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RODNEY DEAN HARRISON
INFORMATION TECHNOLOGYDESKTOP SUPPORT TECHNICIAN
TIER II/III
SUMMARY OF CAREER QUALIFICATIONS
I have over 10 years experience in end user support in multiple network environments with a focus on troubleshooting and break/fix solutions. I am an experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier II/III Desktop Technical Support role. I have an in-depth knowledge and understanding of numerous software applications, operating systems and network environments, providing all facets of computer support. I specialize in providing customer and end-user desktop technical support to identify and resolve technical issues. I have excellent communication and presentation skills. I am seeking permanent employment or long-term contract for an outstanding company. I will relocate for employment.
EDUCATION & TRAINING
MCP (Microsoft Certified Professional) ID # 3271639
MCDST (Microsoft Certified Desktop Support Technician)
A+ Certification
Sierra Hi-Tech Institute: Graduated Valedictorian. (97% GPA)
MJC and San Joaquin Delta College (85 credits toward Computer Science Associate Degree)
Dell, HP & IBM Certified Technician 2003 (Laptops/Desktops/Servers/Printers)
PROFESSIONAL SKILLS
Operating System Support: Microsoft Operating Systems, both Client and Server with Active Directory. Operating Systems include: Windows 7, Vista, XP, 2000, NT; legacy Windows
Network Support: LAN/WAN/VPN/WINS, TCP/IP, DNS, DHCP, Subnet Masks, Gateway, routers, switches, hubs, firewalls, ICS, ICF, EFS, WAP, Novell, Microsoft Server, MS Exchange.
E-Mail Support: POP3, IMAP, SMTP, MS Outlook, MS Exchange. Lotus Notes.
Software Support: MS: Office Suite, FrontPage, Publisher, Visio; Internet Browsers (i.e. Google Chrome, Firefox, IE); Antivirus (i.e. Norton, McAfee), Imaging Software (i.e. Ghost); E-Mail Clients (i.e. Outlook, Lotus Notes); Healthcare (i.e. Health Connect, Meditech), IT Service Management Software (i.e. Remedy).
Projects Support: Windows: Migration, Upgrades, Imaging, Upgrades: Hardware, Software.
Advanced Troubleshooting: Effectively evaluate and resolve IT problems efficiently.
Customer Service: Being able to actively listen to the user’s problems and provide good communication and people skills to resolve the situation.
Organization: Being able to prioritize problems and resolve issues accordingly.
E-mail: [email protected]
Cell # (209) 304-8279
Merced, CA 95340
RODNEY DEAN HARRISON Technical documentation: Procedures, configurations and installations.
PROFESSIONAL EXPERIENCE
IT End User Support ANALYST (PC Deployment Project) 10/14-05/15TEKsystems, Inc. @ Mercy Memorial Hospital (Merced, CA)
Imaging new computers and re-imaging existing computers with Windows 7 Enterprise Edition.
Installation of software packages per department and design. (Desktop or Clinical Tunnel)
Migrating user profiles from XP to Windows7.
Deployment of computers to their specific destination, providing cable management. (Remove old PC’s)
Asset Management in HIVE database program.
Studying for Microsoft Certification MCSA Windows 7 Enterprise System 06/14-10/14Microsoft Certified Solutions Associate (Valley Springs, CA)
Attended Modesto Junior College 09/13-06/14Computer Science Major (Modesto, CA)
Owner, Manager, IT Technician 03/07-09/13
Super Tech Solutions (Valley Springs, CA) Mobile technical computer support for businesses and homes in the Calaveras County area.
IT Lead WMS Desktop Support Technician 09/06-02/07
East West Staffing @ Mike Campbell & Associates (Contract) (Stockton, CA) Tier I, II & III Desktop/LAN support of Warehouse Distribution Center for Trader Joe’s.
Owner, Manager, IT Technician 12/05-08/06
Super Tech Solutions (Valley Springs, CA) Mobile technical IT Computer Support for businesses and homes in the Calaveras County area.
IT Senior Desktop Support Technician 06/05-11/05
iGATE @ Kaiser Permanente Hospital (Contract) (Elk Grove, CA) Tier II & III Desktop/LAN support for doctors, nurses and administration.
IT Senior Desktop Support Technician 02/05-05/05
Robert Half Technology @ Sutter Memorial Hospital (Contract) (Modesto, CA) Tier II & III Desktop/LAN support for doctors, nurses and administration.
Attended San Joaquin Delta College 08/04-12/04Computer Science Major (Stockton, CA)
IT Senior Dell Support Technician 12/03-05/04
TAC Worldwide Co. @ Boeing Aerospace (Contract) (Saint Louis, MO) IMAC: Install, Move, Add, and Configure all Dell laptop and desktop computers.
Deployment of Dell Computers throughout all St. Louis Boeing sites (60+ Buildings).
E-mail: [email protected]
Cell # (209) 304-8279
Merced, CA 95340
RODNEY DEAN HARRISON
PROFESSIONAL EXPERIENCE
Attended San Joaquin Delta College 08/02-12/03Computer Science Major (Stockton, CA)
Owner, Manager, Technical Lead 05/01-07/02
Super Tech Solutions (Valley Springs, CA) Mobile technical computer support for businesses and homes in the Calaveras County area.
IT Technical Lead Support Manager 10/00-04/01First Franklin Financial Corporation (San Jose, CA)
Supervised 3 Tier I technicians (Help Desk) and 3 Tier II technicians (Desktop/LAN/VPN).
Tier III Desktop/LAN/VPN support for 600+ users locally and nationwide.
IT Senior PC/LAN Support Specialist Technician 01/00-10/00
Tower Records/MTS Inc. (West Sacramento, CA)
Tier II & III Desktop/LAN/VPN support for 500+ users at the corporate headquarters and nationwide for multiple office applications and versions.
MIS Senior Lead Field Technician 07/99-11/99
Sacramento County DHHS/CPS (Contract) (Sacramento, CA)
Tier II & III Desktop/LAN/VPN Field technician support for 15+ sites and 500+ users.
IT Senior Desktop Support Technician 12/98-06/99
Entex Information Services @ Intel Corporation (Folsom, CA)
Tier II & III Desktop/LAN/VPN support to all Intel clients.
IT PC/LAN Support Technician 10/97-12/98
Peterson Tractor Company (Caterpillar) (San Leandro, CA)
Tier I, II & III Desktop/LAN/VPN support for 300+ users.
E-mail: [email protected]
Cell # (209) 304-8279
Merced, CA 95340
