CHAPTER 4ICT & E-GOVERNMENT

ForewardAs per approved Strategy for the Department tabled in the County Assebly in 2013/2014, the County is moving in the right direction in its implementation to realize a digital economy in the medium-term (3-5 years), thus making it possible for the County to lead achievement of vision 2030 aspirations of our Nation. It is critical that for county to match programmes of the National government with vision to make Kenya middle-income knowledge-based economy, ICT (thought not devolved) has to play a critical pivital role in preparing this foundation.

The foundation basics for ICT were represented in the framework diagram below which was part of the ICT for Development Strategy approved by CAand a milestone:

The infrastructure is assumed to be entire ICT, but all other blocks are required to make County function efficiently. As reflected by County Budget allocation, the journey to achieve above building block has started, and as more resources (government and partners) come in, we expect to have much more impact in service delivery segment.

The next budget circle is expected to focus on automation of Revenue and other service segments such as e-health, e-agriculture and engagement of youth in delivery of ICT serviceIntroduction

This report gives a synopsis of the status of project implementation and assesses the performance of the Department of ICT & e-Government in the financial year 2013/2014.Reporting on project implementation creates awareness among stake holders and enables them to identify and review existing policy. Further, this reporting functions is part of governments efforts to promote openness, transparency and credibility as key components of the management of public resources. High on the agenda of the Department of ICT & E-Government is to ensure that efficiency is created in the delivery of public services through the application of ICT in all aspects of various sectors. As presented to the County Assembly Committee of ICT and E-Government, the Department had a Sector ICT Strategy Paper and Comprehensive Workplan which was presented way in advance, debated and approved by the Assembly.

1. Key development challenges

a) Exchequer Releases to the CountiesThe late releases of exchequers to the County Government can be cited as one of the major contributors to delay in projects. Though, this could be attributed to learning of various documentation and procedures, leading to late requisitioning to the Controller of Budget and hence release of funds.b) Procurement Delays due to Capacity ChallengesICT and E-Government was amongst the very first departments to develop tender specifications and documents, but due to overwhelming taunting tasks of evaluation and deliberations, awards to ICT tenders delayed to April 2014, making it hard to implement to completion any of the projects before June 2014. This will be overcome with new legal framework which allows each Accounting Officer (Chief Officer of ICT & E-Government) to form its procurement teams for purposes of fastracking the processes in this challenge area.

c) StaffICT and E-Government inherited 5 staff from then devolved units, hence was simple to determine needs and gaps in so far as staffing needs are concerned. The Unit was prompt in finalizing its organization structure in consultation with Department of Public Service Management and County Public Service Board with intension of recruiting the much needed staff in January 2014. Job Advertisement was concluded and put in local dailies in February 2014. This has been a matter within the Assembly since completion of the exercise was halted due to staff rationalization and wage bill management measures. As a department, we still insist that with hardly 5 staff, with scope of ICT investments and looking forward to development partner support, the Department is headed to a crisis in the near future.d) FundingICT is cross-cutting and require adequate funding during creation of foundations for systems and automation. Although the County allocated the Ksh 80 Million for development in year 2013/2014, this was not adequate for creating enabling building blocks to the sub-county and ward levels. ICT access should be new households as possible to make cost of doing and interacting with county as affordable as possible.

2. Scope of the report

This report is a careful analysis of project implementation by the Departmentof ICT & e-Government for the period 1st July 2013 30th June, 2014. In the report, we have analysed the implementation of our projects which are geared towards the achievement of our CIDP, to assess their performance.

3. Limitations of the report

As discussed above, various challenges were encountered in the financial year 2013/2014, which delayed though not impacted on implementation of targetted programmes of the Department.

The appointment of the Chief Officer, which happened in the 3rd Quarter of the Financial Year also led to observable challenges of staff acting on those positions to assist in the transition. The reporting procedures for the year 2013/2014 were erratic since the format for reporting on statutory reports was not standardized.4. Policy Review and Status of ICT Strategy Implementation

As presented in the ICT for Development Strategy of 2014/2018, the following pillars were considered guiding principles: Support policy formulation and other decision-making processes Effective resource allocation and utilization Efficiency in service delivery Stake-holder engagement, communication, and awareness Precision agriculture, quantifying and forecasting Development project tracking and monitoring Resource Mapping Accountability and public awarenessThe ICT Strategy 2014-2018 developed is in line with County Integrated Development Plan and is being used by the Department to guide the preparation of Departmental work plans and procurement plans, thus making it possible to track overall direction of ICT for development for the County.There is some limitation on legislation and regulatory role since these are someone considered national, but the department will be proposing some legislation concerning the voice and data providers in the county as well as the data infrastructure spread to ensure all parts of the county have access and sufficient quality of service.

