2018 Training Guide - MWCUA · MWCUA.COM | 800.477.1697 | MOUNTAIN WEST CREDIT UNION ASSOCIATION 1 Course Listings by Topic Accounting/Auditing DATE PROGRAM TITLE SPEAKER LOCATION

Mountain West Credit Union Association | 800.477.1697 | mwcua.com

2018 Training Guide

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NMLS # 109995 THINKING OF YOU FIRST

The Mountain West Credit Union Association is the Credit Union talent development resource for Arizona, Colorado and Wyoming.

Each year more than 85% of our membership participates in one or more of the development opportunities we offer.

We are your resource for …

Developing your leadership skills: grow your team’s talent, optimize your performance and move your career forward through one of our exclusive leadership programs. Learn more about the Leadership Institute, Executive Leadership Program, Chief Executive Institute or the Mentor Program to see where your path begins.

Networking with your peers: share ideas, compare solutions and brainstorm new opportunities with our wide selection of networking councils, conferences and in-person programs.

24-7 access: with over 140 webinars to choose from each year, you get continuous access to relevant training for your credit union staff.

Local training: each year we bring training to at least 10 cities in the Mountain West region, providing you access to top instructors at convenient locations.

Ever-changing regulations: whether it’s a new regulation being put in place or an existing one that’s back on the radar, our compliance programs will keep your compliance team in the know.

Governance: we’re committed to helping strengthen credit union boards through training that increases governance skills and builds credit union industry knowledge.

Professional Development Scholarships: the Mountain West Foundation provides thousands of dollars of professional development scholarships each year, so that your credit union’s training dollars can go further.

The 2018 Training Guide is your resource for professional development programs in the credit union industry and can also be viewed online at mwcua.com/education/TrainingGuide. We look forward to supporting your growth in the year ahead.

Warm regards,

Nicole Brusewitz, CUDE, CMPVice President, Education & Events

Annual Meeting & Convention

April 26-28, 2018: Colorado Springs, CO

Economic Forum

September 7-8, 2018: Sedona, AZ Marketing Summit

October 2, 2018: Denver, CO/Tucson, AZ

CEO / Board Chair Summit

October 10, 2018: Las Vegas, NV

Directors Conference

October 11-12, 2018: Las Vegas, NV

Signature Events of Mountain West Credit Union Association:

MWCUA.COM | 800.477.1697 | MOUNTAIN WEST CREDIT UNION ASSOCIATION

Greetings,

Table of Contents

Course Listings by Topic ............................................1

Registration Instructions ............................................9

In-Person Programs

Leadership Programs ..............................................10

Course Descriptions ................................................11

Conferences ...............................................................19

Virtual Courses

Webinars ......................................................................20

Webinar Series ..........................................................25

National Certification Programs ..............................28

Instructor Bios ...............................................................29

MOUNTAIN WEST CREDIT UNION ASSOCIATION | 800.477.1697 | MWCUA.COM

Mountain West Credit Union Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.learningmarket.org.

CPE Credits

MWCUA.COM | 800.477.1697 | MOUNTAIN WEST CREDIT UNION ASSOCIATION 1

Course Listings by Topic

Accounting/AuditingDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 24 Preparing for a Military Lending Act Audit Steven Van Beek Webinar 20

FEBRUARY 28 CECL Rule Overview: Preparation, Planning & Data Collection Tommy Troyer Webinar 21

MARCH 20 Call Report Series: Recent Call Report Changes & Top 10 ErrorsStephen J.M. Schiltz

Webinar 21

JUNE 6 Call Report Series: Call Report Advanced Lending SchedulesStephen J.M. Schiltz

Webinar 22

JULY 12 Auditing Your Loan Portfolio: Consumer, Commercial & Real Estate Michael Brode Webinar 22

AUGUST 7CECL: Making Strategic Decisions Regarding Methodologies Processes & Governance

Tommy Troyer Webinar 22

OCTOBER 2Call Report Series: Call Reports & Financial Statements & Schedules B-E

Stephen J.M. Schiltz

Webinar 23

OCTOBER 25 Best Practices for a Successful Internal AuditBryan W. Mogensen

Webinar 23

DECEMBER 5 Auditing for HMDA Compliance, Including New Data Collection Rules Susan Costonis Webinar 24

DECEMBER 11 Call Report Series: Auditing Call Reports Dean Rohne Webinar 24

CollectionsDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 17Consumer Debt Series: Credit Reporting & Delinquent Accounts: Disputes, Revisions, Recent Guidance & More

David A. Reed Webinar 20

FEBRUARY 1 Exercising the Right of Setoff on Deposit Accounts & Loans Elizabeth Fast Webinar 20

MARCH 7Consumer Debt Series: Managing Chapter 7 & 13 Consumer Bankruptcies: Special Rules, Cramdowns & Risks

Elizabeth Fast Webinar 21

MARCH 28 Collections & the Servicemember: From the MLA to SCRA David A. Reed Webinar 21

MAY 23Consumer Debt Series: Real Estate Loan Workouts, Deeds in Lieu, Short Sales, Foreclosures, Dificiency Judgments & Receiverships


JULY 18Consumer Debt Series: Reducing Consumer Loan & Collection Losses: Workouts, Forbearance, Restructuring & More


SEPTEMBER 19Consumer Debt Series: Maximizing Recoveries on Charged-Off Loans


NOVEMBER 7Consumer Debt Series: Proper Repossession, Notice & Sale of Non-Real Estate Collateral


ComplianceDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 4 Top Issues for 2017 HMDA Reporting: Due March 1, 2018 Susan Costonis Webinar 20

JANUARY 30Compliance Series: Job-Specific Compliance Training for the Frontline

Mary-Lou Heighes Webinar 20

FEBRUARY 6Fair Lending Challenges for HMDA Data Rule Changes: Expanded Data Fields & Lending Practices

Susan Costonis Webinar 20

FEBRUARY 7 Compliance Lunch & Learn Various Phoenix, AZ 12

FEBRUARY 8 Compliance Lunch & Learn Various Tucson, AZ 12

FEBRUARY 8Simplifying the Compliance Function: Tools & Checklists to Keep You on Track

Molly Stull Webinar 20

FEBRUARY 14Preparing for the New Mortgage Servicing Rules: Final Implementation Date, April 19, 2018

Steven Van Beek Webinar 20

FEBRUARY 22 Compliance Lunch & Learn Various Denver, CO 12

MOUNTAIN WEST CREDIT UNION ASSOCIATION | 800.477.1697 | MWCUA.COM2

DirectorsDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 9Supervisory Committee & Board Training: Accessing, Understanding & Using Call Reports


FEBRUARY 7 Directors Training Julie Kappenman Phoenix, AZ 14

FEBRUARY 8 Directors Training Julie Kappenman Tucson, AZ 14

FEBRUARY 15Director Series: Directors’ Role & Responsibilities When a Data Breach Occurs

Randall J. Romes Webinar 20

MARCH 1Supervisory Committee Overview: Rules, Regulations & Best Practices


APRIL 25Director Series: Overseeing Credit Union Performance: The Role of Audit

Gary J. Young Webinar 21


ComplianceDATE PROGRAM TITLE SPEAKER LOCATION PG

MARCH 8 BSA Officer TrainingMary-Lou Heighes, Kathleen Neri

Phoenix, AZ 11

MARCH 8Revisiting CDD Policies & Procedures to Include Beneficial Ownership Rule Changes Effective May 11, 2018

Dawn Kincaid Webinar 21

MARCH 15 Flood Insurance Compliance Review & Update 2018 Ann Brode-Harner Webinar 21

MARCH 21Compliance & Legal Risks in Mobile Banking: Rules & Security Requirements


APRIL 10 BSA Officer TrainingMary-Lou Heighes, George Warnock

Denver, CO 11

APRIL 18Compliance Series: Compliance Rules All Staff Must Know: Red Flags for Identity Theft, Bribery, Privacy & Ethical Considerations


MAY 10 Compliance Lunch & Learn Various Grand Jct, CO 12

MAY 17 Top Escrow Compliance Exam Issues, FAQs & Field Audits Ann Brode-Harner Webinar 22

MAY 22 Compliance Lunch & Learn Various Phoenix, AZ 12

MAY 23 Compliance Lunch & Learn Various Tucson, AZ 12

MAY 31 Compliance Series: Job-Specific Compliance Training for Lenders Susan Costonis Webinar 22

JUNE 6 Compliance Lunch & Learn Various Casper, WY 12

JUNE 7 Compliance Lunch & Learn Various Denver, CO 12

JULY 11 Compliance Lunch & Learn Various Lander, WY 12

AUGUST 16 Fair Lending Comparative File Review Ann Brode-Harner Webinar 23

AUGUST 30Compliance Series: Regulatory Requirements for the Board & Senior Management


SEPTEMBER 11 New BSA Officer Training: Requirements & Real-Life Scenarios Bill Elliott Webinar 23

SEPTEMBER 12-13

Regulatory Compliance SchoolBruce Jolly, David Reed

Denver, CO 17

SEPTEMBER 26-27

Regulatory Compliance SchoolBruce Jolly, David Reed

Phoenix, AZ 17

SEPTEMBER 27 Compliance Officer Training: Risk Assessments, Monitoring & Testing Molly Stull Webinar 23

OCTOBER 30 Compliance Lunch & Learn Various Denver, CO 12

OCTOBER 31 Compliance Lunch & Learn Various Pueblo, CO 12

OCTOBER 31Compliance Series: Job-Specific Compliance Training for Deposit Operations


NOVEMBER 14 Compliance Lunch & Learn Various Tucson, AZ 12

NOVEMBER 15 Compliance Lunch & Learn Various Phoenix, AZ 12



Front Line/New AccountsDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 23 IRA Series: 2018 IRA & HSA Update & Hot Topics Frank J. LaLoggia Webinar 20

JANUARY 30Compliance Series: Job-Specific Compliance Training for the Frontline


FEBRUARY 22New Accounts Series: Opening Consumer Accounts: Regulations, CDD & Documentation


MARCH 6New Accounts Series: Opening Deposit Accounts for Nonprofit Organizations


MARCH 29 IRA Series: IRA Overview: Traditional & Roth IRA & SEP Plans Frank J. LaLoggia Webinar 21

APRIL 5 Dealing with Dormant Accounts, Unclaimed Property & Escheatment Elizabeth Fast Webinar 21

APRIL 18Compliance Series: Compliance Rules All Staff Must Know: Red Flags for Identity Theft, Bribery, Privacy & Ethical Considerations


APRIL 19 Top 25 Things to Know About Reg CC Changes Before July 1, 2018 Dawn Kincaid Webinar 21

MAY 1Handling Powers-of-Attorney & Living Trust Documents for Deposit Accounts & Loans


