2011 Annual Report

Change & Progress in 2011

On behalf of the Board of Directors, our staff and the patients we serve, Access Carroll once again extends our great appreciation to every hand that contributed to the accomplishments of 2011. The generous support and commitment of volunteers, community partners, and financial donors enabled Access Carroll to continue to provide high quality and coordinated health care while making significant strides in the EVERY HAND COUNTS Capital Renovation Project.

After more than two years of hard work, mixed with delays and unexpected changes, we persevered and are pleased to announce that our renovation project is moving forward in 2012! At the new location on Distillery Drive in Westminster, we will have more than triple our current operational space for medical services which will also include a four-operatory dental suite for family dental services, the first of its kind in the county serving the at-risk population. Additionally, this location offers another available 5,000 square feet for future expansion and integration of care with our community partners who also provide health services to the financially disadvantaged in our community.

You may notice that Access Carroll has taken this exciting time of change and progress as an opportunity

to create a new identity. We believe this new look conveys the renewed energy and innovative approach of our organization as we move forward and embrace the change necessary to be on the cutting edge of patient-centered and integrated health care.

In the pages that follow, we are delighted to share with you the amazing and continuing story of Access

Carroll. Every piece of statistical information reflects a life impacted for better health, the service of volun-teers and partners, and a stronger community. Again, “thank you“ to everyone who has made this dream a continuing reality. We look forward to 2012 and hope you join us in our mission…where every hand counts!

Tammy Black, BSN, RN Executive Director

Dreaming Big… it’s what we do at Access Carroll

We believe every individual should have access to health care that is coordinated, accountable, culturally sensitive, community based and of high quality. Our mission is to improve pathways to health care for uninsured, underinsured, and low-income residents of Carroll County. We want our neighbors—our patients—to be healthy from head to heart, from teeth to toes. We rely on private financial contributions, grants, in-kind services, and donated medical supplies to provide this comprehensive care, which includes primary care, laboratory and radiology testing, referrals to specialists, health education, case management, public assistance support, critical medication assistance and more… so much more.

We invite you to share our dream. Whether you help with a big and or a small hand...every hand counts!

Patient-Centered and Integrated Health Care

Patient-Centered Care puts patients at the heart and center of their own health care. With the support of a medical team, patients are able to manage acute and chronic illnesses, reduce health related complications, and lead healthier lives. Integrated Care takes fragmented pieces of health and social care services and ties them together in a seamless and organized system of delivery. Patients benefit from having coordinated care from a personalized, whole-person approach. Access Carroll has been practicing patient-centered care since 2007 and has developed a recognized model of care coordination. In 2009, Access Carroll partnered with the Carroll County Health Department Addictions Bureau to provide integrated medical and recovery support care for our community. With the completion of our “Every Hand Counts” capital renovation project, patients will benefit from having medical, dental, recovery support, and other coordinated health care services at one location.

Daniel Aukerman, MD Medical Director

Amy Martin, CRNP

Lend a Hand. Take Our Hand. Build A Path. Champion Health.

Change Lives.

Our Patients

Access Carroll provides health services to:

Carroll County Residents

Uninsured—Underinsured

Income at or below 200% of the Federal Poverty Level

Douglas Pinto, MD, volunteer physician, evaluates a patient at Access Carroll

2011 CUMULATIVE Patient Encounters/Visits 6,270 37,037

New (Individual Patients) 483 4,275

Thru December 2011, Access Carroll has provided 37,037

patient visits, conservatively valued at $2,777,775!

Susan Donahue, cancer survivor, celebrates five years of life after being diagnosed at Access Carroll.

The impact of helping people is yet to be fully known as we only catch a glimpse into the lives of our patients from the past seven years. Our patients are our mission, and we have purposed to be the best at what we do—health care!

