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25th Annual IATUL Conference – June 1, 2004
Adapting to changing user expectations
Jean PolandCornell University Library
25th Annual IATUL Conference – June 1, 2004
Rate of technological change increases Funding decreases Demand on staff increases Frustration increases
25th Annual IATUL Conference – June 1, 2004
Observations
Fewer users in library Fewer reference questions Fewer circulations Greater dependence on email
25th Annual IATUL Conference – June 1, 2004
25th Annual IATUL Conference – June 1, 2004
Questions
How often do you use resources on library premises?
How often do you access library resources through a library Web Page?
How often do you use Yahoo, Google, or on-library gateways for information
25th Annual IATUL Conference – June 1, 2004
25th Annual IATUL Conference – June 1, 2004
User expectations
Self service Speed Seamlessness Space
25th Annual IATUL Conference – June 1, 2004
Google is disintermediating the library
OCLC Environmental Scan
25th Annual IATUL Conference – June 1, 2004
“An hour in the library saves a month in the laboratory”
Now the library is in the laboratory
25th Annual IATUL Conference – June 1, 2004
Alexander Graham Bell
“A library that is not accessible out of business hours is of as little value as gold horded in a vault and withdrawn from circulation”
(letter to Mabel Hubbard Bell 17 November 1896)
25th Annual IATUL Conference – June 1, 2004
Field Librarians
Go to users – leave the desk Develop user confidence Discuss information issues Create opportunities to interact
25th Annual IATUL Conference – June 1, 2004
Activities
Attend department seminars Greet new faculty Visit researchers in their offices Meet with researchers in labs Arrange space in busy areas Provide current awareness
25th Annual IATUL Conference – June 1, 2004
Library space is changing
Laptop circulation High end computing equipment Group study areas Presentation preparation rooms Sophisticated computer accessAND QUIET SPACES FOR
CONTEMPLATION AND REST
25th Annual IATUL Conference – June 1, 2004
Library space is changing
Less space for print materials Less space for service points
Less differentiation of services One stop shopping at unified service
point
25th Annual IATUL Conference – June 1, 2004
Models of Academic ServiceOFFSITE – AWAY FROM LIBRARIES
Storage Services Staff
25th Annual IATUL Conference – June 1, 2004
25th Annual IATUL Conference – June 1, 2004
Staff roles are changing
Retrain circulation staff to answer basic reference questions
Cross-train staff to provide basic computer support
Empower all staff to make decisions efficiently
Collaborate with other libraries to provide services
25th Annual IATUL Conference – June 1, 2004
Librarians are partners in the teaching and research activities of our colleges and universities.
Librarians must take risks to maintain that partnership.
25th Annual IATUL Conference – June 1, 2004
![)( CORNELL REPORTS - [email protected] - Cornell University](https://img.pdfslide.net/doc/110x75/6206299f8c2f7b17300506a0/-cornell-reports-emailprotected-cornell-university.jpg)
