2015-2016 GRAND PACIFIC HEALTH ANNUAL REPORT …€¦ · programs include Koori Boori’s, weight loss programs, Aboriginal health checks, diabetes clinics and allied health services

2015-2016 GRAND PACIFIC HEALTH ANNUAL REPORT

INNOVATION, LEADERSHIP, VISION

Chair Report .................... 1

CEO Report ..................... 2

About GPH ...................... 3

-What We Do .............. 4

-Where We Are ............ 5

Mental Health ................. 6

Aboriginal Health .......... 11

Health Management ..... 16

Business Improvement .. 19

NDIS .............................. 22

Research ........................ 23

Governance ................... 25

Financial Statements ..... 28

Contact .......................... 30

It has been a year of growth and development for Grand Pacific Health. We have forged our identity as a leader in primary health care services with a collaborative approach and strong delivery focus.

I would like to thank the Board for their commitment over the past 12 months and officially welcome Bunja Smith and Frank Quinlan who joined our Board within this financial year. They both bring tremendous skills, experience and connections to our organisation.

Grand Pacific Health has undergone transformational change in recent months to ensure it can continue to deliver world class services to our local community and respond to new opportunities. The appointment of Rebecca Sgn in the role of Manager Primary Mental Health completes the restructure of our Mental Health teams across the region. Rebecca joins us from the University of Wollongong where she was the Deputy Director of Psychology.

The organisation, led by CEO Ron de Jongh, has a strong multi-disciplinary team of experts who I am confident will continue to ensure GPH responds to the challenges of the future with innovation, leadership and strength.

While the uncertain nature of funding is always a challenge, particularly for our staff, GPH has certainly demonstrated its ability to deliver above and beyond expectations.

David Fuller Chair, Board of Directors

SASHA’S STORY

Sasha and her family have been using the services of the Moruya Aboriginal Health team since 2012. Her life has changed significantly in those years and she states that the AH team and their programs have been helpful, accurate and relevant to her family’s needs. These programs include Koori Boori’s, weight loss programs, Aboriginal health checks, diabetes clinics and allied health services.

The weight loss program facilitated by the AH team enabled Sasha to lose 5-8kgs as well as improve her families nutrition. She stated that “I will continue to exercise and change my eating habits as a result from the healthy life style programs”. This is an extremely positive outcome for Sasha and her family.

Sasha also stated “I am more aware of my own health needs and my families.” This awareness has led to Sasha ensuring her and her family have their health check completed each year to keep on top of their health.

These programs have left her feeling “more empowered and motivated” towards her life and have helped Sasha and her family immensely.

CHAIR REPORT

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CEO REPORT Grand Pacific Health has established a strong reputation as a leading provider of Primary Health Care in South East NSW. It has been a tremendous honour to lead a large team of Professionals with influence across the Health sector and our region.

The nature of health delivery is changing with a strong person centred approach and focus on preventative care/early intervention. The National Disability Insurance Scheme for example presents several challenges as well as opportunities.

GPH is in a strong position to respond to these changes through our unique service delivery models, best practice approach and flexibility.

Mental Health continues to be an important focus of our organisation as we tailor services to the specific needs of our local communities. GPH has been announced as the successful tenderer for a new headspace facility at Goulburn following on from the success of our Wollongong and Nowra hubs. Construction is expected to get underway very soon.

While we cannot know the outcome of upcoming tenders, our operating results speak for themselves. You will see on the following pages the breadth of activities that GPH has been involved in, some of our achievements and the strong financial position we are in.

Last year marked the opening of our new integrated primary health care facility in Nowra, this year we are celebrating one of our first Registrars at this facility; Zoe Boyatzis being recognised as the NSW and ACT ‘Registrar of the Year’ after being nominated by her supervisor Dr Richard Griffiths – an outstanding mentor for local Medical Students.

It was fantastic to see Dr Toby Jackson from Shell Cove awarded the ‘Tony Buhagiar medal’ after scoring the highest OSCE score in his exams as a GP candidate for NSW & ACT.

Congratulations also goes to Sally Lamb from headspace Nowra who won the 2016 headspace National Award for outstanding contribution to headspace.

GPH staff have also been leading the way in health promotion for the local community by conducting the ‘Inter Hub Pedometer Challenge,’ a fantastic initiative that saw staff aiming to achieve at least 10,000 steps a day.

As an organisation we are proud to once again support our Aboriginal Health Promotions Officer Dale Wright in his ‘Tour Da Country’ event, which aims to raise awareness for Indigenous health and are delighted that few have secured funding to continue the Tackling Indigenous Smoking program.

GPH continues to influence public health policy through its ongoing support of initiatives like the Illawarra-Shoalhaven Suicide Prevention Collaborative and we congratulated GPH Youth Mental Health Services Manager Erin Hiesley for her election to the collaborative.

In closing, I would like to take this opportunity to thank our dedicated staff for their commitment to outstanding Health services delivery and to our consumers, who have placed their trust in us.

We look forward to another exciting year ahead!

Ron de Jongh CEO, Grand Pacific Health

ABOUTGRAND PACIFIC HEALTHGrand Pacific Health (GPH) delivers a range of primary health care services.

As one of the largest primary health care providers in NSW, our current footprint extends from Southern Sydney to the Victorian border and west to the Goulburn Mulwaree region. GPH operates six main service hubs located in Wollongong, Nowra, Moruya, Bega, Queanbeyan and Goulburn as well as providing services at multiple outreach sites in rural and remote areas.

Employing over 180 health professionals and corporate support specialists, GPH is able to draw on the skills and expertise of a multi-disciplinary team of clinicians including; General Practitioners, Nurses, Psychologists, Exercise Physiologists, Dieticians, Social Workers and health promotion professionals.

