2017 RAM 2500/3500 Truck 5/100 Diesel Generic Warranty...2017 RAM TRUCK 2500/3500 IMPORTANT This booklet contains FCA US LLC limited warranties. It should be kept in your vehicle and

W A R R A N T Y I N F O R M A T I O N - D I E S E L

2 0 1 7R A M T R U C K 2 5 0 0 / 3 5 0 0

IMPORTANT

This booklet contains FCA US LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any war-ranty service is needed. The warranty text begins on page 4 of this booklet.

WARRANTY COVERAGE AT A GLANCE

DESCRIPTION 1 Yr/12,000

2 Yr/24,000

3 Yr/36,000

3 Yr/50,000

3 Yr/Unlimited

5 Yr/50,000

5 Yr/100,000

5 Yr/Unlimited

7 Yr/70,000

8 Yr/80,000

Lifetime

Basic Limited Warranty Coverage

Special Extended Warranty CoverageAnti-Corrosion Perforation Limited Warranty:

All Panels

Outer Panels

Cummins Diesel Engine Components

Limited Warranty

Powertrain Limited Warranty

Federal Emission Warranty -

Heavy Duty And Diesel

Noise Emission Warranty - Heavy Duty

WARRANTY COVERAGE AT A GLANCE

1

1. Your Legal Rights Under These LimitedWarranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2. What’s Covered Under FCA US LLC’s Warranties . . 5

2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . 5

2.2 Cummins Diesel Engine Limited Warranty . . . . . 8

2.3 Corrosion Warranty . . . . . . . . . . . . . . . . . . . . . 9

2.4 Powertrain Limited Warranty . . . . . . . . . . . . . 10

2.5 Restraint System Limited Warranty (Vehicles soldand registered in the State of Kansas only) . . . 11

3. What’s Not Covered . . . . . . . . . . . . . . . . . . . . . . 12

3.1 Modifications Not Covered . . . . . . . . . . . . . . . 12

3.2 Environmental Factors Not Covered . . . . . . . . . 13

3.3 Maintenance Costs Not Covered . . . . . . . . . . . 13

3.4 Racing Not Covered . . . . . . . . . . . . . . . . . . . 14

3.5 Certain Kinds of Corrosion Not Covered . . . . . 14

3.6 Other Exclusions . . . . . . . . . . . . . . . . . . . . . . 14

3.7 Total Loss, Salvage, Junk, or Scrap VehiclesNot Covered . . . . . . . . . . . . . . . . . . . . . . . . 15

3.8 Restricted Warranty . . . . . . . . . . . . . . . . . . . . 15

4. Other Terms of Your Warranties . . . . . . . . . . . . . . 16

4.1 Exchanged Parts May Be Used in WarrantyRepairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4.2 Pre-Delivery Service . . . . . . . . . . . . . . . . . . . 16

4.3 Production Changes . . . . . . . . . . . . . . . . . . . . 16

5. Emission Warranties Required By Law . . . . . . . . . 17

5.1 Federal Vehicle Emission Warranty -6.7L Diesel Equipped Heavy Duty Truck . . . . . 17

5.2 Noise Emission Warranty - Heavy Duty Truck . . 18

TABLE OF CONTENTS

2

6. How to Get Warranty Service . . . . . . . . . . . . . . . . 20

6.1 Where to Take Your Truck . . . . . . . . . . . . . . . 20

6.2 How To Get Roadside Assistance Service -U.S. or Canada Only * . . . . . . . . . . . . . . . . . 22

6.3 Emergency Warranty Repairs . . . . . . . . . . . . . 24

6.4 Getting Service Under the Federal EmissionWarranties . . . . . . . . . . . . . . . . . . . . . . . . . . 24

7. How to Deal with Warranty Problems . . . . . . . . . . 25

7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . 25

7.2 Helpful Addresses and Telephone Numbers . . . . 28

8. Optional Service Contract . . . . . . . . . . . . . . . . . . 29

9. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

9.1 General Information . . . . . . . . . . . . . . . . . . . 30

9.2 Where To Go For Maintenance . . . . . . . . . . . . 30

TABLE OF CONTENTS

3

1. Your Legal Rights UnderThese Limited WarrantiesThe warranties contained in this booklet are the onlyexpress warranties that FCA US LLC (�FCA US�) makesfor your vehicle. These warranties give you specificlegal rights. You may also have other rights that varyfrom state to state. For example, you may have someimplied warranties, depending on the state where yourvehicle was sold or is registered.

These implied warranties are limited, to the extentallowed by law, to the time periods covered by theexpress written warranties contained in this booklet.

If you use your vehicle primarily for business orcommercial purposes, then these implied warranties donot apply and FCA US completely disclaims them to theextent allowed by law. And the implied warranty offitness for a particular purpose does not apply if yourvehicle is used for racing, even if the vehicle is equippedfor racing.

