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2012 CalFresh Forum February 8, 2012
Sylvia Melena, Assistant Deputy Director
The 2008 Farm Bill allows telephonic signatures as a state option http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=110_cong_public_laws&docid=f:publ246.pdf Section 11(e)(2)(C) of the Food and Nutrition Act of 2008 (7 U.S.C. 2020(e)(2)(C)) was amended
Additional application pathway Increase access for the elderly,
disabled, and homebound
Provide services to rural and remote residents Reduce wait times at local offices
Used for CalFresh and Medi-Cal Client calls 2-1-1 San Diego 2-1-1 pre-screens for potential CalFresh eligibility If appropriate, provides application options 2-1-1 helps with the telephone application
2-1-1: Collects client information Enters information into One-e-App, web-based application Records client’s telephonic signature Loads telephonic signature as .wav file into One-e-App Submits application electronically to the County
One-e-App applications are received by the County’s External Referral Application (ERA) Unit
At the ACCESS Contact Center ERA processes application The.wav file is saved in imaging system
Increased access to nutrition High application completion rate (83% in January 2012) Increase in the number of CalFresh recipients (245,458 as of January 2012) Processing 90% or more of applications within 30 days (90% in December 2011)
CalFresh Applications
NOTE: Applications spiked in 10/07 & 11/07 due to Firestorm 2007 disaster food stamp applications
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
1/07 4/07 7/07 10/07 1/08 4/08 7/08 10/08 1/09 4/09 7/09 10/09 1/10 4/10 7/10 10/10 1/11 4/11 7/11 10/11 1/12
Trend in CalFresh Applications
CalFresh Applications
Trend
CalFresh Participation
80,000
100,000
120,000
140,000
160,000
180,000
200,000
220,000
240,000
260,000
280,000
7/06 10/06 1/07 4/07 7/07 10/07 1/08 4/08 7/08 10/08 1/09 4/09 7/09 10/09 1/10 4/10 7/10 10/10 1/11 4/11 7/11 10/11 1/12
Trend in CalFresh Recipients
CalFresh Recipients
Trend
Timely Processing-CalFresh Applications
92% 93% 93% 93%
95% 95% 96%
95% 94%
93% 92%
90% 90%
70%
75%
80%
85%
90%
95%
100%
12/10 1/11 2/11 3/11 4/11 5/11 6/11 7/11 8/11 9/11 10/11 11/11 12/11
Trend in CalFresh Application Timely Processing
Existing partnership with 2-1-1 San Diego Existing infrastructure and regulations New technology and processes Staff redeployment Local program guidance and staff training Management reporting Continuous and collaborative improvement
Strong partnership Script captured all Farm Bill Requirements Second phone call protects against identity theft Verbal date stamp for telephonic signature External Referral Application (ERA) Unit Only one of multiple pathways
Integration with eligibility determination system Unexpected volume at 2-1-1
2-1-1 San Diego’s mission Partnership provides 24/7 assistance in over 150 languages Advances the County’s Live Well, San Diego! initiative