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NEWS FOR EMPLOYEES AND FRIENDS OF WAKEMED MARCH 2015

2015 CIRCLE OF EXCELLENCE AWARDS – NOMINATE A COLLEAGUE BY MAY 17!

Two Honored with Women in Business AwardsTheresa Amerson, MD, (WPP – City Center Medical Group) and Beth Rudisill,director, (Rehab Hospital) were among those recognized by the Triangle BusinessJournal’s (TBJ) recent Women in Business awards program.

A recipient in the Leaders in STEM (Science,Technology, Engineering and Math) category, Dr.Amerson joined WakeMed in 2011 and is boardcertified in medical bariatrics. Last year she createdan innovative medically-directed weight lossprogram to help individuals achieve a healthier lifeby fostering physician-patient relationships andpatient-to-patient support through a shared medicalappointment format. During a 6-month pilot, the 27participants who completed the program (allWakeMed employees) lost an impressive 508pounds! She has since expanded the model to anypatient who struggles with weight management.“Patients who are well-informed, engaged andeducated have the best success in achieving theirhealth care goals – whether it’s losing weight,recovering from surgery or managing chronicconditions,” she says.

Rudisill, who joined WakeMed in 1993 as a rehabcase manager, was recognized in the Behind theScenes category. From helping plan the Health Parkand getting our Home Health program established,Rudisill has spent her career making rehabilitationservices more accessible. As Rehab Hospital director,she works closely with her team to ensure thatpatients receive coordinated care aligned withindividual goals. “Every case is unique and every

patient responds differently. We want to help patients get back out into the worldand accomplish their personal goals,” she says. Rudisill also volunteers with Jobsfor Life and the MS Society, who named her to their National Volunteer Hall ofFame in 2010.

Heart Failure Program ReaccreditedThe Raleigh Campus heart failure program was recentlyreaccredited by the Society of Cardiovascular Patient Care(SCPC). Accredited hospitals must integrate successful practicesand follow risk stratification protocols to ensure appropriateplacement of patients based on clinical presentation andresponse to treatment.

The SCPC surveyor, who visited in December, was extremely

impressed with the stellar collaboration among physicians, team members andadministrators. “We received the highest compliments for both our expertise andpassion for our patients,” said Betsy Gaskins-McClaine, MSN, RN, vicepresident, Heart & Vascular Services. “Now, it’s time to challenge ourselves todrive transformational change in an even greater way for our patients andfamilies who experience heart failure and stroke.”

SCPC is an international not-for-profit organization whose goal is to helpfacilities manage heart failure patients more efficiently and improve patientoutcomes. Raleigh Campus first received Heart Failure Accreditation from SCPCin 2010; Cary Hospital received Heart Failure re-accreditation in October 2014.

The Wake Way in ActionTwo employees helped make a patient’s stay – and 50th wedding anniversary –memorable.

Erly Chavez, RN, (6A CVIC) was responding to a call bell one morning when shemet patient Beverly Batten. During their conversation, Mrs. Batten told Chavezthat the day was a special one for her and her husband: their 50th weddinganniversary. While Mrs. Batten was a little disappointed to be spending their

anniversary in the hospital, shealso felt very fortunate to haveher husband by her side,considering he had undergone aheart transplant years before,followed by heart failure.

When Mrs. Batten mentionedshe’d love a fresh salad forlunch, Chavez made sure ithappened. She told Zane Chavis(Food & Nutrition Services)about the Battens’ anniversaryand he took matters into his ownhands. Not only did he deliver aplatter of salad and fresh fruit, healso told Mrs. Batten to chooseanything she wanted for dinner.

She requested chicken salad and said it was the best she had ever tasted. “This iswhat I love to do,” Chavis told her, adding that if his mother or grandmother wasin the hospital for such an important occasion, he would want her to have thesame treatment.

“For us to reach 50 years together is a miracle. No one really wants to be in thehospital for their anniversary, but Erly and Zane turned it into a very meaningfuloccasion,” said Mrs. Batten. “If we had been at home, we could have gone to anice restaurant, but it wouldn’t have been as special as this was.”

Thank you, Erly and Zane for being such great examples of the Wake Way!

Work has begun on the WakeWay to Excellence, which is themethod we will use to achieveour aspirational goals. Here’s anupdate on the process...

The Building BlocksThe Wake Way to Excellencewill integrate our uniqueculture – the Wake Way – withperformance improvementprinciples to create a moreefficient health system drivenby quality outcomes. Thebuilding blocks of the WakeWay to Excellence are a set of guiding principles(compassion, respect, teamwork, dignity, removal ofwaste, innovation and others)that all staff will be expected toexemplify while keeping ourpatients and their families asthe priority. Much more will beshared about these buildingblocks as they are defined.

Training UnderwayWakeMed has partnered withthe Virginia Mason Institute(VMI) to develop this uniquemethod and tailor it to ourneeds. Members of ourexecutive team and thePerformance Improvementdepartment have beguntraining with VMI; otherleaders within the organizationwill be included in the comingmonths. Over the next threeyears, VMI staff will visitWakeMed regularly to providecoaching and support.Additionally, WakeMed leaderswill travel to VMI to observehow to integrate processimprovement initiatives intoday-to-day operations.

