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Contents 1. Introduction and Contacts…..……………....Page 1
2. Qualifications Pack……….…………..………....Page 2
3. Glossary of Key Terms …………..………….....Page 3
4. OS Units……………………..……………………..….Page 5
5. Annexure: Nomenclature for QP & OS..Page 77
6. Assessment Criteria……………………..…...…Page 79
What are
Occupational Standards(OS)?
➢ OS describe what
individuals need to do, know and understand in order to carry out a particular job role or function
➢ OS are
performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding
Cont act Us:
Beauty & Wellness Sector Skill Council
Office no- 405-406,
DLF City Court
M.G. Road, Sikanderpur,
Gurgaon- 122002
+91 124 4269030- 31
E-mail:[email protected]
Qualifications Pack – Senior Colourist
SECTOR: BEAUTY & WELLNESS
SUB-SECTOR: BEAUTY & SALONS
OCCUPATION: HAIR CARE SERVICES
REFERENCE ID: BWS/Q0209
ALIGNED TO: NCO-2015/NIL
Brief Job Description: A senior colourist is a professionally trained individual
who specialisesin correctivehair colouring service. A colourist performs various
duties such as such as shampooing, trimming, cutting, blow drying, colouring
and treatment for hair damage and repair. A senior colourist needs to
understand the intricacies of a suitable hair colouring service using temporary
and semi- permanent colours, changing hair colour using colouring, lightening
products and colouring techniques to achieve the desired look
Personal Attributes: This job requires an individual with experience in hair care
treatments to provide a range of services efficiently and effectively in a safe and
hygienic working environment. The individual must exhibit a pleasant
personality, excellent interpersonal and communication skills and be sensitive
when dealing with clients for hair care treatments. The individual must exhibit a
neat personal appearance at all times have good hand-eye coordination. The
individual must be pleasant and tactful when dealing with clients and have a
genuine interest in people.
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Introduction
QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY & WELLNESS
Qualifications Pack For Senior Colorist
2
Qualifications Pack Code BWS/Q0208
Job Role Senior Colourist
Credits(NSQF) TBD Version number 1.0
Sector Beauty & Wellness Drafted on 01/08/2015
Sub-sector Beauty & Salons Last reviewed on 15/10/2015
Occupation Hair Care Services Next review date 15/10/2016
NSQC Clearance on NA
Job Role Senior Colourist
Role Description Perform advanced coloring services including creative coloring and color correction
NSQF level Minimum Educational Qualifications Maximum Educational Qualifications
5
Class VIII OR ability to read/ write and communicate effectively on the job role Not Applicable
Training (Suggested but not mandatory)
1. Level 4Colorist/ Hair Stylist OR
1. Certification in blow dry, shampoo and conditioning of hair, cut and style, colour and lighten, perm and neutralize and hair relaxation techniques
2. Course in hair products 3. Course in structure, function, characteristics of hair types
Minimum Job Entry Age 18 years
Experience 36 months as a hairstylist/ colorist in a salon
Applicable National Occupational Standards (NOS)
Compulsory: 1. BWS/N9001 Prepare and maintain work area 2. BWS/N0201 Perform Basic Blow drying of hair 3. BWS/N0202 Shampoo, condition the hair and the scalp 4. BWS/N0206 Perform Scalp Massages and Hair Spa Services 5. BWS/N0207 Cut hair 6. BWS/N0208 Perform hair styling and dressing 7. BWS/N0209 Colour and lighten hair 8. BWS/N0221 Creative hair colouring 9. BWS/N0222Colour correction 10. BWS/N9005 Consult and advise clients. 11. BWS/N9006 Promote and sell services and products 12. BWS/N9004 Manage and lead a team 13. BWS/N9002 Maintain health and safety at the work place 14. BWS/N9003 Create a positive impression at work place Optional:
N.A
Performance Criteria As described in the relevant OS units
Job
Det
ails
Qualifications Pack For Senior Colorist
3
Keywords /Terms Description
Sector
Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.
Sub-sector
Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.
Occupation
Occupation is a set of job roles, which perform similar/related set of functions in an industry.
Function
Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through analysis and form the basis of OS.
Job Role
Job role defines a unique set of functions that together form a unique employment opportunity in an organization.
OS
OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts.
Performance Criteria
Performance Criteria are statements that together specify the standard of performance required when carrying out a task.
NOS NOS are Occupational Standards which apply uniquely in the Indian context.
Qualifications Pack Code
Qualifications Pack Code is a unique reference code that identifies a qualifications pack.
Qualifications Pack
Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code.
Unit Code
Unit Code is a unique identifier for an Occupational Standard , which is denoted by an ‘N’
Unit Title
Unit Title gives a clear overall statement about what the incumbent should be able to do.
Description
Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for.
Knowledge and Understanding
Knowledge and Understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform to the required standard.
Organizational Context
Organizational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.
Technical Knowledge
Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities.
Core Skills or Generic Skills
Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles.
De
fin
itio
ns
Qualifications Pack For Senior Colorist
4
Keywords /Terms Description
B&WSSC Beauty & Wellness Sector Skill Council
NOS National Occupational Standards
NSQF National Skills Qualification Framework
NVEQF National Vocational Educational Qualification Framework
NVQF National Vocational Qualification Framework
OS Occupational Standards
PC Performance Criteria
QP Qualification Pack
SSC Sector Skills Council
Acr
on
ym
BWS/N9001 Prepare and maintain work area
5 | P a g e
---------------------------------------------------------------------------------------------------------------------------------------
Overview This OS unit is about preparing the equipment, products and work area ahead of service
delivery to ensure the efficiently and effectiveness of conducting treatments considering
the standards of operation of the organization.
National Occupational
Standard
BWS/N9001 Prepare and maintain work area
6 | P a g e
Unit Code BWS/N9001
Unit Title (Task) Prepare and maintain work area
Description Prepare the equipment, products and work area ahead of service delivery to ensure the efficiently and effectiveness of conducting treatments considering the standards of operation of the organization
Scope This unit/task covers the following: • Prepare and maintain work area
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Prepare and maintain work area
To be competent, the user/individual on the job must be able to: PC1. Ensure that environmental conditions are suitable for the client and the
treatment to be carried out in a hygiene and safe environment PC2. Select suitable equipment and products required for the treatment PC3. Set up of equipment and prepare the products for treatments in adherence to
the organization procedures and product/ equipment guidelines PC4. Place the products in the trolley for the treatment PC5. Sterilize, disinfect and place the tools on the tray PC6. Dispose waste materials in adherence to the organization's and industry
requirements PC7. Store records, materials and equipment securely in line with the
organization’s policies
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Organization’s standards of performance and sequence of services KA2. Range of services and products offered by the organization KA3. Health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. Types of products, materials and equipment required for the treatment KB2. Process and products to sterilize and disinfect equipment/ tools KB3. Manufacturer’s instructions related to equipment and product use and
cleaning KB4. Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions in the use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection
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BWS/N9001 Prepare and maintain work area
7 | P a g e
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
BWS/N9001 Prepare and maintain work area
8 | P a g e
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
BWS/N9001 Prepare and maintain work area
9 | P a g e
NOS Version Control
Back to Top
NOS Code BWS/N9001
Credits (NSQF) TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty and Salons Last reviewed on 15/10/2015
Occupation Hair Care Services Next review date 15/10/2016
BWS/N0201 Perform basic blow drying of hair
10 | P a g e
National Occupational
Standard
--------------------------------------------------------------------------------------------------------------------------------------
Overview This OS unit is about applying hair dryer to perform blow dry aligned to the standards of
operation of the salon.
BWS/N0201 Perform basic blow drying of hair
11 | P a g e
Unit Code BWS/N0201
Unit Title(Task) Perform basic blow drying of hair
Description Use hair dryer to blow dry hair
Scope This unit/task covers the following:
• Perform Basic blow drying of hair
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Perform basic blow drying of hair
To be competent, the user/individual on the job must be able to: PC1. comply with health and safety standards and processes laid out by
manufacturer and salon and based on client needs PC2. carry out the process using the tools and materials as laid down by the salon PC3. confirm blow drying instructions with the client PC4. apply products, if required, following the stylist's instructions PC5. carry out checks to minimise the risk of damage to the hair and client discomfort PC6. check whether client is comfortable during the drying process PC7. use tools and equipments effectively to achieve the required result PC8. check with the client on satisfaction with the finished result PC9. provide specific after-process advice to the client Provide specific after-process
advice to the client
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of
services KA2. knowledge of the range of services and products offered by the organization KA3. knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection
KB2. knowledge of the structure, function, characteristics of hair types KB3. knowledge of blowdrying tools.
