2012 Annual Report

Guidance & Counseling Services, Inc.

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Board ofDirectors

PRESIDENTJames F. O’Brien, Esq.

VICE PRESIDENTCarl Grossbard

VICE PRESIDENT Audie Kranz

TREASURERLeonard Parness

SECRETARYAnthony Pisano

DIRECTORSElaine V. Close

Beverly Green

Wilbur Kranz

Daniel Lewis

Harriet Libstag

Charles A. Rich

Mark Seiden

Ada Shapiro

Brian Strouse

ADVISORY COMMITTEEArnold Gould

Daniel J. Liberty

Stephen Strouse

Central Nassau bids afond farewell to our

CEO, Barbara Bartell. . .

Barbara Dakin Bartell Steiner, Chief Executive Officer of Central Nassau Guidance andCounseling Services (CNGCS), one of Long Island’s pioneer advocates and leaders in thebehavioral health field, passed away on February 15, 2013. She was 77.

Barbara was 37 when she began her illustrious 40 year career as a receptionist at EastPlains Mental Health Services (former name of CNGCS) the day the clinic opened itsdoors. She held several positions while she rose through the ranks to become CEO. Shemoved into program services as a paraprofessional, then as the Coordinator of theApplication Unit and then as the Coordinator of Volunteers. While working full time andraising a family, Barbara earned her Bachelor of Art and Master of Social Work degrees at

Adelphi University and became a certified socialworker. She then became the Director of theCommunity Program, the Agency’s outpatientchemical dependency program.

In 1991, she was named Acting Executive Direc-tor and in 1992 was named Executive Director bythe agency’s Board of Directors. In 2002, Barbarawas named Chief Executive Officer. Affection-ately known as the “house that Barbara built,”Barbara transformed Central Nassau from a smalloutpatient clinic to a multi-service behavioralhealth organization offering a robust and diversearray of treatment services and supportiveprograms with more than 200 employees and a$13.5 million annual budget.

Barbara was an entrepreneurial leader willing totake risks, aggressively develop programs and advocate for the needs of others. Shestrongly believed in the resiliency of the human spirit and each person’s ability to recoverfrom mental illness and/ or chemical dependency.

Barbara’s positive attitude, infectious laugh, leadership, dedication and passion for thefield she so loved will be surely missed. Central Nassau will continue the legacy ofservice by providing those suffering from behavioral health issues with a beacon of hopeon their journey to recovery – one life at a time.

President’sMessageJames F. O'Brien, Esq.

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MissionStatement

The mission of Central Nassau Guidance & Counseling Services, Inc.is to provide clinical treatment, rehabilitation,housing opportunities, social and support services,counseling and guidance to individuals, families and the community affected by mental illness, developmental disabilities,psychological difficulties, addiction and/or dependency problems.

2013was the year in which Central Nassau celebratedits fortieth (40th) anniversary. Aside from this achieve-ment the year will remembered for other indelible events.

This past year, Central Nassau’s Management, ProgramDirectors and Agency Staff were called upon to respondto a major event and provide aid and assistance forothers even as they were facing personal challenges oftheir own.

Hurricane Sandy affected many of the Agency’s staff and their families but thesepersonal challenges did not prevent Central Nassau’s Management, Program Directorsand Agency Staff from selflessly expeditiously and valuably responding to the needs ofCentral Nassau’s clients and other people of our community.

After the storm the Management, Program Directors and Agency Staff immediatelyresponded to the needs of the clients and residents of the various programs byrendering needed care to the Agency’s clients as well as to other storm victims in thesurrounding communities.

During this trying time, the Agency was asked by government officials to provide aidand assistance to victims of Hurricane Sandy through participation in the federalprogram “Project Hope”. I received a call from our Executive Director Barbara Bartellwho in seeking approval for the Agency to be part of “Project Hope” simply said “Thisis important”. The speed with which Central Nassau mobilized personnel and assetswas nothing short of remarkable. The care and compassion which the Agency hasprovided is truly admirable

The events of Hurricane Sandy were eerily similar to the events of September 11, 2011.On that day Central Nassau was scheduled to hold its annual golf outing at ColonialSprings. As everything was being set up the tragic events occurred. Everyone stayedtogether that day and toward early afternoon Barbara Bartell announced the Agencyhad been mobilized. As with Hurricane Sandy, September 11, 2001 created a need andCentral Nassau was able to be there for others.

It is events such as these that highlight the valuable, necessary and essential serviceswhich Central Nassau provides on a daily basis.

Each time I witnessed Barbara Bartell, in the face of these horrific events, remain calm ,focused and determined and directed the Agency in aiding and assisting those in need.

Because of Barbara, Central Nassau today is an Agency which is able to fulfill itsmission expeditiously, competently and with care and concern.

