2017 Annual Report - L'Anse€¦ · 30% 40% 50% 60% 70% 80% 90% 100% Satisfaction with Contractor Satisfaction with Program Overall Percent of respondents Satisfied (4 or 5 on Five-Point

2017 Annual Report

PREPARED FOR: The Michigan Public Service Commission 7109 W. Saginaw Highway Lansing, MI 48917

Table of Contents

Executive Summary ...................................................................................... 3

Satisfaction ..................................................................................................... 5

Portfolio Achievement .................................................................................. 9

Income Qualified Class Overview .............................................................11

Residential Class Overview........................................................................17

ENERGY STAR® Program ................................................................21

Appliance Recycling Program ........................................................24

Home Performance Program .........................................................26

Education Program ..........................................................................29

Pilot Programs ..................................................................................31

Commercial & Industrial Class Overview ................................................35

Prescriptive & Custom Program ....................................................39

Education Program ..........................................................................42

Pilot Program ....................................................................................44

Marketing ......................................................................................................48

QA/QC ............................................................................................................50

Appendix........................................................................................................51

3

Efficiency United is the brand name for Energy Optimization (EO) programs offered on behalf of participating providers of retail electric and natural gas services pursuant to PA 295 of 2008, Section 91(1). This section allows interested providers to comply with PA 295 EO requirements by making annual payments to qualified, independent non-profit organizations selected by the Michigan Public Service Commission (MPSC). These payments are derived from surcharges collected from customers via their utility bills.

After a competitive bid process in July 2009 and November 2013, the MPSC selected Michigan Community Action (MCA, formerly Michigan Community Action Agency Association), with CLEAResult as its primary implementation contractor, to administer Efficiency United EO programs. MCA is a non-profit state association of 29 Michigan Community Action Agencies which provide programs and services, such as weatherization, to help income-qualified individuals and families throughout the state achieve greater economic self-sufficiency and stability. MCA has extensive experience with administering grant-funded weatherization and energy efficiency programs. The contract between the State of Michigan and MCA includes energy savings target for each participating provider.

PA 295 expired December 31, 2016 and was replaced by PA 342 on December 16, 2016. This legislative change took place on April 20, 2017 and ushered in several updates to Michigan’s energy efficiency programs, including the change of program terminology from Energy Optimization to Energy Waste Reduction (EWR). Due to the nature of Efficiency United, not all updates associated with this legislative change were required for the 2017 EWR program. Additional requirements will be in

effect for the 2018 EWR program. Also in December, MCA extended its contract with CLEAResult through December 31, 2021.

Achievements of the 2017 Efficiency United EWR plan:For the sixth consecutive year, the Efficiency United program achieved savings targets for each of its collaborative members.

Served nearly 53,000 customers

Distributed nearly $5,150,000 through incentive funding of core program projects

Exceeded first-year net therm energy savings target by 82 percent, realizing 182 percent of goal

Exceeded first-year net kWh energy savings targets by 126 percent, realizing 226 percent of goal

Enhanced the lives of 784 customers through the Income Qualified Energy Assistance program

Fully utilized the Income Qualified Energy Assistance incentive budgets for all utilities, including the use of prior year unspent funds

Program Communication and CollaborationCommunication efficacy and accuracy continued to serve as a vital ingredient to the success of the 2017 Efficiency United EWR plan. Regular communication and collaboration occurred between these partners:

Michigan Public Service Commission (MPSC)

Michigan Community Action (MCA)

CLEAResult

DNV GL

Executive Summary

4

National Energy Foundation (NEF)

Morgan Marketing Partners

Efficiency United program team and MCA provided regular communication to members of the collaborative, which included:

Strategic planning

Monthly reporting

Marketing collateral

Initiatives

Invoicing and approvals

Incentives

Collaboration with DNV GL and MPSCCollaboration between Efficiency United, MCA, DNV GL and MPSC continued in 2017, with the following taking place:

Participated in the MPSC EWR Collaborative Design, Implementation & Evaluation Workgroups

Solicited input and provided feedback on the Michigan Energy Measures Database (MEMD)

Provided updates on contractor and retailer efforts

Worked closely with the Michigan Energy Efficiency Contractors Association (MEECA) to solicit contractor feedback

MCA and the Efficiency United program team proactively worked with program evaluator DNV GL, which made it possible to make real-time adjustments where necessary throughout the year. Regular efforts included:

Evaluation activity planning and coordination

Engineered savings calculations review for select Commercial & Industrial Custom projects

Data submission

Efficiency United continued enhancing program delivery through feedback provided by DNV GL, and continually sought ways to enhance programs through:

Innovative EWR program offerings

Outstanding customer service

Robust educational tools (including online residential and small business energy audits)

Partnerships with local retailers and contractors

5

Figure 1: Satisfaction with Contractors and the Income Qualified Program, EY 2013-2014 through EY 2016-2017

For each energy efficiency program and in each program year, DNV GL asked participants about their level of overall satisfaction with the program, using a five-point satisfaction scale where five meant “very satisfied” and one meant “very dissatisfied.” The following figures show the percentage of respondents who gave each program a rating of four or five.

SatisfactionHigh participant satisfaction with Efficiency United’s program has remained strong through the last four evaluation cycles, including the 2017 program year.

95% 94%96% 94%97% 95%

86%

96%

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SatisfactionwithContractor SatisfactionwithProgramOverall

Perc

ento

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isfie

d(4

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Figure1:Satisfaction with Contractors andtheIncomeQualified program,EY2013-2014through EY2016-2017

EY2016-2017(n=208) EY2015-2016(n=59) EY2014-2015(n=67) 2014(n=80)

6

Figure 2: Satisfaction with Contractors and the Home Performance Program, EY 2013-2014 through EY 2016-2017

98%95%

84% 85% 84%86%

94%92%

81%

86%86% 90%

95% 95%

84%81%

85%89%

0%

93%

83%

87%91%

94%

0%

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Contractor RebatedEquipment

ApplicationForm

RebateAmount PaymentTimelines

ProgramOverall

Perc

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ents

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isfie

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or

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Figure2:Satisfaction with Contractors andtheHomePerformanceprogram,EY2013-2014through EY2016-2017

EY2016-2017(n=208) EY2015-2016(n=59) EY2014-2015(n=67) 2014(n=80)

(No data available for 2014.)

7

Figure 3: Satisfaction with Contractors and the ENERGY STAR® Program, EY 2013-2014 through EY 2016-2017

93%

81%

94%90% 91%

94%

82%

95% 92% 90%93%

80%

84%84% 88%90%

80%87%

90% 92%

0%

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RebateEquipment ApplicationForm DollarAmountofRebate

TimelinessofRebatePayment

ProgramOverall

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ents

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Figure3:Satisfaction with Contractors andtheENERGYSTAR®Program,EY2013-2014through EY2016-2017

EY2016-2017(n=208) EY2015-2016(n=59) EY2014-2015(n=67) 2014(n=80)

8

Figure 4: Percent Satisfied with the Commercial & Industrial Program Characteristics, EY 2013-2014 through EY 2016-2017

87%92%

82% 78%

75%

91%

97%

90%87%

88%80%

75% 69%

87%

92% 89%96%

92% 92%

82% 85%

96%99%

92%94%

84%86% 89%

93% 94%

98%96%

0%

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ProgramasaWhole

ProgramRequirements

FinancialIncentives

RebateTimeliness

Paperwork ProgramStaff RebatedEquipment

Contractor

Percento

fRespondentsSatisfied

(4or5onFive-PointScale)

2014(n=80) EY2014-2015(n=67) EY2015-2016(n=59) EY2016-2017(n=208)

9

Portfolio Achievement

Class 2017 Incentive Budget

2016 Incentive Unspent

Total Available 2017 Incentive Budget Incentive Spent Incentive

Remaining*Incentive Spent

(% Portfolio)

Income Qualified $181,523 $20,620 $202,143 $186,737 $15,406 9%

Residential $953,052 $309,020 $1,262,072 $1,549,703 $(287,631) 79%

Commercial & Industrial $434,087 $398,890 $832,977 $230,233 $602,743 12%

Total $1,568,662 $728,530 $2,297,192 $1,966,674 $330,518 100%

Class 2017 Implementation Budget Implementation Spent Remaining Implementation

Spent (% Portfolio)

Income Qualified $121,015 $121,015 - 11%

Residential $663,083 $663,083 - 61%

Commercial & Industrial $302,015 $302,015 - 28%

Total $1,086,113 $1,086,113 - 100%

Class 2017 Therm Target Therm Achieved % Achieved % Portfolio

Income Qualified 186,540 219,049 117% 5%

Residential 922,856 1,333,912 145% 28%

Commercial & Industrial 1,547,948 3,275,057 212% 68%

Total 2,657,345 4,828,018 182% 100%

Efficiency United Natural Gas Total Incentives

Efficiency United Natural Gas Total Implementation

Efficiency United Natural Gas First-Year Therm Savings

*Remaining incentive funds will be carried forward into the 2018 EWR Programs.

10

Class 2017 Incentive Budget

2016 Incentive Unspent

Total Available 2017 Incentive Budget Incentive Spent Incentive

Remaining*Incentive Spent

(% Portfolio)

Income Qualified $307,620 $20,118 $327,738 $315,673 $12,065 10%

Residential $1,168,863 $1,671,518 $2,840,381 $1,253,367 $1,587,014 39%

Commercial & Industrial $1,181,865 $1,162,935 $2,344,799 $1,611,591 $733,208 51%

Total $2,658,347 $2,854,571 $5,512,918 $3,180,631 $2,332,287 100%

Class 2017 Implementation Budget Implementation Spent Remaining Implementation

Spent (% Portfolio)

Income Qualified $205,080 $205,080 - 11%

Residential $813,233 $813,233 - 44%

Commercial & Industrial $822,279 $822,279 - 45%

Total $1,840,591 $1,840,591 - 100%

Class 2017 kWh Target kWh Achieved % Achieved % Portfolio

Income Qualified 1,444,100 1,236,746 86% 2%

Residential 5,987,848 18,131,072 303% 33%

Commercial & Industrial 16,761,886 35,466,073 212% 65%

Total 24,193,833 54,833,892 227% 100%

Efficiency United Electric Total Incentives

Efficiency United Electric Total Implementation

Efficiency United Electric First-Year kWh Savings

The Appendix includes detailed Efficiency United collection breakdown by utility.

*Remaining incentive funds will be carried forward into the 2018 EWR Programs.

Income Qualified

11

12

Energy-efficient homes use less energy and have lower monthly energy bills. Unfortunately, not everyone has the means to make multifaceted costly updates and repairs to their home. The 2017 Efficiency United Income Qualified Energy Assistance Program provided Michigan’s most vulnerable residents with no-cost energy-efficient equipment, home envelope upgrades, and education on the financial benefits of making energy-efficient choices.

Achieving the program’s energy savings and incentive spending objectives required strategic partnerships with multiple community-based organizations and outreach events. The 2017 program year continued building on the success of previously established community-based partnerships, direct customer outreach and the Manufactured Home Initiative (MHI).

784total participants

156,868 first-year net therm savings achieved

(117% of target)

807,323 first-year net kWh savings achieved

(86% of target)

$502,410 incentives distributed

(103% of incentive budget)

Income Qualified Class Overview

13

Program OfferingsTo achieve program goals, Efficiency United formulated a course for long-term energy efficiency measure installation that focused on long-life building envelope, lighting and mechanical systems upgrades, and appliance replacements.

The 2017 Income Qualified Energy Assistance Program continued to place a sizeable focus on weatherizing manufactured homes. Nationally, manufactured homes are a leading source of affordable housing. Because manufactured homes, especially older models, use a lot of energy and are likely to leak that energy to the outside, the primary focus was duct and air sealing, which delivered great dividends by providing insulation, duct and air sealing services, and complimentary heating system tune-up services to more than 430 manufactured homes.

Eighty-five electric water heaters were replaced with hybrid models, which were more than three times more efficient. The new equipment created a substantial impact on energy usage for these income-qualified customers.

Blagec’s [HVAC contractor] came yesterday and installed my hot water heater! I am very grateful for this program. I was finally able to draw a full bath last night for the first time in this home! Thanks so VERY much!

—Dena

14

The program assisted in the replacement of 47 heating systems, for customers whose equipment failed or was on the verge of failing; this alleviated the risk of leaving these customers without heat during the coldest part of the year.

Community-Based PartnershipsEfficiency United maximized the value of every dollar spent on energy efficiency upgrades by working in partnership with several Michigan nonprofit agencies to leverage additional funding from their budgets. By partnering with multiple Community Action Agencies, housing commissions and other nonprofit groups, Efficiency United’s Income Qualified Energy Assistance Program was able to account for tremendous energy savings in 2017.

The statewide Community Action Agency Network continued to submit rebates for refrigerators, water heaters, air sealing, insulation, furnace replacement, and boiler replacement enhancements.

In 2017 program staff leveraged membership in the Michigan Housing Directors Association to network with Housing Commissions across the state. Housing commissions were able to leverage capital funds with EWR funds to make multifaceted valuable upgrades to their properties’ lighting, and mechanical systems.

Furthermore, the Program provided services for three Native American tribes in the Upper Peninsula. Income-qualified members of the Keweenaw Bay Indian Community, Hannahville Indian Community, and Lac Vieux Desert Band of Lake Superior Chippewa Indians received capital improvements at no cost.

Customer OutreachTo balance participation and incentive funding distribution compared to previous years, the 2017 program increased its recruitment of eligible single-family homeowners. Program representatives engaged customers through outbound phone, email and direct mail campaigns. Participants were also referred to the program through the recommendation of past participants and the established Efficiency United contractor network.

Through phone, email and on-site communications, program representatives discussed no-cost services available to assist homeowners in overcoming their specific home comfort and home energy use concerns. In all, the education and no-cost services provided contributed to the program’s mission of helping Michigan’s underserved citizens reduce energy waste and get one step closer to self-sufficiency.

Just a short letter of thanks…I can tell [the program] will lower my electric bill! Also, I wanted to thank you for such a kind and professional service. Everyone involved was very helpful.Thanks again!

—Ernie

15

Provider 2017 Incentive Budget

Incentive Carryforward

Remaining from Previous Years

Total Available Incentive Budget Incentive Spent

% of Budget Spent (Based on 2017

Incentive Budget)

Remaining Incentive Budget*

ELECTRIC UTILITIES

Alpena Power Company $31,189 - $31,189 $32,560 104% $(1,371)

Baraga Electric Utility $2,692 - $2,692 $2,880 107% $(188)

Bayfield Electric Cooperative $55 $953 $1,008 $120 219% $888

The City of Crystal Falls $2,850 $29 $2,879 $2,885 101% $(6)

The City of Dowagiac $8,729 $77 $8,806 $9,350 107% $(544)

The City of Gladstone Department of Power & Light $4,229 - $4,229 $4,282 101% $(53)

The City of Harbor Springs Electric Department $4,282 $400 $4,682 $5,315 124% $(633)

Hillsdale Board of Public Utilities $14,577 - $14,577 $14,612 100% $(35)

L'Anse Electric Utility $1,925 - $1,925 $1,965 102% $(40)

The City of Negaunee Electric Department $3,973 - $3,973 $3,980 100% $(7)

The City of Norway Department of Power & Light $4,222 - $4,222 $4,222 100% $0

Upper Peninsula Power Company $132,792 $17,856 $150,648 $137,378 103% $13,271

We Energies $54,768 - $54,768 $54,780 100% $(12)

Wisconsin Public Service $23,516 - $23,516 $23,524 100% $(8)

Xcel Energy $17,821 $802 $18,623 $17,821 100% $802

Total Electric $307,620 $20,117 $327,737 $315,673 103% $12,064

NATURAL GAS UTILITIES

Michigan Gas Utilities $168,165 $20,620 $188,785 $172,742 103% $16,043

Wisconsin Public Service $6,117 - $6,117 $6,279 103% $(162)

Xcel Energy $7,241 - $7,241 $7,716 107% $(475)

Total Natural Gas $181,523 $20,620 $202,143 $186,737 103% $15,406

Income Qualified Program Incentive Budgets

*Incentive funds will be transfered form the residential Class where overdraws are present

16

Provider # of Participants

Annual kWh/Therm Goal

2017 kWh/ Therm Achieved

2016 Carryforward Savings

Total kWh/ Therm Achieved

% of Goal Achieved

ELECTRIC UTILITIES

Alpena Power Company 19 138,727 54,235 46,242 100,477 72%

Baraga Electric Utility 2 5,510 5,056 1,837 6,893 125%

Bayfield Electric Cooperative 1 729 1,022 106 1,128 155%

The City of Crystal Falls 3 45,430 7,147 15,143 22,290 49%

The City of Dowagiac 4 55,218 15,304 18,406 33,710 61%

The City of Gladstone Department of Power & Light 6 36,177 8,404 7,635 16,039 44%

The City of Harbor Springs Electric Department 6 44,151 19,492 5,752 25,244 57%

Hillsdale Board of Public Utilities 11 70,376 227,621 23,459 251,080 357%

L'Anse Electric Utility 4 18,745 4,421 6,248 10,670 57%

The City of Negaunee Electric Department 7 36,738 13,752 12,246 25,997 71%

The City of Norway Department of Power & Light 10 14,338 10,827 4,779 15,606 109%

Upper Peninsula Power Company 116 475,705 252,245 145,753 397,998 84%

We Energies 47 272,932 102,021 90,977 192,999 71%

Wisconsin Public Service 45 141,325 51,987 21,508 73,494 52%

Xcel Energy 10 87,997 33,787 29,332 63,120 72%

Total Electric 291 1,444,100 807,323 429,423 1,236,746 86%


Michigan Gas Utilities 452 175,608 139,682 58,536 198,218 113%


Xcel Energy 14 5,259 12,246 1,753 13,999 266%

Total Natural Gas 493 186,540 156,868 62,180 219,049 117%

Income Qualified Energy Savings

17

Residential

17

18

Residential Class Overview

18

51,693total participants

1,333,912 first-year net therm savings achieved

(145% of goal)

18,131,072first-year net kWh savings achieved

(303% of goal)

$2,803,071 incentives distributed (68% of total

available budget)

Class AchievementsThe Efficiency United Residential Program provided rebate incentives to encourage the adoption of energy efficiency equipment.