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WHERE WE ARE

NEW PARTNERSHIPS FORMED IN 2015/2016

Grand Pacific Health, Grand Pacific Health Centre Nowra, Illawarra Shoalhaven Partners in Recovery, Shell Cove Family Health Centre and headspace can all be found online. Visit: www.gph.org.au for details.

Illawarra Koori Men’s Support

group

Mission Australia Youth Centre

District Guidance Officer- Public Schools NSW

Illawarra AMS

ACT

39 Goldsmith St,Goulburn

2 Shallows Dr,Shell Cove

3 Vulcan St, Moruya& 84 Murray St, Moruya

104 Auckland St, Bega& 89 Carp St, Bega

107 Scenic Dr,Nowra

336 Keira St,Wollongong

Ground Floor34 Lowe Street,Queanbeyan

>180 EMPLOYEES

APPROX 157 clinicians

14 ABORIGINAL Health Staff

8 OFFICES

33 PROGRAMS

1616 REFERRALS and 8094 sessions

across GPH’s broad range of mental health programs

22136 OCCASIONS of service at Shell

Cove Family Health Centre

9140 OCCASIONS of service directly to young people

through our headspace centre

755 ABORIGINAL or Torres Strait Islander people

in the Shoalhaven received Care

Coordination for chronic disease management

(136% above target)

1386+ OCCASIONS of service focused

on reducing malnutrition in

residential aged care facilities

(RACF’s)

80 HEALTH Care workers in the region given

access to cultural awareness training

1426 PARTICIPANTS in falls prevention

classes held at RACF’s

1404 SESSIONS to clients accessing

allied health services via the

Shoalhaven Wellness Centre

2891 OCCASIONS of service to clients through Shell Cove

Wellness Centre

FAST FACTS

WHAT WE DO

GP clinicsChronic Disease

Management and Care

(including Dietetics and Exercise Physiology)

Preventative Health

Diabetes Clinic

Butt out Boondah

Neurological Clinical Nurse

Specialist

Care Coordination

Health Promotion

Koori Health Checks

Mental Health CounsellingIncluding Rural and Remote, Children’s, Suicide Prevention, Aboriginal and Torres Strait Islander

Southern NSW Partners in Recovery

supporting mental health & wellbeing

sout

hern

nsw

butt out boondah

Illawarra Shoalhaven Partners in Recovery

Living strong

Koori BoorisMental Health

Nurse

headspace; Wollongong,

Nowra (Youth Health)

Perinatal Mental Health

Psychology Services

Podiatry; Eurobodalla, Yass,

Shell Cove Sleep Better Group

Family Health

Wellness Centre

Physiotherapy

Rural Primary Health Services;Healthy Lifestyles for Kids,

Pre Diabetes Dietetic Services, Aboriginal

Health, Podiatry Health, Speech Pathology (Aboriginal Health)

Closing The Gap

Kids Count

Residential Aged Care Programs;Falls Prevention,

Nutrition

Suicide Prevention

Program

C U N TOKIDS


NEW APPOINTMENT TO ILLAWARRA SHOALHAVEN SUICIDE PREVENTION COLLABORATIVE

Grand Pacific Health’s Manager for Youth Mental Health Services Erin Hiesley, has recently been elected to join the Executive of the Illawarra Shoalhaven Suicide Prevention Collaborative.

The Collaborative is made up of a broad range of service representatives and is designed to take a multi-faceted approach to suicide prevention in the region.

Grand Pacific Health, in particular its Primary Mental Health Services, headspace and Partners in Recovery programs have been involved in the committee since its inception in 2015.

The Collaborative received funds from PIR’s Capacity Building Grants in April 2016 to undertake broader community engagement and has often drawn on the knowledge of our Consumer and Carer forums and Youth Reference Group- who identify as having lived experience of mental illness.

The Illawarra Shoalhaven is one of four pilot sites in NSW funded to develop initiatives aimed at reducing suicide deaths by 20% and suicide attempts by 30%.

“This is a great opportunity given that suicide rates within the Illawarra Shoalhaven are higher than NSW averages,” said Ms Hiesley.

“The collaborative uses an evidence based approach, which involves the implementation of nine strategies proven to reduce suicide.”

“It recognises that all aspects of this issue are important; from community awareness and dialogue in schools to after care support,” added Ms Hiesley.

Ms Hiesley joins representatives from the Local Health District’s mental health services, University of Wollongong, Illawarra Health and Medical Research Institute (IHMRI), Lifeline South Coast and COORDINARE – South Eastern NSW Primary Health Network (PHN), as well as more than 20 local community organisations.

MENTAL HEALTHGrand Pacific Health provides a range of mental health programs, each designed with high quality, evidence-based treatments.

Our programs include:

• Illawarra Shoalhaven Partners in Recovery

• Southern Partners in Recovery

• Early Pathways

• Koori Pathways

• Mental Health Counselling

• headspace Wollongong, Nowra (and Goulburn in the near future)

• Perinatal Mental Health

• Rural & Remote Mental Health Counselling

• Psychology Services

• Sleep Better Group

• Suicide Prevention


“headspace has helped me understand my son’s emotions and helped me, as a parent, learn to deal with his needs.”

“When I saw (my counsellor) for the first time, I actually felt like they were listening to what I was saying and made me feel really comfortable,”

“Every time I came to headspace whether it be the workers, support team or the receptionists. They were all supportive and helpful”.

“headspace overall has been a very safe and helpful place for me to go”

“I have nothing but praise for headspace. It is very youth friendly and enabling for young people. My family have benefited more from this service than any other. Staff are professional, welcoming and real”

“HEADSPACE HAS HELPED ME UNDERSTAND MY SON’S EMOTIONS AND HELPED ME, AS A PARENT, LEARN TO DEAL WITH HIS NEEDS.”

