2010_12_21_Solution Implementation with SM

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Appl ic a t ion L i fecyc le Management

Solution Implementation with SAP SolutionManager

Solution ManagementApplication Lifecycle ManagementSAP AG



© 2010 SAP AG. All rights reserved. / Page 2

Disc la imer

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time

for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.




1) Concept of Solution Implementation in SAP Solution Manager

2) ASAP Methodology

3) Walkthrough a Project Example

4) GlobalASAP Methodology

5) Summary

Agenda




2) ASAP Methodology



5) Summary

Agenda

© SAP 2010 / Page 4



© SAP AG 2010. All rights reserved. / Page 5

Appl ic a t ion L i fecyc le ManagementAn approach in six phases of ITIL application management

Solution Documentation Central documentation of processes, system landscape,

custom code, partner applications, …

Template Management Standardize configuration across

multiple projects

Test Management

Change impact analysis End-to-end test management

Technical Operations

Central monitoring & alerting infrastructure Unique End-User Experience monitoring Central administration tools

Change Control Management Integrated quality management Synchronized transports of various components Controlled and documented adjustment of business

processes incl. approval process

Maintenance Management

Management of correctivesoftware packages

Business Process Operations Ensure business continuity Provide Business KPIs Business process benchmarking

Application Incident Management Integrated service desk Involvement of partners in problem resolution Provide root-cause analysis for complex

landscapes with diverse technology stacks

Upgrade Management Comprehensive project support

for release transitions

Solution Implementation Discover and realize enhanced

business functionality Avoid disruption of business

Require-ments

Design

Deploy

Operate

Optimize

Buildand Test

Landscape Transformation Management of business and IT

driven changes in SAP landscapes



SAP Solution Manager is your application management platform tomanage your entire SAP solution landscape

SAP Solut ion Manager Overview

SAP Solution Manager: the central platform that provides the integratedcontent, tools, and methodologies that you need to implement,

support , operate, and monitor your SAP solution landscape

SAP Solution Manager

• provides tools, content and best practicesfor the complete life-cycle

• integrates central administration ofSAP NetWeaver to facilitateadministration tasks

• One single source of truth: containsdocumentation about the systemlandscape, all processes anddocumentation



Methodica l f ramew ork

Deliverables Accelerators Milestones Services

How c an you suppor t pro jec t team s us ing SAP

Solut ion Manager for sof tw are implem entat ion?

Pro jec t Admin is t ra t ion and Bus iness B luepr in t v iaSAP Solut ion Manager!

Manage your team organization!

Manage the project deliverables in time!

Manage your project via one common Methodology!

Manage your project transparent!

Key User

IT Infrastruct ure Team

QUALITY MANAGEMENT

Program Management

BusinessProcess Operation

SAP Technical OperationsC us tom D ev elopment T es t & Quality Team

Business ProcessChampion

IT

BUSINESS

Dirk JungProject Manager

Lara SommerApplication Implementation

Kur t MaierQuality Manager

Anne K leinSystem Administrator

Projec t Team

Requir ement

Design Build TestPreparation

Timeline

June 01st, 2009 August 15th, 2009 October 20th, 2009 November 1st, 2009May 01st, 2009

Deploy

Single source of information

P*:800Q*:800D*:800

SAP N etW eaverIntegration

S APN etW eav erC omposition

S R M S CM E RPP LMC RM



S R M S CM E RPP LMC RM

Customer System Landscape Environment

SAPN etW eaverIntegration


S R M SC M E RPP LMC RM

SAPN etW eaverIntegration




S AP N etW eav erC omposition



S AP N etW eav erC omposition


SAP NetW eaverIntegration

S AP N etW eaverC ompos ition

S RM S C M E R PPLMC RM

SAP NetW eaverIntegration

S AP N etW eaverC ompos ition

S RM S C M E R PPLMC RM

E*:800

Central Business Blueprintscope

On sourc e of in form at ion for your pro jec t conf igurat ion,

development and tes t !




2) ASAP Methodology



5) Summary

Agenda

© SAP 2010 / Page 8



Del iver ing Succ essfu l Solut ions

Ac c elerat edSAP (ASAP) Met hodology

Descr ip t ion

http://service.sap.com/asap

AcceleratedSAP (ASAP) provides proven, comprehensive,repeatable and rich implementation methodology to streamlineprojects.

ASAP covers implementations, upgrades, global template androllout, and more.