5. Broad Outputs and Outcomes to be achieved during CIDP period(2013-2018)

ObjectivesStrategies

Objective #32:To create a policy and legal framework to guide integration of ICT in service delivery in County.1. Establish a County Policy and Strategy for ICT integration in service delivery.

2. Create an e-leadership capacity development framework

Objective #33:To integrate ICT in Countys development programme and operations.1. Establishing ICT infrastructure.

2. Building capacities of staff for ICT.

3. Integrating ICT in programmes and Operations and Programme.

Objective #34:To create a County Spatial Development Platform.1. To build a spatial infrastructure of the County

2. Create a capacity development framework and exchanges on best practices / success stories on spatial infrastructure development in collaboration with partners

Objective #35:To create a youth empowerment programme using ICT platform.1. Create a platform for collaboration amongst the youth

2. Hold capacity building session for youth in the County

3. Facilitate youth to create applications for service delivery

6. Implementation Progress

As observed, the Department is on course in implementing the Strategy presented to the County Assembly in 2013/2014 Financial Year. It is expected that various components will be attained as shown below:PolicyObjective/ StrategyTarget for 2013/2014Achievement for 2013/2014Future Targets

a. Legal FrameworkICT StandardsDraft StandardsFinalization and circulation

ICT Strategy for 2014-2018Developed and Presented to AssemblyContinuous update to reflect the achievements and challenges

Establish a mechanism for monitoring CIDPOnline Platform under development2014/2015 Finalize the Online tool for real time tracking of CIDP targets

b. Automation of Key Priority Aspects of the CountyInventory of IT Assets and SystemsDraft Report DoneFinal Report to be published

E-Staff ManagementAdoption of Online GHRIS where now County Staff should access payslips from www.ghris.go.ke2014/2015 will see all staff being trained on access and benefits of the online platform developed by National Government

Health Management Information SystemHardware Deployment in 5 Hospitals done and another 5 being prepared courtersy of development partners2014/2015 presentation of full resource disclosure from partners for forward to County Assembly for Adoption

HMIS System Procured by the County2014/2015 Full deployment and operational

E-RevenueTerms of Referrence for Procurement Done. A number of demos doneDue to budgetary constraints put for 2014/2015 financial years

E-recordsFile Profiling done in a web-based system in the County (System developed courtesy of USAID Development assistance).The same will be published for online access countywide via registry.uasingishu.go.ke

Surveillance SystemsCCTV for County Headquarters Established.2014/2015 prioritized installation in selected spots around the Town Market and Slaughter House.

Infrastructure DeploymentICT Equipment for new offices (Laptops, Tablets, Computers and Printers) supplied and installed2014/2015, Department to facilitate all other departments with specifications as they continue equiping all offices in the County.

LAN Installation at County HQs (under implementation due to Delay)LAN in Other HQ Offices, Sub-County and plans for Ward Offices

PABX, Modern Telephony and Teleconferencing established (under implementation due to Delay)Telephony to Sub-County and Wards for seamless communication as part of extension of County HQs (consideration for County Assebly Design to Ward Offices)

Servers and Data Storage (under implementation due to Delay)More Servers and Storage as Automation kicks off and use of CCTV

Data Centre Established (under implementation due to Delay)Establishment of Reduncancy / Data Recovery Site

Online Recruitment System (jobs.uasingishu.go.ke)Developed and Deployed for recruitment of Chief Officers, Sub-County Officers and Ward AdministratorsReports and further expansion to allow access for scrutiny

Online Budgetting Module for the County (treasury.uasingishu.go.ke)Online Capture of Budget and accurate reports; integrated to programme based budgetEnhance to allow budgetting to be done at ward level. Since functionality allows such undertaking. Allow monitoring of budget utilization using online votebook

c. County Enterprise Geographic Information System (GIS)Countywide GIS Assessment / Baseline ConsultancyEstablishment of GIS Baseline Datasets ongoingPublishing online of County Digital Maps with various indicators for development.Enterprise GIS linked with revenue system to be achieved in 2015/2016 financial year

d. Youth Empowerment using ICT toolsDocument Opportunities for Youth on ICT both in County and National GovernmentsListing of the opportunities and drafted. Internship Opportunities and Attachment to ICT Projects in County Done.2014/2015 Will emphasize on the reachout to youth on the opportunities.

