2013 ICE Exchange Conference Program

Omni Amelia Island Plantation Resort Amelia Island, FL

November 11–14, 2013

CONFERENCE PROGRAM & EXHIBITOR GUIDE

TRENDs AND sOlUTIONs for Leaders in Credentialing

2013

EXCHANGE

2 | Trends and Solutions for Leaders in Credentialing

Schedule at-a-Glance

Monday, November 11 11

9:00 a.m. – 7:00 p.m. Registration Open Amelia Foyer

1:00 p.m. – 4:00 p.m. Afternoon Pre-Conference Workshops Sponsored by Alpine Testing Solutions See page 5

5:30 p.m. – 6:30 p.m. First-Time Attendee Reception Sponsored by Applied Measurement Professionals (AMP) Oceanview Terrace

6:30 p.m. – 7:30 p.m. Welcome Reception Sponsored by Pearson Vue Magnolia Ballroom

Tuesday, November 12 12


8:00 a.m. – 8:15 a.m. Early Morning Coffee (breakfast not included) Amelia Foyer

8:00 a.m. – 8:45 a.m. ICE Non-member Coffee (breakfast not included) Conference 2-3

9:00 a.m. – 10:15 a.m. Opening Plenary Session Sponsored by Castle Worldwide Amelia 2-4

10:15 a.m. – 10:45 a.m. Refreshment Break Sponsored by Applied Measurement Professionals (AMP) Magnolia Ballroom

10:15 a.m. – 2:00 p.m. Innovation Hall Open Magnolia Ballroom

10:45 a.m. – 11:45 a.m. Concurrent Sessions See pages 6-7

12:00 p.m. – 1:00 p.m. General Session (lunch served) Amelia 2-4

1:00 p.m. – 2:00 p.m. Dessert in the Innovation Hall Magnolia Ballroom

2:00 p.m. – 3:00 p.m. Concurrent Sessions See pages 7-8

3:15 p.m. – 4:15 p.m. Concurrent Sessions See pages 8-9

4:15 p.m. – 4:30 p.m. Refreshment Break Sponsored by Omnipress Amelia Foyer

4:30 p.m. – 6:00 p.m. Learning Lounge Amelia 1

6:00 p.m. – 7:00 p.m. Innovation Hall Happy Hour Magnolia Ballroom

Wednesday, November 13 13


8:00 a.m. – 9:30 a.m. Networking Breakfast Magnolia Ballroom

8:00 a.m. – 9:30 a.m. CEO SIG (invitation required) Conference 2-3

8:00 a.m. – 9:30 a.m. Public Member Breakfast (Public Members only) Conference 1

8:00 a.m. – 11:00 a.m. Innovation Hall Open Magnolia Ballroom

9:30 a.m. – 10:30 a.m. Concurrent Sessions See page 9

10:30 a.m. – 11:00 a.m. Refreshment Break Sponsored by Applied Measurement Professionals (AMP) Magnolia Ballroom

11:00 a.m. – 12:00 p.m. Concurrent Sessions See pages 9 & 11

12:15 p.m. – 1:45 p.m. Annual Business Meeting and Awards Luncheon Amelia 2-4

2:00 p.m. – 3:00 p.m. Concurrent Sessions See page 11

3:00 p.m. – 3:30 p.m. Refreshment Break in Learning Lounge Sponsored by Alpine Testing Solutions Amelia 1

3:00 p.m. – 5:00 p.m. Learning Lounge Amelia 1

5:00 p.m. – 6:00 p.m. Solution Showcases (see page 17 for details)

Thursday, November 14 14

8:00 a.m. – 8:30 a.m. Closing Conference Breakfast Amelia Foyer

8:30 a.m. – 10:00 a.m. ICE Research Summit Amelia 2-4

10:00 a.m. – 10:15 a.m. Refreshment Break Sponsored by Kryterion Amelia Foyer

10:15 a.m. – 11:15 a.m. Concurrent Sessions See page 12

11:30 a.m. – 12:30 p.m. Closing Session Amelia 2-4

November 11–14, 2013 Amelia Island, Florida | 3

Table of ConTenTs

Conference Schedule ................... 2

Welcome Letter ............................ 3

Session Descriptions .................... 5

Learning Lounge ........................ 14

Solution Showcases ................... 17

Sponsors ................................... 19

Innovation Hall Floor Plan ........... 21

Innovation Hall Hours ................. 21

Exhibitor Product and

Service Descriptions .................. 22

Conference Venue Map .............. 27

Conference Speakers ................. 28

2013 ICE Award Winners ............ 31

NCCA Accredited Programs ......... 33

CAE Hours.................................. 33

Board of Directors ...................... 35

NCCA Commissioners ................ 35

Program Committee ................... 35

Welcome to Amelia Island, Florida!

Thank you for joining us at the 2013 ICE Exchange! We are pleased to welcome you to the beautiful Amelia Island, Florida. Even more, we are thrilled to present you with an enhanced learning environment where you’re sure to walk away with new insights, new contacts, and a new

approach to your work.

After the success of last year’s conference, ICE has worked hard to develop a program that is better than ever. We have streamlined our format and refocused on peer interaction and industry innovation to leave you inspired and re-energized.

You can choose from a vast selection of educational sessions, plus in-depth pre-conference workshops, to enhance your professional growth and earn CAE credits. Speakers from across the nation will share their expertise on a variety of engaging topics. ICE is especially excited to welcome Soren Kaplan, best-selling author of Leapfrogging: Harness the Power of Surprise for Business Breakthroughs and leading expert in business innovation, as our keynote speaker.

New this year is our Learning Lounge—A dynamic, high energy environment where you can discover even more about cerification. Designed with areas for peer-to-peer learning, the Learning Lounge features mini presentations by invited experts, an ePoster gallery, roundtables, and much more.

If you have questions throughout the conference, please feel free to stop by the registration desk — a staff member will gladly assist you.

We hope you enjoy the sights and sounds of Amelia Island, while discovering new ideas and celebrating our critical role in the credentialing industry.

We’re so happy you’re here.

Sincerely,

Shannon S. Carter, CAEICE Program Committee Chair

Psychometrics

�� Feasibility Studies

�� Job Analyses

�� Test Development

�� Scoring and Reporting

��Written Simulations

�� Performance Appraisals

�� Validity Studies

AMP Assessment Centers

�� Computer-Based Testing

�� Nationwide Coverage

�� Online Registration and Scheduling

�� Instant Score Reporting

�� Enhanced Security

�� Online Reports

Web-Based Testing

�� International Coverage

�� Self-Assessment Examinations

�� Practice Tests

Mobi le CBT

�� Conferences

�� Remote Locations

�� Private Sector

AMP•TEST Software

�� Comprehensive Item Banking

�� Versatile Test Construction

�� Automatic Scoring

Association Management

�� Office Management

�� Event Planning

�� Membership Recruitment

�� Financial Management

�� Leadership Training

�� Strategic Planning

�� Board Orientation

�� Publishing Services

�� Governmental Affairs

�� ASAE Certificate in Association Management Training

18000 W. 105th St. Olathe, Kansas 66061.7543

www.goAMP.com 913.895.4600 [email protected]

AMP provides leaders in credentialing with innovative measurement, assessment and management solutions that focus on the appropriate application of technology and personal customer service. Secure, standardized computer-based test administration is offered through the AMP Assessment Center Network. With more than 30 years of experience and 100 clients, AMP is dedicated to providing our clients with the highest quality products and services at a reasonable cost.


Education Designed for Your Entire OrganizationCustomize your ICE Exchange experience and choose sessions that help you meet your personal, professional, and organizational goals. If you have any questions about the educational program, please do not hesitate to ask ICE staff.

Monday, November 11

1:00 p.m. – 4:00 p.m.

PM Certification 101Mickie S. Rops, CAE; Jefferson Glassie, Esq. and Lynn Webb, PhDOssabaw A

Obtain the basic knowledge to administer a certification program effectively. Presenters will focus on the three essential areas of (1) program design and management (including program governance and policies), (2) psychometric and assessment issues, and (3) legal considerations.

U.S. Demographics Are Changing... Are Your Marketing Plans and Credentialing Programs Ready?Natalie Judd and Christine Niero, PhDAmelia 3

By 2050, more than half of the U.S. population will be non-white (African-American, Asian, Hispanic). This dynamic growth represents not only significant cultural shifts, but also one of the more remarkable marketing opportunities in history. Certification organizations should be poised to reach these consumers — but appealing to multicultural consumers is more than translating an exam: it starts with a deep understanding of the marketplace and how to time your marketing strategy to target and reach tomorrow’s certificants.

Test SecurityAimee Hobby Rhodes, JD; Rachel Watkins Schoenig and Daniel EyobAmelia 2

This session will include two distinct conversations:

How to Respond to a Test Security Incident Identify key factors used to develop a response plan for test security incidents. Presenters will address four common incidents: proxy tester, item harvester, missing exam materials, and nefarious test prep organization. Attendees will develop a checklist that outlines a response to each incident.

Don’t Go It AloneLearn from the experience of a test security professionals group that banned together to confidentially exchange experiences on exam security. Presenters will share their formative documents and facilitate an opportunity for attendees to form their own discussion groups.

Tell Me Something Good: NCCA Accreditation and Good Certification PracticesTodd Galati, MA; Mary Macomber; Timothy Muckle, PhD and Sandra Neustel, PhDOssabaw B

When a certification program is developed and maintained properly it serves the needs of its customers, considers the public interest, and creates exams that focus on validity, reliability, and defensibility. A panel of four NCCA Commissioners will speak to effective certification practices that lead to good certification programs. The NCCA Standards for Accreditation of Certification Programs will be used as a framework for building and maintaining certification programs that maintain necessary rigor and create value.

The ICE Program Committee has identified sessions useful to Public

Members with a PM . Public Members, the consumers and end-users

served by your profession, are encouraged to attend any sessions

they find of interest.

Sessions that will be broadcast live and available via virtual

conference will be marked with a icon.

PRE-CONFERENCE WORkSHOPS *Pre-Conference Workshops require an additional registration

Full Schedule and Session Descriptions


Tuesday, November 12

9:00 a.m. – 10:15 a.m.

Opening Plenary Session: Breakthrough Innovation Is Everyone’s BusinessKeynote Speaker: Soren Kaplan, Founder, InnovationPointAmelia 2-4

We all know innovation is critical for success. While breakthroughs may seem simple for companies like Apple, creating “the next big thing” in credentialing isn’t easy. Innovation today requires a creative understanding of emerging trends, customer needs, and new possibilities for learning, development, and certification. Through a highly interactive presentation, you’ll gain counterintuitive strategies and practical tools for challenging mindsets and creating innovations that make a real difference for your organization, your stakeholders, and those you serve.

