Connor D. Patterson 24277 Roma Ridge Drive w Novi, MI 48374

patte454@msu.edu w 248-974-0375

EDUCATION Michigan State University, Expected Graduation: May 2018 Bachelor of Arts, Economics Minor of Entrepreneurship and Innovation • GPA: 3.59/4.00 • Deans List: Fall 2015 and Spring 2016

EXPERIENCE May 2016 – Present

East Lansing, MI

Financial Education and Innovation Intern Michigan State University Federal Credit Union, [East Lansing, Michigan] • Assisted with membership requests and explain options such as types of accounts and services

offered • Answered questions, concerns, and problem solve for members in person concerning credit union

services through listening, collecting data, researching, securing answers, and re-posting results to the inquiring party

• Offered superior member service to include cross-selling credit union products and services • Responsible balancing of all financial transactions performed • Used member service skills and good judgment to effectively and independently resolve problems

and manage complaints

November 2010 – Present

Novi, MI

Manager Play it Again Sports, Novi, Michigan • Collaborated with co-workers in different departments of the store to ensure not only good service, but

also create a warm and inviting environment that yielded return business from many customers • Oversaw inventory, sales, and profit/loss reports and changed sales tactics to appeal to specific

demographics, thus improving overall sales • Managed training program for new employees and established standard operating procedures,

increasing employee efficiency and ensuring timely execution of tasks • Incorporated Online sales methods to sell specialty items and services • Beta Tested and reviewed multiple point of sale systems that are now the benchmark Play it Again

Sports point of sale system

September 2015 – January 2016 East Lansing, MI

Service Center Representative • Distribute and forward mail to students in the River Trail neighborhood at Michigan State

University • Receive packages and notify residents • Work closely with residents to solve unique problems on a timely basis

EXTRACURRICULAR ACTIVITIES

Michigan State University General Management Association, Consulting Committee Member • Led discussions analyzing local businesses • Reviewed the financial status and created new marketing strategies for local businesses

Michigan State University Club Golf, Active Member • Networked with a fellow students in a competitive environment

Novi Middle School, Assistant Lacrosse Coach