More info





ASAP Implem entat ion Phases

Initiate, planand set up your

SAP project

Capturerequirements,

documentsolution and

technical design

Implementbusiness and

process require-ments based

on the BusinessBlueprint

Complete thepreparation forsystem cutover

Initial productionsupport after

cutover;transition to

supportprocesses

RunimplementedSAP solution

RunProject

PreparationBlueprint Realization

FinalPreparation

Go-LiveSupport



Rec ent Development : St reaml ined Roadmaps

ASAP Core extends coverage to the entire value chain

New content for: Value Management, Modeling, SOA, Solution Manager, …

New Service links to SAP Service Browser

Significantly revised and updated content for traditional ASAP areaslike Blueprint, Testing, etc. including accelerators and samples

The new ASAP Core significantly improves quality of content over entireproject delivery lifecycle

RunProject

PreparationBlueprint Realization

FinalPreparation

Go-LiveSupport



ASAP Roadm aps Support t he Process

Purpose:Project-independent use: Tailored access to roadmap contentUse in a project: Track project progress along thework packages of the roadmap

In SAP Solution Manager

Purpose:Content in read-only format to learnand leverage available accelerators

HTML Version



Roadm ap Use

SAP standard roadmaps are delivered with the ST-ICO component.

All roadmaps can be assigned to solution manager projects.

Possibility to create Customer specific methodology Roadmaps

Roadmaps offer …

Detailed information for all project phases andtasks

Accelerators

Status tracking

Storage for administrative documents



Roadm ap Use

Documents in Project-Related Roadmap

Project-related roadmaps offer storage and documentation of …

Phase-related meeting minutes documentation

Assignment of project administration related documents



Roadm ap Use

SAP Solution Manager offers the creation of customer-specific methodology for all possible project types.



Roadmap Def in i t ionCreation of Customer-Specific Roadmaps

Creation of Customer-Specific Roadmaps allows:

Definition of own phases and tasks

Creation of new structures

Definition of specific entry screens

Definition of content and/or descriptions

Assignment of accelerators



Roadmaps Add Value to t he Implementat ion

Why and how youshould do it

Who participates

Subject area

Accelerators,samples, templates

What to do, andwhen to do it



ASAP Implem entat ion RoadmapHow the Deliverable Groups Map to SAP Solution Manager

SAP Solution Manager in ImplementationRealization

FinalPreparation

Go LiveSupport

BlueprintProject

PreparationRun SAP

Provide initialplanning and

preparation foryour SAP project

Document thebusiness process

requirements

Implementbusiness

and processrequirements

Complete thepreparation for

Go-Live

Cutover to liveproductiveoperation &

continuous support

Operate yourSAP Solution

Issue Tracking / Monitoring / Reporting

Roadmaps

Project Administration

Define SystemLandscape

Project DefinitionDefine Business

Blueprint

Configuration

Development

CustomizingSynchronization

Testing

End User Training

& Documentation

Handover

Solution Directory

Custom Code/Technical Operation

Technical Infra-structure Mgmt.

End-User

Support

ChangeManagement

ApplicationManagement

Business ProcessOperation

SAP Solution Manager – Supportingimplementation features

Define Enhance-ments & Develop.



How Do I Get the La t es t Conten t?

ST-ICO Download from /swdc



Standard ized approach for the ent i re pro jec t team that he lps to : Mitigate risks

Attack key time consumers

Reduce project costs and related effort

Proven procedure out l in ing :

Key activities / deliverables

Guidance on how to master critical pain points

The sequence and dependencies of the different project activities

Cent ra l po in t o f acc ess and guidance for the pro jec t :

in a comprehensive structured format

available as offline version (HTML format)

Flexible content updates via SAP Service Marketplace

Seam less int egrat ion w i t h in SAP Solut ion Manager!

ASAP Roadm apsSummary of Benefits




2) ASAP Methodology



5) Summary

Agenda

© SAP 2010 / Page 21



Picture

The Project Preparation function enables you asproject manager to initiate, plan, and prepare yourproject. You define your features of your projectplan, agree on project standards, draw up aschedule and assemble the project team. You also

define the implementation scope and plan fortechnical requirements and infrastructure.

Prepare your pr oject in SAP Solution M anager

Define yourProject Type

Document theProject Charter

Definethe Project

Methodology

Define youProject

Organization

Define theProject System

Landscape

Define yourMilestones

InnovationRequirements




Define Your Requirem ent sProject Preparation

Configuration

Testing

End User

Training

Blueprint

Solution

Upgrade/ Maintenance

TemplateProject

GlobalRoll-out

Project

Preparation

BPR

Modeling Tool

End-to -End approac h f rom SAP’s Business Process Reposi tor y or c usto mer-

spec i f i c requ i rements to product i ve cust omer so lu t ions .