Soren kaplan is the author of the Wall Street Journal bestselling book, Leapfrogging. As the founder of InnovationPoint, he works with organizations that include Disney, kimberly-Clark, Colgate-Palmolive, Medtronic, Philips, PepsiCo, and numerous other global firms. Soren previously led the internal strategy and innovation group at Hewlett-Packard (HP) during the roaring 1990s in Silicon Valley and was a co-founder of iCohere, one of the first web collaboration platforms for online learning and communities of practice. He is an adjunct professor within the Imagineering Academy at NHTV Breda University of Applied Sciences in The Netherlands and sits on the advisory boards of several start-ups, including Glyder and Famtivity. He has been quoted, published, and interviewed by FastCompany, Forbes, CNBC, National Public Radio, the American Management Association, USA Today, Strategy & Leadership, and The International Handbook on Innovation, among many others. He holds Master’s and PhD degrees in Organizational Psychology and resides in the San Francisco Bay Area with his wife, two daughters, and hypo-allergenic cat.

10:45 a.m. – 11:45 a.m.

Executive Session with Keynote Speaker, Soren Kaplan (invite only)Soren KaplanConference 2-3

During his Opening Plenary presentation, Breakthrough Innovation Is Everyone’s Business, Soren kaplan will share counterintuitive strategies and practical tools for challenging mindsets and creating innovations that make a real difference for your organization, your stakeholders, and those you serve. Afterwards, chief executive officers (CEOs) and executive directors will be invited to an exclusive concurrent session to intimately discuss how his strategies can be applied to address specific issues in your organization and the credentialing industry.

Getting It Off the Shelf: How to Use Your Practice Analysis to Create Best Practices Across Your Profession Carla Caro, MA; Catherine A. Carter, MA; Robin C. Seabrook and Steven R. Whiteside, CO, FAAOPCumberland A

Beyond the development of the examination blueprint, how does your profession use practice analysis results? Leveraging multiple delivery formats, the presenters will demonstrate a model for profession-wide use of practice analysis results. One credentialing sponsor’s initiatives will illustrate how practice analysis results can ripple across programs, organizations, and the profession and inform primary education standards, accreditation, best practices, and post-certification professional development. Attendees will create a take-away document illustrating best practices.

Session Descriptions

Not an ICE member? Join us on Tuesday, November 12 in Conference 2-3 from 8:00 a.m. – 8:45 a.m. for a non-member coffee hour to learn more about the benefits of joining ICE and how to get involved!


Targeted Learning for Continuing Competency and Professional Development: Utilizing Exam Results to Drive Market Opportunities with Facilities, Institutions, and IndividualsGary SchmidtCumberland B

Credentialing exams are built upon the solid foundation of a job analysis and comprehensive psychometrics. As a result, there is an abundance of validated information contained within the results of these exams. The ability to extract, analyze, and use this information to produce a targeted learning plan is invaluable to the test-taker and to department heads interested in implementing a quantitative, relevant continuing competence program. Recognize how an analysis and report of exam results produces a customized learning plan that is useful for individual professional development or within the context of a departmental continued competency program. Market opportunities exist with facilities/institutions to implement a continuing competency program with summary and individual reports to aid in meeting regulatory requirements and establish annual staff education plans. Likewise, individual professional development/recertification market opportunities exist to direct clients to quality educational resources targeted toward identified deficiencies.

Teach an Item Writer to FishC. Lynn Grief, PhD, RN, CEN and Lynne Shindoll, MAOssabaw

We have all heard the Chinese proverb: Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime. The same is true for item writers: Revise item writers’ work, you fix the problem for today. Teach item writers to fix their own work, and you train them for a lifetime.The Board of Certification for Emergency Nursing (BCEN) has expanded and refined its process for selecting, training, and maintaining item writers beyond the didactic, one-day item writer workshop. The result has been a more engaged and increasingly successful cadre of content experts across BCEN’s item development continuum.

Cost-Effective Marketing Tactics for a New Certification ProgramTracy Lofty, MSA, CAECumberland C

Marketing a new certification program can be quite costly. However, the challenge today is how to cost-effectively market to targeted audiences. Hear how a certification board used various marketing tactics to increase the number of exam candidates and ultimately increase revenue. Learn how a new

certification program increased the number of applications as a result of aggressive marketing tactics that included social media and website marketing.

12:00 p.m. – 1:00 p.m.

General Session: NCCA Standards RevisionPaul Grace, MS, CAE and Lawrence J. Fabrey, PhDAmelia 2-4

Paul Grace and Larry Fabrey, co-chairs of the Standards Revision Main Committee, will present an update on the progress of the NCCA Standards revision project.

2:00 p.m. – 3:00 p.m.

PM Is Your Certification Board Competent?Cynthia Miller Murphy, RN, MSN, CAE and Bonnie Niebuhr, MS, RN, CAEOssabaw

The recruitment of highly capable leaders is paramount to a board’s success. Some organizations focus on demographics or stakeholder interests while ignoring essential leadership competencies. Two executives will describe the processes used by their boards to define and assess key competencies. Essential board competencies will be defined, and the tools used to assess competencies in nominees and sitting board members will be described in detail, including self-assessment, evaluation by references, 360 evaluations, and behavioral interviewing techniques.

Innovating Education to Engage Professionals Through Certificates of Completion in Multiple DisciplinesPam Beaton, BS; Ed Dellert, MBA, RN, CCMEP and Chad Jackson, MS, RRT, CCMEPCumberland A

Learn how the ACCP created a variety of certificate of completion programs in a variety of clinical disciplines for their physician members. These programs incorporate a variety of innovative educational offerings, including online learning modules; live, hands-on simulation courses; performance in practice portfolios; computerized knowledge assessments; and high-stakes, hands-on simulation examinations to earn these certificates. The presenters will differentiate components of the ACCP program that may be useful to other participants’ training and certificate programs.


Choosing Test Delivery Options: It’s Not Complicated... More Is Better Than LessAndrew Dwyer, PhD, MS, BA; Scott Greene, BA, MEd and Richard Lawrence, MS Cumberland B

It is beneficial to offer multiple delivery options (internet-based testing, remote proctoring, device-based testing, testing through your own network of partners, paper, etc.) to your candidate population rather than settle on a single method. Multiple delivery options provide greater candidate convenience and may promote growth in your candidate population (and increase revenue). Discuss what to consider when deciding how many test delivery options you should offer and how to manage the logistics.

Protecting the Public and Profession Through an Effective Discipline ProcessShaun Conway; Ida Darragh, CPM; Michael J. Klug, JD and Mina Larson Cumberland C

Panelists will examine the discipline process from three perspectives: compliance with NCCA’s standards, discipline policy as a governance issue, and effective implementation of discipline programs. Ida Darragh will speak to the essential elements of a discipline program. Mina Larson and Mike klug will present a case study that challenged one organization to re-examine the operation and policy basis of its discipline program. Shaun Conway will describe his organization’s system to promote consistent decision-making.

3:15 p.m. – 4:15 p.m.

PM Maximizing the Value of Public MembersShannon Carter, CAE; Sean Ford; Paul Grace, MS, CAE; Jan Robinson and Michael Villaire, MSLMOssabaw

Former ICE President, Paul Grace, will lead an informal discussion among two CEOs and their boards’ public members. CEOs will describe the ways public members add value to

Tuesday, November 12 (continued)

2:00 p.m. – 3:00 p.m.


their boards’ deliberations while public members describe their contributions. Mr. Grace also will elicit suggestions for recruiting strong public members. This session reprises popular and informative sessions on this topic led by Mr. Grace at previous ICE annual conferences. The session will interest those involved in board governance.

Score Reporting Pitfalls for Licensure and Certification ExaminationsPhilip Dickison, PhD; Ada Woo, PhD and Anthony Zara, PhDCumberland A

Examinations for the purpose of determining entrance into a profession (certification or licensure) are designed to maximize precision of the test at the cut-score to provide the most precise judgments possible for the pass/fail decision. This exact design limits the ability of the examination to provide precise feedback about candidate performance for the different content areas covered by the examination. This interactive session outlines the issues and solicits experiences from the audience on best practices.

Ethics and Boundaries Assessment Services: Offering Regulatory Agencies Computerized, Post-Licensure Essay EvaluationsMark G. Christensen, PhD; Judi Gerstung, DC; William J. Rademacher, DC and Eric D’AstolfoCumberland B

Ethical and boundary issues that can affect the public’s health and safety are common to all industries. Regulators must be able to identify and provide assessment for individuals who are placing co-workers, customers, patients, and employees at risk. This session describes significant features of a computerized ethics/boundaries essay writing assessment, including randomized selection of four topic scenarios: grading rubric/scoring criteria; a security system for remote grading of responses; psychometric analysis; and ongoing grader training/calibration.

Assessment-based Certificate Program: Why It May Be Preferable to NCCA Accreditation Michelle Nolin, CPLP and Brian Bontempo, PhDCumberland C

Certificate and certification programs are designed to meet different needs. The organization that aims to recognize professionals who meet established knowledge, skills, or


competencies may miss an opportunity to build capacity and recognition of a specialty area of practice or set of skills. This session will discuss the purpose, goals, and details of each type of program and provide details on creating a good certificate program.

Wednesday, November 13

9:30 a.m. – 10:30 a.m.

International Data Privacy and Global TrendsAllen Brandt and Cordell L. JungCumberland A

The divergence of views on privacy and data protection regulations leads to challenges for U.S. companies doing business in the international marketplace today, especially when considering the volume of personally identifiable information that is exchanged online, a medium that knows no borders. Individuals today are demanding accountability. Legislation is now becoming the norm. This session will shed light on current examples of international data privacy regulations across the globe and 2013 data privacy trends.

Green Light-Red Light: When to Start and When to Stop a Certification ProgramCynthia Miller Murphy, RN, MSN, CAE and Karen Nason, CAECumberland C

Decisions regarding the development of new programs or retirement of existing programs are among the most difficult judgments certification organizations make. Though sometimes emotionally charged, decisions must be objective and based on reliable data. A decision-making algorithm for the process of determining whether to develop a new program will be delineated in detail and the process of impartially deciding when to discontinue a program will be discussed. Experiences with each will be described by two executives.

The Rewards and Challenges of Item Development and Review in a Virtual EnvironmentDebra Hecker, RN, MBA, WCC, DWC; Sarah Pauly Hughes and Timothy Muckle, PhDOssabaw

Review current research and practice with regard to conducting item development and review in a virtual environment. Speakers will address specifics such as online item bank administrative features, benefits and risks of remote authoring, item and meta-data storage, and security. Participants will hear

diverse perspectives to assist in developing a comprehensive understanding of a virtual environment for item development and review.