Efficiency United continued to offer a variety of program opportunities to its diverse residential customer base. These included:

ENERGY STAR® Program

Home Performance Program

Residential Education Program

Residential Pilot Program

19

Provider 2017 Incentive Budget


Remaining from Previous Years

Total Available Incentive Budget Incentive Spent

% of Budget Spent (Based on 2017 Total Available

Budget)


ELECTRIC UTILITIES

Alpena Power Company $111,394 $119,539 $230,934 $164,663 71% $66,271

Baraga Electric Utility $3,466 $5,637 $9,103 $1,388 15% $7,715

Bayfield Electric Cooperative $419 - $419 $93 22% $326

The City of Crystal Falls $10,857 - $10,857 $7,213 66% $3,645

The City of Dowagiac $19,627 $21,705 $41,332 $7,201 17% $34,130

The City of Gladstone Department of Power & Light $18,468 $57,203 $75,671 $15,185 20% $60,486

The City of Harbor Springs Electric Department $16,255 $27,312 $43,567 $8,236 19% $35,330

Hillsdale Board of Public Utilities $44,311 $22,600 $66,911 $10,454 16% $56,457

L'Anse Electric Utility $6,740 $8,482 $15,222 $2,848 19% $12,374

The City of Negaunee Electric Department $17,441 $34,912 $52,353 $11,309 22% $41,044

The City of Norway Department of Power & Light $21,907 $6,972 $28,880 $15,868 55% $13,012

Upper Peninsula Power Company $536,126 $1,052,658 $1,588,784 $670,686 42% $918,098

We Energies $236,868 $262,011 $498,878 $189,387 38% $309,491

Wisconsin Public Service $63,494 $25,005 $88,499 $99,788 113% $(11,289)

Xcel Energy $61,489 $27,482 $88,971 $49,048 55% $39,923

Total Electric $1,168,863 $1,671,518 $2,840,381 $1,253,367 44% $1,587,014


Michigan Gas Utilities $890,588 $296,875 $1,187,463 $1,473,522 124% $(286,059)

Wisconsin Public Service $29,027 $5,208 $34,235 $37,158 109% $(2,922)

Xcel Energy $33,437 $6,937 $40,375 $39,024 97% $1,351

Total Natural Gas $953,052 $309,020 $1,262,072 $1,549,703 123% $(287,631)

Residential Program Incentive Budgets

*Unspent incentive funds will be carried forward into the 2018 EWR Program

20



2017 kWh/Therm Achieved

2016 Carryforward

Savings

Bulbs from 2015 & 2016

Total kWh/ Therm

Achieved

% of Savings Goal

Achieved

ELECTRIC UTILITIES

Alpena Power Company 10,707 374,173 3,645,833 124,724 19,162 3,789,719 1013%

Baraga Electric Utility 40 25,014 15,663 8,338 473 24,474 98%

Bayfield Electric Cooperative 4 867 2,085 89 17 2,191 253%

The City of Crystal Falls 533 30,035 105,504 10,012 3,340 118,856 396%

The City of Dowagiac 276 118,056 100,941 39,352 3,506 143,799 122%

The City of Gladstone Department of Power & Light 364 133,884 190,825 28,255 2,271 221,351 165%

The City of Harbor Springs Electric Department 237 153,660 121,914 20,019 3,284 145,217 95%

Hillsdale Board of Public Utilities 339 300,174 148,678 100,058 1,247 249,983 83%

L'Anse Electric Utility 291 32,226 51,121 10,742 2,213 64,076 199%

The City of Negaunee Electric Department 785 78,249 236,750 26,083 3,835 266,668 341%

The City of Norway Department of Power & Light 825 168,923 255,444 56,308 6,081 317,833 188%

Upper Peninsula Power Company 14,526 2,137,443 5,266,737 654,898 59,084 5,980,719 280%

We Energies 9,673 1,425,692 3,353,973 475,231 54,683 3,883,887 272%

Wisconsin Public Service 4,647 542,371 1,664,781 82,541 20,758 1,768,080 326%

Xcel Energy 3,740 467,081 975,902 155,694 22,624 1,154,220 247%

Total Electric 46,987 5,987,848 16,136,151 1,792,344 202,577 18,131,072 303%


Michigan Gas Utilities 4,245 862,150 938,905 287,383 - 1,226,288 142%

Wisconsin Public Service 254 28,950 38,862 9,650 - 48,512 168%

Xcel Energy 207 31,756 48,527 10,585 - 59,112 186%

Total Natural Gas 4,706 922,856 1,026,294 307,618 - 1,333,912 145%

Residential Energy Savings

21

The ENERGY STAR Program offered financial rebates on the following products and appliances:

LED light bulbs

Handheld shower wand

Showerheads

Shower-start adapters

Kitchen and bath aerators

Hot-water pipe insulation

Dishwasher

Clothes washer

Clothes dryers

Televisions

Air conditioning units

Dehumidifiers

Air purifiers

Ceiling fans with light kit

The Residential ENERGY STAR Program provided multiple paths and opportunities to Efficiency United residential customers. Program representatives engaged, educated and informed customers on how and why customers should take advantage of Efficiency United energy efficiency programs. Discounted pricing on high-efficiency products were also available to eligible customers through participating retailers and local sales events.

ENERGY STAR Program

21


6,903 first-year net therm savings achieved (55% of goal)

15,917,582first-year net kWh savings achieved (388% of goal)


22

Customer OutreachProgram representatives attended public events and hosted stand-alone educational Day of Energy Savings (DOES) events throughout the Efficiency United service territory. Representatives cross-promoted all Efficiency United program offerings based on conversations with attendees. In addition, discounted energy-saving products were available for purchase by eligible customers.

2017 Day of Energy Savings event locations and dates:

Dowagiac City Hall | March 6–7, May 1–2

Hillsdale BPU office | March 27–28, May 22–23

Port Huron Home Sport & Garden Show | March 18

L’Anse Village Hall | April 5–6

Harbor Springs City Hall | April 11–12, June 13–14

Dowagiac City Hall | May 1–2

Menominee City Hall | May 10–11

Portage Lake District Library | May 17–18

Negaunee Senior Center | June 7–8, Sept. 13–14

Village of Baraga utility office | June 28–29

ENERGY STAR Appliance Rebate ProgramThrough the Efficiency United ENERGY STAR Appliance Rebate Program, customers accessed mail-in rebate opportunities for a variety of qualifying energy-efficient appliances. Program representatives continually educated retailer employees to help them understand program guidelines and how to encourage consumer adoption of high-efficiency appliances. Marketing materials were also updated and replenished often to further empower retailer employees as program ambassadors.

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Incentive Spent

2016 Carryforward

Savings

Bulbs from 2015 & 2016

2017 kWh/Therm

Achieved

Total kWh/Therm

Achieved

2017 Annual kWh/Therm

Goal

% of Savings Goal

Achieved

ELECTRIC UTILITIES

Alpena Power Company 10,401 $142,243 114,095 19,162 3,566,342 3,699,599 304,750 1214%

Baraga Electric Utility 18 $475 6,454 473 13,516 20,443 17,472 117%

Bayfield Electric Cooperative 1 $79 89 17 2,037 2,143 739 290%

The City of Crystal Falls 334 $3,348 5,216 3,340 95,453 104,008 12,502 832%

The City of Dowagiac 221 $3,112 24,120 3,506 85,874 113,500 63,864 178%

The City of Gladstone Department of Power & Light 229 $4,457 23,741 2,271 137,156 163,167 101,062 161%

The City of Harbor Springs Electric Department 155 $2,631 17,867 3,284 83,087 104,238 123,019 85%

Hillsdale Board of Public Utilities 268 $3,707 64,354 1,247 111,042 176,643 173,995 102%

L'Anse Electric Utility 81 $1,557 4,592 2,213 46,404 53,209 12,033 442%

The City of Negaunee Electric Department 644 $6,805 18,165 3,835 217,755 239,755 48,088 499%

The City of Norway Department of Power & Light 751 $9,451 46,830 6,081 237,189 290,100 128,296 226%

Upper Peninsula Power Company 13,477 $291,103 415,978 59,084 4,285,122 4,760,184 1,224,875 389%

We Energies 9,260 $103,898 391,321 54,683 3,059,034 3,505,038 1,062,066 330%

Wisconsin Public Service 4,443 $51,338 73,572 20,758 1,509,399 1,603,729 434,684 369%

Xcel Energy 2,885 $25,884 146,617 22,624 912,585 1,081,825 398,032 272%

Total Electric 43,168 $650,087 1,353,008 202,577 14,361,997 15,917,582 4,105,476 388%


Michigan Gas Utilities 213 $5,778 3,592 - 1,340 4,932 9,737 51%

Wisconsin Public Service 53 $508 895 - 878 1,773 2,428 73%

Xcel Energy 2 $33 174 - 25 199 474 42%

Total Natural Gas 268 $6,319 4,661 - 2,242 6,903 12,639 55%

ENERGY STAR Program Overview

24

The Appliance Recycling Program offered in-home collection of refrigerators, freezers, room air conditioners, and dehumidifiers. Participation was generated through direct mail flyers, utility bill inserts, promotion at other Efficiency United events, and Efficiency United and member utility websites, including the Efficiency United Facebook page. Participation was also encouraged financially by offering this service at no cost and issuing a $50 incentive per freezer or refrigerator and a $15 incentive per room air conditioners and dehumidifiers.

The 2017 Efficiency United Appliance Recycling Program retrieved and responsibly recycled 370 appliances. As in previous years, refrigerators were the most popular appliance recycled and accounted for 58 percent of all appliances recycled in 2017.

Appliance Recycling Program

24

249 total participants

362,647 first-year net kWh savings achieved (96% of goal)


25

Provider # of Participants Incentive Spent

2016 Carryforward

Savings




Goal

% of Savings Goal Achieved

ELECTRIC UTILITIES

Alpena Power Company 7 $1,188 2,784 6,125 8,909 7,437 120%

Baraga Electric Utility 0 - 1,344 - 1,344 3,639 37%

The City of Crystal Falls 0 - 2,708 - 2,708 6,490 42%

The City of Dowagiac 0 - 2,547 - 2,547 6,743 38%

The City of Gladstone Department of Power & Light 11 $2,124 2,512 10,991 13,502 10,691 126%

The City of Harbor Springs Electric Department 1 $149 696 680 1,375 4,791 29%

Hillsdale Board of Public Utilities 0 - 7,812 - 7,812 21,121 37%

L'Anse Electric Utility 0 - 3,885 - 3,885 10,180 38%

The City of Negaunee Electric Department 2 $194 3,716 780 4,496 9,838 46%

The City of Norway Department of Power & Light 4 $1,130 4,571 5,627 10,197 12,522 81%

Upper Peninsula Power Company 150 $28,040 57,784 141,510 199,293 170,148 117%

We Energies 43 $8,017 26,156 40,224 66,379 70,988 94%

Wisconsin Public Service 31 $6,525 6,033 31,951 37,985 35,647 107%

Xcel Energy 0 - 2,214 - 2,214 6,010 37%

Total Electric 249 $47,365 124,761 237,887 362,647 376,246 96%

Appliance Recycling Program Overview

26

Through the Home Performance Program, residential customers gained access to financial and educational resources to improve indoor comfort and reduce energy waste within their homes.

The Home Performance Program offered financial rebates on the following equipment:

Home heating systems

Home heating add-on upgrades (such as boiler reset controls and thermostats)

Water heaters Insulation Air sealing and duct sealing Windows

The following no-cost educational services were also available to eligible participants:

Joint Energy Efficiency Plan (JEEP)

Manufactured Home Initiative (MHI)

Self-paced Home Energy Audit

Contractor NetworkThe network of partnering contractors remained consistent (with a one percent increase) compared to 2016 participation rates. In addition, contractor satisfaction reached a four-year high at 98 percent.

Home Performance Program


1,242,299 first-year net therm savings achieved (151% of goal)

1,352,920 first-year net kWh savings achieved (148% of goal)

$1,932,380 incentives distributed

27

Manufactured Home InitiativeThe Manufactured Home Initiative (MHI) was created in 2015 to provide non-traditional energy efficiency enhancements to customers who live in manufactured homes. Manufactured homes are defined as factory-built pre-fabricated housing, mobile homes and homes within mobile home-type communities but do not include homes traditionally built entirely on the construction site. The program addressed market barriers that commonly prevent these customers from accessing deeper energy-saving improvements.

The 2017 MHI program again proved to be a successful delivery channel by achieving cost-effective first-year and lifetime therm savings. This was met through the strategic utilization of short-life low-cost energy improvements combined with long-life improvements performed at special pricing based on contractor volume and exclusivity. Eligible enhancements included:

High-efficiency showerheads and faucet aerators

Water-heater pipe insulation

Furnace tune-ups

Programmable thermostats

Air sealing

Duct system repair and sealing

Self-Paced Home Energy AuditCustomers were offered an opportunity to conduct a self-guided home energy audit through a secure portal accessed from the Efficiency United website. During this audit, in just a few minutes and through colorful dashboards, homeowners gain a deeper understanding of how their home uses and loses energy. Tips, tricks and other helpful recommendations were provided within each summary report to guide homeowners along their journey to improving indoor home comfort while reducing energy waste.

This affirms contractors’ support of and confidence in this program. It also testifies to the efforts of the program’s dedicated outreach field team, which continually demonstrated program value to contractors through these activities:

Serving as a personal program connection

Providing timely communication regarding application status or pending rebate structure adjustments

Offering co-branded marketing opportunities

Facilitating on-site technician and sales rebate training

Connecting contractors with new technologies through the Residential Pilot Program

Coaching on market differentiation

Soliciting and incorporating contractor feedback

into program design

Joint Energy Efficiency PlansJoint Energy Efficiency Plans (JEEPs) leveraged long-term relationships with customers to promote efficiency upgrades. During the complimentary service, a qualified program representative provided an assessment of the home’s appliances, envelope, and mechanical systems. Depending on eligibility, customers may have also received upgrades such as high-efficiency faucet aerators, showerheads and water heater pipe insulation, installed at no cost. Homeowners’ specific energy and comfort concerns were discussed, and the qualified program representative provided practical solutions. Recommendations were aligned with available program rebates. However, because JEEPs are unique to each customer, recommendations were also based on homeowners’ objectives, lifestyle, and handiness.

