2019 ACCT Annual Meeting &Leadership Development Series

Part IV

Fall Education MeetingOctober 9-10, 2019

Embassy SuitesNashville, TN

All of our organizations are on the journey to improving care of patients by adopting the Triple

Aim. The path to higher quality, better patient experience at less cost is daunting. Future suc-

cess requires accelerating the rate of change in improving performance. The need for constant

and unrelenting change coupled with pressure for performance is the toughest challenge our

people face. Setting a vision, sustaining commitment, and carving a path to the future requires

new capacity and capabilities for leaders.

ACCT initiated a long-term project in leadership development for our members, working to build

better teams internally and networking across ACCT. Part IV of our Leadership Development

Series will focus on the Transformational Leadership, Staying Engaged throughout Your Career,

Leadership challenges following accidents/incidents, Drug shortage crisis, and a look at Wash-

ington Update. Using our interactive model, each session starts with a short presentation on

current status, challenges, and needs in leadership development before moving to

a facilitated round-table discussion.

Change Over Switch: Success-ion building “next gen” organizations

Thank You to our Sponsors:

Platinum Sponsors

Patient Advocate Award Sponsor

Silver Sponsors

Gold Sponsor

Supporting Sponsor

2019 ACCT FALL EDUCATION MEETING AGENDA - DAY 1

07:00 — 07:45 BREAKFAST IN HOTEL RESTAURANT - MAIN LOBBY

07:00 REGISTRATION - Commodore Room A&B

08:00—09:30 – SESSION I - Commodore Room A&B

Staying Joyfully Engaged at Every Stage of Your Career Presenter: Donna Cardillo, MA, RN, CSP, FAAN

09:00—9:30 – ROUND TABLE DISCUSSION: • Generational Myths and Stereotypes• Positive Realities • Assets of each Generation

09:30—10:00 – BREAK

10:00—11:30 – SESSION II - Commodore Room A&B

Harnessing Innovation: Transformational LeadershipPresenter: Jennifer Jackson, DNP, RN

11:00—11:30 – ROUND TABLE DISCUSSION:• Transformational Leadership Principles• Transformational leadership strategies to drive accountability for improving quality, patient

experience, patient safety, and operational efficiency• Implementation strategies to navigate expected barrier to driving outcomes with this model of

leadership• Identify strategies to impact a difficult situation utilizing transformational leadership

11:30—12:30 LUNCH AND NETWORKING BREAK - Atrium

2019 ACCT FALL EDUCATION MEETING AGENDA - DAY 1

12:30—14:00 – SESSION III - Commodore Room A&B

Honora Parate: Reflections on the Loss of Life Flight Three Presenter: Christina Shelton, BSN, CCRN, CEN, CMTE, Duke Life Flight

13:30—14:00 – ROUND TABLE DISCUSSION: • Consideration of organizational internal process for a Line of Duty Death incident• Consideration of how to respond effectively to address the needs of other programs that experience

a Line of Duty Death• Consideration and a greater understanding of the events that will likely occur in the wake of a Line

of Duty Death

14:00—14:30 – BREAK

14:30—16:00 – SESSION IV - Commodore Room A&B

Eleven Years After Eleven O'clock: What Have We Learned?Presenter: Tiffany Obetts, BSN, RN, Aero Med Spectrum Health

15:30—16:00 – ROUND TABLE DISCUSSION: • Are the lessons learned from our accident applicable to where you work today? If so, how?• Where are some areas that you are currently experiencing drift and/or complacency?• How do you get back to a place of mindfulness?

16:00—ADJOURNMENT OF DAY 1

2019 ACCT FALL EDUCATION MEETING AGENDA - DAY 2

07:00—07:45 – BREAKFAST IN HOTEL RESTAURANT - MAIN LOBBY

08:00—09:30 – SESSION V - Commodore Room A&B

The Drug Shortage Crisis: Trends, Quality Issues, and Mitigation Strategies Presenter: Erin Fox, PharmD, BCPS, FASHP

08:00—09:30 – ROUND TABLE DISCUSSION: • What communication strategies have worked best in your setting?• What is the most difficult shortage situation you have dealt with? How did you handle it?• Are you aware of any medication errors or near miss errors related to drug shortages?