Who’s Lurking in Your Testing Room?Margaret Bent and Shaun ConwayCumberland B

Mystery shopping is used by the service industries to measure quality compliance with regulation or to gather specific information about particular products or services. However, little is known about its use by certification organizations. This presentation outlines the key steps employed by the National Board for Certification in Occupational Therapy, Inc. (NBCOT®) to implement its mystery shopping program. Results from the program support accreditation standards related to security and protecting the integrity of the assessment instrument.

11:00 a.m. – 12:00 p.m.

Excellence Through Collaboration: Two Heads Are Better Than One!Lawrence J. Fabrey, PhD; Peg Harrison, MS, RN, CPNP and Francine Stanbery, MSEd, CAECumberland B

Certification organizations may assess needs, evaluate sources of competition, and make financial projections when considering development of a new program. Two organizations that simultaneously began contemplating a new certification offering undertook a collaborative effort to initiate the development of the program. Specific information will be provided about the processes used to move forward with the program, methods to ensure cooperation between the organizations, and how to capitalize on the best procedures while satisfying the expectations of both boards.

Models of RecertificationGrady Barnhill, MEd and Christopher ButcherOssabaw

Review several models of continuing competence and recertification that have emerged in the past. Compare and contrast the models of recertification considering examination, continuing education, and reflective practice. The session will draw primarily from the research performed by the presenters.

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Score Reporting: More Than Just Pass/FailSusan Davis-Becker, PhD; Debra Hecker, RN, MBA, WCC, DWC and Sheila Mauldin, MNMCumberland C

Developing score reports for credentialing programs requires balancing stakeholders’ various needs for information and professional standards for reporting examination results. It is imperative that these reports appropriately communicate the results of an examination in a way that encourages proper interpretation and minimizes the likelihood of misinterpretation. Review professional expectations for reporting exam results, receive guidance on what information should be included, and discuss the score report development processes.

The Value of Planned ChaosDeborah L. DickinsonCumberland A

Intentional, well-executed chaos expands boundaries and capabilities. Breaking its own established norms, the Crane Institute of America Certification, Inc. (CIC) dramatically improved safety, market share, recognition, and service. The results were new certification programs, tripled business, doubling of staff, and, most enjoyable, customer praise. CIC learned to create change on terms that added value to the industry and inspired the staff.

2:00 p.m. – 3:00 p.m.

Innovative Thinking for Your Certification Program: 30 Ideas You Can Use in 60 MinutesWilliam Ellis, RPh, MS and Todd Galati, MACumberland A

Want to leave a session with ideas you can use when you return home? In this highly interactive session, you will have access to at least 30 practical ideas in 60 minutes that you can begin to put in place immediately. Topics include strategic planning, governance, management, and marketing. Once the moderators start the idea generation, the audience will add their experiences and participants will leave with a list actionable ideas they can immediately apply.

Wednesday, November 13 (continued)

11:00 a.m. – 12:00 p.m.


Think Before You Jump: What to Consider When Developing Performance ItemsE.W. Looney; Ryan Misner and Scott RussellCumberland B

Performance items offer measurement options beyond those of standard, selected-response item types. This session will focus on the appropriate use of performance items, as well as the key considerations for the development of these item types. These considerations include testing strategies, delivery methods, scoring models and rating processes. A case study and interactive exercise will accompany the presentation.

A Global HR Credential: Steps to Encourage SuccessLinda K. Anguish, SPHR, GPHR and Beth Kalinowski, MBAOssabaw

Human resource professionals worldwide have frequently expressed their desire to hold a certification that recognizes their knowledge of HR best practices. The HR Certification Institute (HRCI) has developed two certifications, Human Resource Business Professional (HRBP) and Human Resource Management Professional (HRMP), specifically for international delivery. Learn how HRCI approached this task, the development of proficiency statements, and the challenges involved in recruiting 500 candidates from around the world to pilot the test questions.

PM Get Up and Toot Your Horn: Let the World Know About the Value of Your CertificationCarol Hartigan, MA, RN; Cynthia Miller Murphy, RN, MSN, CAE and Wade Delk Cumberland C

Your organization’s current health and future prospects depend on the demand for professionals who hold your credential. That demand exists because important audiences know what you do and why your credential has value: the general public, employers, and legislators. Expert panelists will offer advice and engage the audience in a discussion about dealing with the media, cultivating relationships with employers, and helping lawmakers and policymakers appreciate the ways that certification promotes the public interest.


Thursday, November 14

8:30 a.m. – 10:00 a.m.

ICE Research SummitJohn Wickett, PhDAmelia 2-4

Please join members of ICE’s Research and Development Committee as they present their most recent research findings as well as updates about ongoing research projects on issues relevant to the credentialing community, including construct definition, eligibility criteria, and management practices. Learn about upcoming projects, and provide your input on ICE’s future research agenda.

10:15 a.m. – 11:15 a.m.

High Stakes ABCs? The Need for More Guidance…Joselito Cornelio Lualhati, PhD; Irene Perez and Melinda RoseCumberland B

More organizations are starting proprietary credentialing programs (i.e., certification, ABCs) to address unique workforce management and professional development wants, needs, and constraints. One constraint these organizations address is the tension between: (1) providing employees opportunities to acquire the job-related kSAOs they need and (2) a credentialing program’s focus on assessing/recognizing individuals’ mastery of those kSAOs. Improperly addressed, this ‘acquisition/mastery’ tension results in unintended consequences. This session discusses an organization’s experiences in addressing this constraint.


PM Beyond Governance: Design Elements for a Flourishing OrganizationKory Ward-Cook, PhD and Paul WerderCumberland A

Beyond leading a well-managed organization is the possibility of creating a culture that stimulates innovation and expands contribution. Regardless of how healthy your organization is today, you have the opportunity to deepen the collaborative trust and sense of unity necessary to take your board, staff, and supporting stakeholders to the next level. You will receive practical tools to bring out the best in yourself and others to improve your board member orientation, stewardship, visioning, collaboration, and values alignment practices.

Tumbling Down the Rabbit Hole: Switching from Traditional to Online Item DevelopmentTodd Galati, MA; Meredith Kuny, BA and Diana Patten, BAOssabaw

Jumping into the world of online item development can sometimes feel like tumbling down Alice’s rabbit hole. This session builds an innovative framework to guide credentialing bodies in the transition from traditional to online item development and review. Audience members will be presented with best practices from Castle Worldwide and recommendations from the American Council on Exercise’s personal experiences for practical application.

The Art of Developing and Scoring Constructed-Response Questions: Lessons LearnedIsabelle Gonthier, PhDCumberland C

Dr. Gonthier will present the process implemented by the Financial Planning Standards Council (FPSC) for the scoring of the Financial Planning Examination Level 2 (FPE2), composed of constructed-response questions. She will outline the process for developing valid constructed-response type questions and their associated scoring key, as well as the scoring procedure used to ensure reliable scoring of candidate responses. Examples illustrating challenges faced by scorers and guidelines to facilitate efficient scoring of constructed-response questions on certification examinations will be shared.

“Appy” HourJust before the Welcome Reception, stop by ICE’s “appy” hour from 5:30 p.m. – 6:30 p.m. on Monday, November 11 in the Magnolia Foyer. ICE staff can help you download this year’s mobile app and introduce you to key features that will enhance your conference experience.


11:30 a.m. – 12:30 p.m.

Closing Plenary Session:Identifying Trends and Collecting Aha! Moments for Immediate Action!Amelia 2-4

Need to enhance your continuing competence program? ICE leadership will explain an important initiative around the topic of continuing competency and assisting organizations in raising the bar in their programs. Hear the chairs of the Continued Competence Task Force describe the anticipated tools to assist members in evaluating and determining improvements for continued competence programs.

Then participate in a facilitated collective learning session to feature the Aha! Moments submitted by you throughout the conference. You’ll hear from your fellow attendees on the trends they have identified that are impacting credentialing organizations. This participatory session will help you personalize your learning and create an action plan for the coming year. Attendees will be asked to vote on the most valuable Aha! Moment. The owner of the selected Aha! Moment will receive a complimentary registration to the 2014 ICE Exchange. (Deadline to have your Aha! Moment submitted for consideration: Wednesday, November 13 at 5:00 p.m.)

Share yourAha!

Moments!Learn about a trend impacting credentialing organizations at the conference? Send us your Aha! Moment to:

• Pollev.com/iceexchange, or• Text 492249 AND your Aha!

Moment to 22333All Aha! Moments will be entered to win a complimentary registration for the 2014 ICE Exchange! The dead-line to submit a moment for consid-eration is Wednesday, at 5:00 p.m.

ICE invites you to experience firsthand an exciting new trend in credentialing technology! We are thrilled to announce that through our partnership with BadgeCert, you will be issued a digital badge called a bCert at the conclusion of the conference. bCerts can verify an earner’s accomplishments, credentials, or continuing education experiences with embedded information about how, when, why, and where they were earned. Your ICE bCert will be issued via email on November 15th and can be shared electronically with your employer to confirm your attendance and with ASAE to verify your CAE continuing education credit hours. We hope you will find personal value in the BadgeCert platform as a professional and enjoy learning about this trend-setting technology as a leader in your organization. For more information, check out www.badgecert.com or contact [email protected].

Looking for professional development?ICE Academy is here to help!ICE offers a wide range of professional development opportunities throughout the year. Whether you are new to credentialing or are a seasoned industry expert, you will find opportunities for education and networking to enhance your job skills, advance your career, and improve

your credentialing program. New this year, ICE is creating learning opportunities in the following categories:

» CEO Connect

» Certification 201

» 2014 Webinars

» Foundations of Certificate Programs

» Certificate for Certification Specialist

Take a look at everything that’s in store for 2014 by visiting www.credentialingexcllence.org.


Explore Innovation in the NEW Learning LoungeThe new Learning Lounge will be a “can’t miss” 2013 ICE Exchange experience! Explore hot credentialing topics in high-energy, “bite-size” learning segments. The venue fosters networking and idea-sharing, providing a forum for cutting-edge material which may not fit our “standard” educational programming or require a full-length presentation. The fast pace and “how-to” focus of these offerings will make this learning experience unlike anything else.

This multi-purpose space is divided into dynamic learning areas. Customize your experience by seeking topics of interest in your preferred learning modalities.

Please excuse the elevated decibal level in this venue. Higher volume = Higher Learning!

The TheaterSit back and relax as invited speakers present 15-minute, lightning learning sessions on topics of interest identified by ICE members. Walk away with 3-5 key concepts for consideration to fuel your quest for knowledge on these industry topics. Get there early – our theater seats 30.

