2021 Training Calendar - FMM...40150 Shah Alam, Selangor Darul Ehsan Tel: 03-5569 2950/4471/4171 Fax: 03-5569 2576 Email: [email protected] Kedah/Perlis Branch No 2, Lorong BLM

FMM Institute

Sabah Branch

2021

Training

Calendar

A Guide to Professional Development

FMM’s Vision Making Malaysian industries globally competitive

FMM Institute’s Vision To be the leading organisation in providing a comprehensive range of

training programmes and advanced learning opportunities with educational excellence in industry practices and technology in

tandem with the nation’s surge towards developed nation status

Our Quality Policy Total commitment to service excellence and quality

Contents

Contents 1

FMM Institute Profile 3

FMM Institute – Network 4

Training Scheme 5

Customised In-House Programmes 6

Monthly Training Programmes 8

1. Management, Personal Development, Supervisory & Clerical Skills

1.1 Effective Communication Skills at the Workplace 10

1.2 Effective Supervisory Management Skills 11

1.3 Program Pembangunan Pekeranian 11

1.4 Sharpen Your Negotiation and Influencing Skills for Business Success 12

1.5 Sikap Kerja Positif dan Motivasi Diri 13

2. Human Resource

2.1 Important Skills for HR 14

2.2 Managing Absenteeism, Motivating & Effective Counseling Skills 14

3. Financial Management

3.1 Accounting Skills for Account Clerks & Assistants 15

3.2 Finance for Non-Financial Managers and Executives 15

4. Productions, Operations and Logistics

4.1 Effective Inventory Control: Balancing Cost and Operations Efficiency 16

4.2 Effective Logistics & Supply Chain Management 16

4.3 Effective Warehouse & Inventory Management 17

4.4 Operasi Stor dan Gudang 17

4.5 Pengiraan dan Penilaian Stok 18

4.6 Perancangan dan Pengawalan Inventori 18

5. Customer Service, Sales and Marketing

5.1 Customer Relationship Retention 19

5.2 Frontline Customer Service and Telephone Techniques 19

5.3 Handling Customer Complaints 20

1

Contents

6. Quality Systems and Productivity Improvement

6.1 5S Housekeeping 21

6.2 Good Manufacturing Practices (GMP) & HACCP Awareness 21

6.3 ISO 9001:2015 QMS Internal Auditor 22

6.4 ISO 37001:2016 Anti-Bribery Management System 22

6.5 ISO 45001 Occupational Health and Safety Management System 23

7. Industrial Safety and Environmental Management

7.1 Chemical Safety & CLASS Regulations 2013 24

7.2 Confined Space Awareness 25

7.3 Food Safety: MS 1480:2019 26

7.4 Hazard Identification, Risk Assessment & Risk Control 26

7.5 Noise Monitoring and Awareness 27

7.6 Occupational First Aid Skills & CPR 27

7.7 Ergonomics Risk Assessment at the Workplace 28

7.8 Safe Forklift Driving Skills 29

7.9 Scheduled Waste Management 29

8. Engineering, Maintenance and Technical

8.1 Cost Reduction Techniques for Maintenance 30

8.2 Maintenance Cost Control & Reduction and Energy Saving 31

8.3 Technical Troubleshooting and Decision-Making for Maintenance 31

9. FMM Certificate Programmes

9.1 OSH- Coordinator 32

9.2 Certificate in Safety & Health Officer 32

9.3 Certificate in Boilerman (Engine Driver Steam) 33

9.4 Certificate in Steam Engineer 33

9.5 Certificate in Human Resource 34

9.6 Certificate in Industrial Relations Management and Practices in Malaysia 34

9.7 Certificate in Logistics and Supply Chain Management 35

9.8 Certificate in Warehouse Management 35

9.9 Certificate in Procurement and Inventory Management 36

9.10 Sijil Pengurusan Stor dan Gudang 36

Registration Form 37

Sabah State Public Holidays for 2021 38

Location Map 39 2

FMM Institute Profile

FMM Institute was incorporated as a separate company of the Federation of Malaysian

Manufacturers (FMM) on January 12, 1999. This effort was specifically to expand and

focus on its training functions, in line with the objectives of FMM to develop the potentials

and enhance the skills of personnel at every level in the industry. This will create a pool

of manpower trained in all aspects of industrial skills and management capabilities to

face the challenges as the country moves into the status of an industrialized nation.

FMM Institute Sabah Branch was set up with the prime objective to meet and match the

training demand and to provide adequate knowledge of industrial skills and

management techniques for the industry. Dedicated to provide the best in training and

continuous education, FMM Institute aims to be the ultimate one-stop training centre for

the manufacturing industry.

FMM Institute offers a wide range of functional training programmes to cater to the

diverse needs of the manufacturing and services sectors. Continuing professional

educational provides the opportunity for the working personnel to gain the necessary

qualifications to upgrade themselves both professionally as well as for self-development.

This opportunity is made possible through FMM Institute’s Certificates, Public and In-house

programmes in selected areas of industrial and managerial skills.

FMM Institute’s programmes could also be specially customized to meet the training

needs of specific industries and conducted on in-house basis. Programme outlines and

objectives are discussed with the companies and trainers will be selected to develop

the programme accordingly. All in-house programmes are packaged to be cost

effective for companies with no compromise on the quality of the programmes and the

desired result.

FMM Institute considers various factors such as inputs from the industry and engagements

with training experts and consultants from relevant areas to deliver programmes of high

degree of flexibility in terms of duration, learning and teaching resources and venues. In

addition, FMM Institute constantly evaluates the performances of its trainers and ensures

that they keep abreast with the latest information and knowledge.

3

FMM Institute – Network

Sabah Branch No. 143, 1st Floor, Block Q Lorong Plaza Permai 1, Alamesra Plaza Permai 88400 Kota Kinabalu, Sabah Tel: 088-447 580 Fax: 088-447 570 Email: [email protected] Website: www.fmm.org.my

Head Office Wisma FMM, No 3, Persiaran Dagang, PJU 9 Bandar Sri Damansara 52200 Kuala Lumpur Tel: 03-62867200 Fax: 03-62776712 E-mail: [email protected] Contact Person: Ms Ong Li Choo

Selangor & Kuala Lumpur Branch No 8A, Jalan Pensyarah U1/28, Hicom Glenmarie Industrial Park, 40150 Shah Alam, Selangor Darul Ehsan Tel: 03-5569 2950/4471/4171 Fax: 03-5569 2576 Email: [email protected]

Kedah/Perlis Branch No 2, Lorong BLM 1/4 Bandar Laguna Merbok 08000 Sungai Petani, Kedah Tel: 04-4403273/628 Fax: 04-4426876 E-mail: [email protected] Contact Person: Pn Meeza Hassan

