2011 National Sales MeetingTechnical Services Organization

This information is confidential and is not to be provided to any third party without Vicon Industries Inc. prior written consent.

This information is confidential and is not to be provided to any third party without Vicon Industries Inc.’s prior written consent.

Technical Services Organization

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S teve G o tzS u p e rviso r o f T e ch n ica l S e rv ices

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Je ff M a nnT e ch n ica l S erv ices R e p.

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B a rry Do n co u rtT e ch n ica l S erv ices R e p.

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T im C a re yP ro fess io na l S e rv ice s R e p.

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M ike D a yT e ch n ica l S e rv ice s R ep

P A b asedF irs t ye a r w ith V icon

H u y L a iS a les A pp lica tio n E n g in e er

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K e n ny R o h anD ire c to r o f C u sto m e r S e rv ices

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P e te r H o rnV P o f O pe ra tion s an d Q u a lity C on tro l

B o rn a t V ico n C o rpo ra te

This information is confidential and is not to be provided to any third party without Vicon Industries Inc.’s prior written consent.

Technical Services Mission Statement

The mission of Vicon’s Technical Services Team is to provide world class Technical Support to our customers and exceed their expectations. Our customers can expect prompt and professional support with the goal of making them knowledgeable and successful with our product line.

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This information is confidential and is not to be provided to any third party without Vicon Industries Inc.’s prior written consent.

Technical Services Key Changes in 2011

March 2011 - Vicon Support Product Lifecycle policy implemented.

May 2011 – Professional Services program launched.

August 2011 – Customers now required to enter an authorization number to gain access to technical support.

2011 – Staff changes that included the addition of 3 new team members with PC/Networking backgrounds and industry experience.

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This information is confidential and is not to be provided to any third party without Vicon Industries Inc.’s prior written consent.

Technical Services Call Process (ACD)

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This information is confidential and is not to be provided to any third party without Vicon Industries Inc.’s prior written consent.

Technical Services Improvements

Average Platinum – call wait times

Prior to policy changes After policy changes• 0-10 minutes = 58%0-10 minutes = 80% • 11+ minutes = 42% 11+ minutes = 20%• Callbacks = (40%) Callbacks = (40%)

(Callback % is calculated as part of the overall 0 - 11+ categories)

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This information is confidential and is not to be provided to any third party without Vicon Industries Inc.’s prior written consent.

Technical Services Improvements

Average Authorized Dealer (AVD) call wait times

Prior to policy changes After policy changes

(included any non-Platinum caller) (only includes AVD’s)• 0-10 minutes = 17%0-10 minutes = 61%• 11+ minutes = 83% 11+ minutes = 39%• Callbacks = (78% ) Callbacks = (38%)

(Callback % is calculated as part of the overall 0 - 11+ categories)

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This information is confidential and is not to be provided to any third party without Vicon Industries Inc.’s prior written consent.

Technical Services Improvements

Average Authorized End User (AEU) call wait times

After policy changes

(only includes AEU’s)• 0-10 minutes = 83%• 11+ minutes = 17%• Callbacks = (43% )

(Callback % is calculated as part of the overall 0 - 11+ categories)

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This information is confidential and is not to be provided to any third party without Vicon Industries Inc.’s prior written consent.

Technical Services Calls by Customer and Category

Platinum = 43% A.V.D. = 45% A.E.U. = 12%

ViconNet products = 86% SMS Integration = 2% All Other products = 12%

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This information is confidential and is not to be provided to any third party without Vicon Industries Inc.’s prior written consent.

Technical Services – Goals for 2012

Implement on line technical knowledge base. Redesign the internal technical lab to allow easier

emulation of customer issues. Update the Vicon Corporate showroom. Continue to improve the customer experience. Continue to develop the team to meet the requirements

of a changing industry.

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