RoundtablesEngage in intimate, in-depth roundtable discussions on niche topics with your colleagues. Explore others’ experiences, share your own challenges and knowledge, and brainstorm a solution. Those who enjoy active participation will thrive in these facilitated conversations.

Demo GroundsTinker with and explore ICE’s industry partners’ innovative product solutions in a hands-on, individualized environment. Equipped with 8 computer work stations, you’re sure to walk away with new insights and technical know-how.

The GalleryPrefer to ponder solo? Explore timely credentialing topics at your own pace by milling around the Gallery. Building on previous years’ poster presentations, the gallery will feature ePosters on flat-screen monitors. Our “artists” may periodically supplement their pieces with short oral presentations.

Genius BarHave accreditation questions? Bring them to the Genius Bar to speak with Director of Accreditation Services, Anjali Weber, along with members of the National Commission for Certifying Agencies Commission (NCCA) or Assessment-based Certificate Council (ACAC). On Wednesday, November 13, ICE staff will also be available to discuss 2014 ICE member volunteer opportunities.

special Interest Groups (sIGs)Special Interest Groups are intended to be a time to explore issues most relevant to you in an open, peer-to-peer learning environment. SIGS include:•�International�•�Marketing�&�Social�Media•Test�Security�•�Continuing�Competence�&�

Recertification

Located in Amelia 1


2013 Learning Lounge (Located in Amelia 1)

Tuesday, November 12, 4:30 p.m. – 6:00 p.m.

4:30 – 4:45 4:45 – 5:00 5:00 – 5:15 5:15 – 5:30 5:30 – 5:45 5:45 – 6:00

Special Interest Groups

Lightning Learning Session

Roundtables

Poster Presentations

Demo Grounds

Genius Bar

International 4:30 - 5:15

Marketing 5:15 - 6:00

International – Test Development – Beth Kalinowski; Creating a Customer Care Service Culture – Claudia Zacharias

4:30 - 5:15

How to Use Data for Marketing – Rory McCorkle; Providing Feedback to Unsuccessful Candidates – Cindi Noe; Digital Credentials – Frank Catalano

5:15 - 6:00

Agilutions 4:30 - 5:00

Heuristic Solutions 5:00 - 5:30

ICE Staff, NCCA Commissioners, and Assessment-based Certificate Council members will be available for questions.

Providing Feedback to Unsuccessful

Candidates – Cyndi Noe 4:30 - 4:45

How to Use Data for Marketing – Rory McCorkle

4:50 - 5:05

Digital Badging – Ginger Malin 5:10 - 5:25

Managing Relationships with Parent Organizations –

Bill Ellis 5:30 - 5:45

Developing an RFP – Sandy Greenberg

5:45 - 6:00

Wednesday, November 13, 3:00 p.m. – 5:00 p.m.

3:00 – 3:15 3:15 – 3:30 3:30 – 3:45 3:45 – 4:00 4:00 – 4:15 4:15 – 4:30 4:30 – 4:45 4:45 – 5:00

Special Interest Groups

Lightning Learning Session

Roundtables

Poster Presentations

Demo Grounds

Genius Bar

Test Security 3:00 - 3:45

Recertification & Continuing Competence – sponsored by Heuristics 4:05 - 4:50

Starting a New Certification Program – Christine Neiro; Issues for Small Programs – Larry Fabrey; Ethics – Sara Blair Lake

3:00 - 3:45

Succession Planning – Martin Walsh; Keri Landrieu; Remote Proctoring - Rob Pedigo; Accommodations – Myrna Wohl

4:05 - 4:50

ICE Staff, NCCA Commisioners, and Assessment-based Certificate Council members will be available to answer questions.

Managing Conflict of Interest – Jeff Glassie 3:00 - 3:15

Communicating the Value of Certification

– Tom Goodwin 3:20 - 3:35

Accommodation Requests – Myrna Wohl 3:40 - 3:55

Succession Planning – Martin Walsh &

Keri Landrieu 4:00 - 4:15

Computer-based Simulation Testing in a High-Stakes

Large-Scale Setting – John Weiner 4:35 - 4:50

Experiential Testing – Julia Chapelle; Mary Jane

Prendergast 5:05 - 5:20

Can I Do CAT? Determining Whether or Not Adaptive

Testing Is Feasible – Nathan Thompson

5:35 - 5:50

ePoster Gallery: Computer-Based Simulation Testing in a High-Stakes Large-Scale Setting; Experiential Testing; Can I Do CAT? Determining whether adaptive testing is feasible; Certification Program Governance: Where are we now?; Learning Plans – I need to do what?; Automating Your Certification Program: A Decision Making Model;

Transitioning from Paper Credentials to Digital, Displayed as Open Badges; Broadcasting Credentials through Open Badge

Certification Program Governance: Where

Are We Now?– Cynthia Allen; Janice Moore 3:10 - 3:25

Learning Plans – I Need to Do What? –

Christopher Butcher 3:45 - 4:00

Automating Your Certification

Program: A Decision-Making Model –

Keith Morical 4:20 - 4:35

ePosters Gallery: Computer-Based Simulation Testing in a High-Stakes Large Scale Setting; Experiential Testing; Can I do CAT? Determining whether adaptive testing is feasible; Certification Program Governance: Where are we now?; Learning Plans – I need to do what?; Automating Your Certification Program: A Decision Making Model;

Transitioning from Paper Credentials to Digital, Displayed as Open Badges; Broadcasting Credentials through Open Badge

Pearson VUE 3:00 - 3:30


DELIVERYPrivate Network testing through partners, trade shows, and conventions

CLIENT PROCTORED

We'll provide the solutions!

When it comes to integrated test delivery

You select the options...

HOST TEST CENTER DELIVERY700+ secure locations globally For Mid to High-stakes exams

ONLINE PROCTORED DELIVERYWorldwide secure remote proctoring For High or Low Stakes exams

UNPROCTORED DELIVERYOn Demand, Surveys, Practice exams and Pre-tests

PAPER & PENCIL DELIVERYStorage and results reporting for large conferences and post-training

www.KryterionOnline.com

WebassessorbyStop by Booth

#512to learn more!

solution showcasesThis year, several vendor members will provide a special presentation to conference attendees outside of the Innovation Hall. These sponsoring companies’ sessions are dedicated to highlighting its new products and services and networking with current clients and other attendees. Please join the following companies listed (as of October 16) during our Solutions Showcase on Wednesday, November 13 from 5:00 pm to 6:00 pm.

» Agilutions (Ossabaw) » Heuristics solutions (Conference 3) » Prometric (Conference 2)

www.ebas.org

Provides multi-disciplinary, post-licensure ethics and boundaries

essay examinations for regulatory agencies

Learn more about EBAS on Tuesday, November 12, 2013 at 3:15 p.m.

Provides multi-disciplinary, post-licensure ethics and boundaries essay examinations

for regulatory agencies

800-828-0305 : : omnipress.com

Deciding how to deliver your certification coursework can be tricky. Consider these trends:

Learners want to consume content in a variety of ways: print, online, and mobile devices.

Organizations want to reduce costs and maximize learning retention.

Meeting both goals at once is difficult if you’re juggling multiple vendors to provide certification program materials in these formats:

Online Content

Mobile Devices

Printed Workbooks

When you partner with Omnipress, you get the convenience and savings of using a single vendor for multiple content delivery solutions.

Exchange Multiple-Vendor Confusion for a Single-Partner Solution

Training Content DeliveryMade Easy

Need help reducing costs and maximizing the learning experience?

Visit us at Booth #416!

ICE Exchange ad_rev2.indd 1 9/12/2013 3:51:56 PM


ICE thanks 2013 sponsors for their generous support!

Diamond Sponsor

Prometric, a wholly-owned subsidiary of ETS, is the recognized

global leader in technology-enabled testing and assessment

services. Its comprehensive suite of services, including test

development, test delivery and data management capabilities,

allows clients to develop and launch global testing programs as

well as accurately measure program results and data.


ICE thanks 2013 sponsors for their generous support!

Platinum Sponsors

Bronze Sponsors


Innovation Hall

Monday, November 11

12:00 p.m. – 6:00 p.m. Innovation Hall Set-Up

6:30 p.m. – 7:30 p.m. Welcome Reception Sponsored by Pearson Vue

Tuesday, November 12

10:15 a.m. – 2:00 p.m. Innovation Hall Open

10:15 a.m. – 10:45 a.m. Refreshment Break in Innovation Hall Sponsored by Applied Measurement Professionals (AMP)

1:00 p.m. – 2:00 p.m. Dessert in the Innovation Hall

5:30 p.m. – 7:30 p.m. Innovation Hall Open

6:00 p.m. – 7:00 p.m. Innovation Hall Happy Hour Sponsored by Prometric

Wednesday, November 13

8:00 a.m. – 11:00 a.m. Innovation Hall Open

8:00 a.m. – 9:30 a.m. Networking Breakfast

10:30 a.m. – 11:00 a.m. Refreshment Break Sponsored by Applied Measurement Professionals (AMP)

11:00 a.m. – 3:00 p.m. Innovation Hall Move-Out

Innovation Hall

Our industry partners invite you to join them in the Innovation Hall where they will discuss new trends in credentialing and technology. Their thought leadership can help expand your thinking about your organization, your certificants, and your systems. Bring an open mind and challenge them to find solutions to your questions and concerns as you seek out new ways of improving your business.


Exhibitor DescriptionsAlpine Testing solutionsPlatinumBooth 313Alpine Testing Solutions, Inc. is a leading provider of test development, psychometric, test security, and credential management solutions that enable sponsors to build, maintain, and continuously improve their programs. We are committed to the success of our clients through balancing the contributing factors of business, practical, policy, and industry expectations.

AgilutionsBooth 516Agilutions, simplifying certification technology: As an Avectra Certified Partner, we provide solutions that help our clients create more efficient web-based business processes. Utilizing a combination of our credentialing and association industry experience, agile methodologies, and best practices approach, we deliver successful Credentialing Management Solutions based on Avectra’s netFORUM Social CRM.

Applied Measurement Professionals Inc. (AMP)PlatinumBooth 302Applied Measurement Professionals Inc. (AMP) provides certification organizations, governmental agencies, professional associations, and private industry with innovative testing and management solutions that focus on the appropriate application of technology and personal customer service. Secure, standardized computer-based test administration is offered through the AMP Assessment Center Network. With more than 30 years of experience and 120 clients, AMP is dedicated to providing our clients with the highest quality services at reasonable prices. Visit us at www.goAMP.com.

Assessment systems CorporationBronzeBooth 314ASC is a customer-focused provider of best-in-class testing services to test sponsors across a range of industries. Our goal is to increase the ROI of your certification program, utilizing our expert consultants and leading software platforms: Certifior for registration, delivery, reporting, and management; and FastTest, for cost-effective item banking.