Some states do not allow limitations on how longan implied warranty lasts, so the above limitationsmay not apply to you.

1.1 Incidental and ConsequentialDamages Not CoveredYour warranties don’t cover any incidental or conse-quential damages connected with your vehicle’s fail-ure, either while under warranty or afterward.

Examples of such damages include:• lost time;• inconvenience;• the loss of the use of your vehicle;• the cost of rental vehicles, gasoline, telephone, travel,

or lodging;• the loss of personal or commercial property; and• the loss of revenue.

Some states don’t allow incidental or consequentialdamages to be excluded or limited, so this exclusionmay not apply to you.

YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES

4

2. What’s Covered Under FCAUS LLC’s Warranties

2.1 Basic Limited Warranty

A. Who Is Covered?You are covered by the Basic Limited Warranty if youare a purchaser for use of the vehicle.

B. What’s CoveredThe Basic Limited Warranty covers the cost of all partsand labor needed to repair any item on your truck whenit left the manufacturing plant that is defective inmaterial, workmanship or factory preparation. There isno list of covered parts since the only exceptions are tiresand Unwired headphones. You pay nothing for theserepairs. These warranty repairs or adjustments — includ-ing all parts and labor connected with them — will bemade by your dealer at no charge, using new or remanu-factured parts.

C. Items Covered by Other WarrantiesThe following are covered by separate warranties offeredby their makers. They are not covered by the BasicLimited Warranty:

• tires;

• unwired headphones; or

• items added or changed after the truck left themanufacturing plant, such as accessories or protectionproducts, or items changed because of customizationor van conversion.

Be sure you get a copy of any warranty that applies tothese items from your dealer, or from the maker of theproduct. You can find the tire and unwired headphoneswarranty statements in your Owner’s Literature Package.

WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES

5

D. Towing Costs Are Covered Under CertainCircumstancesThe Roadside Assistance covers the cost of towing yourtruck to the nearest Chrysler, Dodge, Jeep or Ram dealerif your truck becomes disabled as a result of a mechani-cal breakdown. If you choose to go to another dealership,you will be responsible for the cost if the extra distanceexceeds 10 miles. See Section 6.2 for information onhow to get towing service in the United States andCanada.

E. When It BeginsThe Basic Limited Warranty begins on either of thefollowing dates, whichever is earlier:

• the date you take delivery of the truck; or

• the date when the truck was first put into service —for example, as a dealer “demo” or as a FCA UScompany truck.

F. When It EndsThe Basic Limited Warranty lasts for 36 months from thedate it begins or for 36,000 miles on the odometer,whichever occurs first. But the following items arecovered only for 12 months or for 12,000 miles on theodometer, whichever occurs first:

• brakes (rotors, pads, linings, and drums);

• wiper blades;

• clutch discs or modular clutch assembly (asequipped);

• windshield and rear window; and

• wheel alignment and wheel balancing


6

G. Registration and Operation RequirementsThe Basic Limited Warranty covers your truck only if:

• it was built for sale in the U.S.;

• it’s registered in the U.S.;

• it’s driven mainly in the U.S. or Canada; and

• it’s operated and maintained in the manner describedin your Owner’s Manual.

H. If Your Truck Leaves the United States (WeInclude U.S. Possessions and Territories asPart of the United States for WarrantyPurposes):EXCEPT WHERE SPECIFICALLY REQUIREDBY LAW, THERE IS NO WARRANTYCOVERAGE ON THIS TRUCK IF IT IS SOLDIN OR REGISTERED IN COUNTRIES OTHERTHAN THE UNITED STATES.

This policy does not apply to trucks that have re-ceived authorization for export from FCA US. Deal-ers may not give authorization for export. Youshould consult an authorized dealer to determine thistruck’s warranty coverage if you have any questions.

This policy does not apply to trucks registered toU.S. government officials or military personnel onassignment outside of the United States.


7

2.2 Cummins Diesel Engine LimitedWarranty

A. Who Is Covered?You are covered if your vehicle is equipped with aCummins Diesel Engine.

B. What’s CoveredThe Cummins Diesel Engine Limited Warranty coversthe cost of all parts and labor needed to repair aCummins diesel engine component listed in section2.2.B below that is defective in workmanship andmaterials.

The Cummins Diesel Engine Limited Warranty, cov-ers ONLY the following engine parts and components:

• cylinder block and all internal parts

• cylinder head assemblies

• core plugs

• fuel injection pump & injectors

• gaskets and seals for listed components

• intake and exhaust manifold

• oil pan

• oil pump

• timing gear drive and/or chains and cover

• turbocharger housing and internal parts

• valve covers

• water pump and housing

C. How Long It LastsThe Cummins Diesel Engine Limited Warranty lasts forup to 5 years or 100,000 miles on the odometer,whichever occurs first, calculated from the start date ofthe Basic Limited Warranty, as set forth in Section2.1(E).

