EMTA General Meeting 2016

The Use Case of theStuttgart Integrated Community Card

Christophe Fondrier, highQWarsaw, Oct 6, 2016

highQ – Who we are

The Use Case of the Stuttgart Integrated Community Card2

■ SME based in Freiburg, Germany (offices in Berlin, Hamburg and Stuttgart)

■ Founded in ´96, today around50 employees

■ Goal: comprehensive portfolio of IT-based products and services for mobilityproviders

■ Products: TicketOffice: electronic fare management mytraQ: App for mobile ticketing & more IONgate: appliance to connect (SME)

mobility providers securely & simple planB: planning & optimizing system

(scheduling, duty rosters, timetables)

Overview of the Stuttgart Services IT-Infrastructure

The Use Case of the Stuttgart Integrated Community Card

Link-u

p Part

ners

B2C

Servi

ces(Sa

les Ch

anne

ls)

Pub. Transport Servicesprototypical evaluation of value-added services and

comprehensive B2B processes (information, reservation, booking + card services, e.g. blocking lost cards

Open

and i

nter-s

ervice

B2B B

usine

ss Lo

gic

B2C Service Portal and Smartphone App for users of Stuttgart Services

Public

Transp

ortPu

blicTra

nsport

Public

Librar

y and

Public

Swimm

ing

Pools

Public

Librar

y and

Public

Swimm

ing

Pools

Parkin

g and

chargin

gPa

rking a

nd cha

rging

Trade

and

marke

tingTra

de and

ma

rketing

MobilityUrban Services

inter- and multimodal

routing (real-time)

• Berlin: networked eMobility for B2B users

• Stuttgart: Get-E-Ready• eMobility Roaming

Platform Hubject• further showcase projects

Interfaces to/with other showcases and

platforms

Paym

ent-/

bonus

system

Paym

ent-/

bonus

system

car2go

car2go

flinkst

erflin

kster

Call-a

-Bike

Call-a

-Bike

provision of data and information

Stadtm

obil

Stadtm

obil

B2C

Logic

3

Central Card Management – Why is it needed?

The Use Case of the Stuttgart Integrated Community Card4

polygoCard as key for using partners‘ services polygoCard as enabler for a multi optional citizen Service providers cooperating without common data base Common certified standard user media (EMV, VDV Core Application, DES-Fire EV1) Service processes for citizen are a challenge for operators as well as for partners

What is the Use of the Central Card Management?

The Use Case of the Stuttgart Integrated Community Card5

Information for customersAbout the current state of which partners‘ services are active as well as which public transport tickets are saved for the card holderLoss of card processAssisted blocking of cards in case of loss for all partners. The card holder does not have to inform every single partner for which he uses the card. Adapted revocation list is delivered as depending on the different regulations applications and partner system minutes (Banking & Library) vs. days (PT)Card Replacement processPartners will be informed about new replacement cards so the card holder does not have to inform every single partner about the fact the owns a new card and he can use it for every partner without transitionAdequate List handling processes for each partnerSome partners need the list of chip cards that have been delivered in order to activate those cards in their own system

1

2

3

4

Services processes: Identifying polygoCards by„Search Card Holder“ Option

The Use Case of the Stuttgart Integrated Community Card6

Loss Notification in the Employee‘s Portal leads to a Blocking Request sent to Partners

The Use Case of the Stuttgart Integrated Community Card7

Challenges in Stuttgart Services

The Use Case of the Stuttgart Integrated Community Card8

The more partners the more different interestsand systems to handle

Difficult to set up a common invoice

Very long and complexdecision making process

Cutting Plan to Enhance Stuttgart Services Phase Model

The Use Case of the Stuttgart Integrated Community Card9

Contact:Christophe FondrierhighQMail: c.fondrier@highq.deMobile: +49-173-30 23 24 7