AdultFemales 49% Adult

Males 38%

Children 7%Elderly 6%

Hispanic/Latino10%

Unreported/Mixed8%

Asian 2% Black/AfricanAmerican 8%

AmericanIndian 1%

White/Caucasian71%

Care Coordination & Medications

Since opening in 2005, Access Carroll has served a majority of chronically ill patients, many of whom need extensive care coordina-tion and long-term medication assistance. Access Carroll directly addresses these needs with two targeted team members, the Care Coordinator and Medication Manager. A patient-centered and integrated medical home is also critical to ongoing chronic disease management. The patient-centered team is compromised of an essential core staff that supports the services of 16 on-site and 57 community in-kind and volunteer providers. Access Carroll is appreciative of the continued commitment and support of strategic partners, volunteers, and donors who made possible chronic disease services in 2011.

SPECIALTY SERVICE # RECEIVED $ VALUE

Specialty Consultations 625 125,000

Surgeries 3 12,000

MRIs 36 90,000

Cat Scans 51 40,800

Dexa Scans 10 1,000

Coordination of Care Services 306 18,360

2011 TOTAL 1,031 287,160

Trish Ruther, BSN, RN Care Coordinator

Paulette Biscotti, CPhT Medication Manager

The Care Coordinator functions as a specialized case manager for the most at-risk residents in our community, helping them achieve patient-centered and integrated care. Care Coordination at Access Carroll includes chronic disease management, specialty care, high-end diagnostic studies, SSI/SSDI applications, Public Assistance applications, and SOAR (preventing homelessness).

More than 75% of Access Carroll’s patients are diagnosed with a chronic disease and are prescribed an average of four medications. Unfortunately, uninsured and low-income patients generally cannot afford their medications and end up with critical health conditions that are difficult to manage. The Medication Manager, an essential member of the patient-centered team, assists patients, physicians, and other members of the healthcare team in determining the most efficient and affordable means to acquire acute and chronic medications, whether it be through reduced cost formularies, local pharmacy voucher programs, generic medications, brand name medications, or through Patient Assistance Programs (PAPs) directly from Pharmaceutical Companies. With the support of generous donors, the Medication Manager has been able to acquire $978,274 during 2011 of chronic disease medications through Pharmacy Assistance Programs at no charge to the patient., and maintain a limited formulary of on-site medications valued at $87,225.

Value of Medications Acquired thru Pharmacy Assistance Programs (PAPs)

2011 $ 978,274

Cumulative $ 3,481,920

FINANCIAL HIGHLIGHTS Fiscal Year 2011 Audit Report July 1, 2010—June 30, 2011

REVENUE

DONATED SUPPORT

EXPENSES

Community Contributions $54,234

Grants 82,033

Special Events (Gross) 61,977

Other Revenue 1,868

Capital Project 188,908

TOTAL REVENUE $399,020

Salaries $335,861

Volunteer Services 160,166

Diagnostic Services 403,437

Specialty Care 138,600

Equipment/Supplies 17,870

TOTAL SUPPORT $1,055,934

Medical Operations $227,320

Management & General 19,041

Fund Raising 15,748

Capital Project 80,409

TOTAL EXPENSES $342,518

Net Assets, End of Year $48,417

Tammy Black receives a check from proceeds earned by three students selling homemade flower pens at the 2011 Chili Cook Off.

Access Carroll could not provide the highest level of comprehensive care without the faith-ful and generous support of strategic partners and the community at large. STRATEGIC PARTNERS Carroll Hospital Center Carroll County Health Department The Partnership for a Healthier Carroll County The Carroll County Government MAJOR SERVICE PARTNERS Carroll Hospital Center Advanced Radiology Wide Open MRI

Volunteer, Lisa Knisley, PA-C, performs a procedure on a patient at the Access Carroll office in Westminster, Maryland.

SPECIAL EVENTS In 2011, Access Carroll raised funds and friends through four special community events: The Third Annual Bike Tour, Westminster Fallfest, The Seventh Annual Chili Cook Off, and the Big Band Merry Christmas Concert. The support of the Carroll County community is critical to the general operations of Access Carroll—literally keeping our doors open!

Access Carroll was the recipient of several community events, including the annual CROP Walk, Sykesville South Carroll Rotary Club BINGO, and first-ever Celtic Canter. Thank you to everyone who raised funds on behalf of access to health care for low-

Robert Wack, MD & his son, Jeffrey volunteered at the 2011 Westminster Fallfest in September.