What’s in a Word?You’ll soon start hearing some differentwords used in association with the WakeWay to Excellence. The words – most ofwhich are Japanese – might sound odd atfirst, and you may wonder why we areusing them. The Wake Way to Excellenceis a completely new way of doing thingsand new words are needed to describethese concepts. Unfamiliar words areused so we can learn them together,creating consistency. Here are a couple ofterms you will hear in the comingmonths: Kaizen: “Good Change” – TheWake Way to Excellence will help ustransition to being an organizationfocused on continual improvement andmaking changes that make sense for usand for our patients. Nemawashi:“Preparing the Soil” – In order for anorganization to adapt and change, wehave to first create an environment wherethese changes will be well received andunderstood.

The Women’s Hospital at WakeMed North is getting close to its duedate of May 11, 2015! Construction is now more than 80 percentcomplete and hiring is ongoing with many of the management rolesalready in place.

We have contracted with Lori’s Gifts to develop a unique specialtygift boutique tailored to women. The gift shop will feature freshflowers, clothing and accessories, home décor, kids’ items, greetingcards, stationery and more. Around the corner from the gift shop,employees, patients and visitors will enjoy a highly anticipated full-service cafeteria, featuring a brick oven and gourmet coffee. TheFood & Nutrition Services team will also provide 24-hour roomservice for patients.

A number of exciting events have been planned for the monthsleading up to opening day. Details will be shared in future issues.

Name the Space Contest

With the opening just around the corner, we have a few areas of thehospital that need a new name. Sure, we could call them "cafeteria","gift shop" and "conference center"... but why? With creativeemployees like you, we know these areas are destined to haveunique and interesting names.

Send your ideas of what we should call the cafeteria, gift shop,coffee shop and conference center to microscope@wakemed.org.Submissions must be received by March 31 to be considered. Happybrainstorming and good luck!

WAKEMED NORTH WOMEN’S HOSPITAL

WOW, WHAT AN EMPLOYEE!

Tres Pittman, MD, (WPP – Hospitalists) has received theSenior Fellow in Hospital Medicine (SFHM) designationfrom the Society of Hospital Medicine. The designationrecognizes hospitalists who demonstrate dedication toquality and process improvement, commitment toorganizational teamwork and leadership, and activeengagement in education.

Rhonda Vincent, RN, (Trauma Services) was named to theNorth Carolina Nurses Association Commission onAdvanced Practice Nursing.

Zach Donahue, chief audit officer, was appointed to athree-year term on the board of directors of the NorthCarolina Association of CPAs.

Erin Tucker (Case Management) became a licensedclinical social worker (LCSW).

Wendy Parker, RN, and Debra Medlin, RN, (both of HeartFailure Program) earned bachelor’s degrees in nursing(BSN) from Winston Salem State University.

WakeMed’s Nurse Fellowship Program was highlightedin the recent issue of TD Magazine.

Jeff Lamphere, PA-C, executive director, (WPP – Mid-Level Providers) and Kyla Redwood, PA-C, (WEPPA)received Certificates of Added Qualification (CAQ) fromthe National Commission on Certification of PhysicianAssistants (NCCPA).

3A CVIC congratulates Greg Jorgenson, NAI, on becominga nurse fellow.

Michele Casey, MD, executive medical director, (WPP -Falls Pointe Medical Group) became a certified physicianexecutive (CPE).

Angela Warren, RN, and Domenick Hicks, RN, (both ofCICU) earned BSNs.

Katie Barrette, NAI, (CICU) completed her ADN andpassed the nursing boards.

Curt Weeks, EMT, and David Rowe, EMT, (MobileCritical Care Services) completed the Mobile Critical CareServices Master Operator certification program.

Tiffany Armstrong, EMT, Jason Bazelow, EMT, AaronByrd, EMT, Sean Gibson, EMT, Bryan McEssy, EMT,Daniel Nayman, EMT, and Sam Park, EMT, (all of MobileCritical Care Services) completed the Flight ParamedicCertification program, which is part of the Board ofCritical Care Transport Paramedic Certification (BCCTPC).

Last fall, nearly 75 employees participated in the I am WakeMed casting call where they were askedto share how they give back to our community andwhat it means to say "I am WakeMed!" While weweren't able to include all 75 employees in our TVadvertisements (our advertising agency chose the21 that were featured), we have been sharing manyof their stories through videos and blog posts on theWakeMedWeb. The stories represent fantasticexamples of the passion and commitment of theWakeMed family. To see for yourself, visit the I amWakeMed page on the WakeMedWeb!

I am WakeMed feature walls have been installed atRaleigh Campus and Cary Hospital and will be anevolving part of this campaign. The walls currentlyfeature the employees and community physiciansthat were in our first round of TV advertisements.Over the coming months, they will be updated totell the stories of our patients, families and others.If you’d like to share your story, visit wakemed.organd click I am WakeMed.

2O15is a Joint Commission Survey Year WakeMed will be surveyed by The Joint Commission sometimethis year – probably in September. This year, Raleigh Campusand Cary Hospital will be surveyed at different times. Theunannounced survey will apply both Joint Commissionstandards and Medicare requirements. Stay tuned for moredetails and opportunities to sharpen your continual readinessskills!

Wa�Wellrewards

Biometric screenings are ongoing through April 10. Things to remember:

• Know the time and location of your screening and bring your ID badge.

• Allow approximately 20 minutes, start to finish.

• The screening includes height, weight, waist circumference, blood pressure and a basic lipidpanel (cholesterol) with blood glucose.

