United Way of asheville and BUncomBe coUnty

give. advocate.volUnteer.

ADVANCING EDUCATIONINCOME AND HEALTH

DIffErENT by NATUrE

UNITED byMIssION

2012 COMMUNITy INVEsTMENT rEsULTs

2

When we live United, we create real, lasting change in the building blocks of a good life: the education, income and health of our communities, our families, even the person next to us.

rEAL CHANGE wON’T HAppEN wITHOUT yOU.

We come from different places. We give of our time and our resources for different reasons. We come to different conclusions on some critical issues and what kinds of change are needed to improve lives in our community.

But here’s the really amazing thing - when we look beyond our differences, we can make a difference.

It’s a powerful thing to come together, united, to tackle the tough issues in Education, Income and Health. United Way gives us a place to do that. We can invest our dollars, raise our voices and lend our muscle to create long-lasting change.

We believe what happens to our neighbors matters to us, and we have a stake in their success.

So, when a child graduates from high school, that impacts all of us. When people become financially stable and live in safe, affordable housing, when they are free from violence and have access to quality healthcare, that impacts all of us. Our futures are interconnected.

When we combine our investments in the Community Investment Fund, we see amazing results in Education, Income and Health:

IMprOVED LIVEsExpECTED ACTUAL

28,500

34,0002010-2011

rETUrN ON INVEsTMENTOf $2.5 MILLION

3

When we live United, we create real, lasting change in the building blocks of a good life: the education, income and health of our communities, our families, even the person next to us.

rEAL CHANGE wON’T HAppEN wITHOUT yOU.

Whatever it is that motivates you, whatever the issues are that you support, thank you so much for your generosity and commitment to United Way.

You demonstrate that what unites us - a shared passion for advancing the common good - is stronger than anything that divides us.

4T r A N s p A r E N C yfI

sCAL

yoU’ll find more information on the resUlts We expect throUghoUt the pages of this BrochUre or visit Us at UnitedWayaBc.org.

United Way of Asheville and Buncombe County is mobilizing people into collective action through Giving, Advocating and Volunteering in the areas of Education, Income and Health. We believe these are the building blocks of a good life for everyone.

By making results-based investments in our community, we support long-lasting, measurable change in people’s lives, right here in Asheville and Buncombe County.

In May 2012, the United Way Board of Directors approved its 2012-2013 Investment Strategy.

More than $2.45 million dollars were invested in Education, Income and Health, in addition to our investment of more than $270,000 in Hands On Asheville-Buncombe, 2-1-1 and our Middle School Success initiative.

Our investments in Education, Income and Health, determined by knowledgeable volunteers in these fields, were made through competitive grants to community partners whose results best align with the specific improvements we want to see.

5T r A N s p A r E N C y

yoU’ll find more information on the resUlts We expect throUghoUt the pages of this BrochUre or visit Us at UnitedWayaBc.org.

2012-2013 INVEsTMENTsEducation - $752,733

Income - $758,980

Health - $945,318

2-1-1 of WNC - $115,000

Hands On Asheville- Buncombe - $80,000

Middle School Success Initiative - $77,522

2012-2013 ExpENsEs - $6,013,451Community Investment Fund and Designations - $5,002,928(Includes Community Investment Fund, 2-1-1, Hands On Asheville-Buncombe and Middle School Success, as well as outside designa-tions and in-kind contributions.)

United Way Overhead/Fundraising - $646,523(Overhead as a percentage of totalrevenue and services is 14.76 percent;Overhead as a percentage ofCampaign pledges is 12.43 percent.)

Reserved forUncollectible Pledges- $364,000

2012-2013 rEVENUE & sErVICEs - $6,013,451Annual Campaign Revenue - $5,200,000

Other Income - $333,647

In-Kind Contributions - $237,115

Investment Income - $51,000

Grants - $191,689

6E D U C A T I O NfO

CUs

ON

OUr VIsION: AN ENGAGED COMMUNITy wHErE EACH CHILD DEVELOps AND sUCCEEDs ACADEMICALLy, sOCIALLy AND EMOTIONALLy.