MAY 9 All You Need to Know About E-SIGN, E-Statements & E-Disclosures Nancy Flynn Webinar 21

MAY 10New Accounts Series: Opening Business Accounts: Entities, Documentation, Authority & Regulatory Requirements


MAY 15IRA Series: Current IRA Issues, Including Divorce, IRS Levies, Bankruptcies & Creditor Claims

Frank J. LaLoggia Webinar 22

JUNE 12Overdraft Disclosure Requirements: Regulations, UDAAP & Legal Risks


JUNE 19Safe Deposit Issues: Drilling, Unpaid Rent, Death & Unclaimed Property


JUNE 26 Notary Essentials, Legalities & Best Practices Elizabeth Fast Webinar 22

JUNE 27New Accounts Series: Opening Trust Accounts: Compliance, Documentation, Signing Authority & Deposit Insurance Issues


JULY 10IRA Series: Understanding IRA Beneficiary Designations, Death Distributions & Required Minimum Distributions


AUGUST 23New Accounts Series: Opening Minor Accounts: Signature Cards, Access, Ownership


OCTOBER 10-11 IRA School: Essentials & Advanced IRAs Chad Neumann Denver, CO 15

DATE PROGRAM TITLE SPEAKER LOCATION PG

APRIL 26-28 Mountain West Annual Meeting & Convention VariousColorado Springs, CO

19

JUNE 6 Directors Training Julie Kappenman Casper, WY 14

JUNE 7 Directors Training Julie Kappenman Denver, CO 14

JULY 25 Director Series: Assessing Credit Risk for Directors Gary J. Young Webinar 22

AUGUST 30Compliance Series: Regulatory Requirements for the Board & Senior Management


SEPTEMBER 7-8 Economic Forum Various Sedona, AZ 19

SEPTEMBER 18 Director Series: Board Governance Essentials Kevin Smith Webinar 23

OCTOBER 10 CEO/ Board Chair Summit Various Las Vegas, NV 19

OCTOBER 11-12 Directors Conference Various Las Vegas, NV 19

NOVEMBER 15 Identifying Red Flags in Board Reports Molly Stull Webinar 24

Directors


ITDATE PROGRAM TITLE SPEAKER LOCATION PG

FEBRUARY 7Cyber Series: Emerging Technologies 2018: What Are They & Do They Matter?

Lee Wetherington Webinar 20

APRIL 3Cyber Series: FFIEC Cyber Security Assessment Tool: Issues & Answers


JUNE 13 Cyber Series: Beginning IT Officer Training Randall J. Romes Webinar 22

AUGUST 9Cyber Series: Expanding & Improving Your Required IT Risk Assessment Program


OCTOBER 9 Cyber Series: Cyber Threats: Prevention, Detection & Response Veronica Madsen Webinar 23

DECEMBER 4Cyber Series: Compliance Questions & Issues in Deploying Mobile Remote Deposit Capture

Michele L. Barlow Webinar 24


LendingDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 10Loan Underwriting 101: Interviewing, Credit Reports, Debt Ratios & Regulation B


JANUARY 17Consumer Debt Series: Credit Reporting & Delinquent Accounts: Disputes, Revisions, Recent Guidance & More


JANUARY 31 Understanding Personal Tax Returns Part 1: Schedules A, B, C & D Tim Harrington Webinar 20

Front Line/New AccountsDATE PROGRAM TITLE SPEAKER LOCATION PG

OCTOBER 11 New Accounts Series: Opening Accounts for Nonresident Aliens Dawn Kincaid Webinar 23

OCTOBER 16IRA Series: IRA Conversions, Recharacterizations & Excess Contributions


OCTOBER 17Payment Systems Rules & Regulations for ACH, Cards, Wires & Checks

Jen Kirk Webinar 23



NOVEMBER 6 ACH Liabilities & Warranties for ODFIs: Reducing Your Exposure Brittany Meger Webinar 24

NOVEMBER 7-8 IRA School: Essentials & Advanced IRAs Chad Neumann Tucson, AZ 15

NOVEMBER 28 IRA Series: Top 10 IRA Rollover Mistakes Frank J. LaLoggia Webinar 24

DECEMBER 6 Improving Teller Performance: Head Teller Development Molly Stull Webinar 24

DECEMBER 13 Your Depositor Has Died: Actions to Take, Mistakes to Avoid Elizabeth Fast Webinar 24

DECEMBER 18 Closing or Changing Deposit Accounts for Consumers & Businesses Susan Costonis Webinar 24

Human Resources/TrainingDATE PROGRAM TITLE SPEAKER LOCATION PG

MARCH 13Developing & Managing Employee Performance Through Effective Recruiting, Onboarding & Coaching

Kay Robinson Webinar 21

MARCH 27 HR/Trainers Lunch & Learn Various Chandler, AZ 15

APRIL 5 HR/Trainers Lunch & Learn Various Denver, CO 15

JUNE 14 Understanding Employee Leave Policies Diane Pape Reed Webinar 22

SEPTEMBER 26Managing the Employment Termination Process: Before, During & After

Diane Pape Reed Webinar 23

OCTOBER 4The Fair Labor Standards Act: Dos & Don’ts of Exempt & Nonexempt Pay Issues

Kay Robinson Webinar 23




FEBRUARY 27 Understanding Personal Tax Returns Part 2: Schedules E & F Tim Harrington Webinar 21

MARCH 7Consumer Debt Series: Managing Chapter 7 & 13 Consumer Bankruptcies: Special Rules, Cramdowns & Risks


MARCH 22 Lenders Networking Council VariousCasper, WYDenver, COPhoenix, AZ

16

MARCH 27Development of Real Estate Evaluations & Validating Existing Appraisals

Aaron Lewis Webinar 21

APRIL 10 Small Business Lending: Identifying Potential Credit Problems S. Wayne Linder Webinar 21

APRIL 17 How to Complete & File UCC-1 Financing Statements Elizabeth Fast Webinar 21

APRIL 26 Denied Loan Requirements: Consumer, Commercial & Real Estate Ann Brode-Harner Webinar 21

MAY 2Understanding & Using Global Cash Flow in Underwriting Consumer Loans

Tim Harrington Webinar 21

MAY 3 Finance Charges: Getting It Right! Bill Elliott Webinar 21

MAY 8 Analyzing TRID Tolerance Cures: Clarifying the Confusion Steven Van Beek Webinar 21

MAY 16FFIEC Third-Party Risk Guidance: Appendix J for Vendor Business Continuity Issues & More

Branan Cooper Webinar 22

MAY 17 Lenders Networking Council VariousGrand Jct, COPhoenix, AZTucson, AZ

16

MAY 23Consumer Debt Series: Real Estate Loan Workouts, Deeds in Lieu, Short Sales, Foreclosures, Deficiency Judgments & Receiverships


MAY 24 Consumer Loan Documentation Molly Stull Webinar 22

MAY 31 Compliance Series: Job-Specific Compliance Training for Lenders Susan Costonis Webinar 22

JUNE 5 Red Flags in Residential Appraisal Compliance S. Wayne Linder Webinar 22

JULY 12 Lenders Networking Council VariousDenver, COPhoenix, AZRock Spgs, WY

16

JULY 18Consumer Debt Series: Reducing Consumer Loan & Collection Losses: Workouts, Forbearance, Restructuring & More


JULY 19 Loan Review: Consumer, Commercial & Real Estate Ann Brode-Harner Webinar 22

AUGUST 8 Commercial Loan Application Danger Zones Susan Costonis Webinar 23

AUGUST 15Final Preparation for CFPB’s TRID Amendments, Effective October 1, 2018


AUGUST 16 Fair Lending Comparative File Review Ann Brode-Harner Webinar 23

SEPTEMBER 6Complying with Reg Z Rules for HELOCs: Disclosure, Documentation, Statements & Maintenance

Bill Elliott Webinar 23

SEPTEMBER 13Mortgage Lender Training Part 1: Life-of-Loan Reg B Requirements, Including Application, Monitoring & Disclosures


SEPTEMBER 19Consumer Debt Series: Maximizing Recoveries on Charged-Off Loans


OCTOBER 3 Proper Preparation of the TRID Loan Estimate & Closing Disclosure Steven Van Beek Webinar 23

OCTOBER 10Mortgage Lender Training Part 2: Mortgage Life-of-Loan: Processing, Underwriting & Notices


OCTOBER 18 Understanding Title Insurance Policies, Commitments & ALTA Endorsements



ManagementDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 11Board Secretary Training: Documenting Minutes, Corrections & Disagreements

Ann Brode-Harner Webinar 20

FEBRUARY 8 Credit Union Leadership Institute Alumni Workshop Various Phoenix, AZ 14

BEGINNING MARCH 6-7

Credit Union Leadership Institute VariousArizona Colorado Wyoming

13

BEGINNING MARCH 7-8

Chief Executive Institute VariousArizona Colorado Wyoming

10

APRIL 11Developing a Strong Risk Assessment for Enterprise Risk Management

Marcia Malzahn Webinar 21

APRIL 26-28 Mountain West Annual Meeting & Convention VariousColorado Springs, CO

19



MAY 16FFIEC Third-Party Risk Guidance: Appendix J for Vendor Business Continuity Issues & More

Branan Cooper Webinar 22

MAY 30 Increasing Fee Income Without Raising FeesDavid Carlson & Bryan Easley

Webinar 22

JUNE 12 Leadership Institute Alumni Workshop Various Casper, WY 14

JULY 17 Leadership Institute Alumni Workshop Various Denver, CO 14

AUGUST 22Stress Testing Your Loan Portfolio: Regulatory Expectations & Enhancing Credit Risk Management


SEPTEMBER 7-8 Economic Forum Various Sedona, AZ 19

SEPTEMBER 25 Vendor Outsourcing: Due Diligence, Contracts, Risks & Oversight Branan Cooper Webinar 23



OCTOBER 24 Member Business Lending: Risks, Rewards, Controls & Common Mistakes

Erica Crain Webinar 23

OCTOBER 30 Analyzing Common TRID Compliance Violations Steven Van Beek Webinar 23

NOVEMBER 1 Lenders Networking Council VariousDenver, COPhoenix, AZTucson, AZ

16

NOVEMBER 7Consumer Debt Series: Proper Repossession, Notice & Sale of Non-Real Estate Collateral


NOVEMBER 8 Lending to Churches & Other Nonprofit Organizations S. Wayne Linder Webinar 24

NOVEMBER 13Mortgage Lender Training Part 3: Mortgage Life-of-Loan: Decision-Making, Appraisals, Post-Closing Requirements


NOVEMBER 27 Your Borrower Has Died: Actions to Take, Mistakes to Avoid Elizabeth Fast Webinar 24