28


Incentive Spent

2016 Carryforward

Savings

2017 kWh/ Therm

Achieved

Total kWh/Therm

Achieved


Goal


ELECTRIC UTILITIES

Alpena Power Company 35 $11,509 7,845 32,317 40,162 20,954 192%

Baraga Electric Utility 1 $800 540 1,231 1,771 1,461 121%

Bayfield Electric Cooperative 0 - - - - - -

The City of Crystal Falls 4 $3,510 2,089 7,787 9,876 5,006 197%

The City of Dowagiac 4 $2,810 12,685 4,709 17,394 33,587 52%

The City of Gladstone Department of Power & Light 10 $4,600 2,003 8,867 10,870 8,525 127%

The City of Harbor Springs Electric Department 15 $4,075 1,456 22,727 24,183 10,025 241%

Hillsdale Board of Public Utilities 18 $3,290 27,893 11,125 39,018 75,414 52%

L'Anse Electric Utility 7 $1,070 2,265 3,189 5,454 5,936 92%

The City of Negaunee Electric Department 14 $3,740 4,202 14,765 18,967 11,124 171%

The City of Norway Department of Power & Light 12 $4,570 4,907 7,131 12,038 13,444 90%

Upper Peninsula Power Company 534 $310,842 181,137 658,185 839,322 533,369 157%

We Energies 91 $56,489 57,754 116,728 174,482 156,749 111%


Xcel Energy 50 $21,153 6,863 46,665 53,528 18,632 287%

Total Electric 868 $468,307 314,574 1,038,346 1,352,920 911,571 148%


Michigan Gas Utilities 3,935 $1,390,477 283,792 855,003 1,138,795 769,392 148%


Xcel Energy 155 $37,897 10,411 47,392 57,803 28,321 204%

Total Natural Gas 4,191 $1,464,074 302,958 939,341 1,242,299 821,465 151%

Home Performance Program Overview

29

Education Program

34schools

2,264students

2,328 total kits distributed

Efficiency United continued its partnership with the National Energy Foundation (NEF) to delivery its Education Program. The Think! Energy© Program encouraged teachers and their students to Think! about energy, Talk! about energy, and Take Action! to save energy for the future.

The NEF Think! Energy Program consisted of three facets:

Think! Energy classroom presentations Community in Action (CIA) events Teacher workshops

Interactive classroom presentations were delivered September through October. Presentations were generally 45–60 minutes in length and were facilitated by an NEF presenter. Utility collaboration continued with SEMCO Energy Gas Company and DTE Energy. These collaborations allowed a total of 35 schools to be served this program year. Energy efficiency kits were placed in 2,328 Michigan homes, and 1,847 Home Energy Worksheets (HEWs) were returned—a 79.3 percent return rate. Additional information related to the Think! Energy Program as well as the CIA events and teacher workshops are available in the full annual report submitted by NEF and included as Exhibit A-1.

In all, the 2017 Think! Energy Program reached 4,561 students and 164 teachers through the distribution of 3,945 energy-saving kits. SEMCO collaborated with eight electric utilities to deliver 37 of the 53 classroom presentations. Those utilities included five Efficiency United participating utilities and DTE Energy, Consumers Energy, and Holland Board of Public Works.

30

Provider Incentive Spent

2017 kWh/ Therm Achieved

2017 Annual kWh/ Therm Goal


ELECTRIC UTILITIES

Alpena Power Company $3,644 15,387 15,387 100%

Baraga Electric Utility $113 916 916 100%

Bayfield Electric Cooperative $14 48 48 100%

The City of Crystal Falls $355 2,264 2,264 100%

The City of Dowagiac $642 5,198 5,198 100%

The City of Gladstone Department of Power & Light $604 5,102 5,102 100%

The City of Harbor Springs Electric Department $532 5,934 5,934 100%

Hillsdale Board of Public Utilities $1,450 11,117 11,116 100%

L'Anse Electric Utility $221 1,529 1,529 100%

The City of Negaunee Electric Department $571 3,450 3,450 100%

The City of Norway Department of Power & Light $717 5,498 5,498 100%

Upper Peninsula Power Company $17,540 78,394 78,394 100%

We Energies $7,749 50,959 50,959 100%

Wisconsin Public Service $2,077 20,511 20,511 100%

Xcel Energy $2,012 16,652 16,652 100%

Total Electric $38,240 222,958 222,958 100%


Michigan Gas Utilities $29,136 31,133 31,133 100%

Wisconsin Public Service $950 1,039 1,039 100%

Xcel Energy $1,094 1,110 1,110 100%

Total Natural Gas $31,179 33,282 33,282 100%

Education Program Overview

31

Pilot ProgramsComfortGuard PilotComfortGuard is a new comprehensive home heating and cooling monitoring system created by Emerson. Through a series of professionally installed sensors operating 24 hours a day, this device calculates actual operational efficiency and cost, predicts costly breakdowns before they occur, and protects a customer’s investment.


51,430 first-year net therm savings achieved (93% of goal)

274,963 first-year net kWh savings achieved(74% of goal)

$97,500 incentives distributed(74% of goal)

Each time the home heating or cooling system operates, sensors send data to Emerson’s secure cloud using the homeowner’s wireless network. Sensor data is then monitored regularly through proprietary algorithms and, when necessary, reviewed by Emerson engineers. These steps are implemented to ensure integrity behind every maintenance reminder or impending mechanical failure alert transmitted to the homeowner’s secure web portal. Real-time fluctuations in heating or cooling system performance will be monitored for 24 months following installation. ComfortGuard boasts features and benefits for homeowners, contractors, manufacturers and utilities.

32

Features and Benefits Homeowner Contractor Manufacturer Utility

True system performance monitoring X X

Proactive system failure alerts X X X X

Verification and authenticity of installation or services rendered X X X X

Warranty service accountability X X X

Service cost reduction X

Listing of Contractors City

Ace Heating and Air Conditioning LLC Niles

All Temp Heating and Cooling of Monroe Monroe

Complete Home Comfort Monroe

Mac’s All-Temp, Inc Hillsdale

Millers Nu Tech Plumbing and Heating Monroe

Rawlings Heating & Cooling Temperance

ComfortGuard Features and Benefits

The ComfortGuard Pilot was launched in early June 2017 with the following goals:

Evaluate claimed comfort and financial benefits of the ComfortGuard system

Determine energy savings resulting from a properly installed system

Identify potential demographic and behavioral data to influence future program designs

Participant Eligibility and EngagementThe pilot partnered with Johnstone Supply, a national parts supplier for multiple industries, to help recruit, train and provide ComfortGuard products to participating contractors. The Sheehan Johnstone Supply Group encompasses Eastern Michigan and Toledo Johnstone Supply branches and held the Michigan ComfortGuard distribution license at the time of the pilot. In collaboration with the Sheehan Johnstone Supply Group, the pilot team successfully recruited and trained a network of HVAC-R contractors on pilot guidelines, eligibility and installation standards.

A recent Emerson study on residential heating and cooling systems determined slightly less than half of newly installed systems are installed incorrectly, and nearly three-quarters of existing

systems are near breakdown. In preliminary studies, ComfortGuard commonly identified these system performance issues: Wiring issues (30 percent), incorrect fan speed settings (20 percent) or refrigerant loop issues (5 percent). To ensure confidence that this opportunity was not a bait-and-switch furnace replacement program, participants were allotted up to $500 toward an eligible repair credit as ComfortGuard deemed necessary. Approximately 44 percent of the 178 units installed through the pilot required some utilization of the available repair credit budget.1

1 A full report on the ComfortGuard Pilot is available upon request.

33

TACO Smart PlugThe SmartPlug system proves to be an efficient way to monitor and control circulation in water heating equipment for optimal and efficient operation, that in turn, reduces energy use and expense.

The Smart Plug upgrades any water recirculation pump with a power cord to “Smart” operation, through a simple connection to a 110V power supply. Using a sensor mounted to the hot water supply pipe, the SmartPlug will record the daily hot water usage pattern in a home and adjust the circulator run time automatically; thereby making hot water available as needed. If usage patterns in a home change, the SmartPlug automatically adjusts to meet the altered needs.

TACO Hot Link Plus Smart PumpThe TACO Hot-LinkPlus for domestic hot water recirculation reduces the time it takes for hot water comfort to reach showers and faucets by recirculating “cooled” water back to the water heater; hot water lines remain hot. The Hot-LinkPlus can save an average family up to 12,000 gallons per year, utilizing existing plumbing and with easy installation.

When set to “Smart” mode, the Hot-LinkPlus circulator monitors and records the home’s hot water usage pattern and repeats the pattern to cycle the pump, providing instant hot water at all fixtures only when needed. An optional “pulse” mode can be selected which sets the circulator to run for five minutes every 10 minutes, while also offering an automatic vacation mode which activates after 36 hours of hot water inactivity.

TACO Smart Plug & Smart Pump Pilot


264,841 First year net kWh savings achieved

$48,049 Incentives Distributed Listing of Contractors City

Willam Hyrkus Plumbing & Heating Houghton

Home Comfort Plumbing & Heating Wilson

Superior Heating & A/C Quinnesec

Millers Plumbing, Heating, Air conditioning Kingsford

Henry Heating Hubbard Lake

G & K Plumbing & heating Herron

Participation Eligibility and EngagementThe pilot was launched in early June 2017 with the following goals.

Evaluate claimed and financial benefits of the use of the TACO Smart Plug and TACO Smart Pump

Determine energy savings resulting from the installation

Identify potential demographic and behavioral data to influence future program design

Record energy use of the existing circulation pump in the home, before and after the installation of the TACO Smart Plug, using a data logger

34



2017 Annual kWh/Therm Goal


ELECTRIC UTILITIES

Alpena Power Company 8 $6,078 25,661 25,645 100%

Baraga Electric Utility 0 - - 1,526 0%

Bayfield Electric Cooperative 0 - - 80 0%

The City of Crystal Falls 0 - - 3,773 0%

The City of Dowagiac 1 $637 5,160 8,664 60%

The City of Gladstone Department of Power & Light 4 $3,400 28,709 8,503 338%

The City of Harbor Springs Electric Department 1 $850 9,485 9,891 96%

Hillsdale Board of Public Utilities 4 $2,007 15,393 18,527 83%

L'Anse Electric Utility 0 - - 2,549 0%

The City of Negaunee Electric Department 0 - - 5,749 0%

The City of Norway Department of Power & Light 0 - - 9,163 0%

Upper Peninsula Power Company 30 $23,162 103,525 130,657 79%

We Energies 16 $13,234 87,028 84,931 102%

Wisconsin Public Service 0 - - 34,185 0%

Xcel Energy 0 - - 27,754 0%

Total Electric 64 $49,369 274,963 371,597 74%


Michigan Gas Utilities 48 $48,131 51,430 51,888 99%

Wisconsin Public Service 0 - - 1,731 6

Xcel Energy 0 - - 1,851 10

Total Natural Gas 48 $48,131 51,430 55,470 93%

Pilot Program Overview

Commercial and Industrial

35

36

Commercial & Industrial Class Overview


3,275,057first-year therm savings achieved (212% of goal)

35,466,073 first-year kWh savings achieved (212% of goal)

$1,841,824incentives distributed

Class AchievementsThe Efficiency United Commercial & Industrial (C&I) Programs provided rebate incentives to encourage the adoption of high-efficiency equipment. CLEAResult utilizes an energy advisor model to perform outreach that offers customers a streamlined approach and the necessary expertise to assist them in developing projects. The assigned energy advisors also work very closely with trade allies both within the Efficiency United service area and those regional trade allies working with Efficiency United customers.

Efficiency United continued to offer a variety of program opportunities to its diverse C&I customer base, including:

C&I Prescriptive & Custom Program

Education Program

Commercial Pilot Program

Special-funded initiatives

37

Commercial & Industrial Program Incentive Budgets

Provider Incentive Budget


Remaining

Total Available Incentive Budget

Incentive Spent

% of Budget Spent (Based on 2017 Total

Available Budget)


ELECTRIC UTILITIES

Alpena Power Company $126,945 $74,853 $201,797 $169,631 134% $32,167

Baraga Electric Utility $17,102 $25,644 $42,746 $16,625 97% $26,122

Bayfield Electric Cooperative - - - - - -

The City of Crystal Falls $10,921 $10,583 $21,504 $20,231 185% $1,273

The City of Dowagiac $47,081 $2,872 $49,952 $42,096 89% $7,857

The City of Gladstone Department of Power & Light $13,847 $30,064 $43,911 $24,008 173% $19,902

The City of Harbor Springs Electric Department $16,468 $4,642 $21,110 $19,404 118% $1,706

Hillsdale Board of Public Utilities $67,080 $75,970 $143,049 $142,950 213% $99

L'Anse Electric Utility $7,969 $9,918 $17,887 $9,507 119% $8,380

The City of Negaunee Electric Department $12,921 $22,725 $35,646 $22,670 175% $12,976

The City of Norway Department of Power & Light $10,353 $17,823 $28,176 $8,737 84% $19,438

Upper Peninsula Power Company $478,629 $513,746 $992,375 $719,261 150% $273,113

We Energies $181,652 $253,374 $435,026 $206,518 114% $228,508

Wisconsin Public Service $116,208 $89,015 $205,223 $124,367 107% $80,856

Xcel Energy $74,690 $31,706 $106,396 $85,586 115% $20,811

Total Electric $1,181,865 $1,162,935 $2,344,799 $1,611,591 136% $733,208


Michigan Gas Utilities $394,476 $383,594 $778,070 $216,085 55% $561,985

Wisconsin Public Service $17,717 $6,521 $24,238 $10,332 58% $13,906

Xcel Energy $21,894 $8,775 $30,669 $3,816 17% $26,853

Total Natural Gas $434,087 $398,890 $832,977 $230,233 53% $602,743

*Unspent incentive funds will be carried forward into the 2018 EWR Program

38

Commercial & Industrial Program Energy Savings



2017 kWh/Therm

Achieved

2016 Carryforward

Savings


% of Savings Goal Achieved*

ELECTRIC UTILITIES

Alpena Power Company 52 2,904,007 4,565,833 968,002 5,533,835 191%

Baraga Electric Utility 5 155,772 243,864 51,924 295,788 190%

Bayfield Electric Cooperative - - - - - -

The City of Crystal Falls 13 88,355 1,026,452 29,452 1,055,904 1,195%

The City of Dowagiac 6 477,096 635,364 159,032 794,396 167%

The City of Gladstone Department of Power & Light 12 147,209 404,364 31,067 435,431 296%

The City of Harbor Springs Electric Department 8 179,839 385,889 23,429 409,318 228%

Hillsdale Board of Public Utilities 21 821,844 3,399,807 273,948 3,673,755 447%

L'Anse Electric Utility 6 66,738 131,623 22,246 153,869 231%

The City of Negaunee Electric Department 9 110,446 436,414 36,815 473,229 428%

The City of Norway Department of Power & Light 8 87,105 188,640 29,035 217,675 250%

Upper Peninsula Power Company 118 5,401,628 9,303,592 1,655,023 10,958,615 203%

We Energies 78 3,489,159 5,994,113 1,163,053 7,157,166 205%

Wisconsin Public Service 38 1,992,247 2,397,161 303,190 2,700,351 136%

Xcel Energy 21 840,439 1,326,594 280,146 1,606,740 191%

Total Electric 395 16,761,886 30,439,710 5,026,363 35,466,073 212%


Michigan Gas Utilities 36 1,415,074 2,696,904 471,691 3,168,595 224%


Xcel Energy 1 32,737 14,622 10,912 25,535 78%

Total Natural Gas 47 1,547,948 2,759,075 515,983 3,275,057 212%

* Savings achieved includes Self Direct achievements

39

The Efficiency United C&I Prescriptive and Custom Program provides incentives for high-efficiency equipment upgrades in nonresidential facilities. The prescriptive portion offers pre-determined rebates generally associated with one-for-one retrofits and most new construction projects. The custom portion allows customers to capture rebates for more unique and innovative energy waste reduction (EWR) projects.

Prescriptive & Custom Program


3,186,174first-year therm savings achieved

(224% of goal)

31,388,059 first-year kWh savings achieved

(257% of goal)

$1,754,070 incentives distributed

Promote specific technologies. A bonus was offered to projects installing variable frequency drives for process activities or DLC® Premium lighting.

Generate trade ally interest. In one challenging service area, a bonus was offered to trade allies to participate in the program.

As in previous years, Efficiency United utilized an energy advisor outreach model for the 2017 program year, which provided direct contact with end-use customers and trade allies. This model once again proved its success by producing many new opportunities in 2017.

In addition, C&I Program participants were encouraged to work with their energy advisor to develop or update a Joint Energy Efficiency Plan (JEEP). These plans are designed to provide customers with a starting point for long-term energy planning and establishing a strategic energy plan.

In 2017, Efficiency United offered several initiatives (bonuses) in targeted service areas, customer populations, and specific technologies. Specifically, these initiatives were designed to:

Generate additional project activity early in the year. Historically, project activity has been heaviest in the last half of the year, particularly in the Upper Peninsula. Bonuses were paid to projects for early completion (end of the first or second quarter), with the bonus being reduced for the second quarter initiative. The goal of this initiative was to help trade allies move from a largely seasonal-based business to a year-round business.

Assist not-for-profit business (schools/institutions/houses of worship/nonprofits) with upgrades.

40

Overall, the calendar-based bonuses had the best participation and after two years of offering additional assistance to ‘early bird’ projects, we have seen a significant response by customers and trade allies to plan and implement projects early in the program year.

Through outreach efforts by the C&I energy advisors and, ultimately, customer and trade ally participation, the Prescriptive & Custom Program exceeded its energy savings objectives.

Market ChangesThe C&I Program continues to see two large-scale changes in the marketplace in the areas of lighting and controls.

