2015-2016Annual Report

Bringing Care and Community Together

2 MacNeil Court, Kanata, Ont. K2L 4H7Phone: 613-591-3686 Fax: 613-591-2501 TTY: 613-591-0484 BN: 12821 9201 RR 0001 info@wocrc.ca www.wocrc.ca

WOCRC.CRCOO

@WOCRC_CRCOO

2 3

Message from the Executive Director and Board Chair

• AgrantfromtheRuralOntarioInstitutewhichresultedinadiscussionbyover300WestCarletonresidentsandcommunitypartnersregardingtheneedsofseniorslivinginruralwestOttawa;

• SupportsprovidedtolocalcommunitygroupssponsoringSyrianrefugeesandworkwithOttawapartnerstosupportgovernment-assistedrefugees;

• Our229volunteerscontributed30,280hoursofservice;

• AsuccessfulrecruitmentandorientationofsixBoardMembersledwaytothecontinuedstrengthinthegovernanceandleadershipfortheCentre;

• SignificantdiscussionregardingtheBoardadvocacyroletoensurethecontinuedsuccessoftheWOCRC.

Weknowthereismoretobeaccomplishedandwewillfacenewchallengesinthecomingyear,butweareconfidentthatbycontinuingtoworktogetherwewillmeetthesechallenges.Pleasejoinusincelebratingour30thanniversarythisyearaswecontinuetochangeourpartoftheworld.

Sincerely,

CathyJordan RobertBourgeois

Thirtyyears!It’stheamountoftimetheWesternOttawaCommunityResourceCentre(WOCRC)hasworkedtoimprovethelivesofresidentsinwesternOttawa.ThisworkcannotbedonewithoutthehelpofastrongBoardofDirectors,dedicatedstaff,committedvolunteers,caringlocalpoliticians,generousdonors,supportivefunders,engagedcommunitymembersandlike-mindedpartners–allofwhomhaveworkedtogethertomakeourpartoftheworldabetterplace.Theinvolvementofthesecaringpeoplehasledtomanysuccessesin2015-2016tocelebrate:• Acentre-widehealthequitytrainingforBoard

Membersandstaff,leadingtoagreaterunderstandingofbarriersfacedbyresidents;

• TheintroductionofanLGBTQ+youthdrop-in–fondlynamedtheQueerios.ThisgroupwasinstrumentalinplanningthefirstPrideeventheldinKanataandwasrecognizedbytheOttawaChild&YouthInitiative’sGrowingUpGreat–SafeandCaringEnvironmentAwardfortheirwork;

• LeadershiponseveralinitiativesincludingtheimplementationoflocalHealthLinks;

• AnewpartnershipwithAlgonquinCollegeandtheChamplainLocalHealthIntegrationNetworkinwhichtheWOCRCopenedanAdultDayProgramattheCollege.ThisnewprogramprovidesmuchneededservicetoindividualswithdementiaandalsooffersreallifecommunityexperiencetotheCollege’sstudents;

VisionandMissionProgramsandServicesGuidingBeliefsAdultDayProgram:AlgonquinCollegeEvaJamesAward:RuthWillsher2015-2016OutcomesDonorsFundersTestimonials

Contents

ChairRobertBourgeois

Vice-ChairsRichardAnnettCindyO’LearyMary-AnnRowan

DirectorsValerieCollinsTeishaGaylardKristaHelmanCarolynJohannesCédricLarigaldieBarbaraLippettAlexandraMohrLarryPeterson*StephenSliwa*

Board of Directors

Robert BourgeoisChair,BoardofDirectors

Cathy JordanExecutiveDirector

*resignedmid-term

4 5

Bringing Care and Community Together

WeenvisionafutureinwhichWesternOttawaiscomprisedofvibrant,safeandhealthycommunitieswhereeveryonehasaccesstotheservicesandresourcestheyrequirefortheirhealthandwell-being.