B VirtualBooth 202B Virtual is a global leader in live online proctoring services. We work with higher education and credentialing institutions to custom create live online exam proctoring services. B Virtual’s superior technology allows candidates to take their exams online in a live and secure environment, from the comfort of their homes.

BadgeCertBooth 207Say goodbye to paper certificates. BadgeCert moves professional recognition forward with its cloud-based software platform for storing, issuing and sharing bCerts. These portable digital badges verify an earner’s accomplishments, credentials, and experiences with embedded information about how, when, why and where they were earned. Now your organization can issue bCerts to authenticate credentials, recognize contributions and qualify professional learning experiences. Empower your membership to get recognized for what they do!

Breakthrough Technologies, llCBooth 215Breakthrough Technologies is a software development company that has been creating innovative solutions for the certification market since 1998. Breakthrough’s offerings include business analysis, solutions architecture and development using an agile process. Our latest innovative offering utilizes the TAO Open Source system for item banking and online test delivery.

Brightlink Booth 317BrightLink creates technology products for 3 credentialing needs: Human Graded Performance�Tests,�Candidate�&�Credential�Management, and Examiner Management. Our performance test delivery technology is an isolated system delivered via tablets. Our candidate management product enables organizations to manage profiles from initial registration through application, scheduling, payment, certification, CE, and renewal. Booth 317.

Castle WorldwidePlatinumBooth 402With more than 25 years in certification and licensure, Castle has a reputation for excellence in program design, test development and delivery, and custom learning solutions. Castle understands the unique needs of stakeholders, to develop and administer examinations and custom learning solutions supported by superior technology and customer service. Visit castleworldwide.com.

CE Broker Booth 214CE Broker – Simplifying the Impact of Regulation. Our comprehensive suite of web-based tools has evolved from 10 years of experience, and is the solution to your old paper-based problems. State regulating bodies, licensees, and educational providers all look to CE Broker as a model of simplified compliance tracking.

CETE – OsUBooth 304CETE Assessment Services (2013)

Staff of the Assessment Services Unit provides�non-profit�R&D.�Our�staff�designs,�develops, and delivers technical knowledge-skill assessments; understands evidence-based assessment and evaluation; works across workforce development sectors; and would welcome a chance to talk to you about your needs.


CobaltBooth 408The Cobalt Certification Management Suite (CCMS) helps you efficiently manage and grow your credentialing program - centralized candidate relationship management to track all interactions, provide reports, automate processes and market your program plus an integrated web portal with online applications,�profile�&�status�updates,�CE�tracking, renewals and more!

ComiraBronzeBooth 212Exceeding expectations in test development, test administration, and result management. For over 20 years, Comira’s emphasis on direct, personal support underscores everything we do. Clients give us rave reviews for solving issues quickly and deftly. Comira - Test us.

Comms MultilingualBooth 308Comms Multilingual specializes in the translation and adaptation of professional certifications, exams, assessments, learning materials, and more. We cover over 100 languages and offer expert translations by people with specialist subject knowledge. We specialize in handling complex multilingual projects and also offer typesetting/compositing, subtitling, and voice recording services.

CPs HR ConsultingBooth 413CPS HR Consulting offers a full range of licensing/certification services – from program design to delivery to total program management. We tailor our services to meet your program’s specific needs. CPS HR provides a legally defensible, valid, and reliable licensing/certification program that’s build on decades of experience and best practices.

Cyzap, Inc.Booth 206Cyzap Inc, a leading technology solution provider for credentialing and education institutions, is proud to announce ZapCertify 5.0. Built from ground up to support PCs, tablets, and smart phones, ZapCertify 5.0 is a customizable hosted system to manage certification, recertification, CE reporting, providers, registrations, e-commerce, and related functions.

E GroupBooth 217E Group is the employee, member, and customer engagement agency that delivers the people, processes, and platforms for peace of mind. We inspire people to action, deliver unprecedented levels of audience captivation and leverage engagement as a powerful tool to spark action, compel change, ignite growth and sustain results.

Framing successBooth 414Framing Success provides one-stop-shopping, with our Forest Stewardship Council™ (FSC®) certified hardwood frames and high quality assortment of certificate options! Visit us at booth #414 to learn about our Non-Dues Revenue and Credential Enhancement programs. You can rely on Framing Success to provide your certificates with the distinction they deserve!

Hays CompaniesBooth 205Boardroom Plus, a blended policy that combines�Directors�&�Officers�Liability�(D&O),�Employment�Practice�Liability�(EPLI),�Professional�Liability�(E&O)�and�Media�Liability is specially crafted to include the important liability protection that credentialing organizations need to protect themselves from potential litigation.

Heuristic solutionsBronzeBooth 312Is your Board ready for the next generation in Certification Management Software? Looking to make the application and recertification process easier and more intuitive? Do you need better program reporting and analytics? Let us introduce you to LearningBuilder! Stop by and visit us at booth 312 or at our Solutions Showcase Wednesday at 5:00 p.m.

HumRROBooth 508For over 60 years, HumRRO has applied state-of-the-art science to measure and improve individual and team performance. We conduct job analysis, test development, program evaluation, and a full range of psychometric services for credentialing organizations. We also collaborate with associations on an array of talent management and member engagement services.

ITPG Booth 316ITPG is an award-winning provider of world-class professional education and certification programs for organizations throughout the world. Offering a broad range of services, ITPG is positioned as “the company behind the company” in assisting associations and companies educate and certify professionals as well as manage end-user and customer awareness programs, events, and association membership sales and marketing.

loyalist Exam services Booth 213Loyalist Exam Services (LES) provides LIVE proctors to professional associations that offer their exams online. Use our real-time proctors and rigorous delivery processes to provide your high stakes exams anywhere, anytime convenient to your learner. LES has processed 225,000 exams in 160 countries over the past eleven years. Visit www.loyalistexamservices.com

KryterionPlatinumBooth 512kryterion is a full-service test development and delivery provider serving the Association and Technology markets with world-class, secure solutions. Webassessor, the award winning test delivery platform, enables you to create and publish exams to kryterion’s global testing network or one of our other integrated online delivery methods -including online proctoring.

NBME Booth 315The National Board of Medical Examiners® Health Professions Services unit provides testing, educational, consultative, and research services to medical specialty boards, societies, and health sciences organizations. Services include development, administration, and analysis of examinations for certification, recertification, in-training, self-assessment, or evaluation of special competence. To learn more, visit www.nbme.org or email [email protected].


OmnipressBronzeBooth 416Omnipress helps member-based organizations deliver training and development content. You’ll save time, money, and hassle on print-on-demand production, fulfillment, and distribution of your educational content when you choose Omnipress as your partner. Contact us to learn how we can make your job—and your life—easier.

ParchmentBooth 409Parchment is the leader in education credentials technology, allowing learners, educators, and employers to collect, analyze, use, and share credentials in simple and secure ways. More than 3 million people and 7,700 schools and universities have used Parchment to exchange nearly 10 million transcripts and other credentials.

Pearson VUEPlatinumBooth 502Helping to improve people’s lives through professional certification and academic testing is Pearson VUE’s mission. Whether a credential supports advancement in technology, government, or professional careers, or validates educational attainment, certification, and licensure programs worldwide count on Pearson VUE to help them validate valuable knowledge and skills. Visit www.pearsonvue.com.

Pocket Prep Booth 407Pocket Prep, a cutting-edge educational app development company, has helped over 250,000 students and professionals through their mobile applications for iPhone, iPad, and Android devices. Pocket Prep is poised to become a leader in mobile exam preparation. Stop by and see how we can help you provide world-class mobile exam prep for your organization.

Proctors, Inc.Booth 209Proctors, Inc. is a full service test proctoring agency, priding ourselves on the ability to provide in-person proctor staffing for exam administrations, and auditors for test site audits in all 50 states, Guam, Puerto Rico, &�Canada.�Proctors,�Inc.�sends�proctors�directly to you ensuring security and successful exam administration.

ProctorUBronzeBooth 309ProctorU provides distance proctoring services for institutions that offer examinations online. The service allows students to take exams from anywhere in a secured environment. ProctorU offers live, person-to-person, real-time monitoring to more than 350 colleges, universities, and certification organizations including the University of Florida and Northwestern University.

Exhibitor Descriptions

We design with experience.

We develop with understanding.

We deliver with reliability.

Learn how Castle’s suite of services can work for you. Contact Business Development, 919-572-6880,

[email protected] or visit castleworldwide.com.

Custom solutions for the changing world of credentialing.

Professional Examination service (ProExam)PlatinumBooth 303Professional Examination Service is the most experienced organization in professional credentialing. Visit www.ProExam.org.

Professional Credential servicesBooth 208Professional Credential Services, Inc. (PCS) provides examination development, psychometric, administration, licensing and certification services to state and national organizations responsible for the regulation and management of occupations and professions. PCS currently provides exceptional services for over 55 professions and is committed to providing all clients “Solutions That Exceed Expectations.”

PrometricDiamondBooth 403Prometric, a wholly-owned subsidiary of ETS, is the recognized global leader in technology-enabled testing and assessment services. Its comprehensive suite of services, including test development, test delivery, and data management capabilities, allows clients to develop and launch global testing programs as well as accurately measure program results and data.

