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Local to you: 200+ offices across the UK Independent research carried out by smith+henderson in July 2018 8/10 clients agreed they had a better work: life balance within less than 12 months of coaching 94% said ActionCOACH is worth the investment In July 2018, 407 Clients completed our Client Satisfaction Survey. This was conducted by independent research agency smith+henderson. Here is a summary of their feedback: 95% would recommend ActionCOACH to a friend or business associate 94% of clients using the 1-2-1 Coaching programme, agree their Action Coach is worth the investment 98% of clients on the ActionCLUB programme agree their Action Coach makes a positive difference to their life 2018 Client Satisfaction Survey www.actioncoach.co.uk Brands with an NPS score of 70+ Brands with an NPS score of 50-69 Brands with an NPS score of 0-49 How ActionCOACH compares against other industry leaders: Source: Satmetrix; US Consumer 2018 Net Promoter Benchmarks. Note: NPS scores of industry leaders provided by Satmetrix, ActionCOACH NPS provided by smith+henderson • ActionCOACH • Ritz Carlton • Amazon • Apple • Netflix • DHL • Airbnb • Walmart World class levels of client advocacy - 72 NET PROMOTER SCORE 100% of clients from the Accountancy industry agree their Action Coach has access to a powerful suite of business solutions 100% of IT clients think their ActionCOACH has helped to make a positive difference to their business “The Biggest Risk You Can Take Is To Do Nothing.” “What I love about ActionCOACH is it provides us with endless tools and insights, whilst feeding our drive to be the best company we can and constantly reaching for the next level! How we operated before ActionCOACH is completely unrecognisable to how we operate now.” Alex Kerr Kerr Office Group Ltd Sales & profits grown by 300%+ while an ActionCOACH client CPD Standards accredited Celebrating 25 years in business

2018 Client Satisfaction · 2019-06-21 · their Action Coach is worth the investment. 98%. of clients on the ActionCLUB programme agree . their Action Coach makes a positive difference

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Page 1: 2018 Client Satisfaction · 2019-06-21 · their Action Coach is worth the investment. 98%. of clients on the ActionCLUB programme agree . their Action Coach makes a positive difference

Local to you: 200+

offices across the UK

Independent research carried out by smith+henderson in July 2018

8/10 clients agreed they had a better work: life balance within less than 12 months of coaching 94%

said ActionCOACH is worth the investment

In July 2018, 407 Clients completed our Client Satisfaction Survey. This was conducted by independent research agency smith+henderson. Here is a summary of their feedback:

95%would recommend ActionCOACH to a friend or business associate

94%of clients using the 1-2-1 Coaching programme, agree their Action Coach is worth the investment

98%of clients on the ActionCLUB programme agree their Action Coach makes a positive difference to their life

2018 Client Satisfaction Survey

www.actioncoach.co.uk

Brands with an NPS score of

70+

Brands with an NPS score of

50-69

Brands with an NPS score of

0-49

How ActionCOACH compares against other industry leaders:

Source: Satmetrix; US Consumer 2018 Net Promoter Benchmarks. Note: NPS scores of industry leaders provided by Satmetrix, ActionCOACH NPS provided by smith+henderson

• ActionCOACH• Ritz Carlton

• Amazon• Apple• Netflix

• DHL• Airbnb• Walmart

World class levels of client advocacy -

72NET PROMOTER SCORE

100%of clients from the

Accountancy industry agree their Action Coach has access to a powerful suite of business solutions

100%of IT clients think their

ActionCOACH has helped to make a positive difference to their business

“The Biggest Risk You Can Take Is To Do Nothing.”

“What I love about ActionCOACH is it provides us with endless tools and insights, whilst feeding our drive to be the best company we can and constantly reaching for the next level! How we operated before ActionCOACH is completely unrecognisable to how we operate now.”

Alex Kerr Kerr Office Group Ltd

Sales & profits grown by 300%+ while an ActionCOACH client

CPDStandards accredited

Celebrating 25 years in business