Our Vision

TheWOCRCpartnerswithotherstodevelop,provideandcoordinateaccessiblecommunity,healthandsocialservicesforallmembersofourdiversecommunities.WearecommittedtoensuringaccesstopermanentandqualityFrenchLanguageServicesinourdesignatedprogramsandservices.

Our Mission

Programs and Services

TheWOCRCoffershealthandsocialservicesandprogramstobenefitindividualsofallagesinfarwestOttawa.

Community Support ServicesTheCommunitySupportServicesprogramiscommittedtohelpingseniorsliveindependent,activeandmeaningfullives.SomeoftheservicesincludeMealsonWheels,TransportationandanAdultDayProgramforadultswithaconfirmeddiagnosisofdementia.

Violence Against WomenTheViolenceAgainstWomenprogramoffersindividualsupport,informationandreferral,crisiscounselling,advocacy,transitionalandhousingsupportandgroupsforabusedwomenandtheirdependants.

Chrysalis HouseChrysalisHouseisasafeandsecureshelterinwesternOttawa.Itisaplacewhereawomancangotoprotectherselfandherdependantsfromviolenceandabuse.Inthissupportiveenvironment,awomancanfocusonherpersonalneedsandchoices,aswellasonherdependants’needs.

Counselling ServicesTheWOCRCprovidesfreeandconfidentialshort-termcounselling,crisiswalk-in,phonesupport,andinformationandreferrals.

Ontario Early Years Centre – CarletonTheOntarioEarlyYearsCentre–Carletonprovidesavarietyoffreeprogramsandservicesforparentsandcaregiversofchildrenfrombirthtosixyears.Servicesincludedrop-inprograms,trainingopportunities,playgroupsandspecialevents.TheCentrealsooffersinformationandreferralservicesandaresourcelibrary.

Community DevelopmentRuralandsuburbancommunitydevelopmenthasbeenfocusedonadvocacy,povertyreductionandequity,diversityandinclusionforvisibleminorities.Recently,theWOCRChasfocusedonrelationships,capacity-buildingandcommunityempowerment.

Children, Youth and FamiliesTheWOCRCpresentschildren,youthandfamilieswithawiderangeofprogramsthatprovidecopingandlearningskillsforavarietyofissues.ProgramsincludeBullyingPrevention,HomeworkClub,FRIENDS,TheZONEYouthDrop-In,QueeriosLGBTQ+YouthDrop-Inandworkshopsforparentsandcommunitypartners.

7

Guiding Beliefs

Webelievethatpeoplehavetherighttomaketheirownchoices,andtakecontrol,individuallyandcollectively,oftheirlives.

Therefore,wearecommittedtoprovidinginformationandresourceswhichwillenablepeopletomakeinformeddecisions.Wearededicatedtocreatinganenvironmentwherepeopleparticipateinactivitiesthatpromotesocialchange.

Empowerment

PartnershipWebelievethatbyworkingtogetherwecanachievemorethanwecanonourown.

Therefore,wearecommittedtocreatingpartnershipswithindividualsandgroupsthatbuildonequality,respect,integrity,accountabilityandresponsibility.Wewillengagewithothersinasupportive,non-judgmentalenvironmentwhereeveryonecanshareknowledge,experience,strengthsandskills.

Webelievethatwewilltransformourvisionintorealitybydevelopinginnovativesolutionstothecomplexanddiverseissuesfacingourcommunity.

Therefore,wearecommittedtocreatingalearningculturethatisflexible,dynamic,embraceschangeandencouragesevolutionarythinking.Wearededicatedtosharingourlearning,knowledgeandbestpracticesforthebenefitofthepeoplewithwhomweinteract.

Innovation

TheWOCRChasfourcoredeeplyheldbeliefs,whichguideourapproachtoservingourcommunityandaredemonstratedthroughourday-to-dayinteractionswithclients,partners,volunteers,membersandstaff.

Webelievethatdignity,respectandjusticearerightsofallpeopleregardlessofage,language,ethnicity,culture,religion,ability,gender,income,geographicallocationorsexualorientation.

