2012-2013 | SAN FRANCISCO, CALIFORNIA

2012-2013 | SAN FRANCISCO, CALIFORNIA

To report a fire or bomb threat call, contact:

9-911 and then

Operations Control Center at 415.759.4327

To report other major SFMTA emergencies at any time, call:

Operations Control Center at 415.759.4327

Please provide:

Your name

Description of the emergency

Your location, including:

Room number and cross streets; or

Vehicle number, line/route and direction

Phone number/extension

Number of persons in need of medical or evacuation assistance

When safe, please notify your supervisor:

Name: Phone:

Please keep this guide handy for fast access. Knowing what to do in an emergency can help protect you, your colleagues and SFMTA customers.

The suggestions in this guide are intentionally brief. It is important that you are familiar with the Standard Operating Procedures (SOPs) of your division/section. You may also want to visit the SFMTA intranet for more information and training on emergency preparedness.

If you have any questions, comments or suggestions about this guide, please contact the SFMTA Emergency Preparedness Program at 415.701.5253.

Emergency Response Quick Guide 2012-2013

Contents

1. Important Basics 2

Priorities in an Emergency 2

Procedures of Emergency 2

Notification

Important Survival Factors 2

People with Access and 3

Functional Needs

Emergency Communications 3

SFMTA Employee Responsibilities 4

Building Resiliency 4

2. Emergency Scenarios 6

Natural Disasters 6

Major Earthquake 6

Fire/Smoke 8

Flood/Tsunami 9

Man-Made Disasters 10

Bomb Threat Call 10

Suspicious Package 11

Chemical Threat 12

Biological Threat 14

Radiological Threat 15

Nuclear Threat 15

Civil Disorder 16

Other Emergency Scenarios 17

3. Evacuation and Shelter in Place 18

4. Disaster Service Workers 20

Appendices 21

A. Checklist for Bomb Threat Calls 22

B. Take-along Items in an Emergency 23

C. Important Emergency Contacts 24


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1. IMPORTANT BASICS

Priorities in an Emergency

The following priorities should guide SFMTA employees in deciding what to do first in a major disaster:

1. Save lives

2. Protect property

3. Maintain essential services

Procedures of Emergency Notification

If you see a fire or receive a bomb threat call, report it to 911 first and then the Operations Control Center (OCC) at 415.759.4327. For all other major SFMTA emergencies, call OCC.

If you get a busy signal at 415.759.4327, try 415.759.HELP (415.759.4357).

Important Survival Factors

What if there is no assistance readily available? Maintaining control of the following can improve your response to a disaster:

1. Calmness

a. Staying calm can help you better assess the situation and exercise sound judgment.

b. Your calmness can inspire others to do the same.

2. Time

a. Act quickly. b. Pre-disaster planning and drills can help you

make the right decisions quickly and perform appropriate actions fast.

Fire or Bomb Threat Calls

1st Call 911

2nd Call OCC

Other Major Emergencies

Call OCC


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3. Distance

a. Stay as far away from the hazard as possible.

b. Seek an upwind and/or uphill location.

4. Shield

a. Add a buffer between you and the hazard. b. Take cover under a sturdy object. c. Protect face and exposed skin with a mask

or clothes. d. Seek shelter in place if appropriate. e. Do not touch other people’s bodily fluids

(e.g., blood, saliva, tears, etc.) without proper protection.

People with Access and Functional Needs

1. Persons with disabilities, senior citizens, young children, and women in advanced pregnancy may need assistance in an emergency.

2. People with auditory impairments may not hear emergency warnings. Use facial expressions, hand gestures and/or written messages to get their attention.

3. International visitors and non-English speakers may find simple directions coupled with gestures more helpful than verbal instructions alone.

4. People can become disabled due to injuries, stress, heart attack and respiratory difficulties in a disaster. Keep the seriously wounded as comfortable as possible, but do not move them unless they are in immediate danger and it is safe to do so.

