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Classification: Reference: Date:

EL15-016b NTB15-066b April 20, 2017

2015 MURANO; AV CONTROL UNIT AND A/C SWITCH ASSEMBLY SERVICE INFORMATION

APPLIED VEHICLE: 2015 Murano (Z52) equipped with Navigation system

APPLIED VIN: Vehicles built before 5N1AZ2M(* *)FN 244929

APPLIED DATE: Vehicles built before June 6, 2015

SERVICE INFORMATION If an AV control unit or A/C switch assembly of an applied vehicle is being replaced for any reason, further repair procedures may need to be performed.

If an AV control unit needs to be replaced, the A/C switch assembly may also need to be replaced.

Refer to page 2 to determine the proper repair.

If an A/C switch assembly needs to be replaced, the AV control unit’s software may

need to be updated.

Refer to page 2 to determine the proper repair.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

This bulletin has been amended. SERVICE INFORMATION was amended, and moved to page 1. The AV control unit part number, SD card, and software update procedure have been revised.

Discard all previous versions of this bulletin.

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NOTE: If the information below determines both parts need replacement, do not replace them at different times. Make sure both parts are replaced at the same time.

AV Control Unit Replacement:

Whenever an AV control unit on an applied vehicle is replaced for any reason, check the part number (P/N) of the A/C switch assembly (A/C Controller Assembly).

If the P/N is 27500-5AA1A, replace the A/C switch assembly with 27500-5AA1C.

If the P/N is NOT 27500-5AA1A, do NOT replace the A/C switch assembly.

NOTE: The A/C switch assembly P/N can be checked by the following:

While removing the AV control unit (see page 3, Figure 1)

Access Service COMM for previous warranty repairs that included A/C switch assembly replacement (it would list the replacement P/N)

A/C switch assembly (A/C Controller Assembly) Replacement:

Whenever an A/C switch assembly on an applied vehicle is replaced for any reason, check the AV control unit’s software version for possible software update.

Go to Software Version Check and Software Update Confirmation (page 4) to determine if the AV control unit’s software needs to be updated.

If the software needs to be updated, go to AV Control Unit Software Update with

Software Update SD Card (page 6).

Figure A

NOTE: This service information is only for applied vehicles built before the VIN and date specified on page 1 in APPLIED VEHICLE.

Software is updated with “SD card Z52 A36 NTB16-093” (see Figure A).

SD cards with updated software have been sent to each dealer.

Replacement software update SD cards, due to loss or damage, can be obtained by contacting Clarion: 1-800-347-8933.

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SERVICE PROCEDURE Repair Flow Chart

Figure 1: Location of A/C switch assembly P/N

The AV control unit of a 2015 Murano is being replaced

The A/C switch assembly’s P/N is

27500-5AA1A

Replace the A/C switch assembly

along with the AV control unit

This bulletin does not apply

Do NOT replace the A/C switch assembly

The vehicle was built before

5N1AZ2M(* *)FN-244929

and June 6, 2015

NO

NO

End

The A/C switch assembly of a 2015 Murano

is being replaced

NO

This bulletin does not apply

Continue with A/C switch assembly

replacement

Does the AV control unit’s software need

updating (page 4)?

NO

YES

The vehicle was built before

5N1AZ2M(* *)FN-244929

and June 6, 2015

Replace the A/C switch assembly

only

Update the AV control unit’s software (page 6)

along with replacing the A/C switch

assembly

YES

YES

YES

xxxxx

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Software Version Check and Software Update Confirmation

1. Turn the ignition switch to the Accessory position.

If the software update has just been completed, the ignition should still be in the Accessory position.

2. Turn the audio system OFF by pressing the volume knob.

If the audio system turned ON, press the volume knob again to turn the audio system OFF.

3. Enter System Diagnostic Menu:

Press and hold down the MENU button and at the same time rotate the volume knob back and forth until System Diagnostic Menu displays.

NOTE: The audio system must be OFF in order to enter System Diagnostic Menu.

Figure 2

4. Press Confirmation/Adjustment.

Figure 3

Press and hold…

…while rotating this knob

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5. Use the scroll bar to get Version Information to display, and then select Version Information.

Figure 4

6. Check the software number next to Power Micon Software.

If 054 or higher, a software update is not needed, or has been successfully performed.

If less than 054, a software update needs to be performed.

If a software update needs to be performed, leave the screen as is, and then go to page 6, AV Control Unit Software Update with Software Update SD Card.