Johor Branch No 1 & 3, Jalan Kencana Mas 1/1 Tebrau Business Park, Kawasan Perindustrian Tebrau III 81100 Johor Bahru, Johor Darul Takzim Tel: 07-3577613 Fax: 07-3577617/7618 E-mail: [email protected] Contact Person: Ms Jessica Chu

Penang Branch 2767 Mukim 1, Lebuh Tenggiri 2 Bandar Seberang Jaya 13700 Prai, Penang Tel: 04-3992057/4901/7805 Fax: 04-3994863 E-mail: [email protected] Contact Person: Mr Yeoh Ooi Huat

Eastern Branch (Pahang, Kelantan & Terengganu) B-8014, 2nd Floor, Sri Kuantan Square, Jalan Telok Sisek 25000 Kuantan, Pahang Darul Makmur Tel: 09-5156858/6857 Fax: 09-5156855 E-mail: [email protected] Contact Person: Pn Nurul Hanis

Perak Branch

No 1, Lorong Raja Di Hilir (Off Jalan Raja Di Hilir) 30350 Ipoh, Perak Darul Ridzuan Tel: 05-5488660/550/770 Fax: 05-5488221/331 E-mail: [email protected] Contact Person: Mr Mahinder Singh

Sarawak Branch

Level 5 (South), Wisma STA, 26, Jalan Datuk Abang Abdul Rahim 93450 Kuching, Sarawak Tel: 082-332784/2787 Fax: 082-332785 E-mail: [email protected] Contact Person: Ms Beatrice ak Olivia Kada

Negeri Sembilan Branch No 123, Jalan S2 D31, City Centre Seremban 2, 70300 Seremban Negeri Sembilan Darul Khusus Tel: 06-6031616/26/27 Fax: 06-6031628 E-mail: [email protected] Contact Person: Pn Aliza Ahmad

Malacca Branch D3-4, Plaza Jayamuda, Jalan Pelanduk Putih (Off Jalan Ong Kim Wee) 75300 Melaka Tel: 06-2831639/2812827 Fax: 06-2838090 E-mail: [email protected] Contact Person: Ms Chloe Leong

4

Training Schemes

Human Resource Development Fund (HRDF)

Employers who are registered with Pembangunan Sumber Manusia Berhad

(PSMB) are eligible for training grants through the various schemes available

under the HRDF. The schemes are as follows:

➢ SBL Scheme

Employers can claim for reimbursement from HRDF upon completion of

programme. However, approval from PSMB is required prior to

commencement of programme by completing the SBL online application form.

Training grants can be considered for all types of training programmes (both

in-house and external) for the retraining and skills upgrading of employees

relevant to the needs of employers.

needs of employers.

➢ SBL-KHAS Scheme

FMM Institute will claim the course fee directly from the employer’s account

with HRDF. However, approval from PSMB is required prior to commencement

of programme by completing the SBL-KHAS online application form. Employers

must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to

commencement of programme.

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Customised In-House Programmes

FMM Institute offers training courses to be conducted at your premise on dates of your choice as in-house training! This mode of training is cost effective and can be customized to meet your training objectives. All FMM Institute's training programmes can be offered on in-house basis. The benefits of in-house training: Customized to meet objectives Cost effectiveness Convenience and flexible scheduling On site practical session All programmes are claimable under the SBL scheme from PSMB. Selected programmes can be offered under the SBL-KHAS scheme. Experienced and Highly Qualified Facilitators with Relevant Industry Experience Our teams of professional facilitators who specialized in their respective fields are highly qualified with years of experience from manufacturing industries to service sectors. Popular In-House Programmes: Industrial Safety and Environmental Management

• Kesihatan & Keselamatan Dalam Pekerjaan (OSHA)

• Occupational First Aid Skills & CPR

• Safe Forklift Driving Skills

• Reach Truck Safety Handling Skills

• Defensive Driving and Vehicle Safety

• Safety Operation and Maintenance of Electrical Installation

• Accident Prevention at the Workplace

• Food Safety: MS 1480:2019 Awareness

• Food Safety: GMP & HACCP Awareness

• Chemical Safety & CLASS Regulations 2013

• Safety in the Use of Chemical

• Emergency Response Plan

• Scheduled Waste Management Quality & Productivity Improvement

• Bengkel Produktiviti – Pelaksanaan 5S

• Housekeeping Management at The Workplace: 6S

• ISO 9001:2008 QMS Internal Auditor Training

• Awareness ISO 9001:2008 – Internal Auditing Techniques

• MS 1480:2019 Internal Audit Training

Supervisory & Motivations Skills

• Kemahiran Mengurus Kakitangan Berprestasi Rendah

• Kepimpinan Berkesan dan Kemahiran Interpersonal untuk Penyelia

• Motivasi Berkesan Dalam Organisasi

• Motivasi Diri dan Kerjaya Ke Arah Kecemerlangan

• Sikap Kerja Positif

• Team Building

• Kemahiran Penyeliaan yang Berkesan

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Customised In-House Programmes Engineering & Maintenance

• Certificate in Boilerman

Communication & Clerical Development • Aplikasi dan Amalan 6S Dalam Pengurusan Rekod & Fail • Basic English Communication Skills • Effective Communication Skills at the Workplace • Kemahiran Pengurusan Masa • Program Pembangunan Pekeranian Management & Performance Development • Developing A Positive Work Attitude • Essential Management Skills • Leadership Development Programme • Pemikiran Kreatif & Inovatif • Pengukuhan Pasukan • Pengurusan Emosi dan Stress • Personal Empowerment and Motivation • Transformasi Minda Ke Arah Kecemerlangan • Transformasi Pemikiran dan Sikap Negatif Kepada Positif • Meningkatkan Prestasi Diri Dan Disiplin Penjawat Awam • Effective Contracts Management: Tendering to Reward of Contracts

Human Resource

• Effective Disciplinary Management - Misconduct & Domestic Inquiry

• Basic Provision on Employment under the Sabah Labour Ordinance

Productions and Logistics

• Inventory and Store Management

• Pengurusan Stor & Stok Yang Sistematik

• Practical Costing and Cost Control to Maximize Profit

• Strategic Procurement

• Effective Purchasing Management

Sales

• Selling in Tough Time

• Jom Sales!

