Pusnes life cycle support

Dear customer

The focus of Pusnes life cycle support has changed during the last five years. While the previous focus was on the North Sea, we have now become a worldwide player. The market has changed and so have we. In 2007, we established the first operation support centre for Pusnes equipment in Singapore, and today we have operation support centres in Brazil, USA, United Arab Emirates, South Korea and China.

Our main focus for the coming years is to develop our international operation support centres into support centres with fully fledged services.

Our global support network has grown and will keep growing considerably. Our aim to develop local services to be closer to our customers ensure fast and reliable service to you.

Our goal is to provide optimal return on your investment by providing quality products, service and solutions.

We believe that commitment to continued research and development while providing quality life cycle support is the key to maintaining a leading position in the world market.

Preben Liltved, Vice President, Pusnes life cycle support.

Products and services

Our customers can rest assured for their Pusnes and Porsgrunn equipment, they choose not only spares, products and services but also a reliable long-term business partner.

MacGregor life cycle support aims to be with you all the way. We are focused and committed to exceeding ourselves in order to provide the best ser vice. We have an established worldwide lifecycle network which provides not only spare parts, but also smart global solutions.

Our services on a global basis include:• Customer service• Overhaul and modification services• Training courses• Lifecycle engineering• Worldwide support through regional support centres• Commissioning• Repair and maintenance• Retrofit • Spare parts

Our service growth has been built on innovative technology and satisfied customers. Working in close cooperation with our customers is important to us.

Pusnes™ offshore mooring system onboard Aker Barents drilling rig.

Worldwidesolutions

Our operation support centres are strategically located in order to provide Pusnes life cycle support nearer to our customers and the ultimate point of demand.

Locations• Norway• United Arab Emirates• Brazil • Singapore• South Korea• China • USA (GoM)

MacGregor life cycle support draws upon local resources, skills and expertise in all the regions we operate in. To meet this challenge and develop our high standard of service, we are continuously building up our local service infrastructure by expanding our global network.

We at MacGregor value our customers and understand the importance of being availble, when needed. Being close to where our customers are, is crucial to successfully support our customers’ business for optimum equipment availability.

Upgrade on Borgholm Dolphin.

Pusnes operation support centresMacGregor’s Pusnes operation support centre in Arendal is the originating point for all Pusnes operation support centres around the globe.

NorwayOur commitment to meet our customers’ high expectations today and for the future keeps us aiming forward. We aspire to be the best we can be at what we do; delivering results in a joint effort. Knowledge, experience and dedication makes us team players with manufacturers, suppliers, customers and operation service centres around the globe.

Pusnes life cycle support assists customers in identifying their needs, providing not only spare parts but also support, training and solutions to fit the needs of each customer. Our aim is to be the preferred partner.

All our operation support centres offer:• Tailor-made service and maintenance agree ments• Around-the-clock service for original parts with a 12 month guarantee• Original spare parts with fast and efficient delivery worldwide• Competitive prices• Highly skilled service personnel• On-site inspections• Personnel training• Commissioning• Retrofit• Technical support

PusnesTM deck machinery. PusnesTM offshore mooring systems. PusnesTM offshore loading systems.

These are some of the systems we serve:

Middle EastMore and more vessels with Pusnes equipment are trading in the Middle East, and an increasing number of ship owners choose Middle Eastern yards for drydocking and repair. We are proud to say that our activity in Fujairah, UAE, has increased over the last couple of years. In order to be there for our customers where and when they need us, we have established an operation support centre.

SingaporeOur operation support centre in Singapore has access to an internet-based e-commerce system owned by the Maritime and Port Authority of Singapore. With this system, we can identify all the vessels with Pusnes™ equipment coming into the Singapore area, and supply spare parts and service wherever the need occurs. Pusnes life cycle support in Singapore serves the Far East and South East Asia. In addition to carrying out service and warranty work, we perform onboard inspections.

Commissioning job on PetroRig 3, Jurong Shipyard.

Anchor Windlass unit on Aker Barents drilling rig. In-house technical expertise provides customers with safe, integrated and cost-effective solutions.

