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Andrew EhrensingPrincipal ConsultantMicrosoft CorporationUNC389
Agenda
Unified Communications Vision
OCS 2007 R2 Architecture
New Features in OCS 2007 R2
Demos and Videos
Rules of the New Economy
Do moreEnable your end users to compete
With lessReduce costs & minimize CAPEX
Position for the rebound
Software-Powered Unified Communications
Operational Flexibility &
Control
Extensible Communications
Platform
Streamlined Communications
Do more…
with less….
Position for the rebound
Agenda
Unified Communications Vision
OCS 2007 R2 Architecture
New Features in OCS 2007 R2
Demos and Videos
OCS 2007 R2 – Reducing Costs
ActiveDirectory
Information Worker (UC endpoints)
MediationServer
Front End Back End
SQL Database
MCUs
Audio / Video / WebSIP / Media
Translation
Communicator
Phone Edition
Meeting Console Communicator
IP PBX
TDM
PBX
PSTN
GW
SIP Trunk
PSTN andMobile Phones
FederatedCompany
RemoteUsers
Edge
Servers
Agenda
Unified Communications Vision
OCS 2007 R2 Architecture
New Features in OCS 2007 R2
Demos and Videos
Updated APIs for Office Communications Server 2007 R2Cut down the human latency in business process communications
Key Features
High volume outbound notifications and alerts
Outbound Automated Agentsvia chat or the phone
Role Agents
UC Managed API enables developers to build robust and scalable server side communications capabilities into business processes
Contextual Collaboration ExtensibilityCommunicate with context from within any desktop application
Key Features
Build “Rich Presence” into any application
Power up “Click to Communicate”
Display communications context in LOB applications
Developers can easily embed Rich Presence in any application using Microsoft’s Presence Controls, and Presence code samples
Visual Studio IntegrationExtend the reach of your application for Anywhere Information Access
Key FeaturesBuild query-response bots
Build Interactive voice response applications for telephone access
Visual Studio plug-in makes communication actions or information queries easy
Development of Communications-enabled Business Processes are easy with Visual Studio 2008 based GUI tools like UC Workflow Activities
• GE Healthcare, global leader in medical imaging• Solution: contextual collaboration for radiologists (integrated Presence,
Instant Messaging, VoIP, Image Sharing)
GE Healthcare UC Solution
Royal Dutch Shell
Monitoring Server Enhancements Call records and voice/video quality attributes
Key Features
Single server for all monitoring
Immediate access to call data
Usage reporting/ROI analysis
Export into billing, compliance, asset mgmt systems
IT administrators can maintain logs of calls for compliance reasons and monitor quality attributes (ex: MOS scores of voice & video)
“The ripe taste of cheese improves with age. Act on these orders with great speed. “
Codec Perfect Network 10% Packet Loss
G.711
G.729
RT Audio Narrowband
OCS Voice Quality
Dial-In ConferencingOn premise audio conferencing bridge
Key Features
Mixes VoIP and/or PSTN dial-in
Scheduling via Outlook and reservationless conferencing options
Multiple language support by Conferencing Attendant
Users are authenticated against Active Directory for better security
Save conferencing costs by setting up an on-premise audio-conferencing bridge for both internal and external users
Dial-in Conferencing – Tangible Cost SavingsResults for a Typical Company After Deploying the First 500 Users
3-Year Annualized Costs
($497,278)
Fully Deployed Annual Benefits
($1,989,948)
Software($213K)
Hardware($37K)
Deployment($36K)
Operations($63K)
Cost Savings($698K)
Productivity($1,265K)
Environment($26K)
$500,000
$0
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
$698K hard cost savings include:
• Travel cost savings $495K
• Reduced conferencing charges $203K
308% ROI with payback of 7 months54% ROI on “hard” cost savings alone
UC ROI at Microsoft
Reduced Costs
Travel Costs 10% reduction in trips/employee ($93 million)
Audio Conf Costs 50% reduction ($3 million)
IT Infrastructure Costs $20 reduction/office move ($1.7 million)
Improved Business Outcomes
End-user Productivity 28 min saved/day/employee ($86 million)
Time saved from unnecessary travel ($17 million)
Shorten Sales Cycle 6.5% increase in proposals ($11 million)
Environmental Sustainability
Carbon Emissions 100M miles in air travel (17,000 metric tons)
Response GroupUser configurable call treatment, queuing & routing
Key Features
IVR , Speech Recognition and Text-to-Speech Call Treatment
User-configured routing rules
Serial, parallel, longest Idle& round robin routing
Call Queuing with Music on Hold
Agent presence aggregation
Call context on inbound calls
Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry
Team CallAndrew EhrensingMicrosoft Corporation
Single Number ReachSingle number for reaching and identifying end users
Key Features
Extend enterprise phone number to mobile
Call forward setting
CDRs include cellular calls
IT administrators can consolidate telephony and cellular call records for compliance and billing purposes
SIP TrunkingDirect connectivity to the PSTN using SIP
Key Features
Direct SIP connectivity between Mediation Server and ITSP
Session Border Controller not required on customer premises
Microsoft participating in SIPConnect working group
MediationServer
SIP
Office Communicator
OCS 2007 R2
IM, Presence, Audio
Video, Conferencing
ITSP: Access to PSTN and
Mobile Phone Networks
Organizations can reduce costs and simplify management by directly connecting to the PSTN over SIP without on-premise gateways
Updates to AdministrationImprovements increase performance and manageability
Key Features
64-bit, SQL 2008 support
Virtualization support
Deployment planning tool
Consolidated Edge
Centralized Configuration management (via MMC)
Archiving scale improvements
Monitoring Server enhancements
System Center Operations Manager 2007 support
Improvements that will simplify your infrastructure, enhance management capabilities, and take advantage of new technologies
Office Communications Server Public IM ConnectivityConnectivity to leading Public IM Networks
Connect your Office Communications Server customer base to leading public IM networks
Key Features
• IM/P connectivity with MSN/Windows Live, AOL, & Yahoo!