09:30—10:00 – BREAK

10:00—11:30 – SESSION VI - Commodore Room A&B

Washington UpdatePresenter: Lisa Tofil, Holland and Knight

11:00—11:30 – ROUND TABLE DISCUSSION:• Critical Care Transport in the Healthcare Legislative Landscape• ACCT Advocacy Initiatives • Looking ahead at the 2020 Election –what does the future hold?

11:30—12:30 - LUNCH - Atrium

12:30—12:45 – PATIENT ADVOCATE AWARD PRESENTATION - Commodore Room A&BSponsored by SevenBar Aviation

12:45—14:00 – ANNUAL MEETING - Commodore Room A&B

ACCT 2018/2019 Review• Introduction of New Board Members –Steve Haemmerle/Edward Eroe • Executive Director Report – Roxanne Shanks• Financial Overview –Mike Christianson • Development /Membership Committee Update – Robbie Tester • Communications Committee Update – Dennis Mack• Standards Committee – Jeffrey Stearns/Shannon Moore • Policy Committee- Kyle Madigan • Education Committee Update – Cherie Pepping/Denise Landis • Governance Committee Update – Frank Erdman• Feedback from Membership – Open discussion

14:00—14:30 - WRAP UP AND ADJOURNMENT

2019 ACCT FALL EDUCATION MEETING AGENDA - DAY 2

2019 ACCT FALL EDUCATIONAL MEETING PRESENTERS

DONNA CARDILLO, MA, RN, CSP, FAANDonna Cardillo, RN [pronounced Car-dill-oh] known as the Inspiration Nurse, travels the world helping organizations and individuals to maximize their potential and stay fully en-gaged in life and career. She is fiercely passionate about healthcare and life in general. Donna is the original “Dear Donna” columnist at Nurse.com, an Expert Blogger at DoctorOz.com, and the former Healthcare Careers expert at monster.com. She is a Fellow in the American Academy of Nursing and a Certified Speaking Professional, one of only 25 nurses

in the world with this designation.

Donna is author of 4 books including her newest release: Falling Together: How to Find Balance, Joy, and Meaningful Change When Your Life Seems to be Falling Apart.

She has received numerous business and healthcare awards and recognitions but is most proud of being named a Diva in Nursing by the Institute for Nursing in NJ for outstanding achievements and excellence in practice.

Donna has been called the “Nurse Whisperer” and referred to as the Oprah Winfrey of the nursing profession. Regardless of who she’s compared to, there’s no denying that she has her own unique style, indomitable spirit, and uproarious sense of humor.

ERIN FOX, PHARMD, BCPS, FASHPErin R. Fox, PharmD, BCPS, FASHP, is senior director of Drug Information and Support Services and Associate Professor (Adjunct), at the Department of Pharmacotherapy, Uni-versity of Utah College of Pharmacy. Erin is active in both state and national pharmacy and health-related societies serving in a variety of volunteer and elected positions. The University of Utah Drug Information Service provides content for the American Society of Health-System Pharmacists (ASHP) Drug Shortage Resource Center with some support from Vizient. Erin serves as a media resource and advocate for changes to improve the ongoing drug short-

age situation and rising drug costs. In December, 2015, Erin testified for the Senate Aging Committee regarding the impact of sudden price increases on health systems. Erin is recognized as an expert in drug shortages and has re-ceived the ISMP Cheers Award and ASHP Award of Excellence in recognition for her work on drug shortages. Erin has also received the ASHP Award of Excellence for raising awareness about the problem of increasing drug prices.

JENNIFER JACKSON, DNP, RNDr. Jen Jackson has been a transformation nursing leader for over 15 years with leadership experience in both academic and community medicine. She is a builder of strong interdisci-plinary teams and strategic outcomes based on the mission, vision, and values of the organi-zation. Skilled in healthcare management, regulatory compliance, physician relations, quality, safety, and patient experience. Jen Jackson received her Doctorate in Nursing Practice from the University of Cincinnati specializing in nursing administration in 2013. As a visionary nurs-ing leader dedicated to advancing the practice of nursing and achieving excellence in quality

outcomes and patient experience.