“WHEN I SAW (MY COUNSELLOR) FOR THE FIRST TIME, I ACTUALLY FELT LIKE THEY WERE LISTENING TO WHAT I WAS SAYING AND MADE ME FEEL REALLY COMFORTABLE,”

“EVERY TIME I CAME TO HEADSPACE WHETHER IT BE THE WORKERS, SUPPORT TEAM OR THE RECEPTIONISTS. THEY WERE ALL SUPPORTIVE AND HELPFUL”.

“HEADSPACE OVERALL HAS BEEN A VERY SAFE AND HELPFUL PLACE FOR ME TO GO”

“I HAVE NOTHING BUT PRAISE FOR HEADSPACE. IT IS VERY YOUTH FRIENDLY AND ENABLING FOR YOUNG PEOPLE. MY FAMILY HAVE BENEFITED MORE FROM THIS SERVICE THAN ANY OTHER. STAFF ARE PROFESSIONAL, WELCOMING AND REAL”

Young people in Goulburn will benefit from access to vital mental and general health support following the announcement of a new headspace Centre in the region.

Grand Pacific Health has been awarded the role of lead agency of headspace Goulburn following an open Expression of Interest process.

headspace is the National Youth Mental Health Foundation providing early intervention mental health and general health services to young people aged 12 to 25.

According to Mr Ron de Jongh, Chief Executive Officer of Grand Pacific Health, the announcement of the new centre is welcome news for the Goulburn community.

“headspace Goulburn was born from a vision from local community members, service providers and government to respond to the mental health and wellbeing needs of young people in the area,” Mr de Jongh said.

“Grand Pacific Health is proud to be the lead agency for the new centre, and our aim is to partner with young people and our community to improve service access, build awareness and deliver high quality integrated health services in a way that works for young people.”

Grand Pacific Health will lead a strong consortium of organisations who have rich experience in delivering services in the Goulburn-Mulwaree region.

The consortium consists of Anglicare, Argyle Housing, MAX Employment, Richmond Fellowship, Southern NSW Local Health District, TAFE NSW Goulburn Campus and The Disability Trust.

Grand Pacific Health was nominated as the lead agency following its proven success in supporting young people with mental health issues.

“Grand Pacific Health is experienced in the establishment of new services, this spans to the opening of headspace Wollongong in 2008 and headspace Nowra in 2012, and we continue to operate these services successfully in their local communities,” Mr de Jongh said.

“In 2014/15 our two headspace centres interacted with more than 1730 young people in and delivered over 9140 occasions of direct service. This experience is invaluable for us in delivering high-quality health services at headspace Goulburn.”

SUPPORTING THE MENTAL HEALTH OF LOCAL COMMUNITIES IN SOUTHERN NSW

Southern NSW Partners in Recovery have hosted a number of workshops across the region aimed at educating employers and employees about mental health in the workplace.

Following on from the successful Mental Health First Aid Training sessions held in 2015 in Batemans Bay and Bega, employees in Cooma and Queanbeyan have now had the chance to learn more about dealing with mental health emergencies in the workplace. The two-day training was held in February.

Employers also had the opportunity to improve the mental wellbeing of their organisations by attending free ‘Mindful Employer’ workshops in Moruya.

In December 2015 and January 2016 Southern NSW PIR carried out a survey to measure the success and outcomes of the project.

88% of participants said they feel better equipped to manage their recovery journey.

85% responded positively when questioned about their Support Facilitators assistance accessing services.

“PIR HELPED ME BECOME MORE SOCIAL AND

OUTGOING. IT HELPED ME UNDERSTAND MY ILLNESS AND GAVE ME HOPE THAT THINGS CAN GET BETTER”

(Southern PIR Participant 2015)

“I CAME INTO THE PROGRAM FEELING LOST

AND DISCONNECTED WITH SOCIETY. NOW I FEEL I HAVE A

PLACE IN SOCIETY” (Southern PIR Participant 2015)

Illawarra Shoalhaven Partners in Recovery also conducted a Service User Satisfaction Survey in March 2016.

92.3% of respondents said they feel valued and treated with respect by PIR staff.

88.5% said they would recommend ISPIR to others

“I DON’T KNOW WHERE I WOULD BE WITHOUT THE

INTERVENTION OF PIR CONNECTING ME TO ALL

THE SERVICES” (ISPIR Participant 2016)

“THE BEST THING ABOUT BEING INVOLVED WITH

ISPIR IS HAVING SOMEONE TO TALK TO AND TRUST WHO GENUINELY CARES

AND CAN HELP ME MOVE FORWARD”

(ISPIR Participant 2016)

GPH ANNOUNCED AS LEAD AGENCY OF HEADSPACE GOULBURN CENTRE


ISPIR RESILIENCE AND WELLBEING FORUMS

Illawarra Shoalhaven Partners in Recovery was proud to host two Resilience and Wellbeing forums in the Illawarra and Shoalhaven in December 2015 to provide an opportunity for the community to come together and discuss: Let’s embrace our differences together:

How can we be a stronger community that makes well-being and mental health everybody’s business?

Both events were well attended with 105 people attending in Wollongong and 85 in Nowra. Feedback was extremely positive, with some attendees also posting words of thanks on the ISPIR Facebook page.

Participants included people with a lived experience of mental illness, community members, community service organisation staff, religious leaders, Coordinare staff, ISLHD staff and politicians.

ISPIR REFUGEE WORKSHOPS

Illawarra Shoalhaven Partners in Recovery, together with STARTTS (NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors), facilitated a series of four half-day workshops in September 2015 for services and people who work with refugee families and individuals.

The workshops were designed to be introductory and create a framework of understanding the link of what refugees have been through, the sorts of issues and behaviours refugees may present with and how to work in a way that promotes recovery and minimises the risk of re-traumatisation.

The workshops were well attended with 55 participants representing 23 different services including NSW Police, FACS (Child Protection), ISLHD Community Mental Health, Family Services Illawarra and Illawarra Multicultural Service. Positive feedback was received regarding the content and delivery of the workshops.