• Hand held dryer and attachments
• Different size and types of brushes
• Various combs KB4. knowledge of blow drying technique and products KB5. method of managing and controlling hair sections during the drying process KB6. knowledge of blow drying products
• Blowstyling aids
• Dressing aids
• Setting aids
• Protectors
• Curl enhancers KB7. The effect of the humidity and drying process on the hair
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BWS/N0201 Perform basic blow drying of hair
12 | P a g e
KB8. Effect of incorrect application of heat on the hair and scalp KB9. Knowledge of communicable diseases like warts etc
Skills (S) [Optional]
A. Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
BWS/N0201 Perform basic blow drying of hair
13 | P a g e
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
BWS/N0201 Perform basic blow drying of hair
14 | P a g e
NOS Version Control
Back to Top
NOS Code BWS/N0201
Credits (NSQF) TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty & Salons Last reviewed on 15/10/2015
Occupation Hair Care Services Next review date 15/10/2016
BWS/N0202 Shampoo, condition the hair and scalp
15 | P a g e
National Occupational
Standard
--------------------------------------------------------------------------------------------------------------------------------------
Overview This OS unit is about shampooing, conditioning and treating the hair using a range of
products and techniques.
BWS/N0202 Shampoo, condition the hair and scalp
16 | P a g e
Unit Code BWS/N0202
Unit Title(Task) Shampoo, condition the hair and scalp
Description Shampoo, condition and treat the hair and scalp using a range of products and massage techniques
Scope This unit/task covers the following:
• Prepare self and client
• Shampoo and condition hair
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Prepare self and client
To be competent, the user/individual on the job must be able to: PC1. adhere to the health and safety standards laid out by the manufacturer and
salon PC2. position self and client throughout treatment to ensure privacy, comfort and
wellbeing PC3. prepare yourself, the client and work area for shampoo and conditioning
services PC4. consult with the client to identify the condition of the hair and scalp and
provide the suitable treatment PC5. clarify the client's understanding and expectation prior to commencement of
treatment PC6. sanitize the hands prior to treatment commencement PC7. prepare the client and provide suitable protective apparel PC8. select and prepare products, tools and equipment that are suitable for the
client’s hair and scalp condition to meet to the client’s needs and treatment plan
Shampoo, condition the hair
To be competent, the user/individual on the job must be able to: PC9. carry out and adapt massage techniques to suit the client needs and to
perform the treatment plan PC10. check the water temperature and flow to meet the needs of the client’s hair,
scalp and comfort, and to leave the hair clean and free of products, dirt, and grease
PC11. perform and follow an accurate shampoo and conditioning technique, ensuring the client is comfortable throughout the process
PC12. complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably
PC13. disentangle hair without causing damage to hair or scalp PC14. check the client’s wellbeing throughout the service and giving the necessary
reassurance PC15. perform and adapt the treatment using materials, equipment and techniques
correctly and safely to meet the needs of the client PC16. promptly refer problems that cannot be solved to the relevant superior for
action PC17. complete the treatment to the satisfaction of the clientin a commercially
acceptable time PC18. record the treatment accurately and store information securely in line with
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BWS/N0202 Shampoo, condition the hair and scalp
17 | P a g e
the salon’s policies PC19. provide specific after-procedure, homecare advice and recommendations for
product use and further treatments to the client PC20. Minimize the wastage of products and store chemicals and equipment
securely post treatment PC21. dispose all waste safety according to the salon’s standards of hygiene and
safety
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of
services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. Knowledge of hair and scalp conditions and causes and contra-indications to
scalp massage KB2. Knowledge of shampooing, conditioning and massage techniques and
equipment KB3. Knowledge of the action of shampoo and water to cleanse hair KB4. Knowledge of the consequences of using incorrect products KB5. Knowledge of the factors that affect scalp massage KB6. Knowledge of communicable diseases like warts etc
Skills (S) [Optional]
A. Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
BWS/N0202 Shampoo, condition the hair and scalp
18 | P a g e
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
BWS/N0202 Shampoo, condition the hair and scalp
19 | P a g e
NOS Version Control
Back to Top
NOS Code BWS/N0202
Credits (NSQF) TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty & Salons Last reviewed on 15/10/2015
Occupation Hair Care Services Next review date 15/10/2016
BWS/N0206 Perform Scalp Massages and Hair Spa Services
20 | P a g e
National Occupational
Standard
--------------------------------------------------------------------------------------------------------------------------------------
Overview
This OS unit is about performinghair spa and scalp massage and using a range of products
and massage techniques.
BWS/N0206 Perform Scalp Massages and Hair Spa Services
21 | P a g e
Unit Code BWS/N0206
Unit Title(Task) Perform scalp massage and hair spa services
Description Perform hair spa and scalp massage and using a range of products and massage techniques
Scope This unit/task covers the following:
• Prepare self and client
• Perform scalp massage and hair spa services
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Prepare self and client
To be competent, the user/individual on the job must be able to: PC1. adhere to the health and safety standards laid out by the manufacturer and
salon PC2. position self and client throughout treatment to ensure privacy, comfort and
wellbeing PC3. prepare yourself, the client and work area for shampoo and conditioning
services PC4. consult with the client to identify the condition of the hair and scalp and
provide the suitable treatment PC5. clarify the client's understanding and expectation prior to commencement of
treatment PC6. sanitize the hands prior to treatment commencement PC7. prepare the client and provide suitable protective apparel PC8. select and prepare products, tools and equipment that are suitable for the
client’s hair and scalp condition to meet to the client’s needs and treatment plan
Perform scalp massage and hair spa services
To be competent, the user/individual on the job must be able to: PC9. select a suitable medium and perform hair spa and the scalp massage PC10. check the client’s wellbeing throughout the service and giving the necessary
reassurance PC11. perform and adapt the treatment using materials, equipment and techniques
correctly and safely to meet the needs of the client PC12. promptly refer problems that cannot be solved to the relevant superior for
action PC13. complete the treatment to the satisfaction of the client in a commercially
acceptable time PC14. record the treatment accurately and store information securely in line with
the salon’s policies PC15. provide specific after-procedure, homecare advice and recommendations for
product use and further treatments to the client PC16. Minimize the wastage of products and store chemicals and equipment
securely post treatment PC17. dispose all waste safety according to the salon’s standards of hygiene and
safety
Knowledge and Understanding (K)
A. Organizational Context
The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of
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BWS/N0206 Perform Scalp Massages and Hair Spa Services
22 | P a g e
Skills (S) [Optional]
A. Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
(Knowledge of the organization and its processes)
services KA2. knowledge of the range of services and products offered by the organization KA3. knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. knowledge of hair and scalp conditions and causes and contra-indications to
scalp massage KB2. knowledge of hair spa and massage techniques and equipment KB3. knowledge of massage techniques, equipment, massage mediums KB4. knowledge of the consequences of using incorrect products KB5. knowledge of the factors that affect scalp massage KB6. Knowledge of communicable diseases like warts etc
BWS/N0206 Perform Scalp Massages and Hair Spa Services
23 | P a g e
confused, or angry SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
BWS/N0206 Perform Scalp Massages and Hair Spa Services
24 | P a g e
NOS Version Control
Back to Top
NOS Code BWS/N0206
Credits (NSQF) TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty & Salons Last reviewed on 15/10/2015
Occupation Hair Care Services Next review date 15/10/2016
BWS/N0207 Cut hair
25 | P a g e
National Occupational
Standard
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Overview This OS unit is about creating a variety of looks for men/ women using club cutting,
freehand and scissor-over-comb techniques, to define one length hair cuts, uniform layers,
and short and long layers haircuts.