Specialized Training

• Tree Feller Training

• IMDG Code

7

Monthly Training Programme

No. Programmes Date Duration Trainer

January 2021

1 Scheduled Waste Management Jan 14-15 2 days Harman

2 Occupational Frist Aid Skills & CPR Jan 18-19 2 days Dr. Lim

February 2021

1 Food Safety: MS 1480:2019

Awareness

Feb 22-23 2 days Chandran

2 5S Housekeeping Feb 25-26 2 days M Sharuddin

March 2021

1 Safe Forklift Driving Skills Mar 4-5 2 days To be

confirmed

2 Effective Communication Skills at

Workplace

Mar 15-16 2 days Eugene

3 Accounting Skills for Account Clerks

& Assistants

Mar 22-23 2 days Hamdani

April 2021

1 Operasi Stor dan Gudang Apr 5-6 2 days Siti Zaleha

2 Frontline Customer Service and Telephone Technique

Apr 8-9 2 days Eugene

3 Confined Space Awareness Apr 26-27 2 days Harman

May 2021

1 Finance for Non-Financial Managers

& Executive

May 20-21 2 days Hamdani

2 Hazard Identification, Risk

Assessment and Risk Control

May 27-28 2 days Harman

June 2021

1 Chemical Safety & CLASS Regulations

2013

Jun 10-11 2 days Dr. Lim

2 Sikap Kerja Positif dan Motivasi Diri Jun 14-15 2 days Dr. Jasjit

3 OSH Coordinator Jun 21-23 3 days Panel Trainers

July 2021

1 Noise Monitoring and Awareness Jul 5-6 2 days Dr. Lim

2 Certificate in Boilerman Jul 13-16 4 days Panel Trainers

8

Monthly Training Programme

No. Programmes Date Duration Trainer

August 2021

1 Effective Logistics & Supply Chain

Management

Aug 12-13 2 days Siti Zaleha

2 ISO 9001:2015 QMS Internal Auditor Aug 18-19 2 days M Sharuddin

3 Important Skills for HR Aug 23-24 2 days Dr. Jasjit

September 2021

1 Sharpen Your Negotiation and

Influencing Skills for Business Success

Sep 6-7 2 days Rachel Khor

2 Handling Customers Complaints Sep 20-21 2 days Dr. Jasjit

October 2021

1 Occupational Frist Aid Skills & CPR Oct 7-8 2 days Dr. Lim

2 ISO 37001:2016 Anti-Bribery

Management System

Oct 21 1 day To be

confirmed

November 2021

1 Managing Absenteeism, Motivating &

Effective Counseling Skills

Nov 11-12 2 days To be

confirmed

2 Perancangan dan Pengawalan

Inventori

Nov 18-19 2 days Siti Zaleha

3 Effective Supervisory Management

Skills

Nov 22-23 2 days Dr. Jasjit

December 2021

1 ISO 45001 Occupational Health and Safety Management System

Dec 2-3 2 days To be

confirmed

2 Ergonomic Risk Assessment at the

Workplace

Dec 6-7 2 days Dr. Lim

3 Program Pembangunan Perkeranian Dec 13-14 2 days To be

confirmed

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1.1 Effective Communication Skills at the Workplace

Dates: Mar 15-16, 2021 Duration: 2 days

Member Fee: RM750 Non-Member Fee: RM990

Scheme: SBL In-House Training Available

Objectives Identify communication problems that may be holding you back

Develop skills in asking questions that give you information you need

Learn what your non-verbal message are telling others

Develop skills in listening actively and empathically to others

Enhance your ability to handle difficult situations without being manipulated

Organize information in a clear and concise manner

Implement techniques for varying your vocal tones and body languages

Contents Module 1: Introduction

▪ The Communication Process What is professional communication

Module 2: Listening

▪ Listening Skills to encourage Listening to understand

Module 3: Speaking

▪ Speaking to be understood Speaking to convince and influence

Module 4: Non-Verbal Communication

▪ What is non-verbal communication?

▪ Gestures and Postures

▪ The Language of Space

▪ Sounds and touch

Module 5: Dynamics of Interaction

▪ Building Rapport

▪ Self-Awareness

Who Should Attend This course is specially designed for executives, supervisors and clerical staff who are

involved in areas of an organisation.

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1. MANAGEMENT, PERSONAL DEVELOPMENT, SUPERVISORY & CLERICAL SKILLS

1.2 Effective Supervisory Management Skills

Dates: Nov 22-23, 2021 Duration: 2 days



Objectives Build confidence in leading people, without prejudice, in doing what should be

done and not what they like done Learn the 2 behavioural skills of leadership and how to use them at the workplace Understand a paradigm of leading people on the job Accept each person as individuals and be able to motivate them to perform

progressively better Supervise performance through managing consequences

Contents

• Responsibilities of Supervision

• Leadership in Supervision

• Leadership Behavioral

• Effective Communication Skills

• Supervising Difficult People

• Supervising & Motivating Performance

Who Should Attend Supervisors from all industries

1.3 Program Pembangunan Perkeranian Dates: Dec 13-14, 2021 Duration: 2 days



Objectives Understand the administrative role and function of an organisation Learn the importance of realising the organisation’s mission and objectives through

their daily work Identify the ways to foster good working relationship, positive work attitude and

effective working habits so as to contribute positively towards the organisation’s productivity

Acquire excellent work ethics and work culture for personal improvement and orgnisational development.

Contents

• Peranan dan Fungsi

• Sistem Pejabat

• Motivasi • Perhubungan Kemanusian

• Komunikasi Berkesan

• Pengurusan Masa dan Tugasan

• Perkhidmatan Pelanggan

Who Should Attend This course is designed for all levels of clerical staff, secretaries, personal and administrative assistants.

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1.4 Sharpen Your Negotiation and Influencing Skills for Business Success

Dates: Sep 6-7, 2021 Duration: 2 days



Objectives Become a more effective negotiator by developing your "tool kit" of negotiation

tactics and strategies Learn tactics that work in the real world Master persuasiveness and influence in negotiation Establish and build instant rapport with the other party Ensure you do not lose out in any business dealings Learn to get what you want without generating bad feelings Turn objections into business agreements Evaluate your level of confidence and preparation - always know if the other side

is telling the truth Find out how to avoid giving away too much Analyze and improve so as to arrive at win-win negotiating outcomes Master key negotiation techniques required for business success Be able to practice tactics to prevent & break deadlocks Learn some of the key negotiation tactics & strategies that top negotiators

employ in their business dealings

Contents

• Strategic Negotiation - What Is It

• The Power of Persuasion and Influence in Negotiation

• Preparing for A Good Negotiation: Systematic & Focused

• Overcoming Deadlocks & Bluffing

• Raising the Bar: Negotiating Style and Powerful Tactics

• Bargaining & Preparing to Deal – The Heart of Negotiation

• Understanding Human Motivation, Behaviours and Attitude

• Managing Emotions During Negotiation

• The Millionaire Mindset for Negotiation

• Real Life Negotiation Activity

Who Should Attend All senior managers and anyone who needs to solve their day-to-day work and business matters

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1.5 Sikap Kerja Positif Dan Motivasi Diri

Dates: Jun 14-15, 2021 Duration: 2 days



Objectives Mempraktikkan konsep budaya kerja positif dalam organisasi Mengamalkan prinsip-prinsip komunikasi berasaskan sains perlakuan manusia Meningkatkan kualiti dan mutu kerja