• Employees may bring current blood work results to the screening (to use, it must have beenconducted after January 1, 2015, and must include full lipid panel and a total glucose).

• The cholesterol screening requires fasting for a minimum of eight hours unless prohibited formedical reasons.

Screening results will be posted to WakeMed MyChart. Remember, you must meet a certainlevel on each standard in order to receive the reward. If you do not meet the standards, you cancomplete an alternate standard requirement to make up points. More details about alternatestandards will be shared next month.

To change your appointment, call 919-350-7000. Questions? Contact Bob Nelson, ext. 06903.

LEVEL III SPECIAL CARE NURSERY

PRIVATE PATIENT ROOM

COMINGS & GOINGSDay Surgery - PACU sends best wishes to Sheila Cox, RN,who is retiring after 33 years of service to WakeMed.

Nursing Education welcomes Joanne Barkhau, MSN, RN,to the team as an education resource specialist.

Birth & Parent Education welcomes Mara Rhodenizer,RN.

CTICU welcomes Taylor Perrigo, BSN, RN.

Pathology Labs – Transfusion Services welcomes KristenChew.

Property Services welcomes Gary Block.

Pathology Labs – Phlebotomy welcomes StephanieSharpe.

OneCall welcomes Shenee Davis, Felicia Leggette andTina Boyd.

The WakeMed Foundation welcomes executive assistantCassandra Bolduc, who transitioned fromAdministration.

2E CVICU welcomes Jennifer Mathis, RN, and MarkGrant, RN.

6A CVIC welcomes Tamra Betterton, RN; Kristie Barrett,RN; Cheryl Snowden, RN; Janice Wiggs, RN; WhitneyPhillips, RN; Cathy Mattox, RN; Hannah Farmer, NT;Roquel Terrell, NT; and Jeffrey Davis, NT.

CICU welcomes Holly Liggins, RN, to the team.

Food & Nutrition Services welcomes Kirstie Linza,Jessica Cheek, Steve George, Crystal Fox, Alexis Lyles,Danielle Bach and Sharon Dodge.

5C welcomes Charlene Coley, NAII, and Linaleea Lopez,RN.

ADDITIONS & ATTACHMENTS Sandee Jene Hales, RN, (Emergency Department – CaryHospital) and husband Ryan welcomed daughter HannahKaraline on Nov. 7, 2014.

Blair Reynolds (WakeMed Foundation) welcomeddaughter Calli Grace on Dec. 18, 2014.

Ginny Pospisil (Respiratory Care Services) marriedMelissa Thornburg on Feb. 16, 2015.

NEWS FROM WAKEMED PHYSICIAN PRACTICES

Welcome New Mid-levelsMemory Dossenbach, PAWPP – Accent Urgent Care

Robert Crews Edens, PAWPP – Fuquay-Varina Primary Care

Alexandra Lavenburg, NPWPP – Neonatology

Jaya Reddy, PAWPP – Mid-level Program

Michael Wiegert, PAWPP – Mid-level Program

Denise Quattlebaum, PAWPP – Orthopaedics

Jennifer Rutledge, NPWPP – North Wake InternalMedicine

Office UpdateWPP – Morrisville Primary Care closed earlier this month. Tiffany Lowe-Payne, MD, has transitioned to WPP – City Center Medical group.

HOPDs Converting to Non-provider Based Physician PracticesTo provide greater value to our patients, WakeMed is convertingremaining WPP locations that operate as provider-based HospitalOutpatient Departments (“HOPD”) to non-provider based physicianpractices. This means there will no longer be a hospital-based charge(often called a facility fee) associated with patient visits. All remainingHOPDs will be converted as of April 1, 2015.

www.wakemedphysicians.com

MAKING SENSE OF OUR NEW DECISION-MAKING STRUCTUREReducing waste and standardizing work along the Wake Way to Excellence

“Too many meetings and no results,” is a common complaint at anylarge organization – including ours. Meetings and committees help getthings done and involve many people, but they also take up valuabletime. WakeMed is introducing a new decision-making structure tosupport our strategic plan while reducing time spent in meetings –now that’s something that everyone can get behind!

Developed by a multidisciplinary team, the decision-making structureis streamlining how we make system-wide strategic and operationaldecisions while improving transparency. Key elements are two newteams that make high-level decisions involving multiple enterprises,require large financial investment or impact many people:

Strategic Leadership Team (SLT): Make strategic systematicdecisions that will help us achieve the organization’s long- andshort-term goals.

Operational Leadership Team (OLT): Focuses on system-wideoperational decisions. Among the members are physicianleaders (executive medical director) in dyad partnership withthe administrator for each of our four primary enterprises(Raleigh Campus, Cary Hospital, WakeMed North andAmbulatory Services & Physician Practices).

The work of the SLT and OLT will impact the future direction of ourorganization and their progress will be shared regularly. They willevaluate new initiatives and ideas, involving staff from throughout theorganization in developing and leading those put into action.

We are also re-defining how committees, task forces and groups areformed and function. Charters will be developed and tracked forcommittees, task forces, groups, etc., to define their purpose andensure that work aligns with our strategic plan. To track results, keepus on task and communicate progress, we are rolling out standardizedformats for meeting agendas and minutes.

While change is never easy, this new structure should help everyone –especially our leaders – be more focused, efficient, accountable andstrategic in what we do.