COMMUNITy LEVEL rEsULTs:Children from birth to kindergarten attend high-quality, affordable early care and education programs.

Parents and caregivers enhance their support of the development of children from birth to kindergarten.

Youth strengthen the social and basic life skills they need for success.

Parents, caregivers and the community increase their support of the academic success of all children.

Children performing below grade level increase their basic academic skills.

Students with disabilities or special needs have diverse educational options.

COMMUNITy pArTNErs IN EDUCATION:In Real Life, Volunteer Outreach and Training (Asheville City Schools Foundation); Big Brothers Big Sisters of Buncombe County (Big Brothers Big Sisters of WNC); Skillfully Seeking Success (Buncombe County Schools Foundation); Project MARCH Learning Center (Children First/Communities in Schools); Girl Scout Leadership Outreach (Girl Scouts Carolinas Peaks to Piedmont); Girls on the Run/Girls on Track (Girls on the Run); Youthful HAND (Housing Authority of the City of Asheville); Community Child Care Center, Early Learning Center (Irene Wortham Center); Augustine Project (Literacy Council of Buncombe County); Youth Conflict Resolution (The Mediation Center); Early Care and Education – Montmorenci, Early Care and Education – Riceville (Mountain Area Child and Family Center); 21st Century Community Learning Center, Project RISE, Summer Discovery (YMCA); Child Care Center, MotherLove, School Age (YWCA)

7E D U C A T I O N

THE prObLEM:• The average wait for a childcare voucher in 2011 was 8 months.• 1/3 of NC children live in households where no one has an education

beyond high school.• In 2011, 21.7% did not graduate in 4 years, based on the buncombe

County cohort graduation rate.

Unfortunately, many children are not prepared to enter kindergarten. Many children do not move successfully from kindergarten through high school graduation. The diverse educational needs of children and youth are not always met. So we invest in community partners who achieve results like these:

$253,776

2012-2013 INVEsTMENT

$11,634

$240,634

$32,394

$171,476

$42,819

334 children attend high quality, affordable early care education programs,

2,198 youth strengthen their social and basic life skills,

610 children increase their basic academic skills,

108 students with disabilities or special needs have diverse educational options, and much more.

rETUrN ON yOUr INVEsTMENT: 2012-2013 ExpECTED rEsULTs

8

3

20

13

NEw prOGrAMs:

prOGrAMs fUNDED IN EDUCATION

In real Life skillfully seeking success

summer Discovery

COMMUNITy pArTNErs IN EDUCATION

3,375pEOpLE

will successfully improve their lives in the area of Education over the

course of the year

E D U C A T I O NfOCU

s ON

bACk-TO- sCHOOL sUppLy DrIVE

Each summer,

Hands On Asheville-Buncombe coordinates a Back-To-School Supply Drive to support low-income families.In 2011, 600 fully stocked backpacks were provided to elementary and middle school students served by local programs.

Volunteers with United Way’s young leaders group Highlands Circle and Hands On spent 170 hours sorting, assembling and distributing the supplies, donated by individuals and companies in our area.

CAMpAIGN fOr THE COMMON GOOD

This year, we hosted five local community conversations, asking participants what kind of community they want, what gets in the way of that ideal and what can be done to fix the problems, particularly around high school graduation and employment.

These conversations are part of the report “Voices for the Common Good: The World Speaks Out on Opportunity,” at unitedwayabc.org. Take a look and share your thoughts with us!

9

3,314

3,607

11 pEOpLE were expected to improve their lives in 2010-2011 in

the area of Education

prOGrAMs

$752,733 INVEsTED IN EDUCATION

have three-year funding contracts

280

14VOLUNTEErs

MADE fUNDING DECIsIONs IN EDUCATION

EsTIMATED HOUrs VOLUNTEErED by EDUCATION fOCUs

ArEA:

E D U C A T I O N

pAMELA’s sTOry Although Pamela doesn’t have children of her own, she wants to make sure children in her community have the resources they need to develop a love of learning that will carry them through high school graduation and beyond.

She attended a United Way Community Conversation on Education, and, after sharing her vision for education with the group, Pamela realized she could play a role in making it a reality.