DECEMBER 12 Dealing with Joint Signers in Consumer & Real Estate Lending Bill Elliott Webinar 24



Operations DATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 3 Dealing with ACH Tax Refunds: Exceptions, Posting & Liabilities Michele L. Barlow Webinar 20

JANUARY 23 IRA Series: 2018 IRA & HSA Update & Hot Topics Frank J. LaLoggia Webinar 20

JANUARY 25Same Day ACH Final Phase, Effective March 15, 2018: Funds Availability Requirements

Jen Kirk Webinar 20

FEBRUARY 13 Countdown to New Reg E Prepaid Card Rules Effective April 1, 2018 Elizabeth Fast Webinar 20

MARCH 14 ACH Rules Update 2018 Jen Kirk Webinar 21



MARCH 22Completing the CTR Line-by-Line Effective May 28, 2018: Technical Changes, New Data Fields & Alternate Model Reporting


MARCH 29 IRA Series: IRA Overview: Traditional & Roth IRA & SEP Plans Frank J. LaLoggia Webinar 21

APRIL 4 BSA Special Risks: Policy, Law Enforcement & Regulator Issues Susan Costonis Webinar 21

APRIL 5 Dealing with Dormant Accounts, Unclaimed Property & Escheatment Elizabeth Fast Webinar 21

APRIL 12 Impact of Regulation CC Rule Changes on RDC & ACH Michele L. Barlow Webinar 21

APRIL 19 Top 25 Things to Know About Reg CC Changes Before July 1, 2018 Dawn Kincaid Webinar 21

MAY 1Handling Powers-of-Attorney & Living Trust Documents for Deposit Accounts & Loans


MAY 9 All You Need to Know About E-SIGN, E-Statements & E-Disclosures Nancy Flynn Webinar 21

MAY 10New Accounts Series: Opening Business Accounts: Entities, Documentatiohn, Authority & Regulatory Requirements




MAY 22ACH Error Resolution: Unauthorized, Authorization Revoked, or Stop Payment?


MarketingDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 18Navigating Compliance Issues for Promotions, Bonuses, Contests & Sweepstakes


FEBRUARY 15 Marketers Networking Council VariousDenver, COGrand Jct, CO Tucson, AZ

16

JUNE 14 Marketers Networking Council VariousCheyenne, WY Denver, COPhoenix, AZ

16

JUNE 21Marketing Series: Advertising Compliance for Electronic, Website, TV & Radio Promotions

Ann Brode-Harner Webinar 22

JUNE 28Maximizing Social Networking Platforms: Trends, Opportunities & Best Practices

Eric C. Cook Webinar 22

JULY 17Marketing Series: Developing, Maintaining & Sustaining Brand Loyalty

Ali Mandell Webinar 22

AUGUST 14Marketing Series: Advertising & the New Media Mix: What’s Right for Your Credit Union?

Ali Mandell Webinar 23

SEPTEMBER 20Marketing Series: Measuring the ROI of Your Digital Marketing Strategy

Eric C. Cook Webinar 23

OCTOBER 2 Marketing Summit Various Denver, COTucson, AZ 19


Operations DATE PROGRAM TITLE SPEAKER LOCATION PG

JUNE 12Overdraft Disclosure Requirements: Regulations, UDAAP & Legal Risks


JUNE 19Safe Deposit Issues: Drilling, Unpaid Rent, Death & Unclaimed Property


JUNE 20Reg E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation


JUNE 26 Notary Essentials, Legalities & Best Practices Elizabeth Fast Webinar 22

JUNE 27New Accounts Series: Opening Trust Accounts: Compliance, Documentation, Signing Authority & Deposit Insurance Issues


JULY 10IRA Series: Understanding IRA Beneficiary Designations, Death Distributions & Required Minimum Distributions


JULY 26Wire Transfer Security: Regulatory Guidance, Risk Management & Monitoring


JULY 31Electronic Business Records: Seven Steps for Effective & Compliant Management

Nancy Flynn Webinar 22

AUGUST 2 ACH Rules & Responsibilities for RDFIs Brittany Meger Webinar 22

AUGUST 23New Accounts Series: Opening Minor Accounts: Signature Cards, Access, Ownership


AUGUST 29 Managing Provisional Credit Under Reg E Elizabeth Fast Webinar 23

SEPTEMBER 5 Imaged Documents & Checks: Regulations & Legal Concerns Elizabeth Fast Webinar 23

OCTOBER 10-11 IRA School: Essentials & Advanced IRAs Chad Neumann Denver, CO 15

OCTOBER 11 New Accounts Series: Opening Accounts for Nonresident Aliens Dawn Kincaid Webinar 23

OCTOBER 16IRA Series: IRA Conversions, Recharacterizations & Excess Contributions


OCTOBER 17Payment Systems Rules & Regulations for ACH, Cards, Wires & Checks

Jen Kirk Webinar 23



NOVEMBER 1Form 1099 Reporting: Third-Party Vendors, Foreclosures, Debt Forgiveness & More


NOVEMBER 6 ACH Liabilities & Warranties for ODFIs: Reducing Your Exposure Brittany Meger Webinar 24

NOVEMBER 7-8 IRA School: Essentials & Advanced IRAs Chad Neumann Tucson, AZ 15

NOVEMBER 28 IRA Series: Top 10 IRA Rollover Mistakes Frank J. LaLoggia Webinar 24

DECEMBER 6 Improving Teller Performance: Head Teller Development Molly Stull Webinar 24

DECEMBER 13 Your Depositor Has Died: Actions to Take, Mistakes to Avoid Elizabeth Fast Webinar 24

DECEMBER 18 Closing or Changing Deposit Accounts for Consumers & Businesses Susan Costonis Webinar 24

DECEMBER 20 Handling Government ACH Payment Returns & Reclamations Michele L. Barlow Webinar 24


Security/FraudDATE PROGRAM TITLE SPEAKER LOCATION PG

FEBRUARY 21 Security Officer Reports to the Board: What is Required? Barry Thompson Webinar 20

MARCH 8 BSA Officer TrainingMary-Lou Heighes, Kathleen Neri

Phoenix, AZ 11




Jodi WeiserManager of Training and Education

[email protected]. 3280

Registration Instructions

Nicole Brusewitz, CUDE, CMPVP, Education and Events


Jaquetta WardDirector of Corporate Administration


Registration

Registration information is available online at www.mwcua.com/education.

Scholarships

The Mountain West Credit Union Foundation offers professional development scholarships for education and training events. For more information, go to www.mwcua.com/foundation.

Education/Events Staff

For questions regarding educational offerings call: 800-477-1697 and dial the four-digit extension of the team member listed below.

Diana Stoick, CUDEDirector of Events



Security/FraudDATE PROGRAM TITLE SPEAKER LOCATION PG

APRIL 10 BSA Officer TrainingMary-Lou Heighes, George Warnock

Denver, CO 11

JUNE 7 Forgeries, Counterfeits, Fraudulent EFTs & More: Who is Liable? Elizabeth Fast Webinar 22

AUGUST 21 Conducting the Annual Physical Security Review Barry Thompson Webinar 23

AUGUST 28 When ACH Fraud Occurs: ODFI & RDFI Responsibilities & Liabilities Elizabeth Fast Webinar 23

NOVEMBER 14Compliance Series: Robbery Preparedness: Requirements & Proven Strategies

Carol S. Dodgen Webinar 24

NOVEMBER 29 Managing & Mitigating Card-Not-Present Fraud Lee Wetherington Webinar 24

DECEMBER 19 BSA Officer Reports to the Board Molly Stull Webinar 24


Center for Credit Union Leadership

The Center for Credit Union Leadership, a division of the Mountain West Credit Union Foundation, combines new and existing leadership development programs to help create a unique set of programs designed to discover, develop, and actively promote the next generation of credit union leaders.

The Mountain West Credit Union Leadership Institute is an in-depth series of workshops designed to develop the talents and skills of emerging leaders within the credit union movement. It is performance based instruction that teaches the art of leadership with well-focused, guided practices that encourage interactive participation and discussions. Participants delve into real life case studies through interaction with peers while developing deep relationships that enhance and strengthen the credit union community. Private one-on-one mentoring/coaching sessions round out this program and give learners a path to continue their leadership journey. Application details and deadlines are available at www.mwcua.com/education/credit-union-leadership-institute/.

The Executive Leadership Program was created to find and develop the future leaders of the Credit Union Movement. This program is a complete five-year curriculum built to develop leaders specifically for the credit union industry. Candidates that are selected for the Executive Leadership Program will be funded for immersive instruction in organizational leadership, credit union philosophy, and credit union operations with mentoring and coaching from current credit union industry leaders. This program includes the Mountain West Credit Union Leadership Institute, Credit Union Development Education (CUDE) program, Western CUNA Management School, along with special mentoring and coaching programs. To explore further visit www.mwcua.com/felp.

The Chief Executive Institute is a Baldrige-based executive leadership program designed to help position credit unions for growth and leadership in a complex and ever-changing marketplace. This intensive curriculum is delivered in five, two-day classroom sessions plus two one-on-one coaching and mentoring sessions. The program is built to help develop a senior leader’s ability to capably and effectively lead the credit union towards achieving strategic goals, implement and communicate a clear vision, identify change and measure key processes, better manage organizational knowledge, align the workforce with its key skill sets, better understand how to meet member needs, and foster innovation. Through this advanced program, participants learn how to leverage the Baldrige Excellence Framework to transform their credit union into a dynamic, member-centric organization with greater focus on the credit union’s mission, vision, and values. Visit www.mwcua.com/cei for more details.

Great presentation. The speaker was exceptional. Great ideas to take back to my credit union and implement.


Course Descriptions

BSA Officer TrainingDATE /CITY March 8, 2018: Phoenix, AZ

April 10, 2018: Denver, CO

TIME 9:00 am – 4:00 pm

DESCRIPTION BSA Officers and others responsible for Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance need to keep abreast of important developments involving BSA/AML including revised regulations, advisories, guidance, and enforcement actions. This full day seminar provides new and experienced BSA officers not only the newest information as it relates to the Bank Secrecy Act and OFAC requirements, but also the fundamentals of the duties of being a BSA Officer.

This year’s programs will address upcoming issues related to the added “fifth pillar of compliance” the Customer Due Diligence requirements and Beneficial Ownership; enforcement actions against various entities including Western Union and a New York credit union; advisories on Cyber Crime, E-Mail Compromise and Prepaid Cards; SAR statistics; OFAC actions; FinCEN publications; and a deeper look into effective AML audits as they relate to the requirements of the BSA/AML program.

If you are new to BSA, or just want to reassure yourself that you’ve got everything covered, the program also addresses the duties and responsibilities of being responsible for the overall program at the credit union. FAQs with answers about common and not-so-common issues related to the filing of reports, investigations, timing, recordkeeping etc. will also be addressed.