Hold Youth Forum in the County and in UniversitiesForum held in University of Nairobi, University of Eldoret on ICT and other OpportunitiesAnnual Conference Sponsorship or participation on Empowering Youth on various opportunities.Engage Youth on establishment of an online platform for positive engagement with County Government.

e. Capacity BuildingE-leadership ProgrammeTrained various cadres of leaders on ICT literacy skills at RVVTI.Train all County Staff on ICT tools and applications of the CountyReachout to the households of the County on ICT tools and potential on household incomes

ICT Champions and Youth AgentsProgramme Developed but could not rollout due to financial constraintsRework in 2014/2015 and identify ICT Champion for each ward in the County

Staff Training80 Staff trained on various ICT skill areasContinue training the rest of the more than 2000 staff.

ICT Internship Programme EstablishedMore than 20 Interns engaged since August 2013. Attached to ongoing projects for skill transfer and academic attainment of respective institutions.Enhance Internship programme to include the sub-county offices and ward support especially after the revenue system in place.

Partnership and Outreach Programmes established Development Partnership in automation of health care services AfyaInfo and HiTech Development partners in the automation of revenue and service delivery segments by World Bank on-going Transparent information sharing for sharing and presentation to County Assembly as per Public Finance Management Act key Coordinate further other development partners for attainment of CIDP targets and programmes

f. Human Resource Management Staffing and Capacity DevelopmentRecruitment of more than 12 staffAdvertisement and closing of recruitment, awaiting interviews after clearance by County AssemblyRecruitment completion and capacity building on various skill areas for support of ICT investment in the County

7. Outputs and outcomes achieved in 2013/2014 period

OutputsOutcomes

1. Online Capture of Jobs for the County Efficiency of recruitment in the County Transparency in the recruitment process as audit trail is easily accessible Reduce costs of recruitment as advert is reduced in the dailies, and data capture is highly minimized

2. Online Budgetting Tool got the County Engagement of Departments enhanced with greater role and ownership Accurate and prompt adjustments reflected in the County Budget, thus efficiency in Budget Making process

3. ICT Staff Recruitment Advertisement of the various vacancies of ICT in February 2014 Await recruitment freeze for interview process to proceed

4. Interactive Dynamic Website and Official E-mails for the County Development and hosting within the County of the Website Highly delegated website allowing capture of information at departmental, sub-county and ward level Emails greated and used; plans to engage services for County Assembly for collaboration

5. World Bank Grant Application Successful made application and considered having become 3rd Overall for next stage Consultant expected in 1st October 2014

8. Projects implementation Status

As reflected in the last financial year, the County was delayed due to procurement processes and this led to late County Tender Process delay and hence late awards. This means most of the work begin before end of the financial year but are expected to be completed before end of October 2014.As explained in the Annexes (a), the major impact on project implementation was the delays in project tendering process due to systemic problems and capacity of the said unit to offer leadership to all departments on procurement process. As a county, the implementation of new Procurement Guidelines for Counties will go a long way in helping.As a remedy, the department has started the process early enough to enable beating deadlines on the procurement procedures and bottlenecks experience in the past fiscal year.9. Conclusions and Recommendations

ICT demands are ever increasing with limited budget assigned to this function, making it hard to meet the expectations of the residents and government. As a recommended best practice, ICT should be assigned a minimum budget of 5% of the development for it to provide direct impact of 2-5% GDP growth in the County. Currently, ICT was assigned Ksh 63.5 M of development budget (3.5%) which is by far below recommended national policy requirement.The County has positioned itself to be role model and offer services to counties in the region. As first and only County with a Data Centre and equipment to host critical applications such as Revenue Collection System, other Counties can rent the services hence becoming potential revenue stream for the County.

