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2012 Training Meeting2012 Training Meeting
Physical Security
Locksmith Service
1-888-707-0163
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• Standard locksmith services including re-keying, safe re-combination, or non-emergent repairs are requested via the portal.
• Please give 24-48 hours notice when possible to ensure availability and reduce cost.
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Emergency (same day) ServiceEmergencies include: repairs after a break-in, lockouts, re-key after key holder termination, or to secure a store. 1.Call LP during normal business hours weekdays2.Call Academy’s 24/7 hotline 1-888-707-01633.Call POS after hours
For any questions, comments, or concerns you may e-mail Academy Locksmith management 24/7 at:
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End of SeasonEnd of Season• Only re-key a store after closing:
- If it will re-open as a ToyZam store with a new staff
- If the lease requires it
• If a end of season re-key request from the landlord is not in the lease in writing, don’t do it.
How to orderHow to order• The alarm order form is
under the “Forms” tab on the store portal.
• Only order alarms for your own stores.
• You must have a store # to order an alarm.
• Alarms will ship via FedEx ground or 3 day saver
• Mall stores do not receive alarms.
Alarm PermitsAlarm Permits• Some Municipalities require alarm
permits. Please check with your local Police Department.
• Certain police departments will not respond to alarm calls from systems that are not permitted.
• Heavy fines can be received in the event of a false alarm with no permit.
• Be sure to mention the permit is for a temporary business, sometimes permit fees will be pro-rated.
Alarm CodesAlarm Codes• To add, remove, or change a code, call Loss Prevention. • You need to call for your installer
alarm code at least 2 hours prior to installing the alarm.
• Every member of management has their own personal code.
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InstallationInstallation
• The DSM must install the alarm.• Improper installations lead to
malfunctions, false alarms, and broken equipment.
• GuardMe has been instructed to only active alarms when called by a DSM.
• The cost of abused alarm systems will be deducted from end of year bonuses.
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InstallationInstallation
• You must install the alarm within 6’ of a 110V outlet, which is powered 24/7.
• Secure the power cord to prevent it from being tripped over. Taping it to the ground is fine.
• Each Alarm includes one RJ-31X jack. Only use this jack if GuardMe cannot establish a cellular connection with the panel.
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Installation RecapInstallation Recap
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120V AC power120V AC power
Installation RecapInstallation Recap• Call GuardMe to put the account on test.• Wall mount motion sensors, install
batteries (if not already installed).• Wall mount the alarm panel, connect
keypad battery, then plug into power outlet.
• Arm the system and trip all 4 motion sensors, disarm.
• Call GuardMe to Activate the system
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InstallationInstallation
• Alarms must be installed in the location assigned on their shipping label.
• Alarms are programmed to request police to the store they are shipped for. If installed elsewhere, the police will go to the wrong location.
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LabelingLabeling• Each alarm will have a label with
the assigned store and account numbers inside the box.
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Alarm SystemAlarm System• Upon receipt inspect your alarm
and document any damage.• Call Loss prevention with any
issues.
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Alarm SystemAlarm System• After inspecting your alarm system
plug it into 110V AC power as soon as possible. If the alarm is not powered within 5-10 days after GuardMe ships, the cellular account will need to be reset during activation.
• This step is important to prevent any delays from AT&T during activation!!!
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ContentsContents
• 1 Alarm Panel• 4 motion sensors• 1 AC Adaptor• 1 RJ31X Jack• Instructions• Alcohol Prep wipes• 1 Spare set of batteries• GuardMe Window stickers
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EquipmentEquipment• We have two models of alarm panels.
Both function the same.
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Telephone ConnectionTelephone Connection• Do NOT use, will not work
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GSM Cellular AlarmsGSM Cellular Alarms
• All stores will now receive alarm panels with built in GSM cellular communicators.
• GSM panel account numbers are formatted E40.####
• Once motions are installed, simply plug into power and call GuardMe to test in.
