Upload
brianna-rivera
View
216
Download
0
Tags:
Embed Size (px)
Citation preview
3rd Meeting of Working Group 2March 13th, 2007
Bilal M. HusainDirector of eServices Projects
Saudi eGovernment Program (Yesser)[email protected]
2
Agenda
• National ICT Timeline• ICT Landescap• Current and Future ICT Ranking• National eGovernment Program
– Approach, Vision and Budget– Overview of Projects and current Status– Public Private Partnership
• Monitoring and Evaluating eGovernment
3
Telecom Act Establishment
of Telecomm Commission
Telecom Act Establishment
of Telecomm Commission
Drafting a national IT plan
Drafting the e-transaction act
The Launch of the e-payment gateway
Liberalization of data and mobile
2nd mobile licensee launches IPO
Drafting a national IT plan
Drafting the e-transaction act
The Launch of the e-payment gateway
Liberalization of data and mobile
2nd mobile licensee launches IPO
Liberalization of ISP sector
Liberalization of ISP sector
1998
1999
2001
2002 2004
Issuance of Telecom Bylaw
Launch of Initial Public Offering (IPO) of STC
Liberalization of VSAT
Issuance of Telecom Bylaw
Launch of Initial Public Offering (IPO) of STC
Liberalization of VSAT
National E-Government program “Yesser” [WWW.YESSER.GOV.SA]
National ICT plan 2nd mobile licensee launches
service EasyNet Home PC Initiative WTO membership
National E-Government program “Yesser” [WWW.YESSER.GOV.SA]
National ICT plan 2nd mobile licensee launches
service EasyNet Home PC Initiative WTO membership
Establishment of Saudi Telecom Company (STC)
Establishment of Saudi Telecom Company (STC)
ICT Ministry IT added to
Commission’s Mandate (CITC)
Liberalization of VSAT Services
ICT Ministry IT added to
Commission’s Mandate (CITC)
Liberalization of VSAT Services
Not Exhaustive
20052003
3rd Mobile License TBI 2nd Fixed Line License TBI 3G Service launched Internet Restructuring E-Transaction & E-Crime Acts Riyadh “Smart City” Project
launched with a pilot site 1st National eTransaction
Conference held
3rd Mobile License TBI 2nd Fixed Line License TBI 3G Service launched Internet Restructuring E-Transaction & E-Crime Acts Riyadh “Smart City” Project
launched with a pilot site 1st National eTransaction
Conference held
2007
National ICT Scene Timeline
2006
TelecommAct
IntellectualProperty Rights
e-TransactionsLaw
Cyber CrimeLaw
HomeComputing
SMEs & Smart Cities
ContentDevelopment
Building Confidence
(CERT, SPAM,..)
Strategy &Action Plan
Portal PKI CentreSetting
Standards
Sadad(e-payment Gateway)
Smart National ID Cards
e-Umrah Saudi EDI(E-Trade)
e-TaxMOI Citizen
PortalInvest-In-Saudi
Portal
Legal and Regulatory
ICT Development
e-Government Project
National Projects
National commitment to capacity building – •1 Billion SR for e-education projects• Multiple projects with international partners for capacity building (Intel, Microsoft, Cisco, ..)
The ICT Landscape
…
Source: CITCSource: CITC
5
ICT Metric Unit KSA Now
Top 10
KSA 2010?
Internet Users Per 1000 inhabitants 144 668.60 500
Fixed telephone lines Per 1000 inhabitants 164 606.6 …….