Project TypeSelect and displays your project approach

Define your project type

Implementation ProjectUsed for new system implementation

Template ProjectUsed to create a template for other projects

Upgrade Project

Used for technical and/or functional system upgrade Maintenance Project

Used to maintain an existing customer solution

Safeguarding ProjectUsed to resolve a critical situation during the implementation oruse of an SAP solution

Optimization ProjectUsed e.g. for service delivery to optimize the performance ofbusiness processes or a software solution

Provid e a sol idbasis for

imp lementing yoursof tware

succ essful ly andrunning your

project ef fect ively

Project M anager…



Define Projec tAssign General Data

Define general project data

Person responsible for the project

Project language: Determines in which language the selectedbusiness content is displayed and stored

Overall project status and time frame for plan and actual data

Define general dataof the project

Project M anager…



Pro jec t Descr ip t ionCreate and assign your project description centrally

Project Description

provides a consistent presentation of information

delivers a clear statement if project scope

aligns stakeholders around the scope of a project

formally gains stakeholders commitment to project

Document theproject scope

clearly and pr ovidethis informat ion

centr al ly as basis

for your pr o jectcalculat ion on

budg et, t ime andresources

Project M anager…



Project RoadmapSelect or define your methodical framework for your project

Select / Maintain your project roadmap

use a SAP standard delivered roadmap or

create your company specific roadmap to drive your projectproperly (RMDEF, RMAUTH)

re-use the roadmap of your choice in all implementation andupgrade projects to reduce time, cost and risk

Roadmaps

provides a methodical framework for projects via

phases

work packages

– activities/ deliverables

–

tasks / methods displays the navigation structure

delivers milestones, services, topic descriptions, acceleratorswhich are aligned to the roadmap structure

Provid e a clear

project methodologyto manage your

project eff ic iently on-t ime and w ithin

budget

Reduce ineffect ive

template anddocument searches

by providingaccelerators and

user specif ic wor kl ists to your t eam

Project M anager…



Mainta in Your Pro jec t Roadmap

Manage your deliverables and project status easily



People Invol vedManage your project team centrally

Assign your project resources in preparation for

allocating project team members to roadmap work packages,activities/ deliverables and tasks / methods

assigning project role and maintaining authorizations to teammembers

restricting authorization on node level

reporting your project status

Reallocate assigned roadmap work packages, activities/ deliverables and tasks / methods to new team membersby replacing project team members centrally

Provide

transparency andreduce your t imeand ef fort via a

centr al maintainedpeople m anagement

Providetransparency of

pr oject tasks andact ivi t ies via wor k

l ists

Project M anager…



Key User

IT Infrastructure Team

QUALITY MANAGEMENT

Program Management

BusinessProcess Operation

SAP TechnicalOperations

Custom Development Test & Quality Team

Business ProcessChampion

IT

BUSINESS

People Invol vedManage your team organization

Projec t Organizat ion

Mainta ined Pro jec t Team Mem bers



People Invol vedManage your project work packages

Assign team members to tasks andactivities

Re-use team member informationmaintained on the overall project teammember list

Provide team members with individual work

lists to increase your team efficiency Ease your monitoring of the current status

of the project



System LandscapeMaintain your planned systems landscape for a faster project start

Define your system landscape for a transparent systemmanagement

logical components group together different systems with thesame product release

decoupling the logical and physical systems

transparency across all projects

readiness for process models documentation before systemavailability

centrally changes transparent to all projects

A ssure a quickproject s tar t w i thout

technicaldependencies

Decouple proc essmodel

documentation and

system availabil i ty

Reduc e the systemcomp lexity andpr ovide a clearproject system

landscape

System Ad ministrator..



System Landsc apeMaintain your planned and existing systems for your project

Prod SystemQA Syste mDev Syst em

SAP NetWeaverIntegration

SAP NetWeaver

Composition

SRM SCM ERPPLMCRM


SAP NetWeaver

Composition

SRM SCM ERPPLMCRM

Custom er System Landsc ape Env i ronment


SAP NetWeaver

Composition

SRM SCM ERPPLMCRM


SAP NetWeaver

Composition

SRM SCM ERPPLMCRM


SAP NetWeaver

Composition

SRM SCM ERPPLMCRM


SAP NetWeaver

Composition

SRM SCM ERPPLMCRM


SAP NetWeaver

Composition

SRM SCM ERPPLMCRM


SAP NetWeaver

Composition

SRM SCM ERPPLMCRM

Eval Syst em



Mi les tonesReflect your project critical milestones

Assign the milestones to your Quality Gate Managementin SAP Solution Manager

establish one single quality process via SAP Solution Manager

transparency across application and technology stacks

Detailed information on Quality Gate Management areprovided via www.service.sap.com/ALM