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GSM Cellular AlarmsGSM Cellular Alarms
• The cellular chip is installed next to battery in each alarm panel
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Motion SensorsMotion Sensors• We have three models of motion
sensors. They are all compatible with all 3 alarm panel models.
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New Motion SensorsNew Motion Sensors• Hold 3 batteries securely• Wall mounting bracket• Ship with batteries installed in standby
mode.
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New Motion SensorsNew Motion Sensors• High efficiency model holds 1 battery
securely• Back cover removes easily for wall
mounting• Ships with battery installed in standby
mode.
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Standard Motion SensorStandard Motion Sensor• Uses two batteries.• Mounts directly to wall.
• Ship with batteries removed.
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InstallationInstallation• The alarm panel must be attached
to the wall via screws.• Motion sensors should mounted
with screws when possible. • Adhesive on Motion sensors is to be
used only when screws cannot. • Use included alcohol wipes to clean
surfaces prior to using adhesive.
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Motion Sensor PlacementMotion Sensor PlacementMotion #2: The main entranceMotion #3: The office/safeMotion #4: Sales floor/Cash & WrapMotion #5: The backroom/back door
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InstructionsInstructions• An install guide is packed in with
each alarm• For more guidance, see the
instructional videos posted at: www.GuardMeSecurity.com
• Username: spirit_DSM• Password: spiritdsm
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GuardMe WebsiteGuardMe Website
Great resource
for instructions
, FAQ’s, training
videos, and live alarm reporting.
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ActivationActivation• The DSM must call GuardMe to activate the
alarm. Call prior to installing the system. You will have 2 hours to complete the installation.
• Call 1-800-235-0644 Ex.6 • Hours are 7:30AM – 9PM EST M-F
7:30AM – 5PM EST Saturday• You must do this while there are no
customers in the store.• Once install is complete, arm the alarm, set
off all 4 motion sensors, then disarm and call GuardMe to confirm receipt of signals.
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Using the AlarmUsing the Alarm
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MonitoringMonitoring• Exception Reports will be e-mailed daily.
These will notify if your stores were early/late/failed to open or close.
• You may monitor all of your stores activity online at: www.GuardMeSecurity.com
• Username is the alarm’s account # Password is the 4 digit alarm code• Contact LP if you do not receive
exception reports starting Monday 9/17.
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Activated AlarmActivated Alarm• If the alarm sounds, the store will be
called, then the first contact on the call list. If no person with an alarm code answers at either number, police will be dispatched.
• Do not call the alarm company on the store phone, they will call you.
• A key holder should respond to the store for actual alarms, but not enter the area until police are present.
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False AlarmsFalse Alarms• False alarms are expensive and frustrating
for Police• Prevention:
– Install motion sensors securely so they will not fall from the wall. (use screws when possible)
– Ensure all key-holders know their codes, and understand how to operate the alarm.
– Do not hang any decorations directly in front of motion sensors.
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Wireless RepeatersWireless Repeaters• Used for extremely large stores.• Please return if found.
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Tech SupportTech Support• If you have a problem that is not
addressed by the instructions, call the GuardMe Spirit hotline
• 1-800-235-0644 and dial Ex. 6• There will be representatives
available for troubleshooting 24/7• Call may be answered by a
recording of basic troubleshooting tips. Please hold in queue for a live person.
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Problems?Problems?• If all else fails, e-mail
• This e-mail address will notify Spirit and GuardMe Senior Management of any problems that could not be resolved by tech support, customer service issues, or any concerns you may have.
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End of SeasonEnd of Season
• Please pack alarms in the original package they were sent in.
• Be sure to protect motion sensors.• A prepaid FedEx return shipping label
is included with each alarm. Use this to return the alarms to GuardMe Security.
• PLEASE DO NOT put alarms in Packrat containers.
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• Deductions will be made from end of season bonuses for abused alarms.
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