She inquired at her local elementary school and began volunteering in the library on Tuesday afternoons. The students are captivated by her storytelling and listening to her read. As school staff explained, the entire school community is impacted by Pamela’s influence. “She is masterfully teaching, even when she isn’t saying a word.”

Pamela is just one example of why United Way helps parents, caregivers and the community increase their support of the academic success of all children.

actual number of people who improved

their lives in 2010-2011 in the area of Education

10I N C O M EfO

CUs

ON

OUr VIsION: A THrIVING COMMUNITy wOrkING TOGETHEr, fULfILLING bAsIC NEEDs AND bUILDING ECONOMIC sELf-sUffICIENCy fOr ALL.

COMMUNITy pArTNErs IN INCOME:Support Now; Success Later (AB Tech Foundation); Disaster Services (American Red Cross); Cornerstone (CARING for Children); Advocacy and the Success Equation, Family Resource Center at Emma (Children First/Communities in Schools); Green Opportunities (Green Opportunities); Homelessness Prevention and Rapid-Rehousing, Pathways to Permanent Housing (Homeward Bound of Asheville); Supported Employment (Irene Wortham Center); Living Wage Employer Certification (Just Economics); Adult Education, English for Speakers of Other Languages (Literacy Council of Buncombe County); Food Distribution, MANNA Packs for Kids (MANNA Foodbank); Mothers On the Move (Mountain Area Child and Family Center); Emergency Home Repair (Mountain Housing Opportunities); Financial/ Housing Counseling, HomeBase, Money Self Sufficiency (OnTrack Financial Education and Counseling); Homelessness Prevention, Immigrant Self-Sufficiency (Pisgah Legal Services); Social Services Client Assistance (The Salvation Army); Emergency Assistance (Swannanoa Community Council); Hillcrest Community Resource Center (Women’s Wellbeing and Development Foundation); New Choices (YWCA)

COMMUNITy LEVEL rEsULTs:People in crisis or with ongoing needs have increased access to and use of public and private services that provide basic needs assistance.

People increase their vocational, language and literacy skills.

More workers earn a living wage.

People increase their capacity to move out of financial crisis.

People increase skills to manage financial resources and build stability.

Low-income households have increased options for affordable and safe housing.

11I N C O M E

Unfortunately, many people can not meet their basic needs. Many people do not having living wage jobs. Many people are not financially stable. Many people live in substandard or unaffordable housing. So we invest in community partners who achieve results like these:

$223,909

2012-2013 INVEsTMENT

$113,555

$19,000

$56,402

$66,425

$279,689

11,535 people in crisis or with ongoing needs access basic needs assistance.

620 people increase their vocational, language and literacy skills, and 2,800 workers earn a living wage,

3,679 people increase skills to build financial stability,

5,430 households have increased options for affordable, safe housingand much more.

rETUrN ON yOUr INVEsTMENT: 2012-2013 ExpECTED rEsULTs

THE prObLEM:• from Nov. 2007 to Nov. 2011, the number of employed persons in

buncombe County declined by 4,188.• Almost 1 in 4 (24%) children live in poverty in buncombe County.• There were foreclosure filings for 1 in 92 properties in the county in 2011.

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3NEw prOGrAMs

IN INCOME:

support Now, success Later

Homeless prevention and rapid rehousing

Hillcrest Community resource Center

I N C O M EfOCU

s ON

HOMELEssNEss prEVENTION AND rApID rE-HOUsING

In 2011, 2-1-1 concluded an initiative to help people at risk of homelessness or who had become homeless get connected with homelessness prevention and rapid re-housing services.

This work supports United Way’s focus on helping low-income households receive basic needs assistance, move out of financial crisis and have increased options for affordable and safe housing.

