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©2010 Symphony Services Corp. All Rights Reserved . Proprietary and Confidential
Re-discovering HR for Competitive Advantage!
December 1, 2011
Mali MahalingamExecutive Vice President & Chief People [email protected]
SiliconIndia Strategic HR Summit-2011
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Statutory Warning!
2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
Agenda
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The HR journey so far
Re-discovering HR roles
Re-focusing HR contributions
Questions & (hopefully) Answers!
Good News!
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Wonder world of HR!
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The Journey so far…
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• Improved professional practices
• Technology leverage
• Perceived to be proactive• From under-the-table to somewhat at-the-table
• Efficiency cap to effectiveness cap
• Internal focus to external awareness
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New Roles
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Talent Tarzan
Culture Curator
Brand Bombassador
Capability Crusader
Brilliant Bizkid
HR Cat!
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Business Skills
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Brilliant Bizkid!
• Understand business• Know what keeps your managers
awake at night• Enchant, beyond Engage
employees
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Culture Skills
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Culture Curator
• Build a culture of trust, transparency & teamwork
• Promote a High Performance Culture
• Keep a vigil on culture vultures!
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Talent Skills
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Talent Tarzan!
• Gather strength, agility, speed and reflexes!
• Segment talent into WoWs, Wet socks & Snorkels and deal with them suitably
• Build a strong leadership bench
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Branding Skills
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Brand Bombassador
• Build a strong EVP for your business
• Attract the talent your customers would like to do business with
• Exploit Internal Job Market
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Leadership Skills
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Capability Crusader
•Determine Strategic Capabilities•Upgrade employee competencies to add up to Organization Capabilities•Develop Coaching Culture
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HR Mastery
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Become an HR Cat!
• Master HR systems, processes and competencies
• Execute People programs with professional attitude
• Measure HR effectiveness with rigour
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Refocusing HR for competitive Advantage
• Recognize difference between routines & results
• Differentiate between institutionalizing HR and departmentalizing HR
• Realize that all engagement drivers are not effectiveness drivers
• Learn to isolate best-fit programs from best practices
• Do away with feel-good investments & focus on do-good investments
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Take Charge, not Chance!
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2009© Symphony Services Corp. | Proprietary & Confidential2010 © Symphony Service Corp. | Proprietary & Confidential
There is really no finish line! Thank You!!
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