AMITY GLOBALBUSINESS SCHOOL Noida

MEASUREMENT IN

HUMAN RESOURCE  

Mamta Chawla

AMITY GLOBALBUSINESS SCHOOL Noida

Administrative specialists

Employee advocates

How CEOs and senior executives often view HRHow CEOs and senior executives often view HR

David Ulrich — HR Champions: The Next Agenda for Adding Value & Delivering Results, 1996

Business partners Change agents

AMITY GLOBALBUSINESS SCHOOL Noida

Business partners Change agents

Administrative specialists

Employee advocates

How HR wants to be viewedHow HR wants to be viewed

David Ulrich — HR Champions: The Next Agenda for Adding Value & Delivering Results, 1996

AMITY GLOBALBUSINESS SCHOOL Noida

Business partnersBusiness partnersChange agentsChange agents

Administrative specialists

Employee advocates

How HR wants to be viewedHow HR wants to be viewed

David Ulrich — HR Champions: The Next Agenda for Adding Value & Delivering Results, 1996

= Missed opportunity!

AMITY GLOBALBUSINESS SCHOOL Noida

Stages in Human Resources functionalStages in Human Resources functional development development

COMPETITIVEADVANTAGE

(Consolidation)

Total line manager accountability Internal consultants Add value Integral to company success Long term vision and strategyBUSINESS

PARTNERS (Integrated)

Integral contribution to business plan Strong influence on other departments Member of top team Quality systems and processes Service management Intellectual capital/knowledge management Workforce empowerment and teams Return on investment Cost/benefit analysis Comprehensive database

PROACTIVE (Rapid growth) Customer/needs focused

Pro-active/improvement Management development Leadership training Succession planning Workforce planning Performance management Workforce productivity

INTERNALPOLICE

(Emerging) Policies and manuals Controls — headcount, hiring, restructuring, travel, relocation Reporting systems & budgets Basic measures — turnover, absenteeism Technical and skills training IR disputes, grievances OH&S procedures

KIND HEARTS (Lending Support) Cafeteria

Car park Security Gymnasium Social club Christmas party

BASIC NEEDS

Recruitment Induction Payroll Admin/Records Leave

AMITY GLOBALBUSINESS SCHOOL Noida

Human Resources transformationHuman Resources transformation

To knowledge-based enterprise

From industrial enterprise

individual employees

regulatory authorities

workplace policies

workplace stability

workforce administrator

stockholders

CEO

business performance tools

core competencies

finance officer for human capital

Service to

Creation of

Service to

Guardian of

Chief

AMITY GLOBALBUSINESS SCHOOL Noida

The The global global marketplacemarketplace

Price sensitivity

Squeeze on margins

Emphasis on product innovation

Shorter lead times

Tighter cost control

Enhanced customer service

Workforce contribution?

AMITY GLOBALBUSINESS SCHOOL Noida

Organisational critical success factorsOrganisational critical success factors

Product quality

Competitive price

Cost of labour

Staff capability

Product innovation

Excellence in customer service

Workforce contribution?