Strategic Leadership Team• President & CEO, Donald Gintzig

• Chief Operating Officer, Tom Gettinger

• Chief Financial Officer, Mike DeVaughn

• Chief Legal Officer, TBD

• Chief Physician Executive, John Piatkowski, MD

• Chief Nursing Officer, Cindy Boily

• Chief Quality Officer, West Paul, MD, PhD

• Chief People Officer, Jeanene Martin

Operations Leadership Team• Chair, Chief Operating Officer, Tom Gettinger

• Vice Chair, Chief Physician Executive, JohnPiatkowski, MD

• Raleigh Campus

> Administrator, Vicki Block

> Executive Medical Director, TBD

• Cary Hospital

> Administrator, David Coulter

> Executive Medical Director, TBD

• WakeMed North

> Administrator, Sheri DeShazo

> Executive Medical Director, Seth Brody, MD

• WakeMed Physician Practices/AmbulatoryServices

> Administrator, Carolyn Knaup

> Executive Medical Director, John Piatkowski,MD

• Chief Information Officer, Denton Arledge

• Health Information & Utilization ManagementExecutive, Becky Andrews

• Controller, Stephanie Sessoms

Additional non-voting members include selectedSLT representatives, the Chief Compliance Officerand Public Relations Executive. Ad hoc members,representing functional areas, will participate asappropriate based on the discussions anddecisions needed.

WakeMed Introduces

CeliacDiseaseSupportGroup

This month, WakeMed will launch asupport group for individuals withceliac disease and other gluten-related disorders, their familymembers, caregivers and loved ones.The support group will offer a forumfor participants to share theirexperiences, methods of coping andinsights into living with chronicillness on a gluten-free diet. Themeetings are free and advanceregistration is not required. For moreinformation, contact Parul Kharod(Food & Nutrition Services – CaryHospital) at 919-350-2358 orpkharod@wakemed.org.

Celiac Disease Support GroupCary Hospital

Conference CenterThird Tuesday of each month

6 to 8 pmWakeMed hosts a variety of supportgroups for patients, their families andcaregivers:

• Amputee Support Group

• Bariatric Support Group

• Brain Injury Support Group

• Breastfeeding Support Group

• Defibrillator Support Group

• Mended Hearts

• Stroke Support Group

• Spinal Cord Injury or DiseaseSupport Group

Visit events.wakemed.org for details,including meeting times andlocations.

Gold Apple Award forNutrition ExcellenceWakeMed received a Gold Apple Award fromPrevention Partners for achieving the higheststandard of nutrition excellence at theworkplace. The award recognizesorganizations that provide and promotehealthy, affordable and delicious food andbeverage options for employees and customers.

“Good nutrition is vital to good health, diseaseprevention and overall daily living. As we workto promote a culture of wellness, we areworking hard to make it easier for staff andothers to have access to healthy food options,”said Bob Nelson (Wellness). Here are just afew ways WakeMed is working to create ahealthy food environment system-wide:

• Nutritional labeling in our cafeterias

• Adding healthy options to vendingmachines

• Hosting farmers markets for the community,visitors and employees

• Daily WakeWell meals in our cafeterias(meals meet specific calorie, carbohydrateand sodium guidelines and are offered fora reduced price)

Prevention Partners is a North Carolina-based nonprofit organization that helpsschools, workplaces and hospitals addressthe top three causes of preventabledisease and early death: tobacco use,poor nutrition and physical inactivity.

What’sHappening

Lafay Gilliard (CV Testing) gives athumbs up with her I am WakeMedbracelets. To learn more about the I am WakeMed campaign, see thestory on the inside front cover.

Right: Thanks to our dedicated staff, WakeMed’s Epicimplementation in February exceeded expectations. ChrisSmith, RN, manager, and the MICU super users led theirteam to a winning game day!

Below: Alexander Semin, Jiri Tlusty, Andrej Sekera andJay McClement of the Carolina Hurricanes visitedWakeMed in February, bringing big smiles to Children’sHospital patients as well as their families and staff. Thanksfor visiting, and go ‘Canes!

Adrianne Pickard, Amy Fisher (both of Pathology Lab) andLynn Feller (Human Resources) represented WakeMed atthe Wake Early College Career Fair.

Dee Lockridge Brown (Diabetes Program)and Barbara Honeycutt (Heart CenterAdministration) showed their love forheart health by volunteering at Go RedDay at the Crabtree Valley Mall.

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Families On!Saturday, April 25, 2015WakeMed Soccer Park101 Soccer Park Drive, CaryPresented by WakeMed and theYMCA of the Triangle

The Families On! Challenge is thefirst and only national family raceseries, featuring 16 awesomechallenges for you and your family to

conquer together. This year’s challenge theme – “Everything YouCan’t Do at Home” – includes everything your mom once told you notto do. Get ready to jump on beds and scribble on walls in epicproportions. Families On! Challenge will empower you and thepeople you call family while you experience a day of adventure, funand great memories. All ages, athletic ability and family compositionare invited to take part. Learn more and register atwww.familieson.com.

WakeMed Partners with Rock ‘n’ Roll MarathonWakeMed and WEPPA are partnering as the medical sponsors of theRock ‘n’ Roll Marathon & Half Marathon, coming to Raleigh on April12. Led by race medical director Anita L’Italien, MD, (WEPPA) a teamof physicians, mid-levels, EMTs and nurses will provide medical careat the finish line and throughout the entire course.