Thank you Barbara for everything; we will not forget what you have taught us and thevalues you have instilled.

2011 Consolidated Statement of Functional Expenses

StaffDirectory

Assistant Executive DirectorNancy Manigat, MBA, LCSW

Chief Financial OfficerWilliam Leonelli, MS, CPA

Medical DirectorAsma A. Ejaz, M.D.

Director of Residential ServicesRosemary Dillon, LCSW

Director of Counseling CenterJonathan Grossman, LCSW-R

Director of Community Program& Application UnitMary Silberstein, MSW, LCSW-R,CASAC (g), CADC

Director of Personalized RecoveryOriented Services (PROS)Sherri Kaplan, LCSW-R, CASAC-T

Manager of Health Home CareManagementJaclyn Skoblicki, MA

Director of Assertive Community TreatmentSusan DiVito, LCSW-R, CASAC

Director of Information Technology Services Maryanne Forte

Compliance & Privacy OfficerJudith A. Doria

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Community Residence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $5,737,346

Mental Health Clinic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,904,119

Drug & Alcohol Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $654,584

Drop-in-Center/Starry Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . $225,822

Blended Case Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $418,702

Services to Deaf Mentally Ill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $46,061

ACT Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,111,296

PROS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,383,811

Management and General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,465,777

Fundraising . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $23,952

Facilities Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $287,162

2012 Highlights

Photos from left to right on each row: Central Nassau's 20th Annual Runday; The Pretty New Thrift Shop Volunteers; Hurricane Sandydamage at one of our residential locations; CNG staff presents raffle prize to winner at our 13th Annual Golf Outing; Race Director CarlGrossbard with Runday winners; President James F. O'Brien presents Barbara Bartell, CEO, with an award for her 40 years of service;Jerusalem Avenue Staff receives the Shining Star Award.

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Assertive Community Treatment (ACT)The Assertive Community Treatment team (ACT Team) provides a full range of clinical treatment,psychosocial rehabilitation and community support services designed to promote recovery byimproving psychiatric symptoms, preventing relapse, teaching coping skills, providing directassistance and support to individuals who are severely mentally ill and the most difficult toengage. All services are provided in the community.

2012 Milestones and Achievements:

• Served 83 individuals and provided 4,802 units of service• Six individuals graduated the ACT Team and were transferredto a less intensive level of care

• Achieved a 50% reduction in avoidable emergency room visits

Counseling CenterThe Counseling Center is a mental healthoutpatient treatment program providing a widerange of services including individual, familyand group psychotherapy as well as medicationmanagement. The program serves children andadults who have an appropriate mental healthdiagnosis, co-occurring disorders and a range ofimpairments that negatively impact on theiroverall functioning and quality of life.

2012 Milestones and Achievements:

• Successful integration of the OMH599 regulations into the daily practiceand procedure

• A decrease in our cancellation ratefrom 29% to 18%

• A decrease in applicants on our waitlist from 147 to 24

• 12% increase in our productivityfrom 2011 to 2012

• A successful OMH recertificationaudit with a 36 month licensure

Our Programs

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Community ProgramThe Community Program, a NYS OASAS licensed 822 clinic, offers outpatient addiction recoverytreatment to adults, adolescents, and their significant others whose lives have been affected byalcohol, drugs and co-occurring disorders. Utilizing strength-based, individualized care, we offer afull range of treatment services specifically targeted to the prioritized assessed needs andbehaviors of substance abusers and significant others.

2012 Milestones and Achievements:

• 731 clients were served; and 8,478 units of service wereprovided to residents of Nassau County

• Exceeded NYS’ standards for successfully engaging and keepingclients in treatment

• Exceeded NYS’ standards for successful programcompletion rates

Health Home Care ManagementHealth Home Care Management provides care coordination to high risk individuals in the com-munity with multiple chronic medical conditions, severe mental illness and/or drug addiction. Weassist individuals in navigating the complexities of the healthcare system to stabilize their condi-tions and reduce the length and frequency of hospitalizations and reliance on emergency roomtreatment; to connect them to outpatient treatment providers to manage their illnesses; and to linkthem with supportive services to improve and stabilize their level of functioning in the community.

2012 Milestones and Achievements:

• 287 clients were served, a 153% increase in capacityfrom the year prior

• 98% of the clients were actively engaged and involvedin developing goals with their care coordinators

• 72% of the clients have received assistance with securing entitlementsand benefits to help stabilize individuals in the community

Our Programs

Personalized Recovery Oriented Services (PROS)PROS is a comprehensive, recovery-oriented program for individuals with severe mental illnesswhose functioning has been limited secondary to the symptoms associated with their diagnosis.The primary goal of the program is to assist people with mental illnesses to achieve goals theyfeel are relevant and necessary to their recovery. CNGCS operates two licensed PROS programs-Roads to Recovery located in Hicksville and Pathways to Recovery located on the grounds ofPilgrim Psychiatric Center in Brentwood.