Emergency Communications

1. Register at AlertSF (https://alertsf.org/) to receive emergency notifications.

2. During a regional catastrophe, all phone lines will be busy. Your cell phone and other wireless devices may not be able to get signals.

a. Avoid using the phone except to report a fire or life-threatening emergency.

b. Identify an out-of-state contact as a rallying point for information.

c. Use text messaging instead of voice calls. Beware that mobile networks and social

https://alertsf.org/


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media sites can also be overloaded during a major disaster.

d. After an earthquake, check your landline phones to ensure that they are not shaken off the hook tying up lines.

e. Keep a hand-crank radio around to receive emergency announcements.

SFMTA Employee Responsibilities

1. If you are the first employee arriving at the scene of a major, SFMTA-related emergency, please

a. Ensure your own safety; b. Assume the role of an on-scene Incident

Commander until relieved by authorities; and c. Stay in communication with the Operations

Control Center (OCC) to provide information about the hazards and the injured.

2. Otherwise, follow the Disaster Service Workers report procedures in Chapter 4 of this guide to assist with emergency response and recovery.

Building Resiliency

Please begin today to get prepared. Check off items on the list below that you already know. Make a plan to complete those that you don’t.

❏ Understand SFMTA’s emergency policies, plans

and procedures.

❏ Be familiar with your departmental standard

operating procedures (SOPs) and standing orders for emergency situations.

❏ Know when and how to report an emergency.

❏ Voluntarily inform your supervisor and/or Facility

Emergency Coordinator if you need any special assistance during an emergency. Update the information if there is a change in your work location/hours or needs. (See “Evacuation” in Chapter 3 for details.)

❏ Secure the large cabinets, shelves, equipment

and hanging objects in your work area.

❏ Be familiar with the emergency exits in your

building, not just the one closest to your work area. Learn how to find them even in the dark.


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❏ Know your SFMTA emergency assembly area.

Practice walking there from your office via different routes once a quarter.

❏ Identify at least two rooms in your building that

you can use for shelter in place.

❏ Keep the emergency contact(s) in your SFMTA

employee file up to date.

❏ Designate an out-of-state contact and share the

information with your family.

❏ Learn how to operate basic emergency

equipment (e.g., fire extinguisher) properly, if authorized.

❏ Stay proficient in operating alternative

emergency communication devices, if authorized.

❏ Learn how you may assist persons with access

and functional needs in an emergency.

❏ Know where first aid and emergency supplies are

kept in your work location.

❏ Subscribe to AlertSF.

❏ Know your role if you are the first person arriving

at the scene of an SFMTA-related emergency.

❏ Review the Disaster Service Workers training

materials on the City and County of San Francisco Department of Human Resources website. Refresh your knowledge if you have completed the course more than a year ago.

❏ Complete the SFMTA emergency response short

courses and, if applicable, National Incident Management System (NIMS) and Standardized Emergency Management System (SEMS) training.

❏ Keep a personal emergency supply kit in your

normal work area. (For suggestions, see http://72hours.org/.)

❏ Participate in SFMTA emergency response drills

and exercises, if authorized.

http://72hours.org/

http://72hours.org/


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2. EMERGENCY SCENARIOS

Please read through the suggestions in this chapter ahead of time, because some responses in one emergency situation may be applicable to other scenarios.

Major Earthquake

If Indoors

1. Drop, cover and hold on: Drop to the ground, take cover under a sturdy desk/table and hold on to it until the shaking stops. If you are not near a strong table, drop to the floor against an interior wall and cover your head and neck with your arms.

2. Stay away from windows, glass, overhead objects, large cabinets, etc.

3. Remain indoors unless there is immediate danger.

4. Do not use the elevator. 5. If you are in a wheelchair, lock the wheels and

cover you head and neck with your arms.

If Outdoors

1. Move to an open area away from signs, trees, power lines, bridges, overpasses, falling debris, etc.

2. If driving, pull over to the side of the road, stopping at a spot without overhead hazards.

3. If near the coast, move to higher ground.

Once Shaking Stops

1. Check for injuries. Apply first aid. Do not move the seriously injured persons unless they are in immediate danger and it is safe to do so.