Tammy Black is shown with several winners from the 7th Annual Chili Cook Off—Sandy Kline, Jacqueline Black, and A.J. Condon.

Glenn Patterson, leading the 2011 Big Band Merry Christmas Concert. A special “thank you” goes out to the entire Big Band Committee!

Access Carroll provided “Farmville” for the 2011 Fallfest event. Featured were lots of local farm animals and some special pet guests from our own Access Carroll family. Shown is Trish Ruther, Care Coordinator, with her Beagle, Casper.

LOCAL WALK-RUN EVENTS THAT BENEFIT ACCESS CARROLL (Above) The first-ever Celtic Canter was sponsored by Dr. Patrick Gallagher, local dentist, and David Johansson, owner of O’Lourdan’s Restaurant. Access Carroll was a recipient of the well-attended event. Shown is the group at the check presentation. (Right) Access Carroll is a recipient of the Annual CROP Walk held in New Windsor, Maryland. The event raises both funds and awareness of local and international missions, targeting at-risk communities. Thank you to all who walked!

Our Friends (up to $99) Anonymous Mr. & Mrs. Brian Bagniefski James & Gladys Baker Jennier Bankard Judy Bell Stacy Lynn Billig Lucinda M. Blob Bob Book Robert Brown Robert L. Bullock Jeanne L. Carbaugh Wheat Carr Carroll Lutheran Village, Inc. Cynthia Davis Keith Davis Mr. & Mrs. Thomas Deardorff Calvin DeFord Irene DeFord Mr. & Mrs. James Doolan Mr. & Mrs. Stephen V. Dutterer Joan D. Eichhorn Mr. & Mrs. Raymond Ferrier Mr. & Mrs. Douglas C. Finch Bethany Fischer Fleming Petroleum Service, Inc. Penny Franks Jennifer W. Fuss Belinda Jean Gilbert Harriet L. Gillan Mr. & Mrs. Maurice E. Good Mr. & Mrs. J. Edward Gottleib Hanover Dodge - Chrysler Jeep Mr. & Mrs. George R. Hardinger Maude Harris Mr. & Mrs. Charles Harrison Keith Harshey Paul S. Hastmann Joseph Hensgen Mr. & Mrs. Mark A. Highfield Mr. & Mrs. Jeffrey D. Highfield Mr. & Mrs. Sol N. Hoke Michelle Hoslander Mr. & Mrs. Richard Humbert Dr. & Mrs. Harold E. Hunt Barbara (Bunny) W. Johnson Roseanne Johnson Joseph L. Mathias Memorials Mr. & Mrs. Mike Kasnia David Leakan Liqua-Grow Turf, Inc. Mr. & Mrs. Brian Lockard Mr. & Mrs. Fredric W. Lohnes Elizabeth F. Mathias Mr. & Mrs. William F. McClelland Kirk McEwen

Mr. & Mrs. David McGinnis Mr. & Mrs. G. Melvin Mills, Jr. Roxanne Moran Melissa Murdock New Windsor State Bank North Carroll Senior Center Mr. & Mrs. Lawrence W. Olenginski Mr. & Mrs. Douglas Pauley John Pescatore Mr. & Mrs. Harold F. Poole Mr. & Mrs. Steven D. Powell Pritts Funeral Home & Chapel, PA Christopher Puddy Debbie Raczkowski Michelle M. Rivers Tommy Runaldug John Sernulka Mr. Edwin W. Shauck Thomas Shearin Fred Shepherd Melissa E. Shuey Kay A. Simmons Mr. & Mrs. Vernon Smith John A. Steers, M.D. Mr. & Mrs. Charles Stoner Mr. & Mrs. Edward A. Tenney Karen Terry The Buttersburg Inn, LLC Elaine Thompson James C. Turner Unknown Donor Mr. & Mrs. David M. Urban Lauren P. Wade Ryan Wade Carole S. Wellner Darlene Wentz Wesley United Methodist Women Westminster Internal Medicine Westminster Painting & Papering Charlene Wolf Patricia W. Wolf