South KoreaThe main purpose of our operation support centre in Korea is to carry out local commissioning for Pusnes™ deck machinery, delivered to Korean yards. This operation support centre is able to further assist our customers around the globe on all spare parts and modification requests.

ChinaPusnes is a well established name in China, and although competition is tough, many shipyards prefer using Pusnes™ deck machinery. The main focus of our operation support centre in China is to assist new building yards and ship managers during installation, commissioning, dry docking and repair.

RamWinches installed on spar platform Constitution.

BrazilOur operation support centre in Brazil was established in order to provide life cycle support to the increasing number of Pusnes mooring and loading systems in South America. We extend our services to customers in this area and its surroundings in order to serve all types of requests.

USAThe growing market and demand for our presence in the Gulf of Mexico were key factors in developing an operation support centre in Houston. We focus on marketing, business development, sales and customer support, primarily for the offshore market in the Gulf of Mexico. This support centre also carries out service and inspections on mooring and loading systems on both the east and the west coast of North America.

RamWinches installed on spar platform Perdido.

Pusnes academyThe Pusnes academy was founded in January 2009. The academy offers a number of product specific operator courses. These courses are available for the entire Pusnes product range and include theory, operation, and hands-on experience.

The training courses facilitate the day to day work for all maintenance and operating personnel, giving you, as our customer, the ultimate return on your investment.

Although our products are designed for long-term operation, proper maintenance and service including replacement of consumable parts is essential. This ensures long-lasting operational equipment that will eliminate vessel downtime and reduce life span cost.

The practical part of the course takes place in the workshop, right next to our office. With its scenic surroundings from the Tromøy island in Arendal, and top class modern facilities, we are confident that you will find this a perfect learning environment. Courses can also be arranged in other locations on request.

We take personal responsibility for health, safety, and the environment. Health for personnel through all phases of the product lifetime is important to us. We believe in safety to reduce risk of accidents and to achieve reliable operations. We focus on environmental awareness through all aspects of operation, and we continuously develop environmentally sound solutions. We focus on these factors because we care about people, the environment and our customers.

Health, safety,environment and quality

Engaged Pusnes’ Senior Service Engineer gives rig crew in Gulf of Mexico instruction on how to operate and properly maintenance our systems.

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MacGregor offers world leading engineering solutions and services for handling marine cargoes and offshore loads.The scope of our integrated packages is growing and now also includes Hatlapa, Porsgrunn, Pusnes and Triplex products. www.macgregor.com

MacGregor is part of Cargotec. Cargotec’s class B shares are quoted on NASDAQ OMX Helsinki.

Published by MacGregor. Copyright © MacGregor August 2014. All rights reserved. No part of this publication may be reproduced, stored, photocopied, recorded or transmitted without permission of the copyright owner.

Competence centre

MacGregor Pusnes ASPO Box 732, StoaNO-4808 ArendalNORWAYTel: +47 37 08 73 00Fax: +47 37 08 65 50

Operating support centres

North America

MacGregor Pusnes AS, USA10723 Rockley RoadHoustonTX 77099, USATel: +1 713 434 8975Tel: + 1 713 437 3423 (Direct)Mobile: + 1 832 630 0112

South America

MacGregor Pusnes AS, Brazilc/o Aker Solutions do Brazil LtdaRua do Russel, 804, 6° andar, GlóriaRio de Janeiro, RJBRAZIL CEP 22210-010Mobile: +55 22 9283 5650

Middle East

MacGregor Pusnes AS, UAEPlot No. 33, Port of FujairahPO Box 2501FujairahUNITED ARAB EMIRATESTel: +971 9 228 2338Fax: +971 9 228 1898Mobile: +971 50 433 7750

Asia

MacGregor Pusnes Korea Co. Ltd.837, Daera-Ri, Gijang-EubGijang-GunBusan 619-903SOUTH KOREATel: +82 51 720 6200Fax: +82 51 720 6230Mobile: +82 10 6583 7748

MacGregor Pusnes AS, Singapore15 Tukang Innovation DriveSingapore 618299SINGAPOREMobile: +65 9231 6890

MacGregor Pusnes AS, China12F International Capital Plaza1318 North Sichuan RoadShanghai 200080P.R. CHINATel: +86 21 2606 3000Fax: +86 21 63912276