390 33 Powerpoint Slides 9 Developing Effective Listening Skills Chapter 9

7/30/2019 390 33 Powerpoint Slides 9 Developing Effective Listening Skills Chapter 9

1/24

Oxford University Press 2011

COMMUNICATION SKILLS

Sanjay Kumar, Currently Associate Professor of

English at JK Lakshmipat University (JKLU), Jaipur

Pushp Lata, Currently Head, Department of Languages,

BITS, Pilani


2/24


Chapter: 9

Developing EffectiveListening Skills


3/24


To understand how listening is different from hearing.

To learn about the different types of listening so that you can

use them effectively, as and when required.

To identify the major causes of poor listening.

To know the various techniques to improve your listening

skills.

Learning Objectives


4/24



5/24


Rose, Siddhartha, Ishita, and Dushyant attended an expert

lecture on Soft Skills for Entrepreneurs delivered by Paul

Kimura, a management guru. While talking about the role of IQ

and EQ he said, IQ represents abstract intelligence which gets the

entrepreneurs started, whereas EQ helps them become successful.

After the lecture, Ishita shared the idea that the statement is

applicable in every field of life. Siddhartha endorsed the idea andtold them that besides IQ and EQ, HQ is also becoming very

essential, and he referred to an article that he had read in the open

page of The H indu sometime back. Rose remarked that she had

found the lecture quite boring, and that she had in fact dozed off for

a while. Dushyant said, I do not even know what you are talkingabout.

Example


6/24


Ishita and Siddhartha shared ideas during seminar.

But Rose and Dushyant didnt participated.

Contd


7/24 Oxford University Press 2011

We spend more time listening than speaking.

It is the most used skill, but we get little training in this.

We are formally trained in other three language skills,

namely speaking, reading, and writing.

We utilize only 25 percent of our brain capacity while

listening as compared to speaking. Consequently more

interested in speaking.

Listening: An Art



Failure to listen brings unfortunate results!

Human beings want to express themselves, to be heard.

Listening can de-escalate situations.

Why is It Important to Listen?



VS



Any disturbance that strikes our eardrums in the

form of pressure waves.

Example

Ex-truck passing by in front of house.

We pay attention to the meaning of what we hear.

Listening is consciously, actively,and systematically

processing information

Hearing

Listening



Poor Listening Effective Listening

Either tries to blame the speaker

or considers the

subject to be dry.

Thinks and mentally summarizes,

weighs the evidence, listens

between the lines to the tone ofvoice and evidence.

Gets distracted easily. Fights against distractions and

knows how to concentrate.

Finds it difficult to listen to

complex material; has the

tendency to read light and

recreational materials.

Keeps listening on a regular basis;

not averse to listening to matter

which requires critical listening.

Tends to enter into unnecessary

arguments.

Takes notes and organizes

important information.

Resists new ideas. Listens for ideas.

Pays too much attention to

appearance and

delivery.

Pays attention to the body

language, tone, and style, along

with the message being conveyed

by the speaker.



Good listening ability increases knowledge, develops

critical thinking, and broadens opportunities.

Help us build effective relationships in our personal aswell as professional life.

It prevents miscommunication.

Effective listening helps in sharing emotions,

ideas, and experiences.

Good listeners are better performers.

Good listening also improves decision-making.

Advantages of Listening



Sensing

Recognizing

Interpreting & Evaluating

Responding

Remembering /Memorizing

Process of Listening



Typesof

listening

Content

Empathetic

Appreciative

Analytical

Types of Listening



Content Listening

Focus is on understanding the message sent by the speaker.

It is also known as informative li stening.

Empathetic Listening

Understanding the speakers situation as an empathetic

listener mostly in time of crisis.

It is also known as therapeuti c/relationship listening .



Appreciative Listening

Analytical Listening

It is listening for pleasure or enjoyment.

Example

Whi le listening music or watching movie we appreciate

dialogue or l yrics

The purpose of this listening is two-fold. On one hand, you

try to absorb the message and on the other, you attempt to

analyze the ideas or facts and make critical judgment.



Listening to a small amount of material a number of times

When you listen, you concentrate and keep your mind focusedon the text.

For example, when you listen to a recorded lesson again and

again, you may be able to acquire the correct pronunciation or

intonation, or understand the hidden meaning of the text.

It gives you the opportunity to hear different voices and

different styles.

This also helps in developing effortless listening, since listeners

listen to the ideas and opinions on a wide range of topics.

Intensive Listening

Extensive Listening



Forged attention

Premature evaluation of the subject matter and

speaker

Hard listening

Poor interpersonal relations

Over excitementDifferent language variety and accent

Distractions

Evade the difficult types

Different levels of perception

Barriers to Effective Listening



Take downnotes.

Link what you arelistening to what

you alreadyknow.

Ask and answerquestions in yourmind for clarity in

yourunderstanding

Look the speaker inthe eye as far as

possible, or followhis/her movements

Summarize whatthe speaker is

saying.

Five Steps to Effective Listening



1.To improve your listening skills, you should have an open mind.You should sit alert and look at the speaker with a view to

establish your interest in

him/her.

2. The effectiveness of listening generally depends on the intensity

of the interest taken. So, take interest in the discussion or talk.3. Do not prejudge the speaker, or his/her message, until you have

listened to it completely.

4. Employ your critical thinking while you are listening.

Techniques for Effective Listening



Techniques for Effective Listening

5. Stop talking and do not interrupt the speaker unnecessarily.6. Observe the non-verbal clues of the speaker, as this will enable

you to grasp the message completely.

7. Take advantage of the lag time that we get in terms of smallpauses between two different ideas.

8. Ask relevant questions to yourself, so that you keep on trackwith the ideas presented by the speaker.

9. Take down notes or paraphrase the message in simple words.This will certainly enable you to grasp it quicker.


22/24


Relate ideas to previous lectures, chapters etc.

Listen to what is being said not how it is being said.

Don't try to write down everything.

Look for clues from the teacher/professor who indicates what

he/she considers important.

Try to restate the facts in your words and use abbreviations and

one liners .

If your instructor is going too fast or is unclear, say so. There is

nothing wrong in asking your teacher to clarify a point.

After the class is over, go through your notes as early as

possible. This does not take very long, and in fact helps you

contextualize the new information.

Listening and Note Taking


23/24


If you really want to listen, you will act like

a good listener. Good listeners are like

good catchers because they give theirspeakers a target and then move that target

to capture the information that is being

sent.


24/24

O f d U i it P 2011

Thank You!!!

Documents

390 33 Powerpoint Slides 9 Developing Effective Listening Skills Chapter 9