Our Advocates ($100 to $499) Mr. & Mrs. William Achor Suzanne P. Albert Cecilia & John (Jr.) Alcorn Robin Arnold Barnes-Bollinger Insurance Services Kevin W. Beaver Mr. & Mrs. Edward Beck Mike Billingslea Mr. & Mrs. Kenneth Black Loriane K. Black

Dr. & Mrs. J. Mark Blue Branch Banking & Trust Mr. & Mrs. David L. Brauning Joyce Lea Brown Mr. & Mrs. C. Todd Brown Dr. & Mrs. Robert Buerger Mr. & Mrs. Carl S. Carlson Carnegie & Company Hair Design, Inc. Carroll Chiropractic & Sport Injury Center Carroll Community Bank Carroll Community College Carroll Hospital Center Carroll Hospital Center Family BirthPlace Mr. & Mrs. Jason P. Chalk Roy Chiavacci Church World Service, Inc. Steve Coccagna Mr. & Mrs. Edward J. Cramer, Jr. Tony Diem Eline Funeral Home Emmanuel Baust United Church of Christ Mr. & Mrs. Donald Essich Farmers & Merchants Bank Mr. & Mrs. Donald Feemster, Jr. Finch Services, Inc. First Finish, Inc. Mr. & Mrs. J. Robert Frazee Mr. & Mrs. Ronald K. Fuss John F. Gambatese Grace Evangelical Lutheran Church Mr. & Mrs. H. Thomas Groft, Jr. Haight Funeral Home & Shapel, P.A. Hoffman Brothers, Inc. Mr. & Mrs. R. Neal Hoffman Ginny Houser Mr. & Mrs. Jerold A. Howsden ICI, Instruments and Controls, Inc. Mr. & Mrs. Randy Jefferson Mr. & Mrs. Marlin J. Johnson David B. Keller Knights of Columbus Dr. & Mrs. Flavio Kruter L. Kevin Wagman Antiques Mr. & Mrs. Larry Leitch Richard M. Logsdail Main Street Advisors, LLC Karen Milem Miller’s Food Market, Inc. Mary M. Moores Carroll & Jean Myers Mr. & Mrs. George V. Myers PNC Financial Services Group Carolyn M. Puckett Rager, Lehman & Houck, P.C. Random House Alumni Club

DONORS Access Carroll gratefully acknowledges

the following donors who have generously contributed in 2011.

The Sykesville South Carroll Rotary Club presents a proceeds check from their 2011 Community Bingo .

Thanks to the generosity from the CareFirst Foundation, Access Carroll was able to purchase an Electronic Health Record system to better serve patients in our community. Shown in the picture (left to right) are Carroll County Commissioner Dave Roush, Westminster Mayor Kevin Utz, Delegate Donald Elliott, Dr. Robert Wack (Access Carroll Board Chair), Delegate Nancy Stocksdale, and Carroll County Commissioner Haven Shoemaker.

Marc G. Rasinsky Mr. & Mrs. Richard Reese Mr. & Mrs. G. Donald Riley, Jr. Linda Roy Mr. & Mrs. Herbert E. Ruby, III Dr. Laura A. Ruby Mr. & Mrs. Lynford O. Russell Mr. & Mrs. Clyde Schlerf, Jr. Michael Schlerf Mr. & Mrs. Ethan Seidel Mr. & Mrs. R. Edward Shilling St. Benjamin’s Lutheran Church St. Paul’s United Methodist Church Stu’s Music Shop, Inc. David Stysley The George Stern & Sara Stern Foundation The Woman’s Club of Westminster, Inc. Thomas, Bennett & Hunter, Inc. Mr. & Mrs. Dennis Thomas Mr. & Mrs. Frank J. Tontala, Jr. Tim Kyle Company, Inc. Tristar Martial Arts Academy Patrick A. Turnes, M.D. University of Maryland Physicians, P.A. Mark & Sandra Walker Westminster Kiwanis Club Projects Westminster United Methodist Church Women Jerry N. & Cindy P. Wilhoite Mirrel B. Wothers