D. Towing Costs Are CoveredThe Cummins Diesel Engine Limited Warranty coversthe cost of towing your truck to the nearest authorizedChrysler, Dodge, Jeep or Ram dealer if your vehiclecannot be driven because a covered part has failed. If youchoose to go to another dealership, you will be respon-sible for the cost if the extra distance exceeds 10 miles.See Section 6.2 for information on how to get towingservice in the United States and Canada.


8

2.3 Corrosion Warranty

A. Who Is Covered?You are covered if you are a purchaser for use of thevehicle.

B. What’s CoveredThis warranty covers the cost of all parts and laborneeded to repair or replace any sheet metal panels thatget holes from rust or other corrosion. If a hole occursbecause of something other than corrosion, this warrantydoes not apply. Cosmetic or surface corrosion — result-ing, for example, from stone chips or scratches in thepaint — is not covered. For more details on what isn’tcovered by this warranty, see 3.5.

C. How Long It LastsThe Corrosion Warranty starts when your Basic LimitedWarranty begins under 2.1(E). This warranty has twotime-and-mileage limits:

• For sheet metal panels, the limit is 36 months, with nomileage limit.

• For an outer-body sheet metal panel — one that isfinish-painted and that someone can see when walkingaround the truck — the limits are 5 years or unlimitedmiles on the odometer, whichever occurs first.

D. What’s Not CoveredPlease note that while the standard Corrosion LimitedWarranty applies to defects in material and/or workman-ship, it does not cover the vehicle’s matte finish appear-ance (if equipped).

Maintaining the matte finish appearance is solely theresponsibility of the vehicle owner as described in yourOwner’s Manual.


9

2.4 Powertrain Limited Warranty

A. Who Is Covered?You are covered by the Powertrain Limited Warranty ifyou are a purchaser for use of the vehicle.

B. What’s CoveredThe Powertrain Limited Warranty covers the cost of allparts and labor needed to repair a powertrain componentlisted in section 2.4.E below that is defective in work-manship and materials.

C. How Long It LastsThe Powertrain Limited Warranty lasts for up to 5 yearsor 100,000 miles on the odometer, whichever occursfirst, calculated from the start date of the Basic LimitedWarranty, as set forth in Section 2.1(E).

D. Towing Costs Are CoveredThe Roadside Assistance covers the cost of towing yourvehicle to the nearest authorized Chrysler, Dodge, Jeepor Ram dealer if your vehicle cannot be driven becausea covered part has failed.

If you choose to go to another dealership, you will beresponsible for the cost if the extra distance exceeds 10miles. See Section 6.2 for information on how to gettowing service in the United States and Canada.

E. Parts CoveredThe Powertrain Limited Warranty covers these parts andcomponents of your vehicle’s powertrain supplied byFCA US:

Transmission:

transmission case and all internal parts; torque converter;drive/flex plate; transmission range switch; speed sen-sors; pressure sensors; transmission control module; bellhousing; oil pan; seals and gaskets for listed componentsonly.

NOTE: MANUAL TRANSMISSION CLUTCH PARTSARE NOT COVERED AT ANY TIME.

Rear Wheel Drive:

rear axle housing and all internal parts; axle shafts; axleshaft bearings; drive shaft assemblies; drive shaft centerbearings; universal joints and yokes; seals and gasketsfor listed components only.


10

Four-Wheel Drive (4X4):

transfer case and all internal parts; transfer case controlmodule and shift mode motor assembly; axle housingand all internal parts; axle shafts; axle shaft bearings;drive shafts assemblies (front and rear); drive shaftcenter bearings; universal joints and yokes; disconnecthousing assembly; seals and gaskets for the listed com-ponents only.

F. Other Provisions of This Powertrain LimitedWarrantyAll other terms of the New Vehicle Limited Warrantyincluding the Section 1 (Your Rights Under TheseLimited Warranties) and Section 3 (What’s Not Covered)apply to this Powertrain Limited Warranty.

2.5 Restraint System Limited Warranty(Vehicles sold and registered in theState of Kansas only)For vehicles sold and registered in the State of Kansas,seatbelts and related seatbelt components are warrantedagainst defects in workmanship and materials for 10years, regardless of mileage. This warranty does notcover replacement of seatbelts and related componentsrequired as the result of collision.


11

3. What’s Not Covered

3.1 Modifications Not Covered

A. Some Modifications Don’t Void theWarranties But Aren’t CoveredCertain changes that you might make to your truck donot, by themselves, void the warranties described in thisbooklet. Examples of some of these changes are:

• installing non-FCA US parts, components, or equip-ment (such as a non-FCA US radio or speed control);and

• using special non-FCA US materials or additives.

But your warranties don’t cover any part that was not onyour truck when it left the manufacturing plant or is notcertified for use on your truck. Nor do they cover the costsof any repairs or adjustments that might be caused orneeded because of the installation or use of non-FCA USparts, components, equipment, materials, or additives.