2. Check for hazards: fire, gas leaks, spills, damaged electrical wires, fallen objects, collapsed structures, etc.

3. Check for phones that are shaken off the hook, tying up the lines. Use the phone only for fire or life-threatening emergencies.

4. Prepare for aftershocks. 5. Listen to emergency announcements for further

actions, if appropriate. 6. Report major safety hazards and facility

damages to OCC.


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If Trapped in Debris

1. Move slowly. Protect your nose and mouth from dust with clothing.

2. Tap on a pipe or wall for rescue. Use a whistle, if available. Shout only as a last resort to avoid breathing in toxic particles.

Transit Services Personnel

A. Please follow the SFMTA Standard Operating Procedures for responses, safety inspection, and suspension or restoration of operations.

B. Be prepared to assist the City and County of San Francisco with emergency transportation and mass evacuation.

Transit Operators

1. Implement Major Earthquake Standing Orders for Muni Metro Light Rail Vehicle (LRV), electric trolley coaches, biodiesel and electric hybrid buses, historic streetcars, and Cable Cars.

2. Report damages to OCC.

Transit Inspectors

Follow Major Earthquake Standing Order: Street, Metro Rail Operation (MRO) and Cable Car Inspectors to check your lines for safety and possibility of service continuation or restoration.

Operations Control Center (OCC) and Spill Prevention Countermeasure and Control (SPCC) Sites Personnel

Implement the earthquake emergency response procedures in the System Security and Emergency Preparedness Plan (SEPP).

Transit Fare Inspectors/Investigators (TFIs), Parking Control Officers (PCOs) and Muni Transit Assistants Program (MTAP) Field Staff

1. Apply the appropriate suggestions in this section, depending on whether you are indoors or outdoors.

2. Once shaking stops, follow the report procedures in Chapter 4 of this guide.


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Fire/Smoke

Most people are not killed by flames but by the heat and toxic gases in a fire.

Immediate Actions

1. Evacuate if you hear the fire alarm or see a fire or smoke.

2. Promptly and calmly leave the building. Use the stairs. Do not use elevators. If you have disabilities, follow the evacuation procedures in Chapter 3 of this guide.

3. Find another exit if you see smoke under the door or if the top of a door is hot.

4. Drop to the floor to avoid fumes and smoke. Crawl to safety if necessary.

5. Call 911 from a safe location. Then, call OCC.

6. Proceed to your assigned assembly area if away from fire. Stay there for further instructions unless there is imminent danger.

A Very Small Fire

Portable fire extinguishers should be used only by

trained persons on a small fire involving non-

combustible materials contained in a single object

(e.g., wastebasket). Otherwise, leave firefighting to

the professionals.

1. Call 911 and then OCC before attempting to put out a small fire.

2. Check the class of the extinguisher to make sure that it matches the type of fire.

3. Take precautions. a. Make sure that you are safe from heat and

toxic smoke. b. Identify an escape route. c. Carefully approach the fire from an upwind

direction.

4. Use the extinguisher. a. Pull the pin on the extinguisher; b. Aim at the base of the fire; c. Squeeze the extinguisher handle; and d. Sweep from side to side.

5. Keep an eye on the area in case the fire reignites.


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Flood/Tsunami

Flooding may result from severe weather or a break in a water main/levee. A major earthquake, on the other hand, can cause a tsunami. SFMTA takes precaution whenever there is a major earthquake in the Pacific Ocean within 2,000 miles of San Francisco. Join AlertSF for tsunami warnings.

Transit Operators

1. Follow SOPs for immediate actions in the situations below:

a. Flooded subway or tunnel

b. Flooded Cable Car barn

c. Flooded LRV/streetcar track

d. Flooded street with more than six inches of standing water

e. Flooded yard

f. Flooded substation

g. Flooded garage

2. Contact OCC for situation updates.

Other SFMTA Personnel

1. Listen to radio/TV for the latest flood conditions.

2. Do not drive into flooded streets, walk on running water or wade through a flooded garage.

3. Stay away from downed power lines.

Tsunami

1. If near the coast, immediately move to higher ground.

2. OCC will inform transit operators regarding service suspension, rerouting, restoration or any need to assist the city with emergency transportation.