Special Presentation! As part of the one-day BSA Officer Training, the IRS Criminal Investigation Office will present insightful information on Conducting & Documenting a SARs Investigation. George Warnock from the Denver office will join us in Colorado; Kathleen Neri from the Phoenix office will speak in Arizona.

Who Should Attend? This program has valuable information for BSA Officers, managers, and others who are responsible for setting up and monitoring their credit union’s BSA programs.

PRESENTERS Mary-Lou Heighes; Kathleen Neri (AZ only); and George Warnock (CO only)

COST $229

INCLUDES Instruction, materials, and lunch.

Cancellation Policy: Cancellation deadline and fee details are listed online for each event at www.mwcua.com.

Learning information about industry trends and the perspective from two well-seasoned credit union experts were the most valuable for me.


Compliance Lunch & LearnDATE/CITY Arizona:

February 7, 2018: Phoenix, AZ February 8, 2018: Tucson, AZMay 22, 2018: Phoenix, AZMay 23, 2018: Tucson, AZNovember 14, 2018: Tucson, AZNovember 15, 2018: Phoenix, AZ

Colorado:February 22, 2018: Denver, COMay 10, 2018: Grand Junction, COJune 7, 2018: Denver, COOctober 30, 2018: Denver, COOctober 31, 2018: Pueblo, CO

Wyoming: June 6, 2018: Casper, WYJuly 11, 2018: Lander, WY

TIME 11:30 am – 1:30 pm

DESCRIPTION Mountain West will be hosting several attorney-led Compliance Lunch & Learn sessions in 2018. The two-hour program includes a presentation, networking time, lunch and an open-forum discussion amongst attendees. Specific course topics will be posted on www.mwcua.com as details become available.

Who Should Attend? Credit union compliance professionals.

PRESENTERS Various

COST $35

INCLUDES Materials and lunch.


Course Descriptions

Not only were the topics and materials relevant and educational, but the opportunity to network with other credit union staff was great.



Course Descriptions

Credit Union Leadership InstituteDATE/CITY Arizona Co-hort:

March 6-7, 2018: Tucson, AZMay 2-3, 2018: Tucson, AZAugust 14-15, 2018: Phoenix, AZOctober 25-26, 2018: Phoenix, AZ

Colorado Co-hort:March 20-21, 2018: Denver, COMay 15-16, 2018: Denver, COJuly 31-August 1, 2018: Denver, COSeptember 18-19, 2018: Denver, CO

Wyoming Co-hort: March 13-14, 2018: Casper, WYMay 8-9, 2018: Casper, WYAugust 7-8, 2018: Casper, WYOctober 2-3, 2018: Casper, WY

TIME Start time varies; a full schedule is available upon request.

DESCRIPTION The Credit Union Leadership Institute is an exceptional in-depth series of workshops designed for credit union employees who show the ability to assume greater roles and responsibilities. It is performance based instruction that teaches the art of leadership with well-focused, guided practices that encourage interactive participation and discussions.

The positive impact on employee dynamics ignites a passion that keeps participants motivated as they develop the leader within. They will delve into real life case studies through interaction with peers developing deep relationships that enhance and strengthen the credit union community. Private one-on-one mentoring/coaching sessions are key to the individual’s success and thus the credit union’s success.

Benefits: The benefits of developing leaders directly relates to higher employee commitment, reduced turnover, higher morale, and increased productivity and profitability for credit unions. Improved accountability, stronger work ethic, better employee relations, greater retention and better conflict management are all a direct result of participating in the Credit Union Leadership Institute.

Who Should Attend? Open to non-CEOs only (do not have to be in a management position to be nominated)

PRESENTERS Dr. Olin Oedekoven, Deborah K. Robbins, Howard A. (Art) Dillon Jr., Robin Carlson, and Steven R. Mount

COST $3,300 per participant, plus travel (credit union scholarships available)

INCLUDESFour 2-day workshops, one-on-one coaching mentoring session with each participant at their office, graduation/recognition dinner, handouts, books, videos, lunches and networking dinner sessions.



Course Descriptions

Credit Union Leadership Institute Alumni WorkshopDATE/CITY February 8, 2018: Phoenix, AZ

June 12, 2018: Casper, WYJuly 17, 2018: Denver, CO

TIME 10:00 am – 4:00 pm

DESCRIPTION Designed to build on skills and instruction taught in the MWCUA Credit Union Leadership Institute, the alumni presentation and networking session will reinforce the importance of leadership principles, explore hot topics and share how you as leaders can impact your employees and community relationships for your organization. Join us for leadership development, networking with other graduates, and a dialogue on how to stay connected with alumni, as well as our new mentor program and the role of program ambassador.

Who Should Attend? All alumni of the MWCUA Credit Union Leadership Institute are encouraged to attend.

PRESENTER Various

COST $50

INCLUDES Presentation, networking and lunch.

Directors TrainingDATE/CITY Arizona

February 7, 2018: Phoenix, AZ February 8, 2018: Tucson, AZ

Colorado June 7, 2018 – Denver, CO

Wyoming June 6, 2018 – Casper, WY

TIME 4:30 pm – 7:00 pm

DESCRIPTION The expectations of a credit union board of directors and supervisory committee members are increasingly complex. With the increased focus on compliance-related issues by the regulators, staying informed on what changes are coming and where the regulatory focus will be is more important now than ever. To better understand your role in the financial and regulatory environment, credit union directors will have an opportunity to learn from an expert on a topic important to their role with the credit union while also having the opportunity to network with other board members from other credit unions. Specific course topics will be posted on www.mwcua.com as details become available.

Who Should Attend? Credit union members, board of directors and supervisory committee members.

PRESENTERS Julie A. Kappenman

COST $79 for the first registration. A $15/person discount will be applied to each attendee after the first one registered. Multiple attendees must be from the same credit union and registered at the same time.

INCLUDES Instruction, materials and a light dinner.



Course Descriptions

Human Resources/Trainers Lunch & LearnDATE/CITY March 27, 2018: Chandler, AZ

April 5, 2018: Denver, CO

TIME 11:30 am – 1:30 pm

DESCRIPTION Plan to attend a Human Resources/Trainer Lunch & Learn session, where you’ll have an opportunity to learn new information, network with your peers, enjoy lunch and participate in an open-forum discussion. Specific course topics will be posted on www.mwcua.com as details become available.

Who Should Attend? Credit union HR and training professionals.

PRESENTER Various

COST $35

INCLUDES Materials and lunch.

IRA School: Essentials & Advanced IRAsDATE/CITY October 10-11, 2018: Denver, CO

November 7-8, 2018: Tucson, AZ

TIME 9:00 am – 4:30 pm

DESCRIPTION IRA Essentials:IRA Essentials course will give attendees a solid foundation of IRA knowledge. Exercises are included throughout the day to help participants apply information to job-related situations. Attendees will leave this session able to work with IRA owners and process basic IRA transactions with confidence. This is a beginner’s session; no previous IRA knowledge is assumed. Attendees should bring a calculator to class.

Who Should Attend? You should attend this seminar if you need to learn the basics of Traditional and Roth IRAs or want an updated, general refresher on IRA rules.

Advanced IRAs: Advanced IRAs builds on the learners’ knowledge of IRA basics to help them address some of the more complex IRA issues they handle at the credit union. This is an advanced session; previous IRA knowledge is assumed. The instructor uses real-world exercises to help participants apply information to job-related situations.

Who Should Attend? You should attend this seminar if you are an IRA administrator, or member services personnel who has working knowledge of basic IRA operations or wishes to expand your expertise and provide enhanced customer service; or are a compliance specialist with procedural oversight of IRA policies and practices.

PRESENTER Chad Neumann

COST $229 per day, $418 both days




Course Descriptions

Networking Council – Lenders DATE/CITY March 22, 2018: Casper, WY; Denver, CO & Phoenix, AZ

May 17, 2018: Denver, CO; Grand Junction, CO & Tucson, AZJuly 12, 2018: Denver, CO; Phoenix, AZ & Rock Springs, WYNovember 1, 2018: Denver, CO; Phoenix, AZ & Tucson, AZ

TIME Start time varies

DESCRIPTION Members of this council will stay on top of matters affecting the lending industry by having access to a wealth of information through networking with fellow credit union lenders. This council is not just about lending issues. It’s about getting prepared for new opportunities and concerns facing credit unions now through peer support and resources in lending strategies that will help bolster interest in the industry.

Who Should Attend? Credit union lending professionals.

PRESENTER Facilitated by an association staff member or credit union professional.

COST $25 per session.

INCLUDES Networking and continental breakfast.

Networking Council – Marketers DATE/CITY February 15, 2018: Denver, CO; Grand Junction, CO & Tucson, AZ

June 14, 2018: Cheyenne, WY; Denver, CO & Phoenix, AZ

TIME Start time varies

DESCRIPTION The Marketers Networking Council provides professionals in the marketing, communications, media relations and public relations fields the opportunity to network and share the challenges and successes promoting their credit union’s products and services. The Council is interactive and belongs to the members as an outlet and a source for solving problems that will further the success of credit unions.

Who Should Attend? Credit union marketing professionals.

PRESENTER Facilitated by an association staff member or credit union professional.

COST $25 per session.

INCLUDES Networking and continental breakfast.


Regulatory Compliance School DATE/CITY September 12-13, 2018: Denver, CO

September 26-27, 2018: Phoenix, AZ

TIME 9:00 am – 4:00 pm

DESCRIPTION As a credit union compliance professional, you face a complex regulatory environment and challenging compliance issues. Plan to attend the Mountain West Regulatory Compliance School taught by compliance experts, who will provide you with a solid understanding of the regulations and laws affecting your regulatory compliance responsibilities.

This 2-day program will provide you with the latest information regarding operational compliance issues, and update you on current areas of concern expressed by regulators and examiners. Plan to attend this important program so you can stay up-to-date with the latest compliance regulations and ensure your credit union is operating within the current laws.

You’ll walk away with an overview of hot topics, regulatory updates and proposed regulations and the knowledge of how to address these regulatory compliance changes in your credit union.

Who Should Attend? Credit union compliance professionals.

PRESENTER Bruce Jolly and David Reed

COST $239 per day, $438 both days



Course Descriptions

Love the in-person training for the networking and I think it offers more value.