17COMMUNITy pArTNErs IN

INCOME

24,585pEOpLE

will successfully improve their lives in the area of Income over the course

of the year

25

prOGrAMs fUNDED IN

INCOME

380

19VOLUNTEErs

MADE fUNDING DECIsIONs IN

INCOME

EsTIMATED HOUrs VOLUNTEErED by INCOME fOCUs

ArEA:

13

$758,980INVEsTED IN

INCOME

I N C O M E

Soon afterward, he went into the hospital with a back problem. Brent was lucky in that he was able to return to work soon afterward; however, he had fallen behind one month in his rent. Brent did a great job advocating on his own behalf and found several programs that offered to help him pay his rent.

When he called 2-1-1, he only needed about $100 more to be able to pay his rent without damaging his credit.

Mindy, a referral specialist, connected him to another resource, and Brent was able to pay his rent. He was so happy he wrote Mindy back to let her know everything worked out OK and thank her for going the extra mile. He even invited her to stop by the store sometime soon to say hello!

Brent is just one example of why United Way supports people in crisis or with ongoing needs to have increased access to and use of public and private services that provide basic needs assistance.

18prOGrAMshave three-year

funding contracts

15,245

21,126brENT’s sTOry

Everyone loves Brent. In his job at a local shop, Brent regularly entertains the shoppers with his stories, jokes and even an occasional song.

Although he enjoys his job, he doesn’t make a lot of money and had to discontinue his insurance to afford his rent and utilities.

pEOpLE were expected to improve their lives in 2010-2011 in

the area of Income

actual number of people who improved their lives in

2010-2011 in the area of Income

14H E A L T HfO

CUs

ON

OUr VIsION: A sAfE COMMUNITy wHErE EVEryONE HAs THE kNOwLEDGE, rEsOUrCEs, ACCEss AND OppOrTUNITIEs TO bE HEALTHy.

COMMUNITy pArTNErs IN HEALTH:All Souls Counseling Center (All Souls Counseling Center); Neil Dobbins Center (ARP Addiction Recovery Prevention); Eye Care (Asheville Lion’s Eye Clinic); Home-Based Services for Juvenile Sex Offenders (Barium Springs Home for Children); Adult Day Services (CarePartners); Angels Watch, PERCS, Respite Scholarship, Trinity Place Runaway and Homeless Youth Shelter (CARING for Children); Crisis Intervention, Personal Safety Education (Child Abuse Prevention Services); Resource Coordination, Seniors Safe at Home (The Council on Aging of Buncombe County); Court Advocacy,Crisis Counseling, Crisis Stabilization, and Preventing Domestic Violence (Helpmate); Adult Mediation, Family Visitation Center (The Mediation Center); MemoryCare (MemoryCare); Rainbow in My Tummy (Mountain Area Child and Family Center); Crisis Support for Victims of Sexual Assault, Sexual Violence Prevention Education, Support Services for Victims of Sexual Assault (Our VOICE); Disability Assistance, Domestic Violence Prevention, Elder Law Project (Pisgah Legal Services); Women at Risk (Western Carolinians for Criminal Justice); HIV Prevention & Wellness (Western North Carolina AIDS Project); Dental, HIV Treatment Adherence Services, Integrated Behavioral Health (WNC Community Health Services); Youth Fit for Life (YMCA); Preventive Health (YWCA)

COMMUNITy LEVEL rEsULTs:People and the community increase their power to prevent violence and abuse.

People experiencing trauma from violence or abuse increase their likelihood of recovery.

People have increased awareness of and opportunities for wellness, prevention, and early detection.

Children, families and those at risk of poor health increase their physical activity and healthy eating.

Seniors and people with disabilities have the support they need to remain independent and in good health.

People increase their use of effective primary, behavioral and dental health care regardless of ability to pay.

15H E A L T H

Unfortunately, not all people, homes and communities are safe. Many people do not have quality support for preventive health and wellness. Many people do not have quality primary and behavioral health care. So we invest in community partners who achieve results like these:

$179,164

2012-2013 INVEsTMENT

$257,004

$47,323

$39,035

$177,612

$245,180

10,248 people increase their power to prevent violence and abuse,

8,745 people know of and access wellness, prevention and early detection,

7,859 seniors and people with disabilities remain independent and healthy,

3,681 people increase use of primary, behavioral and dental health care, and much more.

rETUrN ON yOUr INVEsTMENT: 2012-2013 ExpECTED rEsULTs

THE prObLEM:• from 2008 to 2010, on average 16% of county residents did not have

health insurance.• The county saw an 82.8% increase in Adult protective services orders

from 2006 to 2010.