Annexes

a) Project Implementation MatrixS/No.Project NameActivitiesProject cost KESProject start dateExpected date ofCompletion

Monitoring IndicatorsAnnual Target(2013/14)Achievement in 2013/2014Remarks/comments

1. Construction of Data centre13,743,796.4104.09.201410.10.2014Data Center OperationalData Center EstablishedTender AwardedDelays in Procurement led to the late award and hence non-completion of this key project; expected to be achieved in 2014/15

2. Installation of CCTV at County Headquarters8,252,154.8828.07.201431.10.2014Installed CCTV Cameras; Surveillance use of camerasCCTV Cameras Delivered and Surveillance System InstalledCCTV Cameras Delivered to County Stores.Installation work pending and being undertaken awaiting Data Centre Completion

3. Installation of Local Area network at County Headquarters; Installation of teleconferencing facility at the County Headquarters; Installation of PABX and Modern Telephony System at the County headquarters33,000,00028.07.201431.10.2014LAN Installation at HQs;Teleconferencing Facilities Installed;PABX and Telephony Infrastructure InstalledLAN Installed at HQs;Teleconferencing Facilities Installed;PABX and Telephony Infrastructure InstalledOn-going installation worksDelays due to award challenges in procurement.

4. Establishment of County GIS Baseline Systems10,440,00027.06.201430.10.2014GIS Desktop Solution for updating County Maps;GPS and Printing Devices;GIS Software;GIS Training Manuals and Schedule;County MapsCounty GIS Baseline Systems EstablishedTender awarded and Preliminary Assement Report Presented.Ongoing work and expect the consultancy to conclude in 2014/2015 for use in next planning and budgetting cycle. 2015/2016 expected to expand features for enterprise GIS level for the County

5. Vehicle and Fleet Management System4,141,20028.06.201430.09.2014Vehicles Installed Tracking System;Monitoring Display Units / Web-based display of vehicles on County Map;Fuel Monitoring of County Vehicles

Vehicle and Fleet Management System Installed and OperationalTender awarded and Preliminary Presentation of the solution done.On-going work and expected that the solution will be completed in 2014/15 fiscal year.

6. Servers and Data Storage Devices4,813,7802013/201430.08.2014Server;Data Storage Server;Various Software and their LicensesServer Procured and Installed;Data Storage Server Procured and Installed;Various Software Supplied and Licenses verifiedTender awarded; Software DeliveredOn-going installation and testing in Countys Server Room

7. Health Management Information System12,552,828.6428.06.201410.02.2015HMIS Database;HMIS System;Number of Users Trained;Number of Technical Team Trained;Procurement of HMIS SystemTender Awarded.On-going customization and engagement of users in Development; Expect to fully implement and users trained in 2014/2015

b) CIDP Matrix Status UpdateStrategic ObjectiveActivityStatusEstimated Project cost KESDate StartedExpected date ofCompletion

Monitoring IndicatorsAnnual Target(2013/14)

1. To develop and promote ICT Capacity Building across all levels of management and operations

1.1 Develop Capacity on e-leadership in the County

Facilitate identification, acquisition and distribution of ICT technologies for managementUndertake needs assessment 80% - ICT needs assessment at the County Headquarters done

Develop specifications and request for procurement of items identified 100% - Specifications for all categories of ICT equipment developed

Procurement of items 70% - ICT Items procured for all senior management CECs, Chief Officers, Sub County administrators, Public Service Board and other senior managers

Distribution of items to UG Executive and Senior Management 70% - ICT items already distributed to all CECs, Chief Officers and other senior management

Facilitate capacity building of executive and senior management of Uasin Gishu County on ICT integration for service deliveryUndertake ICT skills needs assessment ICT Skills management undertaken Training planned for all sub county administrators, ward administrators and directors and secretaries

Identify and customize training manuals and training institution to partner implement the programme Syllabus and training content developed with a local training institution

Production of ICT Manuals

Undertake training programme

Facilitate Capacity Building for all Staff of Uasin Gishu County on ICT literacy skillsUndertake ICT skills needs assessment ICT training for secretaries and sub county administrators planned.

Production of ICT Manuals In progress

Undertake training programme for staff of Uasin Gishu County

1.2 Facilitate ICT Championship Programme in Uasin Gishu County

Identification and inventorying of ICT Champions Across all levels in the County (HQs Departments, Sub-County, Wards, Secondary Schools, Primary Schools and Institutions of Higher Learning)Develop a concept for approval by Executive on ICT Championship as a means for driving innovation and change processes Concept development in progress

Facilitate platform for sharing on ICT Championship with stakeholders In progress

Undertake identification of key persons and capacity building to be change agents using modern tools and techniques in service delivery across all sectors of Uasin Gishu County

Facilitate a platform for information exchange and empowerment of ICT Champions

Facilitate one annual ICT Integration Conference in the CountyIdentify a committee to organize the Conference Process initiated