Weacknowledgethattherearesystemic,socialandculturalbarriersthatpreventpeoplefromhavingequalaccesstoresourcesandopportunities.

Therefore,wearecommittedtorecognizingandaddressingbarrierssuchasviolence,poverty,isolation,exclusion,oppressionanddiscrimination,soastoenablepeopletoreachtheirfullpotential.

Equity

6

8 9

Adult Day Program: Algonquin College

TheWOCRC,inpartnershipwithAlgonquinCollegeandtheChamplainLocalHealthIntegrationNetwork(LHIN),haslaunchedanewAdultDayProgram(ADP)intheCity’swestend.Thepartnershipisauniqueone.Simplyput,theWOCRCisthefacilitatoroftheprogram,AlgonquinCollegeisthehostandtheLHINisthefunder.It’simportanttonotethefacilityinwhichtheprogramrunswasfurnishedwiththehelpofalargedonationfromtheEstateofthelateAnitaGarbarinoGirard.Inherhonour,itwasofficiallynamedtheGarbarinoGirardCentreforInnovationinSeniorsCare.ThoughtheCentrewillalsobeusedforotheractivities,itsmainpurposeistohosttheWOCRC’ssecondADP.ThenewprogramhaditsfirstclientonFeb.18,2016andtodayitisalmostatcapacity(30clientsintotal,or10perday).JustlikeouroriginalADPlocatedatourmainlocation(2MacNeilCourt),thisADPhasasitsmaingoalstoofferrespitetocaregiversandafulldayofactivityforadultsexperiencingdementia-relateddisorders.Morespecifically,theprogramisdesignedtoassistclientsinachievingandmaintainingtheirmaximumleveloffunctioningandoffertheopportunityforsocialization.Inadditiontoprovidingrespiteandsupporttocaregivers,participationinADPsmayreduceacutecareresourceutilizationanddelaylong-termcareadmissions.ThecreationofthisprogramincreasesADPattendancedaysby1,500.Thisissignificantduetotheincreaseinnumberofindividuals

livinginthecommunitywithadementiadiagnosis.“It’sadesperatelyneededprogram,”saysTonyLawson,aclientoftheADP.Fullyawareofhiscognitiveimpairments,heenlistedhimselfintheprogramtoproviderespiteforhiswife.TheADPteamrunsprogramsfocusedonmentalstimulation,physicalactivity,socializationandrelaxation.Thisincludes,butisnotlimitedto,facilitateddiscussiononcurrent,non-controversialevents,educationalpresentations,chairexercises,boardgames,sing-alongsessions,crafts,lunchpreparationandmanicures.IttakesaspecialtypeofpersontorunanADP.Theprogram’sstaffarekind,caringandcompassionate.“They’refantasticasfaraspatience,professionalismandinunderstandingwhatwe’regoingthrough,”saysTony.Formanyclients,theyaredealingwithloss:thelossofindependence,theabilitytomakejudgmentcalls,amongothers.Depressionisnotuncommon.AsforTony,hesaysheacceptsthefactthathewillneverhavethingshehadbeforetheprogressionofhisdisease.That’swhyheenjoyshelpinginawaythathecan,throughmotivationandhumour.“Ithrowintheoccasionalsillyjoke,”hesayswithasmile.Allclientsareuniqueintermsoftheirconditionandmanyareatdifferentstagesoftheirdisease.Tonysayshislong-termmemoryisgreat;butshort-term,notsomuch.Awell-travelledman,heremembersvisitingthe

GreatWallofChinaandseeingpandabearsandtheTajMahal.Helikestohelpbytellingstoriestootherclients.“Theireyeslightup,”hesays.AnimportanteducationpiececomeswiththecreationofthisCentre.StartinginSeptember2016,AlgonquinCollegestudentsparticipatingintheFacultyofHealth,Public

