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© 2015 TM Forum | 2
ZOOM
Obj
ectiv
es
Create and Build:Hybrid ManagementTransformationProcurement / NFV ecosystem
Define and scope:Orchestration
Align:Joint Meetings DERA/ DSRA/ Fx/ APICatalysts
Achi
evem
ents
Industry agreed information model to manage hybrid networks. (Align ZOOM and FX)
Plan scoping model parts, and promote adoption
End to end orchestration architecture multiple partners, supporting virtual and hybrid infrastructure
50+ stakeholders @workshop.alignment of leading telco players and hyperscale datacentresAgreed ‘ ‘business’ and ‘architecture’ white paper contents’
Aligned umbrella DERA ZOOM needs with APIs and component architectureTransformation
Approach for injecting ZOOM requirements into FX covering concepts and structural aspects
ProcurementCatalyst and Charter work aligned, defined and scoped
Nex
t Ste
ps
ZOOM:Work progressed under charter themes for May 16th DeliveryRegular Web meeting
Cross Program:/ Align ZOOM / DERA / DSRA / Fx/ APIs
Sleep….
© 2015 TM Forum | 4
Core Frameworks
Obj
ectiv
es
Improve collaboration with Strategic ProgramsIdentify our future plans and activity
Achi
evem
ents Mapped existing
relationship within core Frameworks and with strategic programsIdentified required artifacts
Nex
t Ste
ps
Refine and complete the work Communicate with Strategic Programs Identified Challenges and mitigation
© 2015 TM Forum | 5
Information Framework
Obj
ectiv
es
Improve collaboration with Strategic Programs
Achi
evem
ents Identified
improvements for the Information Framework based ZOOMReconciling ODE and ABDR with the Information Framework Privacy API Work
Nex
t Ste
ps
Resolve identified issuesComplete the mappingWork on discrepancies
© 2015 TM Forum | 6
Application Framework
Obj
ectiv
es
Improve collaboration with Strategic Programs
Achi
evem
ents Devised plan for
accepting NFV/SDN impacts for Application Framework Listed and triaged actions need to advance the Functional Model
Nex
t Ste
ps
Work with ZOOM on changes Test alternative views to the Application FrameworkExplore process mapping options
© 2015 TM Forum | 7
Business Process Framework
Obj
ectiv
es
Improve collaboration with Strategic Programs
Achi
evem
ents Identified
possible additions to the Business Process Framework due to DevOps Worked with Customer Centricity on CEM and BDA
Nex
t Ste
ps
Structured information sharing and meetings in order to advance need amendments
© 2015 TM Forum | 9
API
Obj
ectiv
es
Onboarding API finalizationPreOrdering APIfinalizationPrivacy APIfinalizationService Qualification APIDigital Service Management API SpecEntityProvisioningSpecReview of various Other Contributions
Achi
evem
ents 1 APIs finished
2 APIs progressed2 more APIs startedContributions reviewedConsolidated w/ Vodafone/Huaweiteam vision
Nex
t Ste
ps
FinalizeStructure of Onboarding APIFinishPreOrdering API and Privacy APISpecify DSM and Entity Provisioning API within FX 16Create common overview map of API families-
© 2015 TM Forum | 11
Data Analytics
Obj
ectiv
es
1. Create practical guides to implement current best practices
2. Collaboration with IoT and ZOOM projects
3. Continue to refine our assets
Achi
evem
ents 1. Significant
enhancements to “How To approach”
2. Good introductions to Smart Health and Smart Cities
3. Updates to building blocks, data monetization, main guidebook, processes
Nex
t Ste
ps
1. Publish new Business Value Roadmap with new approaches
2. Little ZOOM interaction – need to fix this. Ongoing work with Smart X projects
3. Find new participants; work with Catalysts
© 2015 TM Forum | 12
Data Analytics
� Objective: Improve Data Analytics Guidebook by 33%
� Business Value Roadmap
� How To Guide� Building Block approach to Use Cases� Use Cases (7 worked examples)� Building Blocks (categories)� Ties together other Fx assets
� Maturity Model� Questions for Questionnaire� Response Mapping to Maturity Model� Scorecard / Dashboard Calculator
� Use Cases / Building Blocks� Clean up and consistency� Metrics� Data Sources (harmonize w/ ABDR
and SID
� Process (with eTOM)
� Next Steps� How to relate to business strategy
decisions� R16.0
Larry Chesal & Apple Li
© 2015 TM Forum | 15
Customer Experience Management
Obj
ectiv
es
1. Create practical guides to implement current best practices
2. Add to existing asset base
3. Bring Customer Centricity to Smart Health
Achi
evem
ents 1. New CEM
Business Value Roadmap
2A. Significant expansion plans for 360 degree view of customer2B. Technology architecture for omni channelization2C. Significant updates to omni channel concepts
3. Initial meetings
Nex
t Ste
ps
1. Elaborate & publish new Roadmap
2. Add the new concepts and create a full guidebook
3. Engage with Smart Health Catalyst
© 2015 TM Forum | 16
360 degree view of the customer Joerg Niemoeller
Customer Experience Management
� ObjectivesPresent the Experience Lifecycle model to a broader audience.Explore the business value of customer sentiment Define the experience integrator concept
� AchievementsBroad acceptance of the experience lifecycle modelExamples for business improvements from customer sentiment
� Next StepsPublish a new series of guidebooks Bring the results of the workshops into the project work towards the 16.0 release
© 2015 TM Forum | 17
Omni Channel Mark Geere
Customer Experience Management
� ObjectivesOmni channel collaboration held 3 sessions to reviewed some our collateral with a view to updating it based on our findings from the various catalysis.