Undertake conference preparation and resource mobilization of the same (e-education, e-health, e-agriculture, e-government, e-biz etc.) Process initiated

Guest invitation and conference launch

Identify ICT tools for ICT Champions and mobilize resources for continuous equipping of the teams

1.3 Develop a Youth Empowerment Programme using ICT toolsDevelop an executive brief for approval

Develop a youth empowerment training strategy

Facilitate youth training on Empowerment Programme using ICT ToolsIdentification of youth across the County (wards)

Facilitate preparation and production of manuals for empowering youth using ICT tools

Undertake training programmes for youth in the County

Facilitate various youth groups on opportunities in wealth creation in the CountyIdentify various opportunities for youth within and without the County

Create youth groups to undertake various initiatives towards service provision in the County

Provide facilitation of youth by role models in the business industry, ICT industry, economic and academia

Create appropriate youth forum for engagement in influencing policy and support of youth agenda in the CountyIdentify group of youth to coordinate the youth forum

Facilitate creation of an online platform for information sharing amongst the youth

Create linkages for youth interaction with other networks nationally and globally

2. To establish E-Services and Innovations for efficient service delivery in the County

2.1 Geo-Spatial Information System for Uasin Gishu County Developed

Geo-Spatial Forum for Uasin Gishu CountyPrepare and present an Executive Brief on Uasin Gishu Geo-Spatial Framework

Form a Geo-Spatial Committee for Uasin Gishu County

Identify partners both local and globally to facilitate establishment of Uasin Gishu Geo-Spatial Development Plan (benchmarking)

Document Geo-Spatial Information Resources for Uasin Gishu County

Produce Various Maps for Uasin Gishu County

Establish Geo-Spatial Information SystemPrepare Terms of Reference for Procurement of Consultancy Services

Tendering for the Consultancy for establishment of Basic Framework Geo-Spatial Information System

Implementation of Geo-Spatial Information System for Uasin Gishu County

Procurement of Geo-Spatial Infrastructure Support Tools (Plotter and Software)

Establish a unit to facilitate update of the Geo-Information System for the County

2.2 E-Revenue System Operationalized and Established

Process Documentation and System Audit of Existing Revenue Systems in the County (LAIFOMS)Undertake system review of existing systems and prepare ToRs for its review

Tender or engage youth in the re-design of an online E-Revenue Solution for the County

Documentation, Testing and Pilot Implementation of E-Revenue

Implement E-Revenue SystemTraining of County Revenue Officers on Module functions

Implement the Online Revenue Collection System in the entire County

Implement Third Party Module (E-Registry, E-Billing and E-Receipting)

Integrate E-Revenue to Geo-Spatial Framework of the County

Implement Real-Time Revenue Monitoring Tools and Framework

2.3 E-Agriculture Support Systems Developed, Implemented and Commissioned

Process Documentation and System Design to Support Monitoring of Agriculture and Livestock Extension ServicesUndertake system review of existing systems (including physical process) and prepare ToRs for its review

Tender or engage youth in the re-design of an online Extension Services Solution for the County

Documentation, Testing and Implementation of E-Agriculture Extension Services

Process Documentation and System Design to Support Dairy Productivity ServicesUndertake process review of existing dairies in the County and prepare ToRs for system design

Tender or engage youth in the re-design of an online Dairy Productivity Management Online Solution for the County

Documentation, Testing and Implementation of E-Dairy Solution

2.4 E-Health Support Systems Operationalized

Process Documentation and System Design to Support Health Care Services in the CountyUndertake system review of existing systems (including physical process) and prepare ToRs for its reviewDone

Tender or engage youth in the re-design of an online E-Health Solution for the County Health FacilitiesDone

Documentation, Testing and Implementation of E-Health SolutionOngoing

2.5 E-Transport Management Systems Operationalized

Process Documentation and System Design for Management of Transport Services in the CountyUndertake process review of County's Transport System and prepare ToRs for its review

Tender or engage youth in the re-design of an online Transport Management Solution for the County

Documentation, Testing and Implementation of E-Transport Solution

Tracking System for County Moveable AssetsInventory of all high-value moveable assets in the County (vehicles, equipment, machinery etc.) Process tendered for.

Tender for provision of Car Track and Route Tracking System for movement of all County Moveable Assets.

