IT professionals and organizations are acknowledging that technology is not only supporting the business; it's becoming the business. In this new ecosystem, companies are undergoing fundamental, technology-centric shifts in the ways they structure their organizations, develop products, execute operations and message to customers.

IT personnel may be more comfortablemanaging today, yet less confident aboutmeeting tomorrow's demands. They ratetheir current infrastructure favorably butexpress concern about ongoing maintenanceand the addition of new capabilities. Looking ahead, bimodal solutions focused on operations and innovation will becomeincreasingly appealing for infrastructureoptimization needs.

Organizations recognize the benefits of the cloud and have begun to migrate theirapplications and, as a result, workloads. At the same time, for many IT professionals,risks and anxieties surrounding cloudimplementation remain. Interestingly, a closerlook at the top benefits and challenges —particularly those around security andworkflow — reveals that IT leaders alreadysee the benefits of cloud implementationoutweighing the challenges.

2017 Intelligent Technology Index

85% of technology professionals agree their company leadership believes the organization is an IT company at heart

The majority of technology influencers (58%) give their current IT infrastructure a ‘B’ grade

84% of organizations investedin cloud services in 2016...

59% of IT personnel believe their data environment is safer after investing in cloud services

1/3Approximately 1/3 worry that implementation of cloud services is too disruptive to their organization

63% say their companies have begun to adopt a bimodal IT approach, with separate groups for operations and innovation

...and nearly half (49%) have migrated more than 50% of corporate application workloads to public clouds

49% of IT leaders say their companies have begun to integrate the Internet of Things (IoT) into their technology strategies around consumer engagement.

Three out of 10 (31%) claim that investing in support services is a primary challenge to optimizing IT infrastructure in large organizations

Upgrading existing hardware and software and integrating applications without threatening core architecture are the top challenges for roughly one-half of IT personnel.

Technology is the new currency of business

Infrastructure challenges straddle today & tomorrow

Cloud migration is the new frontier

An era of complexity — and opportunityThe index helps IT leaders navigate their evolving, and increasingly central, roles in business. It identifies industry trends surrounding the primary concerns, benefits, challenges and decisions facing IT personnel to help them make more informed choices about how to manage today and transform for tomorrow.

2017 Intelligent Technology Index © 2017 Insight. All rights reserved. Side A

Methodology• Online survey• Random sample of 401

professionals from companies with 0 – 1000+ employees

• Fielded 11/28/17 – 12/7/17

• Participants were responsible for at least two of the following: Management & supervision of IT systems, determining IT needs for their company, or approving/selecting IT consultants

63

1/2 31

84 49

59

49

85

58

Historically, IT managers have focused onkeeping IT systems operating smoothlywithin the organization, indirectly contributingto its health. Today, they are becomingdirectly responsible for decisions that impactthe bottom line. This shifting responsibility isespecially apparent in the realm of customerengagement. Today’s IT managers work fromthe inside out, using their expertise toenhance the customer experience and drivevalue to the organization.

Today’s growing IT budgets need to covermaintenance of existing IT infrastructure and equipment as well as the development and adoption of new technologies. As ITmanagers desire resources for additionalareas, they may be forced to stretch budgetseven further. Thus, businesses will beincreasingly focused on optimizing theirinvestments and driving costs out ofoperations to fund innovation.

49% of IT personnel are concerned with improving the customer experience

50% of IT personnel expect their 2017 budgets to increase by an average of 25% from 2016

38% are focused on more consistent consumerengagement

Nearly 5 out of 10 (49%) organizations have taken steps to integrate IoT into their technology strategies for consumer engagement

IT experts are becoming consumer experts

Investing smarter is imperative

2017 Intelligent Technology Index © 2017 Insight. All rights reserved.

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Side B

Areas Where Tech Spend Needs to Grow 55% Security 44% Cloud

Alignment of 2017 IT Budget 14% Site expansion/adding new location 17% Increasing # of employees company-wide32% Adoption and/or development of new technology37% Maintenance of existing equipment and/or infrastructure

14

55 44 3333 33% Sales 33% Marketing

49

49

50

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