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Unit Code BWS/N0207
Unit Title(Task) Cut hair
Description Perform haircuts by using a range of products, tools and equipment to create a variety of looks
Scope This unit/task covers the following:
• Prepare self and client
• Carry out haircut
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Prepare self and client
To be competent, the user/individual on the job must be able to: PC1. adhere to the health and safety standards laid out by the manufacturer and
salon PC2. position self and client throughout treatment to ensure privacy, comfort and
wellbeing PC3. prepare yourself, the client and work area for shampoo and conditioning
services PC4. clarify the client's understanding and expectation prior to commencement of
treatment PC5. sanitize the hands prior to treatment commencement PC6. prepare the client and provide suitable protective apparel PC7. select styling products, tools and equipment based on the results of client
consultation and hair analysis
Carry out haircuts To be competent, the user/individual on the job must be able to: PC8. consult the client to identify the desired look before cutting PC9. identify the condition of the hair to achieve the required results by analysing
the influencing factors PC10. select the most suitable technique to the client’s hair and to achieve the
desired look PC11. establish and follow the guidelines to accurately achieve the required look PC12. select the correct cutting tool to achieve the desired look PC13. understand and perform various sectioning techniques to carry out the
desired haircut PC14. perform various cutting techniques and texturising technique:
• Club cutting
• Notching
• Slicing
• Point cutting
• Scissor over comb
• Feathering
• Thinning PC15. cross check the hair cut to ensure even balance and weight distribution PC16. check the client’s wellbeing throughout the service and giving the necessary
reassurance PC17. position self and client throughout procedure to ensure comfort and
wellbeing PC18. perform and adapt the procedure using materials, equipment and techniques
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Skills (S) [Optional]
A. Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
correctly and safely to meet the needs of the client PC19. promptly refer problems that cannot be solved to the relevant superior for
action PC20. complete the procedure to the satisfaction of the client in a commercially
acceptable time PC21. record the procedure accurately and store information securely in line with
the salon’s policies PC22. provide specific after-procedure, homecare advice and recommendations for
product use and further treatments to the client
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of
services KA2. knowledge of the range of services and products offered by the organization KA3. knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. knowledge of hair and scalp conditions and causes KB2. knowledge of various cutting tools
(scissors,razors,thinning scissors,clippers,combs,mirrors) KB3. knowledge of various sectioning KB4. knowledge of hair cutting and analysis techniques, equipment and hair styles
(one length, uniform, graduation, increased layers) KB5. knowledge of the cutting angles when cutting and its effects KB6. knowledge of hair distribution when cutting and its effects KB7. range and suitability of styling products, tools and equipment and the effects
achieved KB8. range and application of finishing products KB9. knowledge of physical effects of styling on hair structure KB10. knowledge of the factors that influence hair cutting (Hair type, texture,
growth pattern ) KB11. considerations for cutting hair when wet KB12. importance of tension when cutting KB13. Knowledge of communicable diseases like warts etc
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SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
BWS/N0207 Cut hair
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NOS Version Control
Back to Top
NOS Code BWS/N0207
Credits (NSQF) TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty & Salons Last reviewed on 15/10/2015
Occupation Hair Care Services Next review date 15/10/2016
BWS/N0208 Perform hair styling and dressing
30 | P a g e
National Occupational
Standard
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Overview This unit about to perform variety of dressing techniques to produce innovative,
fashionable and creative looks for your clientele by adapting variety of styling and
finishing techniques
BWS/N0208 Perform hair styling and dressing
31 | P a g e
Unit Code BWS/N0208
Unit Title(Task) Perform hair styling and dressing
Description Perform styling and dressing, by using a range of products, tools and equipment to create a variety of looks
Scope This unit/task covers the following:
• Perform hair styling and dressing
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Perform hair styling and dressing
To be competent, the user/individual on the job must be able to: PC1. perform suitable consultation techniques to identify the client’s wishes for the
desired look before dressing the hair PC2. identify the condition of the hair to achieve the required results by analysing
the influencing factors PC3. select the most suitable drying, setting techniques, styling techniques and
finishing technique to achieve the desired look PC4. perform the required back combing /back brushing technique PC5. control and secure hair effectively into place during dressing PC6. dress the hair to the satisfaction of the client PC7. position self and client throughout procedure to ensure comfort and
wellbeing PC8. perform and adapt the procedure using materials, equipment and techniques
correctly and safely to meet the needs of the client PC9. apply finishing product to maintain the style and follow manufacturer’s
instructions PC10. ensure the finished style taking into account the critical influencing factors PC11. evaluate the result of the treatment with the client PC12. promptly refer problems that cannot be solved to the relevant superior for
action PC13. complete the procedure to the satisfaction of the clientin a commercially
acceptable time PC14. record the procedure accurately and store information securely in line with
the salon’s policies PC15. provide specific after-procedure, homecare advice and recommendations for
product use and further treatments to the client
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of
services KA2. knowledge of the range of services and products offered by the organization KA3. knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. knowledge of hair and scalp conditions and causes KB2. knowledge of contraindications KB3. knowledge of planning the style according to the occasion KB4. knowledge of Factors that influence services (Previous history, Hair cut/style,
Texture, Length, Density, Growth patterns, skin tone, face shape, lifestyle,
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Skills (S) [Optional]
A. Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
existing curl) KB5. knowledge of various styling and dressing hair (Plait, twists, braids, weave,
knots, chignon, pleat, rolls, barrel curls, ringlets, smooth blow dry, curly blow dry, scrunch dry, tonging, crimping, straightening, pin curls, finger waves, wet/dry setting, added hair)
KB6. range and suitability of styling products, tools and equipment and the effects achieved
KB7. range and application of finishing products KB8. knowledge of physical effects of styling on hair structure KB9. Knowledge of communicable diseases like warts etc
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SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
BWS/N0208 Perform hair styling and dressing
34 | P a g e
NOS Version Control
Back to Top
NOS Code BWS/N0208
Credits (NSQF) TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty & Salons Last reviewed on 15/10/2015
Occupation Hair Care Services Next review date 15/10/2016
BWS/N0209 Colour and lighten hair
35 | P a g e
National Occupational
Standard
--------------------------------------------------------------------------------------------------------------------------------------
Overview This OS unit is about performing a suitable hair colouring service using temporary and
semi-permanent colours, changing hair colour using colouring, lightening products and
colouring techniques to achieve the desired look.
BWS/N0209 Colour and lighten hair
36 | P a g e
Unit Code BWS/N0209
Unit Title (Task) Colour and lighten hair
Description Perform a suitable hair colouring service using temporary and semi permanentcolours, changing hair colour using colouring, lightening products and colouring techniques to achieve the desired look
Scope This unit/task covers the following:
• Colour and lighten hair
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Colour and lighten hair
To be competent, the user/individual on the job must be able to: PC1. adhere to the health and safety standards laid out by the manufacturer and
salon PC2. consult the client by questioning to identify contra-indications to hair color
products PC3. sanitize the hands prior to treatment commencement PC4. prepare the client and provide suitable protective apparel PC5. position self and client throughout procedure to ensure privacy, comfort and
wellbeing PC6. select products, tools and equipment based on the results of client
consultation , hair analysis and any tests conducted PC7. clarify the client's understanding and expectation prior to commencement of
procedure PC8. mix accurately and apply the colour taking into account the influencing factors
using neat sections PC9. promptly refer problems that cannot be solved to the relevant person/ senior
hair stylist for action PC10. conduct a patch test to eliminate the sensitivity/allergies to products to be
used before applying color PC11. apply colour using techniques that reduce the risk of colour being spread to
the client’s skin, clothes and surrounding areas PC12. monitor accurately the development of colour as required and follow the
manufacturer’s instructions PC13. remove the colour products thoroughly from the hair and leave the hair free of
any colouring products PC14. apply a suitable conditioner or post colour treatment to the hair following
manufacturer’s instructions PC15. check the client’s wellbeing throughout the service and giving the necessary
reassurance PC16. complete the procedure to the satisfaction of the clientin a commercially
acceptable time PC17. record the procedure accurately and store information securely in line with
the salon’s policies PC18. provide specific after-procedure, homecare advice and recommendations for
product use and further treatments to the client PC19.
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Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of
services KA2. knowledge of the range of services and products offered by the organization KA3. knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. knowledge of hair examination and principles of colouring KB2. knowledge of international colour chart KB3. knowledge of allergic reactions for coloring products KB4. contraindications, disorders and diseases for hair and scalp KB5. knowledge of hair and scalp conditions and causes KB6. knowledge of hair structure and hair shaft KB7. knowledge of permanent , semi-permanent and temporary colors KB8. knowledge of natural base, undercoats,numbering system KB9. knowledge of colour application
• Global colouring
• Grey coverage
• Re growth
• Highlighting
• Lowlighting
• Colour correction
• Color change KB10. types of colouring products and their affect on hair structure KB11. knowledge of colouring techniques, colouring products, bleaching products,
conditioners and post-colour treatments KB12. knowledge of the tools and equipment used for colouring KB13. knowledge on restoring the hair to its natural pH using conditioner KB14. Knowledge of communicable diseases like warts etc
Skills (S) [Optional]
A. Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
BWS/N0209 Colour and lighten hair
38 | P a g e
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
BWS/N0209 Colour and lighten hair
39 | P a g e
NOS Version Control
Back to Top
NOS Code BWS/N0209
Credits (NSQF) TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty &Salons Last reviewed on 15/10/2015
Occupation Hair Care Services Next review date 15/10/2016
BWS/N0221 Creative hair coluring
40 | P a g e
National Occupational
Standard
--------------------------------------------------------------------------------------------------------------------------------------
Overview This OS unit is about performing creative hair colouring service using temporary and semi-
permanent colours, changing hair colour using colouring, lightening , toning products and
colouring and correction techniques to achieve a fashionable effect that complement a
style.