Performance or racing parts are considered to benon-FCA US parts. Repairs or adjustments caused bytheir use are not covered under your warranties.

Examples of the types of alterations not covered are:

• installing accessories — except for genuine FCA US /MOPAR accessories installed by an authorizedChrysler, Dodge, Jeep or Ram dealer;

• applying rustproofing or other protection products;

• changing the vehicle’s configuration or dimensions,such as converting the vehicle into a limousine orfood service vehicle; or

• using any refrigerant that FCA US has not approved.

B. Modifications That WILL Void YourWarrantiesThese actions will void your warranties:

• disconnecting, tampering with, or altering the odom-eter will void your warranties, unless your repairingtechnician follows the legal requirements for repairingor replacing odometers; or

• attaching any device that disconnects the odometerwill also void your warranties.

WHAT’S NOT COVERED

12

3.2 Environmental Factors Not CoveredYour warranties don’t cover damage caused by environ-mental factors such as airborne fallout, bird droppings,insect damage, chemicals, tree sap, salt, ocean spray,acid rain, and road hazards. Nor do your warrantiescover damage caused by hailstorms, windstorms, torna-does, sandstorms, lightning, floods, and earthquakes.

Your warranties do not cover conditions resultingfrom anything impacting the truck. This includes cracksand chips in glass, scratches and chips in paintedsurfaces, or damage from collision.

3.3 Maintenance Costs Not CoveredYour warranties don’t cover the costs of repairingdamage caused by poor or improper maintenance. Nordo they cover damage caused by the use of contaminatedfuels, or by the use of fuels, oils, lubricants, cleaners orfluids other than those recommended in your Owner’sManual.

The warranties don’t cover the costs of your truck’snormal or scheduled maintenance — the parts andservices that all trucks routinely need. Some of theseparts and services, which your warranties don’t cover,include:

• lubrication;

• engine tune-ups;

• replacing filters, coolant, spark plugs, bulbs, or fuses(unless those costs result from a covered repair);

• cleaning and polishing; and

• replacing worn wiper blades, worn brake pads andlinings, or clutch linings.


13

3.4 Racing Not CoveredYour warranties don’t cover the costs of repairingdamage or conditions caused by racing, nor do theycover the repair of any defects that are found as the resultof participating in a racing event.

3.5 Certain Kinds of Corrosion NotCoveredYour warranties don’t cover the following:

• corrosion caused by accident, damage, abuse, or truckalteration;

• surface corrosion caused by such things as industrialfallout, sand, salt, hail, ocean spray, and stones;

• corrosion caused by the extensive or abnormal trans-port of caustic materials like chemicals, acids, andfertilizers; and

• corrosion of special bodies, body conversions, orequipment that was not on your truck when it left themanufacturing plant or was not supplied by FCA US.

3.6 Other ExclusionsYour warranties don’t cover the costs of repairingdamage or conditions caused by any of the following:

• fire or accident;

• abuse or negligence;

• misuse — for example, driving over curbs or over-loading;

• tampering with the emission systems, or with a partthat could affect the emission systems;

• use of used parts, even if they were originally sup-plied by FCA US (however, authorized FCA US/MOPAR remanufactured parts are covered);

• windshield or rear window damage from externalobjects;

• any changes made to your truck that don’t complywith FCA US; or

• using any fluid that doesn’t meet the minimumrecommendations in your Owner’s Manual.


14

3.7 Total Loss, Salvage, Junk, or ScrapVehicles Not CoveredA truck has no warranty coverage of any kind if:

• the truck is declared to be a total loss by an insurancecompany;

• the truck is rebuilt after being declared to be a totalloss by an insurance company; or

• the truck is issued a certificate of title indicating thatit is designated as “salvage,” “junk,” “rebuilt,”“scrap,” or some similar word.

FCA US will deny warranty coverage without noticeif it learns that a truck is ineligible for coverage for anyof these reasons.

3.8 Restricted WarrantyYour warranties can also be restricted by FCA US. FCAUS may restrict the warranty on your truck if the truck isnot properly maintained, or if the truck is abused orneglected, and the abuse or neglect interferes with theproper functioning of the truck. If the warranty isrestricted, coverage may be denied or subject to approvalby FCA US before covered repairs are performed.


15

4. Other Terms of YourWarranties

4.1 Exchanged Parts May Be Used inWarranty RepairsIn the interest of customer satisfaction, FCA US mayoffer exchange service on some truck parts. This serviceis intended to reduce the amount of time your truck is notavailable for your use because of repairs. Parts used inexchange service may be new, remanufactured, recondi-tioned, or repaired, depending on the part involved.

All exchange parts that might be used meet FCA USstandards, and have the same warranties as new parts.