TIFFANY OBETTS, BSN, RN, ERO MED SPECTRUM HEALTHTiffany Obetts currently serves as the Program Director for Aero Med and North Flight Aero Med (NFAM) which provides air ambulance services to Western and Northern Michigan.

Tiffany’s areas of responsibility include oversight of all operations (medical, aviation and maintenance), setting strategy for growth and fostering relationships between operational partners. Tiffany is an emergency department Registered Nurse by background and has served in several leadership positions across Spectrum Health since 2007. Some of her previous roles include: Education Manager, Director of Emergency Services, and Director

of Safety and Reliability. Tiffany spent time as a consultant for Healthcare Performance Improvement (HPI, now part of Press Ganey) which assists healthcare organizations in achieving zero harm and high reliability with interventions rooted in aviation and nuclear power. Tiffany’s current role has been heavily focused on the launch of NFAM, a joint venture between two healthcare systems in Michigan.

Tiffany has a Bachelor’s of Science degree in Nursing from Michigan State University. Tiffany enjoys travelling; in college, she backpacked across Europe for a month with a friend with minimal itinerary-in the days of no cell phones, Euros or internet access! Currently, in her spare time, she can be found hiking in the woods and cheering on her sonfrom the bleachers at his hockey games.

CHRISTINA SHELTON, BSN, CCRN, CEN, CMTE, DUKE LIFE FLIGHTChristina Shelton began her career in Emergency Services as a National Registry Paramed-ic at Moore County EMS in 1993. She transitioned to Nursing in 2000 as a Cardiothoracic Intensive Care Nurse at Moore Regional Hospital, while remaining part time as a Paramed-ic. In 2005, she returned full time to the pre-hospital industry with Duke Life Flight as a Registered Nurse. While she currently serves as the Education and Outreach Operations Coordinator, she has also held the positions of Nurse Manager of Operations for the Smith-field satellite base and Clinical Team Lead for both air and ground transport teams.

Christina holds an Associate and Bachelors in Nursing as well as an Associate in Applied Science-Emergency Medi-cal Services. She is a Certified Medical Transport Executive (CMTE), and a Critical Care Emergency Medical Transport Program (CCEMTP) certificate holder. She has been a North Carolina Level II Paramedic Instructor with the Office of Emergency Medical Services since 2011. She holds two advanced certifications in Critical Care Nursing (CCRN) and Certified Emergency Nursing (CEN), and has served as the liaison to the Air & Surface Transport Nurse Association (ASTNA) for the past ten years to host an annual Transport Professional Advanced Trauma Course (TPATC) at Duke Hospital. The last 12 months she has served as a consultant for the East Coast Helicopter Operations (ECHO) Flight Crew Assistance & Support Team (FAST) with her primary focus on crew preparedness and family support.

2019 ACCT FALL EDUCATIONAL MEETING PRESENTERS

2019 ACCT FALL EDUCATIONAL MEETING PRESENTERS 2019 ACCT FALL EDUCATIONAL MEETING PRESENTERS

.LISA TOFIL, PARTNER, HOLLAND & KNIGHT LLPMs. Tofil represents a number of health care organizations, with significant expertise in hospital and health system financing, trauma centers and systems, air medical transport, emergency medical services and the 340B Drug Discount Program. She is an experienced advocate on numerous other healthcare issues and programs, including graduate medical education, biomedical research, transplantation, health resources issues, as well as public records and open meetings laws. Ms. Tofil works with clients on policy development, devis-ing legislative and regulatory strategies, and intervening as necessary to draft and secure legislative or regulatory changes that advance client interests. In previous roles, she served

as in-house counsel to two large health systems, building their government relations functions and executing strate-gic government relations plans.

2019 ACCT Annual Meeting & Leadership Development SeriesPart IV

October 9-10, 2019Embassy Suites

Nashville, TN