WALKING OUT OF THE SHADOWS AND INTO THE LIGHT

The headspace Wollongong Youth Reference Group (YRG) held an Out of the Shadows and into the Light walk for suicide prevention on Thursday 3 September, 2016.

Around 80 members of the community participated, which is expected to increase each year.

The Out of the Shadows and into the Light walks are coordinated nationally across Australia by Lifeline to raise awareness and encourage conversations about suicide.

ABORIGINALHEALTH

Grand Pacific Health (GPH) continues to provide a high quality and flexible integrated care service for Aboriginal clients. GPH has a number of programs focused on supporting Aboriginal and Torres Strait Islander people to achieve better health outcomes including:

• Chronic disease management

• Closing the Gap program

• Increasing access to primary health care

• Mental health support

• Health promotion programs

The high number of GPs referring into the program demonstrates GPHs strong engagement with primary health and the ability to deliver integrated care in mainstream and Indigenous health services. Clients are referred from more than 66% of the total number of primary care facilities in the Shoalhaven region and 79% in Southern NSW.


TACKLING INDIGENOUS SMOKING, SAVING LOCAL LIVES

Tobacco is the primary cause of preventable disease and early death in Aboriginal Australians, with one in five deaths related to direct or passive smoking. Butt Out Boondah, a smoking cessation awareness program facilitated by Grand Pacific Health’s Tackling Indigenous Smoking team, actively supports Aboriginal people in Goulburn, Yass, Queanbeyan and Cooma to give up smoking.

Bonnie Fell, Coordinator of Butt Out Boondah, lost both parents to smoking related disease and is driving change by educating the community and providing training opportunities to local ambassadors. “Statistics show that smoking rates in Australia are declining, but for Aboriginal people, smoking rates are nearly double the non-Indigenous population. This is particularly so for expectant mums. New research has shown that the health of an expectant mother impacts the future health of her grandchildren through genetic memory.

“What we know is that babies and children who are exposed to second hand cigarette smoke suffer from serious short and long term consequences including nicotine addiction, bronchitis, asthma and severe ear infections leading to deafness and learning difficulties. When these children take breathing tests the results indicate that the children are themselves regular smokers from inhaling mum, dad, grandma or grandpa’s cigarette smoke at home or in the car. It’s a wakeup call for parents and families.”

For those who make the decision to quit, support can be difficult to access when it’s needed. “That’s why we need local ambassadors, so that people who are on their quit journey have a friendly face in the community to turn to for support when life gets stressful or the withdrawal symptoms are overwhelming, that’s when people are most likely to pick up a cigarette” says Bonnie.

The Tackling Indigenous Smoking team provides training for local ambassadors who want to create social change and strengthen the will of community to butt out boondah for good.

“We have six champions in Goulburn, with a further 25 in Queanbeyan and 13 in Yass” says Jessica Auciello, Tackling Indigenous Smoking Officer. “We are always scouting for ambassadors who have given up smoking and want to take the pledge to share their story with and support members of community to butt out boondah.”

CYCLING TO CLOSE THE GAP IN INDIGENOUS HEALTHTour Da Country is an annual cycling event that aims to raise the profile and awareness of health in a range of Aboriginal communities. The Tour focuses on the importance of achieving a healthy lifestyle by promoting physical activity and improved nutrition in the aim of reducing the risk of disease and illness.

GPH’s own Dale Wright is one of the founders of the Tour Da Country, and has participated each year since it started in 2012, sharing his own personal story to inspire others.

The 2015 Tour Da Country commenced on Monday 2 November at the Illawarra Koori Men’s Group in Albion Park Rail. The tour travelled to Moss Vale High School, Campbelltown Public School, Muru Mittigar in Penrith and La Perouse Public School. The group arrived back to community celebrations at Lake Illawarra PCYC on Saturday 7 November.

The 2015 Tour Da Country was supported by GPH, Illawarra Shoalhaven Local Health District and a number of other key local partners.


AUNTY GLOR’S STORY

Aunty Gloria Carberry otherwise known as Aunty Glor is a key member of Grand Pacific Health’s (GPH) South Coast Koori Advisory Committee. She has played an important role in informing our service delivery to Aboriginal communities on the South Coast. She was one of the first people to use the services provided by the Healthy for Life (H4L) team in Moruya in 2007.

When attending H4L clinics Aunty Gloria stresses that “I always feel supported when attending the clinics and feel confident with the staff.” These clinics enable her to manage her diabetes and keep on top of her health in general. When asked what has improved Aunty Glor stated that “my sugar levels and nutritional education have.”

This long association with the H4L team in Moruya has improved Aunty Gloria’s health outcomes, left her feeling more in control of her own health and improved GPH’s service delivery to Aboriginal people on the South Coast.

ACI PRAISES 1 DEADLY STEP PARTNERSHIP WITH GPH

Grand Pacific Health (GPH) and the NSW Agency for Clinical Innovation (ACI) worked together to deliver the 1 Deadly Step program in Moruya.

The 1 Deadly Step program promotes screening, early detection and follow up of chronic disease in Aboriginal communities in NSW. The unique component of 1 Deadly Step is the involvement of sport and its ability to engage Aboriginal people that would not normally be screened for chronic disease.

GPH staff conducted 1 Deadly Step health checks in Moruya on 12 March 2016 and received an overwhelmingly positive response from community members. In response to this, the ACI commended GPH and staff involved in the program, and provided the following feedback:

1 Deadly Step provides an ideal platform on which to establish committed partnerships improve health outcomes for Aboriginal people and to adopt a coordinated service to follow up after the event.

The 1 Deadly Step partnership demonstrates GPH’s commitment to working with local communities and organisations to make real improvements to the lives of Aboriginal and Torres Strait Islander people.