Since 2013, the Efficiency United service territories have seen a dramatic shift to the adoption of LED lighting. Exterior LED projects gained market acceptance first, but interior LED projects now make up a substantial part of the Efficiency United electric project portfolio. In 2017, essentially all lighting projects utilized LEDs. Supply constraints that were witnessed in 2016 did not materialize in 2017.

The C&I sector continues to adopt digital controls primarily for process and HVAC projects to capture energy savings. This technology upgrade is becoming more affordable and accessible to almost all utility customers.

Outreach EffortsThe main source of outreach is performed through one-on-one relationships developed by the C&I energy advisors. The C&I Program has been very fortunate to have very little turnover with its outreach staff. As a result, they have developed close partnerships with customers and trade allies. In addition to these relationships, the Efficiency United C&I outreach team participated in multiple events to assist in marketing the program.

These events included but were not limited to:

Upper Peninsula Builders Show

Michigan C&I Energy Conferences

Michigan School Business Officials Annual Conference and Exhibit Show

Upper Peninsula State Fair

Upper Peninsula Energy Summit

Blue Water Area Chamber of Commerce event

Mechanical Plumbing and Mechanical Contractors Association Annual Expo

Michigan Energy Efficiency Contractors Association events

Michigan Energy Innovation Business Council

C&I Prescriptive and Custom Program Overview

Number of Participants Total Incentives Distributed First-Year Therms Achieved First-Year kWh Achieved

421 $1,754,070 3,186,174 31,388,059(224% of goal) (257% of goal)

41

Commercial and Industrial Prescriptive and Custom Program Overview


2016 Carryforward

Savings

2017 kWh/Therm

Achieved

Total kWh/Therm

Achieved


Goal

% of Savings

Goal Achieved

ELECTRIC UTILITIES

Alpena Power Company 51 $163,478.83 968,002 3,112,637 4,080,639 1,396,821 292%

Baraga Electric Utility 4 $15,597.23 51,924 235,283 287,207 143,310 200%

Bayfield Electric Cooperative

The City of Crystal Falls 12 $19,575.04 29,452 1,021,585 1,051,037 81,287 1293%

The City of Dowagiac 6 $40,555.51 159,032 621,051 780,083 438,928 178%

The City of Gladstone Department of Power & Light 11 $23,176.71 31,067 396,255 427,322 135,432 316%

The City of Harbor Springs Electric Department 7 $17,967.67 23,429 371,502 394,931 165,452 239%

Hillsdale Board of Public Utilities 20 $137,097.68 273,948 3,334,060 3,608,007 756,096 477%

L'Anse Electric Utility 5 $9,028.03 22,246 127,947 150,193 61,399 245%

The City of Negaunee Electric Department 8 $21,894.11 36,815 430,330 467,145 101,611 460%

The City of Norway Department of Power & Light 7 $8,115.45 29,035 183,841 212,876 80,137 266%

Upper Peninsula Power Company 117 $699,602.78 1,655,023 9,100,148 10,755,171 4,969,498 216%

We Energies 76 $190,670.50 1,163,053 3,788,283 4,951,336 1,283,328 386%

Wisconsin Public Service 38 $120,565.28 303,190 2,337,394 2,640,584 1,832,868 144%

Xcel Energy 21 $83,141.98 280,146 1,301,380 1,581,527 773,204 205%

Total Electric 383 $1,550,466.80 5,026,363 26,361,696 31,388,059 12,219,371 257%


Michigan Gas Utilities 28 $191,574.38 471,691 2,616,276 3,087,967 1,301,868 237%

Wisconsin Public Service 9 $8,928.70 33,379 40,275 73,654 92,127 80%

Xcel Energy 1 $3,100.00 10,912 13,640 24,553 30,118 82%

Total Natural Gas 38 $203,603.08 515,983 2,670,191 3,186,174 1,424,113 224%

42

Education Program

46,439 first-year therm savings achieved

(100% of goal)

398,457 first-year kWh savings achieved

(100% of goal)


The 2017 Efficiency United C&I Education Program focused primarily on the continuation of previous years’ education initiatives. These initiatives included the Michigan Commercial & Industrial Energy Conference, a Commercial Online Audit, outreach through Michigan Interfaith Power & Light, and the Tool Library lending program.

Michigan Commercial & Industrial Energy Conference (MCIEC)The MCIECs were held in Battle Creek and Harris, Michigan. Efficiency United collaborated with Consumers Energy, DTE Energy, Efficiency United and Energy Optimization on these conferences. These sponsorships allowed the organization’s respective customers to attend the educational event at no cost. The one-day events featured exhibitors, breakout sessions, and multiple networking opportunities for participants to learn about energy use and energy efficiency.

The 2017 conference in Harris saw more than 100 attendees; the Battle Creek event had more than 300 attendees.

Battle Creek (LP) Harris (UP)

Number of Participants 324 112

Commercial Online AuditThe Commercial Online Audit offers customers a quick and simplified audit report based on information provided and questions answered using online software.

Michigan Interfaith Power & Light (Michigan IPL)The remaining C&I Education funds were used in collaboration with Michigan IPL as a Michigan-

based advocate and resource for energy efficiency at houses of worship. Michigan IPL’s role was to leverage its relationship with houses of worship to be a voice and resource for energy efficiency information at scheduled events (six were held in 2017) and to establish a website and social media campaign.

Presentations

Number of Participants 235 (6 events)

Tool LibraryThe Tool Library Program continues to be offered to customers. This program was initiated in 2014 when the tools were purchased. These measurement and verification tools are available to all Efficiency United customers on a no-fee basis to help them better understand and quantify energy opportunities. These tools are also utilized by program staff in assisting customers.

43

Education Program Overview

Provider Incentive Spent 2017 kWh/Therm Achieved



ELECTRIC UTILITIES

Alpena Power Company $4,153 45,549 45,549 100%

Baraga Electric Utility $560 4,673 4,673 100%

Bayfield Electric Cooperative - - - -

The City of Crystal Falls $357 2,651 2,651 100%

The City of Dowagiac $1,540 14,313 14,313 100%

The City of Gladstone Department of Power & Light $453 4,416 4,416 100%

The City of Harbor Springs Electric Department $539 5,395 5,395 100%

Hillsdale Board of Public Utilities $2,195 24,655 24,655 100%

L'Anse Electric Utility $261 2,002 2,002 100%

The City of Negaunee Electric Department $423 3,313 3,313 100%

The City of Norway Department of Power & Light $339 2,613 2,613 100%

Upper Peninsula Power Company $15,659 162,049 162,049 100%

We Energies $5,943 41,847 41,848 100%

Wisconsin Public Service $3,802 59,767 59,767 100%

Xcel Energy $2,444 25,213 25,213 100%

Total Electric 38,665 398,457 398,458 100%


Michigan Gas Utilities $12,905 42,452 42,452 100%

Wisconsin Public Service $580 3,004 3,004 100%

Xcel Energy $716 982 982 100%

Total Natural Gas 14,201 46,439 46,438 100%

44

The 2017 Efficiency United C&I Pilot Program offered both technology demonstration and direct-to-customer initiatives. The technology demonstration programs were a continuation of 2016 programs. These included:

Heat recovery technology for packaged rooftop units. This technology regains heat from the A/C unit to preheat domestic hot water. Targeted outreach in the pilot focused on customers who have significant cooling and hot water demand. These customers included restaurants, laundromats, truck stops, health clubs and residential care facilities.This pilot effort ended mid-year due to significant challenges to get the market to adopt this technology. The primary reason for this was the physical space required by the additional hot water storage tank. Nationally, the manufacturer (RHEEM) also found significant resistance with market adoption. Initial data from this pilot is anticipated to be available in late 2018.

Pilot Program


42,445 first-year therm savings achieved

(55% of goal)

199,596 first-year kWh savings achieved

(30% of goal)


45

Advanced defrost controls. This package of advanced controls is designed to control the defrost cycle(s) in walk-in coolers and freezers. Targeted outreach focused on customers with walk-in coolers and freezers, including but not limited to restaurants, convenience stores, food banks and schools. A total of 16 units for 9 participating customers were installed with defrost controls in 2017. Efficiency United plans to install five additional control units in 2018. These units were scheduled for December 2017 installation, but a combination of weather and trade ally issues prevented their installation. For the units installed in 2017, the metering and verification methodology has evolved to a very robust approach with continuous monitoring of 16 data points with both active control and baseline sites. This is a promising technology with a substantial untouched market potential and a program goal of a work-paper submission to the EWR Collaborative in 2019.

Steam traps. The direct-to-customer initiative was designed to assist customers with process steam activities and provided a new approach for steam trap projects. Initially, this was offered to customers with small process steam loads (e.g., dry cleaners) but expanded to larger customers and some HVAC-oriented customers to better understand the savings opportunities

and the costs when failed open steam traps are repaired. This measure and initial customer segment were targeted after determining that this is an underserved market and that steam trap maintenance is poorly understood and undervalued. The pilot utilized trained staff to perform the surveys and failed open traps were evaluated primarily on a custom calculation basis. Staff then met with the customer to discuss the findings and savings opportunity and to schedule repairs. The pilot paid 100 percent of the repair cost of failed “open” steam traps. In 2017, nine Efficiency United customers participated in this pilot. In addition, this pilot was offered in the SEMCO Energy Gas Company service territory. This pilot will continue into the first half of 2018, and data will be available by Q4 of 2018.

Special Funded Initiative: Focused AuditsIn addition to the statutory pilot funds, carryover budgets were utilized to provide focused audits for some C&I customers. The purpose of these audits was to provide a deeper analytical dive for specific equipment and processes to identify savings opportunities for these customers. Energy advisors will be working with these customers in 2018 to implement these opportunities. Customers from Michigan Gas Utility (10), WPS Electric (2) and UPPCO (2) participated.

46

Pilot Program Overview

Provider # of Participants Incentive Spent 2017 kWh/Therm Achieved



ELECTRIC UTILITIES

Alpena Power Company 1 $1,999 21,924 75,914 29%

Baraga Electric Utility 1 $468 3,907 7,789 50%

Bayfield Electric Cooperative - - - - -

The City of Crystal Falls 1 $299 2,216 4,418 50%

The City of Dowagiac - - - 23,855 0%

The City of Gladstone Department of Power & Light 1 $379 3,693 7,360 50%

The City of Harbor Springs Electric Department 1 $898 8,992 8,992 100%

Hillsdale Board of Public Utilities 1 $3,658 41,092 41,092 100%

L'Anse Electric Utility 1 $218 1,674 3,337 50%

The City of Negaunee Electric Department 1 $353 2,770 5,522 50%

The City of Norway Department of Power & Light 1 $283 2,185 4,355 50%

Upper Peninsula Power Company 1 $4,000 41,396 270,081 15%

We Energies 2 $9,905 69,746 69,746 100%

Wisconsin Public Service - - - 99,612 0%

Xcel Energy - - - 42,022 0%

Total Electric 12 $22,459 199,596 664,096 30%


Michigan Gas Utilities 8 $11,605 38,176 70,754 54%

Wisconsin Public Service 1 $824 4,269 5,007 85%

Xcel Energy - - - 1,637 0%

Total Natural Gas 9 $12,429 42,445 77,397 55%

4747

48

The 2017 marketing approach was a balance of maintaining market presence and refreshing the Efficiency United brand to be more closely aligned with our utility customers. A customer profile was completed through the CLEAResult Market Intelligence team, which identified specific characteristics of the Efficiency United customer. The customer profile served as the basis for a complete Efficiency United rebrand, including a new logo, writing style and outreach approach. In addition, a Michigan-based photographer was commissioned to complete a catalog of proprietary photos for use in all residential collateral materials. These photos more closely align with Michigan and better represent the customers Efficiency United serves.

In conjunction with the new look and feel of the collaboration with Efficiency United, the website was completely reconfigured, with the focus on user experience. The new website design allows customers to move directly to the Efficiency United Residential or C&I Program offerings upon entering the site. Programs are presented as more commonly understood terms, rather than by formal program names. (For example, we have moved from “Home Performance” to individual home clusters such as “Heating and Cooling” and “Water Heating.”) This transition assists in removing some of the skepticism and confusion around the programs and makes them more digestible for customers.

Marketing focused on maintaining an increased presence in the retail arena while introducing new customer outreach methods. Throughout the year, to maximize efficiency, Efficiency United utilized existing materials, including its comprehensive residential

overview brochure. The 10-panel brochure offers Efficiency United residential customers the opportunity to identify rebates and savings opportunities for their entire home in a one-stop-shopping approach.

The Efficiency United website continued to be a primary focus for all marketing materials across all programs. In total, 31,694 users visited the Efficiency United website, representing a total of 175,177 page views. Of the total page views, more than 29 percent were customers visiting the Efficiency United page and 74 percent of those visitors were new. These statistics show once again that the program continues to reach new customers while providing a service that customers deem valuable enough to return to for additional opportunities.

Visually creating Efficiency United’s collaborative status with Efficiency United required separate but similar marketing materials. When possible, Efficiency United-specific materials are used to promote the program offerings; in instances where utility service overlap is likely, Efficiency United materials are used and include the Efficiency United logo in the logo band.

Marketing

49

Savings brought to you by your utility provider and our Michigan energy partners.

Get started today.Call 877.367.3191 or visit efficiencyunited.com. To qualify you must be a Michigan residential customer of a participating Efficiency United energy provider.


Even in Michigan, most homes don’t have enough insulation. Yours doesn’t have to be like most homes. Take advantage of these rebates to help keep your home cool all summer, cozy all winter and energy efficient all year long.

Wall-to-wall comfort and savings

September 15, 2017 1:56 PMFile Name: 0217-EU-Brand Refresh-779191-Tearpad Insulation-R1a Additional

Details: Trim: 4.25”x5.5” Finish Size: 4.25”x5.5” Stock:

Live: .25 , top .1875 Gutter: .5 Finish: tearpad

Bleed: .125 Color: 4C AM/PM: Steph R. / Megan M.

Insulation1page

Project Rebate

Attic insulation Up to $300

Wall insulation Up to $300

Rim joist insulation $300

Floor insulation* $300

* Primary heating system must be electric.

Saving energy is always worth celebrating. So, we created a holiday. Join us this summer to take advantage of these limited-time offers on energy-saving products.

Special offers:

§ LED six-pack: $10 (a $54 value)§ High-efficiency shower wand and hose: $4§ ShowerStart: $5§ Faucet aerator: $1§ High-efficiency shower head: $1

While supplies last. Must be a customer of a participating utility of Efficiency United. Eligibility based on water heater fuel type and participating utility. No credit card sales.

Energy Savings Are Coming To The Neighborhood.

Monday, May 1– Tuesday, May 28:30 a.m.–5 p.m.*

City Hall241 Front StreetDowagiac, MI 49047

WHEN WHERE

See you there! For details, visit efficiencyunited.com or give us a call at 877.367.3191.

Visit efficiencyunited.com for more information.Get started today.

Date: September 25, 2017 5:22 PMFile Name: 0217-EU-Brand Refresh-779377-HP Rebate Poster-R2b Additional Details:

Trim: 18”x24” Finish Size: 18”x24” Stock:

Live: 1.25” Gutter: .5 Finish:

Bleed: .125 Color: 4C AM/PM: Stephanie R. / Megan M.

Pay Less to Save More at Home.

We believe efficiency should fit comfortably into any budget. Whether you’re replacing a thermostat or upgrading your insulation, we’ll provide the rebates you need to make your home as comfortable and efficient as possible.


Primary heating system must be natural gas for all measures

EU gas version

Visit efficiencyunited.com for more information.Get started today.

MeasureExisting Requirement

Installed Requirement Rebate

Air Sealing - ≥ 20% change $150

Duct Sealing - ≥ 15% change $75

Natural Gas Boiler Replace natural gas heating system 92+ AFUE boiler $800

Natural Gas Furnace Replace natural gas heating system

94+ AFUE furnace $300

96+ AFUE furnace $300

Natural Gas Water Heater

Replace natural gas water heater

0.80+ EF or ≥ 90% TE water heater $100

Retrofit Boiler Reset Control - - $100

Tankless Natural Gas Water Heater -

0.80+ EF or equal/greater 90% TE water heater

$225

Thermostat (limit one per house)

Replace nonprogrammable thermostat

Wi-Fi thermostat $70

Programmable thermostat $15

Window - ≤ 0.3 U-factor or SHGC rating

$50 (max $300)

Insulation Measure

Add to Existing R-Value Must Insulate Rebate

AtticMust add at least R-19, final R-value must be ≥ R-49

500 ft2 minimum $300

Attic Hatch, Pull-down Stairs or Scuttle

Final R-value must be ≥ R-38

Entire hatch and weatherstrip opening perimeter

$25

Basement Wall Must add at least R-10 250 ft2 minimum $300

Crawlspace Wall Must add at least R-11 250 ft2 minimum $300

Kneewall Must add at least R-19 100 ft2 minimum $300

Rim Joist Must add at least R-10100 linear feet minimum or entire area, if smaller

$300

Above-grade Wall Must add at least R-5 500 ft2 minimum $300

Collateral Material

Our energy-saving roots run deep.