Get Involved!Volunteers will be needed to help staff aid stations as well as our expobooth:

• Physicians, mid-levels, nurses, EMTs, and non-medical volunteerswill be needed to help round out our medical team. To sign up,follow the link on the WakeMedWeb.

• WakeMed will be staffing a booth at the expo on Friday andSaturday, April 10 & 11. Volunteers will be recruited through theWakeMed Weekly –stay tuned for details.

Want to Run?WakeMed employeeswho want to participatein either race can enjoy a $15 registrationdiscount. For details, see the homepage of theWakeMedWeb.

Props for Raleigh Campus Stroke TeamThe Raleigh Campus Stroke Program has been recertified as an Advanced Primary StrokeCenter by The Joint Commission (TJC). The program has maintained the high quality care and

safety standards that certification demands since 2006 – just a few yearsafter this distinction was established.

The surveyor recognized many of our team’s efforts and innovations,including the Acute Stroke Timer, an iPhone app to help nurses andphysicians meet the multiple timed goals in the process of preparing toadminister tissue plasminogen activator to dissolve blood clots. “What acompliment for our team when the surveyor said, ‘…if I lived in yourregion, I would not hesitate to bring my parents here for stroke care’,” said

Betsy Gaskins-McClaine, MSN, RN, vice president, Heart & Vascular Services. “The expertise,compassion and commitment shows in all we do for stroke patients. Thanks to every memberof the WakeMed Stroke Team for your exceptional work.”

Cary Hospital also received Primary Stroke Program certification by TJC in October 2014.

When Deb Laughery joined WakeMed in 1997, she was given a not-so-simple task: build the WakeMed brand. The hospital had justbecome private and changed its name and it needed a new brandto go with it: one that reflected a private, non-profit health carefacility, rather than a county-owned hospital. “It’s amazing how

far we’ve come,” says Laughery. “WakeMed is a well-known and well-respectedorganization, and I’m excited about our future. Our new mission and strategic plan will change what WakeMed means to this community, and I want to help tellthat story.”

Laughery grew up in West Virginia with her three sisters (one of whom is heridentical twin). Her father designed computer systems and her mother worked for aninsurance company. She earned a bachelor’s in journalism and a master’s in businessadministration from West Virginia University then started working at a marketresearch firm. Laughery enjoyed market research and was fascinated by the datainvolved; she still uses those skills when planning WakeMed’s marketing andadvertising strategies. When she and her husband, Tom, moved to Wyoming a few

years later, she began working for a hospital, a job she found sofulfilling that it became a 30-year career. “It’s rewarding to tell thestories of how we change people’s lives and the good things we dofor the community. I could never promote a product or companythat doesn’t contribute in a positive way. I love helping peopleunderstand how WakeMed does that.”

Today, Laughery oversees WakeMed’s advertising and promotionefforts, community relations, web and social media, internal andexternal communications, media relations and conference services.The public relations umbrella includes nearly everything with aWakeMed logo – whether it’s a billboard, a mouse pad or anemergency department sign. “I’m lucky to have such an incredible

team that supports one another and this organization so well. We are involved in manyprojects at one time, which is exciting but also challenging.” Like everyone else in healthcare, Laughery has had to adapt to industry changes and new regulations as they comeinto play – something that keeps her on her toes. “Historically, hospitals promotedthemselves by saying ‘choose us when something is wrong,’ but that doesn’t workanymore. We need people to know that we are here when they are sick, but also that wecan help them take care of themselves and their families every day.”

Though she worked at hospitals in Wyoming, Colorado, New York City, Virginia andNorth Carolina, Laughery says it’s the people that sets WakeMed apart from everywhereelse. “Our staff have an unwavering commitment to our patients and an incrediblewillingness to help one another. Some people may take that for granted, but it is not thatway everywhere else.” She stays connected to the organization by getting to knowpeople all over the organization and learning what they do, what’s happening in theirareas and what ideas they have. Keeping a pulse on operations system-wide helps her bean effective leader. She is results-driven and a strong believer in giving peopleautonomy. “It’s important to give people enough space to do their work withoutmicromanaging. That’s when you get innovation, creativity and true teamwork, which isso important to success.”

Outside of work, Laughery enjoys cooking, playing tennis, going to sporting events andspending time with her family. She and Tom have two sons – Zane and Austin – who areboth in college, as well as a Brittany spaniel named Lucy. Her favorite vacationdestination is the family cabin in Wyoming, which they visit annually to relax, hike and– Laughery’s favorite – fly fish. “The cabin is outside of Yellowstone and 50 miles fromthe nearest town. There is no television, no internet, no grocery store – and it isfantastic.”

Deb LaugheryVice President, Public Relations

GET TING TO KNOW

15,790.65 Hours (and Counting!)

That is how many hours Palma Ayars has given toWakeMed Cary Hospital as a volunteer with The Volunteersof WakeMed Cary Hospital. Palma and many othervolunteers received special recognition at the annualWakeMed Volunteer Luncheon in February.