“WORKING IN PARTNERSHIP IS A KEY ELEMENT FOR CLOSING THE GAP IN ABORIGINAL HEALTH OUTCOMES. YOUR STAFF DEMONSTRATED A COMMITMENT TO THIS PRINCIPLE TO A HIGH DEGREE AND WERE

SUCCESSFUL IN DELIVERING A JOINT-PROJECT THAT INCLUDED AN INTEGRATED AND COORDINATED APPROACH TO CHRONIC DISEASE CARE. THIS RESULTED IN 119 MEMBERS OF THE ABORIGINAL COMMUNITY

COMPLETING A 1 DEADLY STEP HEALTH CHECK ON 12 MARCH, 2016 AT MORUYA.”

“PARTICIPANT FEEDBACK SURVEYS OVERWHELMINGLY REPORTED HIGH LEVELS OF PROFESSIONALISM, FRIENDLINESS AND

APPROPRIATENESS AMONG STAFF WHO WERE ADMINISTERING THE CHRONIC DISEASE SCREENING TOOLS AT 1 DEADLY

STEP, AND CALLED FOR MORE PROGRAMS WHICH PROVIDED OPPORTUNITIES FOR FUTURE POSITIVE ENGAGEMENT BETWEEN

COMMUNITIES AND HEALTH SERVICES.”


HEALTHMANAGEMENT

Our health services aim to improve health outcomes for people living in South Eastern NSW by addressing gaps in services and delivering high-quality primary care. Our allied health professionals specialise in preventive health and chronic disease management.

Shell Cove Family Health Centre saw an impressive 19245 GP visits in the last financial year and 2891 Allied health visits. This included; 57 Diabetic reviews 938 Chronic Disease Management Nursing Support visits, 66 Asthma Reviews, 776 Mental Health Plans and 624 Chronic Disease Management Plans.

SCFHC passed Accreditation with flying colours, the report stated that ‘the treatment room could not be faulted.’

Over the 2015/2016 financial year;

They currently have 7246 ‘Active’ patients 1113 are commonwealth seniors/health care/pension or concession card holders. They also saw 435 ‘triage’ patients, taking pressure off local hospitals.

Grand Pacific Health Centre in Nowra has experienced huge growth since its official opening in 2015 with 21080 occasions of service.

Patients have offered the following testimonials:

“ALL STAFF MEMBERS ARE FRIENDLY AND HAVE A SMILE ON THEIR FACES”

“THE BEST MEDICAL PRACTICE I HAVE VISITED DURING THE LAST 30 YEARS. I WOULD RECOMMEND GPH TO ANYONE.”

“THANK YOU SO MUCH FOR ALL YOUR HELP AND MAKING TIME FOR ME AND MY FAMILY. WE TRULY APPRECIATE IT”.

“THANK YOU FOR ALL YOUR TIME AND EFFORTS WITH MY MUM’S PASSING, YOU MADE A HORRIBLE SITUATION THAT MUCH EASIER”


AUSTRALIA’S HEALTHY WEIGHT WEEK

Shell Cove Family Health and Grand Pacific Health Centre - Nowra celebrated Australia’s Healthy Weight Week by hosting a morning walk and healthy breakfast at each site. Staff were on hand to provide community members with practical advice on how to achieve their health goals.

Y-STOP SCREENING IN SOUTHERN NSW

The GPH Youth Health team conducted mobile youth health screening, known as Y-Stop, at multicultural festivals held in Goulburn and Queanbeyan during February. A total of 98 young people were screened at the events.

This unique service offers youth friendly resources and a prompt for any young people who need to have a follow-up service. It’s fun, free and the crowds were highly engaged with the information provided to them.

CONNECTING CARE RECEIVES COPD GRANT

Connecting Care, in collaboration with the University of Wollongong and the ISLHD, received a grant of $5000 towards the research study ‘Chronic Obstructive Pulmonary Disease in the Emergency Department’ (COPD in the ED).

The aim of this project was to examine the occurrence of COPD presentations to the ED over 12 months and to explore and determine the factors leading to frequent ED presentations for clients with COPD, from the clients’ perspective.

World COPD Day occurred on Wednesday November 18, the Connecting Care, Wellness Centre and GPH Centre teams in Nowra hosted an information stand onsite.

The team in Wollongong participated in a walk at Beaton Park with the ISLHD and other partners to raise awareness of COPD.

CONNECTING CARE ADMA PRESENTATIONS

The ‘Connecting Care in the Community’ team have presented some of the findings from their work at the 11th annual Australian Disease Management Association conference ‘Count Me In: Partnerships in Chronic Care’.

Karin Robinson, GPH Manager for Chronic Disease presented on the findings of her study into the experience of chronic disease in manufactured villages and Liz Lucas presented on the outcome of the general practice intervention focusing on improving the primary care management of Chronic Obstructive Pulmonary Disease.

Both presentations were particularly well received.

BUSINESSIMPROVEMENT

Congratulations to Sally Lamb from headspace Nowra who won the 2016 headspace National Award for outstanding contribution to headspace.


TWO LOCAL GPH REGISTRARS WIN PRESTIGIOUS AWARDS

It has been a big year for Grand Pacific Health (GPH) in Shell Cove and Nowra following news that two Doctors have taken out top honours.

At Shell Cove Family Health, Dr Toby Jackson has been awarded the ‘Tony Buhagiar Memorial Medal’ after scoring the highest OSCE (objective structured clinical examination) score in his exams as a GP candidate for NSW & ACT.

“This is a huge honour for Dr Jackson and GPH,” said Shell Cove Practice Manager Rachael Phillips.

“We are extremely proud of his achievement,” added Rachael.

Grand Pacific Health is committed to continuous business improvement, excellence and innovation. Here are some of our recent achievements.