Documentation, Testing and Implementation of Tracking Solution

Maintenance of Tracking System

2.6 E-Staff Management Systems Operationalized

Customization of GHRIS for use in Staff Management of the County (www.ghris.go.ke)Undertake GHRIS Review in a view of implementing in the County as a Pilot to Counties

Implement Government Human Resource Information System (GHRIS) for HR Management

Customization to include County Specific HR Functions

3 To establish robust infrastructure to support ICT4D programme

3.1 Datacenter for the County established

Design, Build and Operationalize a Secure Data Center for the CountyPrepare Terms of Reference for Procurement of Services

Tender for Establishment of a modern Data Center: a) Raised Floor, Sealed Exterior Openings and Air-Conditioning

Tender for Establishment of a modern Data Center: b) Fire Detection, Extinction/Suppression system, Alarm/SMS System

Tender for Establishment of a modern Data Center: c) CCTV Management Solution (Data centre, HQs and Key Installations); Intrusion Detection and Alarm/SMS Integration

Tender for Establishment of a modern Data Center: d) Clean Power Installation -UPS (Within Data Centre and Expansion to Cover the Main Administration Block)

3.2 Establishment of Local Area Network for County Offices and Connectivity enhanced

Design, Build and Operationalize a Secured Local Area Network (Data and Power) for the County OfficesPrepare Terms of Reference for Procurement of Services Done

Tender for Structured Cabling LAN: a) HQs Done

Tender for Structured Cabling LAN: b) Other Sites Done

Maintenance of LAN Infrastructure (Switches, Power and Cables) Done

Provision of Reliable and Stable Connectivity for all County OfficesPrepare Terms of Reference for Procurement of Connectivity Services

Tender for External Bandwidth (10Mbps 40 Mbps)Done

Tender for Inter-Connection Solution to link HQs to various blocks including Sub-County and Ward Station Not yet done

3.3 Servers and storage for data and safe keeping of digital resources established

Servers to support required computing services acquired and installedPrepare Terms of Reference for Procurement of equipment Done

Tender for supply, installation and commissioning of adequate server facilities Done

Maintenance of Servers Tender process initiated

Data Storage Facilities acquired and installedPrepare Terms of Reference for Procurement of equipment Done

Tender for supply, installation and commissioning of adequate data storage facilities Done

Maintenance of Storage Done

3.4 Software for office productivity and server operations acquired and installed

Office productivity software to support all services acquired and installedTender for supply, installation and training on use of office productivity software (Office Suite, Page Maker, Adobe Suite)

Maintenance of Licenses / Subscription

Specialized software to support unique services acquired and installedTender for supply, installation and training on use of specialized software (ArcGIS, AutoCAD, SPSS)

Maintenance of Licenses / Subscription

Security (Anti-Virus) software to protect County digital resourcesTender for supply, installation and training on use of Corporate Anti-Virus (Symantec or Kaspersky)

3.5 Computing Devices for Office Users and Managers acquired and installed

Improved staff: computing device ratio, with emphasize on shared services approach (printers etc.)Inventory of all IT Equipment and needs assessment

Procurement of various IT equipment to support service delivery Done

Maintenance of IT equipment and services Procurement process initated

Improved user appreciation of ICT solutions above through contracted servicesTerms of reference for consultancy services on various ICT services or solutions

Procurement of consultancy for configuration and tuning of user accounts management and security of digital resources (Domain hardening)

Procurement of consultancy for configuration and tuning of e-mail solutions for mobile devices and schedule management (calendaring and booking of facilities)

3.6 Communication framework for the County established

Establish a Messaging infrastructure and facilitative use policyProcure Messaging Solution to accommodate all County Staff

Maintain Messaging Solution Licenses

Facilitate policy and use of social media and networking for data and information dissemination in the CountyPolicy on utilization of social media and networking for advancing County programmes.

Create and maintain social media and network platforms for County use.

4 Established appropriate institutional framework to support ICT4D Programmes

4.1 Establish appropriate ICT4D Structure

Establish a structure for ICT4D Department for effective and efficient service deliveryIn line with County Integrated Development Plan, create in consultation with PSM appropriate structure that allows scalability

Create Job-description for various cadre required for delivery of services in the department

Recruitment of staff (Costed in PSM)

Capacity build staff within the ICT4D Department to deliver on the mandateManagement Courses (MA Project Management, ITIL, PRINCE2, PGCPM)Process initiated

Technical Courses (Visual .NET + SQL Reporting,)

Helpdesk Courses (LAN Support, Service Management SW, etc.)