RODNEY DEAN HARRISONINFORMATION TECHNOLOGY

END USER SUPPORT TECHNICIANTIER II/III

SUMMARY OF CAREER QUALIFICATIONS

I have over 10 years experience as an IT End User Support Technician in multiple network environments with a focus on troubleshooting and break/fix solutions. I am an experienced and knowledgeable Information Technology Professional seeking to contribute my training and acquired skills within a Tier II/III Desktop Technical Support role.  I have an in-depth knowledge and understanding of numerous software applications, operating systems and network environments, providing all facets of computer support. I have excellent communication and presentation skills. I am seeking permanent employment in a metropolitan area for an enterprise company. I will relocate for permanent employment or long-term contract..

Professional Accomplishments

Operating System Support: Microsoft Operating Systems, both Client and Server with Active Directory.

Network Support: Microsoft Network Servers, MS Exchange and network devices.

E-Mail Support: POP3, IMAP, SMTP, MS Outlook, MS Exchange. Lotus Notes.

Software Support: MS: Office Suite, FrontPage, Publisher, Visio; Internet Browsers; Antivirus, Imaging Software, E-Mail Clients (i.e. Outlook, Lotus Notes); Healthcare (i.e. Health Connect, Meditech), IT Service Management Software.

Projects Support: Windows: Migration, Upgrades, Imaging, Upgrades: Hardware, Software.

Advanced Troubleshooting: Effectively evaluate and resolve IT problems efficiently.

Customer Service: Great communication and listening skills.

Organization: Being able to prioritize problems and resolve issues accordingly.

Technical documentation: Procedures, configurations and installations.

Employment History

10/14–05/15 IT End User Support Analyst TEKsystems Inc. @ Mercy Memorial Hospital, Merced, CA09/13-06/14 Computer Science Major Modesto Junior College, Modesto, CA

03/07-09/14 IT Technician Owner Super Tech Solutions, Valley Springs, CA

09/06-02/07 Lead WMS Desktop Support Technician East West Staffing @ Trader Joes, Stockton, CA

12/05-08/06 IT Technician Owner Super Tech Solutions, Valley Springs, CA

06/05-11/05 IT Senior Desktop Support Technician iGate @ Kaiser Permanente Hospital, Elk Grove, CA

02/05-05/05 IT Senior Desktop Support Technician Robert Half Technology @ Sutter Memorial Hospital, Modesto, CA

08/04-12/04 Computer Science Major San Joaquin Delta College, Stockton, CA

12/03-05/04 IT Senior Dell Support Technician TAC Worldwide Co. @ Boeing Aerospace, Saint Louis, MO

Education

Certifications: MCDST (Microsoft Certified Desktop Support Technician), MCP (Microsoft Certified Professional), A+ CertificationCollege: Modesto Junior College, San Joaquin Delta College (Stockton, CA), and Sacramento State University Vocational: Sierra High Tech Institution (Carmichael, CA)

E-mail: rodneydeanharrison@gmail.com

Cell # (209) 304-8279

Merced, CA 95340