PCs Per 1000 inhabitants 200 704.4 500
Mobile telephone subscribers Per 1000 inhabitants 680 912.8 > 900
Cyber security addressed Scale from 1-10 5.7 7.2 7.0
Broadband subscribers Per 1000 inhabitants 3 139 120
Mobile Telephone costs US$ Per 3 minutes peak hours-local 0.4 0.2 0.2
Broadband costs US$ per 100 kbits per month 24.0 10.3 12
Impact of ICT on Competitiveness Rankings
Source: CITCSource: CITC
6
Ministry of Finance
Ministry of Communications and IT
Communications and IT
commission
Official start: 1 / 1 / 2005
National e-Government Program
7
Unified Vision and
Action Plan
Unified Vision and
Action Plan
Common Standards
and practices
Common Standards
and practices
Shared Infrastructures
Shared Infrastructures
”Yesser“ ”Yesser“
Coordinated Decentralized
Approach
The Saudi Approach
8
Initiative Budget
The budget funds more than 150 e – services,
(3) National projects(6) Major infrastructure projects
In addition to other projects
ـر: يّس� المصدر
Total budget allocated For the period of 2006 – 2010 SAR
(3045) Million
9
Describing all the service improve-ments aimed for by redesigning the government agency’s services, e.g., availability whenever and from wherever
Building a reli-able infrastruct-ure (incl. data and technical layer) in compliance with YEFI* standards and building on e-government infrastructure
Vision &
Objectives
Infrastructure
Organization
Funding Change Mgmt.Governance
Having a dedic-ated organization embedded in an appropriate governance model, with an effective funding mechanism and a broad change mgmt. initiative
Having a compelling and motiv-ating vision to drive the initiative as well as clear and specific ob-jectives to guide implementation
E-ServicesCross-
departmentalprojects **
Providing major cross-departmental applications as a catalyst for increasing efficiency and effectiveness of government agencies
* Yesser Framework for Interoperability; **Not applicable for all government agencies
Source: Team
COMPONENTS OF E-GOVERNMENT ACTION PLAN
10
“By the end of 2010, everyone in the Kingdom will be able to enjoy – from anywhere and at any time – world class government services offered in a seamless, user friendly and secure way by utilizing a variety of electronic means.”
2010 VISION
Timeline needed to boost motivation and ensure timely delivery
Key belief of “e-government must be driven by user demand”
Goal of providing services at the highest standard of security
Goal of providing servi-ces to everyone in the country (i.e., city and countryside, citizens, business and expatriates)
Goal of providing access to services from every-where inside and even outside the country (e.g., expatriates)
Goal of providing servi-ces through electronic means such as internet, kiosks, IVRs and mobile phones (SMS)
Goal of providing access to services at any time (“24/7”)
Goal of providing services to the user in an integrated and seamless way
Objective of providing better services
Source: Yesser
11
10 OBJECTIVES FOR SAUDI-ARABIA’S E-GOVERNMENT INITIATIVE
Source: Yesser
1. Provide the top priority services (150) at world class level of quality electronically
2. Deliver services in a seamless and user friendly way and at highest standards of security
3. Make services available to everyone in the Kingdom and allow 24/7 access from cities as well as countryside and even outside the country
4. Realise 75% adoption rate with respect to the number of users
5. Ensure 80% user satisfaction rating for all services provided electronically
6. Deliver all possible official intra-governmental communication in a paperless way
7. Ensure accessibility of all information needed across government agencies and storage of information with as little redundancy as possible
8. Purchase all goods and services above a reasonable value threshold through e-procurement
9. Contribute to establishment of information society in the Kingdom through spreading information, knowledge and use of e-services
10. Help improve use of country’s assets and resources by increasing society’s productivity in private, business and public sector
PROVIDE BETTER SERVICES BY THE END OF 2010
INCREASE INTERNAL EFFICIENCY AND EFFECTIVENESS
CONTRIBUTE TO COUNTRY’S PROSPERITY
12
NATIONAL E-GOVERNMENT TECHNICAL ARCHITECTURE
Components to be implemented and managed centrally
User interaction toolkit
User securitygateway
Paymentsgateway
Integration bus
E-government portal
Agency Web sitesand portals
Corporate systems(e.g., ERP)
Front-end layer
Middle layer
Agency back-endsystem
SADAD
Back-end layer
Intranet portal
PKI - Certificate Service Providers
E-services integration infrastructure
MoI MoCI
E-government network
E-government network
13
• 2007 after devising the
specifications• ongoing•2007
Stage – I accomplished, the portal was launched
Data center established, stage I connecting (14) government organization accomplished
Governmentnetwork
Integrationinfrastructure
Governmentportal
Intranetportal
Interoperab.framework
E-services shared data
OVERVIEW INFRASTRUCTURE PROJECTS
Project
De-script-ion
E-governmentnetwork
• Network infra-structure and set-up of stand-ards allowing gvmt. agencies, companies and individualsdata exchange
• Infrastructure for VPN connecting government institutions
Integrationinfrastructure
• Integration bus • Shared
services: user authentication/ authorization, payments
• User interaction toolkit
E-governmentportal
• Single (not exclusive) point of access to information about gvmt. services and e-services for citizens and companies
• Single (not exclusive) point of access to gvmt. e-services
Intranetportal
• Single (not exclusive) point of access to internal gvmt. data and supporting applications for gvmt. agencies and their employees
Interoperab.framework
• Common standards and definitions to be used in exchange of information between gvmt. agencies
E-services shared data
• Facilitation of data sharing between gvmt. Institutions
• Implementation of required interfaces
Involved entities
• MoI, MoCI• SADAD
All gvmt. agencies participating in e-govern-ment program
All gvmt. agencies participating in e-govern-ment program
All gvmt. agencies participating in e-govern-ment program
All gvmt. agencies participating in e-govern-ment program
Owner Yesser • Yesser• Data owners (e.g. MoI, MoCI)
Infrastructure Projects
Accomplishment status
All gvmt. agencies participating in e-govern-ment program Government service
bus specifications and design accomplished. In the stage of awarding the project.