All across Michigan, we’re committed to helping our neighbors save energy and

live more comfortably.


Become an energy-saving star.We offer rebates for a variety of ENERGY STAR® certified products designed to save energy without sacrificing performance.

Savings that just clickEfficiency just got easier. Shop our online store for exclusive deals on ENERGY STAR certified lighting and water accessories, and we’ll ship it to you at no additional cost.

Lending our neighbors an energy-saving handWe believe everyone has the right to an efficient, comfortable home. For participating income-qualified customers, we provide and install energy-saving products like insulation, heating systems, LEDs and more at no cost.

*Add $8,360 for each additional household member.

≤ $82,640

≤ $74,280

≤ $65,920

≤ $57,560

≤ $49,200

≤ $40,840

≤ $32,480

≤ $24,120

Electric Appliance Requirement

Rebate

Efficiency United (Electric utilities)

Air Purifiers

ENERGY STAR certified, CADR 51-200 $15

ENERGY STAR certified, CADR 201-250+ $30

Ceiling Fan with Light Kit ENERGY STAR certified $10

Clothes Dryer Moisture sensor $25

Clothes Washer* ENERGY STAR certified $25

Dehumidifier ENERGY STAR certified $15

Dishwasher* ENERGY STAR certified $25

Room Air Conditioner ENERGY STAR certified $25

Television ENERGY STAR certified, 41” or greater $25

*Primary water heating system must be electric

Natural Gas Appliance Requirement

Rebate

SEMCO ENERGY Gas

Company

Efficiency United

(Gas utilities)

Clothes Dryer Moisture sensor $25 $25

Clothes Washer* ENERGY STAR certified $25 $25

Dishwasher* ENERGY STAR certified $25 $25

*Primary heating system must be natural gas

Store ItemRetail Price

Promotional Price

Bathroom Aerator 1.0 GPM $3 $0.50

Kitchen Aerator 1.5 GPM $5 $1

LED Dimmable Bulbs

40w equivalent $6 $1.50


75w equivalent $9 $3


6-pack 60w equivalent $32 $8

LED Flood Light 65w equivalent $9 $2.50

LED Retrocan 4 Inch 60w equivalent $17 $8

LED Retrocan 5/6 Inch 65w equivalent $17 $8

Shower head Multifunction shower head $20 $3

ShowerStart™ TSVSingle function $30 $10

Tub/shower combo $110 $50

Start saving at efficiencyunited.com/shop.

Homegrown savingsPrograms and rebates to help you save more at home

See what we can do for you at efficiencyunited.com or give us

a call at 877.367.3191.

Ready to get started?Check the household income chart below to see if you qualify:

Date: September 27, 2017 1:32 PMFile Name: 0217-EU-Brand Refresh-702760-Brochure-R1g Additional Details:

5 panel roll foldTrim: 20.6875 x 10 Finish Size: 4.23125 x 10 Stock:

Live: .125 Gutter: .5 Finish: 5 panel roll fold


back cover (4.23125)(4.1375)Sect 2 (4.0125) Sect 3 (4.075) cover (4.23125)

Our energy-saving roots run deep.

All across Michigan, we’re committed to helping our neighbors save energy and

live more comfortably.


Become an energy-saving star.We offer rebates for a variety of ENERGY STAR® certified products designed to save energy without sacrificing performance.

Savings that just clickEfficiency just got easier. Shop our online store for exclusive deals on ENERGY STAR certified lighting and water accessories, and we’ll ship it to you at no additional cost.

Lending our neighbors an energy-saving handWe believe everyone has the right to an efficient, comfortable home. For participating income-qualified customers, we provide and install energy-saving products like insulation, heating systems, LEDs and more at no cost.

*Add $8,360 for each additional household member.

≤ $82,640

≤ $74,280

≤ $65,920

≤ $57,560

≤ $49,200

≤ $40,840

≤ $32,480

≤ $24,120

Electric Appliance Requirement

Rebate

Efficiency United (Electric utilities)

Air Purifiers

ENERGY STAR certified, CADR 51-200 $15

ENERGY STAR certified, CADR 201-250+ $30

Ceiling Fan with Light Kit ENERGY STAR certified $10

Clothes Dryer Moisture sensor $25

Clothes Washer* ENERGY STAR certified $25

Dehumidifier ENERGY STAR certified $15

Dishwasher* ENERGY STAR certified $25

Room Air Conditioner ENERGY STAR certified $25

Television ENERGY STAR certified, 41” or greater $25

*Primary water heating system must be electric

Natural Gas Appliance Requirement

Rebate

SEMCO ENERGY Gas

Company

Efficiency United

(Gas utilities)

Clothes Dryer Moisture sensor $25 $25

Clothes Washer* ENERGY STAR certified $25 $25

Dishwasher* ENERGY STAR certified $25 $25

*Primary heating system must be natural gas

Store ItemRetail Price

Promotional Price

Bathroom Aerator 1.0 GPM $3 $0.50

Kitchen Aerator 1.5 GPM $5 $1

LED Dimmable Bulbs





6-pack 60w equivalent $32 $8

LED Flood Light 65w equivalent $9 $2.50

LED Retrocan 4 Inch 60w equivalent $17 $8

LED Retrocan 5/6 Inch 65w equivalent $17 $8

Shower head Multifunction shower head $20 $3

ShowerStart™ TSVSingle function $30 $10

Tub/shower combo $110 $50

Start saving at efficiencyunited.com/shop.

Homegrown savingsPrograms and rebates to help you save more at home

See what we can do for you at efficiencyunited.com or give us

a call at 877.367.3191.

Ready to get started?Check the household income chart below to see if you qualify:

Date: September 27, 2017 1:32 PMFile Name: 0217-EU-Brand Refresh-702760-Brochure-R1g Additional Details:

5 panel roll foldTrim: 20.6875 x 10 Finish Size: 4.23125 x 10 Stock:

Live: .125 Gutter: .5 Finish: 5 panel roll fold


back cover (4.23125)(4.1375)Sect 2 (4.0125) Sect 3 (4.075) cover (4.23125)*Must have an energy factor of 2.0 or greater; all rebates valid until [date], or until funding is exhausted; must request rebate within 90 days of installation

$850 MAIL-INREBATEMAIL-INREBATE

Visit efficiencyunited.com for details and application

on high-efficiency Heat Pump Water Heaters*

$850$850

50

QA/QCMeasure Inspection Results—Residential ProgramsEfficiency United continued its dedication to excellence through its quality check system. Through on-site verification and phone interviews with randomly selected participants, Efficiency United regularly investigated customer satisfaction, confirmed rebate eligibility and assessed reported energy savings integrity.

Results were shared with program teams to assess areas of excellence and identify opportunities for improvement. Participation in the quality control process was voluntary; however, Efficiency United achieved its 5 percent inspection target of approved projects annually across Efficiency United service territories.

Through the in-home verification process, Efficiency United identified over 95 percent accuracy in therm savings claimed and nearly 98 percent accuracy in kWh savings claimed.

What prompted you to participate in this rebate program?

Save Money Reduce Energy Waste Manage Energy Bill Increase Home’s Value

57.6% 40% 1.8% .06%

How did you hear about this rebate program?

Contractor Friend/Family Community Action Agency Internet Search Mailer Utility Bill Insert Social Media

62.3% 12.6% 8.7% 5.8% 5.8% 2.9% 1.9%

How likely are you to recommend this program to your family and friends?

Completely Likely Very Likely Moderately Likely Not Likely

86.9% 8.3% .1% 3.7%

How likely are you to participate in another Efficiency United program?

Completely Likely Very Likely Moderately Likely Slightly Likely

87.7% 7.6% 2.8% 1.9%

5.9%% of rebates inspected

97.8% kWh savings results

95.2% therms savings results

96.3%presentation quality

51

ProviderTotal Collection

for Program Year 2017

MCA Administration Spending Cap

(4.25%)

DNVGL Evaluation

Spending Cap (8%)

Income Qualified Spending

Requirement (10%)

Pilot Program Spending Cap

(5%)

Education Program

Spending Cap (3%)

Remaining Programs

Spending Cap

ELECTRIC UTILITIES

Alpena $519,823 $22,092 $41,586 $51,982 $25,991 $15,595 $362,577

Baraga $44,860 $1,907 $3,589 $4,486 $2,243 $1,346 $31,290

Bayfield $914 $39 $73 $91 $46 $27 $637

Crystal Falls $47,500 $2,019 $3,800 $4,750 $2,375 $1,425 $33,131

Dowagiac $145,491 $6,183 $11,639 $14,549 $7,275 $4,365 $101,480

Gladstone $70,480 $2,995 $5,638 $7,048 $3,524 $2,114 $49,160

Harbor Springs $71,369 $3,033 $5,710 $7,137 $3,568 $2,141 $49,780

Hillsdale $242,944 $10,325 $19,436 $24,294 $12,147 $7,288 $169,454

L'Anse $32,080 $1,363 $2,566 $3,208 $1,604 $962 $22,376

Negaunee $66,220 $2,814 $5,298 $6,622 $3,311 $1,987 $46,188

Norway $70,360 $2,990 $5,629 $7,036 $3,518 $2,111 $49,076

UPPCO $2,213,207 $94,061 $177,057 $221,321 $110,660 $66,396 $1,543,712

We Energies $912,802 $38,794 $73,024 $91,280 $45,640 $27,384 $636,679

WPS Corp - Electric $391,934 $16,657 $31,355 $39,193 $19,597 $11,758 $273,374

XCEL Energy - Electric $297,011 $12,623 $23,761 $29,701 $14,851 $8,910 $207,165

TOTAL ELECTRIC $5,126,996 $217,897 $410,160 $512,700 $256,350 $153,810 $3,576,079


MGU $2,802,757 $119,117 $224,221 $280,276 $140,138 $84,083 $1,954,923

WPS Corp - Gas $101,949 $4,333 $8,156 $10,195 $5,097 $3,058 $71,109

Xcel Energy - Gas $120,680 $5,129 $9,654 $12,068 $6,034 $3,620 $84,174

TOTAL GAS $3,025,386 $128,579 $242,031 $302,539 $151,269 $90,762 $2,110,206

Total Available Budgets: All Classes

Appendix

52

ProviderIncome Qualified Implementation

Budget

Residential Implementation

Budget

Commercial & Industrial

Implementation Budget

Total Implementation

Budget


Collected


Budget Remaining

ELECTRIC UTILITIES

Alpena $20,793 $77,502 $88,321 $186,617 $186,617 -

Baraga $1,794 $2,412 $11,899 $16,105 $16,105 -

Bayfield $37 $292 - $328 $328 -

Crystal Falls $1,900 $7,554 $7,599 $17,053 $17,053 -

Dowagiac $5,820 $13,655 $32,756 $52,231 $52,231 -

Gladstone $2,819 $12,849 $9,634 $25,302 $25,302 -

Harbor Springs $2,855 $11,309 $11,458 $25,622 $25,622 -

Hillsdale $9,718 $30,829 $46,670 $87,217 $87,217 -

L'Anse $1,283 $4,689 $5,544 $11,517 $11,517 -

Negaunee $2,649 $12,135 $8,989 $23,773 $23,773 -

Norway $2,814 $15,242 $7,203 $25,259 $25,259 -

UPPCO $88,528 $373,008 $333,005 $794,541 $794,541 -

We Energies $36,512 $164,800 $126,384 $327,696 $327,696 -

WPS Corp - Electric $15,677 $44,176 $80,851 $140,704 $140,704 -

XCEL Energy - Electric $11,880 $42,781 $51,966 $106,627 $106,627 -

TOTAL ELECTRIC $205,080 $813,233 $822,279 $1,840,591 $1,840,591 -


MGU $112,110 $619,624 $274,456 $1,006,190 $1,006,190 -

WPS Corp - Gas $4,078 $20,195 $12,326 $36,600 $36,600 -

Xcel Energy - Gas $4,827 $23,264 $15,233 $43,324 $43,324 -

TOTAL GAS $121,015 $663,083 $302,015 $1,086,113 $1,086,113 -

Total Implementation Budget: By Class

Appendix

53

Provider Total Participants 2017 Annual kWh/Therm Goal Self-Directed Total Goal Total Savings

Achieved % of Goal Achieved

ELECTRIC UTILITIES

Alpena 10,778 2,031,184 1,385,723 3,416,907 9,424,031 276%

Baraga 47 186,296 - 186,296 327,156 176%

Bayfield 5 1,596 - 1,596 3,318 208%

Crystal Falls 549 163,820 - 163,820 1,197,050 731%

Dowagiac 286 650,370 - 650,370 971,905 149%

Gladstone 382 317,270 - 317,270 672,820 212%

Harbor Springs 251 377,650 - 377,650 579,779 154%

Hillsdale 371 1,192,393 - 1,192,393 4,174,818 350%

L'Anse 301 117,710 - 117,710 228,615 194%

Negaunee 801 225,433 - 225,433 765,895 340%

Norway 843 270,366 - 270,366 551,114 204%

UPPCO 14,760 8,014,777 - 8,014,777 17,337,333 216%

We Energies 9,798 3,093,546 2,094,237 5,187,784 11,234,052 217%

WPS Corp - Electric 4,730 2,675,944 - 2,675,944 4,541,926 170%

XCEL Energy - Electric 3,771 1,395,517 - 1,395,517 2,824,079 202%

TOTAL ELECTRIC 47,673 20,713,872 3,479,961 24,193,833 54,833,892 227%


MGU 4,733 2,452,832 - 2,452,832 4,593,101 187%

WPS Corp - Gas 291 134,761 - 134,761 136,271 101%

Xcel Energy - Gas 222 69,752 - 69,752 98,645 141%

TOTAL GAS 5,246 2,657,345 - 2,657,345 4,828,018 182%

Total Energy Savings Achieved: All Classes

Appendix

54

2017

P r o g r a m R e p o r t

THINK! ENERGY WITH EFFICIENCY UNITED

Prepared for:

Brett Garver CLEAResult 3100 West Road, Building 3, Suite 200 East Lansing, MI 48823

Prepared by:

Robin Reinarts Sr. Program Director National Energy Foundation

Chaise Ewert-Meyer Program Coordinator National Energy Foundation

January 2018

Summary

kWh saved– Annual: 256,045 –

HEWs Returned– 1,847 –– 79% –

Therms saved– Annual: 4,400 –

Teacher Packets– Returned: 81% –

Schools– 34 –

Teachers– 94 –

Kits– 2,328 –

Participants

Table of Contents

Program Overview ...................................................................................................1Program Description 1Program Administration 1Michigan Department of Education Partnership 2Program Implementation 2Energy Savings 4Behavioral Change and Impact on Savings 5Program Summary and Analysis 5

Attachments ..............................................................................................................9Michigan Program Team 9Participation by EU Member Company 10Participating Schools List 11Savings Summary 12Program Promotional Email 13Classroom Presentation 14Home Energy Worksheet Summary 49Teacher Evaluation Summary 53Parent Feedback Summary 55

©2018 National Energy Foundation 1

Program Overview

Program DescriptionThe Think! Energy with Efficiency United energy efficiency education program is a collaborative partnership between CLEAResult and the National Energy Foundation (NEF). Think! Energy with Efficiency United assists teachers and their students to Think! about energy, Talk! about energy, and Take Action! now about our energy for the future. The program objectives are to expand and promote energy awareness through an educational in-school program and to obtain actual energy savings through student and educator household behavior changes and the use of energy-efficient devices provided in the Take Action Kit.

In 2017, collaboration continued with SEMCO Energy Gas Company and DTE Energy. These collaborations allowed a total of 35 schools to be served this program year. Energy efficiency kits were placed in 2,328 Michigan homes, and 1,847 Home Energy Worksheets (HEWs) were returned, a 79.3 percent return rate. Please see the chart below for a breakdown by program component.

* Where there is both gas and electric sponsorship, each sponsor pays 50% of the grant totals listed here.

Program AdministrationThe Think! Energy with Efficiency United program is administrated by the National Energy Foundation, a non-profit organization (established in 1976) dedicated to the development, dissemination, and implementation of supplementary educational materials, programs and services relating primarily to energy, water, the environment, and natural resources. NEF’s mission is to cultivate and promote an energy literate society.

NEF reports all program progress to Brett Garver at CLEAResult. The program was provided to 34 schools in the service territories of 15 participating utilities. Utilities included Alpena Power Company, Xcel Energy, Michigan Gas Utilities (MGU), Upper Peninsula Power Company (UPPCO), We Energies, Wisconsin Public Service (WPS), L’Anse Electric Utility, The City of Gladstone Department of Power & Light, The City of Norway, The City of Harbor Springs Electric Department, Hillsdale Board of Public Utilities, Baraga Electric Utility, Negaunee Electric, The City of Dowagiac, The City of Crystal Falls, plus collaborators DTE Energy and SEMCO ENERGY Gas Company.