Additional recognition of note included:

Phil Greco, Most Hours Served in FY 14: 1,195.50 hours

Deanna Babyak, Most Hours Served by an IndividualSewing Volunteer in FY 14: 1,226 hours

Peggy Lewis, Longest Serving Hospital Volunteer: 26 years,6 months

Emma Voigt, Longest Serving Community Volunteer: 29years, 9 months

Community Sewing Groups that Contributed the MostHours in FY 14

• Project Linus, 7,570 hours

• Cary Senior Center, 6,424.75 hours

• Garner Senior Center, 5,996.50 hours

Thanks to all of the amazing men and women who give oftheir time and talents to WakeMed patients, families andstaff members.

Donald Gintzig, president & CEO, greets Raleigh Campus volunteer Yvonne Dewaldat the luncheon.

This year, VolunteerServices hosted bothorganizations – TheVolunteers at WakeMedRaleigh Campus and TheVolunteers at WakeMedCary Hospital – at a singlevenue, as a cost-savingseffort. Volunteers fromboth organizationsenjoyed meeting eachother and mingling.

While conducting a chartaudit, Brie Howard, RN, (Women’sPavilion & Birthplace) saw that prenatalrecords listed a patient’s blood type as Opositive but Soarian showed O negative.Brie consulted with the charge nurse andasked the patient some questions to clarify.The patient was O negative, but because of

the mistake on her prenatal reports, she did not receive Rhogamduring her pregnancy (luckily, the baby was Rh negative, so noharm was done). Thanks to Brie’s observation, the issue hasbeen corrected in case a future pregnancy occurs.

WakeMed’s Good CatchProgram encourages staff topositively impact patientsafety by speaking up,reporting good catches andsharing their experiences.

If you have made a goodcatch, share it by clickingthe “Report a Good Catch”link on the WakeMedWeb(it will take you to theonline reporting site). APRIL

Diversity & InclusionAwareness Month at WakeMed

Every April, WakeMed recognizes Diversity & Inclusion Awareness Month to encourage respect,tolerance and sensitivity to cultural differences. With the needs of our diverse patient and staffpopulation in mind, the WakeMed Diversity & Inclusion Committee has been working hard to developsome new and exciting ways to celebrate diversity this April. Some of the initiatives include:

• Interactive displays and activities in the cafeteria

• Classes and round-table discussions for all staff

• Departmental covered dish luncheons

• Developing a WakeMed cultural heritage recipe collection

The committee is also creating a WakeMedWeb site that will be a useful repository for ideas,information and reference information. Stay tuned to the WakeMed Weekly and WakeMedWeb fordetails about these and other activities taking place in April. If you want to learn more or get involved,contact Ylenia Sharif at ysharif@wakemed.org.

now boarding

BOARDING PASS

EXCELLENCE & INNOVATION

Our Magnet JourneyThis month we highlight a few more of our Sources of Excellence that wepublished in our Magnet document.

EVIDENCE OF EXCELLENCE: Exemplary Professional Practice

A Team Approach to Improving Outcomes

Achieving quality outcomes for congestive heart failure patients is a teameffort. On 6A CVIC, structured multi-disciplinary rounds provides the careteam, patients and their support persons the opportunity to collaborate on thecare plan. Patients partner with each member of the care team during theirstay. 6A staff devised a tool to facilitate the rounds; the tool is updated daily,thus making the care plan always relevant. Congestive heart failure roundsprepare patients for self-care post-discharge and assist in reducing theirchances for readmission.

EVIDENCE OF EXCELLENCE: Structural Empowerment

Bradycardia, Apnea and Desaturation (B.A.D.) Episodes Project Reduces Length of Stay

Led by an interdisciplinary team, this project helped reduce NICU averagelength of stay (LOS) for extremely low birth weight infants to less than 90days. How did they do it? First, they learned that B.A.D. events were beingdefined differently, so they were not documented or treated consistently. Afterconducting a literature review and collaborating with other organizations,NICU staff standardized their care using best practices. Armed with a standarddefinition and a new charting tool, all providers now share a consistentmessage and have improved the discharge planning process.

WakeMed Honors Nurse LeadersIn October 2014, the first Nursing Leadership Excellence Award was given to PamCross, BSN, RN, manager (6C Surgery/Trauma). Since then, two other leaders havebeen recognized: Sandra VanScoy, BSN, RN, manager (3B CVSIC) and Janice Neff,BSN, RN, (Nursing Administration). These leaders were honored for their uniquecontributions to nursing at WakeMed, to our patients, and to the health of theorganization as an entity. A standing ovation by their peers – 150 strong – accompaniedthese surprise awards.

M A R C H 2 0 1 5

FocusOnNursingExcellence in the art and science of nursing care and caring. www.wakemed.org

S P E A K I N G O F N U R S I N G :A N O T E F R O M O U R C N O

Cindy Boily MSN, RN, NEA-BC

Senior Vice President & Chief Nursing Officer

Excellence! Energy! Pride! That’s what wasdemonstrated at the Clinical Nurse Council AnnualPoster Presentations in December. Joined bynursing leaders from across the system, UnitCouncil representatives and peers shared postersthat highlighted practice initiatives founded on the

principles of Magnet: leadership, exemplary and empoweredpractice, and innovation. As Harriet Stephenson, director ofNursing Education shared, every year the creativity and expertiseis more pronounced.

I hope by now you’ve each had an opportunity to review theexamples of excellence shared in our Division of Nursing AnnualReport. If you haven’t, I encourage you to pick up a hard copy orcheck it out online to learn how WakeMed Nursing is setting anew standard of excellence in nursing care and caring. As youreview it, remember there is far more to share, which weanticipate doing when our Magnet Appraisers arrive. Stay tunedfor updates.