2012 Milestones and Achievements:

• 252 Nassau County residents were provided 67,109 services.• At Roads to Recovery, 15% of the participants obtained competitive employmentfor some period of time while in treatment

• At Pathways to Recovery, three participants were able to return to school

PROJECT HOPEUnder the umbrella of FEMA and the New York State Office of Mental Health, Central NassauGuidance and Counseling Services assembled their Project Hope team in response to HurricaneSandy. The goal of Project Hope is to meet the emotional needs of the community and ensure allindividuals impacted by the storm are aware of and receive the services necessary to return topre-storm conditions.

2012 Milestones and Achievements:

• Three teams comprised of a total of 24 staff members were interviewedand hired to service the Hicksville, Wantagh, Bethpage, Valley Streamand Bellmore communities

• Our first service to the community was on December 12, 2012 • The teams will provide one-to-one and group counseling in community centers,houses of worship, firehouses, schools and homes

Residential ServicesCentral Nassau’s Residential Services program provides both transitional rehabilitative andpermanent housing settings with flexible supports to single adults, families and children through-out Nassau and Suffolk County. We operate 5 congregate treatment programs offering 24-hourstaff supervision as well as an apartment treatment program, which provides daily staff visits.

2012 Milestones and Achievements:

• Served a total of 366 people this year in our array of services,including 35 families and 64 children

Our Programs

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• Based on the resident survey, 93% said they were satisfied or very satisfied withthe help they get from housing staff, 93% reported that they were making progresstowards achieving their goals and 95% were satisfied or very satisfied with thephysical condition of their housing

• Kept the psychiatric hospitalization rate to 2% and the medical hospitalization ratewell below 1% in our array of housing programs

• Over 60% of the people who left our congregate programs during 2012 were able tosuccessfully move to housing with less supports and 75% of those who left ourApartment Treatment Program moved to more independent settings

Starry Night CaféThe Starry Night Café is a consumer operated affirmative business that specializes in providing anurturing environment and numerous opportunities for people to use their talents, social skills, andcreativity. The Starry Night Café caters to the creative talents of persons with disabilities byproviding structured and supervised activities and a safe and stimulating environment whereindividuals can socialize and express themselves through poetry readings, musical, and vocalperformances.

2012 Milestones andAchievements:

• Served over 5,800 patrons• Open five days per week,with the bulk of activity onthe weekends. The Caféclosed for a period afterHurricane Sandy

• The Café had its firstFriends and Family Nightin September in an effortto raise awareness for andsupport the Cafe

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Our Programs

Volunteer Services, Fundraising and Development Activities

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Central Nassau Guidance and Counseling Services continues to

cultivate new opportunities to expand its efforts in the areas of

fundraising and development. During the 2012 program year,

CNGCS was actively engaged in a number of activities in an effort

to secure funding to support specific program initiatives, as well as

our general operations. The organization is extremely grateful to

the following state agencies, foundations and corporations for their

ongoing support and generosity: N.Y.S. Office of Mental Health,

Nassau County Office of Mental Health, Chemical Dependency

and Developmental Disabilities Services, N.Y.S. Office of

Alcoholism and Substance Abuse Services, N.Y.S. Office of People

with Developmental Disabilities, Suffolk County Community

Mental Hygiene Services, U.S. Department of Housing and Urban

Development (HUD), United Way of Long Island, Hicksville

Chamber of Commerce, and the Long Island Association.

Central Nassau’s 13th Annual Golf Outing was held on July 16,

2012, at the Town of Oyster Bay Golf Course in Woodbury. This

year’s event was our most successful Golf Outing to date, raising

over $48,000. Once again, a barbeque lunch preceded the 18 hole s

of golf, followed by a dinner reception, featuring fabulous raffle

prizes. For the third year in a row, the team from Empire StateBank was the recipient of the Richard J. O’Brien MemorialTrophy as the first place winner. Among the many generous

corporate supporters that contributed to the success of this outing

were Utility Wonder Products: Cook Hall & Hyde; M&T Bank;Knockout Pest Control, Inc.; Great Eastern Management, Inc.;Wilbur Kranz; and James O’ Brien, Esq.

Assemblyman Michael Montesano served as the honorary

starter for Central Nassau’s 20th Annual 5K Runday Event that

was held on Saturday, May 26, 2012 and attracted over 380 runners.

Town Clerk Steven Labriola was also in attendance, cheering on

runners as they crossed the finish line. The tremendous support

received from many volunteers, board members and corporate

sponsors such as: Alcott HR; M&T Bank; LMJ Contracting. Inc.and others, helped to raise over $13,600 and contributed

significantly to both the run itself and the overall atmosphere of

this very special day.