Program Component

Schools Teachers Kits HEWs Returned

% of HEWs

Grants Awarded*

EU Electric / Combo

5 12 299 234 78% $1,025

EU Gas Only 8 28 781 627 75% $2,500 EU-DTE 5 13 331 200 60% $925 EU-DTE No LED

9 21 500 421 84% $1,825

EU-SEMCO 3 9 186 178 96% $900 EU-SEMCO No LED

4 7 231 187 81% $525

Totals 34 94 2,328 1,847 79% $7,700

2 ©2018 National Energy Foundation

Michigan Department of Education Partnership A key component to the program’s success is the continued support and partnership with the Michigan Department of Education (MDE). Megan Schrauben, Science Education Consultant with the Office of Education Improvement and Innovation at the Michigan Department of Education, provided input to help tie the program more closely with the needs of teachers in Michigan. NEF created the classroom presentation to address Michigan learning standards and the Common Core as well as the Next Generation Science Standards. This effort matches all learning activities to required curriculum in science, social studies and math for the 4th, 5th and 6th grades. All correlations are posted to the program websites at ThinkEnergy.org. The Teacher Guide also includes a STEM educational content correlation chart.

Program ImplementationThe authorization for the Think! Energy with Efficiency United energy education program was secured in June 2017 for classroom presentations held during September and October of 2017. As in prior years, the program attempted to maximize the number of electric kits given out by actively seeking out schools with both gas and electric service from Efficiency United members and schools where there was overlapping service territory with DTE Energy, Consumers Energy and SEMCO ENERGY Gas Company. The rationale was that the electric kit was better received by families and giving out kits in combination territories allows for higher customer satisfaction as well as the ability to use available funding from utilities in the most efficient manner to reach the largest number of participants for each utility possible.

The Michigan TeamRobin Reinarts, NEF Program Director, served as the director for the project. Chaise Ewert-Meyer was the program coordinator and scheduler for all aspects of the program.

Michigan based presenters were used to deliver the program. The programs were delivered in five weeks, from September 26 to October 27. Presentations began on the west side of the state and moved east. Most presentations were conducted by Chaise Ewert-Meyer and Lauren Johnson. Other presenters included Tammi Phillippe, Christy, Davenport, Jan Adams, Anne Garner, Cathy Tomaszewski, Cynthia Flack, Nancy Griener and Debbi Hull. Presentations in the Upper Peninsula were conducted by Nancy Meyers, Alissa Beveridge, Cathy Tomaszewski and Cynthia Flack.

Program Promotion and RegistrationIn May of 2017, schools within the utility service territories were invited via email to participate in the fall program. The registration process was handled online at ThinkEnergy.org/eu. Schools eligible for participation were invited to participate based upon the number of kits funded by the sponsoring utility in each service territory. Invitations were extended to individual schools based on geographic location and the number of students in the 4th and 6th grades.

Response was overwhelming, with the original program scope for all but two of the participating utilities filling in less than a month. Funding from DTE Energy and SEMCO partially offset reduced budgets for many of the electric utilities in Efficiency United, while Consumers Energy partnered to offer combo kits to two MGU schools. Presentations and energy saving kits reached 2,328 students and teachers in the 4th and 6th grades.

Materials FulfillmentUpon confirmation of the scheduled date and time for the presentation and the student numbers with each school, customized instructional materials were shipped. These materials, including the Letter to Parents and Home Energy Worksheet Scan Forms, were delivered to schools approximately three weeks before the classroom presentation.


Kits were ordered and shipped on a daily basis as kit numbers were confirmed. Shipping was tracked daily and any problems were addressed immediately. Every participating student received a kit unless they specifically opted out of receiving one. This negated the need to collect documentation from schools prior to ordering kits, allowing students to receive their kits the day of the presentation and reducing the number of students excluded from receiving a kit. Presentation teams collected any extra kits when they visited the classroom.

Classroom PresentationScheduling and Confirming – the enrolled schools were divided into regional groups. Chaise coordinated the creation of a schedule for regional groups. Communication was directed to the “lead” contact teacher at each school as identified in the registration process. All arrangements were made for date, time and room setup. Brett Garver accessed the master schedule through the program web portal at NEF1.org/programs.sponsors.php.

Presentation Customization – the presentation introduced teachers and students to the first two sections of the instructional curriculum guide. Brett Garver reviewed and approved the presentations.

The National Energy Foundation presenter teams and representatives from CLEAResult conducted interactive, hands-on programs (45 – 60 minutes in length) in participating schools from September 26 to October 27, 2017. Presentations included the distribution of take-home Think! Energy with Efficiency United Take Action Kits. A total of 91 teachers at 34 schools participated in the program. Tables of participating schools and detailed information on each member’s reach is included in the appendix.

Presentation OutlineThe classroom program used a Keynote presentation (in the appendix), explaining:

What is meant by Think! Energy

• THINK! about energy

• TALK! about energy

• TAKE ACTION! now for the future

What is meant by ENERGY and where we get it

• Natural Resources: Renewable and Nonrenewable

• Energy in Michigan

Electricity and Circuits

• How Electricity is Generated from Resources

• Parts of an Electric Circuit

• Insulators and Conductors

Examples of ways to be more Energy Efficient with our resources through wise behaviors and technologies

• Electricity

• Natural Gas

• Water


The 3 “R”s

• Reduce – use less of something

• Reuse – use something again

• Recycle – make something into another new thing

• Think! Energy

The students participated in Energy LINGO, an electric circuit activity and played the Think! Energy review game. These interactive exercises reinforce the educational concepts and vocabulary presented in the presentation while helping the participants see how they can make a difference when they Think! Energy and Take Action. The energy saving devices in the kit, as well as the steps needed to complete the program, were explained.

The complete presentation may be found in the appendix.

Follow-up CommunicationFollow-up – the scheduling team communicated with teachers with follow-up reminders to return packets by the required due date in order to qualify for a mini-grant. Weekly emails both before and after the due date were used to keep teachers informed on the status of their return packets.

For 2017, the emails to teachers were updated with instructions on how to complete the Home Energy Worksheets online and a link to a site where teachers could track the students that completed the form online and see the status of their mini-grant. Links to PDFs of the Kit Reconciliation Form signed on the day of the presentation and to each teacher’s customized Home Energy Worksheet Scan Form allowed teachers to access these documents without needing to contact their scheduler or wait until forms were sent to them.

Teachers who had not returned packets were contacted after the due date to remind them that they could earn a grant for returning their materials. Some teachers reported they still had their materials, and sent them in after being contacted.

Customer Service Teacher Inquiries – Chaise Ewert-Meyer was the point of contact for teacher questions or problem solving. She responded daily, via e-mail or phone to all teacher needs. Teacher inquiries usually involved the need for additional kits or supplies due to changes in enrollment.

NEF “800” Line – No complaints were fielded on the program’s toll-free help line in 2017. NEF did receive one call from a customer who wanted a kit because they liked the one their grandchild received. The customer was guided to the Efficiency United website and verbally walked through how to find programs that would be beneficial for them.

Energy SavingsThe Think! Energy with Efficiency United program produced significant kWh and therm savings. NEF estimates that the 2017 distribution of 2,328 energy efficiency kits and the installation of devices from those kits, will save the participating utilities’ residential customers 256,045 kWh of electricity and 4,400 therms of natural gas annually and a total of 2,699,985 kWh and 41,916 therms of natural gas over the lifetime of the devices. For a detailed presentation of these savings estimates, please see the appendix.


Behavioral Change and Impact on SavingsEfficiency United’s electric and natural gas program has been implemented with a goal of positively impacting the energy use behavior of Michigan students and families. In the Think! Energy model, NEF works directly with students in a classroom setting, building enthusiasm for change, and showing students how they can make a difference in their own homes.

A number of specific behavior change ideas and suggestions have been made to students in the Efficiency United program. Examples include: lowering the home’s thermostat setting in winter; raising the home’s thermostat setting in summer; and lowering the water heater setting. Participating students were also asked if the program has changed the way they use energy.

Following up on these suggestions, NEF used the Home Energy Worksheet to ask families if they had adopted any of the behaviors. For example, 72 percent of families reported that the program changed the way they use energy in their homes. One promising response from the survey: 73 percent of respondents indicated that they would turn down the thermostat setting in winter and 60% said they would turn it up in the summer, a sure way to garner energy savings in the home. Between lowering thermostats in the winter and raising them in the summer, program participants are demonstrating that they are making efforts to save energy throughout the whole year.

While NEF is not in a position to make specific savings claims based on the responses received, the results are very promising. The Home Energy Worksheets indicate evidence of behavioral action that has either already occurred or is planned by families living in the Michigan utility service territories of the Efficiency United program.

Program Summary and AnalysisThe Think! Energy program was successfully implemented in 34 schools within the participating utilities’ service areas. Home Energy Worksheet Scan Forms were received from 87 (90.57 percent) of the 92 participating classrooms. 75 of the 92 (81 percent) participating teachers returned 80 percent or more of their scantron forms to earn the $100 mini-grant. Six teachers (6.5 percent) returned between 79 and 50 percent of their scan forms and earned the $50 grant and six (6.5 percent) who returned less than 50 percent received a $25 grant for a total of $7,700 in grant money awarded.

Teachers returned an average of 79 percent of the Home Energy Worksheet Scan Forms. The lowest return rate was in the EU-DTE schools, at 60%. The highest return rate was the EU-SEMCO schools, with a 96% return rate.

Teacher responses on the program evaluation form show support and satisfaction with the interactive student presentation and the educational materials. A summary of parent and teacher responses to the program may be found in the attachments.

Teacher comments included:

• This was a wonderful program- the kits are fantastic and the experience was priceless.

• The kids absolutely love this program!

• This ties in perfectly with what we need to know about Energy. The kids loved the presentation and were super excited about the take home kits too!

• Thank you for helping enlighten the students in such an entertaining way.

• This is an excellent resource that fits content standards.

• I was so impressed with how organized and educational this program was. Loved it!


Parent responses to the program included:

• Love all the equipment to save energy and look forward to using it in our home. Our 9 year old is already faithfully using the shower timer which is a HUGE savings because she used to take the longest showers :)

• The aerators and shower head didn’t fit. If they did, we would have installed them.

• I had to complete this worksheet with what seem like very little time to really get an idea of the impact this would have on my home.

• Great to see my child so interested in saving energy!

• Very impressed with this program, awesome job!

• It was fun and easy to use my favorite aspect was the shower timer and the stickers.

• Great program - I didn’t do well putting in the showerhead.

• Very good program. Some people can’t afford to change their faucets or showerheads and some landlords won’t change them until they are broken.

• We already use these products in our home, and have for a few years.

The CLEAResult sponsored Think! Energy with Efficiency United education program has been successful in increasing the knowledge and awareness of energy efficiency in the 4th and 6th grade households of 2,328 citizens. Technologies supplied in the Take Action Kits will result in reduced electrical natural gas and water usage.

The increase in household energy and resource awareness will result in greater energy efficiency, conservation of resources and monetary savings in the long term.

Continuous ImprovementIdeas for Improvement Implemented in 2017:

• Encouraged teachers to allow more time for families to install items before returning the Home Energy Worksheet.

• Added more video content to presentation.

• Improved installation videos.

• Improved ThinkEnergy.org websites.

Improvements Planned for 2018:

• Adding content on ThinkEnergy.org websites.

• Revising kit printed materials with more family activities.

• Upgrading device videos in the presentation.

Other Ideas for Improvement:

• Add more interactive features to the online Home Energy Worksheet so customers can easily view installation videos, etc.

• Consider adding more safety information, requested by one teacher.

• Consider adding a high school component, especially if a collaborative partner could be found.

ATTACHMENTS• Michigan Program Team

• Participation by EU Member Company

• Participating Schools List

• Savings Summary

• Program Promotional Email

• Classroom Presentation

• Teacher Evaluation Summaries

• Family Feedback Summaries


Michigan Program TeamAttachments

Robin Reinarts, National Energy Foundation – Sr. Program Director M.S. Geosciences, Mississippi State University B.S. Curriculum and Instruction, Texas A&M University

Mrs. Robin Reinarts directs the implementation of custom programs, develops new curricula and ancillary materials for use in programs, and directs the implementation of demand side management programs.

NEF program implementation has been the core of Mrs. Reinarts’ work since joining the staff in 2002. She is responsible for overseeing the Michigan program team, reporting accomplishments to partners and revising program materials to meet partners’ needs.

Mrs. Reinarts represented NEF for many years as the coordinator of Brevard Public Schools’ energy efficiency program, which successfully reduced energy consumption in the district. She assisted in refining the strategy to relate education and behavior modification directly to energy savings and directed the implementation of several behavior modification programs over the past nine years. Other project experience includes mineral resources programs, water conservation, fossil fuels and renewable energy, and environment and sustainability programs. She has assisted in the development and implementation of NEF programs in energy literacy and efficiency.

A Texas A&M graduate, Mrs. Reinarts received her Bachelor of Sciences Degree with certification as a secondary science educator and went on to receive a M.S. in Geosciences from Mississippi State. She has teaching experience in junior and senior high school science, math and health education.

Chaise Ewert-Meyer, National Energy Foundation – Michigan Program Coordinator M.S. Education, University of Minnesota B.S. Biology, Seattle University

Mrs. Chaise Ewert-Meyer recruits, enrolls and schedules the schools for the Efficiency UNITED programs and assists in scheduling for other Michigan Think! Energy programs. She also works as a classroom presenter and assists in training and evaluating presentation teams to ensure high standards are met.

Before joining NEF in 2014, Chaise served as Dean of Students at Academy of the Sacred Heart in Bloomfield Hills. She also has several years of classroom experience, teaching math, science and health.


Participation by EU Member Company

Notes: There are several overlaps between utilities. One co-branded kit with all utility logos was distributed in overlapping territories.

EU Member Total Students

Total Teachers

Total Kits Placed

Alpena Power 244 9 250 Baraga Electric 20 1 21 City of Crystal Falls 35 2 37 City of Dowagiac 45 2 45 City of Gladstone 108 4 110 City of Harbor Springs 63 3 66 City of Norway 56 2 58 Hillsdale & MGU 47 2 49 L'Anse Electric 40 2 40 Negaunee Electric 123 2 125 NS Xcel 50 2 50 We 255 11 263 WPS Corp 100 4 100 UPPCO 321 16 333 MGU 757 30 781 Grand Total 2,264 92 2,328


Participating Schools ListSchool Name Students Kits

Placed Date Gas Sponsor Electric Sponsor Teachers

Pittsford 47 49 10/4 MGU Hillsdale 2 Wakefield-Marenisco 50 50 9/29 NS Xcel NS Xcel 2 North Dickinson 21 21 9/28 Norway We 1

Blesch Intermediate School 100 100 9/26 WPS Corp WPS Corp 4

Hillman Elementary 76 79 10/17 Alpena 3 Central Elementary 63 66 10/16 MGU 3 Countryside Academy 60 60 10/12 MGU 2 Dundee Elementary 118 122 10/9 MGU 5 Jefferson 5/6 Elementary 125 133 10/12 MGU 4 Lakeland Elementary 210 216 10/3 MGU 7 Lake Michigan Catholic 32 32 10/12 MGU 2 Ryan Elementary 79 82 10/4 MGU 3 Washington Street Elementary 70 80 10/25 MGU 3

Forest Park 35 37 9/28 DTE City of Crystal Falls & We 2

James T. Jones 108 110 10/3 DTE City of Gladstone & UPPCO 4

K.I. Sawyer Elementary 42 42 10/3 DTE UPPCO 2 Rapid River Public Schools 12 13 10/4 DTE UPPCO 1 Stambaugh Elementary 71 74 9/29 DTE UPPCO 3 William G. Mather Elementary 50 52 10/2 DTE UPPCO 2 Carney-Nadeau Public School 24 25 9/26 DTE We 1 Woodland Elementary School 137 142 9/27 DTE We 5 Besser Elementary School 70 70 10/17 DTE Alpena 3 Ella White Elementary 81 83 10/17 DTE Alpena 3 Immanuel Lutheran School 17 18 10/16 DTE Alpena 1

Shay Elementary 63 66 10/18 DTE City of Harbor Springs 3

Norway Elementary 56 58 9/28 DTE City of Norway 2 Houghton Elementary 92 96 10/2 SEMCO UPPCO 4 Barkell Elementary 54 56 10/2 SEMCO UPPCO 3 Philip LaTendresse Elementary School 20 21 10/12 SEMCO Baraga Electric 1

Patrick Hamilton Elementary 45 45 10/19 SEMCO City of Dowagiac 2 Watermeet Township School 32 34 9/29 SEMCO We 2 CJ Sullivan Elementary 40 40 10/19 SEMCO L’Anse Electric 2

Negaunee Middle School 123 125 10/2 SEMCO Negaunee Electric & UPPCO 2


Savings Summary

1 All in-service rates calculated from Home Energy Worksheet “Installed” only data. Actual rates are likely higher.

2 Water heater share values calculated from Home Energy Worksheet data.

3 Total number of participants taking home Take Action Kits for selected fuel type multiplied by the number of devices per kit.