I hope you feel the excitement in the air – and that, like me, youare always proud to be a WakeMed nurse.

Way to Go, Certified Nurses! March 19 is Certified Nurses DayCurrently, 30 percent of WakeMed nurses are specialtycertified and our numbers are growing! If 2015 is your year toseek professional certification, WakeMed supports thatjourney in several ways:

Certification Reimbursement

WakeMed provides reimbursement to eligible employees ofup to $300 for one specialty certification exam fee or re-certification fee per fiscal year. Employees are reimbursedonce they pass the certification exam. To learn more, visit theHuman Resources page on the WakeMedWeb.

Success Pays

Nursing Education has partnered with the American NursesCredentialing Center (ANCC) to make it more affordable forour nurses to receive national certification. SUCCESS PAYSoffers eligible nurses the opportunity to sit for an ANCCnursing certification exam at no cost. Employees pay nothingup front and have two opportunities to take the exam – bothfor free! For more information, see the Nursing EducationWakeMedWeb page.

Helton Awardee Program

Administered by the WakeMed Foundation, the HeltonAwardee Program is available to assist with educationalmaterials or review courses related to certification (notcertification exam fees). For more information, visitwww.wakemedfoundation.org.

Magnet Champion Joshua McCullough, BSN,RN, (MICU) displays the Magnet BulletinBoard that he created at the January MagnetChampions meeting. The boards are a quickreminder of the focus of our Magnet Journey:patient outcomes, best practice, shareddecision making and a healthy workenvironment. Each Magnet Champion willuse their board to post outcomes specific totheir department. Please contact your MagnetChampion or Jill Whade, BSN, RN, (MagnetCoordinator) if you haven’t seen a Magnetboard in your department.

Magnet Journey Highlighted atCNC Poster Presentations In December, WakeMed hosted the 6th Annual ClinicalNurse Council (CNC) Poster Presentations at Cary Hospital.This year’s theme was the Magnet Journey: PatientOutcomes, Best Practice, Healthy Work Environment andShared Decision Making. “The Magnet Journey engagesindividuals across our health system and gives us anopportunity to improve clinical practice,” said HarrietStephenson, MSN, RN, director (Nursing Education). “Itwas exciting to see the amazing work being done and thepositive impact on our patients and our outcomes ingeneral.”

CNC representatives evaluated ‘best-in-show’ for thefollowing categories: most creative, best use of evidenced-based practice to support interventions, best use of data,most likely to implement on your unit and overall favorite.

The posters are on display in their respective units andthey will be available to all WakeMed staff during NursingEducation’s annual poster presentations:

Raleigh CampusConference DiningThursday, April 30, 7:30 am to 7 pm

Cary Hospital Conference DiningMonday, May 4, 7:30 am to 1:30 pm

Amy Sullivan, RN, supervisor/clinicaleducator (Chest Pain Unit) presentedher poster about patient flow entitled

“Same Goals, Different Roles.”

Above: Sandra VanScoy, RN; EricaCook, RN; and Leslie Hall, RN, (all of

3B) shared their unit’s efforts toimprove patient satisfaction on theHCAHPS ‘quiet at night’ measure.

Marlene Bissett, RN (ED – Brier Creek);Dawn Bills, BSN, RN (ED – Apex

Healthplex); David Allsbrook, BSN, RN(ED – Brier Creek Healthplex); Karen

Weaver, BSN, RN (ED – GarnerHealthplex); and Dot McFadden, RN,(ED – Apex Healthplex) hit the target

with their presentations.

Justin Kott, RN; and Kim Shaw, RN(both of 2W CVIC – Cary Hospital)

presented “Love Your Heart at Home,”which outlined several initiatives

designed to educate patients aboutheart failure and how to avoid

readmission to the hospital.

Below: Lynnette Zueck, RN, and SylviaMcCauley, BSN, RN, (both of Surgical

Services – Day Surgery) representedtheir unit with a presentation about the

“Day Surgery Speedway.”

Katie Tisch, RN, and Chris Smith, BSN, RN, (both ofMICU) shared their unit’s work promoting progressivemobility within the ICU.

Below: Deanna Buchanan, RN; Carol Weichel, BSN,RN; Jennifer Sollami, MSN, RN; and Tina Johnson,RN, (all of Emergency Department – Cary Hospital)took a cue from pop music when creating their poster,“All About that Pace,” focusing on their qualityimprovement project of reducing time in the ED.

Julia Salas, BSN, RN, (CVTesting) represented herunit with her presentationtitled “Putting the PiecesTogether.”

Patricia Thomas, RN;Michelle Stroup, RN;and Lori Kleeberg,BSN, RN, (all of 6BOrthopaedics &Oncology) solved theriddle, “Why theFoley?”

Kathy Lancaster, BSN,RN, and Tammy

Baker, BSN, RN, (bothof CICU) show they

would never let theirpeeps fall!

WakeMed Health & Hospitals

3000 New Bern AvenueRaleigh, NC 27610

Non profitOrganizationU.S. PostagePAIDRaleigh, NCPermit NO. 1307

ADDRESS SERVICE REQUESTED

Microscope is a monthly newsletter written by and for the employees of WakeMed. Our goal is to provide employees and friends of

WakeMed with the most up-to-date news on all of the hospital system’s activities. The

Public Relations department thanks all of theemployees who contributed to this publication.