In Nowra, Grand Pacific Health has just been notified that Registrar Zoe Louise Boyatzis has been declared NSW/ACT Registrar of the Year.

Dr Richard Griffiths who is also a Medical Educator and RACGP Examiner, said Dr Boyatzis was thrilled to receive the good news:

“Zoe was very excited to learn she has taken out this top honour,” said Dr Griffiths.

“She truly deserves it, she has a fantastic approach and it’s clear she has a very bright future,” he added.

Grand Pacific Health aims to improve health outcomes for the South Eastern NSW community by addressing gaps in primary health care services.

Both Shell Cove Family Health and GPH Nowra are accredited GP Registrar training practices for the GP Synergy Training Program.

The vision of GPH Nowra is to develop the practice into a beacon of medical education, attracting GP’s, GP Registrars and medical students to the local area and encourage them to stay in the Shoalhaven.

GPH RECEIVES GLOWING REPORT FROM ACHS

GPH has received its Final Survey Report following interim accreditation and the results are very positive.

ACHS delivered the report following our success in attaining interim accreditation under the National Safety and Quality in Health Services standards.

The outcome of the survey and the report is a credit to all staff and provides independent third party evidence of our collective commitment to safe and quality services.

Here is one extract from the summary:

“THE RESTRUCTURE OF GPH DUE TO THE MEDICARE LOCAL ENDINGS HAD TO BE ACCOMPLISHED WITHIN A VERY SHORT TIMEFRAME.

IT IS EVIDENT THAT THE ENERGY AND DEDICATION OF THE GPH BOARD, CEO AND STAFF TO ENSURE CLINICAL SERVICE DELIVERY WAS NOT DISRUPTED DURING THE TRANSITION, TESTIFIES TO THEIR COMMITMENT OF DELIVERING QUALITY AND SAFE PRIMARY HEALTHCARE SERVICES TO THE COMMUNITY. IT IS IMPRESSIVE THE SUCCESS OF THE ORGANISATIONAL CHANGE PROCESSES ACHIEVED IN A SHORT PERIOD OF TIME.”

GPH RATED HIGHLY IN CONSUMER SURVEY

Results from Grand Pacific Health’s Consumer Satisfaction Survey in 2015 are in, and the feedback is overwhelmingly positive.

Here is a snapshot of what clients and carers accessing our services said:

• 99% were satisfied with their service/s

• 99% would recommend this service

• 96% believed that their privacy and rights were respected

• 95% felt comfortable asking questions

• 94% thought that their wait times were reasonable

• 93% said they had their responsibilities properly explained

• 90% felt increased confidence maintaining their health

• 90% found the location convenient

• 90% were happy with their level of involvement with planning care

www.gph.org.au

GRAND PACIFIC HEALTH CONSUMER SATISFACTION SURVEY 2015

SUMMARY OF RESULTS

* percentages based on clients and carers either agreeing or strongly agreeing with these statements

WE INVITED CLIENTS AND CARERS TO PROVIDE FEEDBACK ON OUR SERVICES.

CLIENTS AND CARERS SURVEYED IN 2015 TOLD US*…

SAID THEY HAD THEIR

RESPONSIBILITIES PROPERLY EXPLAINED

93%

BELIEVED THAT THEIR PRIVACY

AND RIGHTS WERE RESPECTED

96%

WERE SATISFIED WITH THEIR SERVICE/S

99%WOULD

RECOMMEND THIS SERVICE

99%

FELT COMFORTABLE

ASKING QUESTIONS

95%FOUND THE LOCATION

CONVENIENT

90%

THOUGHT THAT THEIR WAIT TIMES WERE REASONABLE

94%WERE HAPPY WITH THEIR LEVEL OF INVOLVEMENT WITH PLANING

CARE

90%

IF YOU WOULD LIKE TO PROVIDE FEEDBACK, PLEASE ASK A STAFF MEMBER

FELT INCREASED CONFIDENCE MAINTAINING

THEIR HEALTH

90%


GRAND PACIFIC HEALTH - 2015 ILLAWARRA BUSINESS AWARDS FINALIST

Grand Pacific Health is proud to have been announced as a finalist of the 2015 Momentum Energy Illawarra Business Awards for Excellence in Innovation.

The Excellence in Innovation category recognises businesses that have made significant contributions to their industry through the introduction or improvement of an idea, method, technology, process or application.

Our Suicide Prevention Program has been acknowledged for its innovative approach to addressing self-harm and suicide amongst young people in the Illawarra Shoalhaven region.

The Suicide Prevention Program has two key elements of innovation including a highly sophisticated evaluation system and individual treatment complemented with information sessions for parents/carers.

GPH WEBSITE

The Grand Pacific Health website underwent a makeover this year to better reflect the new structure of the organisation.

An interactive search tool is a major focus of the website so that consumers, clients, health professionals and community members can find the information they need in just a few clicks.

Visit www.gph.org.au to find out more.

NDIS

The National Disability Insurance Scheme is a new way of supporting people with a disability.

The scheme has been introduced in Southern NSW and ACT and is due to roll out in the Illawarra and Shoalhaven areas on July 1, 2017.

If you are under 65 and an Australian Citizen or Permanent Resident with a permanent and significant disability – you may be eligible for NDIS supports and services.

Grand Pacific Health is a registered provider with the National Disability Insurance Agency and we offer a wide range of services.

We can help you transition to the NDIS and if you are assessed as eligible, we can also help you action your plans to achieve your goals.

RESEARCHGrand Pacific Health has funded a number of research projects carried out by the Illawarra and Southern Practice Research Network (ISPRN). The aim is to improve primary care for patients and incorporate evidence based best practice into all that we do.

MANUFACTURED HOME VILLAGES IN AUSTRALIA – A MELTING POT OF CHRONIC DISEASE?