Merancang dan membentuk rangka tindakan ke arah membina sikap kerja positif

Contents

• Orientasi Minda

• Konsep Positif

• Mengenali Kehendak dan Keperluan Organisasi

• Dorongan Diri Sendiri

• Peranan Hubungan Kemanusiaan

• Membentuk Rangka Tindakan

Who Should Attend All levels of employee

13


2.1 Important Skills for HR Dates: Aug 22-23, 2021 Duration: 2 days



Objectives Convert corporate objectives into human resource management objectives Develop misconduct procedures Implement progressive disciplinary actions Effective recruitment and selection process Conducting effective interviews Identify Training needs Evaluate training effectiveness Implement effective Performance Management Develop KRAs and KPIs Conduct effective counselling sessions

Contents

• Corporate Objectives & Human Resource Management

• Managing Human Resources

• Effective Counselling

• Effective Recruitment & Selection

• Effective Interviewing

• Training & Developing Employees

• Performance Management

Who Should Attend

Suitable for Human Resource Managers, Department Heads, Human Resource Executives / Officers, Supervisors 2.2 Managing Absenteeism, Motivating & Effective Counselling Skills

Dates: Nov 11-12, 2021 Duration: 2 days



Objectives Manage and deal with absenteeism Develop counselling skills Use the appropriate counselling strategy & style in different situations Use effective techniques of motivation Contents

• How to Control Absenteeism

• Counselling Skills

• When Should You Counsel?

• Counselling Process

• Disciplinary Action

• The Art of Motivation

Who Should Attend

Section Heads, Managers, Executives and Supervisors 14

2. HUMAN RESOURCE

3.1 Accounting Skills for Account Clerks & Assistants Dates: Mar 22-23, 2021 Duration: 2 days



Objectives Understand the accounting process and its concepts Improve their efficiency in recording accounting information Prepare bank reconciliation statement Communicate more effectively towards management decision making Understand the importance and determinants of cash flow and working capital Developing collaboration Resolving conflict Contents Module 1: Why Do People Disagree? Module 2: Listening to Ourselves Module 3: Principles of Interaction Module 4: Listening to Others Module 5: Resolving Conflict Module 6: Collaboration Applied Who Should Attend Managers, Section Heads, Head of Departments, Executives

3.2 Finance for Non-Financial Managers and Executives Dates: May 20-21, 2021 Duration: 2 days



Objectives Acquire the knowledge and learn the working financial, costing and costs

management skills. To be able to understand and distinguish between the business managers roles

versus the generic perceived roles of the accountant. To be able to read and interpret financial statements (historical based) To eradicate tension between the finance department and departments. To use the skills learned in effective decisions making.

Contents

• Financial Statement

• Business Analysis

• Cash Operating Cycles (Working Capital Management)

• Profit versus Cash

• Cost information for decision making and budgeting

• Investment Appraisal Tools Who Should Attend Non-Finance Head of Departments, Managers, Executives, Supervisors

15

3. FINANCIAL MANAGEMENT

4.1 Effective Inventory Control: Balancing Cost and Operations Efficiency

Dates: To be confirmed Duration: 2 days



Objectives Understand the accounting process and its concepts Improve their efficiency in recording accounting information Prepare bank reconciliation statement Communicate more effectively towards management decision making Understand the importance and determinants of cash flow and working capital

Contents

• Introduction to Accounting

• Adjustments

• Balance Sheet

• Profit and Loss Statement

• Improve Cash Flow Statement and Profitability

• Financial Ratios Analysis

• Budgeting

Who Should Attend Account Clerks & Assistants, Supervisors, Executives and all professionals who are interested in basic accounting

4.2 Effective Logistics & Supply Chain Management Dates: Aug 12-13, 2021 Duration: 2 days



Objectives Understand what logistics and supply chain management are fundamentally about Appreciate that time is cash See that movement to the customer is all that adds value Work with all of the supply chain players pays Look 'outside of the box' Apply the 8 Rules for Effective Supply Chain Management Contents

• Definitions of logistics and Supply Chain Management

• Logistics & SCM models

• Product life cycle and logistics, service capability, gap analysis.

• Inventory management:

• Supply planning & MRP, DRP & JIT concepts

• Transportation, Warehousing

• Procurement & purchasing:

• Integrated Logistics Management Who Should Attend Supply, Buying, Purchase, Logistics, Materials and Supply Chain Professionals.

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4. PRODUCTIONS, OPERATIONS AND LOGISTICS

4.3 Effective Warehouse & Inventory Management Dates: To be confirmed Duration: 2 days



Objectives Understand the functions of warehouse Manage warehouse operations Understand inventory position Understand stock/inventory valuation technique Apply inventory control & measure inventory performance Contents

• Warehouse Management

• Warehouse Operations

• Inventory Management

• Inventory Analytic

• Inventory Performance & Control

Who Should Attend Warehouse Personnel, Purchasing & Administration Personnel, Logistic & Distribution Personnel,Personnel

4.4 Operasi Stor dan Gudang Dates: Apr 5-6, 2021 Duration: 2 days



Objectives Identify the principles and functions of operating store and warehouse in order to

increase productivity Identify the responsibilities of the staff members of store and warehouse

management Apply proper and good practices in the management of store and warehouse Motivate the staff of stores and warehouse, who play a big role in ensuring the

success of an organisation Contents

• Stor dan Inventori – Kaitannya dengan Operasi Perniagaan

• Perhubungan Stor dengan Jabatan-jabatan Lain dalam Organisasi Perniagaan

• Pengenalan dan Kodifikasi Barang

• Kawalan Inventori ; Sistem Lokasi Stok

• Prosedur-prosedur dalam Pentadbiran Operasi Stor

• Rekod Stor; Pemeriksaan dan Pengiraan Stok; Perakaunan Inventori

• Keselamatan Kerja dan Harta Benda Stor dan Gudang Who Should Attend All officers, supervisors and staff involved in stores, purchasing, warehouse and even freight activities will also find this programme to be useful and beneficial.


17

4.5 Pengiraan dan Penilaian Stok Dates: To be confirmed Duration: 2 days



Objectives Understand the stock value from financial perspective Apply the systematic approach in conducting stock counting and valuation Determine value of stock in hand through various valuation methods and

introduce changes to increase stock efficiency Control and minimise the possible various errors in stock counting and valuation Contents

• Ketepatan Stok

• Pengiraan Stok

• Penilaian Stok

• Kesilapan Dalam Membuat Pengiraan Stok Who Should Attend Warehouse Executive/Officer, Administration Executive/Officer, Purchasing Executive/Officer, Warehouse supervisor/controller, Storekeeper and Store Personnel

4.6 Perancangan dan Pengawalan Inventori Dates: Nov 18-19, 2021 Duration: 2 days



Objectives Understand the principle of Inventory Planning and Control Apply a systematic approach in managing stock Measure inventory performance Contents

• Konsep; Organisasi

• Klasifikasi Bahan-bahan Keperluan

• Perancangan Inventori

• Menentukan Keperluan Inventori Perancangan Keperluan Bahan

• Maklumat-Maklumat Penting dalam Perlaksanaan MRP

• Konsep dan Amalan JIT

• Mengawal Bahan-bahan Lebihan dan Buangan Who Should Attend Executives, Supervisors and Clerks who are directly or indirectly involved in materials planning and control, inventory and financial control.