Examples of the kinds of parts that might be servicedin this way are:

• engine assemblies;

• transmission assemblies;

• instrument cluster assemblies;

• radios, tape, CD and DVD players;

• speedometers; and

• powertrain control modules.

To help control suspected ozone-depleting agents, theEPA requires the capture, purification, and reuse ofautomotive air-conditioning refrigerant gases. As a re-sult, a repair to the sealed portion of your air-conditioning system may involve the installation ofpurified reclaimed refrigerant.

4.2 Pre-Delivery ServiceA defect in or damage to the mechanical, electrical,sheet-metal, paint, trim, and other components of yourtruck may have occurred at the factory or while it wasbeing shipped to the dealer.

Such a defect or damage is usually detected andcorrected at the factory. In addition, dealers must inspecteach truck before delivery. They repair any defects ordamage detected before the truck is delivered to you.

4.3 Production ChangesChanges may be made in trucks sold by FCA US and itsdealers at any time without incurring any obligation tomake the same or similar changes on trucks previouslybuilt or sold.

OTHER TERMS OF YOUR WARRANTIES

16

5. Emission Warranties RequiredBy Law

5.1 Federal Vehicle Emission Warranty -6.7L Diesel Equipped Heavy DutyTruck

A. Parts Covered for 5 Years or 50,000 Miles,Whichever Occurs FirstDiesel equipped heavy duty trucks are 2500 and 3500models only.

Federal law requires FCA US to warrant the followingemissions parts for 5 years or 50,000 miles, whicheveroccurs first.

• air system controls;

• charge air cooler and associated plumbing;

• coolant temperature sensor;

• DEF system (includes tank, sensors, valves, pump,doser, control module and heater);

• engine speed, position sensor, and cam position sensor

• exhaust system (includes catalysts and sensors);

• electronic fuel injection system, including injector;

• exhaust manifold;

• exhaust gas recirculation valve and control system(includes EGR cooler);

• exhaust pipes (between exhaust manifold and lastcatalyst);

• fuel pump, fuel lines and fuel injectors;

• intake manifold;

• on-board diagnostic-system components;

• NOx sensors and associated modules;

• particulate matter sensor

• positive crankcase-ventilation (PCV) valve or orifice;

• powertrain control module;

• transmission-control module;

• turbocharger and turbocharger speed sensor;

• turbocharger compressor inlet air temperature/pressure sensor; and

• wiring harness circuits connected at both ends toemissions warrantable components.

EMISSION WARRANTIES REQUIRED BY LAW

17

5.2 Noise Emission Warranty - HeavyDuty Truck

A. Description of CoverageFCA US warrants that this vehicle as manufactured byFCA US, was designed, built and equipped to conform toall applicable U.S. EPA Noise Control Regulations at thetime it left FCA US’s control.

This warranty covers this vehicle as designed, builtand equipped by FCA US, and is not limited to anyparticular part, component or system of the vehiclemanufactured by FCA US. Defects in design, assemblyor in any part, component or system of the vehicle asmanufactured by FCA US, which, at the time it left FCAUS’s control, caused noise emissions to exceed Federalstandards, are covered by this warranty for the life of thevehicle.

B. Products WarrantedAll vehicles built over 10,000 lbs. Gross Vehicle WeightRating and manufactured for sale and use in the UnitedStates are required to comply with the Federal Govern-ment’s Exterior Noise Regulations. These vehicles canbe identified by the Noise Emission Control Labellocated in the operator’s compartment.


18

C. Tampering with Noise Control SystemProhibitedFederal law prohibits the following acts or the causingthereof:

• the removal or rendering inoperative by any person,other than for purposes of maintenance, repair, orreplacement, of any device or element of designincorporated into any new vehicle for the purpose ofnoise control prior to its sale or delivery to theultimate purchaser or while it is in use; or

• the use of the vehicle after such device or element ofdesign has been removed or rendered inoperative byany person.

Among those acts presumed to constitute tampering arethe acts listed below:

• AIR CLEANER

removal of the air cleaner;

removal of the air cleaner filter element from the aircleaner housing; or

removal of the air ducting.

• EXHAUST SYSTEM

removal or rendering inoperative exhaust systemcomponents including the muffler or tailpipe.

• ENGINE COOLING SYSTEM

removal or rendering inoperative the fan clutch; or

removal of the fan shroud.


19

6. How to Get Warranty Service

6.1 Where to Take Your Truck

A. In the United States (We Include U.S.Possessions and Territories as Part of theUnited States for Warranty Purposes):Warranty service must be done by an authorizedChrysler, Dodge, Jeep or Ram dealer. We stronglyrecommend that you take your truck to your SellingDealer. They know you and your truck best, and are mostconcerned that you get prompt and high quality service.If you move within the United States, warranty servicemay be requested from any authorized Chrysler, Dodge,Jeep or Ram dealer.

B. In Canada and Mexico:If you are traveling temporarily in Canada or Mexico,and your truck remains registered in the United States,your FCA US warranty still applies. Service may berequested at any authorized Chrysler, Dodge, Jeep orRam dealership.