• Connect with customers and partners through a controlled and security enhanced connection
• Requires Office Communications Server Standard CAL and a per user LCS PIC license. Sold through Volume Licensing
• AOL and MSN/Windows Live now free!
• XMPP Gateway (free) for Google Talk, Cisco Jabber, other XMPP networks
Group ChatPersistent topic based conversations
Key Features
List of available Chat Rooms
Chat Room History
Customizable filters and alerts
Archiving for compliance
Teams can collaborate with each other by participating in topic based discussions that persist over time
Communications DevicesNew devices sold by Microsoft partners
Key Features
USB and standalone IP devices optimized for use with Office Communicator
New in R2: Larger device ecosystem (18 devices and growing)
New in R2: Lower-cost devices (starting at $44.95 MSRP)
New in R2: Office Communicator Phone Edition IP phones feature click-to-call integration with Office Communicator on the PC
Complement a user’s PC based telephony experience with devices that provide a familiar form factor
Communicator Attendant Call management application for team assistants
Key Features
Single Screen UI for multi-call handling
Rich presence in contact list and groups
Incoming conversation queue
Consultative, Safe & Blind transfers
Integrated conversation history, templates & notes.
Client-side Music on Hold
Repeat caller notification
Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers
Attendant Console
Communicator MobileMobile clients for IM/Presence
Key Features*
JME support for Nokia S40,
Motorola RAZR devices*
Single number reach
Simultaneous multiple IM sessions
GAL search for contacts
* Communicator Mobile for Java available with OCS 2007 R2* Communicator Mobile for Symbian (Nokia S60) projected for 6 months after OCS 2007 R2
Employees can use their mobile phone as an extension of their business phone and communicate using presence and IM
Communicator Web AccessHTML-based IM, presence, & desktop sharing
Key Features
Consistent experience, no training
Ability to invite anonymous users
Cross-platform support, zero client
Multi-party instant messaging
Web based desktop sharing
Add audio to an existing session by Office Communications Server dial out to a preferred device
Use a web-based version of Office Communicator to find people, see their presence, IM with them, desktop share, or start an audio conference
Communicator Web Access
DelegationCall management by assistants on behalf of executives
Key Features
Multiple-delegate support
Designate back-up delegate
Visual and Email notifications of calls handled by delegate
Assistants can place and receive calls , initiate and join conferences and quickly transfer calls on behalf of the executive
Cross Platform Desktop SharingCommunicator based sharing of desktop programs
Key Features
One click sharing from Office Communicator and CWA*
CWA* for a cross platform experience
Call Me functionality
Fast rendering
Collaborating users can share their desktop programs across different platforms
* Communicator Web Access
Key Features
Support for VGA* and HD** for peer-to-peer video on capable PCs
Interop with select Polycom and Tandberg videoconferencing endpoints
Resolution setting can be configured by either IT or users
Collaborating users can easily use off the shelf web cams to participate in video communications
Higher Definition VideoHigh quality video conferencing
* Resolution 640 x 480, ratio 4:3, requires dual-core PC** Resolution 1280 x 720, ratio 16:9, requires quad-core PC
http://microsoft.com/technet
Resources for IT Professionals
http://microsoft.com/msdn
Resources for Developers
www.microsoft.com/learning
Microsoft Certification & Training Resources
Resources
Complete an
evaluation on
CommNet and
enter to win!
Housekeeping
“
Level 2Room S221: UNC231 – by Scott Schnoll
Room S222: SVR14-HOL– by Microsoft Certified Trainer
Room S224 & 225: WCL332 – by Howard Chow & Chris Tsui
Room S226 & 227: OFC380 – by Tara Seppa
Room S228: SVR10-HOL – by Microsoft Certified Trainer
Next Session (Day 1) – 11:30 – 12:45
Level 4Room S421: DEV398 – by Andrew Coates
Room S423: DAT403 – by Stephen Forte
Room S425: VIR398 – by Lawrence Tse
Room S426: SVR17-HOL-E – by Microsoft Certified Trainer
Room S427: DEV368 – by Harry Ng
© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS,
IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.