PsIPlatinumBooth 415PSI has over 60 years of experience with providing solutions to corporations, professional associations, and government regulatory agencies. We offer a comprehensive solutions approach from test development to delivery to results processing which includes pre-hire employment selection, managerial assessments, licensing and certification tests, license management services, and professional services. More information is available at www.psionline.com

QuestionmarkBronzeBooth 412Questionmark technologies and services enable organizations to measure knowledge, skills and attitudes for certification, regulatory compliance, successful learning outcomes, performance improvement, and talent management. Questionmark’s assessment management system, available OnDemand or for on-premise deployment, enables collaborative, multilingual authoring; multiple delivery options including mobile devices, trustable results, and comprehensive analytics.

schroeder Measurement Technologies (sMT)Booth 204Schroeder Measurement Technologies (SMT) provides comprehensive test development and administration services to credentialing organizations. With its two corporate affiliates: Iso-Quality Testing, Inc. (IQT), a global provider of paper-based and CBT administration services, and Examination Security Solutions, Inc. (ESS), a loss prevention, investigation, and training services provider, SMT offers clients the highest quality and most comprehensive examination services.

seaCrestBooth 307SeaCrest provides expertise in certification program accreditation, marketing, program evaluation, program management, and starting a new program. We focus on helping organizations strengthen their programs, communicate better, and achieve accreditation—we have successfully guided 60 programs through the accreditation process. The SeaCrest approach is based on providing expert guidance, innovative management techniques, and customized solutions.

software secureBronzeBooth 306Software Secure is a leading provider of secure and cost-effective computer-based testing solutions for traditional and distance learning environments in higher education, k-12, and certification programs. With award-winning solutions that provide robust authentication and scalable security, institutions can now achieve secure, convenient exam integrity wherever or whenever exams are administered. Software Secure has won numerous industry awards for its Remote Proctor technology, including the 2011 CODiE Award in the Best Mobile Education category, a 2012 CODiE Finalist for Best Postsecondary Enterprise Solution, and the 2012 Winner of eSchool Media’s Reader’s Choice Award for Remote Proctor NOW. Visit www.softwaresecure.com.

steven T. Peluso law OfficeBooth 506The law office of Steven T. Peluso, Esq. offers a wide range of legal services to both for profit and nonprofit organizations. The firm has a particular specialty in representing credentialing bodies on matters related to testing, certification, and certification program accreditation. Outsourced General Counsel services are also provided.

strasz Assessment systems Booth 203Strasz Assessment Systems provides assessment systems to professional certification and licensure programs. Utilizing the EPICTM CBT lifecycle framework, Strasz creates tailored systems for item writing and authoring, test development and assembly, publishing to vendors, scoring, and score reporting. Today, Strasz systems produce the tests for hundreds of thousands of examinees yearly.

uCertifyBooth 406uCertify is a cloud based, device enabled platform that seamlessly integrates three products - LEARN, LABS, and TEST. uCertify LEARN is an Interactive, competency based training delivery platform for associations. uCertify LABS are hands-on interactive labs &�simulations.�uCertify�TEST�uses�15+�item types to author and deliver practice or proctored test.


Comprehensive, Trusted Credentialing Services Expert guidance from strategy through delivery

Flexible services and products

Unmatched experience and state-of-the-art technology

From practice analysis to digital credentials, Professional Examination Service (ProExam) is the most experienced organization in professional credentialing. We offer a full range of services and technology to certification and licensure programs across a broad range of professions.

Since 1941, ProExam has provided uniquely tailored services, a dedication to personal attention and insight into emerging credentialing trends.

Professional Examination Service475 Riverside Drive, Suite 600

New York, NY 10015212.367.4200

www.ProExam.orgBooth #303

TM

TM

TM

TM

The secure, web-based item development system

The secure, web-based platform for issuing, sharing and storing digital credentials

The customizable candidate application and management system

The robust, highly scalable solution for remotely proctored Internet-based testing


Conference Venue Map

MAGNOLIABALLROOM

CUMBERLANDBALLROOM

CONFERENCE

AMELIA CONFERENCE

CENTER

1 2AMEL

IA

BALLROOM

1. TALBOT2. OSSABAW

SAPELO

To Oceanside Wing

To Sunrise Wing

SQUARE CEILING 8 X 10 ROOM FOOTAGE DIMENSIONS HEIGHT THEATER CLASSROOM BANQUET RECEPTION EXHIBITS

Amelia Ballroom 11,165 77' x 145' 16' 1,000 600 696 1,000 68

Amelia 1 & 2 or 3 & 4 5,544 77' x 72' 16' 500 300 352 600 34

Amelia 1, 2 & 3 or 2, 3 & 4 7,392 77' x 96' 16' 700 400 472 700 45

Amelia 1 or 2 & 3 or 4 3,696 77' x 48' 16' 350 200 216 350 23

Amelia Foyer 2,821 31' x 91' — — — — 360 17

Ossabaw 1,440 30' x 48' 10' 144 56 80 147 —

Ossabaw A or B 720 30' x 24' 10' 60 32 40 66 —

Talbot 1,440 30' x 48' 10' 144 56 80 147 —

Talbot A or B 720 30' x 24' 10' 60 32 40 66 —

Sapelo 880 22' x 40' 10' 90 44 48 — —

Sapelo A or B 440 22' x 20' 10' 36 24 24 — —

Cumberland Ballroom 5,439 49' x 111' 15'/17' 572 323 320 600 34

Cumberland A 2,695 49' x 55' 15'/17' 253 140 160 300 16

Cumberland B 1,372 49' x 28' 15'/17' 120 64 64 150 —

Cumberland A & B 4,116 49' x 84' 15'/17' 450 228 256 425 25

Cumberland B & C 2,695 49' x 55' 15'/17' 253 133 160 300 16

Cumberland C 1,323 49' x 27' 15'/17’ 120 64 64 150 —

Conference 1 650 25' x 26' 10' 52 32 — — —

Conference 2 750 25' x 30' 10' 60 32 — — —

Conference 3 575 25' x 23' 10' 48 32 — — —

Conference 1 & 2 1,325 25’ x 56’ 10' 120 80 64 130 —

Magnolia Ballroom

Magnolia 1 or 5

Magnolia 2, 3, 6 or 7

Magnolia 4

Magnolia 1, 2 & 3 or 5, 6 & 7

Magnolia 1 & 2 or 5 & 6

Magnolia 1–4 or 4–7

Magnolia Foyer

Magnolia Garden

16,825

1,982

1,867

5,425

5,700

3,824

11,100

13,200

11,000

168' x 100'

57' x 34'

57' x 33'

54' x 100'

57' x 100'

55' x 67'

111’ x 100’

—

—

22'

22'

22'

22'

22'

22'

—

—

—

1,200

99

99

300

342

216

680

—

—

1,400

120

120

350

360

240

—

—

—

104

12

11

33

35

23

—

—

—

1,865

216

205

600

630

422

1,222

—

—

1,600

190

180

550

575

380

—

—

—

* See Conference Center floor plan for location.

SQUARE ROOM FOOTAGE DIMENSIONS BANQUET RECEPTION

Sandcastles Deck 1,056 22' x 48' 40 60

Oceanview Terrace — — — 150

Walker's Landing 3,825 45' x 85' 160 200

Magnolia Terrace and Garden* 11,000 — — —

8 Flags Patio* 3,600 — — 360

Oak Point Lawn 7,000 90' x 75' — —

Conference Center

Conference Center







8 Flags Patio* 3,600 — — 360

Oak Point Lawn 7,000 90' x 75' — —

Outdoor Venues

Meeting room capacities are determined by use of the “Arranger & Comfort Calculator,” a standardized meeting room capacity measurement system used by Meeting Professionals International.

SQUARE CEILING ROOM FOOTAGE DIMENSIONS HEIGHT BANQUET RECEPTION

Grand Pavilion 9,555 66' x 148' 10'/24' 400 800

Grand Pavilion

VERANDAHRESTAURANT

HERON EGRET

OSPREY IBIS

AMELIA RACQUET

PARK


SQUARE CEILING HOLLOW ROOM FOOTAGE DIMENSIONS HEIGHT THEATER CLASSROOM BANQUET SQUARE U-SHAPE

Egret/Heron 2,070 46' x 45' 10' 198 112 112 64 48

Ibis/Osprey 1,088 34' x 32' 10' 102 40 64 40 32

Courtside Club 1,543 42' x 37' 11' 150 64 — 48 36

Verandah Restaurant — — — — — 134 — —


Sandcastles I* 597 22'4" x 26'9" 8' 48 32 — 24 20

Sandcastles II* 518 19'10" x 26' 8' — — — — —

Sandcastles Deck 1,056 22' x 48' — — — 40 — —

* Located in the Sandcastles condominiums.

Racquet Park Conference Center

Sandcastles — Located in the Sandcastles Condominium

Notes

Notes

SUNRISE CAFE

SUNRISE TERRACE

LIVE OAK

LIVE OAK FOYER

HIBISCUSAZALEA

CHEF’SKITCHEN

SHOP

AMELIA HOTEL

MEETINGSPACE

SQUARE CEILING HOLLOW BOARD

ROOM FOOTAGE DIMENSIONS HEIGHT THEATER CLASSROOM BANQUET RECEPTION SQUARE ROOM

Azalea Boardroom 525 21' x 25' 10' — — — — — 16

Hibiscus Boardroom 589 19' x 31' 10' 50 24 — — 20 20

Live Oak 1,845 41' x 45' 10' 205 84 104 180 48 —

Oceanview Room 2,210 65' x 34' — — — 80 150 — —

Oceanview Terrace 3,600 120' x 30' — — — — 150 — —

Chef's Kitchen 852 33' x 25' — — — 40 65 — —

Sunrise Cafe — — — — — 225 300 — —

Sunrise Terrace — — — — — 60 100 — —

Live Oak Foyer 1,000 — — — — — — — —

*Available for hospitality functions.

SQUARE CEILING HOLLOW

ROOM FOOTAGE DIMENSIONS HEIGHT THEATER CLASSROOM RECEPTION SQUARE

Sandcastles I* 597 22' x 27' 8' 48 32 50 24

Sandcastles II* 518 20' x 26' 8' — — 40 —

Located within the Hotel

MAGNOLIABALLROOM

CUMBERLANDBALLROOM

CONFERENCE

AMELIA CONFERENCE

CENTER

1 2

AMELIA

BALLROOM

1. TALBOT2. OSSABAW

SAPELO

To Oceanside Wing

To Sunrise Wing

SQUARE CEILING 8 X 10 ROOM FOOTAGE DIMENSIONS HEIGHT THEATER CLASSROOM BANQUET RECEPTION EXHIBITS

Amelia Ballroom 11,165 77' x 145' 16' 1,000 600 696 1,000 68

Amelia 1 & 2 or 3 & 4 5,544 77' x 72' 16' 500 300 352 600 34

Amelia 1, 2 & 3 or 2, 3 & 4 7,392 77' x 96' 16' 700 400 472 700 45

Amelia 1 or 2 & 3 or 4 3,696 77' x 48' 16' 350 200 216 350 23

Amelia Foyer 2,821 31' x 91' — — — — 360 17

Ossabaw 1,440 30' x 48' 10' 144 56 80 147 —

Ossabaw A or B 720 30' x 24' 10' 60 32 40 66 —

Talbot 1,440 30' x 48' 10' 144 56 80 147 —

Talbot A or B 720 30' x 24' 10' 60 32 40 66 —

Sapelo 880 22' x 40' 10' 90 44 48 — —

Sapelo A or B 440 22' x 20' 10' 36 24 24 — —

Cumberland Ballroom 5,439 49' x 111' 15'/17' 572 323 320 600 34

Cumberland A 2,695 49' x 55' 15'/17' 253 140 160 300 16

Cumberland B 1,372 49' x 28' 15'/17' 120 64 64 150 —

Cumberland A & B 4,116 49' x 84' 15'/17' 450 228 256 425 25

Cumberland B & C 2,695 49' x 55' 15'/17' 253 133 160 300 16

Cumberland C 1,323 49' x 27' 15'/17’ 120 64 64 150 —

Conference 1 650 25' x 26' 10' 52 32 — — —

Conference 2 750 25' x 30' 10' 60 32 — — —

Conference 3 575 25' x 23' 10' 48 32 — — —

Conference 1 & 2 1,325 25’ x 56’ 10' 120 80 64 130 —

Magnolia Ballroom

Magnolia 1 or 5

Magnolia 2, 3, 6 or 7

Magnolia 4

Magnolia 1, 2 & 3 or 5, 6 & 7

Magnolia 1 & 2 or 5 & 6

Magnolia 1–4 or 4–7

Magnolia Foyer

Magnolia Garden

16,825

1,982

1,867

5,425

5,700

3,824

11,100

13,200

11,000

168' x 100'