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5.1 Customer Relationship Retention Dates: To be confirmed Duration: 2 days



Objectives Learn new ways to satisfy customers’ needs and demands Develop a sense of strong confidence in the way of handling irate customers

Appreciate the meaning of “quality service” • Walking the extra mile for the customer

Contents

• The Good Team Player

• The Service Edge

• Developing a Relationship Building Plan

• Offering Value-Added Service

• Managing Service Breakdown

• Customer Care and Email

• Handling Complaints via Letters

• Handling Tough Customer

• Customer Feedback Who Should Attend Sales Directors, Directors of Marketing, Sales Managers and Marketing Managers

5.2 Frontline Customer Service and Telephone Techniques Dates: Apr 8-9, 2021 Duration: 2 days



Objectives Instill in customer service professionals the importance of delivering service

excellence Promote and manage professional customer relationship Equip the customer service professionals with effective techniques and skills to

provide service beyond expectation Create a Customer-Driven Culture and make Customer Service Excellence as part

of the organisation culture Manage and handle customer interactions and relationship Manage difficult situations Contents

• Importance of the Customer to the Return on Investment

• Customer Relationship

• Managing Complaints and Difficult Customers

• Creating a Culture of Service Excellence through Continuous Learning

• Telephone Skills

Who Should Attend Customer Service Representatives, Sales Professionals, Sales and Customer Service Supervisors and Managers, front line workers and anyone who comes into contact with customers

5. CUSTOMER SERVICE, SALES & MARKETING

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5.3 Handling Customer Complaints Dates: Sep 20-21, 2021 Duration: 2 days



Objectives Save money by doing what your customers want and eliminating what they don’t

really care about Balance customer needs with the reality of your business operations Create and keep a service gap between you and your competitors Reduce customer complaints Spot areas needing immediate improvement Develop an attitude of surprising and delighting the customers Use measurement to reward rather than punish Contents

• Preparing the Organisation

• Developing Customer Focus

• Creating a Strategy for Excellent Service

• Designing a System to Consistently Deliver

• Training and Supporting Our Front-Liners

• Measuring and Implementing an Excellent Customer Service Programme

Who Should Attend This course is specially designed for those who are at the executive, supervisory and managerial levels and who are in charge of front-line and support staff in the customer service, sales and marketing department.

5. CUSTOMER SERVICE, SALES & MARKETING

20

6.1 5S Housekeeping

Dates: Feb 25-26, 2021 Duration: 2 days



Objectives Explain the origins of 5S methodology Discuss the benefits of 5S principles Identify opportunities for improvement using 5S principles Introduce and embed 5S changes to the workplace for sustained improvement Contents

• Concept and benefit of 5S

• Seiri: Organisation (Sort out)

• Seiton: Neatness (Systematic arrangement)

• Seiso (inspection & Cleaning)

• Seiketsu: Standardisation (Maintain)

• Shitsuke: Discipline (Good habits) Who Should Attend Managers, Executives, Engineers and Supervisors who are responsible to oversee or carry out improvement at the workplace.

6.2 Good Manufacturing Practices (GMP) & HACCP Awareness Dates: To be confirmed Duration: 2 days



Objectives Increase awareness in food safety Obtain knowledge in the application of food safety principles Enhance compliance of any necessary food safety and hygiene standards. Recognize potential food safety issues at the workplace. Write audit reports in the correct format Contents

• What is GMP / HACCP?

• The importance of GMP / HACCP in the food industry

• Elements of GMP

• Food Hazards / Contaminants

• Construct and Implement HACCP Plan Who Should Attend This course is specially designed for personnel responsible for the food safety program in Food and Beverage industries.

6. QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT

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6.3 ISO 9001:2015 QMS Internal Auditor Dates: Aug 18-19, 2021 Duration: 2 days



Objectives Interpret and understand the requirements of Internal Audit (IA) and

Nonconformity reporting in ISO9001:2015 QMS Understand why audits are required Understand how to carry out IA Relate IA findings to nonconformity reporting Understand how to prepare reports Practice conducting an audit Contents

• ISO 9001:2015 Introduction

• ISO 9001:2015 QMS Requirements

• Introduction to Audits

• Theory of Audits

• Conducting IA

Who Should Attend ISO 9001 QMS Internal Auditors and those involved in ISO 9001 QMS Implementation.

6.4 ISO 37001:2016 Anti-Bribery Management System

Dates: Oct 21, 2021 Duration: 1 day



Objectives Identify the key concepts of bribery Explain the background, structure and intent of ISO 37001:2016 Interpret the requirements for ‘adequate procedures’ contained within ISO

37001:2016 Explain how anti-bribery management fits into your organization Demonstrate the business benefits of implementing an effective ABMS Contents

• Introduction to anti-bribery management systems and ISO 37001:2016

• The fundamental principles of an ABMS

• An overview of ISO 37001 its structure and clauses

• Corporate governance, best practice and consequences Who Should Attend Anyone with responsibility for anti-bribery management, including those with responsibility for ethical behavior, corporate governance, risk & compliance, anti-bribery enforcement activities, auditors who are new to anti-bribery practices and those interested in finding out more about bribery and anti-bribery management systems.


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6.5 ISO 45001 Occupational Health and Safety Management System Dates: Dec 2-3, 2021 Duration: 2 days



Objectives To understand the key requirements of ISO 45001 To understand the implementation and application of ISO 45001 To prepare the organizations/ participants to move ahead with ISO 45001 for

safety and health at work

Contents

• Introduction to OHSMS: OHSAS 18001 / MS 1722 / ISO 45001

• 'Main Changes' - ISO 45001

• Scope, Normative reference, terms and definitions

• Clause 4 Context of the organization

• Clause 5 Leadership and worker participation

• Understanding ‘Risk Base Thinking‘ Requirements

• Clause 6 Planning

• Clause 7 Support

• Clause 8 Operation

• Clause 9 Performance evaluation

• Clause 10 Improvement

• Challenges and Best Practice Who Should Attend OSH Practitioners & Consultants, Safety & Health Officers, Safety Engineers, Safety & Health Committee Members, Occupational Health Nurses, Occupational Health Doctors, Business Owners, Human Resource Executives & Managers

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7.1 Chemical Safety & CLASS Regulations 2013 Dates: Jun 10-11, 2021 Duration: 2 days



Objectives Explain CLASS Regulations in relation to safe use of chemical Explain the basic concept of chemical management Identify chemical hazard at workplace Identify steps to control hazardous chemicals Enable management and employees to understand the duties and

responsibilities in chemical handling Enable production personnel and employees who are handling chemicals to be

conversant with chemical labelling and the use of Safety Data Sheet

Contents

• Chemical Management & Cradle to Grave Concept

• Health Effect and Toxicology of Chemical

• Control Measure and Personal Protective Equipment (PPE)

• Fire, Explosion and Control

• Emergency and Preparedness

• Legal Requirement on Chemical (USECHH 2000)

• Legal Requirements of Chemical (CLASS 2013)

• Hazard Communication

Who Should Attend Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads of Department, Managers, Executives, Supervisors and those who are required to work with chemicals.