Reflect your pr ojectcr i t ical mi lestonesin your pr oject as

part of your def inedGovernance

Process

Reuse you rmilestones youdef ined in your

Roadmap

Project M anager…

http://www.service.sap.com/ALM

http://www.service.sap.com/ALM



Def ine St at us Values for your pro jec t

Add Status Values in thesame manner as

documents



Define K ey Words for your projec t

Add Key Words in thesame manner as

documents



Def ine Tab Vis ib i l i ty for your pro jec t

Choose which tabs willbe visible for your

project



Define Projec tDocumentation Types

Define document types Create own document types and import template

Change existing document types/templates

Define the pr ojectstandards, l ikedocumentat ion

types, key wor dsand status values

Project M anager…

Blueprint

Will be used forblueprint generation

Several documents

Determines whether more than one document of the documentation type can beattached to one structure item (e.g. one template for business blueprint perprocess)

Global Doc

Document Typeautomatically assigned toall projects or only to oneproject

File extension

Determines which editor tolaunch if no template is set



Def ine Doc ument at ion Types for your pro jec t

Select Document Typesto add to your project



Picture

The purpose of the Business Blueprint phase is tooutline the current situation as defined inworkshops so you can compile a BusinessBlueprint documenting the target state of thesolution being implemented and the resultantrequirements. The conceptual design draw up by

the project team members therefore describeshow your enterprise wants to map its businessprocesses using SAP and non-SAP systems.

Prepare your Business Blueprint in SAP Solution M anager

Draw yourconceptual

design

Document yourproject asstructure

Distribute thework to your

team

Define how theprocesses runin the systems

Document theprocesses onbusiness level

Assign thebusiness team

to the processes



Worki ng w i t h the Business Bluepr intStructure Items

Define/Maintain/Assign your structure item and use Organizational units (e.g. Sales Group, Service Group, Billing

Group) to document groups affected by the project in their dailywork

Master Data (e.g. Pricing Conditions, Cross Selling Data,Marketing Attributes) to document data which are related to thebusiness processes

Business Scenario on a three-level structure layer (BusinessScenario, Business process, Process steps) and BusinessScenario related Organizational unit and Master Data

Interface Scenarios between logical componentsDraw yourconc eptual designfor your pr o ject on

a struct ured level

Business Process Expert..



Bus iness B luepr in t St ruc t ure I tem s

Maintain Organizat ional Uni ts , Master Data and

Inter faces



Bus iness B luepr in t St ruc t ure

Document your project as a structure based on Businessscenarios, business processes and process steps

Incorporate virtual levels (using name conventions andprefixes) if you need to work with additional levels

Complete your scenario’s definition by linking or assigningmaster data and organizational units which shows how the

company is organized Get a graphical display of your component-specific or cross-

component scenario

Support your documentation

Model your business processes in ARIS for SAP NetWeaver

and use a standard interface to transfer structure to a SAPSolution Manager project.

Once your project is completed and live, use SolutionDocumentation Assistant to verify your documented businessprocess structure and to check the completeness of yourdocumentation

Document yourproject as a

structur e based on

business view s

Business Process Expert..





Bus iness B luepr in t St ruc t ureScoping of a Customer Solution using Business Process Repository


Customer specific

solution

SAP’s deliveredimplementation content(documentation, IMG

assignment, testcases,...)



Implem entat ion Content Onl ine View

ht tps: / / implementat ioncontent .sap.com/bpr

https://implementationcontent.sap.com/bpr

https://implementationcontent.sap.com/bpr



Business Process St ruc t ure: Pot ent i a l Sourc esDiscover - Implementation Content

Implementation content in form of the Business Process Repository (BPR) serves as

starting point for business process documentation

F4 help to access BPR

2500 pre-defied businessscenarios and processes

Can be imported into SAPSolution Manager businessblueprint or solutions

Can be imported at businessscenario, business process,business process step level

Functionality

Reduces the effort creating aninitial documentation ofbusiness processes

Possibility to verify existingdocumentation with SAP

standards

SAP implementation contentwording potentially notcomprehensive to companyspecific wording

Potentially manual adjustmentsneeded to suit companyspecific process flow

Example: Business scenario imported from BPR into Business Blueprint

Choose ‘BPR’ as documentation source

Select SAP standardbusiness scenario andrelated products versionsfrom BPR selection help

Benefits

Limitations





Business Proc ess St ruc t ure: In ter fac esDefinition and Assignments

Interfaces are documented in the structure, and then can be assigned to the Graphics.