Our Sustainers ($500 to $999) Ascension Church Outreach Fund Barbara J. Bankard Debbie D. Billings Carroll Singers Estale H. Daniel Rev. & Mrs. Gerald D. Fuss Michelle Hollingsworth Kaye & Stephen Horr Mr. & Mrs. Joseph W. Hutsell Kiwanis Club of Greater Westminster Ladies of the Westminster Elks Mr. & Mrs. K. Wayne Lockard Mistletoe Mart Rotary Club of Bonds Meadow Westminster Sandy Mount United Methodist Church Vernon D. Sorrell T. Rowe Price Associates Foundation, Inc. Tevis Propane Patricia & Kevin Wagman Western Maryland Shrine Club Westminster Rotary Foundation, Inc. Carroll L. and Susan M. Yingling

Our Benefactors ($1,000 to $4,999) Carroll County Anesthesia Associates, P.A. Carroll County Retired School Personnel Celtic Canter Michele and Franklin Chinskey Ruth C. Gray Rev. & Mrs. David A. Highfield Johns Hopkins Health System Mr. & Mrs. Glenn Patterson Cari Pierce Dr. Elizabeth Ruff-Sfekas Sykesville-South Carroll Rotary Club Jennifer G. Teeter Priscilla G. Teeter St. Bartholomew’s Manchester Dr. & Mrs. Robert Wack Mr. & Mrs. Thomas Welliver Mary Lee Yingling

Our Visionaries ($5,000 and over) Bank of America Mr. & Mrs. Robert M. Bare R. Wayne & Bonnie Q. Barnes Carroll County Commissioners Quality Health Foundation Sisters of Bon Secours USA State of Maryland Margaret Tevis Westminster Fallfest, Inc.

Volunteer, George Myers

Staff & Volunteers STAFF Tammy Black, B.S.N., R.N. Executive Director Daniel C. Aukerman, M.D., M.P.H. Medical Director Sandra Lynch Office Manager Tami Weeks, M.S.N., C.R.N.P.-F Nurse Practitioner Patricia Ruther, B.S.N., R.N. Access Coordinator Paulette Biscotti, C.Ph.T. Medication Coordinator Cynthia Dotterer, R.N. Nursing Linda Scheetz, R.N. Nursing

BOARD OF DIRECTORS Wayne Barnes Debbie Billings Calvin Bloom Charles Fisher, Jr. Sylvia Canon Haines Rev. Dr. David A. Highfield** Kelly Hill Linda Hutsell Richard Kief Janice Kirkner Cari Pierce** Elizabeth Ruff, M.D.* Karen Stewart Patricia A. Supik, M.A., R.N.** Jennifer Teeter** Robert Wack, M.D.*/** Patricia Wagman, B.S.N., R.N.*/** Thomas Welliver, C.P.A.**

VOLUNTEERS Physicians, On-Site Daniel C. Aukerman, M.D., M.P.H.** Joseph H. Caricofe, M.D.** Pankaj R. Desai, M.D. Ketan Parikh, M.D.* Douglas L. Pinto, M.D. Kabir A. Yousuf, M.D. Natvalal Rajpara, M.D.* Elizabeth Ruff, M.D.* Kevin L. Smothers, M.D. John E. Steers, M.D. Robert Wack, M.D.*/** P.A.’s & N.P.’s, On-Site Loriane Black, C.R.N.P. Sister Mary Elaine Davia, C.R.N.P.** Lisa P. Knisley, P.A. Amy A. Martin, C.R.N.P. (CCHD Staff)** Mary Beth Winkeljohn, C.R.N.P. Physician/C.R.N.P. /R.R.T. Specialists, Off-Site Fouad Abbas, M.D. (Sinai) Cristian D. Alba, M.D. Sohaila Ali, M.D. Wayne L. Barber, M.D. June Barnhouse, C.R.N.P. J. Douglas Butler, D.P.M. Young Ja Cho, M.D. Tina Clark, C.R.N.P. James A. Dicke, M.D. Robert F. Friedman, M.D. Juris Germanas, M.D. Kristian O. Hochberg, M.D. Stephan U. Hochuli, M.D. Helen L. Hooper, O.D. Cynthia H. Jun, O.D. Julie Jurd-Sadler, D.P.M. Choon K. Kim, M.D. Jessica Kraker, M.D. Radhika Kuna, M.D. Alfred Lee-Young, M.D. Edward K. Leventhal, M.D. Michael Luzuriaga, D.D.S. Mark A. Mashburn, M.D. Joel E. Max, M.D. Yasir Mir, D.P.M. Scott Morsberger, PA-C James R. Myers, D.D.S. Daniel Santos, M.D. Uday Nanavaty, M.D. Evan J. Selsky, M.D. Mokhtar N. Nasir, M.D. Satish A. Shah, M.D. Keith O’Reilly, M.D. Robert A. Shaw, M.D. Ketan Parikh, M.D.* Rosemarie Shaw, C.R.N.P.

