PCTE INSTITUTE OF HOTEL MANAHEMENT

Hotel Front Office (7 th SEM SEM)

Sub code BH -- 427

INTERNAL MARKS- 20

Viva MARKS-30

TOTAL MARKS- 50

Objectives of the Course (Front Office):

The main objectives of this subject are to review all the basics of front office and go through all requirements of current industry needs and achieve a level.

Class RULES AND REGULATIONS:

1. Grooming is the most necessary part for attending a practical

2. Journal should always be there.

3. No student will be given attendance, once the roll call is over. And if any student comes late i.e. after 10 minutes of start of lecture, s/He will not be allowed to enter in the class.

Total Marks: 20;-

Grooming -10 Journal - 5

Viva - 5

PCTE INSTITUTE OF HOTEL MANAHEMENT

Course Break-up

SR.NO TOPICS Role play

1 Introduction with course

2 All the current and modern equipment and systems automated , semi automated and manual

3 Preparing Room occupancy report

4 Preparing Night Room Report

5 Preparing Discrepancy Report

6 Guest Registration Card

Guest History Card

7 Guest reservation form

Guest c- from

8 Cash Receipt Voucher

Allowance Voucher

Paid out voucher

9 Telephone call - domestic

10 Telephone call - international

11 Emergency procedure

12 Forecasting Technique

13 Various Ratios

14 Situation Handling -1

15 Situation Handling -2