Example: Interface scenario structure element

3. New InterfaceDefined

4. Assign toGraphics Tab



Process Admin is t ra t ionDistribute the work

Manage roles and responsibilities to define your businessblueprint

Assign Team Members to business process structure nodes(business scenario, business process or business processstep)

Provide team members with individual work lists

Create projectmember speci f icw ork packages

Provide the w orkpackages to your

pr oject members

Get ful l pr ojectt ransparency

Team Lead ..



Process Admin is t ra t ionExample





Process Document at ionDocument how your processes run on a business level

Define and describe processes on a business level (Purpose,Process Flow, Result, for instance)

Access business scenario and business processdocumentation if you used predefined implementation contentfrom Business Process Repository

Create your project-specific documentation

Reflect your actual scenarios and process documentation andinclude requirements, implementation options, and processflow

Use your initial test perception to supply input for requirementsregarding enhancements and customer developments(including interface definition, program developments and datatransfer)

Mark your documentation on Business Blueprint relevance forthe final document

Define and d escr ibepr ocesses on abusiness level

(Purpose, Process

Flow, Result , forinstance)

Team M ember ..



Process Document at ionAssign Documents to Structure Nodes

Create/ link, edit, store, upload and download requirementdocuments

Predefined document types for

SAP-delivered documents, e.g. scenario descriptions,installation guides, accelerators …

Blueprint relevant documentation

Configuration documentation Developments - interfaces, forms, reports, defined in

project administration

Reporting features to track and filter documentsDefine and assignprocess

documentat ion to

pr ocesses on abusiness level

Team M ember ..



Business Bluepr int Doc ument at ion

BusinessScenario

Business

Process

ProcessStep

Componente.g., SAP ERP

Transactions

ScenarioDocs

ProcessDocs

ProcessSteps Docs

KeyDecision

DocsKeyDecision

Docs

KeyDecision

DocsKey

DecisionDocs

KeyDecision

DocsKeyDecision

Docs

GapDocsGap

Docs

GapDocsGap

Docs

Func.

SpecsFunc.Specs

Func.SpecsFunc.

Specs

TransactionTab



End Users In volvedProvide transparency of End Users who execute the process

Assign End Users affected by the project Get transparency on project affected Users (End User,

Organizations or Job descriptions)

Reuse the your End User assignments to distribute the e-learning maps to them

Providetr ansparency of EndUsers w ho execute

the proc ess

Business Process Expert



Bluepr in t Sta tus - Get transparency and report your

Business Blueprint status to your management

Analyze administration information which supports focusing onspecific data such as status of work lists or planned dates

Analyze the assignments in the project structure whichsupports focusing on information on scenario, process andprocess step level

Repor t yourbusiness blueprintto ident i fy t im e and

task cr i t ical issues

Team L ead…





Pro jec t St a tus

Get transparency and report your project status

Get your final approval for the Business Blueprint Lock the Business Blueprint phase centrally

Prevent changes being made to

Process structure

Blueprint-relevant documents

Administrative data

Create your Business Blueprint document as an MS Worddocument and store it as a final version in SAP SolutionManager (PDF-File)

End your BusinessBlueprint p hase

clearly

Project M anager…



Final Approval and Lock of t he Business

Bluepr int

Get your final approvalfor the projectdocumentation

Lock the BusinessBlueprint




Note:

Re-use of existing configuration possible.Translation or process structure can be triggeredusing SAP standard translation tools.

Overv iew of Conf igura t ion Act iv i t ies

Legend:

IMG –> SAP Implementation Guide

BC Set -> Business Configuration Set

CATT -> Computer Aided Test Tool

Configuration Configure processes using predefined

IMG activities

Create and assign BC Sets

Development Assign global customer-specific

developments (programs, transactions etc.)

Test Cases Record sample / master data as CATTs

Create standard test cases (test casedescription, CATTs, eCATTs )



Business Bluepr int and Conf igurat ion

Facilitates the preparation for your test activities

Benefits: Improved transparency as all project documents are managed in the same context including Test Cases

Same handling for Manual Test Cases and Automated Test Cases for Test Planning, Execution and Reporting

Reduced effort for upcoming Test activities (e.g. Test Case selection via Attributes)

Create, upload and maintain Test Cases

Manual Test Cases

Automated Tests eCATT

3rd party (e.g. HP Quick Test Professional,Compuware Test Partner, ..)