Natvarlal Rajpara, M.D.* Joseph A. Soliman, M.D. Laura Ruby, D.N.P., C.R.N.P., A.D.M.-B.C. Michael D. Weiss, M.D. Sandra Ruby, M.D. Melvin A. Yeshnik, M.D. Howard Saiontz, M.D. Kiarash Zarbalian, M.D. Other Specialty Services, Off-Site Frederick County Hepatitis Clinic Maryland Sports Care & Rehab Medtronics (Chris Schnell) NIH Endocrinology Clinic New Windsor Lions Club OxyCare, Inc. Taneytown Lions Club University of Maryland Cardiology Physicians University of Maryland Dental Clinic University of Maryland Neurology Clinic University of Maryland Orthopedi Clinic Westminster Lions Club Wound Care Center of Carroll Hospital Center Nursing Rebecca Brown, R.N. Wendy Buerger, R.N. Joseph Burton, C.M.A. Jeannine Burns, R.N. Bernadette Crouse, R.M.A. Amanda DiNapoli, R.N. Linda Feemster, R.N.** Shelby Frye Joshua L. Fuss, C.N.A. Marcus Hodge Lana Horichs, R.N.** Maria Johnson, Phlebotomist Joyce Kreimer, R.N. Kathryn Lee-Young, R.N.** Daniel Mawhinney, C.M.A.** Anise Moledina, R.N. Brittany Norris, C.N.A.** Patricia Otto, Retired L.P.N. Melissa Pennington, C.N.A. Doris Powell, R.N. Tiffany Sparks, C.N.A. Jacob Wentz, C.N.A.** Clerical/Clinical Students Nichole Burris Jenna Berninger Rosalind Cheeks Lacie Crosswhite Stephanie Fortin Caryn Giltrud Tia Herrera Lindsey Kleinfelder Leah Kohri

Wayne Barnes and Charles Fisher, Jr. are honored as two board members who completed serving on the Access Carroll Board of Directors in 2011.

A Testimonial By Wilma Fortney, Volunteer

Kim Marsit Sara Naylor Chigozie Ohanele Ashley Phipps Debora Raymond Bianca Robles Carol Roling Udaya Thomas Sarah Wilson Committee Members Cecilia Alcorn Miriam Beck Tammy Black C. Todd Brown Edward Gottlieb Virginia Houser** Grace Kelly-Lawler Jennifer Lerche Bonnie Lockard Sandra M. Lynch*/** Amy Michael Glenn Patterson** Carolyn Puckett Wendy Raith Kathleen Robinson Marlene Titus Patricia Wagman*/** Margaret Welliver Pam Xenakis Clerical/Administrative Mitchell Baker Angelica Barrera Kym Byrnes Kerry Campbell Heather Conrad Erin Dean Karen Dean** Cathy D’Elia Emily Dotterer Milena Enright Donald Feemster** Wilma Fortney** Phyllis Halter** Jean Hecht Jessica Hendrix Yahira Jaen Patrick Keefe Lori Kelch Lisa Latimer Kelley LaPorta Amelia Brittany Libernini** Jennaliese Lu Sandra Lynch*/** Amanda Mallon Rosanne McDermant Darryl McFarland Amanda McGlone Katie McGlone Jamaal Morgan Edith Myers** George Myers** Zill Parikh