4 All lifetime values from MEMD.

Estimated Natural Gas Savings - 2017 Program

Energy-Efficient Measure Number of

Devices Annual Therm

Savings Lifetime Therm

Savings Low Flow Showerhead - Gas Kits 781 1,744 17,439 Low Flow Showerhead - Combo Kits 199 481 4,814 Bathroom Aerator - Gas Kits (2 per kit) 1,562 324 3,238 Bathroom Aerator - Combo Kits (2 per kit) 398 92 917 Kitchen Aerator - Gas Kits 781 1,459 14,592 Kitchen Aerator - Combo Kits 199 300 917 Total TAKE ACTION Therm Savings 4,400 41,916 Estimated Electric Savings - 2017 Program

Energy-Efficient Measure Number of

Devices Annual kWh

Savings Lifetime kWh

Savings Low Flow Showerhead - Electric Kits 1,547 116,671 1,166,710 Bathroom Aerator - Electric Kits (2 per kit) 3,094 22,211 222,106 Kitchen Aerator - Electric Kits 1,547 72,511 725,110 LED Night Light 1,547 27,908 334,895 9W LED 816 16,744 251,165 Total TAKE ACTION kWh Savings 256,045 2,699,985


Program Promotional Email

Very informative; itbuilds off of previous

experiences and priorknowledge as well as

prepares for futurelessons.

– Arbor Academyteacher, Battle Creek

SPECIALOPPORTUNITY

for Michiganschools

I think this is a greatintroduction to energyresources and theimportance of anindividual'sconservation efforts. ...It stimulated a greatdeal of discussion.

– MoccasinElementary parent,Galien

Michigan energy companies support teachers as they cover energycurriculum standards with their students. The Think! Energy program

will take place at schools in your area AT NO COST!

Teachers and studentslearn about energy bytaking part in apresentation at schooland installing energyefficient products athome with theirfamilies.

Inschool presentation(50 60 minutes)Every student receivesa Take Action Kit ofenergyefficient devicesfor their homeProgram correlated tothe new science, mathand language artsstandards

Easy implementationand online dataoptionTeachers may earn aminigrant of up to$100, subject toeligibilityGrades 4 6October andNovember 2017

Register to save your spottoday!

ThinkEnergy.org/MI or Call the National Energy Foundation at 800.616.8326 ext. 157

Brought to you by the National Energy Foundation | 1100 Corporate Office Drive, Suite 110, Milford, MI 48381


Classroom PresentationElectric

Think! Energy is an energy

efficiency education program.

Think!about

energy.

Talk!about

energy.

Take Action!about

energy.

Learn about natural

resources.

Learn how we get and use energy.

Learn how to use energy wisely.

Learn how to use the contents of your Think!

Energy Take Action

Kit.

Participate in energy “LINGO” activity.

Play a review game if

time permits.

What is Energy? ENERGY

is the ability to do WORK.


Natural Resourceanything we use that comes from the earth

or the sunRenewable and

Nonrenewable Resources

Renewable Resources

Wind

Biomass Sun/Solar


Water/Hydro


Coal Natural Gas

Oil Uranium/Nuclear


Electricity is made from natural resources.

Power lines carry electricity. Stay at least 25 feet away from them.

Let’s LINGO!Find the words on your LINGO board

that match these definitions.

The ability to do work Energy

A gaseous example of chemical potential energy

Natural GasA resource used

to produce gasoline

Oil


Anything we use that comes from the earth or the

sun

Natural Resource

The ability to do work


A resource used to produce gasoline

Anything we use that comes from the earth or the sun

Let’s Think and Talk about electricity.

Coal 36%

Nuclear 28%Natural Gas 26%Biomass, Wind and Other Renewables 10%

Michigan Electricity Sources

Most energy in U.S. homes comes from coal and natural gas – nonrenewable resources.

Electricity Sent to Distribution Lines

Steam Spins Turbine

Turbine Spins Generator

Electricity Travels to Substation

Burn Fuel


Steam Spins Turbine



Burn Fuel

Let’s make a circuit.


What do we need?

An energy source

A conductor to carry

electrical energy

A load to use the energy

example: batteryor wall outlet

example: wire example: light bulb

Open circuit: No electricity can

flow.

Closed circuit: Electricity can

flow.

Open and Closed Circuits

Experiment TimeYour turn to be in a human circuit!

Conductormaterial that allows electricity to

pass through easily

Insulatordoes not allow electricity to flow easily

Energy Efficiencyusing less energy to do

the same amount of work.


+

to reduce energy use.

We can usebehaviortechnology

Energy savings

just ahead.



Using less energy to do the same amount of

work

Energy Efficiency

This happens when electricity travels through

a wire.

Heating

The natural resource used

most to generate electricity in

Michigan

Coal


A resource that once it is gone,

it is gone

Non-renewable

Using less energy to do the same amount of work


a wire

The natural resource used most to generate electricity

in Michigan

A resource that once it is gone, it is gone

Electricity NaturalGas

Water

Take Action to reduce use of:

Efficient Electricity Use

Take Action Take Action


Use LED bulbs and night lights.

LEDs last up

to 25,000 hours.

LEDs use up to 80 percent less electricity.

When you

leave a room

turn off the lights.Beware of phantom

loads!

Use power strips.

Efficient Natural Gas Use

Heating

Water Heating

Clothes Drying

Cooking


Take Action Natural Gas Safety

Recognize the smell of mercaptan.

IF you smell mercaptan

LEAVE right away. TELL an adult.

Efficient Water Use




Lasts up to 25,000 hours LED

Device that uses power even

when turned off

Phantom Load Run this kitchen

appliance only when full.

Dishwasher

Set this to 120 F, or as advised by

your health professional.

Water Heater

Lasts up to 25,000 hours LED

Device that uses power even when turned off

Phantom Load

Run this kitchen appliance only when full Dishwasher

Set this to 120 F, or as advised by your health professional Water Heater


Take Action!Use faucet aerators.

Use faucet aerators.

Use high-efficiency showerheads.

Use high-efficiency showerheads. Test faucets and showers.


Turn water off when not in use.Use a shower timer to take a 5 minute power shower.

Reduce Use it less.

Reduce Use it less.

Reuse Use it again.

Reuse Use it again.

Recycle Break it down and make it into

something different.

Recycle Break it down and make it into something different.

Can you picture yourself

working in the energy field?

Let’s play Think! Energy

Earn 2800 points to win!


Name Michigan’s primary resource for

generating electricity.

Coal100 Points


The Length of an Energy Efficient

Shower5 Minutes100 Points

Save electricity by turning these off

when you leave the room.

Lights100 Points

Melting down water bottles and using the

plastic to make a shopping bag is an

example of _______.

Recycling100 Points


400 points

Ready for something harder?

What gas heats most of the homes

in Michigan?

Natural Gas200 PointsWhat is a good

temperature to set the water heater?

120 F 200 Points

Which water temperature setting should we use most

to wash clothes?


Cold200 Points 1000

points

Can you handleeven harder questions?

What type of light bulb uses up to 80% less electricity than

incandescents?LED400 Points

What form of energy is found in a

lump of coal?

ChemicalPotentialEnergy400 Points


1800 points

Time for theFINAL QUESTION!!!

What do we call it when we Think!, Talk! and Take Action! about

energy?

®1 0 0 0POINTS PERFECT SCORE

GRAND TOTAL

2800

Think! Energy =Think!

about energy.

Talk!about

energy.

Take Action!


Take Action! StepsThink! about

energy efficiency and

natural resources.

Talk! to your family about what you can do to be

more energy efficient.

Next StepsTake home

your Take Action Kit and Home

Energy Worksheet Scan Form.

1

3

2

4

If you cannot use an item from your Take Action Kit, please give it to a neighbor, friend, or relative who lives nearby. Record all the items used, in your home or someone else’s, on your Home Energy Worksheet. Complete it online at hews.nef1.org or

return the paper to your teacher for a color-changing pencil.

Note: items in your kit may be fragile. Please use care to avoid breakage.©2017 National Energy Foundation

1

3

2

4

You will need: pliers or adjustable wrench, cloth

1. Remove old aerator from the faucet. Use a tool if needed.

2. Turn on water briefly to wash out faucet. Turn water off.

3. Screw on the new swivel aerator, using the washer(s) provided and hand-tighten. For inside-threaded faucets: place both washers in the aerator (thinner washer first) and screw aerator into inside threads of faucet. For outside-threaded faucets: discard the thicker washer. With the thinner washer in top of aerator, screw aerator onto outside threads.

4. Turn on water. If aerator leaks, tighten by using wrench. Use cloth to protect the finish. Tighten until snug. DO NOT OVER-TIGHTEN.

You will need: pliers or adjustable wrench, cloth, plumber’s tape1. Using pliers/wrench, remove old

shower head from the shower arm by turning to the left.

2. Clean shower arm threads, then turn on the water to wash out the pipe.

3. TURN OFF WATER. Apply plumber’s tape clockwise around the pipe threads for a tight seal.

4. Screw on the new shower head and hand-tighten. Make no more than quarter turn with pliers/wrench. Use cloth to protect the finish while adjusting with pliers/wrench. DO NOT OVER-TIGHTEN.

1. Use the LED bulb in your kit to replace an incandescent or halogen bulb.

2. Before replacing a bulb, be sure the light switch is turned off and the bulb is not hot. Carefully unscrew the old bulb and dispose of it. If you are replacing a CFL, please recycle it. Recycling locations can be found at LampRecycle.org.

3. Screw the LED into the bulb socket. DO NOT OVER-TIGHTEN.

How to install your new energy upgrades.Install these energy-saving upgrades today and save on your energy costs over the lifetime of the products. You can make these simple changes and enjoy big savings; all without sacrificing comfort. Getting started is easy!

Your kit includes these easy-to-install upgrades: • 1 high-efficiency shower head to help you cut your water use

and save up to $145 a year in energy costs*

• 3 faucet aerators for your kitchen and bathroom to help your family save water and reduce your water heating bills

• 1 LED bulb, which can reduce the energy used for lighting in your home by 80 percent and can last up to 25 times longer than traditional incandescent bulbs

• 1 LED night light that uses only pennies worth of electricity

Use QR code or visit ThinkEnergy.org/eu for installation videos.

*EnergyStar.gov

Installation Instructions

Aerators Shower Head LED Bulb

Install the products – Take Action!

Complete the Home Energy Worksheet - on paper or online.

Visit thinkenergy.org/eu

to do your worksheet online.

Pre-survey/Post-surveys

Teachers mail in your:

Home Energy Worksheet Scan

FormsThank You Card

in the envelope provided by November 6.

Think! Energy

Youcan make a difference!


Gas

Think! Energy is an energy

efficiency education program.

Think!about

energy.

Talk!about

energy.

Take Action!about

energy.

Learn about natural

resources.

Learn how we get and use energy.

Learn how to use energy wisely.

Learn how to use the contents of your Think!

Energy Take Action

Kit.

Participate in energy “LINGO” activity.

Play a review game if

time permits.

What is Energy? ENERGY

is the ability to do WORK.


Natural Resourceanything we use that comes from the earth

or the sunRenewable and


Renewable Resources

Wind

Biomass Sun/Solar


Water/Hydro


Coal Natural Gas

Oil Uranium/Nuclear


Electricity is made from natural resources.

Power lines carry electricity. Stay at least 25 feet away from them.



The ability to do work Energy


Natural GasA resource used

to produce gasoline

Oil


Anything we use that comes from the earth or the

sun

Natural Resource

The ability to do work


A resource used to produce gasoline

Anything we use that comes from the earth or the sun

Let’s Think and Talk about electricity.

Coal 36%

Nuclear 28%Natural Gas 26%Biomass, Wind and Other Renewables 10%

Michigan Electricity Sources

Most energy in U.S. homes comes from coal and natural gas – nonrenewable resources.


Steam Spins Turbine



Burn Fuel


Steam Spins Turbine



Burn Fuel

Let’s make a circuit.


What do we need?

An energy source

A conductor to carry

electrical energy

A load to use the energy

example: batteryor wall outlet

example: wire example: light bulb

Open circuit: No electricity can

flow.

Closed circuit: Electricity can

flow.

Open and Closed Circuits

Experiment TimeYour turn to be in a human circuit!

Conductormaterial that allows electricity to

pass through easily

Insulatordoes not allow electricity to flow easily Energy Efficiency

using less energy to do the same amount of

work.


+

to reduce energy use.

We can usebehaviortechnology

Energy savings

just ahead.



Using less energy to do the same amount of

work

Energy Efficiency


a wire

Heating

The natural resource used

most to generate electricity in

Michigan

Coal


A resource that once it is gone,

it is gone

Non-renewable

Using less energy to do the same amount of work


a wire

The natural resource used most to generate electricity

in Michigan

A resource that once it is gone, it is gone

NaturalGas

Water

Take Action to reduce use of:

Efficient Natural Gas Use

Heating

Water Heating

Clothes Drying

Cooking

Test your energy IQ!Put the appliances in order from highest to lowest

energy use.


Take Action

Natural Gas SafetyRecognize the smell of mercaptan.

IF you smell mercaptan

LEAVE right away. TELL an adult.

Efficient Water Use




Run this kitchen appliance only

when full.Dishwasher

Set this to 120 F, or as advised by

your health professional.

Water Heater

Run this kitchen appliance only when full Dishwasher

Set this to 120 F, or as advised by your health professional Water Heater

Take Action!






Test faucets and showers.Turn water off when not in use.Use a shower timer to take a 5 minute power shower.


Reduce Use it less.

Reduce Use it less.

Reuse Use it again.

Reuse Use it again.

Recycle Break it down and make it into

something different.

Recycle Break it down and make it into something different.

Can you picture yourself working in

the energy field?

Let’s play Think! Energy



Name Michigan’s primary resource for

generating electricity.

Coal100 PointsThe Length of an Energy Efficient

Shower


5 Minutes100 PointsSave electricity by turning these off

when you leave the room.

Lights100 Points

Melting down water bottles and using the

plastic to make a shopping bag is an

example of _______.

Recycling100 Points 400 points

Ready for something harder?


What gas heats most of the homes

in Michigan?Natural Gas200 Points

What is a good temperature to set the water heater?

120 F 200 Points

Which water temperature setting should we use most

to wash clothes?

Cold200 Points


1000 points

Can you handleeven harder questions?

Adjust this to save natural gas in the

winter and electricity in the summer.

Thermostat

400 PointsWhat form of

energy is found in natural gas?

ChemicalPotentialEnergy400 Points 1800

points

Time for theFINAL QUESTION!!!


What do we call it when we Think!, Talk! and Take Action! about

energy?®1 0 0 0

POINTS

PERFECT SCORE

GRAND TOTAL

2800 Think! Energy =Think!

about energy.

Talk!about

energy.

Take Action!

Take Action! StepsThink! about

energy efficiency and

natural resources.


Talk! to your family about what you can do to be

more energy efficient.

Next StepsTake home

your Take Action Kit and Home

Energy Worksheet Scan Form.

1

3

2

4

If you cannot use an item from your Take Action Kit, please give it to a neighbor, friend or relative who lives nearby. Record all the items used, in your home or someone else’s, on your Home Energy Worksheet. Complete it online at hews.nef1.org or return the paper to your teacher for a color-changing pencil.

Note: items in your kit may be fragile. Please use care to avoid breakage.

©2017 National Energy Foundation

1

3

2

4

You will need: pliers or adjustable wrench, cloth

1. Remove old aerator from the faucet. Use a tool if needed.

2. Turn on water briefly to wash out faucet. Turn water off.

3. Screw on the new swivel aerator, using the washer(s) provided and hand-tighten. For inside-threaded faucets: place both washers in the aerator (thinner washer first) and screw aerator into inside threads of faucet. For outside-threaded faucets: discard the thicker washer. With the thinner washer in top of aerator, screw aerator onto outside threads.

4. Turn on water. If aerator leaks, tighten by using wrench. Use cloth to protect the finish. Tighten until snug. DO NOT OVER-TIGHTEN.

You will need: pliers or adjustable wrench, cloth, plumber’s tape1. Using pliers/wrench, remove old

shower head from the shower arm by turning to the left.