BWS/N0221 Creative hair coluring
41 | P a g e
Unit Code BWS/N0221
Unit Title (Task) Creative hair Colouring
Description Create a variety of looks using creative colouring techniques
Scope This unit/task covers the following:
• Perform creative hair colouring
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Perform creative hair colouring
To be competent, the user/individual on the job must be able to: PC1. adhere to the health and safety standards laid out by the manufacturer and
salon PC2. consult the client by questioning to identify contra-indications to hair and
colouring products. PC3. sanitize the hands prior to treatment commencement PC4. prepare the client and provide suitable protective apparel PC5. position self and client throughout procedure to ensure privacy, comfort and
wellbeing PC6. select products, tools and equipment based on the results of client
consultation , hair analysis and any tests conducted PC7. clarify the client's understanding and expectation prior to commencement of
procedure PC8. conduct a patch test to eliminate the sensitivity/allergies to products to be
used before applying color PC9. mix accurately and apply the colour taking into account the influencing factors
using neat sections. PC10. perform colouring techniques.
• Slicing
• Block colour
• Weaving
• Shoe shine/tipping
• Scrunch colouring
• Backcombing coloring PC11. perform colouring and lightening effects
• Full head
• Regrowth
• Block lightening on a partial head PC12. perform colour correction techniques.
• Restoring depth and tone
• Neutralising colour tone
• Colouring resistant hair
• Prosthetic hairstyling PC13. perform pre-softening and pre-pigmentation during colouring services. PC14. Ppromptly refer problems that cannot be solved to the relevant person/
senior hair stylist for action PC15. apply colour using techniques that reduce the risk of colour being spread to
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the client’s skin, clothes and surrounding areas PC16. monitor accurately the development of colour as required and follow the
manufacturer’s instructions PC17. remove the colour products thoroughly from the hair and leave the hair
free of any colouring products PC18. apply a suitable conditioner or post colour treatment to the hair following
manufacturer’s instructions PC19. check the client’s wellbeing throughout the service and giving the
necessary reassurance PC20. complete the procedure to the satisfaction of the client in a commercially
acceptable time PC21. record the procedure accurately and store information securely in line with
the salon’s policies PC22. provide specific after-procedure, homecare advice and recommendations
for product use and further treatments to the client
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of
services KA2. knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. knowledge of hair examination and principles of colouring KB2. knowledge of international colour chart and brand specific color charts, color
codes and color reflects KB3. knowledge of hair and scalp conditions and causes KB4. Knowledge of contraindications KB5. Knowledge of diseases, disorders of hair scalp KB6. knowledge of hair structure and hair shaft KB7. knowledge of permanent , semi-permanent and temporary colors KB8. knowledge of natural base, undercoats,numbering system KB9. knowledge of colour application
• Global colouring
• Grey coverage
• Re growth
• Highlighting
• Lowlighting
• Colour correction KB10. knowledge of problems that occur during colouring and course of action to be
taken.
• Hair damage
• Hair not light enough
• Hair over lightened
• Hair too dark
• Uneven colour
• Too yellow.
• Bleeding root post highlightening
• Required shade not achieved
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• Too red.
• Root flash.
• Too orange.
• Green tones. KB11. knowledge of removal method during colouring of;
• Semi-permanent
• Quasi-permanent
• Permanent
• Lighteners/bleach
• Cap
• FoilsRemoval of colour surrounding foils/packets KB12. types of colouring products and their affect on hair structure KB13. knowledge of colouring techniques, colouring products, bleaching products,
conditioners and post-colour treatments KB14. knowledge of the tools and equipment used for colouring KB15. knowledge of appropriate scalp measurements for recommendations of
prosthetic hair KB16. knowledge on restoring the hair to its natural pH using conditioner KB17. Knowledge of communicable disesases like warts etc.
Skills (S) [Optional]
A. Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
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B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
BWS/N0221 Creative hair coluring
45 | P a g e
NOS Version Control
Back to Top
NOS Code BWS/N0221
Credits (NSQF) TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty &Salons Last reviewed on 15/10/2015
Occupation Hair Care Services Next review date 15/10/2016
BWS/N0222 Color correction
46 | P a g e
National Occupational
Standard
--------------------------------------------------------------------------------------------------------------------------------------
Overview
This OS unit is about performing corrective hair colouring service using temporary and
semi- permanent colours, changing hair colour using colouring, lightening, toning products
and colouring and correction techniques to achieve a fashionable effect that complement
a style.
BWS/N0222 Color correction
47 | P a g e
Unit Code BWS/N0222
Unit Title (Task) Colour Correction
Description Create a variety of looks using corresctive colouring techniques
Scope This unit/task covers the following:
• Colour correction
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Colour Correction To be competent, the user/individual on the job must be able to:
PC1. adhere to the health and safety standards laid out by the manufacturer and salon
PC2. consult the client by questioning to identify contra-indications to hairand colouring products.
PC3. sanitize the hands prior to treatment commencement PC4. prepare the client and provide suitable protective apparel PC5. position self and client throughout procedure to ensure privacy, comfort and
wellbeing PC6. select products, tools and equipment based on the results of client
consultation , hair analysis and any tests conducted to perform corrective colouring.
PC7. clarify the client's understanding and expectation prior to commencement of procedure
PC8. mix accurately and apply the colour taking into account the influencing factors using neat sections.
PC9. perform colouring techniques
• Slicing
• Block colour
• Weaving
• Shoe shine/tipping
• Scrunch colouring
• Backcombing coloring PC10. provide Remedy problems that may occur during thecolouring correction
service PC11. perform Removing artificial colour on a full head PC12. perform Removing bands of colour PC13. perform Re-colouring hair treated with lightener using pre-pigmentation and
permanent colour over at least 60% of the head PC14. perform Re-colouring a full head of hair that has had artificial colour removed PC15. perform Correcting highlights or lowlights PC16. perform colouring and lightening effects
• Full head
• Regrowth
• Block lightening on a partial head PC17. perform colour correction techniques.
• Restoring depth and tone
• Neutralising colour tone
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• Colouring resistant hair PC18. perform pre-softening and pre-pigmentation during colouring services. PC19. promptly refer problems that cannot be solved to the relevant person/ senior
hair stylist for action PC20. apply colour using techniques that reduce the risk of colour being spread to
the client’s skin, clothes and surrounding areas PC21. monitor accurately the development of colour as required and follow the
manufacturer’s instructions PC22. remove the colour products thoroughly from the hair and leave the hair free of
any colouring products PC23. apply a suitable conditioner or post colour treatment to the hair following
manufacturer’s instructions PC24. check the client’s wellbeing throughout the service and giving the necessary
reassurance PC25. complete the procedure to the satisfaction of the client in a commercially
acceptable time PC26. record the procedure accurately and store information securely in line with
the salon’s policies PC27. provide specific after-procedure, homecare advice and recommendations for
product use and further treatments to the client
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of
services KA2. knowledge of the range of services and products offered by the organization KA3. knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1 Knowledge of international colour chart KB2 Knowledge of hair and scalp conditions and causes KB3 Knowledge of hair structure and hair shaft KB4 Knowledge of permanent , semi-permanent and temporary colors,Permanent
colour and hi-lift tints , Lightening products/bleaches KB5 Knowledge of natural base, undercoats,numbering system KB6 Knowledge of colour application
• Global colouring
• Grey coverage
• Re growth
• Highlighting
• Lowlighting
• Colour correction KB7 Knowledge of problems that occur during colouring and course of action to be
taken.
• Hair damage
• Hair not light enough
• Hair over lightened
• Hair too dark
• Uneven colour
• Too yellow.
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• Bleeding root post highlightening
• Required shade not achieved
• Too red.
• Root flash.
• Too orange.