Course Descriptions

Supervisory Committee TrainingDATE/CITY Arizona

February 6, 2018: Phoenix, AZ

Colorado February 22, 2018: Denver, CO

Wyoming June 5, 2018: Casper, WY

TIME 4:30 pm – 7:00 pm

DESCRIPTION Supervisory Committees play a crucial role in safeguarding your member’s assets. Now more than ever the supervisory committee is essential in maintaining strong internal controls. This training will take you beyond the Supervisory Committee’s basic roles and responsibilities and focus on managing and performing the supervisory committee activities. It will include discussion on working with internal and external auditors, management and examiners as well as insight on high risk areas to be aware of within your credit union. Intended for experienced as well as new supervisory committee members, this training will provide you with a deeper understanding of your role as a supervisory committee member and tools to better manage your activities. Topics covered:- Compliance issues- Working with management, internal and external auditors- Prioritizing ongoing audit work- Complaints- Tools for completing, documenting and reporting ongoing audit work

Who Should Attend? Credit union supervisory committee members.

PRESENTER Julie A. Kappenman

COST$79 for the first registration. A $15/person discount will be applied to each attendee after the first one registered. Multiple attendees must be from the same credit union and registered at the same time.

INCLUDES Instruction, materials and a light dinner.

The speaker is amazing and thought provoking.


Conferences

Below is a list of events and conferences sponsored by various credit union organizations.

CUNA Governmental Affairs Conference (GAC)DATE February 25-March 1, 2018

LOCATION Washington, DC

DESCRIPTION CUNA GAC is the premier event for political impact in the credit union industry, gathering thousands of industry leaders to remind policymakers and regulators why credit unions are Americans’ best financial partners. You’ll make new connections with credit union leaders from across the country and cutting-edge exhibitors.

MORE INFO www.events.cuna.org/gac

Mountain West Credit Union Association Annual Meeting & ConventionDATE April 26-28, 2018

LOCATION Colorado Springs, CO

DESCRIPTION The largest gathering of credit union executives and board members from the Mountain West region convene each year at the Mountain West Annual Meeting & Convention. Attendees will join keynote sessions from thought leaders in business and industry, network with fellow credit union leaders, explore key regulatory, technology and compliance issues in breakout sessions, as well as learn about new products an d services by connecting with exhibitors.

MORE INFO www.mwcua.com/am

America’s Credit Union ConferenceDATE June 28 – July 1, 2018

LOCATION Boston, MA

DESCRIPTION Top credit union leaders will meet in Boston, MA to take part in the America’s Credit Union Conference and World Credit Union Conference. This conference is an opportunity for you and your team to take part in igniting the credit union spirit throughout the United States.

MORE INFO www.cuna.org/acuc

World Council of Credit Union’s Conference DATE July 15 - 18, 2018

LOCATION Singapore

DESCRIPTION Join the World Council of Credit Unions as we head to Singapore for the 2018 World Credit Union Conference. Credit union professionals from around the globe will gather in this global financial center from July 15 -18.

MORE INFO www.wcuc.org

Economic ForumDATE September 7-8, 2018

LOCATION Sedona, AZ

DESCRIPTION Join your peers to find out what state and national economists are predicting for 2019 and what national and state regulations are looking at this year. Credit Union CEO’s, CFO’s, board members and anyone interested in the state of our economy in the future should plan to attend this event.

MORE INFO www.mwcua.com/econforum

Marketing SummitDATE October 2, 2018

LOCATION Denver, CO & Tucson, AZ

DESCRIPTION Credit union marketing professionals will convene for this one-day exchange of knowledge and new ideas in a multi-city format.

MORE INFO www.mwcua.com/mktgsummit

CEO/Board Chair SummitDATE October 10, 2018

LOCATION Las Vegas, NV

DESCRIPTION An exclusive conference for credit union board chairmen and CEO’s only to look deep into organizational and governance topics.

MORE INFO www.mwcua.com/cbd

Directors ConferenceDATE October 11-12, 2018

LOCATION Las Vegas, NVDESCRIPTION This conference provides credit union board

members with an opportunity to develop skills for exemplary governance within their role on the credit union board. Whether a new or seasoned director, your attendance at this conference will provide you with information and insights to further your strategic leadership skills.

MORE INFO www.mwcua.com/cbd


Train with national thought-leaders in the credit union industry without ever having to leave your credit union. Webinars allow credit unions to train staff by participating in live webcasts through their web browser and listening to audio through their telephone or computer speakers. Or, by purchasing a recorded session, you can train your staff on-demand by computer, iPad, iPhone or Android. Select one of three registration options.

1. LIVE WEBINAR: 90 Minutes – $200 per connection (multiple people may attend)

2. RECORDED WEBINAR & FREE DIGITAL DOWNLOAD – $200 A recording of the live event including audio, visuals, and handouts. Link may be distributed throughout your credit union to train multiple people as well as downloaded for future use.

3. BOTH LIVE AND RECORDED WEBINAR – $250

JANUARY

DATE TITLE PRESENTER

1/3/2018 Dealing with ACH Tax Refunds: Exceptions, Posting & Liabilities Michele L. Barlow

1/4/2018 Top Issues for 2017 HMDA Reporting: Due March 1, 2018 Susan Costonis

1/9/2018Supervisory Committee & Board Training: Accessing, Understanding & Using Call Reports

David A. Reed

1/10/2018 Loan Underwriting 101: Interviewing, Credit Reports, Debt Ratios & Regulation B Tommy Troyer

1/11/2018 Board Secretary Training: Documenting Minutes, Corrections & Disagreements Ann Brode-Harner

1/17/2018Consumer Debt Series: Credit Reporting & Delinquent Accounts: Disputes, Revisions, Recent Guidance & More

David A. Reed

1/18/2018 Navigating Compliance Issues for Promotions, Bonuses, Contests & Sweepstakes Steven Van Beek

1/23/2018 IRA Series: 2018 IRA & HSA Update & Hot Topics Frank J. LaLoggia

1/24/2018 Preparing for a Military Lending Act Audit Steven Van Beek

1/25/2018Same Day ACH Final Phase, Effective March 15, 2018: Funds Availability Requirements

Jen Kirk

1/30/2018 Compliance Series: Job-Specific Compliance Training for the Frontline Mary-Lou Heighes

1/31/2018 Understanding Personal Tax Returns Part 1: Schedules A, B, C & D Tim Harrington

FEBRUARY


2/1/2018 Exercising the Right of Setoff on Deposit Accounts & Loans Elizabeth Fast

2/6/2018Fair Lending Challenges for HMDA Data Rule Changes: Expanded Data Fields & Lending Practices

Susan Costonis

2/7/2018 Cyber Series: Emerging Technologies 2018: What Are They & Do They Matter? Lee Wetherington

2/8/2018 Simplifying the Compliance Function: Tools & Checklists to Keep You on Track Molly Stull

2/13/2018 Countdown to New Reg E Prepaid Card Rules Effective April 1, 2018 Elizabeth Fast

2/14/2018Preparing for the New Mortgage Servicing Rules: Final Implementation Date, April 19, 2018

Steven Van Beek

2/15/2018 Director Series: Directors’ Role & Responsibilities When a Data Breach Occurs Randall J. Romes

2/21/2018 Security Officer Reports to the Board: What is Required? Barry Thompson

2/22/2018New Accounts Series: Opening Consumer Accounts: Regulations, CDD & Documentation

Dawn Kincaid

2018 Webinars

CHEAPER BY THE DOZEN: Order 12 webinars in one year (including archived programs), and your credit union will automatically receive a complimentary certificate for a free webinar!


2018 Webinars

2/27/2018 Understanding Personal Tax Returns Part 2: Schedules E & F Tim Harrington

2/28/2018 CECL Rule Overview: Preparation, Planning & Data Collection Tommy Troyer

MARCH


3/1/2018 Supervisory Committee Overview: Rules, Regulations & Best Practices David A. Reed

3/6/2018 New Accounts Series: Opening Deposit Accounts for Nonprofit Organizations Mary-Lou Heighes

3/7/2018Consumer Debt Series: Managing Chapter 7 & 13 Consumer Bankruptcies: Special Rules, Cramdowns & Risks

Elizabeth Fast

3/8/2018Revisiting CDD Policies & Procedures to Include Beneficial Ownership Rule Changes Effective May 11, 2018

Dawn Kincaid

3/13/2018Developing & Managing Employee Performance Through Effective Recruiting, Onboarding & Coaching

Kay Robinson

3/14/2018 ACH Rules Update 2018 Jen Kirk

3/15/2018 Flood Insurance Compliance Review & Update 2018 Ann Brode-Harner

3/20/2018 Call Report Series: Recent Call Report Changes & Top 10 Errors Stephen J.M. Schiltz

3/21/2018 Compliance & Legal Risks in Mobile Banking: Rules & Security Requirements Elizabeth Fast

3/22/2018Completing the CTR Line-by-Line Effective May 28, 2018: Technical Changes, New Data Fields & Alternate Model Reporting

Dawn Kincaid

3/27/2018 Development of Real Estate Evaluations & Validating Existing Appraisals Aaron Lewis

3/28/2018 Collections & the Servicemember: From the MLA to SCRA David A. Reed

3/29/2018 IRA Series: IRA Overview: Traditional & Roth IRA & SEP Plans Frank J. LaLoggia

APRIL


4/3/2018 Cyber Series: FFIEC Cyber Security Assessment Tool: Issues & Answers Randall J. Romes

4/4/2018 BSA Special Risks: Policy, Law Enforcement & Regulator Issues Susan Costonis

4/5/2018 Dealing with Dormant Accounts, Unclaimed Property & Escheatment Elizabeth Fast

4/10/2018 Small Business Lending: Identifying Potential Credit Problems S. Wayne Linder

4/11/2018 Developing a Strong Risk Assessment for Enterprise Risk Management Marcia Malzahn

4/12/2018 Impact of Regulation CC Rule Changes on RDC & ACH Michele L. Barlow

4/17/2018 How to Complete & File UCC-1 Financing Statements Elizabeth Fast

4/18/2018Compliance Series: Compliance Rules All Staff Must Know: Red Flags for Identity Theft, Bribery, Privacy & Ethical Considerations

David A. Reed

4/19/2018 Top 25 Things to Know About Reg CC Changes Before July 1, 2018 Dawn Kincaid

4/25/2018 Director Series: Overseeing Credit Union Performance: The Role of Audit Gary J. Young4/26/2018 Denied Loan Requirements: Consumer, Commercial & Real Estate Ann Brode-Harner

MAY


5/1/2018Handling Powers-of-Attorney & Living Trust Documents for Deposit Accounts & Loans

Elizabeth Fast

5/2/2018 Understanding & Using Global Cash Flow in Underwriting Consumer Loans Tim Harrington

5/3/2018 Finance Charges: Getting It Right! Bill Elliott

5/8/2018 Analyzing TRID Tolerance Cures: Clarifying the Confusion Steven Van Beek5/9/2018 All You Need to Know About E-SIGN, E-Statements & E-Disclosures Nancy Flynn

5/10/2018New Accounts Series: Opening Business Accounts: Entities, Documentation, Authority & Regulatory Requirements