� AchievementsWe focused on Imperatives, Requirements, Maturity and IT requirements. � Requirements updated � IT prerequisites and models of implementation
� Next StepsGoing forward we will take the action week feedback and workshop outputs for each section and update the collateral.
© 2015 TM Forum | 18
Customer Experience Management
� Objective� Develop an Implementation Guide and proposal for new UCs
� Achievements � We have settled the basis of a IG to implement the existing UCs� Business Value Roadmap� Tags to categorize the use cases� UC for Smart cities
� Next steps� Concretize the BV roadmap� Develop brand new use cases
CEM Implementation Guide & UCs Antonio Cuadra
© 2015 TM Forum | 19
Customer Experience Management
� Objectives: Enhancing & Establishing processes that enable organizations to transform into a more customer centric organization.
� Achievements: Enhancement of CEM Maturity Assessment Processes
� Next Steps: Enhancement of CEM Journey Design and CEM Metrics Processes
eTOM processes for CEM Yousuf Khawaja
© 2015 TM Forum | 21
Privacy & Security Wrap Up
Obj
ectiv
es
Learn- Data for $ & Good- Catalyst Needs- Consent MgmtBuild- update TR243- Addn’s to DxRA & Biz Scenario Tool- Continue API workTest - Ideas & Assets- Steering GroupCreate- Trust & Risk ToolCollaborateODP/IoT, ISO, & others
Achi
evem
ents Learn
- Engaged w/ Data for $ & Good- Consent Workshop- Health, Insurance, Climate, ABDR mtgsBuildPlan/start TR updatesContribute to DxRAPlan API work for NiceTestPrivacy & Security Steering Group ValueCreatePrototype Trust & Risk Mgmt toolCollaboratePlan/start ISO/UN tasks
Nex
t Ste
ps
Build- Start Steering Group- Work w/ Health & - Insurance Catalysts- Extend API
Using Learnings:- Update TR243- Complete Trust/Risk Tools
Collaborate- Meet w/ ISO,UN,etc.
Recruit more TeamMembers to work w/ Data Monetization & Data for Good!
© 2015 TM Forum | 22
Privacy & Security are the Foundation of the Digital Ecosystem!
Privacy & Security Wrap-Up
© 2015 TM Forum | 24
Revenue Assurance
Obj
ectiv
es
RA Balanced Score card –advance work RA Inside –Agree on concept an main componentsRA Survey –initial answers analysis
Achi
evem
ents We advanced
as planned in all 3 topics, and decided on next steps
Nex
t Ste
ps
Balanced score card, Concept presentation -April, V1 release -DecemberRA Inside –billing process example -release SeptemberRA survey report - March
© 2015 TM Forum | 26
Charging & Billing
Obj
ectiv
es
Review of feedback to Huawei commentsShared learnings from impact study and revenue assurance modelSDN/NFV C&B Impact Phase II Use Case Detailing
Achi
evem
ents Covered 40/69
comments.Identified the value to have a short list of RA aspects as checklist during preassessment of DEV processWorksplit top down and bottom up approach in parallel to improve efficiency
Nex
t Ste
ps
• Phase II Usecase workpackage defined –worksplit bottom up/top down
• Wholesale & Party Settlement eTOM review finalized
• Review TAW contributions
• Futher detailing of WB (ie Wholesale Trading)
© 2015 TM Forum | 28
Fraud Management Group
Obj
ectiv
es
FMMMv2 Call for approval
Fraud Risk Assessment MethodologyFraud Survey 2015 Insights and learnings for the 2017 edition
“Hot topics”: IoTand Identity Management
Achi
evem
ents FMMMv2 is closed
for members approval
Fraud Risk Assessment included in Fraud Group Roadmap
Workgroup nominated to address how to help members facing IoT Fraud risks and Identity Management in a digital ecosystem
Nex
t Ste
ps
Publish FMMMv2 in Fx16
Launch campaign to promote the new Fraud Survey Report
Define plan to include Fraud Risk Assessment in Fraud Management guidebooks
Fraud Survey 2017 questionnaire definition
Webinar / Papers on “hot topics”
© 2015 TM Forum | 30
Open Digital and IoEO
bjec
tives - Business scenarios. Knowledge and
understanding across all Catalysts and level of completion. Further Biz Scenario Patterns identified- Enable Context-Specific Digital Ecosystems interoperability. Digital Services Interoperability including Orchestration for IoE, Platform (includes DSRA) and Catalog. Outline structure with owner for Technical Report- Addressing Roadmap of Challenges –IoE and Innovation. Incubate new verticals and common patterns outline structure with owners describing IoE Management
© 2015 TM Forum | 31
Open Digital and IoEAc
hiev
emen