57' x 34'

57' x 33'

54' x 100'

57' x 100'

55' x 67'

111’ x 100’

—

—

22'

22'

22'

22'

22'

22'

—

—

—

1,200

99

99

300

342

216

680

—

—

1,400

120

120

350

360

240

—

—

—

104

12

11

33

35

23

—

—

—

1,865

216

205

600

630

422

1,222

—

—

1,600

190

180

550

575

380

—

—

—







8 Flags Patio* 3,600 — — 360

Oak Point Lawn 7,000 90' x 75' — —

Conference Center

Conference Center







8 Flags Patio* 3,600 — — 360

Oak Point Lawn 7,000 90' x 75' — —

Outdoor Venues


SQUARE CEILING ROOM FOOTAGE DIMENSIONS HEIGHT BANQUET RECEPTION

Grand Pavilion 9,555 66' x 148' 10'/24' 400 800

Grand Pavilion

VERANDAHRESTAURANT

HERON EGRET

OSPREY IBIS

AMELIA RACQUET

PARK



Egret/Heron 2,070 46' x 45' 10' 198 112 112 64 48

Ibis/Osprey 1,088 34' x 32' 10' 102 40 64 40 32

Courtside Club 1,543 42' x 37' 11' 150 64 — 48 36

Verandah Restaurant — — — — — 134 — —


Sandcastles I* 597 22'4" x 26'9" 8' 48 32 — 24 20

Sandcastles II* 518 19'10" x 26' 8' — — — — —

Sandcastles Deck 1,056 22' x 48' — — — 40 — —

* Located in the Sandcastles condominiums.

Racquet Park Conference Center

Sandcastles — Located in the Sandcastles Condominium

Notes

Notes

SUNRISE CAFE

SUNRISE TERRACE

LIVE OAK

LIVE OAK FOYER

HIBISCUSAZALEA

CHEF’SKITCHEN

SHOP

AMELIA HOTEL

MEETINGSPACE

SQUARE CEILING HOLLOW BOARD

ROOM FOOTAGE DIMENSIONS HEIGHT THEATER CLASSROOM BANQUET RECEPTION SQUARE ROOM

Azalea Boardroom 525 21' x 25' 10' — — — — — 16

Hibiscus Boardroom 589 19' x 31' 10' 50 24 — — 20 20

Live Oak 1,845 41' x 45' 10' 205 84 104 180 48 —

Oceanview Room 2,210 65' x 34' — — — 80 150 — —

Oceanview Terrace 3,600 120' x 30' — — — — 150 — —

Chef's Kitchen 852 33' x 25' — — — 40 65 — —

Sunrise Cafe — — — — — 225 300 — —

Sunrise Terrace — — — — — 60 100 — —

Live Oak Foyer 1,000 — — — — — — — —

*Available for hospitality functions.

SQUARE CEILING HOLLOW

ROOM FOOTAGE DIMENSIONS HEIGHT THEATER CLASSROOM RECEPTION SQUARE

Sandcastles I* 597 22' x 27' 8' 48 32 50 24

Sandcastles II* 518 20' x 26' 8' — — 40 —

Located within the Hotel

Learning Lounge

Registration

Innovation Hall

say Cheese!Updating your ICE profile will allow

for the people you meet here to easily find you and connect with you

year-round. Members can build credentialing networks through the ICE website, searching for contacts by name, job title, company, or location. Put a face to your name to make networking that much easier and more personal post-conference.

Haven’t uploaded a photo to your ICE profile yet? Well, say cheese! ICE staff will be available to take your picture from 5:30 p.m. – 6:30 p.m. on Monday, November 11 in the Magnolia Foyer. We will email the file to you and provide instructions for easily uploading your photo.


Conference SpeakersLinda K. Anguish, SPHR, GPHRHuman Resources Certification Institute

Grady Barnhill, MEdNational Commission on Certification of Physician Assistants

Pam Beaton, BSAmerican College of Chest Physicians

Margaret Bent, PhDNational Board for Certification in Occupational Therapy

Brian Bontempo, PhDMountain Measurement, Inc.

Allen BrandtGraduate Management Admission Council (GMAT)

Christopher ButcherHeuristic Solutions

Carla Caro, MAProfessional Examination Service

Catherine Carter, MAAmerican Board for Certification In Orthotics, Prosthetics, and Pedorthics

Shannon Carter, CAECompetency and Credentialing Institute

Mark G. Christensen, PhDNational Board of Chiropractic Examiners

Shaun ConwayNational Board for Certification in Occupational Therapy, Inc.

Ida Darragh, CPMNorth American Registry of Midwives

Eric D’Astolfo, MAPearson VUE

Susan Davis-Becker, PhDAlpine Testing Solutions

Wade DelkApplied Measurement Professionals

Ed Dellert, MBA, RN, CCMEPAmerican College of Chest Physicians

Deborah L. DickinsonCrane Institute Certification

Philip Dickison, PhD, RNNational Council of State Boards of Nursing

Andrew Dwyer, PhD, MS, BACastle Worldwide

William Ellis, RPh, MSBoard of Pharmacy Specialties

Daniel EyobGraduate Management Admission Council (GMAT)

Lawrence Fabrey, PhDApplied Measurement Professionals

Sean FordDancor

Todd Galati, MACredentialing for the American Council on Exercise

Judi Gerstung, DCNational Board of Chiropractic Examiners

Jefferson Glassie, Esq.Whiteford, Taylor & Preston

Isabelle Gonthier, PhDFinancial Planning Standards Council

Paul Grace, MS, CAENational Board for Certification in Occupational Therapy

Scott Greene, BA, MEdCastle Worldwide

C. Lynne Grief, PhD, RN, CENBoard of Certification for Emergency Nursing

Peg Harrison, MS, RN, CPNPPediatric Nursing Certification Board

Carol Hartigan, MA, RNAmerican Association of Critical-Care Nurses Certification Corporation

Debra Hecker, RN, MBA, WCC, DWCNational Alliance of Wound Care

Sarah Pauly HughesAlpine Testing Solutions, Inc.

Chad Jackson, MS, RRT, CCMEPAmerican College of Chest Physicians

Natalie JuddBig Voice Communications

Cordell L. JungNCS Pearson, Inc.

Beth Kalinowski, MBAPrometric

Michael J. Klug, JDNational Certification Commission for Acupuncture & Oriental Medicine

Meredith Kuny, BACastle Worldwide

Richard Lawrence, MSNorth American Board of Certified Energy Practitioners

Mina LarsonNational Certification Commission for Acupuncture and Oriental Medicine

Tracy Lofty, MSA, CAECommission on Nurse Certification

E.W. LooneyBrightLink

Joselito Cornelio LualhatiGlobal Skills X-change

Mary Macomber, BA, JDSouth Florida Hunger Coalition

Sheila Mauldin, MNMExam Programs for the National Commission on Certification of Physician Assistants

Cynthia Miller Murphy, RN, MSN, CAEOncology Nursing Certification Corporation

Ryan MisnerNational Council of Architectural Registration Boards

Timothy Muckle, PhDNational Board of Certification and Recertification for Nurse Anesthetists

Karen Nason, CAERehabilitation Nursing Certification Board

Sandra Neustel, PhDNational Board of Examiners in Optometry

Bonnie Niebuhr, MS, RN, CAEAmerican Board of Nursing Specialties

Christine Niero, PhD Professional Testing, Inc.

Michelle Nolin, CPLP Informa Training Partners

Diana Patten, BACastle Worldwide

Irene PerezDepartment of Defense


William J. Rademacher, DCDoctor of Chiropractic

Aimee Hobby Rhodes, JDCFA Institute

Jan RobinsonCollege of Veterinarians of Ontario

Mickie RopsMickie S. Rops Consulting, Inc.

Melinda RoseGlobal Skills Exchange Corporation

Scott RussellAlpine Testing Solutions

Gary SchmidtCompetency and Credentialing Institute

Rachel Watkins Schoenig, JDACT, Inc.

Robin C. SeabrookNational Commission on Orthotic and Prosthetic Education

Lynne Shindoll, MAShindoll Assessment/Editorial Services

Francine Stanbery, MSEd, CAEBoard of Certification for Emergency Nursing

Michael Villaire, MSLMInstitute for Healthcare Advancement

Kory Ward-Cook, PhDNational Certification Commission for Acupuncture and Oriental Medicine

Lynn Webb, PhDTesting Consultant

Anjali WeberInstitute for Credentialing Excellence

Paul WerderLionHeart Consulting, Inc

Steven R. Whiteside, CO, FAAOPHanger Clinic

Ada Woo, PhDNational Council of State Boards of Nursing

Anthony Zara, PhDPearson VUE

Access at your fingertips!Download the official 2013 ICE Exchange mobile app by visiting your App Store or Android Market. You can also visit www.credentialingexcellence.org/MobileApp.

Feel free to create your own schedule based on your preferred conference sessions and activities. You can upload pictures, access the exhibitor directory, and keep in touch with your fellow attendees – all in the palm of your hand!

“Appy” Hour: Just before the Welcome Reception, stop by the Magnolia Foyer from 5:30 p.m. – 6:30 p.m. to learn about the app and its key features.

Questions? Visit the registration desk and an ICE staff member can walk you through how to get started.

Lawyers Who Understand CertificationWe keep the gears turning while you focus on your mission.

Co ChairsJeff Glassie 202.689.3156Eileen Johnson 703.280.9271Jon May 410.347.8781

www.wtplaw.com

With one of the largest Nonprofit practice groups in the nation, we help staff put their effort into their work, not legal issues.

Experienced advice on due process, ethics, disciplinary actions, tax-exemption, governance, , data security and privacy, contracts, ADA, antitrust, HR, intellectual proper-ty, and litigation.


Award HistoryICE Service AwardThe ICE Service Award recognizes those individuals who have displayed exemplary service and commitment to the organization, who have been instrumental in facilitating the achievement of the organization’s goals, and who have demonstrated a history of volunteer service in ICE.