7. INDUSTRIAL SAFETY & ENVIRONMENTAL MANAGEMENT

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7.2 Confined Space Awareness Dates: Apr 26-27, 2021 Duration: 2 days



Objectives Demonstrate the ability to recognize a confined space and list potential hazards

when entering a confined space Listed the main gases that could be found and their major effects on the human

body State the roles & responsibilities of Entrant and Standby Person List the appropriate personal protective equipment to be worn when entering the

confined space

Contents

• Act, regulation and industry code of practice for safe working in confined space

• Definitions and Examples of Confined Space

• Hazards Associated with confined space

• Chemistry hazard of confined space (O2, CO2, CO, LEL and H2S)

• Signs and symptoms of potential exposures

• Permit To Work

• Isolation and cleaning of hazardous materials

• Pre-entry gas testing – Gas test certificate

• Respiratory protection & additional PPE

• Roles and responsibilities of entrants and standby person

• Method/procedure for safe working in confined space

• Types and usage of protective equipment (BA, Safety Harness, Tripod and ventilation unit)

• Emergency procedures Who Should Attend All personnel working in confined space activity


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7.3 Food Safety: MS 1480:2019 Dates: Feb 22-23, 2021 Duration: 2 days



Objectives

• Understand the role of HACCP in food safety

• Differentiate the differences between MS 1480: 2019 and MS 1480:2007

• Set-up safety objectives, goals and management of food safety

• Understand the 7 Principles of HACCP

• Update the Hazard Analysis Critical Control Point Procedure

• Implement and maintain the HACCP System based on MS 1480:2019

Contents

• Introduction to MS1480 :2019 and its Purpose

• Understanding the MS 1480:2019 HACCP

• Requirements in Comparison with MS 1480:2007

• HACCP Implementation

• Application of the HACCP system Who Should Attend Managers, HACCP coordinators and key personals responsible for the development and implementation of the organization’s food safety system

7.4 Hazard Identification, Risk Assessment & Risk Control

Dates: May 27-28, 2021 Duration: 2 days



Objectives Fulfil the legal requirement under the OSHA 1994 and the FMA 1967 Expose themselves on OSH Guidelines for Hazard Identification, Risk Assessment

and Risk Control, 2008. Demonstrate how hazard identification, risk evaluation and risk control can

minimize loss of lives and property. Analyze and evaluate risk

Contents

• Overview of Occupational Health and Safety Management System

• Provisions of OSH Act 1994

• HIRAC – Definitions, Concepts and Purpose

• Hazard identification tools

• Types of Hazards

• Risk assessment

• Analyzing risk; Evaluation of risk

• Risk control approach

Who Should Attend This course is designed for OSH committee, working project team for OHSAS 18001, managers, engineers, supervisors and workers.


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7.5 Noise Monitoring and Awareness Dates: Jul 5-6, 2021 Duration: 2 days



Objectives

• Understand the consequences to health and well-being of excessive noise exposure

• Understand the measurement (including dosimetry) of noise in relation to current standards

• Understand the need and means of control, including personal protective equipment;

Contents

• Introduction to Sound • Sound Propagation

• Properties of Sound

• Human Response to Sound - The Ear and Its Response to Sound

• Risk Assessment and Noise Surveys

• Exposure Levels Legislation for Noise

• Noise Control Engineering

• Hearing Protector Programme – PPE

• Audiometric Testing

• Reporting & Record Keeping

• Guidelines for An Effective Hearing Conservation Programme

Who Should Attend Safety Committee, Supervisors, Safety and Health Officers, Safety and Health Practitioners, HR/Training Officers, Managers and Executives.

7.6 Occupational First Aid Skills & CPR

Dates: Jan 18-19, Oct 7-8, 2021 Duration: 2 days



Objectives Be aware of the importance of proper safety procedures and principles of a

healthy lifestyle. Understand basic first aid principles and is procedures. Identify common injuries at the workplace and how to deal with these injuries. Possess life-saving and life-sustaining skills

Contents • Wound and Bleeding • Musculoskeletal Injuries • Burn Injuries

• Shock • Basic Life Support • Patient Transport

Who Should Attend This programme is specially designed for all management staff, supervisors, production workers and especially those in high risk category at workplace.


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7.7 Ergonomics Risk Assessment at the Workplace Dates: Dec 6-7, 2021 Duration: 2 days



Objectives Understand the fundamental of ergonomics assessment method corresponding

to each ergonomics risk factors Identify appropriate method for assessment of each corresponding ergonomics

risk factors Conduct simple ergonomics assessment of workers for each work activities at

workplace Carry out simple survey of ergonomics-related injuries or musculoskeletal

disorders among employees.

Contents Introduction • Purpose • Objectives and benefits of Ergonomics Risk Assessment (ERA) • Scope and application • Terms and definition Planning and conducting ergonomics risk assessment

• Initiating an ERA • Levels of ERA • Preparing for an assessment • Implementation of ERA Process for initial ERA • Musculoskeletal assessment • Ergonomics risk factors assessment • Result of initial ERA

Who Should Attend OSH Practitioners & Consultants, Safety & Health Officers, Safety Engineers, Safety & Health Committee Members, Occupational Health Nurses, Occupational Health Doctors, Business Owners, Human Resource Executives & Managers


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7.8 Safe Forklift Driving Skills

Dates: Mar 4-5, 2021 Duration: 2 days



Objectives Learn about various components of a Forklift and their functions. Perform daily forklift safety performance inspection and preventive maintenance. Learn about loads, safe operating procedures and operational rules of a forklift. Acquire proper skills required to drive a forklift and practice safe driving skills at

the workplace. Contents

• Personal Safety

• Accident Statistics/Causes

• Components of a Forklift

• Forklift Checks and Inspections

• Loads Handling

• Safe Operating Procedures

• Forklift Familiarisation

• Safety, Performance Inspection and Preventive Maintenance

Who Should Attend Supervisors, Line Leaders, existing Forklift Operators and those operators who have just started to handle a forklift and others who have no experience in handling forklifts.