ts -- Established a monthly structured approach for capturing and analyzing Open Digital workstreams, catalysts, new verticals and common patterns to contribute to the IoE Roadmap of Challenges white paper-- George Glass contributed a draft IoT architecture to begin work on IoT management, API, and Business Orchestration-- Agreed on the architecture and scope of "business” vs. “technical” orchestration across working groups which provides a basis for IOE Orchestration technical report-- Introduction of Business Scenario approach for all catalysts-- Catalog Resolved outstanding 15.5 issues including addressing SID approach for Catalogue-Driven Orchestration, API Spec characteristics for product offers that contain API.-- As part of the Steering Group meeting, Chris Boyd agreed to help drive the Open Digital/IoE efforts and provided a diagram depicting the Open Digital/IOE value lifecycle as a continuous innovation cycle
© 2015 TM Forum | 32
Applications and functions
EventsEvents
Mediation layer
Multi proprietary
TM Forum area of focus
Sensors/devices managed by OSS/BSS. Events that they generate should be based on standard API’s
Events
IoT Generic ArchitectureGUI/Customer
Smart servicesExternal
sources of data
Data Warehouse
Data Collector
Enriched information
data feed
Active devices
Passive devices
Sensor
Concentrator
Data captur
e
Sensor/ device management/
activation
Service ordering
Service management
Streaming Analytics
Event Hub
AI / ML
Analytics
Predictions
Real
-Tim
e
Batc
h
© 2015 TM Forum | 33
IOT Business and Technical OrchestrationScenario 1 Provision Big Pipe
Service Provider BService Provider A
StreamingService
WebPortal
MobileApp
DSRAFunctions
DSRAFunctions
Business Orchestration
Orchestration ConsistentAcross Hybrid Networks
© 2015 TM Forum | 35
IoE Innovation Lifecycle
Content SpecificDigital Ecosystem(s)
Define PlatformRequirements
OrchestrationTechnical Implementation
Mode
BusinessScenarios
Platform
App Dev Ops
Business Scenario Orchestration
InnovationWork Input
© 2015 TM Forum | 36
IOT Business and Technical OrchestrationScenario 2 Allocate Bandwidth in Big Pipe
Service Provider BService Provider A
StreamingService
WebPortal
MobileApp
DSRAFunctions
Sports Entertainment Provider
Business OrchestrationDSRAFunctions
DSRAFunctions
Business Orchestration
© 2015 TM Forum | 37
IOT Business and Technical OrchestrationScenario 3 Use Service with Low Intensity
Service Provider BService Provider A
StreamingService
WebPortal
MobileApp
Sports Entertainment Provider
© 2015 TM Forum | 38
IOT Business and Technical OrchestrationScenario 3 Use Service with High Intensity
Service Provider BService Provider A
StreamingService
WebPortal
MobileApp
Sports Entertainment Provider
Resource Orchestration
Automatic Closed Loop
Management Suite
© 2015 TM Forum | 39
Open Digital and IoEN
ext S
teps
-- Business Scenarios and Ecosystem Partnerships. Create a library of priority business scenarios and a white paper/Technical Report for usage and extend B2B2X work as needed-- Enabling technologies. Managing Digital Services for IoE White Paper/Technical Report and extensions of existing assets-- IOE Innovation Center. White paper summarizing results of the Innovation center activities and Project assessments for maturity-- Aggregate the workstream output into the Roadmap of IoE Challenges White paper
© 2015 TM Forum | 41
Smart City Forum
Obj
ectiv
es ✪ Develop scope of catalysts further
✪ Clarify the route to Nice for our FiWARE collaboration
✪ Progress the Smart City Maturity and Benchmark Model
Achi
evem
ents ✪ Catalyst scope for
3 catalysts clarified, participants/contracts need to be addressed
✪ MWC demo defined and marketing plan leading up to Nice broadly agreed
✪ New members on-boarded and work progressed
Nex
t Ste
ps ✪ Contracts for Chongqing and participants for Bristol
✪ Need to outline value prop and user stories for phase 2 + work out details for hack and workshop in Nice
✪ MVP to be shared with Shanghai end of February
© 2015 TM Forum | 45
Smart Industrial Manufacturing
Obj
ectiv
es Develop scope of catalyst
Achi
evem
ents Essential scenario is
robotics as a platform leveraging automated activation and configuration to reduce downtimeExpected resources + missed opportunity cost + lost agility per robot per year = approx. £250kChampion: TWIParticipants: Robotics.io, Enterprise Web, + 1
Nex
t Ste
ps Final step in securing all players & kick off
© 2015 TM Forum | 47
Smart Climate
Obj
ectiv
es Develop 3 catalysts
Achi
evem
ents Successfully
designed & scoped 3 catalyst projects• Context based
smart energy • Social nudging to
influence sustainability behaviours
• Multiple Privacy preserving platform (MP3) to share private data for climate• Propose to build
a prototype of this platform
Nex
t Ste
ps final securing of players and kick off