C. In a Foreign Country Outside of NorthAmerica:If you are traveling temporarily outside of NorthAmerica, and your truck remains registered in the UnitedStates:

• You should take your truck to an authorized Chrysler,Dodge, Jeep or Ram dealer. They should give you thesame warranty service you receive in the UnitedStates.

• If the authorized dealership charges you for repairswhich you feel should be covered under your war-ranty, please get a detailed receipt for the work done.Make sure that this receipt lists all warranty repairsand parts that were involved. (This receipt will besimilar to the one used by the dealer who normallyservices your truck.)

• When your truck returns to the United States, contactthe FCA US Customer Assistance Center (section 7.2)for reimbursement consideration. You will normallyneed to provide a copy of the receipt, your truckregistration and any other relevant documents.

• Reimbursement will not be considered if the truckdoes not return to the United States.

HOW TO GET WARRANTY SERVICE

20

D. If You Move:If you move to another country, be sure to contact theFCA US Customer Assistance Center (section 7.2) andthe customs department of the destination country beforeyou move. Vehicle importation rules vary considerablyfrom country to country. You may be required to presentdocumentation of your move to FCA US in order tocontinue your warranty coverage. You may also berequired to obtain documentation from FCA US in orderto register your truck in your new country.

E. Notice:If your truck is registered outside of the United States,and you have not followed the procedure set out above,your truck will no longer be eligible for warrantycoverage of any kind. (Trucks registered to United Statesgovernment officials or military personnel on assign-ment outside of the U.S. will continue to be covered.)


21

6.2 How To Get Roadside AssistanceService - U.S. or Canada Only *

A. Who Is Covered:You are covered by the Roadside Assistance services ifyou are a purchaser for use of the vehicle. The RoadsideAssistance services lasts for 5 years or 100,000 miles onthe odometer, whichever occurs first, calculated from thestart date of the Basic Limited Warranty, as set forth inSection 2.1(E).

B. What To Do:If your vehicle requires jump start assistance, out ofgas/fuel delivery, tire service, lockout service or towingas a result of a mechanical breakdown, dial toll-free1-800-521-2779. Provide your name, vehicle identifica-tion number, license plate number, and your location,including the telephone number from which you arecalling. Briefly describe the nature of the problem andanswer a few simple questions.

You will be given the name of the service provider andan estimated time of arrival. If you feel you are in an“unsafe situation”, please let us know. With your con-sent, we will contact local police or safety authorities.

C. Covered Services:

Flat Tire ServiceIf you are inconvenienced by a flat tire, we will dispatcha service provider to use your vehicle’s temporary sparetire (if equipped) as recommended in your Owner’sManual. This is not a permanent flat tire repair.

Out of Gas/Fuel DeliveryDrivers can’t always count on a gas station being nearby- especially when traveling away from home. Just call1-800-521-2779, and we will dispatch a service providerto deliver a small amount of fuel (maximum 2 gallons) toget you to a nearby station.

* Towing services provided through Cross Country Motor Club, Inc.,Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY, whereservices are provided by Cross Country Motor Club of California, Inc.,Medford, MA 02155.


22

Battery Jump AssistanceNo time is a good time for a dead battery, but withRoadside Assistance, you don’t have to worry aboutbeing stranded. We will dispatch a service provider toprovide you with a battery jump anytime, day or night.

Lockout ServiceWhether the keys are locked in your vehicle or frozenlocks are keeping you from getting on your way, help isjust a phone call away at 1-800-521-2779. This service islimited to providing access to the vehicle’s seating area.It does not cover the cost of replacement keys.

Towing ServiceOur towing service gives you peace of mind and confi-dence. If your vehicle becomes disabled as a result of amechanical breakdown, Roadside Assistance will dis-patch towing service to transport your vehicle to theclosest authorized Chrysler, Dodge, Jeep or Ram dealer.If you choose to go to another dealership, you will beresponsible for the cost if the extra distance exceeds 10miles.

D. If Unable to Contact Roadside Assistance:If you are unable to contact Roadside Assistance and youobtain towing services on your own, you may submityour original receipts from the licensed towing or servicefacility, for services rendered within 30 days of theoccurrence. Be sure to include your vehicle identificationnumber, odometer mileage at the time of service andcurrent mailing address. We will process the claim basedon vehicle and service eligibility. If eligible, we willreimburse you for the reasonable amounts you actuallypaid, based on the usual and customary charges for thatservice in the area where they were provided. FCA US’sdetermination relating to reimbursement are final. Cor-respondence should be mailed to:

FCA US Towing AssistanceP.O. Box 9145

Medford, MA 02155Attention: Claims Department


23

6.3 Emergency Warranty RepairsIf you have an emergency and have to get a warrantyrepair made by someone other than an authorizedChrysler, Dodge, Jeep or Ram dealer, follow the reim-bursement procedure in 6.1(C).