Central Nassau is currently running our “Leave A Legacy”campaign, which began in late 2012. It is our hope to raise funds

while beautifying our grounds with a brick garden. With the

passing of our beloved CEO, Barbara Bartell, LCSW, in early 2013,

it was decided to make this a memorial garden to honor her legacy.

Bricks with personalized messages can be purchased by visiting

bricksrus.com/order/CentralNassau or contacting our office

directly.

The organization’s Pretty New Thrift Shop in Farmingdalecontinued to provide a stream of revenue to support program

operations. CNGCS is deeply appreciative of the talents and

efforts of the dedicated volunteers who continue to oversee the

provision of the community thrift shop that turns gently used

clothing, furniture and other household items into meaningful

support for the organization and the people served.

Instrumental to the organization’s mission is Central Nassau’s

dedicated and active Board of Directors. Special thanks to JimO’Brien and Carl Grossbard for their proactive roles in

coordinating the Golf Outing and 5K Runday, respectively. In 2012

two board members resigned and we thank them for their

dedication and service to the Agency. These fundraising initiatives

and the many volunteers that make them successful help Central

Nassau continue to provide the vital services to individuals and

families. Sincere gratitude is extended to them for continuing to be

a valuable part of our Central Nassau family.

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A Special Thank You to our generous sponsors of 2012:

Guidance & Counseling Services, Inc.

BENEFACTOR$5,000 and upCook, Hall, & Hyde, Inc. Loraine MillmanM&T BankMichael & Helen Schaffer Foundation

SPONSOR$2,000 - $4,999Alcott HR CA Rich Consultants, Inc. Great Eastern Management, Inc. Knockout Pest Control, Inc.Steven Shuster The Law Offices of James F. O’Brien The Milton V. Brown Foundation Utility Wonder Products Wilbur Kranz

CHAMPION$1,000 - $1,999ALLSector Technology Group AWS Mechanical Corp. Condon, O’Meara, McGinty

& Donnelly LLP Empire National Bank FocusRxGreat Eastern Management, Inc.J&P Sales and Service, Inc. Leonard Parness Linda Karales LMJ Contracting, Inc. Lorenz Schneider Co., Inc. Melrose Credit Union Mr. & Mrs. Duncan MacDonald Mutual of America REM Services Corp. Steven Shuster Thomas Dillon Urban Digital Solutions W.M. Brown Group, Inc. Watral Brothers, Inc.

ADVOCATE$500 - $999Bravo Construction Corp. Bryan Schilling Landscaping Drug Free Long Island Jay Nathan Mr. & Mrs. Theodore VecchioOcean Printing Company Rick Mendler

DONOR$250 - $499Aventura Construction Corp. B & R Mechanical, Inc. Barbara Bartell Bendiner & Schlesinger, Inc. Beverly Green Daniel Rosenfeld Debut Concrete &

General Construction, Inc. Diane Bythrow Door to Door, Inc. FragranceNet.com Harriet Libstag John Bresnahan Marilyn AdamoMichael Bartone Monahan & Company CPA’s P.C.O’Brien Drywall Unlimited, Inc. Pamela Driscoll Pyramid Air Conditioning The B&G Group, Inc. TLA Contracting Total Management Co. William Leonelli

FRIEND$100 - $249Ada Shapiro Allied Roofing Systems Barry BergsteinBJV Plaza LLC Carl Grossbard Crystal Chem-Dry Corp Donna Dominguez Eastern Sanitation Service Corp. Elaine V. Close Four Seasons Roofing Inc. Gilbert Landy, Jr. Gordon Van Vechten Great American Property Management Harris OriginalsMichael Federico, Jr. Panzner Demo and Abatement Corp. Park Line Asphalt Maintenance, Inc. Patrick Probst Pavemaster, Inc. Portnoy, Messinger, Pearl & Associates Richard Merzbacher RLR Industries, Inc.Robert LandySharon Bohen Stat Fire Sprinkler Inc. Stephen BuckleySuperior Air Conditioning & HeatingSystems, Inc. Thomas Martin Troiano Fuel Oil Co., Inc. Unique Sanitation Co. Inc. Universal PlumbingVMS Security Services

Guidance & Counseling Services, Inc.

950 South Oyster Bay RoadHicksville, NY 11801

(516) 822-6111

www.CentralNassau.org

is licensed and funded by the N.Y.S. Office of MentalHealth, Nassau County Office of Mental Health,Chemical Dependency and Developmental DisabilitiesServices, N.Y.S. Office of Alcoholism and Substance AbuseServices, N.Y.S. Office of People with DevelopmentalDisabilities, Suffolk County Community Mental HygieneServices, U.S. Department of Housing and UrbanDevelopment (HUD). Member agency of the United Wayof Long Island, Hicksville Chamber of Commerce, and theLong Island Association