• Green tones. KB8 Knowledge of removal method during colouring of;
• Semi-permanent • Quasi-permanent • Permanent • Lighteners/bleach • Cap • Foils • Removal of colour surrounding foils/packets
KB9 Types of colouring products and their affect on hair structure KB10 Methods of removing artificial colour
• Reduction • Bleach bath
KB11 Knowledge of colouring techniques, colouring products, bleaching products, conditioners and post-colour treatments
KB12 Knowledge of the tools and equipment used for colouring KB13 Knowledge on restoring the hair to its natural pH using conditioner KB14 Knowledge of communicable diseases lie warts etc
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
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Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
CustomerCentricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N0222
Credits (NSQF) TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty &Salons Last reviewed on 15/10/2015
Occupation Hair Care Services Next review date 15/10/2016
BWS/N9005 Consult and advise clients
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National Occupational
Standard
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Overview This OS unit is about addressing client needs through consultation and advise on the range
of treatments and therapies.
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Skills (S) [Optional]
A. Core Skills/ Writing Skills
Unit Code BWS/N9005
Unit Title (Task) Consult and advise clients
Description Address client needs through consultation and advise on the range of treatments and therapies.
Scope This unit/task covers the following:
• Consult and advise clients
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Consult and advise clients
To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the organization PC2. Identify the client needs for services and products taking into account factors
that may limit or affect the choice PC3. Analyse the treatment area, visually and carry out necessary tests PC4. Consult the client by questioning to identify contra-indications to products
and provide recommendations for treatments that are suitable to the client PC5. Define a suitable treatment plan to meet the client’s needs PC6. Confirm to the client the pricing and duration of service and products and
address client queries PC7. Communicate effectively with the client to maintains clients goodwill trust PC8. Clarify the client's understanding and expectation prior to commencement of
treatment PC9. Provide after care advice and recommendations to the client PC10. Record the client and treatment details accurately and store information
securely in line with the organization’s policies
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of
services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. knowledge of basic ailments, contraindications, contra actions, treatment
plans KB2. knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions in the use of products, fire precautions, hygiene practice, disposal of waste, environmental protection
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Generic Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time
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SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N9005
Credits (NSQF) TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty &Salons Last reviewed on 15/10/2015
Occupation Hair Care Services Next review date 15/10/2016
BWS/N9006 Promote and sells Services and Products
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National Occupational
Standard
-------------------------------------------------------------------------------------------------------------------------------------
Overview This OS unit is about promoting products and services to clients through consultation and
advice on the range of treatments and products offered by the organization.
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Unit Code BWS/N9006
Unit Title (Task) Promote and sell services and products
Description Promote products and services to address client needs through consultation and advise on the range of treatments and products
Scope
This unit/task covers the following:
• Promote and sell services and products
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Promote and sell services and products
To be competent, the user/individual on the job must be able to: PC1. Greet clients when they enter the retail outlet and direct them to the counter
based on their needs PC2. Identify the client needs for services and products taking into account factors
that may limit or affect the choice PC3. Analyse the treatment area, visually and carry out necessary tests PC4. Consult the client by questioning to identify contra-indications to products
and provide recommendations for treatments that are suitable to the client PC5. Provide product, promotion, and pricing information as per clients’
requirements and address client queries PC6. Define a suitable treatment plan to meet the client’s needs PC7. Communicate effectively with the client to maintains clients goodwill trust PC8. Clarify the client's understanding and expectation prior to commencement of
treatment or sale of product PC9. Maintain a client database by inputting client profiles and updates PC10. Make arrangements for the clients needing a refund or replacement of their
products based on company policy PC11. Assist in managing the product inventory and ordering products based on
inventory status PC12. Assist in maintaining promotional database by inputting invoices and bill-back
data as per organization standards PC13. Set up and manage the display area of the range of products available in the
organization PC14. Label the displayed products clearly, accurately in alignment to the required
standards PC15. Provide after care advice and recommendations to the client PC16. Record the client and treatment details accurately and store information
securely in line with the center’s policies
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of
services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. Knowledge of the latest promotional schemes on various products KB2. Knowledge of the manufacturers’ instructions related to products
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A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
KB3. Knowledge of the basic mapping of the requirements with the products KB4. Awareness of the availability of stocks KB5. Knowledge of various products offered by the company KB6. Knowledge of the features and benefits of the company’s loyalty scheme KB7. Knowledge of the promotions and offers currently available KB8. Knowledge of the basic procedure for making reports and maintaining the
inventory and client database KB9. Knowledge of anatomy, physiology and pathology for treatments KB10. Knowledge of principles and practice of therapies KB11. Knowledge of basic ailments, contraindications, contra actions, treatment
plans KB12. Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions in the use of products, fire precautions, hygiene practice, disposal of waste, environmental protection
Skills (S) [Optional]
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Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
CustomerCentricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N9006
Credits (NSQF) TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty & Salons Last reviewed on 15/10/2015
Occupation Hair Care Services Next review date 15/10/2016
BWS/N9004 Manage and lead a team
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National Occupational
Standard
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Overview
This NOS unit is about managing the team ofprofessionals and helpers on day to day basis,
ensuring their deployment, motivating them by involving them in various engagement
initiatives at the work area, helping them improve the skills levels and managing their
grievances in the best possible manner in order to maximize the people productivity.
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Unit Code BWS/N9004
Unit Title (Task) Manage and lead a team
Description Manage the team of professionals and helpers on day to day basis, ensuring their deployment, motivating them by involving them in various engagement initiatives at the work area, helping them improve the skills levels and managing their grievances in the best possible manner in order to maximize the people productivity
Scope This unit/task covers the following:
• Manage and lead a team
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Manage and lead a team
To be competent, the user/individual on the job must be able to: PC1. ensure team is aware of the schedule and job expectations on a daily basis PC2. involve team in regular meetings to communicate information intended for
them PC3. ensure communication to team on any changes in policies/ processes by the
organization through required verbal/ written mechanisms PC4. ensure participation of team in various engagement initiatives organized by
the organization PC5. council and address issues among team for any work related issues PC6. support the centre manager the deployment of team as per guest schedule
and the organizational norms and guidelines PC7. ensure periodic training of team support the team by delivering trainings PC8. share knowledge of processes, techniques, therapies and products with the
team to enhance their skill levels PC9. provide feedback to the centre manager pertaining to performance appraisals
of team
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Organization’s standards of performance and sequence of services KA2. Relevant HR Policies and Processes followed by the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. Knowledge of roster norms and guidelines KB2. How and when to measure performance of the operators KB3. How to share feedback with team members KB4. Applicable legislation relating to the workplace (for example health and safety,
workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection)
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A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
CustomerCentricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry SB4. build customer relationships and use customer centric approach
Skills (S) [Optional]
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Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N9004
Credits (NSQF) TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty & Salons Last reviewed on 15/10/2015
Occupation Hair Care Services Next review date 15/10/2016
BWS/N9002 Maintain health and safety at the workplace
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National Occupational
Standard
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Overview This OS unit is about maintaining a safe and hygienic environment at the work area to
reduce potential risks to self and others.
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Unit Code BWS/N9002
Unit Title (Task) Maintain health and safety at the workplace
Description Maintain a safe and hygienic environment at the work area
Scope This unit/task covers the following:
• Manitain health and safety at the workplace
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Maintain health and safety at the workplace
To be competent, the user/individual on the job must be able to: PC1. Set up and position the equipment, chemicals, products and tools in the work
area to meet legal, hygiene and safety requirements PC2. Clean and sterilize all tools and equipment before use PC3. Maintain one's posture and position to minimize fatigue and the risk of injury PC4. Dispose waste materials in accordance to the industry accepted standards PC5. Maintain first aid kit and keep oneself updated on the first aid procedures PC6. Identify and document potential risks and hazards in the workplace PC7. Accurately maintain accident reports PC8. Report health and safety risks/ hazards to concerned personnel PC9. Use tools, equipment, chemicals and products in accordance with the
organization's guidelines and manufacturers’ instructions
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Organization’s policies and procedures to address risks and hazards KA2. Health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. Contra-indications related to various treatments KB2. Process and products to sterilize and disinfect equipment/ tools KB3. Manufacturer’s instructions related to equipment and product use and
cleaning KB4. Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions in the use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection
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Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
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Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N9002
Credits (NSQF) TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty &Salons Last reviewed on 15/10/2015
Occupation Hair Care Services Next review date 15/10/2016
BWS/N9003 Create a positive impression at the workplace
72 | P a g e
National Occupational
Standard
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Overview This OS unit is about personal grooming and behaviour to execute tasks as per the
organization’s standards and create a positive impression at the workplace.
