Personal Information

Full name

Age

Sex Male Female

Woking days and hours No of daysNo of hours a

day

ConsumerFacilities

ManagerBuilder Client Visitor

less than 5 yrs 5-15yrs 16-25yrsmore than

25yrs

Questionnaire

No. Question Excellent (5) 4 3 2 Very Bad (1)

1what is your opinion of the external

building access location?

2

What do you think about the modes

of transport that connect the

building with the city?

3what is the relaibility of these modes

of transport?

4

What is your opinion on the location

of the excalators/ lifts in the

building?

5What is your opinion on the location

of your office in the building?

6What is your opinion on the signage

in the building?

7What is your opinion on the

avalibility of parking in the building?

8What is your opinion on the access to

the building for the differently abled?

9What is your opinion on the

surrounding area?

Service Quality Indicators: Auditing systems in commercial buildings in India

Jigar Chavda End User Survey

What group do you belong to?

Work Experience

Access and Location

10What is your opinion on the quality

of the drinking water in the office?

11What is your opinion the location of

the water purifiers?

12What is your opinion on the location

of toilets in the building?

13What is your opinion on the

cleanliness of these toilets?

14What is your opinion on the staff that

cleans these facilities?

15What is your opinion on the air

conditioning in the office?

16What is your opinion on the

cleanliness of the comman areas?

17How is are the comman areas

managed?

18Rate the safety measures taken in

the building?

Utilities