7.9 Scheduled Waste Management Dates: Jan 14-15, 2021 Duration: 2 days



Objectives Understand the legal provisions of the Environmental Quality Act 1978 and

Environmental Quality (Scheduled Wastes) Regulations 2005 Understand the roles of the employer and employee in sustaining a high level and

upholding the Environmental laws and regulations at workplace

Contents

• Introduction

• Legal Compliances

• Types of Scheduled Waste and its Process Flow • Regulations 3 ~10 on Scheduled Waste Management and Relevant Schedules in

Relation to Notifications, Treatment, Storage, Labelling Inventory Management and Disposal

• Online Management of Scheduled Waste Notifications and Modes of Payment Who Should Attend Group Leaders, Executives and Employees who are directly involved in managing the various emission and discharges that have to be in stringent compliance to the environmental legal requirements.


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8.1 Cost Reduction Techniques for Maintenance




Objectives Acquire an in-depth understanding of maintenance activities and its value to

bottom line of an organization Improve the skills and techniques to identify, measure and manage cost to all

maintenance related activities Diagnose the existing performance gap in maintenance work and introduce

performance standards to improve for results Learn how to identify the different type of wastages in all maintenance related

work and implement waste elimination measures

Contents

• Introduction to Maintenance Cost

• Breakdown Cost Reduction

• Utilities Cost Reduction

• Manpower Cost Reduction

• Spare Parts Cost Reduction

• Invent and Implement Cost Reduction

• Cost Reduction as a Way of Life

Who Should Attend Maintenance and Equipment Managers, Engineers, Supervisors, Senior Technicians and those who are responsible for maintenance.

8. ENGINEERING, MAINTENANCE AND TECHNICAL

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8.2 Maintenance Cost Control & Reduction and Energy Saving




Objectives Understand factors contributing to maintenance cost Learn how to select suitable maintenance type Learn to optimise maintenance cost Understand energy cost impact to operation Contents

• Introduction of Maintenance Type

• Role of Maintenance

• Overall Equipment Effectiveness

• Right Maintenance and Minimising Cost

• Impact on Modern Technologies

• Operation Cost and Energy Reduction

• Energy cost in Building or Factory Operation Who Should Attend Managers in Maintenance, Engineering & Production, Engineers/ Supervisors/Technicians and those involved in Maintenance Cost Reduction Programmes

8.3 Technical Troubleshooting and Decision-Making for Maintenance




Objectives Gain in-depth understanding of failures Understand the implication of high downtime Apply latest troubleshooting skills Contents

• Understanding Problems - Autonomy of Problems

• Current Problem-Solving Approaches

• Troubleshooting Techniques - Using the Right Tools - Physical Troubleshooting - Mind Mapping Process - P-M Analysis

• Decision-Making for Maintenance Who Should Attend Technicians and Maintenance personnel

8. ENGINEERING, MAINTENANCE AND TECHNICAL

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9.1 OSH Coordinator

Dates: Jun 21-23, 2021 Duration: 3 days

Member Fee: RM1,166 Non-Member Fee: RM1,484


Objectives Provide in-depth professional knowledge of the purpose, objective and

importance of OSH Coordinator in an organization Enhance the legal knowledge pertaining to OSH Coordinator and be acquainted

with necessary know-how and techniques for performing duties as OSH Coordinator

Create and promote the safety culture in the work place, and provide the knowledge pertaining to OSH compliance and

Provide the knowledge to manage and maintain the Occupational Safety and Health documents

Contents • Reality of Small and Medium Industries in Malaysia

• Introduction to Role and Function of the Department

• Basic Management of OSH SMIs

• Chemical Management

• Introduction to Occupational Diseases

• Hazard Identification, Risk Assessment and Risk Control

• Material Storage and Handling

• Work Station Design & Lighting

• Productive Machine Safety

• Premises and Work-Related Facilities

9.2 Certificate in Safety & Health Officer (Approved by DOSH)

Dates: Sep – Nov 2021 Duration: 22 days



Contents

• Module 1: Occupational Safety and Health Management

• Module 2: Occupational Safety and Health Legislation

• Module 3: Occupational Health

• Module 4: Occupational Safety Who Should Attend Safety and Health Officers/Committee Members, Human Resource Officers, Engineers and Supervisors from various sectors of industries

9. FMM CERTIFICATE PROGRAMMES

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9.3 Certificate in Boilerman (Engine Driver Steam) (BM)

Dates: Jul 13-16, 2021 Duration: 4 days

Member Fee: RM2, 120 Non-Member Fee: RM2,650


Contents

• Acts and Regulations Related to Boilers

• Types of Steam Boilers

• Preparation for Mandatory Inspection

• Types of Test Related to Boilers

• Boiler Maintenance

• Boiler House/Room Requirements

• Construction of Boilers

• Water Treatment

• Boiler Commissioning and Accessories Who Should Attend At least 2 years of working experience as a Steam Engine or Steam Boiler Attendant (directly handling Boiler) or at least 3 years working experience as an Apprentice or Journeyman Fitter in a Steam Plant or Engineering Workshop (indirectly handling Boiler)

9.4 Certificate in Steam Engineer




Contents

• Safety Steam Plant Operation

• Factories and Machinery Act

• Boiler Construction

• Type of Steam

• Boiler Efficiency

• Boiler Operations

• Boilers Fittings

• Water Treatment

• Combustion System

• Boiler Damage and Repair

• Steam Traps Operations and Maintenance

• Steam Turbine

• Materials Used in Steam Plant

• Welding

• Material Treatment

• Chemical Cleaning

Who Should Attend This programme is specially designed for: Practicing Boiler Operators, Technicians and Mill Engineers, Shift Charge Engineers, Junior Engineers Technicians and those who are interested to upgrade their career in Steam Plant Operations. This could range from small process plants to major utilities. Industry may include factories, hotels, hospitals, plantations and etc.


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9.5 Executive Certificate in Human Resources Management


Member Fee: Non-Member Fee:


Contents

• Definition and Role of Human Resources Management

• Manpower Planning, Recruitment and Selection

• The Meaning of Job Analysis, Job Design & Job Description and Its Use In Organizations/ Human Resources Information Systems

• Compensation and Benefits

• Employees Remuneration and Benefits, The Wages and Salary Systems in Malaysia

• Training and Development

• Trends in Human Resources Management

Who Should Attend Executives, Officers and Supervisors or for Human Resources personnel who want to acquire an in-depth knowledge and application of Human Resources management and Industrial Relation in an organization.