Business Process attributes and Test Case

attributes to allow systematic Test Planning andReporting

Priority

Status

Keywords / Customer attributese.g. relevance for legal requirements, Test Phases, …

Responsible Person

Linkse.g. Connect Test Case to business process description /

requirement to allow traceability

Features for Test Preparation:

Assign/Upload Test Cases to Business Processes

Test Case Descriptionbased on customerspecific template:



Test Planning, Ex ec ut ion and Repor t ing

Assign Tester to Test PackageBusiness Blueprint with assigned Test Cases Generate Test Plans and Packagesfor selected Test Cases

Test Planning

Test Scope Identification

• Blueprint for new Solution

• Change Impact Analysis

for Solution UpdateTest Coverage check

• Test Case review andcreation of missing

test cases

• Test Case Assignment Report

• Sign-Off of Test Scope

Test Planning

• Select Test Casesfor specific Phases (Test Plan)

• Distribute Test Casesto Testers (Test Package)

• Define Test Workf low ( Sequences )

Test ExecutionTester Worklist to start manual and automated Tests Integrated Service Desk

Test Reporting

Key Capabilities• Predefined Test Systems

• E-Mail notification via Workflow• Status and Result

Documentation

Role based Capabilities:

• Status Reporting

(Realtime & BI)

• Messages Reporting

(Realtime & BI)

• Test Progress (BI)

Status Analysis Status Progress



Typic al Test Proc ess in SAP Solut ion Manager

BusinessBlueprint

Change ImpactAnalysis

Test Planning

Test Execution

Test Reporting

Business Process ExpertQuality Expert

Design, change Business Blueprint

Perform Technical and Business Configuration

Develop/maintain manual Test Cases

Develop/maintain automated Test Cases

Assign Attributes and create T-BOMs

Check Availability of T-BOMs and Test Cases Run Analysis for intended Change Evaluate Result Create Test Plan

Create/Update Test Plans / Test Packages

Assign Tester

Setup Test Sequences

Release Test Plan – Sign Off

Get E-Mail Notification

Access Tester Worklist Perform manual Test Perform automated Test Document Result

Perform Test Status Overview and Analysis

Check Message Overview

Check Test Progress

Test Sign Off

Quality ManagerTest Coordinator

Test Coordinator

Tester

Test CoordinatorQuality ManagerProject Manager




SAP Solut io n Manage r

Blueprint

Service Desk

Testing

Configuration

Change Requests

Upgrade

Service Delivery

System MonitoringSystem Administration

Tasks

Business Process and Interface MonitoringData Volume/Data Consistency Management

Job Documentation

Root Cause AnalysisEnd User Experience

Learning Maps

Scope

Quality Gates

IssuesBusiness ProcessChange Analyzer

Solution Documentation Assistant

MaintenanceOptimizer

Appl ic at ion Li fecyc le ManagementSAP Solution Manager Platform - Architecture

Custom Development ManagementCockpit



Solut ion Di rect ory Through the Solut ion

L i fecyc le

FeasibilityCheck

Service

ProjectPreparation

Implementation/Template/Upgrade Project

Solution Directory


Blueprint Configuration TestSupport/Optimize Upgrade

MaintenanceProject

UpgradeProject

Going LiveCheck

Service

CopyProcesses

SMAService

BPMService

SMOService

Access withService Tools

Update orRe-copy

Processes


CreateAnd

Synch


Copyprocesses

Go L

i ve

TIC




2) ASAP Methodology



5) Summary

Agenda

© SAP 2010 / Page 68






SAP Solut ion Ma nage r

Template(definition of global processes,

examples for local processes)

Solution(Execution of processes)

Project(Implementation of global and local

processes)

Global Rollout Cut Over

Compare and Adjust(Verification that all global processes

are implemented locally)

Solution DocumentationAssistant

(Verification that all global processesare executed locally)

SAP Solut ion Manager del ivers End-to-End governanc e o f g lobal proc esses

Single source of the truth(process description and execution)

Gover nanc e for Global Projec ts us ing Tem plat e

Management and Solut ion Docum entat ion Ass is tant



© SAP AG 2010 All rights reserved. / Page 71

Local Systems Requirements finalized in Local Implementation Projects

Templat e Management Suppor t ing Global Rol lout –Process Overview (I)