14
OVERVIEW E-SERVICES PROJECTS
Project
Description
Owner
Category 1 orpilot e-services
Category 2e-services
Category 3e-services
• Services of highest priority, serving as best practice examples
• (4) government organizations
• Services of very high priority
• 11 different government agencies
• Services of high priority
• 34 different government agencies
E-procurementGovernment
correspondencesNational data
exchangeeServices Projects
Number of services
• G2C: 2• G2B: 3• G2G: 1
• G2C: 12• G2B: 5• G2G: 3
• G2C: 57• G2B: 62• G2G: 5
Process mapping for service as-is, business process redesign, IT assess-ment and redesign, e-enablement and implementation of service
15
OVERVIEW NATIONAL APPLICATION PROJECTS
Project
Descrip-tion
Owner
E-procurementGovernment
correspondencesGovernmentdatabases
• Development of a govern-ment-wide electronic platform for centralized procurement of goods and services needed in gvmt. agencies
• In the end state, usage of platform mandatory for all gvmt. agencies and all suppliers (given value of purchase is above a certain threshold)
• Ministry of Finance
• Development of a govern-ment-wide electronic platform to prepare, exchange, store, track and retrieve messages and documents
• To consist of two modules– Electronic messaging
system– Electronic document
management system• Yesser (facilitator)
• Development of a govern-ment-wide electronic platform to make available to all gvmt. agencies (and, possibly, the public and the private sector) information already stored in databases of various government agencies
• Yesser (facilitator)
Involved entities
• Short term, only biggest ministries
• Long-term, all government agencies
All government agencies and their employees
• As “suppliers”: gvmt. agencies to be identified
• As users: all gvmt. agencies and, possibly, the public and private sector
E-procurementGovernment
correspondencesNational data
exchangeNational Application Projects
16
1. E – government building construction
2. National center for digital certification preparation
3. Data center construction and equipping.
4. Government Secure Network
5. Government services portal – stage I
6. Infrastructure components – stage I
7. Government Resource Planning.
8. Support the implementation of pilot services
9. E – services budget allocation
10. E – forms for ministry of finance and auditing bureau.
11. Public Private Partnership.
12. Awareness in the government sector
13. E – transactions conference
20062005
1. Establishing ‘Yesser’
(Organizational structure, work plan, Identity)