3. SFMTA non-transit personnel should follow instructions from their supervisors or OCC regarding potential evacuation.


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Bomb Threat Calls

Take every bomb threat seriously. Immediately notify 911 and then OCC.

Immediate Actions

1. Stay calm.

2. Listen carefully. Do not interrupt the caller.

3. Record the caller ID if shown.

4. Use the Checklist for Bomb Threat Calls in Appendix A to ask questions. Get as much information as you can.

5. Keep the caller talking. Write down his/her exact words.

6. Pay attention to the caller’s voice and speech characteristics, accent, emotion, language, and any background noises. Record your impression.

7. Immediately call 911 after the caller hangs up. Pass on all information. Then notify OCC and your supervisor.

8. Wait for further instructions from police, OCC or your supervisor.


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Suspicious Package

Not all unattended packages are harmful. Signs of a suspicious item include:

1. Countdown timer, protruding wires, excessive tapes, unusual batteries, lumps or bulges;

2. Tanks, tubes, bottles or bags indicating the presence of chemicals;

3. An attached threat or warning;

4. Suspicious cloud, mist, gas, vapor, odor or fluid releasing from the item;

5. Hidden in an off-limit or out-of-the-way place;

6. Abandoned by someone acting suspiciously, departing quickly and ignoring the question, “Is that yours?”

Immediate Actions

1. Do not touch the suspicious item.

2. Immediately notify OCC via a landline phone. Avoid using wireless transmission devices such as cell phones and handheld radios. If you must call from a cell phone, then first move away as far as possible (at least 500 feet) from the suspicious item and stay behind a strong wall before making the call.

3. Describe the item, exact location (e.g., line, route, direction, platform) and the person(s):

a. Gender, age, height and weight;

b. Hair color, length and style;

c. Facial features;

d. Birthmarks, tattoos, piercings, scars;

e. Color and style of clothing and accessories;

f. Any weapons; and

g. Direction where he/she/they departed.

4. Follow OCC instructions.

5. Leave if there is immediate danger. Always keep a safe distance and stay behind a strong shield (e.g., a concrete wall).

6. Be vigilant of any person-of-interest monitoring the item.


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Chemical Threat

Chemical threat can result from an accident, terrorist attack (e.g., Sarin gas attack in the Tokyo subway in 1995), or a natural disaster (e.g., destruction of fuel tanks after a catastrophic earthquake).

Chemical agents are poisonous gases, liquids or solids transmitted via inhalation, ingestion, injection or skin exposure. The severity in damage depends on the agent type, amount, concentration and exposure duration. The impact can be immediate, delayed (up to days after exposure) or worsened by physical movements.

Symptoms include eye, nose or throat irritation; difficulty in breathing; uncontrollable coughing; dizziness; nausea; vomiting; chest tightness; skin reddening/blistering; disorientation; convulsion; seizure; coma; and death.

Unknown Chemicals

1. Beware of warning signs including:

a. Unexplained or unusual odors;

b. Unknown packages emitting vapor or leaking liquid/powder; and

c. Two or more persons showing the same symptoms at the same time.

2. Treat unknown chemicals like a bomb. Quickly move away as far as possible. Stay upwind.

3. Immediately notify OCC. Describe the threat, symptoms, start time, number of people affected and possible sources.

4. In the meantime, filter your breathing via multiple layers of clothes. Take shallow breaths. Cover face and exposed skin until you reach fresh air.

5. Do not touch the affected persons.

6. Beware that physical exertion may worsen the impact of some chemical agents (e.g., mustard gas).

7. Await instructions for evacuation, shelter in place, decontamination and/or treatment. If you suspect that you have been contaminated, immediately seek medical attention.


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Chemical Spills

1. Keep flames, sparks, heat or any ignition sources away from the area.

2. Notify OCC.

3. If safe, close or cover any drains in the line of flow of the hazardous material.

4. Do not wash down the spill. If safe, use absorbent materials (e.g., clothes) to cover the spill area and build a dike around it. Set up barricades to isolate the area.