CSIRO PUBLISHING- AUSTRALIAN JOURNAL OF PRIMARY HEALTH Karin Robinson 1, Abhijeet Ghosh 2 and Elizabeth Halcomb 3 1 Chronic Care, Grand Pacific Health, 2 Planning and Performance, COORDINARE – South Eastern NSW PHN, 3 School of Nursing, University of Wollongong.

Manufactured home villages (MHVs) are an increasingly popular housing option for older Australians. This research paper is the result of a successful partnership between Grand Pacific Health, The University of Wollongong and Coordinare. It reports on a cross-sectional survey that sought to describe the health status and health service access of MHV residents.

The survey tool comprised demographic and health status items, primary healthcare access perceptions and the World Health Organization Quality of Life tool. 186 MHV residents from regional NSW completed the survey. Hypertension (54.8%) and arthritis (46.5%) were the most prevalent chronic diseases reported.

MHV residents are a significant cohort of older people with high rates of chronic disease and reasonably poor access to transport services, which affects their capacity to access health services. They also have comparatively low levels of quality of physical and psychological life along with low levels of satisfaction with their health.

ELECTRONIC MEDICAL DATA (EMD) PROJECT

The purpose of this study was to determine the prevalence of diabetes in a primary care population, by searching a range of diagnostic indicators within primary care electronic health records.

Six practices from the Illawarra and Southern Practice Research Network (ISPRN) participated in the study. These findings could be built on by developing proxy ‘maps’ for a range of chronic diseases.


Some of the research projects include:

GOVERNANCEAND FINANCIALS

COMPLEMENTARY AND ALTERNATIVE MEDICINE (CAM) AND HEALTH LITERACY PROJECT

Researchers have recently completed a study that investigated whether health literacy affects the use of complementary and alternate medicine (CAM) in urban, regional and rural Australian general practice.

The results of the study showed that participants who could read and understand health information well were less likely to use CAM.

The researchers commented that patient education remains a cornerstone of the medical consultation and may result in more thoughtful use of CAM.

REFERRAL OF ACNE PATIENTS IN PRIMARY CARE PROJECT

The aim of this project was to investigate GP experiences around the barriers and facilitators of referral to dermatologists for isotretinoin treatment.

Twenty local GPs participated in a telephone interview on the topic. Multiple factors were mentioned by participants in determining when to escalate to specialist dermatologist care, in particular, the patients’ level of distress was mentioned by the majority of those interviewed.

This project concluded that investing in GP education about treating acne, early recognition of acne scarring and referrals to dermatology care has the potential to improve the outcomes of acne treatment.

CONTRACEPTIVE IMPLANON - WHY DO GP’S GET ASKED TO REMOVE IT EARLY FROM FEMALE PATIENTS?

Interviews were undertaken with 19 women aged between 18 to 50 years of age regarding their experiences with Implanon™. Bleeding side-effects were the main cause for early removal of the contraceptive device. Interestingly, mood swings and weight gain were also common factors for early removal.

Patients felt they hadn’t been as well informed about their side effects. The study found that women would be less likely to remove their Implanon™ early if they were made aware of potential side effects.

• Perceived burdensomeness and thwarted belongingness predict outcomes of short-term psychological treatment of young people at risk of suicide

• Functions of non-suicidal self-injury and acquired capacity for suicide in an Australian sample of young treatment seekers

(in partnership with the Illawarra Shoalhaven Suicide prevention Collaborative and UOW)

• Perinatal Mental Health: Examining perinatal distress, the impact on relationships, and the response to psychological treatment (in partnership with the Perinatal Mental Health Program and UOW)

OTHER RESEARCH PROJECTS CURRENTLY UNDERWAY INCLUDE;


BOARD OF DIRECTORSDR KATE MANDERSON – BOARD MEMBER – B MED. SC., MBBS (HONS), MPH, D.ADV.MED., FRACGP, FACASM, GAICDA board member since 2011, Dr Kate Manderson has been a GP in the Shoalhaven since starting her registrar training with the Navy in 2001, and is now a Fellow of the College of GPs, senior lecturer at the University of Wollongong Graduate School of Medicine, and a senior aviation medical officer in the Navy Reserve.

Kate has been involved in health service governance in both military and civilian fields, since 2005 as a senior medical officer for the Navy and as a former board member of the Shoalhaven Division of General Practice since 2006.

FRANK QUINLAN – BOARD MEMBERFrank Quinlan is the Chief Executive Officer of Mental Health Australia, the peak body representing mental health organisations in Australia. Frank is responsible for implementing Mental Health Australia’s vision of “mentally healthy people, mentally healthy communities”.

Frank was previously the Executive Director of Catholic Social Services Australia, a peak national body for social services organisations providing social and community services to over a million people each year.

Frank has a long history of working in the not-for-profit sector, having previously worked at Grassmere Youth Services, Tranmere Street Youth Refuge and the Australian Drug Foundation. He has also held senior positions with the Alcohol and Other Drugs Council of Australia and the Australian Medical Association.

DIANNA FORNASIER – BOARD MEMBER – BN, RN, CDEDianna is a registered nurse in both Australia and the United States, having completed studies at the University of Western Sydney, University of Technology Sydney, University of Sydney, University of Alaska Anchorage and University of Alaska Fairbanks.

Dianna is a credentialed diabetes educator and clinical nurse consultant, working full time in general practice for the past five years. Her clinical experience covers remote rural medicine, intensive care, diabetes and primary care. She has more than 26 years’ experience in delivering diabetes education and management, and speaks and writes routinely on the topic.

Dianna is currently undertaking a Masters in Nurse Practitioner at The University of Sydney and is the chief investigator for a University of Wollongong study into type 2 diabetes.

She is passionate about team care health models embedded in general practice; healthcare management and delivery; and cultural inclusion, diversity and Indigenous priorities in creating working partnerships and engagement.