16H E A L T HfO

CUs

ON

HAzEL’s sTOry

35,589pEOpLE

will successfully improve their lives in the area of

Health over the course of the year

34prOGrAMs fUNDED

IN HEALTH

Hazel just turned 95 years old, and she has lived with her 70-year-old brother ever since her husbandpassed away a decade ago.

COMMUNITy rEsOUrCE CONNECTIONs

In 2011, through Land-Of-Sky’s Community Resource Connections project, 2-1-1 began providing specialized intake and referrals to link older adults, people with disabilities and their caregivers with options for long-term services, helping them remain independent and in good health.

Although her brotherremains active and spends time with friends, Hazelstays home alone most of the day.

She called 2-1-1 to see if someone could come two or three days a week to help her with light house work; however, James, the referral specialist who answered her call, recognized that her most pressing, unspoken need was interaction with other people and possibly getting out of the house from time to time. With Hazel’s permission, James connected her with a social worker at a program for seniors who could assess her needs and come up with solutions to meet them.

When James called Hazel back, she told him that volunteers are helping her with housekeeping and her social worker is planning to get her involved in group activities for seniors, such as socials and congregate meals. Hazel is just one example of why United Way helps seniors and people with disabilities have the support they need to remain independent and in good health.

17H E A L T H

prEsCrIpTION DrUG CArDs

United Way partners with Buncombe County government to distribute Coast2Coast Rx Discount Cards to residents. The cards reduce the cost of prescription drugs for those who have little or no insurance.

In 2011, Buncombe County residents used the Coast2Coast Rx Discount Card to fill prescriptions that had a cumulative retail price of $2,230,293. The discount price they realized was $901,027.

The use of this card saved these residents $1,329,266, or 59.6 percent, of the cost of the prescriptions last year. For many, this made it possible to access quality healthcare and remain well.

Visit unitedwayabc.org’s Get Help page to find out more about Coast2Coast Rx Discount Card.

$945,318INVEsTED IN

HEALTH

19COMMUNITy pArTNErs IN

HEALTH

28prOGrAMshave three-year

funding contracts

360

18

EsTIMATED HOUrs VOLUNTEErED by

HEALTH fOCUs ArEA:

29,134

35,916

pEOpLE were expected to improve their lives in 2010-2011 in

the area of Health

actual number of people who improved

their lives in 2010-2011 in the area of Health

VOLUNTEErs MADE fUNDING DECIsIONs IN

HEALTH

18

HANDs ON AsHE VILLE-bUNCOMbEfOCU

s ON

wE HAVE A NEw wEbsITE AND VOLUNTEEr OppOrTUNITy DATAbAsE. If yOU HAVEN’T VIsITED HANDsONAsHEVILLE.OrG LATELy, CHECk IT OUT!

Hands On Asheville-Buncombe makes it easy to get involved in meaningful volunteer opportunities in Asheville and Buncombe County.

By accessing our comprehensive online database at handsonasheville.org, volunteers can search for opportunities that meet their skills, interests and availability. Many projects last just 2-3 hours, occur on evenings and weekends, and don’t require a long term commitment.

Last year, our Day of Caring celebrated its 20th anniversary. 1,100 volunteers from 59 local businesses and the public at large completed 71 projects to support 64 local organizations.

The total of their volunteer time was 3,400 hours in just one day! Thanks to everyone who participated in this meaningful event.

In 2011, Hands On Asheville-Buncombe engaged more than 3,000 volunteers who contributed more than 16,600 hours. We coordinated or promoted more than 846 volunteer opportunities and supported the volunteer needs of 145 nonprofits, schools and public entities in Asheville and Buncombe County.

The value these volunteers provided community-based organizations was $355,280. Here are a few examples of the impact of volunteerism:

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HANDs ON AsHE VILLE-bUNCOMbE

wE HAVE A NEw wEbsITE AND VOLUNTEEr OppOrTUNITy DATAbAsE. If yOU HAVEN’T VIsITED HANDsONAsHEVILLE.OrG LATELy, CHECk IT OUT!