We welcome comments and suggestions on thispublication and its content. Call (919) 350-8120,

e-mail microscope@wakemed.org, or writeMicroscope, Wake Med Public Relations

Department, 3000 New Bern Avenue, Raleigh, NC 27610.

Kate Wilkes, Editor

WakeMed Employees, Photos

©WakeMed Public Relations, March 2015

C ALENDAR OF EVENTSC ALENDAR OF EVENTSTo help you plan ahead, this calendar lists upcoming system-wide events, training classes and community events.For details and fee information, visit the WakeMedWeb. Send calendar submissions to Public Relations or emailmicroscope@wakemed.org.

Cline Jewelry SaleWednesday, April 297 am to 4 pmAndrews Center

2015 WakeMed Pediatric andNeonatal ConferenceApril 9 & 10This conference is designed forhealth care providers who care forpediatric patients in acute caresettings, including NICU, pediatrics,PICU and the ED. Registration andconference details available atwakemed.org/simulation (click onAvailable Courses).

Spiritual CareCancer Care and Essential OilsMarch 23

Energy Medicine in SurgeryApril 17

Healing Touch Level OneApril 18 & 19

Healing Touch Community ClinicComplimentary Healing Touchsessions are offered the first Mondayof every month from 6:30 to 8 pmCary Hospital Conference Center.For more information, contact DianeCox at dcox@wakemed.org.

Organizational DevelopmentThe following professionaldevelopment courses are nowavailable for registration in LearningLink:

• Communicating Effectively(PDCOM)

• Speed of Trust (PDSOT)

• MBTI Workshop “People SeeThings Differently” (PDMBTI)

• Transitioning to Leadership(PDTILT)

For information, visit Learning Linkor contact OrganizationalDevelopment at ext. 08306.

Wake AHEC Veteran Cultural and ClinicalCompetence Learning Series – March25 through October 14 (web-basedlearning series)

N.C. Basic Infection ControlCurriculum for OutpatientHealthcare Settings – April 8,Andrews Center

Medical Emergencies: An Update forAllied Dental Team Members – April10, N.C. State University, Raleigh

Embracing Troubled Minds: The Roleof Faith Communities – April 10, TheCatholic Community of St. ThomasMore, Chapel Hill

Cultural Competence for PublicHealth Professionals – April 15 (livewebinar)

13th Annual Triangle BreastfeedingAlliance Conference: BuildingFoundations to SupportBreastfeeding Families – April 16,Andrews Center

Pro Bono Counseling NetworkEducation Series - Easing into theConversation: Mindfulness andRecovery from Addiction – April 17,OPC Community Operations Center,Chapel Hill

Acquired Apraxia of Speech: NewPerspectives on the Disorder and ItsManagement – April 18, AndrewsCenter

The Ethics of Cultural Competence:Transcending Visible and InvisibleBarriers in Psychotherapy – April 24,N.C. State University, Raleigh

6th Annual Communicable DiseaseSkills Development Conference –April 29 through May 1, SheratonRaleigh Hotel, Raleigh

Intraoral Radiography for the OfficeTrained Dental Assistant – May 5through June 27, WakeMed

Save the Date! The Fifth AnnualResident Spring Symposium:Enhancing Patient Care ThroughClinical Research – May 12,Andrews Center

Nursing EducationA to Z on Central Lines – Tuesday,March 31, 1 to 3:30 pm, NED-C(NE014-15021)

Patient Education Essentials – Friday,April 17, 8:30 am to 12:30 pm,Andrews Center (NE014-14016)

CRRT Advanced Users Class –Friday, April 24, 8 am to noon, NED-C (NED70)

CRRT: Troubleshooting and AlarmManagement – Friday, April 24, 1 to3 pm, NED-C (NED71)

Compassion in Action – Monday,April 27, 8:30 to 10:30 am, NED-C(NE014-12009)

Case Studies in ABG Interpretation –Monday, April 27, 1 to 2:30 pm, NED-A (NE014-12080)

Nursing Professional Development Book SeriesSee Learning Link for details.

Lions and Tigers and Nurses byAmy Glen Vega (NE014-11001)

Inspired Nurse by Rich Bluni Conference Center (NE014-11004)

Eat That Cookie! MakingWorkplace Positivity Pay Off by LizJazwiec (NE014-12086)

The Florence Prescription by Joe Tye (NE014-13093)

24/7 Continual ReadinessEducation SeriesClinical managers and supervisors areencouraged to attend all sessions.Tuesdays from April 7 through June30, 9:30 to 10:30 am, Andrews Center(video conference to Cary HospitalConference Center)

April 1 is National Walking DayLace up your sneakers and get some fresh air onApril 1 as part of National Walking Day! Walkswill be planned at many WakeMed facilities.Check the WakeMedWeb and WakeMed Weeklyfor details.

Bike Meet-Up Group Begins in AprilSpring is in the air and WakeMed is taking to thetrails – the Raleigh Greenway trails, that is. Joinyour friends and coworkers for a weekly bike rideevery Monday from April through September.The group will meet in front of the AndrewsCenter at 5:15 pm and head to the nearbygreenway. All skill levels welcome; no one willbe left behind. For more information, contact Bob Nelson at 919-350-6903 orbonelson@wakemed.org.