DAVID FULLER – CHAIR, BOARD OF DIRECTORS - B.ED. M.A., MAICD, MIAMDavid Fuller is the CEO of WEA Illawarra, a community owned not-for-profit organisation that runs several different education operations including a Community College, Registered Training Organisation and a non-traditional Independent Senior Secondary Learning Centre. He was formerly Director of Strategic Projects and Director of Innovation Campus at the University of Wollongong, and has over 35 years’ experience on major development initiatives. David brings considerable project and governance experience to the Grand Pacific Health board in his role as chair.

David is a member of the Advisory Committee, Asian Science Park Association, a member of the Advisory Board of the Wollongong Science Centre and Planetarium and is immediate past president of the Australia and New Zealand Regional Science Association International Inc. and Technology Park Australia and New Zealand.

JODI KEAST – DEPUTY CHAIR, BOARD OF DIRECTORS – BCOMM, CPA, MBA, GAICD, CERT IV TRAINING AND ASSESSMENTJodi Keast grew up in Kiama and returned in 2005 after working in chartered accounting firms in Sydney, followed by seventeen years as an executive manager in the federal public service in Canberra. She is currently a senior manager in a local community-based not-for-profit organisation and a management consultant.

Jodi specialises in evaluating and improving governance in organisations, financial and stakeholder management, strategic and business planning, risk and business continuity management.

Passionate about philanthropy and her community, Jodi has held board positions in a number of community organisations, is the Regional Volunteer Manager for Primary Ethics and volunteers for Lifeline.

DR BRETT THOMSON – BOARD MEMBER – MBBS (HONS), FACRRM, FARGP, FRACGP, DRANZCOG (ADV), MAICDDr Brett Thomson, Clinical Associate Professor at the University of Wollongong, is a GP based in Milton. He moved to Milton over 12 years ago from the Northern Territory where he had worked as a GP and hospital administrator. Brett has extensive experience as a GP, GP supervisor and teacher and he currently manages and supervises a procedural practice including obstetrics, emergency and hospital inpatients.

Brett’s governance experience includes being a past chair of Grand Pacific Health, seven years on the board of Coast City Country GP Training and the immediate past chair of the Shoalhaven Division of General Practice. He is a member of several committees including the Local Health District’s Shoalhaven Clinical Council and University of Wollongong’s Phase 3 committee. He is also a member of the Australian Medical Association (AMA) NSW Council of General Practice.

BUNJA SMITH – BOARD MEMBERBunja is a recognised elder of his Murramarang and Walbunga people of the south coast of NSW who are part of the Yuin nation.

He was among the first groups of Aboriginal people to be trained as Aboriginal Health Workers in 1987 and maintains the holistic philosophy that “a healthy community is one with no problems”.

His competence, skills and experienced has been developed through a varied employment and training history. Working for government, non-government and private sectors has equipped him with leadership qualities that along with his local knowledge provide a valuable asset to the skills base of the Grand Pacific Health Board.

As well as his service to the community, Bunja works as a safety professional and is the Compliance Manager for a reputable Civil Engineering Firm. He is also a member of the Safety Institute of Australia and a current director of Aboriginal Legal Service (NSW/ACT) and past director of Katungul Aboriginal Community Controlled Community and Health Service and Southern NSW Medicare Local.


FINANCIALS

FINANCIALS

Statement of profit or loss and other comprehensive income for the year ended 30 june 2016

2016 $

2015 $

Operating Grants 15,890,421 14,949,365

Capital Grants 243,205 287,335

Rendering of services 3,721,840 2,680,587

Sale of goods 257,717 133,278

Donations and gifts 11,388 5,107

Other inome 1,214,424 321,141

21,338,995 18,376,813

Employee benefits expense 11,832,331 10,101,667

Clinical service delivery 4,835,173 4,264,872

Occupancy expenses 1,080,623 827.896

Information, comminications and technology expense 1,076.595 510,732

Depreciation and amortisation expense 384,115 379,181

Cost of sales 193,502 134,204

Net loss on disposal of fixed assets - 206,578

Impairment expense - 200,000

Other expenses 1,193,621 965,387

RESULT FOR THE YEAR 743,035 786,296

OTHER COMPREHENSIVE INCOME - -

TOTAL COMPREHENSIVE INCOME 743,035 786,296

FINANCIALS

Balance sheet as at 30 June 2016

2016 $

2015 $

ASSETSCURRENT ASSETSCash and cash equivalents 5,774,594 6,216,955

Trade and other receivables 790,879 974,982

TOTAL CURRENT ASSETS 6,565,474 7,191,937

NON-CURRENT ASSETSTrade and other receivables 975,000 1,000,000

Property, plant and equipment 8,940,013 8,641,529

TOTAL NON-CURRENT ASSETS 9,915,013 9,641,529

TOTAL ASSETS 16,480,487 16,833,465

LIABILITIESCURRENT LIABILITIESTrade and other payables 3,261,775 4,452,120

Employee benefits 777,229 806,583

TOTAL CURRENT LIABILITIES 4,039,004 5,258,658

NON-CURRENT LIABILITIESTrade and other payables 8,658,014 8,554,755

Employee benefits 349,158 328,777

TOTAL NON-CURRENT LIABILITIES 9,007,172 14,142,190

TOTAL LIABILITIES 13,046,76 14,142,190

NET ASSETS 3,434,311 2,691,276

EQUITYReserves 127,929 127,929

Retained earnings 3,306,382 2,563,347

TOTAL EQUITY 3,434,311 2,691,276


CONTACT US

WEBSITE:

www.gph.org.au

www.facebook.com/GrandPacificHealth

@GPH_au

Documents

2015-2016 GRAND PACIFIC HEALTH ANNUAL REPORT …€¦ · programs include Koori Boori’s, weight loss programs, Aboriginal health checks, diabetes clinics and allied health services