2001 Michael Martin, Commission for Certification in Geriatric Pharmacy

2002 Maralyn Turner, NCCA Public Member2003 James Hogan, ACT, Inc.2004 David Swankin, Citizen Advocacy Center2005�� Joan�Knapp,�Knapp�&�Associates�International,�Inc.2006 Larry Early, Certification Consultant/Psychometrician2007 Richard�A.�Goldberg,�Goldberg�&�Associates,�Attorneys at�Law2008 Cynthia Durley, MEd, MBA, Dental Assisting National Board2009 Lawrence J. Fabrey, PhD, Applied Measurement Professionals2010 Francine Butler, PhD, Biofeedback Certification Institute

of America2011 Johnna Gueorguieva, PhD, Dental Assisting National Board2012 James Henderson, PhD, Castle Worldwide

Credentialing Industry Leadership AwardThe Credentialing Industry Leadership Award recognizes those individuals who have demonstrated innovative leadership in the field of credentialing and/or licensure by developing, implementing and researching programs or practices.

2000 Tom Clawson, National Board for Certified Counselors2001 James Henderson, PhD, Castle Worldwide2002 Paul Grace, MS, CAEß, National Board for Certification in

Occupational Therapy2003 Mary Smolenski, American Nurses Credentialing Center2004 Gary Smith, National Board for Respiratory Care, Inc.2005 I. Leon Smith, Professional Examination Service (PES)2006 Susan H. Eubanks, National Board for Certified Counselors2007 Lenora�G.�Knapp,�PhD,�Knapp�&�Associates�International,�Inc.2008 Melissa Murer Corrigan, Pharmacy Technician

Certification Board2009 Lynn D. Anderson, Joint Commission on Allied Health

Personnel in Ophthalmology2011 Cynthia Miller Murphy, RN, MSN, CAE, Oncology Nursing

Certification Corporation

Lifetime Achievement AwardThe Lifetime Achievement Award is presented periodically in recognition of lifetime achievement in the credentialing field. The award recognizes individuals whose vision, efforts, commitment, and contributions have advanced the credentialing profession.

1999 Dennis Faulk2000 Ben Shimberg 2010 William Hogan, Applied Measurement Professionals

Award WinnersICE Service Award

Paul Grace, MS, CAEPaul Grace is an innovative leader with more than twenty-five years of experience in the realm of personnel certification and accreditation. He is currently the President/Chief Executive

Officer of the National Board for Certification in Occupational Therapy, Inc. (NBCOT), a position he has held since 2001.

Mr. Grace has served as Chair of the National Commission for Certifying Agencies (NCCA) and three terms as President of the Institute for Credentialing Excellence (ICE). He is now serving as co-chair of the Main Committee for the NCCA Standards Revision initiative.

He was awarded his undergraduate and graduate degrees from West Virginia University.

Credentialing Industry Leadership Award

Denise D. Humphrey, MADenise D. Humphrey is the Deputy Director, Center for Development of Security Excellence (CDSE) Directorate, Defense Security Service (DSS). She serves as the senior security advisor

for the agency’s security education, training and professionalization programs, including oversight of the development of the Security Professional Education Development (SPeD) Program. She is currently the Chair of the Department of Defense Security Training Council (DSTC). She has played a key role in the development and implementation of the SPeD Certification Program, DoD’s initiative to professionalize the security workforce. Under her leadership, the Security Fundamentals Professional Certification (SFPC) became the first, federal government developed certification to become nationally accredited.

Ms. Humphrey graduated with honors from Western Maryland College with a Bachelor of Arts degree in Sociology with an emphasis in Criminal Justice. She holds a Masters of Arts degree in Security Management from the George Washington University.

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Learn about our credentialing services and see our new tools:

ProExam Write, for web-based item development

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National Commission for Certifying Agencies

ICE would like to welcome the following programs into its family of accredited programs. By achieving initial accreditation in 2013, these programs join the more than 270 programs that have been granted accreditation to date.

2012 NCCA Newly Accredited Programs (accredited November and December of 2012)•�Defense Security Service•� Security Fundamentals Professional Certification (SFPC)

•�American Board of Optometry•� Diplomate, American Board of Optometry (Diplomate,

American Board of Optometry)

•� American Board for Certification in Homeland Security•�Certified in Homeland Security Level Five (CHS-V)

•� National Board of Certification for Medical Interpreters•�Certified Medical Interpreter (CMI)

2013 NCCA Newly Accredited Programs•� American Board for Certification In Orthotics,

Prosthetics, and Pedorthics, Inc.•�Certified Fitter-mastectomy (CFm)•�Certified Fitter-orthotics (CFo)•�Certified Fitter-orthotics/mastectomy (CFom)•�Certified Fitter-therapeutic shoes (CFts)•�Certified Orthotic Technician (CTO)•�Certified Prosthetic Technician (CTP)•�Certified Prosthetic-Orthotic Technician (CTPO)

•�American Board of Industrial Hygiene•� Certified Industrial Hygienist (CIH)

•� American Board of Registration of EEG and EP Technologists•�Certification in Long Term Monitoring (CLTM)

•�Board of Medical Specialty Coding and Compliance•�Home Care Coding Specialist – Diagnosis (HCS-D)

•� California Association of Drinking Driver Treatment Programs•� Certified Alcohol and Other Drug Counselor (CAODC)

•� National Association of Healthcare Access Management•�Certified Healthcare Access Associate (CHAA)•�Certified Healthcare Access Manager (CHAM)

•� National Commission for Health Education Credentialing•�Master Certified Health (MCHES)

•�Society of Certified Retirement Financial Advisors•�Certified Retirement Financial Advisor (CRFA)

The mission of the NCCA is to help ensure the health, welfare, and safety of the public through the accreditation of a variety of individual certification programs that assess professional competency.

ICE is pleased to announce the one year anniversary of its accreditation program for assessment-based certificate programs (ACAP). Accreditation for education and training programs provides a third-party validation that programs have met recognized national and international standards for development, implementation, and maintenance of education and training.

Organizations interested in accreditation are invited to check out our website at www.credentialingexcellence.org/accreditation to understand the difference between certificate and certification; to download a copy of the NCCA or ICE Standards and application forms; and for the latest information including an overview of the application process, FAQs, and fee information.

Visit the Genius Bar in the Learning Lounge on Tuesday, November 12 from 4:30 p.m. to 6:00 p.m. and Wednesday, November 13 from 3:00 p.m. – 5:00 p.m. for an opportunity to ask questions and speak with accreditation experts.

Certified Association Executive (CAE) CreditsEarn or maintain the Certified Association Executive (CAE) credential by applying qualifying education from ICE Exchange as credit toward your CAE.

At the ICE Exchange, you may earn a maximum of 19.75 credits on qualifying education: Credit is calculated on an hour-for-hour basis, rounding down to the nearest quarter hour and excluding session breaks, and networking events.

Monday, November 11Pre-Conference Workshop: maximum 3 CAE credits total

Tuesday, November 12Opening Plenary (1.25), four concurrent sessions (1 each), Learning Lounge (1.5): maximum 6.75 CAE credits total

Wednesday, November 13CEO SIG (1.5), three concurrent sessions (1 each), Learning Lounge (2): maximum 6.5 CAE credits total

Thursday, November 14Research Summit (1.5), one concurrent session (1), Closing Session (1): maximum 3.5 CAE credits total

Note: ICE Exchange is not endorsed by or affiliated with the CAE program. For more information about the CAE credential, please visit www.whatiscae.org.

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Board of Directors ChairDenise Fandel, MBA, CAEExecutive Director National Athletic Trainers Association Board of Certification, Inc. (BOC)

Immediate-Past PresidentCary List, CA, CFPPresident and Chief Executive Officer Financial Planning Standards Council

Chair-ElectLinda Lysoby, MS, MCHES, CAEExecutive Director National Commission for Health Education Credentialing

Secretary/Treasurer Ronald G. HavlickExecutive Director Operating Engineers Certification Program

NCCA Chair Donald A. Balasa, JD, MBAExecutive Director, Legal Counsel American Association of Medical Assistants

Sustaining MemberLinda Waters, PhDVice President, Professional Associations Prometric

Elected Board Members Joan Campbell, CAEExecutive Director American Board of Multiple Specialties in Podiatry

Claudia Zacharias, MBA, CAEPresident and CEO Board of Certification/Accreditation International

Public MemberRebecca LeBuhnChair, Board of Directors Citizen Advocacy Center

Ex Officio Member Denise Roosendaal, CAEExecutive Director Institute for Credentialing Excellence

Program Committee ChairShannon Carter, CAECompetency and Credentialing Institute

Vice ChairSara Blair Lake, JD, CAEInternational Board of Lactation Consultant Examiners

William Ellis, RPh, MSBoard of Pharmacy Specialties

Bill West, MBAPearson VUE

Cynthia Noe, RNAmerican Association of Critical-Care Nurses

Daniel Breidenbach, PhDApplied Measurement Professionals

Donna HayesAlpine Testing Solutions

Jo Santos, RHIAAmerican Health Information Management Association

Linda Anguish, SPHR, GPHRHuman Resource Certification Institute

Mike Klug, JDNational Certification Commission for Acupuncture and Oriental Medicine

Nathan Thompson, PhDAssessment Systems Corporation

Sandra Greenberg, PhDProfessional Examination Service

Sharon LustigCastle Worldwide

Sherry MontgomeryAmerican Board of Optometry

2013 National Commission for Certifying Agencies ChairDonald A. Balasa, JD, MBAAmerican Association of Medical Assistants

Vice ChairChad Buckendahl, PhD Alpine Testing Solutions, Inc.

Public MemberMary F. Macomber, Esq., BA, JD

Elected CommissionersRon Kruzel, CST, MANational Board of Surgical Technology and Surgical Assisting

Darlene LeuschkeCommission on Paraoptometric Certification of the American Optometric Association

Todd Galati, MAAmerican Council on Exercise

ICE Board AppointeeDania Eter, MBACISCO

NCCA Psychometric AppointeesSandra Neustel, PhD National Board of Examiners in Optometry

Timothy J. Muckle, PhDNational Board for Certification and Recertification of Nurse Anesthetists

Brian Bontempo, PhD Mountain Measurement

General CounselPhilip O’Neill, JDJacobson Holman, PLLC

2025 M Street NW, Suite 800Washington, DC 20036Phone: 202.367.1165Fax: 202.367.2165www.credentialingexcellence.orginfo@credentialingexcellence.org

2013

EXCHANGE

Get Connected: ICE Member Community

save the Date2014 ICE ExchangeNovember 11-14, 2014Marriott San Antonio RivercenterSan Antonio, Texas

Documents

2013 ICE Exchange Conference Program