Mary-Lou Heighes


2018 Webinars

5/15/2018IRA Series: Current IRA Issues, Including Divorce, IRS Levies, Bankruptcies & Creditor Claims

Frank J. LaLoggia

5/16/2018FFIEC Third-Party Risk Guidance: Appendix J for Vendor Business Continuity Issues & More

Branan Cooper

5/17/2018 Top Escrow Compliance Exam Issues, FAQs & Field Audits Ann Brode-Harner

5/22/2018 ACH Error Resolution: Unauthorized, Authorization Revoked, or Stop Payment? Michele L. Barlow

5/23/2018Consumer Debt Series: Real Estate Loan Workouts, Deeds in Lieu, Short Sales, Foreclosures, Deficiency, Judgments & Receiverships

Elizabeth Fast

5/24/2018 Consumer Loan Documentation Molly Stull

5/30/2018 Increasing Fee Income Without Raising FeesDavid Carlson & Bryan Easley

5/31/2018 Compliance Series: Job-Specific Compliance Training for Lenders Susan Costonis

JUNE


6/5/2018 Red Flags in Residential Appraisal Compliance S. Wayne Linder

6/6/2018 Call Report Series: Call Report Advanced Lending Schedules Stephen J.M. Schiltz

6/7/2018 Forgeries, Counterfeits, Fraudulent EFTs & More: Who is Liable? Elizabeth Fast

6/12/2018 Overdraft Disclosure Requirements: Regulations, UDAAP & Legal Risks Steven Van Beek

6/13/2018 Cyber Series: Beginning IT Officer Training Randall J. Romes

6/14/2018 Understanding Employee Leave Policies Diane Pape Reed

6/19/2018 Safe Deposit Issues: Drilling, Unpaid Rent, Death & Unclaimed Property Elizabeth Fast

6/20/2018Reg E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation

Michele L. Barlow

6/21/2018Marketing Series: Advertising Compliance for Electronic, Website, TV & Radio Promotions

Ann Brode-Harner

6/26/2018 Notary Essentials, Legalities & Best Practices Elizabeth Fast

6/27/2018New Accounts Series: Opening Trust Accounts: Compliance, Documentation, Signing Authority & Deposit Insurance Issues

Mary-Lou Heighes

6/28/2018 Maximizing Social Networking Platforms: Trends, Opportunities & Best Practices Eric C. Cook

JULY


7/10/2018IRA Series: Understanding IRA Beneficiary Designations, Death Distributions & Required Minimum Distributions

Frank J. LaLoggia

7/12/2018 Auditing Your Loan Portfolio: Consumer, Commercial & Real Estate Michael Brode7/17/2018 Marketing Series: Developing, Maintaining & Sustaining Brand Loyalty Ali Mandell

7/18/2018Consumer Debt Series: Reducing Consumer Loan & Collection Losses: Workouts, Forbearance, Restructuring & More

Elizabeth Fast

7/19/2018 Loan Review: Consumer, Commercial & Real Estate Ann Brode-Harner

7/25/2018 Director Series: Assessing Credit Risk for Directors Gary J. Young

7/26/2018 Wire Transfer Security: Regulatory Guidance, Risk Management & Monitoring Dawn Kincaid7/31/2018 Electronic Business Records: Seven Steps for Effective & Compliant Management Nancy Flynn

AUGUST


8/2/2018 ACH Rules & Responsibilities for RDFIs Brittany Meger

8/7/2018CECL: Making Strategic Decisions Regarding Methodologies, Processes & Governance

Tommy Troyer


2018 Webinars

8/8/2018 Commercial Loan Application Danger Zones Susan Costonis

8/9/2018 Cyber Series: Expanding & Improving Your Required IT Risk Assessment Program Randall J. Romes

8/14/2018Marketing Series: Advertising & the New Media Mix: What’s Right for Your Credit Union?

Ali Mandell

8/15/2018 Final Preparation for CFPB’s TRID Amendments, Effective October 1, 2018 Steven Van Beek

8/16/2018 Fair Lending Comparative File Review Ann Brode-Harner

8/21/2018 Conducting the Annual Physical Security Review Barry Thompson

8/22/2018Stress Testing Your Loan Portfolio: Regulatory Expectations & Enhancing Credit Risk Management

Tommy Troyer

8/23/2018New Accounts Series: Opening Minor Accounts: Signature Cards, Access, Ownership

Susan Costonis

8/28/2018 When ACH Fraud Occurs: ODFI & RDFI Responsibilities & Liabilities Elizabeth Fast

8/29/2018 Managing Provisional Credit Under Reg E Elizabeth Fast

8/30/2018 Compliance Series: Regulatory Requirements for the Board & Senior Management Dawn Kincaid

SEPTEMBER


9/5/2018 Imaged Documents & Checks: Regulations & Legal Concerns Elizabeth Fast

9/6/2018Complying with Reg Z Rules for HELOCs: Disclosure, Documentation, Statements & Maintenance

Bill Elliott

9/11/2018 New BSA Officer Training: Requirements & Real-Life Scenarios Bill Elliott

9/13/2018Mortgage Lender Training Part 1: Life-of-Loan Reg B Requirements, Including Application, Monitoring & Disclosures

Susan Costonis

9/18/2018 Director Series: Board Governance Essentials Kevin Smith

9/19/2018 Consumer Debt Series: Maximizing Recoveries on Charged-Off Loans David A. Reed

9/20/2018 Marketing Series: Measuring the ROI of Your Digital Marketing Strategy Eric C. Cook

9/25/2018 Vendor Outsourcing: Due Diligence, Contracts, Risks & Oversight Branan Cooper

9/26/2018 Managing the Employment Termination Process: Before, During & After Diane Pape Reed

9/27/2018 Compliance Officer Training: Risk Assessments, Monitoring & Testing Molly Stull

OCTOBER


10/2/2018 Call Report Series: Call Reports & Financial Statements & Schedules B-E Stephen J.M. Schiltz

10/3/2018 Proper Preparation of the TRID Loan Estimate & Closing Disclosure Steven Van Beek10/4/2018 The Fair Labor Standards Act: Dos & Don’ts of Exempt & Nonexempt Pay Issues Kay Robinson

10/9/2018 Cyber Series: Cyber Threats: Prevention, Detection & Response Veronica Madsen

10/10/2018Mortgage Lender Training Part 2: Mortgage Life-of-Loan: Processing, Underwriting & Notices

Susan Costonis

10/11/2018 New Accounts Series: Opening Accounts for Nonresident Aliens Dawn Kincaid

10/16/2018 IRA Series: IRA Conversions, Recharacterizations & Excess Contributions Frank J. LaLoggia

10/17/2018 Payment Systems Rules & Regulations for ACH, Cards, Wires & Checks Jen Kirk

10/18/2018 Understanding Title Insurance Policies, Commitments & ALTA Endorsements Elizabeth Fast

10/24/2018 Member Business Lending: Risks, Rewards, Controls & Common Mistakes Erica Crain10/25/2018 Best Practices for a Successful Internal Audit Bryan W. Mogensen

10/30/2018 Analyzing Common TRID Compliance Violations Steven Van Beek

10/31/2018 Compliance Series: Job-Specific Compliance Training for Deposit Operations Molly Stull


2018 Webinars

To learn more, visit mwcua.com/education/webinars.

NOVEMBER


11/1/2018Form 1099 Reporting: Third-Party Vendors, Foreclosures, Debt Forgiveness & More

Elizabeth Fast

11/6/2018 ACH Liabilities & Warranties for ODFIs: Reducing Your Exposure Brittany Meger

11/7/2018Consumer Debt Series: Proper Repossession, Notice & Sale of Non-Real Estate Collateral

Elizabeth Fast

11/8/2018 Lending to Churches & Other Nonprofit Organizations S. Wayne Linder

11/13/2018Mortgage Lender Training Part 3: Mortgage Life-of-Loan: Decision-Making, Appraisals, Post-Closing Requirements

Susan Costonis

11/14/2018 Compliance Series: Robbery Preparedness: Requirements & Proven Strategies Carol S. Dodgen

11/15/2018 Identifying Red Flags in Board Reports Molly Stull

11/27/2018 Your Borrower Has Died: Actions to Take, Mistakes to Avoid Elizabeth Fast

11/28/2018 IRA Series: Top 10 IRA Rollover Mistakes Frank J. LaLoggia

11/29/2018 Managing & Mitigating Card-Not-Present Fraud Lee Wetherington

DECEMBER


12/4/2018Cyber Series: Compliance Questions & Issues in Deploying Mobile Remote Deposit Capture

Michele L. Barlow

12/5/2018 Auditing for HMDA Compliance, Including New Data Collection Rules Susan Costonis

12/6/2018 Improving Teller Performance: Head Teller Development Molly Stull

12/11/2018 Call Report Series: Auditing Call Reports Dean Rohne

12/12/2018 Dealing with Joint Signers in Consumer & Real Estate Lending Bill Elliott

12/13/2018 Your Depositor Has Died: Actions to Take, Mistakes to Avoid Elizabeth Fast

12/18/2018 Closing or Changing Deposit Accounts for Consumers & Businesses Susan Costonis

12/19/2018 BSA Officer Reports to the Board Molly Stull

12/20/2018 Handling Government ACH Payment Returns & Reclamations Michele L. Barlow

The content was absolutely perfect.


2018 Special Webinar Series

In 2018, we will offer eight specialized webinar series. Each series contains four or six topic-specific webinars—which can be accessed live or on demand—at a discounted rate. The webinars contained within each series can still be accessed individually, but by registering for an entire series, you will gain access to a package of webinars at a discounted rate. The webinar series for 2018 include Compliance Series, Consumer Debt Series, Cyber Series, IRA Series, New Accounts Series, Call Report Series, Director Series, and Marketing Series.

Compliance SeriesRegardless of your role, it is imperative to learn the necessary, and often confusing, steps to keep yourself and your institution out of the compliance “penalty box.” The Compliance Series (6 sessions) will address various compliance issues, which touch every part of your financial institution. This series is the perfect training to keep your entire staff and board up-to-date on the most important topics in every area of your organization.

1/30/2018 Job-Specific Compliance Training for the Frontline

4/18/2018 Compliance Rules All Staff Must Know: Red Flags for Identity Theft, Bribery, Privacy & Ethical Considerations

5/31/2018 Job-Specific Compliance Training for Lenders

8/30/2018 Regulatory Requirements for the Board & Senior Management

10/31/2018 Job-Specific Compliance Training for Deposit Operations

11/14/2018 Robbery Preparedness: Requirements & Proven Strategies

Consumer Debt SeriesThe Consumer Debt Series (6 sessions) will cover how to minimize losses to your financial institution by employing the latest and most effective methods to work through your delinquent or charged-off loans. Whether it’s the early stages of a delinquent loan with a cooperative borrower, or you have received a bankruptcy notice, this series will provide the broad knowledge needed to make informed, effective decisions about the best approach.