2. Developing ‘Yesser’ website3. Electronic government surveying4. Internal e – government
committees
5. Develop strategy and National action plan
6. Prepare pilot e - services
7. Design Technical infrastructure.
8. E – government projects approval mechanism.
9. Payment order e – Form.
10. Government directory e - 905
11. Acts and bylaws directory.
12. Government services directory.
13. E – government guidelines.
14. Best practices (ongoing)
15. YEFI framework (ongoing)
16. Workshops (ongoing).
eGovernment Timeline: Beginning Excluding
17
1. Sufficient funds to implement e – government projects.
2. National center for digital certification readiness.
3. National data center readiness.
4. Government secure network readiness
5. Enhance IT representation and involvement in government organizations
6. Centralization of IT in government organizations
7. Widespread of internet use.
8. Widespread of personal computers
9. Use of smart card applications
10. Legislative constitution readiness
11. E – government portal – stage 1 readiness.
12. Infrastructure components – stage 1 readiness.
13. The provision of several government services electronically.
14. E – forms dissemination
15. Enhance public and government awareness.
200820072006
The first tipping
point for e - governmen
t
eGovernment Timeline: Now
18
MONITORING AND REPORTING CYCLEProject managers update PMO on projects’ status• PMO sends status update templates to project
managers• Project managers send updated templates to PMO• PMO discusses status update with project managers
23
1
Full reporting cycle includes feedback to keep two-way communication between project managers and
PMO, EPD, SC, and SSC
Project managers report to PMO
PMO reports to EPD* & SC**
EPD reports to SSC***
PMO reports to e-government program directorate and Steering Committee • PMO reports on a
monthly basis on status of projects to e-government program directorate and Steering Committee and seeks their feedback
• PMO escalates issues, if needed
E-government program directorate reports to Supreme Supervisory Committee • E-government program
directorate reports on a quarterly basis on status of e-government program to the Supreme Supervisory Committee and seeks their feedback
• E-government program directorate escalates issues, if needed
• SSC gives feedback on status and takes decisions on projects if necessary
*EPD: e-government program directorate; SC: Steering Committee; SSC: Supreme Supervisory Committee
Source: Team
19
THREE LEVELS OF MEASUREING AND EVALUATING
Ministry/Agency LevelApplying Resolution 401. Implementation Rules for all government agencies to be measured2. Measuring form to be submitted by all government agencies each six months stating
the development of eGovernment adaptation
National LevelAction Plan Indicators:
• Balance Score Card Project: Objectives:1. Detailing Action Plan’s Monitoring Indicators2. Applying monitoring and reporting document3. Collecting the summery of agency’s measuring forms and applying it on National Level
International Level Mapping KSA to WEF/INSEAD’s NRI and UNPAN’s Indexes:• eMapping Project: Objectives:
1. Deepening KSA’s presence in the UNPAN and NRI 2. Strengthening KSA’s local capacity to provide relevant data 3. Identifying the strategic benefits to be obtained from KSA’s e-mapping
1
2
3
20
2. Ensure accessibility of all information needed across government agencies and storage of information with as little redundancy as possible
Example of Monitoring and Evaluating on a National LevelObjective: INCREASE INTERNAL EFFICIENCY
Objectives
1. Deliver all possible official intra-governmental communication in a paperless way
Measurement Source Example Assessment
• Number of government agencies using e-mail
• Percent of communication done by e-mail
• Government agencies IT assessment
• Percent of government agencies linked through VPN/ network
• Percent of government agencies sharing databases
• Government agencies IT assessment
• Percent of total value of government purchases through e-procurement
• Percent of total volume of gov. purchases through e- procurement
• Monitoring reports of e-procurement project
% of total value
% of gov. agencies using e-mail
% of all gov. agencies linked through VPN
Jan06
Jun06
Jan07
Jun07
Jan08
Jan06
Jun06
Jan07
Jun07
Jan08
Jan06
Jun06
Jan07
Jun07
Jan08
3. Purchase all goods and services above a reasonable value threshold through e-procurement
Source:Team
EXAMPLES
21
Example of Monitoring and Evaluating at Project LevelObjective: BETTER SERVICES BY THE END OF 2010
Objectives
1. Provide the top priority services (150) at world class level of quality electronically
2. Deliver services in a seamless and user friendly way and at highest standards of security
3. Make services available to everyone in the Kingdom and allow 24/7 access from cities as well as countryside and even outside the country
Dimension
• Speed
• Accuracy
• Respon-siveness
• Degree of fulfilment to be available online
Measure Source Example
• Duration of service delivery, e.g., average of 10 min for work permit issuing
• Number of requests not processed properly
• Number of complaints through website or offices
• No. of e-services available online
• No. of access terminals in regions
• No. of foreign users
Duration to get work permit (min)
Jan06
80%
Assessment
Expat labour request% 10
90
Lost or could not be handled
No. of Complaints/feedback
Number of e-services
6 6 10
25
Jan06
Jun06
Jan07
Jun07
All qualitative objectives need to be operationalised along 4 dimensions, each of
which is to be measurable
Jun06
Jan07
Jun07
Jan08
Jan06
Jun06
Jan07
Jun07
Jan08
World Bank, other benchmarks as cross-check
Projectmonitoringreports
Project monitoringreports
Projectmonitoringreports
EXAMPLES
Source:Team
22
Thank You!
Please visit:
www.yesser.gov.sawww.yesser.gov.sa www.saudi.gov.sawww.saudi.gov.sa