5. Wait in a safe, well-ventilated location for the arrival of first responders for treatment and decontamination.

SFMTA Spill Prevention Countermeasure and Control (SPCC) Sites:

All persons working at SPCC sites must follow the emergency procedures in the Oil Spill Contingency Plan (OSCP).

1. Immediately notify the SPCC Site Coordinator of any spills.

2. Call 911 and OCC if there is a major threat of fire, explosion or danger to employees or the environment.

3. Implement the OSCP only if you are properly trained, authorized, in a safe position to do so and not in danger of contamination.


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Biological Threat

Biological agents are disease-causing bacteria, viruses and toxins. The anthrax attacks and the worldwide H1N1 (swine flu) pandemic in 2001 and 2009, respectively, are examples of biological threat.

Biological agents are transmitted through inhalation, ingestion, injection or skin exposure. Their lethality depends on the type of agent, dosage, incubation period, and environmental factors. It may take days or weeks after a release for symptoms to show and additional days to identify the type of agent involved. If a biological agent is contagious, the impact can be global.

Symptoms are similar to those resulting from exposure to chemical agents, plus fever, fatigue, chills, muscular pain, dehydration, shock and blood vomiting.

Immediate Actions

1. A biological attack will likely be carried out covertly to prevent immediate detection and countermeasures. Notify OCC if a lot of people and/or animals suddenly become sick with the same symptoms at the same time.

2. If you observe suspicious person(s) releasing an unknown substance via sprayers or aerosol dispersal devices, and/or sprinkling powder in populated areas or via air flow channels:

a. Quickly move as far away from the persons and substance as possible. Stay upwind;

b. Immediately notify OCC. Refer to the substance as “hazardous material” until it is confirmed to be a biological agent;

c. Secure the perimeter of the area;

d. Do not touch the affected persons; and

e. Wait for instructions to evacuate, isolate, decontaminate and/or receive treatment.

3. If a biological threat is confirmed, the affected population will likely be isolated, quarantined, observed and/or treated. If you suspect that you have been affected, seek medical evaluation and assistance before returning to work or home.


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Radiological Threat

Time, distance and shielding are the three keys in dealing with radiological threats.

Symptoms of radiological threat vary by dosage and exposure duration. They generally include skin reddening; hair loss; nausea; vomiting; headache; weakened immune system; long-term increase in certain types of cancer; major organ failures; and death.

Immediate Actions

Radiation cannot be seen, smelled, tasted or felt, but it can be detected by appropriate instruments. If excessive radiation is detected, the affected area will be isolated. Transit services will be suspended to/from the affected area until approved by the appropriate authorities.

Upon notification of a radiological threat: 1. Stay as far away from the radiation source as

possible; 2. Use the thickest possible shielding between you

and the source; and 3. Barricade or lock down the area to prevent

people from entering. These actions, however, cannot protect a person from certain radiation waves, radioactive gases or ingested radioactive food.

Nuclear Threat

The complexity of constructing a nuclear bomb and the national security measures taken have thus far kept the threat level of nuclear terrorism low. Terrorists, however, may use conventional bombs to disperse radioactive materials (i.e., “dirty bombs”). Other events that would necessitate preparedness and protection include nuclear power plant accidents and major nuclear infrastructure damages caused by natural catastrophes (e.g., earthquake).

Man-made Nuclear Threat

See “Suspicious Package” and “Radiological Threat” on pages 11 and 15, respectively, for immediate actions.

Nuclear Accidents

See “Radiological Threat” and “Shelter in Place” on pages 15 and 18, respectively, for immediate actions.


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Civil Disorder

Most large-crowd events are planned ahead of time and executed peacefully. The SFMTA has standard operating procedures for Operations Control Center (OCC) and Parking Enforcement personnel to handle civil disorder situations.

Transit Operators

1. Immediately notify OCC.

2. Wait for directions to re-route or terminate lines before entering into the area of civil disorder.

SFMTA Facility Personnel

1. Avoid becoming spectators or getting involved in the situation. Leave or avoid the area of disturbance.

2. Occupants of lower floors should avoid the window area.

3. Be prepared to shelter in place.

4. If the participants become belligerent and/or enter into an SFMTA facility without permission, immediately notify OCC. If safe evacuation is not feasible, shelter in place behind locked doors.

