BCP-340 – Supporting BlackBerry 10 Devices and a BlackBerry Device Service in an Enterprise Environment

Experienced. Helpful. Supportive. Do you have…

• Three months experience supporting BlackBerry 10 Devices • General working knowledge of BlackBerry devices and its functions • Knowledge of the process to access and use the BlackBerry Technical Solutions Center (BTSC)

Validate your BlackBerry knowledge with the BlackBerry Certification Program and build your expert reputation.

Become a BlackBerry 10 Certified Helpdesk Specialist! Here’s How Get Set for Success Register for and take exams at one of Prometric’s Testing Centers, which are conveniently located around the world at over 3000 locations! Test structure:

Exam type: CBT: Linear Fixed Forms – Live version Availability: On Demand

Pass/fail status: Single cut point, notified immediately upon completion

Test scoring: Computer scored

Score report: Provided after marking the exam

Languages: Initial release in English – plans for future translation

Item types/formats:

Multiple choice – single and multiple answers

Time to complete:

180 minutes

Number of items:

100 (70 scored and 30 unscored)

Note: A list of acronyms and a glossary will be provided during the exam.

You will need to successfully complete this exam for accreditation: BCP 340 – Supporting BlackBerry 10 Devices and a BlackBerry Device Service in an Enterprise Environment Exam Prerequisites: none

What to study: Area % of Exam (approx.)

Administration 30% Troubleshooting 30%

Architecture and Data Flow 25% Security 13%

Reference information 2% Courses that are related to this exam include:

• Troubleshooting the BlackBerry Device Service v.6.2 2-day Instructor-led Training

There are a number of resources available to help you to prepare for your exams, such as exam and self-study guides as well as pre-exam assessments. Learn more http://www.blackberry.com/certification link to Certification Program Guide: http://us.blackberry.com/content/dam/blackBerry/pdf/support/northAmerica/english/BlackBerry_10_Certification_Program_Guide.pdf