1/17/2018 Credit Reporting & Delinquent Accounts: Disputes, Revisions, Recent Guidance & More

3/7/2018 Managing Chapter 7 & 13 Consumer Bankruptcies: Special Rules, Cramdowns & Risks

5/23/2018Real Estate Loan Workouts, Deeds in Lieu, Short Sales, Foreclosures, Deficiency Judgments & Receiverships

7/18/2018 Reducing Consumer Loan & Collection Losses: Workouts, Forbearance, Restructuring & More

9/19/2018 Maximizing Recoveries on Charged-Off Loans

11/7/2018 Proper Repossession, Notice & Sale of Non-Real Estate Collateral


SERIES PRICING - 6 WEBINAR SERIES$1,000* for the entire series (Live OR Recorded)

A Savings of $200!$1,250* for the entire series (Live AND Recorded)

A Savings of $250

SERIES PRICING - 4 WEBINAR SERIES$720* for the entire series (Live OR Recorded)

A Savings of $80!$900* for the entire series (Live AND Recorded)

A Savings of $100


Cyber SeriesThe Cyber Series (6 sessions) is designed to give IT professionals the tools needed to stay ahead of today’s cyber threats. Designed for today’s IT professional, this series will provide the tools needed to foster innovation, address threats, and remain compliant in the rapidly changing world of information technology and security.

2/7/2018 Emerging Technologies 2018: What Are They & Do They Matter?

4/3/2018 FFIEC Cyber Security Assessment Tool: Issues & Answers

6/13/2018 Beginning IT Officer Training

8/9/2018 Expanding & Improving Your Required IT Risk Assessment Program

10/9/2018 Cyber Threats: Prevention, Detection & Response

12/4/2018 Compliance Questions & Issues in Deploying Mobile Remote Deposit Capture

IRA SeriesThe IRA Series (6 sessions) starts with a summary of the most important IRA and HSA updates. From there, it will provide a broad overview of the most common types of IRAs, including traditional, Roth, qualified rollovers, and SEPs. Then dig deeper into more specific topics such as handling conversions, distributions, and life events, such as bankruptcy and divorce. Using the knowledge and tools learned from this series, you will be able to guide accountholders to the IRA-related products and services that are best for them.

1/23/2018 2018 IRA & HSA Update & Hot Topics

3/29/2018 IRA Overview: Traditional & Roth IRA & SEP Plans

5/15/2018 Current IRA Issues, Including Divorce, IRS Levies, Bankruptcies & Creditor Claims

7/10/2018 Understanding IRA Beneficiary Designations, Death Distributions & Required Minimum Distributions

10/16/2018 IRA Conversions, Recharacterizations & Excess Contributions

11/28/2018 Top 10 IRA Rollover Mistakes

New Accounts SeriesThe New Accounts Series (6 sessions) is specially designed to give your frontline staff the knowledge and confidence to open a variety of deposit accounts in the most efficient and compliant manner possible. Whether opening a consumer deposit account or a multi-entity business account, this series will provide your staff with the skills and knowledge to confidently and efficiently handle a variety of new account scenarios.

2/22/2018 Opening Consumer Accounts: Regulations, CDD & Documentation

3/6/2018 Opening Deposit Accounts for Nonprofit Organizations

5/10/2018 Opening Business Accounts: Entities, Documentation, Authority & Regulatory Requirements

6/27/2018 Opening Trust Accounts: Compliance, Documentation, Signing Authority & Deposit Insurance Issues8/23/2018 Opening Minor Accounts: Signature Cards, Access, Ownership

10/11/2018 Opening Accounts for Nonresident Aliens

Call Report SeriesPreparing your institution’s Call Report involves careful data compilation and complex calculations. The Call Report Series (4 sessions) will provide useful information for correctly completing your institution’s Call Report. This series of webinars will provide the most efficient and accurate ways to complete this form.

3/20/2018 Recent Call Report Changes & Top 10 Errors6/6/2018 Call Report Advanced Lending Schedules

10/2/2018 Call Reports & Financial Statements & Schedules B-E

12/11/2018 Auditing Call Reports





Director SeriesWhether you are new to your role as a director or are a seasoned board member, your expertise in areas such as credit, security, audit, and capital planning is more valuable than ever. The Director Series (4 sessions) will focus on how to maximize your impact as a director at your financial institution. Round out your knowledge of today’s hot-button issues with this informative series.

2/15/2018 Directors’ Role & Responsibilities When a Data Breach Occurs

4/25/2018 Overseeing Credit Union Performance: The Role of Audit

7/25/2018 Assessing Credit Risk for Directors

9/18/2018 Board Governance Essentials

Marketing SeriesGetting your message to the right audience using the right media is more challenging than ever in today’s constantly-changing world of marketing. Whether developing brand loyalty, measuring the return on your marketing dollar, or ensuring that your marketing efforts pass regulatory scrutiny, today’s marketing professional must work hard to stay ahead of the curve. The Marketing Series (4 sessions) will give your financial institution access to the latest marketing techniques and compliance considerations.

6/21/2018 Advertising Compliance for Electronic, Website, TV & Radio Promotions

7/17/2018 Developing, Maintaining & Sustaining Brand Loyalty

8/14/2018 Advertising & the New Media Mix: What’s Right for Your Credit Union?

9/20/2018 Measuring the ROI of Your Digital Marketing Strategy

* Discounted pricing is only available to those credit unions that sign up for an entire series at one time and by June 30, 2018. Otherwise regular pricing will apply. Webinar series do not qualify for the Cheaper by the Dozen promotion.

Register for a complete series and save! Visit www.mwcua.com/education/webinars for more information.

The speakers’ insight into what they’ve seen and some of their suggestions make the content more interesting and engaging.


National Certification Programs

CUNA’s self-study learning is a flexible, affordable way to strengthen current abilities and enhance opportunities for advancement. Courses are provided in print and online formats, and college credit options and recognition opportunities are available. For proven results, exams are offered for every course, as well as a number of designations across multiple credit union disciplines. Let others know you are a professional who has successfully demonstrated a deep understanding in your area of expertise.

Certificate Programs:Whether you’re online with CUNA Professional Development Online (CPD Online) or using their print courses, the best on-demand, flexible, self-study credit union training is at your fingertips. For proven results, exams are offered for every course, as well as a number of designations across multiple credit union disciplines.

CU Advance is an interactive, competency-based learning program offered through CPD Online. Learners take courses based on their own personal competencies, knowledge, training and experience. Each CU Advance learning module consists of 5-6 courses. Each course is designed to provide 20-30 minutes of optimum learning enjoyment. CU Advance offers a uniquely difference learning experience because it has:

• Blended learning that incorporates a variety of delivery channels including print, audio, video, web and instructor-led.

• Learner-directed courses that give your employees the flexibility to take modules in any order and test out of courses with pre-tests.

• Competency-driven career pathing built to help learners move toward the career path of their choice within the credit union.

• Experiential learning, including interactive exercises, community chat rooms, field trips to additional resources, practice activities, simulations, case studies and printed materials.

STAR and MERIT offer practical job-specific training courses designed to develop staff to their top performance potential. These traditional courses are offered in both print and online formats to make learning easy. One final exam per course provides the student the opportunity to test their knowledge.

Designation Programs:Bank Secrecy Act Compliance Specialist (BSACS)Certified Credit Union Executive (CCUE)Certified Credit Union Financial Counselor (CCUFC)Certified Credit Union Internal Auditor (CCUIA)Certified Credit Union Volunteer (CCUV)Credit Union Business Development Professional (CUBDP) Certified Credit Union Investments Professional (CCUIP)Credit Union Business Lending Professional (CUBLP)Credit Union Compliance Expert (CUCE)Credit Union Certified Marketing Executive (CUCME)Credit Union Enterprise Risk Management Expert (CUERME)Credit Union HR Compliance Professional (CUHRCP)

To learn more and to order courses go to www.cuna.org, and visit the Training & Events tab.

100% CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact CUNA for a full refund or credit.


Instructor Bios

Robin CarlsonLeadership Consultant, Peregrine Leadership Institute

Robin Carlson has over 30 years of leadership experience in the private sector in all organizational levels from first-line employee to senior manager. She has worked extensively in the mining industry and has consulted to the mining and gas industries.

Robin has broad experience in training, developing, and leading multi-functional work teams and continuous improvement initiatives. She has been involved in many aspects of the coal mining industry; from environmental compliance to engineering supervisor and business process improvement manager. For several years she led the continuous

improvement program for several Western coal mines, which included initiatives related to process management, leadership development, team building and teamwork, cost control, and quality assurance. She also worked as an environmental consultant for the State of Wyoming Air Quality Division and led a team to develop an air quality baseline for NE Wyoming.

Robin holds a bachelor of science in geology and is a registered professional geologist in the State of Wyoming. She is a graduate of a variety of leadership development programs including Zenger Miller Front Line Leadership Training, Manager Development Leadership Training, Competency Based Interviewing Training, and Development Dimensions International Facilitator Training.

Howard A. (Art) Dillon, Jr. Trainer, Peregrine Leadership Institute

Art Dillon has worked as a leadership consultant and trainer for Peregrine Leadership Institute since 2006. Art has a diverse background in leadership, management, and organizational development in the public and private sectors as an educator, public speaker, community volunteer, and mentor. Art’s leadership training and experience include both military service and public education. Art was drafted into the U.S. Army from his home in British Columbia during the Vietnam War. He became a commissioned officer, earned his pilot’s wings, and served as a helicopter pilot with the 101st Airborne Division in Vietnam. During 32 years of active duty and National Guard service, Art held a number of key staff

and command assignments, and graduated from Command and General Staff College as well as the U.S. Army War College. Art retired from the military in 2006 as a Brigadier General and Commander of the Wyoming Army National Guard.

As an educator, Art served for 30 years as a teacher or principal. In 2006, Art retired as Principal of Colorado’s first Core Knowledge School, Traut Core Knowledge School in Fort Collins, Colorado. During Art’s 13 years as principal, Traut was designated a National School of Character in 1999, and earned a “John Irwin School of Excellence” rating by the Colorado Department of Education five times from 2000-2006.

Art’s formal education includes a B.Ed. in secondary education from Simon Fraser University in Burnaby, B.C., Canada; a M.Ed. in administration from Colorado State University in Fort Collins, Colorado; an Ed.S. in educational leadership and policy studies from the University of Northern Colorado in Greeley, Colorado; and a superintendent’s license. Art’s strengths include leadership training, curriculum development, character education, leading change, and strategic planning and decision making.