Safety&CommunityStudieswillbegintoreceivehands-ontrainingthroughtheirplacements,increasingtheknowledgeandskillsofthoseenteringtheworkforcetomeettheneedsofthegrowingolderadultpopulation.“TheprogramwillgiveAlgonquinCollegestudentsauniqueopportunitytolearnandapplynewskills,”

saysShirleyChennette,ProgramCoordinatoroftheADP.“Bycollaboratingwiththecollegeweareabletoenrichtheprogramforourclients.”Tobecomeaclient,onemusthaveaconfirmeddiagnosisofdementiaandareferralthroughtheChamplainCommunityCareAccessCentre.TheAlgonquinCollegesiteprogram’shoursareasfollows:10a.m.to4:30p.m.,ThursdaythroughSaturday.TheMacNeilsiteprogram’shoursare9:30a.m.to3:30p.m.,MondaythroughSaturday.FormoreinformationaboutourADPs,pleasecall613-591-3686oremailinfo@wocrc.ca.

“Familieslooktoherforguidanceandleadershipduringourdrop-inprogram,”saysJocelineJailletandDominiqueClermont,OEYCFamilyResourceWorkers.“Sheconnectsveryeasilywithfamilies,creatinglastingrelationshipsbyshowinggenuineinterestandfollowingupwiththem.”OEYCstaffdescribeRuthastactful,

kind,caringandsensitive,alwaysinvitingconversationswithfamilieswhileensuringnottoguidenewparentswithherownadvicebuttosupporttheCentre’sphilosophyofgivinginformationandempoweringthem.“RuthstartedbyhelpingmeatMotherGoosemanyyearsago,”explainsSusanWheat,OEYCFamilyResourceWorker.“Iappreciatedherenergytosetupinvariousoutreachlocations,hervoicetohelpwiththesingingandhergentlewaywiththemothersandbabies.”Inthefallof2015,Ruth

enthusiasticallyofferedtohelpoutattheHomeworkClubprogramasitwasindesperateneedofvolunteers.Itwasquiteajumpforhertoworkwithpreschoolchildrentoschoolagedchildren.Theinteractionsandresponsibilitiesarequitedifferentbutshejumpedinwithbothfeet.“Whilethingscangetveryhecticattheclubs,with30childrenneedingsupport,Ruthkeepsacoolheadandmanagesto‘spread’herselfoutwhere

needed,”saysColleenTaylor,Children’sCommunityDeveloper.“HercalmandsteadyapproachmakesherawonderfuladditiontotheClubandhertimeanddedicationismakingadifferenceinthelivesofyoungpeople.”ShecomestotheWOCRCwitha

wealthoflifeexperienceasamotherandgrandmother,whichhasonlyenhancedthequalityofcareandservicethattheCentredelivers.ThestaffoftheWOCRCwouldlike

tothankallthevolunteerswhohavededicatedtheirtimein2015-2016tobettertheircommunity.Theirkindnessanddedicationaregreatlyappreciated.

10 11

Eva James Award: Ruth Willsher

Eachyear,theWOCRCacceptsnominationsfortheEvaJamesAward,anawardestablishedtorecognizeavolunteerwhobestpersonifiesthecommitmentexemplifiedbyEvaJames.EvaJameswasadedicatedcommunityvolunteerwhopassedawaysuddenlyin1995.Evaenthusiasticallyvolunteeredinourcommunityforover15yearsandwasoneofthekeypeoplewhohelpedtocreatetheWOCRC.Thisyear,theEvaJamesAwardwasgiventoRuthWillsher,acommunitymemberwhoalwaysgoesaboveandbeyondforothers.Ruth’sdedication,kindness,reliability,

positiveattitudeandpunctualityare

partofwhatmakesheranoutstandingvolunteer.AsavolunteerfortheOntarioEarlyYearsCentre–Carleton(OEYC)foralmost11years,Ruthisoftenaparent’sfirstcontactwiththeWOCRC.Hersoftandinclusivedemeanoriswhatgreetstheparentsastheycomeintotheprograms.

