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Travel business on-lineTravel business on-line
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Learning ObjectivesLearning Objectives
• To know the trend of E-business in the travel and tour industry.
• To know how travelers use technology.
• To know the impact of technology on the travel industry.
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It’s the internet timeIt’s the internet time
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It’s the internet timeIt’s the internet time
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It’s the internet timeIt’s the internet time
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It’s the internet timeIt’s the internet time
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It’s the internet timeIt’s the internet time
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How travelers use the NetHow travelers use the Net
• Searching for information about destinations.
• http://www.lonelyplanet.com
• Searching for and booking flights
• http://expedia.com
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How travelers use the NetHow travelers use the Net
• Finding the right hotel• http://www.all-hotels.com/• Rent a car• http://www.hertz.com/• Plan a tour• http://www.mtsobek.com• Contact anyone while on a trip• Finding special services• http://www.gaykeywestfl.com/accommod.html
– http://www.dts.org– http://cyber-adventures.com/
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Travel industry on-lineTravel industry on-line
• Travel suppliers are employing the Net to extend their reach and convey content in an emotional way.
• http://www.mtsobek.com
• Suppliers use Net to introduce the product in a more attractive way.
• http://disney.go.com/Disneyland/
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Travel industry on-lineTravel industry on-line
• Net allows the travel suppliers to reach travel buyers without having to go through layers of intermediaries.
• http://www.cathay-usa.com• E-ticketing
– Instead of a paper ticket, we will email the traveler a receipt listing all his booking details. At the same time, all that information is also stored in airline’s computer, so the traveler would need only to present his passport at the airport check-in counter before departure in exchange for a boarding pass.
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Sites of travel agencies based in Sites of travel agencies based in SingaporeSingapore
• http://www.4windstravel.com/
• http://www.anglofrench.com.sg/
• http://www.chanbrothers.com.sg/
• http://www.corporate.com.sg/
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Consider the following questionsConsider the following questions
• How do travelers use the internet?• What is the limitation of using the internet
for planning trips?• What are the impacts of internet on the
travel industry?• Does internet bring opportunities or
threats to travel agencies? Why?• What should travel companies do in
order to survive and grow?