Roll out globaltemplate

1Create globaltemplate

2

SUBSIDIARY A– Imp l . Pro jec t

T1V1

SUBSIDIARY B– Imp l . Pro jec t

T1V1

SUBSIDIARY C– Impl . Pr o ject

T1V1

Solu t io n Di re ct or y – Solu t io n

Implemented project state reflected in operativesolution(s)

Implement

global template3

T1V1

HEADQUARTERS – Tem p lat e Pr o jec tEnterprise Requirements – Template Projects

T1V1T1V1 T1V1




Local Systems Requirements finalized in Local Implementation Projects

Templat e Management Suppor t ing Global Rol lout –Process Overview (II)

SUBSIDIARY A– Imp l . Pro jec t

T1V1

SUBSIDIARY B– Imp l . Pro jec t

T1V1

SUBSIDIARY C– Impl . Pr o ject

T1V1

Solu t io n Di re ct or y – Solu t io n

Implemented project state reflected in operativesolution(s)

T1V1

HEADQUARTERS – Tem p lat e Pr o jec tEnterprise Requirements – Template Projects

Roll in template

requirements4

T1V2

Create newtemplate version

5

Roll out newtemplate version

6

Implement new

templateversion(compare &

adjust)

7

T1V2 T1V2 T1V2

T1V1T1V2T1V1T1V2T1V1T1V2 T1V1T1V2T1V2




Template Packaging &

Roll-out

Template

Configuration

Setup global project framework

Create a template project

Assign project team members, roles, and responsibilities

Create required number of templates

Select standard scenarios from other templates (if applicable)

VisibilityControls template use

Open for public useClosed for public use, template „under construction“

Global Rollout Functionality Controls the use of global attributes

Template Creat ion

Template

Business Blueprint

Template

Project Preparation




Define global processes and requirements

Select SAP predefined implementation content

Refine template process structure, e.g., by making use of short cuts

Assign template(s) to process structure

Set global attributes to determine scope of process changes in local roll-out projects

Document global business and technical requirements

The Global Attribute

Changes to business scenarios, processes and process stepsallowed?If so, to what extent?

Template Creat ion


Roll-out

Template

Configuration

Template

Project Preparation

Template

Business Blueprint




Global e lem ents

- no changes allowed -

Loca l e lemen ts

- full authorization forchanges -

Template Creat ionThe Global Attribute

Harm on ized e lem ents

( s tandard comp le te / s t andardpar t ia l / har moni zed)

- some changes allowed -

The Global Attribute defines the scope of changes allowed in local rollout projects

Documen-tation

Countryversions

Localdevelop-ments

IMG structuresand settings

Globalcustomerdevelopments

Organiza-tional structure

Master datadocuments

Global and inte-grated processes

Localprocesses


Roll-out

Template

Configuration

Template

Project Preparation

Template

Business Blueprint





A d




2) ASAP Methodology



5) Summary

Agenda

© SAP 2010 / Page 78

H l i t i A h



Hol ist i c Approac hIntegration from project to solution

“Using the SAP Solution Manager tool is an excellent way of covering the live cycle of a

solution. It enables us to control every step, from the design, to the realization to the IT operation of the system, and guaranteeing a full tracking and a very effective introduction of the system. We considered we obtained substantial benefits with this adoption, reducing TCO and above all we were successful to manage complex projects and edge operations”

Martin Flegenheimer, IT Director, Ferrero Germany

Roadmap, Blueprint, and Implementation

Change Control Management

MaintenanceManagement

Monitoring &

Reporting

Application Incident Management

TestingOperations








Appl ic a t ion L i fecyc le Managementto integrated E2E Application Lifecycle Management

Modeling

(process structure change)

Solution Manager

TestAutomation

AutomatedTest

Scripts

TrainingManagement

End-UserTraining

TestManagement

Testing

JobManagement

Job

Documentation,

Scheduling

IncidentManagement

Ticketing

TestAutomation

AutomatedTest

Scripts

TrainingManagement

End-UserTraining

TestManagement

Testing

JobManagement

Job

Documentation,

Scheduling

IncidentManagement

Ticketing

Modeling

ProcessModel

SolutionOperations

MonitoringRoot Cause

SolutionDocumentation

Documentsand

Publishing

Configuration,Environment Management

SolutionConfiguration

Build, Release & DeploymentManagement

CodeConfiguration

Documentation





Appl ic a t ion L i fecyc le Management… to Best Practices

ARIS

(process structure change)

Process Model5-7 Levels

Process Model3 Levels(IT View)