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Unit Code BWS/N9003
Unit Title (Task) Create a positive impression at the workplace
Description Personal grooming and behaviour to execute tasks as per the organization’s standards and create a positive impression at the workplace
Scope This unit/task covers the following:
• Appearance and Behavior
• Task execution as per organization’s standards
• Communication and Information record
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Appearance and Behavior
To be competent, the user/individual on the job must be able to: PC1. Maintain good health and personal hygiene PC2. Comply with organisation's standards of grooming and personal behavior PC3. Meet the organisation's standards of courtesy, behavior and efficiency PC4. Stay free from intoxicants while on duty PC5. Wear and carry organisation’s uniform and accessories correctly and smartly
Task execution as per organization’s standards
To be competent, the user/individual on the job must be able to: PC6. Take appropriate and approved actions in line with instructions and guidelines PC7. Record details related to tasks, as per procedure PC8. Participate in workplace activities as a part of the larger team PC9. Report to supervisor immediately in case there are any work issues PC10. Use appropriate language, tone and gestures while interacting with clients
from different cultural and religious backgrounds, age, disabilities and gender
Communication and Information record
To be competent, the user/individual on the job must be able to: PC11. Communicate procedure related information to clients based on the sector’s
code of practices and organisation’s procedures/ guidelines PC12. Communicate role related information to stakeholders in a polite manner and
resolve queries, if any PC13. Assist and guide clients to services or products based on their needs PC14. Report and record instances of aggressive/ unruly behavior and seek
assistance PC15. Use communication equipment (phone, email etc) as mandated by your
organization PC16. Carry out routine documentation legibly and accurately in the desired format PC17. File routine reports and feedback PC18. Maintain confidentiality of information, as required, in the role
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Importance of personal health and hygiene KA2. Organization's standards of grooming and personal behavior KA3. Organization's standards related to courtesy, behavior and efficiency KA4. Ill-effects of intoxicants and potential actions at workplace KA5. Items of uniform & accessories and correct method of wearing/ carrying them KA6. Reporting/ recording formats and protocol for documentation KA7. Kinds of work issues that may arise and reporting structure KA8. Code of practices and guidelines relating to communication with people
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C. Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA13. document call logs, reports, task lists, and schedules with co-workers SA14. prepare status and progress reports SA15. record customers’ discussions in the call logs SA16. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA17. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA18. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA19. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA20. discuss task lists, schedules, and work-loads with co-workers SA21. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA22. give clear instructions to customers SA23. keep customers informed about progress SA24. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
D. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB12. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB13. plan and organize service feedback files/documents
KA9. Organization's requirements for recording and retaining information
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. Ability to speak, read and write in the local vernacular language and English KB2. Appropriate verbal and non-verbal cues while dealing with clients from
different cultural, religious backgrounds, age, disabilities and gender KB3. Different formats on which information is to be recorded KB4. Importance to maintain security and confidentiality of information KB5. Kinds of communication equipment (email, phone etc) available and their
effective use KB6. Selling/ influencing techniques to provide additional services/ products to
clients
Skills (S) [Optional]
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Customer Centricity
The user/individual on the job needs to know and understand how to: SB14. manage relationships with customers who may be stressed, frustrated,
confused, or angry SB15. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB16. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB17. deal with clients lacking the technical background to solve the problem on
their own SB18. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB19. use the existing data to arrive at specific data points SB20. use the existing data points for improving the call resolution time SB21. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB22. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N9003
Credits (NSQF) TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty &Salons Last reviewed on 15/10/2015
Occupation Hair Care Services Next review date 15/10/2016
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Annexure
Nomenclature for QP and NOS
Qualifications Pack
[ABC]/ Q 0101
Occupational Standard An example of NOS with ‘N’
[ABC] / N 0101
9 characters
BWS
QP number (2 numbers)
Q denoting Qualifications Pack Occuptaion (2 numbers)
9 characters
BWS
OS number (2 numbers)
Back to top…
Occuptaion (2 numbers)
N denoting National Occupational Standard
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The following acronyms/codes have been used in the nomenclature above:
Sub-sector Range of Occupation numbers
Skincare services 0101 – 0109
Haircare services 0201 – 0212
Makeup services 0301 - 0306
Nailcare services 0401 - 0406
Aesthetic dermatology services 0501 - 0504
Training academy services 0601 – 0606
Tattoo services 0701 – 0705
Assessment services 0801 - 0802
Sequence Description Example
Three letters Beauty and Wellness BWS
Slash / /
Next letter Whether QP or NOS N
Next two numbers Occupation code 01
Next two numbers OS number 01
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CRITERIA FOR ASSESSMENT OF TRAINEES
Job Role Senior colorist
Qualification Pack BWS/Q0209
Sector Skill Council Beauty and Wellness Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaulations for skill practical for every student at each examination/training center based on this criteria 5. To pass the Qualification Pack , every trainee should score a minimum of 40% in generic NOS and 60% in core/ functional NOS 6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack
Marks Allocation
Assessment outcomes
Assessment Criteria for outcomes
Total Marks (1400 + 100)
Out Of Theory Skills
Practical
1.BWS/N9001 (Prepare and maintain work area)
PC1. ensure that environmental conditions are suitable for the client and the nail care services to be carried out in a hygiene and safe environment
100
15 3 12
PC8. Select suitable equipment and products required for the treatment
19 5 14
PC9. set up the equipment and prepare the products for the nail care services in adherence to the salon procedures and product/ equipment guidelines
20 4 16
PC10. place the products in the trolley for the nail care services 12 2 10
PC11. sterilize, disinfect and place the tools on the tray
14 4 10
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PC12. dispose waste materials in adherence to the organization's and industry requirements
10 2 8
PC13. Store records, materials and equipment securely in line with the organization’s policies
10 2 8
Total 100 22 78
2. BWS/N0201 (Perform basic blow drying of hair)
PC1.comply with health and safety standards and processes laid out by manufacturer and salon and based on client needs
100
9 2 7
PC2.carry out the process using the tools and materials as laid down by the salon
13 3 10
PC3.confirm blow drying
instructions with the client 13 3 10
PC4.apply products, if required,
following the stylist's instructions
12 2 10
PC5.carry out checks to minimise the risk of damage to the hair and client discomfort
13 3 10
PC6.check whether client is comfortable during the drying process
10 3 7
PC7.use tools and equipments effectively to achieve the required result
10 3 7
PC8.check with the client on satisfaction with the finished result
10 3 7
PC9.provide specific after-process advice to the client Provide specific after-process advice to the client
10 3 7
Total 100 25 75
3.BWS/N0202 (Shampoo, condition the hair and scalp)
PC1. adhere to the health and safety standards laid out by the manufacturer and salon
100
5 1 4
PC2. position self and client throughout treatment to ensure privacy, comfort and wellbeing
5 1 4
PC3. prepare yourself, the client
and work area for shampoo and conditioning services
5 1 4
PC4. consult with the client to identify the condition of the hair and scalp and provide the suitable treatment
5 1 4
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PC5. clarify the client's understanding and expectation prior to commencement of treatment
5 1 4
PC6. sanitize the hands prior to
treatment commencement
5 1 4
PC7. prepare the client and
provide suitable protective apparel
5 1 4
PC8. select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition to meet to the client’s needs and treatment plan
5 1 4
PC9. carry out and adapt massage techniques to suit the client needs and to perform the treatment plan
5 1 4
PC10. check the water temperature and flow to meet the needs of the client’s hair, scalp and comfort, and to leave the hair clean and free of products, dirt, and grease
5 1 4
PC11. perform and follow an accurate shampoo and conditioning technique, ensuring the client is comfortable throughout the process
5 1 4
PC12. complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably
5 1 4
PC13. disentangle hair without
causing damage to hair or scalp
5 1 4
PC14. check the client’s wellbeing throughout the service and giving the necessary reassurance
5 1 4
PC15. perform and adapt the treatment using materials, equipment and techniques correctly and safely to meet the needs of the client
5 1 4
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PC16. promptly refer problems that cannot be solved to the relevant superior for action
5 1 4
PC17. complete the treatment to the satisfaction of the clientin a commercially acceptable time
4 1 3
PC18. record the treatment accurately and store information securely in line with the salon’s policies