Afterherretirement,Ruthwantedtogivebacktothecommunity.“Mylifeissogood;Iliketohelpotherpeople,”shesays.Ithelpswhenyouenjoywhatyou’redoing.“Itisfunworkingwiththekidsandmeetingthefamilies,”sheadds.“Theyalwaysrememberyou.”Ruthplaysakeyroleincreatinga

welcomingenvironmentbymakingsuretheOEYCspaceisinvitingandsafe,bybringingcraftideasandsuppliesandevenpreparingfreshcoffee.Ruthanticipatesthefamilies’needsandassistsinanywayshecan:fromgettingfamiliessettledinandhelpingwithsign-inprocedures,topayingspecialattentiontonewfamilies–anexcellentexampleofhowtheCentre’smissionstatementisputintoaction.

“She connects very easily with families, creating lasting relation-ships by showing genuine interest and following up with them.” – Joceline Jaillet and Dominique Clermont, OEYC Family Resource Workers

160 womenreceivedsupportthroughourpartnershipwiththeChildren’sAidSociety

received shelter

Chrysalis House

537 crisiscallsreceived

12

247

CAS/VAW Integrated Services Project

Ontario Early Years Centre – CarletonAttendanceatOEYC–Carletonplaygroups

7,319drives

13

Community Support Services

28,863

forseniorsandadultswithaphysicaldisability

1,933foot care visits

Violence Against Women

x 10

womenreceivedViolenceAgainstWomencounsellingservices

*TransitionalandHousingSupportProgram

Violence718

numberofwomenservedthroughtheViolence

AgainstWomenProgram

30,280hours

Volunteering

volunteerscontributedatotalof

229

Counselling Services

87 2,271

2 5 %ofunique counselling clientswereatriskofbeingorwerealreadydisconnectedfromtheirhydroservices

2,502 2,105

2015-2016 Outcomes

52 87mothersfacingviolenceand52childwitnessesofviolencereceivedsupportthroughtheChildWitnessProgram

individualsreceivedcounselling,

informationandreferralservices

Oct 1 to Dec 31

707 clientsseenduringourthirdquarter,from

Meals on Wheels deliveries

87 69

251 womensupported

throughthe

THSP*

parents &caregivers

children

women not served due to lack of space

women

dependants

2,502 2,105

14 15

Donors

The WOCRC would like to extend ongoing thanks to the Royal Canadian Legion – Branch 593, volunteer drivers who donate their mileage, Chris Long and Beyond the Fringe RBS running group. Their support helps us to continue serving our community.

February2016–Wereceivedagenerousdonationof$6,000fromtheRoyalCanadianLegion–Branch593.

Pictured:TheresaLemieux(BursaryChair,BellsCornersBranch593),CathyJordan(ExecutiveDirector,theWOCRC)andFredQuigg(President,BellsCornersBranch593).

December2015–WewouldliketothankChrisLong,InvestmentAdvisorforCIBCWoodGundy,who,overthelastseveralyears,hasdonatedfundstoourChildandYouthprogramsthroughtheCIBCMiracleDaycampaign.Thisyear,hedonatedatotalof$2,430.90worthofhiscommissions.

2015-2016–Somevolunteerdriversdonatetheirmileageexpenseclaims.Atotalof$7,146.95wasdonatedthisyear(14,293.90kmworthofmileage).

Pictured:PeterMcLeandonatedaportionofhismileage($709.55or1,419.10km)sinceMarch2014.

December2015–ChrysalisHousewouldliketothankBeyondtheFringeRBSrunninggroupforraising$672duringtheirChristmasTreeRun.

Pictured:AndreaCurrie,DareneToal-Sullivan,NancyKenmir,PeggyMcDougall,PeggyCooke,EllynFloydandMarcoValenti

Chris’donationsgotowardsTheZONEYouthDrop-Inactivities.

