized roadmap for making the BT transition

BT Leadership Domains:

BT service portfolio management Business change management Business innovation

IT balanced scorecard conso at on IT demand management IT governance IT process management IT sourcin and rocurement

Mergers and acquisition Project portfolio management



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Agenda




Cloud Computing



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How Forrester Consulting Can Help

Engagements range in scope from a few hours to a fewmonths of active engagement

Our analysts can help in areas such as:

Understanding what your peers are doing & how to apply

Providing an unbiased third party assessment of current

practices to accurately guide actions for improvement Identifying the biggest opportunities & developing a

roadmap for improvement



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What are some of the relevant research reports?

Technology Populism

The State Of Workforce Technology Adoption: US Benchmark 2009

Lean Software

Lean: The New Business Technology Imperative

Cloud Computing

Market Overview Of Current Cloud Service Offerings From Global IT

Providers

How Secure Is Your Cloud?

IT to BT

Forrester's Best Practices Framework For BT Leadershi Maturit

The Road Map To BT Maturity How CIOs Should Identify And TrackNext Practices



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Interact with Forrester via Social Media

Read the CIO Blog: http://blogs.forrester.com/cio/

Follow us on Twitter:

Forrester: @forrester

Ted Schadler: @tedschadler

For a complete list of Forrester analysts on Twitter, goto www.forrester.com/twitter

Become a fan on Facebook: www.facebook.com/forrester



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Upcoming Events for CIOs

Forresters IT Forums

May 26-28, Las Vegas

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Justifying Technology Investments

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The Marketing Of IT


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Q&A And Thank you

Ted Schadler

617. 613-5975

John R. Rymer

650.581.3857

[email protected]

Sharyn Leaver

[email protected]

Natalie [email protected]

[email protected]

www.forrester.com

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20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research