Mary-Lou HeighesPresident & Founder, Compliance Plus, Inc.

Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has been helping financial institutions with the development of compliance programs since 2000. She provides compliance training all over the country for various trade associations and financial institutions, and also speaks at numerous financial institution conferences throughout the country. Mary-Lou has been an instructor at regulatory compliance schools, and conducts dozens of webinars for organizations throughout the country.

Mary-Lou has been involved in financial institutions since 1989. She has over 20 years’ worth of compliance experience. Before starting Compliance Plus in 2000, she spent five years working in the trenches and seven years providing compliance assistance through a state trade association Information Hotline, working on state and federal laws and regulations and writing and editing advisory bulletins on changes to regulations affecting financial institutions.

Bruce Jolly, JD Partner, Reed & Jolly, PLLC

Bruce Jolly has represented credit unions since 1978 when he joined the staff of the Credit Union National Association where he became Washington Counsel. He has been involved in significant credit union legislation since that time, including testifying before various committees of Congress on issues ranging from taxation to field of membership. In 1998, he was the Senate Banking Committee’s expert witness on the field of membership issue as HR 1151 progressed to enactment.

Since leaving CUNA, Bruce has been involved in credit union representation on matters ranging from new product development to the Nationwide FCU sale in which members received an unprecedented $79 million for their ownership interests in the credit union. His practice includes advice on regulatory compliance, mergers, new charters, enforcement actions and strategic planning in the ever-changing world of credit union regulation. Long familiar with the requirements of the Bank Secrecy Act and obligations under the rules of the Office of Foreign Asset Control, Bruce provided support for credit union efforts throughout the United States in preparing and implementing the USA PATRIOT Act’s “Know Your Customer” rules when they became effective after September 11, 2001.

Bruce graduated from the University of North Carolina with a degree in journalism and from its law school with his JD. He is a member of the American Bar Association as well as the state bars of Virginia, North Carolina, Maryland and the District of Columbia.

Instructor Bios


Julie KappenmanDirector of Association Compliance Services, Mountain West Credit Union Association

Julie Kappenman has been involved in the credit union movement since 1989. She began her career in Minneapolis, MN where she worked for Teachers Federal Credit Union as an accounting intern. She was then hired by the National Credit Union Administration, (NCUA) as an examiner, where for nine years she conducted examinations of credit unions with varying asset sizes and complexity throughout the Midwest. Next, she became an Economic Development Specialist for NCUA where her role was expanded to include training and consulting for small and low-income credit unions throughout the country. As an Economic Development Specialist, Julie assisted in starting five new credit unions, authored “The

Interim Audit Procedures Manual” for Supervisory Committees, and provided one-on-one and group training sessions to numerous credit unions in a variety of areas including business development, compliance, and auditing.

Julie joined Compliance Solutions in May 2009 as a contractor. In this role, she performed on-site compliance reviews, regulatory updates for program materials, and compliance training.

Julie joined the compliance team at The Mountain West Credit Union Association as the Director of Association Compliance Services in 2012. She has a bachelor of science degree in accounting from Southwest State University in Marshall, MN and holds the Credit Union Development Educator (CUDE), Bank Secrecy Act Compliance Specialist (BSAS), and Credit Union Compliance Expert (CUDE) certifications.

Steven R. Mount, MSLeadership Consultant, Peregrine Leadership Institute

Steve Mount has served in The U.S. Army and worked in the mining industry in Southwest Wyoming. With nearly 40 years of leadership experience, he has held positions ranging from first line leader to executive level positions. He is a proven leader with extensive knowledge in management and leadership at various levels.

He worked for FMC Green River for 24 years in a wide range of positions before retiring in order to become a full time Guardsman in 2002. Steve first enlisted in the U.S. Army in 1974 and was commissioned as a second lieutenant in 1984. During his service, he

commanded at all levels, from company command to his last position as the Army Commander for the Wyoming Army National Guard. He has also served in key staff positions to include serving as Fire Support Coordinator for US Forces- Iraq in 2010 and Eighth Army Wartime Deputy Commanding General for Operations in Korea from 2013-2016. He retired as a Brigadier General in June of 2016 after serving for over 40 years.

Steve has a BS degree from Liberty University and a master’s degree in strategic studies from the U.S. Army War College in Carlisle, PA.

Instructor Bios


Chad NeumannSenior Consultant, Ascensus, Inc.

Chad Neumann is a Senior Training Consultant with the ERISA department at Ascensus. His expertise includes Traditional and Roth IRAs, Coverdell education savings accounts, health savings accounts, and SEP and SIMPLE IRA plans. He lends his expertise to the distance learning curricula, including the Video Training Series, webinars, and IRA Essentials OnDemand. Chad also leads exam development and review of the annual Certified IRA Specialist (CIS) program. Chad joined Ascensus in 2001 as a training consultant. He received a Bachelor of Science

in business administration from Carroll University. He has earned the Certified IRA Specialist (CIS) designation through Ascensus, the Certified IRA Professional (CIP) through the National Association of Federal Credit Unions (NAFCU), and the Certified IRA Services Professional (CISP) designation through the Institute of Certified Bankers. He is a member of the Association for Talent Development (ATD).

Olin Oedekoven, PhD President and CEO, Peregrine Leadership Institute

Dr. Olin O. Oedekoven has over 30 years of leadership experience at all organizational levels from first-line leader through strategic leadership. Olin has extensive work experience in both the public and private sectors with a comprehensive background in management, business administration, and organizational leadership.

Olin graduated from South Dakota State University with a bachelor of science in wildlife and fisheries sciences. He received a MA in wildlife management from the University of Wyoming and an MBA and doctorate in business

administration with specializations in management and public administration from Northcentral University. Olin also completed a post-doctoral program in human resource management.

Olin is a graduate of the Army Command and General Staff College and the U.S. Army War College where he received a master’s degree in strategic studies. His military experience includes senior staff, battalion command, and brigade command assignments. Olin retired from the National Guard in 2011 as a Brigadier General after nearly 33 years of military service. In his last assignment, he was the Deputy Adjutant General for the Wyoming National Guard, an organization with nearly 3,500 members.

Instructor Bios


David Reed, JD Partner, Reed and Jolly, PLLC and Founder of CU Doctor

David Reed has an engaging speaking style that has garnered him status as a regular lecturer nationwide on topics such as regulatory compliance, consumer lending, bankruptcy and collections. And, he offers facilitation services and a full range of on-site training programs that can be delivered to the Board, executive team, managers or frontline staff.

A former trial attorney and Vice President and General Counsel of a large credit union, David is particularly noted as an expert in the areas of credit union operations, bankruptcy and collections. He has been selected to train NCUA Field Examination and Audit Staff on

numerous issues including ID Theft Red Flags, S.A.F.E. Act, Third Party Contract Management and Bankruptcy matters. He also serves as editor of several industry manuals including Collections Manual for Credit Unions and Bankruptcy Guide for Credit Unions.

David received his undergraduate degree from Virginia Tech in 1986 and his JD from George Mason University School of Law in 1989. He is a Certified Compliance Officer.

Deborah K. Robbins, SPHRChief Operating Officer, Peregrine Leadership Institute

Deborah Robbins has over 30 years’ leadership experience in the public sector, private sector and nonprofit organizations at all organizational levels from line employee to senior leadership. With 14 years in the public sector, Deborah has a good understanding of the challenges faced by state and local governments. Deborah has worked in the mining industry in both the site and corporate environments.

Her background covers a wide spectrum of Human Resource generalist disciplines including succession planning, leadership development, organizational development,

individual development, conflict resolution, change management, handbook design, recruiting and retention, internal investigations and safety. Debbie was an adjunct faculty member for the University of Mary’s Accelerated Masters Programs, teaching human resource management. She recently moved back to Gillette, WY from Mudgee, New South Wales, Australia where she lived for three years.

Deborah holds a bachelor of science degree in personnel management and industrial relations and a master of public administration from the University of Wyoming. She is a graduate of the CDR Associates as a mediator and holds the SHRM designation of Senior Professional in Human Resources (SHRM-SP) and (SPHR). She is a certified coach and trainer with the John Maxwell Group.

Instructor Bios


Instructor Bios

Mark Robey, JDSVP, Regulatory Affairs, Mountain West Credit Union Association

Mark Robey oversees a team of compliance experts providing regulatory compliance assistance to member credit unions. He is responsible for developing and maintaining relationships with state and federal regulators to advocate for fair and balanced oversight of credit unions. Mark was appointed by Colorado Governor John Hickenlooper to serve on the Uniform Consumer Credit Code Council of Advisors in 2010.

Mark has been with the Mountain West Credit Union Association since 1992. He served as the Association’s General Counsel from 2005 to 2011 before being named Senior Vice

President of Regulatory Affairs. Mark served as Director of Information and Research from 1997 to 2005. Mark has over 30 years of experience in many different areas of the financial services industry including accounting, member services, teller and commercial loan analysis.

Mark holds a bachelor’s degree in accounting from Metropolitan State College of Denver, and received his JD from the University of Denver. He is licensed to practice law in the state of Colorado and has written multiple compliance articles for Credit Union Magazine.

George WarnockSpecial Agent, Dept. of Treasury, Internal Revenue Service, Criminal Investigation, Denver Field Office

George Warnock has been employed with IRS-CI for seven years and has investigated numerous crimes including violations of the federal income tax code, investment fraud, mortgage fraud, and identity theft. George is also a Field Office Use of Force Instructor who develops and delivers training in weaponless tactics, building entry, and firearms. Prior to IRS-CI, George worked as an auditor for the Government Accountability Office in Denver.

George received a Bachelor’s of Science in business administration with a major in accounting and a Master’s degree with an emphasis in finance from the University of New Mexico. George is also a Certified Public Accountant.

Not only did I learn so much about the role of a leader in a professional setting, but also me as a person in everyday life and I think the growth in both areas will continue to benefit each other. - Mia Magaletti, Pyramid FCU

And their future.Supporting your success.

CORP-1384152.1-0116-0218 © CUNA Mutual Group, 2016 All Rights Reserved.CORP-1384135.1-0116-0218 © CUNA Mutual Group, 2016 All Rights Reserved.

CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and af� liates. Life, accident, health and annuity insurance products are issued by CMFG Life Insurance Company. Property and casualty insurance products are issued by CUMIS Insurance Society, Inc. Each insurer is solely responsible for the � nancial obligations under the policies and contracts it issues. Corporate headquarters are located in Madison, Wis.

Every moment of every day, a credit union makes a difference in a member’s life. We’re proud to play

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CORP-1384135.1-0116-0218_CorporateMotorcyle_ColorFP.indd 1 1/13/16 4:55 PM

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mwcua.com | 800.477.1697