9.6 Certificate in Industrial Relations Management and Practices in

Malaysia




Contents • Trade Unions

• Industrial Relations Act 1967

• Collective Bargaining Process

• Employee Misconduct and Disciplinary Action

• Domestic Inquiry Procedures

• Trade Disputes & Industrial Actions

• Industrial Court

Who Should Attend Human Resource Personnel who want to acquire an in-depth knowledge and application of Industrial Relations Management in an organisation.


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9.7 Certificate in Logistics and Supply Chain Management




Contents Part 1: Supply Chain Logistics Management

• Supply Chain: Key Concept Part 2: Supply Chain Logistic Operations

• Production, Project Planning and Procurement

• Warehousing, Material Handling and Packaging

• Inventory Management

• Transportation and Physical Distribution Part 3: Driving Value With Supply Chain

• Supply Chain Design 1

• Supply Chain Design 2 Part 4: Assessment

Who Should Attend Managers, Executives, Officers and Supervisors who deal with a whole spectrum of business and organisation, process, sales, purchasing, manufacturing, warehousing, logistics, etc.

9.8 Certificate in Warehouse Management

Dates: To be advised Duration: 5 days



Contents

• Module 1: Introduction to Warehouse Management and Warehouse Operations

• Module 2: Packing and Picking Operations

• Module 3: Warehouse Measurement Techniques

• Module 4: Warehouse Improvement and Effective Stocktaking

• Module 5: Development of Facility and Warehouse Who Should Attend This course is specially designed for executives, officers, supervisors, and clerical staff who are involved in areas of store and warehouse. It is also suitable for those who are planning to venture into this field of specialisation.


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9.9 Certificate in Procurement and Inventory Management

Dates: To be advised Duration: 5 days



Contents

• Module 1: Overview of Purchasing, Purchasing Modes and Organisation

• Module 2: Procedures, Documentation and Records

• Module 3: The Economics of Purchasing and Support Tools

• Module 4: Negotiation Techniques, Sourcing and Approaches to Supply

• Module 5: Cost, Prices and Value Analysis

• Module 6: Computer-Based Purchasing Systems and Purchasing Quality

• Module 7: Inventory and Least Total Cost Logistics

Who Should Attend This course is specially designed for executives, officers, assistants and clerks who are involved in areas of Procurement and / or Inventory Management. It is also suitable for those who are planning to venture into this field of specialisation.

9.10 Sijil Pengurusan Stor dan Gudang


Member Fee: Non-Member Fee:


Contents

• Module 1: Persekitaran Perniagaaan

• Module 2: Pengurusan Inventori

• Module 3: Pengurusan Pembelian

• Module 4: Operasi Penyimpanan

• Module 5: Pentadbiran Stor dan Gudang

Who Should Attend Kursus ini sesuai untuk pekerja-pekerja yang kini bertugas di Stor dan Gudang di peringkat penyeliaan dan operasi. Ianya juga disyorkan kepada mereka yang tidak mempunyai kelayakan akademik formal dan baru menceburi bidang Stor dan Gudang.


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Registration Form

FMM INSTITUTE (Sabah Branch)

Tel: 088-447 580 Fax: 088-447 570 E-mail: [email protected] /[email protected] / [email protected]

Dear Miss/Madam,

Please register the following participant(s) for the programme(s) below:

Programme: …………………………………..…………………………………………………………. Date :…..…………………………………………………….……………………………………

Name : ............................................................ Designation: ................................................

Name : .............................................................Designation: …............................................

(If space is insufficient, please attach a separate list)

Submitted by:

Name:……………………………………………………………………………………………………..

Designation: ……………………………………………………………………………………………..

Company .......................................................................................................................................

Address:……………………………………………………………………………………………………

Tel No : .............................................……....Fax No:...........................................………….....…

E-mail…………………....…………………………………………………………………………………

Registration Details

• Registration is on a first-come-first served basis. All fees for public programmes include course materials, meal and Certificate of Attendance.

• Completed registration form that is faxed, mailed or e-mailed to FMM Institute would be deemed as confirmed.

• Upon sending the registration form, you are deemed to have read and accepted the terms and conditions.

• Cheque made in favour of the “FMM Institute” should be forwarded a week before the date of the commencement of each programme.

• The FMM Institute reserves the right to cancel or reschedule the above programme and all efforts will be taken to inform participants of the changes.

• Cancellation: a) Must be in writing with reasons b) 7 days before the course - No payment charged c) 3-6 days before the course - 50% payment charged d) < 3 days before the course - Full payment charged e) Participants who did not turn-up will be charged full payment f) However, replacement can be accepted at no additional cost.

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mailto:[email protected]

mailto:/[email protected]


Sabah State Public Holidays For 2021

Listed below are the gazetted public holidays for Year 2021 for Sabah State.

Occasion Day Date

New Year Friday 1 January

Chinese New Year Friday 12 February

Chinese New Year (2nd Day) Saturday 13 February

Good Friday Friday 2 April

Workers’ Day Saturday 1 May

Hari Raya Puasa* Thursday 13 May

Hari Raya Puasa (2nd Day) Friday 14 May

Wesak Day Wednesday 26 May

Harvest Festival Sunday 30 May

Harvest Festival (2nd Day) Monday 31 May

SPB Yang di Pertuan Agong’s Birthday Monday 7 June

Hari Raya Qurban Tuesday 20 July

Awal Muharam (Maal Hijrah) Tuesday 10 August

National Day Tuesday 31 August

Malaysia Day Thursday 16 September

Sabah Yang di-Pertua’s Birthday Saturday 2 October

Nabi Muhammad’s Birthday Tuesday 19 October

Deepavali* Thursday 4 November

Christmas Eve Friday 24 December

Christmas Saturday 25 December

* Subject to change

NOTE:

1. Where a holiday falls on a weekly rest day (Friday or Sundays as applicable), the following day will be substituted as a Public Holiday, and if such following day is also a Public Holiday, then the next day following it shall be a Public Holiday.

2. Where a Public Holiday falls on another Public Holiday, the following day will be substituted as a Public Holiday.

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MAP TO FMM INSTITUTE, SABAH BRANCH

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J A N U A R Y

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2021 Calendar

Appreciation

The FMM Institute

Sabah Branch

would like to

for your continuous support

FMM Institute Sabah Branch No. 143, 1st Floor, Block Q Lorong Plaza Permai 1, Alamesra Plaza Permai 88400 Kota Kinabalu, Sabah Tel No : 088-447 580

Fax No : 088-447 570

Email : [email protected]

Website : www.fmm.org.my & www.fmm.edu.my


http://www.fmm.org.my/

http://www.fmm.edu.my/

Documents

2021 Training Calendar - FMM...40150 Shah Alam, Selangor Darul Ehsan Tel: 03-5569 2950/4471/4171 Fax: 03-5569 2576 Email: [email protected] Kedah/Perlis Branch No 2, Lorong BLM