3 1 2
PC19. provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client
3 1 2
PC20. Minimize the wastage of products and store chemicals and equipment securely post treatment
3 1 2
PC21. dispose all waste safety according to the salon’s standards of hygiene and safety
3 1 2
Total 100 21 79
4.BWS/N0206 (Perform Scalp Massages and Hair Spa Services)
PC1. Adhere to the health and safety standards laid out by the manufacturer and salon
100
5 1 4
PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing
5 1 4
PC3. Prepare yourself, the client and work area for shampoo and conditioning services
5 1 4
PC4. Consult with the client to identify the condition of the hair and scalp and provide the suitable treatment
5 1 4
PC5. Clarify the client's understanding and expectation prior to commencement of treatment
5 1 4
PC6. Sanitize the hands prior
to treatment commencement
5 1 4
PC7. Prepare the client and
provide suitable 5 1 4
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protective apparel
PC8. Select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition to meet to the client’s needs and treatment plan
5 1 4
PC9. Select a suitable medium
and perform hair spa and the scalp massage
7 1 5
PC10. Check the client’s wellbeing throughout the service and giving the necessary reassurance
5 1 4
PC11. Perform and adapt the treatment using materials, equipment and techniques correctly and safely to meet the needs of the client
7 1 5
PC12. Promptly refer problems that cannot be solved to the relevant superior for action
7 1 5
PC13. Complete the treatment to the satisfaction of the client in a commercially acceptable time
5 1 4
PC14. Record the treatment accurately and store information securely in line with the salon’s policies
7 1 5
PC15. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client
5 1 4
PC16. Minimize the wastage of products and store chemicals and equipment securely post treatment
10 1 8
PC17. Dispose all waste safety according to the salon’s standards of hygiene and safety
7 1 6
Total 100 17 83
5. BWS/N0207 (Cut hair)
PC1. Adhere to the health and safety standards laid out by the manufacturer and salon 100
4 1 3
PC2. Position self and client
throughout treatment to ensure privacy, comfort
4 1 3
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and wellbeing
PC3. Prepare yourself, the client and work area for shampoo and conditioning services
4 1 3
PC4. Clarify the client's understanding and expectation prior to commencement of treatment
4 1 3
PC5. Sanitize the hands prior to treatment commencement
5 1 4
PC6. Prepare the client and provide suitable protective apparel
5 1 4
PC7. Select styling products, tools and equipment based on the results of client consultation and hair analysis
5 1 4
PC8. Consult the client to
identify the desired look before cutting
5 1 4
PC9. Identify the condition of the hair to achieve the required results by analysing the influencing factors
5 1 4
PC10. Select the most suitable technique to the client’s hair and to achieve the desired look
5 1 4
PC11. To select the correct
cutting tool to achieve the desired look
5 1 4
PC12. Understand and perform various sectioning techniques to carry out the desired haircut
5 1 4
PC13. Perform various cutting techniques and texturing technique
• Club cutting
• Nothching
• Slicing
• Point cutting
• Scissor over comb
• Feathering
• Thinning
5 1 4
PC14. Establish and follow the guidelines to accurately achieve the required look 5 1 4
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PC15. Cross check the hair cut to ensure even balance and weight distribution
5 1 4
PC16. Check the client’s wellbeing throughout the service and giving the necessary reassurance
5 1 4
PC17. Position self and client throughout procedure to ensure comfort and wellbeing
5 1 4
PC18. Perform and adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client
5 1 4
PC19. Promptly refer problems that cannot be solved to the relevant superior for action
5 1 4
PC20. Complete the procedure to the satisfaction of the client in a commercially acceptable time
3 1 2
PC21. Record the procedure accurately and store information securely in line with the salon’s policies
3 1 2
PC22. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client
3 1 2
Total 100 22 78
6.BWS/N 0208 (Perform hair styling and dressing)
PC1. Perform suitable consultation techniques to identify the client’s wishes for the desired look before dressing the hair
100
6 1 5
PC2. Identify the condition of the hair to achieve the required results by analysing the influencing factors
7 2 5
PC3. Select the most suitable drying, setting techniques, styling techniques and finishing technique to achieve the desired look
6 1 5
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PC4. Perform the required back combing /back brushing technique
6 1 5
PC5. Control and secure hair effectively into place during dressing
6 1 5
PC6. Dress the hair to the
satisfaction of the client 7 2 5
PC7. Position self and client throughout procedure to ensure comfort and wellbeing
6 1 5
PC8. Perform and adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client
7 2 5
PC9. Apply finishing product to maintain the style and follow manufacturer’s instructions
7 2 5
PC10. Ensure the finished style taking into account the critical influencing factors
7 2 5
PC11. Evaluate the result of the
treatment with the client 7 2 5
PC12. Promptly refer problems that cannot be solved to the relevant superior for action
7 3 4
PC13. Complete the procedure to the satisfaction of the client in a commercially acceptable time
7 2 5
PC14. Record the procedure accurately and store information securely in line with the salon’s policies
7 3 4
PC15. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client Minimize the wastage of products and store chemicals and equipment securely post treatment
7 2 5
Total 100 27 73
7. BWS/N0209 (Colour and lighten hair)
PC1. Adhere to the health and safety standards laid out by the manufacturer and salon
100 5 2 3
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PC2. Consult the client by questioning to identify contra-indications to hair color products
4 1 3
PC3. Sanitize the hands prior to treatment commencement
3 1 2
PC4. Prepare the client and provide suitable protective apparel
3 1 2
PC5. Position self and client throughout procedure to ensure privacy, comfort and wellbeing
3 1 2
PC6. Select products, tools and equipment based on the results of client consultation , hair analysis and any tests conducted
7 2 5
PC7. Clarify the client's understanding and expectation prior to commencement of procedure
5 2 3
PC8. Mix accurately and apply the colour taking into account the influencing factors using neat sections
9 2 7
PC9. Promptly refer problems that cannot be solved to the relevant person/ senior hair stylist for action
4 1 3
PC10. conduct a patch test to eliminate the sensitivity/allergies to products to be used before applying color
9 2 7
PC11. Apply colour using techniques that reduce the risk of colour being spread to the client’s skin, clothes and surrounding areas
9 2 7
PC12. Monitor accurately the development of colour as required and follow the manufacturer’s instructions
9 2 7
PC13. Remove the colour products thoroughly from the hair and leave the hair free of any colouring
9 2 7
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products
PC14. Apply a suitable conditioner or post colour treatment to the hair following manufacturer’s instructions
9 2 7
PC15. Check the client’s wellbeing throughout the service and giving the necessary reassurance
3 1 2
PC16. Complete the procedure to the satisfaction of the client in a commercially acceptable time
3 1 2
PC17. Record the procedure accurately and store information securely in line with the salon’s policies
3 1 2
PC18. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client Minimize the wastage of products and store chemicals and equipment securely post treatment
3 1 2
Total 100 27 73
8. BWS/N0221 (Creative Hair colouring)
PC1. adhere to the health and safety standards laid out by the manufacturer and salon
100
5 2 3
PC2. consult the client by questioning to identify contra-indications to hairand colouring products.
5 2 3
PC3. sanitize the hands prior to
treatment commencement 5 2 3
PC4. prepare the client and
provide suitable protective apparel
5 2 3
PC5. position self and client throughout procedure to ensure privacy, comfort and wellbeing
5 2 3
PC6. select products, tools and equipment based on the results of client consultation , hair analysis and any tests conducted
5 2 3
PC7. clarify the client's
understanding and 3 1 2
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expectation prior to commencement of procedure
PC8. conduct a patch test to eliminate the sensitivity/allergies to products to be used before applying color
4 1 3
PC9. mix accurately and apply the colour taking into account the influencing factors using neat sections.
3 1 2
PC10. Perform colouring techniques.
• Slicing
• Block colour
• Weaving
• Shoe shine/tipping
• Scrunch colouring
5 2 3
PC11. perform colouring and lightening effects
• Full head
• Regrowth
• Block lightening on a partial head
5 2 3
PC12. Perform colour correction
techniques.
• Restoring depth and tone
• Neutralisingcolour tone
• Colouring resistant hair
5 2 3
PC13. perform pre-softening and
pre-pigmentation during colouring services.
5 2 3
PC14. promptly refer problems that cannot be solved to the relevant person/ senior hair stylist for action
5 2 3
PC15. apply colour using techniques that reduce the risk of colour being spread to the client’s skin, clothes and surrounding areas
5 2 3
PC16. monitor accurately the development of colour as required and follow the manufacturer’s instructions
5 2 3
PC17. remove the colour products thoroughly from the hair and leave the hair free of any colouring
5 2 3
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products
PC18. apply a suitable conditioner or post colour treatment to the hair following manufacturer’s instructions
5 2 3
PC19. check the client’s wellbeing throughout the service and giving the necessary reassurance
5 2 3
PC20. complete the procedure to the satisfaction of the client in a commercially acceptable time
3 1 2
PC21. record the procedure accurately and store information securely in line with thesalon’s policies
3 1 2
PC22. provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client
4 1 2
Total 100 39 61
9. BWS/N 0222(Colour Correction)
PC1. adhere to the health and safety standards laid out by the manufacturer and salon
100
3 1 2
PC2. consult the client by questioning to identify contra-indications to hairand colouring products.