6.4 Getting Service Under the FederalEmission Warranties

A. Steps You Can Take, and How to Get MoreInformationTo get warranty service -- even if you’re traveling -- takeyour truck to any Chrysler, Dodge, Jeep or Ram dealer.(FCA US recommends that you take your truck to adealer who sells the same make of truck as yours.) Thatdealer will perform any warranty service without charg-ing you for diagnosis, parts or labor.

If you think your dealer has wrongly denied youemission-warranty coverage, follow the steps describedin 7.1. FCA US will reply to you in writing within 30days after receiving your complaint (or within the timelimit required by local or state law). If the owner is notnotified within 30 days that a warranty claim is denied,the manufacturer must repair the truck free of charge.

If you want more information about getting serviceunder the Federal Emission Warranty, or if you want toreport what you think is a violation of these warranties,you can contact:

Manager, Certification and ComplianceDivision, Warranty Claims

Environmental Protection Agency1200 Pennsylvania Avenue, NW

Mail Code 6403JWashington, D. C. 20460


24

7. How to Deal with WarrantyProblems

7.1 Steps to Take

A. In GeneralNormally, warranty problems can be resolved by yourdealer’s sales or service departments. That’s why youshould always talk to your dealer’s service manager orsales manager first. But if you’re not satisfied with yourdealer’s response to your problem, FCA US recommendsthat you do the following:

Step 1:

Discuss your problem with the owner or general managerof the dealership.

Step 2:

If your dealership still can’t resolve the problem, contactthe FCA US Customer Assistance Center. You’ll find theaddress in section 7.2.

B. What FCA US Will DoOnce you have followed the two steps described in7.1(A), a FCA US representative at FCA US headquar-ters will review your situation. If it’s something that FCAUS can help you with, FCA US will provide your dealerwith all the information and assistance necessary toresolve the problem. Even if FCA US can’t help you,FCA US will acknowledge your contact and explainFCA US’s position.

C. If Your Problem Still Isn’t Resolved ForCustomers Residing in Arkansas, Idaho,Kentucky, Minnesota and Montana ONLY:(NOTE: This Process is not available for residents ofother states.)

If you can’t resolve your warranty problem afterfollowing the two steps described in 7.1(A), and you livein Arkansas, Idaho, Kentucky, Minnesota or MontanaONLY, you can contact the FCA US LLC CustomerArbitration Process in your area.

You may obtain a brochure describing FCA US LLC’sCustomer Arbitration Process, including an application,by calling 1-866-726-4636. This service is strictly vol-untary, and you may submit your dispute directly to the

HOW TO DEAL WITH WARRANTY PROBLEMS

25

Customer Arbitration Process (CAP) at no cost. TheCAP is administered by an independent dispute settle-ment organization and may be contacted in writing at thefollowing address:

National Center for Dispute SettlementFCA US LLC

Customer Arbitration ProcessP.O. Box 727

Mt. Clemens, MI 48046

The CAP reviews only vehicle disputes involvingFCA US LLC (�FCA US�) Limited Warranty or a FCAUS / Mopar Part Limited Warranty. The CAP does notreview disputes involving the sale of a new or usedvehicle, personal injury/property damage claims, dis-putes relating to design of the vehicle or part, or disputeswhich are already the subject of litigation.

The CAP will need the following information fromyou: 1) Legible copies of all documents and repair ordersrelevant to your case, 2) Vehicle identification number ofyour vehicle, 3) A brief description of your unresolvedconcern, 4) The identity of your servicing / sellingdealer, 5) The date(s) of repair(s) and mileage at the

time, 6) Current mileage, and 7) A description of theaction you expect to resolve your concern.

Upon receipt of your request:

• The National Center for Dispute Settlement (NCDS)will acknowledge receipt of your request, by mail,within ten (10) days, and advise you whether or notyour dispute is within the jurisdiction of the Process.

• When your request is within jurisdiction NCDS willrequest FCA US and the dealer to present their side ofthe dispute. You will receive copies of their responses.

• While your dispute is pending NCDS or FCA US maycontact you to see if your case can be settled byagreement. If a settlement is offered to you, FCA USwill ask you to sign a form that contains that settle-ment. Your case will then be closed. There is norequirement for you to participate in this settlementprocess.

• If you requested an oral hearing, a decision-makerwill contact you to arrange a convenient time andplace for a hearing. Usually, this will be at a dealer-ship near you.


26

• If you request a documents-only review, a NCDSpanel will review and decide your case. Neither you,the dealer nor FCA US need be present.

• NCDS will send you a written Statement of Decision.This statement will include the decision, any action tobe taken by the dealer or FCA US and the time bywhich the action must be taken. The decision will bebinding on the dealer and FCA US but not on youunless you accept the decision.