1617

December2015–ChrysalisHousereceived$672raisedfromBeyondtheFringeRBSrunninggroupduringtheirChristmasTreeRun.

Pictured:AndreaCurrie,DareneToal-Sullivan,NancyKenmir,PeggyMcDougall,PeggyCooke,EllynFloyd,MarcoValenti

Donors

CanadianWomen’sFoundationLeacrossFoundationOntarioREALTORSCare®FoundationRobertCampeauFamilyFoundationRoyalCanadianLegion–Branch593RoyalCanadianLegion–Branch638RoyalLepageShelterFoundationTheWinnipegFoundationTheWOCRCStaff

Benefactors $10,000+

AmberwoodVillageGolf&CountryClub–LadiesLeagueBetaSigmaPhiOttawa–XiAlphaLambdaChapterCampbellChiropracticHealthCentreCanadianTire#272,RobertsonRd.,NepeanChristChurch,AshtonDNAGenotekInc.Drs.EmmaGoftonandSusanThorneWatersideRetirementCommunity

Sponsors $1,000-$4,999

A.Y.JacksonSecondarySchoolBeyondYogaStudio&WellnessCentreCaroleWakeman’sChairerciseClassGlenCairnUnitedChurchWomenHuntleyFriendshipClubJewishFederationofOttawaOttawaCatholicChildCareCorporationReddick&MacDonaldLtd.InsuranceBrokersRetiredWomenTeachersofOntarioRobinsonConsultantsInc.St.AndrewsUnitedChurchStaffAssociationWSIBCharityTrustFundSumeetSadanaMedicineProfessionalCorporationUrbanBarnWomen’sNetworkofOttawa

Supporters under $1,000

TheWOCRCisgratefulforalloftheindividualsandorganizationsthatgivesogenerouslytohelpsupporttheprogramsandservicesthathelpsomanyinourcommunity.

BellCanadaChrisLong–CIBCWoodGundyKanataCommunityChristianReformedChurchKanataSeniorsCouncilKanataUnitedChurchKnoxUnitedChurchParishofMarch–StJohn’sAnglicanChurch

Patrons $5,000-$9,999

ThisrecognitionprogrampaystributetocompanieswhohaveadoptedtheWOCRCastheircauseofchoiceandencouragetheiremployeestovolunteerinfundraisingfortheCentre:

RoyalLePageTeamRealtyRoyalLePageGaleRealEstateItsaWrapStudio&Spa

Good Corporate Citizen Award

Funders

Total Revenue:$6,679,858

Provincial$4,253,879

Municipal$1,362,692

Programming$814,414

Other$39,068

Donations$87,094

TheWOCRCreceivedfundingfromnumeroussources.Thisfunding,alongwiththegenerouscontributionsfromdonors,allowsustocontinuetheworkofservingthecommunitiesinfarwestOttawa.

ProvincialChamplainLocalHealthIntegrationNetworkMinistryofAgriculture,FoodandRuralAffairsMinistryofChildrenandYouthServicesMinistryofCommunityandSocialServicesMinistryofEducation

MunicipalCityofOttawa

GrantsOntarioTrilliumFoundationUnitedWayOttawa

Grants$122,711

17

18

Testimonials

Day aways are a mini break for both of us.CaregiverofanAdultDayProgramclient

The people at Chrysalis House took my hand and led me down a path where there was none before. Baby steps, one at a time: shelter, food, security, support, talking, advising, counselling, listening, services, housing and above all telling me, ‘It was not your fault.’ It was him. ChrysalisHouseresident

“”

As a mother of four children, I’ve attended the Centre for several years. I’ve been often given the information I need to help my children with their minor issues. We all have great memories from our time playing at the Centre!OntarioEarlyYearsCentre–Carletonattendee

I have been volunteering with the Adult Day Program for 17 years, once a week and it makes my day!AdultDayProgramvolunteer

Many friendships have been made both with volunteers and seniors through the Diners program.DinersClubsvolunteer