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Judeo Ocampo Pagarao
001 Sampaguita st. Saint Andrew Subd.Brgy. San Andres Cainta, RizalTelephone # 655-6948Mobile # 0917-803-1380 E-mail add:[email protected]
EXECUTIVE SUMMARY: Fourteen years of work experience with reputable companies (PSG Global Solutions, Convergys and Imageworks) with high exposure in BPO Industry. Solid background on Operations, Financials, Workforce, Talent Development, Client Services, Performance Management, Incentive, Retention, Recruitment and Engagement Programs. Aims to obtain a challenging management position where, aside from learning, make use of my extensive experience to handle and develop staff and processes that will lead to workforce effectiveness and an increase on company’s revenue
WORK EXPERIENCE PSG Global Solutions Inc Recruitment Process Outsourcing
Section Manager November 2015 to August 2016
Main Office: 14th Floor Multinational Bancorporation Center 6805 Ayala Avenue, Makati City 1227 Metro Manila, Philippines
CONVERGYS PHILIPPINESOperations Manager September 2012 to October 2015
Senior Team Leader
Cluster Head Cable Vertical (Internet, Cable & Phone), November 1, 2011 to September 15, 2012
Program Head June 1 to October 31, 2011
Cluster Head Back office, February 16, 2011 to May 31, 2011
Production TL January 16 to February 15, 2011
Tier 2 TL November 2010 to January 15, 2011
Cluster Head August 2010 to January 15, 2011
Production TL June to July 2010
Cluster Head February 2010 to June 2010
Production TL Healthcare Account, November 2009 to February 2010, Vertex 1 Sta. Cruz Manila
Production TL Cable Vertical (Satellite Dish), July 2009 to November 2009
Production TL January 3, 2009 to June 2009
Outlier Coach October 19, 2008 to January 2, 2009
Production TL July 28, 2008 to Oct 18, 2008
Floor Assist Team June 2008 to July 27, 2008
Transition Team July 2007 to June 2008
Team Leader April 28, 2005 to July 2007
Team Lead Trainee December 6, 2004 to April 27, 2005
Customer Care Representative Mobile Phone Provider, (June 17, Dec. 5, 2004) Northgate Cyber Zone Alabang Muntinlupa
Production Assistant - “Action Xpress” Aired @ IBC 13 every Tuesday, 11:30pm (Oct 18, 2003-Jan 20, 2004) Action Xpress Unlimited Inc.,2089 F.Benitez st. Malate , Manila
Production Assistant - “CreamSilk Make Over-Cebu” Level One Inc. (Oct.25-26, 2003) 709 Axa Life bldg. Buendia, Makati City Production Designer - “Island Flavors” Scribble Works Production Inc. (June 28-Aug 9, 2003) c/o GD102 Carpark Bldg Shangri-La Plaza
Mall Mandaluyong City IMAGEWORKS INC. 553 Mariano Marcos st. Wilson Ext. San Juan, Metro Manila
Project Manager “Vaseline Healthy Skin Tour” (Oct.2002-June 15, 2003) Production Assistant “Summer Shindig (BMS)” (April 26, 2003) Production Assistant “Amazing Race (Unilever Phils.)” (April 12, 2003)P.A. – Stage Management “Unilever Star Awards” (March 3, 2003)
Choreographer “Top Down Nights” Aired last Feb. 23,2003 ABC 5Booth Manager “Ponds In-Store” (Oct. 16-23,2003)
Card Sales Agent - “UNIONBANK VISA” First Union Direct (Aug 2001-Feb 2002) W-1501 P. S. E. Bldg., Ortigas Center, Pasig,City Assistant Set Coordinator - “C U @ E” Masawa Broadcasting Corporation (Sept 15-30, 2000) Ortigas Center Pasig City Production Assistant - “Strike the Edge” Lucky Strike Promo Campaign (June-July 1999) Imageworks Inc. Mandaluyong City Practicum / OJT - “Eat Bulaga” T.A.P.E. Office (April-May 1999) Broadway Centrum & Xavierville Ave. Quezon City
ACHIEVEMENT, TRAININGS & EXTRA CURRICULAR ACTIVITIES*Solid background in Recruitment and as POC for Finance, Sales, Customer Satisfaction, Workforce, HR, Training, Incentives and Employee
EngagementPSG GLOBAL SOLUTIONS
• Additional 5 recruiting seats 2016• Templar’s Project Team - Employee Engagement, Development and Communication 2016
CONVERGYS• TOP OM (Yearly Appraisal) 2014 & 2013• MDP Training May 11-29, 2009
• Employee Engagement Team Member 200 4- 2015
• Six Sigma Training May 2008
• Motivation, Recognition & Rewards Training April 4, 2008
• TIP & CI Tools Workshop June 26, 2006
• Success through People Training /Workshop September 14, 2005
• Team Leader Development Training July 19 – 22, 2005
• Career Advancement of several subordinates
EDUCATIONAL BACKGROUND
Bachelor in Advertising and Public Relations Polytechnic University of the Philippines Sta. Mesa, Manila June 1996-April 2002
Secondary Level - Cainta Catholic SchoolA.Bonifacio Ave. Cainta, Rizal June 1992-April 1996
Primary Level - Cainta Elementary SchoolA.Bonifacio Ave. Cainta, Rizal June 1986-April 1992
PERSONAL DATANickname: Dei, Jude, Deo Date of Birth: November 12, 1979 Place of Birth: Caloocan CityCivil Status: Single Height: 5’5 Weight: 145 lbsReligion: Roman Catholic Languages: English & Tagalog (spoken, written & read)Father: Jose D. Pagarao Occupation: Foreman MechanicMother: Presentacion O. Pagarao Occupation: Housewife
OTHER SKILLSComputer literate(Outlook, Word, Excel and PowerPoint); planning events/promo; conceptualizing ad campaign; basic copy writing; knowledge in basic printing; talent handling & make-up application; basic female hair dressing & cutting; basic flower arranging; basic fashion designing; coordinating debut and weddings.
CHARACTER REFERENCESApril Lanuza (0917-706-9736) Senior Operations ManagerMay Buencamino (0917-825-0331) Senior Manager – HR Communication and Events
David Tan (0917-443-7195) DirectorDes Areglado (0917-795-2964) Associate Director of Operations