Solution Manager

TestPlan

LearningMap

Script

Mapping

TestAutomation

AutomatedTest

ScriptsTesting

Solution

IncidentManagement

Ticketing


TestManagement

TrainingManagement

JobManagement

Job

Documentation,

Scheduling

End-UserTraining

Ex per t Guided Im plement at ion




Expert-Guided Implementation = knowledge transfer incl. live configuration of the SAPsystems for SAP Solution Manager, Guided Self Services and more

Day 1 Day 2 Day 3 Day 4 Day 5

SAP expert explains step-by-stepconfiguration using training materials,

2. Ex ec ut ion, 2-3 hours on the same day

Participants have direct accessto an SAP expert who directlysupports them remotely, ifnecessary, during the execution

1. Emp ow er ing, Web session, 1-2 hours each morning

Participants executedemonstrated steps withintheir own project, on theirown SAP SolutionManager software

3. Exper t i se on dem and, during execution

Each day will be thebase for the nextday‘s empowerment

4. Dai ly feedback to SAP exper t

2. Empow er ing

3. Empoweri ng

5. Empow ering

4. Empower ing

Ex per t -Guided Im plement at ion“Training on the Job” at Its Best

Benef i t s for You




Benef i t s for YouAs Our Valued SAP Customer or SAP Partner

Advantages

Direct configuration of your SAP Solution Manager Implemented scenarios are ready for use after delivery Execution of all activities in defined time frame Unique combination of remote training and expertise on demand

Direct remote access to SAP expert

Cost-effective, step-by-step and short-term training, from experts for experts withoutany travel expense

Fixed time slot delivery matched to time zone Available delivery slots published on the SAP

Service Marketplace Web site Plan and self-register online based on your team’s

project

Select your training

SAP Support Portal http://service.sap.com/esacademy

-> Expert Guided Implementation Sessions

Direct Link:SAP Support Portal - Expert Guided Implementation

Addi t iona l In form at ion

http://service.sap.com/esacademy

http://service.sap.com/esacademy




In format ion Sources

Overview: Solution Implementation and Application Life-Cycle Managementhttp://service.sap.com/alm >> Processes >> Solution Implementation (Innovation Management)

Technical Papers: SAP Solution Manager Media Library

http://service.sap.com/alm >> SAP Solution Manager and Tools >> Media Library

Learning maps: Documentation of Core Business Processes andSolution Documentation Assistanthttp://service.sap.com/rkt-solman >> SAP Solution Manager 7.0 - Enhancement Package 1 (EHP1) >>

Requirements and Design Phases with SAP Solution Manager

Onsite training: Implementation Projects with SAP Solution Managerhttp://service.sap.com/education >> Training Catalog >> Course Search >> SMI310

Consulting Services: Quick start for projects in SAP Solution Manager

E-mail: [email protected]

Addi t iona l In form at ion

Fur t her Reading and Train ing for Tem plat es

http://service.sap.com/alm


http://service.sap.com/rkt-solman

http://service.sap.com/education

mailto:[email protected]

mailto:[email protected]

http://service.sap.com/education

http://service.sap.com/rkt-solman






Fur t her Reading and Train ing for Tem plat es

General information on SAP Solution Manager:

http://service.sap.com/solutionmanager

http://service.sap.com/rkt-solman- SAP Solution Manager Learning Map

Template Management Training: SM510 Global Rollout (eLearning) SMI310 Implementation Tools in Detail (Classroom training, see next slide)Both courses can be booked under: http://www.sap.com/services/education

Online Help:

Available on the SAP Help Portal – SAP Solution Manager 7.0.Topics “Compare and Adjust with Template Source” and “Global Rollout with a Template”.

GlobalASAP Methodology

http://service.sap.com/roadmaps

Tips and Tricks on Working with Templates

http://service.sap.com/solutionmanager -> Media Library -> Technical Papers -> HandlingTemplates in SAP Solution Manager

Appl ic at ion Li fecyc le Management


http://service.sap.com/rkt-solman-SAP



http://service.sap.com/solutionmanager-









Require-ments

Design

Deploy

Build &Test

Optimize

Operate

ALM

Appl ic at ion Li fecyc le ManagementAvailable Information Assets

service.sap.com/alm*www.sdn.sap.com/irj/sdn/alm

ALM Processes

SAP Solution Manager & Tools

Customer Center of Expertise

Methodologies

Services

Customer Successes

* Requires login credentials to the SAP Service Marketplace

http://www.sdn.sap.com/irj/sdn/alm

http://www.sdn.sap.com/irj/sdn/alm



© SAP AG 2010. All rights reserved. / Page 89© SAP 2008 / Page 89

SAP keeps look ing forw ard

THANK YOU!

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