Traffic Fare Inspectors/Investigators and Other Field-based SFMTA Personnel

1. Contact OCC for directions to safe locations in the area.

2. Contact your supervisor when safe.


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Other Emergency Scenarios

Active shooter

Hijacking

Hostage taking

Suicide bombing

Major facility/infrastructure malfunction

Hazardous materials and wastes

Urban forest and wildland fires

Pandemic influenza

Immediate Actions

1. Notify OCC.

2. Designated SFMTA personnel will handle the above scenarios in accordance with procedures in the System Security and Emergency Preparedness Plan, working in conjunction with other city departments and/or regional agencies.

3. Remember:

a. The three priorities in a disaster:

Save lives

Protect property

Maintain essential services

b. The four survival factors:

Calmness

Time

Distance

Shield

4. Some of the immediate responses to one emergency situation can be applied to other scenarios. Therefore, please read through all the scenarios in this guide to build up your knowledge in emergency responses.


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C. EVACUATION AND SHELTER IN PLACE

Evacuation

1. Immediately notify OCC of any evacuation at a SFMTA facility and provide information on all known hazards.

2. Transit/OCC personnel shall follow SOPs for evacuation.

3. Other SFMTA personnel: a. Know your surroundings and all the

emergency exits. b. Use the stairs. Do not use elevators. c. Close the doors, but do not lock them. d. Assist facility visitors to find evacuation

routes. e. Proceed to your designated assembly area.

Stay there for further instructions unless there is imminent danger.

f. Conduct a head count. Report the names and last seen locations of the missing personnel, including facility visitors.

g. Re-enter a facility only if it is confirmed safe.

4. Employees with disabilities:

a. Voluntarily let your supervisor and/or the SFMTA Facility Emergency Coordinator know ahead of time what type of assistance you will need in an emergency. (You do not need to disclose any medical information.) Update your request when there is a change in your work location/hours or needs.

b. The Facility Emergency Coordinator should keep a confidential, up-to-date log of the requests. He/she should also work with the employees and the floor wardens to plan how to accommodate the needs with reasonable resources.

c. During an emergency evacuation, the floor warden or a volunteer “buddy” should assist the employee(s) to the nearest stairwell or protected balcony area and remain there until relieved by first responders.

Shelter in Place

1. Close the facility. Update voice mail recordings to inform customers to stay out of the area.


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2. Take refuge in an interior room with few or no windows. Allow adequate space to sit for several hours.

3. Inform OCC of your location and the names of people with you. Note any medical needs.

4. Bring along water, radios, flashlights, batteries, first aid kit, duct tape, plastic sheeting, plastic garbage bags and other necessary supplies.

5. Close and seal all the windows, doors and air vents. Turn off fans, heating or air conditioning.

6. Take shallow breaths. If needed, cover your nose, mouth and exposed skin.

7. Listen to official updates until it is confirmed safe to leave.

Decision to Evacuate or Shelter in Place

1. General considerations to leave or stay include: a. Presence of imminent threat b. Direction from first responders or SFMTA

authorities c. Nature of the emergency d. Extent of the damage e. Type of building structure f. Availability of safe exit routes g. Condition of people involved

2. The following threats require an evacuation order at all times: a. A fire, except a small one put out on scene; b. Smoke sufficient to harm the health and

safety of the people in the area; c. Toxic gas or substance released; and d. A harmful or unstable environmental and/or

structural condition (e.g., a flooded building, collapsed roof or downed electrical wires).

3. Promptly follow an evacuation order initiated by police, fire, OCC Incident Coordinator or SFMTA Facility Emergency Coordinators.

4. Use sound judgment, remembering that the evacuation process itself can result in additional hazards. a. During a major earthquake, it is generally

safer to stay indoors than outdoors. b. In an emergency, abandoning a train to take

your chance in a tunnel without the guidance of a trained SFMTA professional is almost always the wrong thing to do. Stay inside a train or station and listen for instructions unless there is imminent threat.