Stephanie Pate Barbara Patterson** Benjamin Pinto Wendy Pinto Ken Polk Laura Pollard Robin Purkey Merona Ramsahoye Frances Rock Jessica Sallstrom Kyle Schwarz Rebekah Siebe** Anelle Stockbridge Susan Stultz Amy Tarleton Lisa Turner Melissa Weldon Sherry Whetsel** Debbie Wilson Ceili Wonilowicz Professional Services Kiley Alcorn Patricia Amass Barbara Bankard Kristin Barmoy Kyle Barmoy Frank Baylor Paulette Biscotti Jenna Bittner Kim Bittner Cassandra Black Eugene Black Jacqueline Black** Kenneth Black Brynne Boyer Lynne Brecker Dean Camlin Tori Challenger Elinor Click James Click Lisa Close Jessica Condon Edward Conrad Jennifer Danko Paul Derstine Emily Dowling Jeannette Dowling Donald Fair Susan Fair Michael Fox Patti Jo Green Steve Halstead** Conni Highfield Adam Horne Carol Horne David Horne Savannah Hutsell Meghan Jothen Nels Jothen Abigail Kline** Henry Kline Rebekah Kline** Sandra Kline

Conor Lawler Kenneth Lynch, Jr. Wanda Lynn Peggy Markovic Julie McCartan Isaac Menache Arlette Mitchell Kailyn Murphy Hannah Purkey Matthew Rickeman Kathleen Robinson Emily Rosenthal Lori Ruther Patricia J. Ruther Kevin Stewart Dennis Supik Hannah Utermahlen Jamie Utz Jeffrey Wack Lisa Wack Mike Walters Barbara Wienecke Tyler White *These persons have been double-counted in these categories for statistical purposes. **Designates volunteers earning a President’s Volunteer Service Award, based on number of hours served. Access Carroll is a certify-ing organization.

I’ve been a volunteer at Access Carroll for a year and a half. The first person I met was Sandy Lynch; she gave me a tour and explained what Access Carroll was all about. I liked Sandy and what she said about the clinic. I thought I would like to volunteer there and be able to do some-thing for people who need help and give back to the community.

VOLUNTEER PROFILE • 11 Physicians On-Site*

• 57 Physician Specialists/Services, Off-Site

• 5 PA/CRNP’s • 22 Nursing* • 18 Clerical/Clinical Students • 52 Clerical/Administrative • 65 Professional Services • 19 Committee Members • 18 Board of Directors*

267 TOTAL DOCUMENTED VOLUNTEERS

DOCUMENTED HOURS 936 Physician Hours (On-Site)

808 PA/CRNP Hours 1,673 Nursing Hours

4,442 Clerical/Administrative Hours

2,666 Professional Service Hours

10,525 TOTAL

I thought I was going to be the one giving back, but I have been given so much. Since working with Sandy as a volunteer at Access Carroll, I have so much more self confidence and feel so much better about my self. Sandy has helped me learn to be more honest with myself and my actions. And this isn’t just while I’m at Access Carroll; it applies to all parts of my life.

Sandy Lynch, Volunteer Coordinator & Office Manager and Wilma Fortney, Volunteer.

Contact Us Office: 410-871-1478 Fax: 410-871-3219 Email: AccessCarroll@verizon.net Website: www.accesscarroll.org

Non-Profit Org. U.S. Postage

PAID Westminster, MD Permit No. 1031

Access Carroll, Inc. is a 501 (C)((3) nonprofit championing and providing a single pathway to integrated health care services for uninsured, low-income residents of Carroll County, Maryland.

Join our team of caring and professional volunteers in making a difference in our community!

Printing of Access Carroll’s 2011 Annual Report was sponsored by Two Bee Printing.

2 Locust Lane • Suite 301 • Westminster, MD 21157