Alexander S. Perry

1202 East 41st Street Mobile: 912.508.1001Savannah, Georgia, 31404 Email: a.p.lou1992@gmail.com

Objective

Seeking experience and expertise to further myself in the hospitality industry in order to provide exceptional guest service and to obtain a management position with-in a hotel related corporation.

Summary of Qualifications

Over three years of experience in the hospitality industries of Louisville, KY and Savannah, GA.High levels of guest satisfaction achievements in fast paced environments.Ability to maintain smooth operations for large and small properties. Over six years of experience in training new and existing employees.

Relevant Experience

As The Front Office Supervisor of Hotel indigo, Savannah, GeorgiaTSA upsell Key Driver for training and implementation of a program that increased revenue by 3% in the first month of use.Implemented scratch built training programs and trained all front office staff according to IHG brand standards.Wrote all front office SOP’s, and training manual.Acting supervisor and front office manager in the absence of a department head position.Increased Guest Satisfaction by 2% quarterly, and Guest Front Desk Impressions average 4% Quarterly.Wrote and carried out quarterly action plans to increase overall productivity and satisfactions scores for the front office.Wrote and implemented multiple employee recognition programs for multiple departments.

As a Front Desk Agent/Night Auditor for the Bohemian Hotel Savannah Riverfront, and Server at the Mansion on Forsyth Park

Certified Company Job Coach – training new front office employeesMaintained high levels of guest experience satisfaction as a team and as an individual employee.Worked directly with Corporate Sommelier in a James Beard Chef Recognition Dinner as Sommelier’s AssistantCreated and implemented new documents for all concierge services provided by the front desk.

As a front desk agent for the Brown Hotel in Louisville, KY,Assisted in reservations management for a 293 room hotelResponsible for training new employees in Private Branch Exchange, Reservations, and Front Office/Concierge Assisted in implementing new package tracking proceduresAs a department, maintained the highest levels of guest satisfaction within the hotel.

As the Sales and Catering Administrative Assistant for the Brown Hotel in Louisville, KY,Direct one on one training from the Sales and Catering Managers for event planning as well as marketing.Ensured the proper composition and cataloging of Banquet Event Orders and group profilesMaintained sales schedules through Delphi Property Management Systems

Education

- Sullivan University, Louisville KY, Bachelor of Science in Hotel & Restaurant Management; 2016- University of Kentucky, Architecture Major 2011-2012- Eastern High School Class of 2011- Completed Governor’s School for the Arts in Architecture during the summer of 2010

Certifications

Supervision in the Hospitality IndustryAmerican Hotel & Lodging Educational Institute999370046 14-04713

Serv-Safe Certified

Alexander S. PerryComputer Skills

IC3 Certified in Microsoft OfficeDelphi Sales and Catering SoftwareOpenTable Restaurant Property Management SystemsMicros SystemsOPERA Hotel Property Management Systems/OXIProtobase Hollidex Reservations Systems

Work History

February 2016 – PresentFront Office Supervisor, Loyalty Champion, TSA Key Driver, and Inspiration MakerHotel Indigo, Savannah, Georgia

January 2015 – February 2016Front Desk Associate/Night Auditor The Bohemian Hotel Savannah Riverfront, Savannah, Georgia

August 2014 – January 2015 Restaurant Server The Mansion on Forsyth Park/700 Drayton, Savannah, Georgia

October 2012 – August 2014 Front Desk Associate The Brown Hotel, Louisville, Kentucky

July 2012 – September 2012Sales and Catering Administrative Assistant Support The Brown Hotel, Louisville, Kentucky

May 2011 – August 2011Summer InternJoseph & Joseph Architects, Louisville, Kentucky

Special Skills

Service OrientedCreative Problem SolvingMaintaining Guest and Employee RelationsOrganizationBanquet service/organizationDiplomatic Conflict Resolution

Accomplishments

-Obtained Scouting’s highest rank of Eagle Scout in November 2009.-Voted by Scouting peers to be inducted into the Order of The Arrow as a lifetime member of that Scouting organization.-Appointed Supervisory Board Chairman for all new Hotel Indigo Savannah, GA-Appointed as TSA Upsell Key Driver and successfully implemented an upsell programs that increased bottom line revenue by 3% in the first month of use.-Successfully opened a new 252 room hotel from the ground up including having written all training manuals for the front office operations.-Appointed as IHG Inspiration Maker (Brand Ambassador) and IHG Loyalty Champion (Rewards program tracking, training, and recognition) and in the process created a comprehensive training program for hotel staff to follow to make each individual excel at representation of Hotel Indigo Brand standards, and IHG rewards enrollment opportunities.