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D. DISASTER SERVICE WORKERS

All employees of the City and County of San Francisco (CCSF) are designated by both state and city laws as “Disaster Service Workers” (DSWs).

Report Procedures

1. If you are at work when CCSF declares a citywide emergency, report to your immediate supervisor at the designated location.

2. If you are at home or away from your regular work site:

a. First ensure the safety of your family.

b. Listen to the radio for possible citywide reporting instructions and/or ferry pick-up points:

KNBR (680 AM)

KCBS (740 AM)

KGO (810 AM)

KQED (88.5 FM)

KSJO (92.3 FM)

Or tune your television to SFGovTV cable channel 26. If you do not live in San Francisco and/or do not have cable TV, please tune to KCBS (Channel 5) and KQED (Channel 9) for emergency alert information from the San Francisco Department of Emergency Management.

c. Contact your immediate supervisor to receive reporting instructions.

d. Follow procedures for reporting to your normal work location. If you cannot get there, report to the nearest SFMTA facility.


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Appendices


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A. Checklist for Bomb Threat Calls

Date: Remain calm. Be courteous.

Listen carefully. Do not interrupt the caller.

Write down the exact words used by the caller.

Immediately call 911 to report the threat. Then call OCC and your supervisor.

Start Time: End Time:

Caller ID Shown: Threat Received

At (Your Phone #) By (Your Name)

Keep the caller talking by asking the following questions:

Caller’s Exact Words:

1. When is the bomb going to explode?

2. Where is it right now?

3. What does it look like?

4. What kind of bomb is it?

5. What will cause it to explode?

6. Did you place the bomb?

7. Why are you doing this?

8. Do you know you could harm innocent people in addition to those you want to hurt?

9. What is your name?

10. Where do you live? Where are you now?

11. How can we reach you?

12. Any additional things that the caller has said.

Record impression of the caller (Check all that apply)

Voice Speech Language Emotion Background Noise

Male Female Gender: Unsure Age (Approx.)

_______ Familiar: Who?

_______ Clean Coughing Cracking Deep Distorted Loud Nasal Pitch: High/

Medium/Low Pleasant Raspy Smooth Soft Squeaky Unclear Other _______

Accented (Describe) _________

Deliberate Distinct Fast Hesitant Lisp Muffled/Disguised

Slow Slurred Stuttered Other _______

Educated Foreign

(Describe)

_________ Foul Incoherent Intelligent Irrational Message Read Rational Slang Taped Uneducated Unintelligent Other _______

Agitated Angry Blaming Calm Crying Depressed Distressed Excited Fearful Laughing Nervous Righteous Other _______

Airport Animal/Bird Baby Bar/Tavern General Noise Guns Firing Gymnasium Machinery Music

(Describe)

_________ Party Quiet Restaurant Talking TV/Radio

(Describe)

_________ Traffic Train Typing Water Wind Other _______


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B. Take-along Items in an Emergency

❏ Checklist of SFMTA emergency procedures

❏ SFMTA and personal emergency contacts

❏ This Emergency Response Quick Guide

❏ Your Disaster Service Worker ID card

❏ City maps

❏ Water

❏ Hand-crank radio with cell phone charger

❏ Personal emergency supply kit –

For suggestions, see www.72hours.org.

❏ List below any other items to take with you:

❏ _____________________________________

❏ _____________________________________

❏ _____________________________________

❏ _____________________________________

❏ _____________________________________

❏ _____________________________________

http://www.72hours.org/


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C. Important Emergency Contacts

Operations Control Center 415.759.4327

If busy, call 415.759-HELP

One South Van Ness Security 415.532.9136

If busy, call 415.701.5858

Add your other emergency contacts below:

_______________________________________

_______________________________________

_______________________________________

_______________________________________

_______________________________________

_______________________________________

_______________________________________

_______________________________________

_______________________________________

_______________________________________

Documents

2012-2013 | SAN FRANCISCO, CALIFORNIA