2. Clean shower arm threads, then turn on the water to wash out the pipe.

3. TURN OFF WATER. Apply plumber’s tape clockwise around the pipe threads for a tight seal.

4. Screw on the new shower head and hand-tighten. Make no more than quarter turn with pliers/wrench. Use cloth to protect the finish while adjusting with pliers/wrench. DO NOT OVER-TIGHTEN.

How to install your new energy upgrades.Install these energy-saving upgrades today and save on your energy costs over the lifetime of the products. You can make these simple changes and enjoy big savings, all without sacrificing comfort. Getting started is easy!

Your kit includes these easy-to-install upgrades: • 1 high-efficiency shower head to help you cut your

water use and save up to $145 a year in energy costs*

• 3 faucet aerators for your kitchen and bathroom to help your family save water and reduce your water heating bills

Use QR code or visit ThinkEnergy.org/eu for installation videos.

*EnergyStar.gov

Installation Instructions

Aerators Shower Head

Install the products – Take Action!

Complete the Home Energy Worksheet - on paper or online.

Visit ThinkEnergy.org/eu

to do your worksheet online.

Pre/Post-Surveys

Teachers mail in your:

Home Energy Worksheet Scan

FormsThank You Card

in the envelope provided by November 17.

Think! Energy

Youcan make a difference!


Home Energy Worksheet Summary

Equipment installation: Shower headResponse Frequency PercentInstalled 544 30%Will install later 816 45%Do not plan to install 458 25%

Total: 1818

THINK! ENERGY Take Action Program Home Energy Worksheet Summary Report

Equipment installation: Bathroom faucet aerator 2Response Frequency PercentInstalled 287 16%Will install later 789 45%Do not plan to install 674 39%

Total: 1750

Equipment installation: Kitchen faucet aeratorResponse Frequency PercentInstalled 562 31%Will install later 691 39%Do not plan to install 541 30%

Total: 1794

Equipment installation: LEDResponse Frequency PercentInstalled 394 64%Will install later 185 30%Do not plan to install 38 6%

Total: 617

25% 50% 75% 100%

25% 50% 75% 100%

47% 65% 82% 100%

25% 50% 75% 100%

Equipment installation: Bathroom faucet aerator 1Response Frequency PercentInstalled 470 26%Will install later 805 45%Do not plan to install 515 29%

Total: 1790 25% 50% 75% 100%

Equipment installation: Night lightResponse Frequency PercentInstalled 1002 83%Will install later 151 12%Do not plan to install 61 5%

Total: 1214 25% 50% 75% 100%


How do you rate the Think! Energy program?Response Frequency PercentGreat 979 56%Good 672 38%Fair 92 5%Poor 14 1%

Total: 1757

Has participation in this program changed the way you use energy in your home?Response Frequency PercentYes 1233 72%No 480 28%

Total: 1713

What is the main source of heat in your home?Response Frequency PercentNatural gas 801 46%Electricity 430 25%Other fuel or unknown 503 29%

Total: 1734

In winter, how much will you turn down your thermostat to save on heating?Response Frequency Percent1 - 2 degrees 401 23%3 - 4 degrees 526 31%5+ degrees 330 19%Will not adjust thermostat 456 27%

Total: 1713

25% 50% 75% 100%

25% 50% 75% 100%

25% 50% 75% 100%

37% 58% 79% 100%

In summer, how much will you turn up your thermostat to save on cooling?Response Frequency Percent1 - 2 degrees 344 21%3 - 4 degrees 398 24%5+ degrees 252 15%Will not adjust thermostat 676 40%

Total: 1670 25% 50% 75% 100%


What was the flow rate of your old shower head?Response Frequency Percent0 - 1.0 gpm 62 4%1.1 - 1.5 gpm 106 6%1.6 - 2.0 gpm 138 8%2.1 - 2.5 gpm 92 6%2.6 - 3.0 gpm 75 4%3.1 gpm + 44 3%Did not test 1152 69%

Total: 1669

How many showers are in your home?Response Frequency Percent1 817 48%2 662 39%3 176 10%4+ 51 3%

Total: 1706

25% 50% 75% 100%

25% 50% 75% 100%

How is your water heated? Response Frequency PercentNatural gas 763 46%Electricity 576 34%Other method 332 20%

Total: 1671 25% 50% 75% 100%

How many bathroom sinks are in your home?Response Frequency Percent1 527 31%2 692 40%3 310 18%4+ 188 11%

Total: 1717 25% 50% 75% 100%

What is the flow rate of your new high-efficiency shower head?Response Frequency Percent0 - 1.0 gpm 32 4%1.1 - 1.5 gpm 78 9%1.6 - 2.0 gpm 69 8%Did not test 236 27%Did not install shower head 461 53%

Total: 876 25% 50% 75% 100%

How much did you lower your water heater setting?Response Frequency Percent1 - 5 degrees 242 22%6 - 10 degrees 96 9%11+ degrees 19 2%Did not adjust setting 735 67%

Total: 1092 25% 50% 75% 100%


How easy were the kit and products for you and your child to install and use?Response Frequency PercentVery easy 854 55%Somewhat easy 563 36%Somewhat difficult 91 6%Very difficult 44 3%

Total: 1552 25% 50% 75% 100%

How likely are you to continue using the kit items after the completion of the program?Response Frequency PercentVery likely 854 53%Somewhat likely 552 34%Somewhat unlikely 95 6%Very unlikely 107 7%

Total: 1608 25% 50% 75% 100%

Would you like to see this program continued in local schools?Response Frequency PercentYes 1574 95%No 80 5%

Total: 1654 25% 50% 75% 100%

For online respondents only: Who is completing this form?Response Frequency PercentParent/Guardian of student 178 25%Student with parent/guardian help 134 19%Student at home 27 4%Student at school 297 41%Transcriptionist, from paper scan form 81 11%

Total: 717 25% 50% 75% 100%

Number of children in your home (ages 0 - 17)?Response Frequency Percent1 154 14%2 396 36%3 294 27%4 121 11%5+ 124 11%

Total: 1089 25% 50% 75% 100%

Number of adults in your home (ages 18+)?Response Frequency Percent1 144 13%2 791 72%3 108 10%4 39 4%5+ 16 1%

Total: 1098 25% 50% 75% 100%

Have you visited the Efficiency UNITED website at EfficiencyUnited.com?Response Frequency PercentYes 106 14%No 660 86%

Total: 766 25% 50% 75% 100%


Teacher Evaluation Summary

Program Evaluation - THINK! ENERGY Take Action Program

Excellent Good Fair Poor

Materials 11 0 0 0

Kits 10 1 0 0

Student engagement 11 0 0 0

Content 11 0 0 0

Program overall 11 0 0 0

Educators’ impressions of the program from 11 educators.

Was the educational mini-grant a good incentive to participate in the program?

Yes No

Mini-grant 11 0 100%

Yes No

25% 50% 75% 100%


What additional activities did you or will you use from the Teacher Guide?created circuits, discussed natural resourcesI have not had time to look at the Teacher Guide yetI like the It's a Wrap activity and the Flow activity.I will definitely use the materials during our "Energy Transfer" unit!I will use the activities in the teacher's guide to supplement my science curriculum.most if not allScience teacher uses themWe have discussed ways to reduce energy at home and at school.

What would you tell other teachers about the program?AbsolutelyGreat programI would tell other teachers that this program is definitely worth doing.It's a very engaging program, and the students and parents really like the energy kits!Sign up for this great program!The kids loved it! It was a great introduction to our next science unit. The families enjoy the kits, and it makes them all more aware about taking action to save energy. The $100 mini grant is wonderful too! So helpful!!The program is a great supplemental resource for teaching energy and conservation.This is a great program that kids love! They learn a lot about energy and come back with a great knowledge base of important concepts.This program excites the students to as unit on energy. Students love teaching their parents how to be energy efficent. The parentstell me they love their kids caring without having to keep yelling turn off the lights, get out of the shower and shut the door.Yes, definitely. The ladies who did the program this year were fantastic. You could tell that they were teachers before and could relate well with children.

What would you like us to tell the program sponsor about the program?Please tell them thank you for sponsoring such a wonderful program.The kids absolutely love this!! It is amazing how many comment on how much their families like it and how they did the testing as a family. This is awesome!Thank you. Parents were all talking about it on Facebook how much they enjoyed doing the kits with their children and that the children knew what every item in the kit was for.The teachers are amazing - fun, organized, show a good knowledge of how to keep students engaged. I refer to them all year as energy pops up in Science and my students always remember what your teachers taught.Thank youThe teacher and students love the program and hope that they continue to invest in our students!We thoroughly enjoy every part of this program and appreciate their support!This is a great program that kids love! They learn a lot about energy and come back with a great knowledge base of important concepts.Thank you for sponsoring this program - we love it!Thank you!! The presenters did an amazing job! Our students were engaged and excited about the information they learned.

Additional comments and recommendations:I miss the light bulbThank you to our presenters too. They did a great job!Thank you very much. It is great to make the home school connection.Thank you!


Parent Feedback Summary Gas Only

I enjoyed you coming here.

Thank you

Thank you

Thank you

I love this program. Sometime I want to work for this program

We build our house two years ago so our house is already efficient

Good idea. Would like to focus on electricity and LED bulbs as well as time management for my kids in the shower

We did not have time to install all because this paper had to be back at school

It was very fun

Love it

We participate in a program that reduces energy in high peak seasons.

I like the timer to the bath

Please give us more than 1 night light to install the products before askin us to fill out a survey. My child really enjoyed the program and used the lock in the shower.

Give the parents more information about how this is saving us for these little changes.

This program is great.

I think it is a good plan

We have already done things to help conserve. We did use the timer in the shower, espeically my student

I love it so much thank you

I would like to continue to use the shower head but it has a very high pitch.

If possible, use a different energy source like wood boiler heat or geo thermal energy

We just bought a new shower head we will save this one for future use. Thank you, the timer is great we used it this morning.

Think Energy was the best program I have seen so far in my life!

It was great and very useful.

Good idea. We already had some energy efficient shower heads so know they are a good idea.

Let people know how to change the faucet heads.

Too many different units to try and match

Great program.

You are the best program for my kid.

It’s kind of good. Maybe include a science kit too.


Have not installed yet. We will this weekend. Very excited!

The bathroom aerator did not fit, it’s too big.

Love the idea of this!

This is great!

LED light bulbs

Excellent program for cost savings and environmental preservation.

Faucet kits did not fit any of our sinks.

I have seen a significant improvement on my son’s effort to conserve energy in our home!

We recently remodeled 1 bathroom and updated to more efficient equipment.

I like the game you had.

Bathroom aerator was not compatible with our faucet.

I think this was a very good idea and very helpful to many families! Thank you we are now using every product given.

I like it very much.

Very Excited.

We like the program Thank you

We loved this!

I like the Power Shower timer

thing energy is a very good program

I like that and my dad is going to install the head later

my mom like it

Thank you very much

It was awesome

it was so nice and I will like you to come again

my son loves the timer great way to cut down on water usage thank you for the equipment

We implemented energy efficient shower heads and faucets a few years ago because of this program in Westland Michigan. We think this is a great program and teaches families ways to save money’ energy and water

Thank You

The kitchen sink aerator leaked no matter what I did.

We are on well water and have hard water - so these products were not useful. However, we use other energy saving tools.

If my child uses the timer in her shower it will cut 5 to 10 minutes off her shower - impressive

Your program worked amazing. You do not have to improve it. It is the best program I’ve seen.

Loved your presentation! :) Thanks for coming to our school!:)


Mind your own business

thank you have used products in the past also

don’t have time to install right away think about it Layla enjoyed learning about it

Thank You!!!! My husband and daughter installed the showerhead and faucet aerator before I got home for a surprise. It was a great project for a dad and daughter to do together! Thank you for the packet of information. Kids need to realize that energy waste is not a joke, and take action themselves in ways that they can, making it a lifestyle change and encouraging others to do so too. In a world of limited resources, our government should help every family improve their homes to help our country as a whole and provide a way each home can switch to a renewable resource. We need to stop depending on other countries’ oil and coal which causes war and fighting to dominate this market.

Send some energy saving light bulbs to families

more information with products

More Information with products.

great

that to help people save water and Electricity

energy saving is awesome

good

I like the idea, I feel it gives us a push to learn how to save water.

we have older children and had already completed the program and did not want to do it again

Fun for me and dad

I think they should have it every year in grades 3-6.

Hanna was very excited about it

Did not install yet

I did not use any products

this was a great program

good to save money and energy

I found new ways to save energy, gas, and water.

I loved the human electrical cord experiment

awesome

I did not learn any knowledge of use to me

This program is GREAT!

Get a better shower head.

Great system keep it going!

none of the things fit in my sinks and showers

assembly is too long.


The shower head works good.

Laney really enjoyed this program she even took it upon herself to try and install the bathroom Faucet Aerator’s.

I love this program!- it really helps bring awareness to the kids from a perspective other than us parents.

My daughter really enjoyed the presentation, and was eager to share her new knowledge with us, she has a new interest and awareness in our energy use.

Great program, Really gets the kids to think about consumption on many levels.

Aly was very excited to use products and save $1, but Aly’s grandpa was super sad when shower timer did not work. :( (Note from NEF, a replacement timer was sent.)

Love the shower timer!

We do energy saving already lighters is more where we need to be efficient (electricity) had doubles in our home.

Kids loved it! Thank you!

Nice program. Haven’t had the opportunity to install yet. We already use a Nest programmable thermostat that has helped us save quite a bit of money.

Great way to teach a culture of conservation!

You should include an energy light bulb.

Nice program. Hayden was so excited!

We have our water into a storage tank. We are n/a for this study. We have a fireplace and burn wood in winter for heat.

Good to have students aware of energy efficiency. Our home contains many energy efficient appliances and fixtures lighting already

We did not install the items because our flow rates were already low

Electric/Combo Participants

Children older than 3rd grade may also enjoy this program.

You do a great job getting the kids excited to use energy saving methods that are useful and easy to do.

Great program! We loved this! It helped my child to understand why it’s important to be consciensous about energy and the kit was fun. Our family really appreciated this. Thank you! Well done!

Thank you.

I was pleasantly surprised when the kit came home with my child and am very pleased since using.

Great program! Think it’s awesome to teach these things to students.

I love that it was a free kit, my daughter was so excited to install everything!

It was fun doing the flow rate test!


I have been using energy efficient products in the past. We always shut the lights off when not in a room. I am happy you are doing this program.

Good job!

My Landlord uses everything energy saving! It’s a great way for kids to want to want to turn electronics!

The hands-on activities that student participated in definitely make them sit up and take note.

WE really think this is a great way to teach children the importance of saving energy! We use a lot of LED bulbs in our home.

Good to let kids know how to save energy.

I loved the program. I liked it because we learned.

My son was very excited about it!

Toilet tank fillers to save on water.

Love the program!

Thank you for showing the kids various efficiency efforts to use.

We like to use renewable resources like wood and wood pellets. We have been replacing incandescent light bulbs with LEDs.

Great program! Maybe caulking for energy costs

I love that this program made my son think about the money that energy and water efficiency saves.

Think! Energy program works well in school. Keep up the good work.

Learning about connected and not connected wires.

Logan really enjoyed using the shower timer. It showed our family just how much water we use and how we can cut back.

Awesome job! Thank you for the awesome help on saving energy.

Really like the shower head, but it makes a high pitched sound.

Great program to teach kids about saving.

Plan to visit website. I have never heard of this program but think it’s great for kids to learn!

Thank you! We are excited to try our Think! Energy products and think of other ways we can save.

Couple more bulbs in kit.

Very nice Ty!

I like when we got to learn about electricity and the other stuff.

I couldn’t put the aerators into my sink because my sinks aren’t like that. And my shower can’t be taken apart.

It is great! I would share the program.

I have not installed/used the kit yet but will soon.

Learn more about the program.

Very nice program.


The program saved me a lot of work.

I like to use electric energy savor stuff. But the water stuff is frustrating low flow faucets just make things take longer. like in my kitchen. I still need the same amount of water to fill pots but now it takes longer. In the showers it takes me longer now to rinse the shampoo out my hair

I came home very excited and helped install everything. I feel this is a great program.

helps make kids aware we all need to conserve energy for the future of our planet.

it was very educational and keep up the good work!

Some kids have two homes, so they should get two kits.

awesome do it all around the world

I think it is a great way to teach families about saving energy. I think having savings examples would be great.

couldn’t install shower because our shower is not working at the moment. Will install after repair

all shower heads are new, house has been changed to LED lighting. We use less water in the house now.

I haven’t seen the website yet, but will be looking at it.

Please could you add a manual inside the bag with the item

Kits could use more bulbs

Documents

2017 Annual Report - L'Anse€¦ · 30% 40% 50% 60% 70% 80% 90% 100% Satisfaction with Contractor Satisfaction with Program Overall Percent of respondents Satisfied (4 or 5 on Five-Point