• If any action is required on the part of the dealer orFCA US you will be contacted within ten (10) daysafter the date by which the dealer or FCA US must actto determine whether performance has been rendered.

• The entire dispute settlement process will normallytake no longer than 40 days.

• The CAP dispute settlement procedure does not takethe place of any state or Federal legal remediesavailable to you. Whether or not you decide to submityour dispute to the Process, you are free to pursueother legal remedies.

D. Notice Under State Lemon LawsSome states have laws allowing you to get a replacementtruck or a refund of the truck’s purchase price undercertain circumstances. These laws vary from state tostate. If your state law allows, FCA US requires that youfirst notify us in writing of any service difficulty that youmay have experienced so that we can have a chance tomake any needed repairs before you are eligible forremedies provided by these laws. In all other states, weask that you give us written notice of any servicedifficulty. Send your written notice to the FCA USCustomer Assistance Center at the address in 7.2.


27

7.2 Helpful Addresses and TelephoneNumbersHere are the addresses and telephone numbers of theFCA US Customer Assistance Center that can help youwherever you happen to be. Contact the one that coversyour area:

• In the United States:FCA US Customer Assistance CenterP.O. Box 21-8004Auburn Hills, Michigan 48321-8004Phone: (866) 726-4636

To contact FCA US by email,simply access the following website:www.ramtrucks.com(click on the �Contact Us� button)

• In Canada:FCA US Canada, Inc.Customer ServiceChrysler CentreP.O. Box 1621Windsor, Ontario N9A-4H6Phone: (800) 465-2001

• In Mexico, contact the Customer RelationsOffice for Chrysler, Dodge, Jeep and Ramvehicles at:1240 Prolongacion Paseo de la Reforma Av.Santa Fe, C.P. 05109Deleg. Cuajimalpa, MexicoPhone (in Mexico): (015) 5081-7568Phone (outside Mexico): (800) 505-1300

• In Puerto Rico and U.S. Virgin Islands:Customer ServiceChrysler Group International Services LLCBox 191857San Juan, Puerto Rico 00919-1857Phone: (787) 782-5757Fax: (787) 782-3345


28

8. Optional Service ContractFCA US LLC’s or FCA US Service Contracts LLC’soptional service contracts offer valuable protectionagainst repair costs when these warranties don’t apply.They compliment but don’t replace the warranty cover-ages outlined in this booklet. Several plans are available,covering various time-and-mileage periods and varioussets of components. (Service contracts aren’t available ifyou live in a U.S. possession or territory.) Ask yourdealer for details.

OPTIONAL SERVICE CONTRACT

29

9. Maintenance

9.1 General InformationIt’s your responsibility to properly maintain and operateyour new truck. Follow the instructions contained in theGeneral and Scheduled Maintenance Service guidelinesin your Owner’s Manual. Regular, scheduled mainte-nance is essential to trouble-free operation. If there is adispute between you and FCA US concerning yourmaintenance of your truck, FCA US will require you toprovide proof that your truck was properly maintained.

For your convenience, FCA US has prepared a Main-tenance Log which is included in your Owner’s Manual.You should use this Maintenance Log to keep track ofscheduled maintenance, either by routinely having therepairs entered in your Maintenance Log, or by keepingreceipts or other documentation of work you’ve haddone on your truck in your Maintenance Log.

9.2 Where To Go For MaintenanceFCA US recommends that you return to the dealer fromwhom you bought your truck for all maintenance serviceboth during and after the warranty periods. Although youcan get warranty service from any dealer who sells yourparticular make, returning to your selling dealer will helpensure that all your service needs are met and that you’recompletely satisfied. The dealership technicians are spe-cifically trained to proficiently perform maintenance andrepair procedures on your truck.

Authorized Chrysler, Dodge, Jeep or Ram dealers willhelp ensure that all your service needs are met and thatyou’re completely satisfied.

FCA US strongly recommends you use genuine FCAUS/MOPAR parts to maintain your truck.

MAINTENANCE

30

NOTES

31

NOTES

32

Original Owner’s Name

Street Address

City and State

Vehicle Identification Number

Warranty Start Date (In-Service Date)

Selling Dealer

City

Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or address change, and write the details here.

Zip Code

Mileage at Delivery

Code

State

Second Owner’s Name

Street Address

City and State Zip Code

Date of Second Purchase Mileage at Purchase

Third Owner’s Name

Street Address

City and State Zip Code

Date of Third Purchase Mileage at Purchase

First Edition

Printed in U.S.A.

©2016 FCA US LLC. All Rights Reserved.

Ram is a registered trademark of FCA US LLC.

17GENRD-026-AA

STICK WITH THE SPECIALISTS®

Documents

2017 RAM 2500/3500 Truck 5/100 Diesel Generic Warranty...2017 RAM TRUCK 2500/3500 IMPORTANT This booklet contains FCA US LLC limited warranties. It should be kept in your vehicle and