Figure 5

Scroll bar

Back button

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AV Control Unit Software Update with Software Update SD Card

NOTE:

Refer to Figure 6 below for location of controls and SD card.

Make sure the MAP SD card (not the software update card) is inserted in the SD card slot before starting the software update procedure.

CAUTION: When the ignition is in the ON position, it will power down (turn OFF) automatically after a specific time. To keep from powering down, turn ON the hazard warning lamps (see step 1). Allowing the vehicle to power down during the AV control unit software update may render the AV control unit inoperable.

Figure 6

1. Turn the hazard warning lamps ON.

Leave the hazard warning lamps ON until AV control unit software updating is complete.

2. If the navigation map does not display on its own, make it display by pressing the MAP button.

3. Turn the audio system OFF by pressing the volume knob, if not already OFF.

MENU button

Map button

Volume button

SD card slot

Info button

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4. Enter System Diagnostic Menu.

Press and hold down the MENU button and at the same time rotate the volume knob more than three clicks in each direction (back and forth) until System Diagnostic Menu displays.

NOTE: The audio system must be OFF in order to enter System Diagnostic Menu.

Figure 7

5. Select Confirmation/Adjustment.

Figure 8

Press and hold…

…while rotating this knob

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6. Use the scroll bar to get Software Update to display, and then select Software

Update.

Figure 9

7. Once Software Update is selected, the message in Figure 10 will appear.

Select Yes (the system will then reboot automatically).

Figure 10

Scroll bar

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8. Rebooting has completed when the message in Figure 11 displays.

DO NOT select “OK” or “CANCEL”.

Figure 11

9. Remove the MAP SD card.

Refer to page 6, Figure 6 for SD card location.

The SD card slot has a small cover. To access the MAP SD card, open the cover with a suitable tool.

Push on the MAP SD card, and then it will pop out. 10. Insert the software update SD card. DO NOT select “OK” or “CANCEL”. 11. Turn the ignition OFF. 12. Wait two (2) minutes.

DO NOT open/close doors.

DO NOT turn ON/OFF any lights.

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13. Turn the ignition to the ON position. 14. A message will display that reads:

Please replace the Update SD memory card with the MAP SD memory card and touch “OK”.

Figure 12

NOTE: If the message in Figure 11 (page 9) displays instead of the message in Figure 12, above, perform step 11-13 again.

15. Remove the software update SD card.

16. Insert the MAP SD card. 17. Select OK (see Figure 12).

Step 17

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18. After a few seconds, a message will display that reads:

Please replace the MAP SD card with the new software SD card then touch “OK”. If you touch “Cancel”, the update will be cancelled.

Figure 13

19. Remove the MAP SD card.

20. Insert the software update SD card. 21. Select OK (see Figure 13).

Step 21

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22. After selecting OK, a message will display that reads:

The program update will now be started.

Figure 14

23. After the screen in Figure 14 appears, a screen showing an update status progress bar

will appear (see Figure 15).

The software update will take 10-20 minutes.

CAUTION: Make sure the hazard warning lamps continue to stay ON. If the vehicle powers down automatically during AV control unit software updating, the AV control unit may be rendered inoperable.

Figure 15

The program update will now be started.

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24. Shortly before the updating process is complete, a message will display that reads:

Please replace the Update SD memory card with the Map SD memory card and touch “OK”.

Figure 16

25. Remove the software update SD card.

26. Insert the MAP SD card. 27. Select OK (see Figure 16).

Step 27

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28. After a few minutes, a message will display that reads:

Update successful. Please restart the system by turning the vehicle OFF and then back ON.

Figure 17

29. Turn the hazard warning lamps OFF. 30. Turn the ignition OFF. 31. Wait two (2) minutes.

DO NOT open/close doors.

DO NOT turn ON/OFF any lights. 32. Turn the ignition to the ON position. 33. Go to Software Version Check and Software Update Confirmation (page 4) to verify

the software version is “054” or higher.

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CLAIMS INFORMATION

Submit a Primary Operation (PO) type line claim using the following claims coding:

DESCRIPTION OP CODE SYM DIA FRTConfirm AV Control Unit Software – No Software

Update RX4ZAA ZE 32 0.2

OR

DESCRIPTION OP CODE SYM DIA FRT Confirm AV Control Unit Software – Perform

Software UpdateRX5AAA ZE 32 0.3