3 1 2
PC3. sanitize the hands prior to
treatment commencement
3 1 2
PC4. prepare the client and
provide suitable protective apparel
3 1 2
PC5. position self and client throughout procedure to ensure privacy, comfort and wellbeing
3 1 2
PC6. select products, tools and equipment based on the results of client consultation , hair analysis and any tests conducted to perform corrective colouring.
3 1 2
PC7. clarify the client's
understanding and expectation prior to
3 1 2
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commencement of procedure
PC8. mix accurately and apply the colour taking into account the influencing factors using neat sections.
3 1 2
PC9. perform colouring techniques
• Slicing
• Block colour
• Weaving
• Shoe shine/tipping
• Scrunch colouring
• Backcombing
8 2 6
PC10. provide Remedy problems that may occur during the colouring correction service
3 1 2
PC11. perform Removing
artificial colour on a full head
3 1 2
PC12. perform Removing bands
of colour 3 1 2
PC13. perform Re-colouring hair treated with lightener using pre-pigmentation and permanent colour over at least 60% of the head
3 1 2
PC14. perform Re-colouring a full head of hair that has had artificial colour removed
3 1 2
PC15. perform Correcting
highlights or lowlights 3 1 2
PC16. perform colouring and lightening effects
• Full head
• Regrowth
• Block lightening on a partial head
4 1 3
PC17. perform colour correction techniques
• Restoring depth and tone
• Neutralising colour tone
• Colouring resistant hair
8 2 6
PC18. perform pre-softening
and pre-pigmentation during colouring services.
3 1 2
PC19. promptly refer problems that cannot be solved to the relevant person/ senior hair stylist for
3 1 2
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action
PC20. apply colour using techniques that reduce the risk of colour being spread to the client’s skin, clothes and surrounding areas
4 1 3
PC21. monitor accurately the development of colour as required and follow the manufacturer’s instructions
5 2 3
PC22. remove the colour products thoroughly from the hair and leave the hair free of any colouring products
3 1 2
PC23. apply a suitable conditioner or post colour treatment to the hair following manufacturer’s instructions
3 1 2
PC24. check the client’s wellbeing throughout the service and giving the necessary reassurance
3 1 2
PC25. complete the procedure to the satisfaction of the client in a commercially acceptable time
3 1 2
PC26. record the procedure accurately and store information securely in line with the salon’s policies
5 2 3
PC27. provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client
6 2 4
Total 100 32 68
10. BWS/N9005 (Consult and advice clients.)
PC1. Adhere to the health and safety standards laid out by the organization
100
6 1 5
PC2. Identify the client needs for services and products taking into account factors that may limit or affect the choice
12 2 10
PC3. Analyse the treatment
area, visually and carry out necessary tests
10 2 8
PC4. Consult the client by
questioning to identify contra-indications to hair
12 2 10
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care products and provide recommendations for treatments that are suitable to the client
PC5. Define a suitable
treatment plan to meet the client’s needs
10 2 8
PC6. Confirm to the client the pricing and duration of service and products and address client queries
10 2 8
PC7. Communicate effectively with the client to maintains clients goodwill trust
10 2 8
PC8. Clarify the client's understanding and expectation prior to commencement of treatment
10 2 8
PC9. Provide after care advice
and recommendations to the client
10 2 8
PC10. Record the client and treatment details accurately and store information securely in line with the organization’s policies
10 2 8
Total 100 19 81
11. Promote and sell services and products
PC1. Greet clients when they enter the retail outlet and direct them to the counter based on their needs
100
5 1 4
PC2. Identify the client needs for services and products taking into account factors that may limit or affect the choice
7 1 6
PC3. Analyse the treatment
area, visually and carry out necessary tests
5 1 4
PC4. Consult the client by questioning to identify contra-indications to products and provide recommendations for treatments that are suitable to the client
7 1 6
PC4. Provide product, promotion, and pricing information as per clients’ requirements and address client queries
9 1 8
PC5. Define a suitable
treatment plan to meet 5 1 4
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the client’s needs
PC6. Communicate effectively with the client to maintains clients goodwill trust
7 1 6
PC7. Clarify the client's understanding and expectation prior to commencement of treatment or sale of product
7 1 6
PC8. Maintain a client database by inputting client profiles and updates
5 1 4
PC9. Make arrangements for the clients needing a refund or replacement of their products based on company policy
7 1 6
PC10. Assist in managing the product inventory and ordering products based on inventory status
7 1 6
PC11. Assist in maintaining promotional database by inputting invoices and bill-back data as per organization standards
7 1 6
PC12. Set up and manage the display area of the range of products available in the organization
9 1 8
PC13. Label the displayed products clearly, accurately in alignment to the required standards
7 1 6
PC14. Provide after care advice
and recommendations to the client
7 1 6
PC15. Record the client and treatment details accurately and store information securely in line with the organization’s policies
7 1 6
Total 100 16 84
12.BWS/N9002 (Manage & lead a team)
PC1. Ensure professionals aware of the schedule and job expectations on a dailybasis
100
10 2 8
PC2. Involve the professionals in regular meetings to communicate information intendedfor them
10 2 8
PC3. Ensure communication to 20 10 10
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the professionals on any changes in policies/ processes bythe organization through required verbal/ written mechanisms
PC4. Ensure participation of the professionals in various engagement initiatives organizedby the organization
10 8 2
PC5. Counsel and address issues among the professionals for any work related issues
10 2 8
PC6. Support the centre manager the deployment of the professionals as per client schedule and the organizational norms and guidelines
10 2 8
PC7. Ensure periodic training of the professionals and support the team by delivering trainings
10 2 8
PC8. Share knowledge of processes, techniques, therapies and products with the professionals to enhance their skill levels
10 1 9
PC9. Provide feedback to the centre manager pertaining to performance appraisalsof the professionals
10 2 8
Total 100 31 69
13. BWS/N9002 (Maintain health and safety at the work place)
PC1. Set up and position the equipment, chemicals, products and tools in the work area to meet legal, hygiene and safety requirements
100
10 3 7
PC2. Clean and sterilize all tools
and equipment before use 10 3 7
PC3. Maintain one's posture and position to minimize fatigue and the risk of injury
10 3 7
PC4. Dispose waste materials in
accordance to the industry accepted standards
12 2 10
PC5. Maintain first aid kit and
keep oneself updated on the first aid procedures
15 3 12
PC6. Identify and document
potential risks and hazards 10 3 7
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in the workplace
PC7. Accurately maintain
accident reports 10 3 7
PC8. Report health and safety
risks/ hazards to concerned personnel
10 3 7
PC9. Use tools, equipment, chemicals and products in accordance with the salon's guidelines and manufacturers’ instructions
13 3 10
Total 100 26 74
14. BWS/N9003 (Create a positive impression at the work place)
PC1. Maintain good health and personal hygiene
100
8 2 6
PC1. Comply with organisation's
standards of grooming and personal behavior
9 3 6
PC2. Meet the organisation's
standards of courtesy, behavior and efficiency
5 1 4
PC3. Stay free from intoxicants
while on duty 6 1 5
PC4. Wear and carry organisation’s uniform and accessories correctly and smartly
6 1 5
PC5. Take appropriate and approved actions in line with instructions and guidelines
6 2 4
PC6. Record details related to
tasks, as per procedure 5 2 3
PC7. Participate in workplace
activities as a part of the larger team
5 1 4
PC2. Report to supervisor
immediately in case there are any work issues
3 1 2
PC3. Use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender
7 2 5
PC4. Communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines
7 2 5
PC5. Communicate role related
information to stakeholders in a polite
7 2 5
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manner and resolve queries, if any
PC6. Assist and guide clients to
services or products based on their needs
4 1 3
PC7. Report and record instances of aggressive/ unruly behavior and seek assistance
4 1 3
PC8. Use communication equipment (phone, email etc) as mandated by your organization
4 1 3
PC9. Carry out routine documentation legibly and accurately in the desired format
4 1 3
PC10. File routine reports and
feedback 4 1 3
PC11. Maintain confidentiality of
information, as required, in the role
6 2 4
Total 100 27 73