• More than 1,230 meals were served to homeless veterans, hospice patients and displaced workers.

• 4,500 people benefitted from financial education packets prepared by flex project volunteers.

• 1,400 people came “home” to fresh-baked cookies after a long day with sick family at the hospital or hospice.

• 965 hand-knit hats were made for infants as well as and homeless men and women in area shelters.

• 5,549 literacy and math games and flashcard packets were assembled and given to kids in area schools through the Teacher’s Pet project.

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2 - 1 - 1fOCU

s ON

2-1-1 is a community service information line that links people to health and human services. Nationally accredited by the Alliance of Information and Referral Systems (AIRS), Asheville’s 2-1-1 center maintains a database with details about more than 2,200 local, public and nonprofit programs. Accessible by land lines and cell phones, online and by e-mail, this free and confidential multilingual service is available 24 hours a day, seven days a week, 365 days a year.

To view 2-1-1’s full 2011 annual report, visit us online.

Referral: assessing the needs of callers and identifying appropriate resourcesInformation: responding to specific inquiries about human servicesContract: providing services to callers via contracts with outside agenciesAdvocacy: taking steps on behalf of callers to overcome barriers to servicesCrisis: performing crisis intervention to ensure the safety of callers or others

43.1% 46.5%

8.6%

1.6%.2%

21

2 - 1 - 1

DOwNLOAD THE 2-1-1 MObILE App AND CONNECT wITH rEsOUrCEs TODAy.

bUNCOMbE COUNTy 2011 sTATIsTICs:

Calls: 44,642*Call Records: 31,451

*includes followup, advocacy and crisis

Online Visits: 11,046Unique Visitors: 7,741

VOLU

ME

Of

sErV

ICE

25%

Housing and Utilities

13%

Individual, Family and Community

Support

12%

Health Care

TOp

CALL

Er

NEED

s

22M I D D L E s C H O O L s U C C E s sfO

CUs

ON

Success in school by ninth grade is a primary indicator of whether or not a student will graduate. Graduation, in turn, improves an individual’s long-term Education, Income and Health prospects. We undertake this work by following the ABCs.

A We support Asheville City Schools Foundation’s In Real Life after school programs at Asheville Middle School through assisting with database management, training and support and providing technical assistance in working to develop a strategy for a quality rating and improvement system.

B At the request of Buncombe County School administration, we worked with YMCA to expand its 21st Century afterschool programming to Owen Middle School and to ensure the program reflects the needs and desires of the community. The program was implemented in October and has served more than 80 students supervised by four staff members and multiple teachers and volunteers.

We support this work by building relationships with the school and in the community, surveying students, parents and faculty/staff, creating a partnership with Montreat College and serving on the YMCA 21st Century Advisory Board. This year, we will expand our efforts to offer programming during the summer.

Cs We assist after school professionals with quality measurement and professional development. More than 100 individuals who have already participated in the trainings. In addition, we participate in regional and state boards and workgroups around middle school

UNITED wAy Is fOCUsING ON HELpING sTUDENTs sUCCEssfULLy MOVE THrOUGH MIDDLE sCHOOL by HELpING IMprOVE THE qUALITy Of AND ACCEss TO AfTEr sCHOOL AND sUMMEr prOGrAMs.

23M I D D L E s C H O O L s U C C E s s

ABCsfocu

sing

on th

e

sheville

uncombe

ommunity

tate

success.

UNITED wAy Is fOCUsING ON HELpING sTUDENTs sUCCEssfULLy MOVE THrOUGH MIDDLE sCHOOL by HELpING IMprOVE THE qUALITy Of AND ACCEss TO AfTEr sCHOOL AND sUMMEr prOGrAMs.

A professional development training on working with adolescents.

U N D E r w r I T E r s20

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United Way of asheville and Buncombe county50 s. french Broad avenue, asheville, nc 28801

828-255-0696 unitedwayabc.org facebook.com/unitedwayabc

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