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Bahrain Experience with Broadband Quality of Service. Eric Dunand. 2014 . A small clarification before we start. Kingdom of Bahrain. Some context information. 765 Km2 1.2 Million inhabitants 11 Million visitors in 2012 Island = surrounded by water & surrounded by neighbors - PowerPoint PPT Presentation
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2014
BAHRAIN EXPERIENCE WITH
BROADBAND QUALITY OF SERVICE
Eric Dunand
A small clarification before we start
Kingdom of Bahrain
Some context information
765 Km21.2 Million inhabitants
11 Million visitors in 2012Island = surrounded by water& surrounded by neighborsAverage Temp 30 C (Peak 50 C)Home US Navy 5th Fleet
Telecom operators in the Kingdom of Bahrain
vvv
Fixed Broadband
Test methodology
Service view
Access
Network
CPE
Service platforms Service platforms
Test methodology
Service
Objective: Benchmark focused on qualitative assessment of end to end services from an end user
point of view
CPE Service platforms
Test methodology (Fixed Broadband example)
Public server
Remote test
server
Probe 1
Probe 2
Service 1
Service 2
Local test
server
Tests covers: FTP Upload/Download, HTTP Cached / non Cached,Echo reply (Ping) and DNS resolution time
Location 1
Location 2
Public Internet
Test methodology – multiple test targets
Test methodology – multiple tested services
Fixed Broadband
Measurements performed by the Authority
Performance of a 2 Mbps fixed Broadband service
2011 2012 20130
0.5
1
1.5
2
Service performance evolution(industry average)
Download Mbps
Upload Mbps
Mbp
s
Performance of a 2 Mbps fixed Broadband service
January 2014 February 2014 March 2014
Performance is a dynamic phenomena
Performance of a 2 Mbps fixed Broadband service
January 201424h view
Performance of a 2 Mbps fixed Broadband service
January 2014Continuous
Performance of a 2 Mbps fixed Broadband service
Choice of results presentation is very important
Performance of a 2 Mbps fixed Broadband service
Focus on one day
Performance of a 2 Mbps fixed Broadband service
FALCON cable fiber break between Egypt and Oman about 10 Km from Cable Landing Station
Focus on one day
Counter-intuitive performance can be detected an analyzed
Fixed Broadband
Measurements provided by the Operators
Billing (ETSI EG 207 769 & 5.9)
q1 2011
q2 2011
q3 2011
q4 2011
q1 2012
q2 2012
q3 2012
q4 2012
q1 2013
q2 2013
q3 2013
q4 2013
0.00%0.20%0.40%0.60%0.80%1.00%1.20%1.40%1.60%1.80%
Internet -Account complaint rate
q1 2011
q2 2011
q3 2011
q4 2011
q1 2012
q2 2012
q3 2012
q4 2012
q1 2013
q2 2013
q3 2013
q4 2013
00.5
11.5
22.5
33.5
4
Internet Account complaint resolution time (days)
Last two quarters increase is driven by incumbent longer resolution time
Temporary peak linked with WiMax radio network issue
Faults (ETSI EG 201 769 & 5.2)
q1 2011
q2 2011
q3 2011
q4 2011
q1 2012
q2 2012
q3 2012
q4 2012
q1 2013
q2 2013
q3 2013
q4 2013
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
14.00%
16.00%
Fault rate - Internet
q1 2011
q2 2011
q3 2011
q4 2011
q1 2012
q2 2012
q3 2012
q4 2012
q1 2013
q2 2013
q3 2013
q4 2013
0.0010.0020.0030.0040.0050.0060.0070.0080.0090.00
Fault repair time - Internet (hours)
Peak due to radio frequency issuewith one WiMax network
Step due to WiMax fault rate
Industry average without the ISP remains below 5%
Service supply time (ETSI EG 769 & 5.3)
q1 2011
q2 2011
q3 2011
q4 2011
q1 2012
q2 2012
q3 2012
q4 2012
q1 2013
q2 2013
q3 2013
q4 2013
0.000.501.001.502.002.503.003.504.004.505.00
Service supply time - Internet (days)
q1 2011
q2 2011
q3 2011
q4 2011
q1 2012
q2 2012
q3 2012
q4 2012
q1 2013
q2 2013
q3 2013
q4 2013
0.00
1.00
2.00
3.00
4.00
5.00
6.00
Service supply time - Telephone line Residential (days)
Used as comparisonVolatility with WiMax technology changeand some radio frequency issues
Telecom operators in the Kingdom of Bahrain
Mobile Broadband
Measurements performed by the Authority
Mobile service coverage compliance
The audit consisted of a drive test throughout pre-defined path to measure the outdoor coverage of the population in the Kingdom via an accessibility test.
Mobile Broadband service access
Year on year data allows for performance comparison
Mobile Broadband service performance
Performance is tested for HTTP and FTP also this is usually transparent to the end user
Mobile Broadband service performance
Test environment choice can lead to very different results
Dongle test performed to:Server in Bahrain BlueServer in India Red
No congestion on links or Mobile network
Default dongle TCP window size used impacting performance due to increased latency to reach server in India i.e. link idle while waiting acknowledgment packet.Performance improved by increase of the TCP window size.
Mobile Broadband
Measurements provided by the Operators
Unsuccessful call setup
The percentage of unsuccessful calls has decreased to become in average below 1%
Mobile to Fixe Mobile to Mobile
Dropped calls
The percentage of dropped calls is slightly higher however remains well below 1%
Mobile to Fixe Mobile to Mobile
Thank You..!